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Malcolm Baldrige National Quality Award
2006 Award Recipient, Small Business

MESA Products, Inc. photo of employees working on a cathodic protection system.
Photo courtesy of MESA Products, Inc.

Download Printable PDF

**Highest-Ranking Official***
Terry F. May
President

Public Affairs Contact

**At time of award*

**For more information**
MESA Products, Inc.
P.O. Box 52608
Tulsa, OK 74152
(888) 800-MESA (6372)sarfraz.shaikh [at] mesaproducts.com(sarfraz[dot]shaikh[at]mesaproducts[dot]com )http://www.mesaproducts.com

MESA Products, Inc. is a small, privately held business that designs, manufactures, and installs cathodic protection systems which control the corrosion of a metal surface. This electrochemical form of corrosion control is applied to underground or submerged structures, such as pipelines and tanks. Products and materials are sold to a variety of contractors, end-users, and resellers across the United States, while technical and installation services are provided primarily to the mid-continent, southwest, and southeast United States.

**Revenues:** $25 million

**Workforce:** 70

**Locations:** Tulsa, Oklahoma (headquarters); Houston, Texas; Tallahassee, Florida

**Highlights**

MESA Products, Inc., has demonstrated sustained sales growth from 1985 to 2006. **Sales have increased from less than $2 million in 1985 to over $25 million in 2006.** In a mature industry with limited new business, MESA has achieved this growth primarily through **gains in market share from its competitors.**
	**Return on equity** improved from -5% in 1999 to over 25% in 2005 and presently **exceeds industry competitors by 20%**.
	MESA's current **performance** in all 17 areas of satisfaction on its third-party Customer Satisfaction Survey **exceeds that of its best competitor**. From 2002 to 2005, its overall level of **customer satisfaction increased from 80% to 88%, surpassing** the best competitor and **American Customer Satisfaction Index** of Energy Utilities (ACSI) levels of approximately 73%.
	Lean manufacturing concepts have helped MESA achieve **cycle time and productivity** improvements. For example, throughput time in the magnesium assembly area **improved by 82%**, output in the instrumentation equipment assembly area **increased by 60%**, lead time for the sales order entry process was reduced by 30%, and error rates were reduced by 50%. On-time shipments are now at 97%.
	In 2005, MESA **supported 17 key community activities**, with more than 50% of employees participating in activities such as Food for Families, the Oklahoma Blood Institute, and Adopt-a-Family, and donated $45,000 to eight community organizations, an average of more than $600 per employee.
	Results from MESA's employee satisfaction survey show performance levels for the 17 surveyed attributes are 20% or more above the industry normative comparisons, and **most meet or exceed the top 10%** of the group of companies included in the survey conducted by a third party research organization.
	Starting in 2002, MESA was **instrumental in identifying and addressing a key industry issue: poor-quality magnesium anodes**. As a result of MESA's actions, by 2005, many in the industry were aware of this issue and quality of anodes had improved.**Back to News Release**

****Resources****

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Created May 5, 2010, Updated November 19, 2020
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