Tribal Management Services (TMS) FAQs

Please contact the CJIS Audit Unit at cau@nigc.gov with any questions.

Question: Do I have to login to the TMS web portal from my live scan device?

Answer: No. Registered users can access the TMS portal from any device with access to a web browser. Agencies

may implement administrative processes to restrict access to certain devices as deemed necessary by the TGRA.

Question: Does two-factor authentication require a cell phone number?

Answer: No. The TGRA may choose to permit users to receive SMS messages on a cellular device or obtain a key 

fob for two-factor authentication.

Question: How do I obtain a key fob?

Answer: Key fobs can be requested by sending an email to cau@nigc.gov. 

Question: How do I access Criminal History Record Information (CHRI) from the NIGC?

Answer: All tribal entities will retrieve CHRI from the new TMS portal.

Question: How do I register for the TMS portal?

Answer: The link for registration is https://fp.nigc.gov/Login/Register. For additional information, please visit 

https://www.nigc.gov/technology/fingerprint-process where you will find the How-to Register in TMS Guide in 

the TMS Portal Resources section.

Question: How do I login to the TMS portal?

Answer: Please visit https://www.nigc.gov/technology/fingerprint-process where you will find the How-to Login 

in TMS Guide in the TMS Portal Resources section.

Question: How do I view CHRI from the TMS portal?

Answer: Please visit https://www.nigc.gov/technology/fingerprint-process where you will find the How-to View 

CHRI Results in TMS Guide in the TMS Portal Resources section.

Question: How do I add users to the TMS portal?

Answer: Please visit https://www.nigc.gov/technology/fingerprint-process where you will find the How-to Add 

Users in TMS Guide in the TMS Portal Resources section.

Question: Whom should I contact for technical support when I have issues with using the TMS portal?

Answer: Please contact iso@nigc.gov for any questions or issues with using the TMS portal.
Tribal Management Services (TMS) FAQs

Please contact the CJIS Audit Unit at cau@nigc.gov with any questions.

Question: How many times can I try my password before my account is locked?

Answer: After five (5) incorrect password attempts, the user account is locked for 10 minutes. The timer will 

reset every time a password is attempted during this 10-minute lock out. A password reset will not be 

successful until the 10 minutes have expired. Please wait 10 minutes after the last failed password to attempt a

password reset.

Question: I am a registered user and attempted to reset my password. Why haven’t I received a temporary 

password to my email address?

Answer: If the account has not been locked due to the number of incorrect password attempts, the user may 

have chosen the incorrect security question or answer. If you are not able to answer the security question and need

to reset your password, a user with administrative privileges, such as the LASO or CAU staff, can reset your 

password for you.

Question: Can I choose a different security question after I am already registered?

Answer: No. If you are unable to remember the security question or answer, or if you were not prompted to 

choose a security question during registration, the password can only be reset by a user with administrative 

privileges such as the LASO or CAU staff.

Question: How often do I have to change my password in the TMS portal?

Answer: Passwords expire every 90 days. If you have forgotten your password, please use the “Reset Your 

Password” link.

Question: How do I change my password if it is expired?

Answer: Passwords expire every 90 days. A user with administrative privileges, such as the LASO or CAU staff, 

can reset your password for you.

Question: How soon can I retrieve my CHRI results in the TMS? 

Answer: When a record is first received, the TMS immediately extracts a few keys pieces of data and then places 

the record into a queue for processing. Usually, this is within a few moments of receiving the record. However, in 

some cases, the fingerprint records queue up and a larger batch of files are processed causing a slight delay for 

each record. Please do not submit FP again.

Question: I keep copying and pasting my temporary password into the login screen and it keeps giving me an 

error, why won’t it work?

Answer: Please do not copy and paste, please type the reset code as it appears and ensure it does not create 

extra spaces in the Sign In screen and the Current Password field when prompted.
Tribal Management Services (TMS) FAQs

Please contact the CJIS Audit Unit at cau@nigc.gov with any questions.

Question: Will I get an email notifying me the CHRI responses are in the TMS ready for viewing? 

Answer: No, there are no notifications regarding the responses. 

Question: I am not receiving any email when I try to register.

Answer: Please ensure your email address is the same as the email provided by the administrator to create your 

account in the TMS Portal. If you have checked your email and spam/junk folder, please work with your IT 

personnel to ensure that the email is not being blocked.

Date Version Number CAU Personnel

03.27.2023 1.0 McLain

07.21.2023 2.0 McDonald