National Aeronautics and

Space Administration

John H. Glenn Research Center

Lewis Field

Cleveland, OH 44135-3191

September 12,2011

Reply to Attn of: p£)

Mr. Henry L. Foster

Call Henry, Inc.

308 Pine Street

Titusville, FL 32796

Dear Mr. Foster:

The Facilities Operations Repair and Maintenance (FORM) Award Term Evaluation Board

has finalized its review ofthe performance ofCall Henry, Inc, (CHI) under Contract

NNC07BA04B (formerly NAS3-03003) for the June 2, 2010, through June 1, 2011, period of performance of contract year eight.

Technical Performance was rated "Excellent." You earned 49.15 out ofapossible 52.00

points or 94.5 percent. You performed and completed all Preventative Maintenance (PM) •Program Maintenance (PGM), Predictive Testing and Inspection (PT&I), Trouble Calls

and Indefinite Delivery Indefinite Quantity (IDIQ) tasks in an excellent manner, as

measured against the standards set forth in the contract. We commend your ability to

schedule work with the rapid response on emergency and other unplanned work.

The area of Safety was rated "Excellent." You earned 9.48 out of apossible 10.00 points or

94.8 percent. Your performance was measured against the standards as set forth in the

contract, which included compliance with all aspects ofsafety, health, and environmental

issues. You consistently maintained asafety record that was equal to, or better than the

industry average as defined by the Department ofLabor. We commend your excellent

performance mthe area ofsafety, in light ofthe increased volume of work during this

contract period, and your participation and support ofNASA Glenn Research Center's

(GRC) Safety Stand Down.

The General and Administrative area earned an "Excellent" rating. You earned 29 43 out

ofapossible 31 points or 94.5 percent. Your performance was measured against the

standards set forth inthe contract. Work sites were returned to the level ofneatness and

cleanliness as when work began. Contractor operated areas were maintained in a clean

neat, and orderly fashion. Material was transported, disposed of, and stored in appropriate containers, and storage areas were kept in compliance with applicable federal, state and

local requirements. Response time to Contracting Officer's Technical Representative's (COTR) requests for work status were within one hour ofthe request, and all other

notifications required by the Statement ofWork were timely. The Computerized
MaintenanceManagement System (CMMS) database was updated daily and all required

information was complete and accurate. The vast majority of customer survey ratings

equaledor exceeded 3.5 on a 5-pointscale over the contract year. In that the rateof

returned customersurveys was only 19percent this period, improved efforts to increase

customer feedback are suggested. We commend your excellent improvement of"Low

Survey Response Follow-up," and"QualityControl PlanReporting." We alsocommend

you for your accuracy and support ofCMMS data correcting for Maximo implementation.

The Cost area (applies to IDIQ only) earned an"Excellent" rating. You earned 6.75 out of

apossible 7 points or 96.4 percent. Workestimates and workplans containing labor hours

and costs, as well as equipment and material costs, were provided to the COTR within 10

days oftherequest. Cost information and work plans were provided accurately and

sufficiently in detail. During thenextrating period, please makeaconscious effort to

improve the turnaround time on costestimating.

Based ontheabove criteria, I have determined your rating for theeight year award term

period to be92.8 percent with an overall adjective rating of "Excellent." Your lack of

Equal Opportunity Affirmative Action Program Plan (to include your major sub

contractors) caused youto lose twopercent ofthe overall rating. We askyoutowork

with Renee Batts, Chief, Office of Diversity and Equal Opportunity, for continuous

improvement. I congratulate you in receiving contract yearten. Your efforts are truly

appreciated andCall Henry, Inc., is a valued memberofthe GRC team.

Sincerely,

Vernon W. Wessel

Award Term Evaluation Official

cc:

CHC/Procurement

F/R. J. Shyne

FD/D. Lauderdale

FDO/R. D. Gedeon
National Aeronautics and

Space Administration

John H. Glenn Research Center

Lewis Field

Cleveland, OH 44135-3191

December 6, 2010

Reply toAttn of: p][)

Henry L. Foster

Call Henry, Inc.

308 Pine Street

Titusville, FL 32796

Dear Mr. Foster:

The Facilities Operations Repair and Maintenance (FORM) Award Term Evaluation Board has

finalized its review ofthe performance ofCall Henry, Inc. (CHI) under Contract

NNC07BA04B (formerly NAS3-03003) for the December 1, 2009, through June 1, 2010,

period ofperformance. This period comprises the second six-month increment ofcontract year seven.

Iapologize for the delay in issuing this evaluation. The NASA Glenn Research Center (GRC)

is undergoing an internal revision ofthe award term evaluation process and your second halfyear review was inadvertently delayed. However, Iam pleased to inform you that, due to your continued excellence during contract year seven, you were awarded contract year nine.

Technical Performance was rated "Excellent." You earned 49.11 out ofapossible 52.00 points

or 94.4 percent. You performed and completed all Preventative Maintenance (PM), Program Maintenance (PGM), Predictive Testing and Inspection (PT&I), Trouble Calls, and'lndefmite

Delivery Indefinite Quantity (IDIQ) tasks in aexcellent manner, as measured against the

standards set forth in the contract.

The area ofSafety was rated "Excellent." You earned 9.5 out ofapossible 10.00 points or 95

percent. Your performance was measured against the standards as set forth in the contract,

which included compliance with all aspects ofsafety, health, and environmental issues. You

consistently maintained asafety record that was equal to, or better than, the industry average as

defined by the Department ofLabor. During this period, there were no Occupational Safety and Health Administration recordable incidents. We commend your participation and support ofGRC's Safety Stand Down and electrical safety training.

The General and Administrative area earned an "Excellent" rating. You earned 29.46 out ofa

possible 31 points or 95 percent. Your performance was measured against the standards set

forth mthe contract. Work sites were returned to the level ofneatness and cleanliness as when

work began. Contractor operated areas were maintained in aclean, neat, and orderly fashion.

Material was transported, disposed of, and stored in appropriate containers, and storage areas
werekept in compliance with applicable federal, state, and local requirements, Response time

to Contracting Officer's Technical Representative's (COTR) requests for work status were

madewithin one hourofthe request, andallothernotifications required by the Statementof

Workwere timely. TheComputerized Maintenance Management System(CMMS) database

was updated daily and all required information was complete and accurate. The vastmajority

of customer survey ratings equaled orexceeded 3.5 ona 5-point scale overthecontract year.

However, therate ofreturned customer surveys was atonly34.1 percent thisperiod. We

suggest youincrease your efforts in obtaining customer feedback. We commend your excellent

improvement of "Low Survey Response Follow-up," and "Quality Control Plan Reporting."

We also commend you for your support ofCMMS data correcting for Maximo implementation.

The Cost area (applies to IDIQ only) earned an "Excellent" rating. You earned 6.6 outof a

possible 7 points or 94.3 percent. Work estimates and work plans containing labor hours and

costs, as well as equipment and material costs, were provided tothe COTR within 10 days of

the request. Cost information and work plans were provided accurately and sufficiently in

detail. During the nextrating period, please make aconscious effort to improve the turnaround

time for preparing and cost estimating.

Based ontheabove criteria, I have determined yourrating for the second six-month increment

ofthe award term period for year seven to be 94.7 percent with an overall adjective rating of

"Excellent." Your efforts are truly appreciated and Call Henry, Inc., is avalued member of the

GRCteam:

Sincerely,

Vernon W. Wessel

Award Term Evaluation Official

cc:

CHC/Procurement

F/R. J. Shyne

FD/D. Lauderdale

FDO/P. M. Kail
National Aeronautics and

Space Administration

John H. Glenn Research Center

Lewis Field

Cleveland, OH 44135-3191

May 27, 2010

Reply toAttn of: FD

Henry L. Foster

Call Henry, Inc.

308 Pine Street

Titusville, FL 32796

Dear Mr. Foster:

The Facilities Operations Repair and Maintenance (FORM) Award Term Evaluation Board

has finalized its review ofthe performance ofCall Henry, Inc. (CHI) under Contract

NNC07BA04B (formerly NAS3-03003) for the June 2, 2009, through November 30, 2009,

period ofperformance. This period comprises the first six-month increment ofcontract

year seven.

Technical Performance was rated "Excellent." You earned 48.95 out ofapossible 52.00

points or 94.4 percent. You performed and completed all Preventative Maintenance (PM), Program Maintenance (PGM), Predictive Testing and Inspection (PT&I), Trouble Calls,

and Indefinite Delivery Indefinite Quantity (IDIQ) tasks in aexcellent manner, as

measured against the standards set forth in the contract.

The area ofSafety was rated "Excellent." You earned 9.5 out ofapossible 10.00 points or

95 percent. Your performance was measured against the standards as set forth inthe

contract, which included compliance with all aspects ofsafety, health, and environmental

issues. You consistently maintained asafety record that was equal to, or better than, the

industry average as defined by the Department ofLabor. During this peroid, there were no

incidents ofrestricted duty as well as no incidents oflost work days. We commend the

adoption ofthe Department of Defense program, "101 Days ofSummer," and "National

Safety Month," to enhance safety awaresness to your employees.

The General and Administrative area earned an "Excellent"' rating. You earned 28.94 out

ofapossible 31 points or 93.3 percent. Your performance was measured against the

standards set forth in the contract. Work sites were returned to the level ofneatness and

cleanliness as when work began. Contractor operated areas were maintained in aclean,

neat, and orderly fashion. Material was transported, disposed of, and stored in appropriate containers, and storage areas were kept in compliance with applicable federal, state, and

local requirements. Response time to Contracting Officer's Technical Representative's (COTR) requests for work status were within one hour ofthe request, and all other

notifications required by the Statement ofWork were timely. The Computerized
Maintenance Management System (CMMS) database was updated daily and all required

information was complete and accurate.. The vast majorityof customersurvey ratings

equaled or exceeded3.5 on a 5-pointscaleover the contract year. Asthe rateofreturned

customer surveys was at only 34.1 percentthis period,we suggest you increase your

effortsin obtaining customer feedback. We also suggest thatmore attention be given to

the "Low SurveyResponse Follow-up," and "Quality Control Plan Report" ofthe selfevaluation, andthat you continue improvement ofthe accuracy ofCMMS data.

The Costarea (applies to IDIQ only) earned an"Excellent*' rating. You earned 6.6 outofa

possible 7 points or94.3 percent Work estimates and workplans containing labor hours

and costs, as wellas equipment and material costs, were provided to the COTRwithin 10

days ofthe request Cost information and work plans were provided timely, Accurately,

and sufficiently indetail. We suggest improving the turnaround time oncost estimating.

Based onthe above criteria, I havedetermined yourrating for the first six-month increment

ofthe award term period for year seven to be93.9 percentwith an overall adjective rating

of "Excellent" Itrust mat you are committed tocontinuous improvement. Your efforts

are trulyappreciated and Call Henry, Inc., is avalued memberoftheNASA Glenn

Research Center team.

Sincerely,

Vernon W. Wessel

Award Term Evaluation Official

cc:

CHC/Procurement

F/R. J. Shyne

FD/D. Lauderdale

FDO/P. M. Kail
National Aeronautics and

Space Administration

John H. Glenn Research Center

Lewis Field

Cleveland. OH 44135-3191

July 20, 2009

F-ipi, to Attn ol: FD

Henry L. Foster

Call Henry, Inc.

308 Pine Street

Titusville, FL 32796

Dear Mr. Foster:

The Facilities Operations Repair and Maintenance (FORM) Award Term Evaluation Board

has finalized its review ofthe performance ofCall Henry, Inc. (CHI) under Contract

NNC07BA04B (formerly NAS3-03003) for the June 2, 2008, through November 30, 2008,

period of performance. This period comprises the first six-month increment of contract year six.

Technical Performance was rated "Excellent." You earned 48.4 out ofapossible 52.00

points or 93.1 percent. You performed and completed all Preventative Maintenance (PM) Program Maintenance (PGM), Predictive Testing and Inspection (PT&I), Trouble Calls, arid

Indefinite Delivery Indefinite Quantity (IDIQ) tasks in an excellent manner, as measured

against the standards set forth in the contract.

The area of Safety was rated "Excellent." You earned 9.5 out of apossible 10.00 points or

95 percent. Your performance was measured against the standards as set forth in the

contract, which included compliance with all aspects ofsafety, health, and environmental

issues. You consistently maintained asafety record that was equal to, or better than, the

industry average as defined by the Department ofLabor. We note that during this period, there were three minor incidents ofno restricted duty as well as one incident oflost work'

days. Based on those incidents, we suggest you consider heightening safety awareness

among your staff.

The General and Administrative area earned an "Excellent" rating. You earned 29.4 out ofa

possible 31 points or 94.8 percent. Your performance was measured against the standards set

forth in the contract. Work sites were returned to the level ofneatness and cleanliness as

when work began. Contractor operated areas were maintained in aclean, neat, and orderly fashion. Material was transported, disposed of, and stored in appropriate containers, and

storage areas were kept in compliance with applicable federal, state, and local requirements. Response times to Contracting Technical Representative's (COTR) requests for work status

were within one hour ofthe request, and all other notifications, required by the Statement of

Work were timely. The Computerized Maintenance Management System (CMMS) database
was updated daily and all required information was complete and accurate. The vast

majority ofcustomer survey ratings equaled orexceeded 3.5 ona 5-point scale overthe

contract year. Asthe rate ofreturned customer surveys was atonly 27 percent this period,

we suggest youincrease yourefforts in obtaining customer feedback.

The Cost area (applies to IDIQ only) earned an "Excellent" rating. You earned 6.6 out of a

possible 7 points or 94.3 percent. Work estimates and work plans containing labor hours and

costs, as wellas equipment and material costs, were provided to the COTRwithin 10 days of

the request. Costinformation andwork plans were provided timely, accurately, and

sufficiently in detail.

Unfortunately, you had no Affirmative Action Plan in placeand reported no outreach efforts

to attract and retain a diverse workforce during this period. This lack ofattention to

diversity, adversely impacted your overall rating.

Based on the above criteria, I have determined your rating for the first six-month increment

ofthe award term period for year six to be 91 percent with an overall adjective rating of

"Excellent." I trust that you are pommitted to continuous improvement. Your efforts are

truly appreciated and Call Henry, Inc. is a valued member ofthe NASA Glenn Research

Center team.

Sincerely,

Vernon W. Wessel

Award Term Evaluation Official

cc:

CHC/Procurement

F/R. J. Shyne

FD/D. Lauderdale

FDO/P. M. Kail
May 18,2009

FD

Henry L. Foster

Call Henry, Inc.

308 Pine Street

Titusville, FL 32796

Dear Mr. Foster:

The Award Fee Evaluation Board for the Call Henry, Inc., Facilities Operations, Repair, and

Maintenance (FORM) Contract NNC07BA04B, evaluated your performance for award fee

period five which ended on June 1, 2008.

Iapologize for the late receipt ofthis letter. The NASA Glenn Research Center (GRC) is

undergoing an internal revision ofthe award term evaluation process and your second half

year review was inadvertently delayed. I am pleased to inform you that, due to your

continued excellence during contract year five, you were awarded contract year seven.

To summarize your performance for the last six months ofthe period, the area ofTechnical

Performance was rated "Excellent." You earned 47.6 out ofapossible 52.00 points or 91.5

percent. You performed and completed all Preventive Maintenance (PM), Program

Maintenance (PGM), Predictive Testing and Inspection (PT&I), Trouble Calls, and Indefinite Delivery Indefinite Quantity (IDIQ) tasks in avery good manner, as measured against the

standards set forth in the contract.

The area ofSafety was rated "Excellent." You earned 9.86 out ofapossible 10.00 points or

98.6 percent. Your performance was measured against the standards as set forth in the

contract, which included compliance with all aspects ofsafety, health, and environmental

issues. You consistently maintained asafety record that was equal to, or betterthan, the

industry average as defined bythe Department ofLabor, with zero incidents ofrestricted

duty or lost work days.

The General and Administrative area earned an "Excellent" rating. You earned 29.39 out of

apossible 31 points or 94.8 percent. Your performance was measured against the standards

set forth in the contract. Work sites were returned to the level ofneatness and cleanliness as

when work began. Contractor operated areas were maintained in aclean, neat, and orderly fashion. Material was transported, disposed of, and stored in appropriate containers and

storage areas were kept in compliance with applicable federal, state, and local requirements.

FJ^I
Response times toContracting Technical Representative's (COTR) requests for work status

were within one hour ofthe request, and all other notifications, required bythe Statement of

Work were timely. Customer survey ratings equaled or exceeded 4.7 on a5-point scale over

the contract year with a27 percent return rate. Increasing survey response should still be a

goal in the upcoming periods.

The Cost area (applies to IDIQ only) earned a"Very Good" rating. You earned 6.33 out ofa

possible 7points or 90.4 percent. Work estimates and work plans containing labor hours and

costs, as well as equipment and material costs, were provided to the COTR within 10 days of the request. Cost information and work plans were provided timely, accurately, and

sufficiently in detail.

Based on the above criteria, Ihave determined your rating for this second award term period

to be 92.97 percent with an overall adjective rating of"Excellent." Icommend you for your

excellent performance, especially in the area ofsafety, in light ofthe increased volume of work during this contract period. Itrust that you are committed to continuous improvement.

Your efforts are truly appreciated and Call Henry, Inc. is avalued member ofthe GRC team.

Sincerely,

/s/

Dallas Lauderdale

Chairman, Performance Evaluation Panel

Concurrence:

Ronald Sepesi Date

Chief, Institutional Services Branch

bcc:

CHC/D. A. Drossis

CHC/R. W. Sepesi

F/Official File

FD/Official File

FDO/P. M. Kail

FD/DLauderdale:mIr:5/18/09:CHI Letter signed by Dallas - 5.11.09.doc