[Federal Register Volume 74, Number 141 (Friday, July 24, 2009)]
[Notices]
[Page 36674]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-17644]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2009-OS-0109]


Proposed Collection; Comment Request

AGENCY: DoD, Washington Headquarters Services (WHS), Planning and 
Evaluation Directorate, Quality Management Division.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the DoD Washington Headquarters Services, Planning and 
Evaluation Directorate, Quality Management Division announces the 
proposed extension of a public information collection and seeks public 
comment on the provisions thereof. Comments are invited on: (a) Whether 
the proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by 
September 22, 2009.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    <bullet> Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    <bullet> Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the DoD WHS Planning 
and Evaluation Directorate, Quality Management Division, ATTN: Ms. 
Debra Jahn, 1777 North Kent Street, RPN, Suite 14038, Arlington, VA 
22209-2133, or call the DoD WHS Planning and Evaluation Directorate, 
Quality Management Division at (703) 588-8150.
    Title and OMB Number: Interactive Customer Evaluation (ICE) System; 
OMB Control Number 0704-0420.
    Needs and Uses: The Interactive Customer Evaluation System 
automates and minimizes the use of the current manual paper comment 
cards and other customer satisfaction collection medium, which exist at 
various customer service locations throughout the Department of 
Defense. Members of the public have the opportunity to give automated 
feedback to the service provider on the quality of their experience and 
their satisfaction level. This is a management tool for improving 
customer services.
    Affected Public: Individuals or Households; Business or Other-for-
Profit.
    Annual Burden Hours: 40,627.
    Number of Respondents: 812,540.
    Responses per Respondent: 1.
    Average Burden per Response: 3 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    Members of the public who respond on the Interactive Customer 
Evaluation system are authorized customers and have been provided a 
service through Do customer service organizations. They have the 
opportunity to give automated feedback to the service provider on the 
quality of their experience and their satisfaction level. They also 
have the opportunity to provide any comments that might be beneficial 
in improving the process and in turn the service to the customer. This 
is a management tool for improving customer services.

    Dated: June 17, 2009.
Patricia L. Toppings,
OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. E9-17644 Filed 7-23-09; 8:45 am]
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