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All types of organizations—including nonprofits—can use the Baldrige Excellence Frameworkto improve. As you focus on fulfilling your mission and serving your constituencies, you need a framework for your operations. Nonprofits use the Criteria to improve their organizations and sustain world-class results. Several, such as a city government and federal government agencies, have been recognized with the Malcolm Baldrige National Quality Award. Your organization, whether it is a small charity, a national association, or a government entity, can also benefit from using the Criteria.

How Baldrige Relates

The Baldrige Criteria are a framework for performance management that addresses all key areas of a nonprofit organization and is compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. The Baldrige Criteria can help nonprofit organizations organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

No matter what sector your nonprofit organization works in, the Baldrige Criteria provide a valuable framework for measuring performance and planning in an uncertain environment. The Baldrige Criteria help organizations achieve and sustain the highest national levels of

customer satisfaction and engagement
	product and service outcomes and process efficiency
	volunteer and workforce satisfaction and engagement
	financial and volunteer resources
	social responsibilitySee what the Baldrige Excellence Framework and Criteria (Business/Nonprofit) can do for your organization.

Baldrige Award Recipients

Search for Nonprofit Baldrige Award recipients.

Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework® and insights from the Baldrige Award process can help you improve communication, productivity, and effectiveness and achieve your strategic goals, helping to enhance our nation's competitiveness, economy, and quality of life. Use **Baldrige Improvement Tools** to help you get started.

2023-2024 Baldrige Excellence Builder Cover

The Baldrige Excellence Builder® PDF is another way to get started. It is based on the **Baldrige Excellence Framework®** and its Criteria for Performance Excellence®. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

Learn about other **Baldrige Products and Services** to help your organization succeed.

Resources

Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health CareResults with Baldrige in NonprofitTestimonials from NonprofitBaldrige Case StudyCasey Comprehensive Care Center for Veterans Case Study (Nonprofit Case Study)Baldrige Improvement Tools
"Improving Government Performance: The Great Promise of the Baldrige Excellence Framework" PDF

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  Performance excellence, Baldrige award and Baldrige Framework and Criteria

    
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Created February 18, 2010, Updated November 3, 2023
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