UNITED STATES DISTRICT COURT

NORTHERN DISTRICT OF ILLINOIS

DEBORAH LAUFER,

Plaintiff, 

v. Case No: 1:20-cv-3527

U.L.S.T., LLC dba WATERFRONT 

HOTEL & MARINA,

Defendant. 

 STATEMENT MADE PURSUANT TO 28 U.S.C. SECTION 1746

1. My name is Deborah Laufer. I am currently a resident of Pasco County, Florida. I

am unable to engage in the major life activity of walking more than a few steps

without assistive devices. Instead, I am bound to ambulate in a wheelchair or with

a cane or other support and have limited use of my hands. I am unable to tightly

grasp, pinch and twist of the wrist to operate. I am also vision impaired. When

ambulating beyond the comfort of my own home, I must primarily rely on a

wheelchair. I require accessible handicap parking spaces located closet to the

entrances of a facility. The handicap and access aisles must be of sufficient width

so that I can embark and disembark into a vehicle. Routes connecting the

handicap spaces and all features, goods and services of a facility must be level,

properly sloped, sufficiently wide and without cracks, holes or other hazards that

can pose a danger of tipping, catching wheels or falling. These areas must be free

of obstructions or unsecured carpeting that make passage either more difficult or

impossible. Amenities must be sufficiently lowered so that I can reach them. I

have difficulty operating door knobs, sink faucets, or other operating mechanisms

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that tight grasping, twisting of the wrist or pinching. I am hesitant to use sinks that

have unwrapped pipes, as such pose a danger of scraping or burning my legs.

Sinks must be at the proper height so that I can put my legs underneath to wash

my hands. I require grab bars both behind and beside a commode so that I can

safely transfer and I have difficulty reaching the flush control if it is on the wrong

side. I have difficulty getting through doorways if they lack the proper clearance. 

To use a pool, I require a lift or other accessible means. When sleeping in a guest

room, I need a compliant tub or shower with required grab bars and a shower seat.

2. When looking at a hotel online reservation system, I need information so that I

can ascertain whether or not the hotel and its guest rooms are accessible to me.

This includes information whether the conditions referenced above are compliant.

3. In the past, I have observed that the vast majority of hotel online reservations

systems do not allow for booking of accessible rooms or provide the information I

need to make an informed choice. I have also booked a room at hotels whose

websites claim they are “accessible”, only to find that this claim is untrue.

Therefore, I cannot make plans to travel if I intend to stay in an accessible room at

an accessible hotel. The failure of so many hotels to comply with the law in this

regard deter me from making travel plans. Therefore, I am an advocate on behalf

of both myself and other similarly situated disabled persons and consider myself a

tester. As a tester, I visit hotel online reservations systems to ascertain whether

they are in compliance with the Americans With Disabilities Act. In the event that

they are not, I request that a law suit be filed to bring the website into compliance

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with the ADA so that I and other disabled persons can use it. If a law suit is filed

to bring the website into compliance, I frequently revisit the website to ascertain

whether or not it has been made accessible with the information required by law.

With respect to each law suit I file, I subsequently revisit each website because

that is my system. 

5. I have plans to travel to Illinois as soon as the Covid crisis is over and it is safe to

travel. I intend to travel all throughout the State, including the areas North of

Chicago and the Pistakee/Fox Lake area near Johnsburg, and I need to stay in

hotels when I go. Because the Defendant’s hotel and so many other hotel websites

fail to allow for booking of accessible rooms and fail to provide sufficient

information about whether or not the hotels’ features are accessible, it makes it

extremely difficult for me to make any meaningful choice because I am deprived

of the information I need to make my plans.

6. Rooms for the Waterfront Hotel & Marina , 3309 N Chapel Hill Rd, Johnsburg,

Illinois, can be booked through an online reservations system. Prior to filing this

lawsuit, on 6.3.20, 6.5.20, 6.6.20, 6.7.20, 6.21.20, I visited the online reservation

system for the Defendant’s hotel for the purpose of reviewing and assessing the

accessible features at the hotel and ascertain whether the websites contain the

information required by 28 C.F.R. Section 36.302(e) and adequately informs me

as to whether the hotel meets my accessibility needs. I was in my own home in

Pasco County when I visited these websites. However, I was unable to do so

because Defendant failed to comply with the requirements set forth in 28 C.F.R.

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Section 36.302(e). As a result, I was deprived the same services available to the

general public. The websites do not identify any accessible rooms, provide for

booking of accessible rooms or contain any information as to whether any rooms

or features at the hotel are accessible. In my experience, I have found that third

party websites are sometimes compliant by identifying and allowing for booking

of accessible rooms and providing ample information about accessibility. I can

therefore only conclude that, when a third party reservations system is not

compliant, it is because the hotel did not provide the required information.

7. When I encountered the above conditions, I suffered humiliation and frustration at

being treated like a second class citizen, being denied equal access and benefits to

the goods, facilities, accommodations and services. I am deterred from returning

to the websites because I understand that it would be a futile gesture to do so

unless I am willing to suffer further discrimination. I am aware that defendant

segregates against me and other disabled persons by offering them one service: me

a lesser service.. I am aware that I am being deprived the equality of opportunity

afforded to non-disabled persons to utilize the online reservation system free of

discrimination. I am also aware that my ability to travel free of discrimination and

with equal access to information offered to the general public is diminished. 

Failure of the hotel to have a compliant reservations system impedes my ability to

make a meaningful choice in planning my trip.

8. Despite the above, I plan to again review the websites in the near future. I have a

system whereby I always revisit the websites of every hotel I sued. In this regard,

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I maintain a list of each hotel I have sued. I constantly go through this list and add

to it. With respect to each hotel I sue, I shortly thereafter revisit the hotel’s online

reservations system. Once a case is settled, I mark the date on my list when the

defendant has agreed to fix its websites. When that date arrives, I revisit it again

and record my visits. Thus, I revisit each hotel’s online reservations system at

least two times after a lawsuit is filed. Pursuant to this system, I have already

revisited the online reservations system for this hotel on 6.21.20.

Pursuant to 28 U.S.C. Section 1746, I declare, certify, verify, and state, under penalty of perjury

that the foregoing is true and correct.

Date: _________ __________________________________

DEBORAH LAUFER

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8.11.20

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