[Cite as Caston v. Woodlands of Shaker Hts., 2024-Ohio-2267.]

 COURT OF APPEALS OF OHIO

EIGHTH APPELLATE DISTRICT

COUNTY OF CUYAHOGA

ELIZABETH ANNE CASTON, :

ADMINISTRATOR OF THE ESTATE

OF MARY ANN KETER CASTON, :

A.K.A. MARY ANN CASTON,

Plaintiff-Appellant, :

No. 113262

v. :

THE WOODLANDS OF SHAKER :

HEIGHTS, ET AL.,

Defendants-Appellees. :

JOURNAL ENTRY AND OPINION

JUDGMENT: REVERSED AND REMANDED

RELEASED AND JOURNALIZED: June 13, 2024

Civil Appeal from the Cuyahoga County Court of Common Pleas

Case No. CV-23-978066

Appearances:

Plevin & Gallucci Co., L.P.A. and Michael D. Shroge; 

Flowers & Grube, Paul W. Flowers, and Kendra N. Davitt, 

for appellant.

Reminger Co., L.P.A., Brian D. Sullivan, Danny C. Egger,

and Brianna M. Prislipsky, for appellees.
MARY EILEEN KILBANE, J.:

Plaintiff-appellant Elizabeth Ann Caston (“Elizabeth” or 

“Administrator/Elizabeth”), Administrator of the Estate of Mary Ann Keter Caston

(“Mary”), appeals the trial court’s September 20, 2023 judgment entry, contending 

that the trial court erred when it partially granted the motion to enforce arbitration 

filed by defendants-appellees The Woodlands of Shaker Heights (“The 

Woodlands”), The Woodlands of Shaker Heights, LLC, CSL Shaker Heights, LLC, 

Sonida Senior Living, Inc. (“Sonida”), Dawn Mount (“Mount”), and Romita 

Campbell (“Campbell”) (collectively “defendants”). For the following reasons, we 

reverse and remand.

Factual and Procedural History

At all relevant times, Mary resided at The Woodlands, an assisted 

living community located in Shaker Heights, Ohio, pursuant to a Residence and 

Service Agreement (“residence agreement”) executed by Elizabeth — Mary’s 

daughter — and The Woodlands. Administrator/Elizabeth, through the complaint 

filed in the underlying action, alleged the following roles of the defendants. The 

Woodlands of Shaker Heights, LLC, CSL Shaker Heights, LLC, and Sonida owned, 

operated, and/or controlled The Woodlands and, therefore, were allegedly 

responsible for any actions or inactions of The Woodlands. Mount was the Vice 

President of Operations for Sonida and an administrator for The Woodlands and/or 

the other corporate entities and directed The Woodlands’ operations to ensure the 

facility was staffed and operated in a safe and secure manner. Additionally, the 
Woodlands employed Campbell as a licensed practical nurse, and Mary was under 

Campbell’s care at The Woodlands. Defendants were allegedly responsible for 

Mary’s medical care, medical treatment, and safety while she resided at The 

Woodlands.

On April 17, 2022, Mary “eloped” from The Woodlands. While

outside the confines of The Woodlands, Mary sustained injuries that resulted in her 

death on May 16, 2022.

Almost one year later, on April 14, 2023, the Administrator/Elizabeth

filed a complaint against the defendants purporting claims for negligence, medical 

negligence, nursing home negligence, punitive conduct, survivorship, and wrongful 

death. On May 23, 2023, defendants filed an amended answer to the complaint that

included a copy of The Woodlands’ residence agreement, including Attachment I, a

Binding Arbitration Agreement (“arbitration agreement”).

On May 30, 2023, the defendants filed a joint motion for judgment 

on the pleadings and to enforce the binding arbitration agreement. The motion to 

enforce the binding arbitration agreement is the basis of the current appeal and, 

thus, we will address only this portion of the motion and not the motion for 

judgment on the pleadings. In the motion to enforce arbitration, defendants argued 

that Elizabeth, as Mary’s representative, executed the arbitration agreement thereby 

agreeing to exclusively resolve disputes — such as those raised in 

Administrator/Elizabeth’s complaint — by binding arbitration.
The record demonstrates that Elizabeth executed Attachment I, the 

arbitration agreement; the signature line states she signed as the “Resident’s 

Responsible Party.” Mary was the “resident.” Elizabeth also executed Attachment 

G, the Responsible Party Agreement, and Attachment J, the Guarantor Agreement; 

Mary did not sign the residence agreement nor any attachments to the document. 

Melesia Lovelace signed Attachments G, I, and J on behalf of The Woodlands.

The arbitration agreement states the document is voluntary and not 

a condition of admission to The Woodlands. The first paragraph of the arbitration 

agreement, which references The Woodlands as “the Community,” reads:

PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY. 

YOU HAVE THE RIGHT TO AND THE COMMUNITY 

RECOMMENDS YOU ASK ANY QUESTIONS YOU HAVE AND 

CONSULT WITH AN ATTORNEY, FAMILY, AND/OR FRIENDS 

BEFORE CHOOSING TO SIGN AND ACCEPT THE TERMS AND 

CONDITIONS OF THIS ARBITRATION AGREEMENT. The Resident 

and the Community wish to work together to resolve disputes in a 

timely fashion saving both Parties the time that would be necessary to 

resolve a matter in a court of law and in a manner that minimizes both 

of their legal costs. In addition, the Resident and Community wish to 

resolve disputes in a non-public setting, and arbitration affords privacy 

that litigation does not. Therefore, in consideration of the mutual 

promises contained herein, the Community and the Resident hereby 

agree as follows: * * *

Paragraph 15 of the arbitration agreement states:

SIGNING BY OTHER THAN RESIDENT. If this Arbitration 

Agreement is signed by an individual holding him or herself out as a 

representative of the Resident, by signing below he or she represents 

and warrants that he or she holds the appropriate authority that meets 

all requirements under law or equity to enter into this Binding 

Arbitration Agreement on behalf of the Resident. Community is relying 

on this representation as its basis for entering into this Residence and 

Service Agreement and Arbitration Agreement. The Responsible Party 
agrees that a contract is being formed between the Community and the 

Responsible Party and the direct benefit of the contract is the care and 

services the Resident will receive under the contract. The Responsible 

Party understands that by signing this contract on behalf of the 

Resident, a contract is being formed between the Community and the 

Resident.

Further, the last paragraph of the arbitration agreement reads:

By signing this Arbitration Agreement, the Resident is acknowledging 

that he/she understands the following: (1) the Resident has had the 

opportunity to, and has, carefully read this Arbitration Agreement; (2) 

the Resident has had the opportunity to discuss this Arbitration 

Agreement with an attorney of his/her choice and fully understands its 

terms and conditions; (3) the Resident has the legal capacity (or, in the 

case of execution by the Resident’s agent or Representative, the legal 

authority) to execute this Agreement; (4) the Arbitration Agreement 

may not be submitted to Resident when Resident’s condition prevents 

him/her from making a rational decision whether to agree; and (5) 

nothing in this Agreement shall prevent the Resident or any other 

person from reporting alleged violations of law to the Facility, or the 

appropriate administrative, regulatory or law enforcement agency.

The defendants’ motion to enforce arbitration was fully briefed and, 

on September 20, 2023, the trial court granted the motion to enforce the arbitration 

agreement as to the survivorship claim only.1 The case was stayed and removed 

from the trial court’s active docket pending resolution of the survivorship claim.

On October 12, 2023, Elizabeth filed a timely notice of appeal 

presenting a single assignment of error: “The trial court erred as a matter of law by 

staying the action pending arbitration of the survivorship claim.”

1 In the same judgment entry, the trial court also denied the defendants’ motion 

for judgment on the pleadings. As was stated previously, the motion for judgment on the 

pleadings is not a subject of this appeal. We note that The Woodlands did not appeal the 

portion of the trial court’s order that denied its motion to enforce the arbitration 

agreement on the wrongful-death claim.
Legal Analysis

The Administrator/Elizabeth appeals the trial court’s grant of the 

defendants’ motion to enforce arbitration that stayed the case pending arbitration

of the survivorship claim. Specifically, the Administrator/Elizabeth argues that the 

trial court erred because (1) the residence agreement and attachments did not 

adequately identify the parties to the agreement; (2) Elizabeth lacked authority to 

sign the residence agreement and attachments on behalf of Mary; or (3) the 

arbitration agreement was unconscionable. We find Elizabeth’s authority to execute 

the arbitration agreement is dispositive of this appeal and, therefore, we will first 

address that argument.

Generally, we review a trial court’s decision to grant a stay pending 

arbitration under an abuse-of-discretion standard. Scott v. Kindred Transitional 

Care & Rehab., 8th Dist. Cuyahoga No. 103256, 2016-Ohio-495, ¶ 4; see 

Broughsville v. OHECC, LLC, 9th Dist. Lorain No. 05CA008672, 2005-Ohio-6733, 

¶ 16. “However, because arbitration is a matter of contract, before a party can be 

bound by the terms of an arbitration agreement, there must be an agreement that 

explicitly requires the arbitration of the parties’ dispute.” Scott at ¶ 4, citing AT&T 

Technologies, Inc. v. Communications Workers of Am., 475 U.S. 643, 648-649, 106 

S.Ct. 1415, 89 L.Ed.2d 648 (1986). We review matters of law and contract 

interpretation de novo. St. Marys v. Auglaize Cty. Bd. of Commrs., 115 Ohio St.3d 

387, 2007-Ohio-5026, 875 N.E.2d 561, ¶ 38, citing Nationwide Mut. Fire Ins. Co. v. 

Guman Bros. Farm, 73 Ohio St.3d 107, 108, 652 N.E.2d 684 (1995). The issue 
presented here — whether Elizabeth had apparent authority to execute the 

arbitration agreement — is subject to a de novo standard of review. See N. Park 

Retirement Community Ctr., Inc. v. Sovran Cos., 8th Dist. Cuyahoga No. 96376, 

2011-Ohio-5179, ¶ 7 (“[A]ppellate courts must review questions of arbitrability 

under the de novo standard of review applied to contracts.”); see Primmer v. 

Healthcare Industries Corp., 2015-Ohio-4104, 43 N.E.3d 788, ¶ 9 (4th Dist.) 

(whether the execution of a power of attorney authorized the agent to bind the 

principal to an arbitration agreement is subject to a de novo review).

The Ohio General Assembly and Ohio courts recognize that public 

policy favors arbitration. R.C. Chapter 2711; Williams v. Aetna Fin. Co., 83 Ohio 

St.3d 464, 471, 700 N.E.2d 859 (1998). In support of this position, the Ohio 

Supreme Court has stated:

“‘Arbitration is favored because it provides the parties thereto with a 

relatively expeditious and economical means of resolving a dispute.’” 

Schaefer v. Allstate Ins. Co. (1992), 63 Ohio St.3d 708, 712, 590 N.E.2d 

1242, quoting Mahoning Cty. Bd. of Mental Retardation & Dev. 

Disabilities v. Mahoning Cty. TMR Edn. Assn. (1986), 22 Ohio St.3d 

80, 83, 22 OBR 95, 488 N.E.2d 872. Arbitration also has the additional 

benefit of unburdening crowded court dockets. Mahoning Cty. Bd. of 

Mental Retardation, 22 Ohio St.3d at 83, 22 OBR 95, 488 N.E.2d 872. 

In light of the strong presumption favoring arbitration, all doubts 

should be resolved in its favor. Ignazio v. Clear Channel Broadcasting, 

Inc., 113 Ohio St. 3d 276, 2007 Ohio 1947, P18, 865 N.E.2d 18.

Hayes v. Oakridge Home, 122 Ohio St.3d 63, 2009-Ohio-2054, 908 N.E.2d 408, 

¶ 15. However, prior to binding a party to an arbitration agreement, a valid contract 

must exist that explicitly requires arbitration of the parties’ dispute. Scott at ¶ 4, 

citing AT&T Technologies, Inc. at 648-649.
We must determine whether the trial court correctly determined that 

the arbitration agreement was enforceable. We focus our review on whether 

Elizabeth had authority to sign the arbitration agreement on behalf of her mother, 

Mary. Administrator/Elizabeth contends the defendant offered no explanation of 

the authority that allowed Elizabeth to make decisions for Mary. The defendants 

argue Elizabeth affirmatively represented herself as having the necessary authority 

to execute the arbitration agreement; The Woodlands relied upon this 

representation; and Elizabeth is now equitably estopped from challenging the 

validity of the arbitration agreement.

“The relationship of principal and agent, and the resultant liability of 

the principal for the acts of the agent, may be created by the express grant of 

authority by the principal. Absent express agency, the relation may be one of 

implied or apparent agency.” Master Consol. Corp. v. Bancohio Natl. Bank, 61 Ohio 

St.3d 570, 574, 575 N.E.2d 817 (1991).

A finding of agency by apparent authority or agency by estoppel must 

be based upon words or conduct by the principal. * * * The assurances 

of one who assumes to act as an agent of his authority to bind another 

are not, standing alone, sufficient to prove his agency. The putative 

agent cannot create apparent agency alone.

Koos v. Storms, 8th Dist. Cuyahoga No. 84260, 2004-Ohio-6020, ¶ 38, citing 

Information Leasing Corp. v. Chambers, 152 Ohio App.3d 715, 740, 2003-Ohio2670, 789 N.E.2d 1155 (1st Dist.).
Mary did not sign any documents upon her admittance to The 

Woodlands so she did not expressly consent to the arbitration agreement. To bind 

a principal under apparent authority, the evidence must demonstrate:

(1) that the principal held the agent out to the public as possessing 

sufficient authority to embrace the particular act in question, or 

knowingly permitted him to act as having such authority, and (2) that 

the person dealing with the agent knew of those facts and acting in good 

faith had reason to believe and did believe that the agent possessed the 

necessary authority.

Master Consol. Corp. at syllabus. This test is presented in the conjunctive so the 

failure to establish both parts of the test is fatal to a claim that one acted with 

apparent authority. Lang v. Beachwood Pointe Care Ctr., 8th Dist. Cuyahoga No. 

100109, 2014-Ohio-1238, ¶ 4.

The acts of the principal, not the agent, create apparent authority. 

Scott, 8th Dist. Cuyahoga No. 103256, 2016-Ohio-495, at ¶ 14, citing Master Consol. 

Corp. at syllabus. “The principal is responsible for the agent’s acts only when the 

principal has clothed the agent with apparent authority and not when the agent’s 

own conduct has created the apparent authority.” Ohio State Bar Assn. v. Martin, 

118 Ohio St.3d 119, 2008-Ohio-1809, 886 N.E.2d 827, ¶ 41, citing Master Consol.

Corp. at 576-577.

Further, the party asserting the agency has the burden to show

apparent authority exists. Scott at ¶ 15, citing Irving Leasing Corp. v. M & H Tire 

Co., 16 Ohio App.3d 191, 195, 475 N.E.2d 127 (2d Dist.1984).
This court previously determined, in Scott and Lang, claims of 

apparent authority were unfounded where medical facilities relied on the acts of the 

agent, rather than the principal, to establish the agent’s authority to bind the 

principal to an arbitration agreement. In Scott, we found that a rehabilitation care 

resident did not cloak her daughter with the necessary authority to bind the resident 

to an arbitration agreement even though the daughter signed all the paperwork as 

part of the admission process. The arbitration agreement was not a precondition for 

the resident’s admission. Also, there was no evidence that the resident knew of the 

arbitration agreement or that the resident held her daughter out as possessing 

sufficient authority to bind her to the arbitration agreement. The facility’s insistence 

that the daughter sign her name as a power of attorney did not demonstrate the 

facility had a good-faith belief that the daughter possessed the necessary authority. 

Reliance on the daughter’s act of signing the admission documents to establish 

apparent authority was insufficient.

Similarly, in Lang, 8th Dist. Cuyahoga No. 100109, 2014-Ohio-1238, 

a nursing home resident’s stepdaughter signed the admission documents —

including an arbitration agreement — as the resident’s “representative.” The 

resident subsequently died and the resident’s estate filed a lawsuit against the 

nursing home. The nursing home sought to resolve the matter pursuant to the 

arbitration agreement and argued the stepdaughter had apparent authority to bind 

the resident to the arbitration agreement. This court found no evidence that the 

resident held her stepdaughter out at the time of her admission as having authority 
to execute the admission documents and, specifically, the arbitration agreement. 

And the nursing home’s acknowledgment that the resident lacked the mental 

capacity to delegate authority to her stepdaughter proved the nursing home did not 

have a reasonable belief that the stepdaughter possessed the requisite authority to 

bind the resident to the arbitration agreement.

Here, the record does not include a power of attorney or other 

documentation that demonstrates Mary expressly appointed Elizabeth as her agent 

to sign the arbitration agreement on Mary’s behalf. See Scott, 8th Dist. Cuyahoga 

No. 103256, 2016-Ohio-495, at ¶ 8, 10. Thus, Elizabeth’s ability to bind Mary to the 

arbitration agreement would have to be based upon apparent authority.

Elizabeth executed the required paperwork upon Mary’s admission to 

The Woodlands. The record is silent as to whether Mary knew about the arbitration 

agreement, as well as whether Mary and Elizabeth were together when Elizabeth 

signed the agreement. The record does not show that Mary held Elizabeth out as 

possessing sufficient authority to bind her to the arbitration agreement. Thus, the 

defendants cannot prove Mary clothed Elizabeth with authority to act on her behalf,

and they cannot satisfy the first prong of the apparent-authority analysis.

While failure to satisfy the first prong of the analysis is fatal to 

defendant’s motion to enforce the arbitration agreement, we also find the record 

does not establish the second prong of the apparent-authority analysis: whether 

Mary’s acts led the defendants to believe, in good faith, that Elizabeth possessed 

authority to bind Mary to the arbitration agreement. Defendants argue that 
Elizabeth demonstrated her authority to execute the documents when (1) Elizabeth 

coordinated Mary’s admission to The Woodlands, and Mary did not complain or 

object to her residency at the facility, (2) Elizabeth held herself out as a guardian and 

caregiver for Mary, (3) Elizabeth executed the residence agreement and 

attachments, and (4) Mary resided at The Woodlands for over a year pursuant to the 

documents signed by Elizabeth. These claims were insufficient to create a goodfaith belief that Mary knew of the arbitration agreement prior to its signature and 

cloaked Elizabeth with the necessary authority to bind Mary prior to execution of 

the agreement. See Templeman v. Kindred Healthcare, Inc., 8th Dist. Cuyahoga 

No. 99618, 2013-Ohio-3738, ¶ 23-26.

The defendants’ reliance on Vogt v. Indianspring of Oakley, 1st Dist. 

Hamilton No. C-110864, 2012-Ohio-4124, and Alford v. Arbors at Gallipolis, 2018-

Ohio-4653, 123 N.E.3d 305 (4th Dist.), in support of their argument that Elizabeth 

has the burden to demonstrate she did not have authority to execute the arbitration 

agreement is misguided. This court has stated that the party seeking to demonstrate 

apparent authority has the burden to establish the existence of the relationship. 

Scott, 8th Dist. Cuyahoga No. 103256, 2016-Ohio-495, at ¶ 15, citing Irving Leasing 

Corp., 16 Ohio App.3d 191 at 195, 475 N.E.2d 127 (2d Dist.1984) (“[T]he burden of 

proving such agency exists rests upon the party asserting the agency.”); see also

Brown v. Extendicare, Inc., 2015-Ohio-3059, 39 N.E.3d 896, ¶ 49 (2d Dist.) 

(“[C]ontrary to Vogt, it was [the principal’s] burden to establish the existence of [the 

agent’s] apparent authority to act on [the principal’s] behalf.”); Shorter v. Trilogy 
Healthcare of Allen, II, LLC, N.D.Ohio No. 3:22-cv-357, 2022 U.S. Dist. LEXIS 

162419, 5 (Sept. 8, 2022), citing Nee v. State Industries, 2013-Ohio-4794, 3 N.E.3d 

1290, ¶ 63 (8th Dist.), and Shorter at 7, quoting Gardner Plumbing, Inc. v. Cottrill, 

44 Ohio St.2d 111, 113, 338 N.E.2d 757 (1975) (Vogt and Alford “turn on its head the 

general and well-established principal that ‘the burden of proving the agency . . . [is] 

upon the party who asserts it.’”); and Simmons v. Extendicare Health Servs., Inc., 

5th Dist. Delaware No. 15 CAE 12 0095, 2016-Ohio-4831, ¶ 16 (The party asserting 

agency carries the burden to establish apparent authority.). The defendants bore 

the burden to establish the existence of Elizabeth’s apparent authority.

We also note that defendants’ claim that Elizabeth was estopped from 

challenging her authority to execute the arbitration agreement is without merit. 

Pursuant to equitable estoppel, a principal, in certain circumstances, may be liable 

for the acts of her agent that exceed the scope of the agent’s apparent authority. 

Jefferson Place Condominium Assn. v. Naples, 125 Ohio App.3d 394, 401, 708 

N.E.2d 771 (7th Dist.1998), citing Logsdon v. Main-Nottingham Invest. Co., 103 

Ohio App. 233, 234, 141 N.E.2d 216 (2d Dist.1956). However, equitable estoppel is 

moot if no agency relationship was created authorizing the purported agent to act 

on behalf of the principal. Briskey v. KAF Properties LLC, 2019-Ohio-4563, 147 

N.E.3d 1230, ¶ 37 (5th Dist.). Elizabeth’s lack of apparent authority to execute the 

arbitration agreement renders the defendants’ claim of equitable estoppel moot.

Additionally, the defendants’ claim of implied authority is 

inapplicable to the instant matter. Implied authority stems from express authority. 
Republic Waste Servs. of Ohio Hauling v. Pepper Pike Properties, 8th Dist. 

Cuyahoga No. 81525, 2003-Ohio-1348, ¶ 20 (implied authority is incidental and 

necessary for an agent to complete the acts expressly conferred by the principal). 

Absent express authority granted to Elizabeth, the facts do not give rise to implied 

authority.

Based upon the foregoing analysis, we conclude that the trial court 

erred when it found the arbitration agreement binding on the 

Administrator/Elizabeth, ordered arbitration of the survivorship claim, and granted

defendants’ motion to stay proceedings. Elizabeth’s assignment of error is 

sustained.

Judgment reversed and remanded to the lower court for further 

proceedings consistent with this opinion.

It is ordered that appellant recover from appellees costs herein taxed.

The court finds there were reasonable grounds for this appeal.

It is ordered that a special mandate issue out of this court directing the 

common pleas court to carry this judgment into execution.
A certified copy of this entry shall constitute the mandate pursuant to Rule 27 

of the Rules of Appellate Procedure.

_______________________

MARY EILEEN KILBANE, JUDGE

KATHLEEN ANN KEOUGH, A.J., and

EILEEN A. GALLAGHER, J., CONCUR