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Appendix A – Abbreviations

General Acronyms

Many of the following abbreviations are used in the RCM and the FOM. You may 

use these abbreviations in communications (memoranda, forms G-626, etc.)

A 

ABD annuity beginning date

AERO automatic earnings reappraisal operation

AG agricultural quarters

AGC Associate General Counsel

AIM Adjudication Instructional Manual

AIME average indexed monthly earnings

ALTA automated award letter to annuitant

AMC average monthly compensation

AMR average monthly remuneration

AMW average monthly wage

AN account number

APPLE Application Express

AQD alleged quarter of disability

A&SA age and service annuity

ARD adverse re-determination program.

ARF adjusted reduction factor

ASAP as soon as possible

ASTRO Automated System to Recover Overpayments

B 

BA railroad employer identification, basic amount

BE burial expenses

BENE beneficiary

BIC beneficiary information code (RRB)

BIC beneficiary identification code (SSA)

BLB black lung benefit for coal miners

BY benefit year

C 

CBT computer based training

CC current connection

CCOM Compensation & Certification Operations Manual

CDR continuing disability review (disability cases)

CERT certificate, certifying, certification

CHICO combined health insurance and check writing operation

CIA child's insurance annuity (RRB)
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CITZ citizen(ship)

CMS Centers of Medicare & Medicaid Services

CNTRGSTR Central Register

COA change of address

COINS Consolidated Information Screens

COL cost of living

COLA cost of living adjustment

COMP compensation

CONV conversion

CPS current pay status

CR contact representative

CSM creditable service month(s)

CWOA closed without award

CY current year

D 

DA disability annuity (RRB)

DB direct billing (Medicare)

DBR daily benefit rate

DC death certificate

DCM Disability Claims Manual

DD direct deposit

DECD deceased

DF disability freeze

DIB disability insurance benefit (SSA)

DISC discrepancy

DLW date last worked

DNE death notification entry

D-O drop-out (provision of SS Act)

DO district office (RRB)

DOB date of birth

DOD date of death

DOE date of entitlement

DOFS date of filing, SMIB

DQRRB disabled qualified railroad retirement beneficiary

DRC delayed retirement credits (SSA)

DRR date rights relinquished

DRS disability review section (SSA)

DWIA disabled widow's insurance annuity (RRB)

E 

EARN earnings

EDMA Employment Data Maintenance System

EDP electronic data processing

EE employee
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EEI estimated end of inability date

EFF effective

EFT electronic fund transfer

EGHP eligible group health plan (Medicare SEP)

EI educational institution

EIN employer identification number

ENT entitled, entitlement

ER employment relation, employer

E/R earnings record

EXCS EARN excess earnings

F 

FAST Field-Address-Suspension-Termination System

FEHB(A) Federal Employee's Health Benefits (Act)

FH funeral home

FHITF Federal Hospital Insurance Trust Fund

FIN final certification

FMB family maximum benefit

FNOD first notice of death

FO RRB field office (RO, D/O or branch office)

FOM Field Operating Manual (RRB)

FOMF Financial Organization Master File

FRA full retirement age

FSIS Field Service Inquiry System

FTA full-time attendance

FTS full-time student

G 

GAO General Accounting Office

GC General Counsel

GEP general enrollment period (SMIB)

GF grandfather clause

GOLD G-90 Online database

H 

HCFA Healthcare Finance Administration (Obsolete but still used)

HHA Home Health Agency

HHS Home Health Services, Department of Health and Human 

Services

HI(B) health insurance (benefits)

HIM health insurance master "file" (SSA)

HIS inpatient hospital services (HIB)

HMO Health Maintenance Organizations

HSL Hybrid Systems Limited
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I 

IB Informational Bulletin

IEP initial enrollment period (SMIB)

IM Instructional Memorandum

IMPACT initial monthly partial certification in tiers

INS insured

IP Interim Procedure

IPI ineligible person included

IS insured status

IW interim widow

J-K 

JA joint and survivor annuity

JADE Joint Agency Data Exchange

JS joint and survivor option

KOR Key Operating Reports

L 

LAF ledger account file (SSA) - (LAF E = RR certification)

LEMBA larger excess master benefit amount (SSA)

LGHP Large Group Health Plan

LI/E last illness expense

LPE last person employment

LPS last person service

LSDP lump-sum death payment

L/W living with

M 

MA spouse annuity

MACRO Master and Clearance Records On-Line

MARC Microfiche,

MATLOCK material locator

MBA monthly benefit amount (SSA)

MBR master benefit record (SSA)

M/E medical evidence

MIE medical improvement expected (disability cases)

MINE medical improvement not expected (disability cases)

MIP medical improvement possible (disability cases)

MIRTEL Medicare information recorded, transmitted, edited and logged

MOMS monthly microfilm of START

MPM Medicare Programs Manual

M/S military service
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N 

NCSP non-covered service pension

NEI national employee index

NIF not in file

NIS no insured status

Non-SSEB non-social security equivalent benefit

NRA non-resident alien

O 

OBD original annuity beginning date

OM overall minimum provision (RR Act)

OP overpayment

OPO one payment only

OSR on-site representative (SSA)

P 

PC payee code

PARS Program Account Receivable

PART Part certification 

PE post entitlement (SSA)

PG Programs General

P.H.S. Public Health Service

PIA primary insurance amount

PIB primary insurance benefit

POA proof of age

POB/E proof of burial expenses

POD proof of death

POM proof of marriage

POM/S proof of military service

POR proof of relationship

P/S prior service

PSC program service center (SSA)

PSP Public Service Pension

PT Procedure Transmittal

Q-R 

QC quarter of coverage

QRRB qualified railroad retirement beneficiary

RASI Retirement Adjudication System - Initial

RCM Retirement Claims Manual

RECOMP recomputation

REG ANN regular annuity

RET retirement

RF reduction factor
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RIB retirement insurance benefit (formerly OAIB)

RLS residual lump sum

RO RRB Regional Office

RPS RUIA Procedure Supplement

R of R relinquishment of rights

RR railroad

RRA Railroad Retirement Act

RRAILS Railroad Retirement Automated Integrated Letter System

RRAPID Railroad Automated Processing Integrated Database

RRB Railroad Retirement Board

RRDLW Railroad day last worked

RRXR Railroad Experience Rating

RUCS Railroad Unemployment Claims System

RUIA Railroad Unemployment Insurance Act

RW remarried widow

S 

SBI state-buy in ( Medicare)

SCORE service and compensation of railroad employees

SDS surviving divorced spouse

SE self-employment

SEI self-employment income

SEP special enrollment period (SMIB-Medicare)

SES State Employment Service

SGA substantial gainful activity

SI sickness insurance

SM service months

SMI(B) supplementary medical insurance (benefit)

SMITF supplementary medical insurance trust fund

SNF skilled nursing facility

SNS skilled nursing services

SP spouse

SPAR spouse partial annuity rate

SPC MIN special minimum

SS social security

S/S subsequent service

SSA Social Security Administration (Act)

SSA DO SSA district office

SSEB social security equivalent benefit

SSI supplemental security income

SSN social security number

SUP ANN supplemental annuity (RRB)

SURV survivor

SURCAL survival calculation ADP program

SUSP suspense
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SYM symbol

T 

TAS tax accounting system

TERM terminate, terminated, termination

T/I transitional insured (SSA)

TI table increase

TOM Taxation Operations Manual

TPO/TPOINQ tape print out/ tape print out inquiry

T/S termination/suspension

TT teletype

Tl tier l

T2 tier 2

U-V 

UP underpayment

UPC unemployment payment control

UI unemployment insurance

VA Veterans Administration

VAC Veterans Administration Center

VARO Veterans Administration Regional Office

VQ voluntary quit

VRS vocational rehabilitation services

W-Y 

WC worker's compensation (worker's comp)

WCIA widow's current insurance annuity (RRB)

WD work deductions

WDIS work deduction insured status

WE wage earner (includes self-employed person)

WF windfall

WIA widow's insurance annuity (RRB)

WIB wife's insurance benefit (SSA)

WIMA Widow(er)’s Initial Minimum Amount

WO without

XS excess

YOC years of coverage

Organizational Acronyms

A-C 

ADC Application Design Center
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AFGE American Federation of Government Employees (Union)

A&T Assessment & Training

BCC Bureau of Compensation and Certification

BC-S Benefit Continuity (Survivor)

BDMO Bureau of Disability & Medicare Operations (Obsolete but still 

referenced)

BFO Bureau of Fiscal Operations

BHA Bureau of Hearings and Appeals

BIS Bureau of Information Services

CASS Claims Adjustment & Settlement Sections 

CESC Compensation and Employer Service Center

CHAIR Chairperson’s Office

CIS Congressional Inquiry Section

CSR Customer Service Representatives

CSU Clerical Services Unit

D-L 

DIS Disability Initial Section

DPS Disability Post Section

DRS Debt Recovery Section

ESC E-Government Service Center

FS Field Service

H&A Hearing & Appeals

HQ Headquarters

HR Human Resources

IDU Imaging Distribution Unit

IFR Initial Folder Review

IRM Information Resource Management

ISC Infrastructure Services Center

LAW Office of General Counsel (OGC)

LMO Labor Members Office

M-R 

MS Medicare Section

MMO Management Member’s Office

OEO Office of Equal Opportunity

OIG Office of Inspector General

OLA Office of Legislative Affairs

OP Office of Programs

OPA Office of Public Affairs

OPER Operations

OPR Overpayment Recovery Section

OSR On-site Representative (SSA)

PAS Payment Analysis and Systems Section

PES Program Evaluation Section
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PSD Program Support Division

PSS Program Services Section (BFS)

P&S Policy and Systems

PSU Payment Services Unit

RAC RRA Application and Calculation

RECON Reconsideration Section

RBD Retirement Benefits Division

RIS Retirement Initial Section

RIS RUIA, Internet and Support

RMC Resource Management Center

RO Regional Office

RPS-A Retirement Post Section A

RPS-B Retirement Post Section B

S-U 

SSS Supply Services Section

SBD Survivor Benefits Division

SIS Survivor Initial Section

SPS Survivor Post Section

SUBS Sickness and Unemployment Benefits Section

TCIS Tax Reconciliation Section

UPSD Unemployment & Program Support Division

Program Acronyms 

A 

AEC Advanced Evidence Collection (Replaced by APPLE Proofs 

Database

AERO Automatic Earnings Recomputation Operation (performed 

annually from 1978 through 2005)

AESOP Annuity Estimate Operations

AFCS Automated Folder Control System

ALTA Automated Award Letters to Annuitants

ANEX Annual Extract Operation(Tax)

APPLE Application express

ASTRO Automated System to Recover Overpayments

B-C 

BASS BUSI Access Security System

BERT Beneficiary Enrollment Retrieval system(CMS)

BIC Beneficiary Identification Code

BXR Beneficiary Cross Reference

CALC Tax Withholding Calculation Module

CANCO Cancelled Checks Operation

CHICO Check writing Integrated Computer] Operation
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COINS Consolidated Information screens

COL Cost-of-Living

CWF Common Working File (CMS)

D-G 

DAISY Daily Activity Input System

DAS Disability Attainment Selections

DATA-Q DATA Queued

DELTA TAS Daily Update System

EDM Employment Data Maintenance

EFT Electronic Funds Transfer

ETA Evaluating Tax Accruals

FAME FFS Application for Medical Exams

FAST Field-Address-Suspension-Termination

FIELDSTAR Field System Tracking and Reporting Program

FOMF Financial Organization Master File

FSIS Field Service Inquiry System

GRACE General Rule Adjustment and Contributions Evaluation (Tax)

H-L 

HIM Health Insurance Master (CMS )

HSL Hybrid Systems Limited (Although most reports have been 

replaced by Microsoft Outlook messages and Automated OnLine Reports, a few HSL reports are still used)

IC Initial Claims System (Replaced by APPLE)

ICETEA Initial Claims Transmission of Earnings Account

IMPACT Initial Monthly Partial Annuity Certification in Tiers

IOTA Interactive Output of Taxation Awards

JADE Joint Agency Data Exchange

KEYMAST Key Master Test Screens

(Replaced by KORFORMS & SARA)

KEYPROD Key Master Production Screens

(Replaced by KORFORMS & SARA)

KOR Key Operating Reports

KORFORMS Key Operating Reports manual activity

LAMDA TAS Data Base Extraction Program

LUCKS List Uncashed Checks

M 

MACRO Master and Clearance Records On-line

MAMMA Monthly Adjustment of MIRTEL Master

MAP Monthly Attainment Processing

MARC Microfiche of Annuity Residual and Compensation

MARS Mechanical Adjustment of Railroad and Social

MATLOC Material Locator
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MBF Master Benefit File

MBR Master Beneficiary Record

MEDCOR Medicare Correction System

MEDREF Medicare Referral System

MEF Master Earnings File

MIRF MIRTEL File

MIRTEL Medicare Information Recorded, Transmitted, Edited, and 

Logged

MMAC MIRTEL Microfilm of Activity

MOLI MIRTEL On-Line Inquiry

MOMS Monthly Microfilm of START

MOR Mechanical Output Referral

MOSBI Monthly State Buy-In

NRECURR Tax - Non-Recurring Module

O-Q 

OCR Optical Character Recognition 

OLDDS On-line Disability Decision Sheet

OLQ On-line Query

ONCORR On-line Correction System

OPAC Online Payment and Collections Facility (FMS)

ORCS Overpayment Recovery Correspondence System

ORVL On-line Verification Letters

PAM Post Adjudication Mechanical

PARS Program Accounts Receivable

PHUS Payment History Update System

PIENTRY Payment Investigation On-line Entry

PISTATUS Payment Investigation Status

PREH Payment, Rate & Entitlement History (aka ORIS – On-line 

Rate History Inquiry)

R 

RAIL Retirement Adjustment to Include Lag (performed annually 

from 1989 through 2005)

RASI Retirement Adjudication System Initial

RECALC Mass Adjustment Tax Withholding Recalculation Program

RECURR Recurring Module (Tax)

REQUEST RASI Examiner Query Using Electronic System Terminals

ROC Retirement On-Line Calculations

RRAILS Railroad Retirement Automated Integrated Letter System

RRAPID Railroad Retirement Automated Integrated Database

RRIC Railroad Retirement Initial Claims (Formerly used for entering 

retirement applications on-line. Replaced by APPLE 

RRXR Railroad Experience Rating

RUCS Railroad Unemployment Claims System
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RUIACALC RUIA Calculations

RESCUE Recalculate for Service and Compensation Updated to EDM

S 

SAARA Supplemental Annuity and Retirement Attainments –

Obsolete

SAIL Survivor Adjustment to Include Lag

SALSA Separation Allowance Lump Sum Award

SAMIC Supplemental Annuity 1099 – Obsolete 

SAMM START Activity and Master Microfilm 

SARA Search Re-Entry A/B

SCAMP SSEB Calculation Modular Program (Tax)

SCORE Service and Compensation of Railroad Employees

SECUTAB BRC Security Table for FAST

SOD SCAMP-On Demand

SOLAR Social Security On-Line Automated RR-1E’s

SPAR Spouse Partial Annuity Rate

SPEED System to Process Excess Earnings Data

SPOC SSEB PIA On-Line Calculations (Tax)

SSPI Social Security Payment Inventory

STAR RBD/SBD Version - Survivor Tracking and Reporting System

STAR Tax Version – System to Apply Repayments

STATS Statistically Targeted Automated Tracking System – Field 

office counts of monthly RRA and RUIA activities. 

STAZA System to Automate Zero Accruals

SURCAL Survivor Calculations

SURGE Survivor G-90 Expeditor

SURPASS Survivor Payment System

SURVEA Survivor Electronic Attainments

T-U 

TACAL SUP ANN Tax Credit and Liability System (Obsolete)

TAS Tax Accounting System (RRA Federal Income Tax)

TAS RECERT Tax Withholding Recertification Program

TAU TAS Audit Update

TAXCOR Tax On-Line Corrections

TAXTECH Tax Accounting System Technical

TRIC Telecommunicated Records for Interagency Coordination

TWERP Monthly Tax Withholding Recertification Program

UFCS RUIA Claims Files and Folder Control Systems

UPC Unemployment Payment Control

USTAR Universal System Tracking And Reporting
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W-Z 

WEB CONNECT 

(RRA)

Web Connect – Railroad Retirement Act

WEB CONNECT 

(RUIA)

Web Connect – Railroad Unemployment Insurance Act

WILBUR Working Information Letters on Beneficiaries’ Rates

WM (WILLIAM) Daily Tax Withholding Module

ZIPCO Zip Code

Appendix E - Operations Tracing Schedule for Outstanding 

Items 

A. Compensation And Wage Data From Claims Certification Unit (CCU)

1. Retirement G-90 (from G-60 or RASI)

1st Tracer - After 30 days, check the status list of pending 

retirement Search requests.

• If the type reply column shows "DPA MANUAL REENTRY" or 

"MANUAL PIA RELD," send Form G-60a to CCU.

• If the type reply column shows "SSA REPLY," verify that the SS 

claim number is correct. In manual cases, release another G60. In RASI cases, RASI will submit a new request.

• If the case is not on the status list and no G-90 has been 

received, release another G-60 in manual cases. In RASI 

cases, if RASI did not receive the G-90 data, RASI will submit a 

new request.

2. Survivor G-90

An FNOD or on-line SURGE request will generate a SEARCH G-90 

wage record request. A G-90 requiring re-entry for lag, military 

service or SSA reply, appears on the HSL SBD Survivor "A" Search 

Pending List. (See RCM Informational Bulletin B-93-24 for 

additional information.) If a G-90 requires group "B" manual review 

or calculation by the CCU, it will appear on the B G-90 Database 

(PC) Program.

Tracing An Outstanding Re-Entry "A" G-90

• 1st Tracer - Check the E-mail SBD Survivor A Pending List. If 

the case is on the pending list, pend for 2 weeks from the date 

into system. If not received within 2 weeks, determine the "Type 
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Code" reason the G-90 is delayed and follow the procedure 

below.

If the G-90 is delayed due to SSA reply, the wage record cannot 

be traced. If there is no SSA reply furnishing the outstanding 

wages, the G-90 will drop off the pending list after 30 days with 

no calculation.

If the G-90 is delayed due to lag, refer the case to the Senior 

Claims Specialist or Section manager.

If the G-90 is delayed due to military service, trace directly to the 

CCU E-mail mailbox entitled "RE ENTRY A" using the "Survivor 

Wage Record Tracer" pattern.

CCU responses will be sent to the SURV INQUIRIES/ 

TRACERS mailbox. The messages will be distributed daily.

• 2nd Tracer - If no response to the E-mail is received within one 

week, trace with the CCU through the Senior Claims Specialist 

or Section Manager.

If the case is not on the HSL Pending List, see procedure for 

tracing an outstanding manual "B" G-90 below.

Tracing An Outstanding Manual "B" G-90

To determine if a G-90 has been referred to CCU for manual review 

or calculation, access the B G-90 Database Program option #1, 

"Check on Survivor B G-90". Enter the terminal digit number 

without dashes or, if a six digit number, the prefix followed by the 

six digits. If no record is found using a six digit number, also check 

under the terminal digit number.

If the G-90 has been referred to CCU for category B manual 

handling, the claim number will be displayed as an existing case 

with the date received in CCU. If CCU has completed their action 

and forwarded the paper G-90 to the Survivor Benefits Division, the 

date of that action will be indicated in the "Date Completed" box.

• 1st Tracer - Trace a category B G-90 not completed by CCU 

using the Database program. Select "S - Send Message to CCU 

for Special Handling". Type in the tracer message in the 

remarks section and enter "Y" to send the message. CCU can 

acknowledge the special handling request and respond using 

the Database program, if applicable.
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• 2nd Tracer - If no response to the Database program message 

is received within one week and no G-90 is received, trace with 

CCU through the Senior Claims Specialist or Section Manager. 

3. Tracing G-563

Release 1st Tracer 30 days after request was made. Release a 2nd 

Tracer G-563 marked "Second Request" 30 days after first tracer 

was released.

B. Compensation And Pension Data

1. Tracing G-88A.2, Notice of Retirement and Request for Verification 

of Service Needed for Eligibility. 

1st Tracer - 

• Advance Filing Cases - The Form G-88A.2 is not released by 

the field office until the month of the employee's date last 

worked. Trace 30 days from the annuity beginning date (ABD). 

Release an E-mail message to the field office nearest the 

railroad.

• Other Than Advance Filing Cases - Trace 30 days from the 

filing date of the AA-1 application. Release an E-mail message 

to the field office nearest the railroad.

2nd Tracer - 30 days after 1st tracer - Telephone the district 

manager of the field office nearest the railroad. 

2. Tracing Form G-88p, Employer's Supplemental Pension Report.

1st Tracer - After 30 days release an e-mail message to the field 

office nearest the railroad.

2nd Tracer - 30 days after 1st tracer - Telephone the district 

manager of the field office nearest the railroad. 

NOTE: When tracing forms with the Canadian National Railway, 

always include the employee's PIN and/or SRB number. 

C. Proofs etc. Needed To Pay Case

1. Tracing Proof from Field Offices

• 1st Tracer - After 30 days or when referral message is produced 

- E-mail message to field.
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• 2nd Tracer - 30 days after 1st tracer - E-mail message to field.

• 3rd Tracer - 30 days after tracer - Phone call to field. Note - The 

field office will be abandoning the case if they have been unable 

to obtain the proof by this time. 

2. Tracing Proof from Resources Management Center (RMC)

After 30 days from the date foreign language document was sent to 

RMC - Send a photocopy of the G-91a in file to RMC. Show 

"Foreign Language Document Outstanding 30 days," on the G-26 

route slip.

D. Medical Evidence

The Disability Benefits Division will take all tracing action necessary for 

outstanding medical evidence.

E. Social Security Data

1. RLS - (Form G-80 is obsolete). Refer to RCM 2.9.70.-73 for current 

G-80 RLS handling.

2. Tracing RR1a/RR1e 

First Tracer - If the beneficiary or the field office reports that an 

application for SS benefits has been filed and no RR1a/RR1e is in 

file, check POLO. If not on POLO, send an RR-25 to the OSR. 

F. Military Service Data

1. Tracing G-431 or SF-180

1st Tracer - 30 days after form was released. Release another 

form.

2. Tracing for Reply to Code Letter 353

1st Tracer - 30 days from date form letter was released - Release a 

letter marked "Second Request".

2nd Tracer - 30 days after 1st tracer, release a second tracer letter.

3rd Tracer - 30 days after 2nd tracer, refer case to RAC.

G. All Data From Government Agencies Not Mentioned Above

1st Tracer - 30 days from date form or letter was released - Release a 

letter marked "SECOND REQUEST".
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2nd Tracer - 30 days after 1st tracer - Release a 2nd tracer letter.

3rd Tracer - 30 days after 2nd tracer - Refer case to PAS.

H. All Data Requested From Field Not Previously Covered

1st Tracer - 30 days from date request was made - Send E-mail message 

to the field office manager.

2nd Tracer - 10 days from 1st tracer - Send E-mail message to 

appropriate regional office.

Appendix G - Addresses Of SSA Program Service Centers and 

Reviewing Offices

SSA Numbers Program Service Centers

268 – 302

316 – 399

700 – 728

731

Harold Washington Social Security Center

Great Lakes Program Service Center

600 W. Madison St.

Chicago, IL 60661

001 – 134

729

805-808

Social Security Administration

Northeastern Program Service Center

Joseph P. Addabbo Federal Bldg.

One Jamaica Center Plaza

155-10 Jamaica Avenue

Jamaica, NY 11432-3830

135 - 222

232 – 236

577 – 584

596 – 599

691 - 699

809 - 826

Social Security Administration

Mid-Atlantic Program Service Center

300 Spring Garden Street

Philadelphia, PA 19123

501 – 504

516 – 524

526 – 576

586

Social Security Administration

Western Program Service Center

1221 Nevin Avenue

Richmond, CA 94802
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600 – 626

646 – 647

650 – 653

680

733 – 751

764 – 765

827 - 867

303 – 315

429 – 500

505 – 515

525

585

627 – 645

648 – 649

659 – 665

676 – 679

732

868 - 899

Social Security Administration

Mid-America Program Service Center

601 East 12th Street

Kansas City, MO 64106-2859

223 – 231

237 – 267

400 – 428

587 – 595

654 – 658

667 – 675

681 – 690

730

752 – 763

766 - 804

Social Security Administration

Southeastern Program Service Center

2001 Twelfth Avenue, North

Birmingham, AL 35285

Reviewing Offices

DIB Claims Social Security Administration
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All account numbers Office of Disability Operations

1500 Woodlawn Drive

Baltimore, MD 21241

Foreign Claims

(All account numbers if at 

least one beneficiary 

resides in a foreign 

country)

Office of Disability and International Operations

Office of International Operations

P.O. Box 1756

Baltimore, MD 21235

SSA Regional Office Addresses And States Served

Region States Served

BOSTON

John Fitzgerald Kennedy Building

Room 1100, Government Center

Boston, MA 02203

Connecticut New Hampshire

Maine Rhode Island

Massachusetts Vermont

NEW YORK

Room 40-102, 26 Federal Plaza

New York, NY 10278

New Jersey New York

Puerto Rico Virgin Islands

PHILADELPHIA

P.O. Box 8788

3535 Market Street

Philadelphia, PA 19104

Delaware Pennsylvania

District of Columbia

Maryland Virginia

West Virginia

ATLANTA

101 Marietta Tower

Suite 1902

Atlanta, GA 30323

Alabama Mississippi

Florida North Carolina

Georgia South Carolina

Kentucky Tennessee

CHICAGO

P.O. Box 8280

Chicago, IL 60680

Illinois Minnesota

Indiana Ohio

Michigan Wisconsin

KANSAS CITY

Federal Building

Iowa Kansas Missouri

Nebraska
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Room 436

601 East Twelfth Street

Kansas City, MO 64106

DALLAS

Room 1440

1200 Main Tower Building

Dallas, TX 75202

Arkansas Oklahoma

Louisiana Texas

New Mexico

DENVER

Room 1185, Federal Office Building

1916 Stout Street

Denver, CO 80294

Colorado South Dakota

Montana Utah Wyoming

North Dakota

SAN FRANCISCO

75 Hawthorne Street

San Francisco, CA 94105

Arizona Hawaii Nevada

California

SEATTLE

2201 Sixth Avenue M

S RX-50

Seattle, WA 98121

Alaska Oregon Idaho

Washington

Appendix H - Canadian Provinces and Territories by Field Office

First 

Character of 

Postal Code

Canadian Province or Region Office/Speed #

A Newfoundland and Labrador Boston/231

B Nova Scotia Boston/231

C Prince Edward Island Boston/231

E New Brunswick Boston/231

G Quebec East Albany/211

H Montreal Metro Albany/211
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J Quebec West Albany/211

K Eastern Ontario Buffalo/217

L Central Ontario Buffalo/217

M Toronto Metro Buffalo/217

N SW Ontario Detroit/286

P Northern Ontario Milwaukee/291

R Manitoba Fargo/376

S Saskatchewan Billings/372

T Alberta Billings/372

V British Columbia Seattle/371

X NW Territories, Nunavut Spokane/384

Y Yukon Seattle/371

Appendix I - Mexican States and Territories by Field Office

Covina, CA Houston

Baja California Norte Campeche

Baja California Sur Chiapas

Coahuila

Federal District

Albuquerque Guanajuato

Aquascalientes Guerrero

Chihuahua Hidalgo

Colima Mexico

Durango Michoacan

Jalisco Morelos
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Nayarit Nuevo Leon

Sinaloa Oaxaca

Zacatelas Puebla

Queretaro

Quintana Roo

Mesa, AZ San Louis Potosi

Sonora Tabasco

Tamaulipas

Tlaxacala

Vera Cruz

Yucatan

Appendix J - Addresses Of State Correctional Authorities

ALABAMA

State Board of Corrections

101 S. Union St.

Montgomery, AL 36130

ALASKA

Department of Health & Social Service

Division of Corrections

Pouch HO 3, Health & Social Service Bldg.

Juneau, AK 99811

ARIZONA

Department of Correction

1601 West Jefferson St.

Phoenix AZ 85007

ARKANSAS

Department of Correction

Post Office Box 8707

Pine Bluff, AR 71611

CALIFORNIA

Department of Correction

P.O. Box 714
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Sacramento, CA 95803

COLORADO

State Department of Corrections

Attn: Records

2862 South Circle Drive Suite 400

Colorado Springs CO 80906

CONNECTICUT

Department of Correction

340 Capitol Ave.

Hartford, CT 06106

DELAWARE

Department of Correction

80 Monrovia Ave

Smyrna, DE 19977

DISTRICT OF COLUMBIA

Department of Correction

614 H Street NW

Washington, D.C. 20001

FLORIDA

Department of Correction

2601 Blair Stone

Tallahassee, FL 32399-2500

GEORGIA

Department of Offender

Rehabilitation

800 Peachtree St. NE

Atlanta, GA 30308

HAWAII

Department of Social Service

and Housing, Correction Division

P.O. Box 339

Honolulu, HI 96809

IDAHO

Department of Correction

Box 7309

Boise, ID 83707

ILLINOIS 

Department of Correction
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201 Amory Bldg.

Springfield, IL 62706

INDIANA

Department of Correction

804 State Office Bldg.

Indianapolis, IN 46204

IOWA

Department of Social Service

Division of Correction

Hoover Building

Des Moines, IA 50319

KANSAS

Department of Correction

535 Kansas Ave.

Topeka, KS 66603

KENTUCKY

Bureau of Correction

State Office Building

Frankfort, KY 40601

LOUISIANA

Department of Correction

P.O. Box 44304

State Capitol Station

Baton Rouge, LA 70804

MAINE

Department of Mental Health and Corrections

411 State Office Bldg.

Augusta, ME 04333

MARYLAND

Department of Public Safety and Correction Services,

Division of Correction

6314 Windsor Mill Rd.

Baltimore, MD 21207

MASSACHUSETTS

Department of Correction

Saltonstall Office Bldg.

100 Cambridge St.

Boston, MA 02202 
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MICHIGAN

Department of Correction

Stevens T. Mason Bldg.

Lansing, MI 48913

MINNESOTA

Department of Correction

430 Metro Square Bldg.

Seventh and Roberts Streets

St. Paul, MN 55101

MISSISSIPPI

Department of Correction

723 North President St.

Jackson, MS 39202 

MISSOURI

Department of Social Service

Division of Correction

Jefferson City, MO 65101

MONTANA

Department of Institution

Corrections Division

1539 11th Ave.

Helena, MT 59601

NORTH DAKOTA

Director of Institutions

State Capitol

Bismark, N.D. 58505

NEBRASKA

Department of Correctional Service

P.O. Box 94661

Lincoln, NE 68509

NEVADA

Department of Prisons

P.O. Box 7000

Carson City, NV 89701

NEW HAMPSHIRE

(no central dept. of corrections)

adult felons are committed to:

New Hampshire State Prison

Box 14
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Concord, N.H. 03301

NEW JERSEY

Department of Corrections

P.O. Box 7387

Whittlesey Rd.

Trenton, N.J. 08628

NEW MEXICO

Criminal Justice Department

Correction Division

State Rd. 14

P O Box 27116

Santa Fe, N.M. 87502

NEW YORK

Department of Correctional Services

State Office Building Campus

Albany, NY 12226 

NORTH CAROLINA

Department of Correction

840 West Morgan St.

Raleigh, N.C. 27603

OHIO

Department of Rehabilitation and Correction

1050 Freeway Drive North

Columbus, OH 43229

OKLAHOMA

Department of Corrections

3400 N. Eastern 75 Howard Ave.

P.O. Box 11443

Oklahoma City, OK 73111

OREGON

Department of Human Resources

Correction Division 

318 Public Service Bldg.

Salem, OR 97310

PENNSYLVANIA

Department of Justice

Bureau of Correction

P.O. Box 598

Camp Hill, PA 17011
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RHODE ISLAND

Department of Correction 

Cranston, RI 02920

SOUTH CAROLINA

Department of Correction

4444 Broad River Road

P.O. Box 21787

Columbia, S.C. 29221

SOUTH DAKOTA

Board of Charities & Correction

Office of Correctional Services

Suite 402-403 Foss Building

Pierre, SD.

TENNESSEE

Department of Corrections

Rachel Jackson Building

Ground Floor - MIS

320 6th Avenue North

Nashville, TN 37243 

TEXAS

Department of Corrections

Box 99

Huntsville, TX 77340

UTAH

For adult offenders:

Dept of Corrections

Records Bureau

14717 S Minuteman Dr

Draper UT 84020

(801) 545-5700

(801) 545-5702 (fax)

For juvenile offenders:

Department of Social Services

Division of Corrections

150 W. North Temple

Salt Lake City, UT 84103

VERMONT

Agency of Human Services

Department of Corrections
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State Office Building

Montpelier, VT 05602

VIRGINIA

State Department of Corrections

P.O. Box 26963

4615 West Broad St.

Richmond, VA 23261

WASHINGTON

Dept. of Social & Health Service,

Adult Correction Division

(Mail Stop FN - 61)

Olympia, WA 98504

Division of Juvenile Rehabilitation

(Mail Stop OB 42 - J) 

Olympia, WA 98504 

PUERTO RICO

Administration of Correction

Call Box 71308

San Juan, PR 00936

WEST VIRGINIA

Department of Correction

1116 Quarrier St.

Charleston, WV 25301

WISCONSIN

Department of Health and Social

Service, Division of Corrections

Madison, WI 53701

WYOMING

State Board of Charities and Reform

Capitol Building

Cheyenne, WY 82002

Appendix K – Undeliverable Mail Program Letters and Referrals

The samples listed are letters, USTAR referrals and data entry screens from the 

Undeliverable Mail Program. Click on the name of the document to view.

A. Re-mail Letter

B. G-697 Bank Letter

C. RL-132A-F (To current address)
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D. Entry screen for RL-132A-F (To new address)

E. RL-132A-F (To new address)

F. USTAR referral (Address Investigation)

G. Entry screen/USTAR referral (Rep-Payee)