Executive Incentive Compensation Plan



 Exhibit 10.39 
 WEST CORPORATION 
 EXECUTIVE INCENTIVE COMPENSATION PLAN 

1. Purpose 
 The
principal purposes of this Plan are to assist West Corporation (“West”) in attracting, motivating and retaining officers who have significant responsibility for the growth and long-term success of West and its subsidiaries and divisions
(collectively, the “Company”) by providing them with the opportunity to earn incentive payments based upon the extent to which specified performance goals have been achieved or exceeded for the applicable performance period and to provide
for the payment of other special bonus awards. 
 2. Administration of the Plan 

The Plan shall be administered by the committee designated by the Board (the “Committee”), consisting of two or more members of
the Board. 
 The Committee shall have all the powers vested in it by the terms of this Plan, such powers to include, without
limitation, the authority (within the limitations described herein) to select the persons to be granted awards under the Plan, to determine the time when awards will be granted, to establish the performance goals and other terms and conditions that
are to apply to each award granted hereunder, to determine in writing prior to the payment of any award whether objectives and conditions for earning awards have been met, to determine whether awards will be paid on a deferred basis, and to
determine whether an award or payment of an award should be reduced or eliminated. 
 The Committee shall have full power and
authority to administer and interpret the Plan and any award granted hereunder, and to adopt such rules, regulations, agreements, guidelines and instruments for the administration of the Plan and for the conduct of its business as the Committee
deems necessary or advisable. The Committee’s interpretations of the Plan, and all actions taken and determinations made by the Committee pursuant to the powers vested in it hereunder, shall be conclusive and binding on all parties concerned,
including the Company, its stockholders and any person receiving an award under the Plan. 
 3. Eligibility 

Participants in this Plan shall consist of officers of the Company as the Committee in its sole discretion may select from time to time.
The Committee’s selection of a person to participate in this Plan at any time shall not require the Committee to select such person to participate in this Plan at any other time. 
 4. Awards 
 (a) Types of Awards. The Committee may grant awards to
eligible officers, subject to the terms and conditions set forth in the Plan. Under this Plan, officers of the Company may be granted cash incentive award opportunities with respect to each fiscal year of the Company and any other special bonus
awards approved by the Committee from time to time. 







 (b) Performance Targets. The Committee may establish with respect to each year one or
more objective performance goals for each participant or for any group of participants (or both). Such performance goals may include, without limitation, one or more of the following corporate-wide or subsidiary, division, operating unit or
individual measures, stated in either absolute terms or relative terms, such as rates of growth or improvement: the attainment by a share of common stock of West of a specified fair market value for a specified period of time, earnings per share,
return to stockholders (including dividends), return on assets, return on equity, earnings of West before or after taxes and/or interest, revenues, expenses, market share, cash flow or cost reduction goals, interest expense after taxes, return on
investment, return on investment capital, return on operating costs, economic value created, operating margin, gross margin, the achievement of annual operating profit plans, net income before or after taxes, pretax earnings before interest,
depreciation and/or amortization, pretax operating earnings after interest expense and before incentives, and/or extraordinary or special items, operating earnings, net cash provided by operations, and strategic business criteria, consisting of one
or more objectives based on meeting specified market penetration, geographic business expansion goals, cost targets, days sales outstanding goals, customer satisfaction, reductions in errors and omissions, reductions in lost business, management of
employment practices and employee benefits, supervision of litigation and information technology, quality and quality audit scores, productivity, efficiency, and goals relating to acquisitions or divestitures, or any combination of the foregoing.
Performance goals shall be subject to such other special rules and conditions as the Committee may establish at any time. 
 (c)
Adjustments. The Committee may provide for the performance targets or the manner in which performance will be measured against the performance targets to be adjusted in such manner as it deems appropriate, including, without limitation, any
adjustments to reflect the impact of specified corporate transactions (such as a stock split or stock dividend), special charges, accounting or tax law changes and other extraordinary or nonrecurring events. All objectives are based upon the
Company’s operations and will not include objectives derived from mergers, acquisitions, joint ventures, stock buy backs or other non-operating income unless approved by the Committee. 

(d) Payment of Awards. Performance-based awards shall be payable in cash upon certification by the Committee that the specified
performance targets for the preceding fiscal year were achieved; provided, however, that such payment shall occur no later than the March 15th occurring immediately after the year in which the specified performance targets were
achieved. The Company may pay up to seventy-five (75%) of the performance award on a quarterly basis during the performance period; provided, however, that such quarterly payments shall only be paid upon the certification by the
Committee that the specified performance targets have been achieved on a quarterly basis. Notwithstanding the foregoing, a participant may elect to defer all or a portion of any award otherwise payable in accordance with this section, if permitted
pursuant to a deferred compensation plan adopted by, or an agreement entered into with, the Company, provided that such deferral does not adversely affect the treatment of the award as performance-based compensation and provided that such deferral
opportunity complies with Section 409A of the Internal Revenue Code of 1986, as amended. 

  
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 5. Miscellaneous Provisions 
 (a) Guidelines. The Committee may adopt from time to time written policies for its implementation of the Plan. 
 (b) Delegation of Administrative Authority. The Committee, as it deems necessary, may delegate its responsibilities for administering the Plan to Company executives. 

(c) Restriction on Transfer. No award under the Plan shall be transferable other than by will, the laws of descent and
distribution or pursuant to beneficiary designation procedures approved by the Company. Except to the extent permitted by the foregoing sentence, no award may be sold, transferred, assigned, pledged, hypothecated, encumbered or otherwise disposed of
(whether by operation of law or otherwise) or be subject to execution, attachment or similar process. Upon any attempt to sell, transfer, assign, pledge, hypothecate, encumber or otherwise dispose of any such award, such award and all rights
thereunder shall immediately become null and void. 
 (d) Designation of Beneficiary. If permitted by the Company, a
participant may file with the Company a written designation of one or more persons as such participant’s beneficiary or beneficiaries (both primary and contingent) in the event of the participant’s death. Each beneficiary designation shall
become effective only when filed in writing with the Company during the participant’s lifetime on a form prescribed by the Committee. The spouse of a married participant domiciled in a community property jurisdiction shall join in any
designation of a beneficiary other than such spouse. The filing with the Company of a new beneficiary designation shall cancel all previously filed beneficiary designations. If a participant fails to designate a beneficiary, or if all designated
beneficiaries of a participant predecease the participant, then each outstanding award shall be payable to the participant’s executor, administrator, legal representative or similar person. 

(e) Other Plans. Neither the adoption of the Plan nor the submission of the Plan to West’s stockholders for their approval
shall be construed as limiting the power of the Board or the Committee to adopt such other incentive arrangements as it may otherwise deem appropriate. 
 (f) Withholding. The Company shall have the right to require, prior to the payment of any amount pursuant to an award made hereunder, payment by the participant of any Federal, state, local or
other taxes which may be required to be withheld or paid in connection with such award. 
 (g) No Rights to Awards.
Except as set forth herein, no Company employee or other person shall have any claim or right to be granted an award under the Plan. Neither the Plan nor any action taken hereunder shall be construed as giving any employee any right to be retained
in the employ of the Company. 
 (h) Costs and Expenses. The cost and expenses of administering the Plan shall be borne
by the Company and not charged to any award or to any participant receiving an award. 

  
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 (i) Funding of Plan. The Plan shall be unfunded. The Company shall not be required to
establish any special or separate fund or to make any other segregation of assets to assure the payment of any award under the Plan. 
 (j) Governing Law. The Plan and all rights and awards hereunder shall be construed in accordance with and governed by the laws of the state of Delaware. 

(k) Section 162(m). Awards under the Plan are intended to be exempt from Section 162(m) of the Code to the maximum
extent possible under the transition rule set forth in Treasury Regulation § 1.162-27(f). 
 6. Effective Date, Amendments and
Termination 
 (a) Effective Date. The Plan shall become effective immediately prior to the closing of the
Company’s initial public offering. 
 (b) Amendments. The Board may amend the Plan as it shall deem advisable,
subject to any requirement of stockholder approval required by applicable law, rule or regulation. 
 (c) Termination.
The Plan shall continue in effect until terminated by the Board. 

  
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