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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549





FORM 10-K





(Mark One)

|x | ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ------------------------------------------------------------------------------------

For the fiscal year ended December 31, 2007

OR



| ̈ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ----------------------------------------------------------------------------------------

Commission file number: 000-27163

LOGO





Kana Software, Inc.

(Exact Name of
Registrant as Specified in its Charter)







|                                                               |  |                                     
|-------------------------------------------------------------- |  | ------------------------------------
|Delaware                                                       |  | 77-0435679                          
|(State or Other Jurisdiction of Incorporation or Organization) |  | (I.R.S. Employer Identification No.)
|                                                               | 
|181 Constitution Drive Menlo Park, California                  |  | 94025                               
|(Address of Principal Executive Offices)                       |  | (Zip Code)                          

(650) 614-8300

(Registrants Telephone Number, Including Area Code)

Securities registered pursuant to
Section 12(b) of the Act:

None

Securities registered pursuant to Section 12(g) of the Act:

Common Stock, $0.001 par value
per share

(Title of class)





Indicate by check mark if the
Registrant is a well-known seasoned issuer as defined in Rule 405 of the Securities Act.    Yes   ̈    No  x

Indicate by check mark if the Registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the
Act.    Yes   ̈    No  x

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter
period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No   ̈

Indicate by check mark if
disclosure of delinquent filers pursuant to Item 405 of Regulation S-K (§229.405 of this chapter) is not contained herein, and will not be contained, to the best of the Registrants knowledge, in definitive proxy or information
statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.   ̈

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer, or a smaller reporting company. See the definitions of large accelerated filer,
accelerated filer and smaller reporting company in Rule 12b-2 of the Exchange Act.

Large accelerated
filer   ̈    Accelerated filer  x

Non-accelerated filer   ̈ (Do not check if a smaller reporting company) Smaller reporting company   ̈

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange
Act).    Yes   ̈    No  x

As of June 29, 2007, the last business day of the Registrants most recently completed second fiscal quarter, the aggregate market value of the voting stock held by non-affiliates of the Registrant was
$93,546,679 based upon the closing sales price of the Registrants Common Stock as reported on the Over the Counter Bulletin Board of $3.10.

At February 29, 2008 the Registrant had outstanding approximately 41,062,724 shares of Common Stock, $0.001 par value per share.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrants Proxy Statement for the 2008 Annual Meeting of
Stockholders are incorporated herein by reference in Part III of this Annual Report on Form 10-K to the extent stated herein.









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Kana Software, Inc.

Form 10-K

For the Fiscal Year Ended December 31, 2007

TABLE OF CONTENTS



|          |  |                                                                                                                  |  |     
|--------- |  | ---------------------------------------------------------------------------------------------------------------- |  | ----
|          |  |                                                                                                                  |  | Page
|PART I.   |  |                                                                                                                  |  |     
|Item 1    |  | Business                                                                                                         |  | 1   
|Item 1A   |  | Risk Factors                                                                                                     |  | 8   
|Item 1B   |  | Unresolved Staff Comments                                                                                        |  | 22  
|Item 2    |  | Properties                                                                                                       |  | 23  
|Item 3    |  | Legal Proceedings                                                                                                |  | 23  
|Item 4    |  | Submission of Matters to a Vote of Security Holders                                                              |  | 24  
|          |  |                                                                                                                 
|PART II.  |  |                                                                                                                  |  |     
|Item 5    |  | Market for the Registrants Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities |  | 25  
|Item 6    |  | Selected Financial Data                                                                                          |  | 28  
|Item 7    |  | Managements Discussion and Analysis of Financial Condition and Results of Operations                            |  | 29  
|Item 7A   |  | Quantitative and Qualitative Disclosures about Market Risk                                                       |  | 51  
|Item 8    |  | Financial Statements and Supplementary Data                                                                      |  | 52  
|Item 9    |  | Changes in and Disagreements with Accountants on Accounting and Financial Disclosure                             |  | 83  
|Item 9A   |  | Controls and Procedures                                                                                          |  | 83  
|Item 9B   |  | Other Information                                                                                                |  | 88  
|          |  |                                                                                                                 
|PART III. |  |                                                                                                                  |  |     
|Item 10   |  | Directors, Executive Officers and Corporate Governance                                                           |  | 89  
|Item 11   |  | Executive Compensation                                                                                           |  | 89  
|Item 12   |  | Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters                   |  | 89  
|Item 13   |  | Certain Relationships and Related Transactions, and Director Independence                                        |  | 89  
|Item 14   |  | Principal Accountant Fees and Services                                                                           |  | 89  
|          |  |                                                                                                                 
|PART IV.  |  |                                                                                                                  |  |     
|Item 15   |  | Exhibits and Financial Statement Schedules                                                                       |  | 90  
|          |  |                                                                                                                 
|          |  | Signatures                                                                                                       |  | 97  
|          |  |                                                                                                                 
|          |  | Exhibit Index                                                                                                    |  | 99  



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PART I

In addition to historical information, this report contains forward-looking statements within the
meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. The forward-looking statements are not historical facts but rather are based on current expectations, estimates and projections
about our business and industry, and our beliefs and assumptions. Words such as anticipate, believe, estimate, expect, intend, plan, will and variations of these
words and similar expressions identify forward-looking statements. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, many of which are beyond our control, are difficult to predict
and could cause actual results to differ materially from those expressed or forecasted in the forward-looking statements. These risks and uncertainties include, but are not limited to, those described in Item 1A Risk Factors and
elsewhere in this report. Forward-looking statements that were believed to be true at the time made may ultimately prove to be incorrect or false. We undertake no obligation to revise or publicly release the results of any revision to these
forward-looking statements. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements.



|ITEM 1. | BUSINESS.
|------- | ---------

Overview

Kana Software, Inc. (the Company or KANA) offers an innovative approach to customer service with cost-effective solutions that
enhance the quality of multi-channel customer interactions. Built on open standards for a high degree of adaptability and integration, KANA solutions intelligently automate the processes needed to successfully serve our clients customers, so
that our clients can deliver higher value service at lower cost, increasing customer retention and loyalty. We provide an integrated solution which enables organizations to deliver consistent, managed service across all channels, including e-mail,
chat, call centers and Web self-service, ensuring a consistent service experience across communication channels. We are headquartered in Menlo Park, California, with offices in Japan and throughout the United States and Europe.

We were incorporated in July 1996 in California and reincorporated in Delaware in September 1999. References in this Annual Report on Form 10-K to
we, our and us collectively refer to KANA, our predecessor and our subsidiaries and their predecessors. Our principal executive offices are located at 181 Constitution Drive, Menlo Park, California 94025 and our
telephone number is (650) 614-8300. Our Internet website is located at http://www.kana.com. We make available free of charge on our website our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K and
amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended (the Exchange Act), as soon as reasonably practicable after we electronically file such material
with, or furnish it to, the Securities and Exchange Commission (SEC). All such filings are also available at the SEC Public Reference Room at 100 F Street, NE, Washington, DC 20549. Information regarding the Public Reference Room may be
obtained by calling the SEC at 1-(800)-SEC-0330. The SEC also maintains an Internet site that contains reports, proxy and information statements and other information regarding issuers that file electronically with the SEC which can be found at
http://www.sec.gov.

Our Strategy

Deliver world-class products & solutions that focus on improving customer loyalty and retention, increasing corporate revenue and reducing the cost to provide customer service. We believe that a significant percentage of an
enterprises cost of providing service to its customers resides in efficiently and effectively answering individual customer questions and problems, or cases. These cases must be received, routed, tracked and resolved by customer service
agents. While many enterprises possess technology capable of routing and tracking cases, the actual resolution of customer issues is largely unautomated, and therefore is particularly costly. Our knowledge-powered customer service solutions focus on
automating the service experience across



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multiple channels. The majority of our license revenues are for applications that are used by our customers agents (Assisted Service), or directly by
their customers (Web Self-Service), empowering them with knowledge and information to resolve their issues.

Partner with the
worlds leading systems integrators. Our strategy is to focus our efforts on the sale of software and support and to enter into strategic relationships with leading systems integrators in order to provide our customers with a wide range of
implementation, systems integration and consulting services. Our professional services organization was augmented in 2007 by our acquisition of eVergance Partners LLC (eVergance), a consulting and services firm that provides our systems
integrator partners with additional resources and subject matter expertise on our applications. Our customers can benefit from these systems integrators deep expertise of our products, as well as their industry knowledge and proven integration
success. In addition, these systems integrators employ larger sales forces than we do, and we generally coordinate our sales efforts with them.

Deliver industry-specific applications. Some industries, such as banking, telecommunications and healthcare, have exceptionally high volumes of customer interactions, and providing consistent and accurate feedback to customers of
companies in these industries has become increasingly difficult as the products and offerings of such companies have become increasingly complicated. We continue to expand our portfolio of applications through our professional services and systems
integrator relationships.

Products

We provide a suite of customer service software. Around the world, our multi-channel customer service solutions are helping global 2000 companies provide more intelligent, effective interactions with customers, helping them build loyal and
lasting customer relationships while reducing costs in the contact center.

Our suite of multi-channel solutions is built on open standards
for a high degree of adaptability and flexibility. Our solutions provide a critical link between call centers and transactional back end systems, allowing organizations to have effective, efficient interactions with customers across points of
contact (including Web, telephone and e-mail) and throughout the enterprise. We employ robust reporting tools across our entire product family to allow companies to continually analyze and improve their customer and partner relationships. These
features enable global 2000 companies and other enterprises to reduce the cost of information access for their employees, customers and partners while creating profitable customer relationships.

Our customers can deploy our multi-channel solutions as a complete suite or as separate applications. Our solutions include the following products:



| |  |  | KANA IQBringing together a self-service application for customers along with an assisted-service solution for contact center agents, KANA IQ is a
sophisticated knowledge base that enables customers and agents alike to quickly and accurately locate the information they need.
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | KANA ResponseKANA Response is a high-performance e-mail management system that enables agent-assisted service with fast, high-volume, intelligent,
automated e-mail, Web and instant messaging request management.
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | KANA ResponseIQKANA ResponseIQ is a tightly-integrated combination of KANA IQ and KANA Response that enables companies to better manage e-mail
responses to customer inquiries by accessing a common knowledge base that routes requests through appropriate communications channels. ResponseIQ either automatically responds to customers requests with answers to their questions or, when an
automatic answer is unavailable or the customer indicates that the automatic answer is not sufficient, forwards requests to the most qualified agents based on the rules set by the organization.
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | KANA Contact CenterKANA Contact Center is a multi-channel customer service application for contact centers that provides request management, solution
publishing, self-service capabilities and extranet workflow.
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



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Our applications are designed to easily integrate with other enterprise software and legacy systems. They
can be installed on systems running Solaris, AIX, Linux or Windows operating systems, and provide customers with capabilities for personalization, customer profile management, inquiry management, universal business rules, knowledge management and
extranet workflow. They can be linked with customers legacy systems allowing customers to design their systems to preserve previous investments. Our service oriented architecture uses data modeling to make data located in external systems
available in our application without requiring the data to be moved or replicated. Our applications are built on a single Web-architected platform, which we refer to as our Enterprise Application Framework. This service-oriented framework provides
our customers with full access to our applications using a standard Web browser and without requiring them to install additional software on their individual computers. We also offer our applications on a hosted basis, through our Enterprise
OnDemand service offering where we offer our solutions in a managed service environment. The Enterprise OnDemand service offering delivers enterprise-class security, reliability and performance needed for high-volume customer service operations.

Alliances

We enter into strategic
relationships with leading systems integrators that have developed significant expertise with our Web-architected applications and are able to provide customers with a wide range of consulting, implementation and systems integration services. In
addition, many of these systems integrators act as resellers for our products, and we rely on them for assistance in driving our sales efforts. We believe that support for our products by these systems integrators is increasingly important in
influencing new customers decisions to license our products. Our systems integrator partners include Accenture and International Business Machines (IBM) Business Consulting Services. These systems integrators have been integral to
our success in selling our products to large-organizations such as Best Buy, Cummins, Dell Computer Corp., eBay, Highmark, O2, Sprint, Wachovia and Yahoo!.

Services and Support

Customer Support. Our customer support group uses our own applications to provide multi-channel
global support for our customers and partners, including phone and e-mail support and soon will be releasing self-service support solutions via our KANA Customer and KANA Partner customer support portals.

Professional Services. Our worldwide consulting and education services group provides business and technical expertise to support our customers
and alliance partners. Our consulting services group works closely with our customers to address the people and process areas common to every enterprise deployment along with systems integrators during implementations to lend technical experience
and functional product expertise and to assist the systems integrators in providing our customers with high-quality, successful, enterprise-wide implementations. Education services provide a full set of training programs and materials for our
customers and partners, including a comprehensive set of courses for end users, business consultants and developers, which are available through instructor-led, Web-based and on-site classes.

Each of our service groups provides up-to-date information to our customers and partners through quarterly newsletters, as well as real time updates to
our customer and partner facing knowledge base.

Sales

Our sales strategy is to focus on global 2000 companies through our direct sales force with a named account strategy. We have focused sales teams on three targeted verticalsfinancial services, communications and
federal governmentas well as commercial sales teams that cover named accounts within geographical territories. We maintain direct sales personnel across the United States and internationally in the United Kingdom, Ireland, Continental Europe,
Asia Pacific, Japan and Canada. Our Inside Sales Organization focuses on a departmental strategy within the global 2000 non-named accounts and the high end of the mid-market. We also have an international sales group that works with our existing
customers to renew their maintenance.



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Customers

Our customers range from global 2000 companies to growing companies pursuing an e-business strategy. The following is a list of customers that we believe are representative of our overall customer base:



|                                 |  |                                      
|-------------------------------- |  | -------------------------------------
|Financial Services               |  | Communications                       
|Ameritrade                       |  | AT&T                                 
|Axa                              |  | BellCanada                           
|Bank of America                  |  | BellSouth                            
|Bank Leumi                       |  | Carphone Warehouse                   
|Capital One                      |  | Comcast                              
|Citizens Bank                    |  | Eircom                               
|Citigroup                        |  | Hutchison 3G                         
|Create Services (Lloyds TSB)     |  | O2                                   
|ING Postbank                     |  | Sprint                               
|JP Morgan Chase                  |  | Telenet                              
|Prudential                       |  | Telenor                              
|PricewaterhouseCoopers           |  | Telekom Austria                      
|Sumitomo Mitsui Card Company     |  | Telstra                              
|TD Waterhouse                    |  | Time Warner Cable                    
|Wachovia                         |  | TracFone Wireless, Inc.              
|Washington Mutual                |  | Verizon Communications               
|Wells Fargo                      |  | Verizon Wireless                     
|                                 |  | Wanadoo Nederland B.V.               
|                                 | 
|Health Care                      |  | Government/Education                 
|Aetna                            |  | Open University                      
|Allergan                         |  | State of California                  
|Blue Cross Blue Shield Minnesota |  | State of Ohio                        
|Cigna                            |  | Her Majesty Revenues & Customs (HMRC)
|Highmark                         |  | United States Postal Services        
|Kaiser Permanente                |  |                                      
|Optima Health                    |  |                                      
|United Health Group              |  |                                      
|Virgin Life Care                 |  |                                      
|                                 | 
|High Technology                  |  | Transportation/Hospitality           
|Amadeus                          |  | America West Airlines                
|Capgemini                        |  | Best Western International           
|Dell Computer Corp.              |  | British Airways                      
|Earthlink                        |  | Delta Airlines                       
|eBay                             |  | Disney                               
|Hewlett-Packard                  |  | Icelandic Air                        
|                                 |  | Jet Blue Airways                     



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|                               |  |                           
|------------------------------ |  | --------------------------
|High Technology                |  | Transportation/Hospitality
|IBM                            |  | KLM                       
|LinkedIn                       |  | Northwest Airlines        
|Malam Information Technologies |  | Priceline.com             
|NEC                            |  | Starwood Hotels           
|Palm                           |  | Travelocity               
|Siemens                        |  |                           
|Texas Instruments              |  |                           
|Yahoo!                         |  |                           
|                               | 
|Manufacturing/Consumer Goods   |  | Retail                    
|Canon                          |  | 1-800-Flowers             
|Creative Labs                  |  | Avon.com                  
|Cummins                        |  | Barnes & Noble.com        
|Daimler-Chrysler               |  | Best Buy                  
|Nissan                         |  | eBay                      
|Polycom                        |  | Home Depot                
|Taylor Made                    |  | Staples.com               
|Xerox                          |  | Target                    
|                               |  | The Gap                   
|                               |  | Tiffany & Company         

No customer accounted for 10% or more of our total revenues in 2007. A portion of our license and
services revenues in any given quarter has been, and we expect will continue to be, generated from a limited number of customers. We consider ourselves to be in a single industry segmentspecifically, the licensing and support of our software
applications. Revenue classification is based upon customer location. See Note 12 to the Consolidated Financial Statements in Item 8 for geographic information on revenues for the years ended December 31, 2007, 2006, and 2005.

Research and Development

We believe that strong
product development capabilities are essential to our strategy of enhancing our core technology, developing additional applications incorporating that technology and maintaining the competitiveness of our product and service offerings. We have
invested significant time and resources in creating a structured process for undertaking all product development. We began to significantly reduce the scope of our outsourced development activities in early 2005 to better align our costs with our
revenues. In 2006, we began to move all product development back on-shore to our offices in Menlo Park, California and Manchester, New Hampshire. This redeployment reduced our cost and dependency on outside firms. In early January 2007, we completed
the back-shoring of our development environment.

Our success significantly depends on our ability to enhance our existing customer service
solutions and to develop new services, functionality and technology that address the increasingly sophisticated and varied needs of our existing and prospective customers. The challenges of developing new products and enhancements require us to
commit a substantial amount of resources. We might not be able to develop or introduce new products on a timely or cost-effective basis, or at all, which could lead existing and potential customers to choose a competitors products.

Our research and development expenses were $12.7 million, $10.8 million and $13.2 million in 2007, 2006 and 2005, respectively.



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Competition

The market for our products and services is intensely competitive, evolving and subject to rapid technological change. We currently face competition for our products from software designed by our customers in-house development teams
and by third parties. We expect these competing software applications to continue to be a major source of competition for the foreseeable future. Our primary competitors for customer relationship management (CRM) software platforms are
larger, more established companies such as Oracle. We also face competition from Chordiant Software, ATG, Amdocs, Consona, Talisma, eGain, RightNow, Instranet, Inquira and Pegasystems with respect to several specific applications we offer. We may
face increased competition upon introduction of new products or upgrades from competitors, especially knowledge-powered products.

We
believe that the principal competitive factors affecting our industry include having a significant base of customers recommending our products, the breadth and depth of a given solution, product cost, product quality and performance, customer
service, product scalability and reliability, product features, ability to implement solutions and perception of financial position. We believe that our products currently compete favorably with respect to many of these factors, and, in particular,
that our Web-based architecture provides us with a competitive advantage because it allows for greater product scalability and rapid implementation. However, we may not be able to maintain our competitive position against current and potential
competitors, especially those with greater financial, marketing, service, support, technical and other resources, and who may, for example, be able to add features or functionality to their competing products more quickly or decide to sell their
products to their existing customer bases for other products.

Seasonality

Our business is influenced by seasonal trends, largely due to customer buying patterns. These trends may include higher license revenues in the fourth
quarter as many customers complete annual budgetary cycles and lower license revenues in the first quarter and summer months when many of our prospects and customers experience lower sales. Our professional services are negatively impacted in the
fourth quarter due to the holiday season, in which fewer billable hours are available for our consultants. In addition, our international operations experience a slow down in the summer months.

Intellectual Property

We rely upon a combination of
patent, copyright, trade secret and trademark laws, and contractual restrictions, such as confidentiality agreements and licenses, to establish and protect our proprietary rights. We currently have five issued U.S. patents, three of which expire in
2018 and two of which expire in 2020, and a number of U.S. patent applications pending. We have also filed international patent applications corresponding to some of our U.S. applications. In addition, we have several trademarks that are registered
or pending registration in the U.S. and abroad. Although we rely on patent, copyright, trade secret and trademark laws to protect our technology, we believe that factors such as the technological and creative skills of our personnel, new product
development, frequent product enhancements and reliable product maintenance are more essential to establishing and maintaining a technology leadership position.

Despite our efforts to protect our proprietary rights, unauthorized parties may attempt to copy or otherwise obtain and use our products or technology or to develop products with the same functionality as our
products. Policing unauthorized use of our products is difficult. Also, the laws of other countries in which we market our products may offer little or no effective protection of our proprietary technology. Furthermore, our competitors could
independently develop technologies equivalent to ours, and our intellectual property rights may not be broad enough for us to prevent such competitors from selling products incorporating those technologies. Reverse engineering, unauthorized copying
or other misappropriation of our proprietary technology could enable third parties to benefit from our technology without paying us for it, which would significantly harm our business.



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Substantial litigation regarding intellectual property rights exists in our industry. We expect that
software in our industry may be increasingly subject to third-party infringement claims as the number of competitors grows and the functionality of products in different industry segments overlaps. Some of our competitors in the market for customer
communications software may have filed or may intend to file patent applications covering aspects of their technology that they may claim our technology infringes. Such competitors could make a claim of infringement against us with respect to our
products and technology. Third parties may currently have, or may eventually be issued, patents upon which our current or future products or technology infringe. Any of these third parties might make a claim of infringement against us. See
Item 1A Risk FactorsWe may become involved in litigation over proprietary rights, which could be costly and time consuming.

Backlog

As of December 31, 2007 and 2006, we had $20.1 million and $18.7 million, respectively, in backlog, which
relates to firm orders, with $419,000 and $523,000, respectively, not expected to be recognized within one year due to the timing of obligations in the underlying agreements. The majority of these firm orders relates to annual support contracts, and
was invoiced and recorded as deferred revenue as of December 31, 2007 and 2006.

Employees

As of December 31, 2007, we had 225 full-time employees, compared to 181 full-time employees as of December 31, 2006. Of the 225 employees at
December 31, 2007, 68 were in our services and support group, 63 were in sales and marketing, 53 were in research and development and 41 were in finance, legal, information technology (IT) and administration.



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|ITEM 1A. | RISK FACTORS.
|-------- | -------------

We operate in a dynamic and
rapidly changing business environment that involves substantial risks and uncertainty, including but not limited to the specific risks identified below. The risks described below are not the only ones facing our company. Additional risks not
presently known to us, or that we currently deem immaterial, may become important factors that impair our business operations. Any of these risks could cause, or contribute to causing, our actual results to differ materially from expectations.
Prospective and existing investors are strongly urged to carefully consider the various cautionary statements and risks set forth in this report and our other public filings.

Risks Related to Our Business and Industry

We have a history of losses and may not be able to generate
sufficient revenues to achieve and maintain profitability.

Since we began operations in 1997, our revenues have not been sufficient
to support our operations, and we have incurred substantial operating losses every year. As of December 31, 2007, our accumulated deficit was approximately $4.3 billion, which includes approximately $2.7 billion related to goodwill
impairment charges. Our stockholders equity at December 31, 2007 was $4.4 million. We continue to commit a substantial investment of resources to sales, product marketing and developing new products and enhancements, and we will need to
increase our revenues to achieve profitability and positive cash flows. Our expectations as to when we can achieve positive cash flows, and as to our future cash balances, are subject to a number of assumptions, including assumptions regarding
improvements in general economic conditions and customer purchasing and payment patterns, many of which are beyond our control. Our history of losses has previously caused some of our potential customers to question our viability, which has in turn
hampered our ability to sell some of our products. Additionally, our revenues have been affected by the uncertain economic conditions in recent years, both generally and in our market. As a result of these conditions, we have experienced and expect
to continue to experience difficulties in attracting new customers, which means that, even if sales of our products and services grow, we may continue to experience losses, which may cause the price of our stock to decline.

The relatively large size of many of our expected license transactions could contribute to our failure to meet expected sales in any given quarter and could
materially harm our operating results.

Our revenues and results of operations may fluctuate as a result of a variety of factors.
Our revenues are especially subject to fluctuation because they depend on the completion of relatively large orders for our products and related services. The average size of our license transactions is generally large relative to our total revenues
in any quarter, particularly as we have focused on larger enterprise customers, on licensing our more comprehensive integrated products, and have involved systems integrators in our sales process. If sales expected from a specific customer in a
particular quarter are not realized in that quarter, we are unlikely to be able to generate revenue from alternate sources in time to compensate for the shortfall. Fluctuations in our results of operations may be due to a number of additional
factors, including, but not limited to, our ability to retain and increase our customer base, changes in our pricing policies or those of our competitors, the timing and success of new product introductions by us or our competitors, the sales cycle
for our products, our fixed expenses, the purchasing and budgeting cycles of our clients, and general economic, industry and marketing conditions.

This dependence on large orders makes our revenues and operating results more likely to vary from quarter to quarter, and more difficult to predict, because the loss of any particular large order is significant. In recent periods, we have
experienced increases in the length of a typical sales cycle. This trend may add to the uncertainty of our future operating results and reduce our ability to anticipate our future revenues. Moreover, to the extent that significant sales occur
earlier than anticipated, revenues for subsequent quarters may be lower than expected. As a result, our operating results could suffer if any large orders are delayed or canceled in any future period. In part as a result of this aspect of our
business, our quarterly revenues and operating results may fluctuate in future periods and we may fail to meet the expectations of investors and public market analysts, which could cause the price of our common stock to decline.



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We may not be able to forecast our revenues accurately because our products have a long and variable sales cycle
and we rely on systems integrators for sales.

The long sales cycle for our products may cause license revenues and operating
results to vary significantly from period to period. To date, the sales cycle for most of our product sales has taken anywhere from 6 to 9 months. Our sales cycle typically requires pre-purchase evaluation by a significant number of individuals
within our customers organizations. Along with third parties that often jointly market our software with us, we invest significant amount of time and resources educating and providing information to prospective customers regarding the use and
benefits of our products. Many of our customers evaluate our software slowly and deliberately, depending on the specific technical capabilities of the customer, the size of the deployment, the complexity of the customers network environment,
and the quantity of hardware and the degree of hardware configuration necessary to deploy our products.

Furthermore, we rely to a
significant extent on systems integrators to identify, influence and manage large transactions with customers, and we expect this trend to continue as our industry consolidates. Selling our products in conjunction with our systems integrators who
incorporate our products into their offerings can involve a particularly long and unpredictable sales cycle, as it typically takes more time for the prospective customer to evaluate proposals from multiple vendors. In addition, when systems
integrators propose the use of our products to their customers, it is typically part of a larger project, which can require additional levels of customer approvals. We have little or no control over the sales cycle of an integrator-led transaction
or our customers budgetary constraints and internal decision-making and acceptance processes.

As a result of increasingly long sales
cycles, we have faced increased difficulty in predicting our operating results for any given period, and have experienced significant unanticipated fluctuations in our revenues from period to period. Any failure to achieve anticipated revenues for a
period could cause our stock price to decline.

Our business relies heavily on customer service solutions, and these solutions may not gain market
acceptance.

We have made customer service solutions our main focus and, have allocated a significant portion of our research and
development and marketing resources to the development and promotion of such products. If these products are not accepted by potential customers, our business would be materially adversely affected. For our current business model to succeed, we
believe that we will need to convince new and existing customers of the merits of purchasing our customer service solutions over traditional CRM solutions and competitors customer service solutions. Many of these customers have previously
invested substantial resources in adopting and implementing their existing CRM products, whether such products are ours or are those of our competitors. We may be unable to convince customers and potential customers the benefits of purchasing
substantial new software packages that provide our specific customer service capabilities. If our strategy of offering customer service solutions fails, we may not be able to sell sufficient quantities of our product offerings to generate
significant license revenues, and our business could be harmed.

Our expenses are generally fixed and we will not be able to reduce these expenses
quickly if we fail to meet our revenue expectations.

Most of our expenses, such as employee compensation, are relatively fixed in
the short term. Other expenses like leases are fixed and are more long term. Moreover, our forecast is based, in part, upon our expectations regarding future revenue levels. As a result, in any particular quarter our total revenues can be below
expectation and we could not proportionately reduce operating expenses for that quarter. Accordingly, such a revenue shortfall would have a disproportionate negative effect on our expected operating results for that quarter.



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If we fail to generate sufficient revenues to support our business and require additional financing, failure to
obtain such financing would affect our ability to maintain our operations and to grow our business, and the terms of any financing we obtain may impair the rights of our existing stockholders.

In the future, we may be required to seek additional financing to fund our operations or growth, and such financing may not be available to us, or may
impair the rights of our existing stockholders. Furthermore, any failure to raise sufficient capital in a timely fashion could prevent us from growing or pursuing our strategies or cause us to limit our operations and cause potential customers to
question our financial viability. We had cash and cash equivalents of $4.3 million at December 31, 2007, and as of such date, had contractual commitments of $6.6 million in 2008. It is possible that our cash position could decrease over the
next few quarters and some customers could become increasingly concerned about our cash situation and our ongoing ability to update and maintain our products. This could significantly harm our sales efforts.

Factors such as the commercial success of our existing products and services, the timing and success of any new products and services, the progress of
our research and development efforts, our results of operations, the status of competitive products and services, and the timing and success of potential strategic alliances or potential opportunities to acquire or sell technologies or assets may
require us to seek additional funding sooner than we expect. In the event that we require additional cash, we may not be able to secure additional financing on terms that are acceptable to us, especially in the current uncertain market climate, and
we may not be successful in implementing or negotiating other arrangements to improve our cash position. If we raise additional funds through the issuance of equity or convertible debt securities, the percentage ownership of our stockholders would
be reduced and the securities we issue might have rights, preferences and privileges senior to those of our current stockholders. If adequate funds were not available on acceptable terms, our ability to achieve or sustain positive cash flows,
maintain current operations, fund any potential expansion, take advantage of unanticipated opportunities, develop or enhance products or services, or otherwise respond to competitive pressures would be significantly limited.

If we fail to grow our customer base or generate repeat business, our operating results could be harmed.

Our business model generally depends on the sale of our products to new customers as well as on expanded use of our products within our customers
organizations. If we fail to grow our customer base or generate repeat and expanded business from our current and future customers, our business and operating results will be seriously harmed. In some cases, our customers initially make a limited
purchase of our products and services for pilot programs. These customers may not purchase additional licenses to expand their use of our products. If these customers do not successfully develop and deploy initial applications based on our products,
they may choose not to purchase deployment licenses or additional development licenses. In addition, as we introduce new versions of our products, new product lines or new product features, our current customers might not require the additional
functionality we offer and might not ultimately license these products. Furthermore, because the total amount of maintenance and support fees we receive in any period depends in large part on the size and number of licenses that we have previously
sold, any downturn in our software license revenues would negatively affect our future services revenue. Also, if customers elect not to renew their support agreements, our services revenue could decline significantly. If customers are unable to pay
for their current products or are unwilling to purchase additional products, our revenues would decline. Additionally, a substantial percentage of our sales come from repeat customers. If a significant existing customer or a group of existing
customers decide not to repeat business with us, our revenues would decline and our business would be harmed.

We face substantial competition and
may not be able to compete effectively.

The market for our products and services is intensely competitive, evolving, and subject
to rapid technological change. From time to time, our competitors reduce the prices of their products and services (substantially in certain cases) to obtain new customers. Competitive pressures could make it difficult for us to acquire and retain
customers and could require us to reduce the price of our products. Any such changes would likely reduce margins and could adversely affect operating results.



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Our customers requirements and the technology available to satisfy those requirements are
continually changing. Therefore, we must be able to respond to these changes in order to remain competitive. Changes in our products may also make it more difficult for our sales force to sell effectively. In addition, changes in customers
demand for the specific products, product features and services of other companies may result in our products becoming uncompetitive. We expect the intensity of competition to increase in the future. Furthermore, we could lose market share if our
competitors introduce new competitive products, add new functionality, acquire competitive products, reduce prices or form strategic alliances with other companies. We may not be able to compete successfully against current and future competitors,
and competitive pressures may seriously harm our business.

Our competitors vary in size and in the scope and breadth of products and
services offered. We currently face competition with our products from systems designed in-house and by our competitors. We expect that these systems will continue to be a major source of competition for the foreseeable future. Our primary
competitors for electronic CRM platforms are larger, more established companies such as Oracle. We also face competition from Chordiant Software, ATG, Amdocs, Consona, Talisma, eGain, RightNow, Instranet, Inquira and Pegasystems with respect to
specific applications we offer. We may face increased competition upon introduction of new products or upgrades from competitors, or if we expand our product line through acquisition of complementary businesses or otherwise. As we have combined and
enhanced our product lines to offer a more comprehensive software solution, we are increasingly competing with large, established providers of customer management and communication solutions as well as other competitors. Our combined product line
may not be sufficient to successfully compete with the product offerings available from these companies, which could slow our growth and harm our business.

Many of our competitors have longer operating histories, significantly greater financial, technical, marketing and other resources, significantly greater name recognition and a larger installed base of customers than
we have. As a result, our competitors may be able to respond more quickly than we can to new or changing opportunities, technologies, standards or client requirements or devote greater resources to the promotion and sale of their products and
services than we can. In addition, many of our competitors have well-established relationships with our current and potential customers and have extensive knowledge of our industry. We may lose potential customers to competitors for various reasons,
including the ability or willingness of competitors to offer lower prices and other incentives that we cannot match. It is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. We also
expect that competition will increase as a result of recent industry consolidations, as well as anticipated future consolidations.

We rely on
marketing, technology and distribution relationships for the sale, installation and support of our products that may generally be terminated at any time, and if our current and future relationships are not successful, our growth might be limited.

We rely on marketing and technology relationships with a variety of companies, including systems integrators and consulting firms
that, among other things, generate leads for the sale of our products and provide our customers with implementation and ongoing support. If we cannot maintain successful marketing and technology relationships or if we fail to enter into such
additional relationships, we could have difficulty expanding the sales of our products and our growth might be limited.

A portion of our
revenues depends on leads generated by systems integrators and their recommendations of our products. If systems integrators do not successfully market our products, our operating results will be materially harmed. In addition, many of our direct
sales are to customers that will be relying on systems integrators to implement our products, and if systems integrators are not familiar with our technology or able to successfully implement our products, our operating results will be materially
harmed. We expect to continue increasing our leverage of systems integrators as indirect sales channels and, if this strategy is successful, our dependence on the efforts of these third parties for revenue growth and customer service will remain
high. Our reliance on third parties for these functions has reduced our control over such activities and reduced our ability to



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perform such functions internally. If we come to rely primarily on a single systems integrator that subsequently terminates its relationship with us, becomes
insolvent or is acquired by another company with which we have no relationship, or decides not to provide implementation services related to our products, we may not be able to internally generate sufficient revenues or increase the revenues
generated by our other systems integrator relationships to offset the resulting lost revenues. Furthermore, systems integrators typically suggest our solution in combination with other products and services, some of which may compete with our
solution. Systems integrators are not required to promote any fixed quantities of our products, are not bound to promote our products exclusively and may act as indirect sales channels for our competitors. If systems integrators choose not to
promote our products or if they develop, market or recommend software applications that compete with our products, our business will be harmed.

In addition to relying on systems integrators to recommend our products, we also rely on systems integrators and other third-party resellers to install and support our products. If the companies providing these services fail to implement
our products successfully for our customers, the customer may be unable to complete implementation on the schedule that it had anticipated and we may have increased customer dissatisfaction or difficulty making future sales as a result. We might not
be able to maintain our relationships with systems integrators and other indirect sales channel partners and enter into additional relationships that will provide timely and cost-effective customer support and service. If we cannot maintain
successful relationships with our indirect sales channel partners, we might have difficulty expanding the sales of our products and our growth could be limited. In addition, if such third parties do not provide the support our customers need, we may
be required to hire subcontractors to provide these professional services. Increased use of subcontractors would harm our margins because it costs us more to hire subcontractors to perform these services than it would to provide the services
ourselves.

Because certain customers account for a substantial portion of our revenues, the loss of a significant customer could cause a substantial
decline in our revenues.

One customer, IBM, who resells our software to its customers, accounted for 11% of our revenues in 2005,
and less than 10% of our revenues in 2006 and 2007. Given that we derive a portion of our license and services revenues from IBM, the loss of this customer could cause a decrease in revenues and operating results. Furthermore, if we lose major
customers, or if a contract is delayed or cancelled or we do not contract with new major customers, our revenues and net loss would be adversely affected. In addition, customers that have accounted for significant revenues in the past may not
generate revenues in any future period, and our failure to obtain new significant customers or additional orders from existing customers could materially affect our operating results.

We may not receive significant revenues from our current research and development efforts for several years, if at all.

Developing and localizing software is expensive and the investment in product development often involves a long payback cycle. We have and expect to continue making significant investments in software research and
development and related product opportunities. Enhancing our products and pursuing new product developments require high levels of expenditures for research and development that could adversely affect our operating results if not offset by revenue
increases. We believe that we must continue to dedicate a significant amount of resources to our research and development efforts to maintain our competitive position. However, we do not expect to receive significant revenues from these investments
for several years, if at all.

Changes in our workforce may adversely affect our ability to release products and product updates in a timely manner.

We increased our employee headcount from 125 as of December 31, 2005 to 181 as of December 31, 2006 and to 225 as of
December 31, 2007. We increased the size of our research and development department from 30 employees as of December 31, 2005 to 37 as of December 31, 2006 and to 53 as of December 31, 2007. In



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addition, we reduced the level of our expenditures on outsourced development in 2005, and, in December 2005, we consolidated a significant portion of our
research and development operations into one location in Menlo Park, California to optimize our research and development processes and decrease overall operating expenses. The changes in our research and development headcount and the reductions in
our outsourced development capacity may limit our ability to release products within expected timeframes. For example, many of the employees who were terminated in headcount reductions possessed specific knowledge or expertise that may prove to have
been important to our operation, and which was not replaced in our more recent headcount increases. As a result, our ability to respond to unexpected challenges may be impaired and we may be unable to take advantage of new opportunities. Personnel
reductions may also subject us to the risk of litigation, which may adversely impact our ability to conduct our operations and may cause us to incur significant expense.

If our cost reduction and restructuring efforts are ineffective, our revenues and profitability may be hurt.

In July 2007, we undertook various cost reduction and restructuring activities. The expense related to our reduction in work force was approximately $240,000 and expense related to ceasing use of one of our offices
was approximately $8,000. In September 2007, we agreed with the landlord of one of the facilities included in our restructuring accrual to surrender the remaining term of the lease in exchange for a lump sum cash payment. As a result of this
agreement, we recorded additional restructuring expense of approximately $319,000. In addition, the cost reduction and restructuring activities may not produce the full efficiencies and benefits we expect or the efficiencies and benefits might be
delayed. There can be no assurance that these efforts, as well as any potential future cost reduction and restructuring activities, will not adversely affect our business, operations or customer perceptions, or result in additional future charges.

We may be unable to hire and retain the skilled personnel necessary to develop and grow our business.

We rely on the continued service of our senior management and other key employees and the hiring of new qualified employees. In the software industry,
there is substantial and continuous competition for highly skilled business, product development, technical and other personnel. Given the concern over our long-term financial strength, we may not be successful in recruiting and integrating new
personnel and retaining and motivating existing personnel, which could lead to increased turnover and reduce our ability to meet the needs of our current and future customers. Because our stock price declined drastically in recent years, and has not
experienced any sustained recovery from the decline, stock-based compensation, including options to purchase our common stock, may have diminished the effectiveness as employee hiring and retention devices. If we are unable to retain qualified
personnel, we could face disruptions to operations, loss of key information, expertise or know-how and unanticipated additional recruitment and training costs. If employee turnover increases, our ability to provide customer service and execute our
strategy would be negatively affected.

For example, our ability to increase revenues in the future depends considerably upon our success
in training and retaining effective direct sales personnel and the success of our direct sales force. We might not be successful in these efforts. Our products and services require sophisticated sales efforts. We have experienced significant
turnover in our sales force including domestic senior sales management, and may experience further turnover in future periods. It generally takes a new salesperson nine or more months to become productive, and they may not be able to generate new
sales. Our business will be harmed if we fail to retain qualified sales personnel, or if newly hired salespeople fail to develop the necessary sales skills or develop these skills more slowly than anticipated. Additionally, we continue to need to
recruit experienced developers as a result of our back-shoring initiative.

If we fail to respond to changing customer preferences in our market,
demand for our products and our ability to enhance our revenues will suffer.

If we do not continue to improve our products and
develop new products that keep pace with competitive product introductions and technological developments, satisfy diverse and rapidly evolving customer



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requirements, and achieve market acceptance, we might be unable to attract new customers. Our industry is characterized by rapid and substantial developments
in the technologies and products that enjoy widespread acceptance among prospective and existing customers. The development of proprietary technology and necessary service enhancements entails significant technical and business risks and requires
substantial expenditures and lead-time. We might not be successful in marketing and supporting our products or developing and marketing other product enhancements and new products that respond to technological advances and market changes, on a
timely or cost-effective basis. In addition, even if these products are developed and released, they might not achieve market acceptance. We have experienced delays in releasing new products and product enhancements in the past and could experience
similar delays in the future. These delays or problems in the installation or implementation of our new releases could cause us to lose customers.

Our failure to manage multiple technologies and technological change could reduce demand for our products.

Rapidly
changing technology and operating systems, changes in customer requirements, and evolving industry standards might impede market acceptance of our products. Our products are designed based upon currently prevailing technology to work on a variety of
hardware and software platforms used by our customers. However, our software may not operate correctly on evolving versions of hardware and software platforms, programming languages, database environments and other systems that our customers use. If
new technologies emerge that are incompatible with our products, or if competing products emerge that are based on new technologies or new industry standards and that perform better or cost less than our products, our key products could become
obsolete and our existing and potential customers could seek alternatives to our products. We must constantly modify and improve our products to keep pace with changes made to these platforms and to database systems and other back-office
applications and Internet-related applications. Furthermore, software adapters are necessary to integrate our products with other systems and data sources used by our customers. We must develop and update these adapters to reflect changes to these
systems and data sources in order to maintain the functionality provided by our products. As a result, uncertainties related to the timing and nature of new product announcements, introductions or modifications by vendors of operating systems,
databases, CRM software, Web servers and other enterprise and Internet-based applications could delay our product development, increase our product development expense or cause customers to delay evaluation, purchase and deployment of our analytics
products. If we fail to modify or improve our products in response to evolving industry standards, our products could rapidly become obsolete.

Our
success depends upon our ability to develop new products and enhance our existing products on a timely basis.

The challenges of
developing new products and enhancements require us to commit a substantial investment of resources to development, and we might not be able to develop or introduce new products on a timely or cost-effective basis, or at all, which could be
exploited by our competitors and lead potential customers to choose alternative products. To be competitive, we must develop and introduce on a timely basis new products and product enhancements for companies with significant e-business customer
interactions needs. Our ability to deliver competitive products may be negatively affected by the diversion of resources to development of our suite of products, and responding to changes in competitive products and in the demands of our customers.
If we experience product delays in the future, we may face:



| |  |  | customer dissatisfaction;
| | - |  | -------------------------



| |  |  | cancellation of orders and license agreements;
| | - |  | ----------------------------------------------



| |  |  | negative publicity;
| | - |  | -------------------



| |  |  | loss of revenues; and
| | - |  | ---------------------



| |  |  | slower market acceptance.
| | - |  | -------------------------



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Furthermore, delays in bringing new products or enhancements to market can result, for example, from loss
of institutional knowledge through reductions in force, or the existence of defects in new products or their enhancements.

Failure to license
necessary third-party software incorporated in our products could cause delays or reductions in our sales.

We license third-party
software that we incorporate into our products. These licenses may not continue to be available on commercially reasonable terms or at all. Some of this technology would be difficult to replace. The loss of any of these licenses could result in
delays or reductions of our applications until we identify, license and integrate, or develop equivalent software. If we are required to enter into license agreements with third parties for replacement technology, we could face higher royalty
payments and our products may lose certain attributes or features. In the future, we might need to license other software to enhance our products and meet evolving customer needs. If we are unable to do this, we could experience reduced demand for
our products.

Defects in third-party products associated with our products could impair our products functionality and injure our reputation.

The effective implementation of our products depends upon the successful operation of third-party products in conjunction with our
products. Any undetected defects in these third-party products could prevent the implementation or impair the functionality of our products, delay new product introductions or injure our reputation.

We have identified a material weakness in our internal control over financial reporting that, if not remediated, could affect our ability to prepare timely and
accurate financial reports, which could cause investors to lose confidence in our reported financial information and have a negative effect on the trading price of our stock.

In connection with the preparation of this report, we identified and reported a material weakness in our internal controls over the period-end reporting
process, including controls with respect to the review, supervision and monitoring of accounting operations for both domestic and international operations. As a result of this material weakness, we are unable to conclude that our internal control
over financial reporting was effective as of December 31, 2007.

Our management, with the oversight of the Audit Committee, has begun
to address this material weakness and is committed to effective remediation of these deficiencies as expeditiously as possible. We have effected personnel changes in our accounting and financial reporting functions. We will continue our efforts to
establish or modify specific processes and controls to provide reasonable assurance with respect to the accuracy and integrity of accounting entries and account reconciliations and the appropriate review and approval thereof. Our material weakness
will not be considered remediated until new internal controls are developed and implemented and are operational for a period of time and are tested. In September 2007, we implemented a new enterprise resource planning (ERP) system. We
expect that the system will improve the reliability of our financial reporting by reducing the need for manual processes, subjective assumptions, and management discretion; the opportunities for errors and omissions; and our reliance on manual
controls to detect and correct accounting and financial reporting inaccuracies. Our management will continue to review and make necessary changes to the overall design of our internal control environment, as well as policies and procedures to
improve the overall effectiveness of internal control over financial reporting.

Our remediation measures may not be successful in
correcting the material weakness related to our period-end reporting process. In addition, we cannot assure you that additional material weaknesses or significant deficiencies in our internal control will not be discovered in the future. In
addition, internal controls may become inadequate because of changes in conditions and the degree of compliance with the policies or procedures may deteriorate. Any failure to remediate the material weakness described above or to implement and
maintain



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effective internal control over financial reporting could harm our operating results, delay our completion of our consolidated financial statements and our
independent registered public accounting firms audit or review of our consolidated financial statements which could cause us to fail to timely meet our periodic reporting obligations with the SEC, or result in material misstatements in our
consolidated financial statements which could also cause us to fail to timely meet our periodic reporting obligations with the SEC. Deficiencies in our internal control over financial reporting could also cause investors to lose confidence in our
reported financial information, which could have a negative effect on the trading price of our stock.

Our common stock is currently quoted on the
OTCBB.

Our common stock was delisted from The NASDAQ Global Market (formerly known as the NASDAQ Stock Market) effective at the
opening of business on October 17, 2005. From October 17, 2005 to December 4, 2006, our common stock was quoted on the Pink Sheets and as of December 5, 2006, our common stock has been quoted on Over the Counter
Bulletin Board (OTCBB). The OTCBB is generally considered less efficient than The NASDAQ Global Market. Quotation of our common stock on the OTCBB may reduce the liquidity of our securities, limit the number of investors who trade in our
securities, result in a lower stock price and larger spread in the bid and ask prices for shares of our common stock and could have an adverse effect on us. Additionally, we may become subject to the SEC rules that affect penny stocks,
which are stocks below $5.00 per share that are not quoted on The NASDAQ Global Market. These SEC rules would make it more difficult for brokers to find buyers for our securities and could lower the net sales prices that our stockholders are able to
obtain. If our price of common stock remains low, we may not be able to raise equity capital.

Our listing on the OTCBB or further declines
in our stock price may greatly impair our ability to raise additional necessary capital through equity or debt financing, and significantly increase the dilution to our current stockholders caused by any issuance of equity in financing or other
transactions. The price at which we would issue shares in such transactions is generally based on the market price of our common stock and a decline in the stock price could result in our need to issue a greater number of shares to raise a given
amount of funding.

In addition, because our common stock is not listed on a principal national exchange, we are subject to Rule 15g-9
under the Exchange Act, which imposes additional sales practice requirements on broker-dealers that sell low-priced securities to persons other than established customers and institutional accredited investors. For transactions covered by this rule,
a broker-dealer must make a special suitability determination for the purchaser and have received the purchasers written consent to the transaction prior to sale. Consequently, the rule may affect the ability of broker-dealers to sell our
common stock and affect the ability of holders to sell their shares of our common stock in the secondary market. Moreover, investors may be less interested in purchasing low-priced securities because the brokerage commissions, as a percentage of the
total transaction value, tend to be higher for such securities, and some investment funds will not invest in low-priced securities (other than those which focus on small-capitalization companies or low-priced securities).

Our stock price has been highly volatile and has experienced a significant decline, and may continue to be volatile and decline.

The trading price of our common stock has fluctuated widely in the past and we expect that it will continue to do so in the future, as a result of a
number of factors, many of which are outside our control, such as:



| |  |  | variations in our actual and anticipated operating results;
| | - |  | -----------------------------------------------------------



| |  |  | changes in our earnings estimates by analysts;
| | - |  | ----------------------------------------------



| |  |  | the volatility inherent in stock prices within the emerging sector within which we conduct business; and
| | - |  | --------------------------------------------------------------------------------------------------------



| |  |  | the volume of trading in our common stock, including sales of substantial amounts of common stock issued upon the exercise of outstanding options and warrants.
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------



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In addition, stock markets in general have, and particularly The NASDAQ Global Market and the OTCBB have,
experienced extreme price and volume fluctuations that have affected the market prices of many technology and computer software companies, particularly Internet-related companies. Such fluctuations have often been unrelated or disproportionate to
the operating performance of these companies. These broad market fluctuations could adversely affect the market price of our common stock. In the past, following periods of volatility in the market price of a particular companys securities,
securities class action litigation has often been brought against that company. Securities class action litigation could result in substantial costs and a diversion of our managements attention and resources.

Since becoming a publicly traded security listed on The NASDAQ Global Market in September 1999, our common stock has reached a sales price high of
$1,698.10 per share and a sales price low of $0.65 per share. On October 17, 2005, our common stock was delisted from The NASDAQ Global Market due to the failure to timely file our Quarterly Report on Form 10-Q for the quarter ended
March 31, 2005 with the SEC. Our common stock is currently quoted on the OTCBB. The last reported sale price of our shares on February 29, 2008 was $1.42 per share.

Our pending patents may never be issued and, even if issued, may provide little protection.

Our success and ability to compete depend upon the protection of our software and other proprietary technology rights. We currently have six issued U.S. patents, four of which expire in 2018 and two of which expire in 2020, and multiple
U.S. patent applications pending relating to our software. None of our technology is patented outside of the United States. It is possible that:



| |  |  | our pending patent applications may not result in the issuance of patents;
| | - |  | --------------------------------------------------------------------------



| |  |  | any issued patents may not be broad enough to protect our proprietary rights;
| | - |  | -----------------------------------------------------------------------------



| |  |  | any issued patents could be successfully challenged by one or more third parties, which could result in our loss of the right to prevent others from exploiting the
inventions claimed in those patents;
| | - |  | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | current and future competitors may independently develop similar technology, duplicate our products or design around any of our patents; and
| | - |  | --------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | effective patent protection may not be available in every country in which we do business.
| | - |  | ------------------------------------------------------------------------------------------

We rely upon trademarks, copyrights and trade secrets to protect our proprietary rights, which may not be sufficient to protect our intellectual property.

In addition to patents, we rely on a combination of laws, such as copyright, trademark and trade secret laws, and contractual
restrictions, such as confidentiality agreements and licenses, to establish and protect our proprietary rights. However, despite the precautions that we have taken:



| |  |  | laws and contractual restrictions may not be sufficient to prevent misappropriation of our technology or deter others from developing similar technologies;
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | current federal laws that prohibit software copying provide only limited protection from software pirates, and effective trademark, copyright and trade
secret protection may be unavailable or limited in foreign countries;
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | other companies may claim common law trademark rights based upon state or foreign laws that precede the federal registration of our marks; and
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | policing unauthorized use of our products and trademarks is difficult, expensive and time-consuming, and we may be unable to determine the extent of this
unauthorized use.
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Also, the laws of some other countries in which we market our products may offer little or no
effective protection of our proprietary technology. Consequently, we may be unable to prevent our proprietary technology



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from being exploited abroad, which could diminish international sales or require costly efforts to protect our technology. Reverse engineering, unauthorized
copying or other misappropriation of our proprietary technology could enable third parties to benefit from our technology without paying us for it, which would significantly harm our business.

We may become involved in litigation over proprietary rights, which could be costly and time consuming.

The software industry is characterized by the existence of a large number of patents, trademarks and copyrights and by frequent litigation based on
allegations of infringement or other violations of intellectual property rights, and our technologies may not be able to withstand any third-party claims or rights against their use. Some of our competitors in the market for customer communications
software may have filed or may intend to file patent applications covering aspects of their technology that they may claim our technology infringes. Such competitors could make a claim of infringement against us with respect to our products and
technology. Additionally, third parties may currently have, or may eventually be issued, patents upon which our current or future products or technology infringe and any of these third parties might make a claim of infringement against us. For
example, we were involved in litigation brought by Polaris IP, LLC against us and certain of our customers that claimed that certain of our products violate patents held by them.

As we grow, the possibility of intellectual property rights claims against us increases. We may not be able to withstand any third-party claims and
regardless of the merits of the claim, any intellectual property claims could be inherently uncertain, time-consuming and expensive to litigate or settle. Many of our software license agreements require us to indemnify our customers from any claim
or finding of intellectual property infringement. We periodically receive notices from customers regarding patent license inquiries they have received which may or may not implicate our indemnity obligations. Any litigation, brought by others, or us
could result in the expenditure of significant financial resources and the diversion of managements time and efforts. In addition, litigation in which we are accused of infringement might cause product shipment delays, require us to develop
alternative technology or require us to enter into royalty or license agreements, which might not be available on acceptable terms, or at all. If an infringement claim is made against us, we may not be able to develop non-infringing technology or
license the infringing or similar technology on a timely and cost-effective basis. As a result, our business could be significantly harmed.

We may
face liability claims that could result in unexpected costs and damages to our reputation.

Our licenses with customers generally
contain provisions designed to limit our exposure to potential product liability claims, such as disclaimers of warranties and limitations on liability for special, consequential and incidental damages. In addition, our license agreements generally
limit the amounts recoverable for damages to the amounts paid by the licensee to us for the product or service giving rise to the damages. However, some domestic and international jurisdictions may not enforce these contractual limitations on
liability. We may be subject to claims based on errors in our software or mistakes in performing our services including claims relating to damages to our customers internal systems. A product liability claim could divert the attention of our
management and key personnel, could be expensive to defend and could result in adverse settlements and judgments.

We may face higher costs and lost
sales if our software contains errors.

We face the possibility of higher costs as a result of the complexity of our products and
the potential for undetected errors. Due to the critical nature of many of our products and services, errors could be particularly problematic. In the past, we have discovered software errors in some of our products after their introduction. We only
have a few beta customers that test new features and functionality of our software before we make these features and functionalities generally available to our customers. If we are not able to detect and correct errors in our products or
releases before commencing commercial shipments, we could face:



| |  |  | loss of or delay in revenues expected from new products and an immediate and significant loss of market share;
| | - |  | --------------------------------------------------------------------------------------------------------------



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| |  |  | loss of existing customers that upgrade to new products and of new customers;
| | - |  | -----------------------------------------------------------------------------



| |  |  | failure to achieve market acceptance;
| | - |  | -------------------------------------



| |  |  | diversion of development resources;
| | - |  | -----------------------------------



| |  |  | injury to our reputation;
| | - |  | -------------------------



| |  |  | increased service and warranty costs;
| | - |  | -------------------------------------



| |  |  | legal actions by customers; and
| | - |  | -------------------------------



| |  |  | increased insurance costs.
| | - |  | --------------------------

Any of
the foregoing potential results of errors in our software could adversely affect our business, financial condition and results of operations.

Our
security could be breached, which could damage our reputation and deter customers from using our services.

We must protect our
computer systems and network from physical break-ins, security breaches, and other disruptive problems caused by the Internet or other users. Computer break-ins could jeopardize the security of information stored in and transmitted through our
computer systems and network, which could adversely affect our ability to retain or attract customers, damage our reputation, and subject us to litigation. We have been in the past, and could be in the future, subject to denial of service,
vandalism, and other attacks on our systems by Internet hackers. Although we intend to continue to implement security technology and establish operational procedures to prevent break-ins, damage and failures, these security measures may fail. Our
insurance coverage in certain circumstances may be insufficient to cover losses that may result from such events.

We have significant international
sales and are subject to risks associated with operating in international markets.

A substantial proportion of our revenues are
generated from sales outside North America, exposing us to additional financial and operational risks. Sales outside North America represented 25%, 32% and 30% of our total revenues for 2007, 2006 and 2005, respectively. We have established offices
in the United States, Europe and Japan. Sales outside North America could increase as a percentage of total revenues as we attempt to expand our international operations. In addition to the additional costs and uncertainties of being subject to
international laws and regulations, international operations require significant management attention and financial resources, as well as additional support personnel. To the extent our international operations grow, we will also need to, among
other things, expand our international sales channel management and support organizations and develop relationships with international service providers and additional distributors and systems integrators. International operations are subject to
many inherent risks, including:



| |  |  | political, social and economic instability, including conflicts in the Middle East and elsewhere abroad, terrorist attacks and security concerns in general;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | adverse changes in tariffs, duties, price controls and other protectionist laws and business practices that favor local competitors;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------



| |  |  | fluctuations in currency exchange rates;
| | - |  | ----------------------------------------



| |  |  | longer collection periods and difficulties in collecting receivables from foreign entities;
| | - |  | -------------------------------------------------------------------------------------------



| |  |  | exposure to different legal standards and burdens of complying with a variety of foreign laws, including employment, tax, privacy and data protection laws and
regulations;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | reduced protection for our intellectual property in some countries;
| | - |  | -------------------------------------------------------------------



| |  |  | increases in tax rates;
| | - |  | -----------------------



| |  |  | greater seasonal fluctuations in business activity;
| | - |  | ---------------------------------------------------



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| |  |  | expenses associated with localizing products for foreign countries, including translation into foreign languages;
| | - |  | -----------------------------------------------------------------------------------------------------------------



| |  |  | difficulty and cost of staffing and managing international operations; and
| | - |  | --------------------------------------------------------------------------



| |  |  | import and export license requirements and restrictions of the United States and each other country in which we operate.
| | - |  | ------------------------------------------------------------------------------------------------------------------------

We believe that international sales will continue to represent a significant portion of our revenue for the foreseeable future. Any of these factors may
adversely affect our future international sales and, consequently, affect our business, financial condition and results of operations.

We may suffer
foreign exchange rate losses.

Our international revenues and expenses are denominated in local currency. Therefore, a weakening of
the U.S. dollar to other currencies could make our products more costly to sell in foreign markets and could negatively affect our operating results and cash flows. We have not yet experienced, but may in the future experience, significant foreign
currency transaction losses, especially because we generally do not engage in currency hedging. To the extent the international component of our revenues grows, our results of operations will become more sensitive to foreign exchange rate
fluctuations.

If we acquire companies, products, or technologies, we may face risks associated with those acquisitions.

In June 2007, we acquired all of the membership interests of eVergance. We may not realize the anticipated benefits of the eVergance acquisition or any
other acquisition or investment. For example, since our inception, we have recorded $2.7 billion of impairment charges for the cost of goodwill obtained from acquisitions. If we acquire another company, we will likely face risks, uncertainties and
disruptions associated with the integration process, including, among other things, difficulties in the integration of the operations, technologies and services of the acquired company, the diversion of our managements attention from other
business concerns, the potential loss of key employees of the acquired businesses, and the failure of the acquired businesses, products or technologies to generate sufficient revenue to offset acquisition costs. If we fail to successfully integrate
other companies that we may acquire, our business could be harmed. Also, acquisitions, including the acquisition of eVergance, can expose us to liabilities and risks facing the company we acquire, such as lawsuits or claims against us that are
unknown at the time of the acquisition. Furthermore, we may have to incur debt or issue equity securities to pay for any additional future acquisitions or investments, the issuance of which could be dilutive to our existing stockholders. In
addition, our operating results may suffer because of acquisition-related costs or amortization expenses or charges relating to acquired goodwill and other intangible assets. These factors could have an adverse effect on our business, results of
operations, financial condition or cash flows.

Compliance with regulations governing public company corporate governance and reporting will result
in additional costs.

Our continuing preparation for and implementation of various corporate governance reforms and enhanced
disclosure laws and regulations adopted in recent years requires us to incur significant additional accounting and legal costs. We are subject to accounting disclosures required by laws and regulations adopted in connection with the Sarbanes-Oxley
Act of 2002 (the Sarbanes-Oxley Act). In particular, we are required to provide a report on our internal control over financial reporting and an auditors attestation with respect to our internal control over financial reporting
required by Section 404 of the Sarbanes-Oxley Act. Any unanticipated difficulties in preparing for and implementing these and other corporate governance and reporting reforms could result in material delays in compliance or significantly
increase our costs. Any failure to timely prepare for and implement the reforms required by new laws and regulations could significantly harm our business, operating results and financial condition.



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We have adopted anti-takeover defenses that could delay or prevent an acquisition of the Company.

Our Board of Directors has the authority to issue up to 5,000,000 shares of preferred stock. Without any further vote or action on
the part of the stockholders, the Board of Directors has the authority to determine the price, rights, preferences, privileges, and restrictions of the preferred stock. This preferred stock, if issued, might have preference over and harm the rights
of the holders of common stock. Although the ability to issue this preferred stock provides us with flexibility in connection with possible acquisitions and other corporate purposes, it can also be used to make it more difficult for a third party to
acquire a majority of our outstanding voting stock. We currently have no plans to issue preferred stock. Similarly, we have established a stockholder rights plan that is intended to protect our ability to utilize our net operating losses and which
would also make it difficult for a third party to acquire a significant number of shares of our common stock.

Our certificate of
incorporation, bylaws and equity compensation plans include provisions that may deter an unsolicited offer to purchase us. These provisions, coupled with the provisions of the Delaware General Corporation Law, may delay or impede a merger, tender
offer or proxy contest. Furthermore, our Board of Directors is divided into three classes, only one of which is elected each year. In addition, directors are only removable by the affirmative vote of at least two-thirds of all classes of voting
stock. These factors may further delay or prevent a change of control of us.

Risks Related to Our Industry

Future regulation of the Internet may slow our growth, resulting in decreased demand for our products and services and increased costs of doing business.

State, federal and foreign regulators could adopt laws and regulations that impose additional burdens on companies that conduct business
online. These laws and regulations could discourage communication by e-mail or other web-based communications, particularly targeted e-mail of the type facilitated by our products, which could reduce demand for our products and services.

The growth and development of the market for online services may prompt calls for more stringent consumer protection laws or laws that may inhibit the
use of Internet-based communications or the information contained in these communications. The adoption of any additional laws or regulations may decrease the expansion of the Internet. A decline in the growth of the Internet, particularly as it
relates to online communication, could decrease demand for our products and services and increase our costs of doing business, or otherwise harm our business. Any new legislation or regulations, application of laws and regulations from jurisdictions
whose laws do not currently apply to our business, or application of existing laws and regulations to the Internet and other online services could increase our costs and harm our growth.

The imposition of sales and other taxes on products sold by our customers over the Internet could have a negative effect on online commerce and the demand for our products and services.

The imposition of new sales or other taxes could limit the growth of Internet commerce generally and, as a result, the demand for our products and
services. Federal legislation that limits the imposition of state and local taxes on Internet-related sales will expire on November 1, 2014. Congress may choose to modify this legislation or to allow it to expire, in which case state and local
governments would be free to impose taxes on electronically purchased goods. We believe that most companies that sell products over the Internet do not currently collect sales or other taxes on shipments of their products into states or foreign
countries where they are not physically present. However, one or more states or foreign countries may seek to impose sales or other tax collection obligations on out-of-jurisdiction companies that engage in e-commerce within their jurisdiction. A
successful assertion by one or more states or foreign countries that companies that engage in e-commerce within their jurisdiction should collect sales or other taxes on the sale of their products over the Internet, even though not physically in the
state or country, could indirectly reduce demand for our products.



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Privacy concerns relating to the Internet are increasing, which could result in legislation that negatively affects
our business in reduced sales of our products.

Businesses using our products capture information regarding their customers when
those customers contact them on-line with customer service inquiries. Privacy concerns could cause visitors to resist providing the personal data necessary to allow our customers to use our software products most effectively. More importantly, even
the perception of privacy concerns, whether or not valid, may indirectly inhibit market acceptance of our products. In addition, legislative or regulatory requirements may heighten these concerns if businesses must notify website users that the data
captured after visiting certain websites may be used by marketing entities to unilaterally direct product promotion and advertising to that user. If consumer privacy concerns are not adequately resolved, our business could be harmed. Government
regulation that limits our customers use of this information could reduce the demand for our products. A number of jurisdictions have adopted, or are considering adopting, laws that restrict the use of customer information from Internet
applications. The European Union has required that its member states adopt legislation that imposes restrictions on the collection and use of personal data, and that limits the transfer of personally identifiable data to countries that do not impose
equivalent restrictions. In the United States, the Childrens Online Privacy Protection Act was enacted in October 1998. This legislation directs the Federal Trade Commission to regulate the collection of data from children on commercial
websites. In addition, the Federal Trade Commission has investigated the privacy practices of businesses that collect information on the Internet. These and other privacy-related initiatives could reduce demand for some of the Internet applications
with which our products operate, and could restrict the use of these products in some e-commerce applications. This could, in turn, reduce demand for these products.

The success of our products depends on the continued growth and acceptance of the Internet as a business and communications tool, and the related expansion of the Internet infrastructure.

The future success of our products depends upon the continued and widespread adoption of the Internet as a primary medium for commerce, communication and
business applications. Our business growth would be impeded if the performance or perception of the Internet was harmed by security problems such as viruses, worms and other malicious programs, reliability issues arising from
outages and damage to Internet infrastructure, delays in development or adoption of new standards and protocols to handle increased demands of Internet activity, increased costs, decreased accessibility and quality of service, or increased
government regulation and taxation of Internet activity.

The Internet has experienced, and is expected to continue to experience,
significant user and traffic growth, which has, at times, caused user frustration with slow access and download times. If Internet activity grows faster than Internet infrastructure or if the Internet infrastructure is otherwise unable to support
the demands placed on it, our business growth may be adversely affected.

General economic conditions could adversely affect our customers
ability or willingness to purchase our products, which could materially and adversely affect our results of operations.

Our
customers consist of large and small companies in nearly all industry sectors and geographies. Potential new clients or existing clients could defer purchases of our products because of unfavorable macroeconomic conditions, such as rising interest
rates, fluctuations in currency exchange rates, industry or national economic downturns, industry purchasing patterns, and other factors. Our ability to grow revenues may be adversely affected by unfavorable economic conditions.



|ITEM 1B. | UNRESOLVED STAFF COMMENTS.
|-------- | --------------------------

Not
applicable.



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|ITEM 2. | PROPERTIES.
|------- | -----------

Our corporate headquarters are located
in Menlo Park, California, where we lease approximately 45,000 square feet under a lease that expires in April 2010. In addition, we lease offices in several cities throughout the United States and internationally in the Netherlands, United Kingdom,
Ireland and Japan. We believe the facilities we are now using are adequate for our business requirements.

We have a total of approximately
39,460 square feet of excess space available for sublease or renegotiation. The excess space is located in Menlo Park, California and Princeton, New Jersey. Remaining lease commitment terms on these leases vary from less than one to four years. We
are seeking to sublease or renegotiate the obligations associated with the excess space.



|ITEM 3. | LEGAL PROCEEDINGS.
|------- | ------------------

On January 24, 2007,
RightNow Technologies, Inc. (RightNow) filed a suit in the Eighteenth Judicial District Court of Gallatin County, Montana against the Company and four former RightNow employees who had joined the Company. The suit alleges violation of
certain provisions of employment agreements, misappropriation of trade secrets, as well as other claims, and seeks damages. We believe we have meritorious defenses to these claims and intend to defend against this action vigorously.

The underwriters for the Companys initial public offering, Goldman Sachs & Co., Lehman Bros., Hambrecht & Quist LLC, Wit
Soundview Capital Corp., as well as the Company and certain current and former officers of the Company were named as defendants in federal securities class action lawsuits filed in the U.S. District Court for the Southern District of New York (the
District Court). The cases allege violations of various securities laws by more than 300 issuers of stock, including the Company, and the underwriters for such issuers, on behalf of a class of plaintiffs who, in the case of the Company,
purchased the Companys stock between September 21, 1999 and December 6, 2000 in connection with the Companys initial public offering. Specifically, the complaints allege that the underwriter defendants engaged in a scheme
concerning sales of the Companys and other issuers securities in the initial public offering and in the aftermarket. In July 2003, we decided to join a settlement negotiated by representatives of a coalition of issuers named as
defendants in this action and their insurers. In April 2005, the court requested a modification to the original settlement arrangement which was approved by us. Although we believed that the plaintiffs claims had no merit, we had decided to
accept the settlement proposal to avoid the cost and distraction of continued litigation. The Company was a party to a global settlement with the plaintiffs that would have disposed of all claims against it with no admission of wrongdoing by the
Company or any of its present or former officers or directors. The settlement agreement had been preliminarily approved by the District Court. However, while the settlement was awaiting final approval by the District Court, in December 2006, the
Court of Appeals reversed the District Courts determination that six focus cases could be certified as class actions. In April 2007, the Court of Appeals denied the plaintiffs petition for rehearing, but acknowledged that the District
Court might certify a more limited class. At a June 26, 2007 status conference, the District Court approved a stipulation withdrawing the proposed settlement. On August 14, 2007, the plaintiffs filed an amended complaint in the six focus
cases to test the sufficiency of their class allegations. On September 27, 2007, the plaintiffs filed a motion for class certification in the six focus cases. The class certification motion is not expected to be resolved until after April 2008.
On November 13, 2007, the defendants filed a motion to dismiss the complaint for failure to state a claim, which the District Court has yet to rule on. We believe we have meritorious defenses to these claims and intend to defend against this action
vigorously. In addition, in October 2007, a lawsuit was filed in the U.S. District Court for the Western District of Washington by Ms. Vanessa Simmonds against certain of the underwriters of the Companys initial public offering. The
plaintiff alleges that the underwriters violated Section 16(b) of the Securities Exchange Act of 1934, 15 U.S.C. section 78p(b), by engaging in short-swing trades, and seeks disgorgement of profits from the underwriters in amounts to be
proven at trial. The suit names the Company as a nominal defendant, contains no claims against the Company, and seeks no relief from the Company.



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On March 16, 2006, Polaris IP, LLC filed a suit against the Company, Sirius Satellite Radio, Inc.,
Priceline.com, Capital One, Continental Airlines, Inc. and E*Trade Financial in the U.S. District Court for the Eastern District of Texas alleging infringement of U.S. Patent Nos. 6,411,947 and 6,278,996 and seeking injunctive relief, damages and
attorneys fees. On March 23, 2007, the parties entered into a settlement agreement and this matter was dismissed with prejudice on April 26, 2007.

Other third parties have from time to time claimed, and others may claim in the future that we have infringed their past, current or future intellectual property rights. We have in the past been forced to litigate
such claims. These claims, whether meritorious or not, could be time-consuming, result in costly litigation, require expensive changes in our methods of doing business or could require us to enter into costly royalty or licensing agreements, if
available. As a result, these claims could harm our business.

The ultimate outcome of any litigation is uncertain, and either unfavorable
or favorable outcomes could have a material negative impact on our results of operations, consolidated balance sheets and cash flows due to defense costs, and divert management resources.



|ITEM 4. | SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.
|------- | ----------------------------------------------------

Not applicable.



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PART II



|ITEM 5. | MARKET FOR THE REGISTRANTS COMMON EQUITY, RELATED STOCKHOLDER MATTERS AND ISSUER PURCHASES OF EQUITY SECURITIES.
|------- | -----------------------------------------------------------------------------------------------------------------

Our common stock is currently quoted on the OTCBB under the symbol KANA.OB. Prior to October 17, 2005, our common stock was listed on The
NASDAQ Global Market. Our common stock traded on the Pink Sheets from the beginning of trading on October 17, 2005 to the close of trading on December 4, 2006. As of the beginning of trading on December 5, 2006, our common
stock has been trading on the OTCBB. The table below sets forth the high and low bid information for our common stock as reported on the Pink Sheets and the OTCBB, as applicable, for the periods indicated.



|               |  |      |      |     |   |     
|-------------- |  | ---- | ---- | --- | - | ----
|               |  | High |      | Low
|Fiscal 2006*   |  |      |      |     |   |     
|First Quarter  |  | $    | 1.78 |     | $ | 1.11
|Second Quarter |  |      | 2.05 |     |   | 1.60
|Third Quarter  |  |      | 3.20 |     |   | 1.85
|Fourth Quarter |  |      | 3.62 |     |   | 3.00
|               |  |     
|Fiscal 2007**  |  |      |      |     |   |     
|First Quarter  |  |      | 3.70 |     |   | 2.77
|Second Quarter |  |      | 3.77 |     |   | 2.75
|Third Quarter  |  |      | 3.19 |     |   | 2.38
|Fourth Quarter |  |      | 3.64 |     |   | 2.35



|* | This bid information was reported on the Pink Sheets.
|- | -------------------------------------------------------

|** | This bid information was reported on the OTCBB.
|-- | -----------------------------------------------

Holders of Record

There were approximately 777 stockholders of record of our common stock as of February 29, 2008. The actual number of stockholders
is greater than this number of record holders, and includes stockholders who are beneficial owners, but whose shares are held in street name by brokers and other nominees. This number of holders of record also does not include stockholders whose
shares may be held in trust by other entities.

Dividend Policy

We have not paid any cash dividends on our capital stock. We currently intend to retain any earnings to fund the development and growth of our business and, therefore, do not anticipate paying any cash dividends in
the foreseeable future. In addition, our existing credit facilities prohibit the payment of cash or stock dividends on our capital stock without the lenders prior written consent.

Unregistered Sales of Equity Securities

On June 14, 2007 (the Closing Date), we
agreed to issue to the former members of eVergance an aggregate of 600,000 shares of our common stock (the Stock) and an aggregate of 400,000 non-equity plan options to purchase shares of our common stock (the Options).
Twenty-five percent of the Stock was issued as of the Closing Date and it was agreed that an additional twenty-five percent would be issued three, seven and nine months after the Closing Date. The fair value of the Stock was determined using a value
of $3.17, which was the average closing price of our common stock two days before and after the announcement date of May 7, 2007, less a 10% discount to reflect that unregistered stock was issued and issuable. The unissued stock is accounted
for as common stock subscription on the consolidated balance sheet. Twenty-five percent of the Options were exercisable as of the Closing Date and it was agreed that an additional twenty-five percent would



25



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##### Table of Contents

be exercisable three, six and nine months after the Closing Date. The Options have an exercise price per share equal to the closing sale price of our common
stock on June 13, 2007, which was $3.07 as quoted on the OTCBB. The fair value of the Options was determined using the Black-Scholes option pricing model, using assumptions of a risk-free interest rate of 4.76%, expected volatility of 53%, the
ten-year contractual term, and no expected dividends. The fair value of the common stock underlying the Options was discounted as discussed above. See Note 2 of the Notes to the Consolidated Financial Statements included in Item 8
of Part II of this Annual Report on Form 10-K for more information on this acquisition.

Securities Authorized for Issuance Under Equity
Compensation Plans

Information regarding the securities authorized for issuance under our equity compensation plans can be found under
Item 12 of Part III of this Annual Report on Form 10-K.



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##### Table of Contents

Stock Performance Graph

The line graph below compares the cumulative total stockholder return on our common stock with the cumulative return of the NASDAQ Composite Index and the Standard & Poors Information Technology Index
(S&P Information Technology Index) for the five years ended December 31, 2007. The graph and table assume that $100.00 was invested on December 31, 2002 in each of our common stock, the NASDAQ Composite Index and the
S&P Information Technology Index and that all dividends were reinvested. We have not paid or declared any cash dividends on our common stock. Stockholder returns over the period indicated should not be considered indicative of future stockholder
returns.

COMPARISON OF 5 YEAR CUMULATIVE TOTAL RETURN*

Among Kana Software, Inc., The NASDAQ Composite Index

And The S & P Information Technology Index

LOGO

* $ 100.00 invested on December 31, 2002 in stock or index-including reinvestment of dividends. Fiscal
years ending December 31.



|                                 |  |      |        |      |   |        |  |      |        |      |   |        |  |   |        |  |   |       
|-------------------------------- |  | ---- | ------ | ---- | - | ------ |  | ---- | ------ | ---- | - | ------ |  | - | ------ |  | - | ------
|                                 |  | 2002 |        | 2003 |   | 2004   |  | 2005 |        | 2006 |   | 2007  
|Kana Software, Inc.              |  | $    | 100.00 |      | $ | 171.07 |  | $    | 95.94  |      | $ | 68.02  |  | $ | 159.90 |  | $ | 121.83
|NASDAQ Composite Index           |  | $    | 100.00 |      | $ | 149.75 |  | $    | 164.64 |      | $ | 168.60 |  | $ | 187.83 |  | $ | 205.22
|S&P Information Technology Index |  | $    | 100.00 |      | $ | 147.23 |  | $    | 150.99 |      | $ | 152.49 |  | $ | 165.32 |  | $ | 192.28

Notwithstanding any statement to the contrary in any of our previous or future filings with the
SEC, the foregoing information relating to the price performance of our common stock shall not be deemed to be filed with the SEC or to be soliciting material under the Exchange Act, and it shall not be deemed to be
incorporated by reference into any of our filings under the Securities Act or the Exchange Act, except to the extent we specifically incorporate it by reference into such filing.



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|ITEM 6. | SELECTED FINANCIAL DATA
|------- | -----------------------

The selected consolidated
financial data set forth below should be read in conjunction with Managements Discussion and Analysis of Financial Condition and Results of Operations, the consolidated financial statements and the related notes included elsewhere
in this Annual Report on Form 10-K, and other information we have filed with the SEC.

The consolidated statements of operations data for
the years ended December 31, 2007, 2006, 2005, 2004 and 2003 and the consolidated balance sheet data at December 31, 2007, 2006, 2005, 2004 and 2003 are derived from our audited consolidated financial statements. The diluted net loss per
share computation excludes shares of common stock issuable upon exercise or conversion of other securities, including outstanding warrants and options to purchase common stock and common stock subject to repurchase rights, because their effect would
be antidilutive. See Net Loss Per Share in Note 1 of the Notes to the Consolidated Financial Statements included in Item 8 of Part II of this Annual Report for a detailed explanation of the determination of the
shares used to compute basic and diluted net loss per share. Historical results are not necessarily indicative of results to be expected for any future period.



|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|------------------------------------------------------------- |  | ---------------------------------------- | ------ | - | ---- | - | ------ | ---- |  | - | ------- | - |  | ---- | ------- | - |  | - | ------- | -
|                                                              |  | Year Ended December 31,                  |       
|                                                              |  | 2007                                     |        |   | 2006 |   |        | 2005 |  |   | 2004    |   |  | 2003 |        
|                                                              |  | (in thousands, except per share amounts) |       
|Consolidated Statements of Operations Data:                   |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Revenues:                                                     |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|License fees                                                  |  | $                                        | 18,071 |   |      | $ | 19,116 |      |  | $ | 8,094   |   |  | $    | 14,169  |   |  | $ | 26,228  |  
|Services                                                      |  |                                          | 42,723 |   |      |   | 34,914 |      |  |   | 35,034  |   |  |      | 34,731  |   |  |   | 34,778  |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Total revenues                                                |  |                                          | 60,794 |   |      |   | 54,030 |      |  |   | 43,128  |   |  |      | 48,900  |   |  |   | 61,006  |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Costs and Expenses:                                           |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Cost of license fees                                          |  |                                          | 1,239  |   |      |   | 2,460  |      |  |   | 2,995   |   |  |      | 2,449   |   |  |   | 3,125   |  
|Cost of services (1)                                          |  |                                          | 16,004 |   |      |   | 10,439 |      |  |   | 8,746   |   |  |      | 9,834   |   |  |   | 10,132  |  
|Amortization of acquired intangible assets                    |  |                                          | 288    |   |      |   | 133    |      |  |   | 133     |   |  |      | 119     |   |  |   | 1,453   |  
|Sales and marketing (1)                                       |  |                                          | 25,261 |   |      |   | 19,616 |      |  |   | 17,682  |   |  |      | 25,745  |   |  |   | 31,489  |  
|Research and development (1)                                  |  |                                          | 12,650 |   |      |   | 10,765 |      |  |   | 13,232  |   |  |      | 19,579  |   |  |   | 23,586  |  
|General and administrative (1)                                |  |                                          | 11,900 |   |      |   | 10,185 |      |  |   | 11,404  |   |  |      | 8,294   |   |  |   | 10,064  |  
|Impairment of internal-use software                           |  |                                          |       |   |      |   |       |      |  |   | 6,326   |   |  |      | 1,062   |   |  |   |        |  
|Restructuring costs, net of recoveries                        |  |                                          | 567    |   |      |   | 703    |      |  |   | 468     |   |  |      | 3,400   |   |  |   | 1,704   |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Total costs and expenses                                      |  |                                          | 67,909 |   |      |   | 54,301 |      |  |   | 60,986  |   |  |      | 70,482  |   |  |   | 81,553  |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Loss from operations                                          |  |                                          | (7,115 | ) |      |   | (271   | )    |  |   | (17,858 | ) |  |      | (21,582 | ) |  |   | (20,547 | )
|Impairment of investment                                      |  |                                          |       |   |      |   |       |      |  |   |        |   |  |      |        |   |  |   | (500    | )
|Interest and other income (expense), net                      |  |                                          | (739   | ) |      |   | (738   | )    |  |   | 88      |   |  |      | 128     |   |  |   | 186     |  
|Registration rights penalty                                   |  |                                          |       |   |      |   | (1,198 | )    |  |   |        |   |  |      |        |   |  |   |        |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Loss before income taxes                                      |  |                                          | (7,854 | ) |      |   | (2,207 | )    |  |   | (17,770 | ) |  |      | (21,454 | ) |  |   | (20,861 | )
|Income tax expense                                            |  |                                          | (167   | ) |      |   | (219   | )    |  |   | (196    | ) |  |      | (314    | ) |  |   | (318    | )
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Net loss                                                      |  | $                                        | (8,021 | ) |      | $ | (2,426 | )    |  | $ | (17,966 | ) |  | $    | (21,768 | ) |  | $ | (21,179 | )
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Basic and diluted net loss per share                          |  | $                                        | (0.22  | ) |      | $ | (0.07  | )    |  | $ | (0.58   | ) |  | $    | (0.75   | ) |  | $ | (0.88   | )
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  
|Shares used in computing basic and diluted net loss per share |  |                                          | 37,085 |   |      |   | 34,584 |      |  |   | 30,814  |   |  |      | 28,950  |   |  |   | 24,031  |  
|                                                              |  |                                          |        |   |      |   |        |      |  |   |         |   |  |      |         |   |  |   |         |  



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|                                     |  |                |         |   |      |   |         |      |  |   |         |   |  |      |        |   |  |   |       
|------------------------------------ |  | -------------- | ------- | - | ---- | - | ------- | ---- |  | - | ------- | - |  | ---- | ------ | - |  | - | ------
|                                     |  | December 31,  
|                                     |  | 2007           |         |   | 2006 |   |         | 2005 |  |   | 2004    |   |  | 2003
|                                     |  | (in thousands)
|Consolidated Balance Sheet Data:     |  |                |         |   |      |   |         |      |  |   |         |   |  |      |        |   |  |   |       
|Cash and cash equivalents            |  | $              | 4,306   |   |      | $ | 5,719   |      |  | $ | 6,216   |   |  | $    | 13,772 |   |  | $ | 16,282
|Marketable securities                |  |                |        |   |      |   |        |      |  |   |        |   |  |      | 6,361  |   |  |   | 16,674
|Working capital (deficit)            |  |                | (11,621 | ) |      |   | (11,044 | )    |  |   | (18,439 | ) |  |      | (9,657 | ) |  |   | 4,168 
|Total assets                         |  |                | 35,400  |   |      |   | 30,335  |      |  |   | 35,706  |   |  |      | 50,361 |   |  |   | 69,878
|Total long-term debt                 |  |                | 72      |   |      |   | 242     |      |  |   |        |   |  |      |       |   |  |   |      
|Total stockholders equity (deficit) |  |                | 4,406   |   |      |   | (3,132  | )    |  |   | (9,794  | ) |  |      | 3,164  |   |  |   | 21,532



|(1) | Includes employee stock-based compensation expense, which was allocated as follows:
|--- | -----------------------------------------------------------------------------------



|                           |  |                         |       |      |   |       |  |      |    |      |   |       |  |   |      
|-------------------------- |  | ----------------------- | ----- | ---- | - | ----- |  | ---- | -- | ---- | - | ----- |  | - | -----
|                           |  | Year Ended December 31,
|                           |  | 2007                    |       | 2006 |   | 2005  |  | 2004 |    | 2003
|Cost of services           |  | $                       | 336   |      | $ | 211   |  | $    | 2  |      | $ | 346   |  | $ | 430  
|Sales and marketing        |  |                         | 854   |      |   | 752   |  |      | 9  |      |   | 646   |  |   | 2,300
|Research and development   |  |                         | 359   |      |   | 356   |  |      | 2  |      |   | 82    |  |   | 2,149
|General and administrative |  |                         | 1,293 |      |   | 1,476 |  |      | 25 |      |   | 157   |  |   | 991  
|                           |  |                         |       |      |   |       |  |      |    |      |   |       |  |   |      
|Total                      |  | $                       | 2,842 |      | $ | 2,795 |  | $    | 38 |      | $ | 1,231 |  | $ | 5,870
|                           |  |                         |       |      |   |       |  |      |    |      |   |       |  |   |      



|ITEM 7. | MANAGEMENTS DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
|------- | -------------------------------------------------------------------------------------

In addition to historical information, this report contains forward-looking statements within the meaning of Section 27A of the Securities Act of
1933 and Section 21E of the Exchange Act. The forward-looking statements are not historical facts but rather are based on current expectations, estimates and projections about our business and industry, and our beliefs and assumptions. Words
such as anticipate, believe, estimate, expect, intend, plan, will and variations of these words and similar expressions identify forward-looking statements. These
statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, many of which are beyond our control, are difficult to predict and could cause actual results to differ materially from those
expressed or forecasted in the forward-looking statements. These risks and uncertainties include, but are not limited to, those described in Item 1A Risk Factors and elsewhere in this report. Forward-looking statements that were
believed to be true at the time made may ultimately prove to be incorrect or false. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements. Given these risks and uncertainties,
readers are cautioned not to place undue reliance on such forward-looking statements.

Overview

We offer an innovative approach to customer service with cost-effective solutions that enhance the quality of multi-channel customer interactions. Built
on open standards for a high degree of adaptability and integration, our solutions intelligently automate the processes needed to successfully serve our clients customers, so that our clients can deliver higher value service at lower cost,
increasing customer retention and loyalty. We provide an integrated solution which enables organizations to deliver consistent, managed service across all channels, including e-mail, chat, call centers and Web self-service, ensuring a consistent
service experience across communication channels.

Our revenue is primarily derived from the sale of our software and related maintenance
and support of the software. We also derive revenues from consulting, training and other services. Our products are generally installed by our customers using either a systems integrator, such as IBM or Accenture or our professional services group.
Our professional services group assists the integrators as subject matter experts and in some cases



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will act as the prime contractor for implementation of our software. In June 2007 we acquired eVergance which expanded our professional services groups
capabilities and resources. We also rely on IBM and other systems integrators to recommend and install our software. This provides leverage in the selling phase, and also allows us to realize higher gross margins by selling primarily software
licenses and support, which typically have higher margins than consulting and implementation services. In the past, we supplied specialists (who were subject matter experts) to work with IBM and other systems integrators. While we continue this
practice, we are increasingly providing consulting and implementation services directly to our customers. These services may be provided to our existing customers who would like us to review their implementations or to new customers who are not
quite large enough to gain the interest of a large systems integrator to provide such services. However, in the case of most of the initial installations of our applications that are generally installed by our customers using a systems integrator,
these services generally increase the cost of the project substantially by subjecting their purchase to more levels of required approvals and scrutiny of projected cost savings in their customer service and marketing departments. This contributes to
the difficulty that we face in predicting the quarter in which sales to expected customers will occur and to the uncertainty of our future operating results. To the extent that significant sales occur earlier or later than anticipated, revenues for
subsequent quarters may be lower or higher, respectively, than expected.

In the first quarter of 2005, we reduced our cost structure
through the reduction of outsourced product development, a reduction in amortization related to the discontinuance of certain internal-use software, reduced headcount and other cost reduction programs. In late 2005, we made a decision to bring core
technology development back to our personnel in the United States in a process that we refer to as back-shoring and by the end of January 2007 we have brought back all core technology development to our personnel in the United States. We
also back-shored our technical support. These adjustments reduced our total cost of licenses, research and development, and general and administrative expenses for 2007 and 2006. As we rebuilt the sales organization, sales and marketing expenses
increased in 2007 and 2006 due to an increase in commissions as a result of higher revenues. During 2007, cost of services, sales and marketing, research and development and general and administrative expenses increased compared to 2006 primarily
due to increased staffing to support the revenue growth and to build additional infrastructure. Cost of license fees decreased compared to 2006 due to lower third-party royalties. We strive to match our spending with the anticipated revenue, but
given the unpredictability of our license revenue, we are unable to predict with any certainty the period(s) when we will be profitable.

We have incurred substantial costs to develop our products and to recruit, train and compensate personnel for our engineering, sales, marketing, client services and administration departments. As a result, we have incurred substantial
losses since inception. On December 31, 2007, we had cash and cash equivalents of $4.3 million and $1.2 million outstanding under our line of credit. As of December 31, 2007, we had an accumulated deficit of $4.3 billion and a negative
working capital of $11.6 million. Losses from operations were $7.1 million and $0.3 million for 2007 and 2006, respectively, and net losses were $8.0 million and $2.4 million for 2007 and 2006, respectively. Net cash used for operating activities
was $8.4 million and $1.7 million in 2007 and 2006, respectively.

We successfully closed a direct offering of registered shares of our
common stock on November 21, 2007 for approximately $8.9 million in net proceeds after deducting the placement agents fees and offering expenses. Our management believes that based on our current plans, its existing funds will be
sufficient to meet our working capital and capital expenditure requirements through December 31, 2008. However, if we experience lower than anticipated demand for our products, we will need to further reduce costs, issue additional equity
securities or borrow money to meet our cash requirements. Any such equity issuances could be dilutive to our stockholders, and any financing transactions may be on unfavorable terms, if at all.

As of December 31, 2007, we had 225 full-time employees, which represents an increase from 181 employees at December 31, 2006 and an increase
from 125 employees at December 31, 2005.



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Critical Accounting Policies and Estimates

The discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements, which have been
prepared in accordance with accounting principles generally accepted in the United States of America (GAAP). The preparation of these consolidated financial statements requires us to make estimates and assumptions about future events
that affect the amounts reported in the consolidated financial statements and accompanying notes. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances. This forms
the basis of judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. In some cases, changes in the accounting estimates are reasonably likely to occur from period to period. Accordingly, actual
results could differ materially from our estimates.

We believe the following discussion addresses our most critical accounting policies.
These critical accounting policies require management to make difficult, subjective, and complex judgments, and are most important to the portrayal of our financial condition and results of operations. Please refer to Note 1 of the Notes to
the Consolidated Financial Statements in Item 8 for further description of our critical accounting policies.

Revenue Recognition

We recognize revenues in accordance with the American Institute of Certified Public Accountants (AICPA) Statement of Position
(SOP) 97-2, Software Revenue Recognition (SOP 97-2), as amended.

Revenue from software license
agreements is recognized when the basic criteria of software revenue recognition have been met (i.e., persuasive evidence of an agreement exists, delivery of the product has occurred, the fee is fixed or determinable, and collection is probable).
The Company uses the residual method described in AICPA SOP 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions (SOP 98-9), to recognize revenue when a license agreement includes
one or more elements to be delivered at a future date and vendor-specific objective evidence of the fair value of all undelivered elements exists. Under the residual method, the fair value of the undelivered elements is deferred and the remaining
portion of the arrangement fee is recognized as license revenue. If evidence of the fair value of one or more undelivered elements does not exist, all revenue is deferred and recognized when delivery of those elements occurs or when fair value can
be established.

For all sales we use either a signed license agreement, a signed amendment to an existing license agreement, a signed
order form, a binding purchase order where we either have a signed master license agreement or an order form signed by the Company, or a signed statement of work as evidence of an arrangement.

Software delivery is primarily by electronic means. If the software or other deliverable is subject to acceptance for a specified period after the
delivery, revenue is deferred until the acceptance period has expired or the acceptance provision has been met.

When licenses are sold
together with consulting services, license fees are recognized upon delivery, provided that (1) the basic criteria of software revenue recognition have been met, (2) payment of the license fees is not dependent upon the performance of the
consulting services, and (3) the consulting services do not provide significant customization of the software products and are not essential to the functionality of the software that was delivered. We do not provide significant customization of
our software products.

Revenue arrangements with extended payment terms are generally considered not to be fixed or determinable, and we
generally do not recognize revenue on these arrangements until the customer payments become due and all other revenue recognition criteria have been met.

Probability of collection is based upon assessment of the customers financial condition through review of their current financial statements or publicly-available credit reports. For sales to existing customers,
prior



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payment history is also considered in assessing probability of collection. We are required to exercise significant judgment in deciding whether
collectibility is reasonably assured, and such judgments may materially affect the timing of our revenue recognition and our results of operations.

Services revenues include revenues for consulting services, customer support and training, and Enterprise OnDemand. Consulting services revenues and the related cost of services are generally recognized on a time and materials basis. For
consulting services contracts that have a fixed fee, we recognize the license and professional consulting services revenues using either the percentage-of-completion method or the completed contract method as prescribed by AICPA SOP 81-1,
Accounting for Performance of Construction-Type and Certain Product-Type Contracts (SOP 81-1). Our consulting arrangements do not include significant customization of the software. Customer support agreements provide
technical support and the right to unspecified future upgrades on an if-and-when available basis. Customer support revenues are recognized ratably over the term of the support period (generally one year). Training services revenues are recognized as
the related training services are delivered. The unrecognized portion of amounts billed in advance of delivery for services is recorded as deferred revenue. Enterprise OnDemand revenues are recognized in accordance with the SEC Staff Accounting
Bulletin (SAB) No. 104, Revenue Recognition, corrected copy (SAB 104). Revenues from Enterprise OnDemand services are recognized ratably over the term of the arrangement, while application fees are recognized
ratably over the sum of the term of the arrangement and the term of expected renewals.

Vendor-specific objective evidence for consulting
and training services are based on the price charged when an element is sold separately or, in the case of an element not yet sold separately, the price established by authorized management, if it is probable that the price, once established, will
not change before market introduction. Vendor-specific objective evidence for support services is generally based on the price charged when an element is sold separately or the stated contractual renewal rates.

Accounting for Internal-Use Software

Internal-use software costs, including fees paid to third parties to implement the software, are capitalized beginning when we have determined various factors are present, such as that technology exists to achieve the performance
requirements, we have made a decision as to whether we will purchase the software or develop it internally, and we have authorized funding for the project. Capitalization of software costs ceases when the software implementation is substantially
complete and is ready for its intended use, and the capitalized costs are amortized over the softwares estimated useful life (generally five years) using the straight-line method.

When events or circumstances indicate the carrying value of internal-use software might not be recoverable, we assess the recoverability of these assets
by determining whether the amortization of the asset balance over its remaining life can be recovered through undiscounted future operating cash flows. The amount of impairment, if any, is recognized to the extent that the carrying value exceeds the
projected discounted future operating cash flows and is recognized as a write down of the asset. In addition, if it is no longer probable that the computer software being developed will be placed in service, the asset is adjusted to the lower of its
carrying value or fair value, if any, less direct selling costs. Any such adjustment would result in an expense in the period recorded, which could have a material adverse effect on our consolidated statements of operations. In the quarter ended
March 31, 2005, our information technology department reviewed our operations and technology requirements, and decided to discontinue the use of certain internal-use software, which resulted in a non-cash impairment charge of $6.3 million.

As of December 31, 2007, we had $824,000 of capitalized costs for internal-use software less $561,000 of accumulated amortization for
a net balance of $263,000.

Restructuring

During 2001, we recorded significant liabilities in connection with our restructuring program. These reserves included estimates pertaining to contractual obligations related to excess leased facilities in Menlo Park,



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California; Princeton, New Jersey; Framingham, Massachusetts; and Marlow in the United Kingdom. Remaining lease commitments will terminate in January 2010
and January 2011. We are seeking to sublease or renegotiate the obligations associated with the excess space. We have subleased some of the excess space, but in all cases, the sublease income is less than the rent we pay the landlord. We had $2.8
million in accrued restructuring costs as of December 31, 2007, which was our estimate, as of that date, of the exit costs of these excess facilities. We have worked with real estate brokers in each of the markets where these properties are
located to help us estimate the amount of the accrual. This process involves significant judgments regarding these markets. If we determine that any of these real estate markets has deteriorated further, additional adjustments to this accrual may be
required, which would result in additional restructuring expenses in the period in which such determination is made. Likewise, if any of these real estate markets strengthen, and we are able to sublease the properties earlier or at more favorable
rates than projected, or if we are otherwise able to negotiate early termination of obligations on favorable terms, adjustments to the accrual may be required that would increase income in the period in which such determination is made. In December
2006, we determined that we may not be able to sublease a leased

facility in Princeton, New Jersey, and we changed our assumption of subleasing this excess
space. We recorded a restructuring charge of $739,000 as of December 31, 2006 mainly related to this change in estimate of sublease assumption that was not subject to any contractual arrangement. In 2006, there was also a restructuring recovery
of $36,000 due to the change in estimates of termination of certain employees. As of December 31, 2007, our estimate of accrued restructuring cost included an assumption that we would receive $722,000 in sublease payments that were not subject
to any contractual arrangement. We have assumed that the majority of these assumed sublease payments will begin in 2008 and continue through the end of the related leases. Lease obligations for Framingham, Massachusetts and Marlow in the United
Kingdom terminated during 2007.

In July 2007, we implemented various cost reduction and restructuring activities to reduce operating
costs. The expense related to our reduction in work force was approximately $240,000 and the expense related to ceasing use of one of our offices was approximately $8,000.

In September 2007, we agreed with the landlord of one of the facilities included in our restructuring accrual to surrender the remaining term of the
lease in exchange for a lump sum cash payment. As a result of this agreement we recorded an additional restructuring expense of approximately $319,000. The lump sum cash payment was primarily made by a surrender of the existing lease deposit of $2.1
million.

Goodwill and Intangible Assets

We regularly evaluate all potential indicators of impairment of goodwill and intangible assets, but at a minimum, test goodwill and intangible assets for impairment on an annual basis. Our judgments regarding the existence of impairment
indicators are based on market conditions and operational performance. Future events could cause us to conclude that impairment indicators exist and that goodwill and other intangible assets associated with our acquired businesses are impaired.

The remaining amount of goodwill as of December 31, 2007 is $12.5 million. We continue to assess whether any potential indicators of
impairment of goodwill have occurred and have determined that no such indicators have arisen since June 30, 2007, the date of our annual goodwill impairment test. Any further impairment loss could have a material adverse impact on our financial
condition and results of operations.

Income Taxes

We estimate our income taxes in each of the jurisdictions in which we operate as part of the process of preparing our consolidated financial statements. This process involves us estimating our actual current tax
exposure together with assessing temporary differences resulting from differing treatment of items, such as net operating loss carryforwards, and stock-based compensation, for tax and accounting purposes. These differences result in deferred tax
assets and liabilities. We then assess the likelihood that our net deferred tax assets will be recovered from future taxable income and to the extent we believe that recovery is not more likely than not, we establish a valuation allowance. We
concluded that a full valuation allowance was required for all periods



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presented. While we have considered future taxable income in assessing the need for the valuation allowance, in the event we were to determine that we would
be able to realize our deferred tax assets in the future in excess of its net recorded amount, an adjustment to the deferred tax asset would be made, increasing our income in the period in which such determination was made.

Pursuant to the Internal Revenue Code, the amounts of and benefits from net operating loss carryforwards may be impaired or limited in certain
circumstances. Events which cause limitations in the amount of net operating losses that we may utilize include, but are not limited to, a cumulative ownership change of more than 50% of the Company, as defined, over a three-year period. The portion
of the net operating loss and tax credit carryforwards subject to potential limitation has not been included in deferred tax assets.

On
January 1, 2007, we adopted FASB Interpretation No. 48 Accounting for Uncertainty in Income Taxes  an interpretation of FASB Statement 109 (FIN 48). FIN 48 establishes a single model to address accounting for
uncertain tax positions. FIN 48 clarifies the accounting for income taxes by prescribing a minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. FIN 48 also provides guidance on
derecognition, measurement, classification, interest and penalties, accounting in interim periods, disclosure and transition. During the implementation, we identified, evaluated, and measured the amount of income tax benefits to be recognized for
all material income tax positions. The net deferred income tax assets recognized under FIN 48 did not materially differ from the net deferred tax assets recognized before adoption, and, therefore, we did not record an adjustment related to the
adoption of FIN 48. At the adoption date of January 1, 2007, we had $145,000 of unrecognized tax benefits, all of which would affect our effective tax rate if recognized. At December 31, 2007, we had $145,000 of unrecognized tax benefits.

Contingencies and Litigation

We are subject to lawsuits and other claims and proceedings. We assess the likelihood of any adverse judgments or outcomes to these matters as well as ranges of probable losses. A determination of the amount of loss contingency required, if
any, for these matters are made after careful analysis of each individual matter. The required loss contingencies may change in the future as the facts and circumstances of each matter changes.

Stock Based Compensation

On January 1,
2006, we adopted Statement of Financial Accounting Standards (SFAS) No. 123 (revised 2004), Share-Based Payment (SFAS 123(R)), which requires the measurement and recognition of compensation expense for all
stock-based awards made to employees and directors including employee stock options based on estimated fair values. SFAS 123(R) supersedes our previous accounting under Accounting Principles Board Opinion No. 25, Accounting for Stock
Issued to Employees (APB 25) for years beginning in fiscal year 2006. In March 2005, the SEC issued SAB No. 107, Share-Based Payment (SAB 107), providing supplemental implementation guidance for
SFAS 123(R). We have applied the provisions of SAB 107 in our adoption of SFAS 123(R).

SFAS 123(R) requires companies to estimate the fair
value of employee stock-based awards on the date of grant using an option pricing model. The value of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods in our consolidated
statements of operations. We adopted SFAS 123(R) using the modified prospective transition method which requires the application of the accounting standard starting from January 1, 2006, the first day of our fiscal year 2006. Our consolidated
financial statements for the years ended December 31, 2007 and 2006 reflect the impact of SFAS 123(R). Employee stock-based compensation expense for each of the years ended December 31, 2007 and 2006 was $2.8 million.

Prior to the adoption of SFAS 123(R), we accounted for stock-based awards to employees and directors using the intrinsic value method in accordance with
APB 25 as allowed under SFAS No. 123, Accounting for Stock-Based Compensation (SFAS 123). Under the intrinsic value method, no stock-based compensation



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expense for employee stock options had been recognized in our consolidated statements of operations, because the exercise price of our stock options granted
to employees and directors equaled to the quoted market price of the underlying stock at the date of grant. In accordance with the modified prospective transition method we used in adopting SFAS 123(R), our results of operations prior to fiscal year
2006 have not been restated to reflect, and did not include, the possible impact of SFAS 123(R).

Stock-based compensation expense
recognized during a period is based on the value of the portion of stock-based awards that is ultimately expected to vest during the period. Stock-based compensation expense recognized in the years ended December 31, 2007 and 2006 included
compensation expense for stock-based awards granted prior to, but not yet vested as of, December 31, 2005, based on the fair value on the grant date estimated in accordance with the pro forma provisions of SFAS 123. Our stock-based compensation
expense also includes compensation expense for the share-based payment awards granted subsequent to December 31, 2005 based on the grant date fair value estimated in accordance with the provisions of SFAS 123(R). As stock-based compensation
expense recognized in our results of operations for 2007 and 2006 was based on awards ultimately expected to vest, it was reduced for estimated forfeitures. SFAS 123(R) requires forfeitures to be estimated at the time of grant and revised, if
necessary, in subsequent periods if actual forfeitures differ from those estimates. Prior to fiscal year 2006, we accounted for forfeitures as they occurred for the purposes of pro forma information under SFAS 123, as disclosed in our notes to the
consolidated financial statements for the related periods.

Upon adoption of SFAS 123(R), we selected the Black-Scholes option pricing
model as the most appropriate method for determining the estimated fair value for stock-based awards. The Black-Scholes model requires the use of highly subjective and complex assumptions which determine the fair value of stock-based awards,
including the options expected term and the price volatility of the underlying stock.

For stock options granted to non-employees, we
recognize compensation expense in accordance with the provisions of SFAS 123 and Emerging Issues Task Force Issue (EITF) No. 96-18, Accounting for Equity Instruments that are Issued to Other than Employees for Acquiring, or in
Conjunction with Selling, Goods or Services, which require such equity instruments to be recorded at their fair value on the measurement date. The measurement of stock-based compensation is subject to periodic adjustment as the underlying
equity instruments vest. We amortize compensation expense related to non-employee stock options in accordance with Financial Accounting Standards Board (FASB) Interpretation No. 28, Accounting for Stock Appreciation
Rights and Other Variable Stock Option or Award Plans (FIN 28). We extended the vesting period of approximately 1,000,000 stock options held by four terminated employees who had agreements to provide consulting services. In October
2006, we extended the exercise period of approximately 211,000 vested stock options of a former employee as the result of a termination agreement. During the year ended December 31, 2006, we granted a total of 57,500 stock options to four
non-employees who had agreements to provide consulting services. As a result of these stock option modifications to former employees and the stock option grants to consultants, we recorded non-employee stock-based compensation expense of $31,000 and
$632,000 for the years ended December 31, 2007 and 2006, respectively.

Also see Stock-Based Compensation in
Item 8, Note 1 of the Notes to the Consolidated Financial Statements.

Effect of Recent Accounting Pronouncements

In December 2007, the FASB issued SFAS No. 160, Non-controlling Interests in Consolidated Financial Statements
(SFAS 160). SFAS 160 amends Accounting Research Bulletin 51, Consolidated Financial Statements, to establish accounting and reporting standards for the non-controlling interest in a subsidiary and for the
deconsolidation of a subsidiary. It requires the recognition of a non-controlling interest (minority interest) as equity in the consolidated financial statements and separate from the parents equity, and it eliminates minority
interest accounting in results of operations with earnings attributable to non-controlling interests reported as part of consolidated earnings. SFAS 160 also establishes reporting requirements that provide sufficient disclosures that clearly
identify and distinguish between the interests of the parent and the interests of



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the non-controlling owners. SFAS 160 is effective for fiscal periods, and interim periods within those fiscal years, beginning on or after
December 15, 2008. We are currently evaluating the impact the adoption of SFAS 160 will have on our financial position and results of operations.

In December 2007, the FASB issued SFAS No. 141 (revised 2007), Business Combinations (SFAS 141R). SFAS 141R establishes principles and requirements for how an acquirer recognizes and
measures in its financial statements the identifiable assets acquired, the liabilities assumed, any non-controlling interest in the acquiree and the goodwill acquired. SFAS 141R also establishes disclosure requirements to enable the evaluation of
the nature and financial effects of the business combination. SFAS 141R is effective as of the beginning of an entitys first fiscal year beginning after December 15, 2008, and will be adopted by us in the first quarter of fiscal year
2009. SFAS 141R is to be applied prospectively to business combinations for which the acquisition date is on or after January 1, 2009. We expect SFAS 141R will have an impact on our accounting for future business combinations once adopted but
the effect is dependent upon the acquisitions that are made in the future.

In February 2007, the FASB issued SFAS No. 159, The
Fair Value Option for Financial Assets and Financial Liabilities, Including an amendment of FASB Statement No. 115 (SFAS 159). SFAS 159 provides companies with an option to report selected financial assets and liabilities at
fair value. The standard requires companies to provide additional information that will help investors and other users of financial statements to more easily understand the effect of a companys choice to use fair value on its earnings. It also
requires entities to display the fair value of those assets and liabilities for which a company has chosen to use fair value on the face of the balance sheet. SFAS 159 is effective as of the beginning of an entitys first fiscal year beginning
after November 15, 2007. Early adoption is permitted as of the beginning of the previous fiscal year provided that the entity makes that choice in the first 120 days of that fiscal year and also elects to apply the provisions of SFAS
No. 157, Fair Value Measurements (SFAS 157). We are currently evaluating whether the adoption of SFAS 159 will have a material effect on our financial position, results of operations or cash flows.

In December 2006, the FASB issued FASB Staff Position EITF 00-19-2, Accounting for Registration Payment Arrangements (EITF
00-19-2). EITF 00-19-2 specifies that the contingent obligation to make future payments or otherwise transfer consideration under a registration payment arrangement, whether issued as a separate agreement or included as a provision of a
financial instrument or other agreement, should be separately recognized and measured in accordance with FASB Statement No. 5, Accounting for Contingencies. The guidance is effective for fiscal years beginning after
December 15, 2006. The adoption of EITF 00-19-2 did not have a material impact on our financial position, results of operations or cash flows.

In September 2006, the FASB issued SFAS No. 157, Fair Value Measurements (SFAS 157). The purpose of SFAS 157 is to define fair value, establish a framework for measuring fair value and enhance disclosures about
fair value measurements. The measurement and disclosure requirements are effective for us beginning in the first quarter of fiscal 2008. We are currently evaluating the effects of implementing SFAS 157.

In June 2006, the FASB issued FIN 48. FIN 48 establishes a single model to address accounting for uncertain tax positions. FIN 48 clarifies the
accounting for income taxes by prescribing a minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. FIN 48 also provides guidance on derecognition, measurement classification, interest
and penalties, accounting in interim periods, disclosure and transition. We adopted FIN 48 on January 1, 2007. As a result of the implementation of FIN 48, we did not recognize any increase or decrease in the liability for unrecognized tax
benefits.

In March 2006, the FASB issued EITF 06-3, How Sales Taxes Collected From Customers and Remitted to Governmental
Authorities Should Be Presented in the Income Statement (EITF 06-3). A tentative consensus was reached that a company should disclose its accounting policy (i.e., gross or net presentation) regarding presentation of taxes within
the scope of EITF 06-3. If taxes are significant, a company should disclose the amount of such taxes for each period for which an income statement is presented. The guidance is effective for fiscal years beginning after December 15, 2006. We
present revenues net of sales taxes in our consolidated statements of operations and do not anticipate changing our policy as a result of EITF 06-3.



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Results of Operations

The following table sets forth selected data for the periods presented. Percentages are expressed as a percentage of total revenues.



|                                                                                           |  |                          |   |  |      |   |  |      |  
|------------------------------------------------------------------------------------------ |  | ------------------------ | - |  | ---- | - |  | ---- | -
|                                                                                           |  | Years Ended December 31, |  
|                                                                                           |  | 2007                     |   |  | 2006 |   |  | 2005 |  
|Revenues:                                                                                  |  |                          |   |  |      |   |  |      |  
|License fees                                                                               |  | 30                       | % |  | 35   | % |  | 19   | %
|Services                                                                                   |  | 70                       |   |  | 65   |   |  | 81   |  
|                                                                                           |  |                          |   |  |      |   |  |      |  
|Total revenues                                                                             |  | 100                      |   |  | 100  |   |  | 100  |  
|                                                                                           |  |                          |   |  |      |   |  |      |  
|Costs and Expenses:                                                                        |  |                          |   |  |      |   |  |      |  
|Cost of license fees                                                                       |  | 2                        |   |  | 5    |   |  | 7    |  
|Cost of services (1)                                                                       |  | 26                       |   |  | 19   |   |  | 20   |  
|Amortization of acquired intangible assets                                                 |  | 0                        |   |  | 0    |   |  | 0    |  
|Sales and marketing (1)                                                                    |  | 42                       |   |  | 36   |   |  | 41   |  
|Research and development (1)                                                               |  | 21                       |   |  | 20   |   |  | 31   |  
|General and administrative (1)                                                             |  | 20                       |   |  | 19   |   |  | 26   |  
|Impairment of internal-use software                                                        |  | 0                        |   |  | 0    |   |  | 15   |  
|Restructuring costs, net of recoveries                                                     |  | 1                        |   |  | 1    |   |  | 1    |  
|                                                                                           |  |                          |   |  |      |   |  |      |  
|Total costs and expenses                                                                   |  | 112                      | % |  | 101  | % |  | 141  | %
|                                                                                           |  |                          |   |  |      |   |  |      |  
|(1)    Includes employee stock-based compensation expense, which was allocated as follows: | 
|                                                                                           |  |                          |  
|                                                                                           |  | 2007                     |   |  | 2006 |   |  | 2005 |  
|Cost of services                                                                           |  | 1                        | % |  | 0    | % |  | 0    | %
|Sales and marketing                                                                        |  | 1                        |   |  | 1    |   |  | 0    |  
|Research and development                                                                   |  | 1                        |   |  | 1    |   |  | 0    |  
|General and administrative                                                                 |  | 2                        |   |  | 3    |   |  | 0    |  
|                                                                                           |  |                          |   |  |      |   |  |      |  
|Total                                                                                      |  | 5                        | % |  | 5    | % |  | 0    | %
|                                                                                           |  |                          |   |  |      |   |  |      |  

Comparison of the Years Ended December 31, 2007 and 2006

Revenues

Total revenues increased by 13% to
$60.8 million for the year ended December 31, 2007 from $54.0 million for the year ended December 31, 2006, primarily as a result of higher services revenues in 2007 compared to 2006.

License revenues include licensing fees only and exclude associated support and consulting revenues. The majority of our licenses to customers are
perpetual and associated revenues are recognized upon delivery provided that all revenue recognition criteria are met as discussed in Revenue Recognition under Critical Accounting Policies and Estimates above. License
revenues decreased by 5% to $18.1 million for 2007 from $19.1 million for 2006. This decrease in license revenues was based, in part, on additional levels of approvals inside our customers organizations that resulted in longer sales cycles
brought on as a result of macro economic conditions. While we are focused on increasing license revenues, we are unable to predict such revenues from period to period with any degree of accuracy because, among other things, the market for our
products is unpredictable and intensely competitive, and our sales cycle is long and unpredictable.

Services revenues consist of support
revenues and professional services revenues and fees. Support revenues relate to providing customer support, product maintenance and updates to our customers. Professional services



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revenues relate to providing consulting, training and implementation services to our customers including Enterprise OnDemand. Services revenues increased by
22% to $42.7 million for the year ended December 31, 2007 compared to $34.9 million for 2006. Support revenues are the largest component of services revenues, and in 2007, support revenues increased because there was greater focus on support
renewals by a team dedicated to renewals that was not employed by us in 2006. The other part of services revenues is professional services fees that increased in 2007 from 2006 primarily due to five large long-term consulting projects in 2007 and
the additional services fees generated by eVergance.

Revenues from international sales were $15.3 million, or 25% of total revenues, in
the year ended December 31, 2007 and $17.1 million, or 32% of total revenues, in the year ended December 31, 2006. Our international revenues were derived from sales in Europe and Asia Pacific.

Costs and Expenses

Total cost of revenues
increased by 35% to $17.5 million for the year ended December 31, 2007 from $13.0 million for the year ended December 31, 2006.

License Fees. Cost of license fees consists primarily of third party software royalties and costs of product documentation. Cost of license fees as a percentage of license revenue was 7% in 2007 compared to 13% in 2006. The decrease
was primarily due to lower third party royalty costs. We expect that our cost of license fees as a percentage of sales will vary based on changes in the mix of products we sell and the timing of upgrades. We are not able to predict when customers
will choose to upgrade their software which will then cause us to incur royalty costs. We are continuing to look at cost-effective alternatives for some original equipment manufacturer (OEM) products embedded in our products.

Services. Cost of services consists primarily of salaries and related expenses for our customer support, consulting, and training services
organization, and allocation of facility costs and system costs incurred in providing customer support and Enterprise OnDemand. Cost of services increased to 37% of services revenues, or $16.0 million, for 2007 compared to 30% of services revenues,
or $10.4 million, for 2006. Both totals include employee stock-based compensation of $336,000 and $211,000 for 2007 and 2006, respectively. The decrease in service margins in 2007 compared to 2006 was due to an increase in consulting costs as we
built up the service organization to support increased revenues. As of December 31, 2007, we had 68 employees in support and consulting, 25 of which were a result of the acquisition of eVergance, compared to 48 employees as of December 31,
2006, a 42% increase.

Cost of services may increase or decrease, depending on the demand for these services. The expenses may also be
affected by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants leaving the Company.

Amortization of Acquired Intangible Assets.The amortization of acquired intangible assets recorded in 2007 was related to $2.5 million of intangible assets recorded in connection with the acquisition of
eVergance in June 2007. The amortization of acquired intangible assets recorded in 2006 was related to $400,000 of intangible assets recorded in connection with the acquisition of Hipbone, Inc. in February 2004. Amortization totaled $288,000 and
$133,000 for the years ended December 31, 2007 and 2006, respectively.

Sales and Marketing. Sales and marketing expenses
consist primarily of compensation and related costs for sales and marketing personnel and promotional expenditures, including public relations, advertising, trade shows and marketing materials. Sales and marketing expenses increased by 29% to $25.3
million for the year ended December 31, 2007 from $19.6 million for the year ended December 31, 2006. Both totals include employee stock-based compensation of $854,000 and $752,000 for 2007 and 2006, respectively. The increase in expenses
was primarily attributable to an increase in average sales personnel of 24% from an average in 2006 of 37 employees to an average of 46 employees during 2007 and an increase in marketing programs.



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Sales and marketing expenses may increase or decrease, depending primarily on the amount of future
revenues and our assessment of market opportunities and sales channels. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants
leaving the Company.

Research and Development. Research and development expenses consist primarily of compensation and related
costs for research and development employees and contractors and enhancement of existing products and quality assurance activities. Research and development expenses increased by 18% to $12.7 million for the year ended December 31, 2007 from
$10.8 million for the year ended December 31, 2006. Both totals include employee stock-based compensation of $359,000 and $356,000 for 2007 and 2006, respectively. The increase in expenses was primarily attributable to increased employee
headcount partially offset by a reduced number of contractors. As of December 31, 2007, we had 53 employees in research and development compared to 37 employees as of December 31, 2006, a 43% increase.

Research and development expenses including related headcount may increase or decrease, depending primarily on the amount of future revenues, customer
needs, and our assessment of market demand. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants leaving the Company.

General and Administrative. General and administrative expenses consist primarily of compensation and related costs for finance,
legal, human resources, corporate governance, and bad debt expense. Information technology and facilities costs are allocated among all operating departments. General and administrative expenses increased by 17% to $11.9 million for the year ended
December 31, 2007 from $10.2 million for the year ended December 31, 2006. Both totals include employee stock-based compensation of $1.3 million and $1.5 million for years ended December 31, 2007 and 2006, respectively. The increase
in expenses was primarily due to an increase in average personnel of 17% from an average in 2006 of 30 employees to an average of 35 employees during 2007. Additionally, we incurred approximately $362,000 of expense related to outside Sarbanes-Oxley
consultants. As of December 31, 2007, we had 41 employees in general and administrative and information technology compared to 31 employees as of December 31, 2006, a 32% increase.

General and administrative expenses may increase or decrease, depending primarily on the amount of future revenues and corporate infrastructure
requirements including insurance, professional services, taxes, bad debt expense, and other administrative costs. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the amount of stock options
cancelled due to employees and consultants leaving the Company.

Restructuring Costs. In December 2006, we determined that we may
not be able to sublease a leased facility in Princeton, New Jersey, and changed our assumption of subleasing this excess space. During the year ended December 31, 2006, we recorded $739,000 of restructuring costs mainly related to this change
in estimate of sublease payment that was not subject to any contractual arrangement. In 2006, there was also a restructuring recovery of $36,000 due to the change in estimates of termination of certain employees.

In July 2007, we implemented various cost reduction and restructuring activities to reduce operating costs. The expense related to our reduction in work
force was approximately $240,000 and expense related to ceasing use of one of our offices was approximately $8,000.

In September 2007, we
agreed with the landlord of one of the facilities included in our restructuring accrual to surrender the remaining term of the lease in exchange for a lump sum cash payment. As a result of this agreement, we recorded additional restructuring expense
of approximately $319,000. The lump sum cash payment was primarily made by surrender of the existing lease deposit of $2.1 million.



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The following table summarizes our restructuring activities for the years ended December 31, 2007
and 2006 (in thousands):



|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|----------------------------------- |  | --------- | ---- | - | ---------- | - | ------ | ----- |  | - | ------ | -
|                                    |  | Severance |      |   | Facilities |   |        | Total | 
|Restructuring accrual at 12/31/2005 |  | $         | 282  |   |            | $ | 7,270  |       |  | $ | 7,552  |  
|Restructuring charge (recoveries)   |  |           | (36  | ) |            |   | 739    |       |  |   | 703    |  
|Payments made                       |  |           | (246 | ) |            |   | (3,557 | )     |  |   | (3,803 | )
|Sublease payments received          |  |           |     |   |            |   | 1,650  |       |  |   | 1,650  |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at 12/31/2006 |  |           |     |   |            |   | 6,102  |       |  |   | 6,102  |  
|Restructuring charge                |  |           | 240  |   |            |   | 327    |       |  |   | 567    |  
|Payments made                       |  |           | (240 | ) |            |   | (5,645 | )     |  |   | (5,885 | )
|Sublease payments received          |  |           |     |   |            |   | 1,968  |       |  |   | 1,968  |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at 12/31/2007 |  | $         |     |   |            | $ | 2,752  |       |  | $ | 2,752  |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  

The remainder of the restructuring payments will be paid relatively evenly from 2008 through 2011.

Goodwill Impairment.During June 2007, we performed our annual test for goodwill impairment as required by SFAS No. 142,
Goodwill and Other Intangible Assets (SFAS 142). Based on our evaluation, we concluded that goodwill was not impaired as the fair value of the Company exceeded its carrying value, including goodwill. There have been no events
or circumstances from June 30, 2007 to December 31, 2007 that have affected our June 30, 2007 conclusion regarding the recoverability of goodwill. The remaining amount of goodwill at December 31, 2007 was $12.5 million. Any
further impairment loss could have a material adverse impact on our financial condition and results of operations.

Interest and Other Income
(Expense), Net

Interest and other income (expense), net consists primarily of interest income, interest expense and changes in fair
value of warrant liabilities. Interest income consists primarily of interest earned on cash and cash equivalents and was approximately $87,000 and $172,000 for the years ended December 31, 2007 and 2006, respectively. The decrease in interest
income related to lower cash and cash equivalents balances in 2007 compared to 2006. Interest expense relates primarily to our line of credit and was approximately $858,000 and $207,000 for the years ended December 31, 2007 and 2006,
respectively. The increase in interest expense related to increased borrowings against the line of credit in 2007 compared to 2006. Interest and other income (expense), net also consists of $383,000 of bank fees for the year ended December 31,
2007 and an increase in the fair value of warrant liabilities of approximately $774,000 for the year ended December 31, 2006.

Registration
Rights Penalty

In June 2005, we completed a private placement of unregistered securities for the issuance of 1,631,541 shares
of common stock and warrants to purchase 815,769 shares of common stock to NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund Ltd. (collectively, the Investors) for gross proceeds of
approximately $2.4 million.

In September 2005, we completed a private placement of unregistered securities for the issuance of
2,626,912 shares of common stock and warrants to purchase 945,687 shares of common stock to the Investors for gross proceeds of approximately $4.0 million. These warrants became exercisable on March 28, 2006, and will expire on
September 29, 2010.

In May 2006, we amended the registration agreement related to the June and September 2005 private placements
(collectively referred to as Private Placements) to extend the registration deadline of the shares of common stock and underlying shares of common stock of the warrants issued to the Investors to September 30,



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2006 from January 27, 2006, in exchange for the issuance of 593,854 shares of common stock to the Investors. The shares were valued at approximately
$1.0 million based on the fair market value of our stock on the date of the amendment less a 10% discount to reflect that unregistered stock was issued. $337,000 and $695,000 were recorded as non-operating expenses during the first and second
quarter of 2006, respectively. The September 30, 2006 registration deadline was not met and an additional 59,383 shares of common stock was issued to the Investors. The shares were valued at approximately $166,000 based on the fair market value
of our common stock on September 30, 2006 less a 10% discount to reflect that unregistered stock was issued. This amount was recorded as a non-operating expense during the third quarter of 2006. On November 9, 2006, we completed the
registration of the shares of common stock and shares of common stock underlying the warrants issued to the Investors.

Income Tax Expense

We have incurred net operating losses on a consolidated basis for all years from inception through December 31, 2007. Accordingly, we
have recorded a valuation allowance for the full amount of our gross deferred tax assets, as the future realization of the tax benefit is not currently more likely than not. In 2007 and 2006, certain of our foreign subsidiaries were profitable,
based upon application of our intercompany transfer pricing agreements, which resulted in us reporting income tax expense in those foreign jurisdictions totaling approximately $167,000 and $219,000 for the years ended December 31, 2007 and
2006, respectively.

As of December 31, 2007, we had operating loss carryforwards for federal and state income tax purposes of
approximately $455 million and $344 million, respectively. The federal and state net operating loss carryforwards, if not offset against future taxable income, will expire by 2026. We also had foreign net operating loss carryforwards of
approximately $8 million. The foreign losses expire at various dates and some can be carried forward indefinitely.

Pursuant to the
Internal Revenue Code, the amounts of and benefits from net operating loss carryforwards may be impaired or limited in certain circumstances. Events which cause limitations in the amount of net operating losses that we may utilize in any one year
include, but are not limited to, a cumulative ownership change of more than 50% of the Company, as defined, over a three-year period. As such, the portion of the net operating loss and tax credit carryforwards subject to potential limitation has not
been included in deferred tax assets.

Comparison of the Years Ended December 31, 2006 and 2005

Revenues

Total revenues increased by 25% to
$54.0 million for the year ended December 31, 2006 from $43.1 million for the year ended December 31, 2005, primarily as a result of higher license revenues in 2006 compared to 2005.

License revenues include licensing fees only, and exclude associated support and consulting revenue. The majority of our licenses to customers are
perpetual and associated revenues are recognized upon delivery provided that all revenue recognition criteria are met as discussed in Revenue Recognition under Critical Accounting Policies and Estimates above. License
revenues increased by 136% to $19.1 million for 2006 from $8.1 million for 2005. This increase in license revenues was based, in part, on increased demand for our products, increased average transaction value and a significant add-on sale to an
existing customer during the second quarter of 2006. While we are focused on increasing license revenues, we are unable to predict such revenues from period to period with any degree of accuracy because, among other things, the market for our
products is unpredictable and intensely competitive, and our sales cycle is long and unpredictable.

Services revenues consist of support
revenues and professional services revenues and fees. Support revenues relate to providing customer support, product maintenance and updates to our customers. Professional services



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revenues relate to providing consulting, training and implementation services to our customers, including our Enterprise OnDemand. Services revenues remained
at $34.9 million for the year ended December 31, 2006 compared to $35.0 million for 2005. Support revenues are the largest component of services revenues, and in 2006, support revenues decreased because support revenues from new maintenance
contracts associated with new license transactions did not offset support renewal cancellations. The other part of services revenues are professional services fees that increased in 2006 from 2005 mainly due to an increase in Enterprise OnDemand
revenues.

Revenues from international sales were $17.1 million, or 32% of total revenues, in the year ended December 31, 2006 and
$13.1 million, or 30% of total revenues, in the year ended December 31, 2005. Our international revenues were derived from sales in Europe and Asia Pacific.

Costs and Expenses

Total cost of revenues increased by 10% to $13.0 million for the year ended December 31,
2006 from $11.9 million for the year ended December 31, 2005.

License Fees. Cost of license fees consists primarily of third
party software royalties and costs of product documentation. Cost of license fees as a percentage of license revenue was 13% in 2006 compared to 37% in 2005. The decrease was partially due to a reduction in royalty costs associated with a relatively
lower proportion of non-revenue-related shipments, such as upgrades and updates, as we had a lower proportion of such shipments during 2006. In addition, we reduced our royalty costs by replacing certain third-party technology with a lower cost
alternative. Therefore, even though license revenues increased by 136% from 2005 to 2006 there was no significant increase in cost of license fees from 2005 to 2006. We expect that our cost of license fees as a percentage of sales will vary based on
changes in the mix of products we sell and the timing of upgrades. We are not able to predict when customers will choose to upgrade their software which will then cause us to incur this royalty cost. We are continuing to look at alternatives for
some OEM products embedded in our products.

Services. Cost of services consists primarily of salaries and related expenses for our
customer support, consulting, and training services organization, and allocation of facility costs and system costs incurred in providing customer support. Cost of services increased to 30% of services revenues, or $10.4 million, for 2006 compared
to 25% of services revenues, or $8.7 million, for 2005. Both totals include employee stock-based compensation of $211,000 and $2,000 for 2006 and 2005, respectively. The decrease in service margins in 2006 compared to 2005 was due to an increase in
our strategy and professional service staffing levels throughout 2006 partially offset by the effect of a one-time $1.6 million services revenue recognized in 2005. As of December 31, 2006, we had 48 employees in support and consulting compared
to 25 employees as of December 31, 2005, a 92% increase. Six additional people were added during the fourth quarter of 2006 and the increase in personnel reflected our replacement of certain consultants with employees as we transitioned to an
internal support model during 2006.

Cost of services may increase or decrease, depending on the demand for these services. The expenses
may also be affected by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants leaving the Company.

Amortization of Acquired Intangible Assets.The amortization of acquired intangible assets recorded in 2006 and 2005 related to $400,000 of
intangible assets recorded in connection with the acquisition of Hipbone, Inc. in February 2004. Amortization totaled $133,000 and $133,000 for the years ended December 31, 2006 and 2005, respectively.

Sales and Marketing. Sales and marketing expenses consist primarily of compensation and related costs for sales and marketing personnel and
promotional expenditures, including public relations, advertising, trade shows and marketing materials. Sales and marketing expenses increased by 11% to $19.6 million for the year ended



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December 31, 2006 from $17.7 million for the year ended December 31, 2005. This was primarily due to increased commissions as a result of increased
license revenues and increased spending for advertising and public relations. Both totals include employee stock-based compensation of $752,000 and $9,000 for 2006 and 2005, respectively. As of December 31, 2006, we had 65 employees in sales
and marketing compared to 41 employees as of December 31, 2005, an increase of 59%. Sixteen people were added during the fourth quarter of 2006 as we strategically added sales and marketing personnel to increase our revenues.

Sales and marketing expenses may increase or decrease, depending primarily on the amount of future revenues and our assessment of market opportunities
and sales channels. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants leaving the Company.

Research and Development. Research and development expenses consist primarily of compensation and related costs for research and development
employees and contractors and enhancement of existing products and quality assurance activities. Research and development expenses decreased by 19% to $10.8 million for the year ended December 31, 2006 from $13.2 million for the year ended
December 31, 2005. This decrease was attributable primarily to a reduction in outsourcing expenses as well as information technology and facilities allocated costs. Both totals include employee stock-based compensation of $356,000 and $2,000
for 2006 and 2005, respectively. As of December 31, 2006, we had 37 employees in research and development compared to 30 employees as of December 31, 2005, a 23% increase. Five people were added during the fourth quarter of 2006.

Research and development expenses including related headcount may increase or decrease, depending primarily on the amount of future
revenues, customer needs, and our assessment of market demand. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the amount of stock options cancelled due to employees and consultants leaving the
Company.

General and Administrative. General and administrative expenses consist primarily of compensation and related costs for
finance, legal, human resources, corporate governance, and bad debt expense. Information technology and facilities costs are allocated among all operating departments. General and administrative expenses decreased by 11% to $10.2 million for the
year ended December 31, 2006 from $11.4 million for the year ended December 31, 2005. Both totals include employee stock-based compensation of $1.5 million and $25,000 for years ended December 31, 2006 and 2005, respectively. The
decrease in expenses during the year ended December 31, 2006 was primarily due to the reversal of the accrual of Texas state tax expense, lower auditing and legal fees, and a decrease in the use of outside consultants partially offset by an
increase in employee stock-based compensation and a legal settlement charge. As of December 31, 2006, we had 31 employees in general and administrative and information technology combined compared to 29 employees as of December 31, 2005, a
7% increase.

General and administrative expenses may increase or decrease, depending primarily on the amount of future revenues and
corporate infrastructure requirements including insurance, professional services, taxes, bad debt expense, and other administrative costs. The expenses may also be impacted by the amount, type and valuation of stock options granted as well as the
amount of stock options cancelled due to employees and consultants leaving the Company.

Impairment of Internal-Use Software. In the
quarter ended March 31, 2005, we reviewed all continuing operating expenses across the entire Company, including our technology requirements. One result of this review was a decision to discontinue the use of certain internal-use software. The
total non-cash impairment charge related to this software was $6.3 million in the first quarter of 2005.

Restructuring Costs. In
December 2006, we determined that it may not be able to sublease a leased facility in Princeton, New Jersey, and changed its assumption of subleasing this excess space. During the year ended December 31, 2006, we recorded $739,000 of
restructuring costs mainly related to this change in estimate of



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sublease payment that was not subject to any contractual arrangement. In 2006, there was also a restructuring recovery of $36,000 due to the change in
estimates of termination of certain employees.

In the fourth quarter of 2005, we recorded a restructuring charge of $271,000 for the
termination of certain employees net of adjustments to restructured facilities.

In the third quarter of 2005, we made adjustments to the
restructuring accrual of $189,000 to correct for certain calculation errors made in the fourth quarter of 2004. We believe that these errors are not material to our consolidated financial statements for 2005 or 2004.

In the second quarter of 2005, the assumptions as to when certain U.S. facilities would be subleased were revised, which increased the reserve by $1.0
million. This increase was offset by an additional $1.6 million in sublease income from the actual sublet of the Marlow, U.K. facility.

The following table summarizes our restructuring activities for the years ended December 31, 2006 and 2005 (in thousands):



|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|----------------------------------- |  | --------- | ---- | - | ---------- | - | ------ | ----- |  | - | ------ | -
|                                    |  | Severance |      |   | Facilities |   |        | Total | 
|Restructuring accrual at 12/31/2004 |  | $         |     |   |            | $ | 10,794 |       |  | $ | 10,794 |  
|Restructuring charge                |  |           | 282  |   |            |   | 186    |       |  |   | 468    |  
|Payments made                       |  |           |     |   |            |   | (4,204 | )     |  |   | (4,204 | )
|Sublease payments received          |  |           |     |   |            |   | 494    |       |  |   | 494    |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at 12/31/2005 |  |           | 282  |   |            |   | 7,270  |       |  |   | 7,552  |  
|Restructuring charge (recoveries)   |  |           | (36  | ) |            |   | 739    |       |  |   | 703    |  
|Payments made                       |  |           | (246 | ) |            |   | (3,557 | )     |  |   | (3,803 | )
|Sublease payments received          |  |           |     |   |            |   | 1,650  |       |  |   | 1,650  |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at 12/31/2006 |  | $         |     |   |            | $ | 6,102  |       |  | $ | 6,102  |  
|                                    |  |           |      |   |            |   |        |       |  |   |        |  

Interest and Other Income (Expense), net

Interest and other income (expense), net consists primarily of interest income, interest expense and changes in fair value of warrant liabilities.
Interest income consists primarily of interest earned on cash and cash equivalents and was approximately $172,000 and $265,000 for the years ended December 31, 2006 and 2005, respectively. The decrease in interest income related to lower cash
and cash equivalents balances in 2006 compared to 2005. Interest expense relates primarily to our line of credit and was approximately $207,000 and $513,000 for the years ended December 31, 2006 and 2005, respectively. The decrease in interest
expense related to lower borrowings against the line of credit in 2006 compared to 2005. Interest and other income (expense), net also consists of an increase in the fair value of warrant liabilities of approximately $774,000 for the year ended
December 31, 2006 and a decrease in the fair value of warrant liabilities of approximately $331,000 for the year ended December 31, 2005.

Registration Rights Penalty

In June 2005, we completed a private placement of unregistered securities for the
issuance of 1,631,541 shares of common stock and warrants to purchase 815,769 shares of common stock to NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund Ltd. (collectively, the Investors)
for gross proceeds of approximately $2.4 million.

In September 2005, we completed a private placement of unregistered securities for
the issuance of 2,626,912 shares of common stock and warrants to purchase 945,687 shares of common stock to the Investors for gross proceeds of approximately $4.0 million. These warrants became exercisable on March 28, 2006, and
will expire on September 29, 2010.



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In May 2006, we amended the registration agreement related to the June and September 2005 private
placements (collectively referred to as Private Placements) to extend the registration deadline of the shares of common stock and underlying shares of common stock of the warrants issued to the Investors to September 30, 2006 from
January 27, 2006, in exchange for the issuance of 593,854 shares of common stock to the Investors. The shares were valued at approximately $1.0 million based on the fair market value of our stock on the date of the amendment less a 10% discount
to reflect that unregistered stock was issued. $337,000 and $695,000 were recorded as non-operating expenses during the first and second quarter of 2006 respectively. The September 30, 2006 registration deadline was not met and an additional
59,383 shares of common stock was issued to the Investors. The shares were valued at approximately $166,000 based on the fair market value of our common stock on September 30, 2006 less a 10% discount to reflect that unregistered stock was
issued. This amount was recorded as a non-operating expense during the third quarter of 2006. On November 9, 2006, we completed the registration of the shares of common stock, and shares of common stock underlying the warrants, issued to the
Investors.

Income Tax Expense

We have incurred net operating losses on a consolidated basis for all years from inception through December 31, 2006. Accordingly, we have recorded a valuation allowance for the full amount of our gross deferred tax assets, as the
future realization of the tax benefit is not currently more likely than not. In 2006 and 2005, certain of our foreign subsidiaries were profitable, based upon application of our intercompany transfer pricing agreements, which resulted in us
reporting income tax expense in those foreign jurisdictions totaling approximately $219,000 and $196,000 for the years ended December 31, 2006 and 2005, respectively.



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Quarterly Results of Operations

The following tables set forth a summary of our unaudited quarterly operating results for each of the eight quarters in the period ended December 31, 2007. The information has been derived from our unaudited
consolidated financial statements that, in managements opinion, have been prepared on a basis consistent with the audited consolidated financial statements contained elsewhere in this Annual Report and include all adjustments, consisting only
of normal recurring adjustments, necessary for a fair presentation of this information when read in conjunction with our audited consolidated financial statements and notes thereto. The operating results for any quarter are not necessarily
indicative of results to be expected for any future period.



|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|------------------------------------------------------------ |  | ----------------------------------------- | ------ | - | ------------ | - | ------ | ------------- |  | - | ------------ | - |  | ------------ | ------ | - | ------------ | - | ------ | ----------------- |  | - | ------------ | - |  | - | ------ | - |  | - | ------ | -
|                                                             |  | Quarter Ended                             |       
|                                                             |  | Mar. 31,2006                              |        |   | June 30,2006 |   |        | Sept. 30,2006 |  |   | Dec. 31,2006 |   |  | Mar. 31,2007 |        |   | June 30,2007 |   |        | Sept. 30,2007 (1) |  |   | Dec. 31,2007 |  
|                                                             |  | (in thousands, except for per share data) |       
|Consolidated Statements of Operations Data:                  |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Revenues:                                                    |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|License fees                                                 |  | $                                         | 2,861  |   |              | $ | 5,942  |               |  | $ | 4,345        |   |  | $            | 5,968  |   |              | $ | 3,616  |                   |  | $ | 3,511        |   |  | $ | 5,793  |   |  | $ | 5,151  |  
|Services                                                     |  |                                           | 8,572  |   |              |   | 8,633  |               |  |   | 8,811        |   |  |              | 8,898  |   |              |   | 9,418  |                   |  |   | 9,882        |   |  |   | 11,048 |   |  |   | 12,375 |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Total revenues                                               |  |                                           | 11,433 |   |              |   | 14,575 |               |  |   | 13,156       |   |  |              | 14,866 |   |              |   | 13,034 |                   |  |   | 13,393       |   |  |   | 16,841 |   |  |   | 17,526 |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Costs and Expenses:                                          |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Cost of license fees                                         |  |                                           | 451    |   |              |   | 761    |               |  |   | 832          |   |  |              | 416    |   |              |   | 287    |                   |  |   | 240          |   |  |   | 415    |   |  |   | 297    |  
|Cost of services (2)                                         |  |                                           | 2,287  |   |              |   | 2,426  |               |  |   | 2,515        |   |  |              | 3,211  |   |              |   | 3,068  |                   |  |   | 3,668        |   |  |   | 4,253  |   |  |   | 5,015  |  
|Amortization of acquired intangible assets                   |  |                                           | 33     |   |              |   | 33     |               |  |   | 34           |   |  |              | 33     |   |              |   | 15     |                   |  |   | 24           |   |  |   | 125    |   |  |   | 124    |  
|Sales and marketing (2)                                      |  |                                           | 3,749  |   |              |   | 5,221  |               |  |   | 4,325        |   |  |              | 6,321  |   |              |   | 6,193  |                   |  |   | 6,660        |   |  |   | 6,443  |   |  |   | 5,965  |  
|Research and development (2)                                 |  |                                           | 2,570  |   |              |   | 2,189  |               |  |   | 2,718        |   |  |              | 3,288  |   |              |   | 3,652  |                   |  |   | 3,083        |   |  |   | 3,133  |   |  |   | 2,782  |  
|General and administrative (2)                               |  |                                           | 2,289  |   |              |   | 2,383  |               |  |   | 2,587        |   |  |              | 2,926  |   |              |   | 3,503  |                   |  |   | 3,120        |   |  |   | 2,634  |   |  |   | 2,643  |  
|Restructuring costs                                          |  |                                           | 10     |   |              |   |       |               |  |   |             |   |  |              | 693    |   |              |   |       |                   |  |   |             |   |  |   | 567    |   |  |   |       |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Total costs and expenses                                     |  |                                           | 11,389 |   |              |   | 13,013 |               |  |   | 13,011       |   |  |              | 16,888 |   |              |   | 16,718 |                   |  |   | 16,795       |   |  |   | 17,570 |   |  |   | 16,826 |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Income (loss) from operations                                |  |                                           | 44     |   |              |   | 1,562  |               |  |   | 145          |   |  |              | (2,022 | ) |              |   | (3,684 | )                 |  |   | (3,402       | ) |  |   | (729   | ) |  |   | 700    |  
|Interest and other income (expense), net                     |  |                                           | (658   | ) |              |   | (253   | )             |  |   | 85           |   |  |              | 88     |   |              |   | (19    | )                 |  |   | (87          | ) |  |   | (506   | ) |  |   | (127   | )
|Registration rights penalty                                  |  |                                           | (337   | ) |              |   | (695   | )             |  |   | (166         | ) |  |              |       |   |              |   |       |                   |  |   |             |   |  |   |       |   |  |   |       |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Income (loss) before income taxes                            |  |                                           | (951   | ) |              |   | 614    |               |  |   | 64           |   |  |              | (1,934 | ) |              |   | (3,703 | )                 |  |   | (3,489       | ) |  |   | (1,235 | ) |  |   | 573    |  
|Income tax expense                                           |  |                                           | (28    | ) |              |   | (48    | )             |  |   | (53          | ) |  |              | (90    | ) |              |   | (47    | )                 |  |   | (54          | ) |  |   | (32    | ) |  |   | (34    | )
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Net income (loss)                                            |  | $                                         | (979   | ) |              | $ | 566    |               |  | $ | 11           |   |  | $            | (2,024 | ) |              | $ | (3,750 | )                 |  | $ | (3,543       | ) |  | $ | (1,267 | ) |  | $ | 539    |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Basic net income (loss) per share                            |  | $                                         | (0.03  | ) |              | $ | 0.02   |               |  | $ | 0.00         |   |  | $            | (0.06  | ) |              | $ | (0.10  | )                 |  | $ | (0.10        | ) |  | $ | (0.03  | ) |  | $ | 0.01   |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Shares used in computing basic net income (loss) per share   |  |                                           | 33,924 |   |              |   | 34,296 |               |  |   | 34,570       |   |  |              | 35,531 |   |              |   | 36,019 |                   |  |   | 36,382       |   |  |   | 37,061 |   |  |   | 38,876 |  
|                                                             |  |                                           |        |   |              |   |        |              
|Diluted net income (loss) per share                          |  | $                                         | (0.03  | ) |              | $ | 0.02   |               |  | $ | 0.00         |   |  | $            | (0.06  | ) |              | $ | (0.10  | )                 |  | $ | (0.10        | ) |  | $ | (0.03  | ) |  | $ | 0.01   |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Shares used in computing diluted net income (loss) per share |  |                                           | 33,924 |   |              |   | 34,754 |               |  |   | 35,647       |   |  |              | 35,531 |   |              |   | 36,019 |                   |  |   | 36,382       |   |  |   | 37,061 |   |  |   | 39,967 |  
|As a Percentage of Total Revenues:                           |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Revenues:                                                    |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|License fees                                                 |  |                                           | 25     | % |              |   | 41     | %             |  |   | 33           | % |  |              | 40     | % |              |   | 28     | %                 |  |   | 26           | % |  |   | 34     | % |  |   | 29     | %
|Services                                                     |  |                                           | 75     |   |              |   | 59     |               |  |   | 67           |   |  |              | 60     |   |              |   | 72     |                   |  |   | 74           |   |  |   | 66     |   |  |   | 71     |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  
|Total revenues                                               |  |                                           | 100    |   |              |   | 100    |               |  |   | 100          |   |  |              | 100    |   |              |   | 100    |                   |  |   | 100          |   |  |   | 100    |   |  |   | 100    |  
|                                                             |  |                                           |        |   |              |   |        |               |  |   |              |   |  |              |        |   |              |   |        |                   |  |   |              |   |  |   |        |   |  |   |        |  



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|                                           |  |                                           |   |  |              |   |  |               |   |  |              |   |  |              |   |  |              |   |  |                   |   |  |              |  
|------------------------------------------ |  | ----------------------------------------- | - |  | ------------ | - |  | ------------- | - |  | ------------ | - |  | ------------ | - |  | ------------ | - |  | ----------------- | - |  | ------------ | -
|                                           |  | Quarter Ended                             |  
|                                           |  | Mar. 31,2006                              |   |  | June 30,2006 |   |  | Sept. 30,2006 |   |  | Dec. 31,2006 |   |  | Mar. 31,2007 |   |  | June 30,2007 |   |  | Sept. 30,2007 (1) |   |  | Dec. 31,2007 |  
|                                           |  | (in thousands, except for per share data) |  
|Costs and Expenses:                        |  |                                           |   |  |              |   |  |               |   |  |              |   |  |              |   |  |              |   |  |                   |   |  |              |  
|Cost of license fees                       |  | 4                                         |   |  | 5            |   |  | 6             |   |  | 3            |   |  | 2            |   |  | 2            |   |  | 2                 |   |  | 2            |  
|Cost of services                           |  | 20                                        |   |  | 17           |   |  | 19            |   |  | 22           |   |  | 24           |   |  | 27           |   |  | 25                |   |  | 29           |  
|Amortization of acquired intangible assets |  | *                                         |   |  | *            |   |  | *             |   |  | *            |   |  | *            |   |  | *            |   |  | 1                 |   |  | 1            |  
|Sales and marketing                        |  | 33                                        |   |  | 36           |   |  | 33            |   |  | 42           |   |  | 48           |   |  | 50           |   |  | 38                |   |  | 34           |  
|Research and development                   |  | 23                                        |   |  | 15           |   |  | 21            |   |  | 22           |   |  | 28           |   |  | 23           |   |  | 19                |   |  | 16           |  
|General and administrative                 |  | 20                                        |   |  | 16           |   |  | 20            |   |  | 20           |   |  | 27           |   |  | 23           |   |  | 16                |   |  | 15           |  
|Restructuring costs                        |  | 0                                         |   |  | 0            |   |  | 0             |   |  | 5            |   |  | 0            |   |  | 0            |   |  | 3                 |   |  | 0            |  
|                                           |  |                                           |   |  |              |   |  |               |   |  |              |   |  |              |   |  |              |   |  |                   |   |  |              |  
|Total costs and expenses                   |  | 100                                       | % |  | 89           | % |  | 99            | % |  | 114          | % |  | 128          | % |  | 125          | % |  | 104               | % |  | 96           | %
|                                           |  |                                           |   |  |              |   |  |               |   |  |              |   |  |              |   |  |              |   |  |                   |   |  |              |  



|* | Less than 1%
|- | ------------



|(1) | Certain reclassifications have been made to the consolidated financial statements for the quarter ended September 30, 2007 to conform to the current year presentation, none
of which had an effect on total assets, total stockholders equity (deficit), or net loss. The reclassifications were as follows (in thousands):
|--- | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



|                           |  |                                       |        |                   |   |      |                 |  |   |       
|-------------------------- |  | ------------------------------------- | ------ | ----------------- | - | ---- | --------------- |  | - | ------
|                           |  | Three Months Ended September 30, 2007
|                           |  | AsPreviouslyReported                  |        | Reclassifications |   |      | AsReportedAbove
|Cost of services           |  | $                                     | 4,084  |                   | $ | 169  |                 |  | $ | 4,253 
|Research and development   |  |                                       | 3,048  |                   |   | 85   |                 |  |   | 3,133 
|General and administrative |  |                                       | 2,888  |                   |   | (254 | )               |  |   | 2,634 
|                           |  |                                       |        |                   |   |      |                 |  |   |       
|                           |  | $                                     | 10,020 |                   | $ |     |                 |  | $ | 10,020
|                           |  |                                       |        |                   |   |      |                 |  |   |       
|Total costs and expenses   |  | $                                     | 17,570 |                   | $ |     |                 |  | $ | 17,570
|                           |  |                                       |        |                   |   |      |                 |  |   |       



|(2) | Includes employee stock-based compensation expense, which was allocated as follows:
|--- | -----------------------------------------------------------------------------------



|                           |  |                |     |              |   |               |  |              |       |              |   |              |  |               |     |              |   |     |  |   |     |  |   |    
|-------------------------- |  | -------------- | --- | ------------ | - | ------------- |  | ------------ | ----- | ------------ | - | ------------ |  | ------------- | --- | ------------ | - | --- |  | - | --- |  | - | ---
|                           |  | Quarter Ended 
|                           |  | Mar. 31,2006   |     | June 30,2006 |   | Sept. 30,2006 |  | Dec. 31,2006 |       | Mar. 31,2007 |   | June 30,2007 |  | Sept. 30,2007 |     | Dec. 31,2007
|                           |  | (in thousands)
|Cost of services           |  | $              | 54  |              | $ | 37            |  | $            | 62    |              | $ | 58           |  | $             | 68  |              | $ | 56  |  | $ | 102 |  | $ | 110
|Sales and marketing        |  |                | 190 |              |   | 123           |  |              | 222   |              |   | 217          |  |               | 223 |              |   | 226 |  |   | 194 |  |   | 211
|Research and development   |  |                | 92  |              |   | 58            |  |              | 102   |              |   | 104          |  |               | 69  |              |   | 72  |  |   | 120 |  |   | 98 
|General and administrative |  |                | 44  |              |   | 41            |  |              | 1,099 |              |   | 292          |  |               | 392 |              |   | 304 |  |   | 313 |  |   | 284
|                           |  |                |     |              |   |               |  |              |       |              |   |              |  |               |     |              |   |     |  |   |     |  |   |    
|Total                      |  | $              | 380 |              | $ | 259           |  | $            | 1,485 |              | $ | 671          |  | $             | 752 |              | $ | 658 |  | $ | 729 |  | $ | 703
|                           |  |                |     |              |   |               |  |              |       |              |   |              |  |               |     |              |   |     |  |   |     |  |   |    

The amount and timing of our operating expenses generally will vary from quarter to quarter
depending on our level of actual and anticipated business activities. Our revenues and operating results are difficult to forecast and will fluctuate, and we believe that period-to-period comparisons of our operating results will not necessarily be
meaningful. As a result, you should not rely upon them as an indication of future performance.



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LIQUIDITY AND CAPITAL RESOURCES

As of December 31, 2007, we had $4.3 million in cash and cash equivalents, compared to $5.7 million as of December 31, 2006. As of December 31, 2007, we had negative working capital of $11.6 million.
$15.8 million of our current liabilities consists of current deferred revenue (primarily reflecting payments for future support services under our software licenses).

History and recent trends. We have had negative cash flow from operating activities in each year since inception. To date, we have funded our operations primarily through issuances of common stock and, to a
lesser extent, cash acquired in acquisitions. Cash used in operations was $16.3 million in 2005, $1.7 million in 2006, and $8.4 million in 2007. The amount of cash used in our operations is significantly affected by our headcount and our sales. In
2005, we implemented successive net workforce reductions of approximately 56 employees. During 2007, we had a net increase of 44 employees. Staffing is expected to change from time to time based upon a number of factors, including anticipated demand
for our products and the balancing of roles between employees and outsourced staffing. During the years ended December 31, 2007 and 2006, we had a negative cash flow from operations of $8.4 million and $1.7 million, respectively, which
reflects, among other things, the effect of our net loss during each period. Our cash collections during any quarter are driven primarily by the amount of sales booked in the previous quarter, and we cannot be certain that we will meet our revenue
expectations in any given period.

Primary driver of cash flow. Our ability to generate cash in the future depends upon our success
in generating sufficient sales transactions, especially new license transactions. We expect our support renewals in 2008 to continue to be relatively flat from 2007. Since our new license transactions are relatively small in number and are difficult
to predict, we may not be able to generate new license transactions as anticipated in any particular future period. From time to time, changes in assets and liabilities, such as changes in levels of accounts receivable and accounts payable may also
affect our cash flows.

Operating cash flow. We had negative cash flow from operating activities of $8.4 million for the year ended
December 31, 2007, which included a $8.0 million net loss, a $3.7 million decrease in accrued restructuring, a $2.2 million decrease in accounts payable and accrued liabilities, a $675,000 decrease in deferred revenue, and a $479,000 increase
in accounts receivable, partially offset by non-cash charges of $2.9 million for stock compensation expense, $1.0 million of depreciation and a $1.9 million decrease in prepaid expenses and other current assets. Our operating activities used $1.7
million and $16.3 million of cash and cash equivalents for the years ended December 31, 2006 and 2005, respectively. These expenditures were primarily attributable to net losses experienced during these periods and reductions in accrued
restructuring, offset in part by non-cash charges related to stock based compensation in 2006 and impairment of internal-use software in 2005.

Investing cash flow. Our investing activities used $2.8 million of cash for the year ended December 31, 2007, which consisted of the purchase of property and equipment and the acquisition of eVergance. Our investing activities
used $860,000 of cash during 2006, primarily for the purchase of property and equipment. Our investing activities provided $5.0 million of cash for the year ended December 31, 2005, and consisted primarily of net transfers of short-term
investments to cash totaling $6.4 million, partially offset by purchases of property and equipment of $465,000 and an increase in restricted cash of $932,000.

Financing cash flow. Our financing activities provided $9.9 million of cash for the year ended December 31, 2007, and consisted primarily of $10.4 million in proceeds from issuances of common stock,
$639,000 of net borrowings under our line of credit and borrowings of $361,000 on notes payable offset in part by the repayments of $1.5 million on notes payable. Of the $10.4 million in proceeds from issuances of common stock, approximately $8.9
million was derived from a registered direct offering of 4.0 million shares of our common stock completed in November 2007, after deducting the placement agents fees and offering expenses associated with the offering. Our financing
activities provided $2.0 million of cash for the year ended December 31, 2006, and consisted primarily of $2.9 million in proceeds from issuances of common stock, a decrease in restricted cash of $5.9 million and borrowings of $819,000 on notes
payable offset in part by the repayment of borrowings under our bank line of credit of $7.4 million and the repayments of $250,000 on notes payable.



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In June 2005, we completed a private placement of unregistered securities for the issuance of 1,631,541
shares of our common stock and warrants to purchase 815,769 shares of common stock for gross proceeds of $2.4 million. In September 2005, we completed a private placement of unregistered securities for the issuance of 2,626,912 shares of common
stock and warrants to purchase 945,687 shares of common stock for gross proceeds of $4.0 million. Financing activities provided $4.4 million in cash for the year ended December 31, 2005, due to the net proceeds from these issuances of common
stock and warrants, as well as net proceeds from loan activities of $4.0 million partially offset by the increase in restricted cash of $5.9 million required by our loan agreement.

Contractual obligations. On November 30, 2005, we established a new banking relationship with Bridge Bank, National Association
(Bridge) and we entered into a Business Financing Agreement and Intellectual Property Security Agreement with Bridge under which we had access to a Loan Facility of $7.0 million (Loan), which expires on February 27,
2009. We amended our agreement on February 27, 2007, increasing the facility to $10.0 million (February Loan). The February Loan is a formula based revolving line of credit based on 80% of eligible receivables subject to three sub
limits; a sub-limit of $2.5 million that is available for stand-by letters of credit, settlement limits on foreign exchange contracts or cash management products, a maximum amount of $5.0 million available as a term loan and a equipment financing
sublimit to make equipment advances to us from time to time to finance capital expenditures, in an aggregate amount of up to $2 million. These equipment advances bear interest at the lenders prime rate plus 1.25%, and are required to be repaid
in 33 monthly installments beginning on March 31, 2008. The total combined borrowing under the February Loan and sub-limits cannot exceed $10.0 million. As of December 31, 2007, we had $1.2 million drawn against the Loan. See Note 5 to the
Consolidated Financial Statements in Item 8 for additional information regarding our Loan.

Our future payments due under debt and
lease obligations and other contractual commitments as of December 31, 2007 are as follows (in thousands):



|                                              |  |                        |        |   |                 |   |       |            |  |            |       |                  |   |     |  |   |  
|--------------------------------------------- |  | ---------------------- | ------ | - | --------------- | - | ----- | ---------- |  | ---------- | ----- | ---------------- | - | --- |  | - | -
|                                              |  | Payments Due By Period
|                                              |  | Total                  |        |   | Less than1 year |   |       | 1 - 3years |  | 3 - 5years |       | More than5 years
|Contractual obligations:                      |  |                        |        |   |                 |   |       |            |  |            |       |                  |   |     |  |   |  
|Line of credit                                |  | $                      | 1,177  |   |                 | $ | 1,177 |            |  | $          |      |                  | $ |    |  | $ | 
|Notes payable (1)                             |  |                        | 1,976  |   |                 |   | 1,904 |            |  |            | 72    |                  |   |    |  |   | 
|Non-cancelable operating lease obligation (2) |  |                        | 5,873  |   |                 |   | 2,554 |            |  |            | 3,266 |                  |   | 53  |  |   | 
|Less: Sublease income (3)                     |  |                        | (168   | ) |                 |   | (168  | )          |  |            |      |                  |   |    |  |   | 
|Other contractual obligations (4)             |  |                        | 1,944  |   |                 |   | 1,137 |            |  |            | 607   |                  |   | 200 |  |   | 
|                                              |  |                        |        |   |                 |   |       |            |  |            |       |                  |   |     |  |   |  
|Total                                         |  | $                      | 10,802 |   |                 | $ | 6,604 |            |  | $          | 3,945 |                  | $ | 253 |  | $ | 
|                                              |  |                        |        |   |                 |   |       |            |  |            |       |                  |   |     |  |   |  



|(1) | Includes imputed interest on eVergance notes.
|--- | ---------------------------------------------

|(2) | Includes leases for properties included in the restructuring liability.
|--- | -----------------------------------------------------------------------

|(3) | Includes only subleases that are under contracts as of December 31, 2007, and excludes future estimated sublease income for agreements not yet signed.
|--- | ------------------------------------------------------------------------------------------------------------------------------------------------------

|(4) | Represents payments on a legal settlement, minimum payments to vendors for future royalty fees and consulting services.
|--- | -----------------------------------------------------------------------------------------------------------------------

Off-Balance-Sheet Arrangements.As of December 31, 2007, we did not have any significant off-balance-sheet arrangements, as defined in
Item 303(a)(4)(ii) of SEC Regulation S-K.

Employee Equity Incentive Plans.See Note 1 and Note 7 to the Consolidated
Financial Statements in Item 8 for employee equity incentive plans and stock-based compensation for the years ended December 31, 2007, 2006, and 2005. Information regarding equity incentive plans should be read in conjunction with the
information appearing under the heading Executive Compensation and Related Information and Equity Compensation Plan Information appearing in the definitive Proxy Statement to be delivered to stockholders in connection with
the 2008 Annual Meeting of Stockholders which is incorporated herein by reference.



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Outlook. Based on our current 2008 revenue expectations, we expect our cash and cash equivalents
will be sufficient to meet our working capital and capital expenditure needs through December 31, 2008. If we do not experience anticipated demand for our products, we will need to further reduce costs, or issue equity securities or borrow
money to meet our cash requirements. If we raise additional funds through the issuance of equity or convertible securities, the percentage ownership of our stockholders would be reduced and the securities we issue might have rights, preferences and
privileges senior to those of our current stockholders. In addition, rising interest rates may impede our ability to borrow additional funds as well as maintain our current debt arrangements. If adequate funds were not available on acceptable terms,
our ability to achieve or sustain positive cash flows, maintain current operations, fund any potential expansion, take advantage of unanticipated opportunities, develop or enhance products or services, or otherwise respond to competitive pressures
would be significantly limited. Our expectations as to our future cash flows and our future cash balances are subject to a number of assumptions, including anticipated increases in our revenues, improvements in general economic conditions and
customer purchasing and payment patterns, many of which are beyond our control.



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|ITEM 7A. | QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK.
|-------- | -----------------------------------------------------------

We develop products in the United States and sell these products in North America, Europe, and Asia. In the years ended December 31, 2007, 2006 and 2005, revenues from customers outside of the United States approximated 25%, 32% and
30%, respectively, of total revenues. Generally, our sales are made in the local currency of our customers. As a result, our financial results and cash flows could be affected by factors such as changes in foreign currency exchange rates or weak
economic conditions in foreign markets. We rarely use derivative instruments to hedge against foreign exchange risk. As such, we are exposed to market risk from fluctuations in foreign currency exchange rates, principally from the exchange rate
between the U.S. dollar and the Euro and the British pound. We manage exposure to variability in foreign currency exchange rates primarily due to the fact that liabilities and assets, as well as revenues and expenses, are denominated in the local
currency. However, different durations in our funding obligations and assets may expose us to the risk of foreign exchange rate fluctuations. We have not entered into any derivative instrument transactions to manage this risk. Based on our overall
foreign currency rate exposure at December 31, 2007, we do not believe that a hypothetical 10% change in foreign currency rates would materially adversely affect our financial position or results of operations. We do not consider our cash
equivalents to be subject to interest rate risk due to their short maturities.



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|ITEM 8. | FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA
|------- | -------------------------------------------

KANA Software, Inc.

INDEX TO CONSOLIDATED FINANCIAL STATEMENTS

Contents



|                                                          |  |     
|--------------------------------------------------------- |  | ----
|                                                          |  | Page
|Report of Independent Registered Public Accounting Firm   |  | 53  
|Financial Statements                                      |  |     
|Consolidated Balance Sheets                               |  | 54  
|Consolidated Statements of Operations                     |  | 55  
|Consolidated Statements of Stockholders Equity (Deficit) |  | 56  
|Consolidated Statements of Cash Flows                     |  | 58  
|Notes to the Consolidated Financial Statements            |  | 59  



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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of

Kana Software, Inc.:

We have audited the accompanying
consolidated balance sheets of Kana Software, Inc. and its subsidiaries (the Company) as of December 31, 2007 and 2006, and the related consolidated statements of operations, stockholders equity (deficit), and cash flows for
each of the three years in the period ended December 31, 2007. Our audits also included the financial statement schedule listed in Item 15(a)(2). These consolidated financial statements and financial statement schedule are the
responsibility of the Companys management. Our responsibility is to express an opinion on these consolidated financial statements and financial statement schedule based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that
we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial
statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for
our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the
financial position of Kana Software, Inc. and its subsidiaries as of December 31, 2007 and 2006, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2007, in conformity with
accounting principles generally accepted in the United States of America. Also, in our opinion, the related financial statement schedule, when considered in relation to the consolidated financial statements taken as a whole, presents fairly, in all
material respects, the information set forth therein.

As discussed in Note 1 and Note 11 to the consolidated financial statements, on
January 1, 2007 the Company changed its method of accounting for uncertain tax positions as a result of adopting Financial Accounting Standards Board Interpretation No. 48, Accounting for Uncertainty in Income Taxes  an
Interpretation of FASB Statement No. 109 and as discussed in Note 1 to the consolidated financial statements, on January 1, 2006 the Company changed its method of accounting for stock-based compensation as a result of adopting
Statement of Financial Accounting Standards No. 123 (revised 2004), Share-Based Payment applying the modified prospective method.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the effectiveness of the Companys internal control over financial reporting as of December 31, 2007, based
on criteria established in Internal Control  Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) and our report dated March 17, 2008 expressed an adverse opinion thereon.

/s/ Burr, Pilger & Mayer LLP

San Jose,
California

March 17, 2008



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KANA SOFTWARE, INC.

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)



|                                                                                                                                                      |  |              |            |   |      |   |            |  
|----------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------ | ---------- | - | ---- | - | ---------- | -
|                                                                                                                                                      |  | December 31, |           
|                                                                                                                                                      |  | 2007         |            |   | 2006 |  
|ASSETS                                                                                                                                                |  |              |            |   |      |   |            |  
|Current assets:                                                                                                                                       |  |              |            |   |      |   |            |  
|Cash and cash equivalents                                                                                                                             |  | $            | 4,306      |   |      | $ | 5,719      |  
|Restricted cash                                                                                                                                       |  |              |           |   |      |   | 74         |  
|Accounts receivable, net of allowance of $204 and $155 in 2007 and 2006, respectively                                                                 |  |              | 10,247     |   |      |   | 8,756      |  
|Prepaid expenses and other current assets                                                                                                             |  |              | 2,391      |   |      |   | 1,967      |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total current assets                                                                                                                                  |  |              | 16,944     |   |      |   | 16,516     |  
|Restricted cash, long-term                                                                                                                            |  |              | 771        |   |      |   | 990        |  
|Property and equipment, net                                                                                                                           |  |              | 2,292      |   |      |   | 1,221      |  
|Goodwill                                                                                                                                              |  |              | 12,500     |   |      |   | 8,623      |  
|Acquired intangible assets, net                                                                                                                       |  |              | 2,226      |   |      |   | 15         |  
|Other assets                                                                                                                                          |  |              | 667        |   |      |   | 2,970      |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total assets                                                                                                                                          |  | $            | 35,400     |   |      | $ | 30,335     |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|LIABILITIES AND STOCKHOLDERS EQUITY (DEFICIT)                                                                                                        |  |              |            |   |      |   |            |  
|Current liabilities:                                                                                                                                  |  |              |            |   |      |   |            |  
|Line of credit                                                                                                                                        |  | $            | 1,177      |   |      | $ |           |  
|Notes payable                                                                                                                                         |  |              | 1,850      |   |      |   | 327        |  
|Accounts payable                                                                                                                                      |  |              | 3,088      |   |      |   | 2,684      |  
|Accrued liabilities                                                                                                                                   |  |              | 5,364      |   |      |   | 6,880      |  
|Accrued restructuring                                                                                                                                 |  |              | 1,261      |   |      |   | 1,844      |  
|Deferred revenue                                                                                                                                      |  |              | 15,825     |   |      |   | 15,825     |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total current liabilities                                                                                                                             |  |              | 28,565     |   |      |   | 27,560     |  
|Deferred revenue, long-term                                                                                                                           |  |              | 297        |   |      |   | 410        |  
|Accrued restructuring, long-term                                                                                                                      |  |              | 1,491      |   |      |   | 4,258      |  
|Other long-term liabilities                                                                                                                           |  |              | 641        |   |      |   | 1,239      |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total liabilities                                                                                                                                     |  |              | 30,994     |   |      |   | 33,467     |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Commitments and contingencies (Note 6)                                                                                                                |  |              |            |   |      |   |            |  
|                                                                                                                                                      |  |             
|Stockholders equity (deficit):                                                                                                                       |  |              |            |   |      |   |            |  
|Preferred stock, $0.001 par value; 5,000,000 shares authorized; no shares issued and outstanding                                                      |  |              |           |   |      |   |           |  
|Common stock, $0.001 par value; 250,000,000 shares authorized; 40,910,481 and 35,972,283 shares issued and outstanding in 2007 and 2006,
respectively |  |              | 41         |   |      |   | 36         |  
|Common stock subscription                                                                                                                             |  |              | 949        |   |      |   |           |  
|Additional paid-in capital                                                                                                                            |  |              | 4,317,582  |   |      |   | 4,302,495  |  
|Accumulated other comprehensive income (loss)                                                                                                         |  |              | (311       | ) |      |   | 171        |  
|Accumulated deficit                                                                                                                                   |  |              | (4,313,855 | ) |      |   | (4,305,834 | )
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total stockholders equity (deficit)                                                                                                                  |  |              | 4,406      |   |      |   | (3,132     | )
|                                                                                                                                                      |  |              |            |   |      |   |            |  
|Total liabilities and stockholders equity (deficit)                                                                                                  |  | $            | 35,400     |   |      | $ | 30,335     |  
|                                                                                                                                                      |  |              |            |   |      |   |            |  

See accompanying notes to the consolidated financial statements.



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KANA SOFTWARE, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)



|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|------------------------------------------------------------------------------------------ |  | ----------------------- | ------ | - | ---- | - | ------ | ---- |  | - | ------- | -
|                                                                                           |  | Year Ended December 31, |       
|                                                                                           |  | 2007                    |        |   | 2006 |   |        | 2005 | 
|Revenues:                                                                                  |  |                         |        |   |      |   |        |      |  |   |         |  
|License fees                                                                               |  | $                       | 18,071 |   |      | $ | 19,116 |      |  | $ | 8,094   |  
|Services                                                                                   |  |                         | 42,723 |   |      |   | 34,914 |      |  |   | 35,034  |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Total revenues                                                                             |  |                         | 60,794 |   |      |   | 54,030 |      |  |   | 43,128  |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Costs and Expenses:                                                                        |  |                         |        |   |      |   |        |      |  |   |         |  
|Cost of license fees                                                                       |  |                         | 1,239  |   |      |   | 2,460  |      |  |   | 2,995   |  
|Cost of services (1)                                                                       |  |                         | 16,004 |   |      |   | 10,439 |      |  |   | 8,746   |  
|Amortization of acquired intangible assets                                                 |  |                         | 288    |   |      |   | 133    |      |  |   | 133     |  
|Sales and marketing (1)                                                                    |  |                         | 25,261 |   |      |   | 19,616 |      |  |   | 17,682  |  
|Research and development (1)                                                               |  |                         | 12,650 |   |      |   | 10,765 |      |  |   | 13,232  |  
|General and administrative (1)                                                             |  |                         | 11,900 |   |      |   | 10,185 |      |  |   | 11,404  |  
|Impairment of internal-use software                                                        |  |                         |       |   |      |   |       |      |  |   | 6,326   |  
|Restructuring costs, net of recoveries                                                     |  |                         | 567    |   |      |   | 703    |      |  |   | 468     |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Total costs and expenses                                                                   |  |                         | 67,909 |   |      |   | 54,301 |      |  |   | 60,986  |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Loss from operations                                                                       |  |                         | (7,115 | ) |      |   | (271   | )    |  |   | (17,858 | )
|Interest and other income (expense), net                                                   |  |                         | (739   | ) |      |   | (738   | )    |  |   | 88      |  
|Registration rights penalty                                                                |  |                         |       |   |      |   | (1,198 | )    |  |   |        |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Loss before income tax expense                                                             |  |                         | (7,854 | ) |      |   | (2,207 | )    |  |   | (17,770 | )
|Income tax expense                                                                         |  |                         | (167   | ) |      |   | (219   | )    |  |   | (196    | )
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Net loss                                                                                   |  | $                       | (8,021 | ) |      | $ | (2,426 | )    |  | $ | (17,966 | )
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Basic and diluted net loss per share                                                       |  | $                       | (0.22  | ) |      | $ | (0.07  | )    |  | $ | (0.58   | )
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|Shares used in computing basic and diluted net loss per share                              |  |                         | 37,085 |   |      |   | 34,584 |      |  |   | 30,814  |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|                                                                                           |  |                         |        |   |      |   |        |      |  |   |         |  
|(1)    Includes employee stock-based compensation expense, which was allocated as follows: |  |                         |        |   |      |   |        |      |  |   |         |  
|                                                                                           |  | Year Ended December 31, |       
|                                                                                           |  | 2007                    |        |   | 2006 |   |        | 2005 | 
|Cost of services                                                                           |  | $                       | 336    |   |      | $ | 211    |      |  | $ | 2       |  
|Sales and marketing                                                                        |  |                         | 854    |   |      |   | 752    |      |  |   | 9       |  
|Research and development                                                                   |  |                         | 359    |   |      |   | 356    |      |  |   | 2       |  
|General and administrative                                                                 |  |                         | 1,293  |   |      |   | 1,476  |      |  |   | 25      |  

See accompanying notes to the consolidated financial statements.



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KANA SOFTWARE, INC.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS EQUITY (DEFICIT)

(In thousands, except share data)



|                                                        |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|------------------------------------------------------- |  | ------------ | - | ------------------------- | ------ | ------------------------ | ------ | - | ------------------------------- | - | - | ------------------------------------------ | - | --------- | ------------------ |  | - | --------------------------------- | - |  | - | ---- | - |  | - | ---------- | - |  | - | ------- | -
|                                                        |  | Common Stock |   | Common Stock Subscription |        | AdditionalPaid-InCapital |        |   | DeferredStock-BasedCompensation |   |   | AccumulatedOtherComprehensiveIncome (Loss) |   |           | AccumulatedDeficit |  |   | TotalStockholdersEquity(Deficit) |  
|                                                        |  | Shares       |   |                           | Amount |                          | Shares |   | Amount                          |   |   |                                            |   |          
|Balances at December 31, 2004                           |  | 29,245,402   |   |                           | $      | 29                       |        |  |                                 | $ |  |                                            | $ | 4,288,176 |                    |  | $ | (58                               | ) |  | $ | 459  |   |  | $ | (4,285,442 | ) |  | $ | 3,164   |  
|Issuance of common stock upon exercise of stock options |  | 14,480       |   |                           |        |                         |        |  |                                 |   |  |                                            |   | 22        |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 22      |  
|Adjustment                                              |  | (19,910      | ) |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   |        |  
|Amortization of deferred stock-based compensation       |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   | (20       | )                  |  |   | 58                                |   |  |   |     |   |  |   |           |   |  |   | 38      |  
|Issuance of common stock, net of fees                   |  | 4,683,811    |   |                           |        | 5                        |        |  |                                 |   |  |                                            |   | 4,885     |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 4,890   |  
|Comprehensive income (loss):                            |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Foreign currency translation adjustment                 |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   | 58   |   |  |   |            |   |  |   | 58      |  
|Net loss                                                |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   |     |   |  |   | (17,966    | ) |  |   | (17,966 | )
|                                                        |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Total comprehensive income (loss)                       |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | (17,908 | )
|                                                        |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Balances at December 31, 2005                           |  | 33,923,783   |   |                           |        | 34                       |        |  |                                 |   |  |                                            |   | 4,293,063 |                    |  |   |                                  |   |  |   | 517  |   |  |   | (4,303,408 | ) |  |   | (9,794  | )
|Issuance of common stock upon exercise of stock options |  | 1,395,263    |   |                           |        | 1                        |        |  |                                 |   |  |                                            |   | 2,944     |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 2,945   |  
|Registration rights penalty                             |  | 653,237      |   |                           |        | 1                        |        |  |                                 |   |  |                                            |   | 1,197     |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 1,198   |  
|Reclassification of warrant liability                   |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   | 1,864     |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 1,864   |  
|Employee stock-based compensation                       |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   | 2,795     |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 2,795   |  
|Non-employee stock-based compensation                   |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   | 632       |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | 632     |  
|Comprehensive income (loss):                            |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Foreign currency translation adjustment                 |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   | (346 | ) |  |   |           |   |  |   | (346    | )
|Net loss                                                |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   |     |   |  |   | (2,426     | ) |  |   | (2,426  | )
|                                                        |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Total comprehensive income (loss)                       |  |             |   |                           |        |                         |        |  |                                 |   |  |                                            |   |          |                    |  |   |                                  |   |  |   |     |   |  |   |           |   |  |   | (2,772  | )
|                                                        |  |              |   |                           |        |                          |        |   |                                 |   |   |                                            |   |           |                    |  |   |                                   |   |  |   |      |   |  |   |            |   |  |   |         |  
|Balances at December 31, 2006                           |  | 35,972,283   |   |                           |        | 36                       |        |  |                                 |   |  |                                            |   | 4,302,495 |                    |  |   |                                  |   |  |   | 171  |   |  |   | (4,305,834 | ) |  |   | (3,132  | )



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KANA SOFTWARE, INC.

CONSOLIDATED STATEMENTS OF STOCKHOLDERS EQUITY (DEFICIT)(Continued)

(In thousands, except share
data)



|                                                              |  |              |  |                           |    |                          |         |                                 |   |                                            |  |   |                    |  |   |                                   |  |   |      |   |  |   |            |   |  |   |        |  
|------------------------------------------------------------- |  | ------------ |  | ------------------------- | -- | ------------------------ | ------- | ------------------------------- | - | ------------------------------------------ |  | - | ------------------ |  | - | --------------------------------- |  | - | ---- | - |  | - | ---------- | - |  | - | ------ | -
|                                                              |  | Common Stock |  | Common Stock Subscription |    | AdditionalPaid-InCapital |         | DeferredStock-BasedCompensation |   | AccumulatedOtherComprehensiveIncome (Loss) |  |   | AccumulatedDeficit |  |   | TotalStockholdersEquity(Deficit) | 
|                                                              |  | Shares       |  | Amount                    |    | Shares                   |         | Amount                          |   |                                            |  |   |                   
|Issuance of common stock upon exercise of stock options       |  | 638,198      |  |                           | 1  |                          |        |                                 |   |                                           |  |   | 1,476              |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 1,477  |  
|Issuance of common stock, net of fees of $261                 |  | 4,000,000    |  |                           | 4  |                          |        |                                 |   |                                           |  |   | 8,911              |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 8,915  |  
|Common stock issued and issuable in acquisition of eVergance  |  | 300,000      |  |                           |   |                          | 300,000 |                                 |   | 949                                        |  |   | 950                |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 1,899  |  
|Stock options issued and issuable in acquisition of eVergance |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   | 877                |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 877    |  
|Employee stock-based compensation                             |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   | 2,842              |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 2,842  |  
|Non-employee stock-based compensation                         |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   | 31                 |  |   |                                  |  |   |     |   |  |   |           |   |  |   | 31     |  
|Comprehensive income (loss):                                  |  |              |  |                           |    |                          |         |                                 |   |                                            |  |   |                    |  |   |                                   |  |   |      |   |  |   |            |   |  |   |        |  
|Foreign currency translation adjustment                       |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   |                   |  |   |                                  |  |   | (482 | ) |  |   |           |   |  |   | (482   | )
|Net loss                                                      |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   |                   |  |   |                                  |  |   |     |   |  |   | (8,021     | ) |  |   | (8,021 | )
|                                                              |  |              |  |                           |    |                          |         |                                 |   |                                            |  |   |                    |  |   |                                   |  |   |      |   |  |   |            |   |  |   |        |  
|Total comprehensive income (loss)                             |  |             |  |                           |   |                          |        |                                 |   |                                           |  |   |                   |  |   |                                  |  |   |     |   |  |   |           |   |  |   | (8,503 | )
|                                                              |  |              |  |                           |    |                          |         |                                 |   |                                            |  |   |                    |  |   |                                   |  |   |      |   |  |   |            |   |  |   |        |  
|Balances at December 31, 2007                                 |  | 40,910,481   |  | $                         | 41 |                          | 300,000 |                                 | $ | 949                                        |  | $ | 4,317,582          |  | $ |                                  |  | $ | (311 | ) |  | $ | (4,313,855 | ) |  | $ | 4,406  |  
|                                                              |  |              |  |                           |    |                          |         |                                 |   |                                            |  |   |                    |  |   |                                   |  |   |      |   |  |   |            |   |  |   |        |  



See accompanying notes to the
consolidated financial statements.



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KANA SOFTWARE, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)



|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|------------------------------------------------------------------------------------------ |  | ------------------------------- | ------ | - | ---- | - | ------ | ---- |  | - | ------- | -
|                                                                                           |  | For the Year Ended December 31, |       
|                                                                                           |  | 2007                            |        |   | 2006 |   |        | 2005 | 
|Cash flows from operating activities:                                                      |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net loss                                                                                   |  | $                               | (8,021 | ) |      | $ | (2,426 | )    |  | $ | (17,966 | )
|Adjustments to reconcile net loss to net cash used in operating activities:                |  |                                 |        |   |      |   |        |      |  |   |         |  
|Depreciation and amortization                                                              |  |                                 | 1,015  |   |      |   | 1,453  |      |  |   | 2,326   |  
|Loss on the disposal of property and equipment                                             |  |                                 | 9      |   |      |   | 46     |      |  |   | 69      |  
|Amortization of acquired intangible assets                                                 |  |                                 | 288    |   |      |   | 133    |      |  |   | 133     |  
|Employee and non-employee stock-based compensation                                         |  |                                 | 2,873  |   |      |   | 3,427  |      |  |   | 38      |  
|Impairment of internal-use software                                                        |  |                                 |       |   |      |   |       |      |  |   | 6,326   |  
|Provision for doubtful accounts                                                            |  |                                 | 49     |   |      |   | 6      |      |  |   | (437    | )
|Restructuring costs                                                                        |  |                                 | 327    |   |      |   | 703    |      |  |   | 468     |  
|Registration rights penalty                                                                |  |                                 |       |   |      |   | 1,198  |      |  |   |        |  
|Other non-cash charges                                                                     |  |                                 | 201    |   |      |   | 47     |      |  |   |        |  
|Change in fair value of warrant liability                                                  |  |                                 |       |   |      |   | 774    |      |  |   | (331    | )
|Changes in operating assets and liabilities, net of effects of acquisitions:               |  |                                 |        |   |      |   |        |      |  |   |         |  
|Accounts receivable                                                                        |  |                                 | (479   | ) |      |   | (2,350 | )    |  |   | (1,521  | )
|Prepaid expenses and other assets                                                          |  |                                 | 1,940  |   |      |   | 1,134  |      |  |   | 547     |  
|Accounts payable and accrued liabilities                                                   |  |                                 | (2,219 | ) |      |   | (4,036 | )    |  |   | 129     |  
|Accrued restructuring                                                                      |  |                                 | (3,741 | ) |      |   | (2,492 | )    |  |   | (3,130  | )
|Deferred revenue                                                                           |  |                                 | (675   | ) |      |   | 722    |      |  |   | (2,914  | )
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net cash used in operating activities                                                      |  |                                 | (8,433 | ) |      |   | (1,661 | )    |  |   | (16,263 | )
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Cash flows from investing activities:                                                      |  |                                 |        |   |      |   |        |      |  |   |         |  
|Purchases of marketable securities                                                         |  |                                 |       |   |      |   |       |      |  |   | (10,351 | )
|Maturities and sales of marketable securities                                              |  |                                 |       |   |      |   |       |      |  |   | 16,740  |  
|Purchases of property and equipment                                                        |  |                                 | (1,951 | ) |      |   | (860   | )    |  |   | (465    | )
|Proceeds from the sale of property and equipment                                           |  |                                 |       |   |      |   |       |      |  |   |        |  
|Acquisition, net of cash acquired                                                          |  |                                 | (918   | ) |      |   |       |      |  |   |        |  
|Restricted cash                                                                            |  |                                 | 74     |   |      |   |       |      |  |   | (932    | )
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net cash provided by (used in) investing activities                                        |  |                                 | (2,795 | ) |      |   | (860   | )    |  |   | 4,992   |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Cash flows from financing activities:                                                      |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net borrowings (repayments) under line of credit                                           |  |                                 | 639    |   |      |   | (7,400 | )    |  |   | 3,973   |  
|Borrowings on notes payable                                                                |  |                                 | 361    |   |      |   | 819    |      |  |   |        |  
|Repayments on notes payable                                                                |  |                                 | (1,454 | ) |      |   | (250   | )    |  |   |        |  
|Restricted cash                                                                            |  |                                 |       |   |      |   | 5,900  |      |  |   | (5,900  | )
|Net proceeds from issuances of common stock and warrants                                   |  |                                 | 10,392 |   |      |   | 2,945  |      |  |   | 6,333   |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net cash provided by financing activities                                                  |  |                                 | 9,938  |   |      |   | 2,014  |      |  |   | 4,406   |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Effect of exchange rate changes on cash and cash equivalents                               |  |                                 | (123   | ) |      |   | 10     |      |  |   | (691    | )
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Net decrease in cash and cash equivalents                                                  |  |                                 | (1,413 | ) |      |   | (497   | )    |  |   | (7,556  | )
|Cash and cash equivalents at beginning of year                                             |  |                                 | 5,719  |   |      |   | 6,216  |      |  |   | 13,772  |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Cash and cash equivalents at end of year                                                   |  | $                               | 4,306  |   |      | $ | 5,719  |      |  | $ | 6,216   |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Supplemental disclosure of cash flow information:                                          |  |                                 |        |   |      |   |        |      |  |   |         |  
|Cash paid during the year for interest                                                     |  | $                               | 703    |   |      | $ | 376    |      |  | $ | 302     |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Cash paid during the year for income taxes                                                 |  | $                               | 236    |   |      | $ | 713    |      |  | $ | 431     |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Noncash activities:                                                                        |  |                                 |        |   |      |   |        |      |  |   |         |  
|Issuance of common stock and stock options in connection with the acquisition of eVergance |  | $                               | 2,776  |   |      | $ |       |      |  | $ |        |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Non-cash issuance of debt in acquisition of eVergance                                      |  | $                               | 2,358  |   |      | $ |       |      |  | $ |        |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Debt assumed in acquisition of eVergance                                                   |  | $                               | 538    |   |      |   |       |      |  |   |        |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  
|Reclassification of warrant liability                                                      |  | $                               |       |   |      | $ | 1,864  |      |  | $ |        |  
|                                                                                           |  |                                 |        |   |      |   |        |      |  |   |         |  

See accompanying notes to the consolidated financial statements.



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KANA SOFTWARE, INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS

Note 1. Kana Software, Inc. and Summary of Significant Accounting Policies

Nature of Operations

Kana
Software, Inc. and its subsidiaries (the Company or KANA) were incorporated in July 1996 in California and reincorporated in Delaware in September 1999. KANA develops, markets and supports customer communications software
products. The Company sells its products primarily in North America, Europe and Asia, through its direct sales force and third party integrators.

Liquidity

The Company has had negative cash flow from operating activities in each year since inception. To date,
the Company has funded operations primarily through issuances of common stock and, to a lesser extent, cash acquired in acquisitions. The Companys cash collections during any quarter are driven primarily by the amount of sales booked in the
previous quarter, and the Company cannot be certain that it will meet its revenue expectations in any given period. Based on the Companys current 2008 revenue expectations, it expects its cash and cash equivalents will be sufficient to meet
working capital and capital expenditure needs through December 31, 2008. If the Company does not experience anticipated demand for its products, the Company will need to further reduce costs, or issue equity securities or draw against its
available line of credit to meet their cash requirements. If adequate funds are not available on acceptable terms, the Companys ability to achieve or sustain positive cash flows, maintain current operations, fund any potential expansion, take
advantage of unanticipated opportunities, develop or enhance products or services, or otherwise respond to competitive pressures would be significantly limited.

Principles of Consolidation

The consolidated financial statements include the accounts of KANA and its wholly-owned
subsidiaries. All significant intercompany balances and transactions have been eliminated.

Use of Estimates

The preparation of the consolidated financial statements in accordance with accounting principles generally accepted in the United States requires
management to make estimates and assumptions that affect the amounts reported in the financial statements and the accompanying notes. On an ongoing basis, the Company evaluates estimates, including those related to revenue recognition, stock-based
compensation, provision for doubtful accounts, fair value of acquired intangible assets and goodwill, useful lives of property and equipment, income taxes, restructuring costs, and contingencies and litigation, among others. The Company bases
estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not
readily apparent from other sources. Actual results could differ materially from those estimates under different assumptions or conditions.

Revenue
Recognition

The Company recognizes revenues in accordance with the American Institute of Certified Public Accountants
(AICPA) Statement of Position (SOP) 97-2, Software Revenue Recognition (SOP 97-2), as amended.

Revenue from software license agreements is recognized when the basic criteria of software revenue recognition have been met (i.e. persuasive evidence of an agreement exists, delivery of the product has occurred, the fee is fixed or
determinable, and collection is probable). The Company uses the residual method described in AICPA SOP No. 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain



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Transactions (SOP 98-9), to recognize revenue when a license agreement includes one or more elements to be delivered at a future date and
vendor-specific objective evidence of the fair value of all undelivered elements exists. Under the residual method, the fair value of the undelivered elements is deferred and the remaining portion of the arrangement fee is recognized as license
revenue. If evidence of the fair value of one or more undelivered elements does not exist, all revenue is deferred and recognized when delivery of those elements occurs or when fair value can be established.

For all sales the Company uses either a signed license agreement, a signed amendment to an existing license agreement, a signed order form, a binding
purchase order where we either have a signed master license agreement or an order form signed by the Company, or a signed statement of work as evidence of an arrangement.

Software delivery is primarily by electronic means. If the software or other deliverable is subject to acceptance for a specified period after the delivery, revenue is deferred until the acceptance period has expired
or the acceptance provision has been met.

When licenses are sold together with consulting services, license fees are recognized upon
delivery, provided that (1) the basic criteria of software revenue recognition have been met, (2) payment of the license fees is not dependent upon the performance of the consulting services, and (3) the consulting services do not
provide significant customization of the software products and are not essential to the functionality of the software that was delivered. The Company does not provide significant customization of its software products.

Revenue arrangements with extended payment terms are generally considered not to be fixed or determinable and, the Company generally does not recognize
revenue on these arrangements until the customer payments become due and all other revenue recognition criteria have been met.

Probability
of collection is based upon assessment of the customers financial condition through review of their current financial statements or publicly-available credit reports. For sales to existing customers, prior payment history is also considered in
assessing probability of collection. The Company is required to exercise significant judgment in deciding whether collectibility is reasonably assured, and such judgments may materially affect the timing of our revenue recognition and our results of
operations.

Services revenues include revenues for consulting services, customer support and training, and Enterprise OnDemand. Consulting
services revenues and the related cost of services are generally recognized on a time and materials basis. For consulting services contracts that have a fixed fee, the Company recognizes the license and professional consulting services revenues
using either the percentage-of-completion method or the completed contract method as prescribed by AICPA SOP No. 81-1, Accounting for Performance of Construction-Type and Certain Product-Type Contracts (SOP 81-1). The
Companys consulting arrangements do not include significant customization of the software. Customer support agreements provide technical support and the right to unspecified future upgrades on an if-and-when available basis. Customer support
revenues are recognized ratably over the term of the support period (generally one year). Training services revenues are recognized as the related training services are delivered. The unrecognized portion of amounts billed in advance of delivery for
services is recorded as deferred revenue. Enterprise OnDemand revenue is recognized in accordance with the Securities and Exchange Commission (SEC) Staff Accounting Bulletin (SAB) No. 104, Revenue Recognition,
corrected copy (SAB 104). Revenues from Enterprise OnDemand services are recognized ratably over the term of the arrangement, while application fees are recognized ratably over the sum of the term of the arrangement and the term of
expected renewals.

Vendor-specific objective evidence for consulting and training services are based on the price charged when an element
is sold separately or, in the case of an element not yet sold separately, the price established by authorized management, if it is probable that the price, once established, will not change before market introduction. Vendor-specific objective
evidence for support services is generally based on the price charged when an element is sold separately or the stated contractual renewal rates.



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Accounts Receivable and the Allowance for Doubtful Accounts

Accounts receivable are stated at cost, net of allowances for doubtful accounts. The Company makes judgments as to its ability to collect outstanding
receivables and records allowances when collection becomes doubtful. Allowance charges are recorded as general and administrative expenses. These estimates are based on assessing the credit worthiness of our customers based on multiple sources of
information and analysis of such factors as our historical collection experience and industry and geographic concentrations of credit risk.

The accounts receivable aging is reviewed on a regular basis and write-offs are recorded on a case by case basis net of any amounts that may be collected.

Cash Equivalents and Marketable Securities

The Company considers all highly liquid investments with an original
maturity date of three months or less at the date of purchase to be cash equivalents. The Company classifies its marketable securities as available for sale. These items are carried at fair value, based on the quoted market prices, with
unrealized gains and losses reported as a separate component of accumulated other comprehensive income (loss) in stockholders equity (deficit). To date, unrealized and realized gains or losses have not been material. The cost of securities
sold is based on the specific identification method. There were no marketable securities at December 31, 2007 and 2006.

Fair Value of Financial
Instruments

The carrying values of the Companys financial instruments, including cash and cash equivalents, accounts
receivable, accounts payable and accrued liabilities approximate their fair values due to their relatively short maturities or payment terms. Based on borrowing rates currently available to the Company for lines of credit and notes payable with
similar terms, the carrying value of the Companys line of credit and note payable obligations approximate fair value.

Certain Risks and
Concentrations

Financial instruments subjecting the Company to concentrations of credit risk consist primarily of cash and cash
equivalents, and trade accounts receivable. Cash and cash equivalents are deposited with financial institutions that management believes are creditworthy.

The Companys customers are primarily concentrated in the United States and Europe. To reduce credit risk, the Company performs ongoing credit evaluations on its customers financial condition, and generally
requires no collateral to support its accounts receivable. The Company establishes an allowance for doubtful accounts based upon factors surrounding the credit risk of customers, historical trends and other information and, to date, such losses have
been within managements expectations. As of December 31, 2007, one customer represented 15% of accounts receivable. As of December 31, 2006, no customer individually represented more than 10% of total accounts receivable.

During the years ended December 31, 2007 and 2006, no customer represented more than 10% of total revenues. During the year ended
December 31, 2005, one customer represented 11% of total revenues.

Restricted Cash

The Company maintained $771,000 in long-term restricted cash as of December 31, 2007, primarily for the Companys leased facilities. The Company
maintained $1.1 million in current and long-term restricted cash as of December 31, 2006, primarily for the Companys leased facilities.

Impairment of Long-Lived Assets

The Company periodically assesses potential impairment of its long-lived assets with
estimable useful lives which include property and equipment and acquired intangible assets, in accordance with the provisions of



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Statement of Financial Accounting Standards (SFAS) No. 144 Accounting for the Impairment and Disposal of Long-Lived Assets
(SFAS 144). An impairment review is performed whenever events or changes in circumstances indicate that the carrying value may not be recoverable. Factors the Company considers important which could trigger an impairment review
include, but are not limited to, significant under-performance relative to historical or projected future operating results, significant changes in the manner of use of the acquired assets or the strategy for the Companys overall business, and
significant industry or economic trends. When the Company determines that the carrying value of the long-lived assets may not be recoverable based upon the existence of one or more of the above indicators, the Company determines the recoverability
by comparing the carrying amount of the asset to net future undiscounted cash flows that the asset is expected to generate. The impairment recognized is the amount by which the carrying amount exceeds the fair market value of the asset. The Company
did not recognize any impairment charges in 2007 or 2006. The Company recognized impairment charges for certain internal-use software in 2005 as detailed below under Capitalized Software Development CostsInternal-Use.

Goodwill

Goodwill represents the excess of
the purchase price over the fair value of net tangible and identified intangible assets acquired in business combinations. Goodwill is not amortized but is evaluated at least annually for impairment or when a change in facts and circumstances
indicate that the fair value of the goodwill may be below its carrying value.

The Company tests goodwill for impairment at the
reporting unit level (Reporting Unit) at least annually and more frequently if events merit. The Company performs this test in accordance with SFAS No. 142, Goodwill and Other Intangible Assets
(SFAS 142). The Company has determined that it has only one reporting segment and one Reporting Unit. Accordingly, goodwill is tested for impairment in a two-step process. First, the Company determines if the carrying amount of the
Reporting Unit exceeds the fair value of the Reporting Unit, which may initially indicate that goodwill could be impaired. If the Company determines that such impairment could have occurred, it would compare the implied fair
value of the goodwill as defined by SFAS 142 to its carrying amount to determine the impairment loss, if any. No impairment of goodwill was identified in 2007, 2006 or 2005.

Property and Equipment

Property and equipment are stated at cost less accumulated
depreciation and amortization. Depreciation is computed using the straight-line method over the estimated useful lives of the assets, which are three years for computer equipment, software and furniture and fixtures, the shorter of ten years or the
life of the lease for leasehold improvements, and five years for internal-use software. Upon retirement or sale, the cost and related accumulated depreciation are removed from the accounts and any related gain or loss is reflected in operations.
Improvements that extend the life of a specific asset are capitalized, while normal maintenance and repairs are charged to operations as incurred.

Capitalized Software Development CostsInternal-Use

Software development costs for internal-use software are
capitalized pursuant to the provisions of SOP 98-1, Accounting for Software Development Costs. Such costs include internal costs as well as costs incurred to purchase third party software, and are capitalized beginning when the Company
has determined certain factors are present, including among others, that technology exists to achieve the performance requirements, buy versus internal development decisions have been made and the Companys management has authorized the funding
of the project. Capitalization of software costs ceases when the software is substantially complete and is ready for its intended use. The resulting asset is amortized over its five-year estimated useful life using the straight-line method.

When events or circumstances indicate the carrying value of internal-use software might not be recoverable, the Company will assess the
recoverability of these assets by determining whether the amortization of the asset



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balance over its remaining life can be recovered through undiscounted future operating cash flows. The amount of impairment, if any, is recognized to the
extent that the carrying value exceeds the projected discounted future operating cash flows and is recognized as a write-down of the asset. In addition, when it is no longer probable that the software being developed will be placed in service, the
asset will be recorded at the lower of its carrying value or fair value, if any, less direct selling costs.

In the quarter ended
March 31, 2005, the Company reviewed all continuing operating expenses across the entire Company, including our technology requirements. One result of this review was a decision to discontinue the use of certain internal-use software. The total
non-cash impairment charge related to this software was $6.3 million in the first quarter of 2005.

As of December 31, 2007, we had
$824,000 of capitalized costs for internal-use software less $561,000 of accumulated amortization for a net balance of $263,000.

Accounting for the
Costs of Computer Software to Be Sold, Leased, or Otherwise Marketed

Software development costs are expensed as incurred until
technological feasibility of the underlying software product is achieved. After technological feasibility is established, software development costs are capitalized until general availability of the product. Capitalized costs are then amortized on
the greater of straight line basis over the estimated product life, or the ratio of current revenue to total projected product revenue. To date, technological feasibility and general availability of such software have occurred simultaneously and
software development costs qualifying for capitalization have been insignificant. Accordingly, the Company has not capitalized any software development costs.

Restructuring Activities

The Company has recorded a facilities consolidation charge before 2003 for its estimated
future lease commitments on excess facilities, net of estimated future sublease income. The estimates used in calculating the charge are reviewed on a quarterly basis and are revised if estimated future vacancy rates and sublease rates vary from the
Companys original estimates. To the extent that new estimates vary adversely from the original estimates, the Company may incur additional losses that are not included in the accrued balance at December 31, 2007. Conversely, unanticipated
improvements in vacancy rates or sublease rates, or termination settlements for less than the Companys accrued amounts, may result in a reversal of a portion of the accrued balance and a benefit on the Companys statement of operations in
a future period.

The restructuring accrual was recorded pursuant to provisions of Emerging Issues Task Force Issue (EITF)
Issue No. 94-3, Liability Recognition for Certain Employee Termination Benefits and Other Costs to Exit an Activity (including Certain Costs Incurred in a Restructuring) (EITF 94-3), and continues to be evaluated
pursuant to the requirements thereof. For facilities vacated and employees terminated after December 2002, the corresponding restructuring charge was recorded pursuant to the provisions of SFAS No. 146, Accounting for Costs Associated
with Exit or Disposal Activities (SFAS 146).

Stock-based Compensation

On January 1, 2006, the Company adopted SFAS No. 123 (revised 2004), Share-Based Payment (SFAS 123(R)), which requires
the measurement and recognition of compensation expense in the statement of operations for all share-based payment awards made to employees and directors including employee stock options based on estimated fair values. SFAS 123(R) supersedes the
Companys previous accounting under APB 25. In March 2005, the SEC issued SAB 107 relating to SFAS 123(R). The Company has applied the provisions of SAB 107 in its adoption of SFAS 123(R). Using the modified prospective transition method of
adopting SFAS 123(R), the Company began recognizing compensation expense for stock-based awards granted or modified after December 31, 2005 and awards that were granted prior to the adoption of SFAS 123(R) but were still unvested at



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December 31, 2005. Under this method of implementation, no restatement of prior periods is required or has been made.

Employee stock-based compensation expense recognized under SFAS 123(R) in the consolidated statements of operations for each of the years ended
December 31, 2007 and 2006 related to stock options was $2.8 million. The estimated fair value of the Companys stock-based awards, less expected forfeitures, is amortized over the awards vesting period on a straight-line basis. As a
result of adopting SFAS 123(R), the Companys loss before income taxes and net loss for each of the years ended December 31, 2007 and 2006 was increased by $2.8 million. The implementation of SFAS 123(R) increased basic and diluted net
loss per share by $0.08 for each of the years ended December 31, 2007 and 2006. The implementation of SFAS 123(R) did not have an impact on cash flows from operations during each of the years ended December 31, 2007 and 2006.

SFAS 123(R) requires companies to estimate the fair value of share-based payment awards on the date of grant using an option-pricing model. The value
of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods in the Companys statements of operations. Prior to January 1, 2006, the Company measured compensation expense for
its employee stock-based compensation plans using the intrinsic value method under APB 25 and related interpretations. In accordance with APB 25, no stock-based compensation expense was recognized in the Companys statements of operations for
stock options granted to employees and directors that had an exercise price equal to the quoted market price of the underlying common stock on the date of grant.

Employee stock-based compensation expense recognized in the Companys consolidated statements of operations for the years ended December 31, 2007 and 2006 included compensation expense for share-based
payment awards granted prior to, but not yet vested as of December 31, 2005, based on the grant date fair value estimated in accordance with the pro forma provisions of SFAS 123. Our stock-based compensation expense also includes compensation
expense for the share-based payment awards granted subsequent to December 31, 2005 based on the grant date fair value estimated in accordance with the provisions of SFAS 123(R). Since stock-based compensation expense recognized in the
consolidated statements of operations for the years ended December 31, 2007 and 2006 is based on awards ultimately expected to vest, it has been reduced for estimated forfeitures. SFAS 123(R) requires forfeitures to be estimated at the time of
grant and revised, if necessary, in subsequent periods if actual forfeitures differ from those estimates. In the Companys pro forma information required under SFAS 123 for the periods prior to 2006, the Company accounted for forfeitures as
they occurred.

On November 10, 2005, the FASB issued FASB Staff Position (FSP) FAS No. 123R-3, Transition
Election Related to Accounting for the Tax Effects of Share-Based Payment Awards (FAS 123R-3). FSA 123R-3 provides a practical transition election related to the accounting for the tax effects of share-based payment awards to
employees, as an alternative to the transition guidance for the additional paid-in capital pool (APIC pool) in paragraph 81 of SFAS 123(R). The alternative transition method includes simplified methods to establish the beginning balance
of the APIC pool related to the tax effects of employee stock-based compensation, and to determine the subsequent impact on the APIC pool and statements of cash flows of the tax effects of employee stock-based compensation awards that are
outstanding upon adoption of SFAS 123(R). The guidance in FSA 123R-3 was effective after November 10, 2005. The Company has elected the short-form method to calculating excess tax benefits available for use in offsetting future tax
shortfalls in accordance with FAS 123R-3.

For stock options granted to non-employees the Company recognizes compensation expense in
accordance with the provisions of SFAS 123 and EITF Issue No. 96-18, Accounting for Equity Instruments that are Issued to Other than Employees for Acquiring, or in Conjunction with Selling, Goods or Services, which require
such equity instruments to be recorded at their fair value on the measurement date. The measurement of stock-based compensation is subject to periodic adjustment as the underlying equity instruments vest. The Company amortizes compensation expense
related to non-employee stock options in accordance with Financial Accounting Standards Board (FASB) Interpretation No. 28, Accounting for Stock Appreciation Rights and Other Variable Stock Option or Award Plans
(FIN 28).



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In 2005 and 2006, the Company extended the vesting period of approximately 1,000,000 stock options held
by four terminated employees who had agreements to provide consulting services. In October 2006, the Company extended the exercise period of approximately 211,000 vested stock options of a former employee as the result of a termination agreement.
During the year ended December 31, 2006, the Company granted 57,500 stock options to four non-employees who had agreements to provide consulting services. As a result of these stock option modifications to former employees and the stock option
grants to consultants, the Company recorded non-employee stock-based compensation expenses of $31,000 and $632,000 for the years ended December 31, 2007 and 2006, respectively, allocated as follows:



|                           |  |                         |        |      |   |        
|-------------------------- |  | ----------------------- | ------ | ---- | - | -------
|                           |  | Year Ended December 31,
|                           |  | 2007                    |        | 2006
|Sales and marketing        |  | $                       | 15,000 |      | $ | 119,000
|Research and development   |  |                         |       |      |   | 44,000 
|General and administrative |  |                         | 16,000 |      |   | 469,000
|                           |  |                         |        |      |   |        
|Total                      |  | $                       | 31,000 |      | $ | 632,000
|                           |  |                         |        |      |   |        

See Note 7, Stockholders Equity (Deficit), for additional information on stock
options.

Foreign Currency

Generally, the functional currency of our international subsidiaries is the local currency. The financial statements of these subsidiaries are translated to U.S. dollars using month-end exchange rates for assets and liabilities, and average
exchange rates for revenues, costs and expenses. Translation gains and losses are recorded in accumulated other comprehensive income (loss) as a component of stockholders equity (deficit).

Transaction gains and losses that arise from exchange rate changes denominated in other than the local currency are included in general and
administrative expenses in the statements of operations and are not considered material for all periods presented.

Advertising Costs

The Company expenses advertising costs as incurred. Advertising expense was $369,000, $275,000, and $243,000 for the years ended
December 31, 2007, 2006 and 2005, respectively.

Research and Development Costs

Research and development expenses consist primarily of compensation and related costs for personnel responsible for the research and development of new
products and services, as well as significant improvements to existing products and services. The Company expenses research and development costs as they are incurred.

Income Taxes

Deferred tax assets and liabilities are recognized for the estimated future tax
consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. A valuation allowance is recorded to reduce deferred tax assets to an amount where
realization is more likely than not.

In June 2006, the FASB issued Interpretation No. 48 Accounting for Uncertainty in Income
Taxesan interpretation of FASB Statement 109 (FIN 48). FIN 48 clarifies the accounting for uncertainty in income taxes recognized in an enterprises financial statements in accordance with FASB Statement No. 109
Accounting for Income Taxes. It prescribes a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. FIN 48 also provides
guidance on derecognition, measurement, classification, interest and penalties, accounting in interim periods,



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disclosure, and transition. FIN 48 was adopted on January 1, 2007 and the adoption of FIN 48 did not have a material impact on the Companys
financial positions, results of operations or cash flows. See Note 11 for additional information on FIN 48.

Net Loss per Share

Basic net loss per share is computed using the weighted average number of outstanding shares of common stock. Diluted net loss per share is computed
using the weighted-average number of outstanding shares of common stock and, when dilutive, shares of common stock issuable upon exercise of options and warrants deemed outstanding using the treasury stock method. Outstanding warrants and stock
options of approximately 12,402,000, 11,347,000, and 10,882,000 at December 31, 2007, 2006, and 2005, respectively, have been excluded from the calculation of diluted net loss per share as all such securities were anti-dilutive for all periods
presented.

Comprehensive Income (Loss)

The Company reports comprehensive income (loss) in accordance with the provisions of SFAS No. 130, Reporting Comprehensive Income, which establishes standards for reporting comprehensive income (loss) and its components in
the financial statements. The components of other comprehensive income (loss) consists of net income (loss) and foreign currency translation adjustments. Comprehensive income (loss) and the components of accumulated other comprehensive income (loss)
are presented in the accompanying consolidated statements of stockholders equity (deficit).

Recent Accounting Pronouncements

In December 2007, the FASB issued SFAS No. 160, Non-controlling Interests in Consolidated Financial Statements
(SFAS 160). SFAS 160 amends Accounting Research Bulletin 51, Consolidated Financial Statements, to establish accounting and reporting standards for the non-controlling interest in a subsidiary and for the
deconsolidation of a subsidiary. It requires the recognition of a non-controlling interest (minority interest) as equity in the consolidated financial statements and separate from the parents equity, and it eliminates "minority interest"
accounting in results of operations with earnings attributable to non-controlling interests reported as part of consolidated earnings. SFAS 160 also establishes reporting requirements that provide sufficient disclosures that clearly identify and
distinguish between the interests of the parent and the interests of the non-controlling owners. SFAS 160 is effective for fiscal periods, and interim periods within those fiscal years, beginning on or after December 15, 2008. The Company
is currently evaluating the impact the adoption of SFAS 160 will have on our financial position and results of operations.

In December
2007, the FASB issued SFAS No. 141 (revised 2007), Business Combinations (SFAS 141R). SFAS 141R establishes principles and requirements for how an acquirer recognizes and measures in its financial statements the
identifiable assets acquired, the liabilities assumed, any non-controlling interest in the acquiree and the goodwill acquired. SFAS 141R also establishes disclosure requirements to enable the evaluation of the nature and financial effects of the
business combination. SFAS 141R is effective as of the beginning of an entitys fiscal year that begins after December 15, 2008, and will be adopted by the Company in the first quarter of fiscal 2009. SFAS 141R is to be applied
prospectively to business combinations for which the acquisition date is on or after January 1, 2009. The Company expects SFAS 141R will have an impact on our accounting for future business combinations once adopted but the effect is dependent
upon the acquisitions that are made in the future.

In February 2007, the FASB issued SFAS No. 159, The Fair Value Option for
Financial Assets and Financial Liabilities, Including an amendment of FASB Statement No. 115 (SFAS 159). SFAS 159 provides companies with an option to report selected financial assets and liabilities at fair value. The
standard requires companies to provide additional information that will help investors and other users of financial statements to more easily understand the effect of the companys choice to use fair value on its earnings. It also requires
entities to display the fair value of those assets and liabilities for which the company has chosen to use fair value on the face of the balance sheet. SFAS 159 is effective as of the beginning of an entitys first fiscal year



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beginning after November 15, 2007. The Company is currently evaluating whether the adoption of SFAS 159 will have a material effect on its financial
position, results of operations or cash flows.

In December 2006, the FASB issued FSP EITF 00-19-2, Accounting for Registration
Payment Arrangements (EITF 00-19-2). EITF 00-19-2 specifies that the contingent obligation to make future payments or otherwise transfer consideration under a registration payment arrangement, whether issued as a separate agreement
or included as a provision of a financial instrument or other agreement, should be separately recognized and measured in accordance with FASB Statement No. 5, Accounting for Contingencies. EITF 00-19-2 is effective for fiscal years
beginning after December 15, 2006. The adoption EITF 00-19-2 did not have a material impact on our financial positions, results of operations or cash flows.

In September 2006, the FASB issued SFAS No. 157, Fair Value Measurements (SFAS 157). The purpose of SFAS 157 is to define fair value, establish a framework for measuring fair value and
enhance disclosures about fair value measurements. The measurement and disclosure requirements are effective for the Company beginning in the first quarter of fiscal 2008. The Company is currently evaluating the effects of implementing SFAS 157.

In March 2006, the FASB issued EITF 06-3, How Sales Taxes Collected From Customers and Remitted to Governmental Authorities Should
Be Presented in the Income Statement (EITF 06-3), A tentative consensus was reached that a company should disclose its accounting policy (i.e., gross or net presentation) regarding presentation of taxes within the scope of EITF
06-3. If taxes are significant, a company should disclose the amount of such taxes for each period for which an income statement is presented. EITF 06-3 is effective for fiscal years beginning after December 15, 2006. The Company presents
revenues net of sales taxes in our consolidated statements of operations and does not anticipate changing our policy as a result of EITF 06-3.

Note 2.
Business Combinations

On May 4, 2007, the Company executed a definitive agreement with the members of eVergance Partners LLC
(eVergance) to acquire all of their membership interests. On June 14, 2007 (the Closing Date), the Company agreed to issue to the former members of eVergance an aggregate of 600,000 shares of its common stock (the
Stock) and an aggregate of 400,000 non-equity plan options to purchase shares of its common stock (the Options). Twenty-five percent of the Stock was issued as of the Closing Date and it was agreed that an additional
twenty-five percent would be issued three, seven and nine months after the Closing Date. The fair value of Stock was determined using a value of $3.17, which was the average closing price of the Companys common stock two days before and after
the announcement date of May 7, 2007, less a 10% discount to reflect that unregistered stock was issued and is issuable. The unissued stock is accounted for as common stock subscription on the consolidated balance sheet. Twenty-five percent of
the Options were exercisable as of the Closing Date and it was agreed that an additional twenty-five percent would be exercisable three, six and nine months after the Closing Date. The Options have an exercise price per share equal to the closing
sale price of the Companys common stock on June 13, 2007, which was $3.07 as quoted on the Over the Counter Bulletin Board (OTCBB). The fair value of the options was determined using the Black-Scholes option pricing model,
using assumptions of a risk-free interest rate of 4.76%, expected volatility of 53%, the ten year contractual term, and no expected dividends. The fair value of the common stock underlying the options was discounted as discussed above. The options
granted have been excluded from the summaries of options outstanding in Note 7 and had a fair value of $2.19 per share upon grant. In addition, the Company paid cash of $762,000 and issued promissory notes having a total principal amount of $2.5
million to the eVergance members. The aggregate consideration for the transaction was as follows (in thousands):



|                                                       |  |   |      
|------------------------------------------------------ |  | - | -----
|Cash consideration                                     |  | $ | 762  
|Present value of notes payable to members of eVergance |  |   | 2,358
|Fair value of common stock issued and subscribed       |  |   | 1,899
|Fair value of options issued and issuable              |  |   | 877  
|Direct acquisition costs                               |  |   | 156  
|                                                       |  |   |      
|Total consideration                                    |  | $ | 6,052
|                                                       |  |   |      



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The Company relied on an exemption from registration provided by Section 4(2) of the Securities Act
of 1933, as amended (the Securities Act), and Rule 506 promulgated thereunder. The former members of eVergance represented to KANA that they were accredited investors as defined in Rule 501(a) promulgated in the Securities
Act and that they were purchasing the Stock for their own account and not with a present view towards the public sale or distribution thereof.

eVergance is a management consulting and systems integration firm offering end-to-end consulting services for customer relationship management optimization, knowledge management, and web self-service deployments. Through this acquisition,
the Company will significantly expand its professional services portfolio to meet growing demand for consulting and implementation services. Under the terms of the definitive agreement related to the acquisition, the purchase consideration consisted
of cash, stock and options issued and issuable.

This transaction was accounted for using the purchase method of accounting. The Company
allocated the purchase price to the assets acquired and liabilities assumed based on their estimated fair values on the acquisition date giving consideration to an independent appraisal. To the extent that the purchase price exceeded the fair value
of the assets and liabilities assumed, goodwill was recorded. The intangible assets acquired in connection with the acquisition are being amortized over a five-year period.

The following is a summary of the allocation of the purchase price (in thousands):



|                                                |  |   |        |  
|----------------------------------------------- |  | - | ------ | -
|Tangible assets:                                |  |   |        |  
|Current assets                                  |  | $ | 865    |  
|Property and equipment                          |  |   | 134    |  
|Other assets                                    |  |   | 19     |  
|                                                |  |   |        |  
|Total tangible assets acquired                  |  |   | 1,018  |  
|                                                |  |   |        |  
|Liabilities:                                    |  |   |        |  
|Current liabilities                             |  |   | (1,268 | )
|Long-term liabilities                           |  |   | (75    | )
|                                                |  |   |        |  
|Total liabilities assumed                       |  |   | (1,343 | )
|                                                |  |   |        |  
|Fair value of net tangible liabilities acquired |  |   | (325   | )
|                                                |  |   |        |  
|Intangible assets consisting of:                |  |   |        |  
|Customer relationships                          |  |   | 2,500  |  
|                                                |  |   |        |  
|Total intangible assets acquired                |  |   | 2,500  |  
|                                                |  |   |        |  
|Goodwill                                        |  |   | 3,877  |  
|                                                |  |   |        |  
|Total consideration                             |  | $ | 6,052  |  
|                                                |  |   |        |  

The consolidated financial statements include the operating results of eVergance from the date of
acquisition. Pro forma results of operations for the eVergance acquisition have not been presented because the effect of the acquisition was not material to the Companys financial results.

Note 3. Financial Statement Detail

Cash and cash
equivalents are carried at cost, which approximates fair value and consisted of the following (in thousands):



|                   |  |              |       |      |   |      
|------------------ |  | ------------ | ----- | ---- | - | -----
|                   |  | December 31,
|                   |  | 2007         |       | 2006
|Cash               |  | $            | 3,304 |      | $ | 5,194
|Money market funds |  |              | 1,002 |      |   | 525  
|                   |  |              |       |      |   |      
|                   |  | $            | 4,306 |      | $ | 5,719
|                   |  |              |       |      |   |      



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Prepaid expenses and other current assets consisted of the following (in thousands):



|                                                                                                                                               |  |              |         |   |      |   |         |  
|---------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------ | ------- | - | ---- | - | ------- | -
|                                                                                                                                               |  | December 31, |        
|                                                                                                                                               |  | 2007         |         |   | 2006 |  
|Prepaid royalties                                                                                                                              |  | $            | 510     |   |      | $ | 709     |  
|Other prepaid expenses                                                                                                                         |  |              | 1,881   |   |      |   | 1,258   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                               |  | $            | 2,391   |   |      | $ | 1,967   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                              
|Property and equipment, net consisted of the following (in thousands):                                                                         | 
|                                                                                                                                               | 
|                                                                                                                                               |  | December 31, |        
|                                                                                                                                               |  | 2007         |         |   | 2006 |  
|Computer equipment and software                                                                                                                |  | $            | 12,660  |   |      | $ | 11,106  |  
|Furniture and fixtures                                                                                                                         |  |              | 843     |   |      |   | 686     |  
|Leasehold improvements                                                                                                                         |  |              | 3,420   |   |      |   | 3,383   |  
|Internal-use software                                                                                                                          |  |              | 824     |   |      |   | 561     |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                               |  |              | 17,747  |   |      |   | 15,736  |  
|Less accumulated depreciation and amortization                                                                                                 |  |              | (15,455 | ) |      |   | (14,515 | )
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                               |  | $            | 2,292   |   |      | $ | 1,221   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                              
|Amortization of internal-use software was $37,000, $112,000, and $544,000 for the years ended December 31, 2007, 2006, and 2005, respectively. | 
|                                                                                                                                              
|Other assets consisted of the following (in thousands):                                                                                        | 
|                                                                                                                                               |  | December 31, |        
|                                                                                                                                               |  | 2007         |         |   | 2006 |  
|Deposits                                                                                                                                       |  | $            | 233     |   |      | $ | 2,317   |  
|Prepaid royalties                                                                                                                              |  |              | 434     |   |      |   | 653     |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                               |  | $            | 667     |   |      | $ | 2,970   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                              
|Accrued liabilities consisted of the following (in thousands):                                                                                 | 
|                                                                                                                                               | 
|                                                                                                                                               |  | December 31, |        
|                                                                                                                                               |  | 2007         |         |   | 2006 |  
|Accrued payroll and related expenses                                                                                                           |  | $            | 2,667   |   |      | $ | 3,619   |  
|Accrued royalties                                                                                                                              |  |              | 1,034   |   |      |   | 1,262   |  
|Other accrued liabilities                                                                                                                      |  |              | 1,663   |   |      |   | 1,999   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                               |  | $            | 5,364   |   |      | $ | 6,880   |  
|                                                                                                                                               |  |              |         |   |      |   |         |  
|                                                                                                                                              
|Interest and other income (expense), net consisted of the following (in thousands):                                                            | 



|                            |  |                         |      |   |      |   |      |      |  |   |      |  
|--------------------------- |  | ----------------------- | ---- | - | ---- | - | ---- | ---- |  | - | ---- | -
|                            |  | Year Ended December 31, |     
|                            |  | 2007                    |      |   | 2006 |   |      | 2005 | 
|Interest income             |  | $                       | 87   |   |      | $ | 172  |      |  | $ | 265  |  
|Interest expense            |  |                         | (858 | ) |      |   | (207 | )    |  |   | (513 | )
|Change in warrant liability |  |                         |     |   |      |   | (774 | )    |  |   | 331  |  
|Other                       |  |                         | 32   |   |      |   | 71   |      |  |   | 5    |  
|                            |  |                         |      |   |      |   |      |      |  |   |      |  
|                            |  | $                       | (739 | ) |      | $ | (738 | )    |  | $ | 88   |  
|                            |  |                         |      |   |      |   |      |      |  |   |      |  



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Note 4. Goodwill and Intangible Assets

Consideration paid in connection with acquisitions is required to be allocated to the acquired assets, including identifiable intangible assets, and
liabilities acquired. Acquired assets and liabilities are recorded based on the Companys estimate of fair value, which requires significant judgment with respect to future cash flows and discount rates. For intangible assets other than
goodwill, the Company is required to estimate the useful life of the asset and recognize its cost as an expense over the useful life. The Company uses the straight-line method to expense long-lived assets (including identifiable intangibles).
Amortization of goodwill ceased as of January 1, 2002 upon the Companys adoption of SFAS 142. Instead, the Company is now required to test goodwill for impairment under certain circumstances and write down goodwill when it is deemed to be
impaired.

The Company regularly evaluates its business for potential indicators of impairment of goodwill and intangible assets. The
Companys judgments regarding the existence of impairment indicators are based on market conditions, operational performance of the business and considerations of any events that are likely to cause impairment. Future events could cause the
Company to conclude that impairment indicators exist and that goodwill and other intangible assets associated with the Companys acquired businesses are impaired. The Company currently operates in one reportable segment, which is also the only
reporting unit for the purposes of SFAS 142.

The Company performed its annual impairment tests at June 30, 2007, 2006, and
2005 and concluded that goodwill was not impaired as the fair value of the Company exceeded its carrying value, including goodwill. No events have occurred since June 30, 2007 that would require an interim impairment analysis of goodwill. The
Companys identifiable intangible assets are reviewed for impairment whenever events or changes in circumstance indicate that the carrying amount of an intangible may not be recoverable.

Purchased intangible assets are carried at cost less accumulated amortization. Amortization is computed over the estimated useful lives of the assets,
which is five years. The Company reported amortization expense on purchased intangible assets of $288,000, $133,000, and $133,000 for the years ended December 31, 2007, 2006, and 2005, respectively. Expected amortization expense is $500,000 in 2008,
$500,000 in 2009, $500,000 in 2010, $500,000 in 2011, and $226,000 in 2012.

The components of goodwill and other intangibles are as
follows (in thousands):



|                               |  |              |         |   |      |   |         |  
|------------------------------ |  | ------------ | ------- | - | ---- | - | ------- | -
|                               |  | December 31, |        
|                               |  | 2007         |         |   | 2006 |  
|Goodwill                       |  | $            | 12,500  |   |      | $ | 8,623   |  
|                               |  |              |         |   |      |   |         |  
|Intangibles:                   |  |              |         |   |      |   |         |  
|Customer relationships         |  | $            | 2,650   |   |      | $ | 150     |  
|Purchased technology           |  |              | 14,650  |   |      |   | 14,650  |  
|Less: Accumulated amortization |  |              | (15,074 | ) |      |   | (14,785 | )
|                               |  |              |         |   |      |   |         |  
|Intangibles, net               |  | $            | 2,226   |   |      | $ | 15      |  
|                               |  |              |         |   |      |   |         |  

The $3.9 million increase in goodwill during 2007 was a result of the acquisition of
eVergance as discussed in Note 2.

Note 5. Line of Credit and Notes Payable

(a) Line of Credit

On February 27, 2007, the Company entered into an Amended and Restated Loan and
Security Agreement with Bridge Bank National Association (Bridge) under which the Company has access to a Loan facility of $10.0 million (February Loan). The February Loan is a formula based revolving line of credit based on
80% of eligible receivables subject to three sub limits; a sub-limit of $2.5 million that is available for stand-by letters of



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credit, settlement limits on foreign exchange contracts or cash management products and a maximum amount of $5.0 million available as a term loan and up to
$2.0 million for equipment advances. The total combined borrowing under the February Loan and sub-limits cannot exceed $10.0 million. The February Loan is collateralized by all of the Companys assets and expires February 27, 2009 at which
time the entire balance under the formula-based line of credit will be due. The Company has a twelve-month period to draw down against the term loan, which is repaid over a 36-month period. Interest for the formula based revolving line of credit
accrues at the Wall Street Journals (WSJ) Prime Lending Rate plus 1.25% while interest for the term loan accrues at the WSJs Prime Lending Rate plus 0.75%. The February Loan contains certain restrictive covenants including
but not limited to certain financial covenants such as maintaining profitability net of stock-based compensation and maintenance of certain key ratios. If the Company is not in compliance with the covenants of the February Loan, Bridge has the right
to declare an event of default and all of the outstanding balances owed under the February Loan would become immediately due and payable. The Company was out-of-compliance with one of the financial covenants for the period ended December 31, 2007,
and therefore, the Company has classified this liability as a current liability in the accompanying consolidated balance sheet.

On June
14, 2007, the Company entered into a Third Amendment to the February Loan (the Third Amendment) which provided for additional loans to the Company in the amount of $1.5 million, all of which were advanced on June 14, 2007, to fund
mergers and acquisitions activities and pay acquisition related expenses. All amounts advanced under this provision were repaid in November 2007 including fees in the amount of $383,000. In addition, the Third Amendment provides for Bridge to make
equipment advances to the Company from time to time to finance capital expenditures, in an aggregate amount of up to $2 million. These equipment advances will bear interest at the lenders prime rate plus 1.25%, and are required to be repaid in
33 monthly installments beginning on April 1, 2008.

As of December 31, 2007, the Company had $1.2 million drawn against the February Loan
all of which is shown as current liabilities on the consolidated balance sheet.

(b) Notes Payable

As of December 31, 2007, there was $1.9 million classified as current portion of notes payable and $72,000 classified as long-term. As of December 31,
2006, there was $327,000 classified as current portion of notes payable and $242,000 classified as long-term. The long-term portion was included in other long-term liabilities on the consolidated balance sheet. The notes payable consist of three
obligations. The first is a promissory note with De Lage Landen Financial Services, Inc. for the financing of software license and support purchased and has a fixed interest rate of 3.15%, payable in monthly installments of principal and interest.
The second obligation is with First Insurance Funding Corp. of California for short-term financing of Directors and Officers insurance and has a fixed interest rate of 9.87%, payable in monthly installments of principal and interest. The third is to
former members of eVergance in connection with the acquisition of all the membership interests of eVergance and bears no interest. This note was recorded at its present value using a discount rate of 9.5%. The Company recognizes imputed interest
expense as the notes mature.



|                              |  |               |   |  |           |       |                                      |   |             |  |   |   
|----------------------------- |  | ------------- | - |  | --------- | ----- | ------------------------------------ | - | ----------- |  | - | --
|                              |  |               |   |  |           |       | Payments Due By Period(in
thousands)
|Note Description              |  | Interest Rate |   |  | Total Due |       | Due in 2008                          |   | Due in 2009
|Note - eVergance members      |  | 9.50          | % |  | $         | 1,446 |                                      | $ | 1,446       |  | $ |  
|Note - financing of software  |  | 3.15          | % |  |           | 242   |                                      |   | 170         |  |   | 72
|Note - financing of insurance |  | 9.87          | % |  |           | 234   |                                      |   | 234         |  |   |  
|                              |  |               |   |  |           |       |                                      |   |             |  |   |   
|Total                         |  |               |   |  | $         | 1,922 |                                      | $ | 1,850       |  | $ | 72
|                              |  |               |   |  |           |       |                                      |   |             |  |   |   



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Note 6. Commitments and Contingencies

(a) Lease Obligations

The Company leases its facilities under non-cancelable operating leases with
various expiration dates through January 2011. In connection with its existing leases, the Company entered into letters of credit totaling $816,000 expiring in 2008 through 2011. The Companys letters of credit can be supported by either
restricted cash or the Companys line of credit.

Future minimum lease payments under non-cancelable operating leases are as follows
(in thousands):



|                         |  |                                  |       |                       |   |     |  |   |      
|------------------------ |  | -------------------------------- | ----- | --------------------- | - | --- |  | - | -----
|Year Ending December 31, |  | Non-cancelableOperatingLeases(1) |       | LessSubleaseIncome(2) |   | Net
|2008                     |  | $                                | 2,554 |                       | $ | 168 |  | $ | 2,386
|2009                     |  |                                  | 2,225 |                       |   |    |  |   | 2,225
|2010                     |  |                                  | 1,041 |                       |   |    |  |   | 1,041
|2011                     |  |                                  | 53    |                       |   |    |  |   | 53   
|                         |  |                                  |       |                       |   |     |  |   |      
|                         |  | $                                | 5,873 |                       | $ | 168 |  | $ | 5,705
|                         |  |                                  |       |                       |   |     |  |   |      



|(1) | Includes leases for properties included in the restructuring liability.
|--- | -----------------------------------------------------------------------

|(2) | Includes only subleases that are under contracts as of December 31, 2007 and excludes future estimated sublease income for agreements not yet signed.
|--- | -----------------------------------------------------------------------------------------------------------------------------------------------------

Rent expense for properties in use, net of sublease payments, was approximately $1.6 million, $1.7 million, and $1.9 million for the years ended
December 31, 2007, 2006 and 2005, respectively.

(b) Other Contractual Obligations

At December 31, 2007, the Company had other future contractual obligations requiring payments of $1.1 million, $360,000, $247,000, and $200,000 for
the years ended December 31, 2008, 2009, 2010, and 2011 respectively, with no required payments thereafter. These contractual obligations represent payments on a legal settlement, minimum payments to vendors for future royalty fees and
consulting services.

(c) Litigation

On January 24, 2007, RightNow Technologies, Inc. (RightNow) filed a suit in the Eighteenth Judicial District Court of Gallatin County, Montana against the Company and four former RightNow employees who had joined the
Company. The suit alleges violation of certain provisions of employment agreements, misappropriation of trade secrets, as well as other claims, and seeks damages. The Company believes it has meritorious defenses to these claims and intend to defend
against this action vigorously.

The underwriters for the Companys initial public offering, Goldman Sachs & Co., Lehman
Bros., Hambrecht & Quist LLC, Wit Soundview Capital Corp., as well as the Company and certain current and former officers of the Company, were named as defendants in federal securities class action lawsuits filed in the U.S. District Court
for the Southern District of New York (the District Court). The cases allege violations of various securities laws by more than 300 issuers of stock, including the Company, and the underwriters for such issuers, on behalf of a class of
plaintiffs who, in the case of the Company, purchased the Companys stock between September 21, 1999 and December 6, 2000 in connection with the Companys initial public offering. Specifically, the complaints allege that the
underwriter defendants engaged in a scheme concerning sales of the Companys and other issuers securities in the initial public offering and in the aftermarket. In July 2003, the Company decided to join a settlement negotiated by
representatives of a coalition of issuers named as defendants in this action and their insurers. In April 2005, the court requested a modification to the original settlement arrangement which was approved by the Company. Although the Company
believed that the plaintiffs claims



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had no merit, the Company had decided to accept the settlement proposal to avoid the cost and distraction of continued litigation. The Company was a party to
a global settlement with the plaintiffs that would have disposed of all claims against it with no admission of wrongdoing by the Company or any of its present or former officers or directors. The settlement agreement had been preliminarily approved
by the District Court. However, while the settlement was awaiting final approval by the District Court, in December 2006, the Court of Appeals reversed the District Courts determination that six focus cases could be certified as class actions.
In April 2007, the Court of Appeals denied the plaintiffs petition for rehearing, but acknowledged that the District Court might certify a more limited class. At a June 26, 2007 status conference, the District Court approved a stipulation
withdrawing the proposed settlement. On August 14, 2007, the plaintiffs filed an amended complaint in the six focus cases to test the sufficiency of their class allegations. On September 27, 2007, the plaintiffs filed a motion for class
certification in the six focus cases. The class certification motion is not expected to be resolved until after April 2008. On November 13, 2007, the defendants filed a motion to dismiss the complaint for failure to state a claim, which the
District Court has yet to rule on. The Company believes it has meritorious defenses to these claims and intend to defend against this action vigorously. In addition, in October 2007, a lawsuit was filed in the U.S. District Court for the Western
District of Washington by Ms. Vanessa Simmonds against certain of the underwriters of the Companys initial public offering. The plaintiff alleges that the underwriters violated Section 16(b) of the Securities Exchange Act of 1934, 15
U.S.C. section 78p(b), by engaging in short-swing trades, and seeks disgorgement of profits from the underwriters in amounts to be proven at trial. The suit names the Company as a nominal defendant, contains no claims against the Company, and seeks
no relief from the Company.

On March 16, 2006, Polaris IP, LLC filed a suit against the Company, Sirius Satellite Radio, Inc.,
Priceline.com, Capital One, Continental Airlines, Inc. and E*Trade Financial in the U.S. District Court for the Eastern District of Texas alleging infringement of U.S. Patent Nos. 6,411,947 and 6,278,996 and seeking injunctive relief, damages and
attorneys fees. On March 23, 2007, the parties entered into a settlement agreement and this matter was dismissed with prejudice on April 26, 2007.

Other third parties have from time to time claimed, and others may claim in the future that the Company has infringed their past, current or future intellectual property rights. The Company has in the past been forced
to litigate such claims. These claims, whether meritorious or not, could be time-consuming, result in costly litigation, require expensive changes in the Companys methods of doing business or could require the Company to enter into costly
royalty or licensing agreements, if available. As a result, these claims could harm the Companys business.

The ultimate outcome of
any litigation is uncertain, and either unfavorable or favorable outcomes could have a material negative impact on the Companys results of operations, consolidated balance sheets and cash flows due to defense costs, and divert management
resources.

(d) Indemnification

Many
of the Companys software license agreements require the Company to indemnify its customers from any claim or finding of intellectual property infringement. The Company periodically receives notices from customers regarding patent license
inquiries they have received which may or may not implicate the Companys indemnity obligations. Any litigation, brought by others, or the Company could result in the expenditure of significant financial resources and the diversion of
managements time and efforts. In addition, litigation in which the Company is accused of infringement might cause product shipment delays, require the Company to develop alternative technology or require the Company to enter into royalty or
license agreements, which might not be available on acceptable terms, or at all. If a successful claim of infringement was made against the Company and the Company could not develop non-infringing technology or license the infringed or similar
technology on a timely and cost-effective basis, its business could be significantly harmed. Such indemnification provisions are accounted for in accordance with SFAS No. 5 Accounting for Contingencies (SFAS 5). In prior
periods, the Company has incurred minimal costs related to such claims under such indemnifications



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provisions; accordingly, the amount of such obligations cannot be reasonably estimated. The Company did however record a settlement charge resulting from a
settlement of an infringement claim on the Companys consolidated statement of operations for the year ended December 31, 2006, which was not considered material. There were no outstanding claims at December 31, 2007.

As permitted by Delaware law, the Company has agreements whereby it indemnifies its officers and directors for certain events or occurrences while the
officer is, or was, serving at the Companys request in such capacity. The term of the indemnification period is for the officers or directors lifetime. The maximum potential amount of future payments the Company could be required
to make under these indemnification agreements is unlimited; however, the Company has a director and officer insurance policy that limits its exposure and enables the Company to recover a portion of any such amounts. As a result of the
Companys insurance policy coverage, the Company believes the estimated fair value of these indemnification agreements is insignificant. Accordingly, the Company has no liabilities recorded for these agreements as of December 31, 2007.

(e) Warranties

The Company generally
provides a warranty for its software products and services to its customers. The Companys products are generally warranted to perform substantially as described in the associated product documentation for a period of 90 days. The
Companys services are generally warranted to be performed consistent with industry standards for a period of 90 days from delivery. In the event there is a failure of such warranties, the Company generally is obligated to correct the product
or service to conform to the warranty provision or, if the Company is unable to do so, the customer is entitled to seek a refund of the purchase price of the product or service. Such warranties are accounted for in accordance with SFAS 5. The
Company has not provided for a warranty accrual as of December 31, 2007 or 2006 because, to date, the Companys product warranty expense has not been significant. The Company assesses the need for a warranty reserve on a quarterly basis
and there can be no guarantee that a warranty reserve will not become necessary in the future.

Note 7. Stockholders Equity (Deficit)

(a) Issuance of Common Stock and Warrants

On November 21, 2007, the Company completed a direct offering of 4,000,000 shares of registered common stock, par value $0.001, at an initial price of $2.45 per share for gross proceeds of $9.8 million. The Company received
approximately $8.9 million in net proceeds after deducting the placement agents fees and offering expenses. The Company used a portion of the net proceeds from this financing to repay $6.8 million of borrowings under its loan agreement with
Bridge and the Company plans to use the remaining portion for general corporate purposes, which may include capital expenditures and working capital. All of the shares of common stock were offered and sold by the Company pursuant to an effective
registration statement on Form S-3 (File No. 333-145742) filed with the SEC in November 2007.

On June 14, 2007 (the
Closing Date), the Company agreed to issue to the former members of eVergance an aggregate of 600,000 shares of its common stock (the Stock) and an aggregate of 400,000 non-equity plan options to purchase shares of our common
stock (the Options). Twenty-five percent of the Stock was issued as of the Closing Date and it was agreed that an additional twenty-five percent would be issued three, seven and nine months after the Closing Date. The fair value of the
Stock was determined using a value of $3.17, which was the average closing price of the Companys common stock two days before and after the announcement date of May 7, 2007, less a 10% discount to reflect that unregistered stock was
issued and issuable. The unissued stock is accounted for as common stock subscription on the consolidated balance sheet. Twenty-five percent of the Options were exercisable as of the Closing Date and it was agreed that an additional twenty-five
percent would be exercisable three, six and nine months after the Closing Date. The Options have an exercise price per share equal to the closing sale price of the Companys common stock on June 13, 2007, which was $3.07 as quoted on the
OTCBB. The fair value of the options was determined using the Black-Scholes option pricing



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model, using assumptions of a risk-free interest rate of 4.76%, expected volatility of 53%, the ten year contractual term, and no expected dividends. The
fair value of the common stock underlying the Options was discounted as discussed above. See Note 2 for more information on this acquisition.

In December 2007, the Company registered the Stock and shares of common stock underlying the Options issued in connection with the acquisition of all membership interests of eVergance on a Form S-3 Registration Statement filed with the SEC.

In June 2005, the Company completed a private placement of unregistered securities for the issuance of 1,631,541 shares of common stock
and warrants to purchase 815,769 shares of common stock for gross proceeds of $2.4 million. The warrants have an exercise price of $2.452 per share. The warrants were valued at $581,000 using the Black-Scholes valuation model and recorded as a
liability on the date of issue. These warrants were amended in September 2005 to become exercisable on March 28, 2006, and will expire on September 29, 2010. The modification resulted in an increase of $21,000 to the value of the warrants.
See Note 8 for further details regarding the initial accounting of these warrants as a liability.

In September 2005, the Company completed
a private placement of unregistered securities for the issuance of 2,626,912 shares of common stock and warrants to purchase 945,687 shares of common stock for gross proceeds of $4.0 million. The warrants had an exercise price of $2.284 per share.
These warrants became exercisable on March 28, 2006, and will expire on September 29, 2010. The warrants were valued at $672,000 using the Black-Scholes valuation model and recorded as a liability on the date of issue. These warrants were
amended to have an exercise price of $1.966 per share in October 2005. The modification resulted in an increase of $49,000 to the value of the warrants. See Note 8 for further details regarding the initial accounting of these warrants as a
liability.

The terms for the September 2005 private placement required additional shares of common stock and warrants to be issued if the
Companys stock were delisted from The NASDAQ Global Market. In October 2005, the Companys common stock was delisted from The NASDAQ Global Market and the Company issued an additional 425,358 shares of common stock and warrants to
purchase 153,130 shares of common stock to the respective investors of the June and September 2005 private placements (Investors). These additional warrants have an exercise price of $1.966 per share and became exercisable on
April 24, 2006, and will expire on October 25, 2010. These warrants were valued at $98,000 using the Black-Scholes valuation model and recorded as a liability on the date of issue. See Note 8 for further details regarding the initial
accounting of these warrants as a liability.

In May 2006, the Company amended the Registration Agreement related to the June and September
2005 private placements (collectively referred to as the Private Placements) to extend the registration deadline of the shares of common stock and underlying shares of common stock of the warrants issued to the Investors to
September 30, 2006 from January 27, 2006 and change the penalty for failure to register the underlying shares of common stock from a cash penalty to a share-based payment, in exchange for the issuance of 593,854 shares of common stock to
the Investors. The shares were valued at approximately $1.0 million based on the fair market value of the Companys common stock on the date of the amendment less a 10% discount to reflect that unregistered stock was issued. Registration rights
penalties of $337,000 and $695,000 were recorded as non-operating expenses during the first and second quarters of 2006, respectively. The September 30, 2006 registration deadline was not met and an additional 59,383 shares of common stock was
issued to the Investors. The shares were valued at approximately $166,000 based on the fair market value of the Companys common stock on September 30, 2006 less a 10% discount to reflect that unregistered stock was issued. This amount was
recorded as a non-operating expense during the third quarter of 2006.

On November 9, 2006, the Company completed the registration of
the shares of common stock and shares of common stock underlying the warrants issued to the Investors.



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In December 2003, the Company issued to a customer a warrant to purchase 230,000 shares of common stock
at $5.00 per share in connection with a marketing agreement. The warrant was valued at approximately $459,000, using the Black-Scholes valuation model with an assumed interest rate of 5.0% and volatility of 100%. This amount was accounted for as a
reduction of revenue in the fourth quarter of 2003. The warrant is fully exercisable and expires five years from the date of issuance. As of December 31, 2007, the warrants were unexercised.

(b) Stock Compensation Plans

The Companys 1999
Stock Incentive Plan (the 1999 Stock Incentive Plan), as successor to the 1997 Stock Option Plan (the 1997 Stock Option Plan), provides for shares of the Companys common stock to be granted to employees, independent
contractors, officers, and directors. Options are granted at an exercise price equivalent to the closing fair market value on the date of grant. All options are granted at the discretion of the Companys Board of Directors and have a term not
greater than 10 years from the date of grant. Options are immediately exercisable when vested and generally vest monthly over four years.

The following table summarizes activities under the equity incentive plans for the indicated periods:



|                                                                                              |  |                     |   |  |                              |       |                                                    |      |                         |   |          
|--------------------------------------------------------------------------------------------- |  | ------------------- | - |  | ---------------------------- | ----- | -------------------------------------------------- | ---- | ----------------------- | - | ---------
|                                                                                              |  | Options Outstanding
|                                                                                              |  | Number ofShares     |   |  | WeightedAverageExercisePrice |       | WeightedAverageRemainingContractualTerm (in years) |      | AggregateIntrinsicValue
|Balances, December 31, 2004                                                                   |  | 9,022,471           |   |  | $                            | 10.26 |                                                    |      |                         |   |          
|Options cancelled and retired                                                                 |  | (2,803,613          | ) |  |                              | 9.59  |                                                    |      |                         |   |          
|Options exercised                                                                             |  | (14,480             | ) |  |                              | 1.41  |                                                    |      |                         | $ | 4,237    
|Options granted                                                                               |  | 2,468,730           |   |  |                              | 1.63  |                                                    |      |                         |   |          
|                                                                                              |  |                     |   |  |                              |       |                                                    |      |                         |   |          
|Balances, December 31, 2005                                                                   |  | 8,673,108           |   |  |                              | 8.03  |                                                    |      |                         |   |          
|Options cancelled and retired                                                                 |  | (2,212,863          | ) |  |                              | 10.30 |                                                    |      |                         |   |          
|Options exercised                                                                             |  | (1,395,263          | ) |  |                              | 2.11  |                                                    |      |                         | $ | 1,472,165
|Options granted                                                                               |  | 4,136,939           |   |  |                              | 2.99  |                                                    |      |                         |   |          
|                                                                                              |  |                     |   |  |                              |       |                                                    |      |                         |   |          
|Balances, December 31, 2006                                                                   |  | 9,201,921           |   |  |                              | 6.12  |                                                    |      |                         |   |          
|Options cancelled and retired                                                                 |  | (1,750,437          | ) |  |                              | 4.18  |                                                    |      |                         |   |          
|Options exercised                                                                             |  | (638,198            | ) |  |                              | 2.31  |                                                    |      |                         | $ | 531,343  
|Options granted                                                                               |  | 3,044,500           |   |  |                              | 3.12  |                                                    |      |                         |   |          
|                                                                                              |  |                     |   |  |                              |       |                                                    |      |                         |   |          
|Balances, December 31, 2007                                                                   |  | 9,857,786           |   |  | $                            | 5.78  |                                                    | 7.40 |                         | $ | 1,073,075
|                                                                                              |  |                     |   |  |                              |       |                                                    |      |                         |   |          
|Options vested and exercisable and expected to be vested and exercisable at December 31, 2007 |  | 8,257,674           |   |  | $                            | 6.21  |                                                    | 7.15 |                         | $ | 981,797  
|Options vested and exercisable at December 31, 2007                                           |  | 5,738,759           |   |  | $                            | 6.95  |                                                    | 6.54 |                         | $ | 784,022  

At December 31, 2007, the Company had 6,986,189 options available for grant under its option
plans.

At December 31, 2007, the Company had $4.1 million of total unrecognized stock-based compensation expense, net of estimated
forfeitures, related to stock options that will be recognized over the weighted average remaining period of 2.6 years. This amount excludes unrecognized stock-based compensation expense that relates to non-employee stock options.



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The following table summarizes significant ranges of outstanding and exercisable options as of
December 31, 2007:



|                         |  |                     |  |                                                    |  |                                       |       |                   |           |                                       |   |      
|------------------------ |  | ------------------- |  | -------------------------------------------------- |  | ------------------------------------- | ----- | ----------------- | --------- | ------------------------------------- | - | -----
|                         |  | Options Outstanding |  | Options Vested and Exercisable                    
|Range of Exercise Prices |  | NumberOutstanding   |  | WeightedAverageRemainingContractualLife (in Years) |  | WeightedAverageExercisePrice perShare |       | NumberExercisable |           | WeightedAverageExercisePrice perShare
|$ 0.10  1.87            |  | 1,419,640           |  | 6.80                                               |  | $                                     | 1.65  |                   | 1,041,983 |                                       | $ | 1.65 
|2.05  2.88              |  | 363,812             |  | 8.36                                               |  |                                       | 2.59  |                   | 173,156   |                                       |   | 2.63 
|2.95  2.95              |  | 3,348,919           |  | 8.54                                               |  |                                       | 2.95  |                   | 1,834,737 |                                       |   | 2.95 
|3.00  3.08              |  | 141,000             |  | 9.35                                               |  |                                       | 3.00  |                   | 19,125    |                                       |   | 3.01 
|3.10  3.10              |  | 1,631,502           |  | 8.41                                               |  |                                       | 3.10  |                   | 527,980   |                                       |   | 3.10 
|3.11  4.74              |  | 1,716,650           |  | 7.15                                               |  |                                       | 3.59  |                   | 940,408   |                                       |   | 3.82 
|5.23 889.40             |  | 1,236,263           |  | 3.48                                               |  |                                       | 26.05 |                   | 1,201,370 |                                       |   | 22.47
|                         |  |                     |  |                                                    |  |                                       |       |                   |           |                                       |   |      
|Total                    |  | 9,857,786           |  | 7.40                                               |  | $                                     | 5.78  |                   | 5,738,759 |                                       | $ | 6.95 
|                         |  |                     |  |                                                    |  |                                       |       |                   |           |                                       |   |      

Employee stock-based compensation recognized in 2007 and 2006 as a result of the adoption of SFAS
123(R) as well as pro forma disclosures according to the original provisions of SFAS 123 for the periods prior to the adoption of SFAS 123(R) use the Black-Scholes option pricing model for estimating the fair value of options granted under the
Companys equity incentive plans. The weighted average assumptions that were used to calculate the grant date fair value of the Companys employee stock option grants for the years ended December 31, 2007, 2006 and 2005 were as
follows:



|                         |  |               |   |  |      |   |  |      |  
|------------------------ |  | ------------- | - |  | ---- | - |  | ---- | -
|                         |  | Stock Options |  
|                         |  | 2007          |   |  | 2006 |   |  | 2005 |  
|Risk-free interest rate  |  | 4.66          | % |  | 4.71 | % |  | 3.91 | %
|Expected volatility      |  | 51            | % |  | 59   | % |  | 99   | %
|Expected life (in years) |  | 5             |   |  | 5    |   |  | 5    |  
|Dividend yield           |  | 0             | % |  | 0    | % |  | 0    | %

Risk-free interest rates for the options were taken from the Daily Federal Yield Curve Rates on
the grant dates for the expected life of the options as published by the Federal Reserve.

The expected volatility of the stock options in
2007 and 2006 was based upon historical data and other relevant factors such as the Companys changes in historical volatility and its capital structure in addition to mean reversion. In 2005, the expected volatility was based on historical
data.

In the analysis of expected life the Company used an approach that determines the time from grant to exercise for options that have
been exercised and adjusts this number for the expected time to exercise for options that have not yet been exercised. The expected time to exercise for options that have not yet been exercised is calculated from grant to the midpoint of contractual
termination of the option and the later of measurement date or vesting date. All times are weighted by number of option shares in developing the expected life assumption. In 2005, the expected life was based on historical data.

There were no employee stock purchase rights grants in 2007, 2006 or 2005. The weighted-average fair value of options granted in 2007 and 2006 was $1.51
and $1.62 per share, respectively. The weighted-average fair value and exercise price of options granted in 2005 whose exercise price was equal to the market price of the stock on the grant date was $1.23 and $1.60 per share, respectively. The
weighted-average fair value and exercise price of options granted in 2005 whose exercise price exceeded the market price of the stock on the grant date was $1.07 and $1.87 per share, respectively.



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The forfeiture rate of employee stock options for 2006 and 2007 was calculated using the Companys
historical terminations data. Forfeitures of employee stock options for 2005 were accounted for on an as-incurred basis.

Prior to
January 1, 2006, the Company followed the disclosure-only provisions under SFAS 123. Compensation expense for pro forma purposes was reflected over the vesting period, in accordance with the method described in FIN 28. The following table
presents the pro forma effect of the related adjustments on net loss and net loss per share for the year ended December 31, 2005 as if the Company had applied the fair value recognition provisions of SFAS 123 to stock-based employee
compensation (in thousands, except per share data):



|                                                                                                              |  |                           |         |  
|------------------------------------------------------------------------------------------------------------- |  | ------------------------- | ------- | -
|                                                                                                              |  | YearEndedDecember 31,2005 |        
|Net loss, as reported                                                                                         |  | $                         | (17,966 | )
|Add: Stock-based employee compensation expense included in reported net loss                                  |  |                           | 38      |  
|Deduct: Total stock-based employee compensation expense determined under the fair value method for all awards |  |                           | (7,393  | )
|                                                                                                              |  |                           |         |  
|Net loss, pro forma                                                                                           |  | $                         | (25,321 | )
|                                                                                                              |  |                           |         |  
|Basic and diluted net loss per share:                                                                         |  |                           |         |  
|As reported                                                                                                   |  | $                         | (0.58   | )
|Pro forma                                                                                                     |  | $                         | (0.82   | )

The Company had used the intrinsic-value method in accounting for its stock-based compensation
plans prior to 2006. Accordingly, compensation cost had been recognized in the financial statements for those options issued with exercise prices at less than fair value on the date of grant. These amounts were included as a component of
stockholders equity (deficit) and were being amortized on an accelerated basis by charges to operations over the vesting period of the options, consistent with the method described in FIN 28. Amortization of deferred stock-based compensation
was $38,000 in 2005. No options were granted with an exercise price below the fair market value during fiscal years 2007, 2006 and 2005.

Note 8.
Warrant Liability

The warrants issued to the Investors in June, September and October 2005 (collectively referred to as the
Warrants) had cash penalties for the failure to register the underlying shares of common stock. Pursuant to EITF Issue No. 00-19, Accounting for Derivative Financial Instruments Indexed to, and Potentially Settled in, a
Companys Own Stock (EITF 00-19), the Company recorded the Warrants as liabilities at their fair value using the Black-Scholes valuation model with changes in value reported to other income or expense each period. For the
years ended December 31, 2007 and 2006, $0 and $774,000 were recorded to other expense for the change in fair value of the Warrants. For the year ended December 31, 2005, $331,000 was recorded to other income for the change in fair value
of the Warrants.

The Warrants require physical settlement but allow for net-share settlement if the underlying shares of common stock are
not registered. A maximum of 1,914,586 shares of common stock could be issued to settle the Warrants under a net-share settlement.

As
noted above in Note 7, in May 2006, the Company amended the Registration Agreement related to the Private Placements to extend the registration deadline of the shares of common stock and underlying shares of common stock of the warrants issued to
the Investors. The Company amended the penalty for failure to register the underlying shares of common stock from cash to share-based payments, with a maximum limit of 59,383 penalty shares to be issued. Pursuant to EITF 00-19, with the elimination
of these cash penalties and a maximum



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limit on penalty shares, the fair value of the Warrants on the date of this amendment was reclassified to equity from liability, and gains or losses recorded
to account for the contract at fair value during the period that the contract was classified as a liability were not reversed.

Note 9. Restructuring
Costs

As of December 31, 2007, the Company has $2.8 million in recorded restructuring liabilities primarily related to excess
leased facilities exited before 2003. The restructuring reserve was recorded pursuant to the provisions of EITF 94-3 and continues to be evaluated pursuant to the requirements thereof. Additionally, the Company vacated two buildings during 2005.
These charges totaled $186,000 for the year ended December 31, 2005, and were recorded in the Companys consolidated statements of operations as restructuring costs.

In December 2005, the Company consolidated its research and development operations into one location in Menlo Park, California to optimize the
Companys research and development processes and decrease overall operating expenses. As a result, the Company terminated the employment of 15 employees based in New Hampshire. As a result of this consolidation, the Company incurred a
restructuring charge of $282,000 related to employee termination costs.

In December 2006, the Company determined that it may not be able
to sublease a leased facility in Princeton, New Jersey, and changed its assumption of subleasing this excess space. The Company recorded a restructuring charge of $739,000 as of December 31, 2006 mainly related to this change in estimate of
sublease assumption that was not subject to any contractual arrangement. In 2006, there was also a restructuring recovery of $36,000 due to the change in estimates of termination of certain employees.

In July 2007, the Company implemented various cost reduction and restructuring activities to reduce operating costs. The expense related to the reduction
in work force was approximately $240,000 and expense related to ceasing use of one of our offices was approximately $8,000.

In September
2007, the Company agreed with the landlord of one of the facilities included in the restructuring accrual to surrender the remaining term of the lease in exchange for a lump sum cash payment. As a result of this agreement, the Company recorded
additional restructuring expense of approximately $319,000. The lump sum cash payment was primarily made by surrender of the existing lease deposit of approximately $2.1 million.

Should facilities operating lease rental rates continue to decrease in these markets or should it take longer than expected to find a suitable tenant to
sublease these facilities, the actual loss could exceed this estimate. Future cash outlays are anticipated through January 2011 unless the Company negotiates to exit the leases at an earlier date. Sublease payments received were approximately $2.0
million, $1.7 million and $494,000 in the years ended December 31, 2007, 2006 and 2005, respectively.

A summary of restructuring
expenses, payments, and liabilities for the years ended December 31, 2005, 2006 and 2007 is as follows (in thousands):



|                                           |  |           |      |   |            |   |        |       |  |   |        |  
|------------------------------------------ |  | --------- | ---- | - | ---------- | - | ------ | ----- |  | - | ------ | -
|                                           |  | Severance |      |   | Facilities |   |        | Total | 
|Restructuring accrual at December 31, 2004 |  | $         |     |   |            | $ | 10,794 |       |  | $ | 10,794 |  
|Restructuring charge                       |  |           | 282  |   |            |   | 186    |       |  |   | 468    |  
|Payments made                              |  |           |     |   |            |   | (4,204 | )     |  |   | (4,204 | )
|Sublease payments received                 |  |           |     |   |            |   | 494    |       |  |   | 494    |  
|                                           |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at December 31, 2005 |  |           | 282  |   |            |   | 7,270  |       |  |   | 7,552  |  
|Restructuring charge (recoveries)          |  |           | (36  | ) |            |   | 739    |       |  |   | 703    |  
|Payments made                              |  |           | (246 | ) |            |   | (3,557 | )     |  |   | (3,803 | )
|Sublease payments received                 |  |           |     |   |            |   | 1,650  |       |  |   | 1,650  |  
|                                           |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at December 31, 2006 |  |           |     |   |            |   | 6,102  |       |  |   | 6,102  |  
|Restructuring charge                       |  |           | 240  |   |            |   | 327    |       |  |   | 567    |  
|Payments made                              |  |           | (240 | ) |            |   | (5,645 | )     |  |   | (5,885 | )
|Sublease payments received                 |  |           |     |   |            |   | 1,968  |       |  |   | 1,968  |  
|                                           |  |           |      |   |            |   |        |       |  |   |        |  
|Restructuring accrual at December 31, 2007 |  | $         |     |   |            | $ | 2,752  |       |  | $ | 2,752  |  
|                                           |  |           |      |   |            |   |        |       |  |   |        |  



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Note 10. Retirement Plan

The Company has a 401(k) retirement plan, which covers substantially all employees. Eligible employees may make salary deferral (before tax) contributions up to a specified amount. The Company, at its discretion, may
make additional matching contributions on behalf of the participants of the retirement plan. The Company made no contributions for the years ended December 31, 2007, 2006 and 2005.

eVergance has a 401(k) retirement plan whereby the Company may voluntarily match employee contributions at 100% up to 4% of eligible salary. Since the
acquisition date of June 14, 2007, the Company made contributions in the amount of $52,000.

Note 11. Income Taxes

In June 2006, the FASB issued FIN 48. FIN 48 establishes a single model to address accounting for uncertain tax positions. FIN 48 clarifies the accounting
for income taxes by prescribing a minimum recognition threshold a tax position is required to meet before being recognized in the financial statements. FIN 48 also provides guidance on derecognition, measurement classification, interest and
penalties, accounting in interim periods, disclosure and transition. The Company adopted FIN 48 on January 1, 2007. As a result of the implementation of FIN 48, the Company did not recognize any increase or decrease in the liability for
unrecognized tax benefits. A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows:



|                                                             |  |   |         |  
|------------------------------------------------------------ |  | - | ------- | -
|Balance at January 1, 2007                                   |  | $ | 145,000 |  
|Additions based on tax positions related to the current year |  |   | 32,000  |  
|Additions for positions of prior years                       |  |   | 0       |  
|Reductions for tax positions of prior years                  |  |   | (32,000 | )
|Settlements                                                  |  |   | 0       |  
|                                                             |  |   |         |  
|Balance at December 31, 2007                                 |  | $ | 145,000 |  
|                                                             |  |   |         |  

The Company recognizes interest accrued related to unrecognized tax benefits as a component of
income tax expense. During the years ended December 31, 2007, 2006, and 2005, the Company recognized approximately $16,000, ($5,000), and $10,000 in interest and penalties, respectively. The Company accrued approximately $44,000 and $28,000 for
the payment of interest and penalties accrued at December 31, 2007 and 2006, respectively.

The tax years 2003-2007 remain open to
examination by the major taxing jurisdiction to which the Company is subject. The Company does not anticipate significant changes to its uncertain tax positions through December 31, 2008.

The components of loss before income taxes are as follows:



|              |  |              |        |   |      |   |        |      |  |   |         |  
|------------- |  | ------------ | ------ | - | ---- | - | ------ | ---- |  | - | ------- | -
|              |  | December 31, |       
|              |  | 2007         |        |   | 2006 |   |        | 2005 | 
|United States |  | $            | (7,862 | ) |      | $ | (2,609 | )    |  | $ | (19,661 | )
|International |  |              | 8      |   |      |   | 402    |      |  |   | 1,891   |  
|              |  |              |        |   |      |   |        |      |  |   |         |  
|Total         |  | $            | (7,854 | ) |      | $ | (2,207 | )    |  | $ | (17,770 | )
|              |  |              |        |   |      |   |        |      |  |   |         |  



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The components of the provision for income taxes are as follows (in thousands):



|                                                                                       |  |                         |        |   |      |   |      |      |  |   |        |  
|-------------------------------------------------------------------------------------- |  | ----------------------- | ------ | - | ---- | - | ---- | ---- |  | - | ------ | -
|                                                                                       |  | Year Ended December 31, |       
|                                                                                       |  | 2007                    |        |   | 2006 |   |      | 2005 | 
|Federal tax benefit at statutory rate                                                  |  | $                       | (2,670 | ) |      | $ | (750 | )    |  | $ | (6,042 | )
|Current year net operating losses and temporary differences, no tax benefit recognized |  |                         | 2,136  |   |      |   | (200 | )    |  |   | 5,979  |  
|Stock-based compensation                                                               |  |                         | 493    |   |      |   | 253  |      |  |   |       |  
|Nondeductible warrant expense                                                          |  |                         |       |   |      |   | 670  |      |  |   |       |  
|Other permanent differences                                                            |  |                         | 41     |   |      |   | 27   |      |  |   | 63     |  
|Foreign taxes                                                                          |  |                         | 167    |   |      |   | 219  |      |  |   | 196    |  
|                                                                                       |  |                         |        |   |      |   |      |      |  |   |        |  
|Total income tax expense                                                               |  | $                       | 167    |   |      | $ | 219  |      |  | $ | 196    |  
|                                                                                       |  |                         |        |   |      |   |      |      |  |   |        |  

In 2007, 2006 and 2005, certain foreign subsidiaries were profitable, based upon application of
the Companys intercompany transfer pricing agreements, which resulted in income tax expense totaling approximately $167,000, $219,000, and $196,000, respectively, in those foreign jurisdictions.

Deferred tax assets (liabilities) consist of the following (in thousands):



|                          |  |                         |          |   |      |   |          |  
|------------------------- |  | ----------------------- | -------- | - | ---- | - | -------- | -
|                          |  | Year Ended December 31, |         
|                          |  | 2007                    |          |   | 2006 |  
|Deferred tax assets:      |  |                         |          |   |      |   |          |  
|Accruals and reserves     |  | $                       | 1,582    |   |      | $ | 2,808    |  
|Property and equipment    |  |                         | 6,995    |   |      |   | 7,996    |  
|Credit carryforward       |  |                         | 2,296    |   |      |   | 2,296    |  
|Stock based compensation  |  |                         | 25,977   |   |      |   | 25,511   |  
|Other                     |  |                         | 613      |   |      |   | 646      |  
|Net operating loss        |  |                         | 174,170  |   |      |   | 170,007  |  
|                          |  |                         |          |   |      |   |          |  
|Gross deferred tax assets |  |                         | 211,633  |   |      |   | 209,264  |  
|Valuation allowance       |  |                         | (211,633 | ) |      |   | (209,264 | )
|                          |  |                         |          |   |      |   |          |  
|Net deferred tax assets   |  | $                       |         |   |      | $ |         |  
|                          |  |                         |          |   |      |   |          |  

The net change in the valuation allowance for the year ended December 31, 2007 was an
increase of approximately $2.4 million due to current year losses net of the effect of the expiration of tax carryforwards and other assets. The net change in the valuation allowance for the year ended December 31, 2006 was a decrease of
approximately $3.4 million due to current year taxable income net of the effect of the expiration of tax carryforwards and other assets. Management believes that sufficient uncertainty exists as to whether the deferred tax assets will be realized,
and accordingly, a valuation allowance is required.

A portion of deferred tax assets relating to net operating losses pertain to acquired
net operating loss carryforwards of approximately $8.6 million. When recognized, the tax benefit of these loss carryforwards will be accounted for as a credit to reduce goodwill or acquired intangibles, if remaining, rather than a reduction of
income tax expense.

As of December 31, 2007, the Company had net operating loss carryforwards for federal and state income tax
purposes of approximately $455 million and $344 million, respectively. The federal and state net operating loss carryforwards, if not offset against future taxable income, will expire by 2026. The Company also had foreign net operating loss
carryforwards of approximately $8 million. The foreign losses expire at various dates and some can be carried forward indefinitely. The Company also had federal and state research credit carryforwards of approximately $1.4 million and $1.3 million,
respectively. The federal credits will expire by 2022 and the state credits have no expiration.



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Pursuant to the Internal Revenue Code, the amounts of and benefits from net operating loss carryforwards
may be impaired or limited in certain circumstances. Events which cause limitations in the amount of net operating losses that the Company may utilize in any one year include, but are not limited to, a cumulative ownership change of more than 50% of
the Company, as defined, over a three-year period. The portion of the net operating loss and tax credit carryforwards subject to potential limitation has not been included in deferred tax assets.

A portion of deferred tax assets relating to net operating losses, pertains to net operating loss carryforwards resulting from tax deductions upon the
exercise of employee stock options of approximately $6.3 million. When recognized, the tax benefit of these loss carryforwards will be accounted for as a credit to additional paid-in capital rather than a reduction of the income tax expense.

The Company has deferred calculating U.S. income tax on certain foreign earnings that are deemed to be permanently re-invested overseas.
Determination of the unrecognized deferred tax liability is not currently practicable and the amount is not expected to be material.

Note 12.
Information About Geographic Areas

The Company considers itself to be in a single industry segment: specifically the licensing and
support of its software applications. Revenue classification is based upon customer location. Geographic information on revenues for the years ended December 31, 2007, 2006, and 2005 is as follows (in thousands):



|              |  |                         |        |      |   |        |  |   |       
|------------- |  | ----------------------- | ------ | ---- | - | ------ |  | - | ------
|              |  | Year Ended December 31,
|              |  | 2007                    |        | 2006 |   | 2005  
|North America |  | $                       | 45,449 |      | $ | 36,894 |  | $ | 30,039
|Europe        |  |                         | 14,511 |      |   | 16,203 |  |   | 11,848
|Asia Pacific  |  |                         | 834    |      |   | 933    |  |   | 1,241 
|              |  |                         |        |      |   |        |  |   |       
|              |  | $                       | 60,794 |      | $ | 54,030 |  | $ | 43,128
|              |  |                         |        |      |   |        |  |   |       

Geographic information on the Companys long-lived assets (Property and Equipment, net, and
Other Assets), based on physical location, are as follows (in thousands):



|              |  |              |       |      |   |      
|------------- |  | ------------ | ----- | ---- | - | -----
|              |  | December 31,
|              |  | 2007         |       | 2006
|United States |  | $            | 2,854 |      | $ | 1,974
|International |  |              | 105   |      |   | 2,217
|              |  |              |       |      |   |      
|              |  | $            | 2,959 |      | $ | 4,191
|              |  |              |       |      |   |      

Note 13. Related Party Transactions

On October 30, 2006, the Company entered into a consulting agreement (the Consulting Agreement) with William T. Clifford, a member of the
Companys Board of Directors. Mr. Clifford provided consulting services to the Companys management as an independent contractor on matters pertaining to strategic planning and business (in addition to his role as a member of the
Board of Directors) for a period of twelve months that commenced on January 24, 2006. As of December 31, 2007, the Company had an accrued liability of $59,900 in consideration for his consulting services pursuant to the terms of the
Consulting Agreement.



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|ITEM 9. | CHANGES IN AND DISAGREEMENTS WITH ACCOUNTANTS ON ACCOUNTING AND FINANCIAL DISCLOSURE
|------- | ------------------------------------------------------------------------------------

In January 2006, Deloitte & Touche LLP informed us that it would resign as our independent registered public accounting firm upon the completion
of its review of our financial statements for the quarter and six months ended June 30, 2005.

In March 2006, we appointed Burr,
Pilger & Mayer LLP as our new independent registered public accounting firm.



|ITEM 9A. | CONTROLS AND PROCEDURES.
|-------- | ------------------------

Evaluation of
Disclosure Controls and Procedures

Disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the
Exchange Act) are designed to ensure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized, and reported within the time periods specified in SEC rules and forms and that
such information is accumulated and communicated to management, including the Chief Executive Officer and the Chief Financial Officer, to allow timely decisions regarding required disclosures.

In connection with the preparation of this report, our management, under the supervision and with the participation of the Chief Executive Officer and
Chief Financial Officer, conducted an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures as of the end of the period covered by this report. Based on that evaluation and the identification of a
material weakness in internal control over financial reporting (described below), our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures were not effective as of the end of the period
covered by this report. Nevertheless, based on a number of factors, including efforts to remediate the material weakness in internal control over financial reporting and the performance of additional procedures by management to ensure the
reliability of our financial reporting, we believe that the consolidated financial statements in this report fairly present, in all material respects, our financial position, results of operations and cash flows as of the date and for the period
presented and conform with GAAP.

Managements Report on Internal Control over Financial Reporting

Our management, under the supervision of the Chief Executive Officer and the Chief Financial Officer, is responsible for establishing and maintaining
adequate internal control over financial reporting. Internal control over financial reporting (as defined in Rules 13a-15(f) and 15d(f) under the Exchange Act) is a process designed to provide reasonable assurance regarding the reliability of
financial reporting and the preparation of financial statements for external purposes in accordance with GAAP. Internal control over financial reporting includes those policies and procedures which (a) pertain to the maintenance of records
that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of assets, (b) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with
GAAP, (c) provide reasonable assurance that receipts and expenditures are being made only in accordance with appropriate authorization of management and the board of directors, and (d) provide reasonable assurance regarding prevention or
timely detection of unauthorized acquisition, use or disposition of assets that could have a material effect on the financial statements. A material weakness is a deficiency, or a combination of deficiencies, in internal control over financial
reporting such that there is a reasonable possibility that a material misstatement of our annual or interim financial statements will not be prevented or detected on a timely basis.

In connection with the preparation of this report, our management, under the supervision and with the participation of the Chief Executive Officer and
Chief Financial Officer, conducted an evaluation of the effectiveness of our internal control over financial reporting as of the end of the period covered by this report based on the criteria established in Internal ControlIntegrated
Frameworkissued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). As a result of that evaluation, management



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identified the following control deficiency as of the end of the period covered by this report that constituted a material weakness:



| |  |  | Period-end financial reporting processWe did not maintain effective controls over the period-end reporting process, including controls with respect to
the review, supervision, and monitoring of accounting operations for both domestic and international operations, as set forth below.
| | - |  | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | Account reconciliations over balance sheet accounts, including deferred revenue and financial statement disclosures and both recurring and nonrecurring journal
entries, were not always adequately reviewed and approved for completeness on a timely basis.
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | We did not design and maintain effective controls to ensure the completeness, accuracy, and timeliness of the recording of accrued liabilities, reserves, and
operating expenses.
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | A new ERP system was implemented in the third quarter of 2007 that caused delays in reporting and performance of manual controls while personnel worked on the
change in system reporting. Although the ERP system was in place for the year end reporting, the controls implemented were not considered to be in place for a sufficient amount of time to be considered effective as of the end of the period covered
by this report.
| | - |  | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

This material weakness could result in misstatements of substantially all of our financial statement
accounts that would not be prevented or detected on a timely basis and would result in a material misstatement of our annual or interim consolidated financial statements.

Our independent registered public accounting firm, Burr, Pilger & Mayer LLP, has audited the effectiveness of our internal control over financial reporting as of the end of the period covered by this report
and has issued an attestation report on our internal control, which is included herein.

Remediation Plan

Our management has been actively engaged in the planning for, and implementation of, remediation efforts to address the material weakness in our internal
controls over period-end financial reporting process. These remediation efforts outlined below are intended to address the identified material weakness and to enhance our overall financial control environment.



| |  |  | We have effected personnel changes in our accounting and financial reporting functions.
| | - |  | ---------------------------------------------------------------------------------------



| |  |  | We will continue our efforts to establish or modify specific processes and controls to provide reasonable assurance with respect to the accuracy and integrity of
accounting entries and account reconciliations and the appropriate review and approval thereof. These efforts include:
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | Implementing and clarifying specific accounting and finance policies, applicable worldwide, regarding the establishment, increase, and release of accrued liability
and other balance sheet reserve accounts.
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | Enhancing the development and monitoring of processes and controls to ensure that appropriate account reconciliations and journals are prepared and reviewed as part
of standardized procedures.
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | ¡ |  | Implementing a new ERP system for our domestic and international operations. We expect that the design and implementation of a new ERP system will improve the
reliability of our financial reporting by reducing: the need for manual processes, subjective assumptions, and management discretion; the opportunities for errors and omissions; and our reliance on manual controls to detect and correct accounting
and financial reporting inaccuracies.
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The Audit Committee has directed our management to develop a detailed plan and
timetable for the implementation of the foregoing remedial measures (to the extent not already completed) and will monitor their implementation. In addition, under the direction of the Audit Committee, our management will continue to



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review and make necessary changes to the overall design of our internal control environment, as well as policies and procedures to improve the overall
effectiveness of internal control over financial reporting.

We believe the remediation measures described above will remediate the control
deficiencies we have identified and strengthen our internal control over financial reporting. We are committed to continuing to improve our internal control processes and will continue to diligently and vigorously review our financial reporting
controls and procedures. As we continue to evaluate and work to improve our internal control over financial reporting, we may determine to take additional measures to address control deficiencies or determine to modify, or in appropriate
circumstances not to complete, certain of the remediation measures described above.

Inherent Limitations over Internal Controls

Our system of controls is designed to provide reasonable, not absolute, assurance regarding the reliability and integrity of accounting and financial
reporting. Our management does not expect that our disclosure controls and procedures or our internal control over financial reporting will prevent or detect all errors and fraud. A control system, no matter how well designed and operated, can
provide only reasonable, not absolute, assurance that the objectives of the control system will be met. These inherent limitations include the following:



| |  |  | Judgments in decision-making can be faulty, and control and process breakdowns can occur because of simple errors or mistakes;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------



| |  |  | Controls can be circumvented by individuals, acting alone or in collusion with each other, or by management override;
| | - |  | ---------------------------------------------------------------------------------------------------------------------



| |  |  | The design of any system of controls is based in part on certain assumptions about the likelihood of future events, and there can be no assurance that any design
will succeed in achieving its stated goals under all potential future conditions;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Over time, controls may become inadequate because of changes in conditions or deterioration in the degree of compliance with associated policies or procedures; and
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The design of a control system must reflect the fact that resources are constrained, and the benefits of controls must be considered relative to their costs.
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------

Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance
that all control issues and instances of fraud, if any, have been detected.

Changes in Internal Control over Financial Reporting

During the third and fourth quarters, and since the end of fiscal year 2007, we have begun the implementation of some of the remedial measures
described above, including (a) certain personnel actions; (b) the implementation of more rigorous period-end financial reporting policies and processes involving journal-entry approval, supporting documentation, account reconciliations,
accrual review; (c) implementation of system generated controls to eliminate manual controls; and (d) increased oversight of international reporting.

During the 2006 year-end close we identified and reported a material weakness in our internal control over financial reporting related to stock-based compensation. This material weakness related to our failure to
complete a proper analysis of historical stock option vesting data within our system, which resulted in a net overstatement of our stock-based compensation during the interim reporting periods of fiscal year 2006.

Our management, with the oversight of the Audit Committee of the Board of Directors, addressed this material weakness and has implemented controls to
remediate this internal control weakness. We believe that we have corrected the material weakness relating to financial reporting for stock-based compensation by the end of the first quarter of 2007. New processes and internal controls have been
approved and implemented and we have concluded that as of the period covered by this report, these controls are operating effectively.



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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Board of Directors and Stockholders of

Kana Software, Inc.

We have audited the internal control over financial reporting of Kana Software, Inc. and its subsidiaries (the Company) as of
December 31, 2007, based on criteria established in Internal Control  Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Companys management is responsible for
maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Managements Report on Internal Control Over Financial
Reporting. Our responsibility is to express an opinion on the effectiveness of the Companys internal control over financial reporting based on our audit.

We conducted our audit in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about
whether effective internal control over financial reporting was maintained in all material respects. Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists,
testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis
for our opinion.

A companys internal control over financial reporting is a process designed to provide reasonable assurance
regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A companys internal control over financial reporting includes those
policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that
transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations
of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the companys assets that could have a material effect on the
financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect
misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may
deteriorate.

A material weakness is a deficiency, or combination of deficiencies, in internal control over financial reporting, such that
there is a reasonable possibility that a material misstatement of the companys annual or interim financial statements will not be prevented or detected on a timely basis. The following material weakness has been identified and included in
managements assessment.

As of December 31, 2007, the Company had not designed or maintained effective supervisory, monitoring
or process controls over the period-end reporting process. Controls over the completeness and accuracy of balance sheet account reconciliations, including deferred revenue and financial statement disclosures, as well as journal entries, both
recurring and nonrecurring, were not carried out consistently or effectively. Additionally, the Company did not design or maintain effective supervisory controls to ensure the completeness, accuracy and proper cut-off of expenses. This combination
of deficiencies constitutes a material weakness because there is a reasonable possibility that a material misstatement of the consolidated financial statements could result that would not be prevented or detected on a timely basis.



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This material weakness was considered in determining the nature, timing, and extent of audit tests
applied in our audit of the fiscal 2007 consolidated financial statements, and our opinion regarding the effectiveness of the Companys internal control over financial reporting does not affect our opinion on those consolidated financial
statements.

In our opinion, because of the effect of the material weakness described above on the achievement of the objectives of the
control criteria, Kana Software, Inc. did not maintain effective internal control over financial reporting as of December 31, 2007, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States), the consolidated balance sheets of Kana Software, Inc. and its subsidiaries as of
December 31, 2007 and 2006, and the related consolidated statements of operations, stockholders equity (deficit) and cash flows for each of the three years in the period ended December 31, 2007 and the related financial statement
schedule and our report dated March 17, 2008 expressed an unqualified opinion on those consolidated financial statements and the related financial statement schedule.

/s/ Burr, Pilger & Mayer LLP

San Jose, California

March 17, 2008



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|ITEM 9B. | OTHER INFORMATION.
|-------- | ------------------

Not applicable.



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PART III



|ITEM 10. | DIRECTORS, EXECUTIVE OFFICERS AND CORPORATE GOVERNANCE.
|-------- | -------------------------------------------------------

Information regarding our executive officers, directors and Audit Committee and compliance with our Code of Ethics and Section 16(a) of the Exchange Act may be found in the sections captioned Executive Officers,
Proposal One  Election of Class III Directors, Code of Ethics and Conduct and Section 16(a) Beneficial Ownership Reporting Compliance appearing in the definitive Proxy Statement to be delivered to
stockholders in connection with the 2008 Annual Meeting of Stockholders. This information is incorporated herein by reference.

Our Board
of Directors has adopted a Code of Ethics and Conduct applicable to all of our directors, officers and employees, as required by applicable securities laws and the rules of the SEC and listing standards of The NASDAQ Global Market. A copy of our
Code of Ethics and Conduct is posted in the Corporate Governance section of our Internet website at www.kana.com under Investor Relations.



|ITEM 11. | EXECUTIVE COMPENSATION.
|-------- | -----------------------

Information with respect
to this item may be found in the section captioned Executive Compensation and Related Information appearing in the definitive Proxy Statement to be delivered to stockholders in connection with the 2008 Annual Meeting of Stockholders.
This information is incorporated herein by reference.



|ITEM 12. | SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT AND RELATED STOCKHOLDER MATTERS.
|-------- | -----------------------------------------------------------------------------------------------

Information with respect to this item may be found in the sections captioned Security Ownership of Certain Beneficial Owners and Management,
Executive Compensation and Related Information and Equity Compensation Plan Information appearing in the definitive Proxy Statement to be delivered to stockholders in connection with the 2008 Annual Meeting of Stockholders.
This information is incorporated herein by reference.



|ITEM 13. | CERTAIN RELATIONSHIPS AND RELATED TRANSACTIONS, AND DIRECTOR INDEPENDENCE.
|-------- | --------------------------------------------------------------------------

Information with respect to this item may be found in the section captioned Certain Relationships and Related Transactions and Director Independence appearing in the definitive Proxy Statement to be
delivered to stockholders in connection with the 2008 Annual Meeting of Stockholders. This information is incorporated herein by reference.



|ITEM 14. | PRINCIPAL ACCOUNTANT FEES AND SERVICES.
|-------- | ---------------------------------------

Information with respect to this item may be found in the section captioned Principal Accountant Fees and Services appearing in the definitive Proxy Statement to be delivered to stockholders in connection with the 2008 Annual
Meeting of Stockholders. This information is incorporated herein by reference.



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PART IV



|ITEM 15. | EXHIBITS AND FINANCIAL STATEMENT SCHEDULES.
|-------- | -------------------------------------------

(a)
The following documents are filed as part of this Report:

1. Financial Statements:



|                                                                                                                |  |     
|--------------------------------------------------------------------------------------------------------------- |  | ----
|                                                                                                                |  | Page
|Report of Independent Registered Public Accounting Firm                                                         |  | 53  
|Consolidated Balance Sheets as of December 31, 2007 and 2006                                                    |  | 54  
|Consolidated Statements of Operations for the Years ended December 31, 2007, 2006, and 2005                     |  | 55  
|Consolidated Statements of Stockholders Equity (Deficit) for the Years ended December 31, 2007, 2006, and 2005 |  | 56  
|Consolidated Statements of Cash Flows for the Years ended December 31, 2007, 2006, and 2005                     |  | 58  
|Notes to Consolidated Financial Statements                                                                      |  | 59  

2. Financial Statement Schedules:



|         |  |                                   |  |     
|-------- |  | --------------------------------- |  | ----
|Schedule |  | Title                             |  | Page
|II       |  | Valuation and Qualifying Accounts |  | 96  

Schedules not listed above have been omitted because they are not applicable, not required, or the
information required to be set forth therein is included in the consolidated financial statements or notes thereto.

3. Exhibits:



|               |  |                                                                                                                                                    |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | -------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                    |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|3.01           |  | Second Amended and Restated Certificate of Incorporation, as amended by the Certificate of Amendment dated April 18, 2000.                         |  | 8-K                       |  | 000-27163 |  | 3.1     |  | 5/4/00     |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.02           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation dated April 18, 2001.                                     |  | S-8                       |  | 333-64552 |  | 4.02    |  | 7/3/01     |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.03           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation filed on December 11, 2001.                               |  | S-3                       |  | 333-77068 |  | 4.03    |  | 1/18/02    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.04           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation dated November 21, 2005.                                  |  | 8-A                       |  | 000-27163 |  | 3.04    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.05           |  | Amended and Restated Bylaws, as amended October 12, 2001.                                                                                          |  | 10-K                      |  | 000-27163 |  | 3.05    |  | 3/28/03    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.06           |  | Certificate of Designation of Series A Junior Participating Preferred Stock, as filed with the Secretary of State of Delaware on January 27, 2006. |  | 8-K                       |  | 000-27163 |  | 3.01    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|4.01           |  | Form of Specimen Common Stock Certificate.                                                                                                         |  | S-1/A                     |  | 333-82587 |  | 4.01    |  | 9/21/99    |  |              



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|               |  |                                                                                                                                                                          |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                          |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                      |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|4.02           |  | Form of Rights Certificate.                                                                                                                                              |  | 8-K                       |  | 000-27163 |  | 4.01    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|4.03           |  | Rights Agreement, dated as of January 26, 2006, by and between Kana Software, Inc. and U.S. Stock Transfer Corporation.                                                  |  | 8-K                       |  | 000-27163 |  | 4.02    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.01          |  | Kana Software, Inc. 1999 Stock Incentive Plan, as amended.**                                                                                                             |  | 10-Q                      |  | 000-27163 |  | 10.01   |  | 11/14/06   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.02          |  | Kana Software, Inc. 1999 Employee Stock Purchase Plan, as amended.**                                                                                                     |  | S-4/A                     |  | 333-59754 |  | 10.23   |  | 5/18/01    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.03          |  | Kana Software, Inc. 1999 Special Stock Option Plan.**                                                                                                                    |  | S-8                       |  | 333-32460 |  | 99.01   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.04          |  | Kana Software, Inc. 1999 Special Stock Option PlanForm of Nonstatutory Stock Option Agreement4-year vesting.**                                                         |  | S-8                       |  | 333-32460 |  | 99.02   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.05          |  | Kana Software, Inc. 1999 Special Stock Option PlanForm of Nonstatutory Stock Option Agreement30-month vesting.**                                                       |  | S-8                       |  | 333-32460 |  | 99.03   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.06          |  | Broadbase Software, Inc. 2000 Stock Incentive Plan, as amended.**±                                                                                                       |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 11/14/06   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.07          |  | Broadbase Software, Inc. 2000 Stock Incentive Plan, as amended, related forms of agreements.**±                                                                          |  | S-8                       |  | 333-38480 |  | 4.09    |  | 6/02/00    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.08          |  | Broadbase Software, Inc. 1999 Equity Incentive Plan, as amended November 2, 2000.**±                                                                                     |  | S-4/A                     |  | 333-4896  |  | 4.09    |  | 11/09/00   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.09          |  | Kana Software, Inc. 1997 Stock Option Plan.**                                                                                                                            |  | S-1                       |  | 333-82587 |  | 10.1    |  | 7/09/97    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.10          |  | Lease Agreement, dated December 23, 1999, between Broadbase Software, Inc. and Bohannon Trusts Partnership II.±                                                          |  | 10-Q                      |  | 000-27163 |  | 10.03   |  | 5/11/00    |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.11          |  | Lease Agreement, dated August 11, 2000, between Broadbase Software, Inc. and J. Robert S. Wheatley and Roger A. Fields, d.b.a. R & R Properties.±                        |  | 10-Q                      |  | 000-27163 |  | 10.4    |  | 11/13/00   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.12          |  | Assignment Agreement and First Amendment of Lease dated November 11, 2002 between the Registrant and J. Robert S. Wheatley and Roger A. Fields, d.b.a. R & R Properties. |  | 8-K                       |  | 000-27163 |  | 99.1    |  | 11/21/02   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.13          |  | Share Purchase Agreement by and among Kana Software, Inc., TCV IV, L.P., and TCV IV Strategic Partners, L.P., dated as of November 28, 2001.                             |  | 8-K/A                     |  | 000-27163 |  | 99.01   |  | 12/13/01   |  |              
|               |  |                                                                                                                                                                          |  |                           |  |          
|10.14          |  | Warrant to Purchase Common Stock, dated December 10, 2003, between Kana Software, Inc. and IBM.                                                                          |  | 10-K                      |  | 000-27163 |  | 10.20   |  | 3/19/04    |  |              



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|               |  |                                                                                                                                                                                                                                                              |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                                                              |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                                                          |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.15          |  | Common Stock and Warrant Purchase Agreement, dated as of June 25, 2005, by and among Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master
Fund, Ltd.                                                      |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.16          |  | Registration Rights Agreement, dated as of June 25, 2005, by and among Kana Software, Inc. and Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund, Ltd.                                                                 |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.17          |  | Form of Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund, Ltd. in connection with the Common
Stock and Warrant Purchase Agreement, dated as of June 25, 2005. |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.18          |  | Common Stock and Warrant Purchase Agreement, dated as of September 29, 2005, by and among Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP
Master Fund, Ltd.                                                 |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.19          |  | Registration Rights Agreement, dated as of September 29, 2005, between Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd.                                                                    |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.20          |  | Form of Stock Purchase Warrant issued by Kana Software, Inc. to Nightwatch Capital Partners, LP and NightWatch Capital Partners II, LP in connection with the Common Stock and Warrant Purchase
Agreement, dated as of September 29, 2005.                   |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.21          |  | Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., in connection with the Common Stock and Warrant Purchase Agreement, dated as of September 29, 2005.                                                                           |  | 8-K                       |  | 000-27163 |  | 10.04   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.22          |  | Amendment to Registration Rights Agreement, dated September 29, 2005.                                                                                                                                                                                        |  | 8-K                       |  | 000-27163 |  | 10.05   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.23          |  | Form of Amended and Restated Stock Purchase Warrant issued by Kana Software, Inc. to Nightwatch Capital Partners, LP and NightWatch, dated September 29, 2005.                                                                                               |  | 8-K                       |  | 000-27163 |  | 10.06   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.24          |  | Amended and Restated Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., dated September 29, 2005.                                                                                                                                |  | 8-K                       |  | 000-27163 |  | 10.07   |  | 10/03/05   |  |              



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|               |  |                                                                                                                                                                                                                         |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                         |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                     |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.25          |  | Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners, LP, dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated as
of September 29, 2005.    |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.26          |  | Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners II, LP, dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated
as of September 29, 2005. |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.27          |  | Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated as of
September 29, 2005.              |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.28          |  | Second Amendment to Registration Rights Agreement, dated May 8, 2006, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master
Fund, Ltd.                   |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 5/11/06    |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.29          |  | First Amendment to Registration Rights Agreement, dated May 8, 2006, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd.                    |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 5/11/06    |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.30          |  | Letter Agreement, dated as of September 29, 2005, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II LP and RHP Master Fund Ltd.                                         |  | 10-Q                      |  | 000-27163 |  | 10.08   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.31          |  | Offer letter to John M. Thompson datedOctober 8, 2004.**                                                                                                                                                                |  | 10-Q                      |  | 000-27163 |  | 10.2    |  | 11/15/04   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.32          |  | Employment Offer Letter, between Kana Software, Inc. and Michael S. Fields, dated as of September 9, 2005.**                                                                                                            |  | 8-K/A                     |  | 000-27163 |  | 10.01   |  | 11/23/05   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.33          |  | Consulting Agreement, between Kana Software, Inc. and Michael S. Fields, dated as of July 25, 2005.**                                                                                                                   |  | 8-K/A                     |  | 000-27163 |  | 10.02   |  | 11/23/05   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.34          |  | Consulting Agreement, between Kana Software, Inc. and William T. Clifford, dated October 30, 2006.**                                                                                                                    |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 11/03/06   |  |              
|               |  |                                                                                                                                                                                                                         |  |                           |  |          
|10.35          |  | Offer Letter to Jay A. Jones, dated as ofAugust 14, 2006.**                                                                                                                                                             |  | 10-Q                      |  | 000-27163 |  | 10.03   |  | 11/14/06   |  |              



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|               |  |                                                                                                                                                                                                                                 |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                                 |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                             |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.36          |  | Employment Agreement, dated May 4, 2007, between Kana Software, Inc. and Mark A. Angel.**                                                                                                                                       |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 8/14/07    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.37          |  | Offer Letter to Michael J. Shannahan, dated as of February 28, 2008.**                                                                                                                                                          |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.38          |  | Description of Director Cash Compensation Arrangements, adopted April 20, 2006.**                                                                                                                                               |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 4/25/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.39          |  | Description of Executive Compensation Plan for Fiscal Year 2007.**                                                                                                                                                              |  | 8-K                       |  | 000-27163 |  | 99.01   |  | 10/29/07   |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.40          |  | Business Financing Agreement, dated as of November 30, 2005, between Bridge Bank, National Association and Kana Software, Inc.                                                                                                  |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 12/07/05   |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.41          |  | Business Financing Agreement, dated as of December 29, 2005, between Bridge Bank, National Association and Kana Software, Inc.                                                                                                  |  | 10-K                      |  | 000-27163 |  | 10.41   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.42          |  | Business Financing Modification Agreement, dated as of December 29, 2005, between Kana Software, Inc. and Bridge Bank, National Association.                                                                                    |  | 10-K                      |  | 000-27163 |  | 10.42   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.43          |  | Business Financing Modification Agreement, dated as of March 30, 2006, between Kana Software, Inc. and Bridge Bank, National Association.                                                                                       |  | 10-K                      |  | 000-27163 |  | 10.43   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.44          |  | Business Financing Modification Agreement, dated as of March 30, 2006, between Kana Software, Inc. and Bridge Bank, National Association.                                                                                       |  | 10-K                      |  | 000-27163 |  | 10.44   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.45          |  | Amended and Restated Loan and Security Agreement, dated February 27, 2007, between Kana Software, Inc. and Bridge Bank, N.A., as modified by Loan and Security Agreement, dated February 28,
2007 and as amended on May 7, 2007 |  | 10-Q                      |  | 000-27163 |  | 10.01   |  | 5/14/07    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.46          |  | Employment Termination, Release and Consulting Agreement, between Kana Software, Inc. and Brian Kelly, dated May 31, 2006.**                                                                                                    |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 6/13/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.47          |  | Patent License and Settlement Agreement, dated March 23, 2007, between Kana Software, Inc. and Polaris IP, LLC.                                                                                                                |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 5/14/07    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|21.01          |  | List of subsidiaries of Registrant.                                                                                                                                                                                             |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|23.01          |  | Consent of Independent Registered Public Accounting Firm.                                                                                                                                                                       |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|24.01          |  | Power of Attorney (included on page 97 of this Annual Report on Form 10-K).                                                                                                                                                     |  |                           |  |           |  |         |  |            |  | X            



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|               |  |                                                                                                                                                   |  |                           |  |          |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | -------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                   |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                               |  | Form                      |  | File No. |  | Exhibit |  | FilingDate |  | FiledHerewith
|31.01          |  | Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                               |  |                           |  |          |  |         |  |            |  | X            
|               |  |                                                                                                                                                   |  |                           |  |         
|31.02          |  | Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                               |  |                           |  |          |  |         |  |            |  | X            
|               |  |                                                                                                                                                   |  |                           |  |         
|32.01          |  | Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. * |  |                           |  |          |  |         |  |            |  | X            
|               |  |                                                                                                                                                   |  |                           |  |         
|32.02          |  | Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. * |  |                           |  |          |  |         |  |            |  | X            



|* | These certifications accompany KANAs Annual Report on Form 10-K; they are not deemed filed with the Securities and Exchange Commission and are not to be
incorporated by reference in any filing of KANA under the Securities Act of 1933, or the Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any filings.
|- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

|** | Indicates management contract or compensatory plan or arrangement.
|-- | ------------------------------------------------------------------

|± | Filed by Broadbase Software, Inc.
|- | ---------------------------------

| | Confidential treatment has been requested with regard to portions of the exhibit. Such portions were filed separately with the Securities and Exchange Commission.
|- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------



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SCHEDULE IIVALUATION AND QUALIFYING ACCOUNTS

KANA SOFTWARE, INC.



|                                 |  |                           |     |                            |   |            |  |   |                      |   |  |   |    
|-------------------------------- |  | ------------------------- | --- | -------------------------- | - | ---------- |  | - | -------------------- | - |  | - | ---
|                                 |  | BalanceatBeginningof Year |     | Amountsrecorded inExpenses |   | Deductions |  |   | Balanceat Endof Year
|Allowance for Doubtful Accounts: |  |                           |     |                            |   |            |  |   |                      |   |  |   |    
|Year ended December 31, 2007     |  | $                         | 155 |                            | $ | 160        |  | $ | (111                 | ) |  | $ | 204
|Year ended December 31, 2006     |  | $                         | 149 |                            | $ | 90         |  | $ | (84                  | ) |  | $ | 155
|Year ended December 31, 2005     |  | $                         | 586 |                            | $ | 26         |  | $ | (463                 | ) |  | $ | 149



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SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934,
the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized, in the city of Menlo Park, state of California, on March 17, 2008.



Kana Software, Inc./s/ MICHAEL S. FIELDSMichael S. FieldsChief Executive Officer and Chairman of the Board(Principal Executive Officer)


POWER OF ATTORNEY

KNOW ALL PERSONS BY THESE PRESENTS that each individual whose signature appears below constitutes and appoints Michael S. Fields and Michael J.
Shannahan, and each of them, his or her true lawful attorneys-in-fact and agents, with full power of substitution, for him or her and in his or her name, place and stead, in any and all capacities, to sign any and all amendments to this Annual
Report on Form 10-K and to file the same, with all exhibits thereto and all documents in connection therewith, with the Securities and Exchange Commission, granted unto said attorneys-in-fact and agents, and each of them, full power and authority to
do and perform each an every act and thing requisite and necessary to be done in and about the premises, as fully to all intents and purposes as he or she might or could do in person, hereby ratifying and confirming all that said attorneys-in-fact
and agents or any of them, or his or their substitute or substitutes, may lawfully do or cause to be done by virtue hereof.

Pursuant to
the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.



|                     |  |    |  |                                                     
|-------------------- |  | -- |  | ----------------------------------------------------
|Date: March 17, 2008 |  | By |  | /s/ MICHAEL S. FIELDS                               
|                     |  |    |  | Michael S. Fields                                   
|                     |  |    |  | Chief Executive Officer and Chairman of the Board   
|                     |  |    |  | (Principal Executive Officer)                       
|                     |  |   
|Date: March 17, 2008 |  | By |  | /s/ MICHAEL J. SHANNAHAN                            
|                     |  |    |  | Michael J. Shannahan                                
|                     |  |    |  | Executive Vice President and Chief Financial Officer
|                     |  |    |  | (Principal Financial and Accounting Officer)        
|                     |  |   
|Date: March 17, 2008 |  | By |  | /s/ JERRY R. BATT                                   
|                     |  |    |  | Jerry R. Batt                                       
|                     |  |    |  | Director                                            
|                     |  |   
|Date: March 17, 2008 |  | By |  | /s/ STEPHANIE VINELLA                               
|                     |  |    |  | Stephanie Vinella                                   
|                     |  |    |  | Director                                            



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|                     |  |    |  |                        
|-------------------- |  | -- |  | -----------------------
|Date: March 17, 2008 |  | By |  | /s/ WILLIAM T. CLIFFORD
|                     |  |    |  | William T. Clifford    
|                     |  |    |  | Director               
|                     |  |   
|Date: March 17, 2008 |  | By |  | /s/ JOHN F. NEMELKA    
|                     |  |    |  | John F. Nemelka        
|                     |  |    |  | Director               



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EXHIBIT INDEX



|               |  |                                                                                                                                                    |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | -------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                    |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|3.01           |  | Second Amended and Restated Certificate of Incorporation, as amended by the Certificate of Amendment dated April 18, 2000.                         |  | 8-K                       |  | 000-27163 |  | 3.1     |  | 5/4/00     |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.02           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation dated April 18, 2001.                                     |  | S-8                       |  | 333-64552 |  | 4.02    |  | 7/3/01     |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.03           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation filed on December 11, 2001.                               |  | S-3                       |  | 333-77068 |  | 4.03    |  | 1/18/02    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.04           |  | Certificate of Amendment to the Second Amended and Restated Certificate of Incorporation dated November 21, 2005.                                  |  | 8-A                       |  | 000-27163 |  | 3.04    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.05           |  | Amended and Restated Bylaws, as amended October 12, 2001.                                                                                          |  | 10-K                      |  | 000-27163 |  | 3.05    |  | 3/28/03    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|3.06           |  | Certificate of Designation of Series A Junior Participating Preferred Stock, as filed with the Secretary of State of Delaware on January 27, 2006. |  | 8-K                       |  | 000-27163 |  | 3.01    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|4.01           |  | Form of Specimen Common Stock Certificate.                                                                                                         |  | S-1/A                     |  | 333-82587 |  | 4.01    |  | 9/21/99    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|4.02           |  | Form of Rights Certificate.                                                                                                                        |  | 8-K                       |  | 000-27163 |  | 4.01    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|4.03           |  | Rights Agreement, dated as of January 26, 2006, by and between Kana Software, Inc. and U.S. Stock Transfer Corporation.                            |  | 8-K                       |  | 000-27163 |  | 4.02    |  | 1/31/06    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.01          |  | Kana Software, Inc. 1999 Stock Incentive Plan, as amended.**                                                                                       |  | 10-Q                      |  | 000-27163 |  | 10.01   |  | 11/14/06   |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.02          |  | Kana Software, Inc. 1999 Employee Stock Purchase Plan, as amended.**                                                                               |  | S-4/A                     |  | 333-59754 |  | 10.23   |  | 5/18/01    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.03          |  | Kana Software, Inc. 1999 Special Stock Option Plan.**                                                                                              |  | S-8                       |  | 333-32460 |  | 99.01   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.04          |  | Kana Software, Inc. 1999 Special Stock Option PlanForm of Nonstatutory Stock Option Agreement4-year vesting.**                                   |  | S-8                       |  | 333-32460 |  | 99.02   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.05          |  | Kana Software, Inc. 1999 Special Stock Option PlanForm of Nonstatutory Stock Option Agreement30-month vesting.**                                 |  | S-8                       |  | 333-32460 |  | 99.03   |  | 3/14/00    |  |              
|               |  |                                                                                                                                                    |  |                           |  |          
|10.06          |  | Broadbase Software, Inc. 2000 Stock Incentive Plan, as amended.**±                                                                                 |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 11/14/06   |  |              



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|               |  |                                                                                                                                                                                                                                                              |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                                                              |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                                                          |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.07          |  | Broadbase Software, Inc. 2000 Stock Incentive Plan, as amended, related forms of agreements.**±                                                                                                                                                              |  | S-8                       |  | 333-38480 |  | 4.09    |  | 6/02/00    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.08          |  | Broadbase Software, Inc. 1999 Equity Incentive Plan, as amended November 2, 2000.**±                                                                                                                                                                         |  | S-4/A                     |  | 333-4896  |  | 4.09    |  | 11/09/00   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.09          |  | Kana Software, Inc. 1997 Stock Option Plan.**                                                                                                                                                                                                                |  | S-1                       |  | 333-82587 |  | 10.1    |  | 7/09/97    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.10          |  | Lease Agreement, dated December 23, 1999, between Broadbase Software, Inc. and Bohannon Trusts Partnership II.±                                                                                                                                              |  | 10-Q                      |  | 000-27163 |  | 10.03   |  | 5/11/00    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.11          |  | Lease Agreement, dated August 11, 2000, between Broadbase Software, Inc. and J. Robert S. Wheatley and Roger A. Fields, d.b.a. R & R Properties.±                                                                                                            |  | 10-Q                      |  | 000-27163 |  | 10.4    |  | 11/13/00   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.12          |  | Assignment Agreement and First Amendment of Lease dated November 11, 2002 between the Registrant and J. Robert S. Wheatley and Roger A. Fields, d.b.a. R & R Properties.                                                                                     |  | 8-K                       |  | 000-27163 |  | 99.1    |  | 11/21/02   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.13          |  | Share Purchase Agreement by and among Kana Software, Inc., TCV IV, L.P., and TCV IV Strategic Partners, L.P., dated as ofNovember 28, 2001.                                                                                                                  |  | 8-K/A                     |  | 000-27163 |  | 99.01   |  | 12/13/01   |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.14          |  | Warrant to Purchase Common Stock, dated December 10, 2003, between Kana Software, Inc. and IBM.                                                                                                                                                              |  | 10-K                      |  | 000-27163 |  | 10.20   |  | 3/19/04    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.15          |  | Common Stock and Warrant Purchase Agreement, dated as of June 25, 2005, by and among Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd.                                                      |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.16          |  | Registration Rights Agreement, dated as ofJune 25, 2005, by and among Kana Software, Inc. and Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund, Ltd.                                                                  |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.17          |  | Form of Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund, Ltd. in connection with the Common Stock
and Warrant Purchase Agreement, dated as of June 25, 2005. |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 6/30/05    |  |              
|               |  |                                                                                                                                                                                                                                                              |  |                           |  |          
|10.18          |  | Common Stock and Warrant Purchase Agreement, dated as of September 29, 2005, by and among Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master
Fund, Ltd.                                                 |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 10/03/05   |  |              



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|               |  |                                                                                                                                                                                                                                            |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                                            |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                                        |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.19          |  | Registration Rights Agreement, dated as of September 29, 2005, between Kana Software, Inc., Nightwatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd.                                                  |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.20          |  | Form of Stock Purchase Warrant issued by Kana Software, Inc. to Nightwatch Capital Partners, LP and NightWatch Capital Partners II, LP in connection with the Common Stock and Warrant Purchase
Agreement, dated as of September 29, 2005. |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.21          |  | Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., in connection with the Common Stock and Warrant Purchase Agreement, dated as of September 29, 2005.                                                         |  | 8-K                       |  | 000-27163 |  | 10.04   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.22          |  | Amendment to Registration Rights Agreement, dated September 29, 2005.                                                                                                                                                                      |  | 8-K                       |  | 000-27163 |  | 10.05   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.23          |  | Form of Amended and Restated Stock Purchase Warrant issued by Kana Software, Inc. to Nightwatch Capital Partners, LP and NightWatch, dated September 29, 2005.                                                                             |  | 8-K                       |  | 000-27163 |  | 10.06   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.24          |  | Amended and Restated Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., dated September 29, 2005.                                                                                                              |  | 8-K                       |  | 000-27163 |  | 10.07   |  | 10/03/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.25          |  | Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners, LP, dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated as of
September 29, 2005.                       |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.26          |  | Stock Purchase Warrant issued by Kana Software, Inc. to NightWatch Capital Partners II, LP, dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated as
of September 29, 2005.                    |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.27          |  | Stock Purchase Warrant issued by Kana Software, Inc. to RHP Master Fund, Ltd., dated October 25, 2005, in connection with the Common Stock and Warrant Purchase Agreement, dated as of September
29, 2005.                                 |  | 8-K                       |  | 000-27163 |  | 10.03   |  | 10/31/05   |  |              
|               |  |                                                                                                                                                                                                                                            |  |                           |  |          
|10.28          |  | Second Amendment to Registration Rights Agreement, dated May 8, 2006, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd.                                      |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 5/11/06    |  |              



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|               |  |                                                                                                                                                                                                      |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                      |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                  |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.29          |  | First Amendment to Registration Rights Agreement, dated May 8, 2006, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II, LP and RHP Master Fund,
Ltd. |  | 8-K                       |  | 000-27163 |  | 10.02   |  | 5/11/06    |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.30          |  | Letter Agreement, dated as of September 29, 2005, by and among Kana Software, Inc., NightWatch Capital Partners, LP, NightWatch Capital Partners II LP and RHP Master Fund Ltd.                      |  | 10-Q                      |  | 000-27163 |  | 10.08   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.31          |  | Offer letter to John M. Thompson datedOctober 8, 2004.**                                                                                                                                             |  | 10-Q                      |  | 000-27163 |  | 10.2    |  | 11/15/04   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.32          |  | Employment Offer Letter, between Kana Software, Inc. and Michael S. Fields, dated as of September 9, 2005.**                                                                                         |  | 8-K/A                     |  | 000-27163 |  | 10.01   |  | 11/23/05   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.33          |  | Consulting Agreement, between Kana Software, Inc. and Michael S. Fields, dated as of July 25, 2005.**                                                                                                |  | 8-K/A                     |  | 000-27163 |  | 10.02   |  | 11/23/05   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.34          |  | Consulting Agreement, between Kana Software, Inc. and William T. Clifford, dated October 30, 2006.**                                                                                                 |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 11/03/06   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.35          |  | Offer Letter to Jay A. Jones, dated as ofAugust 14, 2006.**                                                                                                                                          |  | 10-Q                      |  | 000-27163 |  | 10.03   |  | 11/14/06   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.36          |  | Employment Agreement, dated May 4, 2007, between Kana Software, Inc. and Mark A. Angel.**                                                                                                            |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 8/14/07    |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.37          |  | Offer Letter to Michael J. Shannahan, dated as of February 28, 2008.**                                                                                                                               |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.38          |  | Description of Director Cash Compensation Arrangements, adopted April 20, 2006.**                                                                                                                    |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 4/25/06    |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.39          |  | Description of Executive Compensation Plan for Fiscal Year 2007.**                                                                                                                                   |  | 8-K                       |  | 000-27163 |  | 99.01   |  | 10/29/07   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.40          |  | Business Financing Agreement, dated as of November 30, 2005, between Bridge Bank, National Association and Kana Software, Inc.                                                                       |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 12/07/05   |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.41          |  | Business Financing Agreement, dated as of December 29, 2005, between Bridge Bank, National Association and Kana Software, Inc.                                                                       |  | 10-K                      |  | 000-27163 |  | 10.41   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                      |  |                           |  |          
|10.42          |  | Business Financing Modification Agreement, dated as of December 29, 2005, between Kana Software, Inc. and Bridge Bank, National Association.                                                         |  | 10-K                      |  | 000-27163 |  | 10.42   |  | 7/06/06    |  |              



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|               |  |                                                                                                                                                                                                                                 |  |                           |  |           |  |         |  |            |  |              
|-------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | --------- |  | ------- |  | ---------- |  | -------------
|               |  |                                                                                                                                                                                                                                 |  | Incorporated by Reference
|Exhibit Number |  | Exhibit Description                                                                                                                                                                                                             |  | Form                      |  | File No.  |  | Exhibit |  | FilingDate |  | FiledHerewith
|10.43          |  | Business Financing Modification Agreement, dated as of March 30, 2006, between Kana Software, Inc. and Bridge Bank, National Association.                                                                                       |  | 10-K                      |  | 000-27163 |  | 10.43   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.44          |  | Business Financing Modification Agreement, dated as of March 30, 2006, between Kana Software, Inc. and Bridge Bank, National Association.                                                                                       |  | 10-K                      |  | 000-27163 |  | 10.44   |  | 7/06/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.45          |  | Amended and Restated Loan and Security Agreement, dated February 27, 2007, between Kana Software, Inc. and Bridge Bank, N.A., as modified by Loan and Security Agreement, dated February 28,
2007 and as amended on May 7, 2007 |  | 10-Q                      |  | 000-27163 |  | 10.01   |  | 5/14/07    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.46          |  | Employment Termination, Release and Consulting Agreement, between Kana Software, Inc. and Brian Kelly, dated May 31, 2006.**                                                                                                    |  | 8-K                       |  | 000-27163 |  | 10.01   |  | 6/13/06    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|10.47          |  | Patent License and Settlement Agreement, dated March 23, 2007, between Kana Software, Inc. and Polaris IP, LLC.                                                                                                                |  | 10-Q                      |  | 000-27163 |  | 10.02   |  | 5/14/07    |  |              
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|21.01          |  | List of subsidiaries of Registrant.                                                                                                                                                                                             |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|23.01          |  | Consent of Independent Registered Public Accounting Firm.                                                                                                                                                                       |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|24.01          |  | Power of Attorney (included on page 97 of this Annual Report on Form 10-K).                                                                                                                                                     |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|31.01          |  | Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                                                             |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|31.02          |  | Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                                                             |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|32.01          |  | Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.*                                                                                |  |                           |  |           |  |         |  |            |  | X            
|               |  |                                                                                                                                                                                                                                 |  |                           |  |          
|32.02          |  | Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.*                                                                                |  |                           |  |           |  |         |  |            |  | X            



|* | These certifications accompany KANAs Annual Report on Form 10-K; they are not deemed filed with the Securities and Exchange Commission and are not to be
incorporated by reference in any filing of KANA under the Securities Act of 1933, or the Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any filings.
|- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



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|** | Indicates management contract or compensatory plan or arrangement.
|-- | ------------------------------------------------------------------

|± | Filed by Broadbase Software, Inc.
|- | ---------------------------------

| | Confidential treatment has been requested with regard to portions of the exhibit. Such portions were filed separately with the Securities and Exchange Commission.
|- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------



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