2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige Baldrige Performance Excellence Program | www.nist.gov/baldrige

Robert Fangmeyer, Director, BPEP

Warren Harris, Member Baldrige Board of Overseers

Al Faber, President and CEO, Baldrige Foundation 

Baldrige Program Update
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

The Baldrige Performance Excellence Program

Mission: Define, recognize, and foster organizational 

excellence in every sector of the economy

• Public-private partnership established by the Malcolm Baldrige 

National Quality Improvement Act of 1987

• Presidential education and award program

1987

Quality Management: 

manufacturing and 

service 

1997 - 2015

Performance Excellence: a systems 

approach to organization-wide 

improvement in every sector
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

1987–2011

Federal appropriations 

($9.6 million in 2011)

2012

President’s budget proposed a 

reduction in funding.

Instead, all federal funding was 

eliminated.

HC and Ed

Nonprofit

ROI 820:1
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Since the Funding Loss

• Developed and implemented a new business 

model

• Restructured the organization

• Reduced expenses and streamlined operations

• Developed and implemented new products and 

services

• Strengthening partnerships and collaboration

• Repositioning the Baldrige brand to expand 

markets
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

50,000+ 

presentations 

10,000 applications

20,000 examiners

40,000 conference

attendees

Baldrige 

Program 

NIST

10,000+ 

Baldrige 

Examiners ~100 

Business 

Excellence 

Programs 

Worldwide 

Baldrige 

Executive 

Fellows

99 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ 

Regional/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association 

BaldrigeBased 

Programs

Baldrige 

Performance 

Excellence 

Groups

Baldrige 

Communities of 

Excellence

College/

University 

Business 

Courses

Rated #1 

Leadership 

Development 

Program

Improved: 

operations, 

engagement, 

outcomes

Reach and 

Impact of 

Baldrige
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

A Public Benefit Program at Risk

• Public-private partnership?

• Viable funding model includes BPEP operating 

revenues, Foundation support, and 

appropriated funds

Baldrige 

Program

NIST

10,000+ 

Baldrige 

Examiners ~100 

Business 

Excellence 

Programs 

Worldwide 

45 Baldrige 

Executive 

Fellows

99 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ 

Regional/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association 

BaldrigeBased 

Programs

Baldrige 

Performance 

Excellence 

Groups

Baldrige 

Communities of 

Excellence

College/

University 

Business 

Courses
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Warren Harris 

President and COO 

Tata Technologies 

Member, Baldrige Board of Overseers

Baldrige 

Program

NIST

10,000+ 

Baldrige 

Examiners ~100 Business 

Excellence 

Programs 

Worldwide 

45 Baldrige 

Executive 

Fellows

99 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ Regional/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association 

BaldrigeBased 

Programs

Baldrige 

Performance 

Excellence 

Groups

Baldrige 

Commun-ities 

of Excellence

College/

University 

Business 

Courses
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige
© Copyright 2014 Tata Technologies. All rights reserved. All other trademarks are trademarks of their respective owners.

1. Tata Business Excellence Model (TBEM), fashioned on Malcolm Baldrige National 

Quality Award (MBNQA) in USA, was instituted in 1994 to:

• build global competitiveness and performance excellence. 

• create customer driven organizations.

• institutionalize a framework, which is industry agnostic, to plan and 

implement meaningful change.

2. Incorporates an Excellence scale of 1000 points. ‘Process’ (550/1000) + ‘Results’ 

(450/1000).

3. Assessments are carried out by a Mentor and 8 -10 Assessors trained & certified by 

TQMS.

4. Creates virtuous cycle of assessment and improvement.
© Copyright 2014 Tata Technologies. All rights reserved. All other trademarks are trademarks of their respective owners.

4

4

3

1

1

4

7

3

1

1

4

8

19

11

6

16

18

15

4

0 2 4 6 8 10 12 14 16 18 20

51-150

151-250

251 - 350

351 - 450

451 - 550

551 - 650

650-750

751-875

2010 2005 2000 1995
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Al Faber 

President and CEO 

Baldrige Foundation

Baldrige 

Program

NIST

10,000+ 

Baldrige 

Examiners ~100 Business 

Excellence 

Programs 

Worldwide 

45 Baldrige 

Executive 

Fellows

99 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ Regional/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association 

BaldrigeBased 

Programs

Baldrige 

Performance 

Excellence 

Groups

Baldrige 

Commun-ities 

of Excellence

College/

University 

Business 

Courses
www.baldrigefoundation.org

Baldrige Foundation (VCAT Presentation – February 4, 2015

The Reality of Where We Are Today...

BETTER

GOAL

STRETCH GOAL

BENCHMARK
www.baldrigefoundation.org

Baldrige Foundation (VCAT Presentation – February 4, 2015

The Reality of Where We Are Today...

In the U.S., corporations only account 

for 5% of Philanthropy on an annual 

basis and the trend is down.

Only 7% of Philanthropy is targeted for

Public-society benefit.
www.baldrigefoundation.org

Baldrige Foundation (VCAT Presentation – February 4, 2015

Building a New Fundraising Organization

for the Future...

Well Coordinated 

Process Driven

Identification and research.

Who will you ask and what will 

you ask for?

Cultivation. Building 

relationships, engaging the 

prospect and preparing to 

make the ask.

Solicitation. Making the ask.

Stewardship. Recognition 

and continuing to engage 

donors.

July 2014

“Campaign for the Growth of

Baldrige” Released

Social Media

Announced

First Direct Mail

Campaign

2015-2016 Combined 

Federal Campaign (CFC)

First Foundation 

Fundraising Dinner

At Quest 2015, 

Baltimore, MD
www.baldrigefoundation.org

President & CEO’s Four Strategic Imperatives

Baldrige Foundation

Priority #1. Restore BPEP in the Federal Budget and the 

President’s Agenda.

Priority #2. Educate to Develop Strategic Alliances. 

Congress; Departments of: Education; Defense; 

Health and Human Services; Veterans Affairs; US 

Trade Representative; Council of Economic 

Advisors; 

Small Business Administration; and others. 

Priority #3. Build Grass Roots Support.

Four Strategic ImperativesFUNDRAISING

ADVOCACY

FOUNDATION OPERATIONS - LEAN

BOARD DEVELOPMENT

ORGANIZATIONAL ALIGNMENT: STRATEGY 

– BUDGET - ACCOUNTABILITY

“...to ensure the long-term 

financial growth and viability 

of the Baldrige Performance 

Excellence Program...”

Build, Grow, and SustainNational, State, and Local 

Support for Baldrige and 

Baldrige-Based 

Organizations.

Message

Bold, Dynamic, Inspirational Message 

(Agile/Flexible - Results Focused)

Strategic Communications (Internal/External)

Media Relations- Public Service Announcements 

Online & Print Advertising

Leverage Social Media

Fundraising Campaign

Major Gifts, Small Gifts, Planned Giving

Combined Federal Campaign + State Programs

 Working Board – Trustee Board

 Embrace the Mission and Work as a “Team” 

 Contribute financially and seek support

 Make connections and offer expertise

 Represent the organization 

“America’s Most Influential 

Leaders – Supporting the 

Nation’s Performance Excellence 

Program.”

Baldrige-Based, Leads by 

Example: “Confident, 

Deliberate, Process Driven, 

Accountable”

Baldrige Enterprise

Well Coordinated -

Process Driven

(Photos courtesy of MBNQA Recipients

“...support 

organizational 

performance 

excellence in the 

United States and 

throughout the 

world.”
2015

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Discussion

We welcome your comments and questions

Baldrige 

Program

NIST

10,000+ 

Baldrige 

Examiners ~100 Business 

Excellence 

Programs 

Worldwide 

45 Baldrige 

Executive 

Fellows

99 Baldrige 

Award 

Recipients

1,600+ 

Baldrige 

Award 

Applicants

30+ Regional/ 

Sector 

BaldrigeBased 

Programs

BaldrigeBased 

Accreditations

Corporate 

BaldrigeBased 

Excellence 

Programs

Federal 

BaldrigeBased 

Programs

Association 

BaldrigeBased 

Programs

Baldrige 

Performance 

Excellence 

Groups

Baldrige 

Commun-ities 

of Excellence

College/

University 

Business 

Courses