Self-Service Quick
	

Guide:
	

Call 877-772-5772
	

Option 1
	

Select the following options: 

	 Letter showing your 

current monthly rate – 

Option 2, Option 1 

	 Tax Statement – 

Option 2, Option 2, Option 1 

	 Medicare Card – 

Option 3, Option 1 

	 Service & Compensation 

Statement – 

Option 4, Option 2 

	 Unemployment & Sickness 

Benefits Pay Information – 

Option 1, Option 1 

	 Unemployment & Sickness 

Benefits Claim Status – 

Option 1, Option 2 

Visit our website for
	 more information:
	 www.rrb.gov
	

MAILING FORMS: For faster 

processing, we encourage all 

claimants to file electronically on the 

RRB website, www.rrb.gov. It is not 

recommended to send any forms 

for unemployment and sickness 

benefits via certified mail. Sending 

these forms via certified mail does 

not guarantee that your form will be 

received or processed quicker than 

regular mail. 

Visit our website for 

more information: 

www.rrb.gov Form RB – 40 (01-20) 

Railroad
	

Retirement Board
	

Self-Service
	

Automated Helpline
	

Call 877-772-5772
	

Option 1
	

Helps you get information 

and answers faster 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Self Service-Automated Helne 

877-772-5772 Option 1 

 To alleviate the wait & to better serve you,

we have a self-service menu available through our toll-free

number that gains you access 24 hours a day!
	

Call 877-772-5772 & Select Option 1
	

If You Call to 

Request: 

You Will 

Need: 

Letter Verifying 

Retirement/Survivor 

Benefit Amount 

RRB Claim 

Number* 

& Date of Birth 

Call 877-772-5772 & Select Options: 

Option 2 - Railroad Retirement Benefits 

Option 1 - Letter showing your current monthly rate 

Option 2 - Railroad Retirement Benefits 

Option 2 - Request a copy of most recent tax statement 

Option 1 - Railroad Retirement Tax Statement for most recently completed tax year 

Option 3 - To Request a Medicare Card 

Option 1 - To request a replacement Medicare Card 

Option 4 - Other Services 

Option 2 - To Request a statement showing your months of Service & Compensation 

Option 1 - Information about your unemployment/sickness benefits 

Option 1 - Information about unemployment/sickness benefits approved for payment 

Most Recent Tax 

Statement 

RRB Claim 

Number* 

& Social 

Security Number 

Medicare Card 

RRB Claim 

Number* 

& Date of Birth 

Service & Compensation 

Statement 

(BA-6 Record) 

Social Security 

Number 

Unemployment/Sickness 

Payment Information 

Social Security 

Number & PIN** 

Unemployment/Sickness Social Security Option 1 - Information about your unemployment/sickness benefits 

Claim Status Information Number & PIN** Option 2 - Check status of application, doctor’s statement, or claim form 

*RRB Claim numbers can be found in block 1 on your 1099/1099R tax statements. They can also be found on 

your application for retirement or survivor benefits. 

**Unemployment or Sickness benefit PIN numbers are located in item 7 on the back of each paper claim we mail 

to you. It is also mailed to you at the time of your initial filing (see back for additional mailing details).