EX-4.60



 Exhibit 4.60 
 EXECUTION VERSION 
  

 
  

$250,000,000 
 AMENDED AND RESTATED CREDIT AGREEMENT 
 dated as of November 9,
2012, 
 among 
 CSG SYSTEMS INTERNATIONAL, INC., 
 as Borrower, 

THE GUARANTORS PARTY HERETO, 
 THE LENDERS PARTY HERETO, 
 RBC CAPITAL MARKETS**, WELLS FARGO
SECURITIES, LLC, HSBC BANK USA, 
 NATIONAL ASSOCIATION and BBVA COMPASS, 

as Joint Lead Arrangers and Joint Bookmanagers, 
 WELLS FARGO BANK, NATIONAL ASSOCIATION, 
 as Syndication Agent,

 HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, 

as Co-Documentation Agents, 
 ROYAL BANK OF CANADA, 
 as Administrative Agent and Collateral Agent,

 and 
 ROYAL BANK OF CANADA, 
 as Issuing Bank and Swingline Lender

  
  

 
  

 

	**	RBC Capital Markets is the brand name for the capital markets activities of Royal Bank of Canada and its affiliates. 








 TABLE OF CONTENTS 

 

							
	 Section
	 	 	  	Page	 
	ARTICLE I	  
	
	DEFINITIONS	  
	 Section 1.01
	 	Defined Terms	  	 	1	  
	 Section 1.02
	 	Classification of Loans and Borrowings	  	 	34	  
	 Section 1.03
	 	Terms Generally	  	 	35	  
	 Section 1.04
	 	Accounting Terms; GAAP	  	 	35	  
	 Section 1.05
	 	Resolution of Drafting Ambiguities	  	 	35	  
	
	ARTICLE II	  
	
	THE CREDITS	  
	 Section 2.01
	 	Commitments	  	 	36	  
	 Section 2.02
	 	Loans	  	 	36	  
	 Section 2.03
	 	Borrowing Procedure	  	 	38	  
	 Section 2.04
	 	Evidence of Debt; Repayment of Loans	  	 	39	  
	 Section 2.05
	 	Fees	  	 	39	  
	 Section 2.06
	 	Interest on Loans	  	 	40	  
	 Section 2.07
	 	Termination and Reduction of Commitments	  	 	41	  
	 Section 2.08
	 	Interest Elections	  	 	42	  
	 Section 2.09
	 	Amortization of Term Borrowings	  	 	43	  
	 Section 2.10
	 	Optional and Mandatory Prepayments of Loans	  	 	44	  
	 Section 2.11
	 	Alternate Rate of Interest	  	 	47	  
	 Section 2.12
	 	Yield Protection	  	 	48	  
	 Section 2.13
	 	Breakage Payments	  	 	49	  
	 Section 2.14
	 	Payments Generally; Pro Rata Treatment; Sharing of Setoffs	  	 	50	  
	 Section 2.15
	 	Taxes	  	 	52	  
	 Section 2.16
	 	Mitigation Obligations; Replacement of Lenders	  	 	55	  
	 Section 2.17
	 	Swingline Loans	  	 	56	  
	 Section 2.18
	 	Letters of Credit	  	 	58	  
	 Section 2.19
	 	Defaulting Lenders	  	 	64	  
	 Section 2.20
	 	Increase in Commitments	  	 	65	  
	
	ARTICLE III	  
	
	REPRESENTATIONS AND WARRANTIES	  
	 Section 3.01
	 	Organization; Powers	  	 	68	  
	 Section 3.02
	 	Authorization; Enforceability	  	 	68	  
	 Section 3.03
	 	No Conflicts	  	 	69	  
	 Section 3.04
	 	Financial Statements; Projections	  	 	69	  
	 Section 3.05
	 	Properties	  	 	69	  


  
 -i-










							
	 	 	 	  	Page	 
	 Section 3.06
	 	Intellectual Property	  	 	70	  
	 Section 3.07
	 	Equity Interests and Subsidiaries	  	 	70	  
	 Section 3.08
	 	Litigation	  	 	71	  
	 Section 3.09
	 	Agreements	  	 	71	  
	 Section 3.10
	 	Federal Reserve Regulations	  	 	71	  
	 Section 3.11
	 	Investment Company Act	  	 	71	  
	 Section 3.12
	 	Use of Proceeds	  	 	71	  
	 Section 3.13
	 	Taxes	  	 	72	  
	 Section 3.14
	 	No Material Misstatements	  	 	72	  
	 Section 3.15
	 	Solvency	  	 	72	  
	 Section 3.16
	 	Employee Benefit Plans	  	 	73	  
	 Section 3.17
	 	Environmental Matters	  	 	73	  
	 Section 3.18
	 	Insurance	  	 	74	  
	 Section 3.19
	 	Security Documents	  	 	74	  
	 Section 3.20
	 	Anti-Terrorism Laws	  	 	75	  
	 Section 3.21
	 	Designation of Senior Indebtedness	  	 	75	  
	
	ARTICLE IV	  
	
	CONDITIONS PRECEDENT	  
			
	 Section 4.01
	 	Conditions to Effectiveness	  	 	76	  
	 Section 4.02
	 	Conditions to All Credit Extensions	  	 	78	  
	
	ARTICLE V	  
	
	AFFIRMATIVE COVENANTS	  
			
	 Section 5.01
	 	Financial Statements, Reports, etc.	  	 	79	  
	 Section 5.02
	 	Litigation and Other Notices	  	 	81	  
	 Section 5.03
	 	Existence; Businesses and Properties	  	 	81	  
	 Section 5.04
	 	Insurance	  	 	82	  
	 Section 5.05
	 	Taxes	  	 	83	  
	 Section 5.06
	 	Employee Benefits	  	 	83	  
	 Section 5.07
	 	Maintaining Records; Access to Properties and Inspections; Annual Meetings	  	 	84	  
	 Section 5.08
	 	Use of Proceeds	  	 	84	  
	 Section 5.09
	 	Compliance with Environmental Laws	  	 	84	  
	 Section 5.10
	 	Additional Collateral; Additional Subsidiary Guarantors	  	 	85	  
	 Section 5.11
	 	Security Interests; Further Assurances	  	 	86	  
	 Section 5.12
	 	Information Regarding Collateral	  	 	87	  
	 Section 5.13
	 	Control Agreements	  	 	87	  
	 Section 5.14
	 	Post-Closing Date Matters	  	 	88	  

  

							
	ARTICLE VI	 
	
	NEGATIVE COVENANTS	  
			
	 Section 6.01
	 	Indebtedness	  	 	88	  


  
 -ii-










							
	 	 
	 	 	 	  	Page	 
	 Section 6.02
	 	Liens	  	 	90	  
	 Section 6.03
	 	Sale and Leaseback Transactions	  	 	92	  
	 Section 6.04
	 	Investment, Loan, Advances and Acquisition	  	 	92	  
	 Section 6.05
	 	Mergers and Consolidations	  	 	94	  
	 Section 6.06
	 	Asset Sales	  	 	95	  
	 Section 6.07
	 	Dividends	  	 	96	  
	 Section 6.08
	 	Transactions with Affiliates	  	 	97	  
	 Section 6.09
	 	Financial Covenants	  	 	98	  
	 Section 6.10
	 	Prepayments of Other Indebtedness; Modifications of Organizational Documents and Other Documents, etc	  	 	98	  
	 Section 6.11
	 	Limitation on Certain Restrictions on Subsidiaries	  	 	99	  
	 Section 6.12
	 	Limitation on Issuance of Capital Stock	  	 	99	  
	 Section 6.13
	 	Business	  	 	100	  
	 Section 6.14
	 	Fiscal Year	  	 	100	  
	 Section 6.15
	 	No Further Negative Pledge	  	 	100	  
	 Section 6.16
	 	Compliance with Anti-Terrorism Laws	  	 	100	  
	
	ARTICLE VII	  
	
	GUARANTEE	  
	 Section 7.01
	 	The Guarantee	  	 	101	  
	 Section 7.02
	 	Obligations Unconditional	  	 	101	  
	 Section 7.03
	 	Reinstatement	  	 	103	  
	 Section 7.04
	 	Subrogation; Subordination	  	 	103	  
	 Section 7.05
	 	Remedies	  	 	103	  
	 Section 7.06
	 	Instrument for the Payment of Money	  	 	103	  
	 Section 7.07
	 	Continuing Guarantee	  	 	103	  
	 Section 7.08
	 	General Limitation on Guarantee Obligations	  	 	103	  
	 Section 7.09
	 	Release of Subsidiary Guarantors	  	 	104	  
	 Section 7.10
	 	Right of Contribution	  	 	104	  
	
	ARTICLE VIII	  
	
	EVENTS OF DEFAULT	  
			
	 Section 8.01
	 	Events of Default	  	 	104	  
	 Section 8.02
	 	Remedies upon Event of Default	  	 	106	  
	 Section 8.03
	 	Application of Proceeds	  	 	107	  
	
	ARTICLE IX	  
	
	THE ADMINISTRATIVE AGENT AND THE COLLATERAL AGENT	  
			
	 Section 9.01
	 	Appointment and Authority	  	 	108	  
	 Section 9.02
	 	Rights as a Lender	  	 	108	  
	 Section 9.03
	 	Exculpatory Provisions	  	 	108	  
	 Section 9.04
	 	Reliance by Agent	  	 	109	  
	 Section 9.05
	 	Delegation of Duties	  	 	109	  


  
 -iii-










							
	 	 
	 	 	 	  	Page	 
	 Section 9.06
	 	Resignation of Agent	  	 	110	  
	 Section 9.07
	 	Non-Reliance on Agent and Other Lenders	  	 	111	  
	 Section 9.08
	 	Withholding Tax	  	 	111	  
	 Section 9.09
	 	No Other Duties, etc.	  	 	111	  
	 Section 9.10
	 	Enforcement	  	 	112	  
	
	ARTICLE X	  
	
	MISCELLANEOUS	  
			
	 Section 10.01
	 	Notices	  	 	112	  
	 Section 10.02
	 	Waivers; Amendment	  	 	115	  
	 Section 10.03
	 	Expenses; Indemnity; Damage Waiver	  	 	118	  
	 Section 10.04
	 	Successors and Assigns	  	 	120	  
	 Section 10.05
	 	Survival of Agreement	  	 	124	  
	 Section 10.06
	 	Counterparts; Integration; Effectiveness	  	 	125	  
	 Section 10.07
	 	Severability	  	 	125	  
	 Section 10.08
	 	Right of Setoff	  	 	125	  
	 Section 10.09
	 	Governing Law; Jurisdiction; Consent to Service of Process	  	 	126	  
	 Section 10.10
	 	Waiver of Jury Trial	  	 	126	  
	 Section 10.11
	 	Headings	  	 	126	  
	 Section 10.12
	 	Treatment of Certain Information; Confidentiality	  	 	127	  
	 Section 10.13
	 	USA PATRIOT Act Notice and Customer Verification	  	 	127	  
	 Section 10.14
	 	Interest Rate Limitation	  	 	127	  
	 Section 10.15
	 	Obligations Absolute	  	 	128	  
	 Section 10.16
	 	Dollar Equivalent Calculations	  	 	128	  
	 Section 10.17
	 	Judgment Currency	  	 	129	  
	 Section 10.18
	 	Euro	  	 	129	  
	 Section 10.19
	 	Special Provisions Relating to Currencies Other Than Dollars	  	 	130	  
	 Section 10.20
	 	Waiver of Notice of Prepayment Under Existing Credit Agreement	  	 	130	  


  
 -iv-










			
	ANNEXES	  	
		
	Annex I	  	Applicable Margin
		
	SCHEDULES	  	
		
	Schedule 1.01(a)	  	Subsidiary Guarantors
	Schedule 1.01(b)	  	Commitments
	Schedule 1.01(c)	  	Investment Guidelines
	Schedule 3.03	  	Governmental Approvals; Compliance with Laws
	Schedule 3.07(a)	  	Equity Interests
	Schedule 4.01(f)	  	Local Counsel
	Schedule 5.14	  	Post-Closing Date Matters
	Schedule 6.01(b)	  	Existing Indebtedness
	Schedule 6.02(c)	  	Existing Liens
	Schedule 6.04(a)	  	Existing Investments
		
	EXHIBITS	  	
		
	Exhibit A	  	Form of Administrative Questionnaire
	Exhibit B	  	Form of Assignment and Assumption
	Exhibit C	  	Form of Borrowing Request
	Exhibit D	  	Form of Compliance Certificate
	Exhibit E	  	Form of Interest Election Request
	Exhibit F	  	Form of Joinder Agreement
	Exhibit G	  	Form of LC Request
	Exhibit H-1	  	Form of Term Note
	Exhibit H-2	  	Form of Revolving Note
	Exhibit H-3	  	Form of Swingline Note
	Exhibit I-1	  	Form of Perfection Certificate
	Exhibit I-2	  	Form of Perfection Certificate Supplement
	Exhibit J	  	Form of Security Agreement
	Exhibit K-1	  	Form of Opinion of Davis Polk & Wardwell LLP, special New York counsel for the Loan Parties
	Exhibit K-2	  	Form of Opinion of Joe Ruble, General Counsel and Executive Vice President of Borrower
	Exhibit K-3	  	Form of Opinion of local counsel
	Exhibit L	  	Form of Solvency Certificate
	Exhibit M-1	  	Form of U.S. Tax Compliance Certificate (For Foreign Lenders that Are Not Partnerships For U.S. Federal Income Tax Purposes)
	Exhibit M-2	  	Form of U.S. Tax Compliance Certificate (For Foreign Participants That Are Not Partnerships For U.S. Federal Income Tax Purposes)
	Exhibit M-3	  	Form of U.S. Tax Compliance Certificate (For Foreign Participants That Are Partnerships For U.S. Federal Income Tax Purposes)
	Exhibit N	  	Form of English Share Charge


  
 -v-









 AMENDED AND RESTATED CREDIT AGREEMENT 

This AMENDED AND RESTATED CREDIT AGREEMENT (this “Agreement”) dated as of November 9, 2012, among CSG SYSTEMS
INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other capitalized term used but not defined herein having the meaning given to it in Article I), the Lenders, RBC
CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS as joint lead arrangers and joint bookmanagers (in such capacities, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and
BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as
swingline lender (in such capacity, “Swingline Lender”) and as issuing bank (in such capacity, “Issuing Bank”), and ROYAL BANK OF CANADA as administrative agent (in such capacity, “Administrative
Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties. 
 WITNESSETH: 
 WHEREAS, Borrower has requested the Lenders to extend credit
in the form of (a) Term Loans on the Closing Date, in an aggregate principal amount not in excess of $150.0 million, and (b) Revolving Loans at any time and from time to time prior to the Revolving Maturity Date, in an aggregate principal
amount at any time outstanding not in excess of $100.0 million. 
 WHEREAS, Borrower has requested the Swingline Lender to make
Swingline Loans, at any time and from time to time prior to the Revolving Maturity Date, in an aggregate principal amount at any time outstanding not in excess of $10.0 million. 

WHEREAS, Borrower has requested the Issuing Bank to issue Letters of Credit, in an aggregate face amount at any time outstanding not in
excess of $25.0 million. 
 WHEREAS, the proceeds of the Loans are to be used in accordance with Section 3.12.

 WHEREAS, the parties hereto desire to amend and restate the Existing Credit Agreement in order to make the modifications
thereto provided for herein and to include as Lenders certain of the parties hereto signing this Agreement as Lenders. 
 NOW,
THEREFORE, the Lenders are willing to extend such credit to Borrower, and the Issuing Bank is willing to issue letters of credit for the account of Borrower and its Subsidiaries on the terms and subject to the conditions set forth herein, and the
parties hereto are willing to amend and restate the Existing Credit Agreement as provided for herein. Accordingly, the parties hereto agree as follows: 
 ARTICLE I 
 DEFINITIONS 

SECTION 1.01 Defined Terms. 
 As used in this Agreement, the following terms shall have the meanings specified below: 
 “10b5-1 Trading Plan” shall have the meaning assigned to such term in Section 6.07(b). 







 “2010 Convertible Notes” shall mean the $150.0 million 3% Senior
Subordinated Convertible Notes of Borrower due 2017. 
 “ABR Borrowing” shall mean a Borrowing comprised of ABR
Loans. 
 “ABR Loan” shall mean any ABR Term Loan or ABR Revolving Loan. 

“ABR Revolving Loan” shall mean any Revolving Loan bearing interest at a rate determined by reference to the Alternate
Base Rate in accordance with the provisions of Article II. 
 “ABR Term Loan” shall mean any Term
Loan bearing interest at a rate determined by reference to the Alternate Base Rate in accordance with the provisions of Article II. 
 “Acquisition Consideration” shall mean the purchase consideration for any Permitted Acquisition and all other payments by Borrower or any of its Subsidiaries in exchange for, or as part
of, or in connection with, any Permitted Acquisition, whether paid in cash or by exchange of Equity Interests or of properties or otherwise and whether payable at or prior to the consummation of such Permitted Acquisition or deferred for payment at
any future time, whether or not any such future payment is subject to the occurrence of any contingency, and includes any and all payments representing the purchase price and any assumptions of Indebtedness, “earn-outs” and other
agreements to make any payment the amount of which is, or the terms of payment of which are, in any respect subject to or contingent upon the revenues, income, cash flow or profits (or the like) of any person or business; provided that any
such future payment that is subject to a contingency shall be considered Acquisition Consideration only to the extent of the reserve, if any, required under GAAP at the time of such sale to be established in respect thereof by Borrower or any of its
Subsidiaries. 
 “Adjusted LIBOR Rate” shall mean, with respect to any Eurocurrency Borrowing in any currency
for any Interest Period, (a) an interest rate per annum (rounded upward, if necessary, to the nearest 1/100th of 1%) determined by the Administrative Agent to be equal to the LIBOR Rate for such Eurocurrency Borrowing in effect for such
Interest Period divided by (b) 1 minus the Statutory Reserves (if any) for such Eurocurrency Borrowing for such Interest Period. 
 “Administrative Agent” shall have the meaning assigned to such term in the preamble hereto and includes each other person appointed as the successor pursuant to Article X.

 “Administrative Questionnaire” shall mean an Administrative Questionnaire in substantially the form of
Exhibit A. 
 “Affiliate” shall mean, when used with respect to a specified person, another person that
directly, or indirectly through one or more intermediaries, Controls or is Controlled by or is under common Control with the person specified. 
 “Agent Fees” shall have the meaning assigned to such term in Section 2.05(b). 
 “Agents” shall mean the Administrative Agent and the Collateral Agent; and “Agent” shall mean any of them. 

“Agreement” shall have the meaning assigned to such term in the preamble hereto.’ 

  
 2 








 “all relevant steps” shall have the meaning assigned to such term in
Section 10.19(b). 
 “Alternate Base Rate” shall mean, for any day, a fluctuating rate per annum
equal to the greatest of (a) the Base Rate in effect on such day, (b) the Federal Funds Effective Rate in effect on such day plus 0.50% and (c) the Adjusted LIBOR Rate applicable to a Loan in dollars for an Interest Period of
one-month beginning on such day (or if such day is not a Business Day, on the immediately preceding Business Day) plus 100 basis points. If the Administrative Agent shall have determined (which determination shall be conclusive absent manifest
error) that it is unable to ascertain the Federal Funds Effective Rate or the Adjusted LIBOR Rate for any reason, including the inability or failure of the Administrative Agent to obtain sufficient quotations in accordance with the terms of the
definition thereof, the Alternate Base Rate shall be determined without regard to clause (b) and/or (c), as applicable, of the preceding sentence until the circumstances giving rise to such inability no longer exist. Any change in the Alternate
Base Rate due to a change in the Base Rate or the Federal Funds Rate shall be effective on the effective date of such change in the Base Rate or the Federal Funds Rate. 
 “Alternate Currency” shall mean each of (a) euros, pounds, and Australian dollars and (b) any other currency consented to by the Administrative Agent, the Revolving Lenders and
the Issuing Bank. 
 “Alternate Currency Base Rate” shall mean, for any day, the rate per annum which is quoted
at approximately 10:00 a.m. (London time) to leading banks in the European interbank market by the Administrative Agent for the offering of overnight deposits in the relevant Alternate Currency or, at the option of the Administrative Agent in
respect of an outstanding Reimbursement Obligation in an Alternate Currency, such other base rate as the Administrative Agent would customarily charge on similar obligations of companies of comparable credit standing. 

“Alternate Currency Equivalent” shall mean, as to any amount denominated in dollars as of any date of determination, the
amount of the applicable Alternate Currency that could be purchased with such amount of dollars based upon the Spot Rate. 

“Alternate Currency Letter of Credit” shall mean any Letter of Credit to the extent denominated in an Alternate
Currency. 
 “Alternate Currency Revolving Loan” shall mean each Revolving Loan denominated in an Alternate
Currency. 
 “Amortization Date” shall mean March 13, 2013 and each date thereafter that is three months
after the preceding Amortization Date, provided that (a) if any Amortization Date, as so determined, would occur on a day other than a Business Day, such Amortization Date shall occur on the next succeeding Business Day unless such next
succeeding Business Day would fall in the next calendar month, in which case such Amortization Date shall occur on the next preceding Business Day, and (b) if any Amortization Date shall occur on the last Business Day of a calendar month (or on
a day for which there is no numerically corresponding day in the third month after such Amortization Date) the following Amortization Date shall occur on the last Business Day of the calendar month that is three months after such Amortization Date.

 “Anti-Terrorism Laws” shall mean any Requirement of Law related to terrorism financing or money laundering
including the Uniting and Strengthening America by Providing 

  
 3 








 
Appropriate Tools Required to Intercept and Obstruct Terrorism Act (“USA PATRIOT Act”) of 2001 (Title III of Pub. L. 107-56), The Currency and Foreign Transactions Reporting Act
(also known as the “Bank Secrecy Act”, 31 U.S.C. §§ 5311-5330 and 12 U.S.C. §§ 1818(s), 1820(b) and 1951-1959), the Trading With the Enemy Act (50 U.S.C. § 1 et seq., as amended) and Executive Order 13224
(effective September 24, 2001). 
 “Applicable Margin” shall mean, for any day, with respect to any Loan,
the applicable percentage set forth in Annex I under the appropriate caption. 
 “Applicable
Period” shall have the meaning assigned to such term in Annex I. 
 “Approved Currency” shall
mean each of dollars and each Alternate Currency. 
 “Approved Fund” shall mean any Fund that is administered
or managed by (a) a Lender, (b) an Affiliate of a Lender or (c) an entity or an Affiliate of an entity that administers or manages a Lender. 
 “Asset Sale” shall mean (a) any conveyance, sale, non-ordinary course lease or sublease, assignment, transfer or other disposition (including by way of merger or consolidation and
including any Sale and Leaseback Transaction) of any property excluding sales of inventory and dispositions of cash and cash equivalents, in each case, in the ordinary course of business, by Borrower or any of its Subsidiaries and (b) any
issuance or sale of any Equity Interests of any Subsidiary of Borrower, in each case, to any person other than (i) Borrower, (ii) any Subsidiary Guarantor or (iii) other than for purposes of Section 6.06, any other
Subsidiary. 
 “Assignment and Assumption” shall mean an assignment and assumption entered into by a Lender and
an Eligible Assignee (with the consent of any party whose consent is required by Section 10.04(b)), and accepted by the Administrative Agent, in substantially the form of Exhibit B, or any other form approved by the
Administrative Agent. 
 “Attributable Indebtedness” shall mean, when used with respect to any Sale and
Leaseback Transaction, as at the time of determination, the present value (discounted at a rate equivalent to Borrower’s then-current weighted average cost of funds for borrowed money as at the time of determination, compounded on a semi-annual
basis) of the total obligations of the lessee for rental payments during the remaining term of the lease included in any such Sale and Leaseback Transaction. 
 “Australian dollar” or “A$” shall mean the lawful currency of the Commonwealth of Australia. 
 “Auto-Renewal Letter of Credit” shall have the meaning assigned to such term in Section 2.18(c)(ii). 
 “Base Rate” shall mean, for any day, a rate per annum that is equal to the corporate base rate of interest established by the Administrative Agent from time to time for Loans in dollars;
each change in the Base Rate shall be effective on the date such change is effective. The corporate base rate is not necessarily the lowest rate charged by the Administrative Agent to its customers. 

“Basel III” shall mean, collectively, those certain agreements on capital requirements, a leverage ratio and liquidity
standards contained in “Basel III: A Global Regulatory Framework for More 

  
 4 








 
Resilient Banks and Banking Systems”, “Basel III: International Framework for Liquidity Risk Measurement, Standards and Monitoring” and “Guidance for National Authorities
Operating the Countercyclical Capital Buffer,” each as published by the Basel Committee on Banking Supervision in December 2010, each as amended, supplemented or restated. 

“Board” shall mean the Board of Governors of the Federal Reserve System of the United States. 

“Board of Directors” shall mean, with respect to any person, (a) in the case of any corporation, the board of
directors of such person, (b) in the case of any limited liability company, the manager, board of managers or other similar person or group of persons in respect of such person, (c) in the case of any limited partnership, the general
partner of such person or (d) the functional equivalent of the foregoing. 
 “Borrower” shall have the
meaning assigned to such term in the preamble hereto. 
 “Borrowing” shall mean (a) Loans of the same
Class, Type and currency, made, converted or continued on the same date and, in the case of Eurocurrency Loans, as to which a single Interest Period is in effect, or (b) a Swingline Loan. 

“Borrowing Request” shall mean a request by Borrower in accordance with the terms of Section 2.03 and
substantially in the form of Exhibit C, or such other form as shall be approved by the Administrative Agent. 

“Business Day” shall mean any day other than a Saturday, Sunday or other day on which banks in New York City are
authorized or required by law to close; provided, however, that when used in connection with (a) a Eurocurrency Loan, the term “Business Day” shall also exclude any day on which banks are not open for dealings in dollar
deposits in the London interbank market, (b) an Alternate Currency Revolving Loan denominated in euros, the term “Business Day” shall also exclude any day on which the Trans-European Real-time Gross Settlement Operating System (or any
successor operating system) is not operating (as determined in good faith by the Administrative Agent) and (c) an Alternate Currency Revolving Loan denominated in an Approved Currency other than euros, the term “Business Day” shall
also exclude any day on which banks are not open for dealings in such Approved Currency deposits in the interbank market in the capital city of the country whose lawful currency is such Approved Currency. 

“Capital Assets” shall mean, with respect to any person, all equipment, fixed assets and Real Property or improvements
of such person, or replacements or substitutions therefor or additions thereto, that, in accordance with GAAP, have been or should be reflected as additions to property, plant or equipment on the balance sheet of such person. 

“Capital Expenditures” shall mean, for any period, without duplication, all expenditures made directly or indirectly by
Borrower and its Subsidiaries during such period for Capital Assets (whether paid in cash or other consideration, financed by the incurrence of Indebtedness or accrued as a liability), but excluding any portion of such increase attributable solely
to acquisitions of property, plant and equipment in Permitted Acquisitions. 

  
 5 








 “Capital Lease Obligations” of any person shall mean the obligations of
such person to pay rent or other amounts under any lease of (or other arrangement conveying the right to use) real or personal property, or a combination thereof, which obligations are required to be classified and accounted for as capital leases on
a balance sheet of such person under GAAP, and the amount of such obligations shall be the capitalized amount thereof determined in accordance with GAAP; provided, that all leases of any person that are or would be characterized as operating leases
in accordance with GAAP on the Closing Date (whether or not such operating leases were in effect on such date) shall continue to be considered as operating leases (and not as capital leases) for purposes of this Agreement regardless of any change in
GAAP following the date that would otherwise require the accounting for such leases to reflect a right-to-use asset and a lease liability on the consolidated balance sheet of the Borrower. 

“Cash Equivalents” shall mean, as to any person, (a) securities issued, or directly, unconditionally and fully
guaranteed or insured, by the United States or any agency or instrumentality thereof (provided that the full faith and credit of the United States is pledged in support thereof) having maturities of not more than one year from the date of
acquisition by such person; (b) time deposits and certificates of deposit of any Lender or any commercial bank having, or which is the principal banking subsidiary of a bank holding company organized under the laws of the United States, any
state thereof or the District of Columbia having, capital and surplus aggregating in excess of $500.0 million and a rating of at least A or the equivalent thereof by S&P or A2 or the equivalent thereof by Moody’s with maturities of not more
than one year from the date of acquisition by such person; (c) repurchase obligations with a term of not more than 30 days for underlying securities of the types described in clause (a) above entered into with any bank meeting the
qualifications specified in clause (b) above, which repurchase obligations are secured by a valid perfected security interest in the underlying securities; (d) commercial paper issued by any person incorporated in the United States rated
at least A-1 or the equivalent thereof by S&P or at least P-1 or the equivalent thereof by Moody’s, and in each case maturing not more than one year after the date of acquisition by such person; (e) investments in money market funds
substantially all of whose assets are comprised of securities of the types described in clauses (a) through (d) above; (f) other Investments permitted by the guidelines set forth in Schedule 1.01(c); (g) demand deposit accounts
maintained in the ordinary course of business; and (h) in the case of any Subsidiary of Borrower organized or having a material place of business outside the United States, investments denominated in the currency of the jurisdiction in which
such Subsidiary is organized or has a material place of business which are substantially similar to the items specified in clauses (a) through (f) above. 
 “Casualty Event” shall mean any involuntary loss of title, any involuntary loss of, damage to or any destruction of, or any condemnation or other taking (including by any Governmental
Authority) of, any property of Borrower or any of its Subsidiaries. “Casualty Event” shall include but not be limited to any taking of all or any part of any Real Property of any person, in or by condemnation or other eminent domain
proceedings pursuant to any Requirement of Law, or by reason of the temporary requisition of the use or occupancy of all or any part of any Real Property of any person by any Governmental Authority, civil or military, or any settlement in lieu
thereof. 
 “CERCLA” shall mean the Comprehensive Environmental Response, Compensation, and Liability Act of
1980, as amended, 42 U.S.C. § 9601 et seq. and all implementing regulations. 
 A “Change in
Control” shall be deemed to have occurred if: 
 (a) at any time a “change of control” (or
similar event) under and as defined in the documents evidencing, governing or securing any Material Borrowed Indebtedness shall occur and as a result thereof a default or event of default in respect of such Material Borrowed


  
 6 








 
Indebtedness shall exist or Borrower shall become obligated to prepay or redeem, or to offer to prepay or repurchase, such Material Borrowed Indebtedness prior to the final maturity thereof;

 (b) any “person” or “group” (as such terms are used in Sections 13(d) and 14(d) of
the Exchange Act), is or becomes the beneficial owner (as defined in Rules 13d-3 and 13d-5 under the Exchange Act, except that for purposes of this clause such person or group shall be deemed to have “beneficial ownership” of all
securities that such person or group has the right to acquire, whether such right is exercisable immediately or only after the passage of time), directly or indirectly, of Voting Stock of Borrower representing more than 35% of the voting power of
the total outstanding Voting Stock of Borrower; or 
 (c) during any period of two consecutive years, individuals
who at the beginning of such period constituted the Board of Directors of Borrower (together with any new directors whose election to such Board of Directors or whose nomination for election was approved by a vote of a majority of the members of the
Board of Directors of Borrower, which members comprising such majority are then still in office and were either directors at the beginning of such period or whose election or nomination for election was previously so approved) cease for any reason
to constitute a majority of the Board of Directors of Borrower. 
 For purposes of this definition, a person shall not be deemed to have
beneficial ownership of Equity Interests subject to a stock purchase agreement, merger agreement or similar agreement until the consummation of the transactions contemplated by such agreement. 

“Change in Law” shall mean the occurrence, after the Closing Date, of any of the following: (a) the adoption,
phase-in or taking into effect of any law, treaty, order, policy, rule or regulation (or any provision thereof), (b) any change in any law, treaty, order, policy, rule or regulation or in the administration, interpretation or application
thereof by any Governmental Authority or (c) the making or issuance of any request, guideline or directive (whether or not having the force of law) by any Governmental Authority. 

“Charges” shall have the meaning assigned to such term in Section 10.14. 

“Class,” when used in reference to any Loan or Borrowing, refers to whether such Loan, or the Loans comprising such
Borrowing, are Revolving Loans, Term Loans, Incremental Term Loans or Swingline Loans and, when used in reference to any Commitment, refers to whether such Commitment is a Revolving Commitment, Term Commitment or Swingline Commitment, in each case,
under this Agreement as originally in effect or pursuant to Section 2.20. 
 “Closing Date” shall
mean the first date on which all the conditions precedent in Section 4.01 are satisfied or waived in accordance with Article IV and on which the initial Credit Extension is made. 

“Co-Documentation Agents” shall have the meaning assigned to such term in the preamble hereto. 

“Code” shall mean the Internal Revenue Code of 1986, as amended from time to time. 

  
 7 








 “Collateral” shall mean, collectively, all of the Security Agreement
Collateral, the Mortgaged Property and all other property of whatever kind and nature subject or purported to be subject from time to time to a Lien under any Security Document. 

“Collateral Agent” shall have the meaning assigned to such term in the preamble hereto. 

“Commitment” shall mean, with respect to any Lender, such Lender’s Revolving Commitment, Term Commitment or
Swingline Commitment, and any Commitment to make Term Loans or Revolving Loans of a new Class extended by such Lender as provided in Section 2.20. 
 “Commitment Fee” shall have the meaning assigned to such term in Section 2.05(a). 
 “Communications” shall have the meaning assigned to such term in Section 10.01(b). 
 “Companies” shall mean Borrower and its Subsidiaries; and “Company” shall mean any one of them. 
 “Compliance Certificate” shall mean a certificate of a Financial Officer substantially in the form of Exhibit D. 

“Consolidated Amortization Expense” shall mean, for any period, the amortization expense of Borrower and its
Subsidiaries for such period, determined on a consolidated basis in accordance with GAAP. 
 “Consolidated Depreciation
Expense” shall mean, for any period, the depreciation expense of Borrower and its Subsidiaries for such period, determined on a consolidated basis in accordance with GAAP. 

“Consolidated EBITDA” shall mean, for any period, Consolidated Net Income for such period, adjusted by
(x) adding thereto, in each case only to the extent (and in the same proportion) deducted in determining such Consolidated Net Income and without duplication: 

(a) Consolidated Interest Expense for such period, 

(b) Consolidated Amortization Expense for such period, 

(c) Consolidated Depreciation Expense for such period, 

(d) Consolidated Tax Expense for such period, 

(e) fees, expenses, financing costs, severance costs and management bonuses incurred or paid in connection with
(i) any Permitted Acquisition (or proposed Permitted Acquisition) or (ii) any business restructuring to the extent included in a footnote or as a separate line item on the financial statements of Borrower and, in either case, required to
be expensed under GAAP; provided that the aggregate amount added to Consolidated EBITDA pursuant to this clause (e)(ii) shall not exceed 15% of Consolidated EBITDA for any period of four fiscal quarters, 

  
 8 








 (f) the aggregate amount of all other non-cash charges, expenses or losses
reducing Consolidated Net Income (excluding any non-cash charge, expense or loss that results in an accrual of a reserve for cash charges in any future period and any non-cash charge, expense or loss relating to write-offs, write-downs or reserves
with respect to accounts or inventory) for such period, 
 (g) acquired in-process research and development
expenditures that are expensed at the time of or immediately following the acquisition thereof, in a Permitted Acquisition or otherwise, 
 (h) fees, expenses and financing costs incurred or paid in connection with any incurrence of issuance of any Indebtedness or Equity Issuance (or proposed issuance of Indebtedness or Equity Issuance) to
the extent required to be expensed under GAAP, 
 (i) any amortization or write-down of intangible assets
(including goodwill, software and organizational costs), 
 (j) contingent consideration paid in connection with
a Permitted Acquisition to the extent required to be expensed under GAAP, 
 (k) non-cash expenses related to
equity-based compensation, 
 (l) amortization or write-off of customer incentive payments treated as
contra-revenue under GAAP, 
 (m) minority interests, 

(n) to the extent actually reimbursed, expenses incurred to the extent covered by indemnification provisions in any
agreement in connection with any Permitted Acquisition, 
 (o) expenses with respect to liability or casualty
events or business interruption, to the extent Borrower has a reasonable good faith belief that it or its Subsidiaries will receive net cash proceeds from insurance with respect thereto, 

(p) losses incurred in connection with any redemption or repurchases of 2010 Convertible Notes or any other debt
securities of Borrower, and 
 (q) rental payments in connection with Attributable Indebtedness and synthetic
leases, 
 and (y) subtracting therefrom, in each case only to the extent (and in the same proportion) included in determining such
Consolidated Net Income and without duplication: 
 (a) the aggregate amount of all non-cash income or gains
increasing Consolidated Net Income (other than the accrual of revenue or recording of receivables in the ordinary course of business or any non-cash income or gains to be received in cash in any future period) for such period, 

  
 9 








 (b) income created by or relating to contingent consideration in an Asset
Sale to the extent recognized as revenue under GAAP, and 
 (c) gains in connection with any redemption or
repurchases of 2010 Convertible Notes or any other debt securities of Borrower. 
 Consolidated EBITDA shall be calculated for
all purposes (x) on a Pro Forma Basis to give effect to any Permitted Acquisition or Asset Sale (other than any dispositions in the ordinary course of business) consummated at any time on or after the first day of the applicable Test Period and
prior to the date of determination as if each such Permitted Acquisition and Asset Sale had been effected on the first day of such period; and (y) to exclude the effects of adjustments to inventory, property and equipment, software and other
intangible assets and deferred revenue required or permitted by GAAP resulting from the application of purchase accounting in relation to any Permitted Acquisition. 
 “Consolidated Indebtedness” shall mean, with respect to Borrower and its Subsidiaries as at any date of determination, the aggregate amount of all Indebtedness (other than
(x) Indebtedness of the types described in clauses (h) and (as to contingent amounts only) (j) of the definition of Indebtedness and (y) Indebtedness of the types described in clauses (f) and (k), or the last sentence, of
the definition of Indebtedness, in each case in this clause (y), to the extent that the underlying Indebtedness of others is of the types described in clauses (h) and (as to contingent amounts only) (j) of the definition of Indebtedness)
of Borrower and its Subsidiaries, determined on a consolidated basis in accordance with GAAP. 
 “Consolidated Interest
Coverage Ratio” shall mean, for any Test Period, the ratio of (x) Consolidated EBITDA for such Test Period to (y) Consolidated Interest Expense (other than any component of Consolidated Interest Expense described in clauses (c),
(d) and, unless actually paid in cash by Borrower or any of its Subsidiaries, (g) of the definition of Consolidated Interest Expense) payable in cash on a current basis for such Test Period. 

“Consolidated Interest Expense” shall mean, for any period, the total consolidated interest expense of Borrower and its
Subsidiaries for such period determined on a consolidated basis in accordance with GAAP plus, without duplication: 
 (a) imputed interest on Capital Lease Obligations and Attributable Indebtedness of Borrower and its Subsidiaries for such period; 

(b) commissions, discounts and other fees and charges owed by Borrower or any of its Subsidiaries with respect to letters
of credit securing financial obligations, bankers’ acceptance financing and receivables financings for such period; 
 (c) amortization of debt issuance costs, debt discount or premium and other financing fees and expenses incurred by Borrower or any of its Subsidiaries for such period; 

(d) cash contributions to any employee stock ownership plan or similar trust made by Borrower or any of its Subsidiaries
to the extent such contributions are used by such plan or trust to pay interest or fees to any person (other than Borrower or a Wholly Owned Subsidiary) in connection with Indebtedness incurred by such plan or trust for such period; 

  
 10 









 (e) all interest paid or payable with respect to discontinued operations of
Borrower or any of its Subsidiaries for such period; 
 (f) the interest portion of any deferred payment
obligations of Borrower or any of its Subsidiaries for such period; and 
 (g) all interest on any Indebtedness
of Borrower or any of its Subsidiaries of the type described in clause (f) of the definition of “Indebtedness” for such period; 

provided that Consolidated Interest Expense shall be calculated after giving effect to Hedging Agreements related to interest rates (including
associated costs), on a “hedge” basis, regardless of whether such basis is available under GAAP and excluding mark-to-market gains and losses with respect to Hedging Agreements related to interest rates. 

Consolidated Interest Expense shall be calculated on a Pro Forma Basis to give effect to the Indebtedness (other than Indebtedness
incurred for ordinary course working capital needs under ordinary course revolving credit facilities) incurred, assumed or permanently repaid or extinguished at any time on or after the first day of the Test Period and prior to the date of
determination in connection with any Permitted Acquisition or any Asset Sale as if such incurrence, assumption, repayment or extinguishment had been effected on the first day of such period (with the interest expense on any such Indebtedness bearing
interest at a floating rate being determined for periods prior to the date when actually incurred, based upon the interest rate thereon in effect on the date of such incurrence). 

“Consolidated Net Income” shall mean, for any period, the consolidated net income (or loss) of Borrower and its
Subsidiaries determined on a consolidated basis in accordance with GAAP; provided that there shall be excluded from such net income (to the extent otherwise included therein), without duplication: 

(a) the net income (or loss) of any person (other than a Subsidiary of Borrower) in which any person other than Borrower
and its Subsidiaries has an ownership interest, except to the extent that cash in an amount equal to any such income has actually been received by Borrower or any of its Subsidiaries during such period; 

(b) any gain (or loss), together with any related provisions for taxes on any such gain (or the tax effect of any such
loss), realized during such period by Borrower or any of its Subsidiaries upon any Asset Sale (other than any dispositions in the ordinary course of business) by Borrower or any of its Subsidiaries, including any restructuring charges related
thereto to the extent required to be expensed in accordance with GAAP; 
 (c) gains and losses due solely to
fluctuations in currency values and the related tax effects determined in accordance with GAAP for such period; 

(d) earnings resulting from any reappraisal, revaluation or write-up of assets; 

(e) mark-to-market gains and losses with respect to Hedging Obligations for such period; and 

  
 11 









 (f) any extraordinary or nonrecurring gain (or extraordinary or nonrecurring
loss), together with any related provision for taxes on any such gain (or the tax effect of any such loss), recorded or recognized by Borrower or any of its Subsidiaries during such period. 

“Consolidated Tax Expense” shall mean, for any period, the tax expense of Borrower and its Subsidiaries, for such
period, determined on a consolidated basis in accordance with GAAP. 
 “Consolidated Total Assets Less
Goodwill” shall mean, at any date of determination, the Total Assets, less goodwill, as set forth on the balance sheet of Borrower used to determine Total Assets. 
 “Contingent Obligation” shall mean, as to any person, any obligation, agreement, understanding or arrangement of such person guaranteeing or intended to guarantee any Indebtedness
(“primary obligations”) of any other person (the “primary obligor”) in any manner, whether directly or indirectly, including any obligation of such person, whether or not contingent, (a) to purchase any such
primary obligation; (b) to advance or supply funds (i) for the purchase or payment of any such primary obligation or (ii) to maintain working capital or equity capital of the primary obligor or otherwise to maintain the net worth or
solvency of the primary obligor; (c) to purchase property, securities or services primarily for the purpose of assuring the owner of any such primary obligation of the ability of the primary obligor to make payment of such primary obligation;
(d) with respect to bankers’ acceptances, letters of credit and similar credit arrangements, until a reimbursement obligation arises (which reimbursement obligation shall constitute Indebtedness); or (e) otherwise to assure or hold
harmless the holder of such primary obligation against loss in respect thereof; provided, however, that the term “Contingent Obligation” shall not include endorsements of instruments for deposit or collection in the ordinary
course of business or any product warranties. The amount of any Contingent Obligation shall be deemed to be an amount equal to the stated or determinable amount of the primary obligation in respect of which such Contingent Obligation is made (or, if
less, the maximum amount of such primary obligation for which such person may be liable, whether singly or jointly, pursuant to the terms of the instrument evidencing such Contingent Obligation) or, if not stated or determinable, the maximum
reasonably anticipated liability in respect thereof (assuming such person is required to perform thereunder) as determined by such person in good faith. 
 “Control” shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of a person, whether through the ownership of
voting securities, by contract or otherwise, and the terms “Controlling” and “Controlled” shall have meanings correlative thereto. 
 “Control Agreement” shall have the meaning assigned to such term in the Security Agreement. 
 “Credit Extension” shall mean, as the context may require, (i) the making of a Loan by a Lender or (ii) the issuance of any Letter of Credit, or the amendment, extension or
renewal of any existing Letter of Credit, by the Issuing Bank. 
 “CSG Media” shall mean CSG Media, LLC, a
Delaware limited liability company. 

  
 12 









 “De Minimus Subsidiary” shall mean any Subsidiary formed or acquired after
the Closing Date (including any Foreign Subsidiary that becomes a Domestic Subsidiary after the Closing Date) with, in the aggregate, consolidated assets having a book value of less than $2,500,000. 

“Debt Issuance” shall mean the incurrence by Borrower or any of its Subsidiaries of any Indebtedness after the Closing
Date (other than as permitted by Section 6.01 or Section 2.20). 
 “Default” shall mean
any event, occurrence or condition which is, or upon notice, lapse of time or both would constitute, an Event of Default. 

“Default Rate” shall have the meaning assigned to such term in Section 2.06(c). 

“Defaulting Lender” shall mean any Lender, as reasonably determined by the Administrative Agent, that (a) has
failed to fund any portion of its Loans or participations in Letters of Credit or Swingline Loans required to be funded by it hereunder within one Business Day of the date required to be funded by it hereunder, (b) has notified the
Administrative Agent, the Issuing Bank, the Swingline Lender, any Lender and/or Borrower in writing that it does not intend to comply with any of its funding obligations under this Agreement or has made a public statement to the effect that it does
not intend to comply with its funding obligations under this Agreement or under other agreements in which it commits to extend credit, (c) has failed, within three Business Days after request by the Administrative Agent, to confirm that it will
comply with the terms of this Agreement relating to its obligations to fund prospective Loans and participations in then outstanding Letters of Credit and Swingline Loans, (d) has otherwise failed to pay over to the Administrative Agent or any
other Lender any other amount required to be paid by it hereunder within three Business Days of the date when due, unless the subject of a good faith dispute, or (e) in the case of a Lender that has a Commitment, LC Exposure or Swingline
Exposure outstanding at such time, shall take, or is the Subsidiary of any person that has taken, any action or be (or is) the subject of any action or proceeding of a type described in Section 8.01(g) or (h) (or any
comparable proceeding initiated by a regulatory authority having jurisdiction over such Lender or such person). 

“Disqualified Capital Stock” shall mean any Equity Interest which, by its terms (or by the terms of any security into
which it is convertible or for which it is exchangeable at the option of the holder thereof), or upon the happening of any event, (a) matures (excluding any maturity as the result of an optional redemption by the issuer thereof) or is
mandatorily redeemable, pursuant to a sinking fund obligation or otherwise, or is redeemable at the option of the holder thereof, in whole or in part, on or prior to the first anniversary of the Final Maturity Date, (b) is convertible into or
exchangeable (unless at the sole option of the issuer thereof) for (i) debt securities or (ii) any Equity Interests referred to in (a) above, in each case at any time on or prior to the first anniversary of the Final Maturity Date, or
(c) contains any repurchase obligation which may come into effect prior to payment in full of all Obligations; provided, however, that any Equity Interests that would not constitute Disqualified Capital Stock but for provisions
thereof giving holders thereof (or the holders of any security into or for which such Equity Interests is convertible, exchangeable or exercisable) the right to require the issuer thereof to redeem such Equity Interests upon the occurrence of a
change in control or an asset sale occurring prior to the first anniversary of the Final Maturity Date shall not constitute Disqualified Capital Stock if such Equity Interests provide that the issuer thereof will not redeem any such Equity Interests
pursuant to such provisions prior to the repayment in full of the Obligations. 

  
 13 









 “Dividend” with respect to any person shall mean that such person has
declared or paid a dividend or returned any equity capital to the holders of its Equity Interests or authorized or made any other distribution, payment or delivery of property (other than Qualified Capital Stock of such person) or cash to the
holders of its Equity Interests as such, or redeemed, retired, purchased or otherwise acquired, directly or indirectly, for consideration any of its Equity Interests outstanding (or any options or warrants issued by such person with respect to its
Equity Interests), or set aside any funds for any of the foregoing purposes, or shall have permitted any of its Subsidiaries to purchase or otherwise acquire for consideration any of the Equity Interests of such person outstanding (or any options or
warrants issued by such person with respect to its Equity Interests). 
 “Dollar Equivalent” shall mean, as to
any amount denominated in an Alternate Currency as of any date of determination, the amount of dollars that would be required to purchase the amount of such Alternate Currency based upon the Spot Rate. 

“dollars” or “$” shall mean lawful money of the United States. 

“Domestic EBITDA Percentage” shall mean the percentage of Consolidated EBITDA for the four fiscal quarters then ended
that is attributable to Companies that are not Foreign Subsidiaries. 
 “Domestic Holding Company Subsidiary”
shall mean a Subsidiary, other than a Foreign Subsidiary, substantially all of whose assets consist of the Equity Interests in controlled foreign corporations within the meaning of Section 957(a) of the Code. 

“Domestic Subsidiary” means any Subsidiary that is organized under the Laws of the United States, any state thereof or
the District of Columbia. 
 “Early Termination Date” shall mean December 1, 2016 if the 2010 Convertible
Notes remain outstanding on such date, unless Borrower has combined unrestricted cash and Cash Equivalents and unused availability under the Revolving Commitments of at least $200.0 million in the aggregate as of such date. 

“Eligible Assignee” shall mean any person to whom a Lender is permitted to assign Loans and Commitments pursuant to
Section 10.04(b)(i); provided that “Eligible Assignee” shall not include Borrower or any of its Affiliates or Subsidiaries or any natural person. 
 “Embargoed Person” shall mean any party that (i) is publicly identified on the most current list of “Specially Designated Nationals and Blocked Persons” published by the
U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”) or resides, is organized or chartered, or has a place of business in a country or territory subject to OFAC sanctions or embargo programs or (ii) is
publicly identified as prohibited from doing business with the United States under the International Emergency Economic Powers Act, the Trading With the Enemy Act, or any other Requirement of Law. 

“English Share Charge” shall mean the English share charge, substantially in the form of Exhibit N. 

“Environment” shall mean ambient air, indoor air, surface water and groundwater (including potable water, navigable
water and wetlands), the land surface or subsurface strata and any other environmental medium and natural resources. 

  
 14 









 “Environmental Claim” shall mean any claim, notice, demand, order, action,
suit, proceeding or other communication alleging liability for or obligation with respect to any investigation, remediation, removal, cleanup, response, corrective action, damages to natural resources, personal injury, property damage, fines,
penalties or other costs resulting from, related to or arising out of (i) the presence, Release or threatened Release in or into the Environment of Hazardous Material at any location or (ii) any violation or alleged violation of any
Environmental Law, and shall include any claim seeking damages, contribution, indemnification, cost recovery, compensation or injunctive relief resulting from, related to or arising out of the presence, Release or threatened Release of Hazardous
Material or alleged injury or threat of injury to health, safety or the Environment. 
 “Environmental Law”
shall mean any and all present and future treaties, laws, statutes, ordinances, regulations, rules, decrees, orders, judgments, consent orders, consent decrees, code or other binding requirements, and the common law, relating to the Environment, the
Release or threatened Release of pollutants, contaminants or hazardous or toxic materials, natural resources or natural resource damages, or human or occupational safety or health as it relates to human exposure to hazardous materials. 

“Environmental Permit” shall mean any permit, license, approval, registration, notification, exemption, consent or other
authorization required by or from a Governmental Authority under Environmental Law. 
 “Equity Interest” shall
mean, with respect to any person, any and all shares, interests, participations or other equivalents, including membership interests (however designated, whether voting or nonvoting), of equity of such person, including, if such person is a
partnership, partnership interests (whether general or limited) and any other interest or participation that confers on a person the right to receive a share of the profits and losses of, or distributions of property of, such partnership, whether
outstanding on or issued after the Closing Date, but excluding debt securities convertible or exchangeable into such equity. 

“Equity Issuance” shall mean, without duplication, (i) any issuance or sale by Borrower after the Closing Date of
any Equity Interests in Borrower (including any Equity Interests issued upon exercise of any warrant or option) or any warrants or options to purchase Equity Interests or (ii) any contribution to the capital of Borrower. 

“ERISA” shall mean the Employee Retirement Income Security Act of 1974, as the same may be amended from time to time.

 “ERISA Affiliate” shall mean, with respect to any person, any trade or business (whether or not
incorporated) that, together with such person, is treated as a single employer under Section 414 of the Code. 

“ERISA Event” shall mean (a) any “reportable event,” as defined in Section 4043 of ERISA or the
regulations issued thereunder, with respect to a Plan (other than an event for which the 30-day notice period is waived by regulation); (b) with respect to a Plan, the failure to satisfy the minimum funding standards of Sections 412 and
430 of the Code and Section 302 of ERISA, whether or not waived; (c) the failure to make by its due date a required installment under Section 430(j) of the Code with respect to any Plan or the failure to make any required contribution
to a Multiemployer Plan; (d) the filing pursuant to Section 412(c) of the Code or Section 302(c) of ERISA of an application for a waiver of 

  
 15 









 
the minimum funding standard with respect to any Plan; (e) the incurrence by any Loan Party or any of its ERISA Affiliates of any liability under Title IV of ERISA with respect to the
termination of any Plan; (f) a determination that any Plan is, or is expected to be, in “at risk” status (within the meaning of Section 430 of the Code or Section 303 of ERISA); (g) the receipt by any Loan Party or any
of its ERISA Affiliates from the PBGC or a plan administrator of any notice relating to the intention to terminate any Plan or Plans or to appoint a trustee to administer any Plan, or the occurrence of any event or condition which could reasonably
be expected to constitute grounds under ERISA for the termination of, or the appointment of a trustee to administer, any Plan; (h) the incurrence by any Loan Party or any of its ERISA Affiliates of any liability with respect to the withdrawal
from any Plan or Multiemployer Plan; (i) the receipt by any Loan Party or any of its ERISA Affiliates of any notice, concerning the imposition of Withdrawal Liability or a determination that a Multiemployer Plan is, or is expected to be,
insolvent or in reorganization, within the meaning of Title IV of ERISA or in endangered or critical status (within the meaning of Section 432 of the Code or Section 305 of ERISA); (j) the “substantial cessation of
operations” within the meaning of Section 4062(e) of ERISA with respect to a Plan; (k) the making of any amendment to any Plan which could result in the imposition of a lien or the posting of a bond or other security; and (l) the
occurrence of a nonexempt prohibited transaction (within the meaning of Section 4975 of the Code or Section 406 of ERISA) which could reasonably be expected to result in liability to any Loan Party. 

“euro” or “ €“ shall mean the single currency of the Participating Member States. 

“Eurocurrency Borrowing” shall mean a Borrowing comprised of Eurocurrency Loans. 

“Eurocurrency Loan” shall mean any Eurocurrency Revolving Loan or Eurocurrency Term Loan. 

“Eurocurrency Revolving Borrowing” shall mean a Borrowing comprised of Eurocurrency Revolving Loans. 

“Eurocurrency Revolving Loan” shall mean any Revolving Loan bearing interest at a rate determined by reference to the
Adjusted LIBOR Rate in accordance with the provisions of Article II. 
 “Eurocurrency Term Loan”
shall mean any Term Loan bearing interest at a rate determined by reference to the Adjusted LIBOR Rate in accordance with the provisions of Article II. 
 “Event of Default” shall have the meaning assigned to such term in Section 8.01. 
 “Excess Amount” shall have the meaning assigned to such term in Section 2.10(f). 
 “Exchange Act” shall mean the Securities Exchange Act of 1934, as amended. 
 “Excluded Swap Obligation” shall mean, with respect to any Loan Party, any obligation (a “Swap Obligation”) to pay or perform under any agreement, contract or transaction
that constitutes a “swap” within the meaning of section 1a(47) of the Commodity Exchange Act, if, and to the extent that, all or a portion of the guarantee of such Loan Party of, or the grant by such Loan Party of a security interest to
secure, such Swap Obligation (or any guarantee thereof) is or becomes illegal under the Commodity Exchange Act or any rule, regulation or order of the Commodity Futures Trading Commission (or the application or official interpretation of any
thereof). 

  
 16 









 “Excluded Taxes” shall mean, with respect to the
Administrative Agent, any Lender, the Issuing Bank or any other recipient of any payment to be made by or on account of any obligation of any Loan Party hereunder, (a) Taxes imposed as a result of a present or former connection between such
recipient and the jurisdiction imposing such Tax (other than connections arising from such recipient having executed, delivered, or become a party to, performed its obligations or received payments under, received or perfected a security interest
under, engaged in any other transaction pursuant to, or enforced, any Loan Document, or sold or assigned an interest in any Loan or Loan Document), (b) in the case of a Foreign Lender (other than an assignee pursuant to a request by Borrower
under Section 2.16), any U.S. federal withholding Tax that is imposed on payments resulting from any Requirements of Law that are in effect at the time such Foreign Lender becomes a party hereto, except to the extent that such Foreign
Lender’s assignor, if any, was entitled, immediately prior to such assignment, to receive additional amounts or indemnity payments from the applicable Loan Party with respect to such withholding Tax pursuant to Section 2.15;
(c) in the case of a Foreign Lender who designates a new lending office, any U.S. federal withholding Tax that is imposed on payments resulting from any Requirements of Law that are in effect at the time of such change in lending office, except
to the extent that such Foreign Lender was entitled, immediately prior to such change in lending office, to receive additional amounts or indemnity payments from the applicable Loan Party with respect to such withholding Tax pursuant to
Section 2.15, (d) any Tax that is attributable to such Lender’s failure to comply with Section 2.15(e), (e) taxes attributable to the failure by a beneficial owner (under applicable tax law) of a payment to
provide (to any Person prescribed by law to receive) any documentation necessary to claim any applicable exemption from, or reduction of, such taxes, which documentation such beneficial owner was legally eligible to provide or (f) any
withholding Taxes imposed under FATCA. 
 “Existing Credit Agreement” shall mean the Credit Agreement, dated as
of September 24, 2010, and amended and restated as of November 24, 2010, among Borrower, the guarantors party thereto, the lenders party thereto, UBS Securities LLC and RBC Capital Marks, as joint lead arrangers and joint bookmanagers, RBC
Capital Markets, as syndication agent, the co-documentation agents party thereto, UBS AG, Stamford Branch, as issuing bank, administrative agent and collateral agent, and UBS Loan Finance LLC, as swingline lender. 

“Existing Lien” shall have the meaning assigned to such term in Section 6.02(c). 

“FATCA” shall mean Sections 1471 through 1474 of the Code, as of the Closing Date (or any amended version that is
substantively comparable), any current or future regulations or official interpretations thereof and any agreements entered into pursuant to Section 1471(b)(1) of the Code. 

“Federal Funds Effective Rate” shall mean, for any day, the weighted average of the rates on overnight federal funds
transactions with members of the Federal Reserve System of the United States arranged by federal funds brokers, as published on the next succeeding Business Day by the Federal Reserve Bank of New York, or, if such rate is not so published for any
day that is a Business Day, the average of the quotations for such day for such transactions received by the Administrative Agent from three federal funds brokers of recognized standing selected by it. 

“Fee Letter” shall mean the Fee Letter dated October 11, 2012 between Borrower and Royal Bank of Canada.

 “Fees” shall mean the Commitment Fees, the Agent Fees, the LC Participation Fees and the Fronting Fees.


  
 17 









 “Final Maturity Date” shall mean the latest of the Revolving Maturity Date,
the Term Loan Maturity Date and any Incremental Term Loan Maturity Date applicable to existing Incremental Term Loans, as of any date of determination. 
 “Financial Officer” of any person shall mean the chief financial officer, principal accounting officer, treasurer or controller of such person. 

“First-Lien Leverage Ratio” shall mean, at any date of determination, the ratio of (i) Consolidated Indebtedness
that is secured on such date less the aggregate amount of any such Indebtedness that is secured by Liens permitted by Section 6.02(o) on such date to (ii) Consolidated EBITDA for the Test Period then most recently ended. 

“Foreign Lender” shall mean any Lender that is not, for United States federal income tax purposes, (i) an
individual who is a citizen or resident of the United States, (ii) a corporation, partnership or other entity treated as a corporation or partnership created or organized in or under the laws of the United States, any state thereof or the
District of Columbia, (iii) an estate whose income is subject to U.S. federal income taxation regardless of its source or (iv) a trust if a court within the United States is able to exercise primary supervision over the administration of
such trust and one or more United States persons have the authority to control all substantial decisions of such trust. In addition, solely for purposes of clauses (b) and (c) of the definition of Excluded Taxes, a Foreign Lender shall
include a partnership or other entity treated as a partnership created or organized in or under the laws of the United States, any state thereof or the District of Columbia, but only to the extent the partners of such partnership (including indirect
partners if the direct partners are partnerships or other entities treated as partnerships for U.S. federal income tax purposes created or organized in or under the laws of the United States, any state thereof or the District of Columbia) are
treated as Foreign Lenders under the preceding sentence (in which event, the determination of whether a U.S. federal withholding tax on payments resulted from any Requirements of Law in effect at the time such Foreign Lender became a party hereto
will be made by reference to the time when the applicable direct or indirect partner became a direct or indirect partner of such Foreign Lender, but only if such date is later than the date on which such Foreign Lender became a party hereto).

 “Foreign Plan” shall mean any employee benefit plan, program, policy, arrangement or agreement maintained or
contributed to by any Loan Party with respect to employees employed outside the United States. 
 “Foreign
Subsidiary” shall mean a Subsidiary (i) that is organized under the laws of a jurisdiction other than the United States or any state thereof or the District of Columbia or (ii) that is a direct Subsidiary of a Subsidiary described
in clause (i) above. 
 “Fronting Fee” shall have the meaning assigned to such term in
Section 2.05(c). 
 “Fund” shall mean any person that is (or will be) engaged in making,
purchasing, holding or otherwise investing in commercial loans and similar extensions of credit in the ordinary course of its business. 
 “GAAP” shall mean generally accepted accounting principles in the United States applied on a consistent basis. 

  
 18 









 “Governmental Authority” shall mean the government of the United States or
any other nation, or of any political subdivision thereof, whether state, provincial, territorial or local, and any agency, authority, instrumentality, regulatory body, court, central bank or other entity exercising executive, legislative, judicial,
taxing, regulatory or administrative powers or functions of or pertaining to government (including any supra-national bodies such as the European Union, the European Central Bank or the Organisation for Economic Co-operation and Development).

 “Governmental Real Property Disclosure Requirements” shall mean any requirement of Environmental Law
requiring notification, registration or filing to or with any Governmental Authority in connection with the sale, lease, mortgage, assignment or other transfer (including any transfer of control) of any Real Property, facility, establishment or
business. 
 “Guaranteed Obligations” shall have the meaning assigned to such term in Section 7.01.

 “Guarantees” shall mean the guarantees issued pursuant to Article VII by Borrower and the
Subsidiary Guarantors. 
 “Hazardous Materials” shall mean the following: hazardous substances; hazardous
wastes; polychlorinated biphenyls (“PCBs”) or any substance or compound containing PCBs; asbestos or any asbestos-containing materials in any form or condition; radon or any other radioactive materials including any source, special
nuclear or by-product material; petroleum, crude oil or any fraction thereof; and any other pollutant or contaminant or chemicals, wastes, materials, compounds, constituents or substances, subject to regulation or which can give rise to liability
under any Environmental Laws. 
 “Hedging Agreement” shall mean any swap, cap, collar, forward purchase or
similar agreements or arrangements dealing with interest rates, currency exchange rates or commodity prices, either generally or under specific contingencies. 
 “Hedging Obligations” shall mean obligations under or with respect to Hedging Agreements. 
 “Immaterial Subsidiaries” shall mean any Subsidiaries of Borrower (a) the combined revenues of which constituted, for the period of four fiscal quarters ended on the last day of the
most recent fiscal quarter or fiscal year in respect of which financial statements shall have been delivered pursuant to Section 5.01(a) or (b), less than, for all such Subsidiaries in the aggregate, 5% of the consolidated
revenues of Borrower and its Subsidiaries for such period and (b) the consolidated assets of which constituted, as at such last day, less than, for all such Subsidiaries in the aggregate, 5% of the consolidated assets of Borrower and its
Subsidiaries at such day. 
 “Increase Effective Date” shall have the meaning assigned to such term in
Section 2.20(a). 
 “Increase Joinder” shall have the meaning assigned to such term in
Section 2.20(c). 
 “Incremental Revolving Commitment” shall have the meaning assigned to such term
in Section 2.20(a). 

  
 19 









 “Incremental Term Loans” shall have the meaning assigned to such term in
Section 2.20(c). 
 “Incremental Term Loan Commitment” shall have the meaning assigned to such term
in Section 2.20(a). 
 “Incremental Term Loan Maturity Date” shall have the meaning assigned to
such term in Section 2.20(c). 
 “Indebtedness” of any person shall mean, without duplication,
(a) all obligations of such person for borrowed money; (b) all obligations of such person evidenced by bonds, debentures, notes or similar instruments; (c) all obligations of such person upon which interest charges are customarily
paid or accrued (excluding trade accounts payable and accrued obligations incurred in the ordinary course of business); (d) all obligations of such person under conditional sale or other title retention agreements relating to property purchased
by such person; (e) all obligations of such person issued or assumed as the deferred purchase price of property or services (excluding deferred compensation, contingent consideration in respect of Permitted Acquisitions and trade accounts
payable and accrued obligations incurred in the ordinary course of business); (f) all Indebtedness of others secured by any Lien on property owned or acquired by such person, whether or not the obligations secured thereby have been assumed, but
limited to the fair market value of such property; (g) all Capital Lease Obligations, Purchase Money Obligations and synthetic lease obligations of such person; (h) all Hedging Obligations to the extent required to be reflected on a
balance sheet of such person; (i) all Attributable Indebtedness of such person; (j) all obligations of such person for the reimbursement of any obligor in respect of letters of credit, letters of guaranty, bankers’ acceptances and
similar credit transactions; and (k) all Contingent Obligations of such person in respect of Indebtedness of others of the kinds referred to in clauses (a) through (j) above. The Indebtedness of any person shall include the
Indebtedness of any other entity (including any partnership in which such person is a general partner) to the extent such person is liable therefor as a result of such person’s ownership interest in or other relationship with such entity,
except to the extent that terms of such Indebtedness expressly provide that such person is not liable therefor. 

“Indemnified Taxes” shall mean all Taxes, other than Excluded Taxes, imposed on or with respect to any payment made by
any Loan Party under any Loan Document. 
 “Indemnitee” shall have the meaning assigned to such term in
Section 10.03(b). 
 “Information” shall have the meaning assigned to such term in
Section 10.12. 
 “Intellectual Property” shall have the meaning assigned to such term in
Section 3.06(a). 
 “Interest Election Request” shall mean a request by Borrower to convert or
continue a Revolving Borrowing or Term Borrowing in accordance with Section 2.08(b), substantially in the form of Exhibit E. 
 “Interest Payment Date” shall mean (a) with respect to any ABR Loan (including Swingline Loans), the last Business Day of each March, June, September and December to occur during any
period in which such Loan is outstanding, (b) with respect to any Eurocurrency Loan, the last day of the Interest Period applicable to the Borrowing of which such Loan is a part and, in the case of a Eurocurrency Loan with an Interest Period of
more than three months’ duration, each day prior to the last 

  
 20 









 
day of such Interest Period that occurs at intervals of three months’ duration after the first day of such Interest Period, (c) with respect to any Revolving Loan or Swingline Loan, the
Revolving Maturity Date or such earlier date on which the Revolving Commitments are terminated and (d) with respect to any Term Loan, the Term Loan Maturity Date or an Incremental Term Loan Maturity Date. 

“Interest Period” shall mean, with respect to any Eurocurrency Borrowing, the period commencing on the date of such
Borrowing and ending on the numerically corresponding day in the calendar month that is one, two, three or six months (or nine or twelve months if agreed to by all affected Lenders) thereafter, as Borrower may elect; provided that (a) if
Borrower does not make an election of an Interest Period for a Eurocurrency Borrowing of Term Loans, it shall be deemed to have elected an Interest Period of three months, (b) if any Interest Period would end on a day other than a Business Day,
such Interest Period shall be extended to the next succeeding Business Day unless such next succeeding Business Day would fall in the next calendar month, in which case such Interest Period shall end on the next preceding Business Day, (c) any
Interest Period that commences on the last Business Day of a calendar month (or on a day for which there is no numerically corresponding day in the last calendar month of such Interest Period) shall end on the last Business Day of the last calendar
month of such Interest Period and (d) the first Interest Period in respect of any Term Loans borrowed on the Closing Date shall begin on the Closing Date and end on December 13, 2012. For purposes hereof, the date of a Borrowing initially
shall be the date on which such Borrowing is made and thereafter shall be the effective date of the most recent conversion or continuation of such Borrowing; provided, however, that an Interest Period shall be limited to the extent
required under Section 2.03(e). 
 “Investments” shall have the meaning assigned to such term in
Section 6.04. 
 “Issuing Bank” shall mean, as the context may require, (a) Royal Bank of
Canada, in its capacity as issuer of Letters of Credit issued by it; (b) any other Lender that may become an Issuing Bank pursuant to Sections 2.18(j) and (k) in its capacity as issuer of Letters of Credit issued by such
Lender; or (c) collectively, all of the foregoing. 
 “Issuing Country” shall have the meaning assigned to
such term in Section 10.18(a). 
 “Joinder Agreement” shall mean a joinder agreement substantially
in the form of Exhibit F. 
 “Judgment Currency” shall have the meaning assigned to such term in
Section 10.17(a). 
 “Judgment Currency Conversion Date” shall have the meaning assigned to such
term in Section 10.17(a). 
 “LC Commitment” shall mean the commitment of the Issuing Bank to issue
Letters of Credit pursuant to Section 2.18. The amount of the LC Commitment shall initially be $25.0 million, but shall in no event exceed the Revolving Commitment. 

“LC Disbursement” shall mean a payment or disbursement made by the Issuing Bank pursuant to a drawing under a Letter of
Credit. 
 “LC Exposure” shall mean at any time the sum of (a) the Dollar Equivalent of the aggregate
undrawn amount of all outstanding Letters of Credit at such time plus (b) the Dollar Equivalent of the aggregate principal amount of all Reimbursement Obligations outstanding at such time. The LC


  
 21 









 
Exposure of any Revolving Lender at any time shall mean its Pro Rata Percentage of the aggregate LC Exposure at such time. 

“LC Participation Fee” shall have the meaning assigned to such term in Section 2.05(c). 

“LC Request” shall mean a request by Borrower in accordance with the terms of Section 2.18(b) and
substantially in the form of Exhibit G, or such other form as shall be approved by the Administrative Agent. 

“Lead Arrangers” shall have the meaning assigned to such term in the preamble hereto. 

“Lenders” shall mean (a) the financial institutions that have become parties hereto as Lenders and (b) any
financial institution or other entity that has become a party as a Lender hereto pursuant to an Assignment and Assumption, other than, in each case, any such financial institution that has ceased to be a party hereto pursuant to an Assignment and
Assumption. Unless the context clearly indicates otherwise, the term “Lenders” shall include the Swingline Lender. 

“Letter of Credit” shall mean any letter of credit or similar instrument issued or to be issued by an Issuing Bank for
the account of Borrower or any Subsidiary pursuant to Section 2.18. 
 “Letter of Credit Expiration
Date” shall mean the date which is fifteen days prior to the Revolving Maturity Date. 
 “LIBOR Rate”
shall mean, with respect to any Eurocurrency Borrowing for any Interest Period, the rate per annum determined by the Administrative Agent to be the arithmetic mean of the offered rates for deposits in the relevant Approved Currency with a term
comparable to such Interest Period that appears on the Telerate British Bankers Assoc. Interest Settlement Rates Page (as defined below) at approximately 11:00 a.m., London, England time, on the second full London Business Day preceding the first
day of such Interest Period (or in the case of a Eurocurrency Borrowing in pounds, the London Business Day that is the first day of such Interest Period); provided, however, that (i) if no comparable term for an Interest Period is
available, the LIBOR Rate shall be determined using the weighted average of the offered rates for the two terms most nearly corresponding to such Interest Period and (ii) if there shall at any time no longer exist a Telerate British Bankers
Assoc. Interest Settlement Rates Page, “LIBOR Rate” shall mean, with respect to each day during each Interest Period pertaining to Eurocurrency Borrowings comprising part of the same Borrowing, the rate determined by the Administrative
Agent on a basis consistent with the basis on which it determines the LIBOR Rate for similarly situated borrowers. 

“Lien” shall mean, with respect to any property, (a) any mortgage, deed of trust, lien, pledge, encumbrance, claim,
charge, assignment, hypothecation, security interest or encumbrance of any kind, including any easement, right-of-way or other encumbrance on title to Real Property, in, on or of such property in each of the foregoing cases whether voluntary or
imposed by law; (b) the interest of a vendor or a lessor under any conditional sale agreement, capital lease or title retention agreement (or any financing lease having substantially the same economic effect as any of the foregoing) relating to
such property; and (c) in the case of the Equity Interests of any Subsidiary, any purchase option, call or similar right of a third party with respect to such securities. 

  
 22 









 “Loan Documents” shall mean this Agreement, the Letters of Credit, the
Notes (if any), the Security Documents, the Fee Letter and any other document that Borrower and the Administrative Agent have agreed to be a Loan Document, other than a Hedging Agreement or a Treasury Services Agreement. 

“Loan Parties” shall mean Borrower and the Subsidiary Guarantors. 

“Loans” shall mean, as the context may require, a Revolving Loan, a Term Loan or a Swingline Loan (and shall include any
Replacement Term Loans and any Loans contemplated by Section 2.20). 
 “London Business Day” shall
mean any day on which banks are generally open for dealings in dollar deposits in the London interbank market. 

“Margin Stock” shall have the meaning assigned to such term in Regulation U. 

“Market Disruption Loans” shall mean Loans the rate of interest applicable to which is based upon the Market Disruption
Rate, and the Applicable Margin with respect thereto shall be the same as (i) in the case of any Loan of any Class bearing a Market Disruption Rate determined by reference to the Alternate Base Rate, the Applicable Margin then applicable to ABR
Loans of such Class and (ii) in the case of any other Loan of any Class bearing a Market Disruption Rate, the Applicable Margin then applicable to Eurocurrency Loans of such Class; provided that, other than with respect to the rate of
interest and Applicable Margin applicable thereto, Market Disruption Loans shall for all purposes hereunder and under the other Loan Documents be treated as ABR Loans. 
 “Market Disruption Rate” shall mean, for any day, a fluctuating rate per annum (rounded upwards, if necessary, to the nearest 1/100th of 1%) equal to, in the reasonable discretion of the
Administrative Agent, either (i) the Alternate Base Rate for such day (but only for a Loan denominated in dollars) or (ii) the rate for such day reasonably determined by the Administrative Agent to be the cost of funds of representative
participating members in the interbank eurodollar market selected by the Administrative Agent (which may include Lenders) for maintaining loans similar to the relevant Market Disruption Loans. Any change in the Market Disruption Rate shall be
effective as of the opening of business on the effective day of any change in the relevant component of the Market Disruption Rate. Notwithstanding the foregoing, if the “Market Disruption Rate” as determined in accordance with the
immediately preceding sentences is less than the percentage specified in the proviso of the definition of “Adjusted LIBOR Rate,” then for all purposes of this Agreement and the other Loan Documents, the “Market Disruption Rate”
(including for Revolving Loans) shall be deemed equal to such percentage for such Interest Period. 
 “Material Adverse
Effect” shall mean (a) a material adverse effect on the business, property, results of operations, or financial condition of Borrower and its Subsidiaries, taken as a whole; (b) material impairment of the ability of the Loan
Parties to fully and timely perform any of their payment obligations under any Loan Document; (c) material impairment of the rights of or benefits or remedies available to the Lenders or the Collateral Agent under any Loan Document; or
(d) a material adverse effect on the Collateral or the Liens in favor of the Collateral Agent (for its benefit and for the benefit of the other Secured Parties) on the Collateral or the priority of such Liens. 

  
 23 









 “Material Borrowed Indebtedness” shall have the meaning assigned to such
term in Section 6.10(a). 
 “Maximum Rate” shall have the meaning assigned to such term in
Section 10.14. 
 “Minimum Domestic Percentage Test” shall mean that, as of the end of the most
recently completed fiscal quarter of Borrower for which financial statements shall have been delivered pursuant to Section 5.01(a) or (b), on a Pro Forma Basis, the Domestic EBITDA Percentage is at least 66 2/3%. 

“MNPI” shall have the meaning assigned to such term in Section 10.01(d). 

“Moodys” shall mean Moody’s Investors Service Inc. 

“Mortgage” shall mean an agreement, including, but not limited to, a mortgage, deed of trust or any other document,
creating and evidencing a Lien on a Mortgaged Property, which shall be in a form reasonably satisfactory to the Collateral Agent, in each case, with such schedules and including such provisions as shall be necessary to conform such document to
applicable local or as shall be customary under applicable local law. 
 “Mortgaged Property” shall
mean each Real Property, if any, which shall be subject to a Mortgage delivered after the Closing Date pursuant to Section 5.10(c). 
 “Multiemployer Plan” shall mean a multiemployer plan within the meaning of Section 4001(a)(3) or Section 3(37) of ERISA (a) to which any Loan Party or any ERISA Affiliate
is then making or accruing an obligation to make contributions; (b) to which any Loan Party or any ERISA Affiliate has within the preceding five plan years made, or had any obligation to make, contributions; or (c) with respect to which
any Loan Party or any of its ERISA Affiliates could incur liability. 
 “Net Cash Proceeds” shall mean:

 (a) with respect to any Asset Sale (other than any issuance or sale of Equity Interests), the cash proceeds
received by Borrower or any of its Subsidiaries (including cash proceeds subsequently received (as and when received by Borrower or any of its Subsidiaries) in respect of non-cash consideration initially received) net of (i) selling expenses
(including reasonable brokers’ fees or commissions, legal, accounting and other professional and transactional fees, transfer and similar taxes and Borrower’s good faith estimate of income taxes actually paid or currently payable in
connection with such sale); (ii) amounts provided as a reserve, in accordance with GAAP, against (x) any liabilities under any indemnification obligations associated with such Asset Sale or (y) any other liabilities retained by
Borrower or any of its Subsidiaries associated with the properties sold in such Asset Sale (provided that, to the extent and at the time any such amounts are released from such reserve, such amounts shall constitute Net Cash Proceeds);
(iii) Borrower’s good faith estimate of payments required to be made with respect to unassumed liabilities relating to the properties sold (provided that, to the extent such cash proceeds are not used to make payments in respect of
such unassumed liabilities, such cash proceeds shall constitute Net Cash Proceeds); (iv) the principal amount, premium or penalty, if any, interest and other amounts on any Indebtedness which is secured by a Lien on the properties sold in such
Asset Sale (so long as such Lien was permitted to encumber such 

  
 24 









 
properties under the Loan Documents at the time of such sale) and which is repaid with such proceeds, (v) in the case of any such cash proceeds received (or subsequently received) by any
Foreign Subsidiary, any taxes that would be payable in connection with the repatriation of such cash proceeds to Borrower or any Subsidiary Guarantor; and (vi) in the case of any such cash proceeds received (or subsequently received) by any
Subsidiary that is not a Wholly-Owned Subsidiary, the portion of such proceeds allocable to the holders (other than Borrower and its Subsidiaries) of Equity Interests in such Subsidiary or any intermediate Subsidiary that is not a Wholly-Owned
Subsidiary; 
 (b) with respect to any Debt Issuance or any issuance or sale of Equity Interests by Borrower or
any of its Subsidiaries, the cash proceeds thereof, net of (i) fees, commissions, costs and other expenses incurred in connection therewith, (ii) in the case of any such cash proceeds received by any Foreign Subsidiary, any taxes that
would be payable in connection with the repatriation of such cash proceeds to Borrower or any Subsidiary Guarantor and (iii) in the case of any such cash proceeds received by any Subsidiary that is not a Wholly-Owned Subsidiary, the portion of
such proceeds allocable to the holders (other than Borrower and its Subsidiaries) of Equity Interests in such Subsidiary or any intermediate Subsidiary that is not a Wholly-Owned Subsidiary; and 

(c) with respect to any Casualty Event, the cash insurance proceeds, condemnation awards and other compensation received
in respect thereof, net of (i) all reasonable costs and expenses incurred in connection with the collection of such proceeds, awards or other compensation in respect of such Casualty Event, (ii) the principal amount, premium or penalty, if
any, interest and other amounts on any Indebtedness which is secured by a Lien on the property subject to such Casualty Event (so long as such Lien was permitted to encumber such property under the Loan Documents at the time of such Casualty Event)
and which is repaid with such cash proceeds, awards or other compensation, (iii) in the case of any such cash proceeds, awards or other compensation received by any Foreign Subsidiary, any taxes that would be payable in connection with the
repatriation of such cash proceeds, awards or other compensation to Borrower or any Subsidiary Guarantor and (vi) in the case of any such cash proceeds, awards or other compensation received by any Subsidiary that is not a Wholly-Owned
Subsidiary, the portion of such proceeds allocable to the holders (other than Borrower and its Subsidiaries) of Equity Interests in such Subsidiary or any intermediate Subsidiary that is not a Wholly-Owned Subsidiary. 

“Net Secured Total Leverage Ratio” shall mean, at any date of determination, the ratio of (i) Consolidated
Indebtedness that is secured on such date minus unrestricted and unencumbered cash on hand to (ii) Consolidated EBITDA for the Test Period then most recently ended. 

“Notes” shall mean any notes evidencing the Term Loans, Revolving Loans or Swingline Loans issued pursuant to this
Agreement, if any, substantially in the form of Exhibit H-1, H-2 or H-3. 
 “Notice
Office” shall mean the office of the Administrative Agent at 4th Floor, 20 King Street West, Toronto, Ontario, M5 H 1C4, Attn.: Manager, Agency Services Group (Facsimile 416-842-4023) or such other office as the Administrative Agent may
designate to Borrower from time to time. 
 “Obligation Currency” shall have the meaning assigned to such term
in Section 10.17(a). 

  
 25 









 “Obligations” shall mean (a) obligations of Borrower and the other
Loan Parties from time to time arising under or in respect of the due and punctual payment of (i) the principal of and premium, if any, and interest (including interest accruing during the pendency of any bankruptcy, insolvency, receivership or
other similar proceeding, regardless of whether allowed or allowable in such proceeding) on the Loans, when and as due, whether at maturity, by acceleration, upon one or more dates set for prepayment or otherwise, (ii) each payment required to
be made by Borrower and the other Loan Parties under this Agreement in respect of any Letter of Credit, when and as due, including payments in respect of Reimbursement Obligations, interest thereon and obligations to provide cash collateral and
(iii) all other monetary obligations, including fees, costs, expenses and indemnities, whether primary, secondary, direct, contingent, fixed or otherwise (including monetary obligations incurred during the pendency of any bankruptcy,
insolvency, receivership or other similar proceeding, regardless of whether allowed or allowable in such proceeding), of Borrower and the other Loan Parties under this Agreement and the other Loan Documents, and (b) the due and punctual
performance of all covenants, agreements, obligations and liabilities of Borrower and the other Loan Parties under or pursuant to this Agreement and the other Loan Documents. 
 “OFAC” shall have the meaning set forth in the definition of “Embargoed Person.” 
 “OFAC Proceedings” shall mean any proceedings arising from or in connection with, or related to, (a) the administrative subpoena received by Borrower from OFAC dated
February 27, 2012 and (b) the voluntary disclosure submitted by Borrower to OFAC dated July 13, 2013, both as disclosed in the Forms 10-Q of Borrower for the quarterly periods ending March 31, 2012 and June 30, 2012.

 “Officers’ Certificate” shall mean a certificate executed by the chairman of the Board of Directors (if
an officer), the chief executive officer, the president or one of the Financial Officers, each in his or her official (and not individual) capacity. 
 “OID” shall have the meaning assigned to such term in Section 2.20(c)(v). 
 “Organizational Documents” shall mean, with respect to any person, (i) in the case of any corporation, the articles or certificate of incorporation and by-laws (or similar documents)
of such person, (ii) in the case of any limited liability company, the certificate of formation and operating agreement (or similar documents) of such person, (iii) in the case of any limited partnership, the certificate of formation and
limited partnership agreement (or similar documents) of such person, (iv) in the case of any general partnership, the partnership agreement (or similar document) of such person and (v) in any other case, the functional equivalent of the
foregoing. 
 “Other Taxes” shall mean all present or future stamp, court, documentary, intangible, recording,
filing or other similar taxes, charges or levies arising from any payment made hereunder or under any other Loan Document or from the execution, delivery or enforcement of, or otherwise with respect to, this Agreement or any other Loan Document (and
any interest, additions to tax or penalties applicable thereto). 
 “Participant” shall have the meaning
assigned to such term in Section 10.04(d). 
 “Participant Register” shall have the meaning
assigned to such term in Section 10.04(d). 

  
 26 









 “Participating Member States” shall mean the member states of the European
Community that adopt or have adopted the euro as their lawful currency in accordance with the legislation of the European Union relating to European Monetary Union. 
 “PBGC” shall mean the Pension Benefit Guaranty Corporation referred to and defined in ERISA. 
 “Perfection Certificate” shall mean a certificate in the form of Exhibit I-1 or any other form approved by the Collateral Agent, as the same shall be supplemented from time to time
by a Perfection Certificate Supplement or otherwise. 
 “Perfection Certificate Supplement” shall mean a
certificate supplement in the form of Exhibit I-2 or any other form approved by the Collateral Agent. 

“Permitted Acquisition” shall mean any transaction for the (a) acquisition of all or substantially all of the
property of any person, or of any business or division of any person; or (b) acquisition (including by merger or consolidation) of the Equity Interests of any person that becomes a Subsidiary after giving effect to such transaction;
provided that each of the following conditions shall be met: 
 (i) no Event of Default exists at the
earlier of (x) the time of the execution and delivery of the purchase agreement therefor and (y) the consummation thereof, or would then result therefrom; 

(ii) at the earlier of (x) the time of the execution and delivery of the purchase agreement therefor and (y) the
consummation thereof, in each case after giving effect to such transaction on a Pro Forma Basis, (A) Borrower shall be in compliance with the covenants set forth in Sections 6.09 (a), (b) and (c) as of the
end of the most recently completed Test Period (with the ratios required by the covenants set forth in Section 6.09(a) and (b) each being deemed for this purpose to be 0.25 less than the ratios set forth therein),
(B) the Minimum Domestic Percentage Test shall be satisfied and (C) Borrower and its Subsidiaries shall have unrestricted cash and Cash Equivalents and unused availability under the Revolving Commitments of at least $50.0 million in the
aggregate; 
 (iii) the person or business to be acquired shall be, or shall be engaged in, a business of the
type that Borrower and the Subsidiaries are permitted to be engaged in under Section 6.13; 
 (iv) in
the case of an acquisition of a person whose Equity Interests are publicly listed, the Board of Directors of such person shall not have indicated publicly its opposition to the consummation of such acquisition (which opposition has not been publicly
withdrawn); 
 (v) all transactions in connection therewith shall be consummated in accordance with all
applicable material Requirements of Law as reasonably determined by Borrower; and 
 (vi) with respect to any
transaction involving Acquisition Consideration of more than $30.0 million, by the earlier of (x) the third Business Day after the execution and delivery of the purchase agreement therefor and (y) five Business Days prior to the proposed
date of consummation of the transaction, Borrower shall have delivered to the Agents and the Lenders an Officers’ Certificate certifying that such transaction complies with this definition (which shall


  
 27 









 
have attached thereto reasonably detailed backup data and calculations showing such compliance). 
 “Permitted Liens” shall have the meaning assigned to such term in Section 6.02. 
 “person” shall mean any natural person, corporation, limited liability company, trust, joint venture, association, company, partnership, Governmental Authority or other entity.

 “Plan” shall mean any employee pension benefit plan (other than a Multiemployer Plan) subject to the
provisions of Title IV of ERISA or Section 412 of the Code or Section 302 of ERISA which is maintained or contributed to by any Loan Party or any of its ERISA Affiliates or with respect to which any Loan Party or its ERISA Affiliates could
incur liability (including under Sections 4062 or 4069 of ERISA). 
 “Platform” shall have the meaning
assigned to such term in Section 10.01(c). 
 “pounds,” “GBP” or
“£” shall mean lawful money of the United Kingdom. 
 “Preferred Stock Issuance” shall
mean the issuance or sale by Borrower or any of its Subsidiaries of any Disqualified Capital Stock after the Closing Date. 

“Private Siders” shall have the meaning assigned to such term in Section 10.01(d). 

“Pro Forma Basis” shall mean on a basis in accordance with GAAP and Regulation S-X or otherwise reasonably satisfactory
to the Administrative Agent. 
 “Pro Rata Percentage” of any Revolving Lender at any time shall mean the
percentage of the total Revolving Commitments of all Revolving Lenders represented by such Lender’s Revolving Commitment; provided that for purposes of Section 2.19(b) and (c), “Pro Rata Percentage” shall
mean the percentage of the total Revolving Commitments (disregarding the Revolving Commitment of any Defaulting Lender to the extent its Swingline Exposure or LC Exposure is reallocated to the non-Defaulting Lenders) represented by such
Lender’s Revolving Commitment. If the Revolving Commitments have terminated or expired, the Pro Rata Percentage shall be determined based upon the Revolving Commitments most recently in effect, after giving effect to any assignments.

 “property” shall mean any right, title or interest in or to property or assets of any kind whatsoever,
whether real, personal or mixed and whether tangible or intangible and including Equity Interests or other ownership interests of any person and whether now in existence or owned or hereafter entered into or acquired, including all Real Property.

 “Public Side Communications” shall have the meaning assigned to such term in Section 10.01(d).

 “Public Siders” shall have the meaning assigned to such term in Section 10.01(d). 

“Purchase Money Obligation” shall mean, for any person, the obligations of such person in respect of Indebtedness
(including Capital Lease Obligations) incurred for the purpose of financing all or any part of the development, construction, purchase or lease of any property (including Equity Interests of any person) or the cost of installation, construction or
improvement of any property 

  
 28 









 
and any refinancing thereof; provided, however, that (i) such Indebtedness is incurred within one year after such acquisition, installation, construction or improvement of such
property by such person and (ii) the amount of such Indebtedness does not exceed 100% of the cost of such acquisition, installation, construction or improvement, as the case may be. 

“Qualified Capital Stock” of any person shall mean any Equity Interests of such person that are not Disqualified Capital
Stock. 
 “Real Property” shall mean, collectively, all right, title and interest (including any leasehold,
mineral or other estate) in and to any and all parcels of or interests in real property owned, leased or operated by any person, whether by lease, license or other means, together with, in each case, all easements, hereditaments and appurtenances
relating thereto, all improvements and appurtenant fixtures and equipment, all general intangibles and contract rights and other property and rights incidental to the ownership, lease or operation thereof. 

“Refinanced Term Loans” shall have the meaning assigned to such term in Section 10.02(e). 

“Register” shall have the meaning assigned to such term in Section 10.04(c). 

“Regulation D” shall mean Regulation D of the Board as from time to time in effect and all official rulings and
interpretations thereunder or thereof. 
 “Regulation S-X” shall mean Regulation S-X promulgated under the
Securities Act. 
 “Regulation U” shall mean Regulation U of the Board as from time to time in effect and all
official rulings and interpretations thereunder or thereof. 
 “Regulation X” shall mean Regulation X of the
Board as from time to time in effect and all official rulings and interpretations thereunder or thereof. 

“Reimbursement Obligations” shall mean Borrower’s obligations under Section 2.18(e) to reimburse LC
Disbursements. 
 “Related Parties” shall mean, with respect to any person, such person’s Affiliates and
the partners, directors, officers, employees, agents and advisors of such person and of such person’s Affiliates. 

“Release” shall mean any spilling, leaking, seepage, pumping, pouring, emitting, emptying, discharging, injecting,
escaping, leaching, dumping, disposing, depositing, dispersing, emanating or migrating of any Hazardous Material in, into, onto or through the Environment. 
 “Released Guarantor” shall have the meaning assigned to such term in Section 7.09. 
 “Relevant Currency Equivalent” shall mean the Dollar Equivalent or each Alternate Currency Equivalent, as applicable. 

“Replacement Term Loans” shall have the meaning assigned to such term in Section 10.02(e). 

  
 29 









 “Required Class Lenders” shall mean (i) with respect to Term Loans,
Lenders having more than 50% of all Term Loans outstanding and (ii) with respect to Revolving Loans, Required Revolving Lenders. 
 “Required Lenders” shall mean Lenders having more than 50% of the sum of all Loans outstanding, LC Exposure and unused Commitments; provided that the Loans, LC Exposure and unused
Commitments held or deemed held by any Defaulting Lender shall be excluded for purposes of making a determination of Required Lenders. 
 “Required Revolving Lenders” shall mean Lenders having more than 50% of all Revolving Commitments or, after the Revolving Commitments have terminated, more than 50% of all Revolving
Exposure; provided that the Revolving Commitments held by any Defaulting Lender shall be excluded for purposes of making a determination of Required Revolving Lenders. 
 “Requirements of Law” shall mean, collectively, any and all applicable requirements of any Governmental Authority including any and all laws, treaties, judgments, orders, executive
orders, decrees, ordinances, rules, regulations, statutes or case law. 
 “Response” shall mean
(a) “response” as such term is defined in CERCLA, 42 U.S.C. § 9601(24), and (b) all other actions required by any Governmental Authority or voluntarily undertaken to (i) clean up, remove, treat, abate or in any
other way address any Hazardous Material in the Environment; (ii) prevent the Release or threat of Release, or minimize the further Release, of any Hazardous Material; or (iii) perform studies and investigations in connection with, or as a
precondition to, or to determine the necessity of the activities described in, clause (i) or (ii) above. 

“Responsible Officer” of any person shall mean any executive officer or Financial Officer of such person and any other
officer or similar official thereof with responsibility for the administration of the obligations of such person in respect of this Agreement. 
 “Revolving Availability Period” shall mean the period from and including the Closing Date to but excluding the earlier of (i) the Business Day preceding the Revolving Maturity Date
and (ii) the date of termination of the Revolving Commitments. 
 “Revolving Borrowing” shall mean a
Borrowing comprised of Revolving Loans. 
 “Revolving Commitment” shall mean, with respect to each Lender, the
commitment, if any, of such Lender to make Revolving Loans hereunder up to the amount set forth on Schedule 1.01(b) or by an Increase Joinder, or in the Assignment and Assumption pursuant to which such Lender assumed its Revolving
Commitment, as applicable, as the same may be (a) reduced from time to time pursuant to Section 2.07 and (b) reduced or increased from time to time pursuant to assignments by or to such Lender pursuant to
Section 10.04. The aggregate amount of the Lenders’ Revolving Commitments on the Closing Date is $100.0 million. 
 “Revolving Exposure” shall mean, with respect to any Lender at any time, the Dollar Equivalent of the aggregate principal amount at such time of all outstanding Revolving Loans of such
Lender, plus the Dollar Equivalent of the aggregate amount at such time of such Lender’s LC Exposure, plus the Dollar Equivalent of the aggregate amount at such time of such Lender’s Swingline Exposure. 

“Revolving Lender” shall mean a Lender with a Revolving Commitment. 

  
 30 









 “Revolving Loan” shall mean a Loan made by the Lenders to Borrower pursuant
to Section 2.01(b). Each Revolving Loan shall either be an ABR Revolving Loan or a Eurocurrency Revolving Loan. 

“Revolving Maturity Date” shall mean the earlier of (a) the date which is 5 years after the Closing Date or,
if such date is not a Business Day, the first Business Day thereafter and (b) the Early Termination Date. 
 “Sale
and Leaseback Transaction” has the meaning assigned to such term in Section 6.03. 

“S&P” shall mean Standard & Poor’s Financial Services LLC. 

“Secured Obligations” shall mean (a) the Obligations, (b) the due and punctual payment and performance of all
obligations of Borrower and the other Loan Parties under each Hedging Agreement entered into with any counterparty that is a Secured Party and (c) the due and punctual payment and performance of all obligations of Borrower and the other Loan
Parties (including overdrafts and related liabilities) under each Treasury Services Agreement entered into with any counterparty that is a Secured Party. 
 “Secured Parties” shall mean, collectively, the Administrative Agent, the Collateral Agent, each other Agent, the Lenders and each counterparty to a Hedging Agreement or Treasury Services
Agreement if at the date of entering into such Hedging Agreement or Treasury Services Agreement such person was an Agent or a Lender or an Affiliate of an Agent or a Lender and such person (if such person is an Affiliate of an Agent or a Lender)
executes and delivers to the Administrative Agent a letter agreement in form and substance acceptable to the Administrative Agent pursuant to which such person (i) appoints the Collateral Agent as its agent under the applicable Loan Documents
and (ii) agrees to be bound by the provisions of Sections 9.03, 10.03 and 10.09 as if it were a Lender. 
 “Securities Act” shall mean the Securities Act of 1933. 

“Securities Collateral” shall have the meaning assigned to such term in the Security Agreement. 

“Security Agreement” shall mean a Security Agreement substantially in the form of Exhibit J among the Loan
Parties and Collateral Agent for the benefit of the Secured Parties. 
 “Security Agreement Collateral” shall
mean all property pledged or granted as collateral pursuant to the Security Agreement (a) on the Closing Date or (b) thereafter pursuant to Section 5.10. 
 “Security Documents” shall mean the Security Agreement, the English Share Charge, the Mortgages, if any, and each other security document or pledge agreement delivered in accordance with
applicable local or foreign law to grant a valid, perfected security interest in any property as collateral for the Secured Obligations and any other document or instrument utilized to pledge or grant or purport to pledge or grant a security
interest or lien on any property as collateral for the Secured Obligations. 

  
 31 









 “Specified IP Restructuring” shall mean the direct or indirect purchase by
one or more Loan Parties, at fair market value, from one or more Foreign Subsidiaries, of intellectual property previously identified to the Lenders that are Lenders on the Closing Date, together with any notes, loans or investments made in
connection therewith, in an aggregate amount not to exceed $15.0 million. 
 “Specified Representations” shall
mean the representations and warranties of each Loan Party set forth in Section 3.01, Section 3.02, Section 3.03, Section 3.10, Section 3.11, Section 3.12 (with respect to any
Incremental Loans at the time such Specified Representations are being made), Section 3.15, Section 3.19, Section 3.20 and Section 3.21. 

“Spot Rate” shall mean the rate determined by the Administrative Agent to be the rate quoted by it as the spot rate for
the purchase by it of the relevant Alternate Currency with dollars through its principal foreign exchange trading office at approximately 11:00 a.m. London time on the date as of which the foreign exchange computation is made. 

“Statutory Reserves” shall mean (a) for any Interest Period for any Eurocurrency Borrowing in dollars, the average
maximum rate at which reserves (including any marginal, supplemental or emergency reserves) are required to be maintained during such Interest Period under Regulation D by member banks of the United States Federal Reserve System in New York City
with deposits exceeding one billion dollars against “Eurocurrency liabilities” (as such term is used in Regulation D), (b) for any Interest Period for any portion of a Borrowing in pounds, the average maximum rate at which reserves
(including any marginal, supplemental or emergency reserves), if any, are in effect on such day for funding in pounds maintained by commercial banks which lend in pounds or (c) for any Interest Period for any portion of a Borrowing in euros,
the average maximum rate at which reserves (including any marginal, supplemental or emergency reserves), if any, are in effect on such day for funding in euros maintained by commercial banks which lend in euros. Eurocurrency Borrowings shall be
deemed to constitute Eurocurrency liabilities and to be subject to such reserve requirements without benefit of or credit for proration, exceptions or offsets which may be available from time to time to any Lender under Regulation D. 

“Subsidiary” shall mean, with respect to any person (the “parent”) at any date, (i) any person the
accounts of which would be consolidated with those of the parent in the parent’s consolidated financial statements if such financial statements were prepared in accordance with GAAP as of such date, (ii) any other corporation, limited
liability company, association or other business entity of which securities or other ownership interests representing more than 50% of the voting power of all Equity Interests entitled (without regard to the occurrence of any contingency) to vote in
the election of the Board of Directors thereof are, as of such date, owned, controlled or held by the parent and/or one or more subsidiaries of the parent, (iii) any partnership (a) the sole general partner or the managing general partner
of which is the parent and/or one or more subsidiaries of the parent or (b) the only general partners of which are the parent and/or one or more subsidiaries of the parent and (iv) any other person that is otherwise Controlled by the
parent and/or one or more subsidiaries of the parent. Unless the context requires otherwise, “Subsidiary” refers to a Subsidiary of Borrower. 
 “Subsidiary Guarantor” shall mean each Subsidiary listed on Schedule 1.01(a), and each other Subsidiary that is or becomes a party to this Agreement pursuant to
Section 5.10. 
 “Swingline Commitment” shall mean the commitment of the Swingline Lender to make
loans pursuant to Section 2.17, as the same may be reduced from time to time pursuant to Section 2.07 or  

  
 32 









 
Section 2.17. The amount of the Swingline Commitment shall initially be $10.0 million, but shall in no event exceed the Revolving Commitment. 

“Swingline Exposure” shall mean at any time the aggregate principal amount at such time of all outstanding Swingline
Loans. The Swingline Exposure of any Revolving Lender at any time shall equal its Pro Rata Percentage of the aggregate Swingline Exposure at such time. 
 “Swingline Lender” shall have the meaning assigned to such term in the preamble hereto. 
 “Swingline Loan” shall mean any loan made by the Swingline Lender pursuant to Section 2.17. 
 “Syndication Agent” shall have the meaning assigned to such term in the preamble hereto. 
 “Tax Return” shall mean all returns, statements, filings, attachments and other documents or certifications required to be filed in respect of Taxes. 

“Taxes” shall mean all present or future taxes, levies, imposts, duties, deductions, withholdings (including backup
withholding), assessments, fees or other charges imposed by any Governmental Authority, including any interest, additions to tax or penalties applicable thereto. 
 “Term Borrowing” shall mean a Borrowing comprised of Term Loans. 

“Term Loan Commitment” shall mean, with respect to each Lender, the commitment, if any, of such Lender to make a Term
Loan hereunder on the Closing Date in the amount set forth on Schedule 1.01(b), or in the Assignment and Assumption pursuant to which such Lender shall have assumed its Term Loan Commitment, as applicable, as the same may be
(a) reduced from time to time pursuant to Section 2.07 and (b) reduced or increased from time to time pursuant to assignments by or to such Lender pursuant to Section 10.04. The aggregate amount of the Lenders’
Term Loan Commitments is $150.0 million. 
 “Term Loan Lender” shall mean a Lender with a Term Loan Commitment
or an outstanding Term Loan. 
 “Term Loan Maturity Date” shall mean the earlier of (a) the date which is
5 years after the Closing Date or, if such date is not a Business Day, the first Business Day thereafter and (b) the Early Termination Date. 
 “Term Loans” shall mean the term loans made by the Lenders to Borrower pursuant to Section 2.01(a) or by an Increase Joinder. Each Term Loan shall be either an ABR Term Loan
or a Eurocurrency Term Loan. 
 “Term Percentage” shall mean as to any Term Loan Lender at any time, the
percentage which such Lender’s Term Loan Commitment then constitutes of the aggregate Term Loan Commitments (or, at any time after the Closing Date, the percentage which the aggregate principal amount of such Lender’s Term Loans then
outstanding constitutes of the aggregate principal amount of the Term Loans then outstanding). 

  
 33 









 A “Test Period” at any time shall mean the period of four consecutive
fiscal quarters of Borrower ended on or prior to such time (taken as one accounting period). 
 “Total Assets”
shall mean the total assets of Borrower and its Subsidiaries on a consolidated basis, as shown on the most recent balance sheet of Borrower delivered pursuant to Section 5.01(a) or (b) or, for the period prior to the time any
such statements are so delivered pursuant to Section 5.01(a) or (b), the financial statements referred to in the first sentence of Section 3.04(a). 

“Total Leverage Ratio” shall mean, at any date of determination, the ratio of Consolidated Indebtedness on such date to
Consolidated EBITDA for the Test Period then most recently ended. 
 “Treasury Services Agreement” shall mean
any agreement relating to treasury, depositary and cash management services (including, without limitation, purchasing cards, travel and entertainment cards and related services) or automated clearinghouse transfer of funds. 

“Type,” when used in reference to any Loan or Borrowing, refers to whether the rate of interest on such Loan, or on the
Loans comprising such Borrowing, is determined by reference to the Adjusted LIBOR Rate or the Alternate Base Rate. 

“UCC” shall mean the Uniform Commercial Code as in effect from time to time (except as otherwise specified) in any
applicable state or jurisdiction. 
 “United States” shall mean the United States of America. 

“USA PATRIOT Act” shall have the meaning set forth in the definition of “Anti-Terrorism Laws.”

 “Voting Stock” shall mean, with respect to any person, any class or classes of Equity Interests pursuant to
which the holders thereof have the general voting power under ordinary circumstances to elect at least a majority of the Board of Directors of such person. 
 “Wholly Owned Subsidiary” shall mean, as to any person, (a) any corporation 100% of whose capital stock (other than directors’ qualifying shares) is at the time owned by such
person and/or one or more Wholly Owned Subsidiaries of such person and (b) any partnership, association, joint venture, limited liability company or other entity in which such person and/or one or more Wholly Owned Subsidiaries of such person
have a 100% equity interest at such time. 
 “Withdrawal Liability” shall mean liability to a Multiemployer
Plan as a result of a complete or partial withdrawal from such Multiemployer Plan, as such terms are defined in Part I of Subtitle E of Title IV of ERISA. 
 “Withholding Agent” shall mean any Loan Party and the Administrative Agent. 
 SECTION 1.02 Classification of Loans and Borrowings. 

For purposes of this Agreement, Loans may be classified and referred to by Class (e.g., a “Revolving Loan”) or by
Type (e.g., a “Eurocurrency Loan”) or by Class and Type (e.g., a “Eurocurrency Revolving Loan”). Borrowings also may be classified and referred to by Class (e.g., a “Revolving


  
 34 









 
Borrowing,” “Borrowing of Term Loans”) or by Type (e.g., a “Eurocurrency Borrowing”) or by Class and Type (e.g., a “Eurocurrency Revolving
Borrowing”). 
 SECTION 1.03 Terms Generally. 

The definitions of terms herein shall apply equally to the singular and plural forms of the terms defined. Whenever the context may
require, any pronoun shall include the corresponding masculine, feminine and neuter forms. The words “include,” “includes” and “including” shall be deemed to be followed by the phrase “without limitation.” The
word “will” shall be construed to have the same meaning and effect as the word “shall.” Unless the context requires otherwise (a) any definition of or reference to any Loan Document, agreement, instrument or other document
herein shall be construed as referring to such agreement, instrument or other document as from time to time amended, supplemented or otherwise modified (subject to any restrictions on such amendments, supplements or modifications set forth herein),
(b) any reference herein to any person shall be construed to include such person’s successors and assigns, (c) the words “herein,” “hereof” and “hereunder,” and words of similar import, shall be construed
to refer to this Agreement in its entirety and not to any particular provision hereof, (d) all references herein to Articles, Sections, Exhibits and Schedules shall be construed to refer to Articles and Sections of, and Exhibits and Schedules
to, this Agreement, (e) any reference to any law or regulation herein shall refer to such law or regulation as amended, modified or supplemented from time to time, (f) the words “asset” and “property” shall be construed
to have the same meaning and effect and to refer to any and all tangible and intangible assets and properties, including cash, securities, accounts and contract rights and (g) “on,” when used with respect to the Mortgaged Property or
any property adjacent to the Mortgaged Property, means “on, in, under, above or about.” 
 SECTION 1.04
Accounting Terms; GAAP. 
 Except as otherwise expressly provided herein, all financial statements to be delivered
pursuant to this Agreement shall be prepared, and all terms of an accounting or financial nature shall be construed and interpreted, in accordance with GAAP as in effect from time to time; provided that, (i) notwithstanding anything to
the contrary herein, all accounting or financial terms used herein shall be construed, and all financial computations pursuant hereto shall be made, without giving effect to any election under Statement of Financial Accounting Standards 159 (or any
other Financial Accounting Standard having a similar effect) to value any Indebtedness or other liabilities of any Group Member at “fair value”, as defined therein and (ii) if Borrower notifies the Administrative Agent that Borrower
requests an amendment of any provision hereof to eliminate the effect of any change occurring after the Closing Date in GAAP, in the application thereof or in the accounting policies or reporting practices of Borrower (or if the Administrative Agent
notifies Borrower that the Required Lenders request an amendment of any provision hereof for such purpose), regardless of whether such notice is given before or after such change in GAAP, in the application thereof or in any such policies or
practices, then such provision shall be applied on the basis of GAAP as in effect and applied immediately before such change shall have become effective until such notice shall have been withdrawn or such provision amended in accordance herewith.

 SECTION 1.05 Resolution of Drafting Ambiguities. 

Each Loan Party acknowledges and agrees that it was represented by counsel in connection with the execution and delivery of the Loan
Documents to which it is a party, that it and its counsel reviewed and participated in the preparation and negotiation hereof and thereof and that any rule 

  
 35 









 
of construction to the effect that ambiguities are to be resolved against the drafting party shall not be employed in the interpretation hereof or thereof. 

ARTICLE II 

THE CREDITS 
 SECTION 2.01 Commitments. 
 Subject to the terms and
conditions and relying upon the representations and warranties herein set forth, each Lender agrees, severally and not jointly: 

(a) to make a Term Loan denominated in dollars to Borrower on the Closing Date in the principal amount not to exceed its Term Loan
Commitment; and 
 (b) to make Revolving Loans denominated in any Approved Currency to Borrower, at any time and from time to
time on or after the Closing Date until the earlier of the Revolving Maturity Date and the termination of the Revolving Commitment of such Lender in accordance with the terms hereof, in an aggregate principal amount at any time outstanding that will
not result in such Lender’s Revolving Exposure exceeding such Lender’s Revolving Commitment; provided that the aggregate principal amount of Revolving Loans denominated in Alternate Currencies shall not exceed the Dollar Equivalent
of $25.0 million at any time outstanding. 
 Amounts paid or prepaid in respect of Term Loans may not be reborrowed. Within the
limits set forth in clause (b) above and subject to the terms, conditions and limitations set forth herein, Borrower may borrow, pay or prepay and reborrow Revolving Loans. 

SECTION 2.02 Loans. 
 (a) Each Loan (other than Swingline Loans) shall be made as part of a Borrowing consisting of Loans made by the Lenders ratably in accordance with their applicable Commitments; provided that the
failure of any Lender to make its Loan shall not in itself relieve any other Lender of its obligation to lend hereunder (it being understood, however, that no Lender shall be responsible for the failure of any other Lender to make any Loan required
to be made by such other Lender). Except for Loans made pursuant to Section 2.18(e)(i), (x) ABR Loans comprising any Borrowing shall be in an aggregate principal amount that is (i) an integral multiple of $1.0 million or
(ii) equal to the remaining available balance of the applicable Commitments and (y) (A) the Eurocurrency Loans comprising any Borrowing denominated in dollars shall be in an aggregate principal amount that is (i) an integral multiple
of $1.0 million or (ii) equal to the remaining available balance of the applicable Commitments; (B) the Eurocurrency Loans comprising any Borrowing denominated in euro shall be in an aggregate principal amount that is (i) an integral
multiple of €1.0 million or (ii) equal to the remaining available balance of the applicable Commitments or, if less, the available balance of Revolving Loans in an Alternate Currency pursuant to clause (ii) of
Section 2.01(b); (C) the Eurocurrency Loans comprising any Borrowing denominated in pounds shall be in an aggregate principal amount that is (i) an integral multiple of £1.0 million or (ii) equal to the
remaining available balance of the applicable Commitments or, if less, the available balance of Revolving Loans in an Alternate Currency pursuant to clause (ii) of Section 2.01(b); (D) the Eurocurrency Loans comprising any
Borrowing denominated in Australian dollars shall be in an aggregate principal amount that is (i) an integral multiple of A$1.0 million or 

  
 36 









 
(ii) equal to the remaining available balance of the applicable Commitments or, if less, the available balance of Revolving Loans in an Alternate Currency pursuant to clause (ii) of
Section 2.01(b); and (E) the Eurocurrency Loans comprising any Borrowing denominated in any other Alternate Currency shall be in an aggregate principal amount that is (i) an integral multiple of the number of units of such
Alternate Currency as is agreed by Borrower and the Administrative Agent at the time consent is granted that such Alternate Currency shall be an Alternate Currency or (ii) equal to the remaining available balance of the applicable Commitments
or, if less, the available balance of Revolving Loans in an Alternate Currency pursuant to clause (ii) of Section 2.01(b). 
 (b) Subject to Sections 2.11 and 2.12, each Borrowing (other than of Swingline Loans) shall be comprised entirely of ABR Loans or Eurocurrency Loans as Borrower may request pursuant to
Section 2.03. Each Lender may at its option make any Eurocurrency Loan by causing any domestic or foreign branch or Affiliate of such Lender to make such Loan; provided that any exercise of such option shall not affect the
obligation of Borrower to repay such Loan in accordance with the terms of this Agreement. Borrowings of more than one Type may be outstanding at the same time; provided that Borrower shall not be entitled to request any Borrowing that, if
made, would result in more than ten Eurocurrency Borrowings being outstanding hereunder at any one time. For purposes of the foregoing, Borrowings having different Interest Periods, regardless of whether they commence on the same date, shall be
considered separate Borrowings. 
 (c) Except with respect to Loans deemed made pursuant to Section 2.18(e)(ii), each
Lender shall make each Loan to be made by it hereunder on the proposed date thereof by wire transfer of immediately available funds to such account in New York City as the Administrative Agent may designate, not later than 12:00 (noon), New York
City time (or, in the case of a Revolving Loan in an Alternate Currency, to such account in London as the Administrative Agent may designate, not later than 12:00 (noon), London time), and the Administrative Agent shall promptly credit the amounts
so received to an account as directed by Borrower in the applicable Borrowing Request acceptable to the Administrative Agent or, if a Borrowing shall not occur on such date because any condition precedent herein specified shall not have been met,
return the amounts so received to the respective Lenders. 
 (d) Unless the Administrative Agent shall have received notice from
a Lender prior to the date (in the case of any Eurocurrency Borrowing), or at least 2 hours prior to the time (in the case of any ABR Borrowing), of any Borrowing that such Lender will not make available to the Administrative Agent such
Lender’s portion of such Borrowing, the Administrative Agent may assume that such Lender has made such portion available to the Administrative Agent at the time of such Borrowing in accordance with paragraph (c) above, and the
Administrative Agent may, in reliance upon such assumption, make available to Borrower on such date a corresponding amount. If the Administrative Agent shall have so made funds available, then, to the extent that such Lender shall not have made such
portion available to the Administrative Agent, each of such Lender and Borrower severally agrees to repay to the Administrative Agent forthwith on demand such corresponding amount together with interest thereon, for each day from the date such
amount is made available to Borrower until the date such amount is repaid to the Administrative Agent at (i) in the case of Borrower, the interest rate applicable at the time to the Loans comprising such Borrowing and (ii) in the case of
such Lender, a rate determined by the Administrative Agent in accordance with banking industry rules on interbank compensation and, in the case of a Borrowing in dollars, if greater, the Federal Funds Effective Rate. If such Lender shall repay to
the Administrative Agent such corresponding amount, such amount shall constitute such Lender’s Loan as part of such Borrowing for purposes of this Agreement, and Borrower’s 

  
 37 









 
obligation to repay the Administrative Agent such corresponding amount pursuant to this Section 2.02(d) shall cease. 

(e) Notwithstanding any other provision of this Agreement, Borrower shall not be entitled to request, or to elect to convert or continue,
any Borrowing if the Interest Period requested with respect thereto would end after the Revolving Maturity Date, Term Loan Maturity Date, or Incremental Term Loan Maturity Date, as applicable. 

SECTION 2.03 Borrowing Procedure. 
 To request Loans, Borrower shall deliver, by hand delivery or telecopier, a duly completed and executed Borrowing Request to the Administrative Agent (i) in the case of Eurocurrency Loans in dollars,
not later than 11:00 a.m., New York City time, three Business Days before the date of the proposed Borrowing, (ii) in the case of Eurocurrency Loans in an Alternate Currency, not later than 11:00 a.m., New York City time, four Business Days
before the date of the proposed borrowing or (iii) in the case of ABR Loans, not later than 10:00 a.m., New York City time, (A) on the date of the proposed borrowing if the proposed borrowing is in an aggregate amount equal to or less than
$20.0 million and (B) one Business Day before the date of the proposed borrowing if the proposed borrowing is in an aggregate amount in excess of $20.0 million. Each Borrowing Request shall be irrevocable and shall specify the following
information in compliance with Section 2.02: 
 (a) whether the requested borrowing is to be a borrowing of Revolving
Loans, or Term Loans; 
 (b) the aggregate amount of such borrowing; 

(c) the date of such borrowing, which shall be a Business Day; 
 (d) whether such borrowing is to be for ABR Loans or Eurocurrency Loans; 
 (e) in
the case of Eurocurrency Loans, the initial Interest Period to be applicable thereto, which shall be a period contemplated by the definition of the term “Interest Period”; 

(f) the location and number of Borrower’s account to which funds are to be disbursed, which shall comply with the requirements of
Section 2.02(c); 
 (g) that the conditions set forth in Sections 4.02(b)-(d) have been satisfied as
of the date of the notice; and 
 (h) in the case of Eurocurrency Loans in an Alternate Currency, the Alternate Currency for such
Loans. 
 If no election as to the Type of Loans is specified for Loans in dollars, then the requested borrowing shall be for
ABR Loans. If no Interest Period is specified with respect to any requested Eurocurrency Loan, then Borrower shall be deemed to have selected an Interest Period of one month’s duration. Promptly following receipt of a Borrowing Request in
accordance with this Section, the Administrative Agent shall advise each applicable Lender of the details thereof and of the amount of such Lender’s Loan to be made as part of the requested Borrowing. 

  
 38 









 SECTION 2.04 Evidence of Debt; Repayment of Loans. 

(a) Promise to Repay. Borrower hereby unconditionally promises to pay (i) to the Administrative Agent for
the account of each Term Loan Lender, the principal amount of each Term Loan of such Term Loan Lender as provided in Section 2.09, (ii) to the Administrative Agent for the account of each Revolving Lender, the then unpaid principal
amount of each Revolving Loan of such Revolving Lender on the Revolving Maturity Date and (iii) to the Swingline Lender, the then unpaid principal amount of each Swingline Loan on the earlier of the Revolving Maturity Date and the first date
after such Swingline Loan is made that is the 15th or last
day of a calendar month and is at least two Business Days after each Swingline Loan is made. All payments or repayments of Loans made pursuant to this Section 2.04(a) shall be made in the Approved Currency in which such Loan is
denominated. 
 (b) Lender and Administrative Agent Records. Each Lender shall maintain in accordance with its usual
practice an account or accounts evidencing the Indebtedness of Borrower to such Lender resulting from each Loan made by such Lender from time to time, including the amounts of principal and interest payable and paid to such Lender from time to time
under this Agreement. The Administrative Agent shall maintain records including (i) the amount and Approved Currency of each Loan made hereunder, the Type and Class thereof and the Interest Period applicable thereto; (ii) the amount of any
principal or interest due and payable or to become due and payable from Borrower to each Lender hereunder; and (iii) the amount of any sum received by the Administrative Agent hereunder for the account of the Lenders and each Lender’s
share thereof. The entries made in the records maintained by the Administrative Agent and each Lender pursuant to this paragraph shall be prima facie evidence of the existence and amounts of the obligations therein recorded; provided
that the failure of any Lender or the Administrative Agent to maintain such records or any error therein shall not in any manner affect the obligations of Borrower to repay the Loans in accordance with their terms. In the event of any conflict
between the records maintained by any Lender and the records of the Administrative Agent in respect of such matters, the records of the Administrative Agent shall control in the absence of manifest error. 

(c) Promissory Notes. Any Lender by written notice to Borrower (with a copy to the Administrative Agent) may request that Loans of
any Class made by it be evidenced by a promissory note. In such event, Borrower shall prepare, execute and deliver to such Lender a promissory note payable to the order of such Lender (or, if requested by such Lender, to such Lender and its
registered assigns) in the form of Exhibit H-1, H-2 or H-3, as the case may be. Thereafter, the Loans evidenced by such promissory note and interest thereon shall at all times (including after assignment pursuant to
Section 10.04) be represented by one or more promissory notes in such form payable to the payee named therein and its registered assigns. 
 SECTION 2.05 Fees. 
 (a) Commitment Fee. Borrower
agrees to pay to the Administrative Agent for the account of each Lender (other than any Defaulting Lender as long as it is a Defaulting Lender) a commitment fee (a “Commitment Fee”) equal to 0.375% per annum on the average
daily unused amount of the Revolving Commitment of such Lender during the period from and including the Closing Date to but excluding the date on which such Revolving Commitment terminates. Accrued Commitment Fees shall be payable in arrears
(A) on the last Business Day of March, June, September and December of each year, commencing on the first such date to occur after the Closing Date, and (B) on the date on which such Commitment terminates. Commitment Fees shall be computed
on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the first day but excluding the 

  
 39 









 
last day). For purposes of computing Commitment Fees, a Revolving Commitment of a Lender shall be deemed to be used to the extent of the outstanding Revolving Loans and LC Exposure of such Lender
(and the Swingline Exposure of such Lender shall be disregarded for such purpose). 
 (b) Agent Fees. Borrower agrees to
pay to the Administrative Agent and the Lead Arrangers the fees payable in the amounts and at the times separately agreed upon among Borrower, the Administrative Agent and the Lead Arrangers (the “Agent Fees”). 

(c) LC and Fronting Fees. Borrower agrees to pay (i) to the Administrative Agent for the account (subject to
Section 2.20(b)) of each Revolving Lender a participation fee (“LC Participation Fee”) with respect to its participations in Letters of Credit, which shall accrue at a rate equal to the Applicable Margin from time to
time used to determine the interest rate on Eurocurrency Revolving Loans pursuant to Section 2.06 on the average daily amount of such Lender’s LC Exposure (excluding any portion thereof attributable to Reimbursement Obligations)
during the period from and including the Closing Date to but excluding the date on which such Lender ceases to have any LC Exposure, and (ii) to the Issuing Bank a fronting fee (“Fronting Fee”), which shall accrue at the rate
of 0.125% per annum on the average daily amount of the LC Exposure (provided that any LC Exposure attributable to a Letter of Credit denominated in dollars in an initial amount less than $50,000 or a Letter of Credit denominated in an
Alternate Currency in an initial amount less than the Dollar Equivalent of $50,000 shall be deemed to be $50,000 or the Dollar Equivalent of $50,000, as applicable, for purposes of this clause (ii)) (excluding any portion thereof attributable to
Reimbursement Obligations) during the period from and including the Closing Date to but excluding the date on which there ceases to be any LC Exposure, as well as the Issuing Bank’s customary fees with respect to the issuance, amendment,
renewal or extension of any Letter of Credit or processing of drawings thereunder. Accrued LC Participation Fees and Fronting Fees shall be payable in arrears (i) on the last Business Day of March, June, September and December of each year,
commencing on the first such date to occur after the Closing Date, and (ii) on the date on which the Revolving Commitments terminate and on any date thereafter on which there ceases to be any LC Exposure. Any such fees accruing after the date
on which the Revolving Commitments terminate shall be payable on demand. Any other fees payable to the Issuing Bank pursuant to this paragraph shall be payable within 10 days after demand therefor. All LC Participation Fees and Fronting Fees
shall be computed on the basis of a year of 360 days and shall be payable for the actual number of days elapsed (including the first day but excluding the last day). 
 (d) All Fees shall be paid on the dates due, in immediately available funds in dollars, to the Administrative Agent for distribution, if and as appropriate, among the Lenders, except that Borrower shall
pay the Fronting Fees directly to the Issuing Bank. Once paid, none of the Fees shall be refundable under any circumstances. 

SECTION 2.06 Interest on Loans. 
 (a) ABR Loans. Subject to the provisions of Section 2.06(d), the Loans comprising each ABR Borrowing, including each Swingline Loan, shall bear interest at a rate per annum equal to the
Alternate Base Rate plus the Applicable Margin in effect from time to time. 
 (b) Eurocurrency Loans. Subject to the
provisions of Section 2.06(d), the Loans comprising each Eurocurrency Borrowing shall bear interest at a rate per annum equal to the Adjusted LIBOR Rate for the Interest Period in effect for such Borrowing plus the Applicable Margin in
effect 

  
 40 









 
from time to time; provided that for the period from the Closing Date to December 13, 2012 the LIBOR Rate for Term Loans made on the Closing Date shall be deemed to be 0.40%.

 (c) Default Rate. Notwithstanding the foregoing, if any principal of or interest on any Loan or any fee or other amount
payable by Borrower hereunder is not paid when due, whether at stated maturity, upon acceleration or otherwise, such overdue amount shall, to the extent permitted by applicable law, bear interest, after as well as before judgment, at a rate per
annum equal to (i) in the case of amounts constituting principal on any Loan, 2% plus the rate otherwise applicable to such Loan as provided in the preceding paragraphs of this Section 2.06 or (ii) in the case of any
other outstanding amount, (A) 2% plus the rate applicable to ABR Revolving Loans as provided in Section 2.06(a) or, (B) in the case of an overdue amount in an Alternate Currency, the Alternate Currency Base Rate for such
Alternate Currency (in the case of either of the foregoing clauses (i) and (ii), the “Default Rate”). 

(d) Interest Payment Dates. Accrued interest on each Loan shall be payable in arrears on each Interest Payment Date for such Loan;
provided that (i) interest accrued pursuant to Section 2.06(c) shall be payable on demand, (ii) in the event of any repayment or prepayment of any Loan (other than a prepayment of an ABR Revolving Loan or a Swingline
Loan without a permanent reduction in Revolving Commitments), accrued interest on the principal amount repaid or prepaid shall be payable on the date of such repayment or prepayment and (iii) in the event of any conversion of any Eurocurrency
Loan prior to the end of the current Interest Period therefor, accrued interest on such Loan shall be payable on the effective date of such conversion. 
 (e) Interest Calculation. All interest hereunder shall be computed on the basis of a year of 360 days, except that interest computed by reference to the Alternate Base Rate and interest on
obligations denominated in pounds shall be computed on the basis of a year of 365 days (or 366 days in a leap year), and in each case shall be payable for the actual number of days elapsed (including the first day but excluding the last
day). The applicable Alternate Base Rate or Adjusted LIBOR Rate shall be determined by the Administrative Agent in accordance with the provisions of this Agreement and such determination shall be conclusive absent manifest error. 

(f) Currency for Payment of Interest. All interest paid or payable pursuant to this Section 2.06 shall be paid in the
Approved Currency in which the Loan, Letter of Credit or other Obligation giving rise to such interest is denominated. 

SECTION 2.07 Termination and Reduction of Commitments. 

(a) Termination of Commitments. The Term Loan Commitments shall automatically terminate at 5:00 p.m., New York City time, on the
Closing Date. The Revolving Commitments, the Swingline Commitment and the LC Commitment shall automatically terminate on the Revolving Maturity Date. 
 (b) Optional Terminations and Reductions. At its option, Borrower may at any time terminate, or from time to time permanently reduce, the Commitments of any Class; provided that
(i) each reduction of the Commitments of any Class shall be in an amount that is an integral multiple of $1.0 million and not less than $5.0 million and (ii) the Revolving Commitments shall not be terminated or reduced if, after giving
effect to any concurrent prepayment of the Revolving Loans in accordance with Section 2.10, the aggregate amount of Revolving Exposures would exceed the aggregate amount of Revolving Commitments. 

  
 41 









 (c) Borrower Notice. Borrower shall notify the Administrative Agent in writing of any
election to terminate or reduce Commitments under Section 2.07(b) at least three Business Days prior to the effective date of such termination or reduction, specifying such election and the effective date thereof. Promptly following
receipt of any notice, the Administrative Agent shall advise the applicable Lenders of the contents thereof. Each notice delivered by Borrower pursuant to this Section shall be irrevocable; provided that a notice of termination or reduction
of Commitments delivered by Borrower may state that such notice is conditioned upon the effectiveness of another credit facility or the closing of a securities offering or Asset Sale, in which case such notice may be revoked by Borrower (by notice
to the Administrative Agent on or prior to the specified effective date) if such condition is not satisfied. Any termination or reduction of the Commitments of any Class shall be permanent. Each reduction of the Commitments of any Class shall be
made ratably among the Lenders in accordance with their respective Commitments of such Class. 
 SECTION 2.08
Interest Elections. 
 (a) Generally. Each Revolving Borrowing and Term Borrowing initially shall be of the
Type specified in the applicable Borrowing Request and, in the case of a Eurocurrency Borrowing, shall have an initial Interest Period as specified in such Borrowing Request. Thereafter, Borrower may elect to convert such Borrowing to a different
Type or to continue such Borrowing and, in the case of a Eurocurrency Borrowing, may elect Interest Periods therefor, all as provided in this Section. Borrowings of Alternate Currency Revolving Loans may not be converted to a different Type.
Borrower may elect different options with respect to different portions of the affected Borrowing, in which case each such portion shall be allocated ratably among the Lenders holding the Loans comprising such Borrowing, and the Loans comprising
each such portion shall be considered a separate Borrowing. Notwithstanding anything to the contrary, Borrower shall not be entitled to request any conversion or continuation that, if made, would result in more than ten Eurocurrency Borrowings
outstanding hereunder at any one time. This Section shall not apply to Swingline Borrowings, which may not be converted or continued. 
 (b) Interest Election Notice. To make an election pursuant to this Section, Borrower shall deliver, by hand delivery or telecopier, a duly completed and executed Interest Election Request to the
Administrative Agent not later than the time that a Borrowing Request would be required under Section 2.03 if Borrower were requesting Loans of the Type resulting from such election to be made on the effective date of such election;
provided, that if Borrower elects to convert a Borrowing into ABR Loans, Borrower shall deliver the Interest Election Request not later than 10:00 a.m., New York City time, one day prior to the date of the proposed conversion, or, if such
request is delivered after 10:00 a.m., New York City time, such conversion shall occur on the second Business Day following the date of the submission of the Interest Election Request. Each Interest Election Request shall be irrevocable. Each
Interest Election Request shall specify the following information in compliance with Section 2.02: 

(i) the Borrowing to which such Interest Election Request applies and, if different options are being elected with respect
to different portions thereof, or if outstanding Borrowings are being combined, allocation to each resulting Borrowing (in which case the information to be specified pursuant to clauses (iii) and (iv) below shall be specified for each
resulting Borrowing); 
 (ii) the effective date of the election made pursuant to such Interest Election Request,
which shall be a Business Day; 

  
 42 









 (iii) whether the resulting Borrowing is to be an ABR Borrowing or a
Eurocurrency Borrowing; provided that no Borrowing denominated in an Alternate Currency shall be an ABR Borrowing; 
 (iv) if the resulting Borrowing is a Eurocurrency Borrowing, the Interest Period to be applicable thereto after giving effect to such election, which shall be a period contemplated by the definition of
the term “Interest Period”; and 
 (v) in the case of a Borrowing consisting of Alternate Currency
Revolving Loans, the Alternate Currency of such Borrowing. 
 If any such Interest Election Request requests a Eurocurrency
Borrowing of Term Loans but does not specify an Interest Period, then Borrower shall be deemed to have selected an Interest Period of three months’ duration. 
 If any such Interest Election Request requests a Eurocurrency Borrowing of Revolving Loans but does not specify an Interest Period, then Borrower shall be deemed to have selected an Interest Period of one
month’s duration. 
 Promptly following receipt of an Interest Election Request, the Administrative Agent shall advise each
Lender of the details thereof and of such Lender’s portion of each resulting Borrowing. 
 (c) Automatic Conversions and
Continuations of Certain Borrowings. If an Interest Election Request with respect to a Eurocurrency Borrowing is not timely delivered prior to the end of the Interest Period applicable thereto, then, unless such Borrowing is repaid as provided
herein, at the end of such Interest Period (i) if such Borrowing is denominated in dollars, such Borrowing shall be converted to an ABR Borrowing and (ii) if such Borrowing is denominated in an Alternate Currency, such Borrowing shall be
continued for an additional Interest Period of one month’s duration. Notwithstanding any contrary provision hereof, if an Event of Default has occurred and is continuing, the Administrative Agent or the Required Lenders may require, by notice
to Borrower, that (x) no outstanding Borrowing in dollars may be converted to or continued as a Eurocurrency Borrowing, (y) unless repaid, each Eurocurrency Borrowing other than a Borrowing of Alternate Currency Loans shall be converted to
an ABR Borrowing at the end of the Interest Period applicable thereto and (z) any Alternate Currency Loan shall not be continued with an Interest Period of more than one month. 

SECTION 2.09 Amortization of Term Borrowings. 
 The Term Loan of each Term Loan Lender shall be repaid in consecutive quarterly installments on each Amortization Date, each of which installments shall be in an amount equal to such Term Loan
Lender’s Term Percentage multiplied by the amount (as the same may be reduced on account of prepayments pursuant to Section 2.10(f)) set forth below opposite the date set forth below that is nearest to such Amortization Date, with all
outstanding Term Loans being repaid in full on the Term Loan Maturity Date. 

  
 43 










					
	 Installment
	  	Principal Amount	 
	 March 13, 2013
	  	 	$3,750,000	  
	 June 13, 2013
	  	 	$3,750,000	  
	 September 13, 2013
	  	 	$3,750,000	  
	 December 13, 2013
	  	 	$3,750,000	  
	 March 13, 2014
	  	 	$3,750,000	  
	 June 13, 2014
	  	 	$3,750,000	  
	 September 13, 2014
	  	 	$3,750,000	  
	 December 13, 2014
	  	 	$3,750,000	  
	 March 13, 2015
	  	 	$5,625,000	  
	 June 13, 2015
	  	 	$5,625,000	  
	 September 13, 2015
	  	 	$5,625,000	  
	 December 13, 2015
	  	 	$5,625,000	  
	 March 13, 2016
	  	 	$5,625,000	  
	 June 13, 2016
	  	 	$5,625,000	  
	 September 13, 2016
	  	 	$5,625,000	  
	 December 13, 2016
	  	 	$5,625,000	  
	 March 13, 2017
	  	 	$5,625,000	  
	 June 13, 2017
	  	 	$5,625,000	  
	 September 13, 2017
	  	 	$5,625,000	  
	 Term Loan Maturity Date
	  	 	Balance of Term Loans Outstanding	  

 SECTION 2.10 Optional and Mandatory Prepayments of Loans. 

(a) Optional Prepayments. Borrower shall have the right at any time and from time to time to prepay any Borrowing, in whole or in
part, subject to the requirements of this Section 2.10; provided that each partial prepayment shall be in an amount that is (i) in the case of any Borrowing of Loans denominated in dollars, an integral multiple of $1.0
million, (ii) in the case of any Borrowing of Loans denominated in euros, an integral multiple of €1.0 million, (iii) in the case of any Borrowing of Loans denominated in pounds, an integral multiple of £1.0 million,
(iv) in the case of any Borrowing of Loans denominated in Australian dollars, an integral multiple of A$1.0 million, (v) in the case of any Borrowing of Loans denominated in any other Alternate Currency, an integral multiple of the number
of units of such Alternate Currency as is agreed by Borrower and the Administrative Agent at the time consent is granted that such Alternate Currency shall be an Alternate Currency or (vi) in any case, the outstanding principal amount of such
Borrowing. 
 (b) Revolving Loan Prepayments. 

  
 44 









 (i) In the event of the termination of all the Revolving Commitments,
Borrower shall, on the date of such termination, repay or prepay all its outstanding Revolving Borrowings and all outstanding Swingline Loans and replace all outstanding Letters of Credit or cash collateralize all outstanding Letters of Credit in
accordance with the procedures set forth in Section 2.18(i). 
 (ii) In the event of any partial
reduction of the Revolving Commitments, then (x) at or prior to the effective date of such reduction, the Administrative Agent shall notify Borrower and the Revolving Lenders of the sum of the Revolving Exposures after giving effect thereto and
(y) if the sum of the Revolving Exposures would exceed the aggregate amount of Revolving Commitments after giving effect to such reduction, then Borrower shall, on the date of such reduction, first, repay or prepay Swingline Loans,
second, repay or prepay Revolving Borrowings and third, replace outstanding Letters of Credit or cash collateralize outstanding Letters of Credit in accordance with the procedures set forth in Section 2.18(i), in an
aggregate amount sufficient to eliminate such excess. 
 (iii) In the event that the sum of all Lenders’
Revolving Exposures exceeds the Revolving Commitments then in effect (including on any date on which Dollar Equivalents are determined pursuant to Section 10.16), Borrower shall, without notice or demand, immediately first, repay
or prepay Swingline Loans, second, repay or prepay Revolving Borrowings, and third, replace outstanding Letters of Credit or cash collateralize outstanding Letters of Credit in accordance with the procedures set forth in
Section 2.18(i), in an aggregate amount sufficient to eliminate such excess. 
 (iv) In the event
that the aggregate LC Exposure exceeds the LC Commitment then in effect (including on any date on which Dollar Equivalents are determined pursuant to Section 10.16), Borrower shall, without notice or demand, immediately replace
outstanding Letters of Credit or cash collateralize outstanding Letters of Credit in accordance with the procedures set forth in Section 2.18(i), in an aggregate amount sufficient to eliminate such excess. 

(v) In the event that the aggregate Swingline Exposure exceeds the Swingline Commitment then in effect (including on any
date on which Dollar Equivalents are determined pursuant to Section 10.16), Borrower shall, without notice or demand, immediately repay or prepay Swingline Loans in an aggregate amount sufficient to eliminate such excess. 

(c) Asset Sales. Not later than five (or in the case of any Asset Sale by a Foreign Subsidiary, ten) Business Days following the
receipt of any Net Cash Proceeds of any Asset Sale by Borrower or any of its Subsidiaries, Borrower shall make prepayments in accordance with Sections 2.10(f) and (g) in an aggregate amount equal to 100% of such Net Cash
Proceeds; provided that: 
 (i) no such prepayment shall be required under this
Section 2.10(c)(i) with respect to (A) any Asset Sale permitted by Section 6.06(a) or 6.06(h), (B) the disposition of property which constitutes a Casualty Event, or (C) Asset Sales resulting in no more
than $2.5 million in Net Cash Proceeds per Asset Sale (or series of related Asset Sales); and 
 (ii) so long as
no Event of Default shall then exist or would arise therefrom, such proceeds shall not be required to be so applied on such date to the extent that Borrower shall have delivered an Officers’ Certificate to the Administrative Agent on or prior
to such date stating that 

  
 45 









 
such Net Cash Proceeds are expected to be reinvested in Capital Assets or a Permitted Acquisition within 12 months following the date of such Asset Sale (which Officers’ Certificate shall
set forth the estimates of the proceeds to be so expended); provided that if all or any portion of such Net Cash Proceeds is not so reinvested within such 12-month period, such unused portion shall be applied on the last day of such period as
a mandatory prepayment as provided in this Section 2.10(c). 
 (d) Debt Issuance or Preferred Stock Issuance.
Not later than one (or in the case of any Debt Issuance or Preferred Stock Issuance by a Foreign Subsidiary, five) Business Day following the receipt of any Net Cash Proceeds of any Debt Issuance or Preferred Stock Issuance by Borrower or any of its
Subsidiaries, Borrower shall make prepayments in accordance with Sections 2.10(f) and (g) in an aggregate amount equal to 100% of such Net Cash Proceeds. 

(e) Casualty Events. Not later than ten Business Days following the receipt of any Net Cash Proceeds from a Casualty Event by
Borrower or any of its Subsidiaries (other than any Casualty Event resulting in Net Cash Proceeds of less than $2.5 million), Borrower shall make prepayments in accordance with Sections 2.10(f) and (g) in an aggregate amount
equal to 100% of such Net Cash Proceeds; provided that: 
 (i) so long as no Event of Default shall then
exist or arise therefrom, such proceeds shall not be required to be so applied on such date to the extent that Borrower shall have delivered an Officers’ Certificate to the Administrative Agent on or prior to such date stating that such
proceeds are expected to be used to repair, replace or restore any property in respect of which such Net Cash Proceeds were paid or to reinvest in other Capital Assets or a Permitted Acquisition, no later than 12 months following the date of receipt
of such proceeds; and 
 (ii) if any portion of such Net Cash Proceeds shall not be so applied within such
12-month period, such unused portion shall be applied on the last day of such period as a mandatory prepayment as provided in this Section 2.10(e). 
 (f) Application of Prepayments. Mandatory prepayments shall be applied to any Term Loans outstanding. Prior to any optional or mandatory prepayment hereunder, Borrower shall select the Borrowing or
Borrowings to be prepaid and shall specify such selection in the notice of such prepayment pursuant to Section 2.10(g), subject to the provisions of this Section 2.10(f). Any prepayments of Term Loans pursuant to
Section 2.10(a), (c), (d) or (e) shall be applied to reduce scheduled repayments required under Section 2.09, in direct order to such scheduled repayments due on the Amortization Dates occurring
following such prepayment. 
 Amounts to be applied pursuant to this Section 2.10 to the prepayment of Term Loans
shall be applied first to reduce outstanding ABR Term Loans. Any amounts remaining after each such application shall be applied to prepay Eurocurrency Term Loans. Notwithstanding the foregoing, if the amount of any prepayment of Loans required under
this Section 2.10 shall be in excess of the amount of the ABR Loans at the time outstanding (an “Excess Amount”), only the portion of the amount of such prepayment as is equal to the amount of such outstanding ABR Loans
shall be immediately prepaid and, at the election of Borrower, the Excess Amount shall be either (A) deposited in an escrow account on terms satisfactory to the Collateral Agent and applied to the prepayment of Eurocurrency Loans on the last
day of the then next-expiring Interest Period for Eurocurrency Loans; provided that (i) interest in respect of such Excess Amount shall continue to accrue thereon at the rate provided hereunder for the


  
 46 









 
Loans which such Excess Amount is intended to repay until such Excess Amount shall have been used in full to repay such Loans and (ii) at any time while an Event of Default has occurred and
is continuing, the Administrative Agent may, and upon written direction from the Required Lenders shall, apply any or all proceeds then on deposit to the payment of such Loans in an amount equal to such Excess Amount or (B) prepaid immediately,
together with any amounts owing to the Lenders under Section 2.13. 
 (g) Notice of Prepayment. Borrower shall
notify the Administrative Agent (and, in the case of prepayment of a Swingline Loan, the Swingline Lender) by written notice of any prepayment hereunder (i) in the case of prepayment of a Eurocurrency Borrowing, not later than 11:00 a.m., New
York City time, three Business Days before the date of prepayment, (ii) in the case of prepayment of an ABR Borrowing, not later than 11:00 a.m., New York City time, one Business Day before the date of prepayment and (iii) in the case of
prepayment of a Swingline Loan, not later than 11:00 a.m., New York City time, on the date of prepayment. Each such notice shall be irrevocable; provided that a notice of prepayment delivered by Borrower may state that such notice is
conditioned upon the effectiveness of another credit facility or the closing of a securities offering or Asset Sale, in which case such notice may be revoked by Borrower (by notice to the Administrative Agent on or prior to the specified prepayment
date) if such condition is not satisfied. Each such notice shall specify the prepayment date, the principal amount of each Borrowing or portion thereof to be prepaid and, in the case of a mandatory prepayment, a reasonably detailed calculation of
the amount of such prepayment. Promptly following receipt of any such notice (other than a notice relating solely to Swingline Loans), the Administrative Agent shall advise the applicable Lenders of the contents thereof. Each partial prepayment of
any Borrowing shall be in an amount that would be permitted in the case of a Credit Extension of the same Type as provided in Section 2.02, except as necessary to apply fully the required amount of a mandatory prepayment. Subject to
Section 2.10(f), each prepayment of a Borrowing shall be applied ratably to the Loans included in the prepaid Borrowing and otherwise in accordance with this Section 2.10. Prepayments shall be accompanied by accrued interest
to the extent required by Section 2.06. 
 SECTION 2.11 Alternate Rate of Interest. 

If prior to the commencement of any Interest Period for a Eurocurrency Borrowing: 

(a) the Administrative Agent determines (which determination shall be final and conclusive absent manifest error) that adequate and
reasonable means do not exist for ascertaining the Adjusted LIBOR Rate for such Interest Period or that any Alternate Currency is not available to the Lenders in sufficient amounts to fund any Borrowing consisting of Alternate Currency Revolving
Loans; or 
 (b) the Administrative Agent determines or is advised in writing by the Required Lenders that the Adjusted LIBOR
Rate for such Interest Period will not adequately and fairly reflect the cost to such Lenders of making or maintaining their Loans included in such Borrowing for such Interest Period; 
 then the Administrative Agent shall give written notice thereof to Borrower and the applicable Lenders as promptly as practicable thereafter and, until the Administrative Agent notifies Borrower and the
applicable Lenders that the circumstances giving rise to such notice no longer exist, (i) any Eurocurrency Borrowing requested to be made on the first day of such Interest Period shall be made as a Market Disruption Loan, (ii) any
Borrowing that was to have been converted on the first day of such Interest Period to a Eurocurrency Borrowing shall be continued as a Market Disruption Loan and (iii) any 

  
 47 









 
outstanding Eurocurrency Borrowing shall be converted, on the last day of the then-current Interest Period, to a Market Disruption Loan. 

SECTION 2.12 Yield Protection. 
 (a) Increased Costs Generally. If any Change in Law shall: 

(i) impose, modify or deem applicable any reserve, special deposit, compulsory loan, insurance charge or similar
requirement against assets of, deposits with or for the account of, or credit extended or participated in, by any Lender (except any reserve requirement reflected in the Adjusted LIBOR Rate) or the Issuing Bank; 

(ii) subject any Lender, the Administrative Agent or the Issuing Bank to any Tax of any kind whatsoever with respect to
this Agreement, any Letter of Credit, any participation in a Letter of Credit or any Loan made by it (except for Indemnified Taxes or Other Taxes indemnifiable under Section 2.15 and the imposition of, or any change in the rate of, any
Excluded Tax payable by such Lender, the Administrative Agent or the Issuing Bank); or 
 (iii) impose on any
Lender or the Issuing Bank or the London interbank market any other condition, cost or expense affecting Eurocurrency Loans made by such Lender or any Letter of Credit or participation therein; 

and the result of any of the foregoing shall be to increase the cost to such Lender, the Administrative Agent or the Issuing Bank of making or
maintaining any Eurocurrency Loan (or, in the case of (ii), any Loan), or of maintaining its obligation to make any such Loan, or to increase the cost to such Lender, the Administrative Agent, the Issuing Bank or such Lender’s or the Issuing
Bank’s holding company, if any, of participating in, issuing or maintaining any Letter of Credit (or of maintaining its obligation to participate in or to issue any Letter of Credit), or to reduce the amount of any sum received or receivable by
such Lender, the Administrative Agent or the Issuing Bank hereunder (whether of principal, interest or any other amount) in respect of making or maintaining such Loans, maintaining its obligation to make such Loans or participating in, issuing or
maintaining Letters of Credit or its obligation to participate in or issue Letters of Credit, then, upon request of such Lender, the Administrative Agent or the Issuing Bank, Borrower will pay to such Lender, the Administrative Agent or the Issuing
Bank, as the case may be, such additional amount or amounts as will compensate such Lender, the Administrative Agent or the Issuing Bank, as the case may be, for such additional costs incurred or reduction suffered. Notwithstanding anything herein
to the contrary, for all purposes under this Agreement, (x) all requests, rules, guidelines requirements and directives promulgated by the Bank for International Settlements, the Basel Committee on Banking Supervision or by United States or
foreign regulatory authorities, in each case pursuant to Basel III and (y) the Dodd-Frank Wall Street Reform and Consumer Protection Act and all requests, rules, guidelines, requirements and directives thereunder or issued in connection
therewith or in implementation thereof, shall in each case be deemed to be a Change in Law, regardless of the date enacted, adopted, issued or implemented. 
 (b) Capital Requirements. If any Lender or the Issuing Bank determines (in good faith, but in its absolute sole discretion) that any Change in Law affecting such Lender or the Issuing Bank or any
lending office of such Lender or such Lender’s or the Issuing Bank’s holding company, if any, regarding capital or liquidity requirements has or would have the effect of reducing the rate of return on such Lender’s or the Issuing
Bank’s capital or on the capital of such Lender’s or the Issuing Bank’s 

  
 48 









 
holding company, if any, as a consequence of this Agreement, the Commitments of such Lender or the Loans made by, or participations in Letters of Credit held by, such Lender, or the Letters of
Credit issued by the Issuing Bank, to a level below that which such Lender or the Issuing Bank or such Lender’s or the Issuing Bank’s holding company could have achieved but for such Change in Law (taking into consideration such
Lender’s or the Issuing Bank’s policies and the policies of such Lender’s or the Issuing Bank’s holding company with respect to capital adequacy or liquidity), then from time to time Borrower will pay to such Lender or the
Issuing Bank, as the case may be, such additional amount or amounts as will compensate such Lender or the Issuing Bank or such Lender’s or the Issuing Bank’s holding company for any such reduction suffered. 

(c) Certificates for Reimbursement. A certificate of a Lender or the Issuing Bank setting forth the amount or amounts necessary to
compensate such Lender or the Issuing Bank or its holding company, as the case may be, as specified in paragraph (a) or (b) of this Section 2.12 and delivered to Borrower shall (i) set forth in reasonable detail the basis
for, and the calculation of, such amount or amounts and (ii) be conclusive absent manifest error. Borrower shall pay such Lender or the Issuing Bank, as the case may be, the amount shown as due on any such certificate within 10 days after
receipt thereof. 
 (d) Delay in Requests. Failure or delay on the part of any Lender or the Issuing Bank to demand
compensation pursuant to this Section 2.12 shall not constitute a waiver of such Lender’s or the Issuing Bank’s right to demand such compensation; provided that Borrower shall not be required to compensate a Lender or
the Issuing Bank pursuant to this Section for any increased costs incurred or reductions suffered more than nine months prior to the date that such Lender or the Issuing Bank, as the case may be, notifies Borrower of the Change in Law giving rise to
such increased costs or reductions and of such Lender’s or the Issuing Bank’s intention to claim compensation therefor (except that, if the Change in Law giving rise to such increased costs or reductions is retroactive, then the nine-month
period referred to above shall be extended to include the period of retroactive effect thereof). 
 SECTION 2.13 Breakage
Payments. 
 In the event of (a) the payment or prepayment, whether optional or mandatory, of any principal of any
Eurocurrency Loan earlier than the last day of an Interest Period applicable thereto (including as a result of an Event of Default), (b) the conversion of any Eurocurrency Loan earlier than the last day of the Interest Period applicable
thereto, (c) the failure to borrow, convert, continue or prepay any Eurocurrency Loan on the date specified in any notice delivered pursuant hereto or (d) the assignment of any Eurocurrency Loan earlier than the last day of the Interest
Period applicable thereto as a result of a request by Borrower pursuant to Section 2.16(b), then, in any such event, Borrower shall compensate each applicable Lender for the loss, cost and expense attributable to such event. Such loss,
cost or expense to any Lender shall be deemed to include an amount determined by such Lender to be the excess, if any, of (i) the amount of interest which would have accrued on the principal amount of such Loan had such event not occurred, at
the Adjusted LIBOR Rate (which, for this purpose, shall be determined without regard to the proviso to the definition thereof) that would have been applicable to such Loan, for the period from the date of such event to the last day of the then
current Interest Period therefor (or, in the case of a failure to borrow, convert or continue, for the period that would have been the Interest Period for such Loan), over (ii) the amount of interest which would accrue on such principal amount
for such period at the interest rate which such Lender would bid were it to bid, at the commencement of such period, for dollar deposits of a comparable amount and period from other banks in the Eurocurrency market. A certificate of any Lender
setting forth in reasonable detail any amount or amounts that such Lender is 

  
 49 









 
entitled to receive pursuant to this Section 2.13 shall be delivered to Borrower (with a copy to the Administrative Agent) and shall be conclusive and binding absent manifest error.
Borrower shall pay such Lender the amount shown as due on any such certificate within 10 days after receipt thereof. 

SECTION 2.14 Payments Generally; Pro Rata Treatment; Sharing of Setoffs. 

(a) Payments Generally. Borrower shall make each payment required to be made by it hereunder or under any other Loan Document
(whether of principal, interest, fees or Reimbursement Obligations, or of amounts payable under Section 2.12, 2.13, 2.15 or 10.03, or otherwise) on or before the time expressly required hereunder or under such other
Loan Document for such payment (or, if no such time is expressly required, prior to 2:00 p.m., New York City time, or 2:00 p.m., London time, in the case of a payment in an Alternate Currency), on the date when due, in immediately available funds,
without setoff, deduction or counterclaim. Any amounts received after such time on any date may, in the discretion of the Administrative Agent, be deemed to have been received on the next succeeding Business Day for purposes of calculating interest
thereon. All such payments shall be made to the Administrative Agent at its Notice Office, except payments to be made directly to the Issuing Bank or Swingline Lender as expressly provided herein and except that payments pursuant to
Sections 2.12, 2.13, 2.15 and 10.03 shall be made directly to the persons entitled thereto and payments pursuant to other Loan Documents shall be made to the persons specified therein. The Administrative Agent shall
distribute any such payments received by it for the account of any other person to the appropriate recipient promptly following receipt thereof. If any payment under any Loan Document shall be due on a day that is not a Business Day, unless
specified otherwise, the date for payment shall be extended to the next succeeding Business Day, and, in the case of any payment accruing interest, interest thereon shall be payable for the period of such extension. All payments under each Loan
Document shall be made in dollars, except as expressly specified otherwise. 
 (b) Pro Rata Treatment. 

(i) Each payment of interest in respect of the Loans shall be applied to the amounts of such obligations owing to the
Lenders pro rata according to the respective amounts then due and owing to the Lenders. 
 (ii) Each
payment on account of principal of the Term Loans shall be allocated among the Term Loan Lenders pro rata based on the principal amount of the Term Loans held by the Term Loan Lenders. Each payment on account of principal of the Revolving
Borrowings shall be made pro rata according to the respective outstanding principal amounts of the Revolving Loans then held by the Revolving Lenders, except as expressly provided in Section 2.20(d). 

(c) Insufficient Funds. If at any time insufficient funds are received by and available to the Administrative Agent to pay fully
all amounts of principal, Reimbursement Obligations, interest and fees then due hereunder, such funds shall be applied (i) first, toward payment of interest and fees then due hereunder, ratably among the parties entitled thereto in
accordance with the amounts of interest and fees then due to such parties, and (ii) second, toward payment of principal and Reimbursement Obligations then due hereunder, ratably among the parties entitled thereto in accordance with the
amounts of principal and Reimbursement Obligations then due to such parties. It is understood that the foregoing does not apply to any adequate protection payments under any federal, state or foreign bankruptcy, insolvency, receivership or similar
proceeding, and that the Administrative Agent may, subject to any 

  
 50 









 
applicable federal, state or foreign bankruptcy, insolvency, receivership or similar orders, distribute any adequate protection payments it receives on behalf of the Lenders to the Lenders in its
sole discretion (i.e., whether to pay the earliest accrued interest, all accrued interest on a pro rata basis or otherwise). 
 (d) Sharing of Set-Off. If any Lender (and/or the Issuing Bank, which shall be deemed a “Lender” for purposes of this Section 2.14(d)) shall, by exercising any right of setoff
or counterclaim or otherwise, obtain payment in respect of any principal of or interest on any of its Loans or other Obligations resulting in such Lender’s receiving payment of a proportion of the aggregate amount of its Loans and accrued
interest thereon or other Obligations greater than its pro rata share thereof as provided herein, then the Lender receiving such greater proportion shall (a) notify the Administrative Agent of such fact, and (b) purchase (for cash
at face value) participations in the Loans and such other Obligations of the other Lenders, or make such other adjustments as shall be equitable, so that the benefit of all such payments shall be shared by the Lenders ratably in accordance with the
aggregate amount of principal of and accrued interest on their respective Loans and other Obligations owing them (all as calculated by using Dollar Equivalents of any amounts in Alternate Currencies on the date of such purchase), provided
that: 
 (i) if any such participations are purchased and all or any portion of the payment giving rise thereto
is recovered, such participations shall be rescinded and the purchase price restored to the extent of such recovery, without interest; and 
 (ii) the provisions of this paragraph shall not be construed to apply to (x) any payment made by Borrower pursuant to and in accordance with the express terms of this Agreement or (y) any
payment obtained by a Lender as consideration for the assignment of or sale of a participation in any of its Loans or participations in LC Disbursements to any assignee or participant, other than to Borrower or any Subsidiary thereof (as to
which the provisions of this paragraph shall apply). 
 Each Loan Party consents to the foregoing and agrees, to the extent it may effectively
do so under applicable Requirements of Law, that any Lender acquiring a participation pursuant to the foregoing arrangements may exercise against such Loan Party rights of setoff and counterclaim with respect to such participation as fully as if
such Lender were a direct creditor of such Loan Party in the amount of such participation. If under applicable bankruptcy, insolvency or any similar law any Secured Party receives a secured claim in lieu of a setoff or counterclaim to which this
Section 2.14(d) applies, such Secured Party shall to the extent practicable, exercise its rights in respect of such secured claim in a manner consistent with the rights to which the Secured Party is entitled under this
Section 2.14(d) to share in the benefits of the recovery of such secured claim. 
 (e) Borrower Default.
Unless the Administrative Agent shall have received notice from Borrower prior to the date on which any payment is due to the Administrative Agent for the account of any of the Lenders or the Issuing Bank hereunder that Borrower will not make such
payment, the Administrative Agent may assume that Borrower has made such payment on such date in accordance herewith and may, in reliance upon such assumption, distribute to the applicable Lenders or the Issuing Bank, as the case may be, the amount
due. In such event, if Borrower has not in fact made such payment, then each of the Lenders or the Issuing Bank, as the case may be, severally agrees to repay to the Administrative Agent forthwith on demand the amount so distributed to such Lender
or the Issuing Bank with interest thereon, for each day from and including the date such amount is distributed to it to but excluding the date of payment to the Administrative Agent, at a rate determined by the Administrative


  
 51 









 
Agent in accordance with banking industry rules on interbank compensation, and, in the case of a Borrowing in dollars, if greater, the Federal Funds Effective Rate. 

SECTION 2.15 Taxes. 
 (a) Payments Free of Taxes. Any and all payments by or on account of any obligation of the Loan Parties hereunder or under any other Loan Document shall be made free and clear of and without
reduction or withholding for any Indemnified Taxes or Other Taxes; provided that if the applicable Withholding Agent shall be required by applicable Requirements of Law (as determined in the good faith discretion of the applicable Withholding
Agent) to deduct or withhold any Indemnified Taxes or Other Taxes from such payments, then (i) the sum payable shall be increased by the Loan Parties as necessary so that after all such required deductions or withholdings have been made
(including such deductions or withholdings applicable to additional sums payable under this Section) the Administrative Agent or Lender, as the case may be, receives an amount equal to the sum it would have received had no such deductions or
withholdings been made, (ii) the applicable Withholding Agent shall make such deductions or withholdings and (iii) the applicable Withholding Agent shall timely pay the full amount deducted or withheld to the relevant Governmental
Authority in accordance with applicable Requirements of Law. 
 (b) Payment of Other Taxes by Borrower. Without limiting
the provisions of paragraph (a) above, Borrower shall timely pay any Other Taxes to the relevant Governmental Authority in accordance with applicable Requirements of Law. 
 (c) Indemnification by Borrower. Borrower shall indemnify the Administrative Agent, each Lender and any other recipient or beneficial owner of any payment to be made by or on account of any
obligation of any Loan Party hereunder, within 10 days after demand therefor, for the full amount of any Indemnified Taxes or Other Taxes (including Indemnified Taxes or Other Taxes imposed or asserted on or attributable to amounts payable under
this Section) payable by such party, and any reasonable expenses arising therefrom or with respect thereto, whether or not such Indemnified Taxes or Other Taxes were correctly or legally imposed or asserted by the relevant Governmental Authority. A
certificate as to the amount of such payment or liability delivered to Borrower by such party (other than the Administrative Agent) with a copy to the Administrative Agent, or by the Administrative Agent on its own behalf or on behalf of any such
party, shall be conclusive absent manifest error. 
 (d) Evidence of Payments. As soon as practicable after any payment of
Indemnified Taxes or Other Taxes by Borrower to a Governmental Authority, Borrower shall deliver to the Administrative Agent the original or a certified copy of a receipt issued by such Governmental Authority evidencing such payment, a copy of the
return reporting such payment or other evidence of such payment reasonably satisfactory to the Administrative Agent. 
 (e)
Status of Lenders and Administrative Agent. Any Lender that is entitled to an exemption from or reduction of any withholding Tax with respect to any payments hereunder or under any other Loan Document shall, to the extent it may lawfully do
so, deliver to Borrower and to the Administrative Agent, at the time or times reasonably requested by Borrower or the Administrative Agent, such properly completed and executed documentation prescribed by applicable Requirements of Law as will
permit such payments to be made without withholding or at a reduced rate of withholding. In addition, any Lender, if requested by Borrower or the Administrative Agent, shall deliver such other documentation prescribed by applicable Requirements of
Law or reasonably requested by Borrower or the 

  
 52 









 
Administrative Agent as will enable Borrower or the Administrative Agent to determine whether or not such Lender is subject to backup withholding or information reporting requirements.
Notwithstanding anything to the contrary in the above two sentences, in the case of any Taxes that are not U.S. federal withholding Taxes, the completion, execution and submission of non-U.S. federal forms shall not be required if in the
Lender’s judgment it is not lawfully able to do so or such completion, execution or submission would subject such Lender to any unreimbursed cost or expense or would be disadvantageous to such Lender in any material respect. 

Without limiting the generality of the foregoing, in the event that any Loan Party is resident for tax purposes in the United States of
America, any Foreign Lender shall, to the extent it may lawfully do so, deliver to Borrower and the Administrative Agent (in such number of copies as shall be requested by the recipient) on or prior to the date on which such Foreign Lender becomes a
Lender under this Agreement (and from time to time thereafter upon the request of Borrower or the Administrative Agent, but only if such Foreign Lender is legally entitled to do so), whichever of the following is applicable: 

(i) duly completed copies of Internal Revenue Service Form W-8BEN (or any successor forms) claiming eligibility for
benefits of an income tax treaty to which the United States of America is a party, 
 (ii) duly completed copies
of Internal Revenue Service Form W-8ECI (or any successor forms), 
 (iii) in the case of a Foreign Lender
claiming the benefits of the exemption for portfolio interest under Section 881(c) of the Code, (x) a certificate, in substantially the form of Exhibit M-1, or any other form approved by the Administrative Agent, to the effect that
such Foreign Lender is not (A) a “bank” within the meaning of Section 881(c)(3)(A) of the Code, (B) a “10 percent shareholder” of Borrower within the meaning of Section 881(c)(3)(B) of the Code, or (C) a
“controlled foreign corporation” described in Section 881(c)(3)(C) of the Code, and that no payments in connection with the Loan Documents are effectively connected with such Foreign Lender’s conduct of a U.S. trade or business
or, to the extent any payments are effectively connected, such payments are not includable in the Foreign Lender’s gross income for U.S. federal income tax purposes under an income tax treaty and (y) duly completed copies of Internal
Revenue Service Form W-8BEN (or any successor forms), 
 (iv) to the extent a Foreign Lender is not the
beneficial owner (for example, where the Foreign Lender is a partnership or participating Lender granting a typical participation), an Internal Revenue Service Form W-8IMY, accompanied by an Internal Revenue Service Form W-8ECI, Internal Revenue
Service Form W-8BEN, a certificate in substantially the form of Exhibit M-2 or Exhibit M-3, Internal Revenue Service Form W-9, and/or other certification documents from each beneficial owner, as applicable; provided that, if the
Foreign Lender is a partnership (and not a participating Lender) and one or more beneficial owners of such Foreign Lender are claiming the portfolio interest exemption, such Foreign Lender may provide a certificate, in substantially the form of
Exhibit M-4, on behalf of such beneficial owner(s), or 
 (v) any other form prescribed by applicable
Requirements of Law as a basis for claiming exemption from or a reduction in U.S. federal withholding Tax duly completed together with such supplementary documentation as may be prescribed by applicable Requirements of


  
 53 









 
Law to permit Borrower and the Administrative Agent to determine the withholding or deduction required to be made. 
 Each Foreign Lender shall, from time to time after the initial delivery by such Foreign Lender of the forms described above, whenever a lapse in time or change in such Foreign Lender’s circumstances
renders such forms, certificates or other evidence so delivered obsolete or inaccurate, promptly (1) deliver to Borrower and the Administrative Agent (in such number of copies as shall be requested by the recipient) renewals, amendments or
additional or successor forms, properly completed and duly executed by such Foreign Lender, together with any other certificate or statement of exemption required in order to confirm or establish such Foreign Lender’s status or that such
Foreign Lender is entitled to an exemption from or reduction in U.S. federal withholding Tax or (2) notify Administrative Agent and Borrower of its inability to deliver any such forms, certificates or other evidence. 

Any Lender that is not a Foreign Lender shall deliver to Borrower and the Administrative Agent on or prior to the date on which such
Lender becomes a Lender under this Agreement (and from time to time thereafter as prescribed by applicable law or upon the request of Borrower or the Administrative Agent), duly executed and properly completed copies of Internal Revenue Service Form
W-9 certifying that it is not subject to backup withholding. 
 If a payment made to a Lender under any Loan Document would be
subject to U.S. federal withholding Tax imposed by FATCA if such Lender were to fail to comply with the applicable reporting requirements of FATCA (including those contained in Sections 1471(b) or 1472(b) of the Code, as applicable), such Lender
shall deliver to the Withholding Agent, at the time or times prescribed by law and at such time or times reasonably requested by the Withholding Agent, such documentation prescribed by applicable law (including as prescribed by
Section 1471(b)(3)(C)(i) of the Code) and such additional documentation reasonably requested by the Withholding Agent as may be necessary for the Withholding Agent to comply with its obligations under FATCA, to determine that such Lender has
complied with such Lender’s obligations under FATCA or to determine the amount to deduct and withhold from such payment. 

The Administrative Agent shall deliver to the Borrower on or before the date on which it becomes a party to any Loan Document (and from
time to time thereafter whenever a lapse in time or change in circumstances renders such forms obsolete or inaccurate or upon the reasonable request of the Borrower): (i) executed originals of IRS Form W-8ECI with respect to any amounts payable
to the Administrative Agent for its own account, and (ii) executed originals of IRS Form W-8IMY with respect to any amounts payable to the Administrative Agent for the account of others, certifying that it is a “U.S. branch” and that
the payments it receives for the account of others are not effectively connected with the conduct of its trade or business within the United States and that it is using such form as evidence of its agreement with the Borrower to be treated as a U.S.
person with respect to such payments (and the Borrower and the Administrative Agent agree to so treat the Administrative Agent as a U.S. person with respect to such payments as contemplated by Section 1.1441-1(b)(2)(iv) of the United States
Treasury Regulations). 
 (f) Treatment of Certain Refunds. If the Administrative Agent or a Lender determines, in its
sole discretion, that it has received a refund of any Indemnified Taxes or Other Taxes as to which it has been indemnified by a Loan Party or with respect to which a Loan Party has paid additional amounts pursuant to this Section, it shall pay to
the applicable Loan Party an amount equal to such refund (but only to the extent of indemnity payments made, or additional amounts paid, by such 

  
 54 









 
Loan Party under this Section with respect to the Indemnified Taxes or Other Taxes giving rise to such refund), net of all out-of-pocket expenses of the Administrative Agent or such Lender, as
the case may be, and without interest (other than any interest paid by the relevant Governmental Authority with respect to such refund); provided that such Loan Party, upon the request of the Administrative Agent or such Lender, agrees to
repay the amount paid over to such Loan Party (plus any penalties, interest or other charges imposed by the relevant Governmental Authority) to the Administrative Agent or such Lender or in the event the Administrative Agent or such Lender is
required to repay such refund to such Governmental Authority. This paragraph shall not be construed to require the Administrative Agent or any Lender to make available its Tax Returns (or any other information relating to its Taxes that it deems
confidential) to Borrower or any other person. Notwithstanding anything to the contrary, in no event will the Administrative Agent or any Lender be required to pay any amount to a Loan Party the payment of which would place the Administrative Agent
or such Lender in a less favorable net after-Tax position than the Administrative Agent or such Lender would have been in if the Indemnified Taxes or Other Taxes giving rise to such refund had never been imposed in the first instance. 

(g) Indemnification of the Administrative Agent. Each Lender shall severally indemnify the Administrative Agent, within 10 days
after demand therefor, for (i) any Indemnified Taxes or Other Taxes attributable to such Lender (but only to the extent that any Loan Party has not already indemnified the Administrative Agent for such Indemnified Taxes or Other Taxes and
without limiting the obligation of the Loan Parties to do so) and (ii) any Indemnified Taxes or Other Taxes attributable to such Lender’s failure to comply with the provisions of Section 10.6(c) relating to the maintenance of a
Participant Register, in either case, that are payable or paid by the Administrative Agent in connection with any Loan Document, and any reasonable expenses arising therefrom or with respect thereto, whether or not such Indemnified Taxes or Other
Taxes were correctly or legally imposed or asserted by the relevant Governmental Authority. A certificate as to the amount of such payment or liability delivered to any Lender by the Administrative Agent shall be conclusive absent manifest error.
Each Lender hereby authorizes the Administrative Agent to set off and apply any and all amounts at any time owing to such Lender under any Loan Document or otherwise payable by the Administrative Agent to the Lender from any other source against any
amount due to the Administrative Agent under this paragraph (g). 
 (h) Payments. For purposes of this
Section 2.15, any payments by the Administrative Agent to a Lender of any amounts received by the Administrative Agent from a Loan Party on behalf of such Lender shall be treated as a payment from the Loan Party to such Lender.

 (i) Defined Terms. For all purposes of this Section 2.15, the term “Lender” shall include the
Issuing Bank and the term “applicable Requirements of Law” shall include FATCA. 
 SECTION 2.16 Mitigation
Obligations; Replacement of Lenders. 
 (a) Designation of a Different Lending Office. If any Lender requests
compensation under Section 2.12, or requires Borrower to pay any additional amount or indemnity payment to any Lender or any Governmental Authority for the account of any Lender pursuant to Section 2.15, then such Lender
shall use reasonable efforts to designate a different lending office for funding or booking its Loans hereunder or to assign its rights and obligations hereunder to another of its offices, branches or affiliates, if, in the judgment of such Lender,
such designation or assignment (i) would eliminate or reduce amounts payable pursuant to Section 2.12 or 2.15, as the case may be, in the future and (ii) would not subject such Lender to any unreimbursed cost or expense
and would not otherwise be disadvantageous to such Lender. Borrower hereby agrees to pay all reasonable costs and expenses incurred by any Lender in connection 

  
 55 









 
with any such designation or assignment. A certificate setting forth such costs and expenses submitted by such Lender to Borrower shall be conclusive absent manifest error. 

(b) Replacement of Lenders. If any Lender requests compensation under Section 2.12, or if Borrower is required to pay
any additional amount or indemnity payment to any Lender or any Governmental Authority for the account of any Lender pursuant to Section 2.15, or if any Lender is a Defaulting Lender, or if Borrower exercises its replacement rights under
Section 10.02(d), then Borrower may, at its sole expense and effort, upon notice to such Lender and the Administrative Agent, require such Lender to assign and delegate, without recourse (in accordance with and subject to the
restrictions contained in, and consents required by, Section 10.04), all of its interests, rights and obligations under this Agreement and the other Loan Documents to an Eligible Assignee that shall assume such obligations (which
assignee may be another Lender, if a Lender accepts such assignment); provided that: 
 (i) Borrower shall
have paid to the Administrative Agent the processing and recordation fee specified in Section 10.04(b); 
 (ii) such Lender shall have received payment of an amount equal to the outstanding principal of its Loans and funded participations in LC Disbursements and Swingline Loans, accrued interest thereon,
accrued fees and all other amounts payable to it hereunder and under the other Loan Documents (including any amounts under Section 2.13), from the assignee (to the extent of such outstanding principal and accrued interest and fees) or
Borrower (in the case of all other amounts; 
 (iii) in the case of any such assignment resulting from a claim
for compensation under Section 2.12 or payments required to be made pursuant to Section 2.15, such assignment will result in a reduction in such compensation or payments thereafter; and 

(iv) such assignment does not conflict with applicable Requirements of Law. 

A Lender shall not be required to make any such assignment or delegation if, prior thereto, as a result of a waiver by such Lender or otherwise, the
circumstances entitling Borrower to require such assignment and delegation cease to apply. 
 Each Lender agrees that, if
Borrower elects to replace such Lender in accordance with this Section 2.16(b), it shall promptly execute and deliver to the Administrative Agent an Assignment and Assumption to evidence the assignment and shall deliver to the
Administrative Agent any Note (if Notes have been issued in respect of such Lender’s Loans) subject to such Assignment and Assumption; provided that the failure of any such Lender to execute an Assignment and Assumption shall not render
such assignment invalid and such assignment shall be recorded in the Register. 
 SECTION 2.17 Swingline
Loans. 
 (a) Swingline Commitment. Subject to the terms and conditions set forth herein, the Swingline Lender
agrees, in reliance upon the agreements of the other Lenders set forth in this Section 2.17, to make Swingline Loans in dollars to Borrower from time to time during the Revolving Availability Period, in an aggregate principal amount at
any time outstanding that will not result in (i) the aggregate principal amount of outstanding Swingline Loans exceeding $10.0 million or (ii) the sum of the 

  
 56 









 
total Revolving Exposures exceeding the total Revolving Commitments; provided that Borrower shall not use the proceeds of any Swingline Loan to refinance an outstanding Swingline Loan.
Within the foregoing limits and subject to the terms and conditions set forth herein, Borrower may borrow, repay and reborrow Swingline Loans. 
 (b) Swingline Loans. To request a Swingline Loan, Borrower shall deliver, by hand delivery or telecopier, a duly completed and executed Borrowing Request to the Swingline Lender, not later than
12:00 noon, New York City time on the day of a proposed Swingline Loan. Each such notice shall be irrevocable and shall specify the requested date (which shall be a Business Day) and the amount of the requested Swingline Loan. Each Swingline Loan
shall be an ABR Loan. The Swingline Lender shall make each Swingline Loan available to Borrower to an account as directed by Borrower in the applicable Borrowing Request maintained with the Administrative Agent (or, in the case of a Swingline Loan
made to finance the reimbursement of an LC Disbursement as provided in Section 2.18(e), by remittance to the Issuing Bank) by 3:00 p.m., New York City time, on the requested date of such Swingline Loan. Borrower shall not request a
Swingline Loan if at the time of or immediately after giving effect to the Extension of Credit contemplated by such request a Default has occurred and is continuing or would result therefrom. Swingline Loans shall be made in minimum amounts of $1.0
million and integral multiples of such amount. 
 (c) Prepayment. Borrower shall have the right at any time and from time
to time to repay any Swingline Loan, in whole or in part, upon giving written notice to the Swingline Lender and the Administrative Agent before 12:00 (noon), New York City time, on the proposed date of prepayment. 

(d) Participations. The Swingline Lender may at any time in its discretion by written notice given to the Administrative Agent
(provided such notice requirement shall not apply if the Swingline Lender and the Administrative Agent are the same entity) require the Revolving Lenders to acquire participations in all or a portion of the Swingline Loans then outstanding
not later than 11:00 a.m., New York City time, on the next succeeding Business Day following such notice. Such notice shall specify the aggregate amount of Swingline Loans in which Revolving Lenders will participate. Promptly upon receipt of such
notice, the Administrative Agent will give notice thereof to each Revolving Lender, specifying in such notice such Lender’s Pro Rata Percentage of such Swingline Loan or Loans. Each Revolving Lender hereby absolutely and unconditionally agrees,
upon receipt of notice as provided above, to pay to the Administrative Agent, for the account of the Swingline Lender, such Lender’s Pro Rata Percentage of such Swingline Loan or Loans. Each Revolving Lender acknowledges and agrees that its
obligation to acquire participations in Swingline Loans pursuant to this paragraph is absolute and unconditional and shall not be affected by any circumstance whatsoever, including the occurrence and continuance of a Default or reduction or
termination of the Commitments, and that each such payment shall be made without any offset, abatement, withholding or reduction whatsoever. Each Revolving Lender shall comply with its obligation under this paragraph by wire transfer of immediately
available funds, in the same manner as provided in Section 2.02(c) with respect to Loans made by such Lender (and Section 2.02 shall apply, mutatis mutandis, to the payment obligations of the Revolving Lenders), and
the Administrative Agent shall promptly pay to the Swingline Lender the amounts so received by it from the Revolving Lenders. The Administrative Agent shall notify Borrower of any participations in any Swingline Loan acquired by the Revolving
Lenders pursuant to this paragraph, and thereafter payments in respect of such Swingline Loan shall be made to the Administrative Agent and not to the Swingline Lender. Any amounts received by the Swingline Lender from Borrower (or any other party
on behalf of Borrower) in respect of a Swingline Loan after receipt by the Swingline Lender of the proceeds of a sale of participations therein shall be promptly remitted to the Administrative Agent. Any such amounts


  
 57 









 
received by the Administrative Agent shall be promptly remitted by the Administrative Agent to the Revolving Lenders that shall have made their payments pursuant to this paragraph, as their
interests may appear. The purchase of participations in a Swingline Loan pursuant to this paragraph shall not relieve Borrower of any default in the payment thereof. 
 SECTION 2.18 Letters of Credit. 
 (a) General. Subject to
the terms and conditions set forth herein, Borrower as the applicant therefor may request the Issuing Bank, and the Issuing Bank agrees, to issue Letters of Credit denominated in any Approved Currency for its own account or the account of a
Subsidiary in a form reasonably acceptable to the Administrative Agent and the Issuing Bank, at any time and from time to time during the Revolving Availability Period (provided that Borrower shall be a co-applicant, and be jointly and
severally liable, with respect to each Letter of Credit issued for the account of a Subsidiary). The Issuing Bank shall have no obligation to issue, and Borrower shall not request the issuance of, any Letter of Credit at any time if (i) after
giving effect to such issuance, the LC Exposure would exceed the LC Commitment, (ii) the total Revolving Exposure would exceed the total Revolving Commitments or (iii) the Dollar Equivalent of the LC Exposure denominated in Alternate
Currencies would exceed $5.0 million. In the event of any inconsistency between the terms and conditions of this Agreement and the terms and conditions of any form of letter of credit application or other agreement submitted by Borrower to, or
entered into by Borrower with, the Issuing Bank relating to any Letter of Credit, the terms and conditions of this Agreement shall control. 
 (b) Request for Issuance, Amendment, Renewal, Extension; Certain Conditions and Notices. To request the issuance of a Letter of Credit or the amendment, renewal or extension of an outstanding
Letter of Credit, Borrower shall deliver, by hand or telecopier (or transmit by electronic communication, if arrangements for doing so have been approved by the Issuing Bank), an LC Request to the Issuing Bank and the Administrative Agent not later
than 11:00 a.m. on the fifth Business Day preceding the requested date of issuance, amendment, renewal or extension (or such later date and time as is acceptable to the Issuing Bank). 

A request for an initial issuance of a Letter of Credit shall specify in form and detail satisfactory to the Issuing Bank: 

(i) the proposed issuance date of the requested Letter of Credit (which shall be a Business Day); 

(ii) the amount and the currency thereof (which shall be any Approved Currency); 

(iii) the expiry date thereof (which shall not be later than the close of business on the Letter of Credit Expiration
Date); 
 (iv) the name and address of the beneficiary thereof; 

(v) whether the Letter of Credit is to be issued for its own account or for the account of one of its Subsidiaries
(provided that Borrower shall be a co-applicant, and therefore jointly and severally liable, with respect to each Letter of Credit issued for the account of a Subsidiary); 

(vi) the documents to be presented by such beneficiary in connection with any drawing thereunder; 

  
 58 









 (vii) the full text of any certificate to be presented by such beneficiary
in connection with any drawing thereunder; and 
 (viii) such other matters as the Issuing Bank may reasonably
require. 
 A request for an amendment, renewal or extension of any outstanding Letter of Credit shall specify in form and
detail satisfactory to the Issuing Bank: 
 (i) the Letter of Credit to be amended, renewed or extended;

 (ii) the proposed date of amendment, renewal or extension thereof (which shall be a Business Day); 

(iii) the nature of the proposed amendment, renewal or extension; and 

(iv) such other matters as the Issuing Bank may reasonably require. 

If requested by the Issuing Bank, Borrower also shall submit a letter of credit application on the Issuing Bank’s standard form in connection with
any request for a Letter of Credit. A Letter of Credit shall be issued only if (and, upon issuance, amendment, renewal or extension of each Letter of Credit, Borrower shall be deemed to represent and warrant that), after giving effect to such
issuance, (i) the LC Exposure shall not exceed the LC Commitment, (ii) the total Revolving Exposures shall not exceed the total Revolving Commitments and (iii) the conditions set forth in Article IV in respect of such issuance,
amendment, renewal or extension shall have been satisfied. 
 Upon the issuance of any Letter of Credit or amendment, renewal,
extension or modification to a Letter of Credit, the Issuing Bank shall promptly notify the Administrative Agent, who shall promptly notify each Revolving Lender, thereof, which notice shall be accompanied by a copy of such Letter of Credit or
amendment, renewal, extension or modification to a Letter of Credit and the amount of such Lender’s respective participation in such Letter of Credit pursuant to Section 2.18(d). If the Issuing Bank is not the same person as the
Administrative Agent, on the first Business Day of each calendar month, the Issuing Bank shall provide to the Administrative Agent a report listing all outstanding Letters of Credit and the amounts and beneficiaries thereof and the Administrative
Agent shall promptly provide such report to each Revolving Lender. 
 (c) Expiration Date. Each Letter of Credit shall
expire (upon non-renewal or otherwise) at or prior to the close of business on the earlier of (i) subject to the next sentence, the date which is one year after the date of the issuance of such Letter of Credit (or, in the case of any renewal
or extension thereof, one year after such renewal or extension) and (ii) the Letter of Credit Expiration Date. If Borrower so requests in any Letter of Credit Request, the Issuing Bank shall issue a Letter of Credit that has automatic renewal
provisions (each, an “Auto-Renewal Letter of Credit”); provided that any such Auto-Renewal Letter of Credit must permit the Issuing Bank to prevent any such renewal at least once in each twelve-month period (commencing with
the date of issuance of such Letter of Credit) by giving prior notice to the beneficiary thereof not later than a day in each such twelve-month period to be agreed upon at the time such Letter of Credit is issued. Unless otherwise directed by the
Issuing Bank, Borrower shall not be required to make a specific request to the Issuing Bank for any such renewal. Once an Auto-Renewal Letter of Credit has been issued, the Revolving Lenders shall be deemed to have authorized (but may not require)
the Issuing Bank to permit the renewal of such Letter of Credit at any 

  
 59 









 
time to an expiry date not later than the earlier of (i) one year from the date of such renewal and (ii) the Letter of Credit Expiration Date; provided that the Issuing Bank
shall not permit any such renewal if the Issuing Bank has determined that it would have no obligation at such time to issue such Letter of Credit in its renewed form under the terms hereof (by reason of the provisions of Section 2.18(l)
or otherwise). 
 (d) Participations. By the issuance of a Letter of Credit (or an amendment to a Letter of Credit
increasing the amount thereof) and without any further action on the part of the Issuing Bank or the Lenders, the Issuing Bank hereby irrevocably grants to each Revolving Lender, and each Revolving Lender hereby acquires from the Issuing Bank, a
participation in such Letter of Credit equal to such Revolving Lender’s Pro Rata Percentage of the aggregate amount available to be drawn under such Letter of Credit. In consideration and in furtherance of the foregoing, each Revolving Lender
hereby absolutely and unconditionally agrees to pay to the Administrative Agent, for the account of the Issuing Bank, such Revolving Lender’s Pro Rata Percentage of each LC Disbursement made by the Issuing Bank and not reimbursed by Borrower on
the date due as provided in Section 2.18(e), or of any reimbursement payment required to be refunded to Borrower for any reason. Each Revolving Lender acknowledges and agrees that its obligation to acquire participations pursuant to this
paragraph in respect of Letters of Credit is absolute and unconditional and shall not be affected by any circumstance whatsoever, including any amendment, renewal or extension of any Letter of Credit or the occurrence and continuance of a Default or
reduction or termination of the Commitments, or expiration, termination or cash collateralization of any Letter of Credit and that each such payment shall be made without any offset, abatement, withholding or reduction whatsoever. 

(e) Reimbursement. 
 (i) If the Issuing Bank shall make any LC Disbursement in respect of a Letter of Credit, Borrower shall reimburse such LC Disbursement by paying to the Issuing Bank an amount equal to such LC Disbursement
not later than 3:00 p.m., New York City time, on the date that such LC Disbursement is made (or, in the case of an LC Disbursement denominated in an Alternate Currency, on the date three Business Days after such date), if Borrower shall have
received notice of such LC Disbursement prior to 11:00 a.m., New York City time, on such date, or, if such notice has not been received by Borrower prior to such time on such date, then not later than 3:00 p.m., New York City time, on the Business
Day immediately following the day that Borrower receives such notice (or, in the case of an LC Disbursement denominated in an Alternate Currency, on the date three Business Days after such Business Day); provided that Borrower may, subject to
the conditions to borrowing set forth herein, request in accordance with Section 2.03 that such payment be financed with ABR Revolving Loans or Swingline Loans in an equivalent amount and, to the extent so financed, Borrower’s
obligation to make such payment shall be discharged and replaced by the resulting ABR Revolving Loans or Swingline Loans. 

(ii) If Borrower fails to make such payment when due, the Issuing Bank shall notify the Administrative Agent and the Administrative Agent
shall notify each Revolving Lender of the applicable LC Disbursement, the payment then due from Borrower in respect thereof and such Revolving Lender’s Pro Rata Percentage thereof. Each Revolving Lender shall pay by wire transfer of immediately
available funds to the Administrative Agent not later than 4:00 p.m., New York City time, on such date (or, if such Revolving Lender shall have received such notice later than 12:00 noon, New York City time, on any day, not later than 11:00 a.m.,
New York City time, on the immediately following Business Day), an amount equal to such Revolving Lender’s Pro Rata Percentage of the unreimbursed LC Disbursement in the same manner as provided in Section 2.02(c) with respect to
Revolving Loans made by such 

  
 60 









 
Revolving Lender, and the Administrative Agent will promptly pay to the Issuing Bank the amounts so received by it from the Revolving Lenders. The Administrative Agent will promptly pay to the
Issuing Bank any amounts received by it from Borrower pursuant to the above paragraph prior to the time that any Revolving Lender makes any payment pursuant to the preceding sentence and any such amounts received by the Administrative Agent from
Borrower thereafter will be promptly remitted by the Administrative Agent to the Revolving Lenders that shall have made such payments and to the Issuing Bank, as appropriate. 
 (iii) If any Revolving Lender shall not have made its Pro Rata Percentage of such LC Disbursement available to the Administrative Agent as provided above, each of such Revolving Lender and Borrower
severally agrees to pay interest on such amount, for each day from and including the date such amount is required to be paid in accordance with the foregoing to but excluding the date such amount is paid, to the Administrative Agent for the account
of the Issuing Bank at (i) in the case of Borrower, the rate per annum set forth in Section 2.18(h) and (ii) in the case of such Lender, at a rate determined by the Administrative Agent in accordance with banking industry rules
or practices on interbank compensation. 
 (iv) All payments made pursuant to this Section 2.18(e) shall be in the
Approved Currency in which the LC Disbursement giving rise to such payment is denominated. 
 (f) Obligations Absolute.
The Reimbursement Obligation of Borrower as provided in Section 2.18(e) shall be absolute, unconditional and irrevocable, and shall be paid and performed strictly in accordance with the terms of this Agreement under any and all
circumstances whatsoever and irrespective of (i) any lack of validity or enforceability of any Letter of Credit or this Agreement, or any term or provision therein; (ii) any draft or other document presented under a Letter of Credit being
proved to be forged, fraudulent, invalid or insufficient in any respect or any statement therein being untrue or inaccurate in any respect; (iii) payment by the Issuing Bank under a Letter of Credit against presentation of a draft or other
document that fails to comply with the terms of such Letter of Credit; (iv) any other event or circumstance whatsoever, whether or not similar to any of the foregoing, that might, but for the provisions of this Section 2.18,
constitute a legal or equitable discharge of, or provide a right of setoff against, the obligations of Borrower hereunder; (v) the fact that a Default shall have occurred and be continuing; or (vi) any material adverse change in the
business, property, results of operations, prospects or condition, financial or otherwise, of Borrower and its Subsidiaries. None of the Agents, the Lenders, the Issuing Bank or any of their Affiliates shall have any liability or responsibility by
reason of or in connection with the issuance or transfer of any Letter of Credit or any payment or failure to make any payment thereunder (irrespective of any of the circumstances referred to in the preceding sentence), or any error, omission,
interruption, loss or delay in transmission or delivery of any draft, notice or other communication under or relating to any Letter of Credit (including any document required to make a drawing thereunder), any error in interpretation of technical
terms or any consequence arising from causes beyond the control of the Issuing Bank; provided that the foregoing shall not be construed to excuse the Issuing Bank from liability to Borrower to the extent of any direct damages (as opposed to
consequential damages, claims in respect of which are hereby waived by Borrower to the extent permitted by applicable Requirements of Law) suffered by Borrower that are caused by the Issuing Bank’s failure to exercise care when determining
whether drafts and other documents presented under a Letter of Credit comply with the terms thereof. The parties hereto expressly agree that, in the absence of gross negligence or willful misconduct on the part of the Issuing Bank (as finally
determined by a court of competent jurisdiction), the Issuing Bank shall be deemed to have exercised care in each such determination. In furtherance of the foregoing and without limiting the generality thereof, the parties agree that, with respect
to documents 

  
 61 









 
presented which appear on their face to be in substantial compliance with the terms of a Letter of Credit, the Issuing Bank may, in its sole discretion, either accept and make payment upon such
documents without responsibility for further investigation, regardless of any notice or information to the contrary, or refuse to accept and make payment upon such documents if such documents are not in strict compliance with the terms of such
Letter of Credit. 
 (g) Disbursement Procedures. The Issuing Bank shall, promptly following its receipt thereof, examine
all documents purporting to represent a demand for payment under a Letter of Credit. The Issuing Bank shall promptly give written notice to the Administrative Agent and Borrower of such demand for payment and whether the Issuing Bank has made or
will make an LC Disbursement thereunder; provided that any failure to give or delay in giving such notice shall not relieve Borrower of its Reimbursement Obligation to the Issuing Bank and the Revolving Lenders with respect to any such LC
Disbursement (other than with respect to the timing of such Reimbursement Obligation set forth in Section 2.18(e)). 

(h) Interim Interest. If the Issuing Bank shall make any LC Disbursement, then, unless Borrower shall reimburse such LC
Disbursement in full on the date such LC Disbursement is made, the unpaid amount thereof shall bear interest payable on demand, for each day from and including the date such LC Disbursement is made to and including the date that Borrower is required
to reimburse such LC Disbursement under Section 2.18(e)(i), at the interest rate then in effect for ABR Loans or the Alternate Currency Base Rate for the relevant Alternate Currency plus the Applicable Margin, as the case may be, and
thereafter, at the rate per annum determined pursuant to Section 2.06(c) until (but excluding) the date that Borrower reimburses such LC Disbursement. Interest accrued pursuant to this paragraph shall be for the account of the Issuing
Bank, except that interest accrued on and after the date of payment by any Revolving Lender pursuant to Section 2.18(e) to reimburse the Issuing Bank shall be for the account of such Revolving Lender to the extent of such payment.

 (i) Cash Collateralization. If any Event of Default shall occur and be continuing, on the Business Day that Borrower
receives notice from the Administrative Agent or the Required Lenders (or, if the maturity of the Loans has been accelerated, Revolving Lenders with LC Exposure representing greater than 50% of the total LC Exposure) demanding the deposit of cash
collateral pursuant to this paragraph, Borrower shall deposit on terms and in accounts satisfactory to the Collateral Agent, in the name of the Collateral Agent and for the benefit of the Revolving Lenders, an amount in cash in the relevant
currencies equal to the LC Exposure as of such date plus any accrued and unpaid interest thereon; provided that the obligation to deposit such cash collateral shall become effective immediately, and such deposit shall become immediately due
and payable, without demand or other notice of any kind, upon the occurrence of any Event of Default with respect to Borrower described in Section 8.01(g) or (h). Funds so deposited shall be applied by the Collateral Agent to
reimburse the Issuing Bank for LC Disbursements for which it has not been reimbursed and, to the extent not so applied, shall be held for the satisfaction of outstanding Reimbursement Obligations or, if the maturity of the Loans has been accelerated
(but subject to the consent of Revolving Lenders with LC Exposure representing greater than 50% of the total LC Exposure), be applied to satisfy other Obligations of Borrower under this Agreement. If Borrower is required to provide an amount of cash
collateral under this Section 2.18(i) as a result of the occurrence of an Event of Default, such amount plus any accrued interest or realized profits with respect to such amounts (to the extent not applied as aforesaid) shall be
returned to Borrower within three Business Days after all Events of Default have been cured or waived. 

  
 62 









 (j) Additional Issuing Banks. Borrower may, at any time and from time to time,
designate one or more additional Revolving Lenders, or affiliates of Revolving Lenders, to act as an issuing bank under the terms of this Agreement, with the consent of the Administrative Agent (which consent shall not be unreasonably withheld), the
Issuing Bank and such Revolving Lender(s). Any Revolving Lender or affiliate of a Revolving Lender designated as an issuing bank pursuant to this paragraph (j) shall have all the rights and obligations of the Issuing Bank under the Loan
Documents with respect to Letters of Credit issued or to be issued by it, and all references in the Loan Documents to the term “Issuing Bank” shall, with respect to such Letters of Credit, be deemed to refer to such Revolving Lender or
affiliate in its capacity as the Issuing Bank, as the context shall require. The Administrative Agent shall notify the Lenders of any such additional Issuing Bank. If at any time there is more than one Issuing Bank hereunder, Borrower may, in its
discretion, select which Issuing Bank is to issue any particular Letter of Credit. 
 (k) Resignation or Removal of the
Issuing Bank. The Issuing Bank may resign as Issuing Bank hereunder at any time upon at least 30 days’ prior notice to the Lenders, the Administrative Agent and Borrower. The Issuing Bank may be replaced at any time by written agreement
among Borrower, the Administrative Agent, the replaced Issuing Bank and the successor Issuing Bank. The Administrative Agent shall notify the Lenders of any such replacement of the Issuing Bank. At the time any such resignation of the Issuing Bank
shall become effective, Borrower shall pay all unpaid fees accrued for the account of the retiring Issuing Bank pursuant to Section 2.05(c). From and after the effective date of any such resignation or replacement, (i) the successor
Issuing Bank shall have all the rights and obligations of the Issuing Bank under this Agreement with respect to Letters of Credit to be issued by it thereafter and (ii) references herein to the term “Issuing Bank” shall be deemed to
refer to such successor or to any previous Issuing Bank, or to such successor and all previous Issuing Banks, as the context shall require. After the resignation or replacement of an Issuing Bank, the replaced Issuing Bank shall remain a party
hereto and shall continue to have all the rights and obligations of an Issuing Bank under this Agreement with respect to Letters of Credit issued by it prior to such resignation or replacement, but shall not be required to issue additional Letters
of Credit. 
 (l) Other. The Issuing Bank shall be under no obligation to issue any Letter of Credit if any order,
judgment or decree of any Governmental Authority or arbitrator shall by its terms purport to enjoin or restrain the Issuing Bank from issuing such Letter of Credit, or any Requirement of Law applicable to the Issuing Bank or any request or directive
(whether or not having the force of law) from any Governmental Authority with jurisdiction over the Issuing Bank shall prohibit, or request that the Issuing Bank refrain from, the issuance of letters of credit generally or such Letter of Credit in
particular or shall impose upon the Issuing Bank with respect to such Letter of Credit any restriction, reserve or capital requirement (for which the Issuing Bank is not otherwise compensated hereunder) not in effect on the Closing Date, or shall
impose upon the Issuing Bank any unreimbursed loss, cost or expense which was not applicable on the Closing Date and which the Issuing Bank in good faith deems material to it. 
 The Issuing Bank shall be under no obligation to amend any Letter of Credit if (A) the Issuing Bank would have no obligation at such time to issue such Letter of Credit in its amended form under the
terms hereof, or (B) the beneficiary of such Letter of Credit does not accept the proposed amendment to such Letter of Credit. 

  
 63 









 SECTION 2.19 Defaulting Lenders. 

Notwithstanding any provision of this Agreement to the contrary, if any Lender becomes a Defaulting Lender, then the following provisions
shall apply for so long as such Lender is a Defaulting Lender: 
 (a) the Commitment Fee shall cease to accrue on the Commitment
of such Lender so long as it is a Defaulting Lender (except to the extent it is payable to the Issuing Bank pursuant to clause (b)(v) below); 
 (b) if any Swingline Exposure or LC Exposure exists at the time a Lender becomes a Defaulting Lender then: 
 (i) all or any part of the Swingline Exposure and LC Exposure of such Defaulting Lender shall be reallocated among the non-Defaulting Lenders in accordance with their respective Pro Rata Percentages but
only to the extent the sum of all non-Defaulting Lenders’ Revolving Exposures plus such Defaulting Lender’s Swingline Exposure and LC Exposure does not exceed the total of all non-Defaulting Lenders’ Revolving Commitments; 

(ii) if the reallocation described in clause (i) above cannot, or can only partially, be effected, Borrower shall
within one Business Day following notice by the Administrative Agent, at its election, either (x) prepay Swingline Loans and/or Revolving Loans in an aggregate principal amount so that the reallocation described in clause (i) above can be
fully effected or (y) (A) first, prepay such Defaulting Lender’s Swingline Exposure and (B) second, cash collateralize such Defaulting Lender’s LC Exposure (after giving effect to any partial reallocation pursuant to clause
(i) above) in accordance with the procedures set forth in Section 2.18(i) for so long as such LC Exposure is outstanding; 
 (iii) if any portion of such Defaulting Lender’s LC Exposure is cash collateralized pursuant to clause (ii) above, Borrower shall not be required to pay the LC Participation Fee with
respect to such portion of such Defaulting Lender’s LC Exposure so long as it is cash collateralized; 

(iv) if any portion of such Defaulting Lender’s LC Exposure is reallocated to the non-Defaulting Lenders pursuant to
clause (i) above, then the LC Participation Fee with respect to such portion shall be allocated among the non-Defaulting Lenders in accordance with their Pro Rata Percentages; or 

(v) if any portion of such Defaulting Lender’s LC Exposure is neither cash collateralized nor reallocated pursuant to
this Section 2.19(b), then, without prejudice to any rights or remedies of the Issuing Bank or any Lender hereunder, the LC Participation Fee payable with respect to such Defaulting Lender’s LC Exposure shall be payable to the
Issuing Bank until such LC Exposure is cash collateralized and/or reallocated; 
 (c) so long as any Lender is a Defaulting
Lender, the Swingline Lender shall not be required to fund any Swingline Loan and the Issuing Bank shall not be required to issue, renew, amend or 

  
 64 









 
increase any Letter of Credit, unless it is satisfied that the related exposure will be 100% covered by the Revolving Commitments of the non-Defaulting Lenders and/or cash collateralized in
accordance with Section 2.19(b), and participations in any such newly issued or increased Letter of Credit or newly made Swingline Loan that is not, in either case, cash collateralized, shall be allocated among non-Defaulting Lenders in
accordance with their respective Pro Rata Percentages (and Defaulting Lenders shall not participate therein); and 
 (d) any
amount payable to such Defaulting Lender hereunder (whether on account of principal, interest, fees or otherwise and including any amount that would otherwise be payable to such Defaulting Lender pursuant to Section 2.14(d) but excluding
Section 2.16(b)) may, in lieu of being distributed to such Defaulting Lender, be retained by the Administrative Agent in a segregated non-interest bearing account and, subject to any applicable Requirements of Law, be applied (after
conversion as necessary to the relevant currency which the Administrative Agent may effect in its reasonable discretion) at such time or times as may be determined by the Administrative Agent (i) first, to the payment of any amounts
owing by such Defaulting Lender to the Administrative Agent hereunder, (ii) second, pro rata, to the payment of any amounts owing by such Defaulting Lender to the Issuing Bank or Swingline Lender hereunder,
(iii) third, to the funding of any Loan or the funding or cash collateralization of any participation in any Swingline Loan or Letter of Credit in respect of which such Defaulting Lender has failed to fund its portion thereof as required
by this Agreement, as determined by the Administrative Agent, (iv) fourth, if so determined by the Administrative Agent and Borrower, held in such account as cash collateral for future funding obligations of the Defaulting Lender under
this Agreement, (v) fifth, pro rata, to the payment of any amounts owing to Borrower or the Lenders as a result of any judgment of a court of competent jurisdiction obtained by Borrower or any Lender against such Defaulting Lender
as a result of such Defaulting Lender’s breach of its obligations under this Agreement and (vi) sixth, to such Defaulting Lender or as otherwise directed by a court of competent jurisdiction; provided that if such payment is
(x) a prepayment of the principal amount of any Loans or Reimbursement Obligations in respect of LC Disbursements with respect to which a Defaulting Lender has funded its participation obligations and (y) made at a time when the conditions
set forth in Section 4.02 are satisfied, such payment shall be applied solely to prepay the Loans of, and Reimbursement Obligations owed to, all non-Defaulting Lenders pro rata prior to being applied to the prepayment of any
Loans, or Reimbursement Obligations owed to, any Defaulting Lender. 
 In the event that the Administrative Agent, Borrower, the Issuing Bank or
the Swingline Lender, as the case may be, each agrees that a Defaulting Lender has adequately remedied all matters that caused such Lender to be a Defaulting Lender, then the Swingline Exposure and LC Exposure of the Lenders shall be readjusted to
reflect the inclusion of such Lender’s Commitment and on such date such Lender shall purchase at par such of the Loans of the other Lenders as the Administrative Agent shall determine may be necessary in order for such Lender to hold such Loans
in accordance with its Pro Rata Percentage. The rights and remedies against a Defaulting Lender under this Section 2.19 are in addition to other rights and remedies that Borrower, the Administrative Agent, the Issuing Bank, the Swingline
Lender and the non-Defaulting Lenders may have against such Defaulting Lender. The arrangements permitted or required by this Section 2.19 shall be permitted under this Agreement, notwithstanding any limitation on Liens or the pro
rata sharing provisions or otherwise. 
 SECTION 2.20 Increase in Commitments. 

(a) Borrower Request. Borrower may by written notice to the Administrative Agent elect to request (x) prior to the Revolving
Maturity Date, an increase to the existing Revolving 

  
 65 









 
Commitments (each, an “Incremental Revolving Commitment”) and/or (y) the establishment of one or more new Term Loan Commitments (each, an “Incremental Term Loan
Commitment”) by an amount not in excess of $200.0 million in the aggregate and not less than $10.0 million individually. Each such notice shall specify (i) the date (each, an “Increase Effective Date”) on which
Borrower proposes that the increased or new Commitments shall be effective, which shall be a date not less than 10 Business Days after the date on which such notice is delivered to the Administrative Agent and (ii) the identity of each Eligible
Assignee to whom Borrower proposes any portion of such increased or new Commitments be allocated and the amounts of such allocations; provided that any existing Lender approached to provide all or a portion of the increased or new Commitments
may elect or decline, in its sole discretion, to provide such increased or new Commitment. 
 (b) Conditions. The
increased or new Commitments shall become effective, as of such Increase Effective Date; provided that: 

(i) each of the conditions set forth in Section 4.02 shall be satisfied; 

(ii) after giving pro forma effect to the borrowings to be made on the Increase Effective Date and to any change in
Consolidated EBITDA and any increase in Indebtedness resulting from the consummation of any Permitted Acquisition concurrently with such borrowings as of the date of the most recent financial statements delivered pursuant to
Section 5.01(a) or (b), Borrower shall be in compliance with each of the covenants set forth in Section 6.09 and the First-Lien Leverage Ratio shall not be greater than 2.25:1.00; 

(iii) Borrower shall make any payments required pursuant to Section 2.13 in connection with any adjustment of
Revolving Loans pursuant to Section 2.20(d); and 
 (iv) Borrower shall deliver or cause to be
delivered any legal opinions or other documents reasonably requested by the Administrative Agent in connection with any such transaction; 

provided, further, that to the extent the proceeds of such borrowings are used to finance all or a portion of the purchase price of a Permitted
Acquisition, the conditions set forth in clauses (i) (regarding Section 4.02(b) only) and (ii) above shall only apply at the earlier of (A) the time the definitive agreements with respect to such Permitted Acquisition are
executed and delivered (and on the date of effectiveness of any amendments thereto that effect an increase of more than 5% in the cash portion, if any, of the purchase price thereunder) and (B) the consummation of such Permitted Acquisition.

 (c) Terms of New Loans and Commitments. The terms and provisions of Loans made pursuant to the new Commitments shall be
as follows: 
 (i) terms and provisions of Loans made pursuant to Incremental Term Loan Commitments
(“Incremental Term Loans”) shall be, except as otherwise set forth herein or in the Increase Joinder, identical to those of the Term Loans (it being understood that Incremental Term Loans may be a part of the Term Loans);

 (ii) the terms and provisions of Revolving Loans made pursuant to new Commitments shall be identical to the
Revolving Loans; 

  
 66 









 (iii) the weighted average life to maturity of any Incremental Term Loans
shall be no shorter than the weighted average life to maturity of the existing Term Loans; 
 (iv) the maturity
date of Incremental Term Loans (the “Incremental Term Loan Maturity Date”) shall not be earlier than the Final Maturity Date; 
 (v) the Applicable Margins for the Incremental Term Loans shall be determined by Borrower and the Lenders of the Incremental Term Loans; provided that in the event that the Applicable Margins for
any Incremental Term Loans are greater by more than 50 basis points than the Applicable Margins for the Term Loans, then the Applicable Margins for the Term Loans shall be increased to the extent necessary so that the Applicable Margins for the
Incremental Term Loans are only 50 basis points greater than to the Applicable Margins for the Term Loans; provided, further, that in determining the Applicable Margins applicable to the Term Loans and the Incremental Term Loans,
(x) original issue discount (“OID”) or upfront fees (which shall be deemed to constitute like amounts of OID) payable by Borrower to the Lenders of the Term Loans or the Incremental Term Loans in the primary syndication thereof
shall be included (with OID being equated to interest based on an assumed four-year life to maturity) and (y) customary arrangement or commitment fees payable to the Lead Arrangers (or their affiliates) in connection with the Term Loans or to
one or more arrangers (or their affiliates) of the Incremental Term Loans shall be excluded; 
 (vi) the minimum
LIBOR Rate or Alternate Base Rate, if any, applicable to the Incremental Term Loans shall be determined by Borrower and the Lenders of the Incremental Term Loans; provided that an equal minimum LIBOR Rate or Alternate Base Rate shall be
applicable to the Term Loans; 
 (vii) to the extent that the terms and provisions of Incremental Term Loans are
not identical to the Term Loans (except to the extent permitted by clause (iv), (v) or (vi) above) they shall be reasonably satisfactory to the Administrative Agent; and 

(viii) any Incremental Revolving Commitments shall be on terms (other than upfront fees payable to Lenders providing
Incremental Revolving Commitments or arrangers (or their affiliates) in connection therewith) and pursuant to documentation applicable to the Revolving Credit Facility. 
 The increased or new Commitments shall be effected by a joinder agreement (the “Increase Joinder”) executed by Borrower, the Administrative Agent and each Lender making such increased or
new Commitment, in form and substance satisfactory to each of them. The Increase Joinder may, without the consent of any other Lenders, effect such amendments to this Agreement and the other Loan Documents as may be necessary or appropriate, in the
opinion of the Administrative Agent, to effect the provisions of this Section 2.20. 
 (d) Adjustment of Revolving
Loans. To the extent the Commitments being increased on the relevant Increase Effective Date are Revolving Commitments, then each Revolving Lender that is acquiring a new or additional Revolving Commitment on the Increase Effective Date shall
make a Revolving Loan, the proceeds of which will be used to prepay the Revolving Loans of the other Revolving Lenders immediately prior to such Increase Effective Date, so that, after giving effect thereto, the Revolving Loans outstanding are held
by the Revolving Lenders pro rata based on their Revolving 

  
 67 









 
Commitments after giving effect to such Increase Effective Date. If there is a new borrowing of Revolving Loans on such Increase Effective Date, the Revolving Lenders after giving effect to such
Increase Effective Date shall make such Revolving Loans in accordance with Section 2.01(b). 
 (e) Making of New
Term Loans. On any Increase Effective Date on which new Commitments for Term Loans are effective, subject to the satisfaction of the foregoing terms and conditions, each Lender of such new Commitment shall make a Term Loan to Borrower in an
amount equal to its new Commitment. 
 (f) Equal and Ratable Benefit. The Loans and Commitments established pursuant to
this paragraph shall constitute Loans and Commitments under, and shall be entitled to all the benefits afforded by, this Agreement and the other Loan Documents, and shall, without limiting the foregoing, benefit equally and ratably from the
Guarantees and security interests created by the Security Documents, except that new Term Loans may be subordinated in right of payment or the Liens securing any new Term Loans may be subordinated, in each case, as set forth in the Increase Joinder.
The Loan Parties shall take any actions reasonably required by the Administrative Agent to ensure and/or demonstrate that the Liens and security interests granted by the Security Documents continue to be perfected under the UCC or otherwise after
giving effect to the establishment of any such Class of Term Loans or any such new Commitments. 
 ARTICLE III 

REPRESENTATIONS AND WARRANTIES 
 Each Loan Party represents and warrants to the Administrative Agent, the Collateral Agent, the Issuing Bank and each of the Lenders that: 

SECTION 3.01 Organization; Powers. 
 Each Company (a) is duly organized and validly existing under the laws of the jurisdiction of its organization, (b) has all requisite power and authority to carry on its business as now
conducted and to own and lease its property, except where the failure to have any such power or authority could not reasonably be expected to result in a Material Adverse Effect and (c) is qualified and in good standing (to the extent such
concept is applicable in the applicable jurisdiction) to do business in every jurisdiction where such qualification is required, except in such jurisdictions where the failure to so qualify or be in good standing, individually or in the aggregate,
could not reasonably be expected to result in a Material Adverse Effect. 
 SECTION 3.02 Authorization;
Enforceability. 
 This Agreement has been duly executed and delivered by each Loan Party and constitutes, and each other
Loan Document to which any Loan Party is to be a party, when executed and delivered by such Loan Party, will constitute, a legal, valid and binding obligation of such Loan Party, enforceable against such Loan Party in accordance with its terms,
subject to applicable bankruptcy, insolvency, reorganization, moratorium or other laws affecting creditors’ rights generally and general principles of equity, regardless of whether considered in a proceeding in equity or at law. 

  
 68 









 SECTION 3.03 No Conflicts. 

Except as set forth on Schedule 3.03, the execution, delivery and performance by each Loan Party of each Loan Document to
which it is a party, (a) do not require any consent or approval of, registration or filing with, or any other action by, any Governmental Authority, except (i) such as have been obtained or made and are in full force and effect,
(ii) filings and recordings necessary to perfect Liens created by the Loan Documents and (iii) consents, approvals, registrations, filings, permits or actions the failure to obtain or perform which could not reasonably be expected to
result in a Material Adverse Effect, (b) will not violate the Organizational Documents of such Loan Party, (c) will not violate any Requirement of Law, except for violations that could not reasonably be expected to result in a Material
Adverse Effect, (d) will not violate or result in a default or require any consent or approval under any indenture, agreement or other instrument binding upon such Loan Party or its property, or (other than the Loan Documents) give rise to a
right thereunder to require any payment to be made by any Loan Party, except for violations, defaults or the creation of such rights that could not reasonably be expected to result in a Material Adverse Effect, and (e) will not result in the
creation or imposition of any Lien on any property of any Loan Party, except Liens created by the Loan Documents and Permitted Liens. 
 SECTION 3.04 Financial Statements; Projections. 
 (a)
Historical Financial Statements of Borrower. Borrower has heretofore delivered to the Lenders the consolidated balance sheets and related statements of income, stockholders’ equity and cash flows of Borrower (i) as of and for the
fiscal years ended December 31, 2010 and December 31, 2011, reported upon by KPMG LLP, independent public accountants, and (ii) as of and for the six-month period ended June 30, 2012 and for the comparable period of the preceding
fiscal year. Such financial statements and all financial statements delivered pursuant to Sections 5.01(a) and (b) present fairly in all material respects in accordance with GAAP the consolidated financial condition and
results of operations and cash flows of Borrower and its Subsidiaries as of the dates and for the periods to which they relate, subject, in the case of the financial statements referred to in clause (ii) of the preceding sentence or delivered
pursuant to Section 5.01(b), to year-end audit adjustments and the absence of footnotes. 
 (b) No
Liabilities. Since December 31, 2011, there has been no event, change, circumstance or occurrence that, individually or in the aggregate, has had or could reasonably be expected to result in a Material Adverse Effect. 

(c) Forecasts. The forecasts of financial performance of Borrower and its Subsidiaries furnished to the Lenders have been prepared
in good faith by Borrower and based on assumptions believed by Borrower to reasonable. 
 SECTION 3.05
Properties. 
 (a) Generally. Each Company has good title to, or valid leasehold interests in, all of its
property material to its business except to the extent that the failure to do so would not reasonably be expected to result in a Material Adverse Effect, and such title or leasehold interest is free and clear of all Liens except for Permitted Liens
and minor irregularities or deficiencies in title that, individually or in the aggregate, do not interfere with its ability to conduct its business as currently conducted or to utilize such property for its intended purpose. Except to the extent
that the failure to do so would not reasonably be expected to result in a Material Adverse Effect, the property of the Companies, taken as a whole, (i) is in 

  
 69 









 
good operating order, condition and repair (ordinary wear and tear excepted) and (ii) constitutes all the property which is required for the business and operations of the Companies as
presently conducted. 
 (b) Real Property. As of the Closing Date, no Company owns any fee interest in any material real
property in the United States. 
 (c) Collateral. Except to the extent that the failure to do so would not reasonably be
expected to result in a Material Adverse Effect, each Company owns or has rights to use all of the Collateral purportedly owned by it and all rights with respect to any of the foregoing used in, necessary for or material to such Company’s
business as currently conducted. The use by each Company of such Collateral and all such rights with respect to the foregoing do not infringe on the rights of any person other than such infringement which could not, individually or in the aggregate,
reasonably be expected to result in a Material Adverse Effect. No claim has been made and remains outstanding that any Company’s use of any Collateral does or may violate the rights of any third party that could, individually or in the
aggregate, reasonably be expected to result in a Material Adverse Effect. 
 SECTION 3.06 Intellectual
Property. 
 (a) Ownership/No Claims. Each Company owns, is licensed, or is otherwise authorized to use, all
patents, patent applications, trademarks, trade names, service marks, copyrights, trade secrets, proprietary information and processes, domain names and know-how, in each case necessary for the conduct of its business as currently conducted (the
“Intellectual Property”), except for those the failure to own, license or otherwise be authorized to use which, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. There is no
claim pending against any Company alleging that the use of any such Intellectual Property or the conduct of the Company’s business infringes, misappropriates or violates the intellectual property rights of any other person or challenging the
validity of any such Intellectual Property owned by the Company, except, in any such case, for any claim that could not reasonably be expected to result in a Material Adverse Effect. 

(b) No Violations or Proceedings. Except as could not reasonably be expected to result in a Material Adverse Effect, on and as of
the Closing Date, there is no infringement, misappropriation or violation by others of any right of such Loan Party with respect to any copyright, patent or trademark pledged by it under the name of such Loan Party. 

SECTION 3.07 Equity Interests and Subsidiaries. 

(a) Equity Interests. Schedules 1(a) and 7(a) to the Perfection Certificate dated the Closing Date set forth a list
of (i) Borrower, each direct Subsidiary of Borrower or any Subsidiary Guarantor and their respective jurisdictions of organization as of the Closing Date and (ii) the number of each class of its Equity Interests outstanding. All
outstanding Equity Interests of each Company are duly and validly issued and, in the case of capital stock of any Company that is a corporation, are fully paid and non-assessable. Each Loan Party is the record and beneficial owner of, and has good
and marketable title to, the Equity Interests pledged by it under the Security Agreement, free of any and all Liens, rights or claims of other persons, except for Permitted Liens, and, other than as set forth on Schedule 3.07(a), there are no
outstanding warrants, options or other rights to purchase, or shareholder, voting trust or similar agreements outstanding with respect to, or property that is convertible into, or that requires the issuance or sale of, any such Equity Interests.


  
 70 









 (b) No Consent of Third Parties Required. No consent of any person including any
other general or limited partner, any other member of a limited liability company, any other shareholder or any other trust beneficiary is necessary or reasonably desirable (from the perspective of a secured party) in connection with the creation,
perfection or first priority status of the security interest of the Collateral Agent in any Equity Interests pledged to the Collateral Agent for the benefit of the Secured Parties under the Security Agreement or the exercise by the Collateral Agent
of the voting or other rights provided for in the Security Agreement or the exercise of remedies in respect thereof. 

SECTION 3.08 Litigation. 
 (a) There are no actions, suits or proceedings at law or in equity by or before any Governmental Authority now pending or, to the knowledge of any Company, threatened against or affecting any Company or
any business, property or rights of any Company (i) that involve any Loan Document or (ii) as to which there is a reasonable possibility of an adverse determination that could reasonably be expected, individually or in the aggregate, to
result in a Material Adverse Effect. 
 (b) Except for matters covered by Section 3.17, no Company or any of its
property is in violation of any Requirements of Law or is in default with respect to any Requirement of Law, where such violation or default, individually or in the aggregate, could reasonably be expected to result in a Material Adverse Effect.

 SECTION 3.09 Agreements. 
 None of the Companies is a party to any agreement or instrument or subject to any corporate or other constitutional restriction that has resulted or could reasonably be expected to result in a Material
Adverse Effect. 
 SECTION 3.10 Federal Reserve Regulations. 

No Company is engaged principally, or as one of its important activities, in the business of extending credit for the purpose of buying or
carrying Margin Stock. No part of the proceeds of any Loan or any Letter of Credit will be used, whether directly or indirectly, and whether immediately, incidentally or ultimately, for any purpose that entails a violation of Regulation U or X. The
pledge of the Securities Collateral pursuant to the Security Agreement does not violate such regulations. 

SECTION 3.11 Investment Company Act. 
 No Loan Party is an “investment company” under the Investment Company Act of 1940, as amended. 
 SECTION 3.12 Use of Proceeds. 
 Borrower will use the proceeds
of (a) the Term Loans and up to $25.0 million of the Revolving Loans to refinance Borrower’s Existing Credit Agreement and to pay related costs and expenses and (b) the Revolving Loans and Swingline Loans on and after the Closing Date
for general corporate purposes. 

  
 71 









 SECTION 3.13 Taxes. 

Each Company has (a) timely filed or caused to be timely filed all federal Tax Returns and all material state, local and foreign Tax
Returns required to have been filed by it, except for failure that could not be reasonably expected to, individually or in the aggregate, result in a Material Adverse Effect, (b) duly and timely paid, collected or remitted or caused to be duly
and timely paid, collected or remitted all Taxes (whether or not shown on any Tax Return) due and payable, collectible or remittable by it and all assessments received by it, except Taxes (i) that are being contested in good faith by
appropriate proceedings and for which such Company has set aside on its books adequate reserves in accordance with GAAP or (ii) which could not be reasonably expected to, individually or in the aggregate, have a Material Adverse Effect and
(c) satisfied all of its withholding Tax obligations except for failures that could not be reasonably expected to, individually or in the aggregate, result in a Material Adverse Effect. Each Company is unaware of any proposed or pending Tax
assessments, deficiencies or audits that could be reasonably expected to, individually or in the aggregate, result in a Material Adverse Effect. Except as could not be reasonably expected to, individually or in the aggregate, result in a Material
Adverse Effect, none of the Companies has ever “participated” in a “listed transaction” within the meaning of Treasury Regulation Section 1.6011-4. 
 SECTION 3.14 No Material Misstatements. 
 (a) The information
that has been or will be made available to the Administrative Agent or the Lenders by any Loan Party in connection with the Loan Documents, taken as a whole, does not or will not contain any untrue statement of a material fact or omit to state a
material fact necessary in order to make the statements contained therein not materially misleading in light of the circumstances under which such statements are made and (b) the confidential information memorandum dated October 2012 and
delivered in connection with the primary syndication of the Commitments and Loans, together with the Form 10-K and Form 10-Q most recently filed by Borrower with the U.S. Securities and Exchange Commission, taken as a whole, did not contain any
untrue statement of a material fact or omit to state a material fact necessary in order to make the statements contained therein not materially misleading in the light of the circumstances under which such statements are made as of the date such
information is dated; provided that to the extent any such information was based upon or constitutes a forecast or projection, each Loan Party represents only that such forecasts and projections have been prepared in good faith upon
reasonable assumptions. 
 SECTION 3.15 Solvency. 

As of the Closing Date, on a pro forma basis after giving effect to the making of the Loans to occur on the Closing Date, (a) the
fair value of the properties of Borrower and its Subsidiaries, taken as a whole, will exceed their debts and liabilities, subordinated, contingent or otherwise; (b) the present fair saleable value of the property of Borrower and its
Subsidiaries, taken as a whole, will be greater than the amount that will be required to pay the probable liability of their debts and other liabilities, subordinated, contingent or otherwise, as such debts and other liabilities become absolute and
matured; (c) Borrower and its Subsidiaries, taken as a whole, will be able to pay their debts and liabilities, subordinated, contingent or otherwise, as such debts and liabilities become absolute and matured; and (d) Borrower and its
Subsidiaries, taken as a whole, will not have unreasonably small capital with which to conduct the business in which they are engaged as such business is now conducted and is proposed to be conducted following the Closing Date. 

  
 72 









 SECTION 3.16 Employee Benefit Plans. 

(a) Except as could not reasonably be expected, individually or in the aggregate, to result in a Material Adverse Effect, (i) each
Loan Party and each of its ERISA Affiliates is in compliance with the applicable provisions of ERISA and the Code and the regulations and published interpretations thereunder; (ii) no ERISA Event has occurred or is reasonably expected to occur,
(iii) there are no underfunded Plans, determined using reasonable actuarial assumptions; and (iv) using actuarial assumptions and computation methods consistent with subpart I of subtitle E of Title IV of ERISA, no Loan Party or any of
their ERISA Affiliates would have any liability to a Multiemployer Plan in the event of a complete withdrawal therefrom. 
 (b)
Except as could not reasonably be expected, individually or in the aggregate, to result in a Material Adverse Effect, (i) each Foreign Plan has been maintained in substantial compliance with its terms and with the requirements of any and all
applicable Requirements of Law and has been maintained, where required, in good standing with applicable regulatory authorities; (ii) no Loan Party has incurred any material obligation in connection with the termination of or withdrawal from
any Foreign Plan; and (iii) the present value of the accrued benefit liabilities (whether or not vested) under each Foreign Plan which is funded, determined as of the end of the most recently ended fiscal year of the respective Loan Party, as
the case may be, on the basis of actuarial assumptions, each of which is reasonable, did not exceed the current value of the property of such Foreign Plan, and for each Foreign Plan which is not funded, the obligations of such Foreign Plan are
properly accrued. 
 SECTION 3.17 Environmental Matters. 

(a) Except as, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect: 

(i) The Companies and their businesses, operations and Real Property are in compliance with, and the Companies have no
liability under, any applicable Environmental Law; 
 (ii) The Companies have obtained all Environmental Permits
required for the conduct of their businesses and operations, and the ownership, operation and use of their property, under Environmental Law and all such Environmental Permits are valid and in good standing; 

(iii) There has been no Release or threatened Release of Hazardous Material on, at, under or from any Real Property or
facility presently or formerly owned, leased or operated by the Companies or their predecessors in interest that could result in liability of the Companies under any applicable Environmental Law; 

(iv) There is no Environmental Claim pending or, to the knowledge of the Companies, threatened against the Companies, or
relating to the Real Property currently or, to the knowledge of the Companies, formerly owned, leased or operated by the Companies; 
 (v) No person with an indemnity or contribution obligation to the Companies relating to compliance with or liability under Environmental Law is in default with respect to such obligation. 

  
 73 









 (vi) No Company is obligated to perform any Response or is conducting or
financing any Response pursuant to any Environmental Law with respect to any Real Property or any other location; 
 (vii) No Real Property or facility owned, operated or leased by the Companies and, to the knowledge of the Companies, no Real Property or facility formerly owned, operated or leased by the Companies or
any of their predecessors in interest is (A) listed or proposed for listing on the National Priorities List promulgated pursuant to CERCLA, (B) listed on the Comprehensive Environmental Response, Compensation and Liability Information
System promulgated pursuant to CERCLA or (C) included on any similar list maintained by any Governmental Authority; 
 (viii) No Lien has been recorded or, to the knowledge of any Company, threatened under any Environmental Law with respect to any Real Property or other assets of the Companies; and 

(ix) The execution, delivery and performance of this Agreement does not trigger any Governmental Real Property Disclosure
Requirements. 
 SECTION 3.18 Insurance. 

Each Company has insurance in such amounts and covering such risks and liabilities as are customary for companies of a similar size
engaged in similar businesses in similar locations. 
 SECTION 3.19 Security Documents. 

(a) Security Agreement. The Security Agreement is effective to create in favor of the Collateral Agent for the benefit of the
Secured Parties, legal, valid and enforceable Liens on, and security interests in, the Security Agreement Collateral to the extent that Liens thereon and security interests therein can be created under the UCC and, (i) when financing statements
in appropriate form are filed in the offices specified on Schedule 4 to the Perfection Certificate and (ii) upon the taking of possession or control by the Collateral Agent of the Security Agreement Collateral with respect to which
a security interest may be perfected only by possession or control (which possession or control shall be given to the Collateral Agent to the extent possession or control by the Collateral Agent is required by each Security Agreement), the Liens
created by the Security Agreement shall constitute fully perfected Liens on, and security interests in, all right, title and interest of the grantors in the Security Agreement Collateral, including registered patents and trademarks, to the extent
that such Liens and security interests can be perfected under the UCC by the filing of financing statements (other than fixture filings) and the taking of possession or control (excluding Collateral as to which the provision of possession or control
is not required under the Security Agreement), in each case subject to no Liens other than Permitted Liens. 
 (b) Copyright
Office Filing. When the Security Agreement or a short form thereof is filed in the United States Copyright Office, the Liens created by such Security Agreement shall constitute fully perfected Liens on, and security interests in, all right,
title and interest of the grantors thereunder in material Copyrights (as defined in such Security Agreement) registered or applied for with the United States Copyright Office, as the case may be, in each case subject to no Liens other than Permitted
Liens. 
 (c) Valid Liens. Each Security Document delivered pursuant to Sections 5.10 and 5.11 will,
upon execution and delivery thereof, be effective to create in favor of the Collateral Agent, 

  
 74 









 
for the benefit of the Secured Parties, legal, valid and enforceable Liens on, and security interests in, all of the Loan Parties’ right, title and interest in and to the Collateral
thereunder to the extent that Liens thereon and security interests therein can be created under the UCC, and (i) when all appropriate filings are made in the appropriate UCC filing offices as may be required under the UCC and (ii) upon the
taking of possession or control by the Collateral Agent of such Collateral with respect to which a security interest may be perfected only by possession or control (which possession or control shall be given to the Collateral Agent to the extent
required by any Security Document), the Liens created by such Security Document will constitute fully perfected Liens on, and security interests in, all right, title and interest of the Loan Parties in such Collateral to the extent that such Liens
and security interests can be perfected under the UCC by the filing of financing statements and the taking of possession or control (excluding Collateral as to which the provision of possession or control is not required under the Security
Agreement), in each case subject to no Liens other than the applicable Permitted Liens. 
 SECTION 3.20
Anti-Terrorism Laws 
 (a) No Loan Party, none of its Subsidiaries and, to the knowledge of each Loan Party, none of
its Affiliates and none of the respective officers, directors, brokers or agents of such Loan Party, such Subsidiary or Affiliate (i) has violated Anti-Terrorism Laws, except for any violation that is or may be subject to the OFAC Proceedings,
(ii) is in violation of Anti-Terrorism Laws, or (iii) has engaged or engages in any transaction, investment, undertaking or activity that conceals the identity, source or destination of the proceeds from any category of offenses designated
in any Requirement of Law implementing the “Forty Recommendations” and “Nine Special Recommendations” published by the Organisation for Economic Co-operation and Development’s Financial Action Task Force on Money Laundering.

 (b) No Loan Party, none of its Subsidiaries and, to the knowledge of each Loan Party, none of its Affiliates and none of the
respective officers, directors, brokers or agents of such Loan Party, such Subsidiary or such Affiliate is acting or benefiting in any capacity in connection with the Loans is an Embargoed Person. 

(c) Except to the extent authorized or exempted therefrom by or pursuant to any Requirement of Law, no Loan Party, none of its
Subsidiaries and, to the knowledge of each Loan Party, none of its Affiliates and none of the respective officers, directors, brokers or agents of such Loan Party, such Subsidiary or such Affiliate acting or benefiting in any capacity in connection
with the Loans (i) conducts any business or engages in making or receiving any contribution of funds, goods or services to or for the benefit of any Embargoed Person, (ii) deals in, or otherwise engages in any transaction related to, any
property or interests in property blocked pursuant to any Anti-Terrorism Law or (iii) engages in or conspires to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the
prohibitions set forth in any Anti-Terrorism Law. 
 SECTION 3.21 Designation of Senior Indebtedness.

 The principal of and accrued but unpaid interest on the Loans and the Reimbursement Obligations and other obligations in
respect of the Letters of Credit, and the Fees and the obligations of Borrower under Hedging Agreements with respect to Indebtedness hereunder, are “Senior Indebtedness,” and, by virtue of the next succeeding sentence, are (except for such
obligations under such Hedging Agreements) “Designated Senior Indebtedness,” in each case within the meaning of the Indenture dated as of March 1, 2010 with respect to the 2010 Convertible Notes. Borrower hereby designates the Loans


  
 75 









 
and Reimbursement Obligations and the Letters of Credit as “Designated Senior Indebtedness” for purposes of such Indenture. 

ARTICLE IV 

CONDITIONS PRECEDENT 
 SECTION 4.01 Conditions to Effectiveness. 
 The effectiveness of
this Agreement is subject to prior or concurrent satisfaction of each of the following conditions: 
 (a) Loan Documents.
This Agreement, the Security Agreement and the English Share Charge shall have been duly executed and delivered by each of the parties hereto and thereto. 
 (b) Fee Letter. Borrower shall have duly executed and delivered the Fee Letter and such letter shall be in full force and effect. 

(c) Corporate Documents. The Administrative Agent shall have received: 

(i) a certificate of the secretary, assistant secretary or other officer of each Loan Party dated the Closing Date,
certifying (A) that attached thereto is a true and complete copy of each Organizational Document of such Loan Party certified (to the extent applicable) as of a recent date by the Secretary of State of the state of its organization,
(B) that attached thereto is a true and complete copy of resolutions duly adopted by the Board of Directors of such Loan Party authorizing the execution, delivery and performance of the Loan Documents to which such person is a party and, in the
case of Borrower, the borrowings hereunder, and that such resolutions have not been modified, rescinded or amended and are in full force and effect and (C) as to the incumbency and specimen signature of each officer executing any Loan Document
or any other document delivered in connection herewith on behalf of such Loan Party (together with a certificate of another officer as to the incumbency and specimen signature of the secretary, assistant secretary or other officer executing the
certificate in this clause (i)); 
 (ii) a certificate as to the good standing of each Loan Party (in
so-called “long-form” if available) as of a recent date, from such Secretary of State (or other applicable Governmental Authority); and 
 (iii) such other documents as the Lenders, the Issuing Bank or the Administrative Agent may reasonably request. 
 (d) Officers’ Certificate. The Administrative Agent shall have received a certificate, dated the Closing Date and signed by the chief executive officer or the chief financial officer of
Borrower, confirming compliance with the conditions precedent set forth in clauses (k) and (l) of this Section 4.01. 
 (e) Financial Statements; Projections. The Lenders shall have received (i) the financial statements described in Section 3.04 and (ii) the forecast of the financial
performance of Borrower and its Subsidiaries through fiscal year 2017. 

  
 76 









 (f) Opinions of Counsel. The Administrative Agent shall have received, on behalf of
itself, the other Agents, the Lead Arrangers, the Lenders and the Issuing Bank, a written legal opinion of (i) Davis Polk & Wardwell LLP, special New York counsel for the Loan Parties, substantially in the form of Exhibit K-1,
(ii) Joe Ruble, General Counsel and Executive Vice President of Borrower, substantially in the form of Exhibit K-2, and (iii) counsel listed on Schedule 4.01(f), substantially in the form of Exhibit K-3, in each case
(A) dated the Closing Date, (B) addressed to the Agents, the Issuing Bank and the Lenders and (C) covering such matters relating to the Loan Documents as the Administrative Agent shall reasonably request. 

(g) Solvency Certificate. The Administrative Agent shall have received a solvency certificate in the form of Exhibit L,
dated the Closing Date and signed by the chief financial officer of Borrower. 
 (h) Personal Property Requirements. The
Collateral Agent shall have received: 
 (i) all certificates or instruments representing or evidencing
Securities Collateral that constitute certificated securities or instruments, accompanied by instruments of transfer and stock powers undated and endorsed in blank, that are required to be delivered to the Collateral Agent pursuant to
Section 3.1 of the Security Agreement; 
 (ii) UCC financing statements in appropriate form for filing under
the UCC, as may be necessary or appropriate or, in the opinion of the Collateral Agent, desirable to perfect the Liens created, or purported to be created, by the Security Documents; 

(iii) certified copies of UCC, United States Copyright Office, United States Patent and Trademark Office, tax and judgment
lien searches, bankruptcy and pending lawsuit searches or equivalent reports or searches, each as of a recent date listing all effective financing statements, lien notices or comparable documents that name any Loan Party as debtor and that are filed
in those state and county jurisdictions in which any Loan Party is organized or maintains its principal place of business and such other searches that are required by the Perfection Certificate or that the Collateral Agent deems necessary or
appropriate, none of which encumber the Collateral covered or intended to be covered by the Security Documents (other than Permitted Liens or any other Liens acceptable to the Collateral Agent); 

(i) Insurance. The Administrative Agent shall have received a copy of, or a certificate as to coverage under, the insurance
policies required by Section 5.04 and the applicable provisions of the Security Documents, each of which shall be endorsed or otherwise amended to include a “standard” or “New York” lender’s loss payable or
mortgagee endorsement (as applicable) and shall name the Collateral Agent, on behalf of the Secured Parties, as additional insured, in form and substance satisfactory to the Administrative Agent. 

(j) USA PATRIOT Act. The Lenders and the Administrative Agent shall have timely received the information required under
Section 10.13. 
 (k) No Default. No Default shall have occurred and be continuing on the Closing Date.


  
 77 









 (l) Representations and Warranties. Each of the representations and warranties made
by any Loan Party set forth in Article III hereof or in any other Loan Document shall be true and correct in all material respects (except that any representation and warranty that is qualified as to “materiality” or
“Material Adverse Effect” shall be true and correct in all respects) on and as of such date with the same effect as though made on and as of such date, except to the extent such representations and warranties expressly relate to an earlier
date, in which case such representations and warranties shall be true and correct as of such earlier date. 
 (m) Fees and
Expenses. The Lead Arrangers and the Administrative Agent shall have received all fees and other amounts due and payable on or prior to the Closing Date, including, to the extent invoices have been presented therefor at least one Business Day
prior to the Closing Date, reimbursement or payment of all reasonable out-of-pocket expenses required to be reimbursed or paid by any Loan Party under any Loan Document on or prior to the Closing Date. 

(n) Repayment of Existing Debt. On the Closing Date, the Administrative Agent shall have received satisfactory evidence that all
principal, interest and fees under the Existing Credit Agreement shall have been paid or arrangements reasonably satisfactory to the Administrative Agent for the substantially simultaneous payment thereof shall have been made. 

SECTION 4.02 Conditions to All Credit Extensions. 

The obligation of each Lender and each Issuing Bank to make any Credit Extension shall be subject to the satisfaction (or waiver pursuant
to Section 10.02) of each of the conditions precedent set forth below. 
 (a) Notice. The Administrative Agent
shall have received a Borrowing Request as required by Section 2.03 (or such notice shall have been deemed given in accordance with Section 2.03) if Loans are being requested or, in the case of the issuance, amendment,
extension or renewal of a Letter of Credit, the Issuing Bank and the Administrative Agent shall have received an LC Request as required by Section 2.18(b) or, in the case of the Borrowing of a Swingline Loan, the Swingline Lender and the
Administrative Agent shall have received a Borrowing Request as required by Section 2.17(b). 
 (b) No
Default. No Default shall have occurred and be continuing on (i) such date or after giving effect to the Credit Extensions to be made on (such date and the application of the proceeds thereof or (ii) in the case of any Credit Extension
that is an Incremental Term Loan or Incremental Revolving Commitment being used to finance all or a portion of the purchase price in respect of a Permitted Acquisition, the earlier of (A) the date on which the definitive agreements with respect
to such Permitted Acquisition are executed and delivered (and on the date of effectiveness of any amendments thereto that effect an increase of more than 5% in the cash portion, if any, of the purchase price thereunder) and (B) the date of
consummation of such Permitted Acquisition or after giving pro forma effect to such Permitted Acquisition and such Credit Extension. 
 (c) Representations and Warranties. Each of the representations and warranties made by any Loan Party set forth in Article III hereof or in any other Loan Document shall be true and
correct in all material respects (except that any representation and warranty that is qualified as to “materiality” or “Material Adverse Effect” shall be true and correct in all respects) on and as of the date of such Credit
Extension with the same effect as though made on and as of such date, except to the extent such representations and warranties expressly relate to an earlier date; provided that if such Credit


  
 78 









 
Extension is an Incremental Term Loan or Incremental Revolving Commitment being used to finance all or a portion of the purchase price in respect of a Permitted Acquisition, such representations
shall be limited to the Specified Representations. 
 (d) No Legal Bar. No order, judgment or decree of any Governmental
Authority shall purport to restrain such Lender from making any Loans to be made by it. No injunction or other restraining order shall have been issued prohibiting the making of Loans under this Agreement. 

(e) USA PATRIOT Act. With respect to Letters of Credit issued for the account of a Subsidiary only, the Lenders and the
Administrative Agent shall have timely received the information required under Section 10.13. 
 Each of the
delivery of a Borrowing Request or an LC Request and the acceptance by Borrower of the proceeds of such Credit Extension shall constitute a representation and warranty by Borrower and each other Loan Party that on the date of such Credit Extension
(both immediately before and after giving effect to such Credit Extension and the application of the proceeds thereof) the conditions contained in Sections 4.02(b) and (c), to the extent applicable, have been satisfied. Borrower
shall provide such information as the Administrative Agent may reasonably request to confirm that the conditions in Sections 4.02(b) and (c) have been satisfied. 

ARTICLE V 

AFFIRMATIVE COVENANTS 
 Each Loan Party warrants, covenants and agrees with each Lender that so long as this Agreement shall remain in effect and until the Commitments have been terminated and the principal of and interest on
each Loan, all Fees and all other expenses or amounts payable under any Loan Document (other than obligations for tax gross-up, yield protection, indemnification or expense reimbursement for which no claim has been made) shall have been paid in full
and all Letters of Credit have been canceled or have expired and all amounts drawn thereunder have been reimbursed in full, unless the Required Lenders shall otherwise consent in writing, each Loan Party will, and will cause each of its Subsidiaries
to: 
 SECTION 5.01 Financial Statements, Reports, etc. 

Furnish to the Administrative Agent and each Lender: 
 (a) Annual Reports. As soon as available and in any event within 90 days (or such earlier date on which Borrower is required to file a Form 10-K under the Exchange Act) after the end of each
fiscal year, beginning with the fiscal year ending December 31, 2012, (i) the consolidated balance sheet of Borrower as of the end of such fiscal year and related consolidated statements of income, cash flows and stockholders’ equity
for such fiscal year, in comparative form with such financial statements as of the end of, and for, the preceding fiscal year, and notes thereto, all prepared in accordance with Regulation S-X and accompanied by an opinion of KPMG LLP or other
independent public accountants of recognized national standing (which opinion shall not be qualified as to scope (other than any customary qualifications in respect of businesses, operations or persons acquired pursuant to a Permitted Acquisition
for periods prior to the consummation of such Permitted Acquisition)or contain any going concern or like qualification), stating that such financial statements fairly present, in all material respects,


  
 79 









 
the consolidated financial condition, results of operations and cash flows of Borrower as of the dates and for the periods specified in accordance with GAAP, and (ii) a management’s
discussion and analysis of the financial condition and results of operations of Borrower for such fiscal year, as compared to amounts for the previous fiscal year and budgeted amounts (it being understood that the provision of an annual report on
Form 10-K will satisfy the requirements of this Section 5.01(a)); 
 (b) Quarterly Reports. As soon as
available and in any event within 45 days (or such earlier date on which Borrower is required to file a Form 10-Q under the Exchange Act) after the end of each of the first three fiscal quarters of each fiscal year, beginning with the fiscal
quarter ending September 30, 2012, (i) the consolidated balance sheet of Borrower as of the end of such fiscal quarter and related consolidated statements of income for such fiscal quarter and of income and cash flows for the then elapsed
portion of the fiscal year, in comparative form with the consolidated statements of income and cash flows for the comparable periods in the previous fiscal year, all prepared in accordance with Regulation S-X under the Securities Act and accompanied
by a certificate of a Financial Officer stating that such financial statements fairly present, in all material respects, the consolidated financial condition, results of operations and cash flows of Borrower as of the date and for the periods
specified in accordance with GAAP consistently applied, and on a basis consistent with audited financial statements referred to in clause (a) of this Section, subject to normal year-end audit adjustments and the absence of footnotes, and
(ii) a management’s discussion and analysis of the financial condition and results of operations for such fiscal quarter and the then elapsed portion of the fiscal year, as compared to the comparable periods in the previous fiscal year and
budgeted amounts (it being understood that the provision of a quarterly report on Form 10-Q will satisfy the requirements of this Section 5.01(b)); 
 (c) Financial Officer’s Certificate. (i) Concurrently with any delivery of financial statements under Section 5.01(a) or (b), a Compliance Certificate
(A) certifying that no Default has occurred and is continuing or, if such a Default has occurred and is continuing, specifying the nature and extent thereof and any corrective action taken or proposed to be taken with respect thereto and
(B) beginning with the fiscal quarter ending December 31, 2012, setting forth computations in reasonable detail satisfactory to the Administrative Agent and demonstrating compliance with the covenants contained in Section 6.09
; and (ii) concurrently with any delivery of financial statements under Section 5.01(a) above, beginning with the fiscal year ending December 31, 2012, a report of the accounting firm opining on or certifying such financial
statements stating that in the course of its regular audit of the financial statements of Borrower and its Subsidiaries, which audit was conducted in accordance with generally accepted auditing standards, such accounting firm obtained no knowledge
that any Default insofar as it relates to financial or accounting matters has occurred or, if in the opinion of such accounting firm such a Default has occurred, specifying the nature and extent thereof; 

(d) Financial Officer’s Certificate Regarding Collateral. Concurrently with any delivery of financial statements under
Section 5.01(a) (beginning with the fiscal year ending December 31, 2012), a certificate of a Financial Officer setting forth the information required pursuant to the Perfection Certificate Supplement or confirming that there has
been no change in such information since the date of the Perfection Certificate or latest Perfection Certificate Supplement; 

(e) Public Reports. Promptly after the same become publicly available, copies of all periodic and other reports, proxy statements
and other materials filed by any Company with the Securities and Exchange Commission, or any Governmental Authority succeeding to any or all of the functions of said Commission, or with any national securities exchange, or distributed to holders of
its Material 

  
 80 









 
Borrowed Indebtedness pursuant to the terms of the documentation governing such Indebtedness (or any trustee, agent or other representative therefor), as the case may be; and 

(f) Other Information. Promptly, from time to time, such other information regarding the operations, business affairs and financial
condition of any Company or compliance with the terms of any Loan Document, as the Administrative Agent or any Lender may reasonably request. 
 Financial statements and other documents required to be delivered pursuant to clauses (a) or (b) of this Section 5.01 (to the extent any such financial statements or
other documents are included in reports or other materials otherwise filed with the SEC) may be delivered electronically and if so delivered, shall be deemed to have been delivered on the date on which (i) Borrower posts such financial
statements or other documents, or provides a link thereto, on Borrower’s website on the Internet or (ii) such financial statements or other documents are posted on Borrower’s behalf on an Internet or intranet website, if any, to which
each Lender and the Administrative Agent have access (whether a commercial, third-party website or whether sponsored by the Administrative Agent); provided that: (i) Borrower shall deliver paper copies of such financial statements and
other documents to the Administrative Agent or any Lender that requests Borrower to deliver such paper copies until a written request to cease delivering paper copies is given by the Administrative Agent or such Lender, as the case may be, and
(ii) Borrower shall notify the Administrative Agent of the posting of any such financial statements and other documents and provide to the Administrative Agent electronic versions (i.e., soft copies) thereof. 

SECTION 5.02 Litigation and Other Notices. 
 Furnish to the Administrative Agent and each Lender written notice of the following promptly (and, in any event, within five Business Days after any Financial Officer of Borrower becomes aware thereof):

 (a) any Default, specifying the nature and extent thereof and the corrective action (if any) taken or proposed to be taken
with respect thereto; 
 (b) the filing or commencement of, or any threat or notice of intention of any person to file or
commence, any action, suit, litigation or proceeding, whether at law or in equity by or before any Governmental Authority, (i) against any Company or any Affiliate thereof that could reasonably be expected to result in a Material Adverse Effect
or (ii) with respect to any Loan Document; 
 (c) any development (including with respect to any material contract to which
Borrower or any of its Subsidiaries is a party) that has resulted in, or could reasonably be expected to result in a Material Adverse Effect; and 
 (d) the incurrence of any material Lien (other than Permitted Liens) on, or claim asserted against any of the Collateral. 
 SECTION 5.03 Existence; Businesses and Properties. 
 (a) Do or
cause to be done all things necessary to preserve, renew and maintain in full force and effect its legal existence, except as otherwise expressly permitted under Section 6.05 or Section 6.06 or, in the case of any Subsidiary,
where the failure to perform such obligations, individually or in the aggregate, could not reasonably be expected to result in a Material Adverse Effect. 

  
 81 









 (b) Except to the extent that the failure to do so, individually or in the aggregate, could
not reasonably be expected to result in a Material Adverse Effect, (i) do or cause to be done all things necessary to obtain, preserve, renew, extend and keep in full force and effect the rights, licenses, permits, privileges, leases,
franchises, authorizations, patents, copyrights, trademarks and trade names material to the conduct of its business; (ii) maintain and operate such business in substantially the manner in which it is presently conducted and operated;
(iii) comply with all applicable Requirements of Law (including any and all zoning, building, Environmental Law, ordinance, code or approval or any building permits or any restrictions of record or agreements affecting the Real Property) and
decrees and orders of any Governmental Authority, whether now in effect or hereafter enacted; and (iv) at all times maintain, preserve and protect all property material to the conduct of such business and keep such property in good repair,
working order and condition (other than wear and tear occurring in the ordinary course of business) and from time to time make, or cause to be made, all needful and proper repairs, renewals, additions, improvements and replacements thereto necessary
in order that the business carried on in connection therewith may be properly conducted at all times; provided that nothing in this Section 5.03(b) shall prevent (i) sales of property, consolidations or mergers by or
involving any Company in accordance with Section 6.05 or Section 6.06; (ii) the withdrawal by any Company of its qualification as a foreign corporation in any jurisdiction where such withdrawal, individually or in the
aggregate, could not reasonably be expected to result in a Material Adverse Effect; or (iii) the abandonment by any Company of any rights, franchises, licenses, trademarks, trade names, copyrights or patents that such person reasonably
determines are not useful to its business, economically worthwhile to maintain, or no longer commercially desirable. 

SECTION 5.04 Insurance. 
 (a) Generally. Maintain with financially sound and reputable insurance companies insurance on all its property in at least such amounts and against at least such risks (but including in any event
public liability, product liability and business interruption), and with no more than such risk retentions, as are usually insured against in the same general area by companies of similar size engaged in the same or a similar business. 

(b) Requirements of Insurance. All such insurance (other than directors and officers’ insurance) shall (i) provide that
no cancellation, material reduction in amount or material change in coverage thereof shall be effective until at least 30 days after receipt by the Collateral Agent of written notice thereof, and (ii) name the Collateral Agent as mortgagee
(in the case of property insurance covering any Mortgaged Property) or additional insured on behalf of the Secured Parties (in the case of liability insurance) or loss payee (in the case of property insurance covering any Mortgaged Property), as
applicable. 
 (c) Flood Insurance. With respect to each Mortgaged Property, obtain flood insurance in such total amount
as the Administrative Agent or the Required Lenders may from time to time reasonably require, if at any time the area in which any improvements located on any Mortgaged Property is designated a “flood hazard area” in any Flood Insurance
Rate Map published by the Federal Emergency Management Agency (or any successor agency), and otherwise comply with the National Flood Insurance Program as set forth in the Flood Disaster Protection Act of 1973, as amended from time to time.


  
 82 









 (d) Broker’s Report. At the request of the Administrative Agent, but no more
frequently than once in each fiscal year of Borrower, deliver to the Administrative Agent, the Collateral Agent and the Lenders a report of a reputable insurance broker with respect to such insurance. 

SECTION 5.05 Taxes. 
 (a) Payment of Taxes. Pay and discharge promptly when due all Taxes, assessments and governmental charges or levies imposed upon it or upon its income or profits or in respect of its property,
before the same shall become delinquent or in default; provided that such payment and discharge shall not be required with respect to any such Tax, assessment, charge or levy so long as (x)(i) the validity or amount thereof shall be
contested in good faith by appropriate proceedings timely instituted and diligently conducted and the applicable Company shall have set aside on its books reserves or other appropriate provisions with respect thereto in accordance with GAAP and
(ii) such contest operates to suspend collection of the contested Tax, assessment or charge and enforcement of a Lien other than a Permitted Lien or (y) the failure to pay could not reasonably be expected to, individually or in the
aggregate, result in a Material Adverse Effect. 
 (b) Filing of Returns. Except to the extent that the failure to do so
would not reasonably be expected to, individually or in the aggregate, result in a Material Adverse Effect, (i) timely and correctly file all material Tax Returns required to be filed by it and (ii) withhold, collect and remit all Taxes
that it is required to collect, withhold or remit. 
 SECTION 5.06 Employee Benefits. 

(a) Except to the extent that the failure to do so would not reasonably be expected to result in a Material Adverse Effect, comply in all
respects with the applicable provisions of ERISA and the Code. 
 (b) Furnish to the Administrative Agent: 

(i) as soon as possible after, and in any event within five days after any Responsible Officer of any Loan Party or any
ERISA Affiliate of any Loan Party knows or has reason to know that, any ERISA Event has occurred that, alone or together with any other ERISA Event could be expected to result in liability of the Loan Parties or any of their ERISA Affiliates in an
aggregate amount exceeding $15.0 million, a statement of a Financial Officer of such Loan Party setting forth details as to such ERISA Event and the action, if any, that the Loan Parties propose to take with respect thereto; and 

(ii) following receipt of such statement by the Administrative Agent and upon request of the Administrative Agent, copies
of 
 (A) each Schedule B (Actuarial Information) to the annual report (Form 5500 Series) filed by any Loan Party
or any ERISA Affiliate with the Internal Revenue Service with respect to each plan; 
 (B) the most recent
actuarial valuation report for each Plan; 
 (C) such other documents or governmental reports or filings relating
to any Plan as the Administrative Agent shall reasonably request; 

  
 83 









 (D) all notices received by any Loan Party or any ERISA Affiliates from a
Multiemployer Plan sponsor or any governmental entity concerning an ERISA Event; and 
 (E) copies of any
documents described in Sections 101(k) or 101(l) of ERISA that any Loan Party or any of its ERISA Affiliates may request with respect to any Multiemployer Plan; provided that if any Loan Party or any of its ERISA Affiliates has not requested
such documents or notices from the administrator or sponsor of the applicable Multiemployer Plan, the applicable Loan Party or ERISA Affiliate shall promptly make a request for such documents or notices from such administrator or sponsor and shall
provide copies of such documents and notices to the Administrative Agent promptly after receipt thereof. 

SECTION 5.07 Maintaining Records; Access to Properties and Inspections; Annual Meetings. 

(a) Keep proper books of record and account in which, in all material respects, full, true and correct entries in conformity with GAAP and
all Requirements of Law are made of all dealings and transactions in relation to its business and activities. 
 (b) (i) Unless
an Event of Default shall have occurred and be continuing, no more frequently than once in each calendar year or (ii) if an Event of Default shall have occurred and be continuing, as often as may reasonably be desired, and in any case upon
notice to Borrower or its applicable Subsidiary, during normal business hours, permit representatives of the Administrative Agent (accompanied by representatives of any Lender that shall elect to participate) to visit and inspect any of its
properties and examine and make abstracts from any of its books and records at any reasonable time and to discuss the business, operations, properties and financial and other condition of Borrower and its Subsidiaries with officers and employees of
Borrower and its Subsidiaries and, so long as the Administrative Agent shall have given Borrower reasonable notice thereof and a reasonable opportunity to participate therein, its independent certified public accountants. 

(c) Within 120 days after the end of each fiscal year of Borrower, at the request of the Administrative Agent, hold a meeting (at a
mutually agreeable location, venue and time or, at the option of Borrower, by conference call, the costs of such venue or call to be paid by Borrower) with all Lenders who choose to attend such meeting (or conference call), at which meeting (or
conference call) shall be reviewed the financial results of the previous fiscal year and the financial condition of the Companies. 
 SECTION 5.08 Use of Proceeds. 
 Use the proceeds of the
Loans only for the purposes set forth in Section 3.12 and request the issuance of Letters of Credit only for general corporate purposes. 
 SECTION 5.09 Compliance with Environmental Laws. 
 Except
to the extent that the failure to do so would not reasonably be expected to result, individually or in the aggregate, in a Material Adverse Effect: comply, and use reasonable efforts to cause all of its lessees and other persons occupying any Real
Property owned, operated or leased by any 

  
 84 









 
Company to comply, in all material respects with all Environmental Laws and Environmental Permits applicable to its operations and its Real Property; obtain and renew all material Environmental
Permits applicable to its operations and any of its Real Property; and conduct all Responses required of the Company by, and in accordance with, Environmental Laws; provided that no Company shall be required to undertake any Response to the
extent that its obligation to do so is being contested in good faith and by proper proceedings and appropriate reserves are being maintained with respect to such circumstances in accordance with GAAP. 

SECTION 5.10 Additional Collateral; Additional Subsidiary Guarantors. 

(a) Subject to this Section 5.10, with respect to any property acquired after the Closing Date by any Loan Party that is
intended to be subject to the Lien created by any of the Security Documents but is not so subject, promptly (and in any event within 30 days after the acquisition thereof) (i) execute and deliver to the Administrative Agent and the
Collateral Agent such amendments or supplements to the relevant Security Documents or such other documents as the Administrative Agent or the Collateral Agent shall deem necessary or advisable to grant to the Collateral Agent, for its benefit and
for the benefit of the other Secured Parties, a Lien on such property subject to no Liens other than Permitted Liens, and (ii) take all actions necessary to cause such Lien to be duly perfected to the extent required by such Security Document
in accordance with all applicable Requirements of Law, including the filing of financing statements in such jurisdictions as may be reasonably requested by the Administrative Agent and, in the case of stock certificates in respect of Capital Stock
of any Subsidiaries and other stock certificates and instruments having a face amount or value as reasonably determined by Borrower in excess of $10.0 million, the delivery thereof together with appropriate transfer forms duly executed in blank.
Borrower shall otherwise take such actions and execute and/or deliver to the Collateral Agent such documents as the Administrative Agent or the Collateral Agent shall reasonably require to confirm the validity, perfection and priority of the Lien of
the Security Documents on such after-acquired properties. 
 (b) With respect to any person that is or becomes a Subsidiary after
the Closing Date, promptly (and in any event within 30 days after such person becomes a Subsidiary) (i) deliver to the Collateral Agent the certificates, if any, representing all of the Equity Interests of such Subsidiary that constitute
certificated securities, together with undated stock powers or other appropriate instruments of transfer executed and delivered in blank by a duly authorized officer of the holder(s) of such Equity Interests, and all intercompany notes (other than
any such notes issued in connection with the Specified IP Restructuring) owing from such Subsidiary to any Loan Party evidencing obligations in, or which are reasonably likely at any time prior to the Term Loan Maturity Date to be in, a principal
amount in excess of $10.0 million together with instruments of transfer executed and delivered in blank by a duly authorized officer of such Loan Party, and (ii) cause such new Subsidiary (A) to execute a Joinder Agreement or such
comparable documentation to become a Subsidiary Guarantor and a joinder agreement to the applicable Security Agreement, substantially in the form annexed thereto and (B) to take all actions necessary or advisable in the opinion of the
Administrative Agent or the Collateral Agent to cause the Lien created by the applicable Security Agreement to be duly perfected to the extent required by such agreement in accordance with all applicable Requirements of Law, including the filing of
financing statements in such jurisdictions as may be reasonably requested by the Administrative Agent or the Collateral Agent. Notwithstanding the foregoing, (1) the Equity Interests required to be delivered to the Collateral Agent pursuant to
clause (i) of this Section 5.10(b) shall not include any Equity Interests of a Foreign Subsidiary, a Domestic Holding Company Subsidiary or a De Minimus Subsidiary, (2) no Foreign Subsidiary or De Minimus Subsidiary shall be required
to take the actions specified in clause (ii) 

  
 85 









 
of this Section 5.10(b) and (3) no Domestic Holding Company Subsidiary shall be required to take the actions specified in clause (ii) of this Section 5.10(b) to the extent
that such action would cause such Subsidiary’s obligation as a Subsidiary Guarantor to be with recourse to more than 65% of the outstanding Equity Interests held by such Subsidiary in Foreign Subsidiaries which, pursuant to clause
(1) above (subject to the proviso to this Section 5.10(b)), are not required to be pledged by such Subsidiary, provided that the exception set forth in clause (1) shall not apply to (A) Voting Stock of any Subsidiary
(other than a De Minimus Subsidiary) which is a first-tier controlled foreign corporation (as defined in Section 957(a) of the Code), or a Domestic Holding Company Subsidiary, representing 65% of the total voting power of all outstanding Voting
Stock of such Subsidiary and (B) 100% of the Equity Interests not constituting Voting Stock of any such Subsidiary, except that any such Equity Interests constituting “stock entitled to vote” within the meaning of Treasury Regulation
Section 1.956-2(c)(2) shall be treated as Voting Stock for purposes of this Section 5.10(b). 
 (c) Promptly
grant to the Collateral Agent, within 30 days of the acquisition thereof, a security interest in and Mortgage on each Real Property owned in fee by such Loan Party as is acquired by such Loan Party after the Closing Date and that, together
with any improvements thereon, individually has a fair market value of at least $10.0 million, in each case, as additional security for the Secured Obligations (unless the subject property is already mortgaged to a third party to the extent
permitted by Section 6.02). Such Mortgages shall be granted pursuant to documentation reasonably satisfactory in form and substance to the Administrative Agent and the Collateral Agent and shall constitute valid and enforceable perfected
Liens subject only to Permitted Liens or other Liens acceptable to the Collateral Agent. The Mortgages or instruments related thereto shall be duly recorded or filed in such manner and in such places as are required by law to establish, perfect,
preserve and protect the Liens in favor of the Collateral Agent required to be granted pursuant to the Mortgages and all taxes, fees and other charges payable in connection therewith shall be paid in full. Such Loan Party shall otherwise take such
actions and execute and/or deliver to the Collateral Agent such documents as the Administrative Agent or the Collateral Agent shall require to confirm the validity, perfection and priority of the Lien of any existing Mortgage or new Mortgage against
such after-acquired Real Property (including, if reasonably requested by the Collateral Agent, a title policy and a survey (in form and substance reasonably satisfactory to the Administrative Agent and the Collateral Agent) in respect of such
Mortgage). 
 SECTION 5.11 Security Interests; Further Assurances. 

Except as expressly contemplated by the Security Documents, promptly, upon the reasonable request of the Administrative Agent or the
Collateral Agent at Borrower’s expense, execute, acknowledge and deliver, or cause the execution, acknowledgment and delivery of, and thereafter register, file or record, or cause to be registered, filed or recorded, in an appropriate
governmental office, any document or instrument supplemental to or confirmatory of the Security Documents or otherwise deemed by the Administrative Agent or the Collateral Agent reasonably necessary for the continued validity, perfection and
priority of the Liens on the Collateral covered thereby subject to no other Liens except as permitted by the applicable Security Document, or obtain any consents or waivers as may be necessary or appropriate in connection therewith. Except as
expressly contemplated by the Security Documents, deliver or cause to be delivered to the Administrative Agent and the Collateral Agent from time to time such other documentation, consents, authorizations, approvals and orders in form and substance
reasonably satisfactory to the Administrative Agent and the Collateral Agent as the Administrative Agent and the Collateral Agent shall reasonably deem necessary to perfect or maintain the Liens on the Collateral pursuant to the Security Documents.
Upon the exercise by the Administrative Agent, the Collateral Agent of any power, right, privilege or remedy pursuant to any Loan Document 

  
 86 









 
which requires any consent, approval, registration, qualification or authorization of any Governmental Authority, execute and deliver all applications, certifications, instruments and other
documents and papers that the Administrative Agent or the Collateral Agent may reasonably require. 
 SECTION 5.12
Information Regarding Collateral. 
 (a) Not effect any change (i) in any Loan Party’s legal name,
(ii) in any Loan Party’s identity or organizational structure, (iii) in any Loan Party’s Federal Taxpayer Identification Number or organizational identification number, if any, or (iv) in any Loan Party’s jurisdiction
of organization (in each case, including by merging with or into any other entity, reorganizing, dissolving, liquidating, reorganizing or organizing in any other jurisdiction), until (A) it shall have given the Collateral Agent and the
Administrative Agent not less than 30 days’ prior written notice, or such lesser notice period agreed to by the Collateral Agent, of its intention so to do, clearly describing such change and providing such other information in connection
therewith as the Collateral Agent or the Administrative Agent may reasonably request and (B) it shall have taken all action reasonably satisfactory to the Collateral Agent to maintain the perfection and priority of the security interest of the
Collateral Agent for the benefit of the Secured Parties in the Collateral, if applicable. Each Loan Party agrees to promptly provide the Collateral Agent with certified Organizational Documents reflecting any of the changes described in the
preceding sentence. 
 (b) Concurrently with the delivery of financial statements pursuant to Section 5.01(a)
(beginning with the fiscal year ending December 31, 2012), deliver to the Administrative Agent and the Collateral Agent a Perfection Certificate Supplement and a certificate of a Financial Officer and the chief legal officer of Borrower
certifying that all UCC financing statements (including fixture filings, as applicable) or other appropriate filings, recordings or registrations, including all refilings, rerecordings and reregistrations, containing a description of the Collateral
have been filed of record in each governmental, municipal or other appropriate office in each jurisdiction necessary to protect and perfect the security interests and Liens under the Security Documents for a period of not less than 18 months after
the date of such certificate (except as noted therein with respect to any continuation statements to be filed within such period). 
 SECTION 5.13 Control Agreements. 
 Borrower shall
determine the aggregate balance of cash and Cash Equivalents of all Loan Parties in accounts (other than (i) each deposit account, the funds in which are used, in the ordinary course of business, solely for the payment of salaries and wages,
workers’ compensation, pension benefits and similar expenses or taxes related thereto, (ii) each deposit account the funds in which consist solely of employee flexible spending account deposits and (iii) each deposit account, the
funds in which are used, in the ordinary course of business, solely for the payment of customer refunds) not subject to Control Agreements or other appropriate control agreements in favor of the Collateral Agent in form and substance reasonably
satisfactory to the Administrative Agent, and if such aggregate balance shall at any exceed $15.0 million for a period of 5 consecutive days, Borrower shall promptly eliminate such excess from such accounts or shall within 30 days enter, or cause
the applicable Loan Parties to enter, into one or more Control Agreements or other appropriate control agreements in favor of the Collateral Agent in form and substance reasonably satisfactory to the Administrative Agent so that there shall not
thereafter be any such excess; provided, however, that Borrower shall have 60 days after the Closing Date (or such longer period as the Administrative Agent shall agree in its sole discretion) to obtain such Control Agreements or other
appropriate control agreements. 

  
 87 









 SECTION 5.14 Post-Closing Date Matters. 

Satisfy each covenant set forth on Schedule 5.14 on or before the date set forth with respect thereto. 

ARTICLE VI 

NEGATIVE COVENANTS 
 Each Loan Party warrants, covenants and agrees with each Lender that, so long as this Agreement shall remain in effect and until the Commitments have been terminated and the principal of and interest on
each Loan, all Fees and all other expenses or amounts payable under any Loan Document (other than obligations for tax gross-up, yield protection, indemnification or expense reimbursement for which no claim has been made) have been paid in full and
all Letters of Credit have been canceled or have expired and all amounts drawn thereunder have been reimbursed in full, unless the Required Lenders shall otherwise consent in writing, no Loan Party will, nor will it cause or permit any of its
Subsidiaries to: 
 SECTION 6.01 Indebtedness. 

Incur, create, assume or permit to exist, directly or indirectly, any Indebtedness, except 

(a) Indebtedness incurred under this Agreement and the other Loan Documents; 

(b) (i) Indebtedness outstanding on the Closing Date that is, except in the case of any such Indebtedness among Borrower and its
Subsidiaries or such other Indebtedness in a principal amount of less than $1.0 million, listed on Schedule 6.01(b), (ii) refinancings or renewals thereof; provided that (A) any such refinancing Indebtedness is in an
aggregate principal amount not greater than the aggregate principal amount of the Indebtedness being renewed or refinanced, plus the amount of any premiums required to be paid thereon and reasonable fees and expenses associated therewith,
(B) such refinancing Indebtedness has a later or equal final maturity and longer or equal weighted average life than the Indebtedness being renewed or refinanced and (C) if such Indebtedness is subordinated to any of the Obligations, such
refinancing Indebtedness shall be subordinated thereto; 
 (c) Indebtedness under Hedging Obligations with respect to interest
rates, foreign currency exchange rates or commodity prices, in each case not entered into for speculative purposes; 
 (d)
Indebtedness permitted by Section 6.04(e); 
 (e) Indebtedness in respect of Purchase Money Obligations and Capital
Lease Obligations, and refinancings or renewals thereof, in an aggregate amount not to exceed $30.0 million at any time outstanding; 
 (f) Indebtedness incurred by Foreign Subsidiaries in an aggregate amount not to exceed $20.0 million at any time outstanding; 
 (g) Indebtedness in respect of bid, performance or surety bonds, workers’ compensation claims, health, disability or other employee benefits, property, cash or liability insurance or self-insurance
and bankers acceptances issued for the account of any Company in the ordinary course of 

  
 88 









 
business, including guarantees or obligations of any Company with respect to letters of credit supporting such bid, performance or surety bonds, workers’ compensation claims, health,
disability or other employee benefits, property, cash or liability insurance or self-insurance obligations and bankers acceptances (in each case other than for an obligation for money borrowed); 

(h) Contingent Obligations of any Loan Party in respect of Indebtedness otherwise permitted under this Section 6.01;

 (i) Indebtedness arising from the honoring by a bank or other financial institution of a check, draft or similar instrument
inadvertently (except in the case of daylight overdrafts) drawn against insufficient funds in the ordinary course of business; provided, however, that such Indebtedness is extinguished within five Business Days of incurrence;

 (j) Indebtedness arising from agreements of Borrower or any Subsidiary providing for indemnification, purchase price
adjustment or similar obligations, in each case incurred or assumed in connection with a Permitted Acquisition or an Asset Sale permitted hereunder, but excluding any guarantee by Borrower or any Subsidiary of Indebtedness incurred by the person
acquiring the property sold pursuant to any such Asset Sale for the purpose of financing such person’s acquisition of such property; 
 (k) Indebtedness of any person acquired pursuant to a Permitted Acquisition, which Indebtedness was not incurred in contemplation of such Permitted Acquisition, and refinancings and renewals thereof;
provided that (i) any such refinancing Indebtedness is in an aggregate principal amount not greater than the aggregate principal amount of the Indebtedness being renewed or refinanced, plus the amount of any interest and premiums
required to be paid thereon and reasonable fees and expenses associated therewith, (ii) such refinancing Indebtedness has a later or equal final maturity and longer or equal weighted average life than the Indebtedness being renewed or
refinanced, (iii) if such Indebtedness is subordinated to any of the Obligations, such refinancing Indebtedness shall be subordinated thereto and (iv) the aggregate amount of Indebtedness permitted to be outstanding under this
Section 6.01(k) shall not exceed $25.0 million at any time; 
 (l) Indebtedness consisting of the financing of insurance
premiums incurred in the ordinary course of business; 
 (m) unsecured Indebtedness of Borrower, or secured Indebtedness of
Borrower secured by Liens permitted by Section 6.02(o); provided that (i) at the time of the incurrence thereof no Event of Default shall exist or would result therefrom, (ii) after giving effect to the incurrence of
such Indebtedness and the use of the proceeds thereof, Borrower shall be in compliance on a Pro Forma Basis as of the last day of the most recently completed Test Period with Sections 6.09(a) and (b) and the Total Leverage Ratio
on a Pro Forma Basis as of the last day of the most recently completed Test Period does not exceed 4.00 to 1.0 and (iii) such Indebtedness shall have (A) a maturity date that is at least six months later than the then Final Maturity Date
and (B) no scheduled amortization prior to such maturity date; and 
 (n) other unsecured Indebtedness of any Company in an
aggregate amount not to exceed $10.0 million at any time 

  
 89 









 SECTION 6.02 Liens. 

Create, incur, assume or permit to exist, directly or indirectly, any Lien on any property now owned or hereafter acquired by it or on any
income or revenues or rights in respect of any thereof, except the following (collectively, the “Permitted Liens”): 
 (a) Liens for Taxes, assessments or governmental charges or levies not yet due and payable or delinquent and Liens for Taxes, assessments or governmental charges or levies, which are being contested in
good faith by appropriate proceedings for which adequate reserves have been established in accordance with GAAP; 
 (b) Liens in
respect of property of any Company imposed by Requirements of Law, which were incurred in the ordinary course of business and do not secure Indebtedness for borrowed money, such as carriers’, warehousemen’s, materialmen’s,
landlords’, workmen’s, suppliers’, repairmen’s and mechanics’ Liens and other similar Liens arising in the ordinary course of business, that are not overdue for a period of more than 30 days or which, if they secure
obligations that are then due and unpaid, are being contested in good faith by appropriate proceedings; 
 (c) any Lien in
existence on the Closing Date that is, except in the case of any such Lien securing obligations in a principal amount less than $1.0 million, set forth on Schedule 6.02(c) and any Lien granted as a replacement or substitute therefor;
provided that any such replacement or substitute Lien (i) except as permitted by Section 6.01(b)(ii)(A), does not secure an aggregate amount of Indebtedness, if any, greater than that secured on the Closing Date and
(ii) does not encumber any property (or type of property) other than the property (or type of property) subject thereto on the Closing Date (any such Lien, an “Existing Lien”); 

(d) easements, rights-of-way, restrictions (including zoning restrictions), covenants, licenses, encroachments, protrusions and other
similar charges or encumbrances, and minor title deficiencies on or with respect to any Real Property, in each case whether now or hereafter in existence, not (i) individually or in the aggregate materially impairing the value or marketability
of such Real Property or (ii) individually or in the aggregate materially interfering with the ordinary conduct of the business of the Companies at such Real Property; 
 (e) Liens arising out of judgments, attachments or awards not resulting in an Event of Default; 
 (f) Liens (x) imposed by Requirements of Law, or deposits made in the ordinary course of business in connection with, workers’ compensation, unemployment insurance and other types of social
security legislation, (y) incurred in the ordinary course of business to secure the performance of tenders, statutory obligations (other than excise taxes), surety, stay, customs and appeal bonds, statutory bonds, bids, leases, government
contracts, trade contracts, performance and return of money bonds and other similar obligations (exclusive of obligations for the payment of borrowed money) or (z) arising by virtue of deposits made in the ordinary course of business to secure
liability for premiums to insurance carriers; provided that with respect to clauses (x), (y) and (z) of this paragraph (f), such Liens are for amounts not overdue for more than 30 days or, to the extent such amounts are so
overdue, such amounts are being contested in good faith by appropriate proceedings; 

  
 90 









 (g) Liens arising out of conditional sale, title retention, consignment or similar
arrangements for the sale of goods entered into by any Company in the ordinary course of business; 
 (h) Liens securing
Indebtedness incurred pursuant to Section 6.01(e); provided that any such Liens attach only to the property being developed, constructed, leased or purchased with the proceeds of such Indebtedness and do not encumber any other
property of any Company (other than improvements thereon); 
 (i) bankers’ Liens, rights of setoff and other similar Liens
existing solely with respect to cash and Cash Equivalents on deposit in one or more accounts maintained by any Company, in each case granted in the ordinary course of business in favor of the bank, banks, securities intermediary or securities
intermediaries with which such accounts are maintained, securing amounts owing to such bank with respect to cash management and operating account arrangements, including those involving pooled accounts and netting arrangements; provided that,
unless such Liens are non-consensual and arise by operation of law, in no case shall any such Liens secure (either directly or indirectly) the repayment of any Indebtedness, other than Indebtedness of the type referred to in
Section 6.01(i) or obligations in respect of dishonored or returned items; 
 (j) Liens on property of a person
existing at the time such person is acquired or merged with or into or consolidated with any Company to the extent permitted hereunder (and not created in anticipation or contemplation thereof) and replacements and refinancings thereof;
provided that such Liens do not extend to property not subject to such Liens at the time of acquisition (other than improvements thereon) and, in the case of any such replacement or refinancing Liens, are no more favorable to the lienholders
than such existing Lien; 
 (k) Liens granted pursuant to the Security Documents to secure the Secured Obligations; 

(l) leases, licenses, subleases and sublicenses granted by any Company in the ordinary course of business and not interfering in any
material respect with the ordinary conduct of business of the Companies; 
 (m) the filing of UCC financing statements solely as
a precautionary measure in connection with operating leases or consignment of goods; 
 (n) Liens securing Indebtedness incurred
pursuant to Section 6.01(f); provided that (i) such Liens do not extend to, or encumber, property which constitutes Collateral and (ii) such Liens extend only to the property (or Equity Interests) of the Foreign
Subsidiary incurring such Indebtedness; 
 (o) Liens securing secured Indebtedness permitted by Section 6.01(m)
(including Contingent Obligations in respect thereof permitted by Section 6.01(h)) on Collateral; provided that such Liens are subordinated to the Liens of the Security Documents pursuant to, and are otherwise subject to, an
intercreditor agreement reasonably satisfactory to the Administrative Agent and the Collateral Agent as evidenced by their execution and delivery thereof; 
 (p) the interest or title of a lessor under any lease entered into by Borrower or any of its Subsidiaries as lessee and covering only the property so leased; 

  
 91 









 (q) any interest of any licensor in any Intellectual Property licensed by Borrower or any
Subsidiary; 
 (r) Liens arising as a matter of law to secure the purchase of goods purchased by Borrower or any Subsidiary,
provided that the only obligations secured thereby are trade accounts payable with respect to the purchase of such goods arising in the ordinary course of business and the only property subject to such Liens are the goods so purchased and any
title document in respect thereof; 
 (s) Liens on property existing at the time Borrower or any Subsidiary acquired such
property (and not created in anticipation or contemplation thereof) and replacements and refinancings thereof; provided that such Liens do not extend to property not subject to such Liens at the time of acquisition (other than improvements
thereon) and, in the case of any such replacement or refinancing Liens, are no more favorable to the lienholders than such existing Lien; 
 (t) Liens deemed to exist in connection with Investments in repurchase agreements permitted under Section 6.04, provided that such Liens do not extend to any assets other than the
assets subject to such repurchase agreement; 
 (u) Liens on specific goods and proceeds thereof securing Borrower’s or any
Subsidiary’s obligations in respect of letters of credit issued or created for the account of Borrower or such Subsidiary in the ordinary course of business to facilitate the purchase, storage or shipment of such goods; 

(v) Liens securing reimbursement obligations and related interest, fees and expenses with respect to trade letters of credit permitted
hereunder, provided that such Liens do not extend to any property other than the goods financed by, or purchased by means of, such letters of credit and documents of title in respect thereof; and 

(w) Liens not otherwise permitted by this Section 6.02 securing Indebtedness or other obligations of Borrower or any
Subsidiaries so long as the aggregate outstanding principal amount of the obligations secured thereby does not exceed $20.0 million at any one time. 
 provided, however, that no consensual Liens shall be permitted to exist, directly or indirectly, on any Securities Collateral, other than Liens granted pursuant to the Security Documents and
as permitted in Section 6.02(o). 
 SECTION 6.03 Sale and Leaseback Transactions.

 Enter into any arrangement, directly or indirectly, with any person whereby it shall sell or transfer any property, real or
personal, used or useful in its business, whether now owned or hereafter acquired, and thereafter rent or lease such property or other property which it intends to use for substantially the same purpose or purposes as the property being sold or
transferred (a “Sale and Leaseback Transaction”) unless (i) the sale of such property is permitted by Section 6.06 and (ii) any Liens arising in connection with its use of such property are permitted by
Section 6.02. 
 SECTION 6.04 Investment, Loan, Advances and Acquisition. 

Directly or indirectly, lend money or credit (by way of guarantee or otherwise) or make advances to any person, or purchase or acquire any
Equity Interests, bonds, notes, debentures, guarantees 

  
 92 









 
or other obligations or securities of, or any other interest in, or make any capital contribution to, any other person, or purchase or own a futures contract or otherwise become liable for the
purchase or sale of currency or other commodities at a future date in the nature of a futures contract, or purchase or acquire (in one transaction or a series of transactions) any assets (all of the foregoing, collectively,
“Investments”), except that the following shall be permitted: 
 (a) Investments outstanding on the Closing Date
and that are, in the case of any Investment other than an Investment among Borrower and its Subsidiaries or that has a book value of less than $1.0 million, identified on Schedule 6.04(a); 

(b) the Companies may (i) acquire and hold accounts receivables owing to any of them if created or acquired in the ordinary course of
business and payable or dischargeable in accordance with customary terms, (ii) invest in, acquire and hold Cash Equivalents, (iii) endorse negotiable instruments held for collection in the ordinary course of business or (iv) make
lease, utility and other similar deposits in the ordinary course of business; 
 (c) Hedging Obligations incurred pursuant to
Section 6.01(c); 
 (d) loans and advances to directors, employees and officers of Borrower and its Subsidiaries for
bona fide business purposes; 
 (e) Investments (i) by any Company in Borrower or any existing Subsidiary Guarantor,
(ii) by a Subsidiary that is not a Subsidiary Guarantor in any other Subsidiary that is not a Subsidiary Guarantor and (iii) by Borrower or any Subsidiary Guarantor in any Subsidiary that is not a Subsidiary Guarantor, provided that
after giving effect to any Investment under this Section 6.04(e)(iii) and the contemplated use of proceeds thereof, the Minimum Domestic Percentage Test shall be satisfied; provided that any Investment pursuant to this clause
(e) that is in Indebtedness of any Loan Party to any Subsidiary that is not a Loan Party shall be subordinated to the Secured Obligations on terms reasonably satisfactory to the Administrative Agent in connection with any insolvency proceeding
with respect to the Obligor thereof; 
 (f) Investments in trade creditors or customers in the ordinary course of business
received upon foreclosure, in satisfaction of judgments or pursuant to any plan of reorganization or liquidation or similar arrangement upon the bankruptcy or insolvency of such trade creditors or customers; 

(g) Permitted Acquisitions; 
 (h) mergers and consolidations in compliance with Section 6.05; 
 (i)
Investments made by Borrower or any Subsidiary as a result of consideration received in connection with an Asset Sale made in compliance with Section 6.06; 
 (j) to the extent permitted by Section 6.09(d), Capital Expenditures made by Borrower or any Subsidiary on behalf of itself or as would otherwise be permitted pursuant to
Section 6.04(e); 
 (k) purchases and other acquisitions of inventory, materials, equipment, tangible or intangible
property, supplies or services in the ordinary course of business; 

  
 93 









 (l) leases of real or personal property in the ordinary course of business; 

(m) contributions of any Equity Interest in any Foreign Subsidiary to any other Foreign Subsidiary; 

(n) Investments to the extent that the consideration therefore consists of Qualified Capital Stock of Borrower or the proceeds of the
issuance of Qualified Capital Stock of Borrower; 
 (o) loans and advances to officers, directors and employees of Borrower and
its Subsidiaries for the sole purpose of purchasing Qualified Capital Stock of Borrower or of refinancing any such loans made by others (or purchase of such loans made by others), provided that if any such loans and advances are made in cash,
the person making such loans or advances shall, substantially contemporaneously with the making of any such loans or advances, receive cash in the amount of such loans and advances; 

(p) Investments by Borrower or any Subsidiary in any joint venture, provided that the aggregate consideration (other than any such
consideration consisting of licenses of Intellectual Property that do not constitute Asset Sales) paid by Borrower or such Subsidiary in respect of such Investments shall not exceed $20.0 million in the aggregate at any one time outstanding for all
such joint ventures; and 
 (q) other Investments in an aggregate amount not to exceed $10.0 million at any time outstanding.

 An Investment shall be deemed to be outstanding to the extent not returned in the same form as the original Investment to the person making
or holding such Investment. 
 SECTION 6.05 Mergers and Consolidations. 

Wind up, liquidate or dissolve its affairs or enter into any transaction of merger or consolidation (or agree to do any of the foregoing
at any future time), except that the following shall be permitted: 
 (a) Asset Sales in compliance with
Section 6.06; 
 (b) Investments in compliance with Section 6.04; 

(c) any Company may merge or consolidate with or into Borrower or any Subsidiary Guarantor (as long as Borrower is the surviving person in
the case of any merger or consolidation involving Borrower and a Subsidiary which is or becomes a Subsidiary Guarantor is the surviving person in any other case); provided that the Lien on and security interest in any property granted or to
be granted in favor of the Collateral Agent under the Security Documents shall be maintained or created in accordance with the provisions of Section 5.10 or Section 5.11, as applicable; 

(d) any Foreign Subsidiary may merge or consolidate with or into any other Foreign Subsidiary; and 

  
 94 









 (e) any Subsidiary may dissolve, liquidate or wind up its affairs at any time;
provided that such dissolution, liquidation or winding up, as applicable, could not reasonably be expected to have a Material Adverse Effect. 
 To the extent the Required Lenders or all the Lenders, as applicable, waive the provisions of this Section 6.05 with respect to the sale or other transfer of any Collateral, or any Collateral
is sold or otherwise transferred as permitted by this Section 6.05 (other than, in either case, a sale or transfer to Borrower or any Subsidiary Guarantor), such Collateral shall be sold, free and clear of the Liens created by the
Security Documents, and, so long as Borrower shall have provided the Agents such certifications or documents as any Agent shall reasonably request in order to demonstrate compliance with this Section 6.05, the Agents shall take all
actions as are reasonably requested by Borrower in order to evidence or effect the foregoing. 
 SECTION 6.06
Asset Sales. 
 Effect any Asset Sale, or agree to effect any Asset Sale, except that the following shall be
permitted: 
 (a) disposition of used, worn out, obsolete or surplus property by any Company in the ordinary course of business
and the abandonment or other disposition of Intellectual Property that is, in the reasonable judgment of Borrower, no longer economically worthwhile to maintain or otherwise useful in the conduct of the business of the Companies taken as a whole;

 (b) Asset Sales at fair market value; provided that (i) the aggregate fair market value of assets disposed in
respect of all Asset Sales pursuant to this clause (b) shall not exceed $40.0 million in any fiscal year of Borrower (provided, however, that if the aggregate amount of Asset Sales made under this Section 6.06(b) in
any fiscal year (beginning with the fiscal year ending December 31, 2012) shall be less than the maximum amount of Asset Sales permitted under this Section 6.06(b) for such fiscal year, then the amount of such shortfall shall be
added to the amount of Asset Sales permitted under this Section 6.06(b) for the immediately succeeding fiscal year) and (ii) at least 75% of the purchase price for all property subject to such Asset Sale shall be paid to Borrower or
such Subsidiary solely in cash and Cash Equivalents; 
 (c) leases of real or personal property in the ordinary course of
business; 
 (d) mergers and consolidations in compliance with Section 6.05; 

(e) Investments in compliance with Section 6.04; 
 (f) Dividends in compliance with Section 6.07; 
 (g) other Asset Sales
described in writing to the Lead Arrangers prior to the Closing Date; 
 (h) Asset Sales included in the Specified IP
Restructuring; and 
 (i) other Asset Sales for aggregate consideration not to exceed $10.0 million in any fiscal year.


  
 95 









 To the extent the Required Lenders or all the Lenders, as applicable, waive the provisions
of this Section 6.06 with respect to the sale or other transfer of any Collateral, or any Collateral is sold or otherwise transferred as permitted by this Section 6.06 (other than, in either case, a sale or transfer to
Borrower or any Subsidiary Guarantor) such Collateral shall be sold free and clear of the Liens created by the Security Documents, and, so long as Borrower shall have provided the Agents such certifications or documents as any Agent shall reasonably
request in order to demonstrate compliance with this Section 6.06, the Agents shall take all actions that are reasonably requested by Borrower in order to evidence or effect the foregoing. For purposes of Section 6.06(b)(ii),
the following shall be deemed to be cash: (a) the assumption of any liabilities of Borrower or any Subsidiary with respect to, and the release of Borrower or such Subsidiary from all liability in respect of, any Indebtedness of Borrower or the
Subsidiaries permitted hereunder (in the amount of such Indebtedness) that is due and payable within one year of the consummation of such Asset Sale and (b) securities received by Borrower or any Subsidiary from the transferee that are
immediately convertible into cash without breach of their terms or the agreement pursuant to which they were purchased and that are promptly converted by Borrower or such Subsidiary into cash. 

SECTION 6.07 Dividends. 
 Authorize, declare or pay, directly or indirectly, any Dividends with respect to any Company, except that the following shall be permitted: 

(a) Dividends by any Company to Borrower or any other Company which is a parent of such Company (and to any other stockholder thereof on a
basis not more favorable to such other stockholder than ratable with such parent); 
 (b) Dividends in an aggregate amount as
determined (w) in the case of dividends or other distributions to the holders of Borrower’s Equity Interests generally, at the time of declaration thereof, (x) in the case of any redemption of any Equity Interests, at the time
irrevocable notice of redemption is given, (y) in the case of any purchase, redemption or other acquisition of any Equity Interests made pursuant to a contract, instruction or plan complying with Rule 10b5-1 of the rules and regulations of the
Securities and Exchange Commission promulgated under the Exchange Act (a “10b5-1 Trading Plan”), at the time irrevocable instructions are given by Borrower to commence such 10b5-1 Trading Plan and (z) otherwise, at the time of
payment thereof, equal to, in the aggregate, (i) the sum of (x) $30.0 million and (y) the sum of (A) 50% of the sum of the Consolidated Net Income from the beginning of the first fiscal quarter of Borrower commencing on or after
the Closing Date through the end of the most recently completed fiscal quarter (taken as one accounting period) (and minus 100% of any such Consolidated Net Income that is negative) and (B) 100% of the Net Cash Proceeds of any Equity Issuances
and the fair market value of all other property and marketable securities received by Borrower in connection with any other Equity Issuance, in each case after the Closing Date (provided that the amount calculated pursuant to this clause
(y) shall not be less than $0) less (ii) the aggregate amount of payments, prepayments, redemptions and acquisitions made pursuant to Section 6.10(a)(iv); provided that at the time of the applicable declaration,
irrevocable redemption notice, irrevocable instructions or payment, as the case may be, no Event of Default shall exist or would result therefrom and, in the case of any Dividend in excess of $1.0 million after giving effect to such Dividend and to
any incurrence of Indebtedness in connection therewith, Borrower is in compliance on a Pro Forma Basis as of the most recently completed Test Period with Sections 6.09(a); provided, further the amount of Dividends permitted by
this Section shall be unlimited at any time that (x) the First-Lien Leverage Ratio is less than 2.00 to 1.00 on a Pro Forma Basis and (y)at the time of the applicable declaration, irrevocable redemption


  
 96 









 
notice, irrevocable instructions or payment, as the case may be, on a Pro Forma Basis after giving effect to such Dividend (A) Borrower shall have unrestricted cash and Cash Equivalents
available under the Revolving Commitments of at least $200.0 million and (B) no Default or Event of Default shall exist or would result therefrom; and 
 (c) Borrower may (i) repurchase shares of “Restricted Stock” and “Performance Stock” sold pursuant to the CSG Employee Stock Purchase Plan from a holder of such Equity Interests
in Borrower whose employment with Borrower and its Subsidiaries has terminated, provided that the repurchase price paid for any such Restricted Stock or Performance Stock shall not exceed, in the case of Performance Stock, the purchase price
initially paid by such Person for such Performance Stock or, in the case of Restricted Stock, the higher of the purchase price initially paid by such Person for such Restricted Stock or the Book Value (as defined in the applicable purchase
agreement) of such Restricted Stock, (ii) repurchase options and warrants (or Equity Interests in Borrower issued upon the exercise of options or warrants) in connection with the “cashless exercise” of options or warrants and
(iii) repurchase Equity Interests of Borrower issued pursuant to a stock incentive plan of Borrower or any of its Subsidiaries in such amounts as may be necessary to satisfy the tax withholding requirements under applicable law with respect to
such Equity Interests in Borrower. 
 SECTION 6.08 Transactions with Affiliates. 

Enter into, directly or indirectly, any transaction or series of related transactions, whether or not in the ordinary course of business,
with any Affiliate of any Company (other than between or among Borrower and one or more Subsidiaries), other than any transaction or series of related transactions on terms and conditions at least as favorable to such Company as would reasonably be
obtained by such Company at that time in a comparable arm’s-length transaction with a person other than an Affiliate, except that the following shall be permitted: 
 (a) Dividends permitted by Section 6.07; 
 (b) Investments permitted by
Sections 6.04(d), (e) and (m); 
 (c) reasonable and customary director, officer and employee
compensation (including bonuses) and other benefits (including retirement, health, stock option and other benefit plans) and indemnification arrangements; 
 (d) transactions with customers, clients, suppliers, joint venture partners or purchasers or sellers of goods and services, in each case in the ordinary course of business and otherwise not prohibited by
the Loan Documents; 
 (e) the existence of, and the performance by any Loan Party of its obligations under the terms of, any
limited liability company, limited partnership or other Organizational Document or securityholders or other agreement (including any registration rights agreement or purchase agreement related thereto) to which it is a party on the Closing Date and
similar agreements that it may enter into thereafter; provided, however, that the existence of, or the performance by any Loan Party of obligations under, any amendment to any such existing agreement or any such similar agreement
entered into after the Closing Date shall only be permitted by this Section 6.08(e) to the extent not more adverse to the interest of the Lenders in any material respect, when taken as a whole, than any of such documents and agreements
as in effect on the Closing Date; 

  
 97 









 (f) sales of Qualified Capital Stock of Borrower to Affiliates of Borrower not otherwise
prohibited by the Loan Documents and the granting of registration and other customary rights in connection therewith; and 
 (g)
any transaction with an Affiliate where the only consideration paid by any Loan Party is Qualified Capital Stock of Borrower. 

SECTION 6.09 Financial Covenants. 
 (a) Maximum Total Leverage Ratio. Permit the Total Leverage Ratio, as of the last day of any Test Period, to exceed 4.00 to 1.00. 

(b) Maximum First-Lien Leverage Ratio. Permit the First-Lien Leverage Ratio, as of the last day of any Test Period, to exceed 2.50
to 1.00. 
 (c) Minimum Interest Coverage Ratio. Permit the Consolidated Interest Coverage Ratio, for any Test Period, to
be less than 2.00 to 1.00. 
 (d) Limitation on Capital Expenditures. Permit the aggregate amount of Capital Expenditures
made in any fiscal year of Borrower, to exceed the greater of (i) $40.0 million and (ii) the amount equal to 10% of the Consolidated Total Assets Less Goodwill as of the end of the most recently completed fiscal year of Borrower after
giving effect on a Pro Forma Basis to any subsequent Permitted Acquisitions; provided, however, that if the aggregate amount of Capital Expenditures made in any fiscal year (beginning with the fiscal year ending December 31, 2012)
shall be less than the maximum amount of Capital Expenditures permitted under this Section 6.09(d) for such fiscal year (after giving effect to any carryover), then the amount of such shortfall not exceeding 50% of such maximum shall be
added to the amount of Capital Expenditures permitted under this Section 6.09(d) for the immediately succeeding fiscal year. 
 SECTION 6.10 Prepayments of Other Indebtedness; Modifications of Organizational Documents and Other Documents, etc. 

So long as any Term Loans are outstanding, directly or indirectly: 

(a) make (or give any notice in respect thereof) any optional payment or prepayment of principal on or optional redemption or acquisition
for value of the 2010 Convertible Notes or any refinancing thereof permitted by Section 6.01(b) or any issuance of Indebtedness in an aggregate principal amount of not less than $30.0 million permitted by Section 6.01(m) (any
of the foregoing, “Material Borrowed Indebtedness”), except (i) a refinancing permitted by Section 6.01(b), (ii) any payment to the extent made with Qualified Capital Stock of Borrower, (iii) any cash
settlement of any conversion by the holders thereof of any 2010 Convertible Notes or any refinancing thereof permitted by Section 6.01(b) and (iv) optional payments, prepayments, redemptions and acquisitions (x) in an aggregate
amount not to exceed the amount, calculated at the time of such payment, prepayment, redemption or acquisition, calculated pursuant to Section 6.07(b)(i) less any Dividends paid in accordance with such Section 6.07(b) or
(y) made at any time that (A) the First-Lien Leverage Ratio is less than 2.00 to 1.00 on a Pro Forma Basis and (B) immediately before and after giving effect thereto (aa) Borrower has unrestricted cash and Cash Equivalents and
available Revolving Commitments of at least $200.0 million and (bb) no Default or Event of Default shall exist or would result therefrom; or 

  
 98 









 (b) amend or modify, or permit the amendment or modification of any document governing any
Material Borrowed Indebtedness in any manner that is adverse in any material respect to the interests of the Lenders. 

SECTION 6.11 Limitation on Certain Restrictions on Subsidiaries. 

Directly or indirectly, create or otherwise cause or suffer to exist or become effective any encumbrance or restriction on the ability of
any Subsidiary to (a) pay dividends or make any other distributions on its capital stock or any other interest or participation in its profits owned by Borrower or any Subsidiary, or pay any Indebtedness owed to Borrower or a Subsidiary,
(b) make loans or advances to Borrower or any Subsidiary or (c) transfer any of its properties to Borrower or any Subsidiary, except for such encumbrances or restrictions existing under or by reason of (i) applicable Requirements of
Law; (ii) this Agreement and the other Loan Documents; (iii) the 2010 Convertible Notes; (iv) customary provisions restricting subletting or assignment of any lease governing a leasehold interest of a Subsidiary; (v) customary
provisions restricting assignment of any agreement entered into by a Subsidiary in the ordinary course of business; (vi) any holder of a Lien permitted by Section 6.02 restricting the transfer of the property subject thereto;
(vii) customary restrictions and conditions contained in any agreement relating to the sale of any property permitted under Section 6.06 pending the consummation of such sale; (viii) any agreement in effect at the time such
Subsidiary becomes a Subsidiary of Borrower, so long as such agreement was not entered into in connection with or in contemplation of such person becoming a Subsidiary of Borrower; (ix) without affecting the Loan Parties’ obligations under
Section 5.10, customary provisions in partnership agreements, limited liability company organizational governance documents, asset sale and stock sale agreements and other similar agreements that restrict the transfer of ownership
interests in such partnership, limited liability company or similar person; (x) restrictions on cash or other deposits or net worth imposed by suppliers or landlords under contracts entered into in the ordinary course of business; (xi) any
instrument governing Indebtedness assumed in connection with any Permitted Acquisition, which encumbrance or restriction is not applicable to any person, or the properties or assets of any person, other than the person or the properties or assets of
the person so acquired; (xii) in the case of any joint venture which is not a Loan Party, restrictions in such person’s Organizational Documents or pursuant to any joint venture agreement or stockholders agreements solely to the extent of
the Equity Interests of or property held in the subject joint venture or other entity; (xiii) any customary restrictions imposed by any document or instrument evidencing, governing or securing any Indebtedness permitted by
Section 6.01(f) or (k) reasonably believed by Borrower to be necessary in connection with the incurrence thereof; and (xiv) any encumbrances or restrictions imposed by any amendments or refinancings that are otherwise
permitted by the Loan Documents of the contracts, instruments or obligations referred to in clauses (iii) or (viii) above; provided that such amendments or refinancings are no more materially restrictive with respect to such
encumbrances and restrictions than those prior to such amendment or refinancing. 
 SECTION 6.12 Limitation on
Issuance of Capital Stock. 
 With respect to any Subsidiary, issue any Equity Interest (including by way of sales of
treasury stock) or any options or warrants to purchase, or securities convertible into, any Equity Interest, except (i) for stock splits, stock dividends and additional issuances of Equity Interests which do not decrease the percentage
ownership of Borrower or any Subsidiaries in any class of the Equity Interest of such Subsidiary; and (ii) Subsidiaries of Borrower formed after the Closing Date in accordance with Section 6.13 may issue Equity Interests to Borrower
or the Subsidiary of Borrower which is to own such Equity Interests. All Equity Interests issued in accordance with this Section 6.12(b) shall, to the extent 

  
 99 









 
required by Sections 5.10 and 5.11 or any Security Agreement, be delivered to the Collateral Agent for pledge pursuant to the applicable Security Agreement. 

SECTION 6.13 Business. 
 Engage (directly or indirectly) in any business other than those businesses in which Borrower and its Subsidiaries are engaged on the Closing Date, and businesses that are related thereto or extensions
thereof. 
 SECTION 6.14 Fiscal Year. 

Change the fiscal year-end of Borrower to a date other than December 31. 

SECTION 6.15 No Further Negative Pledge. 

Enter into any agreement, instrument, deed or lease which prohibits or limits the ability of any Loan Party to create, incur, assume or
suffer to exist any Lien upon any of their respective properties or revenues, whether now owned or hereafter acquired, securing the Secured Obligations or which requires the grant of any security for an obligation if security is granted for the
Secured Obligations, except the following: (1) covenants in documents creating Liens permitted by Section 6.02 (other than Section 6.02(o)) prohibiting further Liens on the properties encumbered thereby (2) covenants in
documents evidencing, governing or securing Indebtedness permitted by Section 6.01(k) to the extent that such covenants do not restrict in any manner (directly or indirectly) prior Liens created pursuant to the Loan Documents on any
Collateral securing the Secured Obligations; and (3) any prohibition or limitation that (a) exists pursuant to applicable Requirements of Law, (b) consists of customary restrictions and conditions contained in any agreement relating
to the sale of any property permitted under Section 6.06 pending the consummation of such sale, (c) restricts subletting or assignment of leasehold interests contained in any Lease governing a leasehold interest of Borrower or a
Subsidiary, (d) exists in any agreement in effect at the time such Subsidiary becomes a Subsidiary of Borrower, so long as such agreement was not entered into in contemplation of such person becoming a Subsidiary or (e) is imposed by any
amendments or refinancings that are otherwise permitted by the Loan Documents of the contracts, instruments or obligations referred to in clause (3)(d); provided that such amendments and refinancings are no more materially restrictive
with respect to such prohibitions and limitations than those prior to such amendment or refinancing. 
 SECTION 6.16
Compliance with Anti-Terrorism Laws. 
 (a) Directly or indirectly, in connection with the Loans, knowingly
(i) conduct any business or engage in making or receiving any contribution of funds, goods or services to or for the benefit of any Embargoed Person, except to the extent authorized or exempted by or pursuant to any Requirement of Law,
(ii) deal in, or otherwise engage in any transaction relating to, any property or interests in property blocked pursuant to any Anti-Terrorism Law, except to the extent authorized or exempted by or pursuant to any Requirement of Law, or
(iii) engage in or conspire to engage in any transaction that evades or avoids, or has the purpose of evading or avoiding, or attempts to violate, any of the prohibitions set forth in any Anti-Terrorism Law. 

  
 100









 (b) Directly or indirectly, in connection with the Loans, knowingly cause or permit any of
the funds of such Loan Party that are used to repay the Loans to be derived from any unlawful activity with the result that the making of the Loans would be in violation of any Anti-Terrorism Law. 

(c) Knowingly cause or permit (i) an Embargoed Person to have any direct or indirect interest in or benefit of any nature whatsoever
in the Loan Parties or (ii) any of the funds or properties of the Loan Parties that are used to repay the Loans to constitute property of, or be beneficially owned directly or indirectly by, an Embargoed Person. 

(d) The Loan Parties shall deliver to the Lenders any certification or other evidence requested from time to time by any Lender in its
reasonable discretion, confirming the Loan Parties’ compliance with this Section 6.16. 
 ARTICLE VII

 GUARANTEE 
 SECTION 7.01 The Guarantee. 
 The Subsidiary Guarantors,
hereby jointly and severally guarantee, as a primary obligor and not as a surety to each Secured Party and their respective successors and assigns, the prompt payment in full when due (whether at stated maturity, by required prepayment, declaration,
demand, by acceleration or otherwise) of the principal of and interest on (including any interest, fees, costs or charges that would accrue but for the provisions of the Title 11 of the United States Code after any bankruptcy or insolvency petition
under Title 11 of the United States Code) the Loans made by the Lenders to, and the Notes held by each Lender of, Borrower, and all other Secured Obligations from time to time owing to the Secured Parties by any Loan Party under any Loan Document or
any Hedging Agreement or Treasury Services Agreement entered into with a counterparty that is a Secured Party, in each case strictly in accordance with the terms thereof (such obligations being herein collectively called the “Guaranteed
Obligations”). The Subsidiary Guarantors hereby jointly and severally agree that if Borrower or other Subsidiary Guarantor(s) shall fail to pay in full when due (whether at stated maturity, by acceleration or otherwise) any of the
Guaranteed Obligations, the Subsidiary Guarantors will promptly pay the same in cash, without any demand or notice whatsoever, and that in the case of any extension of time of payment or renewal of any of the Guaranteed Obligations, the same will be
promptly paid in full when due (whether at extended maturity, by acceleration or otherwise) in accordance with the terms of such extension or renewal. Anything in this Article to the contrary notwithstanding, the Guarantee by any Subsidiary
Guarantor under this Article shall not guarantee any Guaranteed Obligation that constitutes an Excluded Swap Obligation with respect to such Subsidiary Guarantor. 
 SECTION 7.02 Obligations Unconditional. 
 The obligations
of the Subsidiary Guarantors under Section 7.01 shall constitute a guaranty of payment and not of collection and to the fullest extent permitted by applicable Requirements of Law, are absolute, irrevocable and unconditional, joint and
several, irrespective of the value, genuineness, validity, regularity or enforceability of the Guaranteed Obligations of Borrower under this Agreement, the Notes, if any, or any other agreement or instrument referred to herein or therein, or any
substitution, release or exchange of any other guarantee of or security for any of the Guaranteed Obligations, and, irrespective of any other circumstance whatsoever that might otherwise constitute a


  
 101









 
legal or equitable discharge or defense of a surety or Subsidiary Guarantor (except for payment in full). Without limiting the generality of the foregoing, it is agreed that the occurrence of any
one or more of the following shall not alter or impair the liability of the Subsidiary Guarantors hereunder which shall remain absolute, irrevocable and unconditional under any and all circumstances as described above: 

(i) at any time or from time to time, without notice to the Subsidiary Guarantors, the time for any performance of or compliance with any
of the Guaranteed Obligations shall be extended, or such performance or compliance shall be waived; 
 (ii) any of the acts
mentioned in any of the provisions of this Agreement or the Notes, if any, or any other agreement or instrument referred to herein or therein shall be done or omitted; 
 (iii) the maturity of any of the Guaranteed Obligations shall be accelerated, or any of the Guaranteed Obligations shall be amended in any respect, or any right under the Loan Documents or any other
agreement or instrument referred to herein or therein shall be amended or waived in any respect or any other guarantee of any of the Guaranteed Obligations or any security therefor shall be released or exchanged in whole or in part or otherwise
dealt with; 
 (iv) any Lien or security interest granted to, or in favor of, Issuing Bank or any Lender or Agent as security for
any of the Guaranteed Obligations shall fail to be perfected; or 
 (v) the release of any other Subsidiary Guarantor pursuant to
Section 7.09. 
 The Subsidiary Guarantors hereby expressly waive diligence, presentment, demand of payment, protest
and all notices whatsoever, and any requirement that any Secured Party exhaust any right, power or remedy or proceed against Borrower under this Agreement or the Notes, if any, or any other agreement or instrument referred to herein or therein, or
against any other person under any other guarantee of, or security for, any of the Guaranteed Obligations. The Subsidiary Guarantors waive any and all notice of the creation, renewal, extension, waiver, termination or accrual of any of the
Guaranteed Obligations and notice of or proof of reliance by any Secured Party upon this Guarantee or acceptance of this Guarantee, and the Guaranteed Obligations, and any of them, shall conclusively be deemed to have been created, contracted or
incurred in reliance upon this Guarantee, and all dealings between Borrower and the Secured Parties shall likewise be conclusively presumed to have been had or consummated in reliance upon this Guarantee. This Guarantee shall be construed as a
continuing, absolute, irrevocable and unconditional guarantee of payment without regard to any right of offset with respect to the Guaranteed Obligations at any time or from time to time held by Secured Parties, and the obligations and liabilities
of the Subsidiary Guarantors hereunder shall not be conditioned or contingent upon the pursuit by the Secured Parties or any other person at any time of any right or remedy against Borrower or against any other person which may be or become liable
in respect of all or any part of the Guaranteed Obligations or against any collateral security or guarantee therefor or right of offset with respect thereto. This Guarantee shall remain in full force and effect and be binding in accordance with and
to the extent of its terms upon the Subsidiary Guarantors and the successors and assigns thereof, and shall inure to the benefit of the Lenders, and their respective successors and assigns, notwithstanding that from time to time during the term of
this Agreement there may be no Guaranteed Obligations outstanding. 

  
 102









 SECTION 7.03 Reinstatement. 

The obligations of the Subsidiary Guarantors under this Article VII shall be automatically reinstated if and to the extent
that for any reason any payment by or on behalf of Borrower or other Loan Party in respect of the Guaranteed Obligations is rescinded or must be otherwise restored by any holder of any of the Guaranteed Obligations, whether as a result of any
proceedings in bankruptcy or reorganization or otherwise. 
 SECTION 7.04 Subrogation; Subordination.

 Each Subsidiary Guarantor hereby agrees that until the indefeasible payment and satisfaction in full in cash of all Guaranteed
Obligations and the expiration and termination of the Commitments of the Lenders under this Agreement it shall waive any claim and shall not exercise any right or remedy, direct or indirect, arising by reason of any performance by it of its
guarantee in Section 7.01, whether by subrogation or otherwise, against Borrower or any other Subsidiary Guarantor of any of the Guaranteed Obligations or any security for any of the Guaranteed Obligations. 

SECTION 7.05 Remedies. 
 The Subsidiary Guarantors jointly and severally agree that, as between the Subsidiary Guarantors and the Lenders, the obligations of Borrower under this Agreement and the Notes, if any, may be declared to
be forthwith due and payable as provided in Section 8.01 (and shall be deemed to have become automatically due and payable in the circumstances provided in Section 8.01) for purposes of Section 7.01,
notwithstanding any stay, injunction or other prohibition preventing such declaration (or such obligations from becoming automatically due and payable) as against Borrower and that, in the event of such declaration (or such obligations being deemed
to have become automatically due and payable), such obligations (whether or not due and payable by Borrower) shall forthwith become due and payable by the Subsidiary Guarantors for purposes of Section 7.01. 

SECTION 7.06 Instrument for the Payment of Money. 

Each Subsidiary Guarantor hereby acknowledges that the guarantee in this Article VII constitutes an instrument for the payment
of money, and consents and agrees that any Lender or Agent, at its sole option, in the event of a dispute by such Subsidiary Guarantor in the payment of any moneys due hereunder, shall have the right to bring a motion-action under New York CPLR
Section 3213. 
 SECTION 7.07 Continuing Guarantee. 

The guarantee in this Article VII is a continuing guarantee of payment, and shall apply to all Guaranteed Obligations whenever
arising. 
 SECTION 7.08 General Limitation on Guarantee Obligations. 

In any action or proceeding involving any state corporate limited partnership or limited liability company law, or any applicable state,
federal or foreign bankruptcy, insolvency, reorganization or other law affecting the rights of creditors generally, if the obligations of any Subsidiary Guarantor under Section 7.01 would otherwise be held or determined to be void,
voidable, invalid or unenforceable, or subordinated to the claims of any other creditors, on account of the amount of its liability under Section 7.01, then, notwithstanding any other provision to the contrary, the amount of such
liability shall, 

  
 103









 
without any further action by such Subsidiary Guarantor, any Loan Party or any other person, be automatically limited and reduced to the highest amount (after giving effect to the right of
contribution established in Section 7.10) that is valid and enforceable and not subordinated to the claims of other creditors as determined in such action or proceeding. 

SECTION 7.09 Release of Subsidiary Guarantors. 

If, in compliance with the terms and provisions of the Loan Documents, any Subsidiary Guarantor (a “Released Guarantor”)
shall cease to be a Subsidiary of Borrower pursuant to a transaction permitted hereunder, such Released Guarantor shall, upon its so ceasing to be a Subsidiary of Borrower, be automatically released from its obligations under this Agreement
(including under Section 10.03 hereof) and its obligations to pledge and grant any Collateral owned by it pursuant to any Security Document, and the pledge of any of its Equity Interests that are no longer held by Borrower or a
Subsidiary Guarantor to the Collateral Agent pursuant to the Security Agreements shall be automatically released, and, so long as Borrower shall have provided the Agents such certifications or documents as any Agent shall reasonably request, the
Collateral Agent shall take such actions as are reasonably requested by Borrower to evidence or effect each release described in this Section 7.09 in accordance with the relevant provisions of the Security Documents. 

SECTION 7.10 Right of Contribution. 
 Each Subsidiary Guarantor (other than CSG Media) hereby agrees that to the extent that a Subsidiary Guarantor (other than CSG Media) shall have paid more than its proportionate share of any payment made
hereunder, such Subsidiary Guarantor (other than CSG Media) shall be entitled to seek and receive contribution from and against any other Subsidiary Guarantor (other than CSG Media) hereunder which has not paid its proportionate share of such
payment. Each Subsidiary Guarantor’s right of contribution shall be subject to the terms and conditions of Section 7.04. The provisions of this Section 7.10 shall in no respect limit the obligations and liabilities of
any Subsidiary Guarantor to the Administrative Agent, the Issuing Bank, the Swingline Lender and the Lenders, and each Subsidiary Guarantor shall remain liable to the Administrative Agent, the Issuing Bank, the Swingline Lender and the Lenders for
the full amount guaranteed by such Subsidiary Guarantor hereunder. 
 EVENTS OF DEFAULT 

SECTION 8.01 Events of Default. 
 The following events shall be “Events of Default”: 
 (a) default
shall be made in the payment of any principal of any Loan or any Reimbursement Obligation when and as the same shall become due and payable, whether at the due date thereof (including a Term Loan Repayment Date) or at a date fixed for prepayment
(whether voluntary or mandatory) thereof or by acceleration thereof or otherwise; 
 (b) default shall be made in the payment of
any interest on any Loan or any Fee or any other amount (other than an amount referred to in paragraph (a) above) due under any Loan Document, when and as the same shall become due and payable, and such default shall continue unremedied for a
period of five Business Days; 

  
 104









 (c) any representation or warranty made or deemed made in any Loan Document or in any
report, certificate, financial statement or other instrument furnished pursuant to any Loan Document, shall prove to have been false or misleading in any material respect when so made or deemed made; 

(d) default shall be made in the due observance or performance by any Company of any covenant, condition or agreement contained in
Section 5.02(a), 5.03(a) (with respect to Borrower only), 5.08 or Article VI; 
 (e)
default shall be made in the due observance or performance by any Company of any covenant, condition or agreement contained in any Loan Document (other than those specified in paragraphs (a), (b) or (d) immediately above) and such
default shall continue unremedied or shall not be waived for a period of 30 days (or, in the case of a covenant, condition or agreement contained in the Fee Letter, 5 Business Days) after written notice thereof from the Administrative Agent or
any Lender to Borrower; 
 (f) any Company (other than an Immaterial Subsidiary) shall (i) fail to pay any principal or
interest, regardless of amount, due in respect of any Indebtedness (other than the Obligations), when and as the same shall become due and payable beyond any applicable grace period, or (ii) fail to observe or perform any other term, covenant,
condition or agreement contained in any agreement or instrument evidencing or governing any such Indebtedness if the effect of any failure referred to in this clause (ii) is to cause, or to permit the holder or holders of such Indebtedness or a
trustee or other representative on its or their behalf to cause, such Indebtedness to become due prior to its stated maturity or become subject to a mandatory offer purchase by the obligor; provided that it shall not constitute an Event of
Default pursuant to this paragraph (f) unless the aggregate amount of all such Indebtedness referred to in clauses (i) and (ii) exceeds $10.0 million at any one time (provided that, in the case of Hedging Obligations, the
amount counted for this purpose shall be the amount payable by all Companies if such Hedging Obligations were terminated at such time); 
 (g) an involuntary proceeding shall be commenced or an involuntary petition shall be filed in a court of competent jurisdiction seeking (i) relief in respect of any Company (other than an Immaterial
Subsidiary), or of a substantial part of the property of any Company (other than an Immaterial Subsidiary), under Title 11 of the U.S. Code, as now constituted or hereafter amended, or any other federal, state or foreign bankruptcy, insolvency,
receivership or similar law; (ii) the appointment of a receiver, trustee, custodian, sequestrator, conservator or similar official for any Company (other than an Immaterial Subsidiary) or for a substantial part of the property of any Company
(other than an Immaterial Subsidiary); or (iii) the winding-up or liquidation of any Company (other than an Immaterial Subsidiary); and such proceeding or petition shall continue undismissed for 60 days or an order or decree approving or
ordering any of the foregoing shall be entered; 
 (h) any Company (other than an Immaterial Subsidiary) shall
(i) voluntarily commence any proceeding or file any petition seeking relief under Title 11 of the United States Code, as now constituted or hereafter amended, or any other federal, state or foreign bankruptcy, insolvency, receivership or
similar law; (ii) consent to the institution of, or fail to contest in a timely and appropriate manner, any proceeding or the filing of any petition described in clause (g) above; (iii) apply for or consent to the appointment of a
receiver, trustee, custodian, sequestrator, conservator or similar official for any Company (other than an Immaterial Subsidiary) or for a substantial part of the property of any Company (other than an Immaterial Subsidiary); (iv) file an
answer admitting the material allegations of a 

  
 105









 
petition filed against it in any such proceeding; (v) make a general assignment for the benefit of creditors; (vi) become unable, admit in writing its inability or fail generally to pay
its debts as they become due; (vii) take any action for the purpose of effecting any of the foregoing; or (viii) in the case of Borrower only, wind up or liquidate; 
 (i) one or more judgments, orders or decrees for the payment of money (to the extent not paid or covered by insurance as to which the relevant insurance company has not contested coverage) in an aggregate
amount in excess of $10.0 million shall be rendered against any Company (other than an Immaterial Subsidiary) or any combination thereof and the same shall remain undischarged, unvacated or unbonded for a period of 30 consecutive days during which
execution shall not be effectively stayed; 
 (j) one or more ERISA Events and/or one or more similar events with respect to
Foreign Plans shall have occurred that, when taken together with all other such ERISA Events and similar events with respect to Foreign Plans that have occurred, could reasonably be expected to result in a Material Adverse Effect; 

(k) any security interest and Lien purported to be created by any Security Document in any material portion of the Collateral shall cease
to be in full force and effect, or shall cease to give the Collateral Agent, for the benefit of the Secured Parties, the Liens, rights, powers and privileges purported to be created and granted under such Security Document (including, except to the
extent attributable to the Collateral Agent’s failure to maintain possession of Collateral delivered to it, a perfected first priority security interest in and Lien on all of the Collateral thereunder (except as otherwise expressly provided in
such Security Document)) in favor of the Collateral Agent, or shall be asserted in writing by Borrower or any other Loan Party not to be a valid, perfected, first priority (except as otherwise expressly provided in this Agreement or such Security
Document) security interest in or Lien on any material portion of the Collateral covered; 
 (l) any Loan Document or any
material provisions thereof shall at any time and for any reason be declared by a court of competent jurisdiction to be null and void, or a proceeding shall be commenced by any Loan Party, seeking to establish the invalidity or unenforceability
thereof (exclusive of questions of interpretation of any provision thereof), or any Loan Party shall repudiate or deny in writing any portion of its liability or obligation for the Obligations; or 

(m) there shall have occurred a Change in Control. 
 SECTION 8.02 Remedies upon Event of Default. 
 If any Event of
Default (other than an event with respect to Borrower described in Section 8.01(g) or (h)) occurs and is continuing, the Administrative Agent may and, at the request of the Required Lenders, shall, by notice to Borrower, take
either or both of the following actions, at the same or different times: (i) terminate forthwith the Commitments and (ii) declare the Loans and Reimbursement Obligations then outstanding to be forthwith due and payable in whole or in part,
whereupon the principal of the Loans and Reimbursement Obligations so declared to be due and payable, together with accrued interest thereon and any unpaid accrued Fees and all other Obligations of Borrower accrued hereunder and under any other Loan
Document, shall become forthwith due and payable, without presentment, demand, protest or any other notice of any kind, all of which are hereby expressly waived by Borrower and the Subsidiary Guarantors, anything contained herein or in any other
Loan Document to the contrary 

  
 106









 
notwithstanding; and if an Event of Default with respect to Borrower described in Section 8.01(g) or (h) occurs, the Commitments shall automatically terminate and the
principal of the Loans and Reimbursement Obligations then outstanding, together with accrued interest thereon and any unpaid accrued Fees and all other Obligations of Borrower accrued hereunder and under any other Loan Document, shall automatically
become due and payable, without presentment, demand, protest or any other notice of any kind, all of which are hereby expressly waived by Borrower and the Subsidiary Guarantors, anything contained herein or in any other Loan Document to the contrary
notwithstanding. 
 SECTION 8.03 Application of Proceeds. 

The proceeds received by the Collateral Agent in respect of any sale of, collection from or other realization upon all or any part of the
Collateral pursuant to the exercise by the Collateral Agent of its remedies shall be applied, in full or in part, together with any other sums then held by the Collateral Agent pursuant to this Agreement, promptly by the Collateral Agent as follows:

 (a) First, to the payment of all reasonable costs and expenses, fees, commissions and taxes of such sale, collection or
other realization including compensation to the Collateral Agent and its agents and counsel, and all expenses, liabilities and advances made or incurred by the Collateral Agent in connection therewith and all amounts for which the Collateral Agent
is entitled to indemnification pursuant to the provisions of any Loan Document, together with interest on each such amount at the rate then in effect under this Agreement from and after the date such amount is due, owing or unpaid until paid in
full; 
 (b) Second, to the payment of all other reasonable costs and expenses of such sale, collection or other
realization including compensation to the other Secured Parties and their agents and counsel and all costs, liabilities and advances made or incurred by the other Secured Parties in connection therewith, together with interest on each such amount at
the rate then in effect under this Agreement from and after the date such amount is due, owing or unpaid until paid in full; 

(c) Third, without duplication of amounts applied pursuant to clauses (a) and (b) above, to the indefeasible payment in
full in cash, pro rata, of interest and other amounts constituting Obligations (other than principal, Reimbursement Obligations and obligations to cash collateralize Letters of Credit) and any fees, premiums and scheduled periodic payments
due under Hedging Agreements or Treasury Services Agreements constituting Secured Obligations and any interest accrued thereon, in each case equally and ratably in accordance with the respective amounts thereof then due and owing; 

(d) Fourth, to the indefeasible payment in full in cash, pro rata, of the principal amount of the Obligations and any
premium thereon (including Reimbursement Obligations and obligations to cash collateralize Letters of Credit) and any breakage, termination or other payments under Hedging Agreements and Treasury Services Agreements constituting Secured Obligations
and any interest accrued thereon; and 
 (e) Fifth, the balance, if any, to the person lawfully entitled thereto
(including the applicable Loan Party or its successors or assigns) or as a court of competent jurisdiction may direct. 
 In the
event that any such proceeds are insufficient to pay in full the items described in clauses (a) through (e) of this Section 8.03, the Loan Parties shall remain liable, jointly and severally, for any deficiency. 

  
 107









 ARTICLE IX 
 THE ADMINISTRATIVE AGENT AND THE COLLATERAL AGENT 

SECTION 9.01 Appointment and Authority. 

Each of the Lenders and the Issuing Bank hereby irrevocably appoints Royal Bank of Canada to act on its behalf as the Administrative Agent
and the Collateral Agent hereunder and under the other Loan Documents and authorizes such Agents to take such actions on its behalf and to exercise such powers as are delegated to such Agents by the terms hereof or thereof, together with such
actions and powers as are reasonably incidental thereto. The provisions of this Article (other than the provisions of Section 9.06) are solely for the benefit of the Administrative Agent, the Collateral Agent, the Lenders and the Issuing
Bank, and neither Borrower nor any other Loan Party shall have rights as a third party beneficiary of any of such provisions (other than the provisions of Section 9.06). 

SECTION 9.02 Rights as a Lender. 
 Each person serving as an Agent hereunder shall have the same rights and powers in its capacity as a Lender as any other Lender and may exercise the same as though it were not an Agent and the term
“Lender” or “Lenders” shall, unless otherwise expressly indicated or unless the context otherwise requires, include each person serving as an Agent hereunder in its individual capacity. Such person and its Affiliates may accept
deposits from, lend money to, act as the financial advisor or in any other advisory capacity for and generally engage in any kind of business with Borrower or any Subsidiary or other Affiliate thereof as if such person were not an Agent hereunder
and without any duty to account therefor to the Lenders. 
 SECTION 9.03 Exculpatory Provisions.

 No Agent shall have any duties or obligations except those expressly set forth herein and in the other Loan Documents. Without
limiting the generality of the foregoing, no Agent: 
 (a) shall be subject to any fiduciary or other implied duties, regardless
of whether a Default has occurred and is continuing; 
 (b) shall have any duty to take any discretionary action or exercise any
discretionary powers, except discretionary rights and powers expressly contemplated hereby or by the other Loan Documents that such Agent is required to exercise as directed in writing by the Required Lenders (or such other number or percentage of
the Lenders as shall be expressly provided for herein or in the other Loan Documents); provided that such Agent shall not be required to take any action that, in its judgment or the judgment of its counsel, may expose such Agent to liability
or that is contrary to any Loan Document or applicable Requirements of Law; and 
 (c) shall, except as expressly set forth
herein and in the other Loan Documents, have any duty to disclose, and shall not be liable for the failure to disclose, any information relating to Borrower or any of its Affiliates that is communicated to or obtained by the person serving as such
Agent or any of its Affiliates in any capacity. 
 No Agent shall be liable for any action taken or not taken by it
(x) with the consent or at the request of the Required Lenders (or such other number or percentage of the Lenders as shall be 

  
 108









 
necessary, or as such Agent shall believe in good faith shall be necessary, under the circumstances as provided in Section 10.02) or (y) in the absence of its own gross
negligence or willful misconduct. No Agent shall be deemed to have knowledge of any Default unless and until notice describing such Default is given to such Agent by Borrower, a Lender or the Issuing Bank. 

No Agent shall be responsible for or have any duty to ascertain or inquire into (i) any statement, warranty or representation made
in or in connection with this Agreement or any other Loan Document, (ii) the contents of any certificate, report or other document delivered hereunder or thereunder or in connection herewith or therewith, (iii) the performance or
observance of any of the covenants, agreements or other terms or conditions set forth herein or therein or the occurrence of any Default, (iv) the validity, enforceability, effectiveness or genuineness of this Agreement, any other Loan Document
or any other agreement, instrument or document or (v) the satisfaction of any condition set forth in Article IV or elsewhere herein, other than to confirm receipt of items expressly required to be delivered to such Agent. Without
limiting the generality of the foregoing, the use of the term “agent” in this Agreement with reference to the Administrative Agent or the Collateral Agent is not intended to connote any fiduciary or other implied (or express) obligations
arising under agency doctrine of any applicable law. Instead, such term us used merely as a matter of market custom and is intended to create or reflect only an administrative relationship between independent contracting parties. 

Each party to this Agreement acknowledges and agrees that the Administrative Agent may use an outside service provider for the tracking
of all UCC financing statements required to be filed pursuant to the Loan Documents and notification to the Administrative Agent, of, among other things, the upcoming lapse or expiration thereof, and that any such service provider will be deemed to
be acting at the request and on behalf of Borrower and the other Loan Parties. No Agent shall be liable for any action taken or not taken by any such service provider. 
 SECTION 9.04 Reliance by Agent. 
 Each Agent shall be
entitled to rely upon, and shall not incur any liability for relying upon, any notice, request, certificate, consent, statement, instrument, document or other writing (including any electronic message, Internet or intranet website posting or other
distribution) believed by it to be genuine and to have been signed, sent or otherwise authenticated by the proper person. Each Agent also may rely upon any statement made to it orally or by telephone and believed by it to have been made by the
proper person, and shall not incur any liability for relying thereon. In determining compliance with any condition hereunder to the making of a Loan, or the issuance of a Letter of Credit, that by its terms must be fulfilled to the satisfaction of a
Lender or the Issuing Bank, the Administrative Agent may presume that such condition is satisfactory to such Lender or the Issuing Bank unless the Administrative Agent shall have received notice to the contrary from such Lender or the Issuing Bank
prior to the making of such Loan or the issuance of such Letter of Credit. Each Agent may consult with legal counsel (who may be counsel for Borrower), independent accountants and other experts selected by it, and shall be entitled to rely upon the
advice of any such counsel, accountants or experts and shall not be liable for any action taken or not taken by it in accordance with such advice. 
 SECTION 9.05 Delegation of Duties. 
 Each Agent may
perform any and all of its duties and exercise its rights and powers hereunder or under any other Loan Document by or through, or delegate any and all such rights and powers to, any one or more sub-agents appointed by such Agent. Each Agent and any
such sub-agent 

  
 109









 
may perform any and all of its duties and exercise its rights and powers by or through their respective Related Parties. The exculpatory provisions of this Article shall apply to any such
sub-agent and to the Related Parties of each Agent and any such sub-agent, and shall apply to their respective activities in connection with the syndication of the credit facilities provided for herein as well as activities as Agent. 

SECTION 9.06 Resignation of Agent. 
 (a) Each Agent may at any time give notice of its resignation to the Lenders, the Issuing Bank and Borrower. Upon receipt of any such notice of resignation, the Required Lenders shall have the right, in
consultation with Borrower, to appoint a successor, which shall be a bank with an office in the United States, or an Affiliate of any such bank with an office in the United States. If no such successor shall have been so appointed by the Required
Lenders and shall have accepted such appointment within 30 days after the retiring Agent gives notice of its resignation, then the retiring Agent may on behalf of the Lenders and the Issuing Bank, appoint a successor Agent meeting the
qualifications set forth above provided that if the Agent shall notify Borrower and the Lenders that no qualifying person has accepted such appointment, then such resignation shall nonetheless become effective in accordance with such notice
and (i) the retiring Agent shall be discharged from its duties and obligations hereunder and under the other Loan Documents (except that in the case of any collateral security held by the Collateral Agent on behalf of the Lenders or the Issuing
Bank under any of the Loan Documents, the retiring Collateral Agent shall continue to hold such collateral security as nominee until such time as a successor Collateral Agent is appointed) and (ii) all payments, communications and
determinations provided to be made by, to or through an Agent shall instead be made by or to each Lender and the Issuing Bank directly, until such time as the Required Lenders appoint a successor Agent as provided for above in this paragraph. Upon
the acceptance of a successor’s appointment as Agent hereunder, such successor shall succeed to and become vested with all of the rights, powers, privileges and duties of the retiring (or retired) Agent, and the retiring Agent shall be
discharged from all of its duties and obligations hereunder or under the other Loan Documents (if not already discharged therefrom as provided above in this paragraph). The fees payable by Borrower to a successor Agent shall be the same as those
payable to its predecessor unless otherwise agreed between Borrower and such successor. After the retiring Agent’s resignation hereunder and under the other Loan Documents, the provisions of this Article IX and
Section 10.03 shall continue in effect for the benefit of such retiring Agent, its sub-agents and their respective Related Parties in respect of any actions taken or omitted to be taken by any of them while the retiring Agent was acting
as Agent. 
 (b) Any resignation by Royal Bank of Canada as Administrative Agent pursuant to Section 9.06(a) shall,
unless Royal Bank of Canada gives notice to Borrower otherwise, also constitute its resignation as Issuing Bank and Swingline Lender, and such resignation as Issuing Bank and Swingline Lender shall become effective simultaneously with the discharge
of the Administrative Agent from its duties and obligations as set forth in the immediately preceding paragraph (except as to already outstanding Letters of Credit and LC Obligations and Swingline Loans, as to which the Issuing Bank and the
Swingline Lender shall continue in such capacities until the LC Exposure relating thereto shall be reduced to zero and such Swingline Loans shall have been repaid, as applicable, or until the successor Administrative Agent shall succeed to the roles
of Issuing Bank and Swingline Lender in accordance with the next sentence and perform the actions required by the next sentence). Upon the acceptance of a successor’s appointment as Administrative Agent hereunder, unless Royal Bank of Canada
and such successor gives notice to Borrower otherwise, (i) such successor shall succeed to and become vested with all of the rights, powers, privileges and duties of the retiring Issuing Bank and Swingline Lender and (ii) the successor
Issuing Bank shall issue letters of credit in substitution for the Letters of Credit, if any, 

  
 110









 
outstanding at the time of such succession or make other arrangements satisfactory to the retiring Issuing Bank to effectively assume the obligations of the retiring Issuing Bank with respect to
such Letters of Credit. At the time any such resignation of the Issuing Bank shall become effective, Borrower shall pay all unpaid fees accrued for the account of the retiring Issuing Bank pursuant to Section 2.05(c). 

SECTION 9.07 Non-Reliance on Agent and Other Lenders. 

Each Lender and the Issuing Bank acknowledges that it has, independently and without reliance upon any Agent or any other Lender and based
on such documents and information as it has deemed appropriate, made its own credit analysis and decision to enter into this Agreement. Each Lender further represents and warrants that it has had the opportunity to review each document made
available to it on the Platform in connection with this Agreement and has acknowledged and accepted the terms and conditions applicable to the recipients thereof. Each Lender and the Issuing Bank also acknowledges that it will, independently and
without reliance upon any Agent or any other Lender and based on such documents and information as it shall from time to time deem appropriate, continue to make its own decisions in taking or not taking action under or based upon this Agreement, any
other Loan Document or any related agreement or any document furnished hereunder or thereunder. 
 SECTION 9.08
Withholding Tax. 
 To the extent required by any applicable law, the Administrative Agent may withhold from any
payment to any Lender an amount equivalent to any applicable withholding Tax. Without limiting the provisions of Section 2.15(a) or (c), each Lender and the Issuing Bank shall, and does hereby, indemnify the Administrative Agent,
and shall make payable in respect thereof within 30 days after demand therefor, against any and all Taxes and any and all related losses, claims, liabilities and expenses (including fees, charges and disbursements of any counsel for the
Administrative Agent) incurred by or asserted against the Administrative Agent by the Internal Revenue Service or any other Governmental Authority as a result of the failure of the Administrative Agent to properly withhold Tax from amounts paid to
or for the account of any Lender for any reason (including, without limitation, because the appropriate form was not delivered or not property executed, or because such Lender failed to notify the Administrative Agent of a change in circumstance
that rendered the exemption from, or reduction of withholding Tax ineffective). A certificate as to the amount of such payment or liability delivered to any Lender or the Issuing Bank by the Administrative Agent shall be conclusive absent manifest
error. Each Lender and the Issuing Bank hereby authorizes the Administrative Agent to set off and apply any and all amounts at any time owing to such Lender or Issuing Bank under this Agreement or any other Loan Document against any amount due the
Administrative Agent under this Section 9.08. The agreements in this Section 9.08 shall survive the resignation and/or replacement of the Administrative Agent, any assignment of rights by, or the replacement of, a Lender, the
termination of the Commitments and the repayment, satisfaction or discharge of all other Obligations. 

SECTION 9.09 No Other Duties, etc. 
 Anything herein to the contrary notwithstanding, none of the Lead Arrangers, Syndication Agent or Co-Documentation Agents listed on the cover page hereof shall have any powers, duties or responsibilities
under this Agreement or any of the other Loan Documents, except (i) in its capacity, as applicable, as the Administrative Agent, the Collateral Agent, a Lender or the Issuing Bank hereunder or (ii) in the case of the Lead Arrangers, the
powers expressly set forth herein. 

  
 111









 SECTION 9.10 Enforcement. 

Notwithstanding anything to the contrary contained herein or in any other Loan Document, the authority to enforce rights and remedies
hereunder and under the other Loan Documents against the Loan Parties or any of them shall be vested exclusively in, and all actions and proceedings at law in connection with such enforcement shall be instituted and maintained exclusively by, the
Administrative Agent, or as the Required Lenders may require or otherwise direct, for the benefit of all the Lenders and the Issuing Bank; provided, however, that the foregoing shall not prohibit (a) the Administrative Agent from
exercising on its own behalf the rights and remedies that inure to its benefit (solely in its capacity as Administrative Agent) hereunder and under the other Loan Documents, (b) the Issuing Bank or the Swingline Lender from exercising the
rights and remedies that inure to its benefit (solely in its capacity as Issuing Bank or Swingline Lender, as the case may be) hereunder and under the other Loan Documents, (c) any Lender from exercising setoff rights in accordance with, and
subject to, the terms of this Agreement, or (d) any Lender from filing proofs of claim or appearing and filing pleadings on its own behalf during the pendency of a proceeding relative to any Loan Party under any bankruptcy or insolvency law.

 ARTICLE X 
 MISCELLANEOUS 
 SECTION 10.01 Notices.

 (a) Generally. Except in the case of notices and other communications expressly permitted to be given by telephone (and
except as provided in paragraph (b) below), all notices and other communications provided for herein shall be in writing and shall be delivered by hand or overnight courier service, mailed by certified or registered mail or sent by telecopier
as follows: 
  

	 	(i)	if to any Loan Party, to Borrower at: 

 CSG Systems International, Inc. 
 9555 Maroon Circle 

Englewood, Colorado 80112 
 Attention: Treasurer 
 Telecopier No.: (303) 796-2870 

Email: dave.schaaf@csgsystems.com 
  

	 	(ii)	if to the Administrative Agent or the Collateral Agent, to it at: 

 Royal Bank of Canada 
 20 King Street West, 4th Floor 

Toronto, Ontario, M5 H 1C4 
 Attn.: Manager, Agency Services Group 
 (Facsimile 416-842-4023) 

(iii) if to a Lender, to it at its address (or telecopier number) set forth in its Administrative Questionnaire; and


  
 112










	 	(iv)	if to the Swingline Lender, Issuing Lender to it at: 

 Royal Bank of Canada 
 Three World Financial Center, 5th Floor 

200 Vesey Street 
 New York, NY 10282-8098 
 (Facsimile 212-428-3015) 

Notices sent by hand or overnight courier service, or mailed by certified or registered mail, shall be deemed to have been given when received; notices
sent by telecopier shall be deemed to have been given when sent (except that, if not given during normal business hours for the recipient, shall be deemed to have been given at the opening of business on the next business day for the recipient).
Notices delivered through electronic communications to the extent provided in paragraph (b) below, shall be effective as provided in said paragraph (b). Any party hereto may change its address or telecopier number for notices and other
communications hereunder by written notice to Borrower, the Agents, the Issuing Bank and the Swingline Lender. 
 (b)
Electronic Communications. Notices and other communications to the Lenders and the Issuing Bank hereunder may (subject to the provisions of this Section 10.01) be delivered or furnished by electronic communication (including
e-mail and Internet or intranet websites) pursuant to procedures approved by the Administrative Agent; provided that the foregoing shall not apply to notices to any Lender or the Issuing Bank pursuant to Article II if such Lender
or the Issuing Bank, as applicable, has notified the Administrative Agent that it is incapable of receiving notices under such Article by electronic communication. The Administrative Agent, the Collateral Agent or Borrower may, in its discretion,
agree to accept notices and other communications to it hereunder by electronic communications pursuant to procedures approved by it (including pursuant to the provisions of this Section 10.01); provided that approval of such
procedures may be limited to particular notices or communications. 
 Each Loan Party hereby agrees that it will provide to the
Administrative Agent all information, documents and other materials that it is obligated to furnish to the Administrative Agent or the Lenders pursuant to this Agreement and any other Loan Document, including all notices, requests, financial
statements, financial and other reports, certificates and other information materials (the “Communications”), by transmitting them in an electronic medium in a format reasonably acceptable to the Administrative Agent at its Notice
Office or at such other e-mail address(es) provided to Borrower from time to time or in such other form as the Administrative Agent shall require. In addition, each Loan Party agrees to continue to provide the Communications to the Administrative
Agent in the manner specified in this Agreement or any other Loan Document or in such other form as the Administrative Agent shall require. Nothing in this Section 10.01 shall prejudice the right of the Agents, the Issuing Bank, any
Lender or any Loan Party to give any notice or other communication pursuant to this Agreement or any other Loan Document in any other manner specified in this Agreement or any other Loan Document or as any such Agent or the Issuing Bank, as the case
may be, shall require. 
 Unless the Administrative Agent otherwise prescribes, (i) notices and other communications sent
to an e-mail address shall be deemed received upon the sender’s receipt of an acknowledgement from the intended recipient (such as by the “return receipt requested” function, as available, return e-mail or other written
acknowledgement); provided that if such notice or other 

  
 113









 
communication is not sent during the normal business hours of the recipient, such notice or communication shall be deemed to have been sent at the opening of business on the next business day for
the recipient, and (ii) notices or communications posted to an Internet or intranet website shall be deemed received upon the deemed receipt by the intended recipient at its e-mail address as described in the foregoing clause (i) of
notification that such notice or communication is available and identifying the website address therefor. 
 To the extent
consented to by the Administrative Agent in writing from time to time, the Administrative Agent agrees that receipt of the Communications (other than any such Communication that (A) relates to a request for a new, or a conversion of an
existing, Borrowing or other extension of credit (including any election of an interest rate or interest period relating thereto), (B) relates to the payment of any principal or other amount due under this Agreement prior to the scheduled date
therefor, (C) provides notice of any Default under this Agreement or (D) is required to be delivered to satisfy any condition precedent to the effectiveness of this Agreement and/or any borrowing or other extension of credit hereunder) by
the Administrative Agent at its e-mail address(es) set forth above shall constitute effective delivery of the Communications to the Administrative Agent for purposes of the Loan Documents. 

(c) Platform. Each Loan Party further agrees that any Agent may make the Communications available to the Lenders by posting the
Communications on SyndTrak or a substantially similar secure electronic transmission system (the “Platform”). The Platform is provided “as is” and “as available.” The Agents do not warrant the accuracy or
completeness of the Communications, or the adequacy of the Platform and expressly disclaim liability for errors or omissions in the communications. No warranty of any kind, express, implied or statutory, including, without limitation, any warranty
of merchantability, fitness for a particular purpose, non-infringement of third party rights or freedom from viruses or other code defects, is made by any Agent in connection with the Communications or the Platform. In no event shall any Agent or
any of its Related Parties have any liability to the Loan Parties, any Lender or any other person for damages of any kind, including direct or indirect, special, incidental or consequential damages, losses or expenses (whether in tort, contract or
otherwise) arising out of any Loan Party’s or such Agent’s transmission of communications through the Internet, except to the extent the liability of such person is found in a final non-appealable judgment by a court of competent
jurisdiction to have resulted from such person’s gross negligence or willful misconduct. 
 (d) Public/Private. Each
Loan Party hereby authorizes the Administrative Agent to distribute (i) to Private Siders all Communications, and (ii) to Public Siders only Communications Borrower identifies in writing as not containing any MNPI (“Public Side
Communications”). Borrower represents and warrants that no Public Side Communication contains any MNPI. Borrower agrees to designate as Public Side Communications only those Communications or portions thereof that it reasonably believes in
good faith do not include MNPI, and agrees to use all commercially reasonable efforts to designate any Communications provided under Section 5.01(a), (b) and (c) as Public Side Communications. “Private
Siders” shall mean Lenders’ employees and representatives who have declared that they are authorized to receive MNPI. “Public Siders” shall mean Lenders’ employees and representatives who have not declared that
they are authorized to receive MNPI; it being understood that Public Siders may be engaged in investment and other market-related activities with respect to Borrower’s or its affiliates’ securities or loans. “MNPI” shall
mean material non-public information (within the meaning of United States federal securities laws) with respect to Borrower, its affiliates and any of their respective securities. 

  
 114









 Each Lender acknowledges that United States federal and state securities laws prohibit any
person from purchasing or selling securities on the basis of material, non-public information concerning the issuer of such securities or, subject to certain limited exceptions, from communicating such information to any other person. Each Lender
confirms that it has developed procedures designed to ensure compliance with these securities laws. 
 Each Lender acknowledges
that circumstances may arise that require it to refer to Communications that may contain MNPI. Accordingly, each Lender agrees that it will use commercially reasonable efforts to designate at least one individual to receive Communications that are
not Public Side Communications on its behalf in compliance with its procedures and applicable law and identify such designee (including such designee’s contact information) on such Lender’s Administrative Questionnaire. Each Lender agrees
to notify the Administrative Agent in writing from time to time of such Lender’s designee’s e-mail address to which notice of the availability of Communications that are not Public Side Communications may be sent by electronic
transmission. 
 Each Lender that elects not to be given access to Communications that are not Public Side Communications does
so voluntarily and, by such election, (i) acknowledges and agrees that the Agents and other Lenders may have access to Communications that are not Public Side Communications that such electing Lender does not have and (ii) takes sole
responsibility for the consequences of, and waives any and all claims based on or arising out of, not having access to Communications that are not Public Side Communications. 
 SECTION 10.02 Waivers; Amendment. 
 (a) Generally.
No failure or delay by any Agent, the Issuing Bank or any Lender in exercising any right or power hereunder or under any other Loan Document shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or
any abandonment or discontinuance of steps to enforce such a right or power, preclude any other or further exercise thereof or the exercise of any other right or power. The rights and remedies of each Agent, the Issuing Bank and the Lenders
hereunder and under the other Loan Documents are cumulative and are not exclusive of any rights or remedies that they would otherwise have. No waiver of any provision of any Loan Document or consent to any departure by any Loan Party therefrom shall
in any event be effective unless the same shall be permitted by this Section 10.02, and then such waiver or consent shall be effective only in the specific instance and for the purpose for which given. Without limiting the generality of
the foregoing, the making of a Loan or issuance of a Letter of Credit shall not be construed as a waiver of any Default, regardless of whether any Agent, any Lender or the Issuing Bank may have had notice or knowledge of such Default at the time. No
notice or demand on Borrower in any case shall entitle Borrower to any other or further notice or demand in similar or other circumstances. 
 (b) Required Consents. Subject to Section 10.02(c), (d) and (e) and Section 2.20, neither this Agreement nor any other Loan Document nor any
provision hereof or thereof may be waived, amended, supplemented or modified except, in the case of this Agreement, pursuant to an agreement or agreements in writing entered into by Borrower and the Required Lenders or Borrower and the
Administrative Agent with the consent of the Required Lenders or, in the case of any other Loan Document, pursuant to an agreement or agreements in writing entered into by the Loan Party or Loan Parties that are party thereto and the Required
Lenders or such Loan Party or Loan Parties and the Administrative Agent or the Collateral Agent, as applicable, with the consent of the Required Lenders; provided that no such agreement shall be effective if the effect thereof would:


  
 115









 (i) increase the Commitment of any Lender or change the currency or
currencies available thereunder without the written consent of such Lender (it being understood that no amendment, modification, termination, waiver or consent with respect to any condition precedent, covenant or Default shall constitute an increase
in the Commitment of any Lender); 
 (ii) reduce the principal amount or premium, if any, of any Loan (except in
connection with a payment contemplated by clause (viii) below) or LC Disbursement or reduce the rate of interest thereon including any provision establishing a minimum rate (other than interest pursuant to Section 2.06(c)), or
reduce any Fees payable hereunder, or change the form or currency of payment of any Obligation, without the written consent of each Lender directly affected thereby (it being understood that any amendment or modification to the financial definitions
in this Agreement shall not constitute a reduction in the rate of interest for purposes of this clause (ii)); 
 (iii) (A) change the scheduled final maturity of any Loan, or any scheduled date of payment of any installment of the principal amount of any Term Loan under Section 2.09, (B) postpone
the date for payment of any Reimbursement Obligation or any interest, premium or fees payable hereunder, (C) reduce the amount of, waive or excuse any such payment (other than waiver of any increase in the interest rate pursuant to
Section 2.06(c)), or (D) postpone the scheduled date of expiration of any Commitment or any Letter of Credit beyond the Revolving Maturity Date, in any case, without the written consent of each Lender directly affected thereby;

 (iv) increase the maximum duration of Interest Periods hereunder, without the written consent of each Lender
directly affected thereby; 
 (v) permit the assignment or delegation by Borrower of any of its rights or
obligations under any Loan Document, without the written consent of each Lender; 
 (vi) release all or
substantially all of the Subsidiary Guarantors from their Guarantee (except as expressly provided in Article VII), or limit their liability in respect of such Guarantee, without the written consent of each Lender; 

(vii) other than as expressly contemplated by the Loan Documents, release all or a substantial portion of the Collateral
from the Liens of the Security Documents or alter the relative priorities of the Secured Obligations entitled to the Liens of the Security Documents, in each case without the written consent of each Lender (it being understood that additional
Classes of Loans pursuant to Section 2.20 or consented to by the Required Lenders may be equally and ratably secured by the Collateral with the then existing Secured Obligations under the Security Documents); 

(viii) change Section 2.14(b), (c) or (d) in a manner that would alter the pro
rata sharing of payments or setoffs required thereby or any other provision in a manner that would alter the pro rata allocation among the Lenders of Loan disbursements, including the requirements of Sections 2.02(a),
2.17(d) and 2.18(d), without the written consent of each Lender directly affected thereby; provided that this clause (viii) shall not apply to any change made to any of such Sections 2.14(b), (c) or
(d) or any such other provision that allows Borrower or any Subsidiary to make payments (as consideration for an assignment, sale or participation or otherwise) on Term Loans without any Loan Party, the payor or the recipient of such
payments 

  
 116









 
complying with the pro rata sharing of payments and setoffs required by such Sections or provisions, so long as such change requires that (x) Borrower and its Subsidiaries offer to
make such payments to all Term Loan Lenders on a pro rata basis based on the aggregate principal amount of Term Loans then outstanding, (y) such payments are actually allocated to the Term Loans whose holders have elected to make them
subject to such offer on a pro rata basis based on the aggregate principal amount of all Term Loans that have been made so subject to such offer and (z) all Term Loans that are paid in any such offer are deemed fully repaid and
extinguished for all purposes and may not be reborrowed; 
 (ix) change any provision of this
Section 10.02(b) or Section 10.02(c) or (d), without the written consent of each Lender directly affected thereby (except for additional restrictions on amendments or waivers for the benefit of Lenders of additional
Classes of Loans pursuant to Section 2.20 or consented to by the Required Lenders); 
 (x) change the
percentage set forth in the definition of “Required Lenders,” “Required Class Lenders,” “Required Revolving Lenders” or any other provision of any Loan Document (including this Section) specifying the number or
percentage of Lenders (or Lenders of any Class) required to waive, amend or modify any rights thereunder or make any determination or grant any consent thereunder, without the written consent of each Lender (or each Lender of such Class, as the case
may be), other than to increase such percentage or number or to give any additional Lender or group of Lenders such right to waive, amend or modify or make any such determination or grant any such consent; 

(xi) change the application of prepayments as among or between Classes under Section 2.10(f), without the
written consent of the Required Class Lenders of each Class that is being allocated a lesser prepayment as a result thereof (it being understood that the Required Lenders may waive, in whole or in part, any prepayment so long as the application, as
between Classes, of any portion of such prepayment that is still required to be made is not changed and, if additional Classes of Term Loans under this Agreement pursuant to Section 2.20 or consented to by the Required Lenders are made,
such new Term Loans may be included on a pro rata basis in the various prepayments required pursuant to Section 2.10(f)); 
 (xii) subordinate the Obligations to any other obligation, without the written consent of each Lender; 
 (xiii) change or waive any provision of Article X as the same applies to any Agent, or any other provision hereof as the same applies to the rights or obligations of any Agent, in each case without
the written consent of such Agent; 
 (xiv) change or waive any obligation of the Lenders relating to the
issuance of or purchase of participations in Letters of Credit, without the written consent of the Administrative Agent and the Issuing Bank; or 
 (xv) change or waive any provision hereof relating to Swingline Loans (including the definition of “Swingline Commitment”), without the written consent of the Swingline Lender. 

Notwithstanding anything to the contrary herein: 

  
 117









 (I) no Defaulting Lender shall have any right to approve or disapprove any
amendment, waiver or consent hereunder, except to the extent the consent of such Lender would be required under clause (i), (ii) or (iii) of the first proviso to the first sentence of this Section 10.02(b); and 

(II) any Loan Document may be waived, amended, supplemented or modified pursuant to an agreement or agreements in writing
entered into by Borrower and the Administrative Agent (without the consent of any Lender) solely to cure a defect or error, or to grant a new Lien for the benefit of the Secured Parties or extend an existing Lien over additional property.

 (c) Collateral. Without the consent of any other person, the applicable Loan Party or Parties and the Administrative
Agent and/or Collateral Agent may (in its or their respective sole discretion, or shall, to the extent required by any Loan Document) enter into any amendment or waiver of any Loan Document, or enter into any new agreement or instrument, to effect
the granting, perfection, protection, expansion or enhancement of any security interest in any Collateral or additional property to become Collateral for the benefit of the Secured Parties, or as required by local law to give effect to, or protect
any security interest for the benefit of the Secured Parties, in any property or so that the security interests therein comply with applicable Requirements of Law. 
 (d) Dissenting Lenders. If, in connection with any proposed change, waiver, discharge or termination of the provisions of this Agreement as contemplated by Section 10.02(b), the consent
of the Required Lenders is obtained but the consent of one or more of such other Lenders whose consent is required is not obtained, then Borrower shall have the right to replace all, but not less than all, of such non-consenting Lender or Lenders
(so long as all non-consenting Lenders are so replaced) with one or more persons pursuant to Section 2.16(b) so long as at the time of such replacement each such new Lender consents to the proposed change, waiver, discharge or
termination. 
 (e) Refinanced Term Loans. In addition, notwithstanding the foregoing, this Agreement may be amended with
the written consent of the Administrative Agent, Borrower and the Lenders providing the relevant Replacement Term Loans (as defined below) to permit the refinancing of all outstanding Term Loans (“Refinanced Term Loans”) with a
replacement term loan tranche hereunder which shall constitute Term Loans hereunder (“Replacement Term Loans”); provided that (i) the aggregate principal amount of Replacement Term Loans shall not exceed the aggregate
principal amount of Refinanced Term Loans, (ii) the maturity date for Replacement Term Loans shall not be earlier than the maturity date of Refinanced Term Loans, (iii) the weighted average life to maturity of Replacement Term Loans shall
not be shorter than the weighted average life to maturity of Refinanced Term Loans at the time of such refinancing and (iv) all other terms (other than interest rate and fees) applicable to Replacement Term Loans shall be substantially
identical to, or less favorable to the Lenders providing Replacement Term Loans than, those applicable to Refinanced Term Loans, except to the extent necessary to provide for covenants and other terms applicable to any period after the Final
Maturity Date in effect immediately prior to such refinancing. 
 SECTION 10.03 Expenses; Indemnity; Damage
Waiver. 
 (a) Costs and Expenses. Borrower shall pay (i) all reasonable out-of-pocket expenses incurred by
the Administrative Agent, the Collateral Agent and their respective Affiliates (including the reasonable fees, charges and disbursements of a single counsel (and any necessary local 

  
 118









 
counsel) for the Administrative Agent and/or the Collateral Agent) in connection with the syndication of the credit facilities provided for herein (including the obtaining and maintaining of
CUSIP numbers for the Loans), the preparation, negotiation, execution, delivery and administration of this Agreement and the other Loan Documents or any amendment, amendment and restatement, modification or waiver of the provisions hereof or thereof
(whether or not the transactions contemplated hereby or thereby shall be consummated), including in connection with post-closing searches to confirm that security filings and recordations have been properly made and including any costs and expenses
of the service provider referred to in Section 9.03, (ii) all reasonable out-of-pocket expenses incurred by the Issuing Bank in connection with the issuance, amendment, renewal or extension of any Letter of Credit or any demand for
payment thereunder and (iii) all out-of-pocket expenses incurred by the Administrative Agent, the Collateral Agent, any Lender or the Issuing Bank (including the fees, charges and disbursements of any counsel for the Administrative Agent, the
Collateral Agent, any Lender or the Issuing Bank), in connection with the enforcement or protection of its rights (A) in connection with this Agreement and the other Loan Documents, including its rights under this Section 10.03, or
(B) in connection with the Loans made or Letters of Credit issued hereunder, including all such out-of-pocket expenses incurred during any workout, restructuring or negotiations in respect of such Loans or Letters of Credit. 

(b) Indemnification by Borrower. Borrower shall indemnify the Administrative Agent (and any sub-agent thereof), the Collateral
Agent (and any sub-agent thereof) each Lender and the Issuing Bank, and each Related Party of any of the foregoing persons (each such person being called an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all
losses, claims, damages, liabilities and related expenses (including the fees, charges and disbursements of any counsel for any Indemnitee) incurred by any Indemnitee or asserted against any Indemnitee by any party hereto or any third party arising
out of, in connection with, or as a result of (i) the execution or delivery of this Agreement, any other Loan Document, or any amendment, amendment and restatement, modification or waiver of the provisions hereof or thereof, or any agreement or
instrument contemplated hereby or thereby, the performance by the parties hereto of their respective obligations hereunder or thereunder or the consummation of the transactions contemplated hereby or thereby, (ii) any Loan or Letter of Credit
or the use or proposed use of the proceeds therefrom (including any refusal by the Issuing Bank to honor a demand for payment under a Letter of Credit if the documents presented in connection with such demand do not strictly comply with the terms of
such Letter of Credit), (iii) any actual or alleged presence or Release or threatened Release of Hazardous Materials on, at, under or from any property owned, leased or operated by any Company at any time, or any Environmental Claim related in
any way to any Company, or (iv) any actual or prospective claim, litigation, investigation or proceeding relating to any of the foregoing, whether based on contract, tort or any other theory, whether brought by a third party or by Borrower or
any other Loan Party, and regardless of whether any Indemnitee is a party thereto; provided that such indemnity shall not, as to any Indemnitee, be available to the extent that such losses, claims, damages, liabilities or related expenses
(x) are determined by a court of competent jurisdiction by final and nonappealable judgment to have resulted from the gross negligence or willful misconduct of such Indemnitee or (y) result from a claim brought by Borrower or any other
Loan Party against an Indemnitee for breach in bad faith of such Indemnitee’s obligations hereunder or under any other Loan Document, if Borrower or such Loan Party has obtained a final and nonappealable judgment in its favor on such claim as
determined by a court of competent jurisdiction. 
 (c) Reimbursement by Lenders. To the extent that Borrower for any
reason fails to indefeasibly pay any amount required under paragraph (a) or (b) of this Section 10.03 to be paid by it to the Administrative Agent (or any sub-agent thereof), the Collateral Agent, the Issuing Bank, the
Swingline Lender or any Related Party of any of the foregoing, each Lender severally agrees to pay to the 

  
 119









 
Administrative Agent (or any such sub-agent), the Collateral Agent (or any sub-agent thereof), the Issuing Bank, the Swingline Lender or such Related Party, as the case may be, such Lender’s
pro rata share (determined as of the time that the applicable unreimbursed expense or indemnity payment is sought) of such unpaid amount (such indemnity shall be effective whether or not the related losses, claims, damages, liabilities and
related expenses are incurred or asserted by any party hereto or any third party); provided that (i) the unreimbursed expense or indemnified loss, claim, damage, liability or related expense, as the case may be, was incurred by or
asserted against the Administrative Agent (or any such sub-agent), the Collateral Agent (or any sub-agent thereof), the Swingline Lender or the Issuing Bank in its capacity as such, or against any Related Party of any of the foregoing acting for the
Administrative Agent (or any such sub-agent), the Collateral Agent (or any sub-agent thereof), the Swingline Lender or Issuing Bank in connection with such capacity and (ii) such indemnity for the Swingline Lender or the Issuing Bank shall not
include losses incurred by the Swingline Lender or the Issuing Bank due to one or more Lenders defaulting in their obligations to purchase participations in Swingline Exposure under Section 2.17(d) or LC Exposure under
Section 2.18(d) or to make Revolving Loans under Section 2.18(e) (it being understood that this proviso shall not affect the Swingline Lender’s or the Issuing Bank’s rights against any Defaulting Lender). The
obligations of the Lenders under this paragraph (c) are subject to the provisions of Section 2.14. For purposes hereof, a Lender’s “pro rata share” shall be determined based upon its share of the sum of the
total Revolving Exposure, outstanding Term Loans and unused Commitments at the time. 
 (d) Waiver of Consequential Damages,
Etc. To the fullest extent permitted by applicable Requirements of Law, no Loan Party, Lender, Agent, Issuing Bank or Swingline Lender shall assert, and each Loan Party, Lender Agent, Issuing Bank and Swingline Lender hereby waives, any claim
against any Indemnitee, any Loan Party or any Related Person in respect of any Loan Party, on any theory of liability, for special, indirect, consequential or punitive damages (as opposed to direct or actual damages) arising out of, in connection
with, or as a result of, this Agreement, any other Loan Document or any agreement or instrument contemplated hereby, the transactions contemplated hereby or thereby, any Loan or Letter of Credit or the use of the proceeds thereof, provided
that nothing contained in this sentence shall limit the indemnity obligations of Borrower hereunder to the extent such special, indirect, consequential or punitive damages are included in any third-party claim in connection with which
indemnification is provided for hereunder. No Indemnitee, Loan Party or Related Person in respect of any Loan Party shall be liable for any damages arising from the use by unintended recipients of any information or other materials distributed by it
through telecommunications, electronic or other information transmission systems in connection with this Agreement or the other Loan Documents or the transactions contemplated hereby or thereby. 

(e) Payments. All amounts due under this Section shall be payable not later than 3 Business Days after demand therefor. 

(f) Notwithstanding the foregoing, Borrower’s responsibility for Taxes and Other Taxes shall be governed by Section 2.15,
to the exclusion of this Section 10.03. 
 SECTION 10.04 Successors and Assigns.

 (a) Successors and Assigns Generally. The provisions of this Agreement shall be binding upon and inure to the benefit
of the parties hereto and their respective successors and assigns permitted hereby, except that Borrower may not assign or otherwise transfer any of its rights or obligations hereunder without the prior written consent of the Administrative Agent,
the Collateral Agent, 

  
 120









 
the Issuing Lender, the Swingline Lender and each Lender and no Lender may assign or otherwise transfer any of its rights or obligations hereunder except (i) to an Eligible Assignee in
accordance with the provisions of paragraph (b) of this Section 10.04, (ii) by way of participation in accordance with the provisions of paragraph (d) of this Section 10.04 or (iii) by way of pledge or
assignment of a security interest subject to the restrictions of paragraph (f) of this Section (and any other attempted assignment or transfer by Borrower shall be null and void). Nothing in this Agreement, expressed or implied, shall be
construed to confer upon any person (other than the parties hereto, their respective successors and assigns permitted hereby, Participants to the extent provided in paragraph (d) of this Section and, to the extent expressly contemplated hereby,
the other Indemnitees) any legal or equitable right, remedy or claim under or by reason of this Agreement. 
 (b) Assignments
by Lenders. 
 (i) Subject to the conditions set forth in paragraph (b)(ii) below, any Lender may at any time
assign to one or more assignees, other than a natural person, all or a portion of its rights and obligations under this Agreement (including all or a portion of its Commitment and the Loans at the time owing to it) with the prior written consent
(such consent not to be unreasonably withheld or delayed, subject as provided in clause (A)(y) below) of: 
 (A)
Borrower; provided that (x) the consent of Borrower shall not be required for an assignment of a Term Loan; (y) the consent of Borrower shall not be required for an assignment of any Revolving Commitment, Revolving Loan or Term
Commitment if an Event of Default has occurred and is continuing; and (z) the consent of Borrower shall not be required for an assignment of any Revolving Commitment or Revolving Loan to a Lender with a Revolving Commitment immediately prior to
giving effect to such assignment; provided, further, that Borrower shall be deemed to have consented to any such assignment unless Borrower shall object thereto by written notice to the Administrative Agent within five Business Days after
having received notice thereof; 
 (B) the Administrative Agent; provided that no consent of the
Administrative Agent shall be required for an assignment of (x) any Revolving Commitment to an assignee that is a Lender with a Revolving Commitment immediately prior to giving effect to such assignment or (y) all or any portion of a Term
Loan to a Lender, an Affiliate of a Lender or an Approved Fund; and 
 (C) the Issuing Bank and the Swingline
Lender; provided that no consent of the Issuing Bank or the Swingline Lender shall be required for an assignment of all or any portion of a Term Loan. 
 (ii) Assignments shall be subject to the following additional conditions: 
 (A) except in the case of any assignment of Terms Loans or assignment of the entire remaining amount of the assigning Lender’s Commitment and the Loans at the time owing to it or in the case of an
assignment to a Lender or an Affiliate of a Lender or an Approved Fund with respect to a Lender, the aggregate amount of the Commitment (which for this purpose includes Loans outstanding thereunder) or, if the applicable Commitment is not then in
effect, the principal outstanding balance of the Loans of the 

  
 121









 
assigning Lender subject to each such assignment (determined as of the date the Assignment and Assumption with respect to such assignment is delivered to the Administrative Agent or, if
“Trade Date” is specified in the Assignment and Assumption, as of the Trade Date) shall not be less than $5.0 million, in the case of any assignment in respect of Revolving Loans and/or Revolving Commitments, or $1.0 million, in the case
of any assignment in respect of Term Loans and/or Term Loan Commitments, unless each of the Administrative Agent and, so long as no Event of Default has occurred and is continuing, Borrower otherwise consent (each such consent not to be unreasonably
withheld or delayed); 
 (B) each partial assignment shall be made as an assignment of a proportionate part of
all the assigning Lender’s rights and obligations under this Agreement with respect to the Loan or the Commitment assigned, except that this clause (ii) shall not prohibit any Lender from assigning all or a portion of its rights and
obligations among separate tranches on a non-pro rata basis; 
 (C) the parties to each assignment shall
execute and deliver to the Administrative Agent an Assignment and Assumption, together with a processing and recordation fee of $3,500, and the Eligible Assignee, if it shall not be a Lender, shall deliver to the Administrative Agent an
Administrative Questionnaire; 
 (D) without the prior written consent of the Administrative Agent, no assignment
shall be made to Borrower or a prospective assignee that bears a relationship to Borrower described in Section 108(e)(4) of the Code; and 
 (E) so long as no Event of Default has occurred and is continuing, without the written consent of Borrower, no assignment may be made to a competitor of Borrower. 

Subject to acceptance and recording thereof by the Administrative Agent pursuant to paragraph (c) of this Section 10.04, from and after
the effective date specified in each Assignment and Assumption, the Eligible Assignee thereunder shall be a party to this Agreement and, to the extent of the interest assigned by such Assignment and Assumption, have the rights and obligations of a
Lender under this Agreement, and the assigning Lender thereunder shall, to the extent of the interest assigned by such Assignment and Assumption, be released from its obligations under this Agreement (and, in the case of an Assignment and Assumption
covering all of the assigning Lender’s rights and obligations under this Agreement, such Lender shall cease to be a party hereto) but shall continue to be entitled to the benefits of Sections 2.12, 2.13, 2.15 and
10.03 with respect to facts and circumstances occurring prior to the effective date of such assignment. Any assignment or transfer by a Lender of rights or obligations under this Agreement that does not comply with this paragraph shall be
treated for purposes of this Agreement as a sale by such Lender of a participation in such rights and obligations in accordance with Section 10.04(d). 
 (c) Register. The Administrative Agent, acting solely for this purpose as an agent of Borrower, shall maintain a copy of each Assignment and Assumption delivered to it and a register for the
recordation of the names and addresses of the Lenders, and the Commitments of, and principal amounts (and stated interest) of the Loans and LC Disbursements owing to, each Lender pursuant to the terms hereof from time to time (the
“Register”). The entries in the Register shall be conclusive in the absence of manifest error, and Borrower, the Administrative Agent, the Issuing Bank and the Lenders shall treat


  
 122









 
each person whose name is recorded in the Register pursuant to the terms hereof as a Lender hereunder for all purposes of this Agreement, notwithstanding notice to the contrary. The Register
shall be available for inspection by Borrower, the Issuing Bank (with respect to Revolving Lenders only), the Collateral Agent, the Swingline Lender (with respect to Revolving Lenders only) and any Lender (with respect to its own interest only), at
any reasonable time and from time to time upon reasonable prior notice. 
 (d) Participations. Any Lender may at any time,
without the consent of, or notice to, Borrower, the Administrative Agent, the Issuing Bank or the Swingline Lender sell participations to any person (other than a natural person or Borrower or any of its Affiliates) (each, a
“Participant”) in all or a portion of such Lender’s rights and/or obligations under this Agreement (including all or a portion of its Commitment and/or the Loans owing to it); provided that (i) such Lender’s
obligations under this Agreement shall remain unchanged, (ii) such Lender shall remain solely responsible to the other parties hereto for the performance of such obligations, (iii) Borrower, the Administrative Agent and the Lenders and
Issuing Bank shall continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under this Agreement, (iv) without the prior written consent of the Administrative Agent, no participation
shall be sold to a prospective Participant that bears a relationship to Borrower described in Section 108(e)(4) of the Code and (v) so long as no Event of Default has occurred and is continuing, without the written consent of Borrower, no
participation may be sold to a competitor of Borrower. 
 Any agreement or instrument pursuant to which a Lender sells such a
participation shall provide that such Lender shall retain the sole right to enforce the Loan Documents and to approve any amendment, modification or waiver of any provision of the Loan Documents; provided that such agreement or instrument may
provide that such Lender will not, without the consent of the Participant, agree to any amendment, modification or waiver described in clause (i), (ii) or (iii) of the first proviso to Section 10.02(b) that affects such
Participant. Subject to paragraph (e) of this Section, Borrower agrees that each Participant shall be entitled to the benefits of Sections 2.12, 2.13 and 2.15 (subject to the requirements of those Sections) to the same
extent as if it were a Lender and had acquired its interest by assignment pursuant to paragraph (b) of this Section. To the extent permitted by law, each Participant also shall be entitled to the benefits of Section 10.08 as though
it were a Lender; provided such Participant agrees to be subject to Section 2.14 as though it were a Lender. 

Each Lender that sells a participation shall, acting solely for this purpose as an agent of Borrower, maintain a register on which it
enters the name and address of each Participant and the principal amounts (and stated interest) of each participant’s interest in the Loans or other obligations under this Agreement (the “Participant Register”); provided
that no Lender shall have any obligation to disclose all or any portion of the Participant Register to any Person (including the identity of any Participant or any information relating to a Participant’s interest in any Commitments, Loans,
Letters of Credit or its other obligations under any Loan Document) except to the extent that such disclosure is necessary to establish that such Commitment, Loan, Letter of Credit or other obligation is in registered form under
Section 5f.103-1(c) of the United States Treasury Regulations. The entries in the Participant Register shall be conclusive absent manifest error, and such Lender shall treat each person whose name is recorded in the Participant Register as the
owner of such participation for all purposes of this Agreement notwithstanding any notice to the contrary. 
 (e) Limitations
on Participant Rights. A Participant shall not be entitled to receive any greater payment under Sections 2.12, 2.13 and 2.15 than the applicable Lender would have been entitled to receive with respect to the participation
sold to such Participant (except to the extent such 

  
 123









 
entitlement to receive a greater payment results from an adoption of or any change in any Requirement of Law or in the application thereof that occurs after the Participant acquired the
applicable participation), unless the sale of the participation to such Participant is made with Borrower’s prior written consent (not to be unreasonably withheld or delayed). No Participant shall be entitled to the benefits of
Section 2.15 unless such Participant complies with Section 2.15(e) as if it were a Lender (it being understood that the documentation required under Section 2.15(e) shall be delivered by the applicable Participant
to the participating Lender) and such Participant agrees to be subject to the provisions of Sections 2.15(f) and 2.16 as if it were a Lender; provided that Section 2.16 shall only apply to the extent such Participant
would otherwise be entitled to receive any greater payment under Sections 2.12, 2.13 and 2.15 than the applicable Lender would have been entitled to. 
 (f) Certain Pledges. Any Lender may at any time pledge or assign a security interest in all or any portion of its rights under this Agreement to secure obligations of such Lender, including any
pledge or assignment to secure obligations to a Federal Reserve Bank; provided that no such pledge or assignment shall release such Lender from any of its obligations hereunder or substitute any such pledgee or assignee for such Lender as a
party hereto. In the case of any Lender that is a fund that invests in bank loans, such Lender may, without the consent of Borrower or the Administrative Agent, collaterally assign or pledge all or any portion of its rights under this Agreement,
including the Loans and Notes or any other instrument evidencing its rights as a Lender under this Agreement, to any holder of, trustee for, or any other representative of holders of, obligations owed or securities issued, by such fund, as security
for such obligations or securities. 
 (g) Electronic Execution of Assignments. The words “execution,”
“signed,” “signature,” and words of like import in any Assignment and Assumption shall be deemed to include electronic signatures or the keeping of records in electronic form, each of which shall be of the same legal effect,
validity or enforceability as a manually executed signature or the use of a paper-based recordkeeping system, as the case may be, to the extent and as provided for in any applicable Requirement of Law, including the Federal Electronic Signatures in
Global and National Commerce Act, the New York State Electronic Signatures and Records Act, or any other similar state laws based on the Uniform Electronic Transactions Act. 
 SECTION 10.05 Survival of Agreement. 
 All covenants,
agreements, representations and warranties made by the Loan Parties in the Loan Documents and in the certificates or other instruments delivered pursuant to this Agreement or any other Loan Document shall be considered to have been relied upon by
the other parties hereto and shall survive the execution and delivery of the Loan Documents and the making of any Loans and issuance of any Letters of Credit, regardless of any investigation made by any such other party or on its behalf and
notwithstanding that the Agents, the Issuing Bank or any Lender may have had notice or knowledge of any Default or incorrect representation or warranty at the time any credit is extended hereunder, and shall continue in full force and effect as long
as the principal of or any accrued interest on any Loan or any fee or any other amount payable under this Agreement (other than obligations for tax gross-up, yield protection, indemnification or expense reimbursement for which no claim has been
made) is outstanding and unpaid or any Letter of Credit is outstanding and so long as the Commitments have not expired or terminated. The provisions of Sections 2.12, 2.14, 2.15 and Article X (but with respect
to Section 10.12, only for a period of one year from the date upon which this Agreement is terminated) shall survive and remain in full force and effect regardless of the consummation of the transactions contemplated hereby, the
repayment of the Loans, the payment of the Reimbursement Obligations, the 

  
 124









 
expiration or termination of the Letters of Credit and the Commitments or the termination of this Agreement or any provision hereof. 

SECTION 10.06 Counterparts; Integration; Effectiveness. 

This Agreement may be executed in counterparts (and by different parties hereto in different counterparts), each of which shall constitute
an original, but all of which when taken together shall constitute a single contract. This Agreement, the other Loan Documents and any separate letter agreements with respect to fees or expense payable to the Administrative Agent or the Lead
Arrangers, constitute the entire contract among the parties relating to the subject matter hereof and supersede any and all previous agreements and understandings, oral or written, relating to the subject matter hereof other than as otherwise
expressly agreed by the parties hereto. Delivery of an executed counterpart of a signature page of this Agreement by telecopier or other electronic transmission (i.e. a “pdf” or “tif” document) shall be effective as delivery of a
manually executed counterpart of this Agreement. 
 SECTION 10.07 Severability. 

Any provision of this Agreement held to be invalid, illegal or unenforceable in any jurisdiction shall, as to such jurisdiction, be
ineffective to the extent of such invalidity, illegality or unenforceability without affecting the validity, legality and enforceability of the remaining provisions hereof; and the invalidity of a particular provision in a particular jurisdiction
shall not invalidate such provision in any other jurisdiction. 
 SECTION 10.08 Right of Setoff.

 If an Event of Default shall have occurred and be continuing, each Lender, the Issuing Bank, and each of their respective
Affiliates is hereby authorized at any time and from time to time, to the fullest extent permitted by applicable Requirements of Law, to set off and apply any and all deposits (general or special, time or demand, provisional or final, in whatever
currency) at any time held and other obligations (in whatever currency) at any time owing by such Lender, the Issuing Bank or any such Affiliate to or for the credit or the account of Borrower or any other Loan Party against any and all of the
obligations of Borrower or such Loan Party now or hereafter existing that are then due under this Agreement or any other Loan Document to such Lender or the Issuing Bank, irrespective of whether or not such Lender or the Issuing Bank shall have made
any demand under this Agreement or any other Loan Document and although such obligations of Borrower or such Loan Party may be owed to a branch or office of such Lender or the Issuing Bank different from the branch or office holding such deposit or
obligated on such indebtedness; provided that if any Defaulting Lender shall exercise any such right of setoff, (i) all amounts so set off shall be paid over immediately to the Administrative Agent for further application in accordance
with the provisions of this Agreement and, pending such payment, shall be segregated by such Defaulting Lender from its other funds and deemed held in trust for the benefit of the Administrative Agent, the Issuing Lender, the Swingline Lender and
the Lenders and (ii) the Defaulting Lender shall provide promptly to the Administrative Agent a statement describing in reasonable detail the obligations owing to such Defaulting Lender as to which it exercised such right of set off. The rights
of each Lender, the Issuing Bank and their respective Affiliates under this Section are in addition to other rights and remedies (including other rights of setoff) that such Lender, the Issuing Bank or their respective Affiliates may have. Each
Lender and the Issuing Bank agrees to notify Borrower and the Administrative Agent promptly after any such setoff and application; provided that the failure to give such notice shall not affect the validity of such setoff and application.


  
 125









 SECTION 10.09 Governing Law; Jurisdiction; Consent to Service of
Process. 
 (a) Governing Law. This Agreement and the transactions contemplated hereby, and all disputes between
the parties under or relating to this Agreement or the facts or circumstances leading to its execution, whether in contract, tort or otherwise, shall be construed in accordance with and governed by the laws (including statutes of limitation) of the
State of New York, without regard to conflicts of law principles that would require the application of the laws of another jurisdiction. 
 (b) Submission to Jurisdiction. Each party hereby irrevocably and unconditionally submits, for itself and its property, to the exclusive jurisdiction of the Supreme Court of the State of New York
sitting in New York County and of the United States District Court for the Southern District of New York, and any appellate court from any thereof, in any action or proceeding arising out of or relating to any Loan Document, or for recognition or
enforcement of any judgment, and each of the parties hereto hereby irrevocably and unconditionally agrees that all claims in respect of any such action or proceeding may be heard and determined in such New York State court or, to the fullest extent
permitted by applicable law, in such Federal court. Each of the parties hereto agrees that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other
manner provided by law. 
 (c) Venue. Each Loan Party hereby irrevocably and unconditionally waives, to the fullest extent
permitted by applicable Requirements of Law, any objection which it may now or hereafter have to the laying of venue of any suit, action or proceeding arising out of or relating to this Agreement or any other Loan Document in any court referred to
in Section 10.09(b). Each of the parties hereto hereby irrevocably waives, to the fullest extent permitted by applicable Requirements of Law, the defense of an inconvenient forum to the maintenance of such action or proceeding in any
such court. 
 (d) Service of Process. Each party hereto irrevocably consents to service of process in any action or
proceeding arising out of or relating to any Loan Document, in the manner provided for notices (other than telecopier) in Section 10.01. Nothing in this Agreement or any other Loan Document will affect the right of any party hereto to
serve process in any other manner permitted by applicable Requirements of Law. 
 SECTION 10.10 Waiver of Jury
Trial. 
 Each party hereto hereby waives, to the fullest extent permitted by applicable Requirements of Law, any right
it may have to a trial by jury in any legal proceeding directly or indirectly arising out of or relating to this Agreement, any other Loan Document and the transactions contemplated hereby (whether based on contract, tort or any other theory). Each
party hereto (a) certifies that no representative, agent or attorney of any other party has represented, expressly or otherwise, that such other party would not, in the event of litigation, seek to enforce the foregoing waiver and
(b) acknowledges that it and the other parties hereto have been induced to enter into this Agreement by, among other things, the mutual waivers and certifications in this Section. 

SECTION 10.11 Headings. 
 Article and Section headings and the Table of Contents used herein are for convenience of reference only, are not part of this Agreement and shall not affect the construction of, or be taken into
consideration in interpreting, this Agreement. 

  
 126









 SECTION 10.12 Treatment of Certain Information; Confidentiality. 

Each of the Administrative Agent, the Lenders and the Issuing Bank agrees to maintain the confidentiality of the Information (as defined
below), except that Information may be disclosed (a) to its Affiliates and to its and its Affiliates’ respective partners, directors, officers, employees, agents, advisors and other representatives (it being understood that the persons to
whom such disclosure is made will be informed of the confidential nature of such Information and instructed to keep such Information confidential), (b) to the extent requested by any Governmental Authority or regulatory authority (including any
self-regulatory authority, such as the National Association of Insurance Commissioners), (c) to the extent required by applicable Requirements of Law or by any subpoena or similar legal process, (d) to any other party hereto, (e) in
connection with the exercise of any remedies hereunder or under any other Loan Document or any action or proceeding relating to this Agreement or any other Loan Document or the enforcement of rights hereunder or thereunder, (f) subject to an
agreement containing provisions substantially the same as those of this Section 10.12, to (i) any assignee of or Participant in, or any prospective assignee of or Participant in, any of its rights or obligations under this
Agreement, (ii) any actual or prospective counterparty (or its advisors) to any swap or derivative transaction relating to Borrower and its obligations or (iii) any rating agency for the purpose of obtaining a credit rating applicable to
any Lender, (g) with the consent of Borrower or (h) to the extent such Information (x) becomes publicly available other than as a result of a breach of this Section or (y) becomes available to the Administrative Agent, any
Lender, the Issuing Bank or any of their respective Affiliates on a nonconfidential basis from a source other than Borrower. For purposes of this Section, “Information” means all information received from Borrower or any of its
Subsidiaries relating to Borrower or any of its Subsidiaries or any of their respective businesses, other than any such information that is available to the Administrative Agent, any Lender or the Issuing Bank on a nonconfidential basis prior to
disclosure by Borrower or any of its Subsidiaries unless such information is clearly identified at the time of delivery as not including any confidential information. Any person required to maintain the confidentiality of Information as provided in
this Section shall be considered to have complied with its obligation to do so if such person has exercised the same degree of care to maintain the confidentiality of such Information as such person would accord to its own confidential information.

 SECTION 10.13 USA PATRIOT Act Notice and Customer Verification. 

Each Lender that is subject to the USA PATRIOT Act and the Administrative Agent (for itself and not on behalf of any Lender) hereby notify
Borrower that pursuant to the “know your customer” regulations and the requirements of the USA PATRIOT Act, they are required to obtain, verify and record information that identifies each Loan Party, which information includes the name,
address and tax identification number (and other identifying information in the event this information is insufficient to complete verification) that will allow such Lender or the Administrative Agent, as applicable, to verify the identity of each
Loan Party. This information must be delivered to the Lenders and the Administrative Agent no later than five days prior to the Closing Date and thereafter promptly upon request. This notice is given in accordance with the requirements of the USA
PATRIOT Act and is effective as to the Lenders and the Administrative Agent. 
 SECTION 10.14 Interest Rate
Limitation. 
 Notwithstanding anything herein to the contrary, if at any time the interest rate applicable to any Loan,
together with all fees, charges and other amounts which are treated as interest on such Loan under applicable Requirements of Law (collectively, the “Charges”), shall exceed the maximum lawful


  
 127









 
rate (the “Maximum Rate”) which may be contracted for, charged, taken, received or reserved by the Lender holding such Loan in accordance with applicable Requirements of Law, the
rate of interest payable in respect of such Loan hereunder, together with all Charges payable in respect thereof, shall be limited to the Maximum Rate and, to the extent lawful, the interest and Charges that would have been payable in respect of
such Loan but were not payable as a result of the operation of this Section shall be cumulated and the interest and Charges payable to such Lender in respect of other Loans or periods shall be increased (but not above the Maximum Rate therefor)
until such cumulated amount, together with interest thereon at the Federal Funds Effective Rate to the date of repayment, shall have been received by such Lender. 
 SECTION 10.15 Obligations Absolute. 
 To
the fullest extent permitted by applicable Requirements of Law, all obligations of the Loan Parties hereunder shall be absolute and unconditional irrespective of: 
 (a) any bankruptcy, insolvency, reorganization, arrangement, readjustment, composition, liquidation or the like of any Loan Party; 
 (b) any lack of validity or enforceability of any Loan Document or any other agreement or instrument relating thereto against any Loan Party; 

(c) any change in the time, manner or place of payment of, or in any other term of, all or any of the Obligations, or any other amendment
or waiver of or any consent to any departure from any Loan Document or any other agreement or instrument relating thereto; 
 (d)
any exchange, release or non-perfection of any other Collateral, or any release or amendment or waiver of or consent to any departure from any guarantee, for all or any of the Obligations; 

(e) any exercise or non-exercise, or any waiver of any right, remedy, power or privilege under or in respect hereof or any Loan Document;
or 
 (f) any other circumstances which might otherwise constitute a defense available to, or a discharge of, the Loan Parties.

 SECTION 10.16 Dollar Equivalent Calculations. 

For purposes of this Agreement, the Dollar Equivalent of each Loan that is an Alternate Currency Revolving Loan shall be calculated on the
date when any such Loan is made, on the first Business Day of each month and at such other times as designated by the Administrative Agent. Such Dollar Equivalent shall remain in effect until the same is recalculated by the Administrative Agent as
provided above and notice of such recalculation is received by Borrower, it being understood that until such notice of such recalculation is received, the Dollar Equivalent shall be that Dollar Equivalent as last reported to Borrower by the
Administrative Agent. The Administrative Agent shall promptly notify Borrower and the Lenders of each such determination of the Dollar Equivalent. 
 For purposes of this Agreement, the Dollar Equivalent of the stated amount of each Letter of Credit that is an Alternate Currency Letter of Credit shall be calculated on the date when such Letter of
Credit is issued, on the first Business Day of each month and at such other times as designated by the Issuing Bank in consultation with Administrative Agent. Such Dollar Equivalent shall remain in effect


  
 128









 
until the same is recalculated by the Issuing Bank as provided above and notice of such recalculation is received by Borrower, it being understood that until such notice of such recalculation is
received, the Dollar Equivalent shall be that Dollar Equivalent as last reported to Borrower by the Issuing Bank. The Issuing Bank shall promptly notify Borrower, Administrative Agent and the Lenders of each such determination of the Dollar
Equivalent. 
 SECTION 10.17 Judgment Currency. 

(a) Borrower’s obligation hereunder and under the other Loan Documents to make payments in the applicable Approved Currency (pursuant
to such obligation, the “Obligation Currency”) shall not be discharged or satisfied by any tender or recovery pursuant to any judgment expressed in or converted into any currency other than the Obligation Currency, except to the
extent that such tender or recovery results in the effective receipt by the Administrative Agent or the respective Lender of the full amount of the Obligation Currency expressed to be payable to the Administrative Agent or such Lender under this
Agreement or the other Loan Documents. If, for the purpose of obtaining or enforcing judgment against Borrower in any court or in any jurisdiction, it becomes necessary to convert into or from any currency other than the Obligation Currency (such
other currency being hereinafter referred to as the “Judgment Currency”) an amount due in the Obligation Currency, the conversion shall be made at the Relevant Currency Equivalent, and in the case of other currencies, the rate of
exchange (as quoted by the Administrative Agent or if the Administrative Agent does not quote a rate of exchange on such currency, by a known dealer in such currency designated by the Administrative Agent) determined, in each case, as of the
Business Day immediately preceding the day on which the judgment is given (such Business Day being hereinafter referred to as the “Judgment Currency Conversion Date”). 

(b) If there is a change in the rate of exchange prevailing between the Judgment Currency Conversion Date and the date of actual payment
of the amount due, Borrower shall pay, or cause to be paid, the amount necessary such that the amount paid in the Judgment Currency, when converted at the rate of exchange prevailing on the date of payment, will produce the amount of the Obligation
Currency which could have been purchased with the amount of Judgment Currency stipulated in the judgment or judicial award at the rate of exchange prevailing on the Judgment Currency Conversion Date . 

(c) For purposes of determining the Relevant Currency Equivalent or any other rate of exchange for this Section 10.17, such
amounts shall include any premium and costs payable in connection with the purchase of the Obligation Currency. 

SECTION 10.18 Euro. 
 (a) If at any time that an Alternate Currency Revolving Loan is outstanding, the relevant Alternate Currency (other than the euro) is fully replaced as the lawful currency of the country that issued such
Alternate Currency (the “Issuing Country”) by the euro so that all payments are to be made in the Issuing Country in euros and not in the Alternate Currency previously the lawful currency of such country, then such Alternate
Currency Revolving Loan shall be automatically converted into a Loan denominated in euros in a principal amount equal to the amount of euros into which the principal amount of such Alternate Currency Revolving Loan would be converted pursuant to law
and thereafter no further Loans will be available in such Alternate Currency. 

  
 129









 (b) Borrower shall from time to time, at the request of any Lender, pay to such Lender the
amount of any losses, damages, liabilities, claims, reduction in yield, additional expense, increased cost, reduction in any amount payable, reduction in the effective return of its capital, the decrease or delay in the payment of interest or any
other return forgone by such Lender or its Affiliates as a result of the tax or currency exchange resulting from the introduction of, changeover to or operation of the euro in any applicable nation or eurocurrency market. 

SECTION 10.19 Special Provisions Relating to Currencies Other Than Dollars. 

(a) All funds to be made available to Administrative Agent or the Issuing Bank, as applicable, pursuant to this Agreement in any Alternate
Currency shall be made available to Administrative Agent or the Issuing Bank, as applicable, in immediately available, freely transferable, cleared funds to such account with such bank in the principal financial center of the Issuing Country with
respect to such Alternate Currency (or in London) as Administrative Agent or the Issuing Bank, as applicable, shall from time to time nominate for this purpose. 
 (b) In relation to the payment of any amount denominated in any Alternate Currency, neither the Administrative Agent nor the Issuing Bank shall be liable to Borrower or any of the Lenders for any delay,
or the consequences of any delay, in the crediting to any account of any amount required by this Agreement to be paid by the Administrative Agent or the Issuing Bank if such Administrative Agent or Issuing Bank shall have taken all relevant and
necessary steps to achieve, on the date required by this Agreement, the payment of such amount in immediately available, freely transferable, cleared funds (in any Alternate Currency) to the account with the bank in the principal financial center of
the Issuing Country with respect to such Alternate Currency(or in London) which Borrower or, as the case may be, any Lender shall have specified for such purpose. In this Section 10.19(b), “all relevant steps” means all
such steps as may be prescribed from time to time by the regulations or operating procedures of such clearing or settlement system as Administrative Agent or Issuing Bank may from time to time determine for the purpose of clearing or settling
payments of any Alternate Currency. Furthermore, and without limiting the foregoing, neither the Administrative Agent nor the Issuing Bank shall be liable to Borrower or any of the Lenders with respect to the foregoing matters in the absence of its
gross negligence or willful misconduct (as determined by a court of competent jurisdiction in a final and non-appealable decision or pursuant to a binding arbitration award or as otherwise agreed in writing by the affected parties). 

SECTION 10.20 Waiver of Notice of Prepayment Under Existing Credit Agreement. The Lenders party hereto who constitute
“Required Lenders” as defined in and under the Existing Credit Agreement immediately prior to the effectiveness of this Agreement hereby waive the three Business Day notice requirement for repayment of Eurocurrency Borrowings set forth in
clause (i) of Section 2.10(h) of the Existing Credit Agreement; provided that this Section 10.20 shall apply only upon the effectiveness of this Agreement. 

[Signature Pages Follow] 
  

  
 130









 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed by
their respective authorized officers as of the day and year first above written. 
  

			
	CSG SYSTEMS INTERNATIONAL, INC.
		
	By:	 	 /s/ Peter E. Kalan

		 	Name: Peter E. Kalan
		 	Title: President and Chief Executive Officer
	
	CSG SYSTEMS, INC.
	CSG INTERACTIVE MESSAGING, INC.
	CSG SERVICES, INC.
	CSG INTERNATIONAL HOLDINGS, LLC
	TELUTION, INC.
	COMTECNET, INCORPORATED
	DATAPROSE, INC.
	CSG MEDIA, LLC
	INTEC USA, INC.
	INTEC BILLING, INC.
	INTEC OUTSOURCING SERVICES (MIDWEST), INC.
		
	By:	 	 /s/ Peter E. Kalan

		 	Name: Peter E. Kalan
		 	Title: Director


 [Signature Page to Credit Agreement] 








			
	ROYAL BANK OF CANADA, as Administrative

    Agent and Collateral Agent

		
	By:	 	 /s/ Ann Hurley

		 	Name: Ann Hurley
		 	Title: Manager, Agency
	
	ROYAL BANK OF CANADA, as Lender, Issuing

    Bank and Swingline Lender

		
	By:	 	  

		 	Name:
		 	Title:


 [Signature Page to Credit Agreement] 








			
	ROYAL BANK OF CANADA, as Administrative

    Agent and Collateral Agent

		
	By:	 	  

		 	Name:
		 	Title:
	
	ROYAL BANK OF CANADA, as Lender, Issuing

    Bank and Swingline Lender

		
	By:	 	 /s/ William J. Caggiano

		 	Name: William J. Caggiano
		 	Title: Authorized Signatory


 [Signature Page to Credit Agreement] 







 
			
	 WELLS FARGO BANK, NATIONAL ASSOCIATION,
     as Lender

		
	By:	 	/s/ Randall J. Schmidt
		 	Name: Randall J. Schmidt
		 	Title: Vice President and Senior Relationship Manager



  
 [Signature
Page to Credit Agreement] 









			
	HSBC Bank USA, National Association, as Lender
		
	By:	 	/s/ Hans Lin
		 	Name: Hans Lin
		 	Title: Senior Vice President



  
 [Signature
Page to Credit Agreement] 








 
			
	COMPASS BANK, an Alabama banking corporation,     as Lender
		
	By:	 	/s/ Cedric Buchanon
		 	Name: Cedric Buchanon
		 	Title: City President



  
 [Signature
Page to Credit Agreement] 








 
			
	BANK OF AMERICA, N.A., as Lender
		
	By:	 	/s/ Matthew Freeman
		 	Name: Matthew Freeman
		 	Title: Senior Vice President



  
 [Signature
Page to Credit Agreement] 









			
	Bank of the West, as Lender
		
	By:	 	/s/ Terry A. Switz
		 	Name: Terry A. Switz
		 	Title: Vice President



  
 [Signature
Page to Credit Agreement] 









			
	Fifth third Bank, as Lender
		
	By:	 	/s/ Clint Bryant
		 	Name: Clint Bryant
		 	Title: Senior Vice President



  
 [Signature
Page to Credit Agreement] 









			
	KEYBANK NATIONAL ASSOCIATION, as Lender
		
	By:	 	/s/ David A. Wild
		 	Name: David A. Wild
		 	Title: Senior Vice President



  
 [Signature
Page to Credit Agreement] 









			
	RBS CITIZENS, N.A., as Lender
		
	By:	 	/s/ William S. Rowe
		 	Name: William S. Rowe
		 	Title: Senior Vice President



  
 [Signature
Page to Credit Agreement] 









			
	U.S. Bank National Association, as Lender
		
	By:	 	/s/ Jeff Benedix
		 	Name: Jeff Benedix
		 	Title: Assistant Vice President



  
 [Signature
Page to Credit Agreement] 









			
	Union Bank, N.A., as Lender
		
	By:	 	/s/ Annabella Guo
		 	Name: Annabella Guo
		 	Title: Vice President



  
 [Signature
Page to Credit Agreement] 








 ANNEX I 
 Applicable Margin 
  

									
	 Net Secured

Total
	  	Loans	 
	 Leverage Ratio
	  	Eurocurrency	 	 	ABR	 
	 Level I

3 2.0:1.0
	  	 	2.75	% 	 	 	1.75	% 
	 Level II

< 2.0:1.0 but

3 1.75:1.0
	  	 	2.50	% 	 	 	1.50	% 
	 Level III

< 1.75:1.0 but

3 1.50:1.0
	  	 	2.25	% 	 	 	1.25	% 
	 Level IV

< 1.50:1.0
	  	 	2.00	% 	 	 	1.00	% 

 Each change in the Applicable Margin resulting from a change in the Net Secured Total Leverage Ratio
shall be effective with respect to all outstanding Loans and Letters of Credit on and after the fifth Business Day after the date of delivery to the Administrative Agent of the financial statements and certificates required by
Section 5.01(a) or (b) and Section 5.01(c), respectively, indicating such change until the fifth Business Day after the next date of delivery of such financial statements and certificates indicating another such
change. Notwithstanding the foregoing, the Net Secured Total Leverage Ratio shall be deemed to be in Level I (i) at any time during which Borrower has failed to deliver the financial statements and certificates required by
Section 5.01(a) or (b) and Section 5.01(c), respectively, and (ii) at any time during the existence of an Event of Default. 
 In the event that any financial statement or Compliance Certificate delivered pursuant to Section 5.01 is shown to be inaccurate (regardless of whether this Agreement or the Commitments are in
effect when such inaccuracy is discovered), and such inaccuracy, if corrected would have led to a higher Applicable Margin for any period (an “Applicable Period”) than the Applicable Margin applied for such Applicable Period, then
(i) Borrower shall immediately deliver to the Administrative Agent a correct Compliance Certificate for such Applicable Period, (ii) the Applicable Margin shall be determined by reference to the corrected Compliance Certificate (but in no
event shall the Lenders owe any amounts to Borrower), and (iii) Borrower shall immediately pay to the Administrative Agent the additional interest owing as a result of such increased Applicable Margin for such Applicable Period, which payment
shall be promptly applied by the Administrative Agent in accordance with the terms hereof. This paragraph shall not limit the rights of the Administrative Agent and the Lenders hereunder. 







 SCHEDULE 1.01(a) 

Guarantor Subsidiaries 
  

			
	 Guarantor Subsidiary
	  	 Jurisdiction of Organization

	CSG Systems, Inc.	  	Delaware
	CSG Interactive Messaging, Inc.	  	Delaware
	CSG Services, Inc.	  	Delaware
	CSG International Holdings, LLC	  	Delaware
	Telution, Inc.	  	Delaware
	ComTecnet, Incorporated	  	New Jersey
	Dataprose, Inc.	  	California
	CSG Media, LLC	  	Delaware
	Intec USA, Inc.	  	Delaware
	Intec Billing, Inc.	  	Delaware
	Intec Outsourcing Services (Midwest), Inc.	  	Delaware








 SCHEDULE 1.01(b) 

Commitments 
  

													
	 	  	Revolving	 	  	Term Loan	 	  	Total	 
	 	  	Commitments	 	  	Commitments	 	  	Commitments	 
	 Royal Bank of Canada
	  	$	13,200,000	  	  	$	19,800,000	  	  	$	33,000,000	  
	 Wells Fargo Bank, National Association
	  	$	13,200,000	  	  	$	19,800,000	  	  	$	33,000,000	  
	 Compass Bank
	  	$	12,400,000	  	  	$	18,600,000	  	  	$	31,000,000	  
	 HSBC Bank USA, National Association
	  	$	12,400,000	  	  	$	18,600,000	  	  	$	31,000,000	  
	 Bank of America, N.A.
	  	$	8,000,000	  	  	$	12,000,000	  	  	$	20,000,000	  
	 KeyBank National Association
	  	$	8,000,000	  	  	$	12,000,000	  	  	$	20,000,000	  
	 U.S. Bank National Association
	  	$	8,000,000	  	  	$	12,000,000	  	  	$	20,000,000	  
	 Fifth Third
	  	$	8,000,000	  	  	$	12,000,000	  	  	$	20,000,000	  
	 Bank of the West
	  	$	5,600,000	  	  	$	8,400,000	  	  	$	14,000,000	  
	 RBS Citizens, N.A.
	  	$	5,600,000	  	  	$	8,400,000	  	  	$	14,000,000	  
	 Union Bank, N.A.
	  	$	5,600,000	  	  	$	8,400,000	  	  	$	14,000,000	  
		  	  
	  
	 	  	  
	  
	 	  	  
	  
	 
	 Total
	  	$	100,000,000	  	  	$	150,000,000	  	  	$	250,000,000	  
		  	  
	  
	 	  	  
	  
	 	  	  
	  
	 








 SCHEDULE 1.01(c) 

 

					
	 




	 	CSG Systems Inc.	 	 
	 	 Investment Guidelines
	 	
	 	 Revised August, 2008
	 	
	 		 	
	 		 	

 INVESTMENT OBJECTIVES 
 Preservation of Principal 
 Sufficient Liquidity to Meet Anticipated Cash Flows

 Optimal Book Return 
  

			
	ACCEPTABLE INVESTMENTS	  	
		
	 U.S. Treasury Securities
	  	Commercial Paper (CP)*
	 Federal Agency Securities (GSE’s)
	  	Corporate Debt (Floating & Fixed Rate)
	 Repurchase Agreements (Repo)
	  	Municipal Debt*
	 Money Market Funds/Sweep Vehicle*
	  	Asset-Backed Securities (ABS)
	 Certificates of Deposit (CD’s)
	  	
	 Master Notes
	  	

  

	 	•	 	 * Denotes asset classes that may be implemented in the portfolio as tax exempt or taxable instruments. 



 

	 	•	 	 Only Asset-backed Commercial Paper Programs (ABCP) that have 100% liquidity support are permissible. Structured Investment Vehicles (SIVs) and
extendable ABCP are prohibited. 


 BENCHMARK 

Lipper Institutional Money Market Index 
  

					
	MATURITY PARAMETERS	  	
		
	 Maximum Effective Maturity:
	  	2 Years
	 Maximum Portfolio Duration:
	  	1 Year
	 Target Duration:
	  	As dictated by anticipated disbursement

 needs 
 The effective maturity of a security will be defined as follows: 
  

	 	•	 	 Final maturity date for Municipals, Treasuries, GSE’s, CP, Corporate Debt, Repo’s, and CD’s 



 

	 	•	 	 Pre-refunding date for pre-refunded municipal securities 



 

	 	•	 	 Estimated average life for ABS 


 CONCENTRATION AND DIVERSIFICATION 
 At the time of purchase, no more
than 10% of the portfolio market value will be invested in any one issuer except U.S. Treasury, GSE or Pre-refunded municipal debt. 

MINIMUM ACCEPTABLE CREDIT QUALITY 
  

	 	•	 	 The short-term rating of an issuer will apply to securities that are nine months or less to maturity. 










	 	•	 	 At the time of purchase ABS must be rated AAA or Aaa or AAA by two of the three rating agencies referenced below. 



 

	 	•	 	 Any municipal security that is pre-refunded with U.S. Treasury collateral is acceptable for purchase 



All other securities must be rated at the time of purchase by two of the three rating agencies, as outlined below: 

 

							
	 	  	S & P	  	Moody’s	  	Fitch
	 Minimum Short Term Rating
	  	A-1	  	P-1	  	F-1
	 Minimum Long Term Rating
	  	A-	  	A3	  	A-

 TAX CIRCUMSTANCE 
  

	 	•	 	 35% Federal Tax Rate 


  

	 	•	 	 Securities subject to AMT are acceptable for purchase 



 

	 	•	 	 It is assumed that the portfolio is subject to the de minimus rule unless notification is provided otherwise. 



 
  
 Authorized Signer for CSG Systems, Inc. 







 SCHEDULE 3.03 
 Governmental Approvals; Compliance With Laws 
 None. 







 SCHEDULE 3.07(a) 

Equity Interests 
 None. 







 SCHEDULE 4.01(f) 

Local Counsel 
 Morris,
Nichols, Arsht & Tunnell LLP 
 1201 N. Market Street 
 Wilmington, Delaware 19801. 







 SCHEDULE 5.14 
 Post-Closing Date Matters 
 Not later than 60 days after the Effective Date (or such longer
period as the Administrative Agent shall agree in its sole discretion), each Pledgor shall take commercially reasonable efforts to (i) amend and restate (or replace) the account control agreements listed below to replace UBS AG, Stamford
Branch, as the collateral agent with Royal Bank of Canada and (ii) request that Wells Fargo Bank, N.A. record in the United States Patent and Trademark Office, as applicable, termination statements in respect of its recorded security interests
set forth below, and shall inform the Administrative Agent of the efforts that have been undertaken. Notwithstanding anything in this Credit Agreement to the contrary, nothing herein shall be construed as obligating each Pledgor to deliver, or cause
to be delivered and recorded, any such termination statement. 
 Account Control Agreements: 

 

	 	1.	Deposit Account Control Agreement dated as of November 12, 2010 by and among CSG Systems, Inc., as Company, UBS AG, Stamford Branch, as Collateral Agent, and Wells
Fargo Bank, National Association, as Bank. 

  

	 	2.	Deposit Account Control Agreement dated as of March 1, 2011 by and among Intec Billing, Inc., as Company, UBS AG, Stamford Branch, as Collateral Agent, and Wells
Fargo Bank, National Association, as Bank. 

  

	 	3.	Securities Account Control Agreement dated as of November 12, 2010, by and among CSG Systems, Inc., as Company, UBS AG, Stamford Branch, as Collateral Agent, and
Wells Fargo Bank, National Association, as Securities Intermediary. 

 Recorded Security Interests: 

 

	 	1.	Patent No. 7,970,702, titled “Method and system for automated collections”: there is a record of an outstanding security interest granted against this
patent by Prairie Interactive Messaging, Inc. in favor of Wells Fargo Bank, National Association, recorded November 14, 2007 at Reel/Frame (020113/0835). 


 

	 	2.	Patent No. 7,979,065, titled “System and method for facilitating multimedia communication”: There is a record of an outstanding security interest
recorded against this patent by Prairie Interactive Messaging, Inc. in favor of Wells Fargo Bank, National Association, recorded November 14, 2007 at Reel/Frame (020113/0835). 








 SCHEDULE 6.01(b) 

Existing Indebtedness 

3.0% Senior Subordinated Convertible Notes due 2017 issued pursuant to the Indenture dated as of March 1, 2010 between CSG Systems International,
Inc. and The Bank of New York Mellon Trust Company, N.A. 







 SCHEDULE 6.02(c) 

Existing Liens 
 None. 







 SCHEDULE 6.04(a) 

Existing Investments 
  

	1.	USD 33,000,000.00 Promissory Note, dated January 5, 2011, of CSG SYSTEMS INTERNATIONAL, INC. to the order of INTEC USA, INC. 


 

	2.	GNP 28,567,582 Promissory Note, dated July 5, 2012, of CSG SYSTEMS UK LIMITED to the order of CSG SYSTEMS INTERNATIONAL, INC. 








 EXHIBIT A 

 
 



 
 [Form of] 
 ADMINISTRATIVE QUESTIONNAIRE 
  

							
		 	Return form to:	  	Manager, Agency Services Group	  	
		 	Agent Address:	  	Royal Bank of Canada	  	
		 		  	20, King Street West	  	
		 		  	Toronto, ON	  	
		 		  	M5H 1C4	  	
		 	Facsimile:	  	416-842-4023	  	

 It is very important that all of the requested information be completed accurately and that this
questionnaire be returned promptly. If your institution is sub-allocating its allocation, please fill out an administrative questionnaire for each legal entity. 
 NOTE ON TAX DOCUMENTATION: 
 Pursuant to the language contained in the
tax section of the Credit Agreement, the applicable tax form for your institution must be completed and returned on or prior to the date it becomes a party to the Credit Agreement. Failure to provide the proper tax form when requested may subject
your institution to tax withholding. For additional information on U.S. related Tax Documents, please refer to page two of this document. 
 Borrower name: 
  

 
 Legal Name of Lender and Location: 

 
  
 Type of Lender (please circle one): 
 Bank, Asset Manager, Broker/Dealer, CLO/CDO; Finance
Company, Hedge Fund, Insurance, Mutual Fund, Pension Fund, Other Regulated Investment Fund, Special Purpose Vehicle, Other-please specify:. 

Lender Parent and
Location:                                       
                      . 

  
 A-1









  
 



 
 US Related Tax Documents 
 NON-U.S. LENDER INSTITUTIONS: 
 If your institution is incorporated outside of the
United States for U.S. federal income tax purposes, and is the beneficial owner of the interest and other income it receives, you must complete one of the following three tax forms, as applicable to your institution: a.) Form
W-8BEN (Certificate of Foreign Status of Beneficial Owner), b.) Form W-8ECI (Income Effectively Connected to a U.S. Trade or Business), or c.) Form W-8EXP (Certificate of Foreign Government or
Governmental Agency). 
 A U.S. taxpayer identification number is required for any institution submitting Form W-8ECI. It is also required
on Form W-8BEN for certain institutions claiming the benefits of a tax treaty with the U.S. Please refer to the instructions when completing the form applicable to your institution. In addition, please be advised that U.S. tax regulations do not
permit the acceptance of faxed forms. An original tax form must be submitted. 
 II. Flow-Through Entities:

 If your institution is organized outside the U.S., and is classified for U.S. federal income tax purposes as either a Partnership,
Trust, Qualified or Non-Qualified Intermediary, or other non-U.S. flow-through entity, an original Form W-8IMY (Certificate of Foreign Intermediary, Foreign Flow-Through Entity, or Certain U.S. Branches for United States Tax
Withholding) must be completed by the intermediary together with a withholding statement. Flow-through entities other than Qualified Intermediaries are required to include tax forms for each of the underlying beneficial owners. 

Please refer to the instructions when completing this form. In addition, please be advised that U.S. tax regulations do not permit the acceptance of
faxed forms. Original tax form(s) must be submitted. 
 U.S. LENDER INSTITUTIONS: 

If your institution is incorporated or organized within the United States, you must complete and return Form W-9
(Request for Taxpayer Identification Number and Certification). Please be advised that we request that you submit an original Form W-9. 

  
 A-2









  
 



 
 Credit Contacts/Notification Methods: Agreements, Waivers, Extensions etc. 

 

							
	  	 	 Primary Credit Contact
	  	 	  	 Secondary Credit Contact

	Name:	 	  
	  		  	  

	Company:	 	  
	  		  	  

	Title:	 	  
	  		  	  

	Address:	 	  
	  		  	  

		
		 	  

	Telephone:	 	  
	  		  	  

	Facsimile:	 	  
	  		  	  

	E-Mail Address:	 	  
	  		  	  


 Operations Contacts/Notification Methods: Borrowings, Paydowns, Interest, Fees, etc. 

 

							
	  	 	 Primary Operations Contact
	  	 	  	 Secondary Operations Contact

	Name:	 	  
	  		  	  

	Company:	 	  
	  		  	  

	Title:	 	  
	  		  	  

	Address:	 	  
	  		  	  

		
		 	  

	Telephone:	 	  
	  		  	  

	Facsimile:	 	  
	  		  	  

	E-Mail Address:	 	  
	  		  	  


 For Schedule II/III Lenders – Please check applicable option (Canadian Borrowings Only): 

 ̈ Acceptance Lender
                 ̈ Non-Acceptance Lender (BA Equivalent) 

  
 A-3









  
 



 
  

			
	Lender’s Canadian Wire Instructions	  	Lender’s US Wire Instructions
		
	Bank Name:	  	Bank Name:
	ABA/Routing No.:	  	Swift/Routing No.:
	Account Name:	  	Account Name:
	Account No.:	  	Account No.:
	FFC Account Name:	  	FFC Account Name:
	FFC Account No.:	  	FFC Account No.:
	Attention:	  	Attention:
	Reference:	  	Reference:
		
	Lender’s Euro Wire Instructions	  	Lender’s Other Currency Wire Instructions
		
	Bank Name:	  	Currency:
	Swift/Routing No.:	  	Bank Name:
	Account Name:	  	Swift/Routing No.:
	Account No.:	  	Account Name:
	FFC Account Name:	  	Account No.:
	FFC Account No.:	  	FFC Account Name:
	Attention:	  	FFC Account No.:
	Reference:	  	Attention:
		  	Reference:


  
 A-4









 EXHIBIT B 
 [Form of] 
 ASSIGNMENT AND ASSUMPTION 

This Assignment and Assumption (the “Assignment and Assumption”) is dated as of the Effective Date set
forth below and is entered into between the Assignor named below (the “Assignor”) and the Assignee named below (the “Assignee”). Capitalized terms used but not defined herein shall have the meanings given to them in
the Credit Agreement defined below, receipt of a copy of which is hereby acknowledged by the Assignee. The Standard Terms and Conditions set forth in Annex 1 attached hereto are hereby agreed to and incorporated herein by reference and made a part
of this Assignment and Assumption as if set forth herein in full. 
 For an agreed consideration, the Assignor hereby
irrevocably sells and assigns to the Assignee, and the Assignee hereby irrevocably purchases and assumes from the Assignor, subject to and in accordance with the Standard Terms and Conditions and the Credit Agreement, as of the Effective Date
inserted by the Administrative Agent (i) all of the Assignor’s rights and obligations in its capacity as a Lender under the Credit Agreement and any other documents or instruments delivered pursuant thereto to the extent related to the
amount and percentage interest identified below of all of such outstanding rights and obligations of the Assignor under the respective facilities identified below (including participations in any letters of credit and swingline loans included in
such facilities) and (ii) to the extent permitted to be assigned under applicable law, all claims, suits, causes of action and any other right of the Assignor (in its capacity as a Lender) against any person, whether known or unknown, arising
under or in connection with the Credit Agreement, any other documents or instruments delivered pursuant thereto or the loan transactions governed thereby or in any way based on or related to any of the foregoing, including, but not limited to,
contract claims, tort claims, malpractice claims, statutory claims and all other claims at law or in equity related to the rights and obligations sold and assigned pursuant to clause (i) above (the rights and obligations sold and assigned
pursuant to clauses (i) and (ii) above being referred to herein collectively as the “Assigned Interest”). Such sale and assignment is without recourse to the Assignor and, except as expressly provided in this
Assignment and Assumption, without representation or warranty by the Assignor. 
  

					
	1.	  	Assignor:	  	  

			
	2.	  	Assignee:	  	  

		  		  	[and is an Affiliate/Approved Fund of [identify Lender]1]
			
	3.	  	Borrower:	  	CSG Systems International, Inc.
			
	4.	  	Administrative Agent:	  	Royal Bank of Canada, as the administrative agent under the Credit Agreement
		
	5.	  	Credit Agreement: The Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated, supplemented or otherwise modified from time
to time, the “Credit Agreement”), among CSG Systems International, Inc., a Delaware corporation

  
  

	1	 Select as
applicable. 



  
 B-1









 (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given to it in Article I thereto), the Lenders, RBC Capital Markets, Wells Fargo Securities, LLC, HSBC Bank USA, National Association and BBVA Securities Inc., as joint lead arrangers
and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC Bank USA, National Association and BBVA Compass, as co-documentation agents (in such capacity, “Co-Documentation
Agents”), Wells Fargo Bank, National Association, as syndication agent (in such capacity, “Syndication Agent”), Royal Bank of Canada, as swingline lender (in such capacity, “Swingline
Lender”), as issuing bank (in such capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent
(in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank. 
  

	6.	Assigned Interest: 

  

									
	 Facility Assigned
	  	 Aggregate Amount

of

Commitment/Loans

for all Lenders
	  	Amount of
Commitment/Loans
Assigned	  	Percentage Assigned
of
Commitment/Loans2	 
	 Term Loans
	  	$ 150,000,000	  	$	  	 	  	% 
	 Revolving Loans
	  	$ 100,000,000	  	$	  	 	  	% 

  
  

	2	 Set forth, to at
least 9 decimals, as a percentage of the Commitment/Loans of all Lenders thereunder. 



  
 B-2









 Effective Date:         ,
20         [TO BE INSERTED BY ADMINISTRATIVE AGENT AND WHICH SHALL BE THE EFFECTIVE DATE OF RECORDATION OF TRANSFER IN THE REGISTER THEREFOR.]3 
 The terms
set forth in this Assignment and Assumption are hereby agreed to: 
  

			
	 ASSIGNOR
     [NAME OF ASSIGNOR]

		
	 By:
	 	 
		 	 Title:



  

			
	 ASSIGNEE

    [NAME OF ASSIGNEE]

		
	By:	 	 
		 	Title:


  

			
	Consented to and Accepted:
	
	CSG SYSTEMS INTERNATIONAL,
INC.4
		
	By:	 	 
		 	 Name:

Title:


  

			
	 ROYAL BANK OF CANADA,
     as Administrative Agent

		
	By:	 	 
		 	 Name:

Title:


  

			
		
	By:	 	 
		 	 Name:

Title:


  
  

	3 	 This date may not be fewer than 5 Business days after the date of assignment unless the Administrative Agent otherwise agrees.




	4 	 To be included to the extent consent is required under Section 10.04(b). 



  
 B-3










			
	 [ROYAL BANK OF CANADA,
     as Swingline Lender [and Issuing Bank]5

		
	By:	 	 
		 	 Name:

Title:


  

			
		
	By:	 	 
		 	 Name:
 Title:]6


  
  

	5 	 Reference to Issuing Bank required for an assignment of Revolving Commitments. 



	6	 Reference to
Swingline Lender required for an assignment of Revolving Commitments. 



  
 B-4









 ANNEX 1 to Assignment and Assumption 

Amended and Restated Credit Agreement dated as of [        ], 2012, among CSG Systems
International, Inc., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other capitalized term used but not defined herein having the meaning given to it in Article I thereto), the Lenders, RBC
Capital Markets, Wells Fargo Securities, LLC, HSBC Bank USA, National Association and BBVA Compass, as joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC Bank USA, National
Association and BBVA Compass, as co-documentation agents (in such capacity, “Co-Documentation Agents”), Wells Fargo Bank, National Association, as syndication agent (in such capacity, “Syndication
Agent”), Royal Bank of Canada, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing Bank”), as administrative
agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank. 

STANDARD TERMS AND CONDITIONS FOR 
 ASSIGNMENT AND ASSUMPTION 
 1. Representations and Warranties. 

1.1 Assignor. The Assignor (a) represents and warrants that (i) it is the legal and beneficial owner of the Assigned
Interest, (ii) the Assigned Interest is free and clear of any lien, encumbrance or other adverse claim and (iii) it has full power and authority, and has taken all action necessary, to execute and deliver this Assignment and Assumption and
to consummate the transactions contemplated hereby; and (b) assumes no responsibility with respect to (i) any statements, warranties or representations made in or in connection with the Credit Agreement or any other Loan Document,
(ii) the execution, legality, validity, enforceability, genuineness, sufficiency or value of the Loan Documents or any collateral thereunder, (iii) the financial condition of the Borrower, any of its Subsidiaries or Affiliates or any other
person obligated in respect of any Loan Document or (iv) the performance or observance by the Borrower, any of its Subsidiaries or Affiliates or any other person of any of their respective obligations under any Loan Document. 

1.2. Assignee. The Assignee (a) represents and warrants that (i) it has full power and authority, and has taken all
action necessary, to execute and deliver this Assignment and Assumption and to consummate the transactions contemplated hereby and to become a Lender under the Credit Agreement, (ii) it meets all requirements of an Eligible Assignee under the
Credit Agreement (subject to receipt of such consents as may be required under the Credit Agreement), (iii) from and after the Effective Date, it shall be bound by the provisions of the Credit Agreement as a Lender thereunder and, to the extent
of the Assigned Interest, shall have the obligations of a Lender thereunder, (iv) it is sophisticated with respect to decisions to acquire assets of the type represented by the Assigned Interest and either it, or the person exercising
discretion in making its decision to acquire the Assigned Interest, is experienced in acquiring assets of such type, (v) it has received a copy of the Credit Agreement, together with copies of the most recent financial statements delivered
pursuant to Sections 4.01(f) or 5.01 thereof, as applicable, and such other documents and information as it has deemed appropriate to make its own credit analysis and decision to enter into this Assignment and Assumption and to purchase the Assigned
Interest on the basis of which it has made such analysis and decision independently and without reliance on the Administrative Agent or any other Lender, (vi) if it is not already a Lender under the Credit Agreement, attached to the Assignment
and Assumption an Administrative Questionnaire in the form of Exhibit A to the Credit Agreement, (vii) the Administrative Agent has received a processing and recordation fee of $3,500 as of the Effective Date, (viii) if it is a
Foreign Lender, attached to the Assignment and Assumption is any 







 documentation required to be delivered by it pursuant to Section 2.15 of the Credit Agreement, duly
completed and executed by the Assignee and (ix) it does not bear a relationship to Borrower as described in Section 108(e)(4) of the Code; and (b) agrees that (i) it will, independently and without reliance on the Administrative
Agent, the Assignor or any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit decisions in taking or not taking action under the Loan Documents and (ii) it will
perform in accordance with their terms all of the obligations that by the terms of the Loan Documents are required to be performed by it as a Lender. 
 2. Payments. From and after the Effective Date, the Administrative Agent shall make all payments in respect of the Assigned Interest (including payments of principal, interest, fees and other
amounts) to the Assignor for amounts that have accrued to but excluding the Effective Date and to the Assignee for amounts that have accrued from and after the Effective Date. 
 3. General Provisions. This Assignment and Assumption shall be binding upon, and inure to the benefit of, the parties hereto and their respective successors and assigns. This Assignment and
Assumption may be executed in any number of counterparts, which together shall constitute one instrument. Delivery of an executed counterpart of a signature page of this Assignment and Assumption by email or telecopy shall be effective as delivery
of a manually executed counterpart of this Assignment and Assumption. This Assignment and Assumption shall be governed by, and construed in accordance with, the law of the State of New York. 

  
 -2-









 EXHIBIT C 
 [Form of] 
 BORROWING REQUEST 

Royal Bank of Canada, 

    as Administrative Agent for 
 the Lenders referred to below, 
 20 King Street West, 4th Floor 
 Toronto, Ontario, M5 H 1C4 
 Attention: Manager, Agency Services Group 

Re: CSG Systems International, Inc. 
 [Date] 
 Ladies and Gentlemen: 

Reference is made to the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given to it in Article I thereof), the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint
bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL
ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing
Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank.
Borrower hereby gives you notice pursuant to Section 2.03 of the Credit Agreement that it requests a Borrowing under the Credit Agreement, and in that connection sets forth below the terms on which such Borrowing is requested to be made:

  

					
	(A)	  	Class of Borrowing	  	[Revolving Borrowing]
		  		  	[Term Borrowing]
		  		  	[Swingline Loan]
	(B)	  	Principal amount of	  	
		  	        
Borrowing1	  	  


  
  

	1	 ABR and
Eurocurrency Loans denominated in dollars must be in an amount that is an integral multiple of $1,000,000 or equal to the remaining available balance of the applicable Commitments. Eurocurrency Loans denominated in Alternate Currencies must be in
the minimum amounts set forth in Section 2.02 of 


 Footnote continued on next page. 

  
 C-1










							
	(C)	  	Date of Borrowing	  		  	
				
		  	        (which is a Business Day)	  	  
	  	
				
	(D)	  	Type of Borrowing	  	[ABR] [Eurocurrency]3	  	
				
	(E)	  	[Alternate Currency]2	  	  
	  	
				
	(F)	  	Interest Period and the last day thereof4	  	  
	  	
				
	(G)	  	Funds are requested to be disbursed to:	  		  	

 Borrower hereby represents and warrants that the conditions to lending specified in
Section 4.02(b)-(d) of the Credit Agreement are satisfied as of the date hereof. 
 [Signature Page Follows]

  
  
 Footnote continued from previous page. 
 the Credit Agreement. 

	2	 In the case of
Eurocurrency Loans in an Alternate Currency 



	3 	 Shall be ABR for Swingline Loans. Shall be Eurocurrency for Loans denominated in an Alternate Currency. 



	4 	 Shall be subject to the definition of “Interest Period” in the Credit Agreement. 



  
 C-2









 
			
	CSG SYSTEMS INTERNATIONAL, INC.
		
	By:	 	  

		 	Name:
		 	Title: [Responsible Officer]



  
 C-3









 EXHIBIT D 
 [Form of] 
 COMPLIANCE CERTIFICATE 

I, [            ], the [Financial Officer] of CSG Systems International, Inc.
(in such capacity and not in my individual capacity), hereby certify that, with respect to that certain Amended and Restated Credit Agreement dated as of November 9, 2012 (as it may be amended, modified, extended or restated from time to time,
the “Credit Agreement”; all of the defined terms in the Credit Agreement are incorporated herein by reference) among CSG Systems International, Inc., a Delaware corporation (“Borrower”), the Subsidiary
Guarantors (such term and each other capitalized term used but not defined herein having the meaning given to it in Article I thereto), the Lenders, RBC Capital Markets, Wells Fargo Securities, LLC, HSBC Bank USA, National Association and BBVA
Securities, Inc., as joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC Bank USA, National Association and BBVA Compass, as co-documentation agents (in such capacity,
“Co-Documentation Agents”), Wells Fargo Bank, National Association, as syndication agent (in such capacity, “Syndication Agent”), Royal Bank of Canada, as swingline lender (in such
capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for
the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank: 

a. Attached hereto as Schedule 1 are detailed calculations1 demonstrating compliance by Borrower and Subsidiary Guarantors with
Section 6.09 of the Credit Agreement. [Attached hereto as Schedule 2 is the report of [accounting
firm.]]2 

b. No Default has occurred and is continuing under the Credit Agreement which has not been previously
disclosed, in writing, to the Administrative Agent pursuant to a Compliance Certificate.3 
  
  

	1 	 To accompany annual and quarterly financial statements. 



	2	 To accompany
annual financial statements only. The report must opine or certify that, with respect to its regular audit of such financial statements, which audit was conducted in accordance with GAAP, the accounting firm obtained no knowledge that any Default
has occurred or, if in the opinion of such accounting firm such a Default has occurred, specifying the nature and extent thereof. 



	3	 If a Default shall
have occurred, an explanation specifying the nature and extent of such Default shall be provided on a separate page together with an explanation of the corrective action taken or proposed to be taken with respect thereto (include, as applicable,
information regarding actions, if any, taken since prior certificate). 



  
 D-1










							
	Dated this [        ] day of [                ],
20[        ].	 		 	
				
		 		 	[	 	                             
                                       
]
				
		 		 	By:	 	 
		 		 		 	Name:
		 		 		 	Title: [Financial Officer]


  
 D-2









 SCHEDULE 1 

 

			
	Consolidated EBITDA for the four quarter period ended [         ], 20[    ]	  	
		
	 The consolidated net income (or loss) of Borrower and its Subsidiaries determined on a consolidated basis in accordance with GAAP; excluding each of
the following:
	  	  

		
	 the net income (or loss) of any person (other than a Subsidiary of Borrower) in which any person other than Borrower and its Subsidiaries has an
ownership interest, except to the extent that cash in an amount equal to any such income has actually been received by Borrower or any of its Subsidiaries during such period;
	  	  

		
	 any gain (or loss), together with any related provisions for taxes on any such gain (or the tax effect of any such loss), realized during such period
by Borrower or any of its Subsidiaries upon any Asset Sale (other than any dispositions in the ordinary course of business) by Borrower or any of its Subsidiaries, including any restructuring charges related thereto to the extent required to be
expensed in accordance with GAAP;
	  	  

		
	 gains and losses due solely to fluctuations in currency values and the related tax effects determined in accordance with GAAP for such
period;
	  	  

		
	 earnings resulting from any reappraisal, revaluation or write-up of assets;
	  	  

		
	 mark-to-market gains and losses with respect to Hedging Obligations for such period;
	  	  

		
	 any extraordinary or nonrecurring gain (or extraordinary or nonrecurring loss), together with any related provision for taxes on any such gain (or the
tax effect of any such loss), recorded or recognized by Borrower or any of its Subsidiaries during such period.
	  	  

		
	 Consolidated Net Income
	  	  

		
	 plus (only to the extent (and in the same proportion) deducted in determining such Consolidated Net Income and without
duplication)
	  	  


  








			
		
	 Consolidated Interest Expense
	  	
		  	  

		
	 Consolidated Amortization Expense
	  	  

		
	 Consolidated Depreciation Expense
	  	  

		
	 Consolidated Tax Expense
	  	  

		
	 fees, expenses, financing costs, severance costs and management bonuses incurred or paid in connection with (i) any Permitted Acquisition (or
proposed Permitted Acquisition) or (ii) any business restructuring to the extent included in a footnote or as a separate line item on the financial statements of Borrower and, in either case, required to be expensed under GAAP;
provided that the aggregate amount added to Consolidated EBITDA pursuant to this clause (ii) shall not exceed 15% of Consolidated EBITDA for any period of four fiscal quarters
	  	  

		
	 the aggregate amount of all other non-cash charges, expenses or losses reducing Consolidated Net Income (excluding any non-cash charge, expense or
loss that results in an accrual of a reserve for cash charges in any future period and any non-cash charge, expense or loss relating to write-offs, write-downs or reserves with respect to accounts or inventory) for such period
	  	  

		
	 acquired in-process research and development expenditures that are expensed at the time of or immediately following the acquisition thereof, in a
Permitted Acquisition or otherwise
	  	  

		
	 fees, expenses and financing costs incurred or paid in connection with any incurrence of issuance of any Indebtedness or Equity Issuance (or proposed
issuance of Indebtedness or Equity Issuance) to the extent required to be expensed under GAAP
	  	  

		
	 any amortization or write-down of intangible assets (including goodwill, software and organizational costs)
	  	  

		
	 contingent consideration paid in connection with a Permitted Acquisition to the extent required to be expensed under GAAP
	  	  

		
	 non-cash expenses related to equity-based compensation
	  	  



  
 -2-










			
		
	 amortization or write-off of customer incentive payments treated as contra-revenue under GAAP
	  	
                    
         

		
	 minority interests
	  	  

		
	 to the extent actually reimbursed, expenses incurred to the extent covered by indemnification provisions in any agreement in connection with any
Permitted Acquisition
	  	  

		
	 expenses with respect to liability or casualty events or business interruption, to the extent Borrower has a reasonable good faith belief that it or
its Subsidiaries will receive net cash proceeds from insurance with respect thereto
	  	  

		
	 losses incurred in connection with any redemption or re-purchases of 2010 Convertible Notes or any other debt securities of Borrower
	  	  

		
	 rental payments in connection with Attributable Indebtedness and synthetic leases
	  	  

		
	 minus (only to the extent (and in the same proportion) deducted in determining such Consolidated Net Income and without
duplication)
	  	  

		
	 the aggregate amount of all non-cash income or gains increasing Consolidated Net Income (other than the accrual of revenue or recording of receivables
in the ordinary course of business or any non-cash income or gains to be received in cash in any future period) for such period;
	  	  

		
	 income created by or relating to contingent consideration in an Asset Sale to the extent recognized as revenue under GAAP; and
	  	  

		
	 gains in connection with any redemption or repurchases of 2010 Convertible Notes or any other debt securities of Borrower
	  	  

		
	 Consolidated EBITDA
	  	  



  
 -3-










			
	 (A)   Maximum Total Leverage Ratio: Consolidated Indebtedness to Consolidated EBITDA
	  	
		
	 Consolidated Indebtedness at [         ], 20[     ]
	  	  

		
	 Consolidated EBITDA for the four quarter period ended [        ], 20[    ]
	  	  

		
	 Consolidated Indebtedness to Consolidated EBITDA
	  	[    ]:1.00
		
	 Covenant Requirement
	  	No more than
		  	4.00:1.00


  
 -4-










					
	 (B)   Maximum First-Lien Leverage Ratio: Consolidated Indebtedness that is secured less any such Indebtedness that
is secured by Liens permitted by Section 6.02(o) of the Credit Agreement (“Consolidated First-Lien Indebtedness”) to Consolidated EBITDA
	  			
		  			
		
	Consolidated Indebtedness at [         ], 20[     ]	  	 	 	 
		
	 minus Consolidated Indebtedness that is secured by Liens permitted

by Section 6.02(o) of the Credit Agreement at [         ], 20[    
]
	  	 	 	 
		
	Consolidated First-Lien Indebtedness at [         ], 20[     ]	  	 	 	 
		
	Consolidated EBITDA for the four quarter period ended [     ], 20[     ]	  	 	 	 
		
	 Consolidated Senior Indebtedness to Consolidated
	  			
	 EBITDA
	  	 	 	 
		
	 Covenant Requirement
	  	 	No more than	  
		  	 	2.50:1.00	  


  
 -5-










			
	 (C)   Minimum Interest Coverage Ratio: Consolidated EBITDA to Consolidated Interest Expense (other than any
component of Consolidated Interest Expense described in clauses (c), (d)and, unless actually paid in cash by Borrower or any of its Subsidiaries, (f) of the definition of Consolidated Interest Expense) (“Interest Coverage Ratio
Consolidated Interest Expense”)
	  	
		
	Consolidated EBITDA	  	 
		
	Interest Coverage Ratio Consolidated Interest Expense calculation:	  	 
		
	total consolidated interest expense under GAAP	  	 
		
	plus imputed interest on Capital Lease Obligations and Attributable Indebtedness of Borrower and its Subsidiaries for such period;	  	 
		
	commissions, discounts and other fees and charges owed by Borrower or any of its Subsidiaries with respect to letters of credit securing financial obligations, bankers’
acceptance financing and receivables financings for such period;	  	 
		
	all interest paid or payable with respect to discontinued operations of Borrower or any of its Subsidiaries for such period;	  	 
		
	the interest portion of any deferred payment obligations of Borrower or any of its Subsidiaries for such period (only if actually paid in cash); and	  	 
		
	all interest on any Indebtedness of Borrower or any of its Subsidiaries of the type described in clause (f) of the definition of “Indebtedness” for such
period	  	 
		
	less any of the foregoing amounts not payable in cash on a current basis	  	 
		
	Interest Coverage Ratio Consolidated Interest Expense	  	 
		
	 Consolidated EBITDA to Interest Coverage Ratio Consolidated Interest Expense
	  	[     ]:1.00
		
	 Covenant Requirement
	  	Greater than or equal
		  	to 2.00:1.00


  
 -6-










			
	 (D)   Maximum Capital Expenditures
	  	
		
	 Capital Expenditures
	  	 
		
	 Consolidated Total Assets Less Goodwill
	  	 
		
	 Carryover of unused portion from prior year
	  	 
		
	 Covenant Requirement
	  	 No more than the
 greater of (i) $40.0 million and (ii) the amount equal to 10% of the Consolidated Total Assets Less Goodwill after
giving effect on a Pro Forma Basis to any subsequent Permitted Acquisitions



  
 -7-









 EXHIBIT E 
 [Form of] 
 INTEREST ELECTION REQUEST 

Royal Bank of Canada, 

    as Administrative Agent 

20 King Street West, 4th Floor 
 Toronto,
Ontario, M5 H 1C4 
 Attention: Manager, Agency Services Group 
 [Date] 
 Re: CSG Systems International, Inc. 

Ladies and Gentlemen: 
 This
Interest Election Request is delivered to you pursuant to Section 2.08 of the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated, supplemented or otherwise modified from time to time, the
“Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other capitalized term used but not defined herein having the
meaning given to it in Article I thereof), the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint bookmanagers (in such capacity, the “Lead
Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such
capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing Bank”), as administrative
agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank. 

Borrower hereby requests that on [            ]1 (the “Interest Election Date”), 

1. $[            ] of the presently outstanding principal
amount of the Loans originally made on [            ], 
  

 

	1 	 Shall be a Business Day that is not earlier than (a) in the case of a conversion into ABR Loans to the extent this Interest Election Request is
delivered to the Administrative Agent prior to 10:00 a.m., New York City time, on the date hereof, one Business Day following the date hereof, otherwise the second Business Day following the date hereof, (b) three Business Days following the
date hereof in the case of a conversion into/continuation of Eurocurrency Loans in dollars to the extent this Interest Election Request is delivered to the Administrative Agent prior to 11:00 a.m., New York City time, on the date hereof, otherwise
the fourth Business Day following the date of delivery hereof and (c) four Business Days following the date hereof in the case of a conversion into/continuation of Eurocurrency Loans in an Alternate Currency to the extent this Interest Election
Request is delivered to the Administrative Agent prior to 11:00 a.m., New York City time, on the date hereof, otherwise the fifth Business Day following the date of delivery hereof. 



  
 E-1









 2. and all presently being maintained as [ABR Loans] [Eurocurrency Loans],

 3. be [converted into] [continued as], 

4. [Eurocurrency Loans having an Interest Period of [one/two/three/six[/nine] months] [ABR Loans]. 

The undersigned hereby certifies that the following statements are true on the date hereof, and will be true on the proposed Interest
Election Date, both before and after giving effect thereto and to the application of the proceeds therefrom: 

(a) the foregoing [conversion] [continuation] complies with the terms and conditions of the Credit Agreement (including,
without limitation, Section 2.08 of the Credit Agreement); 
 (b) except as described below, no Default has
occurred and is continuing, or would result from such proposed [conversion] [continuation] which has not been previously disclosed, in writing, to the Administrative Agent. 
 [Signature Page Follows] 

  
 E-2









 Borrower has caused this Interest Election Request to be executed and delivered by its duly
authorized officer as of the date first written above. 
  

			
	CSG SYSTEMS INTERNATIONAL, INC.
		
	By:	 	  

		 	Name:
		 	Title:



  
 E-3









 EXHIBIT F 
 [Form of] 
 JOINDER AGREEMENT 

Reference is made to the Amended and Restated Credit Agreement, dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given to it in Article I thereof), the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint
bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL
ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity,
“Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the
Secured Parties and the Issuing Bank. 
 W I T N E S S E T H: 

WHEREAS, the Borrower and the Subsidiary Guarantors have entered into the Credit Agreement and the Security Agreement in order to induce
the Lenders to make the Loans [and the Issuing Bank to issue Letters of Credit] to or for the benefit of Borrower; 
 WHEREAS,
pursuant to Section 5.10(b) of the Credit Agreement, certain Subsidiaries that were not in existence (or were not Subsidiaries) on the date of the Credit Agreement are required to become Subsidiary Guarantors under the Credit Agreement by
executing a Joinder Agreement. The undersigned Subsidiary (the “New Guarantor”) is executing this joinder agreement (“Joinder Agreement”) to the Credit Agreement in order to induce the Lenders to make
additional Revolving Loans [and the Issuing Bank to issue Letters of Credit] and as consideration for the Loans previously made [and Letters of Credit previously issued]. 
 NOW, THEREFORE, the Administrative Agent, Collateral Agent and the New Guarantor hereby agree as follows: 
 1. Guarantee. In accordance with Section 5.10(b) of the Credit Agreement, the New Guarantor by its signature below becomes a Subsidiary Guarantor under the Credit Agreement with the same force
and effect as if originally named therein as a Subsidiary Guarantor. 
 2. Representations and Warranties. The New
Guarantor hereby (a) agrees to all the terms and provisions of the Credit Agreement applicable to it as a Subsidiary Guarantor thereunder and (b) represents and warrants that the representations and warranties made by it as a Subsidiary
Guarantor there-under are true and correct in all material respects (except that any representation and warranty that is qualified as to “materiality” or “Material Adverse Effect” shall be true and correct in all respects) on and
as of the date hereof. Each reference to a Guarantor in the Credit Agreement shall be deemed to include the New Guarantor. The New Guarantor hereby attaches supplements to [each of] the schedules to the Credit Agreement applicable to it. 


  
 F-1









 3. Severability. Any provision of this Joinder Agreement which is prohibited or
unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any
jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. 
 4. Counterparts.
This Joinder Agreement may be executed in counterparts, each of which shall constitute an original. Delivery of an executed signature page to this Joinder Agreement by facsimile transmission shall be as effective as delivery of a manually
executed counterpart of this Joinder Agreement. 
 5. No Waiver. Except as expressly supplemented hereby, the Credit
Agreement shall remain in full force and effect. 
 6. Notices. All notices, requests and demands to or upon the New
Guarantor, any Agent or any Lender shall be governed by the terms of Section 10.01 of the Credit Agreement. 
 7.
Governing Law. THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES HEREUNDER SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK. 

[Signature Pages Follow] 

  
 F-2









 IN WITNESS WHEREOF, the undersigned have caused this Joinder Agreement to be duly executed
and delivered by their duly authorized officers as of the day and year first above written. 
  

			
	[NEW GUARANTOR]
		
	By:	 	 
		 	Name:
		 	Title:
	
	Address for Notices:
	
	ROYAL BANK OF CANADA, as
		 	Administrative Agent and Collateral Agent
		
	By:	 	 
		 	Name:
		 	Title:
		
	By:	 	 
		 	Name:
		 	Title:



  
 F-3









 [Note: Schedules to be attached.] 

  
 F-4









 EXHIBIT G 
 [Form of] 
 LC REQUEST [AMENDMENT] 

Dated
(1) 

Royal Bank of Canada, as Administrative Agent under the Amended and Restated Credit Agreement (as amended, modified or supplemented from
time to time, the “Credit Agreement”), dated as of November 9, 2012, among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given to it in Article I thereof), the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint
bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL
ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing
Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank,

 Royal Bank of Canada, as Administrative Agent 
 20 King Street West, 4th Floor 
 Toronto, Ontario, M5 H 1C4 

Attention: Manager, Agency Services Group 

Royal Bank of Canada, as Issuing Bank 
 Three
World Financial Center, 5th Floor 
 200 Vesey Street 
 New York, NY 10282-8098 
 Fax: (212) 428-3015 

Ladies and Gentlemen: 
 We hereby request that [name of proposed Issuing Bank] [Royal Bank of Canada], as Issuing Bank under the Credit Agreement, [issue] [amend] [renew] [extend] [a] Letter of Credit for the account of the
undersigned(2) on (3) (the “Date of [Issuance] [Amendment] [Renewal]
[Extension]”) in the aggregate 
  

	1 	 Date of LC Request. 



	2 	 Note that if the LC Request is for the account of a Subsidiary, Borrower shall be a co-applicant, and be jointly and severally liable, with respect to
each Letter of Credit issued for the account or in favor of any Subsidiary. 



	3 	 Date of Issuance [Amendment] [Renewal] [Extension] which shall be at least five Business Days after the date of this LC Request, if this LC Request is
delivered to the Issuing Bank by 11:00 a.m., New York City time (or such shorter period as is acceptable to the Issuing Bank). 



  
 G-1









 stated amount of (4). [Such Letter of Credit was originally issued on [date].] The requested Letter of Credit [shall be] [is] denominated
in [Dollars] [Alternate Currency]. 
 For purposes of this LC Request, unless otherwise defined herein, all capitalized terms
used herein which are defined in the Credit Agreement shall have the respective meaning provided therein. 

The beneficiary of the requested Letter of Credit [will be] [is] (5) and such Letter of Credit [will be] [is] in support of (6) and [will have] [has] a stated expiration date of (7). [Describe the nature of the amendment, renewal or extension.]

 We hereby certify that: 
 (1) No Default has or will have occurred and be continuing on the date hereof after giving effect to the Credit Extensions to be made on the date hereof. 

(2) Each of the representations and warranties made by any Loan Party set forth in any Loan Document are true and correct
in all material respects (except that any representation and warranty that is qualified as to “materiality” or “Material Adverse Effect” is true and correct in all respects) on and as of today’s date and with the same effect
as though made on and as of today’s date, except to the extent such representations and warranties expressly relate to an earlier date. 
 (3) After giving effect to the request herein, the LC Exposure will not exceed the LC Commitment, the total Revolving Exposure will not exceed the total Revolving Commitments, 

 

	4 	 Aggregate initial stated amount [and currency] of Letter of Credit. 



	5 	 Insert name and address of beneficiary. 



	6 	 Insert description of the obligation to which it relates in the case of Standby Letters of Credit and a description of the commercial transaction which
is being supported in the case of Commercial Letters of Credit. 



	7 	 Insert last date upon which drafts may be presented which may not be later than the earlier of (i) subject to the next sentence, the date which is
one year after the date of the issuance of such Letter of Credit (or, in the case of any renewal or extension thereof, one year after such renewal or extension) and (ii) the Letter of Credit Expiration Date. If Borrower so requests in any
Letter of Credit Request, the Issuing Bank shall issue a Letter of Credit that has automatic renewal provisions (each, an “Auto-Renewal Letter of Credit”); provided that any such Auto-Renewal Letter of Credit must
permit the Issuing Bank to prevent any such renewal at least once in each twelve-month period (commencing with the date of issuance of such Letter of Credit) by giving prior notice to the beneficiary thereof not later than a day in each such
twelve-month period to be agreed upon at the time such Letter of Credit is issued. Unless otherwise directed by the Issuing Bank, Borrower shall not be required to make a specific request to the Issuing Bank for any such renewal. Once an
Auto-Renewal Letter of Credit has been issued, the Revolving Lenders shall be deemed to have authorized (but may not require) the Issuing Bank to permit the renewal of such Letter of Credit at any time to an expiry date not later than the earlier of
(i) one year from the date of such renewal and (ii) the Letter of Credit Expiration Date; provided that the Issuing Bank shall not permit any such renewal if the Issuing Bank has determined that it would have no obligation at such
time to issue such Letter of Credit in its renewed form under the terms hereof (by reason of the provisions of Section 2.18(l) or otherwise). 



  
 G-2









 
the Dollar Equivalent of the LC exposure denominated in Alternate Currencies will not exceed $5.0 million. 
 Copies of all relevant documentation with respect to the supported transaction are attached hereto. 
  

			
	CSG SYSTEMS INTERNATIONAL, INC.
		
	By:	 	 
		 	Name:
		 	Title:



  
 G-3









 EXHIBIT H-1 
 [Form of] 
 TERM NOTE 

 

			
	$                            
	  	 New York, New York
 [Date]


 FOR VALUE RECEIVED, the undersigned, CSG Systems International, Inc., a Delaware Corporation
(“Borrower”), hereby promises to pay to             (the “Lender”) or its registered assigns on the Term Loan Maturity Date (as defined in the Credit
Agreement referred to below) in lawful money of the United States and in immediately available funds, the principal amount of             DOLLARS
($            ), or, if less, the aggregate unpaid principal amount of all Term Loans of the Lender outstanding under the Credit Agreement referred to below, which sum shall be due and
payable in such amounts and on such dates as are set forth in the Credit Agreement. Borrower further agrees to pay interest in like money at such office specified in Section 2.14 of the Credit Agreement on the unpaid principal amount hereof
from time to time from the date hereof at the rates, and on the dates, specified in Section 2.06 of such Credit Agreement. 

The holder of this Note may endorse and attach a schedule to reflect the date, Type and amount of each Term Loan of the Lender
outstanding under the Credit Agreement, the date and amount of each payment or prepayment of principal hereof, and the date of each interest rate conversion or continuation pursuant to Section 2.08 of the Credit Agreement and the principal
amount subject thereto; provided that the failure of the Lender to make any such recordation (or any error in such recordation) shall not affect the obligations of Borrower hereunder or under the Credit Agreement. 

This Note is one of the Notes referred to in the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended,
amended and restated, supplemented or otherwise modified from time to time, the “Credit Agreement”), among Borrower, the Subsidiary Guarantors, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL
ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint bookrunners, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents, WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent, ROYAL BANK OF CANADA, as
swingline lender, as administrative agent for the Lenders, collateral agent for the Secured Parties and Issuing Bank is subject to the provisions thereof and is subject to optional and mandatory prepayment in whole or in part as provided therein.
Terms used herein which are defined in the Credit Agreement shall have such defined meanings unless otherwise defined herein or unless the context otherwise requires. 
 This Note is secured and guaranteed as provided in the Credit Agreement and the Security Documents. Reference is hereby made to the Credit Agreement and the Security Documents for a description of the
properties and assets in which a security interest has been granted, the nature and extent of the security and guarantees, the terms and conditions upon which the security interest and each guarantee was granted and the rights of the holder of this
Note in respect thereof. 

  
 H-1-1









 Upon the occurrence of any one or more of the Events of Default specified in the Credit
Agreement, all amounts then remaining unpaid on this Note shall become, or may be declared to be, immediately due and payable all as provided therein. 
 All parties now and hereafter liable with respect to this Note, whether maker, principal, surety, guarantor, endorser or otherwise, hereby waive presentment, demand, protest and all other notices of any
kind. 
 THIS NOTE MAY NOT BE TRANSFERRED EXCEPT IN COMPLIANCE WITH THE TERMS OF THE CREDIT AGREEMENT. TRANSFERS OF THIS NOTE
MUST BE RECORDED IN THE REGISTER MAINTAINED BY THE ADMINISTRATIVE AGENT PURSUANT TO THE TERMS OF THE CREDIT AGREEMENT. 

THIS NOTE SHALL BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK. 

[Signature Page Follows] 

  
 H-1-2









 
			
	CSG SYSTEMS INTERNATIONAL, INC.,
		 	as Borrower
		
	By:	 	 
		 	Name:
		 	Title:



  
 H-1-3









 EXHIBIT H-2 
 [Form of] 
 REVOLVING NOTE 

 

			
	$                    	  	 New York, New York
 [Date]


 FOR VALUE RECEIVED, the undersigned, CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation
(“Borrower”), hereby promises to pay to             (the “Lender”) or its registered assigns on the Revolving Maturity Date (as defined in the Credit
Agreement referred to below), the aggregate unpaid principal amount of all Revolving Loans of the Lender outstanding under the Credit Agreement referred to below. Borrower further agrees to pay interest on the unpaid principal amount hereof from
time to time from the date hereof at the rates, and on the dates, specified in Section 2.06 of such Credit Agreement. All such payments of principal and interest shall be made in lawful money of the United States or in the applicable Alternate
Currency, in federal or other immediately available funds at such office specified in Section 2.14 of the Credit Agreement. 
 The holder of this Note may endorse and attach a schedule to reflect the date, Type and amount of each Revolving Loan of the Lender outstanding under the Credit Agreement, the date and amount of each
payment or prepayment of principal hereof, and the date of each interest rate conversion or continuation pursuant to Section 2.08 of the Credit Agreement and the principal amount subject thereto; provided that the failure of the Lender
to make any such recordation (or any error in such recordation) shall not affect the obligations of Borrower hereunder or under the Credit Agreement. 
 This Note is one of the Notes referred to in the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated, supplemented or otherwise modified from time to
time, the “Credit Agreement”), among Borrower, the Subsidiary Guarantors, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint
bookmanagers, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents, WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent, ROYAL BANK OF CANADA, as swingline lender, as administrative agent for the Lenders,
collateral agent for the Secured Parties and Issuing Bank is subject to the provisions thereof and is subject to optional and mandatory prepayment in whole or in part as provided therein. Terms used herein which are defined in the Credit Agreement
shall have such defined meanings unless otherwise defined herein or unless the context otherwise requires. 
 This Note is
secured and guaranteed as provided in the Credit Agreement and the Security Documents. Reference is hereby made to the Credit Agreement and the Security Documents for a description of the properties and assets in which a security interest has been
granted, the nature and extent of the security and guarantees, the terms and conditions upon which the security interest and each guarantee was granted and the rights of the holder of this Note in respect thereof. 

Upon the occurrence of any one or more of the Events of Default specified in the Credit Agreement, all amounts then remaining unpaid on
this Note shall become, or may be declared to be, immediately due and payable, all as provided therein. 

  
 H-2-1









 All parties now and hereafter liable with respect to this Note, whether maker, principal,
surety, guarantor, endorser or otherwise, hereby waive presentment, demand, protest and all other notices of any kind. 

THIS NOTE MAY NOT BE TRANSFERRED EXCEPT IN COMPLIANCE WITH THE TERMS OF THE CREDIT AGREEMENT. TRANSFERS OF THIS NOTE MUST BE RECORDED
IN THE REGISTER MAINTAINED BY THE ADMINISTRATIVE AGENT PURSUANT TO THE TERMS OF THE CREDIT AGREEMENT. 
 THIS NOTE SHALL
BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK. 
 [Signature Page Follows] 

  
 H-2-2









 
			
	CSG SYSTEMS INTERNATIONAL, INC.,
		 	as Borrower
		
	By:	 	  

		 	Name:
		 	Title:



  
 H-2-3









 EXHIBIT H-3 
 [Form of] 
 SWINGLINE NOTE 

 

			
	$                    	  	New York, New York
		  	[Date]

 FOR VALUE RECEIVED, the undersigned, CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation
(“Borrower”), hereby promises to pay to ROYAL BANK OF CANADA (the “Lender”) or its registered assigns on the Revolving Maturity Date (as defined in the Credit Agreement referred to below), in lawful money of the
United States and in immediately available funds, the principal amount of the lesser of
(a)             ($            ) and (b) the aggregate unpaid principal amount of all Swingline Loans made by
Lender to the undersigned pursuant to Section 2.17 of the Credit Agreement referred to below. Borrower further agrees to pay interest on the unpaid principal amount hereof in like money at such office specified in Section 2.14 of the
Credit Agreement from time to time from the date hereof at the rates and on the dates specified in Section 2.06 of the Credit Agreement. 
 The holder of this Note may endorse and attach a schedule to reflect the date, the amount of each Swingline Loan and the date and amount of each payment or prepayment of principal thereof; provided
that the failure of Lender to make such recordation (or any error in such recordation) shall not affect the obligations of Borrower hereunder or under the Credit Agreement. 

This Note is one of the Notes referred to in the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended,
amended and restated, supplemented or otherwise modified from time to time, the “Credit Agreement”), among Borrower, the Subsidiary Guarantors, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA,
NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint bookmanagers, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents, WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent, ROYAL BANK OF
CANADA, as swingline lender, as administrative agent for the Lenders, collateral agent for the Secured Parties and Issuing Bank is subject to the provisions thereof and is subject to optional and mandatory prepayment in whole or in part as provided
therein. Terms used herein which are defined in the Credit Agreement shall have such defined meanings unless otherwise defined herein or unless the context otherwise requires. 
 This Note is secured and guaranteed as provided in the Credit Agreement and the Security Documents. Reference is hereby made to the Credit Agreement and the Security Documents for a description of the
properties and assets in which a security interest has been granted, the nature and extent of the security and guarantees, the terms and conditions upon which the security interest and each guarantee was granted and the rights of the holder of this
Note in respect thereof. 
 Upon the occurrence of any one or more of the Events of Default specified in the Credit Agreement,
all amounts then remaining unpaid on this Note may become, or may be declared to be, immediately due and payable as provided in the Credit Agreement. 

  
 H-3-1









 All parties now and hereafter liable with respect to this Note, whether maker, principal,
surety, guarantor, endorser or otherwise, hereby waive presentment, demand, protest and all other notices of any kind. 

THIS NOTE MAY NOT BE TRANSFERRED EXCEPT IN COMPLIANCE WITH THE TERMS OF THE CREDIT AGREEMENT. TRANSFERS OF THIS NOTE MUST BE RECORDED
IN THE REGISTER MAINTAINED BY THE ADMINISTRATIVE AGENT PURSUANT TO THE TERMS OF THE CREDIT AGREEMENT. 
 THIS NOTE SHALL
BE CONSTRUED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF NEW YORK. 
 [Signature Page Follows] 

  
 H-3-2









 
			
	CSG SYSTEMS INTERNATIONAL, INC.,
		 	as Borrower
		
	By:	 	 
		 	Name:
		 	Title:



  
 H-3-3









 EXHIBIT I-1 
 [Form of] 
 PERFECTION CERTIFICATE 

[See Perfection Certificate dated November 9, 2012] 

  
 I-1-1









 EXHIBIT I-2 
 [Form of] 
 PERFECTION CERTIFICATE SUPPLEMENT 

This Perfection Certificate Supplement, dated as of [         ], 20[ ] is delivered pursuant to
Section 5.12(b) of that Certain Credit Agreement dated as of November 9, 2012 (as amended, amended and restated, supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG Systems
International, Inc., a Delaware corporation (“the Borrower”), the Guarantors party thereto (collectively, the “Guarantors”), certain other parties thereto and Royal Bank of Canada, as Collateral Agent (in such
capacity, the “Collateral Agent”). Capitalized terms used but not defined herein have the meanings assigned in the Credit Agreement. 
 As used herein, the term “Companies” means Borrower and each of the Guarantors. 
 The undersigned, the [         ] of the Borrower, the [    ] of [GUARANTOR] and the [    ] of [GUARANTOR] hereby certify (in
my capacity as [         ] and not in my individual capacity) to the Collateral Agent and each of the other Secured Parties that, as of the date hereof, there has been no change in the information described in
the Perfection Certificate delivered on the Effective Date (as supplemented by any perfection certificate supplements delivered prior to the date hereof, the “Prior Perfection Certificate”), but excluding paragraphs 1(c), the second
sentence of paragraph 5(a), paragraph 6 and the first sentence of paragraph 9 thereof), other than as follows: 
  

	 	1.	Names. Except as listed on Schedule 1(a) attached hereto and made a part hereof, (x) Schedule 1(a) to the Prior Perfection
Certificate sets forth the exact legal name of each Company, as such name appears in its respective certificate of incorporation or any other organizational document; (y) each Company is (i) the type of entity disclosed next to its name in
Schedule 1(a) to the Prior Perfection Certificate and (ii) a registered organization except to the extent disclosed in Schedule 1(a) to the Prior Perfection Certificate and (z) set forth in Schedule
1(a) to the Prior Perfection Certificate is the organizational identification number, if any, of each Company that is a registered organization, the Federal Taxpayer Identification Number of each Company and the jurisdiction of formation of
each Company. 

  

	 	2.	Except as listed on Schedule 1(b) attached hereto and made a part hereof, set forth in Schedule 1(b) of the Prior Perfection Certificate is
any other corporate or organizational names each Company has had in the past five years, together with the date of the relevant change. 

  

	 	3.	Current Locations. Except as listed on Schedule 2 attached hereto and made a part hereof, the chief executive office of each Company is located at
the address set forth in Schedule 2 of the Prior Perfection Certificate. 

  

	 	4.	Extraordinary Transactions. Except for those purchases, acquisitions and other transactions described on Schedule 3 attached hereto and on
Schedule 3 to the Prior Perfection 


  
 I-1-1










	 	
Certificate, and except for immaterial portions thereof, since September 24, 2005 all of the Collateral has been originated by each Company in the ordinary course of business or consists of
goods which have been acquired by such Company in the ordinary course of business from a person in the business of selling goods of that kind. 

  

	5.	Schedule of Filings. Except as listed on Schedule 4 attached hereto and made a part hereof, attached to the Prior Perfection Certificate as
Schedule 4 is a schedule of (i) the appropriate filing offices for the filing of UCC financing statements against each Company and (ii) any other actions required to create, preserve, protect and perfect the security
interests in the Pledged Collateral (as defined in the Security Agreement) granted to the Collateral Agent pursuant to the Collateral Documents. No other filings or actions are required to create, preserve, protect and perfect the security interests
in the Pledged Collateral granted to the Collateral Agent pursuant to the Collateral Documents. 

  

	6.	Real Property. Except as listed on Schedule 5(a) attached hereto and made a part hereof, Schedule 5(a) to the Prior Perfection
Certificate is a list of all (i) real property located in the United States owned by each Company with a fair market value equal to or greater than $10.0 million (all of which referred to as “Mortgaged Property”) as of the date
hereof, (ii) filing offices for mortgages relating to the Mortgaged Property as of the date hereof, (iii) common names, addresses and uses of each Mortgaged Property (stating improvements located thereon) and (iv) other information
relating thereto required by such schedule. 

  

	7.	Stock Ownership and Other Equity Interests. Except as listed on Schedule 7(a) attached hereto and made a part hereof, Schedule 7(a)
to the Prior Perfection Certificate is a true and correct list of all of the issued and outstanding, stock, partnership interests, limited liability company membership interests or other equity interest held by each Company in each direct
Subsidiary of such Company. Except as set forth on Schedule 7(b) attached hereto and made a part hereof, Schedule 7(b) to the Prior Perfection Certificate sets forth each direct equity investment of each Company (other
than equity investments listed in Schedule 7(a) with a value, as of the date hereof, of at least $10 million . 

  

	8.	Instruments. Except as listed on Schedule 8 attached hereto and made a part hereof, Schedule 8 to the Prior Perfection Certificate is
a true and correct list of all promissory notes and instruments (other than checks to be deposited in the ordinary course of business) with a face amount in excess of $10 million held by each Company as of
                    , 20[ ], including all such intercompany notes between or among any two or more Companies. 


 

	9.	Registered Copyrights. Except as listed on Schedule 9(b) attached hereto and made a part hereof, Schedule 9(b) to the Prior Perfection
Certificate is a schedule setting forth all of each Company’s United States Copyrights and Copyright Licenses that constitute Material Intellectual Property Collateral (each as defined in the Security Agreement), including the name of the
registered owner and the registration number of each such Copyright or Copyright License owned by each Company. 

  

	10.	Commercial Tort Claims. Except as listed on Schedule 10 attached hereto and made a part hereof, attached to the Prior Perfection Certificate as
Schedule 10 is a true and correct list of all Commercial Tort Claims (as defined in the Security Agreement) held by 


  
 I-1-2










	 	
each Company as to which a legal proceeding has been commenced in which the amount claimed exceeds $10.0 million, including a brief description thereof. 


 

	11.	Deposit Accounts, Securities Accounts and Commodity Accounts. Except as listed on Schedule 11 attached hereto and made a part hereof, attached to
the Prior Perfection Certificate as Schedule 11 is a true and complete list of all Deposit Accounts, Securities Accounts and Commodity Accounts (each as defined in the Security Agreement) maintained by each Company, other than payroll
accounts, employee withholding tax accounts, employee flexible spending accounts and customer refund accounts, including the name of the institution where each such account is held, the name of each such account and the name of each entity that
holds each account. 

 [The Remainder of this Page has been intentionally left blank] 

  
 I-1-3









 IN WITNESS WHEREOF, we have hereunto signed this Perfection Certificate as of this
             day of                     , 20[     ]. 

 

			
	 CSG SYSTEMS INTERNATIONAL, INC.

		
	 By:
	 	  

		 	Name:
		 	Title:
	
	 [Each of the Guarantors]

		
	 By:
	 	  

		 	Name:
		 	Title:



  
 I-1-4









 Schedule 1(a) 

Legal Names, Etc. 
  

											
	 Legal Name
	 	 Type of Entity
	 	 Registered Organization
(Yes/No)
	 	 Organizational Number22
	 	
Federal Taxpayer
Identification Number
	 	
State of Formation



 

	22 	 If none, so state. 









 Schedule 1(b) 

Prior Organizational Names 
  

					
	 Company/Subsidiary
	 	 Prior Name
	 	 Date of Change









 Schedule 2 

Chief Executive Offices 
  

							
	 Company/Subsidiary
	 	 Address
	 	 County
	 	 State









 Schedule 3 

Transactions Other Than in the Ordinary Course of Business 

 

					
	 Company/Subsidiary
	 	
Description of Transaction Including Parties Thereto
	 	 Date of Transaction









 Schedule 4 

Filings/Filing Offices 
  

							
	 Type of Filing1
	 	 Entity
	 	 Applicable Collateral

Document

[Mortgage, Security
 Agreement or Other]
	 	 Jurisdictions



 

	1 	 UCC-1 financing statement, fixture filing, mortgage, intellectual property filing or other necessary filing. 









 Schedule 5(a) 

Owned Real Property 
  

													
	 Entity of Record
	 	 Common

Name and

Address
	 	 Purpose/ Use
	  	Legal
Description	  	To be
Encumbered
by Mortgage	  	Filing Office
for
Mortgage	  	Option to
Purchase/Right
of First Refusal








 Schedule 7 

(a) Equity Interests in Direct Subsidiaries of Companies 

 

									
	 Current Legal

Entities Owned
	 	 Record Owner
	 	 Certificate No.
	 	 No. Shares/Interest
	 	 Percent Pledged



(b) Other Equity Interests 







 Schedule 8 

Instruments 
  

	1.	Promissory Notes: 

  

									
	 Entity
	 	 Principal Amount
	 	 Date of Issuance
	 	 Interest Rate
	 	 Maturity Date









 Schedule 9(b) 

United States Registered Copyrights 
  

							
	 Registrations:
	  		  		  	
	 OWNER
	  	 TITLE
	  	REGISTRATION NUMBER
				
	 Applications:
	  		  		  	
	 OWNER
	  	 APPLICATION NUMBER
	  	 
				
	 Licenses:
	  		  		  	
	 LICENSEE
	  	 LICENSOR
	  	REGISTRATION/
APPLICATION
NUMBER	  	DESCRIPTION








 Schedule 10 

Commercial Tort Claims 







 Schedule 11 

Deposit Accounts, Securities Accounts and Commodity Accounts 

 

							
	 OWNER
	  	TYPE OF ACCOUNT	  	BANK OR
INTERMEDIARY	  	ACCOUNT NUMBERS








 EXHIBIT J 
 [Form of] 
 SECURITY AGREEMENT 

[See Security Agreement dated November 9, 2012] 

  
 J-1









 EXHIBIT K-1 
 [Form of] 
 OPINION OF DAVIS POLK & WARDWELL LLP, SPECIAL NEW YORK
COUNSEL FOR THE LOAN PARTIES 
 [See Opinion of Davis Polk & Wardwell LLP dated November 9, 2012] 

  
 K-1









 EXHIBIT K-2 
 [Form of] 
 OPINION OF JOE RUBLE, GENERAL COUNSEL AND EXECUTIVE VICE PRESIDENT OF
BORROWER 
 [See Opinion of Joe Ruble, General Counsel and Executive Vice President of the Borrower, dated November 9,
2012] 

  
 K-2









 EXHIBIT K-3 
 [Form of] 
 OPINION OF LOCAL COUNSEL 

[See Opinion of Morris, Nichols, Arsht & Tunnell LLP dated November 9, 2012] 

  
 K-3









 EXHIBIT L 
 [Form of] 
 SOLVENCY CERTIFICATE 

I, the undersigned, [chief financial officer] of CSG Systems International, Inc., a Delaware corporation (“Borrower”),
in my capacity as such and not in any individual capacity, DO HEREBY CERTIFY on behalf of Borrower that: 
 1. This
Certificate is furnished pursuant to Section 4.01(g) of the Amended and Restated Credit Agreement (as in effect on the date of this Certificate) dated as of November 9, 2012 among Borrower, the Subsidiary Guarantors, the Lenders, RBC
CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and
BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”), WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as
swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as
collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties and the Issuing Bank (as from time to time in effect, the “Credit Agreement”; the capitalized terms defined therein being used herein
as therein defined). 
 2. As of the date hereof, on a pro forma basis after giving effect to the consummation of the making of
the Loans to occur on the Closing Date, (a) the fair value of the properties of Borrower and its Subsidiaries, taken as a whole, will exceed their debts and liabilities, subordinated, contingent or otherwise; (b) the present fair saleable
value of the property of Borrower and its Subsidiaries, taken as a whole, will be greater than the amount that will be required to pay the probable liability of their debts and other liabilities, subordinated, contingent or otherwise, as such debts
and other liabilities become absolute and matured; (c) Borrower and its Subsidiaries, taken as a whole, will be able to pay their debts and liabilities, subordinated, contingent or otherwise, as such debts and liabilities become absolute and
matured; and (d) Borrower and its Subsidiaries, taken as a whole, will not have unreasonably small capital with which to conduct the business in which they are engaged as such business is now conducted and is proposed to be conducted following
the Closing Date. 
 [Signature Page Follows] 

  
 L-1









 IN WITNESS WHEREOF, I have hereunto set my hand this [ ]th day of November, 2012.

  

			
	CSG SYSTEMS INTERNATIONAL, INC.
		
	 By:
	 	 
		 	Name:
		 	Title: Chief Financial Officer



  
 L-2









 EXHIBIT M-1 
 [Form of] 
 U.S TAX COMPLIANCE CERTIFICATE 

(For Foreign Lenders That Are Not Partnerships For U.S. Federal Income Tax Purposes) 

Reference is made to the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given it in Article I of the Credit Agreement), the Lenders, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as
joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”),
WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such
capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties
and the Issuing Bank. 
 Pursuant to the provisions of Section 2.15 of the Credit Agreement, the undersigned hereby
certifies that (i) it is the sole record and beneficial owner of the Loan(s) (as well as any Note(s) evidencing such Loan(s)) in respect of which it is providing this certificate, (ii) it is not a bank within the meaning of
Section 881(c)(3)(A) of the Code, (iii) it is not a ten percent shareholder of the Borrower within the meaning of Section 871(h)(3)(B) of the Code and (iv) it is not a controlled foreign corporation related to the Borrower as
described in Section 881(c)(3)(C) of the Code. 
 The undersigned has furnished the Administrative Agent and the Borrower
with a certificate of its non-U.S. Person status on IRS Form W-8BEN. By executing this certificate, the undersigned agrees that (1) if the information provided on this certificate changes, the undersigned shall promptly so inform the Borrower
and the Administrative Agent, and (2) the undersigned shall have at all times furnished the Borrower and the Administrative Agent with a properly completed and currently effective certificate in either the calendar year in which each payment is
to be made to the undersigned, or in either of the two calendar years preceding such payments. 
 Unless otherwise defined
herein, terms defined in the Credit Agreement and used herein shall have the meanings given to them in the Credit Agreement. 
  

					
	[NAME OF LENDER]
		
	     By:
	 	  

		 	 Name:
	 	
		 	 Title:
	 	
		 	 Dated:
	 	                             
                   , 20        



  
 N-1









 EXHIBIT M-2 
 [Form of] 
 U.S. TAX COMPLIANCE CERTIFICATE 

(For Foreign Participants That Are Not Partnerships For U.S. Federal Income Tax Purposes) 

Reference is made to the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given it in Article I of the Credit Agreement), the Lenders, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as
joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”),
WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such
capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties
and the Issuing Bank. 
 Pursuant to the provisions of Section 2.15 of the Credit Agreement, the undersigned hereby
certifies that (i) it is the sole record and beneficial owner of the participation in respect of which it is providing this certificate, (ii) it is not a bank within the meaning of Section 881(c)(3)(A) of the Code, (iii) it is
not a ten percent shareholder of the Borrower within the meaning of Section 871(h)(3)(B) of the Code, and (iv) it is not a controlled foreign corporation related to the Borrower as described in Section 881(c)(3)(C) of the Code.

 The undersigned has furnished its participating Lender with a certificate of its non-U.S. Person status on IRS Form W-8BEN. By
executing this certificate, the undersigned agrees that (1) if the information provided on this certificate changes, the undersigned shall promptly so inform such Lender in writing, and (2) the undersigned shall have at all times furnished
such Lender with a properly completed and currently effective certificate in either the calendar year in which each payment is to be made to the undersigned, or in either of the two calendar years preceding such payments. 

Unless otherwise defined herein, terms defined in the Credit Agreement and used herein shall have the meanings given to them in the Credit
Agreement. 
  

			
	[NAME OF PARTICIPANT]
		
	     By:
	 	
	     Name:
	 	
	     Title:
	 	
	     Dated:
	 	                             
                           , 20        



  
 L-2









 EXHIBIT M-3 
 [Form Of] 
 U.S. TAX COMPLIANCE CERTIFICATE 

(For Foreign Participants That Are Partnerships For U.S. Federal Income Tax Purposes) 

Reference is made to the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given it in Article I of the Credit Agreement), the Lenders, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as
joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”),
WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such
capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties
and the Issuing Bank. 
 Pursuant to the provisions of Section 2.15 of the Credit Agreement, the undersigned hereby
certifies that (i) it is the sole record owner of the participation in respect of which it is providing this certificate, (ii) its direct or indirect partners/members are the sole beneficial owners of such participation, (iii) with
respect to such participation, neither the undersigned nor any of its direct or indirect partners/members is a bank extending credit pursuant to a loan agreement entered into in the ordinary course of its trade or business within the meaning of
Section 881(c)(3)(A) of the Code, (iv) none of its direct or indirect partners/members is a ten percent shareholder of the Borrower within the meaning of Section 871(h)(3)(B) of the Code and (v) none of its direct or indirect
partners/members is a controlled foreign corporation related to the Borrower as described in Section 881(c)(3)(C) of the Code. 
 The undersigned has furnished its participating Lender with IRS Form W-8IMY accompanied by one of the following forms from each of its partners/members that is claiming the portfolio interest exemption:
(i) an IRS Form W-8BEN or (ii) an IRS Form W-8IMY accompanied by an IRS Form W-8BEN from each of such partner’s/member’s beneficial owners that is claiming the portfolio interest exemption. By executing this certificate, the
undersigned agrees that (1) if the information provided on this certificate changes, the undersigned shall promptly so inform such Lender and (2) the undersigned shall have at all times furnished such Lender with a properly completed and
currently effective certificate in either the calendar year in which each payment is to be made to the undersigned, or in either of the two calendar years preceding such payments. 

Unless otherwise defined herein, terms defined in the Credit Agreement and used herein shall have the meanings given to them in the
Credit Agreement. 

  
 L-3









 
			
	[NAME OF PARTICIPANT]
		
	     By:
	 	
	     Name:
	 	
	     Title:
	 	
	     Dated:
	 	                             
                           , 20        



  
 L-4









 EXHIBIT M-4 
 [Form Of] 
 U.S. TAX COMPLIANCE CERTIFICATE 

(For Foreign Lenders That Are Partnerships For U.S. Federal Income Tax Purposes) 

Reference is made to the Amended and Restated Credit Agreement dated as of November 9, 2012 (as amended, amended and restated,
supplemented or otherwise modified from time to time, the “Credit Agreement”) among CSG SYSTEMS INTERNATIONAL, INC., a Delaware corporation (“Borrower”), the Subsidiary Guarantors (such term and each other
capitalized term used but not defined herein having the meaning given it in Article I of the Credit Agreement), the Lenders, the Lenders, RBC CAPITAL MARKETS, WELLS FARGO SECURITIES, LLC, HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as
joint lead arrangers and joint bookmanagers (in such capacity, the “Lead Arrangers”), HSBC BANK USA, NATIONAL ASSOCIATION and BBVA COMPASS, as co-documentation agents (in such capacity, “Co-Documentation Agents”),
WELLS FARGO BANK, NATIONAL ASSOCIATION, as syndication agent (in such capacity, “Syndication Agent”), ROYAL BANK OF CANADA, as swingline lender (in such capacity, “Swingline Lender”), as issuing bank (in such
capacity, “Issuing Bank”), as administrative agent (in such capacity, “Administrative Agent”) for the Lenders and as collateral agent (in such capacity, “Collateral Agent”) for the Secured Parties
and the Issuing Bank. 
 Pursuant to the provisions of Section 2.15 of the Credit Agreement, the undersigned hereby
certifies that (i) it is the sole record owner of the Loan(s) (as well as any Note(s) evidencing such Loan(s)) in respect of which it is providing this certificate, (ii) its direct or indirect partners/members are the sole beneficial
owners of such Loan(s) (as well as any Note(s) evidencing such Loan(s)), (iii) with respect to the extension of credit pursuant to this Credit Agreement or any other Loan Document, neither the undersigned nor any of its direct or indirect
partners/members is a bank extending credit pursuant to a loan agreement entered into in the ordinary course of its trade or business within the meaning of Section 881(c)(3)(A) of the Code, (iv) none of its direct or indirect
partners/members is a ten percent shareholder of the Borrower within the meaning of Section 871(h)(3)(B) of the Code and (v) none of its direct or indirect partners/members is a controlled foreign corporation related to the Borrower as
described in Section 881(c)(3)(C) of the Code. 
 The undersigned has furnished the Administrative Agent and the Borrower
with IRS Form W-8IMY accompanied by one of the following forms from each of its partners/members that is claiming the portfolio interest exemption: (i) an IRS Form W-8BEN or (ii) an IRS Form W-8IMY accompanied by an IRS Form W-8BEN from
each of such partner’s/member’s beneficial owners that is claiming the portfolio interest exemption. By executing this certificate, the undersigned agrees that (1) if the information provided on this certificate changes, the
undersigned shall promptly so inform the Borrower and the Administrative Agent, and (2) the undersigned shall have at all times furnished the Borrower and the Administrative Agent with a properly completed and currently effective certificate in
either the calendar year in which each payment is to be made to the undersigned, or in either of the two calendar years preceding such payments. 
 Unless otherwise defined herein, terms defined in the Credit Agreement and used herein shall have the meanings given to them in the Credit Agreement. 

  
 L-5









 
			
	[NAME OF LENDER]
		
	     By:
	 	
	     Name:
	 	
	     Title:
	 	
	     Dated:
	 	                             
                           , 20        



  
 L-6









 EXHIBIT N 
 [Form of] 
 ENGLISH SHARE CHARGE 

[See English Share Charge dated November 9, 2012] 

  
 L-7