COMPLAINT 1

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David J. McGlothlin, Esq. (SBN 026059)

david@southwestlitigation.com

Hyde & Swigart

2633 E. Indian School Road, Ste. 460

Phoenix, AZ 85016

Telephone: (602) 265-3332

Facsimile: (602) 230-4482 Ryan L. McBride, Esq. (SBN 032001)

ryan@kazlg.com

Kazerouni Law Group, APC

2633 E. Indian School Road, Ste. 460

Phoenix, AZ 85016

Telephone: (800) 400-6808

Facsimile: (800) 520-5523

Attorneys for Plaintiff

UNITED STATES DISTRICT COURT

DISTRICT OF ARIZONA

INTRODUCTION

1. The United States Congress has found the banking system is dependent upon 

fair and accurate credit reporting. Inaccurate credit reports directly impair 

the efficiency of the banking system, and unfair credit reporting methods 

undermine the public confidence, which is essential to the continued 

functioning of the banking system. Congress enacted the Fair Credit 

Reporting Act, 15 U.S.C. § 1681 et seq. (“FCRA”), to insure fair and 

Aaron Monroe Mullins, 

 Plaintiff, 

 v. 

Equifax Information Services, 

LLC, Capital One Bank USA, 

N.A., TD Bank USA, N.A.,

 Defendants.

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Case No.:

COMPLAINT FOR DAMAGES 

PURSUANT TO THE FAIR CREDIT 

REPORTING ACT, 15 U.S.C. § 1681, ET SEQ.

JURY TRIAL DEMANDED

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 1 of 13
COMPLAINT 2

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accurate reporting, promote efficiency in the banking system, and protect 

consumer privacy. The FCRA seeks to ensure consumer reporting agencies 

exercise their grave responsibilities with fairness, impartiality, and a respect 

for the consumer’s right to privacy because consumer reporting agencies 

have assumed such a vital role in assembling and evaluating consumer credit 

and other information on consumers. The FCRA also imposes duties on the 

sources that provide credit information to credit reporting agencies, called 

“furnishers.”

2. AARON MONROE MULLINS (“Plaintiff”), by Plaintiff’s attorneys, 

brings this action to challenge the actions of EQUIFAX INFORMATION 

SERVICES, LLC (“Equifax”), CAPITAL ONE BANK USA, N.A.

(“Capital One”), and TD BANK USA, N.A. (“TD Bank”) (or jointly as 

“Defendants”) with regard to erroneous reports of derogatory and negative 

credit information made by Defendants to national reporting agencies, and 

for failure of Defendants to properly investigate, and this conduct caused 

Plaintiff damages. 

3. Plaintiff makes these allegations on information and belief, with the 

exception of those allegations that pertain to Plaintiff, or to Plaintiff’s 

counsel, which Plaintiff alleges on personal knowledge.

4. While many violations are described below with specificity, this Complaint 

alleges violations of the statute cited in its entirety. 

5. Unless otherwise stated, all the conduct engaged in by Defendants took 

place in Arizona.

6. Any violations by Defendants were knowing, willful, and intentional, and 

Defendant did not maintain procedures reasonably adapted to avoid any such 

violation.

7. Unless otherwise indicated, the use of Defendants’ name in this Complaint 

includes all agents, employees, officers, members, directors, heirs, 

successors, assigns, principals, trustees, sureties, subrogees, representatives, 

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 2 of 13
COMPLAINT 3

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and insurers of Defendants’ named.

JURISDICTION AND VENUE

8. This Court has federal question jurisdiction because this case arises out of 

violation of federal law. 15 U.S.C. §1681 et seq.; 28 U.S.C. §1331; 

Jurisdiction arises for Plaintiff’s supplemental state claims under 28 U.S.C. 

§ 1367.

9. This action arises out of Defendants’ violations of the Fair Credit Reporting 

Act, 15 U.S.C. §§ 1681-1681(x) (“FCRA”).

10. Venue is proper in the United States District Court for the District of 

Arizona pursuant to 28 U.S.C. § 1391(b) because Plaintiff is a resident of 

Maricopa County, the State of Arizona and Defendants are subject to 

personal jurisdiction in the County of Maricopa, State of Arizona as they 

conduct business there, and the conduct giving rise to this action occurred in 

Arizona. 28 U.S.C. § 1391(b)(2). 

PARTIES

11. Plaintiff is a natural person residing in the County of Maricopa, State of 

Arizona. In addition, Plaintiff is a “consumer” as that term is defined by 15 

U.S.C. § 1681a(c). 

12. Defendant Equifax is a foreign limited liability company doing business in 

the State of Arizona.

13. Defendant Capital One is a corporation doing business in the State of 

Arizona. 

14. Defendant TD Bank is a bank doing business in the State of Arizona.

15. Defendants Capital One and TD Bank are furnishers of information as 

contemplated by 15 U.S.C. § 1681s-2(b) that regularly and in the ordinary 

course of business furnish information to a consumer credit reporting 

agency. 

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 3 of 13
COMPLAINT 4

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16. Defendant Equifax is a national credit reporting agency, doing business in 

Arizona, with a principal place of business in Georgia.

GENERAL ALLEGATIONS

17. At all times relevant, Plaintiff was an individual residing within the State of 

Arizona.

18. At all times relevant, Defendants conducted business in the State of Arizona.

19. On or about October 24, 2014, Plaintiff filed for Bankruptcy in the United 

States Bankruptcy Court for the District of Arizona. Plaintiff’s case was 

assigned Case Number 2:14-bk-16090-BKM (the “Bankruptcy”).

20. The obligations (“Debt”) to each defendant were scheduled in the 

Bankruptcy and Defendants, the Creditors, received notice of the 

Bankruptcy.

21. On or about February 9, 2015, Plaintiff received a Bankruptcy discharge.

22. None of the Defendants filed any proceedings to declare their Debt “non 

dischargeable” pursuant to 11 U.S.C. § 523 et seq. 

23. Defendants also did not request relief from the “automatic stay” codified at 

11 U.S.C. §362 et seq. while the Plaintiff’s Bankruptcy was pending to 

pursue the Plaintiff on any personal liability for any of the underlying Debts.

24. Accordingly, the Debt to each defendant was discharged through the 

Bankruptcy.

25. Further, while the automatic stay was in effect during the Bankruptcy, it was 

illegal for any of the Defendants to report any post-Bankruptcy derogatory 

collection information.

26. Defendants’ attempt to collect upon their respective Debt by reporting postBankruptcy derogatory information was therefore false or inaccurate and 

prohibited by the automatic stay or Discharge. 

27. Plaintiff subsequently learned that each of the named Defendants reported 

post-Bankruptcy derogatory credit information regarding the obligations on 

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COMPLAINT 5

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Plaintiff’s credit reports, thereby causing erroneous and negative credit 

information in Plaintiff’s credit files.

Capital One Bank USA, N.A. Misreported Credit Information

28. In an Equifax credit report dated May 8, 2015, Capital One reported the 

following inaccurate, derogatory information:

• Account No. 544045508861****: Post-bankruptcy information for 

the following dates: November 2014 (Date Major Delinquency First 

Reported).

• Account No. 517805951061 : Post-bankruptcy information for 

the following dates: November 2014 (Date Major Delinquency First 

Reported).

• Account No. 466309000636** **: Post-bankruptcy information for 

the following dates: November 2014 (Date Major Delinquency First 

Reported).

29. Capital One should not have reported derogatory and inaccurate information 

on Plaintiff’s account after October 24, 2014, because Plaintiff filed for 

Bankruptcy on October 24, 2014.

30. On or about June 3, 2015, Plaintiff disputed Capital One’s reported 

information regarding the Debt pursuant to 15 U.S.C. § 1681I(a)(2) by 

notifying Equifax, in writing, of the incorrect and inaccurate credit 

information furnished by Capital One.

31. Specifically, Plaintiff sent a letter, certified, return receipt, to Equifax (the 

“Equifax Dispute Letter”), requesting the above inaccurate and incorrect 

derogatory information be removed as follows:

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COMPLAINT 6

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• Account #544045508861 : This account was discharged in 

my Bankruptcy which was filed on 10/24/2014 and discharged 

02/09/2015, bearing docket No. 2:14-bk-16090-BKM in the 

District for Arizona. There should be no derogatory reporting 

after the filing date. Specifically, please remove the derogatory 

information for the following post-bankruptcy dates: 11/2014 

(Date Major Delinquency First Reported)

• Account #517805951061** **: This account was discharged in 

my Bankruptcy which was filed on 10/24/2014 and discharged 

02/09/2015, bearing docket No. 2:14-bk-16090-BKM in the 

District for Arizona. There should be no derogatory reporting 

after the filing date. Specifically, please remove the derogatory 

information for the following post-bankruptcy dates: 11/2014 

(Date Major Delinquency First Reported).

• Account #466309000636 : This account was discharged in 

my Bankruptcy which was filed on 10/24/2014 and discharged 

02/09/2015, bearing docket No. 2:14-bk-16090-BKM in the 

District for Arizona. There should be no derogatory reporting 

after the filing date. Specifically, please remove the derogatory 

information for the following post-bankruptcy dates: 11/2014 

(Date Major Delinquency First Reported).

32. The Equifax Dispute Letter further requested that Equifax:

• Immediately delete this account and the disputed derogatory 

information from [Plaintiff’s] credit report.

• The discharged debt should be reported with an account balance 

of $0 with a status of “current”.

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 6 of 13
COMPLAINT 7

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• Further, there should be no post-bankruptcy activity reported on 

this account. The date of last activity on this account should predate [Plaintiff’s] bankruptcy filing date, 10/24/2014, since a default 

on this account occurred no later than the Bankruptcy filing date.

• Any post-bankruptcy derogatory information should be 

immediately deleted from [Plaintiff’s] report.

• If [Equifax] do[es] not immediately delete this from 

[Plaintiff’s] credit report, please include a 100-word statement in

my credit report of all of the disputed information contained in this 

letter regarding this account.

33. Upon information and belief, Equifax timely notified Capital One of 

Plaintiff’s dispute, but Capital One continued reporting derogatory 

information.

34. Capital One and Equifax were required to conduct a reinvestigation into this 

specific account on Plaintiff’s consumer report pursuant to 15 U.S.C. 

§1681i.

35. On or about June 22, 2015, Plaintiff received notification from Equifax that 

Capital One and Equifax received notice of Plaintiff’s dispute pursuant to 15 

U.SC. § 1681i(a)(6), and Defendants stated the accounts do “not report any 

late payments.” 

36. Surprisingly, rather than remove all the derogatory information from 

Plaintiff’s report, Capital One and Equifax simply left derogatory 

information on Plaintiff’s report. Specifically, Capital One and Equifax

reported the following inaccurate, derogatory information:

• Account No. 544045508861** **: Post-bankruptcy 

information for the following dates: November 2014 (Date 

Major Delinquency First Reported).

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 7 of 13
COMPLAINT 8

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• Account No. 517805951061 : Post-bankruptcy 

information for the following dates: November 2014 (Date 

Major Delinquency First Reported).

• Account No. 466309000636** **: Post-bankruptcy 

information for the following dates: November 2014 (Date 

Major Delinquency First Reported).

37. Capital One and Equifax, upon receipt of Plaintiff’s dispute, failed to 

conduct an investigation with respect to the disputed information as required 

by 15 U.SC. § 1681s-2(b)(1)(A).

38. Capital One and Equifax failed to review all relevant information provided 

by Plaintiff in the dispute to Equifax, as required by and in violation of 15 

U.SC. § 1681s-2(b)(1)(B).

39. Due to Capital One and Equifax’s failure to investigate, they each further 

failed to correct and update Plaintiff’s information as required by 15 U.S.C. 

§ 1681s-2(b)(1)(E), thereby causing continued reporting of inaccurate 

information in violation of 15 U.S.C. § 1681-s(2)(b)(1)(C).

40. Plaintiff’s continued efforts to correct Capital One and Equifax’s erroneous 

and negative reporting of the Debt by communicating Plaintiff’s dispute 

with Capital One and Equifax were fruitless.

41. Capital One and Equifax’s continued inaccurate and negative reporting of 

the Debt in light of its knowledge of the actual error was willful.

42. Capital One and Equifax’s inaccurate and negative reporting damaged 

Plaintiff’s creditworthiness.

43. By inaccurately reporting account information relating to the Debt after 

notice and confirmation of its errors, Capital One and Equifax failed to take 

the appropriate measures as determined in 15 U.S.C. §§ 1681-s(2)(b)(1)(D) 

and (E).

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 8 of 13
COMPLAINT 9

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TD Bank USA, N.A. Misreported Credit Information

44. In an Equifax credit report dated May 8, 2015, TD Bank reported the 

following inaccurate, derogatory information:

• Account #68048 : Post-bankruptcy information for the 

following dates: November 2014 (Date Major Delinquency 

First Reported).

45. TD Bank should not have reported derogatory and inaccurate information on 

Plaintiff’s account after October 24, 2014, because Plaintiff filed for 

Bankruptcy on October 24, 2014.

46. On or about June 3, 2015, Plaintiff disputed TD Bank’s reported information 

regarding the Debt pursuant to 15 U.S.C. § 1681I(a)(2) by notifying Equifax, 

in writing, of the incorrect and inaccurate credit information furnished by 

TD Bank. 

47. Specifically, Plaintiff sent a letter, certified, return receipt, to Equifax (the 

“Equifax Dispute Letter”), requesting the above inaccurate and incorrect 

derogatory information be removed as follows:

• This account was discharged in my Bankruptcy which was filed 

on 10/24/2014 and discharged 02/09/2015, bearing docket No. 

2:14-bk-16090-BKM in the District for Arizona. There should 

be no derogatory reporting after the filing date. Specifically, 

please remove the derogatory information for the following 

post-bankruptcy dates: 11/2014 (Date Major Delinquency First 

Reported).

48. The Equifax Dispute Letter further requested that Equifax:

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COMPLAINT 10

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• Immediately delete this account and the disputed derogatory 

information from [Plaintiff’s] credit report.

• The discharged debt should be reported with an account balance 

of $0 with a status of “current”.

• Further, there should be no post-bankruptcy activity reported on 

this account. The date of last activity on this account should predate [Plaintiff’s] bankruptcy filing date, 10/24/2014, since a default 

on this account occurred no later than the Bankruptcy filing date.

• Any post-bankruptcy derogatory information should be 

immediately deleted from [Plaintiff’s] report.

• If [Equifax] do[es] not immediately delete this from 

[Plaintiff’s] credit report, please include a 100-word statement in 

my credit report of all of the disputed information contained in this 

letter regarding this account. 

49. Upon information and belief, Equifax timely notified TD Bank of Plaintiff’s 

dispute, but TD Bank continued reporting derogatory and inaccurate

information.

50. TD Bank and Equifax were required to conduct a reinvestigation into this 

specific account on Plaintiff’s consumer report pursuant to 15 U.S.C. 

§1681i.

51. On or about June 22, 2015, Plaintiff received notification from Equifax that 

TD Bank and Equifax received notice of Plaintiff’s dispute pursuant to 15 

U.SC. § 1681i(a)(6), and Defendants stated the account “does not report any 

late payments.” 

52. Surprisingly, rather than remove all the derogatory and inaccurate

information from Plaintiff’s report, TD Bank and Equifax simply left 

derogatory information on Plaintiff’s report. Specifically, TD Bank and 

Equifax reported the following inaccurate, derogatory information:

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COMPLAINT 11

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• Account #68048** **: Post-bankruptcy information for the 

following dates: November 2014 (Date Major Delinquency 

First Reported).

53. TD Bank and Equifax, upon receipt of Plaintiff’s dispute, failed to conduct 

an investigation with respect to the disputed information as required by 15 

U.SC. § 1681s-2(b)(1)(A).

54. TD Bank and Equifax failed to review all relevant information provided by 

Plaintiff in the dispute to Equifax, as required by and in violation of 15 

U.SC. § 1681s-2(b)(1)(B).

55. Due to TD Bank and Equifax’s failure to investigate, they each further failed 

to correct and update Plaintiff’s information as required by 15 U.S.C. § 

1681s-2(b)(1)(E), thereby causing continued reporting of inaccurate 

information in violation of 15 U.S.C. § 1681-s(2)(b)(1)(C).

56. Plaintiff’s continued efforts to correct TD Bank and Equifax’s erroneous and 

negative reporting of the Debt by communicating Plaintiff’s dispute with TD 

Bank and Equifax were fruitless.

57. TD Bank and Equifax’s continued inaccurate and negative reporting of the 

Debt in light of its knowledge of the actual error was willful.

58. TD Bank and Equifax’s inaccurate and negative reporting damaged 

Plaintiff’s creditworthiness.

59. By inaccurately reporting account information relating to the Debt after 

notice and confirmation of its errors, TD Bank and Equifax failed to take the 

appropriate measures as determined in 15 U.S.C. §§ 1681-s(2)(b)(1)(D) and 

(E).

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 11 of 13
COMPLAINT 12

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FIRST CAUSE OF ACTION

VIOLATION OF THE FAIR CREDIT REPORTING ACT

15 U.S.C. § 1681 ET SEQ. (FCRA)

60. Plaintiff incorporates by reference all of the above paragraphs of this 

Complaint as though fully stated herein.

61. The foregoing acts and omissions constitute numerous and multiple willful, 

reckless or negligent violations of the FCRA, including but not limited to 

each and every one of the above-cited provisions of the FCRA, 15 U.S.C § 

1681.

62. As a result of each and every willful violation of the FCRA, Plaintiff is 

entitled to actual damages as the Court may allow pursuant to 15 U.S.C. § 

1681n(a)(1); statutory damages pursuant to 15 U.S.C. § 1681n(a)(1); 

punitive damages as the Court may allow pursuant to 15 U.S.C. § 

1681n(a)(2); and reasonable attorney’s fees and costs pursuant to 15 U.S.C. 

§ 1681n(a)(3) from Defendants.

63. As a result of each and every negligent noncompliance of the FCRA, 

Plaintiff is entitled to actual damages as the Court may allow pursuant to 15 

U.S.C. § 1681o(a)(1); and reasonable attorney’s fees and costs pursuant to 

15 U.S.C. § 1681o(a)(2) from Defendants.

PRAYER FOR RELIEF

Plaintiff respectfully requests the Court grant Plaintiff the following relief 

against Defendants:

FIRST CAUSE OF ACTION

VIOLATION OF THE FAIR CREDIT REPORTING ACT

15 U.S.C. § 1681 ET SEQ. (FCRA)

• an award of actual damages pursuant to 15 U.S.C. § 1681n(a)(1);

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 12 of 13
COMPLAINT 13

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• award of statutory damages pursuant to 15 U.S.C. § 1681n(a)(1);

• an award of punitive damages as the Court may allow pursuant to 15 

U.S.C. § 1681n(a)(2); 

• award of costs of litigation and reasonable attorney’s fees, pursuant to 15 

U.S.C. § 1681n(a)(3), and 15 U.S.C. § 1681(o)(a)(1) against Defendants 

for each incident of negligent noncompliance of the FCRA; and

• any other relief the Court may deem just and proper.

TRIAL BY JURY

64. Pursuant to the seventh amendment to the Constitution of the United States 

of America, Plaintiff is entitled to, and demands, a trial by jury.

Dated: August 19, 2015 Respectfully submitted,

BY: /S/ DAVID J. MCGLOTHLIN_____

DAVID J. MCGLOTHLIN, ESQ.

ATTORNEY FOR PLAINTIFF

Case 2:15-cv-01612-NVW Document 1 Filed 08/19/15 Page 13 of 13