UNITED STATES DISTRICT COURT

FOR THE NORTHERN DISTRICT OF ILLINOIS 

EASTERN DIVISION

BRUCE PICKENS,

Plaintiff,

v.

MERCEDES-BENZ USA, LLC,

Defendant.

No. 20 C 3470

Judge Thomas M. Durkin

MEMORANDUM OPINION AND ORDER

Bruce Pickens alleges the sunroof window in his Mercedes-Benz car 

spontaneously shattered. He brings various claims against Mercedes-Benz USA, LLC 

seeking relief for that incident. Mercedes has moved to dismiss all claims. R. 49. That 

motion is granted.

Legal Standard

A Rule 12(b)(6) motion challenges the “sufficiency of the complaint.” Berger v. 

Nat. Collegiate Athletic Assoc., 843 F.3d 285, 289 (7th Cir. 2016). A complaint must 

provide “a short and plain statement of the claim showing that the pleader is entitled 

to relief,” Fed. R. Civ. P. 8(a)(2), sufficient to provide defendant with “fair notice” of 

the claim and the basis for it. Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007). 

This standard “demands more than an unadorned, the-defendant-unlawfullyharmed-me accusation.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). While “detailed 

factual allegations” are not required, “labels and conclusions, and a formulaic 

recitation of the elements of a cause of action will not do.” Twombly, 550 U.S. at 555. 

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The complaint must “contain sufficient factual matter, accepted as true, to ‘state a 

claim to relief that is plausible on its face.’” Iqbal, 556 U.S. at 678 (quoting Twombly, 

550 U.S. at 570). “‘A claim has facial plausibility when the plaintiff pleads factual 

content that allows the court to draw the reasonable inference that the defendant is 

liable for the misconduct alleged.’” Boucher v. Fin. Sys. of Green Bay, Inc., 880 F.3d 

362, 366 (7th Cir. 2018) (quoting Iqbal, 556 U.S. at 678). In applying this standard, 

the Court accepts all well-pleaded facts as true and draws all reasonable inferences 

in favor of the non-moving party. Tobey v. Chibucos, 890 F.3d 634, 646 (7th Cir. 2018).

Background

In November 2019, Pickens bought a used 2015 Mercedes-Benz ML350 from 

Napleton Autowerks of Indiana. When new, the car came with a four-year New 

Vehicle Limited Warranty. When sold to Perkins, the car came with an additional 12-

month Certified Pre-Owned Warranty.

On March 3, 2020, Pickens’s sister Jawanna Tallie was driving the car on an 

expressway. She heard a loud sound like a gunshot and pulled the car over to the side 

of the road. She inspected the car’s exterior but found no damage. When she got back 

in the car, the sunroof window shattered and collapsed into the car.

Pickens alleges that Mercedes “received other complaints concerning the 

unexpected and sudden explosion of its sunroof prior to [Pickens’s] sunroof 

exploding.” R. 48 ¶ 10. None of these complaints concerned the model of car Pickens 

purchased.

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He also alleges that in January 2020, “Mercedes received a sunroof recall 

notification from the National Highway Traffic Safety Administration.” Id. The 

NHTSA notice stated that the “bonding between the glass panel and the sliding roof 

frame may deteriorate, possibly resulting in the glass panel detaching from the 

vehicle,” and thereby “becom[ing] a road hazard.” R. 48-2 at 2. The notice does not 

mention spontaneous shattering and is not addressed to the model of car Pickens 

purchased.

Pickens alleges that the sunroof shattered due to a “design defect.” R. 48 ¶ 4; 

see also id. ¶ 11 (alleging “unexpected sunroof explosion due to design defect of . . .

sunroofs”); id. ¶ 21 (“Upon information and belief, [Mercedes] was solely responsible 

for designing the Class Vehicles, including their defective sunroof systems. It is 

therefore an essential party to this action concerning a design defect in the Class 

Vehicles’ sunroof systems.”). Although not alleged in the complaint, Pickens states in 

his brief that Mercedes “used ceramic paint or enamel on the glass before tempering,” 

which “makes them prone to spontaneously bursting.” R. 53 at 3.

Pickens’s complaint includes 21 counts.1 Some of the counts are duplicative or 

overlap so they can be analyzed in eight groups: (1) express warranty claims (Counts 

I, IV, VII, X); (2) implied warranty claims (Counts III, V, VI, XVIII); (3) fraud claims 

(Counts IX, XVI); (4) negligence claims (Counts II, XIV, XV, XXI); (5) intentional 

infliction of emotional distress (Count XIII); (6) Illinois Uniform and Deceptive Trade 

1 The count captions go up to 22, but Pickens skipped count 17.

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Practices Act (Count XIX); (7) failure and duty to warn (Counts XX, XXII); and (8) 

unjust enrichment (Count VIII).2

Analysis

I. Express Warranties

Pickens alleges two express warranties: (1) the four-year warranty that came 

with the car when it was new (attached to Mercedes’s brief at R. 50-1); and (2) the 12-

month extension that came with the car when it was re-sold (attached to Mercedes’s

brief at R. 50-2). Pickens alleges that the sunroof for his car and other Mercedes cars 

like his “have one or more serious design defects.” R. 48 ¶ 4. Both warranties, 

however, cover only “defects in material or workmanship.” R. 50-1 at 14 (p. 11); R. 50-

2 at 9. The Seventh Circuit has held that warranties for “material and workmanship” 

do not cover design defects. See Voelker v. Porsche Cars N. Am., Inc., 353 F.3d 516, 

520, 527 (7th Cir. 2003) (affirming district court’s dismissal of express warranty claim 

for a design defect when the warranty covered only “defect[s] in material or 

workmanship”); see also Coba v. Ford Motor Co., 932 F.3d 114, 122 (3d Cir. 2019)

(“[C]ourts have regularly rejected arguments . . . that a design defect is within the 

scope of a materials-and-workmanship warranty clause[.]” (citing cases)); Shea v. 

General Motors, 2021 WL 4804171, at *3 (N.D. Ind. Oct. 14, 2021) (citing cases).

2 Pickens “withdrew” the two strict liability counts, see R. 53 at 9, so Counts XI and 

XII are dismissed.

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Additionally, both warranties exclude “glass.” See R. 50-1 at 19 (p. 16); R. 50-2 at 13. 

Thus, Pickens has no claim under either of the express warranties.3

Pickens also argues in his brief that Mercedes’s advertisements and oral 

statements by Napleton’s salesperson constitute express warranties that support his 

claims. The problem with this argument is that Pickens does not allege any specific 

promises made in the advertisements or by the salesperson. The complaint does not 

describe any statements by the salesperson and Pickens expressly alleges that he

“does not recall the specifics of the many Mercedes advertisements he saw.” R. 48 ¶ 

38. Pickens merely argues that the advertisements and the salesperson assured him 

that Mercedes cars are “of superior quality and the highest safety standards.” R. 53 

at 11. But “assertions to customers that their products are of high quality . . . are 

viewed as ‘puffing,’ rather than express warranties.” Gubala v. CVS Pharmacy, Inc., 

2015 WL 3777627, at *7 (N.D. Ill. June 16, 2015) (citing cases); see also In re

Testosterone Replacement Therapy Prods. Liab. Litig., 2014 WL 7365872, at *8 (N.D. 

Ill. Dec. 23, 2014) (“To state a claim for breach of express warranty . . . plaintiffs must 

point to a specific affirmation or promise on which the plaintiffs relied.”).

Furthermore, as a “general rule, a dealer is not an agent for manufacturers of 

the products it sells.” Carlisle v. Deere & Company, 576 F.3d 649, 656 (7th Cir. 2009); 

3 Mercedes contends that the new car warranty expired before the sunroof glass 

broke. The car was a 2015 model, which means it was likely available for sale in 2014, 

and the glass didn’t break until March 2020. But the warranty did not start until “the 

date of retail delivery or initial operation as an authorized Mercedes-Benz center 

demonstrator or Mercedes-Benz . . . company vehicle.” R. 50-1 at 16. The complaint 

does not allege when the warranty took effect, so the Court cannot know for certain 

whether the warranty was expired when the glass broke.

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Bushendorf v. Freightliner Corp., 13 F.3d 1024, 1026 (7th Cir. 1993) (without more, 

a distributor who buys goods from a manufacturer for resale to the public is not the 

supplier's agent). Pickens conclusorily alleges that Napleton is Mercedes’s agent. But 

he does not give any reason why Napleton’s relationship with Mercedes is more than 

a routine dealer relationship that generally does not give rise to agency. See, e.g.,

Hyundai Motor Am., Inc. v. Goodin, 804 N.E.2d 775, 787 (Ind. Ct. App. 2004) (finding 

that a routine car dealer/car manufacturer relationship does not make the dealer an 

agent of the manufacturer for purposes of the privity requirement). This is another 

reason that Pickens express warranty claims against Mercedes based on Napleton’s 

statements must be dismissed. 

II. Implied Warranties

In Illinois, “privity of contract is a prerequisite to recover economic damages 

for breach of implied warranty.” Voelker, 353 F.3d at 525. This means that “a buyer 

of goods [has] a potential cause of action [for an implied warranty] only against his 

immediate seller.” Rothe v. Maloney Cadillac, Inc., 518 N.E.2d 1028, 1029 (Ill. 1988).

In Voelker, the Seventh Circuit applied this principle in affirming dismissal of implied 

warranty claims against a car manufacturer when the plaintiff bought the car from 

a dealer. See Voelker, 353 F.3d at 526; see also O’Connor v. Ford Motor Co., 2021 WL 

4480743, at *12-13 (N.D. Ill. Sept. 30, 2021) (dismissing implied warranty claims 

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against a car manufacturer when the plaintiff bought the car from a dealer); Kowalke

v. Bernard Chevrolet, Inc., 2000 WL 656660, at *5 (N.D. Ill. Mar. 23, 2000) (same).4

There are exceptions to the privity requirement when a manufacturer makes 

specific promises to consumers through advertising or label information. See In re

Rust-Oleum Restore Mktg., Sales Practices. & Prods. Liab. Litig., 155 F. Supp. 3d 772, 

807 (N.D. Ill. 2016); Szajna v. Gen. Motors Corp., 474 N.E.2d 397, 401 (Ill. App. Ct. 

1st Dist. 1985) (“The exception dealt with by the court is limited to cases where a 

remote manufacturer knows the identity, purpose and requirements of the dealer’s 

customer and manufactured or delivered goods specifically to meet those 

requirements.”). Whether such privity exists can be a “fact intensive” inquiry as to 

whether the alleged representations match the alleged defect. See Elward v.

Electrolux Home Prod., Inc., 214 F. Supp. 3d 701, 704 (N.D. Ill. 2016); In re RustOleum, 155 F. Supp. 3d at 807 (citing cases). 

Pickens, however, does not allege that Mercedes made any specific 

representations in advertising or otherwise regarding the glass in its cars’ sunroofs.

Indeed, Pickens does not remember at all what Mercedes promised in its advertising 

beyond a vague assertion of safety and quality. Beyond advertising and the fact that 

Mercedes manufactured his car, Pickens does not allege a relationship with 

Mercedes. Courts in this district have found that this kind of relationship between a 

4 This rule also applies to Pickens’s claims under the Magnuson-Moss Act because 

“whether privity is a prerequisite to a claim for breach of implied warranty under the 

Magnuson–Moss Act therefore hinges entirely on the applicable state law.” Voelker, 

353 F.3d at 525.

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car manufacturer and a car consumer is insufficient to allege an exception to the 

privity requirement. See O’Connor v. Ford Motor Co., 2021 WL 4480743, at *12-13 

(N.D. Ill. Sept. 30, 2021); Allstate Ins. Co. v. Toyota Motor Mfg. N. Am., Inc., 2009 WL 

3147315, at *2 (N.D. Ill. Sept. 28, 2009); see also Finch v. Ford Motor Co., 327 F. Supp. 

2d 942, 946 (N.D. Ill. 2004). Accordingly, Pickens’s implied warranty claims against 

Mercedes must be dismissed.

III. Fraud 

All of Pickens’s fraud-based claims require him to allege that Mercedes made 

a false statement to him or failed to disclose material information.5 He argues that 

he satisfies this pleading requirement with the allegation that Mercedes’s 

advertisements and the Napleton salesperson claimed that the car was “safe” and 

“top quality” and failed to disclose that the sunroof might shatter. 

Similar to his warranty claims, Pickens’s alleged statements about safety and 

quality are too vague to form the basis of any fraud claim. Claims about “quality” in 

the context of advertising or salesmanship are generally considered “puffery” that is 

not actionable. See Barbara’s Sales, Inc. v. Intel Corp., 879 N.E.2d 910,926 (Ill. 2007) 

(finding “the following phrases as [non-actionable] puffery: ‘high-quality,’ ‘expert 

workmanship,’ ‘custom quality,’ ‘perfect,’ ‘magnificent,’ ‘comfortable,’ and ‘picture 

perfect.”’). Claims about safety can be actionable as fraud if they are specific. See, e.g., 

Hanson-Suminski v. Rohrman Midwest Motors, Inc., 898 N.E.2d 194, 204 (Ill. App. 

5 See Lidecker v. Kendall Coll., 314, 550 N.E.2d 1121, 1124 (Ill. App. Ct. 1st Dist. 

1990) (fraudulent inducement); Frye v. L’Oreal USA, Inc., 583 F. Supp. 2d 954, 957

(N.D. Ill. 2008) (ICFA).

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Ct. 1st Dist. 2008) (holding that statements about a car’s accident history are not 

puffery). But as discussed, Pickens admits that he cannot remember any specifics 

about the advertisements, and he does not allege any specific statements by the 

Napleton salesperson. Such vague assertions of safety are just as unactionable as 

assertions of “high quality.” See Johnson v. FCA US LLC, 2021 WL 3633595, at *13 

(E.D. Mich. Aug. 17, 2021) (“Courts in this district have repeatedly held that the kind 

of broad, non-quantifiable statements about a vehicle’s safety or reliability that 

Plaintiffs identify here are non-actionable puffery.”); Opheim v. Aktiengesellschaft, 

2021 WL 2621689, at *13 (D.N.J. June 25, 2021) (“Plaintiffs’ more particular 

allegations that [the defendants] promoted the ‘high quality,’ ‘reliability,’ ‘superior 

performance,’ and ‘safety’ of their vehicles . . . constitute merely vague and ill-defined 

opinions or puffery[.]”); Costa v. FCA US LLC, 2021 WL 2338963, at *11 (D. Mass. 

June 8, 2021) (“general statements about big-picture concepts such as trust, security, 

reputation, and safety are non-actionable puffery”). A reasonable consumer would 

expect the salesperson to claim the product is safe and would not rely on such a 

general assertion when making a purchase. See O’Connor v. Ford Motor Co., 2021 

WL 4866353, at *25 (N.D. Ill. Oct. 19, 2021) (“If the statement at issue is obviously 

so vague as to lack any discernable meaning, then the plaintiff cannot plausibly show 

either that the statement is false or that she reasonably relied on it.”). 

A failure to disclose specific information impacting the safety of a car can serve 

to state a claim for fraud. See In re Takata Airbag Prods. Liab. Litig., 462 F. Supp. 

3d 1304, 1318 (S.D. Fla. 2020) (“Although the marketing of safety features may be 

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construed as ‘puffery’ when viewed in isolation, such marketing can ‘cross the line 

from mere puffery to active misrepresentations’ when statements about safety are 

read next to allegations that an automotive manufacturer had actual knowledge of 

the alleged safety defect.” (citing cases)). Pickens claims that Mercedes’s failure to 

disclose that the sunroof might shatter is a material omission that supports a fraud 

claim. But Pickens does not plausibly allege that Mercedes knew that the sunroof 

window in his particular car was likely to shatter. He points to the National Highway 

Traffic Safety Administration recall notice as evidence that Mercedes had this 

knowledge. But that notice does not address the shattering sunroof windows or the 

car model Pickens purchased, and in any case, it was issued after Pickens bought his 

car, and so is not evidence that Mercedes had such knowledge at the time of sale. 

Pickens also cites consumer complaints about shattering sunroofs. But none of these 

complaints concern the model of car Pickens purchased. And Pickens has made no 

allegations indicating that these complaints are indicative of a design defect in his 

car. Other district courts have rejected similar allegations for similar reasons. See,

e.g., Elfaridi v. Mercedes-Benz USA, LLC, 2018 WL 4071155, at *5 (E.D. Mo. Aug. 27, 

2018) (33 consumer complaints, NHTSA investigation into, and recall by, other 

manufacturers insufficient to show MBUSA’s knowledge of same alleged shattering 

sunroof defect); David v. VW Grp. of Am., 2018 WL 19604447, at *7 (D.N.J. April 26, 

2018) (allegations of consumer complaints and recalls regarding sunroof defect 

insufficient as they did not involve subject model and, in any event, occurred after car 

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purchase). Therefore, Pickens’s allegations about Mercedes’s advertisements and 

Napleton’s statements are not sufficient to state a fraud claim.6

IV. Negligence

All of Pickens’s negligence-based claims require him to allege that Mercedes 

had a duty to Pickens.7 Pickens argues that he satisfies this requirement by alleging 

that Mercedes knew that the sunroof windows in its cars were likely to shatter.

As discussed, Pickens has not plausibly alleged that Mercedes had this 

knowledge. Furthermore, even if Mercedes had this knowledge, the Seventh Circuit 

has explained that a “duty to disclose would arise [only] if plaintiff and defendant are 

in a fiduciary or confidential relationship or in a situation where plaintiff places trust 

and confidence in defendant, thereby placing defendant in a position of influence and 

superiority over plaintiff.” Wigod v. Wells Fargo Bank, N.A., 673 F.3d 547, 571 (7th 

Cir. 2012). Generally, a mere commercial transaction is insufficient to establish such 

a fiduciary relationship. See id. at 572 (citing cases). The Illinois Supreme Court has 

specifically held that a plaintiff who purchased a vehicle from an authorized dealer 

did not sufficiently allege that the manufacturer had a duty to disclose safety risks to 

6 For reasons discussed with regard to Pickens’s warranty claims, any fraud claim 

based on Napleton’s statements is also undermined by Pickens’s failure to plausibly 

allege that Napleton is Mercedes’s agent.

7 See Jones v. UPR Prod., Inc., 2015 WL 3463367, *5 (N.D. Ill. 2015); Schweihs v. 

Chase Home Fin., LLC, 77 N.E.3d 50, 58-59 (Ill. 2016) (negligence and negligent 

infliction of emotional distress); Fremont Fin. Corp. v. IPC/Levy, Inc., 994 F. Supp. 

988, 990 (N.D. Ill. 1998) (citing Board of Educ. of City of Chicago v. A, C & S, Inc., 

546 N.E. 2d 580, 591 (Ill. 1989)) (negligent misrepresentation). A “failure to inspect” 

claim is a form of negligence. See Restatement (Second) of Torts § 300, cmt. C at 77 

(1965).

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the plaintiff. See Connick v. Suzuki Motor Co., 675 N.E.2d 584 (Ill. 1996). Federal 

district courts have agreed. See Flynn v. FCA US LLC, 327 F.R.D. 206, 218 (S.D. Ill. 

2018) (finding that a routine relationship between a car manufacturer and car 

consumer does not establish a fiduciary relationship generating a duty to disclose); 

Karpowicz v. Gen. Motors Corp., 1997 WL 413929, at *8 (N.D. Ill. July 18, 1997)

(same). Therefore, Pickens has failed to state any claim sounding in negligence 

because he has not alleged that Mercedes had a fiduciary or other special relationship 

to him with respect to the car he bought.

Additionally, Pickens’s claim for negligent infliction of emotional distress 

requires allegation of physical injury. See Cleveland v. Rotman, 297 F.3d 569, 574 

(7th Cir. 2002) (“Illinois follows the ‘impact rule,’ which allows a plaintiff to recover 

for [a negligent infliction of emotional distress] only if the distress is directly and 

causally related to a physical injury.”). Pickens does not allege or seek relief for a 

physical injury to himself due to the shattering window. Therefore, that claim must 

be dismissed for that reason as well.

V. Intentional Infliction of Emotional Distress 

“Under Illinois law, a plaintiff may recover damages for intentional infliction

of emotional distress only if she establishes that (1) the defendant's conduct was truly 

extreme and outrageous; (2) the defendant intended to inflict severe emotional 

distress (or knew that there was at least a high probability that its conduct would 

cause severe emotional distress); and (3) the defendant's conduct did in fact cause 

severe emotional distress.” Richards v. U.S. Steel Corp., 869 F.3d 557, 566 (7th Cir. 

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2017). To the extent Pickens has alleged extreme and outrageous conduct or 

emotional distress (and the Court doubts that he has), the distress was suffered by 

his sister who was driving the car at the time the glass shattered. Pickens’s sister is 

not plaintiff in this case, and Pickens does not have standing to recover for his sister’s 

alleged distress.

VI. Illinois Uniform Deceptive Trade Practices Act 

Under the Illinois Uniform Deceptive Trade Practices Act (“DTPA”), a “person 

likely to be damaged by a deceptive trade practice of another” may sue for injunctive 

relief. 815 ILCS 510/3. This statute is primarily designed to enable businesses to sue 

competitors who are gaining market share by deceiving consumers. See Chabraja v.

Avis Rent A Car Sys., Inc., 549 N.E.2d 872, 876 (Ill. App. Ct. 1st 1989) (the DPTA

“was enacted to prohibit unfair competition and was not intended to be a consumer 

protection statute”). While consumers are also permitted to bring claims under the 

statute, the Seventh Circuit has explained that a consumer “who was aware of 

deceptive sales practices”—as evidenced by the fact that the consumer alleged the 

deceptive practices in a complaint—“was not ‘likely’ to be harmed by them in the 

future.” Camasta v. Jos. A. Bank Clothiers, Inc., 761 F.3d 732, 740 (7th Cir. 2014).

This is true of Pickens here. He alleges that Mercedes hid the potential for the 

sunroof window to shatter. But Pickens now clearly knows about this risk, so he is no 

longer “likely to be damaged” by this alleged practice and therefore cannot state a 

claim under the DTPA.

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VII. Failure and Duty to Warn 

“In the product liability context, a manufacturer has a duty to warn potential 

customers when ‘the product possesses dangerous propensities and there is unequal 

knowledge with respect to the risk of harm, and the manufacturer, possessed of such 

knowledge, knows or should know that harm may occur absent a warning.’” Johnson

v. Edward Orton, Jr. Ceramic Found., 2021 WL 2633308, at *3 (N.D. Ill. June 25, 

2021) (citing Sollami v. Eaton, 772 N.E.2d 215, 219 (Ill. 2002)). As discussed, Pickens 

has not alleged that Mercedes knew of the risk that the sunroof window would 

shatter. Without such knowledge, Mercedes cannot have had a duty to warn Pickens 

about that risk.

VIII. Unjust Enrichment 

The Seventh Circuit has explained that “if an unjust enrichment claim rests 

on the same improper conduct alleged in another claim, then the unjust enrichment 

claim will be tied to this related claim [and the] unjust enrichment will stand or fall 

with the related claim.” Cleary v. Philip Morris Inc., 656 F.3d 511, 517 (7th Cir.2011). 

Mercedes’s alleged failure to tell Pickens that his sunroof window might shatter 

underlies all his claims. Accordingly, his unjust enrichment claim must be dismissed 

because the Court has dismissed all his other claims.

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Conclusion

Therefore, Mercedes’s motion to dismiss [49] is granted.8 Pickens asked for 

leave to amend his complaint. Pickens has already amended his complaint twice, and

his second amended complaint was filed in response to a brief Mercedes filed in 

opposition to the first amended complaint. Pickens has had sufficient opportunity to 

state and amend his claims, so his complaint is now dismissed with prejudice. 

ENTERED:

______________________________

Honorable Thomas M. Durkin

United States District Judge

Dated: November 1, 2021

8 Because the Court has dismissed all of Pickens’s claims, it is unnecessary to address 

Mercedes’s arguments about defects in Pickens’s class allegations.

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