[Federal Register Volume 80, Number 7 (Monday, January 12, 2015)]
[Notices]
[Pages 1516-1517]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2015-00233]


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DEPARTMENT OF JUSTICE

[OMB Number 1110--NEW]


Agency Information Collection Activities: Proposed eCollection; 
eComments Requested; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Federal Bureau of Investigation, Department of Justice.

ACTION: 30-Day notice.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Justice will be submitting a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: The purpose of this notice is to allow for an additional 30 days 
for public comment until February 11, 2015.

FOR FURTHER INFORMATION CONTACT: If you have additional comments 
especially on the estimated public burden or associated response time, 
suggestions, or need a copy of the proposed information collection 
instrument with instructions or additional information, please contact 
John Kane, National Data Exchange (N-DEx) Program Office, FBI-Criminal 
Justice Information Services (CJIS) Division, at 1 (304) 625-3568, or 
email <a href="/cdn-cgi/l/email-protection#2943464147074248474c69404a074f4b40074e465f"><span class="__cf_email__" data-cfemail="7f1510171151141e111a3f161c51191d1651181009">[email protected]</span></a>. Written comments

[[Page 1517]]

and/or suggestions can also be directed to the Office of Management and 
Budget, Office of Information and Regulatory Affairs, Attention 
Department of Justice Desk Officer, Washington, DC 20530 or sent to 
<a href="/cdn-cgi/l/email-protection#f0bfb9a2b1af8385929d998383999f9e83b09f9d92de959f80de979f86"><span class="__cf_email__" data-cfemail="bbf4f2e9fae4c8ced9d6d2c8c8d2d4d5c8fbd4d6d995ded4cb95dcd4cd">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of Volume 79, Number 214, page 65701-
65702, on November 5, 2014, allowing for a 60 day comment period.
    Below we provide Federal Bureau of Investigation's projected 
average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 2.
    Respondents: 2,000.
    Annual Responses: 4,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 10.
    Burden Hours: 667.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    If additional information is required contact: Jerri Murray, 
Department Clearance Officer, United States Department of Justice, 
Justice Management Division, Policy and Planning Staff, Two 
Constitution Square, 145 N Street NE., Room 3E-405B, Washington, DC 
20530.

    Dated: January 7, 2015.
Jerri Murray,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2015-00233 Filed 1-9-15; 8:45 am]
BILLING CODE 4410-02-P


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