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HomeMissionsHumans in SpaceEarth & ClimateThe Solar SystemThe UniverseScienceAeronauticsTechnologyLearning ResourcesAbout NASAEspañol			News & Events
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 Featured NASA’s Boeing Crew Flight Test astronauts Butch Wilmore and Suni Williams prepare for their mission in the company’s Starliner spacecraft simulator at the agency’s Johnson Space Center in Houston.4 min readNASA’s Commercial Partners Deliver Cargo, Crew for Station Sciencearticle1 week ago A HI-C launches with trees in the background.4 min readHi-C Rocket Experiment Achieves Never-Before-Seen Look at Solar Flaresarticle24 hours ago NASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.5 min readNASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.article1 day ago
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 Highlights Hubble Hunts Visible Light Sources of X-Rays

	2 min read

		Hubble Hunts Visible Light Sources of X-Rays

		article

			7 hours ago A HI-C launches with trees in the background.

	4 min read

		Hi-C Rocket Experiment Achieves Never-Before-Seen Look at Solar Flares

		article

			24 hours ago NASA Selects Students for Europa Clipper Intern Program

	4 min read

		NASA Selects Students for Europa Clipper Intern Program

		article

			1 day ago
 Highlights 4 min read

		NASA Mission Strengthens 40-Year Friendship

		article

			1 day ago 4 min read

		NASA Selects Commercial Service Studies to Enable Mars Robotic Science

		article

			2 days ago NASA’s Boeing Crew Flight Test astronauts Butch Wilmore and Suni Williams prepare for their mission in the company’s Starliner spacecraft simulator at the agency’s Johnson Space Center in Houston.

	4 min read

		NASA’s Commercial Partners Deliver Cargo, Crew for Station Science

		article

			1 week ago
 Highlights NASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.

	5 min read

		NASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.

		article

			1 day ago Two Small NASA Satellites Will Measure Soil Moisture, Volcanic Gases

	4 min read

		Two Small NASA Satellites Will Measure Soil Moisture, Volcanic Gases

		article

			2 days ago Colorado River

	5 min read

		NASA-Led Study Provides New Global Accounting of Earth’s Rivers

		article

			1 week ago
 Highlights NASA Selects Students for Europa Clipper Intern Program

	4 min read

		NASA Selects Students for Europa Clipper Intern Program

		article

			1 day ago Orbits and Kepler’s Laws

	9 min read

		Orbits and Kepler’s Laws

		article

			1 day ago 4 min read

		NASA Selects Commercial Service Studies to Enable Mars Robotic Science

		article

			2 days ago
 Featured Hubble Hunts Visible Light Sources of X-Rays

	2 min read

		Hubble Hunts Visible Light Sources of X-Rays

		article

			7 hours ago Multiwavelength image of the Cloverleaf ORC

	5 min read

		X-ray Satellite XMM-Newton Sees ‘Space Clover’ in a New Light

		article

			1 day ago NASA/JAXA’s XRISM Mission Captures Unmatched Data With Just 36 Pixels

	3 min read

		NASA/JAXA’s XRISM Mission Captures Unmatched Data With Just 36 Pixels

		article

			3 days ago
 Highlights Hubble Hunts Visible Light Sources of X-Rays

	2 min read

		Hubble Hunts Visible Light Sources of X-Rays

		article

			7 hours ago A scientist examines a sample through a microscope while backlit by a red and white image on the screen behind her.

	3 min read

		Researchers Develop ‘Founding Document’ on Synthetic Cell Development

		article

			24 hours ago NASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.

	5 min read

		NASA Is Helping Protect Tigers, Jaguars, and Elephants. Here’s How.

		article

			1 day ago
 Highlights A person stands next to a small jet engine inside a soundproofed room.

	3 min read

		NASA Uses Small Engine to Enhance Sustainable Jet Research

		article

			4 days ago Inside of an aircraft cockpit is shown from the upside down perspective with two men in tan flight suits sitting inside. The side of one helmet, oxygen mask and visor is seen for one of the two men as well as controls inside the aircraft. The second helmet is seen from the back as the man sitting in the front is piloting the aircraft. You can see land below through the window of the aircraft.

	2 min read

		NASA Photographer Honored for Thrilling Inverted In-Flight Image

		article

			2 weeks ago 5 min read

		NASA’s Ingenuity Mars Helicopter Team Says Goodbye ... for Now

		article

			2 weeks ago
 Highlights 4 min read

		NASA Selects Commercial Service Studies to Enable Mars Robotic Science

		article

			2 days ago A stack of computer components on a white background - CGI

	4 min read

		Big Science Drives Wallops’ Upgrades for NASA Suborbital Missions

		article

			2 days ago An astronaut aboard a space shuttle points a video camera out the window.

	2 min read

		Tech Today: Stay Safe with Battery Testing for Space

		article

			3 days ago
 Featured NASA Selects Students for Europa Clipper Intern Program

	4 min read

		NASA Selects Students for Europa Clipper Intern Program

		article

			1 day ago Julia Chavez

	5 min read

		NASA Grant Brings Students at Underserved Institutions to the Stars

		article

			1 week ago 2 min read

		Washington State High Schooler Wins 2024 NASA Student Art Contest

		article

			1 week ago
 Highlights 4 min read

		NASA Mission Strengthens 40-Year Friendship

		article

			1 day ago aapi_2021_22_chiao_after_landing

	18 min read

		Asian-American and Native Hawaiian Pacific Islander Heritage Month

		article

			2 days ago NASA Selects Students for Europa Clipper Intern Program

	4 min read

		NASA Selects Students for Europa Clipper Intern Program

		article

			1 day ago
 Highlights 2021 Astronaut Candidates Stand in Recognition

	6 min read

		Diez maneras en que los estudiantes pueden prepararse para ser astronautas

		article

			1 month ago Astronaut Marcos Berrios

	4 min read

		Astronauta de la NASA Marcos Berríos

		article

			2 months ago image of an experiment facility installed in the exterior of the space station

	8 min read

		Resultados científicos revolucionarios en la estación espacial de 2023

		article

			2 months ago


Enterprise Services
 The Enterprise Services Division provides Call Center, Tier 0, and Tier 1 support to all of NASA. Our strategy for Enterprise Services is to work with interested Centers to consolidate smaller helpdesks across NASA, lowering costs and offering more services through our 24×7 capabilities.





Zachary J. Pohto
 
 
 
 Contents
 Customer Contact Center (CCC)
							Enterprise Service Desk (ESD)
							Document Imaging (DI)
 Customer Contact Center (CCC) Contact with the NSSC is handled through the Customer Contact Center. The NSSC Customer Contact Center is a disciplined approach to the management of customer interactions for timely resolution of customer issues, follow-up and feedback on outstanding issues, identifying process improvements, and improving customer satisfaction. Call: 1-877-NSSC123 (1-877-677-2123) Select Option 3
Online: Submit an Inquiry Support Hours: Monday through Friday excluding Federal holidays.  8am – 8pm Eastern 7am – 7pm Central 5am – 5pm Pacific 6am – 6pm Mountain Enterprise Service Desk (ESD) The Enterprise Service Desk (ESD) at the NASA Shared Services Center (NSSC) provides a single point of contact for incident management in the NASA Enterprise IT Services environment, and a single ordering system for requesting NASA Enterprise IT Services. Call: 1-877-NSSC123 (1-877-677-2123) Select Option 2 Online: Submit a Ticket Online   —  then select Create Ticket Support Hours: 24x7x365 Document Imaging (DI) Some of the functions of DI include processing all documents that come to the NSSC through mail, e-mail, Secure File Server, and the US Mail (FedEx and UPS). DI personnel process all documents into the official records repository. The DI Team then processes electronic tickets that are sent to the functional divisions for action.


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 Page Last Updated:
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