**EXHIBIT 10.48**

July 18, 2006 

Mr. Daniel Turano 

[Address]

Dear Danny, 

I am pleased to offer you the position of VicePresident, Global Financial Services Solutions, for KANA Software, Inc. (the “Company”), reporting directly to William A. “Bill” Rowe. 

This letter outlines the proposed terms of employment with the Company. Your start date will be effective September 1, 2006 or such earlier date that may be confirmed in writing between you and KANA’s CEO. Your annual base salarywill be $180,000.00 paid semi monthly and your annual targeted compensation at 100% of your quota, including your annual base salary and variable pay, will be $360,000. 

I will recommend that you be granted an option to purchase 180,000 shares of stock as your hire grant. This grant is subject to approval by the Board of Directors after your employment begins. The option would vestover four years subject to a six-month cliff and would be governed by the terms set forth in the Company’s standard form of stock options plan and agreement. You will be eligible for separation benefits in the event of a Change in Control Event(as defined below) in accordance with the Company’s current Change in Control Agreement which agreement will allow for (subject to the terms thereof) (a) six (6) months accelerated vesting of any remaining unvested shares at such timeand (b) separation pay equal to six (6) months of your annual base salary paid to you over a six (6) month period in the event of a Change in Control Event (as defined below). Please note that the Board of Directors will beconsidering option grants only if the Company has regained full compliance with SEC reporting requirements and when our option plans have been registered with state and federal agencies. We can not give any assurances as to when that will occur.

A “Change in Control Event” shall mean a change in control of 50% or more of the outstanding stock of the Company, and following such change youare not offered the same or a similar position of the combined entity as held prior to the change of control. The separation benefits identified herein shall not apply should your employment be terminated for Cause. “Cause” for yourtermination will exist at any time after the happening of one or more of the following events: 

(i) Executive’s gross negligence orwillful misconduct in the performance of, or his failure or refusal to perform, his duties with the Company, as determined by the Company’s Board of Directors in good faith; 

(ii) unprofessional, unethical or fraudulent conduct or conduct by Executive that discredits the Company or is detrimental to the reputation, characteror standing of the Company; 

(iii) dishonest conduct or a deliberate attempt to injure the Company; 

(iv) Executive’s breach of his Invention Assignment and Confidentiality Agreement, and/or Executive’s duty of confidentiality to Company,including, without limitation, Executive’s theft, misappropriation and/or misuse of the Company’s proprietary information; 

(v) afailure or a refusal by Executive to comply in any material respect with the reasonable policies, standards or regulations of the Company; 

(vi) any unlawful or criminal act which would reflect badly on the Company in the Company’s reasonable judgment; 

(vii)Executive’s absence from work without an approved leave; or 

(viii) Executive’s death. 

The Company will provide to you the health, holiday, and other benefits available to all its full time employees. Enclosed, for your review, is information related tosome of the benefits. 

Your employment at the Company is conditioned upon your signing the attached Employee Invention Assignment, Confidentiality andArbitration Agreement. At all times during your employment with the Company, you will be an “at-will” employee, which means that either you or the Company may terminate your employment at any time, for any or no reason, and with or withoutnotice. Any statements or representations to the contrary (and, indeed, any statements contradicting any provision in this letter) should be regarded by you as ineffective. Further, your participation in any stock option or benefit program is not tobe regarded as assuring you of continuing employment for any particular period of time. This at-will nature of your employment cannot be modified except in writing signed by the CEO of the Company. 

To indicate your acceptance of this offer of employment, please sign below and return to me by July 21, 2006. 

Danny, all of us welcome you in joining KANA and we look forward to having you on our team. Meanwhile, if you have any questions, please do not hesitate to call me at(650) 614-8300. 

Sincerely, 

Michael S. Fields

Chief Executive Officer 

Accepted