INTERAGENCY FIRE PROGRAM MANAGEMENT 

QUALIFICATIONS STANDARDS AND GUIDE 

COMPETENCY RECORD FOR 

CENTER MANAGER

COMPETENCY RECORD ASSIGNED TO: 

(Individual’s Name, Duty Station and Phone Number) 

COMPETENCY RECORD INITIATED BY: 

(Official’s Name, Title, Duty Station and Phone Number) 

Location and Date Competency Record was Initiated 

This competency record contains both common and position-specific competencies for the 

identified position. Employees will have three (3) years from the date Minimum 

Qualification Standards are met to meet these competencies. 
EVALUATOR RECORD 

# Name Title Office/Unit Phone 

1 

2 

3 

4 

5 

CERTIFICATION RECORD 

Do not complete this section until the employee has met all the competencies for their position.

I certify that ____________________________________ has met all the competencies for 

this position. 

______________________________________________________________________________ 

Certifying Official’s Signature and Date 

(Unit Fire Program Manager or Agency Administrator) 

______________________________________________________________________________ 

Certifying Official’s Name, Title, Office/Unit, and Phone Number 

INCIDENT QUALIFICATIONS AND CERTIFICATION SYSTEM (IQCS) 

This competency record was entered into IQCS on: __________ by ____________________ 
INTERAGENCY FIRE PROGRAM MANAGEMENT QUALIFICATIONS STANDARDS AND GUIDE

COMPETENCY RECORD

All employees working in one of the 14 Key Fire Program Management Positions identified in 

the Interagency Fire Program Management Qualifications Standards and Guide (IFPM Standard)

must meet the common and position-specific competencies for their position. 

Employees can obtain the common competencies through personal education and experiences, 

through agency orientation and mission renewal programs, and through interaction with peers, 

teams, and supervisors. Position-specific competencies can be obtained through a variety of 

mechanisms including but not limited to; training, on-the-job experience, details, special 

assignments, and mentoring. 

The common competencies are intended to supplement the position-specific competencies. 

This task book contains both common and position-specific competencies for the identified 

position. 

Employees will have three (3) years from the date Minimum Qualification Standards are 

met to meet these competencies. Use of this competency tracking tool is not required but 

use will provide documentation for the employee and supervisor in tracking competency 

attainment. 

RESPONSIBILITIES

The Supervisor is responsible for: 

• Understanding the Interagency Fire Program Management Qualifications Standards and 

Guide. 

• Initiating the position competency taskbook. 

• Explaining to the employee the purpose and process of the competency taskbook as well as 

the employee’s responsibilities. 

• Incorporating competencies into the employees Individual Development Plan (IDP). 

• Tracking progress of the employee. 

• Confirming competency taskbook completion. 

• Entry of position competency attainment in Incident Qualifications and Certification System 

(IQCS). 

• Distribution of IFPM completion report to human resources and employee. 

 

The Employee is responsible for: 

• Reviewing and understanding the instructions in the competency taskbook. 

• Identifying current and future career goals with their supervisor. 

• Completion of all competencies for their position within three years. 

The Evaluator is responsible for: 

• Understanding of the Interagency Fire Program Management Qualifications Standards and 

Guide. 

• Ensuring they are fully proficient in the competencies they are evaluating. 
COMPETENCIES 

Competencies constitute the requisite knowledge, skills and abilities which, when acquired, allow a person to perfat a defined level of proficiency. EXPERTISE LEVELS DEFINITIONSCompetencies are described in terms of three “Expertise Levels” (working, journey, and expert). The appropriate that particular competency is indicated under the relevant level of program complexity. If there is no associated coparticular position, the expert level is recommended for each of the competencies. "Program Complexity Levels" refers to those determined from the complexity analysis process. Some positions dexpertise levels of competencies, regardless of the complexity of the program to which they are assigned. Others h

level of competency expertise defined, recognizing that there is too wide a variety of programs within and between 

situations. The remainder, have either two or three levels of competency expertise, based on their unit's program cWORKING – W: The minimum level of experience and/or training that it takes to produce work of acceptable qual

JOURNEY – J: Has sufficient experience to be considered a seasoned employee. Is skilled in performing the more 

to the function. Has received advanced training in the function. EXPERT – E: Reflects the quality of experience and/or training needed to perform the most challenging aspects of Example of Expertise and Complexity Levels 

Program 

Complexity Working Level Journey Level E

Competencies L M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of processes and sources of training. W J J 

In this example, a “W” Working level of expertise is required in a Low complexity fire program; a “J” Journey lev

required in both Moderate and High complexity fire programs. The “Competency Descriptors” may be used in a variety of ways: 

• Constructing employee Individual Development Plans (IDPs) • Evaluating employee performance, supplementing the “Standard Key Performance Elements” 

More information on competencies can be found in the IFPM Standard or on-line at: http://ifpm.nifc.gov
POSITION-SPECIFIC COMPETENCY DESCRIPTORS FOR CENTER MANAGER

Center Manager Position Descriptor A Center Manager is one whose primary purpose is to direct, plan, organize, supervise, coordinate, and manage peoperational activities of an initial attack dispatch center by providing for focused, responsible coverage during dailemergency situations with other federal, state, tribal, county and local cooperators. Executes operating plans and aefficient and cost-effective mobilization to emergency situations. Ensures activities directed by the initial attack dconducted safely. Performs a variety of staff and administrative duties relating to fire suppression and prescribed fire fighting experience is a requirement of this position. I. Fire Program Management Support DescriptionThis element identifies the knowledge, skills and abilities required to provide efficient and effective support to fire 

Outline

A. Develop and implement goals and objectives in support of fire program management. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of presuppression, suppression, detection, and fire management activity plans as they apply to dispatching. 

J J

Knowledge of agency and interagency financial management system. 

J J

Knowledge of the incident support organization. J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of computer data entry and retrieval. J JKnowledge of federal, state, tribal, county, and local wildland firefighting organizations, terminology, techniques, resources, Mutual Aid Agreements and operating plans for the dispatch center's jurisdictional area of responsibility. 

J J

Skill in planning and coordinating an initial attack dispatch center by providing focused, responsible coverage during daily operations and emergency situations with other federal, state, tribal, county and local cooperators. 

J J

Skill in utilizing computer hardware and specialized applications specific to initial attack dispatching, expanded dispatch, fire suppression, prescribed fire, aviation management and administration. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill ensuring that unit personnel's incident qualifications are maintained using various agency computer programs. 

J J

Ability to analyze the activity and suppression planning for their area of influence and adjacent areas and keep fire managers apprized of potential problems. 

J J

Ability to develop dispatch operating guides which include authorities, roles, and responsibilities for expanded dispatch, technical and administrative support within the incident support organization. 

J J

Ability to identify and define dispatch related issues and apply corrective actions and enforce policies and procedures to increase efficiencies and effectiveness. 

J E
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to prepare or direct the preparation of the daily situation report, annual fire report, fire statistics, and aviation activity reports. 

J J

Ability to follow established agency and interagency procedures for records creation, maintenance, and disposal. 

W W

B. Supervise and develop employees. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to effectively oversee the dispatch center and make sound operational and cost effective decisions during critical situations and changing priorities. 

J E 
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to recognize stressful and adverse operating conditions, such as long hours, heavy workloads, emergency situations, adverse working and environmental conditions and apply corrective actions. 

J E 

C. Communicate orally and in writing, using appropriate technology. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of documentation requirement to preserve data pertaining to dispatch center activities. 

J J

Skill in instructing and operating telecommunication equipment, computer based applications, and other related communications equipment in the dispatch center. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to effectively and efficiently communicate and interact with coworkers, public, media, and other customers of the dispatch center. 

E

E

Ability to present dispatch training, and develop or modify existing training packages. 

J

J
II. Mobilization 

DescriptionThis element describes the knowledge, skills and abilities required to mobilize and demobilize overhead, crews, ai

supplies for wildland fire, prescribed fire activities, and other activities. Outline

A. Provide local, geographic and national mobilization and demobilization support. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of standard fire dispatch procedures, predefined initial attack response zones, and operating guides used in ordering and mobilization of overhead, crews, aircraft, equipment and supplies for wildfire, prescribed fire and other non-fire emergencies. 

J E

Knowledge of agency and interagency mobilization policies, procedures and guidelines. 

J J

Knowledge of fire management resources, fire position qualifications, equipment, capabilities, sources and ordering procedures. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of the organization and function of the National Interagency Coordination Center and the geographic area coordination centers. 

J J

Knowledge and understanding of field operational procedures, principles, and techniques employed in all aspects of fire suppression. 

J J

Knowledge of fire behavior and weather conditions to effectively dispatch fire management resources. 

J J

Knowledge of cache management procedures. W WKnowledge of maps and land photos of various types such as topographical, unit, and aerial. 

J J

Skill in applying national, geographic area, local mobilization guides, and dispatch operating guides. 

J E
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in ensuring that monitoring and tracking resources follow standard guidelines and procedures, including aircraft, overhead, crews, and equipment. 

J J

Skill in ensuring that plotting and identifying locations to determine land status, direct resources to the incident site, and track resources through the application of latitude and longitude, township, range, and section, and VOR bearing and distance. 

J J

Ability to determine when to expand dispatch center based on activity levels. 

J J

Ability to ensure that dispatch center functions as the incident focal point prior to the arrival of the responding resource. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to ensure that dispatch center is obtaining and documenting incident size-up information per the dispatch center's operating guide, and brief supervisor of incident status or anticipated needs. 

J J

Ability to take independent action when dispatch procedures have not been established or do not apply to the current situation. 

E E

Ability to prioritize and allocate resources based on resource values as identified in land management plans, national, geographic area, and local preparedness levels, resource availability, and existing and predicted weather conditions. 

E E

Ability to coordinate mobilization of resources to multi-jurisdictional incidents including mutual aid with local non-federal cooperators. 

J E
III. Operations

DescriptionThis competency identifies the knowledge, skills and abilities necessary for providing dispatch support to field ope

preparedness, suppression, fuels and prescribed fire, and aviation activities. Outline

A. Provide preparedness dispatch support services. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of aerial and land-based detection systems and technologies. 

W W

Knowledge of wildland fire prevention principles and techniques, fire prevention guides, and applications. 

W W

Knowledge of fire permitting processes and closures. 

W W

Skill in interpreting and relaying daily fire weather forecasts, "red flag" warnings, spot weather forecasts, predicted weather and burning indices and the relation to preparedness levels and staffing for suppression and aviation resources. 

E E
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Ability to ensure that weather data from weather information management system (WIMS) is accurately input. 

J J

Ability to identify and utilize new technology as it relates to weather data. 

W W

B. Provide suppression, fuels, and prescribed fire support services. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge in fire suppression and prescribed fire strategies, tactics, methods and procedures. 

W W

Knowledge of appropriate management responses. J JKnowledge of various smoke management regulations including EPA, state, tribal, and agency specific. 

W W

Skill in recognizing changing conditions, developing alternative strategies and taking appropriate action. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in keeping field personnel and agency administrators or MAC Group informed of critical information (red flag, fire behavior, burning conditions, resource shortages). 

E E

Skill in determining anticipated fire behavior. J J 

C. Provide aviation dispatch support services. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of fixed and rotary-wing aircraft relating to fire and administrative operations in terms of capabilities, duty limitations, scheduling, flight following, incident or accident notification, and economics. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of airspace designations (e.g., MTR, MOA, TFR, hazards,). Ability to follow established notification procedures for airspace coordination. 

J J

Knowledge of aircraft flight planning, including but not limited to scheduling flights, pilots and aircraft; duty limitations, ordering procedures, procurement and cost comparison analysis. 

J J

Knowledge of aviation safety, including airspace management, search, rescue and medivac procedures, incident reporting procedures, briefing and debriefing pilot, chief of party and passengers. 

J J

Knowledge of communication equipment, radio use, management and etiquette, frequency management, computer and software used in aircraft dispatching. 

J J
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in applying safe and efficient aviation management procedures. 

J J

Skill ensuring aircraft flight following is according to national, geographic and local area procedures. 

J J

Skill in incident or accident notification. J J

IV. Safety and WelfareDescriptionThis competency identifies the knowledge, skills and abilities required to support the environmental and workplac

wildland fire environment, and to provide leadership and direction to subordinates in the recognition and mitigatiousing all applicable laws, policies and guidelines. Personal accountability and zero tolerance for unsafe acts are paOutline

A. Support wildland and prescribed fire operations in accordance with safety-related laws, policies and 

1. Occupational Safety and Health Act 2. Applicable state safety regulations 3. Department and agency policies and guidelines 4. NWCG guidelines 
Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Knowledge of the laws, policies and guidelines pertaining to safety, such as the Code of Federal Regulations, national and agency policies and guidelines, Standard Firefighting Orders, Watch Out Situations, and other related fire safety guidelines, including the Occupational Safety and Health Act and NWCG guidelines.

J J 

B. Conduct safety related education programs focusing on: 

1. Training 2. Certification 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in the effective use of education and certification processes to achieve safety management objectives and ensure compliance.

W W 
C. Assist with the preparation of hazard, risk, and trend analyses for wildland fire environmental hazar

limited to: 1. Fuels 2. Weather 3. Topography 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in conducting hazard, risk, and trend analyses. W W 

D. Identify hazards and risks with appropriate mitigation actions. 

Program 

Complexity Working Level Journey Level E

Competencies M H Evaluator How Obtained Evaluator How Obtained Evalua

Skill in recognizing and mitigating a variety of hazards encountered within the wildland fire environment and other work environments; e.g., aviation, mechanized equipment, and hazardous materials.

W W 
COMMON COMPETENCY DESCRIPTORS FOR WILDLAND FIRE OPERATIONS SPECIALIST

I. Mission Comprehension DescriptionThis competency requires background and understanding of the agency enabling legislation and its ramifications, 

responsibilities that have historically evolved. Outline

A. Describe the agency’s historical background and mission evolution. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of the agency’s historical background and mission evolution. 

W 

Knowledge of enabling legislation and other acts affecting agency’s mission. 

W 

Ability to describe the historical background of the agency. 

W 

Ability to explain the purpose of the agency. W 

B. Identify relevant agency mandates. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of existing mandates and resolutions. W 
C. Define the purpose of limits within the agency. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of social, political and fiscal limits within the agency. 

W 

II. Agency Orientation DescriptionThis competency requires a comprehension of the structure and organization of the agency’s organizational levels

the structure and organization of the Departments of Agriculture or Interior and its place in the federal governmenof an insight into an individual employee’s role in the agency in particular, and in the federal government in gener

Outline

A. Describe the structure and organization of the Department of Agriculture or Interior. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of the basics of government structure and function. 

W 

Knowledge of the structure and function of the Department of the Interior or the Department of Agriculture. 

W 

Knowledge of applicable Code of Federal Regulations. W 
Competencies Expertise Level Evaluator How Obtained 

Ability to describe the relationship of the agency to the Department of the Interior or the Department of Agriculture. 

W 

B. Describe the structure and the organization of the agency. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of how goals and strategies provide structured guidance towards accomplishing an agency’s mission. 

N/A 

Knowledge of agency organizational structures. W Ability to define how the agency relates on an interagency basis. 

W 

III. Resource Stewardship DescriptionThis competency requires an understanding of the natural, cultural, and historical resources protected; the range in 

managing these resources in the context of fire management; the individual’s role in resource stewardship; and the partners outside the agency to promote resource stewardship. 
Outline

A. Describe federal stewardship of natural resources. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of federal legislation regarding resource management such as National Environmental Policy Act, Clean Air Act, Wilderness Act, Threatened and Endangered Species Act and the Natural Historical Preservation Act. 

W 

Knowledge of environmental, technical, social consequences of proposed decisions and actions. 

W 

Knowledge of public perceptions of the risks and the benefits of resource alternative strategies. 

W 

Knowledge of the role of scientific knowledge and advanced technologies. 

W 

Ability to learn current natural resources policy initiatives. 

W 
B. Identify resources protected by the agency and describe the responsibilities in managing these resour

Competencies Expertise Level Evaluator How Obtained 

Knowledge of natural, cultural, and historical resources managed by the agency. 

J 

Knowledge of ecosystem management and the ecological response to the presence or absence of fire. 

W 

Knowledge of the agency planning process and how it contributes to resource stewardship. 

W 

Ability to articulate the agency stewardship function. W 

C. Define the sustainable practices philosophy. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency multiple use acts. W Knowledge of related fields such as forestry, range, wildlife, botany, soils and water (hereafter referred to as resources). 

W 

Knowledge of how different resources contribute to sustainable practices. 

N/A 

Ability to describe how different resources interact. N/A 
Competencies Expertise Level Evaluator How Obtained 

Ability to define sustainability in the context of overall resource management. 

N/A 

D. Define the employee’s role in resource stewardship. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency’s workforce resource priorities. W Ability to explain the individual’s role in supporting the agency’s stewardship function. 

W 

Ability to implement agency priorities within an individual’s work assignments. 

J 

E. Recognize the positive purposes of interagency partnerships. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of fire management partnership benefits. 

J 

Knowledge of cooperating agency’s missions, organizations, and operating procedures. 

J 

Knowledge of why the agency needs and interacts with partners to fulfill its resource stewardship role. 

J 
Competencies Expertise Level Evaluator How Obtained 

Ability to participate in interagency workshops and other project processes. 

J 

Ability to recognize the value of interagency fire management cooperation to meet fire management program goals. 

J 

IV. Fundamental ValuesDescriptionThis competency focuses on the employee’s ability to exhibit positive attitudes and behaviors to accomplish an ass

contribute to the overall health of the organization. These attitudes and behaviors include teamwork; ethical behavthe organization; support of cultural diversity, accessibility, and fairness issues in the workplace; and an attitude tofor one’s self and for others. The safety competency identifies an understanding of the environmental and workplace hazards of the wildland fir

focuses on the employee’s ability to provide leadership and direction in recognition and the mitigation of these hazapplicable laws, policies and guidelines. Utilizing this approach, a passion for safety will be instilled with zero toleAll employees will be personally accountable for safety. Outline

A. Supervise and develop employees. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of personnel hiring, pay, discipline, and termination procedures. 

J 
Competencies Expertise Level Evaluator How Obtained 

Knowledge of methods and techniques of personal motivation, organization, supervision, and evaluation in order to emphasize accountability. 

J 

Knowledge of the processes and sources of training. W Skill in carrying out proper fiscal and accountable actions. 

J 

Skill in practicing the commonly accepted individual values of performance, commitment, interdependence, authority, responsibility, accountability, choice, risk management, and excellence. 

J 

Skill in applying the accepted principles of delegation. J Ability to conduct oneself in an ethical manner. J Ability to apply sound personnel management skills to include supervision, coaching, training, motivation, and evaluation. 

W 

Ability to transmit high performance expectations and to follow up on personnel accomplishments. 

J 
Competencies Expertise Level Evaluator How Obtained 

Ability to impart selfconfidence and empowerment. 

J 

Ability to initiate recommendations for change. J Ability to assess personal attitudes towards others and one’s employer. 

J 

Ability to develop new insights into situations in order to improve the situation, increase efficiencies, or to mitigate safety problems. 

J 

Ability to create effective standards and operating procedures for personnel safety. 

J 

B. Implement safe workplace practices. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency laws, policies, and guidelines such as NWCG’s Standard Firefighting Orders and Watch Out Situations. 

W 

Knowledge of wildland fire hazards. J Knowledge of wildland fire safety practices and procedures. 

J 

Knowledge of standard first aid procedures. J 
Competencies Expertise Level Evaluator How Obtained 

Knowledge of hazard and risk analysis requirements for such areas as human factors, fuels, weather, topography, aviation, mechanized equipment, and hazardous materials. 

W 

Skill in using educational and certification processes to impart a passion for safety. 

W 

Skill in applying basic first aid procedures J Skill in using safety related education programs with the focus on training and performance certification. 

W 

Ability to recognize and correct unsafe practices and conditions. 

W 

C. Identify workplace accessibility issues. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of Americans with Disabilities Act requirements. 

W 

Ability to make reasonable accommodation for disabled persons. 

W 
D. Describe the guiding principles of time management. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge as to how time management affects one’s personal well being and stress level. 

W 

Knowledge of the impact of internal and external influences on available time and time choices. 

W 

Ability to understand how individual factors of values, priorities, and goals affect time choices. 

W 

Ability to define the difference between internal and external prime time. 

W 

Ability to develop an effective time management strategy. 

J 

Ability to monitor time spent and make adjustments as needed. 

J 

E. Describe the agency’s management culture. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of the agency’s values and philosophy. W Knowledge of external influences on the agency’s mission, budget, and operational procedures. 

W 
Competencies Expertise Level Evaluator How Obtained 

Ability to define those elements of the management culture that have an effect on meeting one’s job performance requirements. 

J 

F. Implement cultural diversity, equal opportunity and civil rights policies. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of appropriate act requirements to include the Equal Opportunity Act, Civil Rights Act, Age Discrimination in Employment Act, Rehabilitation Act, 29 CFR 1604.11(a) Sexual Harassment. 

W 

Skill in carrying out supervisory and leadership responsibilities relevant to the workplace acts. 

J 

V. Leadership DescriptionThis competency requires a comprehension of the basics of leadership. OutlineA. Demonstrate appropriate leadership skills to meet agency goals and safe operating procedures. 
Competencies Expertise Level Evaluator How Obtained 

Knowledge of acceptable leadership characteristics. J Knowledge of delegation as a leadership and team building tool. 

J 

Knowledge of management styles most appropriate to deal with internal and external controls. 

J 

Knowledge of the steps of effective conflict resolution. J Ability to function as an effective team member. J Ability to recognize changing conditions, develop alternative strategies, and take appropriate action. 

J 

Ability to be decisive in leadership roles. J Ability to define one’s leadership style. W Ability to adjust one’s leadership style to meet the agency mission. 

J 

Ability to describe how the development levels of followers affect one’s leadership style. 

W 
Competencies Expertise Level Evaluator How Obtained 

Ability to understand and apply the basic styles of conflict resolution such as avoiding, accommodating, compromising, competing, and collaborating. 

J 

VI. Problem Solving SkillsDescriptionThis competency deals with the ability to analyze, build consensus, make decisions, and practice innovation in var

Outline

A. Analyze a situation, determine alternative solutions, and recommend a course of action. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of assessment skills. J Knowledge of how a situation deviates from the norm or a standard. 

J 

Knowledge of factors contributing to a problem. J Skill in distinguishing between relevant and irrelevant information and making logical judgments 

J 

Skill in collecting, grouping contributing factors. J 
Competencies Expertise Level Evaluator How Obtained 

Ability to use sound reasoning to arrive at a conclusion. 

J 

Ability to narrow the problem area. 

J 

B. Make sound and well-informed decisions. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of organizational goals and objectives. J Knowledge of organizational policies and guidelines. J Skill in identifying the impact and implications of decisions. J Ability to quantify costs of decisions. J Ability to describe the rationale for a decision. J 

C. Identify and mitigate stressful influences. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of stress indicators. J Skill in recognizing the impacts of stress on the functions of supervision and leadership. 

J 

Skill in mitigating stressful situations. J 
Competencies Expertise Level Evaluator How Obtained 

Ability to minimize negative personal impacts. J 

D. Utilize facilitation skills to resolve problems and promote consensus. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of group processes. 

J 

Knowledge of the five basic styles of conflict resolution. W Skill in building group consensus to meet objectives through give and take. 

W 

Ability to foster commitment. W Ability to negotiate to find mutually acceptable solutions. W Ability to encourage and receive cooperation. J Ability to gain cooperation from others to obtain information and accomplish goals. 

E 

VII. Communication Skills DescriptionThis competency relates to the ability to communicate effectively with the public and employees in writing and sp

effective team member; to use interpersonal skills to become an effective employee; and to exhibit basic computer Outline
A. Communicate effectively. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of effective listening, speaking, and writing skills. 

E 

Knowledge of the characteristics of effective written communications. 

J 

Knowledge of communication methods used by the supervisor. 

J 

Knowledge of how a team communicates to accomplish a common goal. 

J 

Knowledge of basic computer keyboard requirements. J Knowledge of computer data entry and retrieval. J Skill in writing basic letters and reports and filling out basic forms for routine agency operations. 

J 

Ability to identify the types of non-verbal communication methods. 

W 

Ability to express facts and ideas in writing in a succinct and organized manner. 

J 

Ability to define the speaker, listener, and observer tasks in communications. 

W 

Ability to facilitate an open exchange of information. J 
Competencies Expertise Level Evaluator How Obtained 

Ability to identify the conditions necessary for accurate and effective communications. 

J 

Ability to consider and respond appropriately to the needs, feelings, and capabilities of others, and adjust communication approaches to suit different people and situations. 

W 

Ability to perform computer technological skills such as word processing, electronic mail, and Internet processes. 

J 

Ability to explain agency programs and procedures in understandable terms to individuals and groups. 

J 

VIII. Personal Development and Planning DescriptionThis competency considers an individual being able to work with subordinates or a supervisor. It considers an age

a course of action for developing an individual. Outline
A. Meet agency physical and mental fitness requirements. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of National Wildfire Coordinating Group and agency requirements. 

J 

Ability to utilize a physical training program to enhance physical and mental fitness. 

W 

Ability to perform duties under stressful and adverse operating conditions, such as long work hours, heavy workloads, emergency situations, adverse working and environmental conditions. 

W 

Ability to recognize fitness potential in subordinates and provide opportunities to achieve this potential. 

W 

B. Set individual career goals and implement self-directed course of action. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of career development strategies. J Knowledge of self-direction capabilities. J Knowledge of agency and interagency opportunities and requirements for potential advancement. 

J 
Competencies Expertise Level Evaluator How Obtained 

Skill in demonstrating a belief in one’s own abilities and ideas. 

J 

Ability to set personal goals for career development and implement actions to obtain them. 

J 

Ability to use a performance appraisal to assess one’s performance strengths and weaknesses to lead toward improvement. 

W 

Ability to develop selfmotivation. J Ability to seek feedback from others and opportunities for self-learning and development. 

J 

Ability to perform a personal role assessment, which would lead to monitoring behavior patterns associated with the functions performed. 

J 

IX. Agency Operations DescriptionThis competency requires a comprehension of the basic operations of an agency, especially at the local level; and h

interact to fulfill the missions, planning and budgetary processes and agency purpose. Outline
A. Apply basic principles of appropriation law. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of appropriation law relevant to supervisory and leadership roles. 

W 

Knowledge of the aspects of appropriation law pertinent to the expenditure of funds and relative to the agency mission. 

W 

Knowledge of agency fiscal regulations. J Ability to describe the budget authority relevant to supervisory and leadership roles. 

W 

Ability to describe the purpose of an obligation. W 

B. Implement and evaluate financial activities. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency financial regulations, policies and guidelines. 

J 

Knowledge of interagency fire business management practices and procedures. 

J 

Knowledge of required fiscal documentation. J Ability to apply appropriate fiscal procedures. J 
C. Apply appropriate technology. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of existing fire information databases and software applications. 

J 

Knowledge of current technology and the impact of technological changes on the organization. 

E 

Ability to apply technologies on the job. E Ability to identify various sources available that enable supervisors to keep current on technological advances. 

J 

Ability to describe one’s role in information and technological exchange. 

J 

D. Develop and maintain agency and interagency operations. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of the various aspects of local unit interactions and how they work together to accomplish the agency and local unit missions. 

J 

Knowledge of the external agency operations. W Knowledge of the customer consultation process. J 
Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency Cooperative Agreements, Memorandums of Understanding. 

J 

Knowledge of the organization and the function of cooperative interagency fire organizations such as NWCG, NICC, GACC, state, tribal, and local organizations. 

J 

Ability to provide input into cooperative agreements, MOUs, and MOAs. 

J 

Ability to participate at the appropriate level in interagency workshop operations and seminars. 

J 

E. Initiate and participate in agency and interagency interdisciplinary planning processes. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of what constitutes a correctly written objective. 

J 

Knowledge of how goals and strategies provide structured guidance in accomplishing an agency’s mission. 

J 

Knowledge of agency’s priorities. J 
Competencies Expertise Level Evaluator How Obtained 

Knowledge of how an agency’s planning system causes a timely reconsideration of priorities. 

J 

Skill in providing input into objective writing. J Skill in restructuring priorities to meet goals or objectives. J Ability to review portions of plans and provide input. J 

F. Utilize agency qualifications and certification procedures. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency and interagency qualification and certification standards and procedures adopted by the National Wildfire Coordinating Group (NWCG). 

J 

Knowledge of position task book requirements. W Ability to maintain position qualification. J 
X. Program/Project Progress Monitoring and Evaluation

DescriptionThese competencies are related in terms of adjusting program operations in a timely manner. Progress is directed t

quantifiable objectives. Monitoring that part of the operation identifies whether the objectives are valid, understooemployee is capable of performing the tasks. Outline

A. Implement measurement systems that accurately track results. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of agency performance requirements. J Knowledge of basic wildland fire program requirements. J Knowledge of fire operations/prescribed fire tools and equipment. 

W 

Knowledge of reporting requirements and procedures. E Ability to implement the common monitoring techniques of feedback and personal observation used in evaluating a project’s progress. 

J 

B. Evaluate results against program objectives. 

Competencies Expertise Level Evaluator How Obtained 

Knowledge of evaluative processes and procedures. J 
Competencies Expertise Level Evaluator How Obtained 

Ability to analyze organizational performance relative to given objectives. 

J 

Ability to recognize how objectives establishing the direction efforts are to be focused and the criteria for measuring success. 

J