Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices 68689 

collection will be used solely for the 

purpose of the survey. The contractor 

will not be authorized to release any 

agency information obtained through 

surveys without first obtaining 

permission from the Federal Consulting 

Group and the participating agency. In 

no case will any new system of records 

containing privacy information be 

developed by the Federal Consulting 

Group, participating agencies, or the 

contractor collecting the data. In 

addition, participating Federal Agencies 

may only provide information sufficient 

to randomly select Web site visitors as 

potential survey respondents. 

There is no other agency or 

organization able to provide the 

information that is accessible through 

the surveying approach used in this 

information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal Agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Proposed renewal of 

collection of information. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal Agencies in the 

E-Government Index is expected to vary 

as agency Web sites are added or 

deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 225. 

Respondents: 1,125,000. 

Annual responses: 1,125,000. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 2.5. 

Burden hours: 46,875 hours. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information.Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the ADDRESSES

section. The comments, with names and 

addresses, will be available for public 

view during regular business hours. If 

you wish us to withhold your personal 

information, you must prominently state 

at the beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: November 10, 2014. 

Jessica Reed, 

Director, Federal Consulting Group. 

[FR Doc. 2014–27222 Filed 11–17–14; 8:45 am] 

BILLING CODE 4334–12–P 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

[15XD4523WK DWK000000.000000 

DS64900000 DQ.64920.15COPER] 

Proposed Renewal of Information 

Collection: 1090–0007, American 

Customer Satisfaction Index (ACSI) 

Government Customer Satisfaction 

Survey 

AGENCY: Office of Strategic Employee 

and Organization Development, Federal 

Consulting Group, Interior. 

ACTION: Notice and request for 

comments. 

SUMMARY: The Department of the 

Interior, as part of its continuing effort 

to reduce paperwork and respondent 

burden, invites the general public and 

other Federal agencies to take this 

opportunity to comment on proposed 

and/or continuing information 

collections, as required by the 

Paperwork Reduction Act of 1995, 

Public Law 104–13 (44 U.S.C. 

3506(c)(2)(A)). Currently, the Federal 

Consulting Group within the 

Department of the Interior is soliciting 

comments concerning the American 

Customer Satisfaction Index (ACSI) 

Government Customer Satisfaction 

Survey. 

DATES: Consideration will be given to all 

comments received by January 20, 2015. 

ADDRESSES: Written comments may be 

submitted to the Federal Consulting 

Group, Attention: Richard Tate, 1849 C 

St. NW., MS MIB 2256, Washington, DC 

20240–0001. Comments may also be 

sent by facsimile to (202) 316–1697, or 

via email to Richard_Tate@ios.doi.gov. 

Individuals providing comments should 

reference Customer Satisfaction 

Surveys. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information or copies 

of the form(s) and instructions, please 

write to the Federal Consulting Group 

(see contact information provided in the 

ADDRESSES section above). 

SUPPLEMENTARY INFORMATION: 

Title: American Customer Satisfaction 

Index (ACSI) Government Customer 

Satisfaction Survey. 

OMB Control Number: 1090–0007. 

Abstract: The proposed renewal of 

this information collection provides a 

means to consistently assess, benchmark 

and improve customer satisfaction with 

Federal government agency programs 

and/or services within the Executive 

Branch. The Federal Consulting Group 

of the Department of the Interior serves 

as the executive agent for this 

methodology and has partnered with the 


tkelley on DSK3SPTVN1PROD with NOTICES
68690 Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices 

Claes Fornell International (CFI) Group 

and the ACSI organization to offer the 

methodology to Federal Agencies. 

The CFI Group, a leader in customer 

satisfaction and customer experience 

management, offers a comprehensive 

model that quantifies the effects of 

quality improvements on citizen 

satisfaction. The CFI Group has 

developed the methodology and 

licenses it to the ACSI organization 

which produces the American Customer 

Satisfaction Index (ACSI) for different 

economic sectors and as an annual 

benchmark for customer service in the 

U.S. Government. The ACSI was 

introduced in 1994 by Professor Claes 

Fornell under the auspices of the 

University of Michigan, the American 

Society for Quality (ASQ), and the CFI 

Group. In 2008, the ACSI became an 

independent organization that continues 

to monitor and benchmark customer 

satisfaction across more than 200 

companies and many U.S. Federal 

Agencies. 

The ACSI is the only cross-agency 

methodology for obtaining comparable 

measures of customer satisfaction with 

Federal Government programs and/or 

services. Along with other economic 

objectives—such as employment and 

growth—the quality of output (goods 

and services) is a part of measuring 

living standards. The ACSI’s ultimate 

purpose is to help improve the quality 

of goods and services available to 

American citizens. 

ACSI surveys conducted by the 

Federal Consulting Group are 

completely subject to the Privacy Act 

1074, Public Law 93–579, December 31, 

1974 (5 U.S.C. 522a). The agency 

information collection is an integral part 

of conducting an ACSI survey. The 

contractor will not be authorized to 

release any agency information upon 

completion of the survey without first 

obtaining permission from the Federal 

Consulting Group and the participating 

agency. In no case shall any new system 

of records containing privacy 

information be developed by the Federal 

Consulting Group, participating 

agencies, or the contractor collecting the 

data. In addition, participating Federal 

agencies may only provide information 

used to randomly select respondents 

from among established systems of 

records provided for such routine uses. 

There is no other agency or 

organization which is able to provide 

the information that is accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

Agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal Agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Proposed renewal of 

collection of information. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal agencies in the 

ACSI is expected to vary as new 

customer segment measures are added 

or deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 100. 

Respondents: 80,000. 

Annual responses: 80,000. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 12.0. 

Burden hours: 16,000 hours. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. Burden means 

the total time, effort, or financial 

resources expended by persons to 

generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the Addresses 

section. The comments, with names and 

addresses, will be available for public 

view during regular business hours. If 

you wish us to withhold your personal 

information, you must prominently state 

at the beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Dated: November 10, 2014. 

Jessica Reed, 

Director, Federal Consulting Group. 

[FR Doc. 2014–27223 Filed 11–17–14; 8:45 am] 

BILLING CODE 4334–12–P 

DEPARTMENT OF THE INTERIOR 

Fish and Wildlife Service 

[FWS–R5–ES–2014–0047; 

FXES11120500000] 

Early Scoping for an Anticipated 

Application for Incidental Take Permit 

and Draft Habitat Conservation Plan; 

North Allegheny Wind Facility 

AGENCY: Fish and Wildlife Service, 

Interior. 

ACTION: Notice of initiation of scoping. 

SUMMARY: Pursuant to the Endangered 

Species Act (ESA) and the National 

Environmental Policy Act (NEPA), we, 

the U.S. Fish and Wildlife Service 

(Service), announce our intent to 

prepare a NEPA document for an 

anticipated Incidental Take Permit (ITP) 

application and associated draft habitat 

conservation plan (HCP) from the North 

Allegheny Wind, LLC, a wholly owned 

subsidiary of Duke Energy Generating 

Services (or Duke Energy Renewables) 

for operation of their wind facility 

within occupied habitat of the northern 

long-eared bat (Myotis septentrionalis) 

and the federally listed endangered 

Indiana bat (Myotis sodalis). The 

northern long-eared bat has recently 

been proposed for listing as endangered 

under the ESA. Wind turbine operation 

has the potential to incidentally take 

Indiana bats and northern long-eared 

bats. Therefore, Duke Energy 


tkelley on DSK3SPTVN1PROD with NOTICES