Business Services Assessment 

Education and Outreach 

Daniel Tenney
 

Deputy Associate Administrator for Mission Support
 

June 29, 2016 

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Business Service Assessment 

Context 

 

 

 

Agency 

Integration 

Tech Capability 

Assessment 

Business 

Services 

Assessment 

Program/ 

Project 

Planning 

Contract 

Assessment 

NEW AGENCY 

OPERATING MODEL 

Competition 

Model 

 

 

IMPERATIVE: Establish a more efficient operating model that maintains 

critical capabilities AND meets current and future mission needs 

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BSA Process Chart 

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Education and Outreach Business Services Assessment (BSA) Overview to OMB 

• NASA established the Business Services Assessment (BSA) to strategically

assess mission support services, evaluate the health of current mission support

capabilities, and identify opportunities to further optimize performance.

• The NASA BSA supports the Agency’s objective of establishing a more effective

and efficient operating model to meet current and future mission objectives. The

Education and Outreach BSA will study the health of the capability and identify

potential areas to further optimize operations.

• The scope of the Education and Outreach BSA includes the following

organizational structures and responsibilities:

Resources and capabilities; 

Potential areas of overlap, activities occurring in other offices including 

missions and projects; 

Review of major STEM and related programs; 

Outreach activities for conferences, exhibits, public engagement events, 

educational contests; citizen engagement. 

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Education and Outreach Scope 

Education 

NASA’s Education mission is to advance high quality STEM education using NASA’s 

unique capabilities. This is accomplished through an integrated education portfolio 

developed and implemented by the Office of Education, the Mission Directorates and 

NASA Centers and Facilities, programs, projects, and activities. The scope of the BSA for 

Education includes all education programs, projects and activities that are implemented 

across the agency regardless of the sponsoring entity. 

Outreach 

NASA’s Public Engagement (Outreach) mission is to plan and implement events and 

programs, and develop products dedicated to inspiring, informing and engaging targeted 

stakeholders. This is accomplished through engagement activities developed and 

implemented by the Office of Communications, the Mission Directorates, NASA Centers 

and Facilities, programs, and projects. The scope of the BSA for Outreach includes all 

public engagement/outreach activities that are implemented across the agency 

regardless of the sponsoring entity. 

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Education and Outreach Goals 

Goal 1: The Education and Outreach BSA Core Team will assess current 

agency capability to (a) enable NASA to advance high-quality STEM 

education using NASA’s unique capabilities and (b) inspire, inform and 

engage the public to promote interest and participation in NASA’s 

mission. 

Goal 2: The Education and Outreach BSA Core Team will evaluate the 

health of the Agency’s current Education and Outreach functions, identify 

opportunities for optimization, greater collaboration and integration, and 

provide findings that will promote excellence, consistency and efficiency 

across the Agency. 

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Education and Outreach BSA 

Process 

•	 Core Team was established with a mix of Subject Matter 

Experts (SMEs) and Non-SMEs 

–	 Team Lead: Janet Watkins, Associate Directorate, GRC 

–	 Co-Lead: Dr. Robert Gabrys, Education 

–	 Co-Lead: Danny Woodard, Outreach 

•	 SMEs were identified at each Center and within each Mission 

Directorate 

•	 Core team developed data call process and questionnaire 

– SMEs currently completing questionnaire – responses due July 8 

•	 Core team will begin to analyze information and develop 

follow-up, interview process and questions 

•	 Core team will develop findings, observations and 

optimization opportunities 

– To be presented to BSA Steering Committee in August/September 

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