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EXHIBIT 10.17
 
 Master
Service Agreement
 10th August WEBSIDESTORY, INC.
 ARTICLE 1. ORDERS FOR AND DELIVERY OF SERVICE
 1.1 Submission and Acceptance of Customer Order(s)
 1.2 Credit Approval and Deposits
 1.3 Customer Premises
 1.4 Scheduled Maintenance
 ARTICLE 2. BILLING AND PAYMENT
 2.1 Commencement of Billing
 2.2 Payment of Invoices and Disputes
 2.3 Taxes and Fees
 2.4 Regulatory and Legal Changes
 2.5 Cancellation and Termination Charges




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ARTICLE 3. DEFAULT
  ARTICLE
4. LIABILITIES AND SERVICE LEVELS
 4.1 No Special Damages
 4.2 Disclaimer of Warranties
 4.3 Service Levels www.level3.com
 4.4 Right of Termination for Installation Delay
 ARTICLE
5. GENERAL TERMS
 5.1 Force Majeure
 5.2 Assignment and Resale
 5.3 Affiliates
 5.4 Notices




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IF
TO LEVEL 3:                                                                                               IF TO CUSTOMER:
 
 billing@level3.com
  Level 3 Communications, LLC
    
    WEBSIDESTORY, INC.1025 Eldorado Blvd.
    
    10182 Telesis Court, 6th FloorBroomfield, Colorado 80021
    
    San Diego, California 92121-2719Attn: General Counsel
    
    Attn: Jason LauFacsimile: (720) 888-5128
    
    Facsimile: (858) 362-6217Email: jlau@websidestory.com
  5.5 Acceptable Use Policy; Data Protection
 5.6 Marks and Publicity; Non-Disclosure
 5.7 Governing Law; Amendment
 5.8 Relationship of the Parties
 5.9 Counterparts
 LEVEL 3 COMMUNICATIONS, LLC (Level 3)
    
    WEBSIDESTORY, INC.
(Customer)By
    
    /s/ Michael Mooney
    
    By
    
    /s/ Jason LauName
    

Michael Mooney
    
    Name
    

Jason LauTitle
    
    Vice President
    
    Title
    
    Director of Network Operations




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(3)LINK®PRIVATE LINE SERVICE
 1. Applicability. ®
 2.
Definitions.
     3. Service Description. ® ®
 4. Services from Others. ® ® ®
 5. Connection to Customer Premises.
 ® ® ® ®
 ® ® ® ® ® ®
 ®
 Page 4




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(3)Hub SM Private Line Service
 ® SM SM ® ® SM ® SM ® SM SM SM ® SM
 SM SM SM SM SM ®
 7. Service Levels
 Installation
Service Level ® ® ® ®
 ®
 Installation Delay BeyondCustomer Commit Date
    
    Service Level Credit1  5 business days
    
    Amount of NRC6  20 business days
    
    Amount of NRC plus charges
for one (1) day of the MRC
for each day of delay21 business days or greater
    
    Amount of NRC plus one (1)
months MRC
 ®
 Installation Delay BeyondCustomer Commit Date
    
    Service Level Credit1  15 business days
    
    No Credit16  30 business days
    
    Amount of NRC31 business days or greater
    
    Amount of NRC plus
one (1) months MRC
 Availability Service Level for Protected (3)Link ® Private Line Service ® ® ® ® ® ® ®
 ®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit00:00:01  00:05:00
    
    No Credit00:05:01  00:45:00
    
    
    5
    %00:45:01   04:00:00
    
    
    10
    %04:00:01  08:00:00
    
    
    20
    %08:00:01  12:00:00
    
    
    30
    %12:00:01  16:00:00
    
    
    40
    %16:00:01  24:00:00
    
    
    50
    %24:00:01 or greater
    
    
    100
    %
 Page 5




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®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit00:00:01  00:45:00
    
    No Credit00:45:01  04:00:00
    
    
    5
    %04:00:01  08:00:00
    
    
    10
    %08:00:01
12:00:00
    
    
    20
    %12:00:01  16:00:00
    
    
    30
    %16:00:01  24:00:00
    
    
    40
    %24:00:01 or greater
    
    
    100
    %
  Availability
Service Level for Unprotected
(3)Link®
Private Line Service ® ®
 ®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit0:00:01  6:00:00
    
    No Credit6:00:01  8:00:00
    
    
    5
    %8:00:01  10:00:00
    
    
    10
    %10:00:01  12:00:00
    
    
    15
    %12:00:01 or greater
    
    
    20
    %
 ®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit0:00:01  30:00:00
    
    No Credit30:00:01  36:00:00
    
    
    2.5
    %36:00:01  42:00:00
    
    
    5
    %42:00:01 or greater
    
    
    7.5
    %
 Off-Net Service Limitations ® ® ®
 Chronic Outage ®
 ® ®
 ® ®
 ® ® ®
 Page 6




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SERVICE SCHEDULE  (3)CENTER(R)COLOCATION  (Version Issue Date 3/16/05)
 Applicability. SM
 Definitions.
   SM SM
   Grant of License.
 . Use of Colocation Space.
 . Level 3 Maintenance.
 Release of Landlord.
 Security.
 Prohibited Activities.
 Termination of Use.




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Removal of Equipment
 Subllcenses
 Changes
   Insurance
 (3)Tech SM Service.
 SM SM SM SM SM SM SM
 SM
 SM SM




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Storage of Customer Equipment .
 Promotional Signage.
 Power .
     Service Levels.
 Installation Service Level
 Power Service Level
 Cumulative Unavailability(in hrs mins secs)
    
    Service Level Credit00:00:01 - 00:05:00
    
    
    2.5
    %00:05:01 - 00:45:00
    
    
    5
    %00:45:01 - 04:00:00
    
    
    10
    %04:00:01 - 08:00:00
    
    
    20
    %08:00:01 - 12:00:00
    
    
    30
    %12:00:01 - 16:00:00
    
    
    40
    %16:00:01 - 24:00:00
    
    
    50
    %24:00:01 or greater
    
    
    100
    %




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(3)Tech SM Service Response Time Service Level SM SM SM
 Service Level
 Hours of
    
    ResponseOperation
    
    TimeNormal Level 3 business hours of operation (M-F) for the particular Gateway
    
    30 minutesOff-hours, holidays &weekends
    
    2 hours
 Page 10




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SERVICE SCHEDULE  (3)LINK ® CROSS CONNECT SERVICE and MONDO CONDO FIBER LINK SERVICE  (version Issues Date 4/22/05)
 1. Applicability ®
 2. Definitions
 3. Service Description ® ® ® ®
 4. Interconnection ® ®
 5. Service Level ® ® ® ®
 ®
 Installation Delay BeyondCustomer Commit Date
    
    Service Level Credit15 business days
    
    Amount of NRC620 business days
    
    Amount of NRC plus charges for one (1) day
of the MRC for each day of delay21 + business days
    
    Amount of NRC plus one (1) months MRC
  Installation Delay BeyondCostomer Commit Date
    
    Service Level Credit15  30 business days
    
    Amount of NRC31 + business days
    
    Amount of NRC plus one (1) months MRC
 Page 11




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(3)CROSSROADS ®SERVICE
 Applicability ®
 Definitions
 ®
  ®
    ® ®
   Service Description. ® ® ® ® ®
 Charges.
 ®
 ® ®
 ® ® th th
 ®




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® ® th
 ® ® th ® th ® th th ® th th
 ®
 IP Addresses and Domain Names.
     IP Fiber Extensions
 ® ®




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Service Levels .
 Installation Service Level ® ® ® ® ® ® ®
 Availability Service Level ® ® ® ®
 ® ® ® ® ®
 ®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit00:00:01
 00:10:00
    
    No Credit00:10:01
 00:45:00
    
    5%00:45:01
 04:00:00
    
    10%04:00:01
 08:00:00
    
    20%08:00.01
 12:00:00
    
    30%12:00:01
 16:00:00
    
    40%16:00:01
 24:00:00
    
    50%24:00:01 or greater
    
    100%
 ®
 Cumulative Unavailability(in hrs. mins. secs.)
    
    Service Level Credit00:00.01
 00:05:00
    
    No Credit00:05:01
 00:45:00
    
    15%00:45:01
 04:00:00
    
    35%04:00:01
 08:00:00
    
    50%08:00.01
 12.00:00
    
    75%12:00:01 or greater
    
    100%
 Delay Service Level ®
 Route
    
    Delay Service LevelIntraU.S.
    
    25 msIntraEurope
    
    15 msLondon to New York, NY
    
    40 ms
 ® ® ®




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Amount of Delay inExcess of Service Level
    
    Service Level Credit0.1  5 ms
    
    10%5.1  10 ms
    
    20%10.1  15 ms
    
    30%15.1  20 ms
    
    40%20.1  25 ms
    
    50%25.1 ms or greater
    
    100%
 Packet Delivery Service Level. ® ® ® ®
 Packet Delivery
    
    Service Level Credit99.5  99.949%
    
    10%99  99.49%
    
    20%98  98.99%
    
    30%97  97.99%
    
    40%96  96.99%
    
    50%95.99% or less
    
    100%
 Chronic Outage. ®
 ® ®
 ® ®
 ® ® ®
 Resale Restriction. ®