22954 Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldg. 12–24E 

Zone 12 

Pantex Plant 

Amarillo Co: Carson TX 79120 

Landholding Agency: Energy 

Property Number: 41200630012 

Status: Unutilized 

Reasons: Secured Area, Within 2000 ft. 

of flammable or explosive material 

Bldg. 11–029, Zone 11 

Pantex Plant 

Amarillo Co: Carson TX 79120 

Landholding Agency: Energy 

Property Number: 41200640007 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldgs. 11–010, T09–031 

Pantex Plant 

Amarillo TX 79120 

Landholding Agency: Energy 

Property Number: 41200810011 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldgs. 4–24, 4–27, 4–29 

Pantex Plant 

Amarillo TX 79120 

Landholding Agency: Energy 

Property Number: 41200830003 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldg. 11–027 

Pantex Plant 

Amarillo TX 79120 

Landholding Agency: Energy 

Property Number: 41200830004 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

3 Bldgs. 

Pantex Plant 

12–0245, 12–041SS, 12–075A 

Amarillo TX 79120 

Landholding Agency: Energy 

Property Number: 41200830005 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldgs. 04–024, 04–027, 04–029 

Pantex Plant 

Amarillo TX 

Landholding Agency: Energy 

Property Number: 41200840003 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldgs. 09–013, 09–125 

Pantex Plant 

Amarillo TX 

Landholding Agency: Energy 

Property Number: 41200840004 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

5 Bldgs. 

Pantex Plant 

Amarillo TX 

Landholding Agency: Energy 

Property Number: 41200840005 

Status: Unutilized 

Directions: 09–095, 09–126, 09–132, 09– 

132A, 09–134 

Reasons: Within 2000 ft. of flammable 

or explosive material, Secured Area 

Bldg. 11–027 

Pantex Plant 

Amarillo TX 

Landholding Agency: Energy 

Property Number: 41200840006 

Status: Unutilized 

Reasons: Within 2000 ft. of flammable or 

explosive material, Secured Area 

4 Bldgs. 

Pantex Plant 

Amarillo TX 

Landholding Agency: Energy 

Property Number: 41200840007 

Status: Unutilized 

Directions: 12–R–009B,12–0245, 12–041SS, 

12–075A 

Reasons: Within 2000 ft. of flammable or 

explosive material, Secured Area 

Washington 

79 Structures 

Hanford Site 100, 300, 400 

Richland Co: Benton WA 99352 

Landholding Agency: Energy 

Property Number: 41200620010 

Status: Excess 

Directions: Infrastructure Facilities 

Reasons: Secured Area 

87 Structures 

Hanford Site 100, 300, 400 

Richland Co: Benton WA 99351 

Landholding Agency: Energy 

Property Number: 41200620011 

Status: Excess 

Directions: Mobile Offices 

Reasons: Secured Area 

139 Structures 

Hanford Site 100, 300, 400 

Richland Co: Benton WA 99352 

Landholding Agency: Energy 

Property Number: 41200620012 

Status: Excess 

Directions: Offices Facilities 

Reasons: Secured Area 

122 Structures 

Hanford Site 100, 300, 400 

Richland Co: Benton WA 99352 

Landholding Agency: Energy 

Property Number: 41200620013 

Status: Excess 

Directions: Process Facilities 

Reasons: Secured Area 

[FR Doc. E9–11099 Filed 5–14–09; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

Proposed Renewal of Information 

Collection: 1090–0007 [Formerly 1505– 

0191], American Customer Satisfaction 

Index (ACSI) Government Customer 

Satisfaction Survey 

AGENCY: National Business Center, 

Federal Consulting Group, Interior. 

ACTION: Notice and request for 

comments. 

SUMMARY: The Department of the 

Interior, as part of its continuing effort 

to reduce paperwork and respondent 

burden, invites the general public and 

other Federal agencies to take this 

opportunity to comment on proposed 

and/or continuing information 

collections, as required by the 

Paperwork Reduction Act of 1995, 

Public Law 104–13 (44 U.S.C. 

3506(c)(2)(A)). Currently, the Federal 

Consulting Group within the 

Department of the Interior is soliciting 

comments concerning the American 

Customer Satisfaction Index (ACSI) 

Government Customer Satisfaction 

Survey. The OMB Control Number is 

changed due to the recent transfer of the 

Federal Consulting Group from the 

Department of the Treasury into the 

Department of the Interior. 

DATES: Consideration will be given to all 

comments received by July 14, 2009. 

ADDRESSES: Written comments may be 

submitted to the Federal Consulting 

Group, Attention: Ron Oberbillig, 1849 

C St, NW., MS 314, Washington, DC 

20240–0001. Comments may also be 

sent by facsimile to (202) 513–7686, or 

via e-mail to Ron_Oberbillig@nbc.gov. 

Individuals providing comments should 

reference Customer Satisfaction 

Surveys. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information or copies 

of the form(s) and instructions, please 

write to the Federal Consulting Group, 

Attention: Ron Oberbillig, 1849 C St, 

NW., MS 314, Washington, DC 20240– 

0001, or call him on (202) 513–7677, or 

send an e-mail to 

Ron_Oberbillig@nbc.gov. 

SUPPLEMENTARY INFORMATION: 

Title: American Customer Satisfaction 

Index (ACSI) Government Customer 

Satisfaction Survey. 

OMB Control Number: 1090–0007 

[formerly 1505–0191]. 

Abstract: 

The proposed renewal of this 

information collection activity provides 

a means to consistently assess, 

benchmark and improve customer 

Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices 22955 

satisfaction with Federal government 

agency programs and/or services within 

the Executive Branch. The Federal 

Consulting Group of the Department of 

the Interior serves as the executive agent 

for this methodology and has partnered 

with the CFI Group and the University 

of Michigan to offer the ACSI to Federal 

government agencies. 

The CFI Group, a leader in customer 

satisfaction and customer experience 

management, offers a comprehensive 

model that quantifies the effects of 

quality improvements on citizen 

satisfaction. The CFI Group has 

developed the methodology and 

licenses it to the National Quality 

Research Center at the University of 

Michigan, which produces the 

American Customer Satisfaction Index 

(ACSI). This national indicator is 

developed for different economic 

sectors each quarter, which are then 

published in The Wall Street Journal. 

The ACSI was introduced in 1994 by 

Professor Claes Fornell under the 

auspices of the University of Michigan, 

the American Society for Quality (ASQ), 

and the CFI Group. It monitors and 

benchmarks customer satisfaction across 

more than 200 companies and many 

U.S. Federal agencies. 

The ACSI is the only cross-agency 

methodology for obtaining comparable 

measures of customer satisfaction with 

Federal government programs and/or 

services. Along with other economic 

objectives—such as employment and 

growth—the quality of output (goods 

and services) is a part of measuring 

living standards. The ACSI’s ultimate 

purpose is to help improve the quality 

of goods and services available to 

American citizens. 

ACSi surveys conducted by the 

Federal Consulting Group are 

completely subject to the Privacy Act 

1074, Public Law 93–579, December 31, 

1974 (5 U.S.C. 522a). The agency 

information collection is an integral part 

of conducting an ACSI survey. The 

contractor will not be authorized to 

release any agency information upon 

completion of the survey without first 

obtaining permission from the Federal 

Consulting Group and the participating 

agency. In no case shall any new system 

of records containing privacy 

information be developed by the Federal 

Consulting Group, participating 

agencies, or the contractor collecting the 

data. In addition, participating Federal 

agencies may only provide information 

used to randomly select respondents 

from among established systems of 

records provided for such routine uses. 

There is no other agency or 

organization which is able to provide 

the information that is accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Proposed renewal of 

collection of information. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal agencies in the 

ACSI is expected to vary as new 

customer segment measures are added 

or deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 150. 

Respondents: 39,000. 

Annual responses: 39,000. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 12.0. 

Burden hours: 7,800 hours. 

Note: it is expected that the first year there 

will be approximately 100 surveys submitted, 

the second year 150 surveys submitted, and 

the third year 200 surveys submitted due to 

expected growth in the program. The figures 

above represent an expected average per year 

over the three-year period. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the ADDRESSES

section. The comments, with names and 

addresses, will be available for public 

view during regular business hours. If 

you wish us to withhold your personal 

information, you must prominently state 

at the beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: May 11, 2009. 

Ron Oberbillig, 

Assistant Director (Acting), Federal 

Consulting Group. 

[FR Doc. E9–11318 Filed 5–14–09; 8:45 am] 

BILLING CODE 4310–RK–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[F–14908–B; F–14908–C; AK–965–1410– 

KC–P] 

Alaska Native Claims Selection 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of decision approving 

lands for conveyance. 

SUMMARY: As required by 43 CFR 

2650.7(d), notice is hereby given that an 

appealable decision approving lands for 

conveyance pursuant to the Alaska 

Native Claims Settlement Act will be 

issued to Sitnasuak Native Corporation. 

The lands are in the vicinity of Nome, 

Alaska, and are located in: