Exhibit 10.11 Page 1


                          Technical Assistance Support
                      Services Agreement for FWA Equipment



This Technical Assistance Support Services Agreement for FWA Equipment (the
"Agreement"), dated as of February 14, 2003, is entered into between Axtel, S.A.
de C.V. a Mexican corporation, ("Customer") and Nortel Networks UK Limited, an
English corporation ("Nortel Networks").

The parties hereto agree to the following terms and conditions:

1.   Scope

1.1  Nortel Networks will provide the technical assistance support services (the
     "TAS Services") and other FWA services (the "Other Services"), as described
     in the Exhibit "B" of this Agreement (collectively the "Services") at the
     prices set forth in Exhibit "A".

1.2  As part of the Services described in this Agreement, each year during the
     Term of this Agreement, Nortel Networks will provide an annual software
     release designed to enhance the functionality of the FWA System (the
     "Software Enhancement Release"), as well as its first market application
     ("FMA"), and when appropriate, it will include solutions to issues raised
     by Customer through the Technical Support process, as detailed in Exhibit
     "B", Exhibit "C" and Exhibit "D" of this Agreement. The prices for this
     Software Enhancement Release and related services, are described in Exhibit
     "A" of this Agreement. The content and scope of the 2003 Software
     Enhancement Release are described in Exhibit "C" of this Agreement. The
     content and scope of subsequent years' of the Software Enhancement Releases
     shall be agreed via the bi-monthly Product Enhancement Conferences and by
     the end of September of the previous year.

1.3  The scope of Services is described in the following Exhibits attached
     hereto and made an integral part of this Agreement:

     o    Exhibit A: Price Summary
     o    Exhibit B: Description of the Technical Assistance Support Services
          ("TAS" or the "Services")
     o    Exhibit C: Content and Scope of the First Software Enhancement
          Release.
     o    Exhibit D: "First Market Application Process For Annual FWA Software
          Enhancement Release".

2.   Price

2.1  The price for the Services to be rendered by Nortel and for the provision
     of the Software Enhancement Release and related services are indicated in
     Exhibit A. All amounts have



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     been expressed in US Dollars and do not include any taxes that may be
     levied by any governmental authority for the sale of the Services.

2.2  If any payment hereunder is to be made in Mexican pesos, the prices in
     Exhibit A shall be converted to Mexican pesos at the exchange rate
     published in the Diario Oficial de la Federacion on the date of payment;
     provided, however, that payment may only be made in Mexican pesos as long
     as the Services are being provided by a Mexican legal entity.

2.3  Each party shall be responsible for the payment of its own income taxes as
     they relate to this Agreement. If any authority imposes a tax, duty, levy
     or fee, excluding those based on Nortel Networks' net income, in connection
     with the Services supplied by Nortel Networks under this Agreement,
     Customer agrees to pay that amount as specified in the invoice, or provide
     exemption documentation.

2.4  If Customer is compelled by law to deduct or withhold any amounts from any
     payment, then Customer shall pay to Nortel Networks such additional amounts
     as may be necessary to ensure that Nortel Networks receives a net amount
     equal to the full amount which would have been received had the payment not
     been subject to such deduction or withholding.

2.5  Customer consents without qualification to the sale of receivables by
     Nortel Networks, subject to a 30-day prior written notice, and authorizes
     the disclosure of this Agreement and any attachments or associated
     documents as necessary to facilitate such sale. Any tax impact to Customer
     resulting from such sale and/or assignment shall be borne by Nortel
     Networks.

3.   Payment Terms

3.1  Nortel Networks shall invoice Customer for the TAS Services every three (3)
     months, 30 days in advance of the invoice due date, for TAS Services to be
     provided within such 3-month period.

3.2  Nortel Networks shall invoice Customer one hundred percent (100%) of the
     price of Other Services upon completion, unless the Other Service continues
     beyond thirty days, in which case Nortel Networks shall invoice Customer at
     the end of each month for the Other Services performed in that month.

3.3  Payment for the Services rendered by Nortel Networks shall be within thirty
     (30) days from the date of invoice is received by Customer.

3.4  All payments shall be made in accordance with the payment instructions
     contained in the applicable invoice if they are not in conflict with the
     provisions of this Agreement.

3.5  Customer shall pay interest on any late payments at the rate of 18% per
     annum (11/2% per month).



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4.   Term

4.1  The term ("Term") of this Agreement shall start on the Closing Date (as
     such term is defined in the Restructuring Agreement) and shall continue for
     the same term as the Purchase and License Agreement for FWA Equipment of
     even date herewith, entered into among Nortel Networks Limited, Nortel
     Networks de Mexico, S.A. de C.V. and Customer (the "FWA Supply Contract").

5.   Customer Responsibilities

5.1  Customer agrees to reasonably cooperate with Nortel Networks in the
     performance by Nortel Networks of the Services, including, without
     limitation, providing Nortel Networks with sufficient and timely access
     free of charge to facilities, data, information and personnel of Customer
     in accordance with Customer's then-current access internal policies,
     including the recovery by Nortel Networks of any diagnostic or test
     equipment, documentation or other items used by Nortel Networks in the
     performance of the Services.

5.2  In addition, Customer shall be responsible for the accuracy and
     completeness of all data and information that it provides or causes to be
     provided to Nortel Networks. In the event that there are any delays by
     Customer in fulfilling its responsibilities as stated above, there is a
     disagreement between the parties as to the cooperation required from
     Customer, or there are errors or inaccuracies in the information provided,
     Nortel Networks shall be entitled to appropriate schedule and pricing
     adjustments.

6.   Personnel

6.1  Nortel Networks and Customer are each responsible for the supervision,
     direction, compensation and control of their own employees and
     subcontractors. Nortel Networks may subcontract any portion or all of the
     Services to subcontractors selected by Nortel Networks.

6.2  Neither party shall knowingly hire, engage as independent contractors or
     solicit employees of the other party with whom it had contact as a result
     of the performance of the Services for a period ending one year after
     completion of the Services. Neither party shall be precluded from
     conducting generalized searches for employees (and hiring those employees
     who respond to generalized searches), through the use of advertisements in
     the media or through the use of search firms, provided that searches are
     not specifically targeted on employees providing Services.

7.   Patents and Copyrights

7.1  Nortel shall indemnify and hold harmless Customer, its officers, directors,
     representatives, agents, employees, contractors, subcontractors,
     subsidiaries and affiliates against any actual direct loss, damage,
     liability, cost, expense, action or claim, including reasonable attorneys'
     fees, litigation costs and expenses and amounts paid in settlement, subject
     to the limitations set forth in the following paragraphs, arising out of or
     in connection with



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     any infringement or alleged infringement of patents, copyrights,
     trademarks, trade secrets, or any other intellectual property right of a
     third party. Therefore, if a third party claims that any materials
     manufactured by Nortel Networks and provided to Customer in the performance
     of the Services infringe that party's patent or copyright, Nortel Networks
     will defend Customer against that claim at Nortel Networks' expense and pay
     all costs and damages that a court finally awards or are agreed to in
     settlement, provided that Customer (a) promptly notifies Nortel Networks in
     writing of the claim; and (b) allows Nortel Networks to control, and
     cooperates with Nortel Networks at Nortel Networks' expense in, the defense
     and any related settlement negotiations. If such a claim is made or appears
     likely to be made, Nortel Networks agrees to secure the right for Customer
     to continue to use the materials, or to modify them, or to replace them
     with materials that are functionally equivalent. If Nortel Networks
     determines that none of these alternatives is reasonably available,
     Customer agrees to return the materials upon Nortel Networks' written
     request. Nortel Networks will give Customer a credit equal to the amount
     paid by Customer to Nortel Networks for the infringing materials returned.
     Any such claims against the Customer or liability for infringement arising
     from use of the materials following a request for return by Nortel Networks
     are the sole responsibility of Customer. This represents Customer's sole
     and exclusive remedy regarding any claim of infringement.

7.2  Nortel Networks has no obligation regarding any claim based on any of the
     following: (a) anything Customer provides which is incorporated into the
     materials; (b) compliance by Nortel Networks with the Customer's
     specifications, designs or instructions; (c) the amount of revenues or
     profits earned or other value obtained by the use of a product by Customer;
     (d) Customer's modification of the materials or products, provided that
     Customer is hereby authorized to generate new Software Scripts or modify
     the existing ones; provided, however, that Nortel Networks shall not be
     obligated to support such modified Software Scripts; and provided, further,
     that Nortel Networks shall not be responsible for any performance issues
     resulting from such modified Software Scripts; or (e) Customer's failure to
     install or have installed changes, revisions or updates as instructed by
     Nortel Networks.

7.3  In case of any infringement caused by any Third Party Vendor Item, Nortel
     Networks shall reasonably cooperate with Customer and hereby assigns to
     Customer any of its rights to request the proper defense and
     indemnification for such claim to such Third Party Vendor. Nortel Networks
     shall provide Customer with all necessary contact information and
     applicable documentation, if available, for those third party vendors.
     Furthermore, Nortel Networks shall use its best efforts to provide
     reasonable assistance to Customer for Customer to be able to obtain from
     the Third Party Vendor the applicable defense and indemnification for such
     Third Party Vendor Item infringement, but only to the extent such
     assistance does not cause Nortel Networks to incur any out-of-pocket
     expenses or material additional costs.

8.   Intellectual Property



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8.1  Nortel Networks, on behalf of itself and its subcontractors, reserves all
     proprietary rights in and to (i) all methodologies, designs, engineering
     details, and other data pertaining to the Services and designs,
     documentation and other work product prepared by Nortel Networks and
     delivered to Customer, (ii) all original works, computer programs and
     updates developed in the course of providing the Services (except
     Customer's developed programs) or as otherwise agreed in writing between
     the parties, (iii) discoveries, inventions, patents, know-how and
     techniques arising out of the Services, and (iv) any and all products
     (including software and equipment) developed as a result of the Services.
     The performance by Nortel Networks of Services shall not be deemed work for
     hire. Nortel Networks grants to Customer a perpetual, non-exclusive,
     world-wide, paid up license to use, copy and modify the designs,
     documentation and other work product prepared by Nortel Networks and
     delivered to Customer in the performance of Services solely for Customer's
     internal business purposes.

8.2  It is understood between the parties that Nortel Networks will employ its
     know-how, techniques, concepts, experience and expertise, as well as all
     other intellectual property to which it reserves its rights, to perform
     services the same as or similar to the Services for others.

9.   Warranty and Disclaimer

9.1  Nortel Networks will perform the Services in a professional and workmanlike
     manner. Customer shall notify Nortel Networks in writing of any
     non-conformance within sixty (60) days of the date on which the Services
     are completed. Provided Customer gives written notice to Nortel Networks of
     any non-conforming Services within the above 60-day period, Nortel Networks
     will re-perform the non-conforming Services.

9.2  THIS WARRANTY IS CUSTOMER'S EXCLUSIVE WARRANTY. NORTEL NETWORKS HEREBY
     DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED,
     INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF
     MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10.  Limitation on Liability

10.1 In no event shall Nortel Networks or its agents or subcontractors be liable
     to Customer for more than the greater of the amount of any actual direct
     damages or the fees paid for Services that are the subject of the claim,
     regardless of the cause and whether arising in contract, tort (including
     negligence) or otherwise. This limitation will not apply to claims for
     damages for bodily injury (including death) and damage to real property and
     tangible personal property for which Nortel Networks is legally liable and
     payments as set forth in Section 7 - Patents and Copyrights.

10.2 IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE LIABLE FOR
     ANY OF THE FOLLOWING: A) DAMAGES BASED ON ANY THIRD PARTY CLAIM EXCEPT AS
     EXPRESSLY PROVIDED FOR HEREIN AND IN



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     SECTION 7; B) LOSS OF, OR DAMAGE TO, CUSTOMER'S RECORDS, FILES OR DATA; OR
     C) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES
     (INCLUDING LOST PROFITS OR LOST SAVINGS), EVEN IF NORTEL NETWORKS IS
     INFORMED OF THEIR POSSIBILITY.

11.  Force Majeure

11.1 Neither party shall be liable for delays or nonperformance of this
     Agreement occasioned by fire, casualty, explosion, lightning, accident,
     strike, lockout, labor unrest, labor dispute (whether or not, in respect of
     the foregoing labor-related matters, the affected party is in a position to
     settle the matter), war (declared or undeclared), armed conflict, civil
     disturbance, riot, Act of God, delay of common carrier, the enactment,
     issuance, or application of any law, local by-law, regulation, or
     executive, administrative, or judicial order, acts (including delay or
     failure to act) of any governmental authority, or any other cause or causes
     (whether of the foregoing, nature or not), or any other similar or
     different occurrence, which cause or occurrence is beyond the reasonable
     control of the affected party and whether or not foreseeable by such party
     ("Force Majeure"). However, if the delay or non-performance due to Force
     Majeure exceeds 3 (three) months, the party not affected by Force Majeure
     may terminate this Agreement provided written notice has been given to the
     other party.

12.  Independent Contractors

12.1 The parties herein are independent contracting entities. Nothing herein
     shall be construed to create a relationship of employer and employee, joint
     venture, partnership or association between Customer and Nortel Networks.
     Except as expressly provided herein, neither party shall have the right to
     bind or obligate the other party in any manner without the written consent
     of the other party.

13.  Termination; Survival

13.1 Without prejudice to any rights and remedies provided for hereunder, either
     party hereto may terminate this Agreement, effective immediately, upon
     written notice to any other party, upon the occurrence of any of the
     following events or conditions (each, an "Event of Default"):

     (i)  the other party applies for or consents to the appointment of, or the
          taking of possession by a receiver, custodian, trustee or liquidator
          of itself or of all or a substantial part of its property,

     (ii) the other party makes a general assignment for the benefit of its
          creditors,

     (iii) the other party commences a voluntary proceeding under the
          bankruptcy, insolvency or similar laws relating to relief from
          creditors generally,



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     (iv) the other party fails to contest in a timely or appropriate manner, or
          acquiesces in writing to, any petition filed against it in an
          involuntary proceeding under the bankruptcy, insolvency or similar
          laws relating to relief from creditors generally, or any application
          for the appointment of a receiver, custodian, trustee, or liquidator
          of itself or of all or a substantial part of its property or its
          liquidation, reorganization, dissolution or winding-up; or

     (v)  the other party materially fails to perform any term or condition
          under this Agreement or any of its Annexes, which failure continues
          for a period of thirty (30) days after written notice has been given
          to the breaching party; provided, however, that if any party exercises
          its termination rights as provided in this Section 13.1 after the sale
          of the FWA Business by any affiliate of Nortel Networks, the FWA
          Supply Contract shall automatically be terminated concurrently
          therewith; and provided, further, that if any party exercises its
          termination rights as provided in this Section 13.1 prior to the sale
          of the FWA Business by any affiliate of Nortel Networks, the three
          other Replacement Agreements shall automatically be terminated
          concurrently therewith.

13.2 In addition, without prejudice to any other rights and remedies provided
     for hereunder, Nortel Networks may terminate all four Replacement
     Agreements, effective immediately, upon written notice to Customer, upon
     the occurrence of any of the following events or conditions:

     (i)  Customer fails to make payment in accordance with the terms and
          conditions hereof, which failure continues for a period of ten (10)
          business days (in Mexico) after written notice to Customer,

     (ii) within eighteen (18) months from the date hereof, the identity of
          Customer's business materially changes by sale of its business,
          transfer of control of its capital stock, merger or otherwise, unless
          prior written consent therefore has been received from Nortel
          Networks; or

     (iii) the occurrence of an Event of Default under any one of the Senior
          Note or the other Replacement Agreements which by the terms of such
          agreements would allow Nortel Networks to declare such Senior Note due
          and payable or to terminate such Replacement Agreement, as the case
          may be.

13.3 The respective obligations of each party pursuant to Sections 2, 3, 6, 7,
     8, 9, 10, 12, 13, 14 and 15 hereof, and any other obligations of each party
     pursuant to this Agreement that by their nature would continue beyond the
     termination, cancellation, or expiration hereof shall survive such
     termination, cancellation, or expiration; provided, however, that if
     Customer fails to make payment in accordance with the terms and conditions
     hereof (subject to the cure period provided in Section 13.2 above), the
     parties expressly agree that Section 9.1 hereof shall not survive such
     termination, cancellation, or expiration.

14.  Confidential Information



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14.1 Confidential information ("Information") means: (i) software; and (ii) all
     business, technical, marketing and financial information and data that is
     clearly marked with a restrictive legend of the disclosing party
     ("Discloser").

14.2 The party receiving Information ("Recipient") will use the same care and
     discretion to avoid disclosure, publication or dissemination of Information
     as it uses with its own similar information that it does not wish to
     disclose, publish or disseminate. The Recipient may disclose Information
     only to: (i) its employees and employees of its parent, subsidiary or
     affiliated companies or subcontractors who have a need to know for purposes
     of carrying out this Agreement; and (ii) any other party with the
     Discloser's prior written consent. Before disclosure to any of the above
     parties, the Recipient will have a written agreement with such party
     sufficient to require that party to treat Information in accordance with
     this Agreement.

14.3 The Recipient may disclose Information to the extent required by law.
     However, the Recipient must give the Discloser prompt notice and make a
     reasonable effort to obtain a protective order.

14.4 No obligation of confidentiality applies to any Information that the
     Recipient: (i) already possesses without obligation of confidentiality;
     (ii) develops independently; or (iii) rightfully receives without
     obligations of confidentiality from a third party. No obligation of
     confidentiality applies to any Information that is, or becomes, publicly
     available without breach of this Agreement.

14.5 Each party's obligations hereunder shall survive for a period of five (5)
     years after receipt of Information hereunder from the Discloser, except as
     otherwise mutually agreed upon by the parties.

14.6 The Discloser makes no representations or warranties of any nature
     whatsoever with respect to any Information furnished to the recipient,
     including, without limitation, any warranties of merchantability or fitness
     for a particular purpose or against infringement.

15.  General Provisions

15.1 This Agreement will be governed by and construed in accordance with the
     laws of the State of New York, United States of America, with the
     exclusions of its conflicts of law provisions.

15.2 If, within thirty (30) days from the date of any notice of dispute from a
     Party to any other Party, such Parties are unable to resolve the issue,
     then either Party may initiate the binding arbitration to resolve such
     dispute by written notice to such other Party upon expiration of such
     thirty (30) day period. Any dispute between the Parties arising in
     connection with this Agreement shall be exclusively resolved by arbitration
     pursuant to



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     the Rules of Conciliation and Arbitration of the International Chamber of
     Commerce then in force. The arbitration proceedings pursuant to this
     Section 18(c) shall take place in the English language in the City of
     Miami, State of Florida, before a panel of three (3) arbitrators appointed
     in accordance with the aforementioned rules. The decision of the
     arbitrators shall be final and binding upon the Parties and their
     respective successors and assigns. The decision and award rendered by the
     arbitrators may be entered in any court of competent jurisdiction and any
     such court may order the enforcement of such award against the Parties and
     their respective successors and assigns.

15.3 EACH PARTY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY
     LEGAL PROCEEDING ARISING OUT OF, OR RELATING TO, THIS AGREEMENT OR THE
     TRANSACTIONS CONTEMPLATED HEREIN, INCLUDING ANY ORDER ISSUED AND ACCEPTED
     HEREUNDER.

15.4 The terms and conditions stated herein, together with its Exhibits A, B,
     and C attached hereto, are the complete and exclusive statement of the
     agreement between the parties with respect to the Services (including the
     provision of the Software Enhancement Release and its related services)
     described herein. There are no representations, warranties, promises,
     covenants or undertakings between the parties except as described in this
     Agreement.

15.5 If any of the provisions of this Agreement are found to be invalid under an
     applicable statute or rule of law, they are to be enforced to the maximum
     extent permitted by law and beyond such extent are to be deemed omitted
     from this Agreement, without affecting the validity of any other provision
     of this Agreement.

15.6 The headings and captions in this Agreement are for convenience only and
     shall not be used to construe the meaning of this Agreement.

15.7 Customer agrees not to assign or otherwise transfer this Agreement or
     Customer's rights under it, or delegate Customer's obligations, without
     Nortel Networks' prior written consent, and any attempt to do so is void.
     Notwithstanding the foregoing, Nortel Networks may assign or otherwise
     transfer this Agreement or its rights under it, or delegate its
     obligations, to any of its affiliates or to any purchaser of the FWA
     Business, under the terms set forth in Section 20 of the FWA Supply
     Contract.

15.8 Any changes to this Agreement must be made by mutual agreement and in
     writing.

15.9 Capitalized terms used in this Agreement without definition shall have the
     meaning assigned to those terms in the FWA Supply Contract.

16.  Notices

16.1 The Parties expressly agree that any notices, communications or requests
     which must be made under this Contract shall be given in person, by express
     or overnight courier or telefax (in which case hard copy by express courier
     must follow) at the following



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     addresses (or in such other address or telefax number that the Parties may
     designate by notice to the other party under the terms set forth herein):


      If to Customer:              Axtel, S.A. de C.V.
                                   Blvd.. Gustavo Diaz Ordaz Km. 333
                                   Piso 2
                                   Col. Unidad San Pedro
                                   San Pedro Garza Garcia, 66215 N.L.
                                   Attention:  Alberto de Villasante Herbert
                                   Tel:  (52-81) 8114-1131
                                   Fax: (52-81) 8114-1771

     With a copy to:               Axtel, S.A. de C.V.
                                   Blvd.. Gustavo Diaz Ordaz Km. 333
                                   Piso 2
                                   Col. Unidad San Pedro
                                   San Pedro Garza Garcia, 66215 N.L.
                                   Attention:  Corporate Counsel
                                   Tel:  (52-81) 8129-8137
                                   Fax: (52-81) 8114-1762

     If to Nortel Networks:        Nortel Networks UK Limited
                                   c/o Nortel Networks (CALA) Inc.
                                   1500 Concord Terrace
                                   Sunrise, FL  33323-2815
                                   U.S.A.
                                   Attention:  Senior Counsel
     With a copy to                Tel:  954-858-7158
                                   Fax: 954-851-8817


                                   Nortel Networks de Mexico, S.A. de C.V.
                                   Insurgentes Sur No. 1605, Piso 30
                                   Col. San Jose Insurgentes
                                   03900 Mexico, D.F.
                                   Attention:  President and General Manager
                                   Tel:  (52-55) 5480-2100
                                   Fax: (52-55) 5480-2977



     Any notices to be given under this Agreement shall be made in writing and
     shall be effective upon receipt at the address or telefax number specified
     herein, or shall be given



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     in any other way that the Parties may agree, which may prove that the
     notice was effectively given.


IN WITNESS WHEREOF, the parties have executed this Agreement through their duly
authorized representatives.


NORTEL NETWORKS UK LIMITED                AXTEL, S.A. DE C.V.



By: /S/ Gabriel Garcia-Mosquera           By: /S/ Alberto de Villasante
    ---------------------------               -------------------------
Name: Gabriel Garcia-Mosquera             Name: /S/ Alberto de Villasante
Title: Attorney-in-Fact                   Title: Legal Representative



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Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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                                   Exhibit B



            DESCRIPTION OF THE TECHNICAL ASSISTANCE SUPPORT SERVICES






<PAGE>

                                  "Exhibit B"

            DESCRIPTION OF THE TECHNICAL ASSISTANCE SUPPORT SERVICES

1.0     SERVICES SUMMARY

This package of services from the Nortel Networks Support Services portfolio
will provide remote 2nd & 3rd level of technical assistance and emergency
recovery for Nortel Networks products in Axtel's network. Axtel's in house
structure will perform the Operations, Administration & Maintenance functions.

For this annually contracted support package, Nortel Networks' will provide
Technical and Support Services (the "Services") to the Nortel Networks' FWA
Hardware and FWA Software installed in Axtel's Network in Mexico (excluding
Hardware under warranty), such Services are described below:

*    Provide remote troubleshooting on Nortel Networks supplied software and/or
     hardware

*    Assist in resolving network fault issues that may be linked to AXTEL's
     network operational procedures and methodologies

*    Assist AXTEL's staff in determining fault-locating interface problems
     between Nortel Networks hardware or software and other vendors' equipment

*    Perform REM software upgrades The terms and conditions for these services
     are set forth in this Exhibit B.

     Here follows a description of the Services to be provided by Nortel
     Networks:

1.1  Technical Support Services

Technical Support Services, the foundation of the Nortel Networks Support
Services portfolio, provides remote support for issues associated with the
operation and maintenance of Nortel Networks products. Technical Support
Services includes two levels of service:

*    Remote Technical Assistance

*    Emergency Recovery

Remote Technical Assistance provides assistance to address network issues that
are not classified as emergency priority. Nortel Networks will register and
manage requests for Technical Assistance during normal business days and
business hours observed by Nortel Networks in the region where the service is
being performed.

     Note: Nortel Networks classifies Technical Assistance case priorities as
     Business Critical, Major, and Minor. Please refer to "1.1.6 Technical
     Support Case Priority Classifications and Examples."

Emergency Recovery provides assistance to address emergency network issues.
Nortel Networks will register and manage requests for Emergency Recovery 24
hours per day, seven days per week including holidays observed by Nortel
Networks in the region where the service is being performed.



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Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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     Note: Nortel Networks classifies Emergency Recovery case priorities as E1
     and E2. Please refer to "1.1.6 Technical Support Case Priority
     Classifications and Examples."

To provide Remote Technical Assistance and Emergency Recovery, Nortel Networks
technicians and engineers will provide support primarily by remote means. In a
collaborative effort with Axtel's technical staff, these personnel will attempt
to diagnose and resolve issues related to the hardware, software, and/or
documentation supplied by Nortel Networks as explained in this service
description.

For both Remote Technical Assistance and Emergency Recovery, where telephone
support, remote diagnosis, and all other means of restoring product operation
have failed, Nortel Networks, upon Axtel's request, and if Nortel Networks
determines that on-site support is necessary and appropriate, will dispatch a
trained and qualified technical expert to Axtel's premises to facilitate further
diagnosis.

* Notwithstanding Nortel Networks' determination that on-site support is not
necessary, Axtel will nevertheless have the right to require on site support
from Nortel Networks, provided that such on site support required by Axtel shall
be at Axtel's cost unless it is agreed that it was necessary for such support to
be provided on site.

1.1.1   Technical Assistance Deliverables

Resolution activities, based on typical cases, may include:

*    Remote Troubleshooting problems using diagnostic utilities

*    Providing advice on how to detect and resolve hardware and network-related
     problems

*    Advising on issues requiring hardware replacement

*    Diagnosing issues related to Nortel Networks products interfacing with
     non-Nortel Networks products

Note: Nortel Networks will resolve the issue to the point of demonstrating that
the problem is attributable to the non-Nortel Networks products and, under the
coordination of Axtel, a Nortel Networks technician can be available to discuss
the fault issue with the appropriate vendor.

*    Analyzing trace/log/dump/Operational Measurement (OM) information

*    Remote telephone and/or email support to Nortel Second Level support (NTS)
     in troubleshooting, diagnosing and correcting failures by Nortel Networks
     hardware and/or software to function as per the relevant Nortel Networks
     product specifications in Axtel's network.

*    Providing regular, on-going updates on case progress using an agreed-upon
     medium

*    Service Restoration and Resolution of the reported cases in accordance with
     Section 2.2.3 below of this Exhibit .

1.1.2   Emergency Recovery Deliverables

Nortel Networks Emergency Recovery teams respond to customer emergencies 24
hours a day, 365 days a year. Customer emergencies are cases that are classified
as E1 or E2 in accordance with Nortel Networks Case Priority Classification.



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Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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     Note: Please refer to "1.1.6 Technical Support Case Priority
     Classifications and Examples."

Nortel Networks strives to immediately assign an engineer upon receipt of the
call. Thereupon, Nortel Networks will provide continuous support as applicable
until the service level is restored to pre-incident operation. The Emergency
Recovery team will be in constant contact with Axtel throughout this case
resolution activity, if requested.

Note: Please refer to "2.2 Call Center Access for Technical Support."

Following service restoration, the E1/E2 case will be closed in agreement with
Axtel and a follow-up case (Major for E1 and Minor for E2) can be opened, if
further investigation or problem resolution activity is needed. Furthermore,
Nortel Networks may, where applicable, conduct a root-cause analysis of the
emergency incident, which may be made available to Axtel.

1.1.3   Axtel Responsibilities for Technical Support Services

For both Technical Assistance and Emergency Recovery Axtel will be required to:

*    Confirm that the products are installed, commissioned, used and maintained
     by knowledgeable and skilled people acting in accordance with the
     applicable product documentation from Nortel Networks

*    Replace hardware components during diagnosis or as remedial actions.

*    Generate performance/availability reports and associated trend analysis.

*    Gather data in a timely manner in support of Nortel Networks' diagnostic
     process when reasonably within the technical competency of AXtel.

*    Identify issues requiring hardware replacement

*    If applicable, use all reasonable efforts to maintain hardware and software
     at the release or update level for supported hardware and software. This
     maintenance will need to be in accordance with policies and procedures
     published by Nortel Networks. If Axtel is using a software version released
     prior to the then-current minimum supported version(s) and is therefore
     unsupported, then Axtel will need to upgrade to one of the then-current
     minimum supported versions in order to acquire rights to any known fix.

*    Perform software upgrades and/or patch applications, except for REM
     software upgrades unless otherwise agreed with Nortel Networks.

*    Except for those activities described in Exhibit D of this Agreement,
     acknowledge that any hardware / software upgrades / improvements or changes
     required to install or use a software fix, update, release, or any part
     thereof are charged separately from, and are in addition to, the charges of
     the current contract

*    Provide connectivity in a timely manner to the product(s) for Nortel
     Networks to establish a data link for use by Nortel Networks technical
     support group in order to conduct remote diagnosis and maintenance

Note: Axtel and Nortel Networks technical personnel will agree on the
appropriate type of data link based on network equipment and configuration as
well as the appropriate security measures to prevent unauthorized access. Axtel
will be solely responsible for security of the network. Nortel



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Exhibit B - Description of The Technical Assistance Support Services
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Equipment

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Networks will not connect to Axtel's network without prior authorization and
such connection will be solely to provide technical support.

*    Excuse Nortel Networks from fault resolution for a period equal to such
     failure or delay, should Axtel fail or cause delay in providing
     connectivity

*    Designate and make available competent personnel to aid in problem
     diagnosis and provide electronic access to the affected product(s) to aid
     in problem investigation and resolution for all incidents. For E1/E2 Axtel
     personnel should be available to work together with Nortel Networks
     technical expert throughout the process.

*    Axtel should provide their internal escalation process in order to inform
     all the contacts to Nortel Networks.

*    Maintain a support agreement(s) with the third-party supplier(s) for such
     product(s), as Axtel sees fit.

*    Axtel's in-house structure that performs first-line support will need to
     exhaust internal troubleshooting processes. First-level Operations,
     Administration, and Maintenance (OA&M) functions may include, but are not
     limited to:

     *    Performing day-to-day maintenance and network operations

     *    Monitoring network and system alarms

     *    Performing diagnosis in accordance with instructions provided by
          Nortel Networks and carrying out initial remedial actions, including
          remote diagnosis

     *    Operating and controlling Axtel's internal help desk for logging and
          tracking fault inquiries, prioritizing events, and escalating, as
          required, to the Nortel Networks technical support group

     *    Providing local time templates and historical actions performed on
          each event as reference information to the Nortel Networks technical
          support group (NTS).

1.1.4   Technical Support Services Assumptions

For both Technical Assistance and Emergency Recovery the following assumptions
will apply:

*    The Technical Support Services program covers all FWA Hardware and Software
     (except for Hardware under warranty) installed in Axtel's network.

*    Nortel Networks shall provide an annual product software release designed
     to enhance the functionality of the product and when appropriate it will
     include solutions to issues raised through the CNR process. The First
     Market Application of the annual product software release (including REM
     software upgrades) is further described in Exhibit D of this Agreement. The
     content of the 2003 annual release is described in Exhibit C to this
     Agreement. The content of subsequent years' releases shall be agreed via
     the bi-monthly Product Enhancement Conferences and by the end of September
     of the previous year.

*    In the event that Axtel fails to comply with the requirements described in
     section 1.1.3 (Axtel Responsibilities for Technical Support), Nortel
     Networks will advise Axtel of its non-compliance. Nortel Networks and Axtel
     may then agree upon



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Equipment

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     service to be provided at the then-current time-and-materials basis
     published by Nortel Networks plus any travel and living expenses incurred.

*    Nortel Networks, or a skilled, qualified third-party authorized by Nortel
     Networks, will furnish this service.

1.1.5   Technical Support Services Exclusions

The following exclusions will govern the delivery of both Technical Assistance
and Emergency Recovery:

*    Nortel Networks is not responsible for products that have not been
     installed, commissioned or upgraded as per the applicable processes and
     procedures.

*    Nortel Networks is not responsible for supporting non-Nortel Networks
     supplied third-party product(s). Axtel will be responsible for maintaining
     support agreements with the OEM/third-party supplier for such product(s).

*    Technical Support Services do not cover Nortel Networks products not
     purchased from Nortel Networks or from a Nortel Networks authorized agent

*    Nortel Networks will not be obliged to incorporate software corrections
     into software releases prior to the then-currently supported software
     release(s). Nortel Networks reserves the right to incorporate software
     corrections into future software releases

*    Nortel Networks support obligations are expressly conditional upon the
     products not being (i) subject to unusual mechanical stress or unusual
     electrical or environmental conditions; (ii) subject to misuse, accident or
     disaster including without limitation, fire, flood, water, wind, lightning
     or other acts of God; or (iii) altered or modified unless performed or
     authorized by Nortel Networks

*    Nortel Networks Products under Warranty are excluded from this Technical
     Support Services Pack.

*    Products which have not been installed and commissioned by appropriately
     skilled and trained personnel using Nortel Procedures are excluded from
     this Technical Support Services Pack.

*    Technical Support Services will not be provided during installation and/or
     commissioning process.

1.1.6   Technical Support Case Management

*    Nortel Networks will measure the severity level of hardware or software
     incidents according to the following TL9000 Customer Severity
     classifications for Critical, Major, and Minor Hardware/Software problem
     reports. Only if it is not clear which severity level applies, then the
     severity level assigned by Axtel will be used.


*    Nortel Networks uses case priorities that correspond with the Customer
     Severity (TL9000) classifications. Notwithstanding the TL9000 Major
     Customer Severity definition, to provide increased focus on certain types
     of Major problems, Nortel Networks uses additional case priority
     definitions: E2, Business Critical, and Major.






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Equipment

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*    Nortel Networks uses case priorities that correspond to the TL9000 Customer
     Severities as shown in the following table:


TL9000                           Nortel Networks
Customer Severity                Case Priority
--------------------------------------------------------
Critical                         E1

Major                            E2

                                 Business Critical

                                 Major
Minor                            Minor

For more detailed information about Technical Support Case Priority, Case
Resolution Objectives, Case Progress Status and Case Resolution Classification,
please refer to sections 2.2.3 to 2.2.7.

2.0     GENERAL

2.1     Holidays Observed by Nortel Networks

Please refer to your local Nortel Networks representative to get information of
Local National Holidays observed at Customer's location.

2.2     Call Center Access for Technical Support

The Nortel Networks Call Center will function as a single point of contact for
the receipt of all support calls and inquiries. The remote support effort will
begin with a telephone call and will continue with the appropriate actions to be
taken according to Nortel Networks Case Severity Classifications. The Call
Center will be available 24 hours a day, 365 days a year. General provisions for
accessing Technical Support services include:

*    Nortel Networks may, where applicable, also provide a customer with the
     ability to open, view, and modify cases directly within the Nortel Networks
     case-tracking system via www.nortelnetworks.com. The customer will bear
     telecommunication facility charges and/or long distance toll charges
     associated with access to www.nortelnetworks.com

*    Where toll-free +access is not available, the customer will bear
     telecommunication facility charges and/or long distance toll charges for
     access to the Call Center

*    All cases are logged into a Nortel Networks case-tracking system. The case
     is time-stamped and a case reference number allocated. Furthermore, Nortel
     Networks will request that the customer agree to a case priority level

*    E1 and E2 priority cases are to be reported by telephone only

*    The Customer escalation of a case to higher levels of management within
     Nortel Networks, shall be in accordance with the following escalation
     table:


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Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

--------------------------------------------------------------------------------



                     "Nortel Networks Escalation Procedure"

                                  Axtel's NOC

                          Call Center Nortel Networks

                   Nortel Networks Technical Support Engineer

                   Nortel Networks Technical Support Manager.

                   Nortel Networks Technical Support Sr. Mgr.


     Nortel Networks                         Nortel Networks
     Technical Support                       Customer Operation
     Director                                Leader


At Closing Date, Nortel Networks will provide Customer with the contact
information of the persons involved in this Escalation Procedures, as well from
time to time, the changes to such contact information will be provided to
Customer.

2.2.1   Nortel Networks Technical Support Services Call Process

When calling Nortel Networks for Technical Assistance or Emergency Recovery, the
customer's representative will be asked to provide the following information:

1.   Company name

2.   Caller name and phone number

3.   Personal Identification Number (PIN) or a unique Customer Purchase Order
     number or credit card number, if a PIN has not been issued.

4.   Site Location/Site ID

5.   Product on which the problem is being reported

6.   Problem description and severity



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Equipment

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A Call Center agent will generate a Case Reference Number (CRN), which will be
provided to the customer for tracking the case. A Nortel Networks technician
will then team with the customer's representative to resolve the reported issue.


2.2.2 Call Center Phone Numbers

Customer sites in Latin America will access the Nortel Networks technical
support organizations by calling:

Tel: (52) 55 5480-2170, Fax. (52) 55 5480-2103
Available 24 hours a day, 365 days a year
Pager: SkyTel (52) 55 5227-7979
PIN: 5266667  / Reach Me PIN: 52 5266667
email: nsc@nortelnetworks.com


2.2.3   Technical Support Response Times

Once Axtel has opened a CRN at the Nortel Networks' Call Center and depending on
the Severity Classification, a Nortel Networks Technical Support (NTS) Engineer
will contact the Axtel's representative as per the terms set forth in Table
2.2.3 below :

                                 "Table 2.2.3"

                                                                     Resolution
TL9000                             Response Times       Target       Targets
Severity         Actions       Business      Non-       Service      Based on
Classifi-                      Hours         Business   resorati     RQMS*
cation                                       Hours
--------------------------------------------------------------------------------

E1 (*1)      Worked continuously 15 min      30 min     7 Hr         24 hr
             (7 x 24) until
             resolution or
             workaround is
             provided

E2 (*1)      Worked continuously 15 min      30 min     8 Hr         10 Days
             (7 x 24) until
             resolution or
             workaround is
             provided

Business     Worked during        2 hrs      Next       24 Hr        30 Days
Critical     normal business                 Day
and Major    days and business               Business
(*2)         hours.


Minor (*2)   Worked during                   Next       Next         180 Days
             normal business                 Day        Day
             days and business               Business   Business
             hours.

(*1) This Service is provided 7 x 24

(*2) This Service is provided in Normal Business Hours

Note: The times set forth in Table 2 - R above, are subject to Nortel Networks
and Customer working together in conjunction on a reasonable efforts basis to
find a workaround for services restoration and resolution within the target
times. These times do not represent an obligation or performance indicator.

*    RQMS - Reliability and Quality Measurements for Telecommunications Systems.



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Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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2.2.4   Technical Support Case Priority

     Problem reports will be classified as set forth in the tables below:

<TABLE>
<CAPTION>
TL9000           Nortel Networks Case          Examples
Severity         Priority & Definition
Classification
----------------------------------------------------------------------------------------------------
<S>               <C>                          <C>
Critical         E1                            > Total or partial network element outage
                 Problems that severely
                 affect service, capacity/     > A reduction in capacity or traffic handling
                 traffic, billing and          capability such that expected loads cannot be
                 maintenance capabilities      handled
                 and require immediate
                 corrective action,            > Failure resulting in dynamic routing,
                 regardless of time of day     switching capability or transport loss
                 or day of the week.
                                               > Any loss of safety or emergency capability
                                               (e.g., emergency calls such as 911 in North America)

                                               > Loss of the system's ability to perform
                                               automatic system reconfiguration

                                               > Inability to restart the system

                                               > Loss of billing/accounting capability

                                               > Corruption of billing or system databases that
                                               requires service affecting corrective actions

                                               > Other problems that severely
                                               affect service, capacity/traffic,
                                               billing, and maintenance capabilities
                                               or are jointly viewed by Nortel Networks
                                               and the customer as critical

</TABLE>

<TABLE>
<CAPTION>
TL9000              Nortel Networks                Examples
Severity            Case Priority &
Classification      Definition
-------------------------------------------------------------------------------------------------
<S>                  <C>                           <C>
Major               E2                             > Loss of redundancy of
                                                   critical functions
                    Problems that result in
                    potential service              > Loss of protection switching capability
                    degradation and/or
                    total outage. Serious          > Short outages equivalent to system or
                    situation not involving        subsystem outages not seriously impacting
                    service degradation in         service with accumulated duration of greater
                    a live environment, but        than two minutes in any 24-hour period, or that
                    leading to a total or          continue to repeat during longer periods
                    partial loss of redundancy.
                                                   > A reduction in provisioned capacity of 5%
                                                   and for a cumulative duration of more than
                                                   10 minutes per 24 hours

                                                   >Repeated degradation of DS1/E1 or higher
                                                   rate spans or connections

                                                   > Loss of system's ability to perform
                                                   automatic system reconfiguration

                                                   > Loss of access to maintenance or
                                                   recovery operations

                                                   > Any loss of functional visibility and/or
                                                   diagnostic capability

                                                   > Loss of system's ability to provide any
                                                   required system critical/major alarms

                                                   > Total loss of access to provisioning

------------------------------------------------------------------------------------------------
</TABLE>

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Exhibit B - Description of The Technical Assistance Support Services
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Equipment

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<TABLE>
<CAPTION>
TL9000                   Nortel Networks Case          Examples
Severity                 Priority & Definition
Classification
----------------------------------------------------------------------------------------------------

<S>                      <C>                            <C>
Major                    Business Critical              > The customer has been given a
                                                        work-around but the situation still
                         Problems that result in        requires constant attention due to
                         a major degradation of         the temporary nature of the work-around
                         system or service
                         performance that impacts       > Software application/migration issues
                         service quality or             that gate the introduction of new services or
                         significantly impairs          functionality
                         network operator control
                         or operational                 > Billing error rates that exceed specifications
                         effectiveness. Overall
                         network is degraded            > Corruption of system or billing databases
                         resulting in severe
                         limitations to operations
                         or network management
                         software product has major
                         feature that is not
                         working properly with only
                         difficult workaround.


---------------------------------------------------------------------------------------------------------
</TABLE>



<TABLE>
<CAPTION>

TL9000                  Nortel Networks Case           Examples
Severity                Priority & Definition
Classification
-------------------------------------------------------------------------------------------
<S>                     <C>                            <C>
Major                   Major                          > Degradation of any capacity/traffic
                        Problems that result in        measurement function; degradation of
                        conditions that seriously      functional visibility and/or diagnostic
                        affect system operation,       capability
                        maintenance and admini-
                        stration, etc. and require     > Degradation of access for maintenance
                        immediate attention. The       or recovery operations
                        urgency is less than in a
                        Business Critical situation    >Degradation of the system's ability
                        because of a lesser immediate  to provide any required system
                        or impending effect on system  critical/major alarms
                        performance, customers, and
                        the customer's operation and   > Loss of access for routine administrative
                        revenue.                       activity

                                                       > Any system failure without direct
                                                       immediate impact

                                                       > Intermittent degradation of services;
                                                       partial loss of access to provisioning

                                                       > Software application/migration issues
                                                       that do not impact service

                                                       > Reduction in any capacity/traffic
                                                       measurement function

                                                       > Any loss of functional visibility and/or
                                                       diagnostic capability

                                                       > Any significant increase in product-related
                                                       customer trouble reports

                                                       > Follow-up to E1 customer problems

                                                       > Other problems that disrupt or prevent
                                                       routine system activities, or problems that
                                                       are jointly viewed as Major events by
                                                       Nortel Networks and the customer

</TABLE>

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Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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<TABLE>
<CAPTION>
TL9000               Nortel Networks Case         Examples
Severity             Priority & Definition
Classification
---------------------------------------------------------------------------------------------------

<S>                  <C>                          <C>
Minor                Minor                        > Service analysis, recorded announcements,
                     Problems do not              operational measurements, maintenance program,
                     significantly impair the     or network management problems; or system-related
                     functioning of the system    documentation inaccuracies, that do not affect
                     and do not significantly     call processing
                     affect service to customers.
                     These problems are tolerable > Test equipment failures for which a backup
                     during system use.           or manual alternative can be employed

                                                  > Circuit pack testing problems

</TABLE>



2.2.5   Case Resolution Objectives

     Nortel Networks Technical Support case resolution targets are based in
     Nortel Networks best efforts and set according to the following TL9000
     standard. The Case Resolution Objectives are described in Table 2.2.3
     above.

2.2.6   Case Progress Status

     Nortel Networks Technical Support use the following status to differentiate
     the case conditions during the evolution of the case investigation. A set
     of status, its related meaning and its relationship with the case age, are
     defined in the table below:


Status                   Description                    Nortel Clock

Newly Opened   This status is the default. It           Start
               signifies that no work has been
               done on the case.

WIP Level 1    This status is used when a NTS           Not Stopped
               Engineer is actively working on
               the Case.

WIP Level 2    This status is used when a Second        Not Stopped
               Level Support Engineer is actively
               working a case
               * Second Level Support: Software
               Support, Product Support.

Escalated To   This status is used when a Design        Not Stopped
Design         Engineer is actively working on the
               case

Answer         Design Engineer has concluded            Not Stopped
From Design    its investigation and has replied back
               to the NTS Engineer

With A         During the course of conducting their    Stopped
Customer       research, the NTS Engineer may need
               additional information or activity from
               the Customer. The "With a Customer"
               status is assigned when the NTS Engineer
               is waiting on a Customer response in
               order to continue investigation


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Status                  Description                               Nortel Clock
--------------------------------------------------------------------------------

Interim Solution    If a temporary solution is provided that        Stopped
                    eliminates the customers pain until a permanent
                    solution can be delivered, RQMS requirements
                    allow the case to be set to an "IS" status
                    during this window of time if approved by the
                    Customer. In calculating case age, this
                    interval will be discounted if the permanent
                    fix was delivered on the negotiated commitment
                    date. If the permanent fix does not resolve the
                    reported problem, case status shall be changed
                    to Work in Progress (Level 1 or 2). If the case
                    is returned to a Work in Progress (Level 1 or 2)
                    status after using the IS, the IS time period
                    will be added to the RQMS age of the case.

Future Deliverable  Customer agrees to live with the problem        Stopped
                    condition and that the fix will be
                    delivered as part of a future Nortel
                    product release (software release,
                    maintenance release, documentation release
                    or hardware revision. Requirements to use
                    this status include Customer consent; fix
                    identification, and delivery commitment.
                    This status code does not add time to
                    the RQMS age of the case unless the
                    solution fails and the case is moved back
                    to Work in Progress (Level 1 or 2) status.
                    If the case is returned to a Work in
                    Progress (Level 1 or 2) status after
                    using the FD, the FD time period will be
                    added to the RQMS age of the case.

Solution Delivered  Solution Delivered or available for             Stopped
                    testing and verification. If the
                    delivered solution does not resolve
                    the reported problem, the status
                    will be changed to Work in Progress
                    (Level 1 or 2). If the case is
                    returned to a Work in Progress
                    (Level 1 or 2) status after using
                    the SD status, the SD time period
                    will be added to the RQMS age of
                    the case.

Pending OEM Vendor  The case has been handed over to                Not Stopped
                    an OEM Vendor for resolution


2.2.7   Case Resolutions Classifications

Nortel Networks Technical Support case resolutions: which shall be mutually
agreed for each case:

     *    Cannot Reproduce: After 60 days and a reasonable effort, a problem has
          not been observed in the Network, is not reproducible or sufficient
          information has not been provided to adequately troubleshoot the
          problem and isolate the root cause

     *    Customer Process: Human errors are present or the customer has failed
          to follow procedures recommended and documented by Nortel Networks

     *    Design Intent: The functionality required by customer does not align
          with the design specifications of the product set forth in Agreement,
          in which case Nortel Networks shall make clear to Axtel which is such
          design specification (i.e., the functionality is unsupported), and the
          issue can only be resolved through new development efforts subject to
          a separate product development agreement and charges.

     *    External Cause: Issue caused by non-Nortel Networks products

     *    Hardware Deficiency: A problem is isolated to defective hardware
          materials or workmanship or substantial nonconformance to
          specifications published by Nortel Networks


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     *    Hardware Failure: A problem is caused by a hardware component failure
          that falls within Mean Time Between Failure (MTBF) limitations

     *    Nortel Networks Literature: Required Nortel Networks technical
          document does not exist or the contents of an existing document are in
          error [for example, an incomplete Nortel Networks Technical
          Publication (NTP)]

     *    Nortel Networks Process: A problem occurs as a result of a Nortel
          Networks process deficiency

     *    Opened in Error: The case should not have been opened

     *    Scheduled Event: An outage occurs resulting from planned maintenance,
          installation, or manual initialization, including such activities as
          parameter loads, software/firmware changes, and other OA&M activities

     *    Software Deficiency: A problem is isolated to a software design
          deficiency.

2.3  Nortel Networks Conditions for Services Provided Outside of the Scope of
     this Technical Support Services Pack

If a customer requests a service that is neither part of the scope of the
Technical Support Service nor within the control or responsibility of Nortel
Networks and if Nortel Networks agrees to perform the service, then Nortel
Networks will charge customer at the per-occurrence rate schedule to perform
such services as published by Nortel Networks.

On Site/Remote Technical Assistance & On Site/Remote Emergency Recovery Out of
Scope Services may be provided on a per-occurrence basis only when:

     *    Support is needed for efforts not covered under a contract support
          program (such as the one proposed herein)

Note: Axtel must have a Nortel Networks Support Contract in place, as the one
proposed herein, to be able to request any Per-Occurrence Support Services. It
is not intended to offer the Per-Occurrence Support Services separately from a
Nortel Networks Support Contract.

Technical Support Out of Scope situations can include

     *    On-site visits to a customer's system sites, when the visit is at the
          request of the customer but is not deemed necessary by Nortel
          Networks. This includes site visits requested by the customer for
          support when resolution could have otherwise been achieved from a
          remote location. This is subject to the terms set forth in Section 1.1
          above.

     *    Requests to investigate issues pertaining to software features that
          are either outside the functionality as defined in the Nortel Networks
          Technical Publications (NTPs) or are outside standards supported by
          Nortel Networks

     Note: Nortel Networks periodically reviews the deployment of its products
     based on technology, market deployment, and support requirements. Nortel
     Networks then nominates products that would no longer be supported as of a
     specified date and changes the status to "nominated EOL." Nortel Networks
     will notify customers of EOL product intentions well in advance through the
     distribution of Product Portfolio Simplification/Product Service


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          Information (PSI) bulletins as well as Nortel Networks Feature
          Planning Guides.

     *    Assistance in set-up and usage of Operational Measurements (OMs)

     *    System performance assessment

     *    Training on product hardware maintenance

     *    Training on general office operations/maintenance procedures

     *    Training on test equipment and troubleshooting procedures

2.3.1 Per-Occurrence Repair Services

     *    As a separate and additional charge, each Base Station item returned
          for repair will be charged individually. Invoicing at the beginning of
          each month for units delivered to Nortel Networks for repair during
          the previous month.

     *    The Individual Base Station element return & repair included are:

          *    TPM

          *    TTM

          *    TBM

          *    NMM

          *    TMU

          *    OVPM

     *    As a separate and additional charge, an RTU Repair & Return service
          will be offered through one of two options. Axtel will elect one of
          these two options by the Closing Date for the year 2003 and by
          December 15th of the prior year for each year thereafter. Both options
          are detailed in the Price Summary (Exhibit "A").

     *    Nortel Networks repair cases resulting in "no fault found" to be
          charged at 50 % of the Nortel Networks' full repair rates. Axtel will
          pay the handling fee of units determined by Nortel Networks to be
          beyond economic repair. Return and repair turnaround target time to be
          60 days.

     *    Nortel Networks will not provide a hardware emergency replacement
          service.


2.3.2 Axtel Order Process for FWA Repair Services

This process supports the delivery of Nortel Networks FWA Repair Services for
AXtel.

Customers of Nortel Networks who request a hardware repair service should have
the following required information ready when placing a repair order with Nortel
Networks:

     1.   Customer or distributor name
     2.   Customer ID (Project #, Site ID)
     3.   Requestor name, phone and fax number, and e-mail address
     4.   Customer ship to address
     5.   Part number (PEC or CPC or manufacturer's part number)


                                    Page 15
<PAGE>
Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

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     6.   Quantity (quantity of one per serial number)
     7.   Serial number of the defective part(s) being returned (if applicable)
     8.   Warranty status
     9.   Confirmation of the availability of a fully completed Nortel Networks
          fault report form for said product.
     10.  Any additional information about product (system type or software
          release)
     11.  Any special shipping instructions

Upon receiving the customer's request and after any diagnostics assistance,
Nortel Networks will allocate a part request number to each FRU to be repaired
and notify the customer of the relevant part request number.

This part request number, also known as the Return Material Authorization (RMA)
number, is critical for tracking individual orders and must be referenced on
failure tags, shipping/packing lists, returned defectives, and any
correspondence or inquiries concerning the order.

The customer's representative can call in, fax or e-mail a Repair Service order
directly to Nortel Networks in Mexico using the following contact means:

     Office hours (Monday through Friday from 9:00 a.m. to 6:00 p.m. (Local
     time)

     Phone number: (52) 55 50 91-4839, Fax: (52) 55 5091 4842,
     aliciav@nortelnetworks.com

Faxes
All faxed orders will be processed and assigned an RMA# by the close of the next
business day.
To obtain a parts request form by e-mail, please send an e-mail message to any
of the above addresses and note "repair order form" in the subject/title field.
A form will be sent automatically.
Place the PO number in the subject/title field when e-mailing a completed parts
request form back to Nortel Networks. For order confirmation, Nortel Networks
will respond with an RMA number to all e-mail orders by the next business day.


2.3.3. Package Labeling Instructions and Addresses for Returns

Circuit packs should be packed in anti-static containers designed specifically
for the circuit packs in order to avoid damage during shipment. Other parts
should be individually wrapped in either anti-static packaging or packaging
specifically designed for that product to avoid damage during shipment. Nortel
Networks will inform customers of any improper packaging, which will void the
warranty.

All materials should be returned pre-paid and sent to the appropriate
Nortel Networks repair facility. The customer should use discretion in selecting
shipping methods. Nortel Networks recommends that customers insure all packages
to cover possible loss or damage during shipping, regardless of warranty status.

A completed Nortel Networks fault report must be filled out and attached to each
returned item to assist in failure assessment and problem tracking. Fault
reports are sent with each replacement shipment. Customers can obtain additional
supplies by contacting the Nortel Networks Customer Support Center.


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<PAGE>
Exhibit B - Description of The Technical Assistance Support Services
Agreement for the Provision of Technical Assistance Support services for FWA
Equipment

--------------------------------------------------------------------------------

Nortel Networks will inform customers of any discrepancy in return shipments.
Any discrepancy, whether it is quantity (more or less), product returned not
matching what was ordered, inability to determine complete order information, or
non-suitable packaging, would be noted and addressed.


Defective Return Packing Slips

Defective return packing slips should be used to return all defective parts to
Nortel Networks. Nortel Networks will provide defective return packing slips for
use to return shipments. A copy of the defective return packing slip should be
placed in all the cartons and attached outside. This duplication will aid in
processes and proper identification of returned material. The RMA number and the
PO number should be clearly marked on the outside of each box. If a customer
supplies a packing slip, the following information must be included on the
shipping/packing list for proper handling:

Item (Information Required)

     1.   From (Company name, return address, and telephone number)
     2.   Ship Date (Date parts are shipped from the customer)
     3.   Ship via (Carrier or Enterprise name)
     4.   Waybill number (Carrier or Enterprise tracking number
     5.   Number of Cartons (Number of cartons being sent on shipment)
     6.   Customer's PO# (Provided, if applicable)
     7.   Repair order number (RMA# issued by Call Center when order is placed)
     8.   Site ID or Project number
     9.   Item Number
     10.  Quantity ordered
     11.  Quantity returned
     12.  Nortel Networks Part number
     13.  Description of item
     14.  Serial number (The serial number for each item in the shipment)
     15.  Shipment requested by (Signature of the customer's representative)


Repair Facility Addresses

Nortel Networks de Mexico
Kilometro 42.5 Carretera Mexico-Queretaro
Nave # 3
Parque Industrial Cedros
Tepozotlan, Edo. de Mexico, CP 54600
MEXICO
Attn: Hardware Support Representative

This address may be modified from time to time by Nortel Networks.


                                    Page 17
<PAGE>


Exhibit C - Content and Scope of the 1st Software Enhancement Release
Agreement for the Provision of Technical Assistance Support Services for FWA
Equipment

--------------------------------------------------------------------------------







                                   Exhibit C

                     Content and Scope of the 1st Software
                              Enhancement Release







                                     Page 1
<PAGE>
Exhibit C - Content and Scope of the 1st Software Enhancement Release
Agreement for the Provision of Technical Assistance Support Services for FWA
Equipment

--------------------------------------------------------------------------------


                                   Exhibit C

                     Content and Scope of the 1st Software
                              Enhancement Release



1.0 COMMITTED CONTENT

The following is a list of agreed and committed content of the 1st Software
Enhancement release known as "SR 14.1"

*    Ethernet connectivity between REM and ITS
*    MMP15 compatibility
*    OS Support in relation to Windows and MAC operating systems
*    iNMS/xceed REM Pass-throughput
*    New REM Platform
*    3 Time Slot working for the Packet Data Service (This is in addition to the
     existing 6 Time Slot Capability
*    PDS Dynamic Allocation

In addition to the SR14.1 release it has been agreed that the REM enhancement
features known as `RFD / NTC improvements' will be made available to Axtel as
part of the maintenance release known as MR 14.03 and forecast for delivery to
the Customer within two (2) months of the Closing Date.

It is also understood that the Nortel Networks Design team will take reasonable
efforts to incorporate the enhancement known as `Automatic Install Quality
monitoring' in the SR14.1 release, but it is understood by the Customer that
this is an additional feature that has not been committed as a firm deliverable
within SR14.1

2.0 RELEASE DATE

The availability date of the SR14.1 release will be within eleven (11) months of
the Closing Date, the exact date will be confirmed once the detail specification
of the above features have been agreed between the Customer and Nortel Networks.



                                     Page 2

<PAGE>

Exhibit D - First Market Application Process for Annual FWA Software Release
Agreement for the Provision of Technical Assistance Support Services for FWA
Equipment

--------------------------------------------------------------------------------





                                   Exhibit D

                                  FIRST MARKET

                              APPLICATION PROCESS

                                 FOR ANNUAL FWA

                                SOFTWARE RELEASE






                                     Page 1
<PAGE>

                                   Exhibit D

                        FIRST MARKET APPLICATION PROCESS

                         FOR ANNUAL FWA SOFTWARE RELEASE


1.0 Scope.

     Nortel Networks will provide an annual product software release designed to
     enhance the functionality of the product. The content of the 2003 release
     shall be agreed by both parties by contract start date. The content of
     subsequent years' releases shall be agreed via bi-monthly Product
     Enhancement Conferences and by the end of September of the previous year.
     In the event that the annual software release requires a software upgrade
     to the REM, this activity will be carried out by Nortel Networks. This
     document outlines the process by which the annual software releases and, if
     applicable, any associated REM upgrade will be made available to AXtel.


2.0 Definition of First Market Application.

     Each annual software release will be fully tested and verified by Nortel
     Networks at its facilities before being made available to AXtel for
     deployment in their network. Such testing will be within the constraints of
     the Nortel Networks FWA R&D captive office environment i.e. testing will be
     in a simulated "live air" environment which emulates the Customer network
     in so far as this is practical. Each release will be accompanied by a
     "Release Content Description" which will detail the contents of the
     release, system line up such as switch configuration & software version and
     if applicable, any limitations. If deemed necessary by AXtel, Nortel
     Networks will assist AXtel in verifying the functionality of the annual
     software release within AXtel's own FWA network. This activity will be
     termed "First Market Application".


3.0 Responsibilities for First Market Application.

     The primary objective of the First Market Application is to ensure
     functionality of the annual software release in the AXtel network and as
     such, responsibility for the completion of this activity rests wholly with
     AXtel. Not withstanding the foregoing, Nortel Networks will work in support
     of AXtel in the First Market Application process. Note, all interaction and
     communication between Nortel Networks and AXtel with respect to the First
     Market Application process will be in English.

3.1 AXtel Responsibilities in the First Market Application Process.


                                     Page 2
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Exhibit D - First Market Application Process for Annual FWA Software Release
Agreement for the Provision of Technical Assistance Support Services for FWA
Equipment

--------------------------------------------------------------------------------

     3.1.1 Notify Nortel Networks of the intention to conduct a First Market
          Application with respect to an annual software release at least 3
          (three) months prior to the targeted delivery date for said software
          release.

     3.1.2 Provide Nortel Networks with a detailed test plan outlining the
          intended test areas and clearly highlighting those areas for which
          Nortel Networks support will be required. This plan must be made
          available to Nortel Networks at least 2 (two) months prior to the
          targeted delivery date for said software release.

     3.1.3 At least 1 (one) month prior to the targeted delivery date, publish
          the final test plan.

     3.1.4 Make appropriate personnel, information and equipment available to
          Nortel Networks as needed and in a timely manner to ensure proper
          planning so adequate preparations can be made by Nortel Networks.

     3.1.5 Make appropriate personnel, information and equipment available to
          Nortel Networks as requested and in a timely manner during the First
          Market Application to facilitate proper execution of the Nortel
          Networks support activity.

     3.1.6 Guarantee that any test equipment and/or FWA network equipment (such
          as a "captive Office") required by Nortel Networks in order to
          complete its support activities is installed, commissioned, maintained
          and where applicable calibrated as per manufacturer instructions.

3.2 Nortel Networks Responsibilities in the First Market Application Process.

     3.2.1 Provide a draft software release note to AXtel at least four (4)
          months prior to the targeted delivery date for said software to
          facilitate the development of a detailed test plan. 3.2.2 Where
          requested by AXtel, critique draft versions of the AXtel detailed test
          plan to help ensure effectiveness.

     3.2.3 Deliver a complete list of the Nortel Networks requirements, within
          reason, for the First Market Application activity at least 1 (one)
          month in advance of the delivery date.

     3.2.4 Provide a technical resource from the R&D team to support AXtel in
          the execution of their detailed test plan. Note this support resource
          will be available in Monterrey for a total of no more than 20 (twenty)
          consecutive calendar days and will be available to support AXtel from
          09:00 to 18:00 local time. If AXtel requires additional support to
          execute its detailed test plan, this may be provided by Nortel
          Networks by prior arrangement. Any additional support, where provided,
          will be billed to AXtel. This is not a commitment to provide
          additional support. 3.2.5 Once the Nortel Networks technical resource
          has completed those test areas for which support has been requested,
          he/she will provide a signed copy of the relevant section(s) of the
          test plan to AXtel. This will mark the completion of the delivery of
          the software release to AXtel. 3.2.6 Upgrade the AXtel REMs with the
          new software release where necessary. The first REM upgrade for each
          release, if applicable, shall be programmed within the First Market
          Application timeframe.

3.3 Exclusions from Nortel Networks Responsibilities in the First Market
    Application Process.


                                     Page 3
<PAGE>
Exhibit D - First Market Application Process for Annual FWA Software Release
Agreement for the Provision of Technical Assistance Support Services for FWA
Equipment

--------------------------------------------------------------------------------

     3.3.1 Installation and/or commissioning of new or replacement hardware.

     3.3.2 Interoperability testing between FWA and non-Nortel equipment or
          software.

     3.3.3 Responsibility for delays in executing the detailed test plan caused
          by unavailability of AXtel network or test equipment, AXtel personnel
          or lack of network data.

     3.3.4 General implementation of the software release in the AXtel network.


4.0 Technical Issue Resolution.

Technical issues discovered during the First Market Application process will be
managed in accordance with section 1.1 of Exhibit B, Description of Technical
Assistance Support Services.









                                     Page 4