<PAGE>


                                                                    Exhibit 4.11

                                  DIVINE, INC.

              Incentive Stock Option Agreement for Options Granted
              ----------------------------------------------------
              Under the FutureTense, Inc. 1996 Stock Incentive Plan
              -----------------------------------------------------

Explanatory Note
----------------

On October 19, 2001, divine, inc. acquired Open Market, Inc. in a
stock-for-stock merger. As a result, any outstanding options to purchase shares
of Open Market common stock were converted into options to purchase shares of
class A common stock, par value $0.001 per share, of divine. Each Open Market
option now represents an option to purchase a number of divine shares equal to
the number of Open Market shares subject to such Open Market option multiplied
                                                                    ----------
by 0.8326, the exchange ratio in the merger. The exercise price for each
--
converted divine option equals the exercise price of the Open Market option
divided by 0.8326.
----------

Other than as set forth in the paragraph above, the rights and obligations of
each holder of Open Market options granted pursuant to this agreement remain in
full force and effect.

     This Agreement is made as of this ___ day of __________, ____ by and
between divine, inc., a Delaware corporation (the "Company"), and ____________
the "Optionee").

     In consideration of the premises and the mutual covenants and agreements
herein contained, the Company and the parties hereto agree as follows:

     1. Grant. Subject to the terms of the Plan and this Agreement, the Company
        -----
hereby grants to the Optionee a stock option (the "Option") to purchase from the
Company _______ ____________ (_______) shares of its Common Stock ("Stock").
This Option is intended to constitute an "incentive stock option" within the
meaning of Section 422 of the Internal Revenue Code of 1986, as amended (the
"Code").

     2. Option Price. This Option may be exercised at the option price of
        ------------
$__________ ($____) per share of Stock to the extent of ______ shares, subject
to adjustment as provided herein and in the Plan.

     3. Term and Exercisability of Option. This Option shall expire on the
        ---------------------------------
earlier of __________ __, ____ or the day of the exercise period determined
pursuant to subsection (c) of this Section 3. At any time before its expiration,
this Option may be exercised to the extent set forth in the following schedule,
provided that:

          (a) at the time of exercise the Option is not in violation of any
     employee confidentiality, noncompetition or other agreement with the
     Company or a Subsidiary;

          (b) the Optionee's employment or other contractual relationship with
     the Company or a Subsidiary ("Relationship") must be in effect on the
     relevant date under the schedule set forth after subparagraph (c) below in
     order for any scheduled increment in the exercisable portion of the option
     to become effective; and

          (c) this Option may not be exercised if three months or more have
     elapsed following the date of termination of the Relationship between the


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     Optionee and the Company, except that if the Relationship terminates by
     reason of the Optionee's permanent and total disability (as determined by
     the Board on the Basis of medical advice satisfactory to it), "twelve
     months" shall be substituted for "three months" in this sentence, and if
     the Relationship terminates by reason of death the three month and twelve
     month requirements shall be waived.

<TABLE>
<CAPTION>
                       Date                                     Percentage of Total Option
                       ----                                     --------------------------
                                                                Shares Subject to Exercise
                                                                --------------------------
                                                      Incremental Amount           Cumulative Amount
                                                      ------------------           -----------------
<S>                                                   <C>                          <C>
On or after March 31, 1998                                   10%                          10%

On or after June 30, 1998                                     5%                          15%

On or after September 30, 1998                                5%                          20%

On or after December 31, 1998                                 5%                          25%

On or after March 31, 1999                                    5%                          30%

On or after June 30, 1999                                     5%                          35%

On or after September 30, 1999                                5%                          40%

On or after December 31, 1999                                 5%                          45%

On or after March 31, 2000                                    5%                          50%

On or after June 30, 2000                                     5%                          55%

On or after September 30, 2000                                5%                          60%

On or after December 31, 2000                                 5%                          65%

On or after March 31, 2001                                    5%                          70%

On or after June 30, 2001                                     5%                          75%

On or after September 30, 2001                                5%                          80%

On or after December 31, 2001                                 5%                          85%

On or after March 31, 2002                                    5%                          90%

On or after June 30, 2002                                     5%                          95%

On or after September 30, 2002                                5%                          100%
</TABLE>

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<PAGE>

     4. Method of Exercise. To the extent that the right to purchase shares of
        ------------------
Stock has accrued hereunder, this Option may be exercised from time to time by
written notice to the Company, substantially in the form attached hereto as
Exhibit 1, stating the number of shares with respect to which this Option is
being exercised, and accompanied by either (a) payment in full of the option
price for the number of shares to be delivered, by means of payment acceptable
to the Company in accordance with Section 5(c) of the Plan, or (b) a description
of a "cashless exercise" procedure approved in advance by the Company and such
other documents and undertakings as are necessary to satisfy that procedure. As
soon as practicable after its receipt of such notice, the Company shall, without
transfer or issue tax to the Optionee (or other person entitled to exercise this
Option), deliver to the Optionee (or other person entitled to exercise this
Option), at the principal executive offices of the Company or such other place
as shall be mutually acceptable, a certificate or certificates for such shares
out of theretofore authorized but unissued shares or reacquired shares of its
Stock as the Company may elect; provided, however, that the time of such
delivery may be postponed by the Company for such period as may be required for
it with reasonable diligence to comply with any applicable requirements of law.
If the Optionee (or other person entitled to exercise this Option) fails to pay
for and accept delivery of all of the shares specified in such notice upon
tender of delivery thereof, his right to exercise this Option with respect to
such shares not paid for may be terminated by the Company.

     5. Nonassignabillity of Option. This Option shall not be assignable or
        ---------------------------
transferable by the Optionee except by will or by the laws of descent and
distribution. During the life of the Optionee, this Option shall be exercisable
only by him, or by a conservator or guardian duly appointed for him by reason of
his incapacity, or by the person appointed by the Optionee in a durable power of
attorney acceptable to the Company's counsel.

     6. Compliance with Securities Act; Lock-Up Agreement. The company shall not
        -------------------------------------------------
be obligated to sell or issue any shares of Stock or other securities pursuant
to the exercise of this Option unless the shares of Stock or other securities
with respect to which this Option is being exercised are at that time
effectively registered or exempt from registration under the Securities Act of
1933, as amended, and applicable state securities laws. In the event shares or
other securities shall be issued which shall not be so registered, the Optionee
hereby represents, warrants and agrees that he will receive such shares or other
securities for investment and not with a view to their resale or distribution,
and will execute an appropriate investment letter satisfactory to the Company
and its counsel. The Optionee further hereby agrees that as a condition
precedent to the purchase of shares upon exercise of this Option, he will
execute an agreement in a form acceptable to the Company to the effect that the
shares shall be subject to any underwriter's lock-up agreement in connection
with a public offering of any securities of the Company that may from time to
time apply to shares held by officers and employees of the Company, and such
agreement or a successor agreement must be in full force and effect.

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<PAGE>

     7. Legends. The Optionee hereby acknowledges that the stock certificate or
        -------
certificates evidencing shares of Stock or other securities issued pursuant to
any exercise of this Option will bear a legend setting forth the restrictions on
their transferability described in Section 6 hereof.

     8. Rights as Stockholder. The Optionee shall have no rights as a
        ---------------------
stockholder with respect to any shares covered by this Option until the date of
issuance of a stock certificate to him for such shares. No adjustment shall be
made for dividends or other rights for which the record date is prior to the
date such stock certificate is issued.

     9. Termination or Amendment of Plan. The Board may terminate or amend the
        --------------------------------
Plan at any time. No such termination or amendment will affect rights and
obligations under this Option, to the extent it is then in effect and
unexercised.

     10. Effect Upon Employment. Nothing in this Option or the Plan shall be
         ----------------------
construed to impose any obligation upon the Company to retain the Optionee in
its employ.

     11. Time for Acceptance. Unless the Optionee shall evidence his acceptance
         -------------------
of this Option by execution of this Agreement within thirty (30) days after its
delivery to him, Option and this Agreement shall be null and void.

     12. Right of Repayment. In the event that he accepts employment with a
         ------------------
competitor of the company within on (1) year after the date of exercise of this
Option or any portion of it, the Optionee shall pay to the company an amount
equal to the excess of the fair market value of the shares as to which the
Option was exercised on that date, over the price paid for such shares;
provided, however, that the Committee referred to in the Plan in its discretion
may release the Optionee from the requirement to make such payment, if the
Committee referred to in the Plan determines that the Optionee's acceptance of
such employment is not inimical to the best interests of the Company. The
Company may deduct from any compensation or other amount payable by the Company
to the Optionee the amount of payment due under preceding sentence. For purposes
of this Section 12, the term "Company" refers to the Company and all
Subsidiaries.

     13. General Provisions.
         ------------------

          (a) Amendment; Waivers. This Agreement, including the Plan, contains
              ------------------
     the full and complete understanding and agreement of the parties hereto as
     to the subject matter hereof and may not be modified or amended, nor may
     any provision hereof be waived, except by a further written agreement duly
     signed by each of the parties. The waiver by either of the parties hereto
     of any provision hereof in any instance shall not operate as a waiver of
     any other provision hereof or in any other instance.

          (b) Binding Effect. This Agreement shall insure to the benefit of and
              --------------
     be binding upon the parties hereto and their respective heirs, executors,
     administrators, representatives, successors and assigns.

          (c) Governing Law. This Agreement has been executed in Acton,
              -------------
     Massachusetts and shall be governed by and construed in accordance with the
     laws of the Commonwealth of Massachusetts.


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<PAGE>

          (d) Construction. This Agreement is to be construed in accordance with
              ------------
     the terms of the Plan. In case of any conflict between the Plan and this
     Agreement, the Plan shall control titles of the sections of this Agreement
     and of the Plan are included for convenience only and shall not be
     construed as modifying or affecting their provisions. The masculine gender
     shall include both sexes; the singular shall include the plural and the
     plural the singular unless the context otherwise requires.

          (e) Notices. Any notice in connection with this Agreement shall be
              -------
     deemed to have been properly delivered if it is in writing and is delivered
     in hand or by facsimile or sent by registered mail, postage prepaid, to the
     party addressed as follows, unless another address has been substituted by
     notice so given:

       To the Optionee:  To his address as set forth on the signature page
                         hereof.

       To the Company:   divine, inc.
                         1301 N. Elston Avenue
                         Chicago, Illinois  60622
                         Attn:  Human Resources


                                        5

<PAGE>

     IN WITNESS WHEREOF, the Company has caused this Agreement to be executed by
its officer thereunto duly authorized, and its corporate seal to be affixed as
of the date set for below.

Date of grant: _____________ ____, _____

                                          DIVINE, INC.

                                          By: __________________________________
                                          Title: _______________________________



                                       6

<PAGE>

                                   ACCEPTANCE

     I hereby accept the foregoing Option in accordance with its terms and
conditions and in accordance with the terms and conditions of the FutureTense,
Inc. 1996 Stock Incentive Plan.



____________________
Date

Notice Address:
_______________________________
_______________________________
_______________________________
_______________________________


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<PAGE>

                                                                    EXHIBIT 1 to
                                                                 Incentive Stock
                                                                Option Agreement

                  [FORM FOR EXERCISE OF INCENTIVE STOCK OPTION]
                                  [SAMPLE ONLY]

divine, inc.
1301 North Elston Avenue
Chicago, Illinois  60622

RE:  Exercise of Incentive Stock Option under FutureTense, Inc. 1996 Stock
     ---------------------------------------------------------------------
     Incentive Plan
     --------------

Gentlemen:
---------

     Please take notice that the undersigned hereby elects to exercise the stock
option granted to _________ on __________, ______ by and to the extent of
purchasing ____ shares of the Common Stock of divine, inc., for the option price
of $____ per share, subject to the terms and conditions of the Incentive Stock
Option Agreement between ___________ and FutureTense, Inc., dated as of
___________, ______ (the "Agreement")

     The undersigned encloses herewith payment, in cash or in such other
property as is permitted under the Plan, of the purchase price for said shares.
If the undersigned is making payment of any part of the purchase price by
-------------------------------------------------------------------------
delivery of shares of stock of FutureTense, Inc., he hereby confirms that he has
--------------------------------------------------------------------------------
investigated and considered the possible income tax consequences to him of
--------------------------------------------------------------------------
making such payments in that form.
---------------------------------

     [The undersigned hereby agrees upon request of the Board to execute any
securities lock-up agreement between one or more underwriters and shareholders
of the Company who are officers or employees of the Company or its Subsidiary,
and any successor to that agreement, with regard to the shares acquired upon
this exercise of a stock option granted under the Plan.] The undersigned hereby
specifically confirms to FutureTense, inc., that he is acquiring the shares for
investment and not with a view to their sale or distribution, and that the
shares shall be held subject to all of the terms and conditions of the
Agreement.

                                               Very truly yours,



____________________                           _________________________________
Date                                           (signed by_______ or other party
                                               duly exercising option)




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