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 Baldrige Performance Excellence Program
    
      
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Award Criteria | About the Award | How to Apply | Award Cycle Overview | Award Process Fees | Application FormatEligibility ConditionsYour organization must meet all of these conditions:It is headquartered in the United States. (U.S. subunits of foreign organizations may apply for the award if the subunit is headquartered in the United States. For eligibility purposes, overseas U.S. military installations and embassies don't constitute U.S. territories.)It has existed for at least one year (i.e., at least since April 1, 2023)The operational practices associated with all of its major organizational functions are available for examination in the United States or its territories.In the online application, you must respond to a series of questions to determine your organization's eligibility and provide a detailed organization chart(s). In addition, you must briefly describe the following key business/organization factors:Main Products and/or Services and Major Markets Served (local, regional, national, and international)Key Competitors (those that constitute 5 percent or more of your competitors)Key Customers/Users (those that constitute 5 percent or more of your customers/users)Key Suppliers/Partners (those that constitute 5 percent or more of your suppliers/partners)Eligibility CategoriesEligible organizations fall into six categories:three in business (manufacturing, service, and small business)educationhealth carenonprofitBusinessEligible for-profit businesses include publicly or privately owned corporations, joint ventures, sole proprietorships, partnerships, and holding companies.**Manufacturing organizations**produce and sell manufactured products or manufacturing processes, or produce agricultural, mining, or construction products.**Service organizations**provide or sell services. If your organization is a manufacturer and a service provider, choose your eligibility category based on the activity that provides the larger percentage of your sales.**Small businesses**have 500 or fewer paid employees, are engaged in manufacturing and/or the provision of services, and are discrete, independent entities.EducationOrganizations eligible in this category are for-profit and nonprofit public, private, and government organizations that devote more than 50 percent of their faculty and staff members and/or budget to providing teaching and instructional services directly to students. Examples includeelementary and secondary schools and school districtscolleges, universities, and university systemsschools or colleges within universitiesprofessional schoolscommunity collegestechnical schoolsEducational departments within schools or colleges are ineligible.Education organizations may apply in the education category or, as appropriate, in the service, small business, or nonprofit category.Health CareOrganizations eligible in the health care category are for-profit and nonprofit public, private, and government organizations that devote more than 50 percent of their staff members and/or budget to providing health care services directly to people. Examples includehealth systemshospitalshealth maintenance organizationslong-term care facilitieshealth care practitioners' officeshome health agenciesdialysis and ambulatory surgery centersOrganizations that don't provide health care services directly, such as social service agencies, health insurance companies, or medical/dental laboratories, are ineligible in this category but may be eligible in the service, small business, or nonprofit category.Health care organizations may apply in the health care category or, as appropriate, in the service, small business, or nonprofit category. If your organization is both an education organization and a provider of health care services, choose your eligibility category based on the activity that represents the larger percentage of your budget.NonprofitNonprofit and government organizations are eligible to apply in this category. Examples includelocal, state, tribal, and federal government agenciestrade associationscharitable organizationssocial service agenciescredit unionsprofessional societiesIf your nonprofit organization provides direct education or direct health care services in addition to other nonprofit services, choose your eligibility category based on the activity that represents the larger percentage of the budget. For example, if a state department of education allocates 70 percent of its budget to certifying teachers and educational programs and 30 percent to directly educating students, it is eligible in the nonprofit category.The U.S. Department of Commerce, the American Society for Quality, and their subunits are not eligible to apply for the Baldrige Award.Eligibility of Subunits (Units or Divisions of Larger Organizations)The larger organization that holds or has control of a subunit is the "parent"—the highest level of an organization that is eligible to apply for the award. In the nonprofit category, examples of parent organizations arethe U.S. Department of Defense (not the Department of the Army)the State of Maryland (not the Maryland Department of Transportation)the Montgomery County Government (not the Montgomery County Health Department)Sutter Health (not Sutter Davis Hospital)Lockheed Martin (not Lockheed Martin Missiles and Fire Control)There is no limit on the number of subunits of an organization that may apply for the Baldrige Award within the same year. A subunit and its parent may submit eligibility certification packages in the same year, but only one (subunit or parent) may apply for the award in that year.**Education and health care subunits.** If the parent provides direct teaching and instructional services to students or direct health care services to people, a subunit that also provides these services is eligible.**Manufacturing, service, small business, and nonprofit subunits.** To be eligible, a subunit in these categories must function independently, with substantial authority to make key administrative and operational decisions, but it may receive policy direction and oversight from the parent organization. A subunit in these categories mustbe recognizable as a discrete entity;be easily distinguishable from the parent and its other subunits (e.g., by location or customers served);have a clear definition of "organization" reflected in its literature;function as a business or operational entity, not as activities assembled to write an award application; andbe self-sufficient enough to be examined in all eight performance dimensions of the 2024 award criteria.Leadership and GovernanceStrategyOperationsOperational ContinuityWorkforceCustomers and MarketsCommunity EngagementFinanceSubunits with less than 500 employees may apply under service or manufacturing if it is more appropriate than small business (i.e., divisions).Eligibility of Baldrige Award RecipientsAll Baldrige Award recipients are ineligible to apply for the award again for five years. For example, an organization that received the award in 2018 may not reapply until 2024.However, during those five years, recipients may submit award applications annually to receive evaluation reports. After five years, award recipients may apply for the award or, if they wish, for evaluation reports only.Similarly, if a subunit receives the Baldrige Award, that subunit and all its subunits are ineligible to apply for the award for five years. They may also submit award applications to receive only evaluation reports during those five years.In addition, if a subunit with more than 50 percent of the total employees of the parent receives the Baldrige Award, the parent organization and all its subunits are ineligible to apply for the award for five years. They may submit award applications to receive evaluation reports only during that time.Award Process Helpline301-975-8789 | baldrigeaward [at] nist.gov(baldrigeaward[at]nist[dot]gov)Related LinksTransformation of the Baldrige Award2024 Baldrige Award FAQsBaldrige Process IntegrityBaldrige Process CalendarBaldrige Key TermsBaldrige Award Recipient ListingTestimonialsBaldrige Products and Services
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Created October 24, 2012, Updated February 2, 2024
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