NATIONAL INDIAN GAMING COMMISSION

Fiscal Year 2018 Summary Performance Dashboard Report

Other Notable Items

1. The Commission created a Help Measure

FY 2017

Actual

FY 2018

Actual Status Benchmark

Desk to provide faster customer

service to NIGC employees related to Training courses on gamesmanship 9 16 ∆ 7

IT issues and problems. Training attendance for gamesmanship No data 496 ∆ 400

2. The Commission created an 8th Site visits conducted 562 598 ∆ 500

Regional office in Rapid City, SD. This Confirmed gamesmanship violations No data 4 ◊ 0

split the St. Paul, MN Regional office. Gamesmanship violations remedied No data 4 ◊ 0

3. The Commission consulted on two

regulations and issued Final Rulings Training events held annually 49 55 ∆ 42

on Part 514 and Part 547. The Training attendance total 2664 8358 ∆ 2000

Commission also issued Mobile Tribe satisfaction with training 91.90% 92.90% ∆ 85%

Gaming Wireless Standards. NIGC employee internal training events 11 11 ∆ 6

4. The Commission increased its NIGC employee challenges in FEVS (negative ratings 35%+) 0 0 ∆ 0

Virtual Training by updating its

technology platform to reach more Engagements on technology and best practices No data 55 ∆ 50

stakeholders. Training courses on technology (See Note 1) 0 7 ∆ 6

5. The Commission provided guidance ITVA's conducted 17 12 ∆ 12

on the NIGC Class III Minimum NIGC internal IT issues resolved No data 132 ─

Internal Control Standards and NIGC internal network security patches done No data 48 ─

guidance on the 2008 Systems Annual

Review. Training courses offered to small and rural (See Note 2) 1 16 ∆ 6

Recommendations on regulations to Commission 0 1 ─

Commission Priorities: Consultations with Tribes on regulation changes 6 6 ∆ 4

Consulting and relationship

building with Tribal governments; Percent change on improving employee performance +4% +14% ∆ +2%

Provide technical assistance Percent change on supporting employee work/life balance +8% ‐4% □ +2%

and training; Continue Percent NIGC annual budget timeframe target met 100% 100% ∆ 100%

regulatory review; and Review Percent NIGC financial reports delivered on time 100% 100% ∆ 100%

Agency internal operations. Annually inform Tribes on NIGC resources (ex. GGR) Reported Reported ─

Mission Statement:

To (1) promote tribal economic Note 1: The RGT courses underwent a year‐long revision in FY 2017, so no courses were offered until FY 2018.

development, self‐sufficiency, and Note 2: Virtual training was piloted in 2nd and 3rd quarter FY 2017 and rolled out at the RTC September 2017.strong tribal governments; (2)

maintain the integrity of the Indian Overall Note: The Benchmarks are based on data collections and analysis of Fiscal Year 2018 as the

gaming industry; and (3) ensure that NIGC Strategic Plan covers FY 2018 ‐ 2021. The Fiscal Year 2017 data is used for information purposes only.Tribes are the primary beneficiaries

of their gaming activities. Improving/Within Benchmark = ∆ Unfavorable Trend = □

Watch/At Risk = ◊ No Benchmark = ─

Goal 5: Operational ExcellanceStrategic Plan Performance MeasuresGoal 1: GamesmanshipGoal 2: Strong WorkforceGoal 3: TechnologyGoal 4: Rural Outreach

1

68

S

0

2000400060008000

10000

NIGC Em

Site S

Profession

The NIGC FY 2018 Performance Dashboard is intended for information purposes.