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# Baldrige Materials Archive

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### **Baldrige Excellence Framework**

(formerly Criteria for Performance Excellence)2021–2022, 2019–2020

### **Baldrige Excellence Framework (Education)**

(formerly Education Criteria for Performance Excellence)2021–2022, 2019–2020

### **Baldrige Excellence Framework (Health Care)**

(formerly Health Care Criteria for Performance Excellence)2021–2022, 2019–2020

### Baldrige Excellence Builder

2021–2022, 2019–2020

### **Baldrige Graphics**

2021–2022, 2019–2020

### **Case Study Packets**

**2021**Community College of the Northwest*based on the**2021-2022 Baldrige Excellence Framework (Education)*

**2020**LifeBridge Organ and Tissue Sharing, Year 2*based on the**2019-2020 Baldrige Excellence Framework (Business/Nonprofit)*

**2019**LifeBridge Organ and Tissue Sharing Case Study*based on the**2019-2020 Baldrige Excellence Framework (Business/Nonprofit)*

**2018**Green Gateway Case Study*based on the**2017-2018 Baldrige Excellence Framework*

**2017**Arroyo Fresco Community Health Center Case Study*based on the 2017-2018 Baldrige Excellence Framework (Health Care)*

**2016**FitHabits Case Study*based on the 2015-2016 Baldrige Excellence Framework and Criteria*

**2015**Casey Casey Comprehensive Care Center for Veterans Case Study*based on the 2015-2016 Baldrige Excellence Framework and Criteria*

**2014**Buckeye City Schools Case Study*based on the 2013-2014 Education Criteria for Performance Excellence*

**2013**Collin Technologies Case Study*based on the 2013-2014 Criteria for Performance Excellence*

**2012**Tillingate Living Case Study*based on the 2011-2012 Health Care Criteria for Performance Excellence*

**2011**TriView National Bank Case Study Packet*based on the 2011-2012 Criteria for Performance Excellence*

### **Insights on the Road to Performance Excellence**

**2023**Do You Really Want Employees to Stay? (March 2023)

**2022**Building Trust as a CEO in 2022: Are You Thinking about Focus and Constant Reinvention? (May 2022)

**2021**Am I an Inclusive Leader? (March 2021)Governance Boards' 2021 Challenges and Focus (June 2021)Agile May Be Fragile; Resilience Is the Goal (November 2021)

**2020**It Is 2020. Is Your CEO Thinking about Perpetual Reinvention? (January 2020)The New Normal Will Require RE2ST3 (July 2020)C – V = D (Culture Minus Values Equals Destiny) (December 2020)

**2019**Is Good, Good Enough for You? Taking the Next Step After ISO 9001:2015 (Winter 2019)Culture and Strategy Eat All Three Meals—When Leaders Set the Menu (Spring 2019)Thirty Years of Evolution = Revolutionary Change (Summer 2019)

**2018**Love Was in the Air (and Financial Reserves Are in the Wallet) (Spring 2018)PC = PM + P2D (Summer 2018)Is Good, Good Enough for You? Taking the Next Step After ISO 9001:2015 (Winter 2018)

**2017**Why Not You? (Spring 2017)It Is 2017. Is Your CEO Thinking about Current Issues? (Summer 2017)Automobiles, Blind Spots, and Organizational Strategy (Fall 2017)

**2016**The 28th Quest for Excellence in Eight Words and Phrases (Spring 2016)Enterprise Risk Management Requires a Systems Perspective (Summer 2016)

********2015********If You Want to Build Trust, Collect Trash (February/March)People, Process, and Plentiful Passion (April/May)It Is 2015. Is Your CEO Thinking about Current Issues? (June/July)Leadership Behaviors That Count (and Can Benefit All Organizations) (August/September)Effective Communication Requires Caring, Explaining, Listening, and Living the Role (October/November)In Search of (Workforce Performance) Excellence (Winter 2016)

****2014****Bleeding Edge or Leading Edge? (January)First, Put a Stake in the Ground (April)The Real Challenge of Big Data (May/June)What Does Craigslist Have to Do with the Baldrige Criteria? (July/August)

**2013**Why Health Care Performance Is Important to You, Me, and U.S. Competitiveness (January)A Sense of Comity (February)Thinking about Performance Measurement (March)Experience the Energy of Excellence (April)For Everything There Is a Season, and a Time for Every Purpose (May)Leadership Transitions (August/September)Bleeding Edge or Leading Edge? (December)

**2012**Force = Mass x Acceleration (January)Confronting the "no" in Innovation (February)Everybody Comes to Work Wanting to Do a Good Job (March)The Quest for Knowledge (April)Innovation Results from Intelligent Risk Taking and a Supportive Environment (May)Embrace It or Not, Social Media Is Impacting Your Organization (June/July)A Reflection on Work Systems (August)What's a Good Leader or Manager to Do? (October)"P" Is for Partnership (November)Ending the Year Contemplating Growth (December)

**2011**Has Social Media Changed Your Organization? (January)Is Your Organization Strategic When Considering Supplier Relationships? (February)Leadership Yin-Yang on the Road to Performance Excellence (March)Your Quest for Performance Excellence (April)What Is Meaningful Use? (May)The Future of Organizational Quality (June/July)The Results Are In . . . What Leaders and Employees Believe (August)Strategy Integration: the Nerd (Scientist), the Car Guy (Design Engineer), and the Bean Counter (Accountant) (September)Embrace Complexity, Please! (October)Distinguishing "Role Model" from "Really Good" (November/December)

**2010**Sustainability Is Synonymous with Change (April)Mind Your "P's" and "Q's": Personal Learning at the Quest for Excellence (May)It Is June 2010: Do You Know Where Your Board Is? Are Members Doing Their Homework? (June)Leading at the “Leading Edge of Validated Management Practice” (July)Engaging Employees in Challenging Times (August)September Is Back-to-School Time, and We Can All Learn to Communicate Better (September)What’s in a Name? (October)Simplify Complexity, Please! (November)Are You Lighting Fires or Getting Burned? (December)

Performance excellenceAssessment tools and servicesBaldrige awardBaldrige examinersBaldrige Framework and Criteria

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