# Table of Contents

Table of Contents	1Emergency Responders Phone List Outside Support:	2Casino & Hotel Emergency Phone List:	3What is an Emergency?	41.	Purpose and Scope	52.	Emergency Operations Center (EOC)	5The Emergency Response Committee Roles:	5Emergency Response Teams	6Incident Commander	93.	Notification Process	104.	Essential Personnel	105.	Alarm Signals	106.	Medical Assistance	117.	Emergency Responses	11Bomb Threat	11Communicable Diseases	11Earthquakes	13Elevator Emergencies	14Explosion & Chemical, Biological, Radioactive, Nuclear Attacks	14Extreme Heat	16Fire	17Flooding	17Gas Leak	18Hazardous Materials	18Power Outages	19Casino	20Hotel	20Structural Collapse	20Tornado & Thunderstorms	21Tsunami	22Waste Water Treatment Plant Incidents	23Wildfires	24Workplace Violence	25Active Shooter	25Armed Robbery	26Hostage Situation	27Threatening Guests	28Suicide	28Suspicious Individuals	28Emergency Procedures Flip Chart	298.	Evacuation Procedures; Routes, and Assembly Areas	29Issuing Order to Evacuate	29Evacuation Routes and Assembly Areas	29In-Building Relocation & Shelter-in-Place	30Partial Evacuation	31Total Building Evacuation	31Casino	31Hotel	32Evacuation of Disabled Persons	34Reentry and Reoccupying	349.	Drills	3410.	Review and Amending of Emergency Action Plan	3511.	Appendix	35

Instructional Guidance: It is important to have emergency contact information readily available in case of an emergency when seconds matter.  

For emergency help at the Casino Dial ext. [insert #] from any house phone.

### **Emergency Responders Phone List Outside Support:**

Ambulance			

Police Department 

Sheriff’s Department							

Fire Department							

F. B. I. Division								

U. S. Secret Service									

Department of Health Services						

Poison Control Center								

Center for Disease Control and Prevention					

Emergency Management							

County Mental Health						

Humane Society							

American Red Cross								

Gas & Electrical Services Dispatch						 			

### **Casino & Hotel Emergency Phone List:**

Facilities Director							

General Manager 				

Assistant General Manager – Gaming Operations				

Call Center Manager								

Chief Engineer

Chief Executive Officer								

Chief Financial Officer								

Chief Operations Officer								

Chief Risk & Compliance Officer							

Security Director		     							            

Facilities Director									

Guest Relations Manager								

Hotel Director									

Hotel Engineer									

Hotel Front Desk									

Hotel Operations Manager								

Human Resources Director							

Information Technology Director							

Legal Deputy Attorney General							

Marketing Director	

Public/Media Relations									

Risk and Safety Manager								

Security Director									

Security Operations Manager							

Security Shift Manager’s Office           			

Surveillance Director (Gaming Commission)	

Introduction

Emergencies and disasters can strike anywhere and at any time bringing workplace injuries and illnesses with them. [Insert Name of Casino] may be required to deal with an emergency when it is least expected and proper planning before an emergency is necessary to respond effectively.

What is a workplace emergency?

A workplace emergency is a situation that threatens workers, customers, or the public; disrupts or shuts down operations; or causes physical or environmental damage. Emergencies may be natural or man-made, and may include hurricanes, tornadoes, earthquakes, floods, wildfires, winter weather, chemical spills or releases, disease outbreaks, releases of biological agents, bomb threats and explosions, workplace violence, and many other hazards. Many types of emergencies can be anticipated in the planning process, which can help employers and workers plan for other unpredictable situations.

Reporting an Emergency

If you are not sure if an incident falls into an emergency classification, call [insert emergency contact #, example Security dispatch], when an immediate response is needed.

When reporting an emergency:

· Stay on the (phone) line with the Security Officer.

· Provide the location and a description of the emergency.

· Provide the phone number at your location.

· Provide a thorough description of the incident to assure appropriate re­ sources are dispatched.

Department management will provide annual training for the casino employees and quarterly training for the hotel employees on the Emergency Procedures Guide for all employees under their direction.

The following is a breakdown of the training schedule:

1. Security personnel will participate in an oral review of all materials printed in the manual presented/conducted by a Security Training Officer or above. Duration: approximately 3 hours.

2. On the job walk-through - all required team members will participate in a workplace walkthrough covering emergency evacuation, fire extinguisher storage locations, AED storage locations, emergency exits, and escape routes with a member of Risk & Safety. Duration: approximately 1 hour.

3. Fire Extinguisher Training - all required will receive instructional training on the proper use and care of ABC Fire Extinguishers. Training administered by Risk & Safety. Duration: 1 hour.

# 1. Purpose and Scope

The Emergency Preparedness Plan is designed to guide and prepare [Insert Name of Casino] employees and management in the response to critical and emergency situations. The primary purpose is to protect team members and guests. 

This plan establishes a command structure so sound decisions can be made and effectively communicated to employees and patrons. 

# 2. Emergency Operations Center (EOC)

The Emergency Operations Center (EOC) is a physical location where Emergency Response Committee (ERC) members will meet and coordinate responses to emergency situations. The ERC is responsible for managing different aspects of an emergency.

The Primary EOC Location will be [insert preferred location]. The first alternate will be the [insert backup location]. The second alternate location will be the [insert other alternate office space]. If determined that the EOC locations within the casino have been compromised, the Crisis Management Team can meet at an on off-site location or virtually.

### The Emergency Response Committee Roles:

### 

The Emergency Response Committee (ERC) is made of high-level executives within the Casino-Resort Operations, Gaming Commission, and Tribal Government. The role of the ERC is that of executive command over the EOC, with the ultimate authority coming from the ERC Chief (the General Manager).  While not all incidents would require every member of the ERC, the following is a general list of the members:

Instructional Guidance: Insert titles appropriate to your gaming operation.

· General Manager – ERC Leader

· Director of Casino Operations

· Director of Marketing

· Director of Human Resources

· Director of Finance  

· Director of Hotel Operations

· Director of Security

· Director of Facilities 

· Director of Information Technology

· Director of Food & Beverage

· Director of Risk Management/Safety

· Gaming Commission Executive Director

· Gaming Commission Director of Regulatory Compliance

· Gaming Commission Director of Surveillance

· Tribal Government Chief Information Officer/Administrator

The Emergency Response Committee (ERC) does not make tactical decisions – these are left to incident commanders or those on scene such as firefighting or law enforcement leaders. 

**Emergency Operations Center (EOC) Manager**

The ERC may elect to appoint an EOC Manager to address the operations within the EOC. As the casino is operated on a 24/7 basis, until the ERC can be assembled and appoint an EOC Manager, the Casino Shift Manager on duty will assume the role of EOC Manager until otherwise designated by the ERC  Leader. The EOC Manager operates with the authority to coordinate and direct response activities, as granted by the ERC Leader. 

EOC Manager Responsibilities Include:

· Notifying Emergency Response Committee (ERC) of emergency incidents.

· Ensuring the EOC locations are adequately supplied and periodically updated.

· Assign and train, as necessary, employees who will accomplish tasks as required by the ERC. 

#### Safety Officer

The Emergency Response Committee (ERC) may choose to appoint a Safety Officer to monitor conditions and develop measures to ensure the safety of all employees and patrons. The Safety Officer would be responsible for briefing the ERC regarding incident safety and implementing safety protocols. The designee for this role would typically come from the Risk and Safety Department, such as the Safety Manager. 

#### Liaison Officer

The ERC may choose to appoint a Liaison Officer to coordinate with external agencies such as the Fire Department, Police Department and others as needed. The Liaison Officer supports the ERC by serving as the point of contact for agency representatives who are assisting with planning and responding to emergency situations. The Liaison Officer should be selected from those who have strong ties to outside agencies and neighboring properties who many have resources to assist in an emergency. This would typically be a representative of the Security Department, such as the Director of Security. 

### Emergency Response Teams

The ERTs are the “boots on the ground” and are responsible for facilitating specific protocols as directed by the ERC Leader or EOC Manager. ERTs are led by Department Directors or the highest level of management available during an incident. ERT’s will be those who may receive orders by Incident Commanders to initiate tactical responses. ERTs are also responsible for routinely providing status updates to the ERC

#### ERT-1: Facilities/ Maintenance

The ERT-1 is responsible for coordinating plans and emergency actions to provide emergency water, power, as well as responding to structure related emergency situations. Responsibilities of ERT-1 includes:

· Patron Safety

· Employee Safety

· Damage assessment

· Ensuring property infrastructure is maintained or repaired

· Coordinate emergency vendor service responses for life safety systems 

· Support emergency response

 ERT-1 is comprised of the following departments:

· Facilities/Maintenance – Primary

· Security/Public Safety  

· Hotel Operations 

#### ERT-2: Emergency Response

ERT-2 is responsible for responding to emergency situations, neutralizing dangers and restoring normal operational conditions. 

· Employee safety

· Patron Safety

· Property asset protection

· Access control, crowd control, traffic control

· Support law enforcement operations

· Support firefighting operations 

· Provide and coordinate emergency medical service

· Fatality management

· Search and rescue operations

ERT-2 is comprised of the following departments:

· Security – Primary

· Facilities 

· Surveillance 

#### ERT-3: Hotel Operations

Hotel Operations is responsible for providing services for displaced patrons, addressing external requests for shelter, and providing information to first responders about occupancy for response measures.

ERT-3 is comprised of the following departments:

· Hotel Operations – Primary

· Security/Public Safety 

· Food & Beverage 

· Marketing (Public Relations)

· I.T.

#### ERT-4: Casino Operations

ERT-4 is responsible for securing casino assets according to Policies and Procedures.

ERT-4 is comprised of the following departments:

· Casino Operations - Primary

· Finance 

· Security/Public Safety 

· Surveillance 

#### ERT-5: I.T. and Communication

ERT-5 is responsible for maintaining and administering various information and communication systems. Duties can include:

· Repair and restoration of telecommunication systems

· Protection, restoration, and sustainment of cyber and information technology resources

· Oversight of communications with incident management and response structures

· Oversight and response to initiated alarms 

ERT-5 is comprised of the following departments:

· I.T. – Primary

· Security/Public Safety Dispatch 

· Facilities 

· Surveillance 

#### ERT-6: Finance

Finance is responsible for tracking incident expenses and providing emergency funding to meet operational needs. Duties can include:

· Identify financial requirements for planned and expected operations

· Tracking all labor, materials, and costs associated to the emergency response

· Working with Executive staff and Human Resources to determine staffing needs

ERT-6 is comprised of the following departments:

· Finance – Primary 

· Human Resources 

· Casino Operations 

· I.T.

#### ERT-7: Logistics/Procurement

Logistics are responsible for planning and executing the acquisition and movement of food and beverage, supplies, and equipment and other resources in response to the emergency at hand. Duties can include:

· Procurement for support operations

· Warehouse and Inventory supply 

· Contracting services to support operations

· Food and Beverage for employees and patrons

· Transportation safety

· Transportation infrastructure 

ERT-7 is comprised of the following departments:

· Procurement (Finance) – Primary

· Transportation

· Food & Beverage

· Hotel Operations

· Facilities

· Security/Public Safety

#### ERT-8: Employee Services

Employee services is responsible for providing internal support for Employees before, during, and after an emergency.  The support can be in the form of communication with employees, recovery resources, or individual preparedness. 

ERT-8 is comprised of the following departments:

· Human Resources – Primary (Employee Assistance Program) 

· I.T. 

· Food & Beverage

· Procurement

#### ERT-9: Internal Coordination

Internal Coordination is responsible for providing resources, (personnel, space, etc.) to support response and recovery measures.

ERT-9 is comprised of the following departments:

· Food & Beverage – Primary

· Marketing

· Security/Public Safety

#### ERT-10: Reputation Management/Public Relations

One of the overarching goals during and after an emergency is the protection and enhancement of reputation. ERT-10 should plan, develop, and manage the properties response to emergency events. 

ERT-10 is comprised of the following departments:

· Marketing – Primary

· Tribal Government Officer

· All other departments support the communication strategy 

### Incident Commander

The incident commander is the person who makes tactical decisions during an emergency incident. This person will typically be part of the first responders from Fire Departments or Law Enforcement. ERT’s are expected to assist the Incident Commander with tactical needs as required. The ERT is also responsible for reporting tactical information to the ERC Leader or EOC Manager.

**Fire Control Room**

The Fire Control Room is used by responding firefighting agencies as the initial Incident Command Post.  

Fire Control Room has access to the following:

· Building diagrams and maps

· Key and other access devices

· PA System for announcements to the hotel tower and casino floor

· Land line

· Building diagrams

· Hotel elevator communication capabilities

· Elevator emergency overrides

· Smoke Control

· Backup generator information panel

The Incident Command Post will be utilized by the Fire Department and ERT responders to initiate and coordinate emergency tactical responses once they have arrived and taken command of the scene.

# 3. Notification Process

Security/Public Safety Dispatch will typically be the source of the initial notifications of emergency events once reported. Dispatch will contact emergency response personnel (911), Security/Public Safety, Surveillance, Gaming Commission, and the Casino Manager on duty. 

Once the scope of the emergency event has been identified, the [Security/Public Safety Manager/Casino Manager on Duty (EOC Manager) will be responsible for coordinating the notification of property management and activating the EOC. 

The Emergency Response Committee and Security/Public Safety Dispatch will be provided a listing of Casino Management cell phone numbers for emergency contact purposes. The Safety/Security Department is responsible for managing and updating the Emergency Contact List.

# 4. Essential Personnel

Beyond Emergency Response Committee employees, casino employees from other departments are needed to remain on scene during emergency events to ensure the emergency plans are executed effectively. The departments listed below are to remain on property to facilitate emergency procedures unless ordered to evacuate by the Incident Commander or in the case of imminent danger to their lives:

· **Emergency Response Committee Members**

· **Security/Public Safety & Dispatch** – Security and Dispatch play an integral role in responding to emergency situations to provide support to team members and guests.  

· **Facilities/Maintenance** – Facilities employees are needed to manage life-safety systems and utilities.

· **Surveillance** – Surveillance employees are needed to provide additional support to conduct observations and provide the ERC and the Incident Commander with up-to-date information during emergency situations.

Essential personnel are required to remain on duty to assist in the execution of emergency action plan, unless ordered to evacuate by the Incident Commander, or immediate risk to life is imminent. 

# 5. Alarm Signals

During an emergency event, the alarm system will activate to notify employees and patrons. The alarm will consist of siren sounds, flashing strobe lights, and announcements via the Public Address (PA) system. 

Strobes are located throughout the casino floor, event center space, restaurants, back of house areas, hotel guest rooms and hotel hallway.

For the casino floor, the PA system is located in [insert location], or other designated location. The PA system to the Hotel Tower is located in [insert location].

# 6. Medical Assistance

If a patron or employee is injured on property, Security/Public Safety EMTs or local EMS should be immediately contacted via Security/Public Safety Dispatch at ext. [insert #] Refer to Security/Public Safety/EMT Policy: 

Only trained personnel should conduct emergency medical treatment such as CPR.

# 7. Emergency Responses

### Bomb Threat

All bomb threats and suspect package incidents are to be treated as authentic until proven otherwise. 

**General Response:**

· Remain calm. Keep the caller on the line for as long as possible. Do not hang up, even if the caller does.

· Listen carefully. Be polite and show interest.

· Keep the caller talking to learn as much information as possible.

· If the capabilities exist, record the phone conversation. Complete the Bomb Threat Checklist and provide to Security/Public Safety.

· Write down as much detail as you can remember. Try and note any background noise, accents or unusual speech patterns.

· Immediately notify Security/Public Safety Dispatch at ext. [insert #] or Security/Public Safety Supervision at ext. [insert #] of the threat.

· Do not use radios or cell phones to communicate the threat. Frequencies from these devices may set off explosive devices. 

Refer to the Bomb Threat Procedures P&P for full response procedures. Additionally, refer to the Emergency Procedures Flip Chart, as well as the Telephone Bomb Threat Checklist within the Appendix.

### Communicable Diseases

Communicable illnesses and diseases, as defined and covered include, but are not limited to contagious herpes simplex virus-related diseases such as chicken pox, shingles, infectious mononucleosis, hepatitis B, severe acute respiratory syndrome (SARS), West Nile virus, tuberculosis, corona viruses, and pandemic flu. This policy is not intended to cover HIV and AIDS, which are generally not communicable through work-related activities, nor does it cover common illnesses such as colds and viruses, sore throats, or upper respiratory infections.

Each case of communicable illness and/or communicable disease exposure will be addressed promptly and with confidentiality and treated according to the individual facts and circumstances on a case-by-case basis. Managers needing guidance on assessment of contagious disease or potential health risk should contact the appropriate local health department or authority.

**Responsibility**

Potentially exposed employees, or anyone who discovers evidence of a communicable disease or communicable illness that could seriously endanger the health of others in the workplace must report such findings to their supervisor, manager, or department director. Human Resources is responsible for the administration and enforcement of this policy, and coordination with local and/or appropriate public health agencies as required in accordance with applicable law.

**Abatement Controls**

Diseases typically spread in either through the air, through direct contact with people, or through contaminated surfaces. Casino resort management will analyze the characteristics of the disease and reference Center for Disease Control, World Health Organization, tribal, Indian Health Service, state and local guidance on how to best abate the spread of the disease. Indian Health Services and the CDC will provide support and an evaluation of mitigation measures as requested. Controls could include:

· Disease-specific training for team members that include how the disease is spread and symptoms, how to protect themselves, and disinfecting procedures.

· Engineering controls, such as use of barriers between persons.

· Enforcing physical distancing between persons on property.

· Limiting occupancy of the property.

· Providing Personal Protect Equipment as needed.

· Requiring face coverings to worn by patrons and employees.

· Increasing the schedule of cleaning and disinfecting. 

**Confidentiality:**

Except for legally required reporting, the confidentiality of all medical conditions shall be maintained in accordance with applicable law. The number of persons who will be informed of the team member’s condition shall be kept at the minimum necessary to comply with legally required reporting, assure proper care of the team member, and to protect the health of others.  The name of the individual employee or patron involved will be kept confidential at all times, unless there is a legal obligation to disclose it.

**Reasonable Accommodation and Leave**

Decisions regarding the reasonable accommodation, if any, of an employee who has been exposed to or has contracted a communicable disease or illness, shall be made on a case-by-case basis based on the health and physical condition of the employee, the recommendations of their medical provider, and the health and safety of other persons with whom the employee will interact with.

An employee with a communicable disease or a communicable illness will be permitted to retain their position to the extent allowed under existing leave-related policies and, in accordance with applicable law.

**Quarantine:**

Leave will be mandatory:

1. When public health officials quarantine an employee.

2. Public health officials believe that the employee should be absent from work.

3. If deemed necessary by Management to protect other employees and patrons.

Employees are responsible to provide Human Resources with a written confirmation from a public health official of any quarantine period, as well as evidence that quarantine is no longer required. In such cases, Casino shall require the employee(s) to utilize available leave until return to work is authorized.

**Return to Work:**

An employee may return to work whenever, after reasonable accommodations and without

undue hardship when, 

1. the quarantine period has ended, and/or 

2. in the opinion of their medical provider, there is no substantial risk of transmission of the communicable illness or communicable disease to others, 

3. and provided the employee is able to continue to perform the job position’s essential functions with or without a reasonable accommodation.

### Earthquakes

**Earthquake Precautions:**

· Remove heavy objects and breakables from the top of cabinets or credenzas.

· Request appropriate personnel to secure cabinets, shelves, and furniture.

· Essentially, if it can fall on your head, move it or secure it! 

· Know your evacuation plan and assembly area.

· Identify areas to take cover, under desks or other sturdy furnishings.

**During an Earthquake:**

*If you are inside:*

· Stay inside.

· Crawl under a table, desk and watch for falling objects.

· Stay away from windows, mirrors, overhead fixtures, filing cabinets, bookcases and electrical equipment.

*If you are outside:*

· Move to an open area away from buildings, trees, and power lines.

· If forced to stand near a building, watch for falling objects.

*If you are in a vehicle:*

· Stop your vehicle in the nearest open area.

· Stay in the vehicle until the shaking stops.

**After an Earthquake**

· Remain calm and be prepared for aftershocks. Aftershocks are smaller earthquakes that follow the main earthquake.

· Do not use elevators.

· Do not use matches, lighter, or any electrical equipment that could cause as spark; gas lines may have been damaged.

· Check yourself for injuries, and if safe to do so, check for others who may be injured.

· Do not move seriously injured person unless they are in obvious immediate danger (of fire, building collapse, etc.).

· If an evacuation is ordered, leave your personal belongings behind. Take another employee with you and proceed to the nearest clear exit and assembly area.

· Initiate the “Buddy System” to verify that everyone is accounted for.

· Notify your supervisor of those who are unaccounted for (they may be at another assembly area).

· Do not enter the building until the Fire Department has determined it is safe to do so.

*Post-Evacuation Considerations:*

Do not leave your assembly point or leave work until officially released. The Fire Department relies on accurate count of employees to determine their rescue response. If you leave without being accounted-for, first-responders may be put in danger attempting to look for you.

### Elevator Emergencies

Due to certain incidents or malfunctions, elevators may cease to operate and leave patrons and employees trapped inside. When an elevator becomes non-operational the following procedures should be taken:

· Immediately notify Security/Public Safety Dispatch at ext. [insert #] Dispatch and/or Surveillance can reference the cameras within the elevator cab to determine if people are trapped inside. 

· If people are trapped inside, Dispatch will notify the following personnel:

· Security/Public Safety Supervision

· Facilities Maintenance Supervisor on Duty

· Elevator Service Company (OTIS) - 1-800-233-6847

· After Facilities employees have responded and but are unable to correct the issue, Dispatch will contact the Fire Department.

If at any time the persons trapped in the elevator are in need of medical or emergency response, Dispatch will immediately call 911 to respond.

**If Trapped in an Elevator:**

· Remain calm

· Do not force the elevator door open

· Press the alarm, call button, or use the telephone to alert assistance

### Explosion & Chemical, Biological, Radioactive, Nuclear Attacks

**Explosion:**

The effects of explosions can vary depending on the size and location.  

· If there is an explosion, immediately take cover behind tables, desks, or any other objects that will protect you from flying debris and glass.

· Once the effects have subsided, call Security/Public Safety Dispatch at ext. (insert number)

· Explosions may result in fire or building collapse, begin evacuation following fire evacuation/structural collapse procedures.

· Assist any disabled persons in evacuating the building. Do not use elevators

· Do not re-enter the building and wait for further instructions from the ERC Commander or Incident Commander. 

**Chemical:**

A chemical attack is the spreading of toxic chemicals with the intent to do harm. The toxic chemicals could be spread in a variety of ways: ventilation systems in the building, misting or aerosolizing devices, explosive device, or passive release (such as being left out in the open.) Procedures to take during a chemical attack:

· Look for symptoms of exposure. Visual signs could be people grouped together who have similar symptoms such as choking or eye irritation.

· Put distance between yourself and the area and immediately contact Dispatch at ext. [insert #] to report the incident. 

· Security/Public Safety Dispatch will contact Facilities to shut down air conditioning and forced air heating to limit the spread of the chemical.

· If safe to do so, report to your departmental shelter-in-place location.

· Lock doors, close windows and air vents.

· Improvise with what is on hand to seal gaps and create a barrier from contamination.

· Pay attention for official announcements from the Incident Commander for when to evacuate or cease shelter-in-place.

**Biological:**

Biological attacks differ from chemical attacks in that their symptoms are often delayed up to several days. Biological attacks could be executed through contaminated food, aerosol sprays, or physically distributed (such as through the mail).

Detection of a biological attack is difficult due to the delay in symptoms. The initial indication of attack may be increased absenteeism of employees. Be aware of emerging illnesses within fellow employees and report any abnormalities to the Safety/Security/Public Safety Department. 

**Nuclear & Radioactive:**

A nuclear weapon is a device that uses a nuclear reaction to create an explosion. Nuclear devices range from small and portable that can be carried by an individual to a weapon carried by a missile. Nuclear explosions may occur with limited or no warning. Hazards of nuclear explosions include:

· Bright Flash – The nuclear explosion produces extremely bright light that can cause temporary blindness.

· Blast Wave – The explosion can cause death, injury and damage to structures several miles from the blast.

· Radiation – Radiation causes damage to the cells of the body, and large exposures can lead to radiation sickness.

· Electromagnetic pulse – the explosion can damage electronics several miles away from the blast.

· Fallout – Fallout is radioactive visible dirt and debris that rains down on the surrounding area after the blast. Fallout can cause sickness to those outside.

When warned of an imminent attack, get inside the nearest building as soon as possible. Buildings made of brick or concrete are safest.  Go to the basement or the middle of the building. Stay away from outer walls, windows, and the roof.

Be inside before the fallout arrives. It takes approximately 10 minutes for the fallout to arrive, find adequate shelter before it arrives. Stay inside until authorities say it is safe to come out. 

### Extreme Heat

Extreme Heat is defined by a long period of at least 2-3 days with high heat and humidity and temperatures above 90 degrees. 

· **Excessive Heat Outlooks** are issued when the potential exists for an excessive heat event in the next 3-7 days. An Outlook provides information to those who need considerable lead-time to prepare for the event.

· **Excessive Heat Watches—Be Prepared!** Heat watches are issued when conditions are favorable for an excessive heat event in the next 24 to 72 hours. A Watch is used when the risk of a heat wave has increased but its occurrence and timing is still uncertain.

· **Heat Advisory—Take Action!** A Heat Advisory is issued within 12 hours of the onset of extremely dangerous heat conditions. The general rule of thumb for this Advisory is when the maximum heat index temperature is expected to be 100° or higher for at least 2 days, and nighttime air temperatures will not drop below 75°; however, these criteria vary across the country, especially for areas that are not used to dangerous heat conditions. Take precautions to avoid heat illness. If you don't take precautions, you may become seriously ill or even die.

· **Excessive Heat Warning—Take Action!** An Excessive Heat Warning is issued within 12 hours of the onset of extremely dangerous heat conditions. The general rule of thumb for this Warning is when the maximum heat index temperature is expected to be 105° or higher for at least 2 days and nighttime air temperatures will not drop below 75°; however, these criteria vary across the country, especially for areas not used to extreme heat conditions. If you don't take precautions immediately when conditions are extreme, you may become seriously ill or even die.

If you are under an extreme heat warning take the following precautions:

· Find air conditioning, if possible.

· Drink plenty of fluids.

· Avoid strenuous activities.

· Watch for heat cramps, heat exhaustion, and heat stroke.

Emergencies related to extended exposure to extreme heat include the following:

If you are feeling signs of heat exhaustion or heat stroke, immediately notify Security/Public Safety Dispatch at ext. [insert #] to request evaluation by an EMT/EMS. Cool down in an air-conditioned room or with cool water mist and towels, ice and cooling blankets or other methods you have available until medical help arrives.

### Fire

Employees are expected to know their department’s fire response plan, including emergency exits and evacuation assembly points. Additionally, employees are required to know where their nearest fire extinguishers and pull stations are located. 

When visible flames or smoke, smell of smoke, or other indications of fire exist, employees should take steps detailed in the acronym R.A.C.E. (Rescue, Alarm, Contain, Extinguish/Evacuate).

**Rescue**: Rescue any employee or patron from the immediate area.

**Alarm:** Alert other employees and patrons; if possible pull the fire alarm then contact Security/Public Safety Dispatch at ext. [insert #] with information about fire.

**Contain**: Close doors as you exit the area. Closing a door to room where a fire is present slows the fires progress by limiting oxygen and placing a physical barrier through which the fire must burn through to proceed. 

**Extinguish:** If safe to do so, extinguish the fire using the steps outlined in **P.A.S.S.** (Pull, Aim, Squeeze, Sweep.)

· **Pull:** Pull the pin from the fire extinguisher.

· **Aim:** Hold the hose in one hand and aim towards the base of the fire.

· **Squeeze:** Squeeze the trigger of the fire extinguisher

· **Sweep:** Sweep back and forth at the base of the fire. 

Remember that fire extinguishers are only capable of extinguishing small incipient fires. If you cannot extinguish the fire using a single extinguisher, evacuate the area immediately and do not make any further extinguish attempts.

When evacuating, leave your personal belongings behind. Do not use elevators. Provide assistance to mobility impaired guests when possible. As you evacuate, remember to assemble at your designated meeting area. Management needs to conduct an accurate head count, do not leave the assembly area or reenter the building until directed to do so. 

### Flooding 

Local infrastructure is not built to accommodate large amounts of rainwater. The roadways that lead to the facility can be particularly affected by flooding and debris that is washed into the roadway. Refer to the FEMA Flood Buddy website for your location: www.floodbuddy.com Flood Plain Map in the Appendix.

The National Weather Service sends Flash Flood Warning notifications to mobile devices. Pay attention to local news and NSW advisories for proper response to potential flooding emergencies:

**Flood Warning System:**

· **Flood Advisory**: An advisory is issued when a weather event is to become a nuisance, but flooding is not bad enough for a warning to be issued. Caution should still be exercised.

· **Flood Watch:** Issued when conditions are favorable for possible flooding. Monitor radio and television for further information. 

· **Flood Warning:** A hazardous weather event is imminent or already occurring. If advised to evacuate, do so immediately.

· **Flash Flood Warning:** A flash flood is imminent or occurring. A flash flood can take minutes to hours to develop, however, if you are in a flood prone area you should immediately move to higher ground. 

Never walk or drive through flood waters. It takes only 12 inches of rushing water to carry away most vehicles. 

### Gas Leak

Gas leaks from damaged pipelines or meters could result in fire, explosions, and serious bodily harm. Gas leaks can occur from a variety of incidents: unplanned contact with gas lines, construction, earthquakes, explosions, etc.  

**Identifying a gas leak:**

· Dirt or water being blown by air.

· Exposed pipeline after earthquake, fire, flood or other disaster.

· Unusual sound, such as hissing or whistling near a pipeline.

· The distinctive smell of natural gas (rotten eggs or hydrogen sulfide).

**Responding to a gas leak:**

· Alert others in the area, call Security Dispatch at ext. [insert #]

· Do not use any electrical equipment, lights, or fire alarm, light matches, cigarettes; a spark may ignite the gas.

· Facilities will investigate the area and if necessary, shut off the main gas supply.

· Security Dispatch will notify the Fire Department of the gas leak.

· If the ERC Commander or Incident Commander orders evacuation, assemble at your designated evacuation location.

### Hazardous Materials 

Departments who use hazardous chemicals as part of their routine duties are trained during onboarding about storing, handling, and mitigating hazards associate to chemicals. Additional training is provided when new chemicals are introduced. 

**Where to find information about chemicals on property:**

Each department will maintain their own Safety Data Sheets (SDS) binders, however, Security Emergency Medical Technicians (EMTs) or Facilities/Maintenance shall keep copies of each department’s SDS’s in the supervisor office (other location) within the EMT Rooms as well. 

**When a small chemical spill has occurred:**

Generally speaking, spills of common chemicals less than 1 gallon in volume are mitigated by those personnel trained and knowledgeable in the use of these chemicals. However, any chemical spill (of certain volumes or chemical/physical properties) beyond the capabilities of trained users, or other internal response providers is classified as an “emergency spill.”

**When a large chemical spill has occurred:**

· Immediately notify Security/Public Safety Dispatch at ext. [insert #] who will then contact the Fire Department and Emergency Response Team.

· Have the SDS readily available for first responders. 

· If safe to do so, begin to contain the spill with available equipment (e.g., pads, booms, absorbent powder, etc.).

· Secure the area and alert other site personnel.

· Do not attempt to clean the spill unless it is safe and you are trained to do so.

· Attend to injured personnel and call the medical emergency number, if required.

· If hazardous gas, fumes, vapors are present, immediately notify Facilities/Maintenance to turn off the ventilation system to prevent the fumes from circulating in the building.

· Call a local spill cleanup company (remediation company) or the Fire Department (if arrangement has been made) to perform a large chemical (e.g., mercury) spill cleanup.

**Spill Kit Locations:** Spill Kits are located at the following locations: [insert location]

**Biohazardous Material:**

Biohazardous materials include blood and other infection materials. 

· Untrained employees will not attempt to clean or touch the hazardous material. 

· Contact Security/Public Safety Dispatch at ext. [insert #] and inform them of the location of the material and who is needed to clean the area (EVS, Housekeeping, etc.).

· Make sure guests and other employees stay out of the area.

· Trained employees will respond, clean, and dispose of hazardous materials as described in their Exposure Control plans required by the Blood borne Pathogens Policy and Procedure.

If a biohazardous scene is beyond the cleaning capability of our employees contact biohazardous removal vendor.

### Power Outages

Casino Resort is equipped with both uninterruptible power supply (UPS) battery back-up as well as multiple generators so that the casino floor and remain fully operational. While life-safety systems of the Hotel have back-up power, not all electronic functions are fully operational during a power outage. For unplanned power outages, the following procedures should take place:

· Employees who work in cash handling positions should follow their departments procedures for securing their workspace before continuing.

· Gas & Electric will be contacted for determination of cause and length of time the outage shall be in effect.

### Casino

Each department should have in place procedures for securing their areas in case of a power outage. In addition to departmental specific procedures, the following should take place in the event that power is lost, and back-up power fails: 

· Remain calm, go to a lighted area if possible.

· If safe to do so, assist guests from the casino floor.

· Use flashlights to guide patrons to safe areas (use of cell phones for flashlight capability is allowed for all employees in emergency situations).

### Hotel

When electric power fails, the Hotel has the following capabilities:

**Life Safety Systems**

· Lighting in the Hotel Floor Hallways and Stairwell remain functioning.

· Hotel Service Elevator remains functioning.

· One designated elevator remains functioning; all other elevators will not be operational. 

**Non-Operational Systems with Power Loss:**

· Lighting inside Hotel Guest Rooms 

· Phones in Guest Rooms, Elevator Lobbies, and Stairwells

· Air conditioning

· The proxy-card access system to gain entry to the Service Closets will not be operational; hard-keys will be required to enter these areas.

Hotel Employees have prepared emergency bags for each floor in case of emergency that include light sources and other supplies to assist patrons in case of full life-safety power loss. 

### Structural Collapse

When internal load bearing structural elements fail, a building will collapse into itself, and exterior walls are pulled into the falling structure. This scenario may be caused by construction activity, an earthquake, or fire, and may result in a dense debris field with a small footprint. Alternatively, if the structural failure is caused by an explosion or natural forces such as weather, the building may collapse in an outward direction, resulting in a less dense and more scattered debris field.

The risks after a collapse include fire, flooding, escape of natural gas, exposed electrical wiring, and blocked exits, stairwells and other means of egress.

Response Procedures:

· Drop, Cover, Hold-on.

· Seek shelter under sturdy furniture.

· Move away from windows and glass.

· Evacuate employees and patrons from affected areas of the building or the whole building using fire evacuation procedures.

· Wait for emergency personnel for further direction.

### Tornado & Thunderstorms 

A Tornado watch is issued when weather conditions are favorable for severe thunderstorms to produce tornadoes in and close to the watch area. Since any thunderstorm capable of producing a tornado is defined as severe, a tornado watch is also automatically considered to be a severe thunderstorm watch. In most cases, the potential exists for large hail and/or damaging winds in addition to the tornadoes.

A tornado warning is an alert issued be the National Weather Service designed to warn the public that severe thunderstorms with tornadoes may be imminent. It can be issued after a tornado or funnel cloud has been spotted by eye, or more commonly, if there are radar indications of tornado formation. When this happens a tornado siren will go off in the area warning individuals to take immediate safety precautions.  

When weather conditions are threatening or severe, the Security/Public Safety department and Safety Officer at the casino will monitor weather radios as well as local radio and television stations for weather reports and be in regular communication with the National Weather Service. If a tornado has been monitored or reported within fifty (50) miles of a casino, then the security/public safety supervisor will inform operations manager of the situation. If needed, the Casino will make the announcement to cash out tickets and have the customers leave the casino at this time. During these periods, the Security/Public Safety supervisor and Safety officer will coordinate with the operations manager on duty and keep them advised of the situation and on any changes as they occur.  Any actions to be taken will be determined by the Operations manager, safety officer and the security supervisor on duty. In the event that a tornado is observed on the ground within [XX] miles and is on track towards the facility the evacuation process will begin. All departments should refer to their dept. specific evacuation procedures before going to the tornado shelter. 

· Employees should stay weather ready and remember: If you can hear thunder, you are close enough to be struck by lightning. 

· Go to your secure location and stay away from windows if you hear a severe thunderstorm warning. Damaging wind or large hail may be approaching.  

· If outside; go inside a sturdy building immediately if severe thunderstorms are approaching. Sheds and storage facilities are not safe, seek out buildings with electrical wiring and plumbing. Try to find a room without an exterior wall or window.

· Taking shelter under a tree can be deadly. The tree may fall on you. Standing under a tree also put you at a greater risk of getting struck by lightning. 

· If in a vehicle: Being in a vehicle during severe thunderstorms is safer than being outside; however, drive to closest secure shelter if there is sufficient time.

· Avoid contact with wiring, plumbing, and fencing. Lightning can travel long distances through metal.

· Urge all patrons to remain inside during the thunderstorm or evacuate as appropriate. If evacuation is not possible escort patrons and employees to the designated area.

**If someone is struck by lightning:**

· Call Security/Public Safety Dispatch at ext. [insert #].

· If trained, perform lifesaving first aid or use automated external defibrillator.

· Don’t be a victim; if possible, move the victim to a safer place.

### Tsunami

Tsunami's are a series of waves (not just one) caused by a large and sudden displacement of the ocean. Tsunamis radiate outward in all directions from the disturbance and can move across entire ocean basins. Most tsunamis are caused by large earthquakes below or near the ocean floor, but tsunamis can also be caused by landslides, volcanic activity, and certain types of weather and near-earth objects (e.g., asteroids, comets).

A tsunami can be very dangerous to coastal life and property. It can produce unusually strong currents, rapidly flood land and cause great destruction. The flow and force of the water and the debris it carries can destroy boats, vehicles, and buildings and other structures; cause injuries; and take lives as the tsunami moves across the land. 

A natural tsunami warning may be your only warning.

**Natural warnings include:**

· A strong or long earthquake

· A loud roar (like a train or an airplane) from the ocean

· Unusual ocean behavior 

· the ocean could look like a fast-rising flood; or

·  a wall of water; or 

· it could drain away suddenly like a very low, low tide.

If you are in a tsunami hazard zone and receive a natural warning, a tsunami could arrive within minutes:

· In case of an earthquake, protect yourself. Drop, Cover, and Hold on. Be prepared for aftershocks. Each time the earth shakes, Drop, Cover, and Hold on.

· Take action. Do not wait for an official warning or instructions from officials.

· As soon as you can move safely, move quickly to a safe place. Follow evacuation signs or go as high or far inland (away from the water) as possible.

· If there is earthquake damage, avoid fallen power lines, and stay away from weakened structures.

· When you are in a safe place, get more information from radio, television, or your mobile device (text or data).

If you are in a tsunami hazard zone and receive an official warning: 

· Stay out of the water and away from beaches and waterways. 

· Get more information from radio, television, or your mobile device (text or data). 

· If officials ask you to evacuate, move quickly to a safe place. 

· Follow evacuation signs or go as high or far inland (away from the water) as possible.

Many people living near coastal areas will be affected, potentially including employees and the general public. Since a Tsunami often occurs after a major earthquake multiple issues such as loss of power, structural damage to the facility, structural damage to nearby bridges/roadways and other infrastructure may complicate the evacuation of the facility. [If facility is vulnerable to Tsunami waves insert specific Tsunami response plan here]

For facilities that are near but not vulnerable to a Tsunami wave the ERC should consider that evacuees from coastal areas may be in need for temporary shelter and should coordinate with local authorities to determine what accommodations or supports our facility can make to help evacuees. 

### Waste Water Treatment Plant Incidents

The Waste Water Treatment Plant presents unique hazards due to the chemicals handled as well as the volume of water than Casino Resort manages. The Waste Water department has remote capabilities to manage some equipment and systems from off-site. During any potential wastewater emergency, contact the Waste Water Treatment Plant Manager.

**Hazardous Chemical Spills:**

Several toxic chemicals are used to process wastewater and clean our water supply. Many of these chemicals are stored in large volumes, such as 55-gallon drums. To mitigate the impact of potential chemical spill, spill kits are located within the Wastewater treatment plant, one by the entrance, and another by the EDR Room. 

In the event of a high-volume chemical spill:

· Immediately notify Security/Public Safety Dispatch at ext. [insert #]

· Evacuate employees and guests from the casino. Do not allow persons to exit out the area closest to the chemical spill. 

· Notify Facilities/Maintenance to have the air handlers powered down. Some chemicals within the wastewater treatment plant, when combined, can create deadly gasses. Shutting down the air handlers as quickly as possible mitigate the potential of the gasses entering the casino.

· Move west or to higher ground. Patrons and Employees need to move as far as possible from the chemical spill or reaction of mixed chemicals.

**Water Leaks:**

In the event where a severe water-main line break occurs, the response to the break will depend on multiple variables. In any event, the following procedures should be followed:

· Contact Security/Public Safety Dispatch at ext. [insert #] and report the location the flooding.

· Evacuate effected patrons and employees from the area.

· People located in the basement and lower-level areas should be prioritized for evacuation. 

**Water Tanks:**

If your facility has a water tank, or a water tank is or has been placed near the facility, consideration should be given to the flooding potential in the event of failure. A catastrophic failure of a water tank can pose an extreme level of danger. If a water tank was to rupture, several hundreds of thousands of gallons will come rushing towards departments in the direct path of travel.  Whenever possible advance mitigation of this danger is preferred. Consideration should be given to the formation of landscaping and channeling of the water into areas that would have the least impact to the facility and community. 

Remember very little warning will be available if there was a catastrophic damage to a tank. Take the following steps once alerted to the catastrophic damage. 

· Immediately evacuate the area where in the path of the water. Head to higher ground.

· Notify Security Dispatch of the rupture, Dispatch will contact 911.

· Evacuate the property as quickly as possible. Have patrons and employees head to higher ground.

· Wait for emergency responders to for allowance for access to safe location.

The water from a ruptured tank itself is a hazard, due to amount and speed of travel; however additional hazards exist that accompany the water:

· Rocks, trees, mud, and other debris can be swept from s hillside or other areas within the waters path.

· Chemicals and fuel from the transportation and Waste Water Treatment plant will be swept up by the water.

· Do not walk or drive through the waters.

### Wildfires

Wildfires are common in the greater area and can spread quickly, especially during dry and windy conditions. The ERC Commander will be responsible for maintaining communications channels with the Fire Department to respond to the changing risk of the wildfire.

**Employee Duties:**

· Stay aware of the latest news and updates from department management, local media, and fire department.

· Due to wildfires, it is likely the electric company will shut down power to our area, which can include power to cell towers. Be prepared to use alternate modes of communication between departments (radios, Wi-Fi calling.) 

· If ordered to evacuate, follow the directive given by the EOC Manager or Fire Department.

**ERC Duties:**

The Fire Department will receive the most up-to-date information regarding wildfires that could affect the facility and they will be the source of wildfire information to the property. The Fire Chief or Duty Officer will have direct contact to the property via Security/Public Safety Dispatch radio communication or the designated EOC Liaison Officer. Dispatch will then relay information to the EOC designee. Due to the level of strain on the fire department during wildfires, all other personnel should refrain from contacting the Fire Chief/Department directly.  

**EOC Manager:**

· Determine if evacuation of the property or outlying buildings is necessary. The Fire Chief can be contacted to determine the correct action. Due to the sophistication of the life safety systems of the property, the most likely action taken if the property is under immediate threat of wildfires is to shelter-in-place.  

· If evacuation is ordered, ensure that an inspection of the area has been completed to ensure that all team members and guests have evacuated.

· If shelter-in-place or in-building relocation is ordered, be prepared to accept reservation residents in the Event/Conference Center, or other designated area.

**Security/Public Safety Director**

· Responsible for communicating with Security/Public Safety Dispatch and relaying status of wildfires to the ERC. 

· Coordinate the evacuation of casino patrons.

**Hotel Manager/Director**

· Coordinate the evacuation of hotel guests.

**Facilities Director/Manager:**

· Coordinate the shutdown of utilities as needed.

· If shelter-in-place is ordered, prepare to have air handlers closed to limit smoke intake into the building.

**Note:** The Fire Department and Tribal Police will also be coordinating efforts to evacuate residents of the reservation. The casino has been designated as a shelter-in-place location for reservation residents. 

### Workplace Violence

While workplace violence cannot be predicted, studies have found that the following warning signs exists:

· Half were motivated by a grievance related to a domestic situation, workplace, or other personal issue. 

· Two-thirds had histories of mental health symptoms, including depression , suicidal, and psychotic symptoms. 

· Nearly all had at least one significant stressor within the last five years, and over half had indications of financial instability in that timeframe. 

· Nearly all made threatening or concerning communications and more than three-quarters elicited concern from others prior to carrying out their attacks.

### Active Shooter

An active shooter is individual actively engaged in killing or attempting to kill people. They usually target confined and populated areas. In most cases, there is no pattern or method to their selection of victims. Most active shooter situations are unpredictable, evolve quickly, and are over in minutes.

**How to Respond:**

***Run***

· Have an escape route and plan in mind.

· Leave your belongings behind.

· Keep your hands visible.

· When safe, contact Security/Public Safety Dispatch at ext. [insert #].

***Hide***

· If you cannot reasonably escape, hide in an area out of the shooters’ view.

· Block entry to your hiding place by locking and barricading the entrance.

· Stay quiet; silence your cell phones.

***Fight***

· When you cannot run or hide, take action only when your life is in imminent danger.

· Attempt to incapacitate the shooter.

· Act with aggression; throw items.

**First Responders on Scene:**

*When Law Enforcement Arrives*

· Remain calm and following instructions.

· Put down any items in your hands.

· Keep your hands visible at all times.

· Avoid pointing, screaming, yelling.

· Do not interfere with officers who are responding to the shooter.

*If Emergency Personnel Ask You...*

· Tell them the location of the shooter.

· The number of persons shooting.

· Clothing, Gender, Race of the shooter.

· Type of weapon – handgun, rifle, shotgun.

· If you know people are hidden or barricaded and their location.

*When you make it to safety...*

· Follow instructions of Emergency Personnel

· **DO NOT LEAVE** until law enforcement has given instructions. Emergency personnel will devote more resources for rescue if they unknowingly believe you are still inside.

· Go to your evacuation assembly area so that you and your team members can be accounted for.

### Armed Robbery

Casino Resort has invested many resources to prevent armed robbery, including a trained and well-staffed Security/Public safety Department, extensive surveillance equipment and staff, and our own Tribal Police force. However, the risk of armed robbery still exists, and the following procedures should be taken in the event of one:

**Robbery in Progress:**

· Act calmly. Do what the robber says.

· Do not resist, cooperate for your safety and the safety of guest and your fellow employees

· Robbers are usually excited and easily provoked. Keep your movements short and smooth to avoid startling the robber. Tell the robber about any movements you plan to make.

· If it can be done safely and without alerting the robber, contact Security/Public Safety to report the robbery. 

· Observe carefully; study the robber for any distinguishing features that may assist in later investigation

**After the Robbery:**

· Immediately notify Security/Public Safety of the robbery and report and possible injuries.

· Close the area of the robbery to preserve the scene for Tribal Police investigation.

· Preserve any evidence or notes the robber may have left behind.

· Each employee involved in the incident should prepare their own statement of the incident and the description of the robber. 

### Hostage Situation

A hostage situation is any situation in which a person or persons are forced to stay against their will by one or more individuals. Usually weapons are in the possession of the hostage taker and hostages are threatened with bodily harm. Hostage takers could be almost anyone and all hostage situations are considered dangerous events.

If you are the first person to identify a hostage situation, use the following procedures:

· Get away from immediate danger.

· Secure the immediate area. If possible, evacuate others.

· Call Security/Public Safety Dispatch at ext. [insert #] Report the following:

· Number of hostages

· Type of incident

· Number of hostage takers

· Type and number of weapons

· Report threats that were overheard from hostage takers

· Dispatch will contact Tribal Police as well as alerting the casino management. 

If you are taken hostage:

· Remain calm and polite.

· Avoid heroics and acting foolishly, others’ lives could depend on your actions.

· Speak normally, do not complain or be argumentative. 

· Follow the hostage taker’s instructions.

· Remember details of the hostage taker so that you can later relay the information to law enforcement.

When Police arrive, provide the following:

· Number of hostages

· Threats and demands of the hostage takers

· Types and numbers of weapons

· Information of any individuals in the hostage area

· Precise areas of the hostage takers

· Floor plans of the area.

· Identity and description of the hostage takers; photos of the hostage taker or hostages.

In a rescue situation:

· Remain calm. Most rescues are over within seconds and are successful.

· Do not move. Movement draws attention and could cause law enforcement to use force on you.

· Let the rescuers apprehend the hostage taker, do not attempt to help.

· Do not resist or argue if rescuers aren’t sure if you are a hostage or hostage taker, be compliant and wait for the confusion to clear.

### Threatening Guests

If you are ever confronted by a guest who has made you feel that your safety is in jeopardy and you need to contact Security/Public Safety discretely, use the “Mrs. Rose” code. Inform threatening guest that you will call “Mrs. Rose” to better assist with their issue. 

Then, contact Security/Public Safety Dispatch at ext. [insert #] and request that “Mrs. Rose” come to your location to assist a guest. Dispatch will understand that you are under duress and send Security/Public Safety Officers to respond to deal with guest.

### Suicide

*Response to the individual:*

· Notify Dispatch at ext. [insert #] who will contact 911.

· If trained, perform life-saving aid.

· If obvious that the person has been dead for a period where lifesaving first aid cannot be made, do not touch, cover or move the person. Treat the area as a crime scene. 

*Response to scene:*

· Dispatch will contact the Casino Shift Manager on duty, the Tribal Police, BIA law enforcement or other appropriate law enforcement personnel. 

· The Casino Shift Manager will activate the Emergency Response Committee.

· Close the area around the incident to all guest and team members.

· If possible, block the view of the scene.

*After the incident:*

· Once the person has been removed and the assigned law enforcement officers have cleared the scene, cleanup can begin

· Follow biohazard procedures for cleaning

· Prepare for media inquiries. No one but the designated spokesperson representing the facility/tribe will report to the media or other inquiries. Our designated spokesperson is: 

### Suspicious Individuals  

A suspicious person is any person who doesn’t belong in certain areas of the Casino Resort and may potentially do harm. A suspicious person may be someone attempting to falsely present that they are vendor, guest, or employee. Suspicious persons can include former team members. It’s every team member’s responsibility to recognize suspicious persons and report them to Security as soon as possible. 

**Recognizing Suspicious Persons:**

· No employee or vendor badge. All employees and vendors are required to have badges forward facing and visible at all times while on property and in back-of-house areas. 

· Do not allow persons without badges to access sensitive or restricted areas. 

· If you observe anyone without a badge in a sensitive area, confront the person (if safe) and ask about their lack of identification.

· If the suspicious person refuses to leave, walk away if there is a potential for violence. Report the person to Security/Public Safety Dispatch at ext. [insert #] Provide a detailed description of the person and their whereabouts.

**Minimizing the Impact of Suspicious Persons**

· Never leave company property in unsecured areas that suspicious persons could readily steal.

· Log off from computers and other devices before leaving an area. 

· Secure sensitive materials, files, and confidential information.

### Emergency Procedures Flip Chart

In conjunction with the emergency procedures above, Security/Public Safety Departments should generate Emergency Procedure Flip Charts that are located near employee time clocks/exits for ease of access. These flip charts can be used for quick reference for procedures during an emergency. 

# 8. Evacuation Procedures; Routes, and Assembly Areas

Upon being hired, departmental management required to train their staff on how to evacuate, the use of the “buddy system”, and where to assemble in the event of an evacuation.

When an alarm or authority issues an evacuation announcement all team members are expected to immediately conduct their evacuation procedures. Employees  who have direct information to an emergency information should contact Security/Public Safety Dispatch at ext. [insert #]. **All other employees should refrain from contacting Dispatch about the emergency situation at hand, as they can inadvertently take Dispatcher’s attention away from dealing with the emergency.**

### Issuing Order to Evacuate

The following have the authority to issue an evacuation:

· Fire Department Incident Commander

· General Manager or highest-ranking property manager

·  Director of Security/Public Safety 

· Director of Risk Management/Safety

· Director of Hotel Operations

· Safety Manager

· Chief Engineer

· TGRA Executive Director or equivalent

### Evacuation Routes and Assembly Areas

Departmental management shall ensure that evacuation route maps are posted in each work area. The evacuation routes shall include:

· Emergency exits

· Primary and secondary evacuation routes

· Location of Fire Extinguishers

· Fire Alarm Pull Stations

· Assembly points 

Elevators shall not be used to evacuate during emergencies. After being deactivated, escalators can be used to evacuate the building. (Note: The fire department will still have control over elevators to assist in their response.)

**Assembly Areas:**

Depending on the emergency incident on hand, the assembly or evacuation areas can vary. Consideration to the specific emergency and location of the emergency should be considered when directing staff and patrons to a specific area. Below are some sample examples to aid you in the determination of evacuation locations.

While established evacuation areas have been created, there are times where guests and employees will need to evacuate to other locations. A list of possible evacuation assembly areas:Examples only. Evacuation locations should be specific for your gaming operation. 

· West/East Parking Lot: This is designated assembly areas for team members on the west/east side of the property.

· North/South Parking Lot: If the West/East Lot is not usable for evacuation purposes, team members and guests should be directed to this lot (location description)

· Open/Dirt Lot: Designated assembly area for team members at certain location of the property.

· Employee Parking Lot: This area would be used in the instance where guests and employees would need to put a large amount of space between themselves and the property (i.e., where risk of structural collapse is likely.)

In most cases, In-Building relocation is preferred to evacuating guests and employees from the building if safe to do so. 

### In-Building Relocation & Shelter-in-Place

Depending on the emergency and the reasonableness, relocating guests and employees to a safer area within the property is always preferred rather than exiting the building. Evacuation routes from the hotel and casino requires guests and employees to walk into or through roadways that might be in use or where first responders will be traveling. Each department will determine an assembly area for in-building relocation and train their employees during initial training.

Not only will guests and employees be part of the in-building relocation, but residents of the reservation as well. When certain incidents occur, such as a fast-moving wildfire, the Tribal Police Department and the Fire Department will utilize the casino to shelter reservation residents. 

Areas to consider relocating guests and employees: [insert locations]

**Event Center (Conference Rooms)**

When safe to use, the Event Center space is ideal for relocating a large number of guests while having access for emergency response personnel. Relocating guests into the Event Center also assists in having a more accurate accounting of the guests, rather than have them exit the building and potentially leave property.

Additionally, in instances where we need to relocate guests for an extended period of time, we have the capability to arrange seating, and have kitchens nearby to provide food and drink.

**Pool Area**

This space can accommodate large amounts of patron, and hotel guests can be easily directed towards this space once they have exited the stairwells. Take into account for additional safety concerns for this area, including weather. 

**East/West or North/South Side of the Property:**

In incidents where there is no threat of imminent danger to guests or employees relocating persons to a fully operational area of the property can be the most effective relocation plan. 

In response to some emergency situations, employees and guests may need to remain in the building, at their work areas or in other safe locations. Circumstances such as creating a barrier between occupants and potentially hazard air or escaping violent situations may necessitate shelter-in-place. 

Individual departments need to specify their shelter-in-place locations. Accommodations for guests need to be considered for areas (even back of house) in where we might be able to shelter them in an emergency.

### Partial Evacuation

Partial evacuation occurs when some, but not all of the casino or hotel must be evacuated. If the decision has been made for a partial evacuation, all employees and guests will immediately listen to instructions provided by the Incident Commander. 

When partial evacuation takes place, priority will be given to guests and team members in areas of highest risks. For instances of partial evacuation of the hotel, this may include the floor immediately above and two floors below the affected floor. 

### Total Building Evacuation

The emptying of the entire casino and resort in response to an emergency. As with partial evacuations, priority should be given to guests and employees in areas under the greatest risk of danger. The Incident Commander and ERC should coordinate to avoid the congestion of exit routes that would delay evacuation. 

### Casino

In the event the casino needs to be evacuated, the ERC Commander will facilitate the use of the departmental resources to ensure guests and team members safely exit and assemble at evacuation assembly points. Departments should have evacuation routes posted in their work areas for review. 

When ordered to evacuate, or when imminent danger exists, employees are to proceed to the nearest exit, and bring other employees and guests with them. **If guests or employees refuse to evacuate the area, do not continue to attempt to convince them to leave. Exit the area and note their location for first responders so the Incident Commander can be informed.**

### Hotel

In the event the Hotel need to be evacuated, the following procedures will take place:Examples only. Locations should be specific to your gaming operation. 

· A Security/Public Safety employee will report the to the Fire Control Room to issue announcements to the Hotel Tower based on the current emergency incident upon confirmation of response from ERC Commander. A listing of pre-drafted announcement will be used to inform guests of the response needed.

· Guests will be ordered to evacuate via stairwells. Elevators may not be available to evacuate during an emergency.

· The Hotel Stairwell doors unlock automatically when a fire alarm is triggered, however, Security/Pubic Safety Dispatch will release the locking mechanisms in the hotel stairwells to grant access to every floor.

· Hotel Management will have two listings prepared for first responders to utilize: 

· A full listing of occupied rooms

· A listing of rooms where guests have identified as disabled and may require assistance to evacuate.

· At the direction of the ERC Commander or designee, Valet will assist by posting an employee at both the East/West and North/South Hotel tower exit stairwells in order to direct guests to the designated evacuation rally point.

· Surveillance will be called to provide up-to-date information and observations for first responders.

· Prior to the arrival of first responders, and if possible, to safely conduct, Security/Public Safety Employees will assist in the evacuation of guests and employees from the Hotel Tower. 

· In case of fire, the floor where the fire is located has the highest priority for evacuation. The floor above and two floors below have the next highest priority for evacuation 

· If a total evacuation is required, employees will begin wherever the greatest risks exists, and then evacuating from the Top Floor and continuing down for each floor.

· The exception for beginning on the top floor shall be when guest with mobility issues or disabilities have been identified, an evacuation team will report to these identified rooms. 

· Evacuation Chairs used for assisting disable guests are located [insert location(s)].

· To facilitate the evacuation, the following shall be performed:

· Security/Public Safety will obtain the Master Key and Master Proxy key-fob from the Key Watchers in order to gain entry to rooms to assist the evacuation. There are two “master key” set in the East/West Employee Entrance Key Watcher and one (1) set located in the North/South Key Watcher. 

·  The manual door entry tool (fishhook) will also be brought by responding officers. The fishhook devices are located in the Security/Public Safety Training Room, the Hotel Managers Office, and the Locksmith’s Office.

· A device to unlatch Hotel Door security latches will be brought by responding personnel in the event guests in a room are unresponsive to the evacuation process.

· The “stair-chair” used to provide ambulatory assistance downstairs will be obtained. The stair-chairs are located in each of the Top Floor stairwells.

· Hotel Management will also bring any means to gain access to guest rooms in order to ensure the building is clear.

· Security/Public Safety Dispatch will release the hotel stairwell vestibule locks so that first responders and team members can gain quick access to various hotel floors using stairwells only.

· Employees will direct evacuees towards the stairwells.

· Upon clearing a floor, the team response team will notify Dispatch and continue to other effected floors.

· If guests or employees refuse to evacuate the area, do continue to attempt convince them to leave. Exit the area but note their location for first responders so the Incident Commander can be informed.

· When first responders arrive on scene and take command, Dispatch will inform the response team to discontinue the evacuation process as the fire department takes over the scene.  

**Evacuation Route**

In the case of the Hotel evacuations, In-Building relocation of guests and employees is preferred if safe to do so. The closest In-House relocation area to the Hotel is Event Center. Evacuation routes from the Hotel to the Event Center are the following:Examples only. Evacuation routes should be specific to your location. 

· Hotel Lobby – Evacuees can be routed through the Hotel Lobby into the Event Center.

· **Note**: The ERC will need to ensure that multiple team members are available to guide evacuees from the Lobby to the Event Center.

· Pool Gate – Evacuees can be routed from the Hotel Emergency Exits directly into the Event Center.

· Note: The ERC will need to ensure that an employee opens the Pool Gate for evacuee access, as the door cannot be opened from the outside of the Pool.

In all scenarios where In-Building Relocation is not available, the ERC will need to determine the best evacuation assembly area. 

**Exits**Examples only. Locations should be specific to your gaming operation.****

In the event of an emergency, the guests and employees will not have access to the hotel elevators to exit. Stairwells located on the west/east or north/south of the tower lead to emergency exits. 

Both exit doors and the vestibule doors that lead to exit stairwells **shall not be propped open.** The Hotel Tower stairwells are pressurized, which will negate the ability of smoke to enter the stairwells. If these doors are propped open, the depressurization could lead to smoke entering the stairwell. 

Due to the Hotel Emergency Exits spilling out into the roadway, the ERC needs to ensure that the evacuation routes from those areas are safely managed, as first responders, fire departments, and other emergency personnel will be driving their vehicles and occupying the areas during emergency events.

### Evacuation of Disabled Persons

Priority must be given to assisting disabled persons during an emergency event and evacuation. To assist those who cannot descend stairs during, evacuation chairs are available in the following locations:

· Other location Stairwell.

· Both the East/West and North/South Hotel Stairwells on the Top Floor Hotel.

Remember that the chair will need to be returned to the evacuation area if additional disabled guests require evacuation.

### Reentry and Reoccupying

After an emergency situation has concluded, at the sole direction of the Incident Commander, the building may be reentered.

# 9. Drills

Examples only. Drills should be specific to your gaming operation. Casino employees are required to conduct one emergency drill each year. Hotel employees are required to conduct quarterly emergency drills. 

Employees must conduct exercises, so they understand their nearest exits, nearest fire extinguishers, their evacuation assembly areas, and use of the “buddy system.”

To ensure the safety of employees and guests by conducting emergency drills in each department which tests staff knowledge of emergency response procedures for fire including R.A.C.E. and P.A.S.S., and ensures that team members are prepared to assess, address, and direct our guests in an emergency.  

All departments will schedule and conduct one fire drill per shift each year to practice emergency response skills necessary to effectively direct and protect guests during emergencies. Department managers or supervisors will complete a Safety train-the-trainer program to enable them to train, test and evaluate their employee’s readiness. Drills will be conducted in the work area and actions will be simulated to ensure that business is not interrupted. Drill participation will be documented on the Fire Drill Form. 

**Procedure:**

Each Casino Resort department conducts a fire drill annually. Hotel Team members must conduct fire drills quarterly. Department managers will plan and conduct drills to ensure that guests and business operations will not be disturbed: 

· Evacuation of guests will not take place.

· Fire extinguishers will be retrieved but not discharged.

· The Fire alarm pull boxes (if applicable) will be located but not activated.

· Employees will identify a primary and secondary emergency exit.

· Employees will walk to their assigned evacuation assembly areas.

· Security/Public Safety Dispatch will be notified of the drill.

· Surveillance Department will be notified of the drill.

Department managers/supervisors: 

· Provide training to department team members; 

· Pre-notify Security/Public Safety Dispatch in advance of conducting all drills;

· Conduct drills and document drill activity;

· Department employees must demonstrate:

**(RESCUE)** Rescue anyone in immediate danger 

**(ALARM)** Locate the nearest fire alarm pull box (if applicable). Call Security/Public Safety Dispatch at ext. [insert #] and inform them of the location and type of fire. 

**(CONFINE)** Close doors to contain the spread of smoke and fire.

**(EXTINGUISH)** Locate the nearest fire extinguisher; bring it to the “fire” and demonstrate knowledge of its use (PULL the pin; AIM the nozzle at base of fire; SQUEEZE the handle; SWEEP back and forth). 

· Identify evacuation routes, shelter in place areas, and evacuation assembly area. 

· Describe how all employees on duty are accounted for using the “buddy system.”

Risk and Safety Department: 

· Develops Fire Drill policies, procedures, tools, checklists 

· Develops and provides train-the-trainer classes to managers/supervisors.

· Reviews departmental drill activities training during annual department Safety/Risk Assessments

· Maintains training documents

# 10. Review and Amending of Emergency Action Plan

The Resort Emergency Action Plan will be reviewed and updated annually and when required by the Fire Department. Additionally, the Plan will be updated when:

· Changes to procedures occur.

· Emergency contact information requires immediate updates.

· As deemed necessary by Casino Resort Management or the Safety Department.

# 11.  Appendix [Instructional Guidance: add your location specific evacuation maps, floor plans, checklist, etc.]

· Evacuation Assembly Map

· Property Floor Plans

· Telephone Bomb Threat Checklist

· Flood Plain Map; Tsunami Inundation Map

 Emergency Response and Preparedness Plan

** This is a model Emergency Preparedness and Response Plan and is meant to be used as a starting point to assist tribes, their gaming operations, and their tribal gaming regulatory authorities in developing their own Emergency Preparedness and Response Plan based on their own individual requirements and assessments. This model plan is designed for informational purposes only and is not meant to replace or supersede any laws or regulations.*

7 | Page		 

Flood Plain Maps

 Tsunami Inundation Map

References

Occupational Safety and Health Administration (OSHA), National Fire Protection Association (NFPA) Life Safety Code 101, National Weather Service, Police Robbery and Burglary Prevention, United States Secret Service National Threat Assessment Center, Cybersecurity and Infrastructure Security Agency (CISA), Department of Conservation, Department of Homeland Security, Gas & Electric Company.

# image1.png

# image2.png

# image2.emf

# image3.emf