The Go-To Experts for Advancing U.S. Manufacturing

RESULTS FOR U.S. MANUFACTURERS

According to clients surveyed1 in FY 2022, the MEP National Network helped these manufacturers achieve: 

The MEP National Network equips U.S. manufacturers with the tools and resources necessary to be competitive in today’s 

rapidly changing marketplace. With MEP Centers in all 50 states and Puerto Rico, U.S. manufacturers have easy access to 

comprehensive, proven solutions. In fiscal year (FY) 2022, the Network interacted with more than 33,500 manufacturers.

MANUFACTURERS’ TOP CHALLENGES AS REPORTED BY CLIENTS

NET PROMOTER SCORE®

85.9

Clients rated their customer experience well 

above industry benchmarks and indicate a 

strong likelihood of recommending the MEP 

Center they worked with to another company 

or colleague.2

$2.5 billion 

cost savings $18.8 billion 

new and retained sales

$6.4 billion 

new client investments

Over 116,700 jobs created or retained

WWW.NIST.GOV/MEP/MEP-NATIONAL-NETWORK

 1-800-MEP-4MFG • MFG@NIST.GOV

60% 

Cost 

Reduction

66% 

Employee 

Recruitment 

41% 

Growth

34% 

Product 

Development 

WHY THE MEP NATIONAL NETWORK

61% Expertise of Staff 

35% Cost of Service 

29% Knowledge 

Top factors why clients choose to work with the 

MEP National Network:
Focused on helping small and medium-sized manufacturers generate business results and thrive in today’s 

technology-driven economy, the MEP National Network comprises the National Institute of Standards and 

Technology’s Manufacturing Extension Partnership (NIST MEP), the 51 MEP Centers located in all 50 states and Puerto 

Rico, the MEP Advisory Board, MEP Center boards, and the Foundation for Manufacturing Excellence, as well as over 

1,450 trusted advisors and experts at approximately 430 MEP service locations, providing any U.S. manufacturer with 

access to resources they need to succeed.

For every one dollar of federal investment in FY 2022, the MEP National Network generated $35.80 in new sales 

growth and $40.50 in new client investment. This translates into more than $5.6 billion in new sales. During this same 

time, for every $1,353 of federal investment, the Network created or retained one manufacturing job.3 Each MEP 

Center is a partnership between the federal government and a variety of public or private entities, including state, 

university and nonprofit organizations. 

1 Numbers and information contained in this document are based on survey results from MEP Center clients. Surveys are conducted by an independent third party survey firm. Numbers 

are rounded to the nearest whole number. Of the 12,763 clients who were due to be surveyed over the FY22 time frame, 9,111 completed it.

2 Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, 

Inc. For more information about NPS and industry benchmarks for it, please visit https://www.satmetrix.com/wp-content/uploads/2020/07/net-promoter-score-benchmarks.pdf.

3 Federal investment is based on $158 million in federal funding for FY 2022.

ABOUT THE MEP NATIONAL NETWORK

WWW.NIST.GOV/MEP/MEP-NATIONAL-NETWORK

 1-800-MEP-4MFG • MFG@NIST.GOV

Workforce Development

ISO & Quality Management 

Lean / Toyota Kata 

Cybersecurity Services 

Business Growth Services

Supply Chain

Supplier Scouting

Exporting & Reshoring

Industry 4.0 / Advanced Mfg

Technology Services 

Sustainability

Risk Mitigation 

Food Industry Services

Technology Scouting / Tech

Driven Market Intelligence 

EXAMPLES OF BUSINESS SOLUTIONS