EX-10.4



 Exhibit 10.4 
 H&R BLOCK SEVERANCE PLAN 
 (Amended and Restated January 1, 2013)

 1. Purpose. The H&R Block Severance Plan is a welfare benefit plan established by H&R Block Management, LLC, an indirect
subsidiary of H&R Block, Inc., for the benefit of certain subsidiaries of H&R Block, Inc. in order to provide severance pay to certain employees to compensate for the involuntary loss of employment and a period of readjustment under the
conditions set forth herein. This document constitutes both the plan document and the summary plan description required by the Employee Retirement Income Security Act of 1974. 

 

	2.	Definitions. 

 (a)
“Average Commission Amount” means an average of the Participant’s prior three calendar year commission earnings (calculated each year beginning January 1). For Participants with less than three years of commission history,
“Average Commission Amount” means the average of total commissions earned. 
 (b) “Cause” means one or more
of the following grounds of an Employee’s termination of employment with a Participating Employer: 
 (i) misconduct that
interferes with or prejudices the proper conduct of the Company, the Employee’s Participating Employer, or any other affiliate of the Company, or which may reasonably result in harm to the reputation of the Company, the Employee’s
Participating Employer, or any other affiliate of the Company; 
 (ii) commission of an act of dishonesty or breach of trust
resulting or intending to result in material personal gain or enrichment of the Employee at the expense of the Company, the Employee’s Participating Employer, or any other affiliate of the Company; 

(iii) commission of an act materially and demonstrably detrimental to the good will of the Company, the Employee’s Participating
Employer, or any other affiliate of the Company, which act constitutes gross negligence or willful misconduct by the Employee in the performance of the Employee’s material duties; 

(iv) material violations of the policies or procedures of the Employee’s Participating Employer, including, but not limited to, the
H&R Block Code of Business Ethics & Conduct, except those policies or procedures with respect to which an exception has been granted under authority exercised or delegated by the Participating Employer; 

(v) disobedience, insubordination or failure to discharge employment duties; 

(vi) conviction of, or entrance of a plea of guilty or no contest, to a misdemeanor (involving an act of moral turpitude) or a felony;


  
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 (vii) inability of the Employee, the Company, the Employee’s Participating Employer,
and/or any other affiliate of the Company to participate, in whole or in part, in any activity subject to governmental regulation as the result of any action or inaction on the part of the Employee; 

(viii) the Employee’s death or total and permanent disability. The term “total and permanent disability” will have the
meaning ascribed thereto under any long-term disability plan maintained by the Employee’s Participating Employer; 
 (ix)
any grounds described as a discharge or other similar term on the Participating Employer’s separation review form or other similar document stating the reason for the Employee’s termination of employment, including poor performance; or

 (x) any other grounds of termination of employment that the Participating Employer deems for cause. 

Notwithstanding the definition of Cause above, if an Employee’s employment with a Participating Employer is subject to an employment
agreement that contains a definition of “cause” for purposes of termination of employment, such definition of “cause” in such employment agreement shall replace the definition of Cause herein for the purpose of determining
whether the Employee has incurred a Qualifying Termination, but only with respect to such Employee. 
 (c) “COBRA
Subsidy” means an amount equal to the Participant’s monthly post-employment premium for health and welfare benefits under the Consolidated Omnibus Budget Reconciliation Act of 1985 (“COBRA”) less the amount paid from time to time
by active employees for similar coverage. To be eligible for the COBRA Subsidy, the Participant must be enrolled in the Participating Employer’s health and welfare plans on the Termination Date. 

 

	 	(d)	“Code” means the Internal Revenue Code of 1986, as amended. 

  

	 	(e)	“Company” means H&R Block, Inc. 

  

	 	(f)	“Comparable Position” means a regular or seasonal position where: 

 (i) the primary work location is within 50 miles of the Employee’s primary work location prior to the Qualifying Termination, and 

(ii) the compensation rate (salary or hourly rate plus target bonus) is not more than 10% below the Employee’s compensation rate
(salary or hourly rate plus target bonus) at time of Qualifying Termination. 

  
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 (g) “Employee” means a regular full-time or part-time, active employee of a
Participating Employer whose employment with a Participating Employer is not subject to an employment contract that contains a provision that includes severance benefits. This definition expressly excludes employees of a Participating Employer
classified as seasonal, temporary and/or inactive and employees who are customarily employed by a Participating Employer less than 20 hours per week. 
 (h) “ERISA” means the Employee Retirement Income Security Act of 1974, as amended. 
 (i) “Equity Plan” means the Company’s 1993 Long-Term Executive Compensation Plan, 2003 Long-Term Executive Compensation Plan, 2013 Long-Term Incentive Plan, or any predecessor or successor
plan. 
 (j) “Hour of Service” means each hour for which an individual was entitled to compensation as a regular
full-time or part-time employee from a subsidiary of the Company. 
 (k) “Weekly Compensation” means – 

(i) with respect to a Participant paid on a salary basis, the Participant’s current annual salary divided by 52; 

(ii) with respect to a Participant paid on an hourly basis, the Participant’s current hourly rate times the number of standard hours
the Participant is scheduled to work per week as identified in the Participating Employer’s HR systems ; or 
 (iii) with
respect to a Participant who is paid, in whole or in part, on commission, the Participant’s current annual base wages or salary plus the Participant’s annual Average Commission Amount divided by 52. 

(l) “Participant” means an Employee who has incurred a Qualifying Termination and has signed a Release and Severance Agreement
that has not been revoked during any revocation period provided under the Release and Severance Agreement. 
 (m)
“Participating Employer” means a direct or indirect subsidiary of the Company (i) listed on Schedule A, attached hereto, which may change from time to time to reflect new Participating Employers or withdrawing Participating Employers,
and (ii) approved by the Plan Sponsor for participation in the Plan. 
 (n) “Plan” means the “H&R Block
Severance Plan,” as stated herein, and as may be amended from time to time. 
 (o) “Plan Administrator” and
“Plan Sponsor” means H&R Block Management, LLC. The address and telephone number of H&R Block Management, LLC is One H&R Block 

  
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 Way, Kansas City, Missouri 64105, (816) 854-3000. The Employer Identification Number
assigned to H&R Block Management, LLC by the Internal Revenue Service is 43-1632589. 
 (p) “Qualifying
Termination” means the involuntary termination of an Employee, but does not include a termination resulting from: 

(i) the elimination of the Employee’s position where the Employee was offered a Comparable Position with a subsidiary or affiliate of
the Company; 
 (ii) a sale of assets, stock sale, or other corporate acquisition or disposition where the Employee is offered a
Comparable Position with the acquiring entity; 
 (iii) the redefinition of an Employee’s position to a lower compensation
rate or grade, including reclassification of the position from regular to seasonal; 
 (iv) the termination of an Employee for
Cause as defined in Section 2(b); or 
 (v) the non-renewal of employment contracts. 

(q) “Release and Severance Agreement” means that agreement signed by and between an Employee who is eligible to participate in
the Plan and the Employee’s Participating Employer under which the Employee releases all known and potential claims against the Employee’s Participating Employer and all of such employer’s parents, subsidiaries, and affiliates and a
covenant not to sue. The Release and Severance Agreement also includes certain post-employment restrictive covenants including non-competition, non-solicitation, confidentiality, and employee non-hire/non-solicitation. 

(r) “Release Date” means, (i) with respect to a Release and Severance Agreement that includes a revocation period, the date
immediately following the expiration date of the revocation period in the Release and Severance Agreement that has been fully executed by both parties; or (ii) with respect to a Release and Severance Agreement that does not include a revocation
period, the date the Release and Severance Agreement has been fully executed by both parties. A Participant will be presented with a Release Agreement on Participant’s Termination Date and will be required to execute such agreement within the
timeframe set forth therein. 
 (s) “Severance Period” means the period of time following the Termination Date through
the number of weeks equal to the whole number of Years of Service determined under Section 2(u) multiplied by two. 
 (t)
“Termination Date” means the date the Employee severs employment with a Participating Employer. 

  
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 (u) “Year of Service” means each period of 12 consecutive months ending on the
Employee’s employment anniversary date during which the Employee had at least 1,000 Hours of Service. In determining a Participant’s Years of Service, the Participant will be credited with a partial Year of Service for his or her final
period of employment commencing on his or her most recent employment anniversary date equal to a fraction calculated in accordance with the following formula: 
 Number of days since most recent employment anniversary date 
 365

 Despite an Employee’s Years of Service calculated in accordance with the above, an Employee will be credited with no less
than the specified minimum Years of Service as outlined in Schedule “B”. Notwithstanding an Employee’s actual service, the maximum number of creditable Years of Service shall be 26 (for maximum severance benefits, excluding any
discretionary amounts under Section 4(a)(iv), of 52 weeks). 
 Notwithstanding the above, if an Employee has received credit
for Years of Service under this Plan or under any previous plan, program, or agreement for the purpose of receiving severance benefits before a Qualifying Termination, such Years of Service will be disregarded when calculating Years of Service for
such Qualifying Termination under the Plan; provided, however, that if such severance benefits were terminated prior to completion because the Employee was rehired by any subsidiary of the Company then the Employee will be re-credited with full
Years of Service for which severance benefits were not paid in full or in part because of such termination. 
  

	3.	Eligibility and Participation. 

 An Employee who incurs a Qualifying Termination and signs a Release and Severance Agreement that has not been revoked during any revocation period under the Release and Severance Agreement is eligible to
participate in the Plan. An eligible Employee will become a Participant in the Plan as of the Release Date. 
  

	4.	Severance Compensation. 


(a) Amount. Subject to Section 9, each Participant will receive from the applicable Participating Employer aggregate severance
compensation equal to: 
 (i) two times the Participant’s Weekly Compensation multiplied by the Participant’s Years of
Service; plus 
 (ii) a severance enhancement (as determined by the Participating Employer based upon the Participant’s pay
grade or band) multiplied by the Participant’s Years of Service; plus 
 (iii) an amount equal to the Participant’s
COBRA Subsidy multiplied by the lesser of Participant’s Years of Service or 12; plus 

  
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 (iv) an amount to be determined by the Participating Employer at its sole discretion, which
amount may be zero. 
 (b) Timing of Payments. The sum of any amounts determined under Section 4(a) of the Plan will
be paid in one lump sum within 30 days after the Release Date, unless otherwise agreed in writing by the Participating Employer and Participant or otherwise required by law, but in no event later than March 15 of the calendar year following the
calendar year in which the Termination Date occurs. 
  

	5.	Stock Options.  

 (a)
Accelerated Vesting. Any portion of any outstanding incentive stock options and nonqualified stock options that would have vested during the 18-month period following the Termination Date had the Participant remained an employee with the
Participating Employer during such 18-month period will vest as of the Termination Date. This Section 5(a) applies only to options (i) granted to the Participant under an Equity Plan on or before July 11, 2010; and
(ii) outstanding at the close of business on such Termination Date. The determination of whether a Participant is entitled to accelerated vesting under this Section 5(a) shall be made as of the Termination Date and shall be based solely on
any time-specific vesting schedule included in the applicable stock option grant agreement without regard to any accelerated vesting provision not related to the Plan in such grant agreement. With respect to any incentive stock options or
nonqualified stock options granted after July 11, 2010, any portion of such options not vested as of the Termination Date shall be forfeited. 
 (b) Post-Termination Exercise Period. Subject to the expiration dates and other terms of the applicable stock option grant agreements, the Participant may elect to have the right to exercise any
outstanding incentive stock options or nonqualified stock options granted on or before July 11, 2010 to the Participant under an Equity Plan that are vested as of the Termination Date (or, if later, the Release Date), whether due to the
operation of Section 5(a) above or otherwise, at any time during the Severance Period and for a period of up to 3 months after the end of the Severance Period. Any such election shall apply to all outstanding incentive stock options and
nonqualified stock options, will be irrevocable and must be made in writing and delivered to the Plan Administrator on or before the Release Date. If the Participant fails to make such an election, the Participant’s right to exercise such
options will expire 3 months after the Termination Date. Subject to the expiration dates and other terms of the applicable stock option grant agreements, the Participant’s right to exercise any outstanding incentive stock options or
nonqualified stock options granted to the Participant under an Equity Plan prior to the Termination Date and after July 11, 2010 that are vested as of the Termination Date (or, if later, the Release Date), whether due to the operation of
Section 5(a) above or otherwise, will expire 3 months after the Termination Date. 
 (c) Stock Option Agreement
Amendment. The operation of Sections 5(a) and 5(b) above are subject to the Participant’s execution of an amendment to any affected stock option grant agreements, if necessary. 

  
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 6. Restricted Shares/Restricted Share Units. Any portion of any outstanding restricted shares or
restricted share units awarded to the Participant under an Equity Plan on or before July 11, 2010 that would have vested in accordance with their terms by reason of lapse of time within six months of the Termination Date shall terminate and
such restricted shares or restricted share units shall be fully vested. With respect to any restricted shares or restricted share units granted after July 11, 2010, any portion of such restricted shares not vested as of the Termination Date
shall be forfeited. 
 7. Outplacement Services. In addition to the benefits described above, career transition counseling or
outplacement services may be provided upon the Participant’s Qualifying Termination. Such outplacement service will be provided at the Participating Employer’s sole discretion. Outplacement services are designed to assist employees in
their search for new employment and to facilitate a smooth transition between employment with the Participating Employer and employment with another employer. Any outplacement services provided under this Plan will be provided by an outplacement
service chosen by the Participating Employer. The Participant is not entitled to any monetary payment in lieu of outplacement services. 

8. Rehire/Reinstatement. In the event a Participant, who has been awarded severance compensation under this Plan or a similar plan
sponsored by a subsidiary of the Company, is reinstated or hired by the Participating Employer or a subsidiary of the Company in any position other than a position classified as seasonal by the employer, prior to being rehired or reinstated, such
Participant shall return a pro rated portion of any severance compensation paid under Sections 4(a)(i), (ii), (iii) and (iv). The pro ration of the severance compensation to be returned shall be calculated based upon the number of days in the
Severance Period reduced by the number of days of the Participant’s break from service. Upon return of the severance compensation described in this Section 8, the Participant shall receive “Prior Service Credit” for purposes of
eligibility for all benefits including any Paid Time Off (“PTO”), seniority awards, health, welfare and retirement benefits. Prior Service Credit means that the Participant’s prior period of employment is added to the current period,
but the Severance Period is not counted as part of the total service credit. For purposes of future severance compensation, the Participant’s Prior Service Credit shall be reduced on a pro rata basis for Years of Service of severance
compensation the Participant received during the Severance Period. Restoration of Prior Service Credit does not restore any rights under the Equity Plan.  
 9. Termination of Benefits/Return of Severance Compensation. Any right of a Participant to severance compensation or other benefits under this Plan are subject to and conditioned upon
Participant’s agreement to abide by certain restrictive covenants. In the event a Participant violates the terms of the Release and Severance Agreement by engaging in any conduct described in Sections 9(a), 9(b), 9(c), 9(d) or 9(e) below, such
Participant shall return any severance compensation received under this Plan within ten (10) business days after the date of any written demand by the Participating Employer or the Plan. 

  
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 (a) During the Severance Period, the Participant’s engagement in, ownership of, or
control of any interest in (except as a passive investor in less than one percent of the outstanding securities of publicly held companies), or acting as an officer, director or employee of, or consultant, advisor or lender to, any of the following
located in those geographic markets where Participant has had direct and substantial involvement in the operations of any subsidiary of the Company in such geographic markets: (i) any entity that engages in any business competitive with the
business activities of the Company including, without limitation, its assisted and digital (including software) tax services business (“Prohibited Companies”); (ii) any financial institution or business where any of Participant’s
duties or activities would relate to or assist in providing services or products to one or more of the Prohibited Companies for use in connection with products, services or assistance being provided to customers; or (iii) any financial
institution or business whose primary purpose is to provide services or products to one or more of the Prohibited Companies for use in connection with products, services or assistance being provided to customers. Without limiting clause (iii), any
financial institution or business whose profits or revenues from the provision of services or products to the Prohibited Companies exceeds 25% of total profits or revenues, as the case may be, shall be deemed to be covered by clause (iii). The
restrictions in this Section 9(a) shall not apply to the Participant if the Participant’s primary place of employment by a subsidiary of the Company as of the Termination Date is in either the State of California or the State of North
Dakota. 
 (b) During the twelve (12) month period after the Termination Date, the Participant directly or
indirectly: (i) recruits, solicits, or otherwise induces any employee of any subsidiary of the Company to leave the employment of any such subsidiary of the Company or to become an employee of or otherwise be associated with Participant or any
company or business with which Participant is or may become associated; or (ii) hires any employee of any subsidiary of the Company as an employee or otherwise in any company or business with which Participant is or may become associated. The
restrictions in this Section 9(b) shall not apply if Participant’s primary place of employment as of the Termination Date is in Wisconsin. 
 (c) During the two (2) year period after the Termination Date, the Participant directly or indirectly solicits or enters into any arrangement with any person or entity which is, at the time of the
solicitation, a significant customer of the Company or any subsidiary of the Company for the purpose of engaging in any business transaction of the nature performed by the Company or any subsidiary of the Company, or contemplated to be performed by
the Company or any subsidiary of the Company, provided that this Section 9(c) will only apply to customers for whom Participant personally provided services while employed by a subsidiary of the Company or customers about whom or which the
Participant acquired material information while employed by a subsidiary of the Company. For Participants whose primary place of employment as of the Termination Date is in Puerto Rico or Arizona, the restrictions in this Section 9(c) shall be
limited to one year following the Participant’s Termination Date. The restrictions in this Section 9(c) shall not apply if Participant’s primary place of employment as of the Last Day of Employment is in North Dakota. 

(d) The Participant misappropriates or improperly uses or discloses confidential information of the Company and/or its subsidiaries.


  
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 (e) If the Participant engaged in any of the conduct described in Sections 9(a), 9(b), 9(c)
during Participant’s employment with a Participating Employer, and prior to the commencement of the Severance Period, and such conduct becomes known to the Participating Employer during or after the Severance Period, such conduct shall be
deemed, for purposes of Sections 9(a), 9(b), 9(c) to have occurred during the Severance Period. 
 (f) If the Participant is a
party to an employment contract or other agreement with a Participating Employer that contains a covenant or covenants relating to the Participant’s engagement in conduct that is the same as or substantially similar to the conduct described in
any of Sections 9(a), 9(b), 9(c) or 9(d), and any specific conduct regulated in such covenant or covenants in such employment contract is more limited in scope geographically or otherwise than the corresponding specific conduct described in any of
such Sections 9(a), 9(b), 9(c) or 9(d), then the corresponding specific conduct addressed in the applicable Section 9(a), 9(b), 9(c) or 9(d) shall be limited to the same extent as such conduct is limited in the employment contract or other
agreement and the Participating Employer’s rights and remedy with respect to such conduct under this Section 9 shall apply only to such conduct as so limited. 
 10. Amendment and Termination. The Plan Sponsor reserves the right to amend the Plan or to terminate the Plan and all benefits hereunder in their entirety at any time. 

11. Administration of Plan. The Plan Administrator has the power and discretion to construe the provisions of the Plan and to determine all
questions relating to the eligibility of employees of Participating Employers to become Participants in the Plan, and the amount of benefits to which any Participant may be entitled thereunder in accordance with the Plan. Not in limitation, but in
amplification of the foregoing and of the authority conferred upon the Plan Administrator, the Plan Sponsor specifically intends that the Plan Administrator have the greatest permissible discretion to construe the terms of the Plan and to determine
all questions concerning eligibility, participation and benefits. Any such decision made by the Plan Administrator will be binding on all Employees, Participants, and beneficiaries, and is intended to be subject to the most deferential standard of
judicial review. Such standard of review is not to be affected by any real or alleged conflict of interest on the part of the Plan Administrator. The decision of the Plan Administrator upon all matters within the scope of its authority will be final
and binding. 
  

	12.	Claims Procedures. 

 (a)
Filing a Claim for Benefits. Participants are not required to submit claim forms to initiate payment of benefits under this Plan. To make a claim for benefits, individuals other than Participants who believe they are entitled to receive
benefits under this Plan and Participants who believe they have been denied certain benefits under the Plan must write to the Plan Administrator. These individuals and such Participants are hereinafter referred to in this Section 12 as
“Claimants.” Claimants must notify the Plan Administrator if they will be represented by a duly authorized representative with respect to a claim under the Plan. 

  
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 (b) Initial Review of Claims. The Plan Administrator will evaluate a claim for
benefits under the Plan. The Plan Administrator may solicit additional information from the Claimant if necessary to evaluate the claim. If the Plan Administrator denies all or any portion of the claim, the Claimant will receive, within 90 days
after the receipt of the written claim, a written notice setting forth: 
 (i) the specific reason for the denial; 

(ii) specific references to pertinent Plan provisions on which the Plan Administrator based its denial; 

(iii) a description of any additional material and information needed for the Claimant to perfect his or her claim and an explanation of
why the material or information is needed; and 
 (iv) that any appeal the Claimant wishes to make of the adverse determination
must be in writing to the Plan Administrator within 60 days after receipt of the notice of denial of benefits. The notice must advise the Claimant that his or her failure to appeal the action to the Plan Administrator in writing within the 60-day
period will render the Plan Administrator’s determination final, binding and conclusive. The notice must further advise the Claimant of his or her right to bring a civil action under §502(a) of ERISA following the exhaustion of the claims
procedures described herein. 
 (c) Appeal of Denied Claim and Final Decision. If the Claimant should appeal to the Plan
Administrator, the Claimant, or his or her duly authorized representative, must submit, in writing, whatever issues and comments the Claimant or his or her duly authorized representative feels are pertinent. The Claimant, or his or her duly
authorized representative, may review and request pertinent Plan documents. The Plan Administrator will reexamine all facts related to the appeal and make a final determination as to whether the denial of benefits is justified under the
circumstances. The Plan Administrator will advise the Claimant in writing of its decision within 60 days of the Claimant’s written request for review, unless special circumstances (such as a hearing) require an extension of time, in which case
the Plan Administrator will make a decision as soon as possible, but no later than 120 days after its receipt of a request for review. 
 13.
Plan Financing. The benefits to be provided under the Plan will be paid by the applicable Participating Employer, as incurred, out of the general assets of such Participating Employer. 
 14. General Information. The Plan’s records are maintained on a calendar year basis. The Plan Number is 509. The Plan is self-administered and is considered a severance plan. 

  
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 15. Governing Law. The Plan is established in the State of Missouri. To the extent federal law does
not apply, any questions arising under the Plan will be determined under the laws of the State of Missouri. 
 16. Enforceability;
Severability. If a court of competent jurisdiction determines that any provision of the Plan is not enforceable, then such provision shall be enforceable to the maximum extent possible under applicable law, as determined by such court. The
invalidity or unenforceability of any provision of the Plan, as determined by a court of competent jurisdiction, will not affect the validity or enforceability of any other provision of the Plan and all other provisions will remain in full force and
effect. 
 17. Withholding of Taxes. The applicable Participating Employer may withhold from any benefit payable under the Plan all
federal, state, city or other taxes as may be required pursuant to any law, governmental regulation or ruling. The Participant shall pay upon demand by the Company or the Participating Employer any taxes required to be withheld or collected by the
Company or the Participating Employer upon the exercise by the Participant of a nonqualified stock option granted under the Equity Plan. If the Participant fails to pay any such taxes associated with such exercise upon demand, the Participating
Employer shall have the right, but not the obligation, to offset such taxes against any unpaid severance compensation under this Plan. 
 18.
Code §409A/Taxation. To the extent applicable, this Plan shall be construed and administered consistently with Code §409A and the regulations and guidance issued thereunder. If the Participant is a “specified employee” as
described in Code §409A, on his Separation Date, then any amount to which the Participant would otherwise be entitled during the first six months following his Separation from Service that constitutes nonqualified deferred compensation within
the meaning of Code §409A and therefore is not exempt from Code §409A shall be accumulated and paid in a single lump sum (without interest) on the date which is six (6) months following the Participant’s Separation from Service,
but only to the extent required by Code §409A(a)(2)(B)(i). Because the requirements of Code §409A are still being developed and interpreted by government agencies, certain issues under Code §409A remain unclear as of the Effective
Date of this Plan, and the Company has made a good faith effort to comply with current guidance under Code §409A. Notwithstanding the foregoing or any provision in this Plan to the contrary, the Company does not warrant or promise compliance
with Code §409A of the Code and no Participant or other person shall have any claim against the Company for any good faith effort taken by the Company to comply with Code §409A. 
 19. Not an Employment Agreement. Nothing in the Plan gives an Employee any rights (or imposes any obligations) to continued employment by his or her Participating Employer or other subsidiary of
the Company, nor does it give such Participating Employer any rights (or impose any obligations) for the continued performance of duties by the Employee for the Participating Employer or any other subsidiary of the Company. 

  
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 20. No Assignment. The Employee’s right to receive payments of severance compensation and
benefits under the Plan are not assignable or transferable, whether by pledge, creation of a security interest, or otherwise. In the event of any attempted assignment or transfer contrary to this Section 19, the applicable Participating
Employer will have no liability to pay any amount so attempted to be assigned or transferred. 
 21. Service of Process. The Corporate
Secretary of the Plan Administrator is designated as agent for service of legal process. Service of legal process may be made upon the Corporate Secretary of the Plan Administrator at: 

H&R Block Management, LLC 
 Attn: Corporate Secretary 
 One H&R Block Way 

Kansas City, MO 64105 
 22.
Statement of ERISA Rights. In accordance with ERISA, each Participant shall be entitled to: 
 (a) Examine without charge,
(by contacting the Plan Administrator), all Plan documents and copies of all documents governing the Plan and a copy of the latest annual report (Form 5500 series) filed by the Plan with the U.S. Department of Labor and available at the Public
Disclosure Room of the Employee Benefits Security Administration; 
 (b) Obtain copies of all Plan documents and other Plan
information upon written request to the Plan Administrator. A reasonable fee may be charged for these copies; and 
 (c) Receive
a summary of the Plan’s annual financial report. The Plan Administrator is required to furnish each Participant with a copy of this summary annual report; and 
 (d) Obtain a statement showing the Participant’s account balance (if any). 

In addition to creating rights for Plan Participants, ERISA imposes duties upon the persons who are responsible for the operation of the
Plan. The persons who operate the Plan are called “fiduciaries” and have a duty to operate the Plan prudently and in the interest of Plan Participants and beneficiaries. No one, including the employer, may fire a Participant or otherwise
discriminate against the Participant in any way to prevent him from obtaining a benefit or exercising his rights under ERISA. 

If a claim for a benefit is denied in whole or in part the Participant must receive a written explanation of the reason for the denial.
The Participant has the right to have the Plan Administrator review and reconsider the claim. 
 Under ERISA, there are steps a Participant can
take to enforce the above rights. For instance, if a Participant requests any of the materials listed above from the Plan Administrator and does not receive them within 30 days, the Participant may file suit in a Federal court. In such a case, the
court may require the Plan Administrator to provide the materials and pay up to $110 a day until the Participant receives the materials, unless the materials were not provided because of reasons beyond the control of the Plan Administrator.


  
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 If a claim for benefits is denied or ignored, either in whole or in part, the Participant
may file suit in a state or federal court. In the event that Plan fiduciaries misuse the Plan’s funds, or if the Participant is discriminated against for asserting his rights, he may seek assistance from the U. S. Department of Labor, or file
suit in a federal court. The court will decide who should pay court costs and legal fees. If a Participant is successful, the court may order the person the Participant has sued to pay these costs and fees. But if a Participant loses, the court may
order the Participant to pay these costs and fees, for example if, if the court finds the claim is frivolous. 
 Any questions
concerning the Plan should be directed to the Plan Administrator. Additional information about this statement or a Participant’s rights under ERISA may be obtained from the nearest Office of the Employee Benefits Security Administration, U.S.
Department of Labor, listed in the telephone directory or the Division of Technical Assistance and Inquiries, Employee Benefits Security Administration, U.S. Department of Labor, 200 Constitution Avenue N.W., Washington, D.C. 20210. A Participant
may also obtain certain publications about his rights and responsibilities under ERISA by calling the publications hotline of the Employee Benefits Security Administration. 
 EFFECTIVE January 1, 2013 
  

	
	  
	Aileen Wilkins
	Chief People Officer



  
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 Schedule A 
 Participating Employers 
  

	•	Franchise Partner, Inc. 

  

	•	H&R Block Bank 

  

	•	H&R Block Eastern Enterprises, Inc. 

  

	•	H&R Block Enterprises, LLC 

  

	•	H&R Block Management, LLC 

  

	•	H&R Block Tax Institute, LLC 

  

	•	H&R Block Tax Services, LLC 

  

	•	HRB Corporate Services, LLC 

  

	•	HRB Digital Technology Resource, LLC 

  

	•	HRB Digital, LLC 

  

	•	HRB Expertise, LLC 

  

	•	HRB International Management LLC 

  

	•	HRB Retail Support Services, LLC 

  

	•	HRB Tax & Technology Leadership, LLC 

  

	•	HRB Tax Group, Inc. 

  

	•	HRB Technology, LLC 

  

	•	Tax Works, Inc. 


  
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 Schedule B 
 Pay Bands 
  

					
	 Pay Band
	  	 Minimum Years of Service

(Minimum Severance
 Benefits)
	  	Maximum Years of Service
(Maximum
Severance
Benefits*)
	Band 006 and above	  	13 (26 weeks)	  	26 (52 weeks)
	Band 005	  	6.5 (13 weeks)	  	26 (52 weeks)
	Bands 001-004	  	2.25 (4.5 weeks)	  	26 (52 weeks)

  

	*	Excluding any discretionary amounts under Section 4(a)(iv). 


  
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