U.S. flag
        An official website of the United States government
          Here’s how you know
        Here’s how you know**Official websites use .gov**
              
              A **.gov** website belongs to an official government organization in the United States.
        **Secure .gov websites use HTTPS**
              
              A **lock** (  A locked padlock
) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. https://www.nist.gov/baldrige/sutter-davis-hospital
  Search NIST
    Search
              Menu

      


Close
    Topics
        All Topics
                                                        Advanced communications
                                                        Artificial intelligence
                                                        Bioscience
                                                        Buildings and construction
                                                        Chemistry
                                                        Climate
                                                        Cybersecurity
                                                        Electronics
                                                        EnergyEnvironment
                                                        Fire
                                                        Forensic science
                                                        Health
                                                        Information technology
                                                        Infrastructure
                                                        Manufacturing
                                                        Materials
                                                        Mathematics and statisticsMetrology
                                                        Nanotechnology
                                                        Neutron research
                                                        Performance excellence
                                                        Physics
                                                        Public safety
                                                        Resilience
                                                        Standards
                                                        Transportation
            Publications
            Labs & Major Programs
        Laboratories
                                Communications Technology Laboratory
                                  Engineering Laboratory
                                  Information Technology Laboratory
                                  Material Measurement Laboratory
                                  Physical Measurement LaboratoryUser Facilities
                                NIST Center for Neutron Research
                                  CNST NanoFab
                                                        Research Test Beds
                                                        Research Projects
                                                        Tools & InstrumentsMajor Programs
                                Baldrige Performance Excellence Program
                                  CHIPS for America Initiative
                                  Manufacturing Extension Partnership (MEP)
                                  Office of Advanced Manufacturing
                                  Special Programs Office
                                  Technology Partnerships Office
            Services & Resources
        Standards and Measurements
                                Calibration Services
                                  Laboratory Accreditation (NVLAP)
                                  Quality System
                                  Standard Reference Materials (SRMs)
                                  Standards.gov
                                  Time Services
                                  Office of Weights and MeasuresSoftware
                                                        Data
                                Chemistry WebBook
                                  National Vulnerability Database
                                  Physical Reference Data
                                  Standard Reference Data (SRD)
                                                        Storefront
                                                        License & PatentsComputer Security Resource Center (CSRC)
                                                        NIST Research Library
            News & Events
        News
                                                        Events
                                                        Blogs
                                                        Feature Stories
                                                        AwardsVideo Gallery
                                                        Image Gallery
                                                        Media Contacts
            About NIST
        About Us
                                Leadership
                                  Organization Structure
                                  Budget & Planning
                                                        Contact Us
                                                        Visit
                                                        Careers
                                Student programsWork with NIST
                                                        History
                                NIST Digital Archives
                                  NIST Museum
                                  NIST and the Nobel
                                                        Educational Resources
 
 Baldrige Performance Excellence Program
    
      
  How Baldrige Works
                            Expand or Collapse
          About Baldrige
                                              Expand or Collapse
                Baldrige Impacts
                                  History
                                                                Expand or Collapse
                      Malcolm Baldrige Biography
                                              How the Baldrige Program Began
                                  Baldrige Process Integrity
                                  Baldrige FAQs
                      Baldrige Director
                                              Expand or Collapse
                Organization Chart
                      Baldrige Community
                                              Expand or Collapse
                Examiners
                                                                Expand or Collapse
                      Examiner Resources
                                  Board of Overseers
                                  Judges Panel
                                  Executive Fellows
                                  Baldrige Foundation
                                  State & Local Baldrige-Based Programs
                                  Baldrige Ambassadors
                                  Communities of Excellence 2026
                                  International Award Programs
                      News/Media Room
                                              Expand or Collapse
                Researchers
          Self-Assessing
                            Expand or Collapse
          Getting Started
                      Baldrige Key Terms
                      Improvement Tools
                                              Expand or Collapse
                Job Quality Toolkit
                                                                Expand or Collapse
                      Recruitment & Hiring
                                              Benefits
                                              Diversity, Equity, Inclusion, & Accessibility
                                              Empowerment & Representation
                                              Job Security & Working Conditions
                                              Organizational Culture
                                              Pay
                                              Skills & Career Advancement
                                              Job Quality Baldrige Style
                                  Foundations for a Successful Business
                                  Are We Making Progress?
                                  Are We Making Progress as Leaders?
                                  easyInsight: Take a First Step Toward a Baldrige Self-Assessment
                                  Are You a Role-Model Leader?
                                  Integrating Baldrige with Other Tools
                      Baldrige by Sector
                                              Expand or Collapse
                Manufacturing
                                                                Expand or Collapse
                      Are You Ready to Address Your Business Challenges and Get National Recognition?
                                  Service
                                  Small Business
                                  Education
                                  Health Care
                                  Nonprofit/Government
          Products & Services
                            Expand or Collapse
          Baldrige Cybersecurity Initiative
                      Baldrige Excellence Framework
                      Baldrige Excellence Builder
                      Baldrige Executive Fellows Program
                      Baldrige Connect
                      Become a Baldrige Examiner
                      Baldrige Examiner Training Experience
                      Shop Baldrige Gear
          Publications
                            Expand or Collapse
          Baldrige Excellence Framework
                                              Expand or Collapse
                Business/Nonprofit
                                  Education
                                  Health Care
                                  Baldrige Excellence Framework Graphics
                      Baldrige Case Study
                      Blogrige
                      Insights on the Road to Performance Excellence
          Conferences
                            Expand or Collapse
          Quest for Excellence Conference
                      Baldrige Fall Conference
                      Baldrige Exhibit Schedule
          Award Recipients
                            Expand or Collapse
          Current Baldrige Recipients
                      Name & Trademark Guidelines
          Baldrige Award
                            Expand or Collapse
          Award Criteria
                      How to Apply
                                              Expand or Collapse
                Application Format
                      Award Cycle Overview
                      Is Your Organization Eligible?
                      Award Process Fees



  Connect with us
      
      TwitterGovDeliveryYoutubeSutter Davis Hospital

Share
  Facebook
                      Linkedin
                      Twitter
                      Email

Malcolm Baldrige National Quality Award
	2013 Award Recipient, Health Care

Sutter Davis Hospital photo of nurse taking blood pressure of patient.
Photo courtesy of Sutter Davis Hospital.

	Download Printable PDF

		**Highest-Ranking Official***
			Janet Wagner
			Chief Executive Officer

		Public Affairs Contact

		**At time of award*

		**For more information**
			Sutter Davis Hospital
			2000 Sutter Place
			Davis, Calif. 95616
			(530) 750-5203SDHBaldrige [at] sutterhealth.org(SDHBaldrige[at]sutterhealth[dot]org)http://www.sutterdavis.org(link is external)

Sutter Davis Hospital (SDH) is a nonprofit, 48-bed acute care hospital that offers care in four primary areas: medical-surgical and intensive care, birthing, emergency care and surgical services. Sutter Davis is the only acute care facility in Davis, Calif., and one of two in its county. It operates as part of a regional structure within the Sutter Health System. SDH's workforce consists of 385 employees and 394 medical staff members supported by 100 volunteers. The hospital operated in 2012 on nearly $95 million in revenues.

**Highlights**

SDH performance scores for specific patient groups such as acute myocardial infarction, congestive heart failure and pneumonia have ranked in the top 10 percent nationally for since 2010.
	SDH exceeds the top 10 percent benchmarks nationally for readmission rates and average length of stay for pneumonia, heart failure and acute myocardial infarction, as well as average length of stay for both Medicare and overall inpatient care.
	SDH demonstrates high standards for work and process efficiency. For example, the average door-to-doctor time in emergency has decreased from 45 minutes in 2008 to 22 minutes in 2012, well below the California benchmark of 58 minutes.
	An organizational focus on people is reflected in SDH’s employee satisfaction and engagement scores, which exceed the top 10 percent of marks in a national survey database.Top-Level Care Maximizes Positive Outcomes

Sutter Davis Hospital demonstrates sustained high levels of performance in many health care and patient-focused process results. For example, core measure scores reported to the Centers for Medicare and Medicaid Services (CMS) have ranked in the top 10 percent nationally since 2010. (Core measures are evidence-based performance metrics that set national standards for specific patient groups.) These include results for acute myocardial infarction, congestive heart failure and pneumonia. Sutter Davis' scores on performance measures defined by the Surgical Care Improvement Project, a national quality partnership dedicated to significantly reducing surgical complications, also have achieved top decile levels.
	MIDAS (Medical Information Data Analysis System), a health care software for tracking and trending quality-of-care data, shows Sutter Davis exceeds the top 10 percent benchmarks nationally for readmission rates and average length of stay for pneumonia, heart failure and acute myocardial infarction, as well as average length of stay for both Medicare and overall inpatient care.
	Sutter Davis Hospital's rate of hospital-acquired conditions outperforms benchmarks and is equal to or better than competitors' rates. Metrics for the Birthing Center, one of the hospital's focus areas, exceed benchmarks for C-section rates, elective deliveries at less than 39 weeks and rate of exclusive breast milk feeding.
	Sutter Davis performs in the top 10 percent nationally for post-operative orthopedic surgical infections rates, with no infections from 2008 through 2012. The hospital has experienced zero catheter-associated urinary tract infections since 2008 and zero central-line-associated blood stream infections events since 2010. No adverse events involving incompatible blood have occurred since 2008.
	The Birthing Center team, which delivers approximately 1,300 babies per year, has been nationally recognized as a highly collaborative model of care. Teams of physicians, certified midwives, anesthesiologists, pediatricians, doulas and nurses offer a comprehensive, family-centered approach to alternative birthing methods, as well as traditional birthing options. C-section rates are among the lowest in California and voluntary induction rates remain below the national benchmark.
	Sutter Davis Hospital's focus on compassion and caring has consistently ranked the hospital in the top 10 percent nationally for patient satisfaction and engagement as defined by the Hospital Consumer Assessment of Healthcare Provider and Systems (HCAHPS). SDH also has a four-year record meeting CMS benchmarks for overall ratings of the hospital and measures of customers' willingness to recommend the hospital to others.Fiscal Health Enables Quality Health Services

Sutter Davis Hospital demonstrates financial excellence in its earnings before interest, taxes, depreciation and amortization margins, exceeding the 93rd percentile of California acute care hospitals from 2006 to 2009 (the last year for which data are available). SDH's margins topped 25 percent in 2011 and its net operating margin has grown steadily since 2008, significantly outperforming local competitors and the Truven Health Analytics "Top 100 Hospitals."
	The hospital's commitment to affordability is demonstrated by the measures of its cost per discharge (when adjusted by the mix of cases as weighted by Medicare). Sutter Davis' performance using this cost monitoring and control metric exceeds the top 25 percent of the hospitals in California and ranks the hospital's cost among the lowest in its system.
	Sutter Davis maintains overall market share against its larger competitors. Growth in two service lines—the emergency department and oncology—reflects the hospital's ability to meet community needs. Specifically, emergency visits reflect approximately 12 percent growth from 2008 through 2012, and oncology visits nearly doubled between 2007 and 2012. Additionally, the Birthing Center's total births are more than double the number of the local competitor.Great Team + Great Environment = Successful Workforce

Sutter Davis' Culture of Caring is reinforced through senior leaders' dedication to safe patient care, an engaged workforce and the community. Annual goals and action plans create accountability for the delivery of a consistently positive patient experience. This accounts for the hospital's solid clinical quality ratings and outcomes and its strong position as a preferred place to work and practice medicine.
	Sutter Davis Hospital demonstrates high standards for work and process efficiency. For example, the average door-to-doctor time in emergency has decreased from 45 minutes in 2008 to 22 minutes in 2012, well below the California benchmark of 58 minutes.
	An organizational focus on people is reflected in Sutter Davis' employee satisfaction and engagement scores, which exceed the top 10 percent of marks in a national survey database. Physician satisfaction shows sustained improvement over the past three years, increasing from 80 percent to 90 percent, and attaining Press Ganey top 10 percent performance in 2011 and 2012.
	Measures of workforce climate at Sutter Davis Hospital exceed Sutter Health's targeted goals. SDH employees have rated workforce health, safety and security at 100 percent from 2008 to 2012. Employee perceptions of safety exceed national top 10 percent benchmarks as measured in the hospital's annual Culture of Safety survey.Good Citizens and Good Neighbors

Sutter Davis Hospital demonstrates a commitment to its mission "to enhance the well-being of people in the communities we serve" via strong performance levels and trends on indicators of how the hospital has fulfilled its societal responsibilities and contributed to community health.
	From 2009 to 2012, Sutter Davis Hospital doubled the number of children retained by the Yolo Children's Alliance Health Initiative, a project dedicated to providing health insurance for all children in Yolo County, Calif.
	A Sutter Davis partnership with CommuniCare, Davis, Calif.'s Federally Qualified Health Center, ensures service to the medically indigent, reflecting a commitment to one standard of care for all patients.
	All Sutter Davis leaders exemplify ethical behavior, leading by example at all levels of the organization. All staff members are held responsible for meeting ethical expectations through ethics training and education, established standards of behavior, and a zero-tolerance policy for ethical breaches**Back to News Release**

****Resources****

Search All Baldrige Award RecipientsBaldrige Award Recipient FAQsAttend Quest for ExcellenceHow Baldrige WorksBaldrige Program Impacts
  Performance excellence, Assessment tools and services, Baldrige award, Baldrige Framework and Criteria and Best practices

    
    Contacts
      
        

Baldrige Customer Service
  baldrige@nist.gov
  (301) 975-2036
  NIST/BPEP 
  100 Bureau Drive, M/S 1020 
  Gaithersburg,
  MD 20899-1020

Created November 13, 2013, Updated November 15, 2019
 HEADQUARTERS
            100 Bureau Drive
              Gaithersburg, MD 20899301-975-2000
            Webmaster | Contact Us | Our Other Offices
        Twitter
            
Facebook
            
LinkedIn
            
Instagram
            
YouTube
            
Giphy
            
RSS Feed
            
Mailing List
                              How are we doing? Feedback

  
  Site Privacy
                      Accessibility
                      Privacy Program
                      Copyrights
                      Vulnerability Disclosure
                      No Fear Act Policy
                      FOIA
                      Environmental Policy
                      Scientific Integrity
                      Information Quality Standards
                      Commerce.gov
                      Science.gov
                      USA.gov
                      Vote.gov