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https://www.nist.gov/baldrige/self-assessing/baldrige-sector/service

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## Baldrige Performance Excellence Program

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# Baldrige by Sector: Service

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Service organizations of all types have discovered how to become more successful through the Baldrige Excellence Framework. These organizations serve such diverse groups as luxury hotel patrons, the health care community, restaurant goers, financial customers, and the oil industry, to name a few. Regardless of industry or types of customers, your organization can benefit from the proven improvement framework that Baldrige offers.

### How Baldrige Relates

The Baldrige Criteria apply equally to all business sectors, including service organizations, and are compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. Using the Baldrige framework, your organization can integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

### Improve Your Results

No matter what type of service your organization provides, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment.  The Baldrige Criteria help businesses achieve and sustain the highest national levels of
                  - customer satisfaction and engagement
                  - product and service outcomes and process efficiency
                  - workforce satisfaction and engagement
                  - revenue and market share
                  - social responsibility

See what the Baldrige Excellence Framework and Criteria (Business/Nonprofit) can do for your organization.

### Baldrige Award Recipients

Search for Service Baldrige Award recipients.

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## Get Started with Self-Assessing Your Organization

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework® and insights from the Baldrige Award process can help you improve communication, productivity, and effectiveness and achieve your strategic goals, helping to enhance our nation's competitiveness, economy, and quality of life. Use **Baldrige Improvement Tools** to help you get started.

The Baldrige Excellence Builder® PDF is another way to get started. It is based on the **Baldrige Excellence Framework®** and its Criteria for Performance Excellence®. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.

Download the Baldrige Excellence Builder for free or purchase bulk copies of 10.

Learn about other **Baldrige Products and Services** to help your organization succeed.

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### Resources

Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health CareResults with Baldrige in ServiceTestimonials from ServiceBaldrige Case StudyTriView National Bank (Service Case Study)Baldrige Improvement ToolsStriving for Quality Has Big Payoffs (Article from COMPUTERWORLD)

### Related Links

How Baldrige WorksBaldrige Key TermsBaldrige ImpactsBaldrige Products and ServicesBaldrige AwardBaldrige Award Recipient ListingBaldrige FAQsState and Local Baldrige-Based Programs

Performance excellenceBaldrige awardBaldrige Framework and Criteria

## Contacts

                -      Baldrige Customer Service    baldrige@nist.gov       (301) 975-2036          NIST/BPEP   100 Bureau Drive, M/S 1020   Gaithersburg,  MD 20899-1020   

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