[Federal Register Volume 74, Number 141 (Friday, July 24, 2009)]
[Notices]
[Page 36828]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-17661]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-New (HEC)]


Proposed Information Collection (Health Eligibility Center (HEC) 
Correspondence Satisfaction Letter and Customer Modality Survey): 
Comment Request

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Health Administration (VHA), Department of 
Veterans Affairs (VA), is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed new 
collection, and allow 60 days for public comment in response to the 
notice. This notice solicits comments on the information needed to 
evaluate and improve patient satisfaction program.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before September 22, 2009.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to Mary Stout, Veterans Health 
Administration (193E1), Department of Veterans Affairs, 810 Vermont 
Avenue, NW., Washington, DC 20420 or e-mail: <a href="/cdn-cgi/l/email-protection#442925363d6a37302b31300432256a232b32"><span class="__cf_email__" data-cfemail="fc919d8e85d28f88938988bc8a9dd29b938a">[email protected]</span></a>. Please 
refer to ``OMB Control No. 2900-New (HEC)'' in any correspondence. 
During the comment period, comments may be viewed online through the 
Federal Docket Management System (FDMS) at http://www.Regulations.gov.

FOR FURTHER INFORMATION CONTACT: Mary Stout (202) 461-5867 or FAX (202) 
273-9381.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Titles:
    a. Health Eligibility Center (HEC) Correspondence Satisfaction 
Letter, FL 10-491.
    b. Customer Modality Satisfaction Survey, VA Form 10-0151.
    OMB Control Number: 2900-New (HEC).
    Type of Review: New collection.
    Abstract: The HEC goal is to respond to Veterans correspondence, 
addressing their concerns in a concise and understandable manner. The 
correspondence letter will allow Veterans an opportunity to provide 
anonymous feedback on how well the HEC addressed their concerns. HEC 
will use Veterans feedback to improve the correspondence process. The 
Customer Modality Survey will be used to focus on how VA employees 
assess the needs of Veterans and outline internal processes to improve 
services prior to Veterans receiving care such as pre-registration 
support and claim processing.
    Affected Public: Individuals or households.
    Estimated Annual Burden:
    a. VA FL 10-0151--11,551 hours.
    b. VA Form 10-491--83,677 hours.
    Estimated Average Burden Per Respondent:
    a. VA FL 10-0151--4.2 minutes.
    b. VA Form 10-491--23 minutes.
    Frequency of Response:
    a. VA FL 10-0151--1.53.
    b. VA Form 10-491--1.9.
    Estimated Number of Respondents:
    a. VA FL 10-0151--107,851.
    b. VA Form 10-491--114,889.
    Total Annual Responses:
    a. VA FL 10-0151--165,012.
    b. VA Form 10-491--218,289.

    Dated: July 21, 2009.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. E9-17661 Filed 7-23-09; 8:45 am]
BILLING CODE 8320-01-P


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