EX-10.1






PERSONAL AND CONFIDENTIAL 



February 12, 2009



Mr. Chris Crowley


9 Amber Hill Drive


Pittsford, NY 14534



Dear Chris:



I am pleased to present this offer of employment to join APAC Customer Services, Inc.
(“APAC”, or “the Company”) as Senior Vice President, Sales, reporting to me. The following terms
will apply:




	 	1.	 	Your start date will be determined.






	 	2.	 	Your starting base salary will be Two Hundred Thirty Thousand Dollars ($230,000.00) on
an annualized basis, payable bi-weekly. (This “base salary” is stated for convenience only
and is not intended as an annual contract of employment.) Your base salary will be reviewed
each year at the time when increases for executives of APAC are considered. At the present
time that occurs on or about April 1 of each year.






	 	3.	 	You will receive a sign-on bonus in the net amount of Twenty-Five Thousand Dollars
($25,000.00), on the first regularly scheduled pay date following the 30th day
of employment. In the event you voluntarily resign your employment within one year of the
date employment begins, you will repay the sign on bonus in its entirety.






	 	4.	 	In the event that you are required to defend yourself from specific court action
brought by Sutherland after your offer date, APAC will assist with court costs and
reasonable attorney’s fees for such action in an aggregate amount not to exceed $10,000
provided, that, such court action relates to your Sutherland Employee
Non-Disclosure Agreement and your employment with APAC.






	 	5.	 	You will be eligible to participate in and earn bonus compensation under the Company’s
Sales Incentive Plan (the “Incentive Plan”), as may be in effect from time to time, in
accordance with the Company’s compensation practices, subject to satisfaction of
performance criteria established under the terms of the Incentive Plan.






	 	6.	 	You will be entitled to paid vacation of four (4) weeks and will also be entitled to
participate in all employee benefit plans and programs extended to employees at the
executive level.






	 	7.	 	Subject to the approval of the Compensation Committee, you will be granted options to
purchase Two Hundred Thousand (200,000) shares of APAC stock at an exercise price equal to
the official closing price of APAC’s common stock on that date. The option grant date will
be the latter of (a) your first day of employment or (b) the date on which the Compensation
Committee approves the grant. These options will vest at the rate of 20% per year during
the first five years of your employment.






	 	8.	 	Upon joining the company, you will receive an Employment Security Agreement, which
outlines additional cash compensation protection in the event of “Change in Control” of the
Company (draft copy enclosed).






	 	9.	 	As a condition of employment, you will sign an “Agreement Protecting Company
Interests”, a copy of which is enclosed.






	 	10.	 	Except for (1.) your termination of employment in connection with a “change in control”
as defined in the Employment Security Agreement referenced above, or (2.) your termination
of employment by APAC “for cause” (Defined as “(i) gross misconduct or gross negligence in
the performance of your employment duties; (ii) willful disobedience by you of the lawful
directions received from the Company or from the person to whom you directly report or of
established policies of the Company; or (iii) commission by you of a crime involving fraud
or moral turpitude that can reasonably be expected to have an adverse effect on the
business, reputation or financial situation of the Company”), and provided you sign a
then-current Waiver & Release Agreement, APAC will pay you severance equal to one-half
(1/2) of the monthly amount of your then-current Base Salary during each of the following
twelve (12) months following such termination. Severance payments will be made in
accordance with either this agreement or the prevailing change of control agreement,
whichever is more advantageous to you; but in no event will severance payments be made
under both agreements. Such payments will be made on APAC’s customary payroll dates in
installment equal to one-half (1/2) of your regular biweekly salary, less all applicable
withholding taxes.






Notwithstanding the foregoing, if you are deemed at the time of your separation from
service to be a “specified employee” for purposes of Section 409A(a)(2)(B)(i) of the
Internal Revenue Code (the “Code”), to the extent delayed commencement of any portion of
the severance payments to which you are entitled under this agreement is required in
order to avoid a prohibited distribution under Section 409A(a)(2)(B)(i) of the Code,
such portion of your severance payments will not be provided to you prior to the earlier
of (1) expiration of the six-month period measured from the date of your “separation
from service” with the Company (as such term is defined in Treasury Regulations issued
under Section 409A of the Code) or (2) your death.  Upon expiration of the applicable
Code Section 409A(a)(2)(B)(i) deferral period, all payments deferred pursuant to this
paragraph shall be paid in a lump sum to you, and any remaining payments due shall be
paid as otherwise provided herein.




	 	11.	 	You have submitted a completed Application of Employment, we have received satisfactory
references, and our background investigation is now complete. There are no contingencies
to this offer on any of these items.






	 	12.	 	You hereby represent and warrant that you are not subject to any covenants, agreements
of restrictions, including, without limitation, any covenants, agreements or restrictions
arising out of your prior employment or independent contractor relationships, which would
be breached or violated by your acceptance of this offer of employment or by your
performance of your duties. You acknowledge that it is APAC’s express policy to abstain
from the use or disclosure of the trade secrets and proprietary information of third
parties, and you hereby expressly covenant that you will not use or disclose trade secrets
or proprietary information of third parties while working at APAC. You have communicated to
APAC the Employee Non-Disclosure Agreement from your prior employer, Sutherland Global
Services, and the Court’s January 7, 2009, decision in reference to your prospective
employment at APAC.





Chris, we are excited about your joining APAC. If you have any questions please don’t hesitate to
contact me.



Sincerely,



APAC CUSTOMER SERVICES, INC.



/s/Michael P. Marrow

President and Chief Executive Officer




MPM/MVH/kbo




ACCEPTED BY:




/s/Chris Crowley




	 	 	February 26, 2009






Date