[Federal Register Volume 79, Number 245 (Monday, December 22, 2014)]
[Notices]
[Page 76452]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-29836]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activities (Call Center 
Satisfaction Survey) Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits 
Administration, Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before January 21, 2015.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov, or to Office of Information and Regulatory 
Affairs, Office of Management and Budget, Attn: VA Desk Officer; 725 
17th St. NW., Washington, DC 20503 or sent through electronic mail to 
<a href="/cdn-cgi/l/email-protection#5c33352e3d032f293e31352f2f3533321c33313e7239332c723b332a"><span class="__cf_email__" data-cfemail="a1cec8d3c0fed2d4c3ccc8d2d2c8cecfe1ceccc38fc4ced18fc6ced7">[email protected]</span></a>. Please refer to ``OMB Control No. 2900-
0744'' in any correspondence. During the comment period, comments may 
be viewed online through the FDMS.

FOR FURTHER INFORMATION CONTACT: Crystal Rennie, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue 
NW., Washington, DC 20420, (202) 632-7492 or email 
<a href="/cdn-cgi/l/email-protection#315243484245505d1f43545f5f58547147501f565e47"><span class="__cf_email__" data-cfemail="b0d3c2c9c3c4d1dc9ec2d5deded9d5f0c6d19ed7dfc6">[email protected]</span></a>. Please refer to ``OMB Control No. 2900-0744'' in 
any correspondence.

SUPPLEMENTARY INFORMATION: 
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Revision of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on July 11, 2014, at page 40205.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    Dated: December 17, 2014.

    By direction of the Secretary.
Crystal Rennie,
VA Clearance Officer, Department of Veterans Affairs.
[FR Doc. 2014-29836 Filed 12-19-14; 8:45 am]
BILLING CODE 8320-01-P


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