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  Connect with us
      
      TwitterGovDeliveryYoutubeAre You a Role-Model Leader?

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Role-Model Leaders showing a diverse group of women and men.Credit:
          
  pixelheadphoto digitalskillet/Shutterstock, Monkey Business Images/Shutterstock, El Nariz/Shutterstock, Flamingo Images/Shutterstock
  What are the key attributes and behaviors for a role-model, visionary leader?

The attributes and behaviors below are based on the Baldrige Excellence Framework Core Values and Concepts.

How does your leadership team perform relative to these attributes and behaviors?
	Do the members of the team complement each other’s abilities, so that all the appropriate attributes are covered?
	Do your team members collaborate to make sure that employees, customers, and partners are treated fairly, respecting their diversity, and with respect?With your leadership team, use the attributes and behaviors listed below to identify collective strengths and opportunities for improvement. Your leadership team will be strengthened as a result, and your people will benefit from the outcome.

Visionary Leadership
	Systems Perspective
	Customer-Focused Excellence
	Valuing People
	Agility and Resilience
	Organizational Learning
	Focus on Success and Innovation
	Management by Fact
	Societal Contributions
	Ethics and Transparency
	Delivering Value and Results**Visionary Leadership**

Leads the organization in setting and owning organizational vision and values
	Guides the creation of strategies, systems, and methods to ensure ongoing organizational success
	Inspires the organization and partners to achieve high performance
	Demonstrates authenticity, admitting to missteps and opportunities for improvementSystems Perspective

Sets a systems perspective across the organization so that the organization and all its parts are viewed as a whole
	Causes holistic thinking and cross-functional synthesis, alignment, and integration
	Requires a focus on strategic direction and results to improve overall performance
	Leads with recognition of a larger, interconnected ecosystem (partners, suppliers, customers, communities) in which the organization operates and has opportunities for innovationCustomer-Focused Excellence

Builds a customer-focused culture and integrates customer engagement and loyalty as a strategic concept
	Creates a focus on anticipating changing and emerging customer and market requirements
	Ensures differentiation from competitors through the development of innovative offerings and unique relationshipsValuing People

Builds and reinforces an organizational culture that focuses on meaningful work, engagement, accountability, development, and well-being of workforce members
	Creates an organizational environment that is safe, trusting, and cooperative
	Builds partnerships with internal and external people and stakeholder groups
	Builds a culture of equity and inclusion that capitalizes on the diversity of the workforce, partners, and collaboratorsAgility and Resilience

Develops a capacity for rapid change and for flexibility in operations
	Anticipates and recovers from emergencies and other disruptions to protect and enhance organizational performance and key stakeholder and community well-being.
	Leads and inspires the organization to manage risk and make transformational changes despite ever-shorter cycle times
	Anticipates opportunities and threats and adapts strategy internally and through the organization’s business ecosystemOrganizational Learning

Creates an empowered and cross-trained workforce that effectively develops and uses evolving organizational knowledge
	Embeds systematic learning in the way the organization operates
	Improves the organization through innovation and adoption of best practicesFocus on Success and Innovation

Creates a focus on short- and longer-term factors that affect the organization and its future marketplace success, including managing uncertainty and risk and adjusting to a changing technological and economic environment
	Accomplishes strategic succession planning for leaders and workforce
	Builds an environment where strategic opportunities are identified, and the    workforce is supported to take intelligent risks
	Fosters collaborative thinking among people who do not normally work together, including members of the organization’s business ecosystemManagement by Fact

Compels the organization to measure performance both inside the organization and in its competitive environment
	Uses data and analysis in operational and strategic decision making.
	Challenges the organization to extract larger meaning from data and information to support improvement and innovationSocietal Contributions

Acts as a role model for public responsibility and actions leading to societal well-being and benefit
	Motivates the organization to excel beyond minimal compliance with laws and regulations
	Drives environmental, social, and economic betterment of the community as a personal and organizational goalEthics and Transparency

Exhibits and requires highly ethical behavior in all organizational activities and interactions
	Leads with transparency through open communication of clear and accurate information
	Builds trust in the organization and its leadersDelivering Value and Results

Leads the organization to achieve excellent performance results
	Defines and drives the organization to exceed stakeholder requirements and achieve value for all stakeholders
	Selects a composite of measures that include, financial, product and process, customer, workforce, leadership, strategy, and societal performanceMore on Leadership

Culture and Strategy Eat All Three Meals—When Leaders Set the MenuEight Blogs about Leadership (and the Baldrige Excellence Framework)What Is a Leader to Do?Top Tips for Preparing Tomorrow’s LeadersA Systems Perspective to Leadership and StrategyInnovative Leadership Behaviors, Customized for You

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Baldrige Executive Fellows ProgramPurchase Baldrige Excellence Framework Business/Nonprofit, Education, Health CareAbout the Baldrige Excellence FrameworkBaldrige Excellence BuilderBaldrige ImpactsBaldrige Key TermsThe Baldrige Criteria 101 Word

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  Performance excellence, Assessment tools and services, Baldrige Framework and Criteria, Best practices and Leadership development

    
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