IN THE DISTRICT COURT OF APPEAL OF THE STATE OF FLORIDA

FIFTH DISTRICT

NOT FINAL UNTIL TIME EXPIRES TO

 FILE MOTION FOR REHEARING AND

DISPOSITION THEREOF IF FILED

TERRY KENDRON,

Appellant,

v. Case No. 5D16-3600

SCI FUNERAL SERVICES OF FLORIDA, LLC 

D/B/A WYLIE BAXLEY FUNERAL HOME,

Appellee.

________________________________/

Opinion filed December 8, 2017

Appeal from the Circuit Court 

for Brevard County,

Charles J. Roberts, Judge.

David A. Baker and Mark A. Cavins, of The 

Law Office of David A. Baker, P.A., 

Rockledge, for Appellant.

Ronald M. Schirtzer, of Weinberg Wheeler 

Hudgins Gunn & Dial, LLC, Orlando, for 

Appellee.

PER CURIAM.

This case involves the delayed discovery of a funeral home’s mishandling of 

cremated remains. Lucille Kendron passed away on October 19, 1998. Soon thereafter, 

her son, Terry Kendron, hired Wylie Baxley Funeral Home to handle the funeral and 

cremation. Lucille’s cremains were to be laid to rest beside her late husband. In 2014, 
2

Kendron learned via letter that this did not happen and that the funeral home still 

possessed his mother’s ashes. He was told to collect Lucille’s cremains or be charged a 

storage fee. Kendron later filed suit against SCI Funeral Services of Florida, LLC, d/b/a 

Wylie Baxley Funeral Home, for tortious interference with human remains, intentional 

infliction of emotional distress, and negligent infliction of emotional distress, claiming that 

as a result of the funeral home’s actions he suffered from depression, stress, anger, and 

anxiety, all of which required medical attention. However, the complaint was dismissed 

with prejudice after the trial court concluded the statute of limitations had expired on 

Kendron’s claims. Kendron now appeals the dismissal of his lawsuit. Concluding that 

the statute of limitations barred his claim for tortious interference with human remains, we 

affirm the dismissal of that claim without further discussion. However, for the following 

reasons, we reverse the dismissal of Kendron’s claim for intentional infliction of emotional 

distress and negligent infliction of emotional distress.

1

Orders dismissing a complaint are reviewed de novo as they present a question of 

law. Scovell v. Delco Oil Co., 798 So. 2d 844, 846 (Fla. 5th DCA 2001). Furthermore, 

"[d]etermining when a cause of action accrues is a question of law, not fact." Bombardier 

Aerospace Corp. v. Signature Flight Support Corp., 123 So. 3d 128, 130 (Fla. 5th DCA 

2013). "A motion to dismiss should only be granted 'under extraordinary circumstances 

where the facts in the complaint, taken as true, conclusively show that the action is barred 

by the statute of limitations.'" Goodwin v. Sphatt, 114 So. 3d 1092, 1094 (Fla. 2d DCA 

 

1 As further discussed below, the trial court should have dismissed Kendron's 

negligent infliction of emotional distress claim based on Appellee's impact rule argument, 

but the dismissal should have been without prejudice. 
3

2013) (quoting Ambrose v. Catholic Soc. Servs., Inc., 736 So. 2d 146, 149 (Fla. 5th DCA 

1999)). 

A claim alleging an intentional tort or negligence is required to be brought within 

four years from the time the plaintiff's cause of action accrued. § 95.11(3)(a), (o), Fla. 

Stat. (2016). "A cause of action accrues when the last element constituting the cause of 

action occurs." § 95.031, Fla. Stat.

The elements of a cause of action for intentional infliction of emotional distress are:

(1) the wrongdoer's conduct was intentional or reckless; (2) the conduct was outrageous; 

(3) the conduct caused emotional distress; and (4) the emotional distress was severe.

Food Lion, Inc. v. Clifford, 629 So. 2d 201, 202 (Fla. 5th DCA 1993) (citing Williams v. 

City of Minneola, 619 So. 2d 983, 986 (Fla. 5th DCA 1993)). The elements of negligent 

infliction of emotional distress are: "(1) the plaintiff must suffer a discernable physical

injury; (2) the physical injury must be caused by the psychological trauma; (3) the plaintiff 

must be involved in the event causing the negligent injury to another; and (4) the plaintiff 

must have a close personal relationship to the directly injured person." LeGrande v. 

Emmanuel, 889 So. 2d 991, 995 (Fla. 3d DCA 2004) (citing Zell v. Meek, 665 So. 2d 

1048, 1052 (Fla. 1995)). Here, Kendron’s claim for intentional infliction of emotional 

distress did not accrue until he experienced severe emotional distress. His claim for 

negligent infliction of emotional distress would not accrue until he experienced a 

discernible physical injury. 

With that said, in order for Kendron's negligent infliction of emotional distress claim 

to survive dismissal on remand, he must allege that his mental distress was "manifested 

by physical injury" or he must allege that Appellee's conduct was willful or wanton. 
4

Although "[t]he absence of physical impact does not bar a claim for the negligent 

mishandling of a dead body under Florida law," Gonzalez v. Metro. Dade Cty. Pub. Health 

Tr., 651 So. 2d 673, 675 (Fla. 1995), the allegation of mere psychic trauma is not enough 

to sustain a claim for negligent infliction of emotional distress. Champion v. Gray, 478 

So. 2d 17, 20 (Fla. 1985), receded from on other grounds by Zell, 665 So. 2d at 1054 

(refusing to expand impact rule to purely subjective and speculative damages for psychic 

trauma alone). As explained in Willis v. Gami Golden Glades, LLC, 967 So. 2d 846, 850 

(Fla. 2007), if there is no physical impact to plaintiff, "the complained-of mental distress 

must be 'manifested by physical injury,' the plaintiff must be 'involved' in the incident by 

seeing, hearing, or arriving on the scene as the traumatizing event occurs, and the plaintiff 

must suffer the complained-of mental distress and accompanying physical impairment 

'within a short time' of the incident." Id. (quoting Eagle-Picher Indus., Inc. v. Cox, 481 So. 

2d 517, 526 (Fla. 3d DCA 1985)); accord Zell, 665 So. 2d at 1050, 1052 (finding cause of 

action for psychological trauma exists in Florida when there is "some physical impact to 

a claimant" or in cases "where psychological trauma could be demonstrated to cause a 

demonstrable physical injury"); Gonzalez, 651 So. 2d at 675 ("A cause of action for 

emotional distress involves special damages which are inherently difficult to ascertain and 

measure, hence the additional requirements of physical impact, physical injury, or 

malicious conduct under Florida law."); Brady v. SCI Funeral Servs. of Fla., Inc., 948 So. 

2d 976, 978 (Fla. 1st DCA 2007) ("Florida's impact rule does not apply to cases where 

the tortfeasor's negligence may be characterized as willful or wanton." (citing Kirksey v. 

Jernigan, 45 So. 2d 188, 189 (Fla. 1950))). 
5

While we offer no opinion on whether Kendron will actually be able to prove the 

elements of these causes of action, we nonetheless conclude it was error to dismiss them 

based on the statute of limitations.

AFFIRMED in part, REVERSED in part, and REMANDED.

BERGER, LAMBERT and EDWARDS, concur.