Skip to main content    

An official website of the United States government

Here’s how you know

**Official websites use .gov**              A **.gov** website belongs to an official government organization in the United States.            

**Secure .gov websites use HTTPS**              A **lock** (  LockA locked padlock) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.            

https://www.nist.gov/iedison/iedison-organization-user-guide/general-topics/how-submit-help-desk-ticket

            -  Topics  -  All Topics 
-  Advanced communications 
-  Artificial intelligence 
-  Bioscience 
-  Buildings and construction 
-  Chemistry 
-  Climate 
-  Cybersecurity 
-  Electronics 
-  Energy 
-  Environment 
-  Fire 
-  Forensic science 
-  Health 
-  Information technology 
-  Infrastructure 
-  Manufacturing 
-  Materials 
-  Mathematics and statistics 
-  Metrology 
-  Nanotechnology 
-  Neutron research 
-  Performance excellence 
-  Physics 
-  Public safety 
-  Resilience 
-  Standards 
-  Transportation 
 
            -  Publications 
            -  Labs & Major Programs  -  Laboratories    -  Communications Technology Laboratory 
  -  Engineering Laboratory 
  -  Information Technology Laboratory 
  -  Material Measurement Laboratory 
  -  Physical Measurement Laboratory 
-  User Facilities    -  NIST Center for Neutron Research 
  -  CNST NanoFab 
-  Research Test Beds 
-  Research Projects 
-  Tools & Instruments 
-  Major Programs    -  Baldrige Performance Excellence Program 
  -  CHIPS for America Initiative 
  -  Manufacturing Extension Partnership (MEP) 
  -  Office of Advanced Manufacturing 
  -  Special Programs Office 
  -  Technology Partnerships Office 
 
            -  Services & Resources  -  Standards and Measurements    -  Calibration Services 
  -  Laboratory Accreditation (NVLAP) 
  -  Quality System 
  -  Standard Reference Materials (SRMs) 
  -  Standards.gov 
  -  Time Services 
  -  Office of Weights and Measures 
-  Software 
-  Data    -  Chemistry WebBook 
  -  National Vulnerability Database 
  -  Physical Reference Data 
  -  Standard Reference Data (SRD) 
-  Storefront 
-  License & Patents 
-  Computer Security Resource Center (CSRC) 
-  NIST Research Library 
 
            -  News & Events  -  News 
-  Events 
-  Blogs 
-  Feature Stories 
-  Awards 
-  Video Gallery 
-  Image Gallery 
-  Media Contacts 
 
            -  About NIST  -  About Us    -  Leadership 
  -  Organization Structure 
  -  Budget & Planning 
-  Contact Us 
-  Visit 
-  Careers    -  Student programs 
-  Work with NIST 
-  History    -  NIST Digital Archives 
  -  NIST Museum 
  -  NIST and the Nobel 
-  Educational Resources 
 

-  iEdison Organization User Guide  Expand or Collapse    -  Getting Started  Expand or Collapse      -  Creating a Login.gov Account 
    -  Registering Your Organization with iEdison 
    -  Creating Individual Accounts (under Organization) 
    -  Logging in to Your Account 
    -  Editing or Customizing Your Profile and Preferences 
    -  Editing or Customizing Your Organization Profile 
    -  Your Dashboard Explained 
    -  Your Sidebar Explained 
    -  iEdison Field Definitions 
  -  Invention Reports  Expand or Collapse      -  Creating an Invention Report 
    -  Viewing or Modifying Invention Reports 
    -  Giving View Access to Reports (Joint Inventions) 
    -  Linking Parent-Child Inventions 
    -  Making a Title Election Decision 
    -  Submitting a Title Election Extension Request 
    -  Submitting an Initial Patent Application Extension Request 
    -  Submitting a Non-Provisional Patent Application Request 
    -  Submitting an Invention Void Request 
    -  Submitting an Invention Assignment Request 
    -  Receiving an Invention Assignment Request 
    -  Submitting an Invention Transfer Request 
    -  Receiving an Invention Transfer Request 
    -  Submitting a Domestic Manufacturing Waiver Request 
  -  Patent Reports  Expand or Collapse      -  Creating a Patent Report 
    -  Viewing or Modifying Patent Reports 
    -  Moving a Patent to Another Invention within Your Organization 
    -  Linking Parent-Child Patents 
    -  Uploading a Government Support Clause Document 
    -  The Government Support Clause Template 
    -  Generating and Uploading a Confirmatory License 
    -  Abandoning a Patent 
    -  Submitting a Patent Void Request 
    -  Submitting a Patent Assignment Request 
    -  Receiving a Patent Assignment Request 
    -  Submitting a Patent Transfer Request 
    -  Receiving a Patent Transfer Request 
  -  Utilization Reports  Expand or Collapse      -  Creating a Utilization Report 
    -  Viewing or Modifying Utilization Reports 
  -  Generating Reports from iEdison Data  Expand or Collapse      -  Generating a Standard Report 
    -  Building a Custom iEdison Report 
    -  Retrieving a Saved Custom Report 
  -  General Topics  Expand or Collapse      -  Navigating Notifications 
    -  Notification Clearance Instructions for Organizations 
    -  Initiating a Communication or Discussion 
    -  Responding to a Communication or Discussion 
    -  Grant Formats 
    -  Troubleshooting in iEdison 
    -  How to Submit a Help Desk Ticket 

# How to Submit a Help Desk Ticket

## Share

Facebook

Linkedin

Twitter

Email

### Submitting a Help Desk ticket v. contacting funding agency

Some situations may be addressable by NIST programmers or NIST staff. Others may require input from your Funding Agency. The helpdesk or Funding Agency may route your question to a different party, but first identifying the correct party can help reach a quicker resolution.  

You should submit a Help Desk ticket if:
                    - You have experienced a bug or problem within the iEdison system
                    - You are unable to complete an activity within the system because you are being redirected to a page that says "error" (such as Error 400)
                    - You are having problems logging into iEdison
                    - You are unsure how to complete an action within iEdison ( NOTE: it is recommended that you first refer to your user guide and help resources before submitting a Help Desk ticket )
                    - You have a general question about Bayh-Dole Requirements ( NOTE: NIST representatives may or may not be able to answer your question. They may suggest you reach out to the funding agency depending on the specifics of your question )

You should contact your funding agency if:
                    - You have a question regarding why a document or a request was rejected
                    - You have a question regarding that Agency's interpretation of a regulatory requirement
                    - You seek to appeal a determination or decision under 401.4 or 401.11
                    - You have a question about how to handle a unique situation specific to a particular invention or patent

To submit a helpdesk ticket, complete the following steps:
                  - Click the "iEdison Inquiry Form" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage.
                  - Fill out the iEdison Inquiry Form.
                  - Click "Submit."

## 1. Click the "iEdison Inquiry Form" under the Settings Menu on the top right corner of your iEdison screen or "Submit an iEdison Help Ticket" link on the iEdison homepage.

### NOTE:  If you cannot access, the iEdison system, you can also find the Helpdesk Request form by clicking the “Submit a Help Desk Request” link on the iEdison homepage

## 2. Fill out the iEdison Inquiry Form

Fields with an asterisk(*) are required:
                  - First Name*
                  - Last Name*
                  - Organization*
                  - Phone
                  - Email*
                  - Type of Inquiry*
                  - Description*

You may upload a screenshot to help the support team better understand your issue.

## 3. Click "Submit"

To submit your request, you must check the Disclaimer box accepting the terms and conditions, and you must also check the reCAPTCHA box for security purposes.

Once you click the "Submit" button, you will receive an email confirming the ticket has been received. The support team will review the issue and contact you with a resolution or a request for additional information.

-  **‹** Troubleshooting in iEdison 

### HEADQUARTERS

301-975-2000

Webmaster | Contact Us | Our Other Offices

TwitterFacebookLinkedInInstagramYouTubeGiphyRSS FeedMailing List

Feedback

            -  Site Privacy 
            -  Accessibility 
            -  Privacy Program 
            -  Copyrights 
            -  Vulnerability Disclosure 
            -  No Fear Act Policy 
            -  FOIA 
            -  Environmental Policy 
            -  Scientific Integrity 
            -  Information Quality Standards 
            -  Commerce.gov 
            -  Science.gov 
            -  USA.gov 
            -  Vote.gov