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# Baldrige External News and Research Articles

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### Externally Written Research and Article Samples on Baldrige since 2009

*These entries represent a sample of writing and research done on the Baldrige Excellence Framework. They were not reviewed, commissioned, or endorsed by the Baldrige Program.*

201720162015201420132012201120102009

### 2017

Total integrated performance excellence system (TIPES): A true north direction for a clinical trial support centerScienceDirect, Contemporary Clinical Trials Communications, Volume 9, March 2018, Pages 81-92Sather, Mike R. et al., March 6, 2017

The Process to Excellence: Making and Measuring Goals—And WinningCBTNews.com, *Car Biz Today*Welch, Mary; March 6, 2017

The Path to Performance Excellence: The Real Value of BaldrigePENSIGHTS, Performance Excellence NetworkLawton, Robin; March 19, 2017

Taking Baldrige to the Next Level*Accreditation Council for Business Schools and Programs (ACBSP) Update*Alderman, Jeffrey; Spring 2017

A Framework that Fits Any Size or Type of OrganizationArkansas Hospital Association*, Arkansas Hospitals: The Mental Health Crisis*Kendall, Kay; Spring 2017

Becoming the Nation’s “Best Managed” Government: One State’s ApproachAmerican Society for Public Administration, *PA Times*Schaefer, Christine; April 18, 2017

The Criteria for Systemic Cost and Quality EnhancementThe Governance Institute, Vol. 14, No. 3Stacey, Rulon F., & Goonan, Kate; May 2017

Jo Ann Jenkins, AARP: Service Quality, The Baldrige Framework, And ChangeASQ TV, May 2017

The Baldrige Influence on Governance ExcellenceAmerican Hospital Association*, AHA Trustee Services Newsletter*Walker, Larry, and Fineran, Cindy; June 2017

### 2016

Baldrige Award Winner Uses Holistic Approach: Charleston Area Medical Center Creates Culture of Quality*H&HN: Hospitals and Health Networks*Asplund, Jon; February 23, 2016

Episode 2 – Going for Baldrige with Rulon Stacey: Healthcare Transformation StoriesMarch 18, 2016

CAMC Expects Internal, External Marketing Benefits from National Award*Metro News: The Voice of West Virginia*Jenkins, Jeff; April 04, 2016

How to Develop a Hospital Transformation Strategy: Advice from a Physician Executive Turned Baldrige Judge*Becker’s Hospital Review*Rappleye, Emily; June 17, 2016

Baldrige National Award Winners Talk About Changing Business Culture and Strategies*Denver Business Journal*Mendoza, Monica; June 29, 2016

5 Questions with Outgoing AtlantiCare CEO David Tilton*Becker’s Hospital Review*Rosin, Tamara; July 2016

Improving Government: Five Stories from Four StatesAmerican Society for Public Administration, *PA Times*Schaefer, Christine; November 18, 2016

### 2015

America Needs Baldrige!Baldrige Award recipient MidwayUSAWhite papers and presentations

Healthcare Performance Excellence: A Comparison of Baldrige Award Recipients and Competitors*Quality Management Journal*, Vol. 22, No. 3Schulingkamp, R. C. & Latham, J. R., 2015

How Baldrige Award Process Has Helped One Credit UnionCUToday.com, January 4, 2015About Baldrige Award recipient Elevations Credit Union

### 2014

North Carolina School District Overcomes Admin Turnover, Budget Cuts to Fuel ImprovementASQMelanie Taylor, 2014About Baldrige Award recipient Iredell-Statesville Schools

Insights from the Baldrige Award Item-Level Applicant Scoring Data*Quality Management Journal*James R. Evans and Feng Mai, ASQ, 2014

Baldrige Awards are Just the Icing on the Cake for 2014 Winners*H&HN* magazinePaul Barr*,* November 19, 2014

Correlation Between Baldrige Award Recipients and 100 Top Hospitals WinnersTruven HealthJean Chenoweth, November 18, 2014

Using Baldrige Criteria as a Tool for Hospitals’ Performance Improvement*Trustee*magazineDeborah J. Bowen, November 10, 2014

The Ripple Effect*Quality Progress*Megan Schmidt, August 2014About Baldrige Award recipients Pewaukee School District and Sutter Davis Hospital

Human Side: Create a Culture of Continuous Improvement*Municipal Sewer & Water* magazineKen Wysocky, August 2014About Baldrige Award recipient Freese & Nichols, Inc.

Freedom Within Fences*School Administrator*Merri Rosenberg, August 2014, pp. 14–19About Baldrige Award recipient Pewaukee School District, a 2014 Baldrige Award recipient

Transformation with Business Excellence and Innovation: Lessons from the Tata GroupRobert H. Smith School (University of Maryland) Research Paper No. RHS 2487618Sunil Sinha and Sunil Mithas, August 16, 2014

Baldrige Quality Standards, Investment in Detroit Helps Henry Ford Health System to Top*FierceHealthcare*Katie Sullivan, June 30, 2014About Baldrige Award recipient Henry Ford Health System

A Road Map for the Future: The Baldrige Criteria May Provide Such a Road Map for Change*Quality*Jim L. Smith, June 2, 2014

A Government Program That Has Withstood the Test of TimeFedSmith.comTimothy J. Clark, May 26, 2014

Better Health Care and Lower Costs: Accelerating Improvement through Systems EngineeringPresident’s Council of Advisors on Science and Technology, May 2014Report to the President calling out the Malcolm Baldrige National Quality Award as an opportunity “for raising awareness of performance excellence” in U.S. health care

Understanding High-Reliability Organizations: Are Baldrige Recipients Models?*Journal of Healthcare Management,*American College of Healthcare ExecutivesJohn R. Griffith, January/February, 2014

An Information Processing Perspective of Process Management: Evidence from Baldrige Award Recipients*Quality Management Journal*Matthew Ford, James Evans, and Suzanne Masterson, January 2014

Baldrige and the Impact of ObamacareCore Values PartnersSteve George, January 2, 2014

### 2013

Futurescan 2013: Healthcare Trends and Implications 2013–2018PDFSociety for Healthcare Strategy and Market Development of the American Hospital Association, 2013Survey results indicate that 65 percent of respondents expected that many hospitals would use Baldrige Criteria and 41 percent predicted their hospitals would apply for the Baldrige Award by 2018

Decade Striving for Baldrige Award was the Reward for Sutter Davis Hospital*Sacramento Bee*Cathie Anderson, December 9, 2013

Is It a Good Investment Strategy to Invest in Malcolm Baldrige Award Winners?: An Update*Journal of Finance Issues*Thomas M. Krueger and Mark A. Wrolstad, Fall 2013

5 Quick Questions: More Powerful Than ISO 14000 For Plant Floor Management*Manufacturing Business Technology*Jeff Reinke, September 10, 2013Interview with Woodbury University President Luis Calingo

Your Brand Is Your Company's Engine*Gallup Business Journal*John Timmerman and Stephen Shields, September 4, 2013

2012 Newsmaker of the Year: CEO Works for Quality, Community*Crain’s Detroit Business*Jay Greene, January 13, 2013About Baldrige Award recipient **Henry Ford Health System** CEO Nancy Schlichting

### 2012

Pathways to Social Responsibility: Successful Practices for Sustaining the FutureASQ, 2012Articles highlight Baldrige Award recipients Henry Ford Health Care and Nestlé Purina PetCare

100 Top Hospitals CEO Insights: Adoption Rates of Select Baldrige Award Practices and ProcessesTruven Health AnalyticsJulie Shook and Jean Chenoweth, October 2012

### 2011

What’s Behind a School Division’s Baldrige Success?American Association of School Administrators, 2011Q&A with Dr. Jerry Weast, former superintendent of Baldrige Award recipient Montgomery County Public Schools

NIST Planning Report 11-2: Economic Evaluation of the Baldrige Performance Excellence ProgramAlbert N. Link and John T. Scott, December 2011

Comparison of Baldrige Award Applicants and Recipients with Peer Hospitals on a National Balanced ScorecardThomson ReutersDavid A. Foster and Jean Chenoweth, October 2011

Model of Efficiency*Nation’s Restaurant News*Robin Lee Allen, April 4, 2011, page 24Article about Baldrige Award recipient Pal’s Sudden Service

### 2010

Using the Baldrige Criteria for Observatory Strategic and Operations PlanningNational Radio Astronomy ObservatoryNicole M. Radziwill, Lory Mitchell, 2010

Awards Help Set Standards for Healthcare Excellencewww.isixsigma.comCarolyn Pexton, 2010Using Lean Six Sigma, and the Baldrige Health Care Criteria for Performance Excellence to improve health care organizations and their results

Jersey Score*Quality Progress*Brett Krzykowski, September 2010On the journey to excellence of Baldrige Award recipient AtlantiCare

On the Plus Side*Quality Progress*Mark Edmund, August 2010About quality at Baldrige Award recipient Honeywell Federal Manufacturing & Technologies

Striving for Quality Has Real Pay-Offs*Computerworld*Al Kuebler, April 20, 2010How using the Baldrige Criteria and process paid off for an IT department, company, and customers

### 2009

Measuring Excellence: A Closer Look at Malcolm Baldrige National Quality Award Winners in the Manufacturing Category*Journal of Technology Management & Innovation*Brian Cazzell and Jeffrey M. Ulmer, 2009

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