[Federal Register Volume 79, Number 208 (Tuesday, October 28, 2014)]
[Notices]
[Page 64195]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2014-25565]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Office of the Secretary

[Document Identifier HHS-OS-0955-0003]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Department of Health and Human Services (HHS).

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Health and Human Services has submitted a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery '' to 
OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 
3501 et seq.).

DATES: Comments must be submitted November 28, 2014.

ADDRESSES: Written comments may be submitted to 
<a href="/cdn-cgi/l/email-protection#de8db6bbacbbaaaabbf0b8abb0b0bdb1b2bbb3bfb09eb6b6adf0b9b1a8"><span class="__cf_email__" data-cfemail="0b58636e796e7f7f6e256d7e65656864676e666a654b636378256c647d">[email protected]</span></a>, or call the Reports Clearance Office on 
(202) 690-5683. Send written comments and recommendations for the 
proposed information collections within 30 days of this notice directly 
to the OS OMB Desk Officer; faxed to OMB at 202-395-5806.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Information Collection Clearance staff, 
<a href="/cdn-cgi/l/email-protection#662f080009140b07120f09084825090a0a0305120f0908250a03071407080503260e0e1548010910"><span class="__cf_email__" data-cfemail="632a0d050c110e02170a0c0d4d200c0f0f0600170a0c0d200f060211020d0006230b0b104d040c15">[email protected]</span></a> or (202) 690-6162.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of August 8, 2014 (79 FR 46441).
    Below we provide Department of Health and Human Services projected 
average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 7.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 4,158.
    Frequency of Response: Once per request.
    Average Minutes per Response: 5.
    Burden Hours: 1,041.
    Average Number of Respondents per Activity: 350.
    Annual Responses: [4,158].
    Frequency of Response: Once per request.
    Average Minutes per Response: [5].
    Burden Hours: [1,041].
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    Current Actions: Extension of approval for a collection of 
information.
    Type of Review: Extension.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 7.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Darius Taylor,
Information Collection Clearance Officer.
[FR Doc. 2014-25565 Filed 10-27-14; 8:45 am]
BILLING CODE 4150-45-P


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