SYA-2015.06.30 Exhibit 10.1




AMENDMENT NO. 9 TO
MASTER SERVICES AGREEMENT 


This Amendment No. 9 (this "Amendment") to the Master Services Agreement dated August 1, 2009 (the "Agreement") is hereby entered into as of June 29, 2015 by and between Symetra Life Insurance Company, an Iowa corporation (including its successors and permitted assigns, "Symetra"), and Xerox Business Services, LLC (formerly Affiliated Computer Services, Inc.), a Delaware corporation (including its successors and permitted assigns, "Xerox").  Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Agreement.


WHEREAS, the Parties hereto desire to amend the Agreement in the manner set forth in this Amendment.




NOW THEREFORE, in consideration of the representations, warranties, promises and covenants contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the foregoing and as follows:




		
	1.
	Pursuant to the Notice of Termination dated May 29, 2015, a portion of the Services provided under Schedule 2G will be terminated effective August 27, 2015.   Therefore, the Agreement is amended as follows:  




		
	A.
	Schedule 2G, Output Processing Services SOW:  The terminated Services are as follows:


		
	i.
	All printing services related to mainframe batch reports at the Bellevue Symetra location described under Sections 1.2, 2.1.3 and 3.1.2.1 of Schedule 2G;




		
	ii.
	Operation and Administration Roles and Responsibilities Table: Items 2, 41, 43 and 45;


		
	iii.
	Section 4.1: Daily Production Processing SLAs.  All Bellevue location daily and weekly production print jobs and Bellevue location check processing SLAs; and


		
	iv.
	Section 4.1: Testing SLRs/SLAs.  The test print SLA for the Bellevue location.  


		
	B.
	Appendix G.1 – Output Processing Hardware and Software of Schedule 2G:  All vendor items relating to IBM – Check Printer and Xerox-cut sheet printer are deleted from Appendix G.1.   


		
	C.
	Appendix G.3 – Output Processing Facilities of Schedule 2G:   The Bellevue print center is deleted from Appendix G.3.  




		
	D.
	Appendix 3.1.  Output Processing.   The Resource Unit Category line item titled “Xerox Monthly Managed Service” is deleted in its entirety.  Effective August 27, 2015, the amounts for the Monthly Service Fees and Annual Services Fee shown for Year 7 shall reflect the deduction for this Service.   


 
The Vendor Provided Services line item titled, Variable Printing (Bellevue) is deleted in its entirety.


		
	2.
	Pursuant to the Notice of Termination dated June 12, 2015, the Services provided under Schedule 2E and its appendices E.1, E.2 and E.3  will be terminated effective September 11, 2015.   




		
	3.
	Amendment to Attachment B, Symetra Sites and Symetra Equipment.  Attachment B, Symetra Sites and Symetra Equipment is hereby replaced in its entirety with the attached Attachment B, Symetra Sites and Symetra Equipment.    






The Agreement remains in full force and effect except as specifically amended by this Amendment.




[Signature Page Follows]


IN WITNESS WHEREOF, the parties have executed this Amendment as of the date and year first above written.




SYMETRA LIFE INSURANCE COMPANY








  /s/Jay Orum                           




By:  Jay Orum        


Title:  Vice President    


Date:  6/12/15                        






XEROX BUSINESS SERVICES, LLC








  /s/Jim Forrest                                       




By:    Jim Forrest                                


Title:  VP Ops & Managing Director


Date: _____6/29/15_______ _______________






ATTACHMENT B
SYMETRA SITES AND SYMETRA EQUIPMENT
Symetra Sites:
	
		
	Office City Location
	Address

	CA, San Diego
	Pacific Center I, 1455 Frazee Rd, Suite 310,  San Diego, CA  92108

	CT, Enfield
	1699 King Street, Suite 300 Enfield, CT 06082

	CT, Farmington
	30 Waterside Dr, Suite 301, Farmington, CT 06032

	CT, Guilford
	200 Hubbard Rd, Guilford, CT 06437

	FL, Miami
	5201 Waterford, 5201 Blue Lagoon DR, Ste 290, Miami, FL 33126

	FL, Tampa
	Westshore Int'l Plaza, Tampa, FL

	GA, Norcross
	3740 Davinci Court, Suite 350, Norcross, GA  30092

	IA, West Des Moines
	4125 Westown Parkway, Suite 102, West Des Moines, IA 50266

	IL, Chicago
	125 South Wacker, Suite 275, Chicago, IL 60606

	IN, Indianapolis
	9100 Keystone Crossing, Suite 440, Indianapolis, IN  46240

	MA, Boston
	50 Congress St, Suite 620, Boston, MA  02109

	MA, Waltham
	Suite 225, Building 3, 130 Turner St, Waltham, MA 02453

	MA, Waltham
	245 Winter St, Waltham, MA 02451

	Medical Risk Managers
	1170 Ellington Rd, South Windsor, CT 06074

	NY, New York
	First Symetra National Life Insurance Company of New York, 260 Madison, 8th Floor, New York, NY  10016

	NY, New York
	295 Madison Ave, 12th FL, New York, NY 10017

	PA, Bethel Park
	2000 Oxford Dr, Suite 490, Bethel Park, PA  15102

	PA, Exton
	1 E. Uwchlan Ave, Suite 303, Exton, PA 19341

	Symetra Headquarters
	Symetra Financial, 777 108th Ave NE, Suite 1200, Bellevue, WA 98004-5135

	TX, Austin
	11782 Jollyville Rd ,Suite 105A, Austin, TX 78759

	TX, Richardson
	740 E. Campbell Rd, Suite 560, Richardson, TX 75081

	WI, Ashland
	118 East Third St Ashland, Wisconsin 54806






Symetra Equipment:
		
	1.
	Symetra-Owned Equipment:  Two (2) Source Technologies ST-9530 MICR printers located in Bellevue, WA in Symetra print center as of the Effective Date.




		
	2.
	Symetra-Leased Equipment:  None as of the Effective Date.