Master Agreement Between Aegis and AT&T



 Exhibit 10.63 
  

			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  
 As a result of the FCC Detariffing
Order, this document is now being referred to as a “Service Order Attachment-Voice/Data Services (“Attachment”) and AT&T Tariffs are now being referred to as their successor the AT&T Business Service Guide at
http://att.com/serviceguide/business (“Service Guide”). This document replaces and supersedes the previously filed version of the Contract Tariff. 
  
 1. Services/Offers Provided: AT&T will provide the following Services/Offers to the Customer under this Attachment pursuant to AT&T Business Service
Guide located at http://www.att.com/serviceguide/business (the “Service Guide”) as amended from time to time. The Rates, Discounts and other provisions stated in this Attachment are in lieu of the comparable provision stated in the Service
Guide. 
  

	 	•	 	AT&T SDN OneNet Service 

  

	 	•	 	AT&T Global Inbound Service 

  

	 	•	 	AT&T Audio and Video TeleConference Services* 

  

	 	•	 	AT&T Toll-Free Services (including Advanced Features) 

  

	 	•	 	AT&T MEGACOM Service 

  

	 	•	 	AT&T Frame Relay Service (FRS) 

  

	 	•	 	AT&T International Satellite Service 

  

	 	•	 	AT&T Private Line Services 

  

	 	•	 	AT&T Local Channel Services 

  

	*	The Customer must identify with each order for AT&T Audio and Video TeleConference Services that such services are to be provided under this Attachment.


  
 2. Attachment Term; Renewal Options - The
term of this Attachment is 10 years and commenced on October 1, 2000. The amended Effective Date of this Attachment (EDA) is upon signature by both parties and is used to determine the applicable Rate Effective Date. The Rates and Discounts set
forth in this amended Attachment commence on the applicable Rate Effective Date as shown below. 
  

					
	 For the following Services/Offers Provided under
this Attachment

	  	 If the amended
EDA is:

	  	 Then the amended rates and
discounts for these services can
commence on the applicable Rate
Effective
Date, as follows:


	 VOICE SERVICES:
 AT&T SDN OneNet
Services/AT&T Toll Free Services, Global Inbound Service (Global IS) and AT&T Audio and Video TeleConference Services
	  	On or before the
10th of the
month	  	The first day of the first full billing
month following the amended EDA
			
	 VOICE SERVICES:
 AT&T SDN OneNet
Services/AT&T Toll Free Services, Global Inbound Service (Global IS) and AT&T Audio and Video TeleConference Services
	  	After the 10th of
the month	  	The first day of the second full
billing month following the amended
EDA
			
	 For the following Services/Offers Provided under
this Attachment

	  	 If the amended
EDA is:

	  	 Then the amended rates and
discounts for these services can
commence on the applicable Rate
Effective
Date, as follows:


	 VOICE SERVICES:
 AT&T MEGACOM
Service
	  	On or before the 10th of the month	  	The first day of the first full billing cycle following the amended EDA
			
	 VOICE SERVICES:
 AT&T MEGACOM
Service
	  	 After the 10th of
 the month
	  	 The first day of the second full
 billing cycle following the amended EDA


  

 AT&T PROPRIETARY 
 Page 1 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  


			
	 For the following Services/Offers Provided under this Attachment

	  	Then the amended rates and discounts for these
services can commence on the applicable Rate
Effective Date, as follows:


	 DATA SERVICES:
 AT&T Private Line
Services, AT&T Frame Relay Services, AT&T International Satellite Service and AT&T Local Channel Services
	  	On the amended EDA

  
 If, at the end of the Attachment Term,
the Customer has failed to satisfy the MARC in Section 3, following, this Attachment may be renewed in its entirety for an additional 6-month period at the rates, terms and conditions then in effect under this Attachment, provided AT&T
receives in writing, the Customer’s order to renew at least 45 days prior to the last day of the initial term. 
  
 3. Minimum Annual Revenue Commitment - The Minimum Annual Revenue Commitment (MARC) for AT&T Services provided under this Attachment and the
Data portion of the MARC (subMARC-D), are as follows: 
  

																
	 ATTACHMENT TERM YEAR

	  	YEAR 1

	  	YEAR 2

	  	YEAR 3

	  	YEAR 4

	  	YEAR 5


	 MARC
	  	$	7,400,000	  	$	7,400,000	  	$	7,400,000	  	$	7,400,000	  	$	7,400,000
	 subMARC-D
	  	$	1,000,000	  	$	1,000,000	  	$	1,000,000	  	$	1,000,000	  	$	1,000,000
						
	 ATTACHMENT TERM YEAR

	  	YEAR 6

	  	YEAR 7

	  	YEAR 8

	  	YEAR 9

	  	YEAR 10


	 MARC
	  	$	3,400,000	  	$	3,400,000	  	$	3,400,000	  	$	3,400,000	  	$	3,400,000
	 subMARC-D
	  	$	450,000	  	$	450,000	  	$	450,000	  	$	450,000	  	$	450,000

  
 The MARC will be satisfied by the
“MARC-eligible charges” which are the total of the following charges: 
  
 Gross Monthly Usage Charges (GMUC) as specified in the SDN OneNet Discount Plan (including undiscounted recurring charges for AT&T SDN OneNet Services Optional Features, AT&T Toll-Free Services Optional Features and AT&T Global
Inbound Service GMUCs for the services provided under this Attachment; 
  
 Undiscounted recurring charges incurred by the Customer for Global Inbound Service; 
  
 Undiscounted recurring charges incurred by the Customer for DSVPP-eligible Service Components; 
  
 Undiscounted recurring charges incurred by the Customer for Access Value Arrangement (AVA) with the Universal Terrestrial 1.544 Mbps Local Channel Access Arrangement
(AVA/UTA); 
  
 Undiscounted recurring charges incurred by the Customer for the
following AT&T International Private Line services: International Full Channel Service-Overseas-Overseas Cable Digital Channels, Voice Grade Private Line Service-Overseas Half Channels, International ACCUNET Digital Services-Half Channels;

  
 GMUCs for the AT&T Conference Services consisting of the following:
Audio-Teleconference Bridge-Dial-Out Conference-Domestic and International, Meet-Me Bridge Arrangement Options 2 and 3-Domestic and International, AT&T Event TeleConference Service-Domestic and International (including charges for AT&T
Conference Services Optional Features as agreed to by AT&T and the Customer); and 
  
 Undiscounted recurring charges incurred by the Customer for AT&T ACCU-Ring Network Access Service which have been ordered under a separate contract between the Customer and AT&T, excluding Special Construction Charges and Individual
Case Basis contracts; and 
  
 Alternative communications capabilities, which have
been ordered under a separate contract between the Customer and AT&T and which have been mutually designated in writing by the parties prior to or during the term of this Attachment 
  

 AT&T PROPRIETARY 
 Page 2 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 SubMARC-D - The portion of the MARC for Data Services (subMARC-D) will be satisfied from the “Data
Services-eligible” charges which are the undiscounted recurring charges for the following service components provided under this Attachment: 
  
 DSVPP-eligible Service Components; 
  
 Undiscounted recurring charges incurred by the Customer for Access Value Arrangement (AVA) with the Universal Terrestrial 1.544 Mbps Local Channel Access Arrangement
(AVA/UTA); 
  
 AT&T International Private Line Services as follows:
International Full Channel Service-Overseas-Overseas Cable Digital Channels, Voice Grade Private Line Service-Overseas Half Channels, and International ACCUNET Digital Services-Half Channels; 
  
 Undiscounted recurring charges incurred by the Customer for AT&T ACCU-Ring Network Access
Service which have been ordered under a separate contract between the Customer and AT&T, excluding Special Construction Charges and Individual Case Basis contracts; and 
  
 Alternative Data Communications Capabilities, which have been ordered under a separate contract between the Customer and AT&T and which
have been mutually designated in writing by the parties prior to or during the term of this Attachment. 
  
 If, on any anniversary of the start of the Attachment Term, the Customer has failed to satisfy the MARC or any of the subMARCs for the preceding year, the Customer will be billed a shortfall charge in an amount equal
to the greater of: (i) the difference between the MARC and the total of the actual MARC-eligible charges incurred for that year or (ii) the greatest difference between any of the subMARCs and the total of the actual subMARC-eligible
charges incurred for that year. 
  
 4. Attachment
Price - The Attachment Price for the AT&T Services provided under this Attachment is the same as the undiscounted Recurring and Nonrecurring Rates and Charges specified in the Service Guide, except for those Rates specified in
Section 7., following. 
  
 5. Discounts - All discounts
are applied monthly, applied in the same manner as specified in the Service Guide, are the only discounts that apply to the Services/Offers Provided under this Attachment, and no other discounts will apply. 
  
 A. AT&T SDN OneNet Services/AT&T Toll-Free Services - The following
discounts will be in lieu of the OneNet Discount Option Plan. 
  

							
	 For Gross Monthly
Usage Charges of:

	  	Discount applied to
Domestic SDN OneNet,
Domestic and
International Toll-Free
Services Usage

	 	 	Discount applied to
International SDN
OneNet Usage

	 
	 $0+
	  	45.0	%	 	25.0	%
	 DELETED
	  	DELETED	 	 	DELETED	 

  
 B. AT&T Global Inbound
Service – The Customer will receive a 23.0% discount on AT&T Global Inbound (U.S. to foreign and foreign to U.S.) usage charges in lieu of any other discounts for the same services. 
  

 AT&T PROPRIETARY 
 Page 3 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 C. AT&T Frame Relay, International Satellite, Domestic and International Private Line and AT&T
Local Channel Services 
  
 1. The Customer will
receive the following discounts, in lieu of the DSVPP for Frame Relay Service, Domestic Private Line and Local Channel Services. 
  

				
	 Service Components

	  	Discount

	 
	 The following DSVPP-Eligible Services and associated Service Components
	  	 	 
	 Domestic Frame Relay Service, Bilateral Frame Relay
	  	55.0	%
	 Regional Frame Relay Service
	  	50.0	%
	 International Frame Relay Service (E2E FRS and IP Enabled Frame Relay-International Service)
	  	25.0	%
	 ASDS 64 kbps and below*
	  	69.0	%
	 ASDS 128 kbps and above*
	  	62.0	%
	 ACCUNET T1.5*
	  	62.0	%
	 ACCUNET T45*
	  	80.0	%
	 ACCUNET Fractional T45
	  	20.0	%
	 M-28 Multiplexing Office Functions
	  	100	%
	 International ACCUNET 2.048 Mbps Service-Mexico
	  	50.0	%
	 ACCUNET SONET T155*
	  	50.0	%
	 Private Line SONET OC12 Service
	  	50.0	%
	 ACCUNET GDA at speeds of 9.6/56/64 kbps
	  	55.0	%
	 Terrestrial 1.544 Mbps Local Channel Service
	  	 	 
	 •      Region 1 Local Channel
	  	23.0	%
	 •      Region 2 Local Channel
	  	23.0	%
	 •      Region 3 Local Channel
	  	23.0	%
	 •      Region 4 Local Channel
	  	27.0	%
	 •      Region 5 Local Channel
	  	31.0	%
	 •      Region 6 Local Channel
	  	37.0	%
	 •      Region 7 Local Channel
	  	35.0	%
	 •      Other DSVPP-eligible Components
	  	15.0	%
	 VGLCs
	  	10.0	%
	 DDLCs at speeds of 9.6/56/64 kbps
	  	25.0	%
	 Terrestrial 45 Mbps Local Channels
	  	49.0	%
	 Voice Grade Private Line Service-Overseas Half Channel
	  	25.0	%
	 International ACCUNET Digital Services-Half Channel
	  	55.0	%
	 International Full Channel Service-Overseas-Overseas Cable Digital Channel
	  	55.0	%

  

	*	AT&T Canada and Mexico Services as specified in the Service Guide. 

  
 Colorado Video Center 
  
 For AT&T Executive Video Service Conference Calls (video service provisioned out of the Colorado Center), a 20% discount will apply to rates as specified in the
AT&T Business Service Guide located at http://www.att.com/serviceguide/business, (the “Service Guide”) as amended from time to time. 
  

 AT&T PROPRIETARY 
 Page 4 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 6. Classifications, Practices and Regulations 
  
 A. Promotions, Credits and Waivers - The Customer is
ineligible for any promotions, credits or waivers for the Services/Offers Provided under this Attachment, in the Service Guide. The Customer is eligible for Waiver Package Options A, B, C and D, as specified in the Service Guide. 
  
 The following credits and waivers apply only to the Services/Offers Provided under this
Attachment and as specified below. The minimum retention period associated with these credits and waivers is 12 months, unless specified otherwise below. 
  
 1. Waivers 
  
 (a) The recurring Monthly Charges for the following new and existing AT&T Private Line and AT&T Local Channel Services
associated with the AT&T Terrestrial 1.544 Mbps and 56/64 kbps ACCUNET GDA Local Channel Services provided under this Attachment, provided such DSVPP-eligible service components are associated directly with the Services provided under
this Attachment: (1) ACCUNET T1.5/ASDS Access Connections, (2) associated Access Coordination Functions (3) ACCUNET T1.5 M-24 Multiplexing Office Functions. There is no minimum retention period associated with this waiver. 

 
 (b) The recurring Monthly Charges for the
following new and existing DSVPP-eligible service components: (1) ACCUNET T45 Access Connections; and (2) Access Coordination Functions associated with AT&T Terrestrial 45 Mbps Local Channels provided under this Attachment.
There is no minimum retention period associated with this waiver. 
  
 (c) Operator set up fees and Reservation fees are waived under this Attachment. 
  
 (d) 75% of the Monthly Recurring Charge for Primary Rate Interface Office Functions, in lieu of the waiver specified in Waiver
Package B. 
  
 2. Credits 
  
 (a) DELETED 
  
 (b) DELETED 
  
 B. Discontinuance - In lieu of any Discontinuance With or Without
Liability provisions that are specified in the Service Guide, the following provisions shall apply. 
  
 1. The Customer may discontinue this Attachment prior to the end of the Attachment Term, provided the Customer replaces this Attachment with
other AT&T Services or another AT&T Attachment for AT&T Interstate Services having: (i) an equal or greater new annualized commitment for the Services/Offers Provided under this Attachment, and (ii) a new term equal to or
greater than the remaining term, but not less than 3 years. For the AT&T SDN OneNet Services, AT&T Global Inbound Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS; AT&T International Satellite
Service; AT&T Private Line Services; and AT&T Local Channel Services provided under this Attachment, the Customer will also be billed a Prorated Shortfall Charge in an amount equal to the difference between: (1) the AT&T SDN OneNet
Services, AT&T Global Inbound Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS; AT&T International Satellite Service; AT&T Private Line Services; and AT&T Local Channel Services MRC.

  

 AT&T PROPRIETARY 
 Page 5 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 2. If the Customer discontinues this Attachment for any reason other than specified
above, prior to the expiration of the Attachment Term, a Termination Charge will apply. For the AT&T SDN OneNet Services, AT&T Global Inbound Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS;
AT&T International Satellite Service; AT&T Private Line Services; and AT&T Local Channel Services provided under this Attachment, the Termination Charge will be an amount equal to 35% of the unsatisfied AT&T SDN OneNet Services,
AT&T Global Inbound Service, AT&T Audio and Video TeleConference Services; AT&T Toll-Free; AT&T FRS; AT&T International Satellite Service; AT&T Private Line Services; and AT&T Local Channel Services MRC remaining in the
Attachment Term. 
  
 C. Availability - DELETED

  
 D. Monitoring Conditions - DELETED

  

 AT&T PROPRIETARY 
 Page 6 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 7. Rates - The following rates apply in lieu of the corresponding rates set forth in the Service Guide.
Other charges apply including, but not limited to, payphone, PICC and USF charges as set forth in the Service Guide. 
  
 A. SDN OneNet Rate Schedules 
  

	 	•	 	Are stabilized for the Attachment Term 

  

	 	•	 	The rates listed below apply for all Mileages & Bands and for all rate periods 

  

	 	•	 	Are billed in Initial Period of 6 Seconds or Fraction thereof and Additional Period of 6 Seconds or Fraction thereof. 

  

	 	•	 	DELETED 

  

							
	 Rates Schedules

	  	 Initial
 6 Seconds or
 Fraction

	  	 Each Additional
 6 Seconds or
 Fraction


	 A, A-PV
	  	$	0.0091	  	$	0.0091
	 B(a), B-PV(a), B(b), B-PV(b)
	  	$	0.0033	  	$	0.0033
	 C(a), C(b), C-PV
	  	$	0.0039	  	$	0.0039
	 E
	  	$	0.0102	  	$	0.0102
	 H1
	  	$	0.0133	  	$	0.0133
	 H2
	  	$	0.0186	  	$	0.0186
	 K
	  	$	0.0122	  	$	0.0122

  
 B. International Calling Capability
– Additional Rates 
  

	 	•	 	Are stabilized for the Attachment Term 

  

	 	•	 	Rates apply for all days of the week including holidays and apply to all rate periods. 

  

	 	•	 	DELETED 

  
 U.S. Mainland Usage Rates 
  

							
	 Country

	  	DEDICATED ACCESS
Per Minute

	  	SWITCHED ACCESS
Per Minute


	 China, People’s Republic of
	  	$	0.120	  	$	0.140
	 India
	  	$	0.200	  	$	0.280
	 Philippines
	  	$	0.193	  	$	0.213
	 Singapore, Republic of
	  	$	0.120	  	$	0.140
	 United Kingdom (including the Channel Islands, Isle of Man, Northern Ireland, Scotland and Wales)
	  	$	0.0610	  	$	0.0880

  
 DELETED 
  
 DELETED 
  

 AT&T PROPRIETARY 
 Page 7 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 C. AT&T Toll-Free Service Rate Schedules - The rates listed below apply for all Service
Areas and for all rate periods. The following rates are stabilized for the Attachment Term. 
  

				
	 	  	Per Minute
of Use


	 AT&T Toll-Free MEGACOM Service-Domestic
	  	$	0.033
	 AT&T Toll-Free READYLINE Service-Domestic
	  	$	0.091
	 AT&T Toll-Free Multimedia Service
	  	$	0.139

  
 D. Toll-Free Information
Forwarding-2 (INFO-2) - The following rate is stabilized for the Attachment Term. 
  

				
	 	  	Usage Charge


	 - Per caller number information delivered
	  	$	0.0050

  
 E. AT&T MEGACOM Service
Schedules A and B - The following rates are stabilized for the Attachment Term. These rates become invalid on December 31, 2004 at which time the contracted MEGACOM rates will revert to standard tariff rates for any remaining
MEGACOM usage. 
  

																			
	 	  	Initial 6 Seconds

	  	Each Additional 6 Seconds


	 	  	Day

	  	Evening

	  	Night

	  	Day

	  	Evening

	  	Night


	 All Mileages & Bands
	  	$	0.0056	  	$	0.0056	  	$	0.0056	  	$	0.0056	  	$	0.0056	  	$	0.0056

  
 F. AT&T Toll-Free MEGACOM
Service-International and AT&T Toll-Free READYLINE Service-International - The following rates are stabilized for the Attachment Term. 
  

1. Rate Schedule for AT&T Toll-Free MEGACOM Service-Canada 
  

																			
	 	  	 DAY RATE
 Mon-Fri
 8AM-6PM

	  	 EVENING RATE
 Mon-Fri /Sat-Sun
 6PM-12Mid/8AM-12Mid

	  	 NIGHT RATE
 Mon-Sun
 12Mid-8AM


	 Rate Step

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t


	 1-6
	  	$	0.1260	  	$	0.0042	  	$	0.1260	  	$	0.0042	  	$	0.1260	  	$	0.0042

  
 2. Rate
Schedule for AT&T Toll-Free READYLINE Service-Canada 
  

																			
	 	  	 DAY RATE
 Mon-Fri
 8AM-6PM

	  	 EVENING RATE
 Mon-Fri /Sat-Sun
 6PM-12Mid/8AM-12Mid

	  	 NIGHT RATE
 Mon-Sun
 12Mid-8AM


	 Rate Step

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t


	 1-6
	  	$	0.1410	  	$	0.0047	  	$	0.1410	  	$	0.0047	  	$	0.1410	  	$	0.0047

  

 AT&T PROPRIETARY 
 Page 8 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 3. Rate Schedule for AT&T Toll-Free MEGACOM Service-Mexico 
  
 Rate Areas 1 - 5 
  

													
	 	  	Standard Period

	  	Economy Period


	 Service Areas

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t


	 M1
	  	$	0.2220	  	$	0.0074	  	$	0.2220	  	$	0.0074
	 M2
	  	$	0.2220	  	$	0.0074	  	$	0.2220	  	$	0.0074
	 M3
	  	$	0.4380	  	$	0.0146	  	$	0.4380	  	$	0.0146
	 M4
	  	$	0.4380	  	$	0.0146	  	$	0.4380	  	$	0.0146

  
 4. Rate
Schedule for AT&T Toll-Free READYLINE Service-Mexico 
  

													
	 	  	Standard Period

	  	Economy Period


	 Service Areas

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t

	  	 Initial
 30 Secs
 or Frac’t

	  	 Each Add’l
 1 Sec
 or Frac’t


	 M1
	  	$	0.2370	  	$	0.0079	  	$	0.2370	  	$	0.0079
	 M2
	  	$	0.2370	  	$	0.0079	  	$	0.2370	  	$	0.0079
	 M3
	  	$	0.4530	  	$	0.0151	  	$	0.4530	  	$	0.0151
	 M4
	  	$	0.4530	  	$	0.0151	  	$	0.4530	  	$	0.0151

  
 G. AT&T Advanced Toll-Free
Service 
  
 ADR Usage Charge *

  

				
	 For each call routed to an alternate destination
	  	$	0.03

  

	*	In addition to the usage rates for AT&T Toll-Free MEGACOM Service, AT&T Toll-Free READYLINE, the following apply to ADR per location: 

  
 Toll-Free Next Available Agent Routing, Rates

  

				
	 Usage

	  	Charge Per Redirected Call


	 - applied Monthly per dialed number
	  	$	.03

  

 AT&T PROPRIETARY 
 Page 9 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 H. AT&T Audio and Video TeleConference Services - 
  
 1. AT&T Audio-Teleconference Bridge Service - The following
rates are stabilized for the Attachment Term. 
  

				
	 Call Type

	  	Per Minute
Usage Charge


	 AT&T Dial-Out/Operator Assisted Conference Calls
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.18
	 Conference Leg Usage Charge
	  	$	0.03
		
	 Meet-Me/Operator Assisted Bridge Arrangement Option 2/Toll-Free
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.12
	 Conference Leg Usage Charge
	  	$	0.03
		
	 Meet-Me/Automated Access Bridge Arrangement Option 2/Toll-Free
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.06
	 Conference Leg Usage Charge
	  	$	0.03
		
	 Meet Me/Operator Assisted Bridge Arrangement Option 3/Caller Paid
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.12
		
	 Meet-Me/Automated Access Bridge Arrangement Option 3/Caller Paid
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.09
		
	 Meet-Me/Automated Access Bridge Arrangement Option 2/Toll-Free/Reservationless
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.05
	 Conference Leg Usage Charge
	  	$	0.03
		
	 Meet-Me/Automated Access Bridge Arrangement Option 3/Caller Paid/Reservationless
	  	 	 
	 Bridge Port Usage Charge
	  	$	0.08

  

 AT&T PROPRIETARY 
 Page 10 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 AT&T Event TeleConference Service - The following rates are stabilized for the Attachment Term.

  

				
	 Call Type
 Dial In/Dial
Out

	  	 Price Per Port
 Minute of use


	 Domestic Operator Dial Out
	  	$	.55
	 Domestic Toll Free Dial In
	  	$	.45
	 Domestic Caller Paid Dial In
	  	$	.40

  
 AT&T Event TeleConference
Service 
  

				
	 Call Type
 Dial In/Dial
Out

	  	 Price Per Port
 Minute of use


	 Domestic Operator Dial Out
	  	$	.55
	 Domestic Toll Free Dial In
	  	$	.35
	 Domestic Caller Paid Dial In
	  	$	.30

  
 AT&T Premier TeleConference
Service 
  

				
	 Call Type
 Dial In/Dial
Out

	  	 Price Per Port
 Minute of use


	 Domestic Operator Dial Out
	  	$	.55
	 Domestic Toll Free Dial In
	  	$	.35
	 Domestic Caller Paid Dial In
	  	$	.30

  

 AT&T PROPRIETARY 
 Page 11 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 I. AT&T Frame Relay Service – Ports 
  
 Port Charges Table 
  

	 	•	 	The following rates apply in lieu of the corresponding rates set forth in the Service Guide, and are stabilized for the Attachment Term. 

  
 Domestic and Global Port Installation and Monthly Recurring Charges 
  
 Port Charges Table 
  

										
	 Port Speed
 (bps)

	 	Domestic Port Monthly
Charge

	 	Global Port Monthly
Charge

	 	Port Installation Charge


	56k	 	$	526.00C	 	$	1,645.00	 	$	800.00
	 	 	 	 	 	 	AT&T reference date: 12/20/2003

  
  
 C = Custom Rate 
  
 J. AT&T International End-to-End Frame Relay Service (FRS) 
  
 For International End-to-End FRS, Service Guide Schedule B rates and the Schedule A Country Availability Matrix will apply to applicable service components. Note: Not all
speeds are available in all countries. 
  
 K. AT&T IP Enabled Frame
Relay-International Service (IPFR-I) 
  
 For AT&T IP Enabled Frame
Relay-International Service, Service Guide Schedule B rates will apply to applicable service components. Note: Not all speeds are available in all countries. 
  

 AT&T PROPRIETARY 
 Page 12 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 L. AT&T Local Channel Services 
  

	 	•	 	The following rates are in lieu of the corresponding rates as set forth in the Service Guide and are stabilized for the Attachment Term. 

  
 1. AT&T ACCUNET Generic Digital Access (GDA) Service 9.6/56/64
kbps Local Channel Services 
  

							
	 Local
 Channel
Mileage

	 	 AT&T ACCUNET
GDA 9.6/56/64 kbps
 Local Channel
 Fixed
Monthly
Charge

	 	 AT&T ACCUNET
GDA 9.6/56/64 kbps
 Local Channel
 Per Mile
Charge


	0-5	 	$	220.00	 	$	0.00
	6-10	 	$	267.00	 	$	0.00
	11-20	 	$	295.00	 	$	0.00
	21-50	 	$	325.00	 	$	0.00
	51+	 	$	250.00	 	$	3.50
	 	 	 	AT&T Reference date: N/A

  
 2. AT&T
Terrestrial 1.544 Mbps Local Channel Services – Local Channels furnished between the Customer’s Premises and the AT&T Central Office 
  

							
	 Local
 Channel
Mileage

	 	 AT&T Terrestrial
1.544 Mbps
 Local Channel
 Fixed
Monthly
Charge

	 	 AT&T Terrestrial
1.544 Mbps
 Local Channel
 Per Mile
Charge


	0	 	$	220.00	 	$	0.00
	1-5	 	$	330.00	 	$	0.00
	6-10	 	$	372.00	 	$	0.00
	11-20	 	$	462.00	 	$	0.00
	21-50	 	$	660.00	 	$	0.00
	51+	 	$	550.00	 	$	6.60
	 	 	 	AT&T Reference date: N/A

  
 (NOTE: Local Channels
discounted under an AVA or AVP are not eligible for the rates or discounts listed in this Pricing Schedule.) 
  

 AT&T PROPRIETARY 
 Page 13 of 14 










			
	Aegis Communications Group, Inc.   WK-52821V5	  	 For AT&T Administrative Use Only

	 	  	 
	If this attachment is not executed by the customer by
08/15/2005, AT&T reserves the rights to withdraw
this attachment.	  	Master Agreement No. 100523
	  	Attachment No. 14173
	  	Original Effective Date: July 20, 2000
	 	  	Amended Effective Date:

  
 AT&T Service
Order Attachment-Voice/Data Services 
  

 M. AT&T Private Line Service 
  
 1. ACCUNET Spectrum of Digital Service InterOffice Channel 
  

							
	ACCUNET Spectrum of Digital Service
Interoffice Channel Monthly Charges
			
	Speed

	 	Fixed

	 	Per Mile


	9.6/56/64 kbps	 	$	710.00	 	$	0.86
	 	 	 	AT&T reference date: N/A

  
 2. ACCUNET
Spectrum of Digital Service InterOffice Channel 
  

							
	ACCUNET Spectrum of Digital Service
InterOffice Channel Monthly Charges
			
	Channel Speed

	 	Fixed

	 	Per Mile


	128 kbps	 	$	700.00	 	$	0.35
	192 kbps	 	$	714.00	 	$	0.36
	256 kbps	 	$	729.00	 	$	0.37
	320 kbps	 	$	744.00	 	$	0.38
	384 kbps	 	$	759.00	 	$	0.39
	448 kbps	 	$	775.00	 	$	0.40
	512 kbps	 	$	791.00	 	$	0.41
	576 kbps	 	$	807.00	 	$	0.42
	640 kbps	 	$	824.00	 	$	0.43
	704 kbps	 	$	841.00	 	$	0.44
	768 kbps	 	$	858.00	 	$	0.45
	 	 	 	AT&T reference date: N/A

  
 3. ACCUNET
T1.5 Service Inter Office Channel 
  

							
	ACCUNET T1.5 Service
Inter Office Channel Monthly Charges
			
	Mileage

	 	Fixed

	 	Per Mile


	1 – 300	 	$	684.00	 	$	0.00
	301+	 	$	260.00	 	$	1.57
	 	 	 	AT&T reference date: N/A

  
 4. ACCUNET T45
Service InterOffice Channel 
  
 The following rates apply in lieu of the
corresponding rates set forth in the Service Guide, and are stabilized for the Attachment Term. 
  

							
	ACCUNET T45 Service
InterOffice Channel
Monthly
Charges
			
	Mileage

	 	Fixed

	 	Per Mile


	1-300	 	$	10,000.00	 	$	12.00
	301+	 	$	3,100.00	 	$	35.00
	 	 	 	AT&T reference date: NA

  

 AT&T PROPRIETARY 
 Page 14 of 14 








  
 

 
  
 AT&T MA
Reference No. 100523 
  
 AT&T OneNet Service

 Addendum # 1 
  

									
	 CUSTOMER Legal Name
 (“Customer”)
	 	 AT&T Corp. (or enter AT&T
 signing entity) (“AT&T”)
	 	 AT&T Sales Contact Name
 x Primary Contact

			
	Aegis Communications Group	 	 AT&T Corp.
	 	 Name Jay W. Kizzia

			
	 CUSTOMER Address
	 	AT&T Corp. Address and Contact	 	AT&T Sales Contact Information
			
	Street Address 8001 Bent Branch Drive	 	 55 Corporate Drive
	 	 Street Address 5501 LBJ Freeway

	 City Irving
	 	 Bridgewater, New Jersey 08807
	 	 City Dallas

	State / Province TX Country USA	 	 	 	 	 	 State / Province TX Country USA

	Domestic / International / Zip Code 75063	 	Attn: Master Agreement Support Team	 	Domestic / International / Zip Code 75240
	 	 	 	 	 	 	 Fax 972-778-4482

	 	 	 	 	 	 	 Email jkizzia@att.com

	 	 	 	 	 	 	 Sales/Branch Manager Gayann

	 	 	 	 	 	 	 Reynolds

	 	 	 	 	 	 	 SCVP Name Gayann Reynolds

			
	 CUSTOMER Contact
	 	 AT&T Address and Contact (if
 signing entity other than AT&T
 Corp.)
	 	 AT&T Authorized Agent
 Information
 (if applicable)  ̈ Primary Contact

	 Name Kannan Ramasamy
	 	 Name
	 	 	 	 Name
	 	 
	 Title CEO
	 	 Title
	 	 	 	 Company Name

	 Telephone 972-830-1827
	 	 Telephone
	 	 	 	 Agent Address

	 Fax 972-868-0267
	 	 Street Address
	 	 City
	 	 
	 Email rkannan@aegiscomgroup.com
	 	 City
	 	 	 	 State / Province                 
Country

	 	 	 State / Province              Country
	 	 	 	 
	 	 	 Domestic / International / Zip Code
	 	 Domestic / International / Zip Code

				
	 	 	 	 	 	 	 Telephone

	 	 	 	 	 	 	 Fax              Email

	 	 	 	 	 	 	 Agent Code

					
	 CUSTOMER Billing Address
	 	 	 	 	 	 	 	 
					
	 Street Address 8001 Bent Branch Drive
	 	 	 	 	 	 	 	 
	 City Irving
	 	 	 	 	 	 	 	 
	State / Province TX Country USA	 	 	 	 	 	 	 	 
	Domestic / International / Zip Code: 75063	 	 	 	 	 	 	 	 

  
 This Addendum # 1 to AT&T
OneNet Service is part of the Agreement between AT&T and Customer referenced above. 
  

									
	AGREED:	 	 	 	AGREED:
	CUSTOMER: Aegis Communications Group	 	 	 	AT&T Corp.
					
	By:	 	 /s/ Kannan Ramasamy
	 	 	 	By:	 	 /s/ Gayann Reynolds

	 	 	 (Authorized Signature)
	 	 	 	 	 	 (Authorized Signature)

			
	 (Typed or Printed Name)
	 	 	 	 (Typed or Printed Name)

			
	 (Title)
	 	 	 	 (Title)

			
	 (Date)
	 	 	 	 (Date)


  

 AT&T and Customer Proprietary 
 Page 1 of 2 








 Addendum # 1 to 
  
 AT&T OneNet Service 
  

	1.	SERVICES AND/OR CONTRACT DOCUMENT NAME 

  
 AT&T OneNet Service 
  
 Upon Customers written request, but not more than once in any rolling 12-month period and no later than the ninth month of any Term year, AT&T will review with Customer the status of its revenue/volume commitments
compared to available traffic, and the pricing (taken as a whole) of the AT&T services provided compared to similarly-situated AT&T customers. If AT&T and Customer agree that revisions to the Attachment or Pricing Schedule could be
appropriate in light of the review conducted, then AT&T and Customer will cooperate in efforts to develop a mutually agreeable alternative proposal that will satisfy the concerns of both parties and comply with all applicable legal and
regulatory requirements. By way of example and not limitation, such alternative proposal may include changes in rates, nonrecurring charges, revenue and/or volume commitments, discounts, the Term and other provisions. If the parties reach mutual
agreement on an alternative, AT&T will prepare and file any necessary tariff revisions and/or the parties will sign a contractual amendment, or replacement Attachment or Pricing Schedule, to implement any mutually agreeable alternative proposal,
subject to all applicable legal and regulatory requirements. This provision shall not apply to a change resulting from a decision by Customer to transfer portions of its traffic or projected growth to carriers other than AT&T. This provision
does not constitute a waiver of any charges, including shortfall charges, incurred by Customer prior to the time any revised Agreement goes into effect. 
  

 AT&T and Customer Proprietary 
 Page 2 of 2 








  
 

 
  
 RELEASE AND 
 SETTLEMENT AGREEMENT 
  
 This Release and Settlement Agreement (“Agreement”) is entered into this 1st day of June, 2005 by and between AT&T Corp. (“AT&T”) and Aegis Communications Group (“Customer”). 
  
 Recitals 
  
 WHEREAS, Customer has subscribed since October 1, 2000 to AT&T SDN OneNet Service under Account
Number 10008947045 with a $7,400,000 Minimum Annual Revenue Commitment and a 84 month term (the “Former Service”); 
  
 WHEREAS, a dispute has arisen concerning Customer’s acknowledgment of certain commitments and liabilities concerning the Former Service as a result
of unrelated negative changes to Customer’s business (the “Dispute”); 
  
 WHEREAS, AT&T and Customer now wish to resolve this Dispute; 
  
 THEREFORE, in consideration of the mutual promises contained herein, the parties agree as follows: 
  
 1. Service Migration 
  
 (a) Customer shall execute all necessary documentation to
change to an AT&T SDN OneNet Service with a $3,400,000 Minimum Annual Revenue Agreement (the “New Service”). This change shall become effective 1 day June, 2005 (the “Effective Date”). 
  
 (b) The New Service shall be for a term of 60 months
from the Effective Date. 
  
 (c) The Former
Service shall be terminated as of the Effective Date. 
  
 (d) AT&T shall waive all tariffed shortfall and termination charges incurred by Customer in connection with the Former Service on or before the Effective Date. 
  
 (e) Customer shall remain liable for all usage charges incurred on the Former Service. 
  
 2. Release 
  
 In consideration of the promises contained in this
Agreement, AT&T and Customer hereby release and discharge each other (and each other’s shareholders, officers, directors, affiliates and successors) from any and all claims, damages, actions, judgments, obligations, demands or liabilities,
known or unknown, foreseeable or unforeseeable, until and including the date of the Agreement, which each may have against the other regarding the Dispute. 
  

 Page 1 of 3 








 3. Breach of Agreement 
  
 In the event that Customer does not comply with
Section 1 of this Agreement, AT&T may, at its option and without further notice to Customer, commence an action against Customer to recover all amounts then owed and outstanding. 
  
 4. Entire Agreement 
  
 In addition to Customer’s subscription to the New Service, (see 1 (a) above), this Agreement is
the sole, only, entire and complete agreement of the parties relating to the subject matter hereof. No statements, promises or representations have been made by any party to any party, or are relied upon, and no consideration has been or is offered,
promised, expected or held out, other than as stated in this Agreement. There are no oral or written collateral agreements. All prior discussions and negotiations have been, and are, merged and integrated into, and are superseded by, this Agreement.

  
 5. Ownership of Claim 
  
 The parties hereto warrant that they have not assigned or
transferred, in any manner, to any person or entity, any right or interest to which they may be entitled regarding the dispute between the parties. Each party warrants and represents to the other party that it is owner and holder of all rights
concerning the claim that is the subject of this Agreement. 
  
 6. No Admission of Liability 
  
 This Agreement, the contents thereof or its execution shall not be construed as any admission of liability by either party. 
  
 7. Legal Counsel 
  
 Each of the parties represents that in the execution of this Agreement, and the negotiations leading thereto, it had the opportunity to
consult legal counsel of its own selection. Prior to the execution of this Agreement by each party, the party’s attorney, if any, reviewed this Agreement, made any desired changes and advised the party with respect to the advisability of making
the settlement and release provided herein and of executing this Agreement. 
  
 8. Applicable Law 
  
 This Agreement shall be construed in accordance with and be governed by the internal laws of the State of New York in effect as of the date of execution. 
  

 Page 2 of 3 








 9. Enforcement of Agreement 
  
 If any action at law or in equity, including an action for
declaratory or injunctive relief, is brought to enforce or interpret the provisions of this Agreement, the prevailing party shall be entitled to all of its costs in prosecuting or defending said action, including a reasonable amount of its
attorneys’ fees, which may be set by the court in which the action for enforcement if brought, or in separate action for that purpose, in addition to any other relief to which the prevailing party may be entitled. 
  
 10. Confidentiality 
  
 The parties agree to keep both the fact of and consideration
for this Agreement confidential and agree not to disclose it to others (unless required by law, regulation, a court or regulatory agency of competent jurisdiction, or for the purposes of financial reporting). Customer further agrees that, if asked
about the dispute described herein, Customer will respond only that the dispute has been resolved satisfactorily. 
  
 11. Miscellaneous 
  
 (a) The delay or failure of a party to exercise any right, power or privilege hereunder or failure to strictly enforce any breach or
default shall not constitute a waiver with respect thereto and no waiver of any such right, power, privilege, breach or default on any one occasion shall constitute a waiver thereof on any subsequent occasion unless clear and express notice thereof
in writing is provided. 
  
 (b) If any provision
of this Agreement is held to be invalid or unenforceable, all other provisions shall nevertheless continue in full force and effect. 
  
 IN WITNESS WHEREOF, the parties have affixed their signatures effective as of the date first above written. 
  

					
	AT&T CORP.	 	 	 	AEGIS COMMUNICATIONS GROUP
			
	/S/    MARY ELLEN MAHAN	 	 	 	/S/    KANNAN RAMASAMY
	(Authorized Signature)	 	 	 	(Authorized Signature)
			
	  	 	 	 	  
	(Typed or Printed Name and Title)	 	 	 	(Typed or Printed Name and Title)
			
	8/16/05	 	 	 	7/29/05
	(Date Signed)	 	 	 	(Date Signed)

  
 THIS AGREEMENT IS
NOT ACCEPTED UNTIL SIGNED BY AT&T. 
  

 Page 3 of 3 








  
 

 
  
 AT&T MA
Reference No. 100523 
  
 AT&T Voice/Data
Service 
 Service Order Attachment 
  

					
	 CUSTOMER Legal Name (“Customer”)
	  	 AT&T Corp. (or enter AT&T signing entity)
 (“AT&T”)
	  	 AT&T Sales Contact Name
 x Primary Contact

			
	Aegis Communications Group	  	 AT&T Corp.
	  	 Name Jay W. Kizzia

			
	 CUSTOMER Address
	  	AT&T Corp. Address and Contact	  	AT&T Sales Contact Information
			
	Street Address 8001 Bent Branch Drive	  	 55 Corporate Drive
	  	 Street Address 5501 LBJ Freeway

	 City Irving
	  	 Bridgewater, New Jersey 08807
	  	 City Dallas

	 State / Province TX Country USA
	  	 	  	 State / Province TX Country USA

	 Domestic / International / Zip Code 75063
	  	 Attn: Master Agreement Support Team
	  	 Domestic / International / Zip Code 75240

	 	  	 	  	 Fax 972-778-4482

	 	  	 Email mast@att.com
	  	 Email jkizzia@att.com

	 	  	 	  	 Sales/Branch Manager Gayann Reynolds

	 	  	 	  	 SCVP Name Gayann Reynolds

			
	 CUSTOMER Contact
	  	 AT&T Address and Contact (if signing
 entity other than AT&T Corp.)
	  	 AT&T Authorized Agent Information
 (if
applicable)  ̈ Primary Contact

			
	 Name Kannan Ramasamy
	  	 Name
	  	 Name

	 Title CEO
	  	 Title
	  	 Company Name

	 Telephone 972-830-1827
	  	 Telephone
	  	 Agent Address

	 Fax 972-868-0267
	  	 Street Address
	  	 City

	 Email rkannan@aegiscomgroup.com
	  	 City
	  	 State / Province                  Country

	 	  	 State / Province                  Country
	  	 Domestic / International / Zip Code

	 	  	 Domestic / International / Zip Code
	  	 Telephone

	 	  	 	  	 Fax

	 	  	 	  	 Email

	 	  	 	  	 Agent Code

			
	 CUSTOMER Billing Address
	  	 	  	 
			
	Street Address 8001 Bent Branch Drive	  	 	  	 
	City Irving	  	 	  	 
	State / Province TX Country USA	  	 	  	 
	Domestic / International / Zip Code: 75063	  	 	  	 

  
 This Service Order Attachment (and its
schedules) is part of the Agreement between AT&T and Customer referenced above. 
  
 In the event of a conflict among terms, the order of descending priority shall be this Service Order Attachment, the Agreement’s general terms and conditions, and the AT&T Service Guide. 
  
 Customer hereby places an order for: 
  

			
	 ̈ New Attachment	  	x Amendment to Attachment No. 14173, which amends and restates the Service Order Attachment and provides that any Addendum to the SOA that is
not attached to this Amendment is not amended hereby and remains in effect.

  

									
	AGREED:	 	 	 	AGREED:
			
	CUSTOMER: Aegis Communications Group	 	 	 	AT&T Corp.
					
	By:	 	 /s/ Kannan Ramasamy
	 	 	 	By:	 	 /s/ Gayann Reynolds

	 	 	 (Authorized Signature)
	 	 	 	 	 	 (Authorized Signature)

			
	 (Typed or Printed Name)
	 	 	 	 (Typed or Printed Name)

			
	 (Title)
	 	 	 	 (Title)

			
	 (Date)
	 	 	 	 (Date)


  

 AT&T and Customer Proprietary  
 AT&T Voice and Data Service 
 Page 1 of 1