[Federal Register Volume 79, Number 250 (Wednesday, December 31, 2014)]
[Notices]
[Pages 78841-78842]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-30640]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID USA-2014-0048]


Proposed Collection; Comment Request

AGENCY: Army & Air Force Exchange Service (Exchange), DoD.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
Exchange announces a proposed public information collection and seeks 
public comment on the provisions thereof. Comments are invited on: (a) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by March 2, 
2015.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
    <bullet> Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    <bullet> Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information. Any 
associated form(s) for this collection may be located within this same 
electronic docket and downloaded for review/testing. Follow the 
instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Army and Air 
Force Exchange Service, Office of the General Counsel, Compliance 
Division, Attn: Teresa Schreurs, 3911 South Walton Walker Blvd., 
Dallas, TX 75236-1598 or call the Exchange Compliance Division at 800-
967-6067.

SUPPLEMENTARY INFORMATION:
    Title; Associated Form; and OMB Number: Exchange Retail Sales 
Transaction Data Surveys; ``Barber Shop Customer Survey'' (Exchange 
Form 6150-003), ``Laundry Dry Cleaning Customer Survey'' (Exchange Form 
6150-005), ``Army & Air Force Exchange Service Optical Center Customer 
Survey'' (Exchange Form 6150-006), ``Army & Air Force Exchange Service 
Optometry Care Patient Customer Survey'' (Exchange Form 6150-009), OMB 
Control Number 0702-XXXX.
    Needs and Uses: The information collection requirement is necessary 
to enable the Exchange to fulfill its mission and enhance the military 
community by providing a world-wide system of Exchanges with 
merchandise and household goods similar to commercial stores and 
services; for use in responding to individual patron inquiries, 
assessing aggregate patron satisfaction with the delivery of the 
Exchange benefit, and in determining the appropriate product 
availability meeting the Exchange customers' current/future needs and 
wants; to improve the efficiency and effectiveness of the Exchange's 
marketing programs; to determine actions required to settle customer 
complaints; to electronically notify potential customers, who 
voluntarily provide their email address, and other personal information 
to receive information about special events, sales, and other 
information about shopping at the Exchange using voluntary opt-in 
procedures.
    Affected Public: Individuals or Households.
    Annual Burden Hours: 148,992.
    Number of Respondents: 595,968.
    Responses per Respondent: 1.
    Average Burden per Response: 15 minutes.
    Frequency: On Occasion.
    Authorized or potentially authorized customers of the Army and Air 
Force Exchange Service information, who provide comments, suggestions, 
complaints, concerns, opinions, observations or other information 
pertaining to Exchange operations. The Exchange collects information 
electronically transmitted, or provided by customers via paper forms 
completed by the customer or by phone, which allows the Exchange to 
contact the customer for special events, sales, address customer 
complaints as well as provide information about shopping at the 
Exchange. The information provides valuable data to the Exchange, which 
is used to enhance operations and improve efficiencies of the Exchange 
marketing program, and to generally enrich the customers' experience. 
If the Exchange does not receive the data, the Exchange efforts to 
improve the shopping experience would not be as effective,

[[Page 78842]]

efficient or useful. Customer information is vital to the efficient and 
effective maintenance and improvement of Exchange operations.

    Dated: December 24, 2014.
Aaron Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2014-30640 Filed 12-30-14; 8:45 am]
BILLING CODE 5001-06-P