2009 DNH 141

#### Rosanne STILES v. CHEMICAL & PRODUCTION WORKERS’ UNION, LOCAL NO. 30, AFL-CIO.

Civil No. 08-cv-208-JM.

United States District Court, D. New Hampshire.

Sept. 24, 2009.

*313Scott F. Gleason, Thomas J. Gleason, Gleason Law Offices, PC, Haverhill, MA, for Plaintiff.

Paul McEachern, Shaines *&*McEachern PA, Portsmouth, NH, for Defendant.

*ORDER*

JAMES R. MUIRHEAD, United States Magistrate Judge.

Plaintiff Rosanne Stiles’ amended complaint sets forth two causes of action: (1) Count I, based on 29 U.S.C. § 185, alleges “a breach of the terms of the applicable collective bargaining agreement as it relates to the representation of the plaintiff by the defendant” (¶ 15); and (2) Count II, also based on 29 U.S.C. § 185, asserts “a breach of the defendant’s duty to fairly represent the plaintiff as it relates to the disciplinary action taken against her by the defendant” (¶ 19). Both counts claim: (a) a failure to properly investigate; (b) a failure to properly prepare; (c) a failure to communicate; and (d) a failure to pursue the grievance and to settle over plaintiffs objection. Defendant Chemical & Production Workers’ Union, Local No. 30 has moved for summary judgment (document no. 11) claiming there is no genuine dispute of material fact that it did not breach any duty owed to plaintiff in either the collective bargaining agreement or the grievance arbitration proceedings and, therefore, it is entitled to summary judgment on both counts. Plaintiff objects (document no. 12). For the reasons set forth below, defendant’s motion is granted.

*Discussion*

1. Background1

Plaintiff worked for over 22 years as a waitress for Volume Services of America, Inc., d/b/a Centerplate (“Centerplate”). Centerplate provided food and beverage services to Rockingham Ventures at its track facility known as Rockingham Park. Through Centerplate, plaintiff worked at Rockingham Park.

On January 6, 2007, plaintiff was suspended from work following an altercation she had with her manager. Plaintiff was upset because another waitress had apparently left her assigned shift location early to go work in Rockingham Park’s poker room, which was against company policy. When plaintiffs shift ended that day, she went into the poker room to tell the manager what she had observed. In front of customers, plaintiff “protested” this reassignment and told her manager she was going to report it to “corporate.” A disagreement ensued, ending with the manager following plaintiff out of the room and warning her that she would be “written up.” Plaintiff was suspended from work while the incident was investigated.

On January 9, 2007, defendant’s business agent, John McDonough (“McDonough”), met with plaintiff, who had filed a grievance about her suspension. Plaintiff explained to McDonough the company rule *314that waitresses were not allowed to leave a shift early and go into the poker room, and admitted she yelled at her manager that she would report the January 6 shift change to corporate, which prompted him to chase her across the poker room. Plaintiff, McDonough and another union representative then met with Centerplate officials to discuss plaintiffs grievance. Centerplate informed plaintiff and the union representatives that it had statements from witnesses to the incident that reported plaintiff had used profanity. They also told the union representative that Centerplate had an established grievance procedure plaintiff should have followed. Although McDonough urged Centerplate to reinstate plaintiff, Centerplate decided to terminate her. As a result, plaintiffs grievance was amended to include the termination and seek arbitration.

On January 25, 2007, Centerplate provided McDonough with copies of the statements about plaintiffs behavior on January 6. The statements were from a manager, three employees and a customer. McDonough began to investigate plaintiffs work history and learned she had been outspoken and temperamental with management and other employees several times previously. Many of those outbursts had been tolerated, but plaintiff had received disciplinary write-ups on at least five previous occasions between 1986 and 2000. In December 2004, plaintiff had been banned by Rockingham for one week because of her inappropriate conduct toward other track employees. Significantly, in January 2005 Centerplate had provided plaintiff with “a final written warning and notice that if she engaged in any verbally abusive behavior towards management or other employees in the future, she would be terminated.” Def.’s Mem. at 3.

Following this investigation, defendant union’s attorney, John Ward, concluded that arbitration should be demanded, thinking that an arbitrator might reinstate plaintiff because of her many years of service despite the strong evidence that the altercation occurred as reported. Ward and Centerplate agreed on an arbitrator and set a hearing date for September 20, 2007. On July 19, 2007, Ward sent a document request to Centerplate seeking numerous documents relevant to plaintiffs grievance. He also wrote a letter to plaintiffs attorney, Scott Gleason, advising him of the September 20 hearing date and informing him of a planned August meeting with plaintiff.

To prepare for the hearing, McDonough agreed to travel to New Hampshire in August 2007 to meet with plaintiff and any witnesses she might have. McDonough left several voice messages with plaintiff asking her to call him on his cell phone to arrange to meet on August 8 and 9. Instead of calling his cell phone, plaintiff called McDonough’s office on August 9, when he was already in New Hampshire, instructing him to arrange through Gleason the meeting with her. Because Mc-Donough and plaintiff never met, defendant requested the September 20 hearing be postponed to give them additional time to prepare. After notifying plaintiff of her need to cooperate, Ward and McDonough arranged for another meeting with her on September 20 to review evidence, including both documents and witnesses. Plaintiff did meet with Ward and McDonough as planned, but failed to provide any potential witnesses that day or to identify any documents for the hearing. Plaintiff told Ward and McDonough that she suspected Rockingham would not let her return to its property, but got upset when asked why she thought that. Plaintiff told Ward that it was his job to get her back to *315work and that Gleason would handle matters with Rockingham.

Defendant worked with Centerplate to exchange information in preparation for the arbitration hearing, now scheduled for October 15. Ward reminded plaintiff by letter dated October 3 that she needed to provide him with witness information and any documents she thought were relevant to her case. Finally on Friday afternoon, October 12, with the hearing scheduled to begin Monday, October 15, plaintiff provided Ward with the names of 5 witnesses. Ward met with those witnesses Monday morning before the hearing began. Ward never received the requested information regarding plaintiffs interim wages, however, so Ward sought and obtained Centerplate’s agreement to bifurcate the arbitration hearing to address the termination first and the back-pay issue subsequently. After a full day of hearing, the arbitration was continued to December 18, 2007.

On October 17, Centerplate expressed an interest in settling the grievance, which Ward communicated to plaintiff. Although plaintiff was not receptive to the idea initially, she eventually agreed to consider a settlement that included a waiver of her demand for reinstatement. She advised Ward that she would discuss that proposal further with Gleason and get back to Ward with her demand. She also promised she would provide Ward with the documents needed to calculate her lost wages.

On November 19, Centerplate confirmed plaintiffs earlier suspicion that Rockingham would not allow her to return to its property even if she succeeded in her arbitration. With this news defendant reassessed its strategy, because it had assumed plaintiff was more likely to get reinstatement than back-pay and now it was apparent reinstatement was not a viable remedy. That same day Centerplate offered to settle the grievance for $2,500. Ward called plaintiff to advise her of Rockingham’s decision and relay Centerplate’s settlement offer. Plaintiff was upset by the offer and expressed as much to Ward. Ward asked plaintiff to provide him with the documents needed to calculate her lost wages and to respond to Centerplate’s settlement by November 30. Plaintiff did not comply with either request.

Defendant then estimated plaintiffs earnings would have been $22,000, that her interim earnings were approximately $11,000 since her termination and offered to accept a figure of $11,000 in settlement of plaintiffs claim. Centerplate countered with a $5,000 offer on December 12, 2007. Defendant rejected that offer, but proposed a non-wage settlement of $15,000, along with neutral recommendations and a mutual release, because defendant thought its proposal was fair, informed Centerplate it would accept the settlement even without plaintiffs approval.

The parties negotiated the terms back and forth before finally agreeing on December 14 to a settlement for $10,000 payment to plaintiff for back-pay and other injuries in exchange for, among other things, mutual releases. Ward advised Gleason of the settlement agreement. On December 17, Gleason informed Ward that plaintiff rejected the settlement, but defendant decided to accept it over plaintiffs objections.

On January 24, 2008, Ward sent Gleason a detailed letter explaining the settlement terms and the many reasons why defendant had agreed to accept it. Ward emphasized that Rockingham’s decision to ban plaintiff from returning to work on its property was critical to the settlement decision, because plaintiffs disciplinary history made an award of back-pay unlikely, and Rockingham’s decision made any potential reinstatement order a nullity. Ward advised Gleason that he believed the *316settlement was a better result than plaintiff would have received through arbitration. On March 19, Gleason finally responded to Ward’s letter, disagreeing with his assessment. On April 3, Ward sent Gleason the final settlement agreement for review and comment. Gleason objected to releasing Rockingham from liability, and Ward brought that concern back to Centerplate in an effort to remove that term from the agreement. Centerplate would not agree to removing the Rockingham release, however, which Ward advised Gleason of on July 3, 2008.

Plaintiffs tax returns indicate that she earned $19,437 in 2006. In 2007, the year she was terminated from Centerplate, she reported $5,596 in wages, salary and tips from employment and $4,628 in unemployment compensation, for a total of $10,224.

2. Standard of Review

Summary judgment is appropriate only “if the pleadings, depositions, answers to interrogatories, and admissions on file, together with the affidavits, if any, show that there is no genuine issue as to any material fact and that the moving party is entitled to a judgment as a matter of law.” Fed.R.Civ.P. 56(c). A genuine issue is one “that properly can be resolved only by a finder of fact because [it] may reasonably be resolved in favor of either party.” *Anderson v. Liberty Lobby, Inc.,*477 U.S. 242, 250, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). A material fact is one “that might affect the outcome of the suit.” *Id.*at 248, 106 S.Ct. 2505. In ruling on a motion for summary judgment, the court construes the evidence and all inferences reasonably drawn therefrom in the light most favorable to the nonmovant. *See Navarro v. Pfizer Corp.,*261 F.3d 90, 94 (1st Cir.2001); *Suarez v. Pueblo Int’l, Inc.,*229 F.3d 49, 53 (1st Cir.2000).

The party moving for summary judgment bears the initial responsibility of demonstrating the absence of a genuine issue of material fact. *Celotex Corp. v. Catrett,*477 U.S. 317, 323, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986). Once the moving party has met its burden, the burden shifts to the nonmovant to “produce evidence on which a reasonable finder of fact, under the appropriate proof burden, could base a verdict for it; if that party cannot produce such evidence, the motion must be granted.” *Ayala-Gerena v. Bristol Myers-Squibb Co.,*95 F.3d 86, 94 (1st Cir.1996) (citing *Celotex,*477 U.S. at 323, 106 S.Ct. 2548 and *Anderson,*477 U.S. at 249, 106 S.Ct. 2505). Neither conclusory allegations, improbable inferences, nor unsupported speculation are sufficient to defeat summary judgment. *See Carroll v. Xerox Corp.,*294 F.3d 231, 236-37 (1st Cir.2002); *see also Price v. Canadian Airlines,*429 F.Supp.2d 459, 461 (D.N.H.2006).

> In order to “properly oppose” a motion: an adverse party may not rest upon the mere allegations or denials of the adverse party’s pleading, but the adverse party’s response, by affidavits or as otherwise provided in this rule, must set forth specific facts showing that there is a genuine issue for trial.

Fed.R.Civ.P. 56(e). In addition, this Court’s local rules provide that:

> All properly supported material facts set forth in the moving party’s factual statement shall be deemed admitted unless properly opposed by the adverse party.

United States District Court District of New Hampshire Local Rule (“LR”) 7.2(b)(2). Plaintiff has failed to comply with the affidavit requirements in Fed.R.Civ.P. 56(c) *&*(e). She also has not fully complied with the requirement that she provide “a short and concise statement of material facts, supported by appropriate record citations, *as to which [she] contends*
      *317
      *a genuine dispute exists*so as to require a trial.” LR 7.2(b)(2) (emphasis added).

When, as is the case here, the nonmoving party fails to provide any documentation to refute the moving party’s properly supported statement of material facts, those facts must be accepted as true. *See*LR 7.2(b)(2); *see also Mariani-Colon v. Dep’t of Homeland Sec.,*511 F.3d 216, 219 (1st Cir.2007) (deferring to district court’s enforcement of local rules). An improperly supported opposition motion does not automatically give rise to a grant of summary judgment, however, because the moving party still bears the burden of demonstrating no genuine issue of material fact exists on any claim or defense it is asserting. *See Cordi-Allen v. Halloran,*470 F.3d 25, 28 (1st Cir.2006) (citing authority); *see also Aguiar-Carrasquillo v. Agosto-Alicea,*445 F.3d 19, 25 (1st Cir.2006) (same); Fed.R.Civ.P. 56(c) *&*(e). The district court must still review the merits of the case based on the record before it, to determine whether summary judgment is appropriate. *See Aguiar-Carrasquillo,*445 F.3d at 25. Once the record is so assessed, summary judgment enables the court to “pierce the boilerplate of the pleadings” and “dispos[e] of cases in which no trial-worthy issue exists.” *Quinn v. City of Boston,*325 F.3d 18, 28 (1st Cir.2003) (citing *Suarez,*229 F.3d at 53).

3. Analysis of Plaintiffs Claims

*a. Count I*

Count I, to the extent that it is anything other than another iteration of Count II, is somewhat of a mystery. Plaintiff does not provide any explanation of what terms of the collective bargaining agreement, as they relate to representation of her, defendant allegedly breached. She simply asserts that defendant’s conduct breached “the terms of the applicable collective bargaining agreement” without citing which terms give rise to an individual cause of action against the union. *See*Am. Compl., ¶ 15. A review of that agreement, *see*Def.’s Mem., Ex. 14 (“Collective Bargaining Agreement”) (document no. 11-34), does not reveal any provision relating to defendant’s representation of plaintiff that defendant could have breached. Plaintiffs objection to the motion for summary judgment does not offer any facts or argument to support the claim.2 The Collective Bargaining Agreement simply has no language creating an enforceable obligation against the union by individual employees.

The law recognizes that a union, as the exclusive bargaining representative of employees, has a statutory duty to fairly represent those employees both in collectively bargaining for the employees and in enforcing the resulting agreement. *See United Steelworkers of America, AFL-CIO-CLC v. Rawson,*495 U.S. 362, 372, 110 S.Ct. 1904, 109 L.Ed.2d 362 (1990) (citing *Vaca v. Sipes,*386 U.S. 171, 177, 87 S.Ct. 903, 17 L.Ed.2d 842 (1967) to show the rule is now “well established”). This duty of fair representation does not arise from the collective bargaining agreement, but instead arises from the National Labor Relations Act itself and is breached “only when a union’s conduct toward a member of the collective bargaining unit is arbitrary, discriminatory, or in bad faith.” *Id.*at 373-74, 110 S.Ct. 1904 (internal quotation omitted). A collective bargaining agreement may be negotiated to require the union to assume other responsibilities *318towards the employees through some additional duty of care, as plaintiff seems to allege in Count I, however such a duty would be contractual and would need to be articulated expressly in the agreement. *See id.*at 374, 110 S.Ct. 1904 (explaining the limits on the duty of fair representation). “If an employee claims that a union owes him a more far-reaching duty, he must be able to point to language in the collective-bargaining agreement specifically indicating an intent to create obligations enforceable against the union by the individual employees.” *Id.*at 374, 110 S.Ct. 1904 (citation omitted).

Plaintiff has not pointed to any such language, and I have been unable to find any provision in the Collective Bargaining Agreement that “relates to the representation of the plaintiff by the defendant.” Am. Compl. ¶ 15. There is nothing in the agreement that could fairly be read to create a private right of action by union members against the union. Defendant’s motion for summary judgment on Count I is granted.

*b. Count II*

In Count II, plaintiff asserts that defendant breached its statutory duty, discussed *supra,*to fairly represent her in the grievance proceedings which followed her termination.3
      *See*Am. Compl. ¶ 17. Since defendant has no duty to represent plaintiff in a meritless claim against her employer, for plaintiff to succeed on Count II she must prove that her termination violated the terms of the collective bargaining agreement4 and that defendant’s representation of her was done either in bad faith or in an arbitrary or discriminatory manner. *See Teamsters v. Terry,*494 U.S. 558, 564, 110 S.Ct. 1339, 108 L.Ed.2d 519 (1990) (explaining the union’s duty to pursue an employee’s grievances against an employer); *see also Emmanuel v. Int’l Bhd. of Teamsters,*426 F.3d 416, 420 (1st Cir.2005) (same). Plaintiff contends here that defendant’s settlement of her grievance was done arbitrarily and in bad faith, in breach of its duty to fairly represent her.

I adopt plaintiffs succinct statement of the applicable law on this point:

> A union acts arbitrarily or in bad faith “if, in light of the factual and legal landscape at the time of the union’s actions, the union’s behavior is so far outside a wide range of reasonableness as to be irrational.” *Emmanuel, supra*at 420 (quoting *Miller v. United States Postal Service,*985 F.2d 9, 11-12 (1st Cir. 1993)). This standard accords the unions substantial deference and ample latitude to perform their representative functions. *Id.*In addition, a union’s mere negligence or erroneous judgment will not constitute a breach of duty of fair representation. *Miller, supra*at 12. A union’s failure to take a grievance to arbitration is a breach only when it is truly arbitrary or irrational. *Newbanks*
>       *319
>       *v. Central Gulf Lines,*64 F.Supp.2d 1, 5 (D.Mass.1999).

> In order to successfully defend against a motion for summary judgment on a duty of fair representation claim, the plaintiff must point the court to record evidence supporting any one or all of the elements, specifically that the union acted arbitrarily or in bad faith or in a discriminatory manner. *Morales, supra*at 16, quoting [sic] *Griffin v. Air Line Pilots Ass’n, Int'l,*32 F.3d 1079, 1083 (7th Cir.1994).

Pl.’s Mem. in Opp. to Def.’s Mot. for Summ. J. (“PL’s Opp. Mem.”) (document no. 12) at 4.

Plaintiff points to four alleged breaches of duty by defendant which I consider in turn.

(i) *Failure to Properly Investigate*

The First Circuit has clearly articulated a requirement that a union has a duty to investigate alleged grievances.

> The duty of fair representation mandates that a union conduct at least a “minimal investigation” into an employee’s grievance. *Garcia v. Zenith Elec. Corp.,*58 F.3d 1171, 1176 (7th Cir.1995). But under this standard, only an “egregious disregard for union members’ rights constitutes a breach of the union’s duty” to investigate. *Castelli v. Douglas Aircraft Co.,*752 F.2d 1480, 1483 (9th Cir.1985).

*Emmanuel,*426 F.3d at 420.

Defendant has established the following undisputed material facts relating to its investigation:

> • On January 9, 2007, within three days of plaintiffs suspension, the union filed a grievance about the incident on plaintiffs behalf. Document no. 11-3, ¶ 17.

> • On January 17, 2007, defendant interviewed plaintiff and obtained her version of the facts surrounding the termination. Document no. 11-3, ¶ 18; document no. 11-25.

> • Also on January 17, 2007, the union obtained the company’s side of the story. Document no. 11-3, ¶ 19; document no. 11-25.

> • On January 17, 2007, the union requested copies of statements and other information that the company had relied upon in making its decision to terminate plaintiff. Document no. 11-3, ¶ 20.

> • On January 25, 2007, the union received from the company and reviewed:

> • statements from a customer, three co-employees, and a manager; and

> • highlighted “Employment Policies” and “Standards of Conduct” the company stated that she violated by using foul language and gestures to a management employee and in front of customers; and a 1/6/05 “final warning” for harassment and misconduct which she had previously been given.

> • In July of 2007, the- union representative left several unanswered voice messages for plaintiff seeking to arrange to meet with her on August 8th or 9th in New Hampshire to prepare her testimony for the scheduled September 20th arbitration. Document no. 11-3, ¶ 27.

> • On August 7th, the union representative traveled to New Hampshire and left more unanswered voice mails to plaintiff to arrange a meeting on the 8th. Document no. 11-3, ¶ 28.

> • Having continued the hearing to October, the union’s representative wrote plaintiff, warning her of non-cooperation, its right not to have to deal with *320her through her lawyer and that a failure to contact the union on or before August 31st would result in withdrawal of the grievance. Document no. 11-3, ¶ 30, document no. 11-11.

> • Prior to an arranged September 20th meeting, the union told plaintiff that it wanted to prepare her and her witnesses for the arbitration hearing. Document no. 11-3, ¶ 31.

> • At the September 20th meeting, the plaintiff did not bring any witnesses nor arrange for the union representative to meet any. Document no. 11-3, ¶ 32.

> • Plaintiff was asked to identify her witnesses and provide any documents she thought relevant. Document no. 11-3, ¶33. She refused to do so at the meeting, but said she would within a week. Document no. 11-4, ¶¶ 24, 30.

> • On October 3rd, the union sent plaintiff a letter reminding her that she had not identified her witnesses, had not provided relevant documents and told her that she must provide employment and interim compensation information as it was required to prove up her lost wages and to respond to the company’s document request. Document no. 11-12.

> • On October 12th, plaintiff provided five names and her attorney faxed some documents, primarily of witnesses to the event and her past good work. Document no. 11-4, ¶¶ 34, 35; document no. 11-21.

> • Prior to the hearing, plaintiff provided no information on interim earnings and the union obtained the company’s agreement to bifurcate lost earnings out of the initial stage of arbitration. Document no. 11-4, ¶ 36-37.

> • Prior to the hearing on October 15, 2007, the union attorney met with and prepared five witnesses plaintiff brought. Document no. 11-4, ¶ 38.

> • When the union learned that the owner of the race track where plaintiff had worked for her employer would not allow plaintiffs employer to bring her back, even if she was reinstated, the union began efforts to settle the case on the basis of her wage claim and again sought receipt of the information on interim wages by November 30th. Document no. 11-4, ¶¶45-49.

> • The interim wage information was not supplied by plaintiff as requested. Document no. 11-4, ¶ 51.

In the face of the uncontradicted and overwhelming evidence of this thorough investigation, plaintiff has not offered a single fact or argument to establish a failure to properly investigate.

The union met its duty to investigate in a complete and professional manner despite a shocking lack of cooperation by plaintiff. Summary judgment on the investigation issue is granted to defendant.

(ii) *Failure to Prepare for Arbitration*

Plaintiffs complaint and objection to the motion for summary judgment do not set out a single alleged fact or argument to demonstrate a failure to prepare for arbitration. The record is silent as to any failure to prepare, let alone one that rises to the level of a breach of the duty of fair representation.

While the duty to prepare for arbitration is not as clearly delineated as the duty to investigate, courts have recognized such a duty inferentially. See *Lettis v. U.S. Postal Serv.,*39 F.Supp.2d 181, 200-02 (E.D.N.Y.1998) (explaining differences in strategy and judgment do not constitute bad faith); *Ghartey v. St. Queens Hosp., Local 1199,*869 F.2d 160, 163 (2d Cir.1989) (discussing challenge to union’s represen*321tation in arbitration). Investigation is a prime component of preparation. The undisputed facts set forth above pertaining to defendant’s duty to investigate clearly establish that the union obtained appropriate and thorough discovery of Centerplate’s documents and oral evidence, interviewed and prepared plaintiff and her witnesses, and sought all of plaintiffs relevant documents. The flaws, if any, in preparation were solely due to plaintiffs uncooperative delays in producing witnesses and documents.

Defendant has provided substantial material evidence of preparation for arbitration. Plaintiff has provided no evidence of defendant’s failure to adequately prepare. Summary judgment is granted to defendant on the issue of arbitration preparation. *See Lettis,*39 F.Supp.2d at 202 (bald assertions uncorroborated by any evidence cannot overcome summary judgment).

(iii) *Failure to Communicate with Plaintiff*

The frivolity of this claim is demonstrated by the total absence of a single alleged failure to communicate by defendant. As demonstrated by the facts outlined above, in the discussion of the duty to investigate, defendant made numerous unanswered telephone calls to plaintiff, sent letters to plaintiff and to her attorney, met with plaintiff and talked with plaintiff. That defendant did not withdraw the grievance based on plaintiffs flagrant lack of communication and cooperation is a testament to the professionalism and dedication of the union.

Defendant has demonstrated by undisputed material facts that it has more than met its communication duties in fairly representing plaintiff. Whatever plaintiffs counsel had in mind in alleging a “failure to communicate”, he has certainly kept it hidden. Nothing in the record remotely substantiates a claim that defendant acted in bad faith or arbitrarily when it attempted to communicate with plaintiff. “The district court is free to disregard arguments that are not adequately developed.” *Higgins v. New Balance Athletic Shoe, Inc.,*194 F.3d 252, 260 (1st Cir.1999). Summary judgment for defendant is also granted on the alleged breach of defendant’s duty to communicate.

(iv) *Failure to Pursue the Grievance and to Settle over Plaintiff’s Objection*

Plaintiffs final claim that defendant acted arbitrarily and in bad faith in representing her against Centerplate focuses on defendant’s decision to settle her claim rather than continue with the arbitration. In particular, plaintiff asserts that witnesses at the arbitration hearing supported her position about what had happened on January 6, 2007, and that the union representative at the hearing told her counsel that the hearing was going well. *See*Pl.’s Opp. Mem. at 5. Because plaintiff perceived the arbitration was proceeding favorably, she did not understand why defendant contacted Rockingham Park about her returning to work there, or why defendant settled her grievance before the issue of her reinstatement was arbitrated. *See id.*at 5-6. She now contends defendant’s decisions both to reach out to Rockingham Park about the reinstatement issue and to settle her grievance after learning Rockingham’s position demonstrate its bad faith and arbitrary conduct in breach of its duty to fairly represent her.

A union acts arbitrarily only if, “at the time of [its] actions, the union’s behavior is so far outside a wide range of reasonableness as to be irrational.” *Miller v. U.S. Postal Serv.,*985 F.2d 9, 11-12 (1st Cir.1993) (citing *Air Line Pilots Ass’n*
      *322
      *v. O’Neill,*499 U.S. 65, 78, 111 S.Ct. 1127, 113 L.Ed.2d 51 (1991)). A reviewing court must examine the competence of the union’s representation objectively, but also must recognize the union’s need for substantial deference and wide latitude in determining how to represent its members. *See Emmanuel,*426 F.3d at420 (citing authority). By contrast to the objective standard on which arbitrariness is evaluated, the questions of whether a union acted in bad faith or discriminatorily are reviewed based on a subjective standard. *See Crider v. Spectrulite Consortium, Inc.,*130 F.3d 1238, 1243 (7th Cir.1997).

> Although whether the Union’s conduct was discriminatory and whether it was in bad faith must be analyzed separately, the analyses are related. Whereas the arbitrariness analysis looks to the objective adequacy of the Union’s conduct, the discrimination and bad faith analyses look to the subjective motivation of the Union officials.

*Id.*(citing *Trnka v. Local Union No. 688, UAW,*30 F.3d 60, 63 (7th Cir.1994)).

Plaintiffs Objection does not clearly delineate the facts and arguments related to alleged “arbitrariness” from those of alleged “bad faith.” However, it appears that plaintiff relies on the following facts to establish arbitrariness.

> • Union counsel told plaintiff after the first day of arbitration that it was “going well.” Document no. 12-23, ¶ 12.

> • Union counsel told plaintiffs attorney that plaintiff had a “good shot” at reinstatement. Document no. 12-11.5

> • Plaintiff had more favorable witnesses to present at day two of the arbitration. Document no. 12-23, ¶ 12.

> • Despite this promising start, defendant negotiated a settlement over plaintiffs objection. Document no. 12-17.

> • Defendant agreed to a provision releasing Rockingham Ventures without plaintiffs consent. Document no. 12-11.

> • Defendant did not give plaintiffs attorney specific case citation to support the position that Rockingham Ventures, owner of the track, could bar plaintiff from the track even if she were reinstated to employment with Centerplate. Document nos. 14, 17.

PL’s Opp. Mem. (document no. 12) at 5-7.

To support her claim of bad faith, plaintiff relies on the following allegation:

> • “Prior to the arbitration, the defendant expressed hostility to the plaintiff for engaging a private attorney to assist her. (Document no. 12-6).” Document no. 12 at 5, 7.

> • Defendant unilaterally agreed to a settlement. Document no. 12 at 7.

> • Defendant did not provide legal authorities to plaintiffs counsel on Rockingham’s authority to bar her or why Rockingham should be released. Document no. 12 at 6.

> • The settlement was without consent. Document no. 12 at 7.

Nothing in these allegations intimates, let alone demonstrates, some irrationality or ill-motive on defendant’s part to support plaintiffs claims of arbitrariness and bad faith. The paucity of evidence, case support and convincing argument by plaintiff is starkly revealed in the face of the facts and arguments of defendant. Unions are allowed “great latitude in *323determining the merits of an employee’s grievance and the level of effort it will expend to pursue it.” *Miller,*985 F.2d at 12. The undisputed facts of this case establish that defendant’s representation was thorough, professional, thoughtful and free from arbitrariness and bad faith.

Plaintiff had a disciplinary history of use of obscene gestures, verbal abuse and altercations with managers in front of patrons. *See*Document nos. 11-3, ¶ 12; 11-66 to 11-76; 11-81. She had previously been banned from Rockingham’s property. *See*Document no. 11-3. She also previously had been given a written termination warning. *See*Document no. 11-57. The incident precipitating the termination involved an admitted altercation with a manager in front of patrons. *See*Document no. 11-4, ¶ 8. She disputed using foul language, *see id.,*but some witnesses said she both used the “F” word and made an obscene gesture. *See*Document no. 11-26. While a less dedicated union might well have avoided this uphill battle, defendant proceeded with a grievance seeking reinstatement.

The union filed a grievance on plaintiffs behalf and pursued it to arbitration. Plaintiff claims that defendant’s letter of August 24, 2007, *see*Document no. 12-6, demonstrates hostility because the union declined to deal with her attorney, not her. The letter, however, is not hostile but simply states a position totally consistent with the law of labor relations, which gives the union broad discretion in fairly representing its members. Neither plaintiff nor her attorney had any right to “run the show.” “An important part of a union’s broad discretion in handling an employee’s grievance is the right to limit the role of a grievant’s private attorney.... A union has the right to be the sole representative of its members, and it can refuse to include private counsel in its handling of a grievance if it so chooses.” *Shufford v. Truck Drivers, Helpers, Taxicab Drivers,*954 F.Supp. 1080, 1091-92 (D.Md.1996) (citing *Garcia v. Zenith Elec. Corp.,*58 F.3d 1171, 1179 (7th Cir.1995) (citing additional cases)).

The record here demonstrates that defendant reasonably and rationally exercised its discretion in dealing with plaintiff and her private counsel. Certainly having its telephone calls ignored when trying to set up a meeting justifies making it clear to plaintiff that the union gets to run the show under the law. In addition, defendant did deal with plaintiffs attorney. It sought documents and information from him, kept him advised, discussed the settlement with him and sought input from him about it, and tried to accommodate his concerns. Plaintiffs hostility argument on this basis is frivolous.

As I found *supra,*defendant thoroughly investigated plaintiffs grievance and prepared for the arbitration proceedings. The evidence shows that defendant appropriately handled the arbitration proceedings and reasonably determined it was best to settle plaintiffs claims rather than continue to arbitrate them. The following facts substantiate this conclusion.

Prior to that arbitration, on September 20th, plaintiff told defendant’s attorney that she had reason to believe that Rockingham Ventures would not let her return to the property. *See*Document 11-3, ¶ 34. After the first day of arbitration on October 17, defendant’s attorney discussed with Centerplate’s attorney the company’s interest in settling the grievance. *See*Document no. 11-4, ¶ 42. After some initial hostility, plaintiff agreed to consider proposing a settlement demand which would waive her right to reinstatement, promised to discuss it with her attorney, and agreed to send documents necessary to compute lost wages. *See*Document no. 11-4, ¶ 44. *324On November 19, Centerplate’s lawyer advised that Rockingham Ventures had barred plaintiff from the track, so she could not return even if she were awarded reinstatement. *See*Document no. 11-4, ¶ 45. The union representative confirmed this on November 21st by a direct telephone conversation with Edward Callahan, president and general manager of Rockingham Park. *See*Document no. 11-3, ¶ 40.

Defendant had good reason to conclude that any reinstatement award under these circumstances would not get plaintiffs job back. *See*Document no. 11-3, ¶ 41. The arbitrator had no authority to order Rockingham to do anything. *See*Document no 11-4, ¶ 46. Arbitration case law provides ample support for the conclusion that in these circumstances, where reinstatement is not an option, an award of back-pay is the proper remedy. *See*Def.’s Reply Mem. (document no. 14) at 7 (citing *Burns Int’l Security Serv.,*98 LA 226 (Cox, Arb. 1991) (client’s refusal to grant security clearance to guard made reinstatement to client’s facility impossible); *First Student Inc.,*121 LA 575 (McCurdy, Arb.2005) (no remedy available for bus driver who was banned from route by school district); *Southern Ocean Transport,*124 LA 464 (Wolfson.Arb.2007) (no remedy for truck driver improperly banned from client’s property); *Wackenhut Corp.,*121 LA 1623 (Landau, Arb.2006) (appropriate remedy for wrongful discharge of employees who are banned from property is back-pay))6.

Defendant tried to report the information on a ban and to discuss the benefits of settlement and risks of going forward, but plaintiff got loud and verbally abusive. *See*Document no. 11-4, ¶ 47-48. Defendant advised her by letter that it would deal with her attorney on settlement issues. *Id.,*¶ 48. Despite repeated requests for interim wage information, defendant was forced to estimate the interim wage discount and lost earnings because of plaintiffs failure to provide the information. *See*Document no. 11-4, ¶ 49-51. Its estimate is remarkably accurate, as a subtraction of plaintiffs 2007 income of $10,224, based on interim earnings and unemployment compensation (document no. 11-91), from her 2006 earnings of $19,437 (document no. 11-90) reflects a net loss of $9,213, and the union estimated a loss of $11,000 (document no. 11-4, ¶ 51). After much back and forth, the union and company arrived at a settlement amount of $10,000, tax and employment security advantageously allocated at one-third back wages and two-thirds non-wage.

The settlement was rejected by plaintiff on December 17, 2007. *See*Document no. 11^4, ¶ 58. On January 24, 2008, the union sent plaintiffs counsel a thorough review, analysis and rationale for its conclusion that the settlement was in the best interest of plaintiff. *See*Document no. 12-12. Whether or not plaintiff or her attorney agree with the analysis or conclusion is beside the point. The letter clearly shows a sound and fair analysis and it belies any suggestion that the union acted arbitrarily or in bad faith. In fact, the union achieved a settlement in excess of the amount plaintiff could have obtained in any award for back pay.

Plaintiff makes much of Centerplate’s requirement that Rockingham be released from any and all claims against it she might assert. However, the absence of any hint by plaintiffs counsel that she had any viable cause of action against Rocking-ham demonstrates that she was not giving *325up anything but the opportunity for a frivolous suit.

In summary, Rockingham’s position cut the legs from under any worthwhile reinstatement order in arbitration. Defendant negotiated a very favorable cash settlement, particularly given the facts of the discharge and plaintiffs failure to provide repeatedly requested wage information. Defendant never acted in a hostile manner despite repeated provocation by plaintiff. Defendant’s settlement rationale was well supported and considered.

Finally, a union does not need to obtain plaintiffs consent before settling a grievance. *See Sanderson v. Ford Motor Co.,*483 F.2d 102, 114 (5th Cir.1973); *Caputo v. National Ass’n of Letter Carriers,*730 F.Supp. 1221, 1230 (E.D.N.Y.1990); *Lettis v. U.S. Postal Service,*39 F.Supp.2d 181, 197 (E.D.N.Y.1998). There is no genuine issue of material fact as to whether the union’s actions were “so far outside a wide range of reasonableness as to be irrational.” *Air Line Pilots Ass’n Int'l,*499 U.S. at 67, 111 S.Ct. 1127. Defendant is entitled to summary judgment that it did not breach any duty when it decided to settle plaintiffs claims rather than continue with arbitration. Defendant very ably fulfilled its duty to fairly represent plaintiff in her grievance proceedings.

*Conclusion*

Defendant’s motion for summary judgment (document no. 11) is granted. The clerk is ordered to enter judgment for the defendant and close the case.

SO ORDERED.

. More detailed facts are discussed in the analysis section as they pertain to the various issues before the court. Only a brief summary of the incidents out of which this action arose is set forth here, based on defendant’s statement of material facts. See Def.’s Mem. in Supp. of Mot. for Summ. J. (document no. 11-2) (“Def.’s Mem.”) at 1-13.

. Both parties address the necessity for an allegation that plaintiff's employer violated the collective bargaining agreement but that is not the thrust of the Count I claim. Count I attempts to assert a claim against the defendant union based on its alleged violation of the Collective Bargaining Agreement.

. "The duty [of fair representation] requires a union ‘to serve the interests of all members without hostility or discrimination toward any, to exercise its discretion with complete good faith and honesty, and to avoid arbitrary conduct.’ ” *Teamsters v. Terry,*494 U.S. 558, 563, 110 S.Ct. 1339, 108 L.Ed.2d 519 (1990) (quoting *Vaca,*386 U.S. at 177, 87 S.Ct. 903).

. Defendant first argues it is entitled to judgment as a matter of law because plaintiff did not allege in her complaint that Centerplate violated the Collective Bargaining Agreement when it discharged her. Construing the record in the light most favorable to plaintiff, as I must do on defendant's motion for summary judgment, plaintiff's reference to her grievance brought against Centerplate can reasonably be understood to assert a claim that her discharge was in breach of the agreement. *See*Am. Compl. ¶ 8. I decline, therefore, to grant summary judgment on this basis.

. While many of plaintiffs documents have not been authenticated and, therefore, justifiably could be disregarded, I have considered them as though they were authenticated since they do not alter the disposition of the pending motion.

. Copies of these decisions were appended to Def.'s Reply and may be found online at The Bureau of National Affairs, Inc., Labor and Employment Law Library, Labor Arbitration Decisions, www.bna.com/corp/index.