Program

Letter

 United States

 Railroad Retirement Board

 Office of Programs

 

Quality Reporting Service Center

Email: QRSC@rrb.gov

Phone: (312) 751-4992

 Fax: (312) 751-7123

Letter No. 2017-04 Date: July 27, 2017

TO: Employer Contact Officials

SUBJECT: Guide for Employers to the Redesigned RRB.Gov

Please distribute this notice to all individuals within your organization who may need the 

information in connection with their work.

On June 10, 2017, the Railroad Retirement Board (RRB) unveiled its redesigned website

(www.rrb.gov). The website’s new design features a clean, consistent presentation that offers 

quick and easy access to essential information. Additionally, the main menu has been streamlined 

and includes dropdown subcategories to help simplify navigation while allowing visitors to locate 

information more intuitively.

Along with cosmetic updates, the new website is configured to allow users the flexibility of 

viewing rrb.gov from a computer, smartphone, or tablet. Integrating a responsive format in the 

design enables the display to automatically adjust to properly fit mobile devices regardless of 

screen size.

While rrb.gov may look and feel completely different to frequent visitors, all relevant content and 

functionality remains intact.

Improvements to site navigation required extensive reorganization throughout. As a result, most 

URLs previously saved as personal bookmarks or favorites within a browser will have a different 

web address. Though pages visited most frequently will redirect to corresponding pages on the 

new site, visitors may receive an error message when trying to access a less common page from 

their older bookmarks or favorites list. Starting from the home page, users should be able to 

navigate to those less popular pages instinctively and are encouraged to edit the web address of 

their previously saved bookmarks or favorites to match the URLs on the new website. Those 

having difficulty finding a specific page or item can use the search tool, which is located in the 

upper right corner of the screen.

The RRB will continue working to meet your future online needs and stay on par with advancing 

trends in digital government platforms. As updates to the website will be ongoing, the RRB

appreciates your patience and understanding when any additional developments are implemented.

The RRB encourages website visitors to report any bugs or technical problems by submitting 

Website Feedback or by sending an email to the webmaster. Detailed feedback with a link to any 
UNITED STATES RAILROAD RETIREMENT BOARD - 2

problematic page is especially helpful in prompting a speedy resolution. Inquiries submitted to the 

webmaster should not contain sensitive information or questions about benefit programs 

administered by the RRB. Likewise, the agency's toll-free number connects callers to 

representatives in field offices throughout the country who are unable to answer technical inquiries 

regarding the website.

If you have any specific questions regarding contents in the revised EMPLOYERS section of the 

website, please contact the Quality Reporting Service Center via the information listed on the top 

of this program letter.