NASA 

Dryden Flight Research Center 

Office of Diversly and Equal Opportunity 

Mail Cde D-1023 

P.O. Box 273 

Edwards, CA 93523-0273 

681 -276-3033 

NASA 

Glenn Research Center 

Office of Equal Opportunity Programs 

Mail Stop 500-31 1 

21 000 Brookpark Road 

Cleveland, OH 44135 

21 643-2323 

NASA 

Goddard Space Flight Center 

Equal Opportunity Programs Office 

Mail Cde 120 

Greenbelt, MD 20771-0001 

301 -286-7348 

NASA 

Headquarters 

Equal Opportunity @&sity L. Management Division 

300 E Street SW 

Room 4F39 

Washington, DC--

202-358-1090 

NASA 

Johnson Space Center 

Mfice of Equal Opportunity and Diversity 

Mail Stop AJ 

Houston, TX 77058-36% 

281 -483-1 098 

NASA 

Kennedy Space Center 

Mfice of Diversity and Equal Opportunity 

Mail Stop AJ 

Kennedy Space Center, FL 32899 

321 -807-9175 

NASA 

Langley Research Center 

Mfice of Equal Opportunity Prcgrams 

Mail Stop 378 

Hampton, VA 23681 

757-884-3290 

NASA 

Marshall Space FligM Center 

Equal Opportunity Office 

Mail Stop CEO1 

Marshall Space FligM Center, AL 35812 

256-544-241 1 

NASA 

Stennis Space Center 

Mfice of Equal Opportunity 

Mail Stop AAOO 

Stennis Space Center, MS 39529 

228-688-2079 

NASA 

Wallops Might Facility 

Equal Opportunity Programs Mfice 

Mail Stop 120 

Wallops Island, VA 23337 

757-824-1412 

NASA 

Employee Relations Office 

Mail Stop T I720-D 

4800 Oak Grove Drive 

Pasadena, CA 91 109 

818-354-5789 

For further information 

and more detailed guidance, 

you may go to www.LEPgov 

Uondlscrlminatfon on the Ws of NatM 

lriginkimited English Proficiency (LEF) 

x and Space Administration 
Limited Engliish Profieiq (LEP) 

Inthe United States, there is an ever-growing population of individuals whose primary language is not 

English. The Federal Government and entities receiving Federalfinancial assistance must take reasonable 

steps to ensure that persons who are LEP have 

meaningful access to the programs, services, and 

information those entities provide. This will require 

Federal agencies and private-sector organizations 

alike to think "outside the box" for creative solutions 

to address the needs of those individuals. 

Who Is a Limited Engllsh Proficient Person? 

Persons who do not speak English as their primary 

language and who have a limited ability to read, 

speak, write, or understand English are considered 

LEP These individuals may be entitled to language 

assistancewith respectto a particulartype of service, 

benefit, or activity provided by the Federal 

Government or private-sector recipients of Federal 

financial assistance. 

Who MustComply and Who Can Be FoundinViolation? 

All programs and operations of entities that receive 

assistance from the Federal Government (i.e., recipients), including: state agencies, local agencies, and 

private and nonprofit entities. 

Subrecipients(entitiesthat receive Federal funding 

from one of the recipients listed above) also must comply. 

All programs and operations of the Federal 

Government itseli (both Federally conductedand 

Federally assisted programs) must comply. 

legalAuthority 

Title Vl of the Civil Rights Act of 1964 

"No person in the United States shall, on the grounds 

of race, color, or nationalorigin, be excluded from participation in, be denied the benefits of, or be subjected 

to discriminationunder any pmgram or activity t-ezeivin~ 

federal financial assistance." 42 U.S.C.5 2000d 

In the case of Lau v. Nichols (1974), 414 U.S. 563, the 

United States Supreme Court found that national origin discrimination encompasses discrimination based 

on a person's limited or complete inability to speak, 

read, write, or understand English, where English i! 

not that person's native language. 

Recipierrts and the 

Federal Gorrernment 

Executive Order 13166: 

(Improving Access to Persons with Limited English 

Proficiency) 

This order was issued on August 11, 2000, directing 

Federal agencies to: 

Publish guidance on how their recipients can provide 

access to LEP persons. 

Break down language barriers by implementing caw& 

tent standards of language assistance across F&f3r& 

agencies and amongst all recipients of Federal firI'~%$''-

assistance. 

+ Improve the language mibility of federally conducted 

programs and activities. 

Recipient Obligations 

Four-Factor Analysis 

Recipients of Federal financial assistance have an oYiT 

gation to reduce language barriers that can pl.ecl&& 

meaningful access by LEP persons to impwE

Government services. me same obligations appfy{o4 

Federal Government agencies based on Exemtiye: 

Order 13166.) The starting point for detemlr?in&': 

whether there has been a denial of meaningful ac@$& 

is an individualized assessment that balances the fdlowing four factors: 

1. The number or proportionof LEP persons eligible to be 

served or likely to be encountered by the program or 

grantee/recipient; 

2. The frequency with which LEP individuals come in contact 

with the program; 

3. The nature and importance of the program, activity, or 

service provided by the programto people's lives; and 

4. The resourcesavailableto the grantedrecipientand ems. 

Elements of an Effective LEP Pollcy 

ldentrfy LEP personswho need languageassistance. 

Identifyways inwhich languageassistance will beprovided. 

Train staff. 

Providenoticeto LEP persons. 

Monitor and update LEP policy. 

Language Assistance Services 

Oral interpretationservices 

Bilingual staff 

Telephone interpreter lines 

Written language services 

Community volunteers 

Filing a Wmplaint Under Mle VI of 

the Civil RightsAct of 1964, as 

Amended 

Any LEP person who believes hdshe has been 

denied meaningful access to a NASA recipient's program or activity as a result of the recipient's failure to 

provide language assistance may file a complaint of 

discrimination pursuant to Title VI of the Civil Rights 

$Actof 1964. A complaint must be filed within 90 days 

bfthe alleged discrimination, unless the time for filing ' is extended by NASA's Office of Diversity and Equal 

Opportunity (OD & EO) for good cause. 

What To Include In Your Complaint 

Any person wishing to file a complaint should submit in writing the following information: 

Your name and address (a telephone number where you 

can be reached during business hours is helpful, but not 

required); 

A general description of the person(s) or class of persons 

injured by the allegedfailureto provide languageservices 

(names of the injured personsare not required); 

The name and locationof the recipient of NASA financial 

assistancethat failed to provide languageassistance; and 

A description of the alleged failure to provide language 

assistance in sufficient detail to enable the OD & EO to 

understandwhat occurred. 

Retaliation Is Illegal 

It should be notedthat NASA recipientsmay not retaliate against any person who has made a complaint, 

testified, assisted, or participated in any manner in an 

investigationor proceeding under Title VI of the Civil 

RightsAct of 1964, as amended. 

Where To Send Your Complaint 

Office of Diversity and Equal Opportunity 

300 E Street SW 

Room 4W39 

Washington, DC 20546 

Complaints Hotline: 866-654-1440 

Telephone: 202-358-2167 

TDD: 202-358-3748 

Fax: 202-358-3336 

E-mail: AssistedPmgmComplaint8NASA.gov or 

LEP@NASA.gov 

Seeking Meaningful Access to 

NASA-Conducted Programs andlor 

Activities 

Any personwith LEP wishing to participatein a NASAconducted program and/or activity who needs otherthan-English language assistance may request such 

language services in writing, by telephone, personally, 

or through a personal interpreter. It is recommended 

that the request be made prior to the beginning of the 

NASA-conducted program and/or activity in order to 

ensure that the language services requested can be 

provided in an efficient and timely manner. In order to 

ensure that NASA will be able to comply with your 

request, please give the Agency as much notice as 

possible. Language assistance services are free of 

charge. 

Where To Send Your Request for Language 

Assistance in Order To Access andlor Partfcipate 

in a NASA-ConductedProgram andlor Actfvrty 

Any person with LEP wishing to participate in a 

NASA-conducted program and/or activity may 

request language assistance under Executive Order 

13166 by contacting any of the following NASA 

installations. 

NASA 

Ames ResearchCenter 

mice of Diversity and Equal Opportunity 

Mail Stop 19-5 

Moffett Field, CA 94035-1OW 

650-6046510