Kiteworks User Guide 

1

What is Kiteworks?

Kiteworks is a secure file transfer tool that enables you to send and 

receive encrypted information to and from NIGC personnel via a secure 

electronic file sharing platform. The functionalities covered in this guide 

are: 

• Setting up a Kiteworks Account: 

o How to register for an account so that you can send and receive 

information securely to/from the NIGC

• System Access: 

o How to sign in and access the system

• Two Factor Authentication

o Two‐factor authentication is a second method for verification 

of user identity.

• Receiving Files: 

o How to receive files from NIGC personnel

• Sending a File(s): 

o How to send files to NIGC personnel
Kiteworks User Guide 

2

Setting up a Kiteworks Account

To register for a Kiteworks account, an NIGC employee must first send 

you an invitational email from their Kiteworks account. This email may 

either be a regular email message or it can be a file share notification 

email. In either case, the email you receive will contain a link prompting 

you to access content stored on Kiteworks as shown below. 

The regular email message will look something like this:

[ Back to Top ] 
Kiteworks User Guide 

3

The file share notification email message will look similar to this:

Please Note: Upon receiving your first email message from Kiteworks and 

following the link, you will need to register for a new account using your 

email address as your username along with a password that you create. 

In either case, after clicking the blue Access folder button, you will be 

able to enter your email as your username as shown below:
Kiteworks User Guide 

4

Next, you will create and confirm a new password using the criteria 

noted.
Kiteworks User Guide 

5

Then, you will receive a confirmation email. In this email, click on 

Activate Account.
Kiteworks User Guide 

6

Signing In

On this sign-in page, you can enter your new username and password

[ Back to Top ] 
Kiteworks User Guide 

7

Two-Factor Authentication

To sign in, Kiteworks will email you a 7-digit email token to enter at the

authentication prompt. Enter this token in the space as shown below.

Next, read and accept the terms of service.
Kiteworks User Guide 

8

After accepting the terms, you will then be able to sign in, access content, 

and move among the emails folders and shared document folders within 

your user console. 

Example: User Console

[ Back to Top ]
Kiteworks User Guide 

9

Receiving Files

When using Kiteworks, NIGC partners can send you files by attaching the 

files to a Kiteworks email or by emailing you a link to a secured Kiteworks 

shared folder. In either case, you will receive a notification of this NIGC 

Kiteworks communication in your regular email with a link to directly 

access the Kiteworks email/shared folder. Examples of these screenshots 

notifications are on page 2 above. 

Sending Files

There are many different ways for you to send files to your NIGC partner

using Kiteworks. One way is to reply to an email from your NIGC partner

when using Kiteworks and you can attach files to this reply. You can also 

compose a new email in Kiteworks to your NIGC partner and attach a 

file(s) to this email. (Please note, you will not be able to use Kiteworks to 

send emails to non-NIGC persons). Another way to send files is for your

NIGC partner to provide you with a link to a shared folder where you will 

be able to upload or drag files into. When uploading, you will notice that 

Kiteworks provides you with the options of uploading files or entire 

folders. 

[ Back to Top ] 
Kiteworks User Guide 

1

Logging Off

Click the circle in the top right corner of the user interface and select 

“Sign out” from the drop down menu

NIGC Kiteworks Location

Although you will often access Kiteworks by clicking on notification links 

(as described above), you can also always directly sign into the Kiteworks 

and engage your user interface by going to central sign in page at

https://sft.nigc.gov. 

For Assistance

Please contact your NIGC partner who can escalate any issues as needed.

[ Back to Top ] 

###