IN THIS ISSUE

1 Farewell to Dr. Olivette Hooks, Director, Logistics 

Management Division (LMD) 

2 Logistics Events 

3 NASA Forms 

4 Kudos

12 Contact Us

National Aeronautics and Space Administration

FAREWELL TO DR. OLIVETTE HOOKS, DIRECTOR, 

LOGISTICS MANAGEMENT DIVISION (LMD) 

By the NASA LMD Team 

We wish to extend a very fond farewell 

to Dr. Olivette Hooks. Starting July 1, 

she will be departing NASA for the U.S. 

Department of State to lead their Strategy 

and Logistics Management Office. 

Dr. Hooks started with NASA in 2016, 

and during her tenure as Director, 

she successfully led the Division’s 

transformation efforts through many 

periods of change, from Business Service 

Assessments (BSA) to the Mission Support 

Future Architecture Program (MAP). 

LMD’s major accomplishments under 

her leadership and guidance include 

Logistics Management Newsletter

FROM THE LOGISTICS MANAGEMENT DIVISION

FY23 | ISSUE 3

Welcome. This newsletter 

is brought to you by the 

Logistics Management 

Division (LMD). Its purpose 

is to keep you abreast 

of the latest business 

practices and to share 

information about ongoing 

logistics management 

initiatives and events. It also 

introduces interim policy 

letters, which shall be 

incorporated in forthcoming 

updates of NASA 

Procedural Directives and 

Procedural Requirements. 

➤ Continued on next page

Dr. Olivette Hooks, Director, Logistics 

Management Division

JUNE 2023
2 logistics management news

modernizing and funding information technology, implementing a standard property cataloging system, using 

Radio Frequency Identification technology for equipment inventory, establishing a NASA-owned Artifact Module, 

and updating the logistics policies for each functional area within LMD. 

She made the Division’s workforce transformation a priority, led the way to better customer service approaches, 

and improved property accountability to levels until now unknown in NASA’s history. Dr. Hooks’s expertise 

guided the Division’s support and establishment of the Stratospheric Observatory for Infrared Astronomy (SOFIA) 

Disposition Program. Dr. Hooks cared for her staff and the logistics community, and she prioritized mentorship, 

training, and close partnerships with colleagues at other Centers. She has been a change agent for the Agency 

and will be greatly missed. 

In recent conversations with Dr. Hooks, she conveyed her sincere thanks to the logistics teams throughout the 

Agency for their professionalism and support, as well as their hard work and accomplishments over these many 

years. She wishes you all the very best in your future endeavors. She expressed that she is always available to 

those who wish to reach out for coffee, advice, mentorship, or friendship. 

Dr. Hooks, we wish you all the best in your new position and adventures—you will be missed! You truly have made 

NASA one of the best places to work. 

LOGISTICS EVENTS 

Marshall Space Flight Center’s Logistics Services Office Represented at 2023 Humans to 

Mars Summit 

Jason Dickerson attended the 2023 Humans to Mars Summit in 

Washington, DC, as a panelist representing the Marshall Space Flight 

Center (MSFC) Logistics Services Office. The conference focused on the 

extensive international cooperation of governments and industries in the 

pursuit of returning humanity to the Moon, putting the first human footprints 

on Mars, and achieving long-term habitation of the Moon and Mars. 

Dickerson is a mechanical engineer who oversees the marine engineering 

and operations of the NASA barge Pegasus.

Several subjects were discussed, identifying the unique challenges that 

NASA and industry face in making the concept of a continuous human 

presence in deep space a reality. The panel on which Dickerson sat 

focused on the need for skilled trades in space. He spoke about the 

labor needed to move articles from site to site on Pegasus as well as 

his thoughts on how tradespeople can be integrated into future space 

endeavors. The cooperation of various trade and non-trade individuals 

make a complete operational team here on Earth, but the idea of what a 

sustained workforce in a future deep space environment would look like 

has not yet been thoroughly discussed when it comes to skilled trades. Jason Dickerson represented MSFC at the 

2023 Humans to Mars Summit.

➤ Farewell continued
logistics management newsl 

Dickerson emphasized that the discussion on the roles of tradespeople in space should not necessarily focus on 

where they fit in the initial steps of colonizing the Moon and Mars, but rather how our workforce on Earth can be 

mirrored in future settlements generations from now. He touched on the idea that a skilled workforce would be 

needed to accomplish not only the exploration, but also the economic goals that need to be satisfied to continue 

to answer the question of why we are planning for life in space.

The 2023 summit was the first time that the annual conference discussed the trades. The Explore Mars team, 

conference partners, and target audience have seen the value of starting this discussion and continuing to build a 

dialogue around trades in space. Dickerson and fellow panel members are working with the Explore Mars team in 

launching a program that will highlight the role of trades in space. The program will work to identify opportunities 

and challenges for the space industry’s tradespeople, get feedback, and showcase trade professionals in the 

planning for life beyond Earth.

NASA FORMS 

NASA Forms (NFs) Hard-Copy Request Handling from a Customer Perspective 

In today’s digital age, it is easy to forget that hard-copy forms are still essential for many Government agencies, 

including NASA. While the use of digital records has increased in recent years, there are still many instances 

where hard-copy forms are required. In this article, we will discuss NF hard-copy request handling from a 

customer perspective. 

Historically, Goddard Space Flight Center (GSFC) ordered, stocked, and distributed hard-copy NFs. However, 

due to reductions in funding and a need for cost savings, NASA Headquarters discontinued providing 

warehouse space and printing NFs for Agency customers. As a result, two critical program-related changes were 

implemented in 2016. First, each NASA Center would be responsible for funding its needs for NF hard-copy forms, 

including printing requirements and any requisite storage space. Second, the Agency Forms Management Office 

(AFMO) would continue to create the necessary artwork and print specifications for NASA Forms and would store 

the files in the NASA Electronic Forms (NEF) system, thereby making the files accessible to the Center Forms 

Management Offices (CFMOs) and Center Printing Offices to fulfill hard-copy form requests. 

This change has significantly impacted customers who need to order hard-copy NFs. Previously, customers could 

order hard-copy NFs through GSFC, and the forms would be delivered to them. However, with the new process 

and depending on the Center, customers must contact their CFMO to request the necessary forms. Some 

Centers utilize the NEF to order their hard-copy forms. The CFMO will work with the Center Printing Office to fulfill 

the request, which includes seeking funding. 

While this change has inconvenienced customers, it has also provided some benefits. By having each Center 

responsible for funding its own hard-copy NFs, there is more control over the printing process. This means that 

➤ Logistics Events continued

There are still many instances where hard-copy forms are required. 
4 logistics management news

each Center can tailor the print request to meet specific needs and ensure that the forms are printed correctly. 

Additionally, the AFMO can provide expertise and guidance to each Center to ensure that the forms comply with 

any necessary regulations. 

Overall, NF hard-copy request handling from a customer perspective has changed significantly in recent years. 

While the new process has created some inconvenience, it has also provided benefits regarding control over the 

printing process and compliance with regulations. As NASA and the Office of the Chief Information Officer (OCIO) 

transform services, how hard-copy forms are handled will continue to change as well. 

KUDOS

Group Award to Marshall Space Flight Center Logisticians 

The MSFC Warehouse Reduction Team Was Charged with Emptying the Main Warehouse and 

Secondary Warehouse Within 45 Days, a 100 Percent Review of All Property for Active Mission Needs 

The warehouse reduction team has distinguished itself as a valuable team within the Logistics Management 

Office’s Property Support Team. The warehouse team was quickly assembled to review, inventory, relocate, and 

dispose of more than 205 pieces of material and equipment valued at $6 million within a month and a half. This 

project required the removal of all stored property in the main warehouse so that the warehouse could become a 

facility for MSFC Future Work Operations support. The move and reassignment of the warehouse reduced MSFC 

warehouse capability by more than 50 percent and required a 100 percent inventory and review of all program 

and custodial account material; over 50 accounts were reviewed, with each owner validating active mission 

requirements. The team coordinated this massive effort with all MSFC Directorates’ organizations to meet the 

warehouse return deadline. 

The team started this project by initiating our annual property support review 6 months early. The emphasis of the 

project was to clear out all non-active mission–related property and provide support services for active mission–

related property in the remaining warehouses; overall, we had a 50 percent reduction in total square footage of 

warehouse capability. They identified active mission–critical property to be moved into the three existing smaller 

warehouse locations totaling 35,000 square feet on the MSFC campus. 

Overall, this was an extensive, labor-intensive operation requiring over 320 hours of overtime; it involved the 

movement of very large ingots/sheets of aluminum and aluminum lithium totaling more than 800,000 pounds to 

disposal, customers’ locations, and other warehouses. It also required (1) an in-depth review of each piece of 

material in the warehouse system to validate its relationship to an active NASA mission and (2) an inventory at the 

end of the operation. The team’s effort on managing the move enabled 100 percent accountability of all material. 

The team coordinated this massive effort...

to meet the warehouse return deadline.

➤ NASA Forms continued
logistics management newsl 

The team worked closely with each Directorate and account custodian; warehouse retention was based on items 

that were directly attached to an active program, whereas items that were not on an active program were either 

returned to the customer’s facility or sent to MSFC Disposal for disposition. During the warehouse reduction 

project, MSFC Disposal created 196 case numbers consisting of 337 regular pieces and 48,154 square feet of 

metal for a total acquisition cost of $6,226,603.28. 

The warehouse reduction plan was developed and implemented by the Marshall Logistics Support Services 

(MLSS) contractor. The accelerated plan they implemented would have taken 3 months to accomplish had all 

personnel worked on a regular workday schedule; instead, they shifted their regular workforce schedules to 

achieve maximum time compression to complete this task within a month and a half, as the MSFC schedule 

required. They also utilized overtime and additional workers and equipment to accomplish this task. This operation 

was completed ahead of schedule and with no incidents or accidents involving the workforce; this allowed MSFC 

to reorganize its facilities to support the new Future of Work Operations. 

The team’s accomplishments during this timeframe have enabled MSFC to implement Future of Work Operations 

and has contributed to the success of the Logistics Support functions. 

➤ Kudos continued

Front row, left to right: William “Bill” Marks (Deputy Director of Center Ops at MSFC), Cheryl Fletcher, Christian Waugh, Robbie Saint, 

Raymond “Chay” Rhodes, Michael Jones, Robbie “Monty” Montague, Ethan Hendrickson, Ruben Sartian, and Joyce Meier (Logistic Manager for 

Center Ops.).

Back row: Raymond “Ray” Bradley, Thurman Preston, Gerald Prosser, David Gill, Barry Vaughn, Freddie Bishop, Melvin Reese, Clay Rhodes, 

Darin Peer, and Rodney Heathington.
6 logistics management news

Ricardo Montenegro, Johnson Space Center, Recognized with NASA Silver 

Achievement Medal 

Please join the Logistics Management community in 

congratulating Ricardo “Rick” Montenegro, who 

received NASA recognition for his outstanding exceptional 

service and commitment to excellence, teamwork, and 

integrity. Rick’s commitment to excellence, his ability to 

forge successful teams, and his natural honest and open 

communication are evidenced in his sustained distinguished 

performance as Johnson Space Center’s (JSC’s) Industrial 

Property Officer (IPO) and longest-serving NASA IPO. Rick 

exemplifies NASA’s core values of excellence, teamwork, 

and integrity in support of the Center’s mission to lead human space 

exploration. The Silver Achievement Medal is awarded to Government 

and non-Government individuals by NASA Center Directors for a stellar 

achievement that supports one or more of NASA’s core values, when it is 

deemed to be extraordinarily important and appropriate to recognize such 

achievement in a timely and personalized manner. Rick’s contributions 

reflect excellent leadership and greatly support the missions and goals of 

the National Aeronautics and Space Administration. Congratulations, Rick! 

Rick Montenegro, JSC Industrial 

Property Officer

The Silver Achievement Medal is awarded to 

Government and non-Government individuals by 

NASA Center Directors for a stellar achievement 

that supports one or more of NASA’s core values. 

Congratulations, Rick! 

➤ Kudos continued
logistics management newsl 

Group Award to Johnson Space Center (JSC) Logisticians 

By Julie Hardcastle 

JSC’s Redistribution and Utilization (R&U) department was recognized with a JSC Center Team Group 

Achievement Award (signed by the JSC Center Director) for the following. 

The JSC Center Group Achievement Award recognizes both individuals and teams of individuals who have shown 

innovation through the development or implementation of positive changes in the operations or the programs 

of NASA or JSC and in business practices, science, technology, engineering, medicine, and education within 

the Center. Innovation may refer to incremental and emergent or radical and revolutionary changes in thinking, 

products, processes, or organizations. 

JSC’s Logistics R&U Internal Process Review Team sought to streamline internal processes using diverse teams 

consisting of civil servant and contractor workforce (including Tech Trans, Inc.). The team reviewed current 

processes and pulsed stakeholders before defining product outcomes. After conducting a deep-dive process 

review, the team collaborated to define opportunities to improve process time that would also ensure expedited 

closeout activities. The deep dive was necessary because it enabled the team to overcome challenges by 

understanding customer needs while striving to anticipate and mitigate concerns before they escalated and 

JSC’s Logistics Redistribution and Utilization 

(R&U) Internal Process Review Team sought 

to streamline internal processes. 

➤ Kudos continued

Group photo of nominees/recipients of the JSC Center Team Group Achievement Award. 
8 logistics management news

become obstacles. The team’s use of deep-dive processes also enabled them to address the top contributing 

factors associated with process delays through a comprehensive analysis of the subject. For example, by 

flowcharting the process, the team’s in-depth examination of this topic clearly identified process timelines. The 

team then voted on the top contributors within their process ownership, which afforded the best opportunity to 

streamline and eliminate process delay where zero activities were currently occurring. The outcome resulted in 

individuals working together to accomplish tasks versus managing work outputs independently. 

Benefits gained included (1) reduction of disposal cases, (2) reduction of the amount of time between 

organizational approvals, (3) alignment of JSC Logistics with the Agency’s Office of Strategic Infrastructure’s (OSI’s) 

Enterprise goals by working more effectively, and (4) assurance that JSC Logistics is working toward compliance 

with OSI’s Business Process Review metrics. 

Following the April 2022 implementation of this initiative, the team increased the overall disposition of property by 

239 percent compared with the previous 6-month period, which resulted in workload doubling and tripling during 

monthly reviews. The R&U team identified, tested, and reemphasized how processes can be streamlined by 

working together toward a common goal. 

Nominees/Recipients: 

¡ Armstrong, Brandon; JB; TTI, Inc. 

¡ Boyd, Bryan; JB; TTI, Inc. 

¡ Calderon, Armando; JB; TTI, Inc. 

¡ Caldwell-Boyce, Amanda; JB; NASA 

¡ Comacho, Michael; JB; TTI, Inc. 

¡ Caputo, Michael; JB; NASA 

¡ Devers, Dominic; JB; TTI, Inc. 

¡ Draper, Karen; JB; TTI, Inc. 

¡ Garcia, Eduardo; JB; TTI, Inc. 

¡ Glushkova, Tanya; JB; TTI, Inc. 

¡ Gonzalez, Hector; JB; TTI, Inc. 

¡ Long, Pepe; JB; TTI, Inc. 

¡ Muniz, Paul; JB; TTI, Inc. 

¡ Rico, Eduardo; JB; TTI, Inc. 

¡ Santiago-Gonzalez, Harold; JB; TTI, Inc. 

The team increased the overall disposition 

of property by 239 percent compared 

with the previous 6-month period. 

➤ Kudos continued
logistics management newsl 

Chip Dobbs: Embodying the Importance of Human Connection and Giving Back 

By Lane Figueroa 

William “Chip” Dobbs III is a 

supply management specialist 

at NASA’s Marshall Space Flight 

Center (MSFC), where he has 

worked for 29 years. 

Dobbs is also deaf. But instead 

of this disability holding him 

back, it has become a means to 

inspire and connect with others. 

His appreciation for others and 

the value he places on human 

connections are obvious to those 

who cross paths with him. 

“Chip’s biggest contribution to 

Marshall is his ability to work with 

everyone to support logistics,” 

said Raymond Bradley, Dobbs’s 

supervisor. “Even with his hearing 

disability, he strives to understand 

what the customer needs and 

works tremendously hard to provide 

the support requested.” 

Chip Dobbs, supply management specialist at MSFC, attends the AIDB Career Day at the 

Alabama School for the Deaf on March 17. Dobbs has served on the AIDB Board of Trustees (at 

large) for more than 20 years. (Credit: NASA/Carolyn Magsby) 

As a supply management specialist, Dobbs monitors personnel moves and furniture support for the contractor 

workforce and supports all logistics functions at Marshall—a critical job at the Center as more employees return to 

onsite work. 

During the COVID-19 pandemic, Dobbs tackled major projects that were different from his normal duties, including 

working on the Warehouse Reduction Project and issuing personal protective equipment. 

Dobbs deeply values his role in the bigger NASA picture. “Without logistics, the mission simply cannot be 

accomplished,” Dobbs said. “But the people are my favorite part about my job.” 

Dobbs’s impressive career is just a glance into his life’s story and hearty character. In addition to his 

accomplishments at Marshall, Dobbs dedicates his time to giving back to an organization that shaped his life—the 

➤ Kudos continued
10 logistics management news

Alabama Institute for Deaf and Blind (AIDB). Dobbs was the valedictorian of the Alabama School for the Deaf class 

of 1981, and he has been on the AIDB Board of Trustees (at large) for more than 20 years. 

AIDB manages multiple locations and schools throughout Alabama, impacting the lives of thousands of individuals 

with hearing and vision loss and their families. 

Dobbs frequently travels to the school’s headquarters in Talladega to visit students and attend outreach events. 

He has also helped facilitate tours of Marshall and the U.S. Space & Rocket Center in Huntsville. Dobbs has 

become a familiar face to the children of AIDB and serves as a beacon of hope and inspiration. 

“Every time I go down to Talladega, the children come running to me,” Dobbs said. “I often wear a NASA shirt, 

which catches their attention and entices them to ask questions about how they could work for NASA one day.” 

Most recently, Dobbs attended the AIDB Career Day on March 17 in Talladega, along with Marshall Deputy 

Director of Human Resources Larry Mack and Marshall Deputy Director of the Office of Diversity and Equal 

Opportunity Carolyn Magsby. The event served to expose high school students to various career fields, including 

opportunities in science, technology, engineering, and math. 

“During our time at the AIDB Career Day, Chip’s smile and manner in which he shared his love for AIDB and his 

NASA job helped students relax and eased their jitters,” Mack said. “Chip told the students that they can be 

anything they wanted by working hard and being lifelong learners.” 

Dobbs said he always emphasizes the importance of education when he meets with students. He credits the 

school with equipping him with the skills to navigate the world with a disability. Following high school, Dobbs 

earned a degree in human resource management from Athens State University. 

“We should continue to reach and inspire 

those with disabilities,” Dobbs said. “They, 

too, have the power to change the world.” 

➤ Kudos continued
logistics management newsl e

Dobbs’s involvement with AIDB contributes to NASA’s vision to reach more of the Artemis Generation—the future 

engineers, scientists, and explorers who will shape the future of space exploration. NASA’s Office of Diversity 

and Equal Opportunity places a special emphasis on recruiting and providing the appropriate resources for those 

with disabilities. 

“We should continue to reach and inspire those with disabilities,” Dobbs said. “They, too, have the power to 

change the world.” 

Dobbs’s passion for human connection expands across every facet of his life. He advocates for the participation of 

a diverse workforce and represents how such a workforce can achieve the great feats of space exploration. 

“Chip’s overwhelming desire to help anyone he connects with is a true testament to his commitment to ensure 

each AIDB student understands that anything is possible, if you never give up, believe, and have confidence in 

yourself,” Mack said. 

➤ Kudos continued

“Every time I go down to Talladega, the children 

come running to me,” Dobbs said. “I often wear 

a NASA shirt, which catches their attention 

and entices them to ask questions about 

how they could work for NASA one day.”
CONTACT US

Your involvement, understanding, and feedback are essential to making the Logistics 

Management Program a success. Please send us your questions or stories to share by 

calling or e-mailing:

Olivette M. Hooks

Director, Logistics 

Management Division

Office: 202-358-0721

olivette.hooks@nasa.gov

https://www.nasa.gov/offices/LMD

Chris Ainsworth

Logistics Management Institute 

(LMI) Program Support

Office: 202-358-4612

christopher.e.ainsworth@nasa.gov

Vincent E. Cappello

Deputy Director, Logistics 

Management Division

Office: 202-309-8304

vincent.e.cappello@nasa.gov

https://www.nasa.gov/offices/LMD/

programs/support_and_supply_chain

Wayne A. Cragwell

Logistics Management Institute 

(LMI) Program Support

Office: 202-358-4612

wayne.a.cragwell@nasa.gov

Timothy A. Currie

Transportation 

Management Program

Office: 202-358-1219

timothy.a.currie@nasa.gov

https://www.nasa.gov/offices/LMD/

programs/transportation_management

Ann Cuyler

Contract Property 

Management Program

Office: 202-358-1524

ann.cuyler@nasa.gov 

https://www.nasa.gov/offices/LMD/

programs/contract_property_management

Peral R. Hill

Supply and Materials 

Management Program

Office: 202-358-0491

peral.r.hill@nasa.gov

https://www.nasa.gov/offices/LMD/

programs/supply_management

Marjorie C. Jackson

Logistics Compensating Controls 

Reviews (CCR) Program

Office: 202-358-2464

marjorie.c.jackson@nasa.gov

Miguel A. Rodriguez

NASA Equipment and Mail 

Management Programs

Office: 202-358-1065

miguel.a.rodriguez-1@nasa.gov

https://www.nasa.gov/offices/LMD/

programs/equipment_management

Robert S. Sherouse

Artifact Identification and 

Disposition Program

Aviation Logistics Asset 

Management and Special Projects

Office: 202-358-0746

robert.sherouse@nasa.gov

Lisa M. Williams

Lifecycle Logistics and 

Supply Chain Program

Office: 321-867-7777

lisa.m.williams@nasa.gov

Sharrief Wilson

Property Disposal 

Management Program

Office: 202-358-0875

sharrief.wilson@nasa.gov

https://www.nasa.gov/offices/LMD/

programs/property_disposal_management

Vacant

Administrative Assistant National Aeronautics and Space Administration

The Logistics Management Division

NASA Headquarters

300 E Street SW

Washington, DC 20546

www.nasa.gov