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 Baldrige Performance Excellence Program
    
      
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      TwitterGovDeliveryYoutubeEconomic Evaluation of the Baldrige Performance Excellence Program December 2011

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      Economic Evaluation of the Baldrige Performance Excellence Program PDFDecember 2011*"The benefit-to-cost ratio of 820 to 1 . . . certainly supports the belief that the Baldrige Program creates great value for the U.S. economy."*In this study, Albert N. Link and John T. Scott report that the Baldrige Program's benefit-to-cost ratio is 820 to 1. To arrive at this ratio, they compared the benefits received by the 273 Malcolm Baldrige National Quality Award applicants from 2007 to 2010 with the cost of operating the Baldrige Program.The 820-to-1 ratio represents only the benefits for the surveyed applicants, but it represents all of the Baldrige Program's social costs. Link and Scott note that the benefit-to-cost ratio would be much higher if program costs were compared with the benefits for the entire U.S. economy.The conclusion:  the Baldrige Program, with the imprimatur of national leadership and a prominent national award presented by the President, creates great value that private sector actions alone could not replicate.Three types of social benefit were measured:the applicants' cost savings from using the freely available Baldrige Criteria instead of a higher-priced alternativegains to U.S. consumers, who had greater satisfaction with higher-quality productsgains to the U.S. economy from saving scarce resources, since the Baldrige Criteria were used instead of a higher-cost alternativeYou can also read the press release and an alternate Executive Summary (MS-Word).You need to have Acrobat Reader installed on your computer to view the PDF file. If you do not have Acrobat Reader installed on your computer, download the program at http://get.adobe.com/reader. People with visual disabilities can download tools and information at http://www.adobe.com/accessibility to help make Adobe PDF files accessible.
  Performance excellence, Baldrige award and Baldrige Framework and Criteria

    
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