II 

114TH CONGRESS 

1ST SESSION S. 840 

To require certain protections for student loan borrowers, and for other 

purposes. 

IN THE SENATE OF THE UNITED STATES 

MARCH 23, 2015 

Mr. DURBIN (for himself, Mr. REED, and Ms. WARREN) introduced the following bill; which was read twice and referred to the Committee on 

Health, Education, Labor, and Pensions 

A BILL 

To require certain protections for student loan borrowers, 

and for other purposes. 

1 Be it enacted by the Senate and House of Representa2 tives of the United States of America in Congress assembled, 

3 SECTION 1. SHORT TITLE. 

4 This Act may be cited as the ‘‘Student Loan Bor5 rower Bill of Rights’’. 

6 SEC. 2. TRUTH IN LENDING ACT AMENDMENTS. 

7 The Truth in Lending Act (15 U.S.C. 1601 et seq.) 

8 is amended— 

9 (1) in section 128 (15 U.S.C. 1638)— 

10 (A) in subsection (e)— 


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1 (i) in the subsection heading, by strik2 ing ‘‘PRIVATE’’; 

3 (ii) in paragraph (1)(O), by striking 

4 ‘‘paragraph (6)’’ and inserting ‘‘paragraph 

5 (9)’’; 

6 (iii) in paragraph (2)(L), by striking 

7 ‘‘paragraph (6)’’ and inserting ‘‘paragraph 

8 (9)’’; 

9 (iv) in paragraph (4)(C), by striking 

10 ‘‘paragraph (7)’’ and inserting ‘‘paragraph 

11 (10)’’; 

12 (v) by redesignating paragraphs (5) 

13 through (11) as paragraphs (8) through 

14 (14), respectively; 

15 (vi) by inserting after paragraph (4) 

16 the following: 

17 ‘‘(5) DISCLOSURES BEFORE FIRST FULLY AM18 ORTIZED PAYMENT.—Not fewer than 30 days and 

19 not more than 150 days before the first fully amor20 tized payment on a postsecondary education loan is 

21 due from the borrower, the postsecondary edu22 cational lender shall disclose to the borrower, clearly 

23 and conspicuously— 

24 ‘‘(A) the information described in— 


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1 ‘‘(i) paragraph (2)(A) (adjusted, as 

2 necessary, for the rate of interest in effect 

3 on the date the first fully amortized pay4 ment on a postsecondary education loan is 

5 due); 

6 ‘‘(ii) subparagraphs (B) through (G) 

7 of paragraph (2); 

8 ‘‘(iii) paragraph (2)(H) (adjusted, as 

9 necessary, for the rate of interest in effect 

10 on the date the first fully amortized pay11 ment on a postsecondary education loan is 

12 due); 

13 ‘‘(iv) paragraph (2)(K); and 

14 ‘‘(v) subparagraphs (O) and (P) of 

15 paragraph (2); 

16 ‘‘(B) the scheduled date upon which the 

17 first fully amortized payment is due; 

18 ‘‘(C) the name of the lender and servicer, 

19 and the address to which communications and 

20 payments should be sent including a telephone 

21 number and website where the borrower may 

22 obtain additional information; 

23 ‘‘(D) a description of alternative repay24 ment plans, including loan consolidation or refi25 nancing, and servicemember or veteran benefits 


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1 under the Servicemembers Civil Relief Act (50 

2 U.S.C. App. 501 et seq.) or other Federal or 

3 State law related to postsecondary education 

4 loans; and 

5 ‘‘(E) a statement that a Servicemember 

6 and Veterans Liaison designated under para7 graph (15)(I) is available to answer inquiries 

8 about servicemember and veteran benefits re9 lated to postsecondary education loans, includ10 ing the toll-free telephone number to contact 

11 the Liaison pursuant to paragraph (15)(I). 

12 ‘‘(6) DISCLOSURES WHEN BORROWER IS 30

13 DAYS DELINQUENT.—Not fewer than 5 days after a 

14 borrower becomes 30 days delinquent on a postsec15 ondary education loan, the postsecondary edu16 cational lender shall disclose to the borrower, clearly 

17 and conspicuously— 

18 ‘‘(A) the date on which the loan will be 

19 charged-off (as defined in paragraph (15)(A)) 

20 or assigned to collections, including the con21 sequences of such charge-off or assignment to 

22 collections, if no payment is made; 

23 ‘‘(B) the minimum payment that the bor24 rower must make to avoid the loan being 

25 charged off (as defined in paragraph (15)(A)) 


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1 or assigned to collection, and the minimum pay2 ment that the borrower must make to bring the 

3 loan current; 

4 ‘‘(C) a statement informing the borrower 

5 that a payment of less than the minimum pay6 ment described in subparagraph (B) could re7 sult in the loan being charged off (as defined in 

8 paragraph (15)(A)) or assigned to collection; 

9 and 

10 ‘‘(D) a statement that a Servicemember 

11 and Veterans Liaison designated under para12 graph (15)(I) is available to answer inquiries 

13 about servicemember and veteran benefits re14 lated to postsecondary education loans, includ15 ing the toll-free telephone number to contact 

16 the Liaison pursuant to paragraph (15)(I). 

17 ‘‘(7) DISCLOSURES WHEN BORROWER IS HAV18 ING DIFFICULTY MAKING PAYMENT OR IS 60 DAYS

19 DELINQUENT.— 

20 ‘‘(A) IN GENERAL.—Not fewer than 5 days 

21 after a borrower notifies a postsecondary edu22 cational lender that the borrower is having dif23 ficulty making payment or a borrower becomes 

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1 cation loan, the postsecondary educational lend2 er shall— 

3 ‘‘(i) complete a full review of the bor4 rower’s postsecondary education loan and 

5 make a reasonable effort to obtain the in6 formation necessary to determine— 

7 ‘‘(I) if the borrower is eligible for 

8 an alternative repayment plan, includ9 ing loan consolidation or refinancing; 

10 and 

11 ‘‘(II) if the borrower is eligible 

12 for servicemember or veteran benefits 

13 under the Servicemembers Civil Relief 

14 Act (50 U.S.C. App. 501 et seq.) or 

15 other Federal or State law related to 

16 postsecondary education loans; 

17 ‘‘(ii) provide the borrower, in writing, 

18 in simple and understandable terms, infor19 mation about alternative repayment plans 

20 and benefits for which the borrower is eli21 gible, including all terms, conditions, and 

22 fees or costs associated with such repay23 ment plan, pursuant to paragraph (8)(D); 


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1 ‘‘(iii) allow the borrower not less than 

2 30 days to apply for an alternative repay3 ment plan or benefits, if eligible; and 

4 ‘‘(iv) notify the borrower that a Serv5 icemember and Veterans Liaison des6 ignated under paragraph (15)(I) is avail7 able to answer inquiries about servicemem8 ber and veteran benefits related to postsec9 ondary education loans, including the toll10 free telephone number to contact the Liai11 son pursuant to paragraph (15)(I). 

12 ‘‘(B) FORBEARANCE OR DEFERMENT.—If 

13 a borrower notifies the postsecondary edu14 cational lender that a long-term alternative re15 payment plan is not appropriate, the postsec16 ondary educational lender may comply with this 

17 paragraph by providing the borrower, in writ18 ing, in simple and understandable terms, infor19 mation about short-term options to address an 

20 anticipated short-term difficulty in making pay21 ments, such as forbearance or deferment op22 tions, including all terms, conditions, and fees 

23 or costs associated with such options pursuant 

24 to paragraph (8)(D). 

25 ‘‘(C) NOTIFICATION PROCESS.— 


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1 ‘‘(i) IN GENERAL.—Each postsec2 ondary educational lender shall establish a 

3 process, in accordance subparagraph (A), 

4 for a borrower to notify the lender that— 

5 ‘‘(I) the borrower is having dif6 ficulty making payments on a postsec7 ondary education loan; and 

8 ‘‘(II) a long-term alternative re9 payment plan is not needed. 

10 ‘‘(ii) CONSUMER FINANCIAL PROTEC11 TION BUREAU REQUIREMENTS.—The Di12 rector of the Bureau of Consumer Finan13 cial Protection, in consultation with the 

14 Secretary of Education, shall promulgate 

15 rules establishing minimum standards for 

16 postsecondary educational lenders in car17 rying out the requirements of this para18 graph and a model form for borrowers to 

19 notify postsecondary educational lenders of 

20 the information under this paragraph.’’; 

21 (vii) in paragraph (8), as redesignated 

22 by clause (v), by adding at the end the fol23 lowing: 

24 ‘‘(D) MODEL DISCLOSURE FORM FOR AL25 TERNATIVE REPAYMENT PLANS, FORBEARANCE, 


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1 AND DEFERMENT OPTIONS.—Not later than 2 

2 years after the date of enactment of the Stu3 dent Loan Borrower Bill of Rights, the Director 

4 of the Bureau of Consumer Financial Protec5 tion, in consultation with the Secretary of Edu6 cation, shall develop and issue model forms to 

7 allow borrowers to compare alternative repay8 ment plans, forbearance, and deferment options 

9 with the borrower’s existing repayment plan 

10 with respect to a postsecondary education loan. 

11 Such forms shall include the following: 

12 ‘‘(i) The total amount to be paid over 

13 the life of the loan. 

14 ‘‘(ii) The total amount in interest to 

15 be paid over the life of the loan. 

16 ‘‘(iii) The monthly payment amount. 

17 ‘‘(iv) The expected pay-off date. 

18 ‘‘(v) Related fees and costs. 

19 ‘‘(vi) Eligibility requirements, and 

20 how the borrower can apply for the alter21 native repayment plan, forbearance, or 

22 deferment option. 

23 ‘‘(vii) Any relevant consequences due 

24 to action or inaction, such as default, in25 cluding any actions that would result in 


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1 the loss of eligibility for alternative repay2 ment plans, forbearance, or deferment op3 tions.’’; 

4 (viii) in paragraph (11), as redesig5 nated by clause (v), by striking ‘‘paragraph 

6 (7)’’ and inserting ‘‘paragraph (10)’’; 

7 (ix) by striking paragraph (13), as re8 designated by clause (v), and inserting the 

9 following: 

10 ‘‘(13) DEFINITIONS.—In this subsection— 

11 ‘‘(A) the terms ‘covered educational insti12 tution’, ‘private educational lender’, and ‘pri13 vate education loan’ have the same meanings as 

14 in section 140; and 

15 ‘‘(B) the term ‘postsecondary education 

16 loan’ means— 

17 ‘‘(i) a private education loan; or 

18 ‘‘(ii) a loan made, insured, or guaran19 teed under part B, D, or E of title IV of 

20 the Higher Education Act of 1965 (20 

21 U.S.C. 1071 et seq., 1087a et seq., and 

22 1087aa et seq.).’’; 

23 (x) in paragraph (14), as redesignated 

24 by clause (v), by striking ‘‘paragraph (5)’’ 

25 and inserting ‘‘paragraph (8)’’; and 


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1 (xi) by adding at the end the fol2 lowing: 

3 ‘‘(15) STUDENT LOAN BORROWER BILL OF

4 RIGHTS.— 

5 ‘‘(A) DEFINITIONS.—In this paragraph: 

6 ‘‘(i) BORROWER.—The term ‘bor7 rower’ means the person to whom a post8 secondary education loan is extended. 

9 ‘‘(ii) CHARGE OFF.—The term ‘charge 

10 off’ means charge to profit and loss, or 

11 subject to any similar action. 

12 ‘‘(iii) QUALIFIED WRITTEN RE13 QUEST.— 

14 ‘‘(I) IN GENERAL.—The term 

15 ‘qualified written request’ means a 

16 written correspondence of a borrower 

17 (other than notice on a payment me18 dium supplied by the student loan 

19 servicer) transmitted by mail, fac20 simile, or electronically through an 

21 email address or website designated 

22 by the student loan servicer to receive 

23 communications from borrowers 

24 that— 


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1 ‘‘(aa) includes, or otherwise 

2 enables the student loan servicer 

3 to identify, the name and account 

4 of the borrower; and 

5 ‘‘(bb) includes, to the extent 

6 applicable— 

7 ‘‘(AA) sufficient detail 

8 regarding the information 

9 sought by the borrower; or 

10 ‘‘(BB) a statement of 

11 the reasons for the belief of 

12 the borrower that there is 

13 an error regarding the ac14 count of the borrower. 

15 ‘‘(II) CORRESPONDENCE DELIV16 ERED TO OTHER ADDRESSES.— 

17 ‘‘(aa) IN GENERAL.—A writ18 ten correspondence of a borrower 

19 is a qualified written request if 

20 the written correspondence is 

21 transmitted to and received by a 

22 student loan servicer at a mailing 

23 address, facsimile number, email 

24 address, or website address other 

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1 ignated by that student loan 

2 servicer to receive communica3 tions from borrowers but the 

4 written correspondence meets the 

5 requirements under items (aa) 

6 and (bb) of subclause (I). 

7 ‘‘(bb) DUTY TO TRANS8 FER.—A student loan servicer 

9 shall, within a reasonable period 

10 of time, transfer a written cor11 respondence of a borrower re12 ceived by the student loan 

13 servicer at a mailing address, fac14 simile number, email address, or 

15 website address other than the 

16 address or number designated by 

17 that student loan servicer to re18 ceive communications from bor19 rowers to the correct address or 

20 appropriate office or other unit of 

21 the student loan servicer. 

22 ‘‘(cc) DATE OF RECEIPT.—A 

23 written correspondence of a bor24 rower transferred in accordance 

25 with item (bb) shall be deemed to 


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1 be received by the student loan 

2 servicer on the date on which the 

3 written correspondence is trans4 ferred to the correct address or 

5 appropriate office or other unit of 

6 the student loan servicer. 

7 ‘‘(iv) SERVICER.—The term ‘servicer’ 

8 means the person responsible for the serv9 icing of a postsecondary education loan, in10 cluding any agent of such person or the 

11 person who makes, owns, or holds a loan 

12 if such person also services the loan. 

13 ‘‘(v) SERVICING.—The term ‘serv14 icing’ means— 

15 ‘‘(I) receiving any scheduled peri16 odic payments from a borrower pursu17 ant to the terms of a postsecondary 

18 education loan; 

19 ‘‘(II) making the payments of 

20 principal and interest and such other 

21 payments with respect to the amounts 

22 received from the borrower, as may be 

23 required pursuant to the terms of the 

24 loan; and 


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1 ‘‘(III) performing other adminis2 trative services with respect to the 

3 loan. 

4 ‘‘(B) SALE, TRANSFER, OR ASSIGNMENT.— 

5 If the sale, other transfer, assignment, or trans6 fer of servicing obligations of a postsecondary 

7 education loan results in a change in the iden8 tity of the party to whom the borrower must 

9 send subsequent payments or direct any com10 munications concerning the loan— 

11 ‘‘(i) the transferor shall— 

12 ‘‘(I) notify the borrower, in writ13 ing, in simple and understandable 

14 terms, not fewer than 45 days before 

15 transferring a legally enforceable right 

16 to receive payment from the borrower 

17 on such loan, of— 

18 ‘‘(aa) the sale or other 

19 transfer, assignment, or transfer 

20 of servicing obligations; 

21 ‘‘(bb) the identity of the 

22 transferee; 

23 ‘‘(cc) the name and address 

24 of the party to whom subsequent 


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1 payments or communications 

2 must be sent; 

3 ‘‘(dd) the telephone numbers 

4 and websites of both the trans5 feror and the transferee; 

6 ‘‘(ee) the effective date of 

7 the sale, transfer, or assignment; 

8 ‘‘(ff) the date on which the 

9 transferor will stop accepting 

10 payment; and 

11 ‘‘(gg) the date on which the 

12 transferee will begin accepting 

13 payment; and 

14 ‘‘(II) forward any payment from 

15 a borrower with respect to such post16 secondary education loan to the trans17 feree, immediately upon receiving such 

18 payment, during the 60-day period be19 ginning on the date on which the 

20 transferor stops accepting payment of 

21 such postsecondary education loan; 

22 and 

23 ‘‘(ii) the transferee shall— 

24 ‘‘(I) notify the borrower, in writ25 ing, in simple and understandable 


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1 terms, not fewer than 45 days before 

2 acquiring a legally enforceable right to 

3 receive payment from the borrower on 

4 such loan, of— 

5 ‘‘(aa) the sale or other 

6 transfer, assignment, or transfer 

7 of servicing obligations; 

8 ‘‘(bb) the identity of the 

9 transferor: 

10 ‘‘(cc) the name and address 

11 of the party to whom subsequent 

12 payments or communications 

13 must be sent; 

14 ‘‘(dd) the telephone numbers 

15 and websites of both the trans16 feror and the transferee; 

17 ‘‘(ee) the effective date of 

18 the sale, transfer, assignment, or 

19 transfer of servicing obligations; 

20 ‘‘(ff) the date on which the 

21 transferor will stop accepting 

22 payment; and 

23 ‘‘(gg) the date on which the 

24 transferee will begin accepting 

25 payment; 


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1 ‘‘(II) accept as on-time and may 

2 not impose any late fee or finance 

3 charge for any payment from a bor4 rower with respect to such postsec5 ondary education loan that is for6 warded from the transferor during the 

7 60-day period beginning on the date 

8 on which the transferor stops accept9 ing payment, if the transferor receives 

10 such payment on or before the appli11 cable due date, including any grace 

12 period; 

13 ‘‘(III) provide borrowers a sim14 ple, online process for transferring ex15 isting electronic fund transfer author16 ity; and 

17 ‘‘(IV) honor any promotion or 

18 benefit offered to the borrower or ad19 vertised by the previous owner or 

20 transferor of such postsecondary edu21 cation loan. 

22 ‘‘(C) MATERIAL CHANGE IN MAILING AD23 DRESS OR PROCEDURE FOR HANDLING PAY24 MENTS.—If a servicer makes a change in the 

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1 dling payments with respect to any postsec2 ondary education loan, and such change causes 

3 a delay in the crediting of the account of the 

4 borrower made during the 60-day period fol5 lowing the date on which such change took ef6 fect, the servicer may not impose any late fee 

7 or finance charge for a late payment on such 

8 postsecondary education loan. 

9 ‘‘(D) APPLICATION OF PAYMENTS.— 

10 ‘‘(i) IN GENERAL.—Unless otherwise 

11 directed by the borrower of a postsec12 ondary education loan, upon receipt of a 

13 payment, the servicer shall apply amounts 

14 first to the interest and fees owed on the 

15 payment due date, and then to the prin16 cipal balance of the postsecondary edu17 cation loan bearing the highest annual per18 centage rate, and then to each successive 

19 interest and fees and then principal bal20 ance bearing the next highest annual per21 centage rate, until the payment is ex22 hausted. A borrower may instruct or ex23 pressly authorize the servicer to apply pay24 ments in a different manner. 


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1 ‘‘(ii) APPLICATION OF EXCESS

2 AMOUNTS.—Unless otherwise directed by 

3 the borrower of a postsecondary education 

4 loan, upon receipt of a payment, the 

5 servicer shall apply amounts in excess of 

6 the minimum payment amount first to the 

7 interest and fees owed on the payment due 

8 date, and then to the principal balance of 

9 the postsecondary education loan balance 

10 bearing the highest annual percentage 

11 rate, and then to each successive interest 

12 and fees and principal balance bearing the 

13 next highest annual percentage rate, until 

14 the payment is exhausted. A borrower may 

15 instruct or expressly authorize the servicer 

16 to apply such excess payments in a dif17 ferent manner. A borrower may also volun18 tarily increase the periodic payment 

19 amount, including by increasing their re20 curring electronic payment, with the right 

21 to return to their original amortization 

22 schedule at any time. Servicers shall pro23 vide a simple, online method to allow bor24 rowers to make voluntary one-time addi25 tional payments, voluntarily increase the 


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1 amount of their periodic payment, and re2 turn to their original amortization sched3 ule. 

4 ‘‘(iii) APPLY PAYMENT ON DATE RE5 CEIVED.—Unless otherwise directed by the 

6 borrower of a postsecondary education 

7 loan, a servicer shall apply payments to a 

8 borrower’s account on the date the pay9 ment is received. 

10 ‘‘(iv) PROMULGATION OF RULES.— 

11 The Director of the Bureau of Consumer 

12 Financial Protection, in consultation with 

13 the Secretary of Education, may promul14 gate rules for the application of postsec15 ondary education loan payments that— 

16 ‘‘(I) implements the requirements 

17 in this section; 

18 ‘‘(II) minimizes the amount of 

19 fees and interest incurred by the bor20 rower and the total loan amount paid 

21 by the borrower; 

22 ‘‘(III) minimizes delinquencies, 

23 assignments to collection, and charge24 offs; 


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1 ‘‘(IV) requires servicers to apply 

2 payments on the date received; and 

3 ‘‘(V) allows the borrower to in4 struct the servicer to apply payments 

5 in a manner preferred by the bor6 rower, including excess payments. 

7 ‘‘(v) METHOD THAT BEST BENEFITS

8 BORROWER.—In promulgating the rules 

9 under clause (iv), the Director of the Bu10 reau of Consumer Financial Protection 

11 shall choose the application method that 

12 best benefits the borrower and is compat13 ible with existing repayment options. 

14 ‘‘(E) LATE FEES.— 

15 ‘‘(i) IN GENERAL.—A late fee may not 

16 be charged to a borrower for a postsec17 ondary education loan under any of the fol18 lowing circumstances, either individually or 

19 in combination: 

20 ‘‘(I) On a per-loan basis when a 

21 borrower has multiple postsecondary 

22 education loans in a billing group. 

23 ‘‘(II) In an amount greater than 

24 4 percent of the amount of the pay25 ment past due. 


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1 ‘‘(III) Before the end of the 15- 

2 day period beginning on the date the 

3 payment is due. 

4 ‘‘(IV) More than once with re5 spect to a single late payment. 

6 ‘‘(V) The borrower fails to make 

7 a singular, non-successive regularly8 scheduled payment on the postsec9 ondary education loan. 

10 ‘‘(ii) COORDINATION WITH SUBSE11 QUENT LATE FEES.—No late fee may be 

12 charged to a borrower for a postsecondary 

13 education loan relating to an insufficient 

14 payment if the payment is made on or be15 fore the due date of the payment, or within 

16 any applicable grace period for the pay17 ment, if the insufficiency is attributable 

18 only to a late fee relating to an earlier pay19 ment, and the payment is otherwise a full 

20 payment for the applicable period. 

21 ‘‘(F) REHABILITATION OF LOANS.—If a 

22 borrower of a private education loan success23 fully and voluntarily makes 9 payments within 

24 20 days of the due date during 10 consecutive 

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1 cation loan, or otherwise brings the private edu2 cation loan current after the loan is charged3 off, the loan shall be considered rehabilitated, 

4 and the lender or servicer shall request that any 

5 consumer reporting agency to which the charge6 off was reported remove the delinquency that 

7 led to the charge-off and the charge-off from 

8 the borrower’s credit history. 

9 ‘‘(G) BORROWER INQUIRIES.— 

10 ‘‘(i) DUTY OF STUDENT LOAN

11 SERVICERS TO RESPOND TO BORROWER IN12 QUIRIES.— 

13 ‘‘(I) NOTICE OF RECEIPT OF RE14 QUEST.—If a borrower of a postsec15 ondary education loan submits a 

16 qualified written request to the stu17 dent loan servicer for information re18 lating to the student loan servicing of 

19 the postsecondary education loan, the 

20 student loan servicer shall provide a 

21 written response acknowledging re22 ceipt of the qualified written request 

23 within 5 business days unless any ac24 tion requested by the borrower is 

25 taken within such period. 


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1 ‘‘(II) ACTION WITH RESPECT TO

2 INQUIRY.—Not later than 30 business 

3 days after the receipt from a borrower 

4 of a qualified written request under 

5 subclause (I) and, if applicable, before 

6 taking any action with respect to the 

7 qualified written request of the bor8 rower, the student loan servicer 

9 shall— 

10 ‘‘(aa) make appropriate cor11 rections in the account of the 

12 borrower, including the crediting 

13 of any late fees, and transmit to 

14 the borrower a written notifica15 tion of such correction (which 

16 shall include the name and toll17 free or collect-call telephone num18 ber of a representative of the stu19 dent loan servicer who can pro20 vide assistance to the borrower); 

21 ‘‘(bb) after conducting an 

22 investigation, provide the bor23 rower with a written explanation 

24 or clarification that includes— 


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1 ‘‘(AA) to the extent ap2 plicable, a statement of the 

3 reasons for which the stu4 dent loan servicer believes 

5 the account of the borrower 

6 is correct as determined by 

7 the student loan servicer; 

8 and 

9 ‘‘(BB) the name and 

10 toll-free or collect-call tele11 phone number of an indi12 vidual employed by, or the 

13 office or department of, the 

14 student loan servicer who 

15 can provide assistance to the 

16 borrower; or 

17 ‘‘(cc) after conducting an in18 vestigation, provide the borrower 

19 with a written explanation or 

20 clarification that includes— 

21 ‘‘(AA) information re22 quested by the borrower or 

23 explanation of why the infor24 mation requested is unavail25 able or cannot be obtained 


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1 by the student loan servicer; 

2 and 

3 ‘‘(BB) the name and 

4 toll-free or collect-call tele5 phone number of an indi6 vidual employed by, or the 

7 office or department of, the 

8 student loan servicer who 

9 can provide assistance to the 

10 borrower. 

11 ‘‘(III) LIMITED EXTENSION OF

12 RESPONSE TIME.— 

13 ‘‘(aa) IN GENERAL.—There 

14 may be 1 extension of the 30-day 

15 period described in subclause (II) 

16 of not more than 15 days if, be17 fore the end of such 30-day pe18 riod, the student loan servicer no19 tifies the borrower of the exten20 sion and the reasons for the 

21 delay in responding. 

22 ‘‘(bb) REPORTS TO BU23 REAU.—Each student loan 

24 servicer shall, on an annual basis, 

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1 gate number of extensions sought 

2 by the student loan servicer 

3 under item (aa). 

4 ‘‘(ii) PROTECTION OF CREDIT INFOR5 MATION.—During the 60-day period begin6 ning on the date on which a student loan 

7 servicer receives a qualified written request 

8 from a borrower relating to a dispute re9 garding payments by the borrower, a stu10 dent loan servicer may not provide negative 

11 credit information to any consumer report12 ing agency (as defined in section 603 of 

13 the Fair Credit Reporting Act (15 U.S.C. 

14 1681a)) relating to the subject of the 

15 qualified written request or to such period, 

16 including any information relating to a late 

17 payment or payment owed by the borrower 

18 on the borrower’s postsecondary education 

19 loan. 

20 ‘‘(H) SINGLE POINT OF CONTACT FOR

21 CERTAIN BORROWERS.—A student loan servicer 

22 shall designate an office or other unit of the 

23 student loan servicer to act as a point of con24 tact regarding postsecondary education loans 

25 for— 


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1 ‘‘(i) a borrower who is not less than 

2 60 days delinquent under the postsec3 ondary education loan; 

4 ‘‘(ii) a borrower who seeks informa5 tion regarding, seeks to enter an agree6 ment for, or seeks to resolve an issue 

7 under a repayment option that requires 

8 subsequent submission of supporting docu9 mentation; and 

10 ‘‘(iii) a borrower who seeks to modify 

11 the terms of the repayment of the postsec12 ondary education loan because of hardship. 

13 ‘‘(I) SERVICEMEMBERS, VETERANS, AND

14 POSTSECONDARY EDUCATION LOANS.— 

15 ‘‘(i) SERVICEMEMBER AND VETERANS

16 LIAISON.—Each servicer shall designate an 

17 employee to act as the servicemember and 

18 veterans liaison who is responsible for an19 swering inquiries from servicemembers and 

20 veterans, and is specially trained on serv21 icemember and veteran benefits under the 

22 Servicemembers Civil Relief Act (50 U.S.C. 

23 App. 501 et seq.) and other Federal or 

24 State laws related to postsecondary edu25 cation loans. 


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1 ‘‘(ii) TOLL-FREE TELEPHONE NUM2 BER.—Each servicer shall maintain a toll3 free telephone number that shall— 

4 ‘‘(I) connect directly to the serv5 icemember and veterans liaison des6 ignated under clause (i); and 

7 ‘‘(II) be made available on the 

8 primary internet website of the 

9 servicer and on monthly billing state10 ments. 

11 ‘‘(iii) PROHIBITION ON CHARGE OFFS

12 AND DEFAULT.—A lender or servicer may 

13 not charge off or report a postsecondary 

14 education loan as delinquent, assigned to 

15 collection (internally or by referral to a 

16 third party), in default, or charged-off to a 

17 credit reporting agency if the borrower is 

18 on active duty in the Armed Forces (as de19 fined in section 101(d)(1) of title 10, 

20 United States Code) serving in a combat 

21 zone (as designated by the President under 

22 section 112(c) of the Internal Revenue 

23 Code of 1986). 

24 ‘‘(iv) ADDITIONAL LIAISONS.—The 

25 Secretary shall determine additional entiVerDate Sep 11 2014 23:41 Mar 30, 2015 Jkt 049200 PO 00000 Frm 00030 Fmt 6652 Sfmt 6201 E:\BILLS\S840.IS S840

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1 ties with whom borrowers interact, includ2 ing guaranty agencies, that shall designate 

3 an employee to act as the servicemember 

4 and veterans liaison who is responsible for 

5 answering inquiries from servicemembers 

6 and veterans and is specially trained on 

7 servicemembers and veteran benefits and 

8 option under the Servicemembers Civil Re9 lief Act (50 U.S.C. App. 501 et seq.). 

10 ‘‘(J) BORROWER’S LOAN HISTORY.— 

11 ‘‘(i) IN GENERAL.—A servicer shall 

12 make available through a secure website, 

13 or in writing upon request, the loan history 

14 of each borrower for each postsecondary 

15 education loan, separately designating— 

16 ‘‘(I) payment history; 

17 ‘‘(II) loan history, including any 

18 forbearances, deferrals, delinquencies, 

19 assignment to collection, and charge 

20 offs; 

21 ‘‘(III) annual percentage rate 

22 history; and 

23 ‘‘(IV) key loan terms, including 

24 application of payments to interest, 

25 principal, and fees, origination date, 


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1 principal, capitalized interest, annual 

2 percentage rate, including any cap, 

3 loan term, and any contractual incen4 tives. 

5 ‘‘(ii) ORIGINAL DOCUMENTATION.—A 

6 servicer shall make available to the bor7 rower, if requested, at no charge, copies of 

8 the original loan documents and the prom9 issory note for each postsecondary edu10 cation loan. 

11 ‘‘(K) ERROR RESOLUTION.—The Director 

12 of the Bureau of Consumer Financial Protec13 tion, in consultation with the Secretary of Edu14 cation, shall promulgate rules requiring 

15 servicers to establish error resolution proce16 dures to allow borrowers to inquire about errors 

17 related to their postsecondary education loans 

18 and obtain timely resolution of such errors. 

19 ‘‘(L) ADDITIONAL SERVICING STAND20 ARDS.—The Director of the Bureau of Con21 sumer Financial Protection, in consultation 

22 with the Secretary of Education, may establish 

23 additional servicing standards to reduce delin24 quencies, assignment to collections, defaults, 

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1 stand their rights and obligations related to 

2 their postsecondary education loans. 

3 ‘‘(M) ARBITRATION.— 

4 ‘‘(i) WAIVER OF RIGHTS AND REM5 EDIES.—Any rights and remedies available 

6 to borrowers against servicers may not be 

7 waived by any agreement, policy, or form, 

8 including by a predispute arbitration 

9 agreement. 

10 ‘‘(ii) PREDISPUTE ARBITRATION

11 AGREEMENTS.—No predispute arbitration 

12 agreement shall be valid or enforceable by 

13 a servicer, including as a third-party bene14 ficiary or by estoppel, if the agreement re15 quires arbitration of a dispute with respect 

16 to a postsecondary education loan. This 

17 subparagraph applies to predispute arbi18 tration agreements entered into before the 

19 date of enactment of the Student Loan 

20 Borrower Bill of Rights, as well as on and 

21 after such date of enactment, if the viola22 tion that is the subject of the dispute oc23 curred on or after such date of enactment. 

24 ‘‘(N) ENFORCEMENT.—The provisions of 

25 this paragraph shall be enforced by the agencies 


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1 specified in subsections (a) through (d) of sec2 tion 108, in the manner set forth in that sec3 tion or under any other applicable authorities 

4 available to such agencies by law. 

5 ‘‘(O) PREEMPTION.—Nothing in this para6 graph may be construed to preempt any provi7 sion of State law regarding postsecondary edu8 cation loans where the State law provides 

9 stronger consumer protections. 

10 ‘‘(P) CIVIL LIABILITY.—A servicer that 

11 fails to comply with any requirement imposed 

12 under this paragraph shall be deemed a creditor 

13 that has failed to comply with a requirement 

14 under this chapter for purposes of liability 

15 under section 130 and such servicer shall be 

16 subject to the liability provisions under such 

17 section, including the provisions under para18 graphs (1), (2)(A)(i), (2)(B), and (3) of section 

19 130(a). 

20 ‘‘(Q) ELIGIBILITY FOR DISCHARGE.—The 

21 Director of the Bureau of Consumer Financial 

22 Protection, in consultation with the Secretary of 

23 Education, shall promulgate rules requiring 

24 lenders and servicers of loans described in para25 graph (13)(B)(ii) to— 


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1 ‘‘(i) identify and contact borrowers 

2 who may be eligible for student loan dis3 charge by the Secretary; 

4 ‘‘(ii) provide the borrower, in writing, 

5 in simple and understandable terms, infor6 mation about obtaining such discharge; 

7 and 

8 ‘‘(iii) create a streamlined process for 

9 eligible borrowers to apply for and receive 

10 such discharge.’’; and 

11 (B) by adding at the end the following: 

12 ‘‘(g) INFORMATION TO BE AVAILABLE AT NO

13 CHARGE.—The information required to be disclosed under 

14 this section shall be made available at no charge to the 

15 borrower.’’; and 

16 (2) in section 130(a)— 

17 (A) in paragraph (3), by striking 

18 ‘‘128(e)(7)’’ and inserting ‘‘128(e)(10)’’; and 

19 (B) in the flush matter at the end, by 

20 striking ‘‘or paragraph (4)(C), (6), (7), or (8) 

21 of section 128(e),’’ and inserting ‘‘or paragraph 

22 (4)(C), (9), (10), or (11) of section 128(e),’’. 


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1 SEC. 3. STUDENT LOAN INFORMATION BY ELIGIBLE LEND2 ERS. 

3 Section 433 of the Higher Education Act of 1965 (20 

4 U.S.C. 1083) is amended— 

5 (1) in subsection (b)— 

6 (A) in paragraph (12), by striking ‘‘and’’ 

7 after the semicolon; 

8 (B) in paragraph (13), by striking the pe9 riod at the end and inserting ‘‘; and’’; and 

10 (C) by adding at the end the following: 

11 ‘‘(14) a statement that— 

12 ‘‘(A) the borrower may be entitled to serv13 icemember and veteran benefits under the 

14 Servicemembers Civil Relief Act (50 U.S.C. 

15 App. 501 et seq.) and other Federal or State 

16 laws; and 

17 ‘‘(B) a Servicemember and Veterans Liai18 son designated under section 128(e)(15)(I)(i) of 

19 the Truth in Lending Act (15 U.S.C. 

20 1638(e)(15)(I)(i)) is available to answer inquir21 ies about servicemember and veteran benefits, 

22 including the toll-free telephone number to con23 tact the Liaison pursuant to such section.’’; and 

24 (2) in subsection (e)— 

25 (A) in paragraph (2), by adding at the end 

26 the following: 


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1 ‘‘(D) A statement that— 

2 ‘‘(i) the borrower may be entitled to 

3 servicemember and veteran benefits under 

4 the Servicemembers Civil Relief Act (50 

5 U.S.C. App. 501 et seq.) and other Fed6 eral or State laws; and 

7 ‘‘(ii) a Servicemember and Veterans 

8 Liaison designated under section 

9 128(e)(15)(I)(i) of the Truth in Lending 

10 Act (15 U.S.C. 1638(e)(15)(I)(i)) is avail11 able to answer inquiries about servicemem12 ber and veteran benefits, including the toll13 free telephone number to contact the Liai14 son pursuant to such section.’’; and 

15 (B) in paragraph (3), by adding at the end 

16 the following: 

17 ‘‘(F) A statement that— 

18 ‘‘(i) the borrower may be entitled to 

19 servicemember and veteran benefits under 

20 the Servicemembers Civil Relief Act (50 

21 U.S.C. App. 501 et seq.) and other Fed22 eral or State laws; and 

23 ‘‘(ii) a Servicemember and Veterans 

24 Liaison designated under section 

25 128(e)(15)(I)(i) of the Truth in Lending 


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1 Act (15 U.S.C. 1638(e)(15)(I)(i)) is avail2 able to answer inquiries about servicemem3 ber and veteran benefits, including the toll4 free telephone number to contact the Liai5 son pursuant to such section.’’. 

6 SEC. 4. KNOW BEFORE YOU OWE. 

7 (a) AMENDMENTS TO THE TRUTH IN LENDING

8 ACT.— 

9 (1) IN GENERAL.—Section 128(e) of the Truth 

10 in Lending Act (15 U.S.C. 1638(e)), as amended by 

11 section 2, is further amended— 

12 (A) by striking paragraph (3) and insert13 ing the following: 

14 ‘‘(3) INSTITUTIONAL CERTIFICATION RE15 QUIRED.— 

16 ‘‘(A) IN GENERAL.—Except as provided in 

17 subparagraph (B), before a creditor may issue 

18 any funds with respect to an extension of credit 

19 described in this subsection, the creditor shall 

20 obtain from the relevant institution of higher 

21 education where such loan is to be used for a 

22 student, such institution’s certification of— 

23 ‘‘(i) the enrollment status of the stu24 dent; 


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1 ‘‘(ii) the student’s cost of attendance 

2 at the institution as determined by the in3 stitution under part F of title IV of the 

4 Higher Education Act of 1965; and 

5 ‘‘(iii) the difference between— 

6 ‘‘(I) such cost of attendance; and 

7 ‘‘(II) the student’s estimated fi8 nancial assistance, including such as9 sistance received under title IV of the 

10 Higher Education Act of 1965 and 

11 other financial assistance known to 

12 the institution, as applicable. 

13 ‘‘(B) EXCEPTION.—Notwithstanding sub14 paragraph (A), a creditor may issue funds, not 

15 to exceed the amount described in subpara16 graph (A)(iii), with respect to an extension of 

17 credit described in this subsection without ob18 taining from the relevant institution of higher 

19 education such institution’s certification if such 

20 institution fails to provide within 15 business 

21 days of the creditor’s request for such certifi22 cation— 

23 ‘‘(i) notification of the institution’s re24 fusal to certify the request; or 


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1 ‘‘(ii) notification that the institution 

2 has received the request for certification 

3 and will need additional time to comply 

4 with the certification request. 

5 ‘‘(C) LOANS DISBURSED WITHOUT CER6 TIFICATION.—If a creditor issues funds without 

7 obtaining a certification, as described in sub8 paragraph (B), such creditor shall report the 

9 issuance of such funds in a manner determined 

10 by the Director of the Bureau of Consumer Fi11 nancial Protection.’’; and 

12 (B) by adding at the end the following: 

13 ‘‘(16) PROVISION OF INFORMATION.— 

14 ‘‘(A) PROVISION OF INFORMATION TO STU15 DENTS.— 

16 ‘‘(i) LOAN STATEMENT.—A creditor 

17 that issues any funds with respect to an 

18 extension of credit described in this sub19 section shall send loan statements, where 

20 such loan is to be used for a student, to 

21 borrowers of such funds not less than once 

22 every 3 months during the time that such 

23 student is enrolled at an institution of 

24 higher education. 


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1 ‘‘(ii) CONTENTS OF LOAN STATE2 MENT.—Each statement described in 

3 clause (i) shall— 

4 ‘‘(I) report the borrower’s total 

5 remaining debt to the creditor, includ6 ing accrued but unpaid interest and 

7 capitalized interest; 

8 ‘‘(II) report any debt increases 

9 since the last statement; and 

10 ‘‘(III) list the current interest 

11 rate for each loan. 

12 ‘‘(B) NOTIFICATION OF LOANS DISBURSED

13 WITHOUT CERTIFICATION.—On or before the 

14 date a creditor issues any funds with respect to 

15 an extension of credit described in this sub16 section, the creditor shall notify the relevant in17 stitution of higher education, in writing, of the 

18 amount of the extension of credit and the stu19 dent on whose behalf credit is extended. The 

20 form of such written notification shall be sub21 ject to the regulations of the Bureau of Con22 sumer Financial Protection. 

23 ‘‘(C) ANNUAL REPORT.—A creditor that 

24 issues funds with respect to an extension of 

25 credit described in this subsection shall prepare 


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1 and submit an annual report to the Bureau of 

2 Consumer Financial Protection containing the 

3 required information about private student 

4 loans to be determined by the Bureau of Con5 sumer Financial Protection, in consultation 

6 with the Secretary of Education.’’. 

7 (2) DEFINITION OF PRIVATE EDUCATION

8 LOAN.—Section 140(a)(7)(A) of the Truth in Lend9 ing Act (15 U.S.C. 1650(a)(7)(A)) is amended— 

10 (A) by redesignating clause (ii) as clause 

11 (iii); 

12 (B) in clause (i), by striking ‘‘and’’ after 

13 the semicolon; and 

14 (C) by adding after clause (i) the following: 

15 ‘‘(ii) is not made, insured, or guaran16 teed under title VII or title VIII of the 

17 Public Health Service Act (42 U.S.C. 292 

18 et seq. and 296 et seq.); and’’. 

19 (3) REGULATIONS.—Not later than 365 days 

20 after the date of enactment of this Act, the Director 

21 of the Bureau of Consumer Financial Protection 

22 shall issue regulations in final form to implement 

23 paragraphs (3) and (16) of section 128(e) of the 

24 Truth in Lending Act (15 U.S.C. 1638(e)), as 

25 amended by paragraph (1). Such regulations shall 


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1 become effective not later than 6 months after their 

2 date of issuance. 

3 (b) AMENDMENTS TO THE HIGHER EDUCATION ACT

4 OF 1965.— 

5 (1) PROGRAM PARTICIPATION AGREEMENTS.— 

6 Section 487(a) of the Higher Education Act of 1965 

7 (20 U.S.C. 1094(a)) is amended by striking para8 graph (28) and inserting the following: 

9 ‘‘(28)(A) Upon the request of a private edu10 cational lender, acting in connection with an applica11 tion initiated by a borrower for a private education 

12 loan in accordance with section 128(e)(3) of the 

13 Truth in Lending Act (15 U.S.C. 1638(e)(3)), the 

14 institution shall within 15 days of receipt of a cer15 tification request— 

16 ‘‘(i) provide such certification to such pri17 vate educational lender— 

18 ‘‘(I) that the student who initiated the 

19 application for the private education loan, 

20 or on whose behalf the application was ini21 tiated, is enrolled or is scheduled to enroll 

22 at the institution; 

23 ‘‘(II) of such student’s cost of attend24 ance at the institution as determined under 

25 part F of this title; and 


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1 ‘‘(III) of the difference between— 

2 ‘‘(aa) the cost of attendance at 

3 the institution; and 

4 ‘‘(bb) the student’s estimated fi5 nancial assistance received under this 

6 title and other assistance known to 

7 the institution, as applicable; 

8 ‘‘(ii) notify the creditor that the institution 

9 has received the request for certification and 

10 will need additional time to comply with the 

11 certification request; or 

12 ‘‘(iii) provide notice to the private edu13 cational lender of the institution’s refusal to 

14 certify the private education loan under sub15 paragraph (D). 

16 ‘‘(B) With respect to a certification request de17 scribed in subparagraph (A), and prior to providing 

18 such certification under subparagraph (A)(i) or pro19 viding notice of the refusal to provide certification 

20 under subparagraph (A)(iii), the institution shall— 

21 ‘‘(i) determine whether the student who 

22 initiated the application for the private edu23 cation loan, or on whose behalf the application 

24 was initiated, has applied for and exhausted the 

25 Federal financial assistance available to such 


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1 student under this title and inform the student 

2 accordingly; and 

3 ‘‘(ii) provide the borrower whose loan ap4 plication has prompted the certification request 

5 by a private education lender, as described in 

6 subparagraph (A)(i), with the following infor7 mation and disclosures: 

8 ‘‘(I) The availability of, and the bor9 rower’s potential eligibility for, Federal fi10 nancial assistance under this title, includ11 ing disclosing the terms, conditions, inter12 est rates, and repayment options and pro13 grams of Federal student loans. 

14 ‘‘(II) The borrower’s ability to select a 

15 private educational lender of the bor16 rower’s choice. 

17 ‘‘(III) The impact of a proposed pri18 vate education loan on the borrower’s po19 tential eligibility for other financial assist20 ance, including Federal financial assistance 

21 under this title. 

22 ‘‘(IV) The borrower’s right to accept 

23 or reject a private education loan within 

24 the 30-day period following a private edu25 cational lender’s approval of a borrower’s 


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1 application and about a borrower’s 3-day 

2 right to cancel period. 

3 ‘‘(C) For purposes of this paragraph, the terms 

4 ‘private educational lender’ and ‘private education 

5 loan’ have the meanings given such terms in section 

6 140 of the Truth in Lending Act (15 U.S.C. 1650). 

7 ‘‘(D)(i) An institution shall not provide a cer8 tification with respect to a private education loan 

9 under this paragraph unless the private education 

10 loan includes terms that provide— 

11 ‘‘(I) the borrower alternative repayment 

12 plans, including loan consolidation or refi13 nancing; and 

14 ‘‘(II) that the liability to repay the loan 

15 shall be cancelled upon the death or disability 

16 of the borrower or co-borrower. 

17 ‘‘(ii) In this paragraph, the term ‘disability’ 

18 means a permanent and total disability, as deter19 mined in accordance with the regulations of the Sec20 retary of Education, or a determination by the Sec21 retary of Veterans Affairs that the borrower is un22 employable due to a service-connected disability.’’. 

23 (2) EFFECTIVE DATE.—The amendment made 

24 by paragraph (1) shall take effect on the effective 


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1 date of the regulations described in subsection 

2 (a)(3). 

3 (3) PREFERRED LENDER ARRANGEMENT.—Sec4 tion 151(8)(A)(ii) of the Higher Education Act of 

5 1965 (20 U.S.C. 1019(8)(A)(ii)) is amended by in6 serting ‘‘certifying,’’ after ‘‘promoting,’’. 

7 (c) REPORT.—Not later than 24 months after the 

8 issuance of regulations under subsection (a)(3), the Direc9 tor of the Bureau of Consumer Financial Protection and 

10 the Secretary of Education shall jointly submit to Con11 gress a report on the compliance of institutions of higher 

12 education and private educational lenders with section 

13 128(e)(3) of the Truth in Lending Act (15 U.S.C. 

14 1638(e)), as amended by subsection (a), and section 

15 487(a)(28) of the Higher Education Act of 1965 (20 

16 U.S.C. 1094(a)), as amended by subsection (b). Such re17 port shall include information about the degree to which 

18 specific institutions utilize certifications in effectively en19 couraging the exhaustion of Federal student loan eligi20 bility and lowering student private education loan debt. 

21 SEC. 5. MARKETING LIMITATION. 

22 Section 456 of the Higher Education Act of 1965 (20 

23 U.S.C. 1087f) is amended by adding at the end the fol24 lowing: 


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1 ‘‘(c) LIMITATION ON CONTRACTS FOR THE SERV2 ICING OF LOANS.—A servicer may not market to the bor3 rower of a student loan made, insured, or guaranteed 

4 under this title which the servicer services, a financial 

5 product or service using data obtained through the serv6 icing relationship, or otherwise during the servicing proc7 ess.’’. 

8 SEC. 6. SERVICER CHOICE. 

9 Section 456 of the Higher Education Act of 1965 (20 

10 U.S.C. 1087f), as amended by section 5, is further amend11 ed by adding at the end the following: 

12 ‘‘(d) SWITCHING SERVICERS.—The Secretary shall 

13 establish a program that allows a borrower of a loan made 

14 under this part after the date of enactment of the Student 

15 Loan Borrower Bill of Rights to switch from the assigned 

16 servicer of such loan to a new servicer based on a random 

17 reassignment by the Secretary.’’. 

18 SEC. 7. CENTRALIZED POINT OF ACCESS. 

19 Part G of title IV of the Higher Education Act of 

20 1965 (20 U.S.C. 1088 et seq.) is amended by adding at 

21 the end the following: 

22 ‘‘SEC. 493E. CENTRALIZED POINT OF ACCESS. 

23 ‘‘Not later than 2 years after the date of enactment 

24 of the Student Loan Borrower Bill of Rights, the Sec25 retary shall establish a centralized point of access for all 


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1 borrowers of loans that are made, insured, or guaranteed 

2 under this title that are in repayment, including a central 

3 location for account information and payment processing 

4 for such loan servicing, regardless of the specific 

5 servicer.’’. 

6 SEC. 8. REPORT ON STUDENT LOAN SERVICERS. 

7 Not later than 1 year after the date of enactment 

8 of this Act, the Director of the Bureau of Consumer Fi9 nancial Protection, in consultation with the Secretary of 

10 Education, shall submit a report to the Committee on 

11 Banking, Housing, and Urban Affairs of the Senate, the 

12 Committee on Health, Education, Labor, and Pensions of 

13 the Senate, the Committee on Financial Services of the 

14 House of Representatives, and the Committee on Edu15 cation and the Workforce of the House of Representatives 

16 on private and Federal student loan servicers, including— 

17 (1) any legislative recommendations to improve 

18 student loan servicing standards; and 

19 (2) information on proactive early intervention 

20 methods by servicers to help distressed student loan 

21 borrowers enroll in any eligible repayment plans. 

Æ 


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