2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Bob Fangmeyer, Director

Program Update | June 5, 2018

Baldrige Performance Excellence Program
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Performance Excellence Program

A 30-year-old public-private partnership to improve the quality, 

performance, and sustainability of organizations in the US

Establish the standard of excellence

Identify role-model organizations

Foster use of the standard and share best practices
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Unique Public-Private Partnership

• Original Components

• NIST/DOC

• Board of Overseers

• Panel of Judges

• Baldrige Foundation

• National association 

(ASQ)

• Additional Components

• Award Recipients 

• Board of Examiners 

• Alliance for Performance 

Excellence

Private sector contributions exceed $10,000,000* per year.
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Board of Overseers, includes

• VP of Quality, ALCOA (Arconic)

• Pres/CEO, American College of Healthcare Executives

• Pres/CEO College of Healthcare Information Management Executives

• VP of Quality and New Product Introduction, Ford Motor Company

• Pres/CEO Main Line Health

• Superintendent, Menomonee Falls School District

• Chair, National Association of Corporate Directors

• President, Northwest Missouri State University

• Senior Managing Director, United States Golf Association
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Panel of Judges, includes

• EVP/COO, Charleston Area Medical Center

• Senior Financial Management Executive, Del Norte Credit Union

• Director, Eaton Business Excellence

• Senior Project Manager, Microsoft

• EVP/COO, Northwood University

• Assistant Adjutant General, Ohio National Guard

• Superintendent, Pewaukee School District

• Director, PriceWaterhouseCoopers, Public Sector

• Chief Medical Officer, Sibley Hospital
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

About the Baldrige Excellence Framework

• Developed and updated in partnership with industry

• Evolved from quality management excellence 

to organization-wide excellence

• Used as basis for the Award and as a leadership and 

management guide

• Nationally and internationally recognized 

and emulated

• Foundation for all other products and services
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

About the Baldrige Award

• Presidential award 

• Highest level of national recognition for 

performance excellence

• Traditionally notified by Commerce Secretary; 

presented by the President of the 

United States

• Recipients agree to share their best practices

Net Promoter Score: 80–100
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

About the Baldrige Award (cont)

• Over 1,700 applicants

• 118 recipients represent all sectors

• Award applicants are a small fraction of the users.

Business

Education

Healthcare

Nonprofit

TOTAL APPLICATIONS

Business

Education

Healthcare

Nonprofit

TOTAL AWARDS

Business

Education

Healthcare

Nonprofit

PAST 5 YRS APPLICATIONS

Business

Education

Healthcare

Nonprofit

PAST 5 YRS AWARDS
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Business Recipients - First 5 vs Last 5 Years

• AT&T

• Cadillac

• Boeing

• Federal Express

• IBM

• Motorola

• Ritz Carlton

• Texas Instruments

• Bristol TN Essential Services

• Stellar Solutions

• Don Chalmers Ford

• Lockheed Martin, Missile and Fire Control

• MESA Products

• Midway USA

• Momentum Group

• PriceWaterhouseCoopers, PSP
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Award Ceremony and Quest Conference

• Presidential award—aiming for a White House visit

• Secretary Ross presided over ‘16 award ceremony 

• ~750 participants, increasing number of large groups attending Quest 

for Excellence 

• 5 new and 12 former recipients shared their best practices

Net Promoter Score: 65
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

• ~ 4/yr

Baldrige 

Award 

Recipients

• ~ 30/yr Baldrige Award 

Applicants

• ~ 375/yr Baldrige Program 

Examiners

• ~ 900/yr State/Regional Award 

Recognitions

State/Regional Program Applications • ~1,500/yr

State/Regional Program Examiners • ~ 1,700/yr

Users of the Baldrige Framework and Criteria • Tens of thousands/yr

The Performance Excellence Pyramid
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

The Burning Platform, Agility, and Culture Change

• FY2012 and the loss of federal funding

• Creation of new business model and business 

plan

• Streamlined operations, leaned-out processes

• Reduced staff by 65%

• Designed, tested, and implemented new 

revenue streams

• Raised fees for existing products and services

• Increased revenues by nearly 300%
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Executive Fellows Program

“...performance excellence

comes to life!”

Kathy Kearney, John Deere Financial

“The level of passion, enthusiasm, and 

excitement was second to none...”

Brad Mitchell, UPS

• In-depth learning from world-class organizations and their senior executives

• A peer network of fellow executives to tap into now and in the future

• Best practices and solutions to drive improvement in your organization’s 

results

• A capstone project to address a unique strategic challenge or opportunity 

facing your organization
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Excellence Builder

• Abbreviated version of the Excellence Framework

• Easier to understand and use

• Freely available

• Standardized assessment tier in the state/ 

regional programs

• Foundation for other further derivative products 

and services
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Examiner Training Experience

• Fulfills a previously unmet demand for Baldrige training for nonexaminers

• Leverages availability of unused seats in examiner training

• Serves as a recruitment tool for future examiners

• Revenues permit us to train volunteer examiners without 

charging a tuition fee

“Best professional development program that I’ve 

ever attended”

Dr. Mark J. Safferstone, Executive Director 

UMW Campuses at Stafford and Dahlgren
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Collaborative Assessment

• Any organization may participate

• Not associated with the award process in any way

• Team of 6 very experienced Baldrige examiners 

• Planning calls held in advance to understand 

organizational context

• 4.5 days at the organization’s site(s) 

• Joint assessment with recommendations and immediate feedback

“This intensive, 5-day collaborative assessment was extremely well-planned, 

professionally staffed and organized, and artfully deployed. The quality and 

usability of the formal feedback report was also outstanding.”

Kin Hill, CEO 

Charleston Water System
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Cybersecurity Excellence Initiative

• Help organizations understand the robustness 

and effectiveness of their cybersecurity programs 

and practices

• Help organizations gauge how cybersecurity 

efforts align with organizational strategy 

• Emphasize the tracking and use of performance 

metrics to drive decision making and 

improvement

• Aid and encourage effective use of Cybersecurity 

Framework 

• Recognize and share role model best practices
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

To achieve improved health and well-being, better 

educational outcomes, and more robust economic 

conditions, communities need a systems approach to 

improvement.

• Formal agreement between BPEP and COE

• Development of a Communities Framework

• Nationwide learning collaborative

• Recognition of Communities on the journey
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Financial Performance
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Looking to the Future ...

• Continue efforts to ensure program sustainability

o Enhance revenue streams/control costs

o Support Foundation fundraising and congressional outreach, as 

appropriate

• Enhance alignment and integration of the Baldrige Enterprise

• Expand Baldrige Cyber/Communities of Excellence

• Increase collaboration with MEP to better serve small manufacturers

• Create additional framework derivatives to address

national needs
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Thank you for your attention!

• Comments?

• Questions?
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Supplemental Slides
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

55,000+ 

presentations 

10,000 applications

20,000 examiners

40,000 conference

attendees

Baldrige 

Program 

NIST

10,000+ 

Baldrige 

Examiners

~80 

Business 

Excellence 

Programs 

Worldwide 

Baldrige 

Executive 

Fellows

106 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ State/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association

BaldrigeBased 

Programs

Baldrige 

Performance

Excellence 

Groups

Baldrige 

Communities of 

Excellence

College/

University 

Business 

Courses

Rated #1 

Leadership 

Development 

Program

Improved: 

operations, 

engagement, 

outcomes

Reach and 

Impact of 

Baldrige
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Products and Services to Spread Performance Excellence

• Baldrige Excellence Framework

• Baldrige Award process

• Application summaries of award 

recipients

• Annual fictitious case studies 

• Award ceremony and Quest for 

Excellence Conference

• Regional Conferences

 Social media: Blogrige, LinkedIn, 

Twitter

 Baldrige Executive Fellows Program

 Baldrige Excellence Builder

 Baldrige Examiner Training 

Experience program

 Collaborative Assessment offerings

 Communities of Excellence initiative

 Baldrige Cybersecurity Excellence 

Program
2018

Baldrige Performance Excellence Program | www.nist.gov/baldrige

“The publication containing the Baldrige Criteria is probably 

the single most influential document in the modern history of 

American business.”

-Gordon Black, Chairman and CEO

Harris/Black International

“Baldrige recipients outperform the S&P 500 by 6.5 to 1”

“'Baldrige Index' Outperforms S&P 500 for Fifth Year”

Conservative benefit to cost ratio for the Program is 820:1.

Program generates ~$1 billion in economic benefit annually.