Exhibit C 

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Costs of Arbitration

Where the AAA determines that a business’s failure to pay their portion of arbitration costs is a violation of the Consumer Arbitration Rules, the AAA may decline to administer future 

consumer arbitrations with that business.

Party Desk/Documents-Only Arbitration In-Person, Virtual or Telephonic Hearing Arbitration

Individual Single Consumer Case Filing Fee: $200 

Multiple Consumer Case Filing Fee: $100 or $50 per case depending on tier

$0 if Case Filed by Business

Single Consumer Case Filing Fee: $200

Multiple Consumer Case Filing Fee: $100 or $50 per case depending on tier

$0 if Case Filed by Business

Business Single Consumer Case Filing Fee: $300 for 1 or $425 for 3 arbitrators is due once 

the individual claimant meets the filing requirements; $500 for 1 arbitrator or $625 

for 3 arbitrators if Case Filed by Business is due at the time the arbitration is filed.

Multiple Consumer Case Filing Fee: $300, $225, $150, or $75 per case depending on 

tier, due once the individual claimant meets the filing requirements; Business must 

pay both the Individual’s Filing Fee and Business’s Filing Fee if the case is filed by 

Business, due at the time the arbitration is filed.

Case Management Fee: $1,400 for 1 arbitrator or $1,775 for 3 arbitrators will be 

assessed and must be paid prior to the arbitrator appointment process. 

Arbitrator Compensation: $1,500 per case*

Single Consumer Filing Fee: $300 for 1 or $425 for 3 arbitrators is due once the 

individual claimant meets the filing requirements; $500 for 1 arbitrator or $625 for 

3 arbitrators if Case Filed by Business is due at the time the arbitration is filed.

Multiple Consumer Case Filing Fee: $300, $225, $150, or $75 per case depending on 

tier, due once the individual claimant meets the filing requirements; Business must 

pay both the Individual’s Filing Fee and Business’s Filing Fee if the case is filed by 

Business, due at the time the arbitration is filed.

Case Management Fee: $1,400 for 1 arbitrator or $1,775 for 3 arbitrators will be 

assessed and must be paid prior to the arbitrator appointment process. 

Hearing Fee: $500

Arbitrator Compensation: $2,500 per day of hearing* per arbitrator

*A Desk/Documents-Only Case will not exceed document submissions of more 

than 100 pages in total and 7 total hours of time for the arbitrator to review the 

submissions and render the Award.

Beyond 100 pages and 7 hours of time, the business will be responsible for additional 

arbitrator compensation at a rate of $300 per hour. Arbitrator compensation is not 

subject to reallocation by the arbitrator(s) except as may be required by applicable 

law or upon the arbitrator’s determination that a claim or counterclaim was filed for 

purposes of harassment or is patently frivolous.

*The arbitrator compensation encompasses one preliminary conference, one day 

of in-person, virtual or telephonic hearing, and one final award. For cases with 

additional procedures, such as multiple telephone conferences, motion practice, 

post-hearing briefing, interim or partial awards, awards containing findings of fact 

and conclusions of law, or other processes not provided for in the Rules, the business 

will be responsible for additional arbitrator compensation. Arbitrator compensation 

is not subject to reallocation by the arbitrator(s) except as may be required by 

applicable law or upon the arbitrator’s determination that a claim or counterclaim 

was filed for purposes of harassment or is patently frivolous.

CONSUMER ARBITRATION RULES

Costs of Arbitration

Amended and Effective November 1, 2020

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AAA Administrative Fees

In cases where the business is the filing party, either as the claimant or filing on behalf of the individual, the business shall be responsible for all administrative fees that includes, 

filing fees, case management fees and hearing fees charged by the AAA.

Arbitrator compensation is not included as a part of the AAA’s administrative fees.

Note that with regard to all AAA administrative fees, the AAA retains the discretion to interpret and apply this fee schedule to a particular case or cases. 

(i) Filing Fees*

The business’s share of the filing fees is due as soon as the AAA confirms in writing that the individual filing meets the filing requirements, even if the matter is settled or withdrawn.

There shall be no filing fee charged for a counterclaim.

*Pursuant to Section 1284.3 of the California Code of Civil Procedure, consumers with a gross monthly income of less than 300% of the federal poverty guidelines are entitled to a waiver of arbitration fees 

and costs, exclusive of arbitrator fees. This law applies to all consumer agreements subject to the California Arbitration Act, and to all consumer arbitrations conducted in California. If you believe that you 

meet these requirements, you must submit to the AAA a declaration under oath regarding your monthly income and the number of persons in your household. Please contact the AAA at 1-800-778-7879, 

if you have any questions regarding the waiver of administrative fees. (Effective January 1, 2003)

*Pursuant to New Jersey Statutes § 2A:23B-1 et seq, consumers with a gross monthly income of less than 300% of the federal poverty guidelines are entitled to a waiver of arbitration fees and costs, 

exclusive of arbitrator fees. This law applies to all consumer agreements subject to the New Jersey Arbitration Act, and to all consumer arbitrations conducted in New Jersey. If you believe that you meet 

these requirements, you must submit to the AAA a declaration under oath regarding your monthly income and the number of persons in your household. Please contact the AAA at 1-800-778-7879, if you 

have any questions regarding the waiver of administrative fees. (Effective May 1, 2020)

A. Single Consumer Case Filing:

In cases before a single arbitrator where the individual is the Claimant, a non-refundable** filing fee, capped in the amount of $200, is payable in full by the individual when a case 

is filed unless the parties’ agreement provides that the individual pay less. A non-refundable filing fee in the amount of $300 is payable by the business once the individual claimant 

meets the filing requirements, unless the parties’ agreement provides that the business pay more.

In cases before three or more arbitrators, where the individual is the Claimant, a non-refundable** filing fee capped in the amount of $200 is payable in full by the individual when 

a case is filed, unless the parties’ agreement provides that the individual pay less. A non-refundable filing fee in the amount of $425 is payable by the business once the individual 

claimant meets the filing requirements, unless the parties’ agreement provides that the business pay more.

In cases where the business is the Claimant, the business shall be responsible for all filing fees. The non-refundable filing fee is $500 for a single arbitrator or $625 for 3 arbitrators.

**In the event the single consumer case filing is closed due to non-payment of initial filing fees by the business the AAA will return any filing fee received from the individual.

B. Multiple Consumer Case Filings:

These multiple consumer case filings fees will apply to all cases when the American Arbitration Association (AAA) determines in its sole discretion that the following conditions 

are met:

a. Twenty-five (25) or more similar claims for arbitration or mediation are filed,

COSTS OF ARBITRATION (CONT.)

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b. Claims are against or on behalf of the same party or parties, and

c. Counsel for the parties is consistent or coordinated across all cases.

All fees listed below are non-refundable*** and will be assessed to the parties as described below, unless the clause provides that the individual pay less or the clause provides that 

the business is responsible for the entire fee.

***In the event any multiple case filings are closed due to non-payment of filing fees by the business, the AAA will return any filing fees received from the individuals. Filing fees are non-refundable in the 

event the cases are closed due to settlement or withdrawal.

AAA, in its sole discretion, may consider an alternative payment process for multiple case filings.

Filing Fees For Cases Filed by the Individuals:

AAA reserves the right to determine what tier of fees applies to multiple cases filed subsequent to the initial filing.

For multiple case filings that contain more than 500 cases, each tier will be applied to the number of cases that fall within that tier.

COSTS OF ARBITRATION (CONT.)

First 500 Cases Cases 501 to 1,500 Cases 1,501 to 3,000 Cases 3,001 and beyond

Individual filing fee 

per case $100 $50 $50 $50

Business filing fee 

per case $300 $225 $150 $75

(ii) Case Management Fees

A non-refundable case management fee of $1,400 for 1 arbitrator or $1,775 for 3 arbitrators will be assessed to the business and must be paid prior to the arbitrator appointment 

process. 

(iii) Hearing Fees

For telephonic hearings, virtual hearings or in-person hearings held, a Hearing Fee of $500 is payable by the business. If a case is settled or withdrawn prior to the hearing taking 

place, the Hearing Fee will be refunded, or cancelled if not yet paid. However, if the AAA is not notified of a cancellation at least two business days before a scheduled hearing, the 

Hearing Fee will remain due and will not be refunded.

There is no AAA hearing fee for an Administrative Conference (see R-10).

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Neutral Arbitrator’s Compensation

The business shall pay the arbitrator’s compensation unless the individual, post dispute, voluntarily elects to pay a portion of the arbitrator’s compensation.

• Desk/Documents-Only Arbitration – Arbitrators serving on a desk/documents-only arbitration will receive compensation at a rate of $1,500 per case. A desk/documents-only 

arbitration will not exceed document submissions of more than 100 pages in total and 7 total hours of time for the arbitrator to review the submissions and render the Award. 

Beyond 100 pages and 7 hours of time, the business will be responsible for additional arbitrator compensation at a rate of $300 per hour.

• In-Person, Virtual or Telephonic Hearing Arbitration – Arbitrators serving on an in-person, virtual or telephonic hearing arbitration case will receive compensation at a rate 

of $2,500 per day of hearing per arbitrator. The arbitrator compensation encompasses one preliminary conference, one day of in-person, virtual or telephonic hearing, and one 

final award. For cases with additional procedures, such as multiple telephone conferences, motion practice, post-hearing briefing, interim or partial awards, awards containing 

findings of fact and conclusions of law, or other processes not provided for in the Rules, the business will be responsible for additional arbitrator compensation.

Once a Preliminary Management Hearing is held by the arbitrator, the arbitrator is entitled to one-half of the arbitrator compensation rate. Once evidentiary hearings are held or all 

parties’ documents are submitted for a desk/documents-only arbitration, the arbitrator is entitled to the full amount of the arbitrator compensation rate.

For in-person, virtual or telephonic hearing arbitrations, if an evidentiary hearing is cancelled fewer than 2 business days before the hearing, the arbitrator is entitled to receive 

compensation at the first day of hearing rate.

Any determination by the AAA on whether the business will be responsible for additional arbitrator compensation is in the sole discretion of the AAA and such decision is final and 

binding.

Reallocation of Arbitrator Compensation, AAA Administrative Fees and Certain Expenses

Arbitrator compensation, expenses, and administrative fees (which include Filing Fees, Case Management Fees and Hearing Fees) are not subject to reallocation by the arbitrator(s) 

except as may be required by applicable law or upon the arbitrator’s determination that a claim or counterclaim was filed for purposes of harassment or is patently frivolous.

Hearing Room Rental

The hearing fees described above do not cover the rental of hearing rooms. The AAA maintains hearing rooms for rent in most offices for the convenience of the parties. Check with 

the administrator for availability and rates. Hearing room rental fees will be borne by the business.

Abeyance Fee

(i) For Single Consumer Case Filing

Parties on cases held as inactive for one year will be assessed an annual abeyance fee of $500. If a party refuses to pay the assessed fee, the opposing party or parties may 

pay the entire fee on behalf of all parties, otherwise the matter will be administratively closed. All filing requirements, including payment of filing and other administrative 

fees, must be met before a matter may be placed in abeyance.

(ii) For Multiple Consumer Case Filings

Should the cases be stayed to allow for settlement negotiations or for any other reason, including judicial intervention, the AAA shall assess a single, non-refundable

administrative fee of $2,500 for the stayed cases, and an additional, single, non-refundable administrative fee of $2,500 for the stayed cases every six months the cases are 

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held in abeyance. All abeyance fees are to be paid by the business. All filing requirements, including payment of filing and other administrative fees, must be met before a 

matter may be placed in abeyance. 

Expenses 

All expenses of the arbitrator, including required travel and other expenses, and any AAA expenses, as well as the costs relating to proof and witnesses produced at the direction of the 

arbitrator, shall be borne by the business.

Consumer Clause Review and Registry Fee

Please note that all fees described below are non-refundable.

For businesses submitting a clause, the cost of reviewing the clause and maintaining that clause on the Registry is $500. A yearly Registry fee of $500 will be charged to maintain 

each clause on the Registry for each calendar year thereafter.

If the AAA receives a demand for consumer arbitration arising from an arbitration clause that was not previously submitted to the AAA for review and placement on the Registry, the 

business will incur an additional $250 fee for the AAA to conduct an immediate review of the clause.

Any subsequent changes, additions, deletions, or amendments to a currently registered arbitration agreement must be submitted for review and a review fee of $500 will be assessed 

at that time.

AAA Mediation Fees for Multiple Consumer Case Filings 

For cases that are determined by the AAA to fall under the Multiple Consumer Case Filing fees section of this Costs of Arbitration fee schedule, the cost of mediation is based on the 

hourly or daily mediation rate published on the mediator’s AAA profile. In addition, the administrative fee for AAA to initiate the mediation process for the multiple consumer case 

filings is $10,000 plus $75 per hour for each hour billed by the mediator. The business shall be responsible for these administrative fees, unless the parties agree otherwise. 

The $10,000 mediation initiation fee is due prior to the appointment of the mediator. If mediation is commenced after multiple consumer case filings have been filed, and the parties 

agree to stay the arbitrations to pursue mediation, any unpaid arbitration related administrative filing fees will become due if the arbitration process starts again. If the arbitration 

related administrative filing fees are paid prior to the parties commencing mediation, then the AAA may, in its sole discretion, determine to waive the $10,000 mediation initiation fee. 

AAA Administered Settlement Approval Process for Multiple Consumer Case Filings 

For cases that are determined by the AAA to fall under the Multiple Consumer Case Filing fees section of this Costs of Arbitration fee schedule, where by law, court order and/or party 

agreement, the parties require a third party neutral to review and approve settlements, the fee for the AAA to provide administrative services for the purposes of a neutral to review and 

approve settlements is a flat rate of $3,250 plus $2,500 every six months thereafter that the cases remain open. The compensation of the neutral is $2,500. The business is responsible 

for all AAA fees and compensation referenced in this section.

Fees for Additional Services 

The AAA reserves the right to assess additional administrative fees for services performed by the AAA beyond those provided for in the Consumer Arbitration Rules and which may 

be required by the parties’ agreement or stipulation.

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