NATIONAL INDIAN GAMING COMMISSION

Fiscal Year 2020 Summary Performance Dashboard Report

Other Notable Items

1. The Commission tested its new Measure

FY 2019

Actual

FY 2020

Actual Status Benchmark

Learning Management System to

better reach stakeholders and NIGC Training courses on gamesmanship 13 8 ∆ 7

employees for training. Training attendance for gamesmanship 546 279 □ 400

2. The Commission began hosting a Site visits conducted 575 255 □ 500

meeting and issued a memo on the Confirmed gamesmanship violations 12 9 ◊ 0

NIGC Annual Budget Development Gamesmanship violations remedied 11 8 ◊ 0process.3. The Commission issued a Bulletin Training events held annually 59 40 ∆ 42

on IGRA and Sports Book Operations Training attendance total 10905 7231 ∆ 2000

that provided guidance to Tribes who Tribe satisfaction with training 92.50% 96.03% ∆ 85%

are considering the operations of NIGC employee internal training events 4 13 ∆ 6

sports books on Indian lands. NIGC employee challenges in FEVS (negative ratings 35%+) 1 0 ∆ 0

4. The Commission filled coreleadership positions in the NIGC Engagements on technology and best practices 80 44 ∆ 50

Office of General Counsel completing Training courses on technology 8 2 ◊ 6

the team. ITVA's conducted 13 8 ◊ 12

5. The Commission wrote and updated NIGC internal IT issues resolved 220 451 ─

its Continuing of Operations Plan NIGC internal network security patches done 106 118 ─

(COOP) and its Re‐Opening Plan.

6. The Commission issued guidance Training courses offered to small and rural 11 5 ∆ 6

on COVID‐19 to Tribes and employees. Recommendations on regulations to Commission 1 1 ─

Consultations with Tribes on regulation changes 0 0 ◊ 4

Commission Priorities:

Consulting and relationship Percent change on improving employee performance ‐7% No Data □ +2%

building with Tribal governments; Percent change on supporting employee work/life balance +5% ‐2% ◊ +2%

Provide technical assistance Percent NIGC annual budget timeframe target met 100% 100% ∆ 100%

and training; Continue Percent NIGC financial reports delivered on time 100% 100% ∆ 100%

regulatory review; and Review Annually inform Tribes on NIGC resources (ex. GGR) Reported Reported ─

Agency internal operations.

Mission Statement: Note 1: In March 2020, there was a confirmed pandemic of COVID‐19 which eventually shut down offices and

To (1) promote tribal economic limited travel of employees. Tribal gaming operations closed for the pandemic. The results of these caused thedevelopment, self‐sufficiency, and NIGC to addapt to staying in contact with Tribes via calls, online meetings, and virtual trainings. The data from FY 2019strong tribal governments; (2) to FY 2020 reflects the effect of the pandemic and benchmarks were not met in some areas noted above.maintain the integrity of the Indian

gaming industry; and (3) ensure that Improving/Within Benchmark = ∆ Unfavorable Trend = □

Tribes are the primary beneficiaries Watch/At Risk = ◊ No Benchmark = ─of their gaming activities.

Goal 5: Operational Excellance

Strategic Plan Performance MeasuresGoal 1: Gamesmanship (See Note 1)

Goal 2: Strong WorkforceGoal 3: TechnologyGoal 4: Rural Outreach

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The NIGC FY 2020 Performance Dashboard is intended for information purposes.