exv10w22



 





Exhibit 10.22



 

 


THIRD AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT




between




SILICON VALLEY BANK




and




DEMANDTEC, INC.




May 23, 2006




 

 



 









 





TABLE OF CONTENTS




	 	 	 	 	 	 	 
	 	 	 	 	 	 	Page
	1.	 	ACCOUNTING AND OTHER TERMS	1
	2.	 	LOAN AND TERMS OF PAYMENT	2
	 
	 	2.1	 	Promise to Pay	 	2
	 
	 	 	 	2.1.1                          Revolving Advances	 	2
	 
	 	 	 	2.1.2                           Cash Management Services Sublimit	 	3
	 
	 	 	 	2.1.3                          Letters of Credit Sublimit	 	3
	 
	 	 	 	2.1.4                          Foreign Exchange Sublimit	 	3
	 
	 	 	 	2.1.5                          International Services Sublimit	 	3
	 
	 	2.2	 	Overadvances	 	3
	 
	 	2.3	 	Interest Rate, Payments	 	4
	 
	 	2.4	 	Fees	 	4
	3.	 	CONDITIONS OF LOANS 	5
	 
	 	3.1	 	Conditions Precedent to Initial Credit Extension	 	5
	 
	 	3.2	 	Conditions Precedent to all Credit Extensions	 	5
	4.	 	CREATION OF SECURITY INTEREST	5
	 
	 	4.1	 	Grant of Security Interest	 	5
	 
	 	4.2	 	Authorization to File	 	5
	5.	 	REPRESENTATIONS AND WARRANTIES	5
	 
	 	5.1	 	Due Organization and Authorization	 	5
	 
	 	5.2	 	Collateral	 	6
	 
	 	5.3	 	Litigation	 	6
	 
	 	5.4	 	No Material Adverse Change in Financial Statements	 	6
	 
	 	5.5	 	Solvency	 	7
	 
	 	5.6	 	Regulatory Compliance	 	7
	 
	 	5.7	 	Subsidiaries	 	7
	 
	 	5.8	 	Full Disclosure	 	7
	6.	 	AFFIRMATIVE COVENANTS	7
	 
	 	6.1	 	Government Compliance	 	8
	 
	 	6.2	 	Financial Statements, Reports, Certificates	 	8






 









 






TABLE OF CONTENTS




	 	 	 	 	 	 	 
	 	 	 	 	 	 	Page
	 
	 	6.3	 	Inventory; Returns	 	9
	 
	 	6.4	 	Taxes	 	9
	 
	 	6.5	 	Insurance	 	9
	 
	 	6.6	 	Primary Accounts	 	9
	 
	 	6.7	 	Registration of Intellectual Property Rights	 	9
	 
	 	6.8	 	Use of Proceeds	 	10
	 
	 	6.9	 	Further Assurances	 	10
	7.	 	NEGATIVE COVENANTS	10
	 
	 	7.1	 	Dispositions	 	10
	 
	 	7.2	 	Changes in Business, Ownership, Management	 	10
	 
	 	 	 	or Locations of Collateral	 	 
	 
	 	7.3	 	Mergers or Acquisitions	 	11
	 
	 	7.4	 	Indebtedness	 	11
	 
	 	7.5	 	Encumbrance	 	11
	 
	 	7.6	 	Distributions; Investments	 	11
	 
	 	7.7	 	Transactions with Affiliates	 	11
	 
	 	7.8	 	Subordinated Debt	 	12
	 
	 	7.9	 	Compliance	 	12
	8.	 	EVENTS OF DEFAULT	12
	 
	 	8.1	 	Payment Default	 	12
	 
	 	8.2	 	Covenant Default	 	12
	 
	 	8.3	 	Material Adverse Change	 	13
	 
	 	8.4	 	Attachment	 	13
	 
	 	8.5	 	Insolvency	 	13
	 
	 	8.6	 	Other Agreements	 	13
	 
	 	8.7	 	Judgments	 	13
	 
	 	8.8	 	Misrepresentations	 	13
	9.	 	BANK’S RIGHTS AND REMEDIES	14
	 
	 	9.1	 	Rights and Remedies	 	14
	 
	 	9.2	 	Power of Attorney	 	14
	 
	 	9.3	 	Bank Expenses	 	15






 









 






TABLE OF CONTENTS




	 	 	 	 	 	 	 
	 	 	 	 	 	 	Page
	 
	 	9.4	 	Bank’s Liability for Collateral	 	15
	 
	 	9.5	 	Remedies Cumulative	 	15
	 
	 	9.6	 	Demand Waiver	 	15
	10.	 	NOTICES	15
	11.	 	CHOICE OF LAW, VENUE AND JURY TRIAL WAIVER	16
	12.	 	GENERAL PROVISIONS	16
	 
	 	12.1	 	Successors and Assigns	 	16
	 
	 	12.2	 	Indemnification	 	16
	 
	 	12.3	 	Time of Essence	 	16
	 
	 	12.4	 	Severability of Provision	 	16
	 
	 	12.5	 	Amendments in Writing, Integration	 	17
	 
	 	12.6	 	Counterparts	 	17
	 
	 	12.7	 	Survival	 	17
	 
	 	12.8	 	Confidentiality	 	17
	 
	 	12.9	 	Attorneys’ Fees, Costs and Expenses	 	17
	13.	 	DEFINITIONS	18
	 
	 	13.1	 	Definitions	 	18







 










 




This THIRD AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT dated as of the Effective Date, between SILICON VALLEY BANK (“Bank”), whose address is 3003
Tasman Drive, Santa Clara, California 95054 and DEMANDTEC, INC. (“Borrower”), whose address is
One Circle Star Way, Suite 200, San Carlos, California 94070, provides the terms on which Bank
will lend to Borrower and Borrower will repay Bank. The parties agree as follows:




RECITALS:




     A. The Bank and the Borrower have previously entered into that certain Loan and
Security Agreement dated as of October 23, 2001, which was amended and restated in its
entirety pursuant to that certain Amended and Restated Loan and Security Agreement dated as
of July 25, 2003, as amended by that certain Loan Modification Agreement dated as of November
2003, which was amended and restated in its entirety pursuant to that certain Second Amended
and Restated Loan and Security Agreement dated as of May 2, 2005 (as such agreement was
further amended from time to time, the “Original Credit Agreement”).



     B. The Original Credit Agreement provided for the making of a term loan in the
amount of $3,000,000 (the “Original Term Loan”) and a revolving credit loan in the
amount of up to $2,500,000 (the “Original Revolving Loan”).



     C. Immediately prior to the amendment and restatement of the Original Credit
Agreement in accordance with the terms and conditions hereof, the following original loans
remain outstanding under the Original Credit Agreement; (i) with respect to the Original Term
Loan, $1,979,037.61 in aggregate principal and $8,311.96 of interest and (ii) with respect to
the Original Revolving Loan, $0 in aggregate principal and $0 of interest.



     D. Advances (as defined below) made on the date hereof pursuant to this Agreement
will be applied to pay off the Original Term Loan in full.



     E. It is not the intention of the Bank or the Borrower that this Agreement constitute a
novation of the indebtedness governed by the Original Credit Agreement, and from and after
the Effective Date, the Original Credit Agreement shall be amended and restated in its entirety
in accordance with the terms and provisions hereof.



     E. The Bank and the Borrower desire to amend the terms and conditions of the Original Credit
Agreement to, among other things, reflect an increase in the Committed Revolving Line (as defined
below).




	1.	 	ACCOUNTING AND OTHER TERMS.





     Accounting terms not defined in this Agreement will be construed following GAAP. Calculations
and determinations must be made following GAAP. The term “financial statements” includes the notes
and schedules. The terms “including” and “includes” always mean “including (or includes) without
limitation,” in this or any Loan Document.



 









 





2.LOAN AND TERMS OF PAYMENT.




2.1 Promise to Pay.




     Borrower will pay Bank the unpaid principal amount of all Credit Extensions and interest on
the unpaid principal amount of the Credit Extensions.




	2.1.1	 	Revolving Advances.






     (a) Bank will make Advances to Borrower not exceeding the lesser of: (x) the
Committed Revolving Line or (y) an amount equal to the sum of:




(i) up to 80% of Eligible Receivables, plus




(ii)(I) if Adjusted Quick Ratio is greater than 1.50:1.00,
$3,000,000 or (2) if Adjusted Quick Ratio is equal to or less than
1.50:1,00, $0, minus




(iii) the aggregate amount outstanding under the Cash Management Services
Sublimit, International Services Sublimit, FX Reserve and Letters of Credit,
and minus




(iv) such reserves as Bank may deem proper and necessary from time to time
(the “Borrowing Base”).




     Amounts borrowed under this Section may be repaid and reborrowed during the term of
this Agreement.



     (b) To obtain an Advance, Borrower must notify Bank by facsimile or telephone by 12:00
noon Pacific time on the Business Day the Advance is to be made. Borrower must promptly confirm
the notification by delivering to Bank the Payment/Advance Form attached as Exhibit B. Bank
will credit Advances to Borrower’s deposit account. Bank may make Advances under this Agreement
based on instructions from a Responsible Officer or his or her designee or without instructions
if the Advances are necessary to meet Obligations which have become due. Bank may rely on any
telephone notice given by a person whom Bank believes is a Responsible Officer or designee.
Borrower will indemnify Bank for any loss Bank suffers due to such reliance.



     (c) The Committed Revolving Line terminates on the Revolving Maturity Date, when all
Advances are immediately payable.



     (d) Notwithstanding anything contained herein, Borrower acknowledges and
agrees that on and as of the Closing Date, the outstanding principal amount and accrued
interest of the Original Revolving Loan then outstanding shall be refinanced and converted
into Advances contemplated hereby.



 









 





     (e) Amounts borrowed pursuant to this Section 2 may be prepaid without
premium or penalty and the Committed Revolving Line closed without premium or penalty.



2.1.2
Cash Management Services Sublimit.




     Borrower may use up to $1,000,000 of the Committed Revolving Line, minus the amounts
outstanding under the International Services Sublimit, FX Reserve and Letters of Credit for Bank’s
cash management services, which may include merchant services, direct deposit of payroll, business
credit card, check cashing services identified in various cash management services agreements
related to such services (the “Cash Management Services”). All amounts Bank pays for any
Cash Management Services will be treated as Advances under the Committed Revolving Line.



2.1.3 Letters of Credit Sublimit.




     Bank may issue Letters of Credit for Borrower’s account not exceeding $1,000,000 minus the
amounts outstanding under the Cash Management Sublimit, International Services Sublimit and FX
Reserve. Each Letter of Credit will have an expiry date of no later than thirty days prior to the
Revolving Maturity Date, but Borrower’s reimbursement obligation will be secured by unencumbered
cash on terms acceptable to Bank at any time upon the Revolving Maturity Date if the term of this
Agreement is not extended by Bank. Borrower agrees to execute any further documentation in
connection with the Letters of Credit as Bank may reasonably request.



2.1.4 Foreign Exchange Sublimit.




     Borrower may enter in foreign exchange forward contracts with the Bank under which Borrower
commits to purchase from or sell to Bank a set amount of foreign currency more than one business
day after the contract date (the “FX Forward Contract”). Bank will subtract 10% of each
outstanding FX Forward Contract from the foreign exchange sublimit which is a maximum of
$1,000,000, minus the amounts outstanding under the Cash Management Services Sublimit,
International Services Sublimit and Letters of Credit (the “FX Reserve”). The total FX
Forward Contracts at any one time may not exceed 10 times the amount of the FX Reserve. Bank may
terminate the FX Forward Contracts if an Event of Default occurs.



2.1.5 International Services Sublimit.




     Borrower may use up to $1,000,000 of the Committed Revolving Line, minus the amounts
outstanding under the Cash Management Services Sublimit, FX Reserve and Letters of Credit (the
“International Services Sublimit”), for Bank’s international management services, which may
include foreign exchange contracts and export letters of credit.



2.2 Overadvances.




     If at any time (i) Borrower’s Obligations under Sections 2.1.1, 2.1.2, 2.1.3, 2.1.4 and
2.1.5 exceed the Committed Revolving Line or the Borrowing Base, (ii) Borrower’s Obligations




 










 




under Sections 2.1.2, 2.1.3, 2.1.4 and 2.1.5 exceed $1,000,000 or (iii) Advances made on
Foreign Eligible Accounts exceed $1,500,000, then Borrower must
immediately pay Bank the excess.



2.3 Interest Rate, Payments.





     (a) Interest Kate. Advances accrue interest on the outstanding principal
balance at a per annum rate equal to the greater of (i) 0.50 percentage points above the
Prime Rate or (ii) 8%. During the Trigger Period, Advances will accrue interest on the
outstanding principal balance at a per annum rate equal to
2 percentage points above the Prime Kate.
After an Event of Default, Obligations accrue interest at 5 percent above the rate
effective immediately before the Event of Default. The interest rate increases or decreases when
the Prime Rate changes. Interest is computed on a 360 day year for the actual number of days
elapsed.




     (b) Payments, Interest due on the Committed Revolving Line is payable on the last day of
each month. Bank may debit any of Borrower’s deposit accounts including Account Number
3300337567 for principal and interest payments or any amounts Borrower owes Bank when due. Bank
will notify Borrower when it debits Borrower’s accounts. These debits are not a set-off.
Payments received after 12:00 noon Pacific time are considered received at the opening of
business on the next Business Day. When a payment is due on a day that is not a Business Day,
the payment is due the next Business Day and additional fees or interest accrue.




     (c) Minimum Monthly Interest. If the aggregate amount of all interest earned by Bank in any
month is less than the amount of interest Bank would have earned if the outstanding principal
balance of Advances were $2,000,000 for any such month in the first year of this Agreement (the
“Minimum Monthly Interest”), Borrower shall pay Bank an amount, payable on the last day of such
month, in an amount equal to the (i) Minimum Monthly Interest minus (ii) the aggregate amount of
all interest earned by Bank (exclusive of any collateral monitoring fees, unused line fees, or
any other fees and charges hereunder) in such month.




     (d) Trigger Period. During a Trigger Period, (i) all proceeds of Accounts and other cash
collections shall be deposited by Borrower into a lockbox account as Bank may specify and (ii)
Bank will sweep all accounts of Borrower on a daily basis and apply all such cash to repay the
Advances.


2.4
Fees. Borrower will pay:





     (a) Bank Expenses. All Bank Expenses (including reasonable attorneys’ fees and reasonable
expenses) incurred through and after the date of this Agreement, are payable when due.




     (b) Loan Fee. Borrower will pay to Bank a loan fee in the amount of $35,000 (the “Loan
Fee”); provided however, if no Credit Extensions are made due to the sole
fault of the Bank, Bank will refund the Loan Fee to Borrower.



 









 






     (c) Anniversary Fee. On the first anniversary of this Agreement, Borrower
will pay to bank an anniversary fee of $30,000.


3. CONDITIONS OF LOANS



3.1 Conditions Precedent to Initial Credit Extension.




     Bank’s obligation to make the initial Credit Extension is subject to the condition precedent
that it receive the agreements, documents and fees it requires.


3.2 Conditions Precedent to all Credit Extensions.




     Bank’s obligations to make each Credit Extension, including the initial Credit Extension, is
subject to the following:




     (a) timely receipt of any Payment/Advance Form;




     (b) timely receipt of a Transaction Report; and




     (c) the representations and warranties in Section 5 must be materially true on the date of
the Payment/Advance Form and on the effective date of each Credit Extension and no Event of
Default may have occurred and be continuing, or result from the Credit Extension. Each Credit
Extension is Borrower’s representation and warranty on that date that the representations and
warranties of Section 5 remain materially true.


4. CREATION OF SECURITY INTEREST



4.1 Grant of Security Interest.




     Borrower grants Bank a continuing security interest in all presently existing and later
acquired Collateral to secure all Obligations and performance of each of Borrower’s duties under
the Loan Documents. Except for Permitted Liens, any security interest will be a first priority
security interest in the Collateral. If this Agreement is terminated, Bank’s lien and security
interest in the Collateral will continue until Borrower fully satisfies its Obligations.


4.2 Authorization to File.




     Borrower authorizes Bank to file financing statements without notice to Borrower, with all
appropriate jurisdictions, as Bank deems appropriate, in order to perfect or protect Bank’s
interest in the Collateral.


5. REPRESENTATIONS AND WARRANTIES




     Borrower represents and warrants as follows:


5.1 Due Organization and Authorization.




     Borrower and each Subsidiary is duly existing and in good standing in its state of



 









 




formation and qualified and licensed to do business in, and in good standing in, any state in
which the conduct of its business or its ownership of property requires that it be qualified,
except where the failure to do so could not reasonably be expected to cause: a Material Adverse
Change, Borrower has not changed its state of formation or its organizational structure or type
or any organizational number (if any) assigned by its jurisdiction of formation.




     The execution, delivery and performance of the Loan Documents have been duly authorized,
and do not conflict with Borrower’s formation documents, nor constitute an event of default
under any material agreement by which Borrower is bound. Borrower is not in default under any
agreement to which or by which it is bound in which the default could reasonably be expected to
cause a Material Adverse Change.


5.2 Collateral.




     Borrower has good title to the Collateral, free of Liens except Permitted Liens or Borrower
has Rights to each asset that is Collateral. Borrower has no other deposit account, other than the
deposit accounts described in the Schedule. The Accounts are bona fide, existing obligations, and
the service or property has been performed or delivered to the account debtor or its agent for
immediate shipment to and unconditional acceptance by the account debtor. Except for certain
computer hardware installed off-site at the facilities of Borrower’s customers, the Collateral is
not in the possession of any third party bailee (such as at a warehouse). In the event that
Borrower, after the date hereof, intends to store or otherwise deliver the Collateral to such a
bailee, then Borrower will receive the prior written consent of Bank and such bailee must
acknowledge in writing that the bailee is holding such Collateral for the benefit of Bank. Borrower
has no notice of any actual or imminent Insolvency Proceeding of any account debtor whose accounts
are an Eligible Account in any Borrowing Base Certificate. All Inventory is in all material
respects of good and marketable quality, free from material defects. Borrower is the sole owner of
the Intellectual Property, except for non-exclusive licenses granted to its customers in the
ordinary course of business. To the Borrower’s knowledge, each Patent is valid and enforceable
and no part of the Intellectual Property has been judged invalid or unenforceable, in whole or in
part, and no claim has been made that any part of the Intellectual Property violates the rights of
any third party, except to the extent such claim could not reasonably be expected to cause a
Material Adverse Change.


5.3 Litigation.




     Except as shown to the Schedule, there are no actions or proceedings pending or, to the
knowledge of Borrower’s Responsible Officers and legal counsel, threatened by or against
Borrower or any Subsidiary in which a likely adverse decision could reasonably be expected to
cause a Material Adverse Change.


5.4 No Material Adverse Change in Financial Statements.




     All consolidated financial statements for Borrower, and any Subsidiary, delivered to Bank fairly
present in all material respects Borrower’s consolidated financial condition and Borrower’s
consolidated results of operations. There has not been any material deterioration in



 









 







Borrower’s consolidated financial condition since the date of the most recent financial
statements submitted to Bank.


5.5 Solvency.




     The fair salable value of Borrower’s assets (including goodwill minus disposition costs)
exceeds the fair value of its liabilities; the Borrower is not left with unreasonably small
capital after the transactions in this Agreement; and Borrower is able to pay its debts
(including trade debts) as they mature.


5.6 Regulatory Compliance.




     Borrower is not an “investment company” or a company “controlled” by an “investment company”
under the Investment Company Act. Borrower is not engaged as one of its important activities in
extending credit for margin stock (under Regulations T and U of the Federal Reserve Board of
Governors). Borrower has complied in all material respects with, the Federal Fair Labor Standards
Act. Borrower has not violated any laws, ordinances or rules, the violation of which could
reasonably be expected to cause a Material Adverse Change, None of Borrower’s or any Subsidiary’s
properties or assets has been used by Borrower or any Subsidiary or, to the best of Borrower’s
knowledge, by previous Persons, in disposing, producing, storing, treating, or transporting any
hazardous substance other than legally. Borrower and each Subsidiary has timely filed all required
tax returns and paid, or made adequate provision to pay, all material taxes, except those being
contested in good faith with adequate reserves under GAAP, Borrower and each Subsidiary has
obtained all consents, approvals and authorizations of, made all declarations or filings with, and
given all notices to, all government authorities that are necessary to continue its business as
currently conducted, except where the failure to do so could not reasonably be expected to cause a
Material Adverse Change.


5.7 Subsidiaries.




     Borrower does not own any stock, partnership interest or other equity securities except for
Permitted Investments.


5.8 Full Disclosure.




     No written representation, warranty or other statement of Borrower in any certificate or
written statement given to Bank (taken together with all such written certificates and written
statements to Bank) contains any untrue statement of a material fact or omits to state a material
fact necessary to make the statements contained in the certificates or statements not misleading.
It being recognized by Bank that the projections and forecasts provided by Borrower in good faith
and based upon reasonable assumptions are not viewed as facts and that actual results during the
period or periods covered by such projections and forecasts may differ from the projected and
forecasted results.


6. AFFIRMATIVE COVENANTS




     Borrower will do all of the following for so long as Bank has an obligation to lend, or



 









 




there are outstanding Obligations:



6.1 Government Compliance.




     Borrower will maintain its and all Subsidiaries’ legal existence and good standing in its
jurisdiction of formation and maintain qualification in each jurisdiction to which the failure to
so qualify would reasonably be expected to cause a material adverse effect on Borrower’s business
or operations. Borrower will comply, and have each Subsidiary comply, with all laws, ordinances and
regulations to which it is subject, noncompliance with which could have a material adverse effect
on: Borrower’s business or operations or would reasonably be expected to cause a Material Adverse
Change.


6.2 Financial Statements, Reports, Certificates.





     (a) Borrower will deliver to Bank: (i) as soon as available, but no later than 30
days after the last day of each month, a company prepared consolidated balance sheet and income
statement and statement of cash flows covering Borrower’s consolidated operations during the
period, certified by a Responsible Officer and in a form acceptable to Bank; (ii) as soon as
available, but no later than 180 days after the last day of Borrower’s fiscal year, audited
consolidated financial statements prepared under GAAP, consistently applied, together with an
unqualified opinion on the financial statements from an independent certified public accounting
firm reasonably acceptable to Bank; (lit) if applicable, within 5 days of filing, copies of all
statements, reports and notices made available to Borrower’s security holders or to any holders
of Subordinated Debt and all reports on Form 10-&, 10-Q and 8-K filed with the Securities and
Exchange Commission; (iv) a prompt report of any legal actions pending or threatened against
Borrower or any Subsidiary that could result in damages or costs to Borrower or any Subsidiary of
$100,000 or more; (v) budgets, sales projections, operating plans or other financial information
Bank reasonably requests; and (vi) prompt notice of any material change in the composition of the
Intellectual Property, including any subsequent ownership right of Borrower in or to any
Copyright, Patent or Trademark not shown in any intellectual property security agreement between
Borrower and Bank or knowledge of an event that materially adversely affects the value of the
Intellectual Property.




     (b) Within 30 days after the last day of each month and at each time Borrower requests an
Advance, Borrower will deliver to Bank a Transaction Report signed by a Responsible Officer,
together with aged listings of accounts receivable, accounts payable, deferred revenue and such
other schedules as Bank may request During a Trigger Period, Borrower will deliver to Bank a
Transaction Report with all schedules on a weekly basis.




     (c) Within 30 days after the last day of each month, Borrower will deliver to Bank with the
monthly financial statements a Compliance Certificate signed by a Responsible Officer in the form
of Exhibit D.




     (d) Within 30 days after the last day of each quarter, Borrower will deliver to Bank a
quarterly bookings statement.



 









 






     (e) Within 30 days after the last day of each fiscal year, Borrower will deliver to
Bank financial projections approved by Borrower’s Board of Directors and commensurate with
those provided to venture capital investors.




     (f) Borrower will allow Bank to audit Borrower’s Collateral at Borrower’s expense. Such
audits will be conducted semi-annually, and more frequently as Bank may require at such times
as an Event of Default has occurred and is continuing or during a Trigger Period.


6.3 Inventory; Returns.




     Borrower will keep all Inventory in good and marketable condition, free from material
defects. Returns arid allowances between Borrower and its account debtors will follow Borrower’s
customary practices as they exist at execution of this Agreement. Borrower must promptly notify
Bank of all returns, recoveries, disputes and claims, that involve more than $50,000.


6.4 Taxes.




     Borrower will make, and cause each Subsidiary to make, timely payment of all material
federal, state, and local taxes or assessments and will deliver to Bank, on demand, appropriate
certificates attesting to the payment


6.5 Insurance.




     Borrower will keep its business and the Collateral insured for risks and in amounts, as are
normal and customary for Borrower’s industry. Insurance policies will be in a form and with
companies that are satisfactory to Bank in Bank’s reasonable discretion. All property policies
will have a lender’s loss payable endorsement showing Bank as an additional loss payee and all
liability policies will show the Bank as an additional insured and provide that the insurer must
give Bank at least 20 days notice before canceling its policy (10 days in: the case of
cancellation for non-payment), At Bank’s request, Borrower will deliver certified copies of
policies and evidence of all premium payments. Proceeds payable under any policy will, at Bank’s
option, be payable to Bank on account of the Obligations.


6.6 Primary; Accounts.




     Borrower will maintain its primary depository, investment and operating accounts with Bank,
which relationship shall include Borrower maintaining account balances in any accounts at or
tough Bank representing at least 80% of its unrestricted cash and cash equivalents.



6.7 Registration of Intellectual Property Rights.



     Borrower shall not register any Copyrights or Mask Works with the United States Copyright
Office unless it: (i) has given at least fifteen (15) days’ prior notice to Bank of its intent
to register such Copyrights or Mask Works and has provided Bank with a copy of the application
it intends to file with the United States Copyright Office (excluding exhibits thereto);




 









 




(ii) executes a security agreement or such other documents as Bank may reasonably
request in order to maintain the perfection and priority of Bank’s security interest in the
Copyrights proposed to be registered with the United States Copyright Office; and (iii) records
such security documents with the United States Copyright Office contemporaneously with filing the
Copyright application’s) with the United States Copyright Office. Borrower shall promptly provide
to Bank a copy of the Copyright application(s) filed with the United States Copyright Office,
together with evidence of the recording of the security documents necessary for Bank to maintain
the perfection and priority of its security interest in such Copyrights or Mask Works. Borrower
shall provide written notice to Bank of any application filed by Borrower in the United States
Patent Trademark Office for a patent or to register a trademark or service mark within 30 days of
any such filing.




     Borrower will (i) protect, defend and maintain the validity and enforceability of the
Intellectual Property unless Borrower, in the exercise of its business judgment, determines
otherwise, and promptly advise Bank in writing of material infringements and (ii) not allow any
Intellectual Property to be abandoned, forfeited or dedicated to the public without Bank’s
written consent, which shall not be unreasonably withheld.


6.8 Use of Proceeds. Borrower will use the Advances to pay the Original Term Loan and for
working capital needs.



6.9 Further Assurances.




     Borrower will execute any further instruments and take further action as Bank reasonably
requests to perfect or continue Bank’s security interest in the Collateral or to effect the
purposes of this Agreement.



7. NEGATIVE COVENANTS



Borrower will not do any of the following without Bank’s prior written consent, which will not be
unreasonably withheld, for so long as Bank has an obligation to lend and there are any
outstanding Obligations:



7.1 Dispositions.




     Convey, sell, lease, transfer or otherwise dispose of (collectively “Transfer”), or permit
any of its Subsidiaries to Transfer, all or any material part of its business or property, other
than Transfers (i) of Inventory in the ordinary course of business; (ii) of non-exclusive
licenses and similar arrangements for the use of the property of Borrower or its Subsidiaries in
the ordinary course of business; or (iii) of worn-out or obsolete Equipment.


7.2 Changes in Business, Ownership, Management or Locations of Collateral.




     Engage in or permit any of its Subsidiaries to engage in any business other than the
businesses currently engaged in by Borrower or reasonably related thereto or have a material
change in its ownership or management of greater than 25% (other than by the sale of Borrower’s
equity securities in a public offering or to strategic, corporate or venture capital




 









 







investors so long as Borrower identifies the venture capital investors prior to the closing of
the investment). Borrower will not, without at least 30 days prior written notice, relocate its
chief executive office, change its state of formation (including reincorporation), change its
organizational number or name or add any new offices or business locations (such as warehouses)
in which Borrower maintains or stores over $25,000 in Collateral.



7.3 Mergers or Acquisitions.



Without the express written consent of Bank (which consent shall not be unreasonably withheld),
merge or consolidate, or permit any of its Subsidiaries to merge or consolidate, with any other
Person, or acquire, or permit any of its Subsidiaries to acquire, all or substantially all of the
capital stock or property of another Person, except where (i) no Event of Default has occurred
and is continuing or would result from such action during the term of this Agreement and
(ii) such transaction would not result in a decrease of more than 25% of Tangible Net Worth. A
Subsidiary may merge or consolidate into another Subsidiary or into Borrower.



7.4 Indebtedness.




     Create, incur, assume, or be liable for any Indebtedness, or permit any Subsidiary to do
so, other than Permitted Indebtedness.


7.5 Encumbrance.




     Create, incur, or allow any Lien on any of its property, or assign or convey any right to
receive income, including the sale of any Accounts, or permit any of its Subsidiaries to do so,
except for Permitted Liens, or permit any Collateral not to be subject to the first priority
security interest granted here, subject to Permitted Liens subject to Permitted Liens and except
for Liens for ad valorem Taxes not yet due and payable and such imperfections of title and
encumbrances, if any, which are not material in character, amount or extent, and which
do not materially detract from the value, or materially interfere with the present use, of the
property subject thereto or affected thereby.


7.6 Distributions; Investments.




     Directly or indirectly acquire or own any Person, or make any Investment in any Person,
other than Permitted Investments, or permit any of its Subsidiaries to do so. Pay any dividends
or make any distribution or payment or redeem, retire or purchase any capital stock, except for
repurchases of stock from former employees or directors of Borrower under the terms of
applicable repurchase agreements in an aggregate amount not to exceed $250,000 in the aggregate
in any fiscal year, provided that no Event of Default has occurred, is continuing or would exist
after giving effect to the repurchases.


7.7 Transactions with Affiliates.




     Directly or indirectly enter into or permit to exist any material transaction with any
Affiliate of Borrower except for transactions that are in the ordinary course of Borrower’s
business, upon fair and reasonable terms that are no less favorable to Borrower than would be



 









 







obtained in an arm’s length transaction with a nonaffiliated Person.


7.8 Subordinated Debt.




     Make or permit any payment on any Subordinated Debt, except under the terms of the
Subordinated Debt, or amend any provision in any document relating to the Subordinated Debt
without Bank’s prior written consent.


7.9 Compliance.




     Become an “Investment company” or a company controlled by an “investment company,” under the
Investment Company Act of 1940 or undertake as one of its important activities extending credit to
purchase or carry margin stock, or use the proceeds of any Credit Extension for that purpose; fail
to meet the minimum funding requirements of ERISA, permit a Reportable Event or Prohibited
Transaction, as defined in ERISA, to occur; fail to comply with the Federal Fair Labor Standards
Act or violate any other law or regulation, if the violation could reasonably be expected to have
a material adverse effect on Borrower’s business or operations or would reasonably be expected to
cause a Material Adverse Change, or permit any of its Subsidiaries to do so.



8. EVENTS OF DEFAULT




     Any one of the following is an Event of Default:


8.1 Payment Default.




     If Borrower fails to pay any of the Obligations within 3 days after their due date, however,
during such period no Credit Extensions will be made;


8.2
Covenant Default.





     (a) If Borrower fails to perform any obligation under Sections 6.2 or 6.7 or violates any
of the covenants contained in Article 7 of this Agreement, or




     (b) If Borrower fails or neglects to perform, keep, or observe any other material term, provision,
condition, covenant, or agreement contained in this Agreement, in any of the Loan Documents, or in any
other present or future agreement between Borrower and Bank and as to any default under such other term,
provision, condition, covenant or agreement that can be cured, has failed to cure such default within ten
(10) days after the occurrence thereof; provided, however, that if the default cannot by its nature be cured
within the ten (10) day period or cannot after diligent attempts by Borrower be cured within such ten (10) day
period, and such default is likely to be cured within a reasonable time, then Borrower shall have an additional
reasonable period (which shall not in any case exceed thirty (30) days) to attempt to cure such default, and within
such reasonable time period the failure to have cured such default shall not be deemed an Event of Default (provided
that no Credit Extensions will be made during such cure period);




 










 





8.3 Material Adverse Change.




     If there (i) occurs a material adverse change in the business operations, or condition
(financial or otherwise) of the Borrower; or (ii) is a material impairment of the prospect of
repayment of any portion of the Obligations; or (iii) is a material impairment of the value or
priority of Bank’s security interests in the Collateral (the foregoing being defined as a
“Material Adverse Change”).



8.4 Attachment.




     If any material portion of Borrower’s assets is attached, seized, levied on, or comes into
possession of a trustee or receiver and the attachment, seizure or levy is not removed in 10
days, or if Borrower is enjoined, restrained, or prevented by court order from conducting a
material part of its business or if a judgment or other claim becomes a Lien on a material
portion of Borrower’s assets, or if a notice of lien, levy, or assessment is filed against any of
Borrower’s assets by any government agency and not paid within 10 days after Borrower receives
notice. These are not Events of Default if stayed or if a bond is posted pending contest by
Borrower (but no Credit Extensions will be made during the cure period);



8.5 Insolvency.




     If Borrower becomes insolvent or if Borrower begins an Insolvency Proceeding or an
Insolvency Proceeding is begun against Borrower and not dismissed or stayed within 30 days (but
no Credit Extensions will be made before any Insolvency Proceeding is dismissed);



8.6 Other Agreements.




     If there is a default in any agreement between Borrower and a third party that gives the
third party the right to accelerate any Indebtedness exceeding $250,000 or that could cause a
Material Adverse Change;



8.7 Judgments.




     If a money judgment(s) in the aggregate of at least $250,000 is rendered against Borrower
and is unsatisfied and unstayed for 10 days (but no Credit Extensions will be made before the
judgment is stayed or satisfied); or



8.8 Misrepresentations.




     If Borrower or any Person acting for Borrower makes any material misrepresentation or
material misstatement now or later in any warranty or representation in this Agreement or in any
writing delivered to Bank or to induce Bank to enter this Agreement or any Loan Document.



 









 





9. BANK’S RIGHTS AND REMEDIES




9.1 Rights and Remedies.




     When an Event of Default occurs and continues Bank may, without notice or demand, do any or
all of the following:




     (a) Declare all Obligations immediately due and payable (but if an Event of Default
described in Section 8.5 occurs all Obligations are immediately due and payable without any
action by Bank);




     (b) Stop advancing money or extending credit for Borrower’s benefit under this Agreement
or under any other agreement between Borrower and Bank;




     (c) Settle or adjust disputes and claims directly with account debtors for amounts, on
terms and in any order that Bank considers advisable; notify any Person owing Borrower money of
Bank’s security interest in the funds and verify the amount of the Account Borrower must
collect all payments in trust for Bank and, if requested by Bank, immediately deliver the
payments to Bank in the form received from the account debtor, with proper endorsements for
deposit;




     (d) Make any payments and do any acts it considers necessary or reasonable to protect its
security interest in the Collateral. Borrower will assemble the Collateral if Bank requires and
make it available as Bank designates. Bank may enter premises where the Collateral is located,
take and maintain possession of any part of the Collateral, and pay, purchase, contest, or
compromise any Lien which appears to be prior or superior to its security interest and pay all
expenses incurred. Borrower grants Bank a license to enter and occupy any of its premises,
without charge, to exercise any of Bank’s rights or remedies;




     (e) Apply to the Obligations any (i) balances and deposits of Borrower it holds, or (ii)
any amount held by Bank owing to or for the credit or the account of Borrower;




     (f) Ship, reclaim, recover, store, finish, maintain, repair, prepare for sale,
advertise for sale, and sell the Collateral. Bank is granted a non-exclusive, royalty-free
license or other right to use, without charge, Borrower’s labels, Patents, Copyrights, Mask
Works, rights of use of any name, trade secrets, trade names, Trademarks, service marks, and
advertising matter, or any similar property as it pertains to the Collateral, in completing
production of, advertising for sale, and selling any Collateral and, in connection with Bank’s
exercise of its rights under this Section, Borrower’s rights under all licenses and all
franchise agreements inure to Bank’s benefit; and




     (g) Dispose of the Collateral according to the Code.



9.2 Power of Attorney.




 









 








     Effective only when an Event of Default occurs and continues, Borrower irrevocably appoints
Bank as its lawful attorney to: (i) endorse Borrower’s name on any checks or other forms of
payment or security; (ii) sign Borrower’s name on any invoice or bill of lading for any Account
or drafts against account debtors, (iii) make, settle, and adjust all claims under Borrower’s
insurance policies; (iv) settle and adjust disputes and claims about the Accounts directly with
account debtors, for amounts and on terms Bank determines reasonable; and (v) transfer the
Collateral into the name of Bank or a third party as the Code permits. Bank may exercise the
power of attorney to sign Borrower’s name on any documents necessary to perfect or continue the
perfection of any security interest regardless of whether an Event of Default has occurred.
Bank’s appointment as Borrower’s attorney in fact, and all of Bank’s rights and powers, coupled
with an interest, are irrevocable until all Obligations have been fully repaid and performed and
Bank’s obligation to provide Credit Extensions terminates.



9.3 Bank Expenses.




     If Borrower falls to pay any amount or furnish any required proof of payment to third
persons, Bank may make all or part of the payment or obtain insurance policies required in
Section 6.5, and take any action under the policies Bank deems prudent. Any amounts paid by Bank
are Bank Expenses and immediately due and payable, bearing interest at the then applicable rate
and secured by the Collateral. No payments by Bank are deemed an agreement to make similar
payments in the future or Bank’s waiver of any Event of Default.



9.4 Bank’s Liability for Collateral.




     If Bank complies with reasonable banking practices and Section 9-207 of the Code, it is not
liable for; (a) the safekeeping of the Collateral; (b) any loss or damage to the Collateral; (c)
any diminution in the value of the Collateral; or (d) any act or default of any carrier,
warehouseman, bailee, or other person. Borrower bears all risk of loss, damage or destruction of
the Collateral.



9.5 Remedies Cumulative.




     Bank’s rights and remedies under this Agreement, the Loan Documents, and all other
agreements are cumulative. Bank has all rights and remedies provided under the Code, by law, or
in equity. Bank’s exercise of one right or remedy is not an election, and Bank’s waiver of any
Event of Default is not a continuing waiver. Bank’s delay is not a waiver, election, or
acquiescence. No waiver is effective unless signed by Bank and then is only effective for the
specific instance and purpose for which it was given.



9.6 Demand Waiver.




     Borrower waives demand, notice of default or dishonor, notice of payment and nonpayment
notice of any default, nonpayment at maturity, release, compromise, settlement, extension, or
renewal of accounts, documents, instruments, chattel paper, and guarantees held by Bank on which
Borrower is liable.



10. NOTICES





 









 





     All notices or demands by any party about this Agreement or any other related agreement
must be in writing; and be personally delivered or sent by an overnight delivery service, by
certified mail, postage prepaid, return receipt requested, or by telefacsimile to the addresses
set forth at the beginning of this Agreement. A party may change its notice address by giving the
other party written notice.



11. CHOICE OF LAW, VENUE AND JURY TRIAL WAIVER




     California law governs the Loan Documents without regard to principles of conflicts of law,
Borrower and Bank each submit to the exclusive jurisdiction of the State and Federal courts in
Santa Clara County, California.


BORROWER AND BANK EACH WAIVE THEIR RIGHT TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION ARISING
OUT OF ANY OF THE LOAN DOCUMENTS OR ANY CONTEMPLATED TRANSACTION, INCLUDING CONTRACT, TORT,
BREACH OF DUTY AND ALL OTHER CLAIMS. THIS WAIVER IS A MATERIAL INDUCEMENT FOR BOTH PARTIES TO
ENTER INTO THIS AGREEMENT. EACH PARTY HAS REVIEWED THIS WAIVER WITH ITS COUNSEL.




12. GENERAL PROVISIONS




12.1 Successors and Assigns.




     This Agreement binds and is for the benefit of the successors and permitted assigns of each
party. Borrower may not assign this Agreement or any rights under it without Bank’s prior written
consent which may be granted or withheld in Bank’s discretion. Bank has the right without the
consent of or notice to Borrower, to sell, transfer, negotiate, or grant participation in all or
any part of, or any interest in, Bank’s obligations, rights and benefits under this Agreement.



12.2 Indemnification.




     Borrower will indemnify, defend and hold harmless Bank and its officers, employees, and
agents against: (a) all obligations, demands, claims, and liabilities asserted by any other party
in connection with the transactions contemplated by the Loan Documents; and (b) all losses or
Bank Expenses incurred, or paid by Bank from, following, or consequential to transactions between
Bank and Borrower (including reasonable attorneys fees and expenses), except for losses caused by
Bank’s gross negligence or willful misconduct.



12.3 Time of Essence.




     Time is of the essence for the performance of all obligations in this
Agreement.



12.4 Severability of Provision.




     Each provision of this Agreement is severable from every other provision in determining
the enforceability of any provision.




 









 








12.5 Amendments in Writing, Integration.




     All amendments to this Agreement must be in writing and signed by Borrower and Bank. This
Agreement represents the entire agreement about this subject matter, and supersedes prior
negotiations or agreements, including the Original Credit Agreement. The Original Credit Agreement
and all prior agreements, understandings, representations, warranties, and negotiations between
the parties about the subject matter of this Agreement merge into this Agreement and the Loan
Documents.



12.6 Counterparts.




     This Agreement may be executed in any number of counterparts and by different parties on
separate counterparts, each of which, when executed and delivered, are an original, and all taken
together, constitute one Agreement.



12.7 Survival.




     All covenants, representations and warranties made in this Agreement continue in full force
while any Obligations remain outstanding. The obligations of Borrower in Section 12.2 to
indemnify Bank will survive until all statutes of limitations for actions that may be brought
against Bank have run.



12.8 Confidentiality.




     In handling any confidential information, Bank will exercise the same degree of care that it
exercises for its own proprietary information, but disclosure of information may be made (i) to
Bank’s subsidiaries or affiliates in connection with their business with Borrower, (ii) to
prospective transferees or purchasers of any interest in the loans (provided, however, Bank shall
use commercially reasonable efforts in obtaining such prospective transferee or purchasers
agreement of the terms of this provision), (iii) as required by law, regulation, subpoena, or
other order, (iv) as required in connection with Bank’s examination or audit and (v) as Bank
considers appropriate exercising remedies under this Agreement. Confidential information does not
include information that either: (a) is in the public domain or in Bank’s possession when
disclosed to Bank, or becomes part of the public domain after disclosure to Bank; or (b) is
disclosed to Bank by a third party, if Bank does not know that the third party is prohibited from
disclosing the information.



12.9 Attorneys’ Fees, Costs and Expenses.




     In any action or proceeding between Borrower and Bank arising out of the Loan Documents,
the prevailing party will be entitled to recover its reasonable attorneys’ fees and other
reasonable costs and expenses incurred, in addition to any other relief to which it may be
entitled.



 









 





13. DEFINITIONS




13.1 Definitions.




     In this Agreement:



     “Accounts” are all existing and later arising accounts, contract rights, and other obligations
owed Borrower in connection with its sale or lease of goods (including licensing software and other
technology) or provision of services, all credit insurance, guaranties, other security and all
merchandise returned or reclaimed by Borrower and Borrower’s Books relating to any of the
foregoing, as such definition may be amended from time to time according to the Code.



     “Advance” or “Advances” is an advance made under the Committed Revolving Line.




     “Adjusted Quick Ratio” is the ratio of Quick Assets to Current Liabilities minus the current
portion of Deferred Revenue plus the long term portion of the Obligations.



     “Affiliate” of a Person is a Person that owns or controls directly or indirectly the Person,
any Person that controls or is controlled by or is under common control with the Person, and each
of that Person’s senior executive officers, directors, partners and, for any Person that is a
limited liability company, that Person’s managers and members.



     “Bank Expenses” are all audit fees and expenses and reasonable costs and expenses (including
reasonable attorneys’ fees and expenses) for preparing, negotiating, administering, defending and
enforcing the Loan Documents (including appeals or Insolvency Proceedings).



     “Borrower’s Books” are all Borrower’s books and records including ledgers, records regarding
Borrower’s assets or liabilities, the Collateral, business operations or financial condition and
all computer programs or discs or any equipment containing the information.



     “Business Day” is any day that is not a Saturday, Sunday or a day on which the Bank is
closed.



     “Cash Equivalents” means (a) marketable direct obligations issued or unconditionally guaranteed by
the United States or any agency or any State thereof having maturities of not more than one (1)
year from the date of acquisition; (b) commercial paper maturing no more than one (1) year after
its creation and having the highest rating from either Standard & Poor’s Ratings Group or Moody’s
Investors Service, Inc, (c) Bank’s certificates of deposit issued maturing no more than one (1)
year after issue; corporate bonds and asset-backed securities having maturities of not more than
one (1) year from the date of acquisition; and (e) money market instruments (money market funds,
CDs, and repurchase agreements) at least ninety-five percent (95%) of the assets of which
constitute Cash Equivalents of the kinds described in clauses (a) through (c) of this definition.




 










 





     “Cash Management Services” are defined in Section 2.1.2.



     “Closing Date” means the date that this Agreement is executed by Borrower and Bank.




     “Code” is the California Uniform Commercial Code, as applicable.



     “Collateral” is the property described on Exhibit A.



     “Committed Revolving Line” is $5,000,000.



     “Contingent Obligation” is, for any Person, any direct or indirect liability, contingent or
not, of that Person for (i) any indebtedness, lease, dividend, letter of credit or other
obligation of another such as an obligation directly or indirectly guaranteed, endorsed, co-made,
discounted or sold with recourse by that Person, or for which that Person is directly or
indirectly liable; (ii) any obligations for undrawn letters of credit for the account of that
Person; and (iii) all obligations from any interest rate, currency or commodity swap agreement,
interest rate cap or collar agreement, or other agreement or arrangement designated to protect a
Person against fluctuation in interest rates, currency exchange rates or commodity prices; but
“Contingent Obligation” does not include endorsements in the ordinary course of business. The
amount of a Contingent Obligation is the stated or determined amount of the primary obligation for
which the Contingent Obligation is made or, if not determinable, the maximum reasonably
anticipated liability for it determined by the Person in good faith; but the amount may not exceed
the maximum of the obligations under the guarantee or other support arrangement.



     “Copyrights” are all copyright rights, applications or registrations and like protections
in each work or authorship or derivative work, whether published or not (whether or not it is a
trade secret) now or later existing, created, acquired or held.



     “Credit Extension” is each Advance, exchange contract, or any other extension of credit by
Bank for Borrower’s benefit.



     “Current Liabilities” are the aggregate amount of Borrower’s Total Liabilities which mature
within one (1) year.



     “Deferred Revenue” is all amounts received in advance of performance and not yet recognized
as revenue.



     “Eligible Accounts” are Accounts in the ordinary course of Borrower’s business that meet all
Borrower’s representations and warranties in Section 5; but Bank may change eligibility
standards by giving Borrower notice. Unless Bank agrees otherwise in writing, Eligible Accounts
will not include:



     (a) Accounts that the account debtor has not paid within 90 days of invoice date;



     (b) Accounts for an account debtor 50% or more of whose Accounts have not been paid within
90 days of invoice date;



 









 





     (c) Credit balances over 90 days from invoice date;



     (d) Accounts for an account debtor, including Affiliates, whose total obligations to Borrower
exceed 25% of all Accounts, for the amounts that exceed that percentage, unless the Bank otherwise
approves in writing or the Accounts are Special Accounts, for which the percentage may be up to
50%;



     (e) Accounts for which the account debtor does not have its principal place of business in
the United States other than the Eligible Foreign Accounts;



     (f) Accounts for which the account debtor is a federal, state or local government entity or
any department, agency, or instrumentality;



     (g) Accounts for which Borrower owes the account debtor, but only up to the amount owed
(sometimes called “contra” accounts, accounts payable, customer deposits or credit accounts);



     (h) Accounts for demonstration or promotional equipment, or in which goods are consigned,
sales guaranteed, sale or return, sale on approval, bill and hold, or other terms if account
debtor’s payment may be conditional;



     (i) Accounts for which the account debtor is Borrower’s Affiliate, officer, employee, or
agent;



     (j) Accounts in which the account debtor disputes liability or makes any claim and Bank
believes there may be a basis for dispute (but only up to the disputed or claimed amount), or if
the Account Debtor is subject to an Insolvency Proceeding, or becomes insolvent, or goes out of
business;



     (k) Accounts for which Bank reasonably determines collection to be doubtful.



     “Equipment” is all present and future machinery, equipment, tenant improvements, furniture,
fixtures, vehicles, tools, parts and attachments in which Borrower has any interest.



     “ERISA” is the Employment Retirement Income Security Act of 1974, and its regulations.



     “Foreign Eligible Accounts” are Accounts with each of the following account debtors:
Sainsbury’s Supermarkets Limited (or JSD Information Systems Limited, a wholly-owned subsidiary of
Sainsbury’s), B&Q plc., IBM France/Monoprix, and any other account debtor who does not have its
principal place of business in the United States and is approved by Bank in writing.



     “GAAP” is generally accepted accounting principles.



 









 





     “Indebtedness” is (a) indebtedness for borrowed money or the deferred price of property or
services, such as reimbursement and other obligations for surety bonds and letters of credit, (b)
obligations evidenced by notes, bonds, debentures or similar instruments, (c) capital lease
obligations and (d) Contingent Obligations.



     “Insolvency Proceeding” are proceedings by or against any Person under the United States
Bankruptcy Code, or any other bankruptcy or insolvency law, including assignments for the benefit
of creditors, compositions, extensions generally with its creditors, or proceedings seeking
reorganization, arrangement, or other relief.



     “Intellectual Property” is all of Borrower’s:



     (a) Copyrights, Trademarks, Patents, and Mask Works including amendments, renewals,
extensions, and all licenses or other rights to use and all license fees and royalties from the
use;



     (b) Any trade secrets and any intellectual property rights in computer software and computer
software products now or later existing, created, acquired or held;



     (c) All design rights which may be available to Borrower now or later created, acquired or
held;



     (d) Any claims for damages (past, present or future) for infringement of any of the rights
above, with the right, but not the obligation, to sue and collect damages for use or infringement
of the intellectual property rights above;



     All proceeds and products of the foregoing, including all insurance, indemnity or warranty
payments.



     “Inventory” is present and future inventory in which Borrower has any interest, including
merchandise, raw materials, parts, supplies, packing and shipping materials, work in process and
finished products intended for sale or lease or to be furnished under a contract of service, of
every kind and description now or later owned by or in the custody or possession, actual or
constructive, of Borrower, including inventory temporarily out of its custody or possession or in
transit and including returns on any accounts or other proceeds (including insurance proceeds) from
the sale or disposition of any of the foregoing and any documents of title.



     “Investment” is any beneficial ownership of (including stock, partnership interest or other
securities) any Person, or any loan, advance or capital contribution
to any Person.



     “Investment Guidelines” is that certain Investment Guidelines document, as reviewed and
accepted by Bank as of the date of the Prior Agreement.




 









 





     “Lien” is a mortgage, lien, deed of trust, charge, pledge, security interest or other
encumbrance,



     “Loan Documents” are, collectively, this Agreement, any note, or notes or guaranties
executed by Borrower or Guarantor, and any other present or future agreement between Borrower
and/or for the benefit of Bank in connection with this Agreement, all as amended, extended or
restated.



     “Mask Works” are all mask works or similar rights available for the protection of
semiconductor chips, now owned or later acquired.



     “Material Adverse Change” is defined in Section 8.3.



     “Obligations” are debts, principal, interest, Bank Expenses and other amounts Borrower owes
Bank now or later, including Cash Management Services, letters of credit and foreign exchange
contracts, if any, and including interest accruing after Insolvency Proceedings begin and debts,
liabilities, or obligations of Borrower assigned to Bank.



     “Original Revolving Loan” has the meaning set forth in the recitals.



     “Original Term Loan” has the meaning set forth in the recitals.



     “Patents” are patents, patent applications and like protections, including improvements,
divisions, continuations, renewals, reissues, extensions and continuations-in-part of the same.



     “Permitted Indebtedness” is:



     (a) Borrower’s indebtedness to Bank under this Agreement or any other Loan Document;



     (b) Indebtedness existing on the Effective Date and shown on the Schedule;



     (c) Subordinated Debt;



     (d) Indebtedness to trade creditors incurred in the ordinary course of business; and



     (e) Indebtedness secured by Permitted Liens.

     
“Permitted Investments” are:



     (a) Investments shown on the Schedule and existing on the Effective Date;



     (b) (i) marketable direct obligations issued or unconditionally guaranteed by the United
States or its agency or any State maturing within 1 year from its acquisition, (ii) commercial
paper maturing no more than 1 year after its creation and having the highest



 









 




rating from either Standard & Poor’s Corporation or Moody’s Investors Service, Inc., and (iii)
Bank’s certificates of deposit issued maturing no more than 1 year after issue; and




     (c) Investments made pursuant to Borrower’s Investment Guidelines.



     “Permitted Liens” are:



     (a) Liens existing on the Effective Date and shown on the Schedule or arising under this
Agreement or other Loan Documents;



     (b) Liens for taxes, fees, assessments or other government charges or levies, either not
delinquent or being contested in good faith and for which Borrower maintains adequate reserves on
its Books, if they have no priority over any of Bank’s security interests;



     (c) Purchase money Liens (i) on Equipment acquired or held by Borrower or its Subsidiaries
incurred for financing the acquisition of the Equipment, or (ii) existing on equipment when
acquired, if the Lien is confined to the property and improvements and the proceeds of the
equipment;



     (d) Licenses or sublicenses granted in the ordinary course of Borrower’s business and any
interest or title of a licensor or under any license or sublicense, if the licenses and
sublicenses permit granting Bank a security interest;



     (e) Leases or subleases granted in the ordinary course of Borrower’s business, including in
connection with Borrower’s leased premises or leased property;



     (f) Liens incurred in the extension, renewal or refinancing of the indebtedness secured by
Liens described in (a) through (c), but any extension, renewal or replacement Lien must be limited
to the property encumbered by the existing Lien and the principal amount of the indebtedness may
not increase.



     “Person” is any individual, sole proprietorship, partnership, limited liability company,
joint venture, company association, trust, unincorporated organization, association, corporation,
institution, public benefit corporation, firm, joint stock company, estate, entity or government
agency.



     “Prime Rate” is Bank’s most recently announced “prime rate,” even if it is not Bank’s lowest
rate.



     “Quick Assets” is, on any date, the Borrower’s consolidated, unrestricted cash, cash
equivalents, and net billed domestic accounts receivable, determined according to GAAP.



     “Responsible Officer” is each of the Chief Executive Officer, the President, the Chief
Financial Officer and the Controller of Borrower.



 









 





     “Revolving Maturity Date” is May __, 2008.



     “Rights” as applied to the Collateral, means the Borrower’s rights and interests in, and
powers with respect to, that Collateral, whatever the nature of those rights, interests and powers
and, in any event, including Borrower’s power to transfer rights in such Collateral to Bank.



     “Schedule” is any attached schedule of exceptions.



     “Special Accounts” are Accounts with each of the following account debtors: Salisbury’s, B&Q,
Best Buy, Long Drug Stores, RadioShack, Safeway, Proctor and Gamble, Advance Stores Company (dba
Advance Auto Parts), Ahold Information Services, Anheuser-Busch, Circle K Stores, Duane Reade,
Foodlion, 20th Century Fox, Giant Eagle, Hannaford Bros., HEB Grocery Company, Office Depot,
Piggly Wiggly, and Tyson Foods.



     “Subordinated Debt” is debt incurred by Borrower subordinated to Borrower’s indebtedness owed
to Bank and which is reflected in a written agreement in a manner and form acceptable to Bank and
approved by Bank in writing.



     “Subsidiary” is for any Person, or any other business entity of which more than 50% of the
voting stock or other equity interests is owned or controlled, directly or indirectly, by the
Person or one or more Affiliates of the Person.



     “Tangible Net Worth” is, on any date, the consolidated total assets of Borrower and its
Subsidiaries minus, (i) any amounts attributable to (a) goodwill, (b) intangible items
such as unamortized debt discount and expense, Patents, trade and service marks and names,
Copyrights and research and development expenses except prepaid expenses, and (c) reserves not
already deducted from assets, and (ii) Total Liabilities less Deferred Revenue,



     “Total Liabilities” is on any day, obligations that should, under GAAP, be classified as
liabilities on Borrower’s consolidated balance sheet, including all Indebtedness, and current
portion Subordinated Debt allowed to be paid, but excluding all other Subordinated Debt,



     “Trademarks” are trademark and servicemark rights, registered or not, applications to
register and registrations and like protections, and the entire goodwill of the business of
Assignor connected with the trademarks.



     “Transaction Report” is that certain Transaction Report in the form of Exhibit C.



     “Trigger Period” is the period commencing on the first day of the month after any month end
where Borrower’s Adjusted Quick Ratio is equal to or less than 1.50 and ending on the month end
where Borrower’s Adjusted Quick Ratio is greater than 1.50 for two consecutive months.



 









 





	 	 	 	 	 
	BORROWER: 





DEMANDTEC, INC.

 	 	 
	By:  	/s/ Mark Culhane
 	 	 
	 	 	Title: EVP & CFO 	 
	 	 	 	 
	 
	BANK:





SILICON VALLEY BANK

 	 	 
	By:  	/s/ Illegible
 	 	 
	 	 	Title: RM 	 
	 	 	 	 
	 




 









 





EXHIBIT A




     The Collateral consists of all of Borrower’s right, title and interest in and to the
following whether owned now or hereafter arising and whether the Borrower has rights now or
hereafter has rights therein and wherever located:



     All goods and equipment now owned or hereafter acquired, including, without limitation, all
machinery, fixtures, vehicles (including motor, vehicles and trailers), and any interest in any of
the foregoing, and all attachments, accessories, accessions, replacements, substitutions,
additions, and improvements to any of the foregoing, wherever located;



     All inventory, now owned or hereafter acquired, including, without limitation, all
merchandise, raw materials, parts, supplies, packing and shipping materials, work in process and
finished products including such inventory as is held for sale or lease, or to be furnished under
a contract of service or is temporarily out of Borrower’s custody or possession or in transit and
including any returns or repossession upon any accounts or other proceeds, including insurance
proceeds, resulting from the sale or disposition of any of the foregoing and any documents of
title representing any of the above;



     All contract rights and general intangibles now owned or hereafter acquired, including,
without limitation, goodwill, trademarks, servicemarks, trade styles, trade names, patents, patent
applications, leases, license agreements, franchise agreements, blueprints, drawings, purchase
orders, customer lists, route lists, infringements, claims, computer programs, computer discs,
computer tapes, literature, reports, catalogs, design rights, income tax refunds, payments of
insurance, payment intangibles, and rights to payment of any kind;



     All now existing and hereafter arising accounts (including health-care insurance
receivables), contract rights, royalties, license rights and all other forms of obligations owing
to Borrower arising out of the sale or lease of goods, the licensing of technology or the
rendering of services by Borrower, whether or not earned by performance, and any and all credit
insurance, insurance (including refunds) claims and proceeds, guaranties, and other security
therefor, as well as all merchandise returned to or reclaimed by Borrower,



     All documents (including negotiable documents), cash, deposit accounts, securities,
securities entitlements, securities accounts, investment property, financial assets, letters of
credit, letter of credit rights, money, certificates of deposit, instruments (including promissory
notes) and chattel paper (including tangible and electronic chattel paper) now owned or hereafter
acquired and Borrower’s Books relating to the foregoing;



     All copyright rights, copyright applications, copyright registrations and like protections in
each work of authorship and derivative work thereof, whether published or unpublished, now owned
or hereafter acquired; all trade secret rights, including all rights to unpatented inventions,
know-how, operating manuals, license rights and agreements and confidential information, now owned
or hereafter acquired; all claims for damages by way of any past, present and future



 









 




infringement of any of the foregoing; and




     All Borrower’s Books relating to the foregoing, and the computers and equipment
containing said books and records, and any and all claims, rights and interests in any of the above
and all substitutions for, additions and accessions to and proceeds thereof.




 










 





EXHIBIT B




LOAN PAYMENT / ADVANCE TELEPHONE REQUEST FORM




DEADLINE FOR SAME DAY PROCESSING IS 12:00 NOON., P.S.T.




	 	 	 	 	 	 	 
	TO:

	 	CENTRAL CLIENT SERVICE DIVISION
	 	DATE:
	 	5/23/2006 

	 
	 	 	 	 	 	 
	FAX#:

	 	(408) 496-2426
	 	TIME:
	 	 










FROM:
                                 
                                 
                       
DEMANDTEC, INC. 




CLIENT NAME (BORROWER) 



REQUESTED BY:  Mark Culhane 




AUTHORISED SIGNER’S NAME



AUTHORISED SIGNATURE: /s/ Mark Culhane 




PHONE NUMBER: 650-226-4800 





	 	 	 	 	 	 	 
	FROM ACCOUNT #

	 	 

	 	TO ACCOUNT #
	 	3300337567 







	 	 	 	 	 
	REQUESTED TRANSACTION TYPE
	 	REQUESTED DOLLAR AMOUNT
	 
	PRINCIPAL INCREASE (ADVANCE)
	 	$	3,000,000	 
	PRINCIPAL PAYMENT (ONLY)
	 	$	                    	 
	PRINCIPAL PAYMENT (ONLY)
	 	$	                    	 
	PRINCIPAL AND INTEREST (PAYMENT)
	 	$	                    	 






	 	 	 
	OTHER INSTRUCTIONS:

	 	 

	 






All Borrower’s representations and warranties in the Loan and Security Agreement are true, correct
and complete in all material respects on the date of the telephone request for and Advance
confirmed by this Borrowing Certificate; but those representations and warranties expressly
referring to another date shall be true, correct and complete in all material respects as of that
date.







1








BANK USE ONLY




TELEPHONE REQUEST:



The following person is authorized to request the loan payment transfer/loan advance on the advance
designated account and is known to me.




	 	 	 
	 
Authorized Requester

	 	 
Phone #
	 
	 	 
	 
Received By (Bank)

	 	 
Phone #










 









 












 

Authorized Signature (Bank)



 2





 









 








EXHIBIT C




TRANSACTION REPORT




See attached.





 









 





EXHIBIT D




COMPLIANCE CERTIFICATE




	 	 	 
	TO:

	 	SILICON VALLEY BANK
	 
	 	 
	FROM:

	 	DEMANDTEC, INC






     The undersigned authorized officer of DEMANDTEC, INC. (“Borrower”) certifies that under the
terms and conditions of the Loan and Security Agreement between Borrower and Bank (the
“Agreement”), (i) Borrower is in complete compliance for the period ending                     
with all required covenants except as noted below and (ii) all representations and warranties in
the Agreement are true and correct in all material respects on this date. In addition, the
undersigned authorized officer of Borrower certifies that Borrower and each Subsidiary (i) has
timely filed all required tax returns and paid, or made adequate provision to pay, all material
taxes, except those being contested in good faith with adequate reserves under GAAP and (ii) does
not have any legal actions pending or threatened against Borrower or any Subsidiary which Borrower
has not previously notified in writing to Bank. Attached are the required documents supporting the
certification. The Officer certifies that these are prepared in accordance with Generally Accepted
Accounting Principles (GAAP) consistently applied from one period to the next except as explained
in an accompanying letter or footnotes. The Officer acknowledges that no borrowings may be
requested at any time or date of determination that Borrower is not in compliance with any of the
terms of the Agreement, and that compliance is determined not just at the date this certificate is
delivered.


Please Indicate compliance status by circling Yes/No under “Complies” column.




	 	 	 	 	 	 	 
	Reporting Covenant	 	Required	 	Complies
	Monthly financial statements + CC

	 	Monthly within 30 days
	 	Yes
	 	No
	Annual (Audited)

	 	FYB within 180 days
	 	Yes
	 	No
	A/R, A/P Agings & Deferred Rev.

	 	Monthly within 30 days
	 	Yes
	 	No
	A/R Audit

	 	Semi-annual
	 	Yes
	 	No
	Transaction Report

	 	Monthly within 30 days*
	 	Yes
	 	No
	Bookings Report

	 	Quarterly within 30 days
	 	Yes
	 	No
	Projections

	 	Annually within 30 days	 	 	 	 








 




			
	*	 	During the Trigger Period, the Transaction Report is due weekly





	 	 	 	 	 	 	 	 	 
	Revolving Advance Limit and	 	 	 	 	 	 
	Interest Rate Determination	 	Required	 	Actual	 	Complies
	Quick Ratio (Adjusted)*

	 	1.50: 1.00
	 	                    : 1.00
	 	Yes
	 	No








 




			
	*	 	If greater than 1.50:1.00, the Borrowing Base includes the $3,000,000 non-formula limit.
	 
		 	If less than 1,50; 1.00, interest shall accrue at 2 percentage points above the Prime Rate.








Borrower only has deposit accounts located at the following
institutions:                                         .




 









 







Has Borrower filed any new Trademark, Patent or Copyright applications? Yes /No
(If “yes”, please list below and complete the attached Addendum to Intellectual Property Security
Agreement)




	 	 	 	 	 	 
	Trademarks:

	 	BANK USE ONLY	 
	 
	 	 	 	 	 
	Patents:

	 	Received by:	 	 	 
	 

	 	 	 	 	 
	 

	 	 	 	AUTHORIZED SIGNER	 
	Copyrights:
	 	 	 	 	 
	 

	 	Date:	 	 	 
	 

	 	 	 	 	 
	 
	 	 	 	 	 
	 

	 	Verified:	 	 	 
	 

	 	 	 	 	 
	 

	 	 	 	AUTHORIZED SIGNER	 
	 
	 	 	 	 	 
	 

	 	Date:	 	 	 
	 

	 	 	 	 	 
	 
	 	 	 	 	 
	 

	 	Compliance Status:
	 	Yes No	 





Comments Regarding Exceptions: See Attached.



Sincerely,




	 	 	 	 	 
	DEMANDTEC, INC.

 	 	 
	 	 	 
	Signature 	 	 
	 	 	 
	Title  	 	 
	 	 	 
	Date