Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices 22955 

satisfaction with Federal government 

agency programs and/or services within 

the Executive Branch. The Federal 

Consulting Group of the Department of 

the Interior serves as the executive agent 

for this methodology and has partnered 

with the CFI Group and the University 

of Michigan to offer the ACSI to Federal 

government agencies. 

The CFI Group, a leader in customer 

satisfaction and customer experience 

management, offers a comprehensive 

model that quantifies the effects of 

quality improvements on citizen 

satisfaction. The CFI Group has 

developed the methodology and 

licenses it to the National Quality 

Research Center at the University of 

Michigan, which produces the 

American Customer Satisfaction Index 

(ACSI). This national indicator is 

developed for different economic 

sectors each quarter, which are then 

published in The Wall Street Journal. 

The ACSI was introduced in 1994 by 

Professor Claes Fornell under the 

auspices of the University of Michigan, 

the American Society for Quality (ASQ), 

and the CFI Group. It monitors and 

benchmarks customer satisfaction across 

more than 200 companies and many 

U.S. Federal agencies. 

The ACSI is the only cross-agency 

methodology for obtaining comparable 

measures of customer satisfaction with 

Federal government programs and/or 

services. Along with other economic 

objectives—such as employment and 

growth—the quality of output (goods 

and services) is a part of measuring 

living standards. The ACSI’s ultimate 

purpose is to help improve the quality 

of goods and services available to 

American citizens. 

ACSi surveys conducted by the 

Federal Consulting Group are 

completely subject to the Privacy Act 

1074, Public Law 93–579, December 31, 

1974 (5 U.S.C. 522a). The agency 

information collection is an integral part 

of conducting an ACSI survey. The 

contractor will not be authorized to 

release any agency information upon 

completion of the survey without first 

obtaining permission from the Federal 

Consulting Group and the participating 

agency. In no case shall any new system 

of records containing privacy 

information be developed by the Federal 

Consulting Group, participating 

agencies, or the contractor collecting the 

data. In addition, participating Federal 

agencies may only provide information 

used to randomly select respondents 

from among established systems of 

records provided for such routine uses. 

There is no other agency or 

organization which is able to provide 

the information that is accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Proposed renewal of 

collection of information. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal agencies in the 

ACSI is expected to vary as new 

customer segment measures are added 

or deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 150. 

Respondents: 39,000. 

Annual responses: 39,000. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 12.0. 

Burden hours: 7,800 hours. 

Note: it is expected that the first year there 

will be approximately 100 surveys submitted, 

the second year 150 surveys submitted, and 

the third year 200 surveys submitted due to 

expected growth in the program. The figures 

above represent an expected average per year 

over the three-year period. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the ADDRESSES

section. The comments, with names and 

addresses, will be available for public 

view during regular business hours. If 

you wish us to withhold your personal 

information, you must prominently state 

at the beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: May 11, 2009. 

Ron Oberbillig, 

Assistant Director (Acting), Federal 

Consulting Group. 

[FR Doc. E9–11318 Filed 5–14–09; 8:45 am] 

BILLING CODE 4310–RK–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[F–14908–B; F–14908–C; AK–965–1410– 

KC–P] 

Alaska Native Claims Selection 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of decision approving 

lands for conveyance. 

SUMMARY: As required by 43 CFR 

2650.7(d), notice is hereby given that an 

appealable decision approving lands for 

conveyance pursuant to the Alaska 

Native Claims Settlement Act will be 

issued to Sitnasuak Native Corporation. 

The lands are in the vicinity of Nome, 

Alaska, and are located in: 

22956 Federal Register / Vol. 74, No. 93 / Friday, May 15, 2009 / Notices 

Kateel River Meridian, Alaska 

T. 11 S., R. 32 W., 

Secs. 6 and 7; 

Secs. 18 and 32. 

Containing 2,317.16 acres. 

T. 9 S., R. 33 W., 

Sec. 35. 

Containing 640 acres. 

T. 9 S., R. 34 W., 

Secs. 29 and 32. 

Containing 1,280 acres. 

T. 10 S., R. 34 W., 

Secs. 5, 8, and 17. 

Containing 1,852.78 acres. 

T. 9 S., R. 35 W., 

Secs. 6, 7, and 18. 

Containing approximately 350 acres. 

T. 9 S., R. 36 W., 

Secs. 12 and 13; 

Secs. 24 and 25. 

Containing approximately 630 acres. 

Aggregating approximately 7,069 acres. 

The subsurface estate in these lands 

will be conveyed to Bering Straits 

Native Corporation when the surface 

estate is conveyed to Sitnasuak Native 

Corporation. Notice of the decision will 

also be published four times in the 

Nome Nugget. 

DATES: The time limits for filing an 

appeal are: 

1. Any party claiming a property 

interest which is adversely affected by 

the decision shall have until June 15, 

2009 to file an appeal. 

2. Parties receiving service of the 

decision by certified mail shall have 30 

days from the date of receipt to file an 

appeal. 

Parties who do not file an appeal in 

accordance with the requirements of 43 

CFR part 4, subpart E, shall be deemed 

to have waived their rights. 

ADDRESSES: A copy of the decision may 

be obtained from: Bureau of Land 

Management, Alaska State Office, 222 

West Seventh Avenue, #13, Anchorage, 

Alaska 99513–7504. 

FOR FURTHER INFORMATION CONTACT: The 

Bureau of Land Management by phone 

at 907–271–5960, or by e-mail at 

ak.blm.conveyance@ak.blm.gov. Persons 

who use a telecommunication device 

(TDD) may call the Federal Information 

Relay Service (FIRS) at 1–800–877– 

8330, 24 hours a day, seven days a 

week, to contact the Bureau of Land 

Management. 

Eileen Ford, 

Land Transfer Resolution Specialist, Land 

Transfer Adjudication II. 

[FR Doc. E9–11384 Filed 5–14–09; 8:45 am] 

BILLING CODE 4310–JA–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[F–14883–A; F–14883–A2; AK–965 1410– 

KC–P] 

Alaska Native Claims Selection 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of decision approving 

lands for conveyance. 

SUMMARY: As required by 43 CFR 

2650.7(d), notice is hereby given that an 

appealable decision approving the 

surface estate of certain lands for 

conveyance pursuant to the Alaska 

Native Claims Settlement Act will be 

issued to Kwethluk, Incorporated. The 

lands are in the vicinity of Kwethluk, 

Alaska, and are located in: 

Seward Meridian, Alaska 

T. 6 N., R. 67 W., 

Secs. 1, 2, 3, 6, and 7; 

Secs. 10 to 15, inclusive; 

Secs. 18 and 19; 

Secs. 23 to 26, inclusive; 

Secs. 29 and 30; 

Secs. 32, 33, and 35. 

Containing approximately 13,563 

acres. 

T. 7 N., R. 67 W., 

Secs. 8, 9, and 10; 

Secs. 13 to 16, inclusive; 

Secs. 21 to 27, inclusive; 

Secs. 31, 34, 35, and 36. 

Containing approximately 10,869 acres. 

T. 8 N., R. 67 W., 

Secs. 15 and 16; 

Secs. 21 to 28, inclusive. 

Containing approximately 6,143 acres. 

Aggregating approximately 30,575 acres. 

The subsurface estate in these lands 

will be conveyed to Calista Corporation 

when the surface estate is conveyed to 

Kwethluk, Incorporated. Notice of the 

decision will also be published four 

times in the Tundra Drums. 

DATES: The time limits for filing an 

appeal are: 

1. Any party claiming a property 

interest which is adversely affected by 

the decision shall have until June 15, 

2009 to file an appeal. 

2. Parties receiving service of the 

decision by certified mail shall have 30 

days from the date of receipt to file an 

appeal. 

Parties who do not file an appeal in 

accordance with the requirements of 43 

CFR part 4, subpart E, shall be deemed 

to have waived their rights. 

ADDRESSES: A copy of the decision may 

be obtained from: Bureau of Land 

Management, Alaska State Office, 222 

West Seventh Avenue, #13, Anchorage, 

Alaska 99513–7504. 

FOR FURTHER INFORMATION, CONTACT: The 

Bureau of Land Management by phone 

at 907–271–5960, or by e-mail at 

ak.blm.conveyance@ak.blm.gov. Persons 

who use a telecommunication device 

(TDD) may call the Federal Information 

Relay Service (FIRS) at 1–800–877– 

8330, 24 hours a day, seven days a 

week, to contact the Bureau of Land 

Management. 

Linda L. Keskitalo, 

Land Law Examiner, Land Transfer 

Adjudication II. 

[FR Doc. E9–11386 Filed 5–14–09; 8:45 am] 

BILLING CODE 4310–JA–P 

DEPARTMENT OF THE INTERIOR 

Bureau of Land Management 

[AA–6664–A, AA–6664–B, AA–6664–F; AK– 

965–1410–KC–P] 

Alaska Native Claims Selection 

AGENCY: Bureau of Land Management, 

Interior. 

ACTION: Notice of decision approving 

lands for conveyance. 

SUMMARY: As required by 43 CFR 

2650.7(d), notice is hereby given that an 

appealable decision approving the 

surface estate in certain lands for 

conveyance pursuant to the Alaska 

Native Claims Settlement Act will be 

issued to The English Bay Corporation. 

The lands are in the vicinity of 

Nanwalek, Alaska, and Kenai Fjords 

National Park, Alaska, and located in: 

Seward Meridian, Alaska 

T. 6 S., R. 4 W., 

Sec. 7. 

Containing 613 acres. 

T. 7 S., R. 5 W., 

Sec. 4. 

Containing 230 acres. 

T. 11 S., R. 15 W., 

Tracts 37, 38, and 39. 

Containing 21.589 acres. 

T. 9 S., R. 16 W., 

Sec. 25. 

Containing 0.13 acres. 

The subsurface estate in these lands 

will be conveyed to Chugach Alaska 

Corporation when the surface estate is 

conveyed to The English Bay 

Corporation. Notice of the decision will 

also be published four times in the 

Homer Alaska Tribune. 

DATES: The time limits for filing an 

appeal are: 

1. Any party claiming a property 

interest which is adversely affected by 

the decision shall have until June 15, 

2009 to file an appeal. 

2. Parties receiving service of the 

decision by certified mail shall have 30