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UNITED STATES DISTRICT COURT 

NORTHERN DISTRICT OF ILLINOIS

BRIANA SIEGAL, individually and on behalf of 

all others similarly situated, Case No. 1:20-cv-04306

Plaintiff, 

v. 

GEICO CASUALTY COMPANY, JURY TRIAL DEMANDED

GEICO INDEMNITY COMPANY, and

GEICO GENERAL INSURANCE COMPANY,

Defendants.

FIRST AMENDED CLASS ACTION COMPLAINT

Plaintiff Briana Siegal (“Plaintiff”), by and through her attorneys and on behalf of herself

and all others similarly situated, hereby submits this First Amended Class Action Complaint 

against Defendants GEICO Casualty Company, GEICO indemnity Company, and GEICO 

General Insurance Company (“GEICO” or “Defendants”), and alleges as follows:

PRELIMINARY STATEMENT

1. This case is filed to end GEICO’s practice of unfairly profiting from the global 

COVID-19 pandemic. As of the date of this filing, the United States has confirmed well over 6

million coronavirus cases, and over 200,000 deaths. The State of Illinois alone has over 250,000 

confirmed cases and more than 8,500 deaths. The numbers continue to rise. 

2. Beginning in March 2020, states across the country, including Illinois, began to 

enforce strict social distancing measures to slow the spread of COVID-19. This included closing 

schools and businesses and instituting strict “stay-at-home” orders that prevented most 

individuals from leaving their homes for extended periods of time. 

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3. While many companies, industries, and individuals have suffered as a result of the 

COVID-19 pandemic, auto insurers like GEICO have scored a windfall. Not surprisingly, as a 

result of state-wide social distancing and stay-at-home measures, there has been a dramatic 

reduction in driving, and an attendant reduction in driving-related accidents. As a result of this 

decrease in driving and accidents, the premiums charged by auto insurance companies during the 

COVID-19 pandemic, including GEICO, are unconscionably excessive. One published report 

calculates, very conservatively, that at least a 30% average refund of paid premiums would be 

required to make up for the excess amounts paid by consumers for just the period between midMarch and the end of April.

4. Despite full knowledge of these facts, GEICO has continued to charge and collect

excessive premiums, and has failed to issue adequate refunds. The company’s “GEICO 

Giveback” program is woefully inadequate to compensate for the excessive premiums that 

customers have paid as a result of COVID-19. The program applies a 15% discount on new and 

renewal auto insurance policies only. It does not apply to the premiums that the customer has 

already paid or will continue to pay on policies already existing at the start of the COVID-19 

pandemic. And even with respect to new and renewal policies, the 15% credit falls well short of 

what has been conservatively estimated as an adequate return of premiums. 

5. To remedy Defendants' unlawful conduct, Plaintiff brings this class action 

alleging violations of Illinois state law. Plaintiff seeks disgorgement of the ill-gotten gains 

obtained by GEICO to the detriment of its customers, all available damages, punitive damages,

declaratory and injunctive relief, and all other available relief. 

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JURISDICTION AND VENUE

6. This Court has jurisdiction under 28 U.S.C. § 1332(d) because this is a class 

action in which the amount in controversy is over $5,000,000 exclusive of interest and costs, and 

at least one member of the class is a citizen of a State different from Defendants.

7. Venue is proper in the United States District Court for the Northern District of 

Illinois under 28 U.S.C. § 1391 because Defendants reside in this district, and because a 

substantial part of the events or omissions giving rise to the claims occurred in this district. 

PARTIES

8. Defendants GEICO Casualty Company, GEICO Indemnity Company, and 

GEICO General Insurance Company are Maryland corporations with their principal place of 

business in Chevy Chase, Maryland. Defendants sell personal automobile insurance in states 

around the country, including Illinois. GEICO issued personal auto, motorcycle, and/or RV

insurance policies to Plaintiff and the members of the putative class during the relevant time 

period. 

9. Plaintiff is an adult resident of Chicago, Illinois. Plaintiff has held two personal 

auto insurance policies purchased from GEICO during the time period relevant to this lawsuit. 

As described in more detail herein, as a result of the global COVID-19 pandemic and 

corresponding drop in automobile use and traffic, the premiums paid by Plaintiff for these 

policies were unconscionably excessive. Despite this, GEICO failed to issue full refunds. 

FACTUAL ALLEGATIONS COMMON TO ALL CLAIMS

A. The Global COVID-19 Pandemic and State-Mandated Social Distancing Measures 

10. In late December 2019, a cluster of cases of pneumonia was reported in Wuhan, 

China. A novel coronavirus was identified, which became known as SARS-CoV-2. The virus 

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causes a disease called COVID-19. By mid-January, cases of COVID-19 were confirmed in the 

United States, and the virus quickly spread. 

11. By mid-March, there were thousands of confirmed cases of COVID-19 across the 

United States and well over 100 in the State of Illinois alone. 

12. Like many states around the country, Illinois responded to the worsening COVID19 crisis with a series of measures designed to increase, and often mandate, social distancing in 

order to slow the spread of the virus. 

13. On March 9, 2020, Governor J. B. Pritzker issued a disaster proclamation, 

declaring all counties in the State of Illinois a disaster area. Thereafter, the state rolled out a 

variety of social distancing measures that included, for example, the closing of schools, bars, 

restaurants, and casinos, and cancellation of all gatherings of 50 or more people. 

14. On March 21, Governor Pritzker instituted a statewide stay-at-home order. With 

some exceptions, the order mandated that all individuals living within the State of Illinois were 

to stay at home or at their place of residence and were allowed to leave only for essential 

activities or other specified reasons.1 The order mandated that: “[a]ll travel, including, but not 

limited to, travel by automobile, motorcycle, scooter, bicycle, train, plane, or public transit, 

except Essential Travel and Essential Activities as defined herein, is prohibited.” 2

15. The stay-at-home order was scheduled to remain in place until April 7, 2020. 

However, due to the increasing severity of the COVID-19 crisis, Governor Pritzker extended the 

order until April 30, 2020, and again to May 29, 2020. Just as in the original stay-at-home order, 

1 See COVID-19 Executive Order No. 8 § 1(1) (Mar. 20, 2020), 

https://www2.illinois.gov/Pages/Executive-Orders/ExecutiveOrder2020-10.aspx. 2 Id. § 1(4). 

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the Governor ordered that “[a]ll travel, including, but not limited to, travel by automobile, 

motorcycle, scooter, bicycle, train, plane, or public transit, except Essential Travel and Essential 

Activities as defined herein, is prohibited.” 3 

16. On May 5, 2020, Governor Pritzker unveiled “Restore Illinois,” a plan to slowly 

reopen the state in five phases. But progress has been slow, and the state is still far from 

achieving full reopening and economic recovery. Indeed, even under the current stage—Phase 4 

“Revitalization”—businesses in all industries are instructed to permit employees to work from 

home when it is possible to do so.

17. In addition to the measures it has taken to slow the spread of the virus, the State of 

Illinois has also sought to stop unscrupulous businesses from profiting from the pandemic. The 

Illinois Attorney General has urged consumers to report price-gouging and fraud as a result of 

COVID-19, reflecting a public policy against taking financial advantage of the pandemic.

B. GEICO Has Obtained a Windfall Due to the Dramatic Decrease in Automobile Use 

and Traffic Caused by COVID-19

18. Although businesses across the United States have almost uniformly suffered as a 

result of COVID-19, state-wide stay-at-home orders, and other social distancing measures, the 

auto insurance industry has benefited. In fact, auto insurance—a $250 billion industry—stands to 

secure a windfall from COVID-19. The reason is simple. As one recent report put it: “With 

shelter-in-place restrictions and business closings, most people stopped driving or reduced their 

3 See COVID-19 Executive Order No. 30 § 2(4) (Apr. 30, 2020), 

https://www2.illinois.gov/Pages/Executive-Orders/ExecutiveOrder2020-32.aspx. 

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driving dramatically. With fewer cars on the road, there were dramatically fewer accidents. 

Fewer motor vehicle accidents mean fewer auto insurance claims.”4 

19. Beginning in mid-March of 2020, the number of miles driven by individuals has 

dropped dramatically because of COVID-19. This includes the State of Illinois. Through the use 

of cell phone location data, it has been reported that vehicle miles traveled in Illinois dropped 

significantly from their January 2020 average in March and April of 2020:5 

Date Range Decrease in Miles Traveled

March 15 - March 21 -42%

March 22 - March 28 -67%

March 29 - April 4 -67%

April 5 - April 11 -67%

April 12 - April 18 -68%

April 19 - April 25 -64%

Upon information and belief, decreases in pre-COVID miles traveled continued in May, June, 

July, and August 2020, and will continue for the foreseeable future.6

20. Automobile accidents have also decreased. For example, the Illinois State Police 

reported that between April 1, 2020 and April 26, 2020 alone, statewide car crash rates dropped 

by more than half when compared to 2019 rates.7 Although GEICO does not report crash 

4 See Center for Economic Justice & Consumer Federation of America, Personal Auto Insurance 

Premium Relief in the COVID-19 Era at 5 (May 7, 2020) (“CEJ/CFA Report”), 

https://consumerfed.org/wp-content/uploads/2020/05/Auto-Insurance-Refunds-COVID-19-

Update-Report-5-7-20.pdf. 5 See id. at 6-8. 

6 See id. at 2. 

7 Mary Wisniewski, With fewer people on the roads, crashes are down — but some drivers see 

lack of traffic as excuse to speed, Chicago Tribune, May 1, 2020, 

https://www.chicagotribune.com/coronavirus/ct-coronavirus-speeding-up-crashes-down20200501-vgr3yinpibh3xkmc45dmvxycwa-story.html. 

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statistics to the State of Illinois, a submission to Ohio regulators estimated a decline in claims 

frequency between 25% and 50%.8

21. As a result of this dramatic decrease in driving and auto accidents, the rates set—

and thus the premiums charged—by auto insurance companies during the COVID-19 pandemic, 

including GEICO, are unconscionably excessive. Auto insurance rates, including those set by 

GEICO, are intended to cover the claims and expenses that they expect to occur in the future, 

extrapolated from historical data. Thus, as explained in the recent joint report by the Center for 

Economic Justice and the Consumer Federation of America: 

Because of COVID-19 restrictions, the assumptions about future claims underlying 

insurers’ rates in effect on March 1 became radically incorrect overnight. When roads 

emptied, the frequency of motor vehicle accidents and insurance claims dropped 

dramatically and immediately. The assumptions in insurers’ rates covering time-frames 

from mid-March forward about future frequency of claims became significantly wrong 

when the roads emptied because of Stay-At-Home orders and business closures starting 

in mid-March. The then-current rates became excessive not just for new policyholders 

going forward, but also for existing policyholders whose premium was based on nowoverstated expectation about insurance claims.9

22. The excessive premiums collected by GEICO during the COVID-19 pandemic 

have led to a substantial windfall in profits. It has been reported that for the first quarter of 2020 

alone, GEICO generated a pretax underwriting gain of $984 million.10 This was an increase of 

27.8% from result for the same period in 2019. And according to its parent company, Berkshire 

8 Geico’s claim frequency falling even faster than Q1 data shows, S&P Global (May 4, 2020), 

https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/geico-sclaims-frequency-falling-even-faster-than-q1-data-shows-58431662. 9 CEJ/CFA Report, supra, at 4. 

10 Geico’s claim frequency falling even faster than Q1 data shows, S&P Global (May 4, 2020), 

https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/geico-sclaims-frequency-falling-even-faster-than-q1-data-shows-58431662. 

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Hathaway, in the second quarter of 2020, GEICO generated pre-tax underwriting earnings of 

$2.1 billion, which was an increase of 424% compared to the second quarter of 2019.

23. GEICO’s astonishing windfall is a direct result of the fact that its premiums are 

excessive and not based on an accurate assessment of risk since the pandemic began, in violation 

of Illinois public policy.

24. In modern society, most people must drive, and therefore must buy insurance in 

order to go about their daily lives. Because people must, as a practical matter, buy auto 

insurance, Illinois courts have long held that insurance policies implicate the public interest, and 

that rates must be based on risk.

C. GEICO Has Failed to Refund Excessive Premiums to Plaintiff and Other 

Policyholders in Illinois 

25. According to conservative calculations by the Center for Economic Justice and 

the Consumer Federation of America based on motor vehicle accident data, at least a 30% 

minimum average premium refund to consumers would be required to correct the unfair windfall 

to auto insurance companies, including GEICO, just for the time period from mid-March through 

the end of April 2020.

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26. At all relevant times, GEICO has been aware of the excessive premiums that it 

has charged to and collected from policyholders in Illinois as a result of the COVID-19 crisis.

GEICO has likewise been aware of its excessive profits. Despite this, GEICO has failed to 

adequately return these profits to its customers.

11 CEJ/CFA Report, supra, at 12-13. 

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27. In spring 2020, GEICO announced the “GEICO Giveback.” Under the program, 

GEICO will give customers a 15% credit on their personal auto insurance premiums, but only if 

they are new customers, or existing customers who renew their policy during the applicable time 

period. Specifically, the credit is given for six-month policies renewed or newly purchased 

between April 8, 2020 and October 8, 2020 and twelve-month policies renewed or newly 

purchased between April 8, 2020 and October 7, 2021. 

28. GEICO’s credit program is inadequate to compensate for the excessive premiums 

that its customers have paid as a result of COVID-19. For existing customers who renew their 

policies, the credit does not apply at all to excessive premiums that the customer paid on their 

previous policies. And even with respect to new and renewal policies, the 15% credit is nowhere 

near the minimum 30% average refund benchmark that has been conservatively estimated as an 

adequate refund of premiums. 

29. With full knowledge that its refund program was inadequate, GEICO has falsely 

claimed to its customers that it is in fact providing substantial and full relief. For example, on its 

website, GEICO falsely claims that “shelter in place laws have reduced driving, and we are 

passing these savings on to our auto, motorcycle, and RV customers.”12 GEICO does not 

disclose that its program does not, in fact, fully pass the company’s saving on to its customers, 

and GEICO does not disclose the amount of its excessive profits. 

30. Not surprisingly, GEICO’s credit program has been met with immediate criticism. 

On April 13, 2020, the Consumer Federation of America gave GEICO’s program a “D-” grade, 

12 FAQs About The Geico Giveback, https://www.geico.com/about/coronavirus/giveback/ (last 

visited September 15, 2020). 

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which places GEICO at or near the bottom of insurers receiving grades.

13 The CEJ/CFA report 

explains that GEICO’s program “fails to match the relief to the relevant premium and policy,” 

“doesn’t provide relief for current policyholders,” “fails to credit consumers for the current 

premium that has become excessive,” and is “wrongly attempting to take credit for future – and 

in most cases distant future – rate reductions as if it were actually providing relief today to 

current policyholders.”14

31. GEICO does not disclose the fact that its program compares unfavorably with the 

refund programs of all or nearly all other major auto insurers.

32. In late 2019, Plaintiff purchased a renewal auto insurance policy from GEICO for 

the period beginning on December 1, 2019 and ending on June 1, 2020. Plaintiff paid $945.57 in 

premiums for that policy. Plaintiff again renewed for the period beginning on June 1, 2020 and 

ending on December 1, 2020. Premiums were $900.66. With a “GEICO Giveback credit” of 

$135.10, Plaintiff paid $765.56 in premiums for that policy. Plaintiff’s declarations page also 

reflects several other non-COVID discounts. Upon information and belief, Plaintiff never 

received these discounts.

33. GEICO’s insurance policies, including the policies of Plaintiff and the members 

of the putative class, contain the following provision:

3. CHANGES

The terms and provisions of this policy cannot be waived or changed, 

except by an endorsement issued to form a part of this policy.

13 Report Card to Date on the $6.5 Billion+ Promised To Auto Insurance Customers as People 

Drive Less Due To COVID-19, Consumer Federation of America (April 4, 2020), 

https://consumerfed.org/press_release/report-card-to-date-on-the-6-5-billion-promised-to-autoinsurance-customers-as-people-drive-less-due-to-covid-19/. 14 CEJ/CFA Report, supra, at 16.

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We may revise this policy during its term to provide more coverage 

without an increase in premium. If we do so, your policy will 

automatically include the broader coverage when effective in your state.

The premium for each auto is based on the information we have in your

file. You agree:

(a) That we may adjust your policy premiums during the policy term if 

any of this information on which the premiums are based is incorrect, 

incomplete or changed.

(b) That you will cooperate with us in determining if this information is 

correct and complete.

(c) That you will notify us of any changes in this information.

(d) That we may adjust your policy premium during the policy term or at 

renewal if any person who is an insured becomes an additional driver 

during the policy term or at renewal.

Any calculation or recalculation of your premium or changes in your

coverage will be based on the rules, rates and forms on file, if required, for 

our use in your state.

34. This provision gives GEICO broad discretion to adjust premiums if the 

information on which those premiums is based changes or becomes incorrect.

35. Plaintiff’s policies described above were in effect during the time period during 

which most of the United States, including Illinois, was significantly impacted by the global 

COVID-19 pandemic and during which stay-at-home orders, along with other measures and 

conditions, caused a widespread and dramatic decrease in automobile use and traffic. Despite 

this, GEICO only gave Plaintiff an inadequate 15% credit on her most recent renewal policy and 

no refund or credit for Plaintiff’s previous policy. 

36. Upon information and belief, thousands of other policyholders in Illinois have 

been injured by GEICO’s policy and practice of charging and failing to refund excessive auto 

insurance premiums to policyholders due to the COVID-19 pandemic.

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CLASS ACTION ALLEGATIONS

37. Pursuant to Fed. R. Civ. P. 23(a) and 23(b), Plaintiff brings this action 

individually and on behalf of all similarly situated individuals. 

38. The proposed class is defined as follows: All Illinois residents who purchased 

personal automobile, motorcycle, or RV insurance from GEICO covering any portion of the time 

period from March 21, 2020 to the present. 

39. The members of the class are so numerous that joinder of all members is 

impracticable. While the precise number of class members has not been determined at this time, 

upon information and belief, there are thousands of individuals in the class. The identities of the 

class members can be determined from GEICO’s records. 

40. There are questions of law and fact common to the class that predominate over 

questions solely affecting individual members. 

41. The common questions of law and fact include, but are not limited to:

a. Whether GEICO has a common policy or practice of charging and failing to 

fully refund excessive auto insurance premiums to policyholders due to the 

COVID-19 pandemic;

b. Whether GEICO’s insurance rates and premiums were excessive; 

c. Whether GEICO violated the covenant of fair dealing and good faith; 

d. Whether the payment of full premiums by Plaintiff and the members of the 

putative class is excused by frustration of purpose;

e. Whether GEICO was unjustly enriched as a result of its charging and failure 

to fully refund excessive auto insurance premiums;

f. Whether GEICO’s charging and failure to fully refund excessive auto 

insurance premiums offends public policy;

g. Whether GEICO’s charging and failure to fully refund excessive auto 

insurance premiums is immoral, unethical, oppressive, or unscrupulous;

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h. Whether GEICO has violated ICFA through its charging and failure to fully

refund excessive auto insurance premiums; and 

i. the proper measure and calculation of damages. 

42. The questions of law and fact listed above will yield common answers for 

Plaintiff and the class as to whether GEICO is liable for the alleged legal violations. 

43. Plaintiff’s claims are typical of those of the members of the class. Plaintiff, like 

other class members, was subject to the unlawful practices described herein. 

44. Plaintiff will fairly and adequately protect the interests of the class and has

retained counsel experienced in complex class action litigation.

45. Class treatment is appropriate under Fed. R. Civ. P. 23(b)(2) because GEICO has

acted on grounds that apply generally to the class, so that final injunctive relief or corresponding 

declaratory relief is appropriate with respect to the class.

46. This action is properly maintainable as a class action under Fed. R. Civ. P. 

23(b)(3) because questions of law or fact predominate over any questions affecting individual 

class members. A class action is superior to other methods in order to ensure a fair and efficient 

adjudication of this controversy because, in the context of similar litigation, individual plaintiffs 

often lack the financial resources to vigorously prosecute separate lawsuits in federal court 

against large corporate defendants. Class litigation is also superior because it will preclude the 

need for unduly duplicative litigation resulting in inconsistent judgments pertaining to GEICO’s 

policies and practices. There will be no difficulties in managing this action.

47. In the alternative, class treatment is appropriate under Fed. R. Civ. P. 23(c)(4) 

because this is a case in which class adjudication of particular issues would serve the interests of 

judicial economy.

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CAUSES OF ACTION

COUNT I

Breach of Contract

(On Behalf of Plaintiff and the Putative Class)

48. Plaintiff restates and incorporates by reference the above paragraphs as if fully set 

forth herein.

49. The insurance policies GEICO issued to Plaintiff and the putative class are 

contracts.

50. Plaintiff and the members of the putative class performed under those contracts by 

paying the policy premiums.

51. GEICO’s insurance contracts give GEICO the discretion to adjust premiums if the 

information on which those premiums is based changes or becomes incorrect.

52. Under Illinois law, a covenant of fair dealing and good faith is implied into every 

contract. A party is not permitted to engage in opportunistic advantage-taking, or lack of 

cooperation depriving the other contracting party of their reasonable expectations. A contracting 

party breaches the covenant when it exercises its discretion under the contract in bad faith.

53. GEICO breached the insurance contracts by exercising its contractual discretion 

in violation of the covenant of fair dealing and good faith. GEICO had discretion to adjust or 

refund the premiums when the information underlying the premiums become incorrect, 

incomplete, or changed. That information changed and became incomplete and incorrect when 

the COVID-19 pandemic emptied Illinois’s roads. But GEICO failed to exercise its contractual 

discretion to properly reduce or refund the now-excessive premiums.

54. GEICO exercised its contractual discretion unreasonably, without proper motive, 

in a manner inconsistent with the parties’ reasonable expectations, and in bad faith.

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55. By profiting from the uncontemplated and unforeseeable COVID-19 pandemic, 

GEICO has engaged in opportunistic advantage-taking and lack of cooperation, depriving 

Plaintiff and the putative class of their reasonable expectations under the insurance contracts.

56. GEICO has injured Plaintiff and the members of the putative class by retaining 

their excessive premium payments and by not reducing or refunding those excessive premiums. 

These injuries are a direct and proximate result of GEICO’s unlawful conduct.

COUNT II

Declaratory Relief—Frustration of Purpose

(On Behalf of Plaintiff and the Putative Class)

57. Plaintiff restates and incorporates by reference the above paragraphs as if fully set 

forth herein. 

58. Plaintiff pleads this Count II in the alternative to Count I.

59. Under Illinois law, a party’s performance of a contract is excused when the 

purpose of the contract is frustrated by an event that was not reasonably foreseeable at the time 

the contract was formed, and the value of the contract has been nearly totally destroyed by the 

frustrating event.

60. At the time Plaintiff and the members of the putative class purchased insurance

policies from GEICO, the global COVID-19 pandemic and its effects were not reasonably 

foreseeable. 

61. As a result of the global COVID-19 pandemic, the related stay-at-home orders, 

and the drastic reduction in driving among the risk pool, the purpose of the policies—providing 

insurance coverage at rates based on an accurate assessment of risk—has been frustrated, and the 

value of the policies has been totally or nearly totally destroyed.

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62. Plaintiff and the members of the putative class seek a declaration that full 

payment of premiums is no longer required, and that any excessive premiums paid to date must 

be disgorged by GEICO. 

COUNT III

Illinois Consumer Fraud and Deceptive Business Practices Act – Unfairness

(On Behalf of Plaintiff and the Putative Class)

63. Plaintiff restates and incorporates by reference the above paragraphs as if fully set 

forth herein.

64. The Illinois Consumer Fraud and Deceptive Business Practices Act (“ICFA”) 

makes unlawful:

Unfair methods of competition and unfair or deceptive acts or practices, including but not 

limited to the use or employment of any deception, fraud, false pretense, false promise, 

misrepresentation or the concealment, suppression or omission of any material fact, with 

intent that others rely upon the concealment, suppression or omission of such material 

fact, or the use or employment of any practice described in Section 2 of the “Uniform 

Deceptive Trade Practices Act”, approved August 5, 1965,1 in the conduct of any trade 

or commerce are hereby declared unlawful whether any person has in fact been misled, 

deceived or damaged thereby. 

815 ILCS 505/2. 

65. GEICO has violated and continues to violate ICFA by, at least, charging and 

failing to fully refund unconscionably excessive premiums with full knowledge of the amount 

and extent of their excess; failing to refund unconscionably excessive premiums to the 

consumers who initially paid those premiums, and instead giving a credit only for new or 

renewal business, thereby intentionally using the global COVID-19 pandemic as a means to gain 

new business and obtain unfair economic advantage; falsely claiming to its customers that it is 

providing substantial and full relief through its “Giveback” program and failing to disclose that 

the program does not, in fact, provide full relief; failing to disclose the fact that it is earning 

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excessive profits, or the amount of those profits; failing to disclose the fact that its “GEICO 

Giveback” program compares unfavorably with the refund programs of all or nearly all other 

major auto insurers; and violating fundamental principles of rate-setting by failing to charge 

premiums that reflect an accurate assessment of risk.

66. GEICO’s unfair conduct, as described herein, is intentional, and GEICO intends 

for consumers to rely on its unfair and misleading practices.

67. GEICO’s unfair conduct, as described herein, occurred in the course of trade or 

commerce.

68. GEICO’s conduct, as described herein, violates ICFA because it (1) offends 

public policy; (2) is immoral, unethical, oppressive, or unscrupulous; and (3) causes substantial 

injury to consumers.

69. GEICO’s conduct offends the public policy of Illinois that insurance premiums 

are to be based on risk. The premiums charged and collected by GEICO are excessive and not 

based on risk after the COVID-19 pandemic dramatically reduced the amount of driving and the 

number of insurance claims.

70. GEICO’s conduct offends public policy reflected in the State of Illinois’s desire to 

curb and urge the reporting of price-gouging and fraud as a result of COVID-19, reflecting a 

public policy against taking financial advantage of the pandemic. GEICO is violating that policy 

through its conduct described herein.

71. GEICO’s conduct, as described herein, is immoral, unethical and unscrupulous

because GEICO has taken advantage of the global COVID-19 pandemic for its own financial 

gain. Further, GEICO’s conduct in claiming to pass its savings from the pandemic on to its 

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customers is oppressive because it would cause consumers, including Plaintiff and the members 

of the putative class, to falsely believe their premiums were fair and not excessive.

72. GEICO’s conduct, as described herein, has caused and continues to cause 

substantial injury to consumers, including Plaintiff and the members of the putative class.

73. The injury caused by GEICO’s conduct is significant in light of very conservative 

calculations that a 30% minimum average premium refund would be required to correct the 

unfair windfall just for the time period from mid-March through the end of April 2020. Further, 

the injury is significant because GEICO’s excessive premiums have allowed it to increase its 

profits by 27.8% in the first quarter of 2020, and by an astonishing 424% in the second quarter.

74. The injury caused by GEICO’s conduct is not outweighed by any countervailing 

benefits to consumers or to competition.

75. The injury caused by GEICO’s conduct could not reasonably have been avoided 

by consumers because they did not know and could not have known that GEICO was not, in fact, 

passing its savings on through the “Giveback” program. 

76. Plaintiff and the members of the putative class have been injured as a direct and 

proximate result of GEICO’s unfair conduct in violation of ICFA. Plaintiff and the members of 

the putative class paid excessive premiums to GEICO and did not have those premiums 

refunded, and they purchased, renewed, and did not cancel their policies, as a result of GEICO’s 

unfair conduct.

77. Through its unfair practices, GEICO has improperly obtained and continues to 

improperly obtain and retain money from Plaintiff and the members of the putative class.

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78. Plaintiff therefore requests that this Court grant the relief enumerated below. 

Otherwise, Plaintiff and the members of the putative class may be irreparably harmed and/or 

denied an effective and complete remedy.

COUNT IV

Illinois Consumer Fraud and Deceptive Business Practices Act – Deception

(On Behalf of Plaintiff and the Putative Class)

79. Plaintiff restates and incorporates by reference the above paragraphs as if fully

set forth herein.

80. The Illinois Consumer Fraud and Deceptive Business Practices Act (“ICFA”) 

makes unlawful:

Unfair methods of competition and unfair or deceptive acts or practices, including but not 

limited to the use or employment of any deception, fraud, false pretense, false promise, 

misrepresentation or the concealment, suppression or omission of any material fact, with 

intent that others rely upon the concealment, suppression or omission of such material 

fact, or the use or employment of any practice described in Section 2 of the “Uniform 

Deceptive Trade Practices Act”, approved August 5, 1965,1 in the conduct of any trade 

or commerce are hereby declared unlawful whether any person has in fact been misled, 

deceived or damaged thereby. 

815 ILCS 505/2. 

81. GEICO’s conduct, as described herein, violates ICFA.

82. GEICO made deceptive statements and omissions regarding its premiums during 

the COVID-19 pandemic. GEICO’s website has claimed throughout the relevant time period, 

and even now, that “shelter in place laws have reduced driving, and we are passing these savings 

on to our auto, motorcycle, and RV customers.” GEICO does not disclose the fact or amount of 

its excessive profits caused by COVID-19 to its customers. GEICO does not disclose that its 

premiums are not based on an accurate assessment of risk during COVID-19. GEICO does not 

disclose the fact that its “GEICO Giveback” program compares unfavorably with the refund 

programs of all or nearly all other major auto insurers.

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83. GEICO’s deceptive statements and omissions are material because they concern 

premiums, which are among the types of information that consumers, including Plaintiff and the 

members of the putative class, would be expected to rely upon in making insurance decisions.

84. GEICO’s deceptive statements and omissions have the capacity to deceive 

consumers, including Plaintiff and the putative class, by inducing them to purchase, renew, and 

not cancel their policies with GEICO.

85. GEICO intended for consumers, including Plaintiff and the putative class, to rely 

on its deceptive statements and omissions by purchasing, renewing, and not canceling their 

policies with GEICO.

86. GEICO made its deceptive statements and omissions in the course of conduct 

involving trade or commerce.

87. Plaintiff and the members of the putative class have been injured as a direct and 

proximate result of GEICO’s deceptive conduct in violation of ICFA. Plaintiff and the members 

of the putative class paid excessive premiums to GEICO and did not have those premiums 

refunded, and they purchased, renewed, and did not cancel their policies, as a result of GEICO’s 

deceptive statements and omissions.

88. Through its deceptive practices, GEICO has improperly obtained and continues to 

improperly obtain and retain money from Plaintiff and the members of the putative class.

89. Plaintiff therefore requests that this Court grant the relief enumerated below. 

Otherwise, Plaintiff and the members of the putative class may be irreparably harmed and/or 

denied an effective and complete remedy.

COUNT V

Unjust Enrichment

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(On Behalf of Plaintiff and the Putative Class)

90. Plaintiff pleads this Count V in the alternative to Count I.

91. If GEICO’s conduct does not constitute a breach of an express contract, GEICO is 

nevertheless liable for unjust enrichment.

92. Illinois law prohibits a party from unjustly retaining a benefit at another party’s 

expense contrary to fundamental principles of justice, equity, and good conscience.

93. GEICO engaged in unlawful and improper conduct in violation of ICFA, as 

described above in Counts III and IV.

94. As a result of its unlawful and improper conduct, GEICO received excessive 

payments from Plaintiff and the putative class, to the detriment of Plaintiff and the members of 

the putative class. GEICO’s retention of these payments violates fundamental principles of 

justice, equity, and good conscience.

95. Plaintiff and the members of the putative class have been injured as a direct and 

proximate result of GEICO’s unlawful conduct.

PRAYER FOR RELIEF

WHEREFORE, Plaintiff, individually and on behalf of the members of the putative

class, prays for relief as follows:

A. Certification of this action as a class action pursuant to Fed. R. Civ. P. 23;

B. The appointment of Plaintiff as class representative and her counsel as class 

counsel;

C. A declaration that the practices complained of herein are unlawful and violate the 

laws of Illinois alleged herein; 

D. An injunction against Defendants from engaging in the unlawful practices 

complained of herein; 

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E. Awarding Plaintiff and the members of the putative class their damages in an 

amount to be determined at trial, including compensatory damages, consequential 

damages, treble damages, punitive damages, and any other damages provided 

under relevant laws;

F. Disgorgement of, restitution of, and/or imposing a constructive trust upon, the illgotten gains derived by Defendants from their unjust enrichment;

G. An order awarding Plaintiff and the class attorneys’ fees, costs, and expert costs;

H. An order awarding Plaintiff and the members of the putative class pre-judgment 

and post-judgment interest, as allowed by law; and

I. Such further relief as may be appropriate.

DEMAND FOR JURY TRIAL

Plaintiff demands a trial by jury on all issues so triable.

Dated: September 24, 2020 Respectfully Submitted,

By: /s/ Ryan F. Stephan

Ryan F. Stephan 

James B. Zouras 

Teresa M. Becvar 

STEPHAN ZOURAS, LLP

100 N. Riverside Plaza, Suite 2150

Chicago, IL 60606

(312) 233-1550

(312) 233-1560 f

rstephan@stephanzouras.com

jzouras@stephanzouras.com

tbecvar@stephanzouras.com

Matthew H. Morgan, MN Bar No. 0304657*

Robert L. Schug, MN Bar No. 0387013*

Charles A. Delbridge, MN Bar No. 386639*

NICHOLS KASTER, PLLP

4600 IDS Center

80 South Eighth Street

Minneapolis, MN 55402

Tel: (612) 256-3200

Fax: (612) 215-6870

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morgan@nka.com

schug@nka.com

cdelbridge@nka.com

(*admitted pro hac vice)

Attorneys for Plaintiff and the Putative Class

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CERTIFICATE OF SERVICE

I, the attorney, hereby certify that on September 24, 2020, I filed the attached with the 

Clerk of the Court using the Court’s electronic filing system, which will send such filing to all 

attorneys of record.

 /s/ Ryan F. Stephan

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