MAR - 6 2003 

Lawrence Murray, Chairman 

Iowa Tribe of Oklahoma 

R.R. 1, Box 721 

Perkins, Oklahoma 74059 

RE: Gaming Ordinance of the Iowa Tribe of Oklahoma 

Dear Chainnan Murray: 

This letter responds to your request to the National Indian Gaming Commission (PJIGC) 

for the review and approval of the recent amendment to the Iowa Tribe of Oklahoma (Tribe) 

Tribal Gaming Ordinance. The Business Committee adopted the amendment to the gaming 

ordinance by Resolution 1-02-49 on November21,2002. Because that resolution referred to a 

prior gaming ordinance, we asked the Tribe to adopt a new resolution that made reference to 

the gaming ordinance now in effect, Ordinance 95-04, as adopted by the Tribe on September 

12, 1995, and approved by the NIGC Chairman on December 18, 1995. On March 5,2003, 

the Business Committee adopted the amendment by Resolution 1-03-08 and submitted the 

new resolution and amendment for my approval. This letter constitutes approval of your 

submission under the Indian Gaming Regulatory Act (IGRA). 

ng the amendment to tribal gaming ordinance for review and approval. 

ire further assistance, please contact Williarn Grant at (202) 632- 

Chairman 

NATIONAL HEADQUARTERS 1 441 L Street NW, Suite 91 00, Washington, DC 20005 Tel: 202.632.7003 Fax: 202.632.7066 WWW.NICCGOV 

REGIONAL OFFICES Portland, OR; Sacramento, CA; Phoenix, AZ; St. Paul, MN; Tulsa, OK 
Iowa Tribe 

R.R. 1, Box 721 

Perkins, Oklahoma 74059 

(405) 547-2402 

Fax: (405) 547-5294 

Oklahoma 

804 Grant Street 

Princeton, MO 64673 

(660) 748-4692 

Fax: (660) 748-4690 

RESOLUTION 1-03-38 

A RESOLUTION AMENDING THE IOWA TRIBE OF OKLAHOMA GAMING 

ORDINANCE TO PROVIDE PROCEDURES FOR CUSTOMER DISPUTE RESOLUTION 

WHEREAS: The Iowa Tribe of Oklahoma is a federally recognized Indian Tribe, organized 

pursuant to the Thomas-Rogers Oklahoma Indian Welfare Act, and has a Constitution 

approved by the Secretary of Interior; and 

WHEREAS: The Business Committee has the power to conduct business and otherwise speak or 

.act on behalf of the Tribe in all matters on which the Tribe if empowered to act 

pursuant to Article V, Section 2 of the Tribal Constitution; and 

WHEREAS: The General Council of the Iowa Tribe of Oklahoma approved the adoption of 

Ordinance 95-04, the Iowa Gaming Ordinance on June 3, 1995 at a duly called 

meeting of the Council; and 

WHEREAS: The Iowa Tribe of Oklahoma Gaming Ordinance, Section 6, granted the Business 

Committee the authority to amend the gaming ordinance as necessary; and 

WHEREAS: Periodic review of the ordinance has revealed the need to amend the Gaming 

Ordinance to include provisions for customer dispute resolution in order to comply 

with the provisions of the Indian Gaming Regulatory Act. 

NOW, THEREFORE, BE IT RESOLVED That the Business Committee of the Iowa Tribe of 

Oklahoma hereby amends the Iowa Tribe of Oklahoma Gaming Ordinance as attached 

to provide for customer dispute resolution and this resolution is made a part of said 

ordinance. 
CERTIFICATION 

We, Lawrence Murray, Chairman of the Iowa Tribe of Oklahoma, and Christie Modlin, Secretary, 

do hereby certify the above Resolution 1-03-38 to be a true and exact copy as approved at a Special 

eeting held on March 415,2003 by 

I - 
PATRON DISPUTES 

(A) Refusal to Pay Winnings. Whenever the Gaming Facility Manager refuses payment of 

alleged winnings to a patron, and the Gaming Facility Manager and the patron are unable to 

resolve the dispute to the satisfaction of the patron and the dispute involves: 

(1) At least five hundred dollars ($500), the Gaming Facility Manager shall 

immediately notify the Tribal Gaming Commission. The Tribal Gaming 

Commission shall conduct whatever investigation it deems necessary and shall 

determine whether payment should be made; or 

(2) Less than five hundred dollars ($500), the Gaming Facility Manager shall inform 

the patron of his or her right to request that Tribal Gaming Commission conduct 

an investigation. Upon request of the patron, the Tribal Gaming Commission shall 

conduct whatever investigation it deems necessary and shall determine whether 

payment should be made. 

(B) Notice to Patrons. The Tribal Gamine Commission shall mail written notice by certified 

mail, return receipt requested, to the Gaming Facility Manager and the patron of the decision 

resolving the dispute within thirty (30) days after the date that the Tribal Gaming Commission 

first receives notification from the Gaming Facility Commission or a request to conduct an 

investigation from the patron. 

(C) Effective Date of Decision. The decision of the Tribal Gaming Manager is effective on 

the date it is received by the aggrieved party as reflected on the return receipt. 

(D) Review of Decision. Within thirty (30) days after the date of receipt of the written 

decision, the aggrieved party may file a petition with the Tribal Gaming Commission requesting 

a review of the decision. The Tribal Gaming Commission may set a hearing on the matter or 

may make a decision based solely upon the prior decision and other documentation provided to it 

by the patron and the Gaming Facility Manager. The Tribal Gaming Commission shall then issue 

a written decision and mail it to the parties pursuant to the procedures set forth in Section (B). 

The decision of the Tribal Gaming Commission shall be final and binding upon the patron and 

the Gaming Facility Manager and shall not be subject to judicial review, dispute resolution or 

other legal action.