### Bureau of Labor Statistics U.S. Bureau of Labor Statistics

Lodging Managers Summary
                        
            
                                                        
                                                                
                        
            
            
            
                            
                                                
                                                
                                                
                                                
            						
							
				                                                
                                            




            			lodging managers imageLodging managers greet and register guests.							
						Quick Facts:     Lodging Managers2023     Median Pay
            						$65,360     per year
										$31.42     per hourTypical Entry-Level Education
                                    High school diploma or equivalentWork Experience in a Related Occupation
                                    Less than 5 yearsOn-the-job Training
                                    NoneNumber of Jobs, 2022
                                    50,800Job Outlook, 2022-32
                                    7% (Faster than average)Employment Change, 2022-32
                                    3,400What Lodging Managers Do
                                                
                        
                        
Lodging managers ensure that guests have a pleasant experience at an accommodations facility. They also plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.
            
                        Work Environment
                        
Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.
            
                                                How to Become a Lodging Manager
                                                
                        
To enter the occupation, lodging managers typically take one of three paths: a high school diploma combined with several years of experience working in a lodging facility, a bachelor’s degree in hospitality or hotel management, or an associate’s degree or certificate in hotel management.
            
                        Pay
                        												                            																				    														The median annual wage for lodging managers was $65,360 in May 2023.									                                					
						
            
                        Job Outlook
                        						
												Employment							of lodging managers is projected to grow							 7 percent from 2022 to 2032, faster than the average for all occupations.
						About 5,400 openings for lodging managers are projected each year, on average, over the decade.
            			
            			 Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
						State & Area Data
                       Explore resources for employment and wages by state and area for lodging managers.
            
            
						
                        Similar Occupations
                        
                                                    Compare the job duties, education, job growth, and pay of lodging managers with similar occupations.
            
            
                        More Information, Including Links to O*NET
                        
                                               
                        Learn more about lodging managers by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.
 What Lodging Managers Do 
            

			Lodging managersLodging managers ensure that company standards for guest services are met.			
Lodging managers ensure that guests have a pleasant experience at a hotel, motel, or other type of facility with accommodations. Lodging managers also plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.
Duties
Lodging managers typically do the following:
Inspect guest rooms, public areas, and grounds for cleanliness and appearance
Ensure that company standards for guest services, décor, and housekeeping are met
Answer questions from guests about the lodging facility's policies and services
Interview, hire, train, and sometimes fire staff members
Monitor staff performance to ensure that guests are happy and that the facility is well run
Coordinate the facility's front-desk activities and resolve problems
Set budgets, approve expenditures, and allocate funds to various departments
Keep track of how much money the facility is makingA comfortable room and a helpful staff can make being away from home an enjoyable experience for guests. Lodging managers, who occasionally greet and register guests, try to make sure that guests have a good experience.
Lodging establishments vary in size, from bed and breakfasts with just a few rooms to resorts with thousands of rooms. Facilities are sometimes identified according to the level of amenities they offer, such as limited service or full service. The larger the number of amenities a facility provides—for example, a swimming pool, a casino, and a restaurant—the greater the range of duties for lodging managers who oversee them.
The following are examples of types of lodging managers:
***Convention service managers*** coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that facility operations meet a group’s expectations.
***Front-desk managers***coordinate reservations and room assignments and train and direct the facility’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-desk managers are also responsible for adjusting bills.
***General managers*** oversee all lodging operations at a facility. At large establishments with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include human resources, marketing and sales, recreational facilities, and others. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.
***Revenue managers*** direct a property’s finances. Their responsibilities include monitoring room sales and reservations, overseeing accounting and cash-flow matters, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.
 Work Environment
			Lodging managersThe majority of lodging managers work in traditional hotels and motels.			

	    
				
	
	
	
	
	
	
	    					 Lodging managers held about 50,800 jobs in 2022. The largest employers of lodging managers were as follows:
        Traveler accommodation
                69%Self-employed workers
                17RV (recreational vehicle) parks and recreational camps
                4The pressures of coordinating a wide range of activities, turning a profit for investors, and dealing with dissatisfied guests may be stressful.
Work Schedules
Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.
 How to Become a Lodging Manager

			Lodging managersFull-service facilities may prefer to hire candidates who have a degree in hospitality or hotel management.			
To enter the occupation, lodging managers typically take one of three paths: a high school diploma combined with several years of experience working in a lodging facility, a bachelor’s degree in hospitality or hotel management, or an associate’s degree or certificate in hotel management.
Education
Lodging managers typically need at least a high school diploma to enter the occupation. High school students interested in becoming a lodging manger may benefit from taking classes in hospitality management, which may be offered at some high schools.
Full-service facilities may prefer to hire candidates who have a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, housekeeping, food service management, and hotel maintenance, as well as in business subjects such as accounting, marketing, and sales. Systems training is also an integral part of many degree programs, because lodging facilities use hospitality-specific software in reservations, billing, and housekeeping management. Employers may seek candidates whose degree is from an accredited hospitality management program.
At limited-service facilities, candidates with an associate’s degree or a certificate in hotel, restaurant, or hospitality management may qualify for lodging manager positions. Technical institutes and vocational or trade schools also may offer courses that are recognized by the hospitality industry.
Work Experience in a Related Occupation
To enter the occupation, lodging managers with a high school diploma or its equivalent typically need experience working in guest services, at the front desk, or in related positions. Candidates with a degree often have experience too, which they gain through internships or by working as a management trainee.
Licenses, Certifications, and Registrations
Professional certification may be beneficial. For example, the American Hotel & Lodging Educational Institute (AHLEI) offers the Certified Hospitality and Tourism Management Program (CHTMP) for high school students, which requires passing exams and completing industry work experience. College students and working professionals can obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.
Advancement
Lodging facility employees who show leadership potential and have several years of experience may qualify for assistant manager positions.
Large facilities, including well-established chains, may offer better advancement opportunities than small, independently owned ones. For example, opportunities may include advancing from assistant manager to manager or from managing one facility to managing several in a region.
Important Qualities
***Business skills*.** Lodging managers need to operate a facility that is profitable. To do so, they must be able to address budget matters and coordinate and supervise workers.
***Customer-service skills*.** Lodging managers must have excellent customer-service skills. Satisfying guests is critical to a facility’s success and helps to ensure their loyalty.
***Interpersonal skills*.** Lodging managers interact regularly with many different people. They must be effective communicators and be able to have positive interactions with guests and staff, even in stressful situations.
***Leadership skills*.** Lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints.
***Listening skills*.** Lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff.
***Organizational skills*.** Lodging managers need to keep track of many different schedules, budgets, and people at once.
***Problem-solving skills*.**Lodging managers must be able to resolve personnel issues and guest complaints.
 Pay

			



	
 
                                                     
            
    
                Lodging ManagersMedian annual wages, May 2023Other management occupations$102,510  Lodging managers$65,360  Total, all occupations$48,060Note: All Occupations includes all occupations in the U.S. Economy.Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics
 

	
	



		
	
	
	
The median annual wage for lodging managers was $65,360 in May 2023. 


The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $39,270, and the highest 10 percent earned more than $127,090.





		
	    					 In May 2023, the median annual wages for lodging managers in the top industries in which they worked were as follows:	
        Traveler accommodation
                $64,730RV (recreational vehicle) parks and recreational camps
                59,640Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.
 Job Outlook

   
        
    
          
        
    
                Lodging ManagersPercent change in employment, projected 2022-32Lodging managers7%  Other management occupations5%  Total, all occupations3%Note: All Occupations includes all occupations in the U.S. Economy.Source: U.S. Bureau of Labor Statistics, Employment Projections program
            
            
			 
	
	
	

			Employment				of lodging managers is projected to grow				 7 percent from 2022 to 2032, faster than the average for all occupations.
			
			About 5,400 openings for lodging managers are projected each year, on average, over the decade.
			
			 Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
			Employment
	
			
Overall travel spending patterns will translate to strong demand for lodging managers in hotels and other lodging establishments. However, the growth of short-term rentals has offered competition for traditional hotels, which may limit demand for these workers.
			

                        Employment projections data for     lodging managers, 2022-32
                Occupational Title
                        SOC Code
                        Employment, 2022
                        Projected Employment, 2032
                        Change, 2022-32
                        Employment by IndustryPercent
                        NumericSOURCE: U.S. Bureau of Labor Statistics, Employment Projections program**Lodging managers**
			11-9081
			50,800
			54,200
			7
			3,400
			Get data
 State & Area Data **Occupational Employment and Wage Statistics (OEWS)** The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area. Lodging managers **Projections Central** Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved. **CareerOneStop** CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.
 Similar Occupations This table shows a list of occupations with job duties that are similar to those of lodging managers. Occupation
                Job Duties
                ENTRY-LEVEL EDUCATION
                2023     MEDIAN PAY**Food Service Managers**
            Food service managers are responsible for the daily operation of restaurants or other establishments that prepare and serve food and beverages.
            High school diploma or equivalent
            $63,060**Gambling Services Workers**
            Gambling services workers serve customers in gambling establishments, such as casinos or racetracks.
            High school diploma or equivalent
            $34,380**Human Resources Managers**
            Human resources managers plan, coordinate, and direct the administrative functions of an organization.
            Bachelor's degree
            $136,350**Property, Real Estate, and Community Association Managers**
            Property, real estate, and community association managers oversee many aspects of residential, commercial, or industrial properties.
            High school diploma or equivalent
            $62,850**Sales Managers**
            Sales managers direct organizations' sales teams.
            Bachelor's degree
            $135,160
 Contacts for More Information
								
For information about lodging workers' professional development, training programs, and more, visit
American Hotel & Lodging Educational Institute (AHLEI)
Association of Lodging Professionals (ALP)
For information about schools and educational programs in hotel and restaurant management, visit
Accreditation Commission for Programs in Hospitality Administration (ACPHA)
International Council on Hotel, Restaurant, and Institutional Education (CHRIE)


                                                
                                                        
                                                                                                    O*NET
                                        Lodging Managers
 Suggested citation: Bureau of Labor Statistics, U.S.  Department of Labor, Occupational Outlook Handbook, Lodging Managers, 
        	 at https://www.bls.gov/ooh/management/lodging-managers.htm (visited *May 21, 2024*).
 **Last Modified Date:**
                        Wednesday, April 17, 2024


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