JOB SIMULATIONS: 

TRYING OUT FOR A FEDERAL JOB

A Report to the President and the Congress of the United States

by the U.S. Merit Systems Protection Board

U.S. MERIT SYSTEMS PROTECTION BOARD

1615 M Street, NW

Washington, DC 20419-0001

September 2009

T﻿he President

President of the Senate

Speaker of the House of Representatives

Dear Sirs and Madam:

In accordance with the requirements of 5 U.S.C. 1204(a)(3), it is my honor to submit this Merit Systems 

Protection Board (MSPB) report, Job Simulations: Trying Out for a Federal Job. The purpose of this report is t

examine the utility of job simulation assessments for use in the Federal hiring process. 

We define job simulation as an assessment that presents applicants with realistic, job-related situations 

and documents their behaviors or responses to help determine their qualifications for the job. Job simulation 

assessments can be a critical measure in ensuring that agencies are selecting the best candidates. Simulations 

can do a better job of predicting which applicants will perform well on the job than many other commonly used 

assessments, and they can provide a greater degree of fairness in the process. However, their potentially high 

development cost is a key drawback. 

Job simulations may not work in every situation. It is important, therefore, for agencies to have a good 

grasp of the job for which they are hiring, the competencies needed for that job, and knowledge about which 

assessments would best fit their specific needs. This report identifies a number of factors for agencies to conside

when making decisions about their assessment process. Also, it identifies a 5-step assessment strategy we believe 

should help agencies develop and implement an assessment program that assists them in selecting employees on 

the basis of relative ability, knowledge, and skills, as set forth in the merit system principles.

I believe that you will find this report useful as you consider issues affecting the Federal Government’s ability 

to assess and select a high-quality workforce now and in the future. 

 Respectfully,

 Neil A. G. McPhie 

THE CHAIRMAN

A Report to the President and the Congress of the United States 

by the U.S. Merit Systems Protection Board

JOB SIMULATIONS:

TRYING OUT FOR A FEDERAL JOB

U.S. Merit Systems Protection Board

Neil A. G. McPhie, Chairman

Mary M. Rose, Vice Chairman

Office of Policy and Evaluation

Director

John Crum, Ph.D.

Project Manager

Laura Shugrue

Executive Summary

A Report by the U.S. Merit Systems Protection Board

Executive Summary ........................................................................................................................................................................i

Introduction .............................................................................................................................................................................................1

Background................................................................................................................................................................................1

Purpose and Methodology......................................................................................................................................2

Principles Of Assessment .........................................................................................................................................................5

Benefits of Good Assessments............................................................................................................................5

What Makes a Good Assessment?.................................................................................................................6

Job Simulations: What They Are...................................................................................................................................9

Definition....................................................................................................................................................................................9

Overview of Advantages and Disadvantages....................................................................................10

Types of Job Simulations..........................................................................................................................................12

Job Simulations: How Federal Agencies Use Them ...............................................................................17

Nature of Assessment Programs.......................................................................................................................17

Use of Job Simulation Assessments..............................................................................................................20

Formulating An Assessment Strategy .......................................................................................................................25

(1) Conduct a Job Analysis.....................................................................................................................................26

(2) Identify the Assessments.................................................................................................................................28

(3) Develop Testing Procedures.......................................................................................................................34

(4) Select Qualified Assessors.............................................................................................................................35

(5) Measure the Success of the Assessment Procedures......................................................37

Conclusion..................................................................................................................................................................................38

Appendix A— Types Of Job Simulations And Examples Of Their Use.......................39

Work Samples .........................................................................................................................................................................39

Situational Judgment Tests....................................................................................................................................43

Assessment Centers..........................................................................................................................................................47

Job Tryout Procedures .................................................................................................................................................51

Appendix B— Job Simulation Interrogatory...................................................................................................55

Table of Contents

Executive Summary

A Report by the U.S. Merit Systems Protection Board i

The U.S. Merit Systems Protection Board (MSPB) has published a number 

of reports that highlight the importance of using good assessment tools. 

We have examined several assessment tools to determine their ability to 

improve the quality of agencies’ employee selections, including structured interviews, 

reference checks, and the probationary period. Job simulations, may also be an 

effective way for agencies to identify high-quality applicants. 

The purpose of this report is to examine the utility of job simulation assessments for us

in the Federal hiring process. A job simulation is an assessment that presents applicants 

with realistic, job-related situations and documents their behaviors or responses to help 

determine their qualifications for the job. Job simulations include, but are not limited to, 

work samples, situational judgment tests, assessment centers, and job tryout procedures. 

Executive Summary

Findings

Job simulations present a number of important advantages as well as several significant 

disadvantages.

Advantages

•	Higher Validity. Job simulation assessments tend to have higher predictive validity 

than many other types of assessments, meaning they should be better at predicting 

future job performance. 

•	Better Job Fit. By exposing applicants to the types of events, scenarios, and 

challenges confronted on the job, job simulations help applicants determine if the 

job is well suited to their knowledge, skills, abilities, and interests. 

•	Positive Applicant Perceptions. Because job simulations replicate the types of tasks 

performed in the actual job, studies have found that applicants are more likely to 

view them as being fair and job-related. 

•	Greater Degree of Fairness. Research generally supports the premise that job 

simulation assessments have lower rates of adverse impact (i.e., a different rate of 

employment selection that works to the disadvantage of members of a race, sex, or 

ethnic group), as well as a lower degree of exposure to discrimination lawsuits based 

on the selection procedure. 
Executive Summary

ii Job Simulations: Trying Out For A Federal Job

Disadvantages

•	Cost. Job simulations are sometimes more costly because of the resources necessary 

to develop and administer the tests. The more advanced simulations require greate

expertise to develop than other, less complicated assessments, and this expertise 

results in higher developmental costs. Plus, these advanced assessments can require 

more staff and training to administer and assess the results. 

•	Limited Scope. While job simulations can be used to assess multiple competencies, 

a single simulation exercise will often focus on a limited number of tasks or duties 

performed on the job. Therefore, job simulations are best used as one assessment i

a series of valid selection tools. 

•	Not Suited to All Jobs. Many job simulations require the applicant to already have 

a certain level of knowledge, skills, or abilities (KSAs) to complete the assessment. 

Therefore, they may not be appropriate for some entry-level or generalis

occupations.

Agency Use of Job Simulations

Job simulations are not being used extensively in the Federal Government, with less than 

half of the organizations we questioned indicating that they use them. The top barrier

cited were related to a lack of resources and knowledge rather than amenability. Thi

finding suggests that agencies might increase the use of job simulations if they had more 

knowledge or training in developing and administering these assessments and more 

resources to devote to these steps.

Organizations that use job simulations the most tend to use them for missioncritical occupations or specialty areas (such as leadership). They also tend to be fairl

homogenous agencies that do volume hiring into one or two entry-level, missioncritical occupations. Finally, agencies that use them tend to have budgets committed 

to assessment activities, dedicated assessment staff, and/or leaders who support devoting 

resources to workforce management issues. 

In terms of who develops and administers job simulations, agency selecting officials and 

subject matter experts seem to take the lead. Unfortunately, evidence suggests that they 

may not receive the training necessary to take on these responsibilities. 

Most of the organizations that used job simulations in the past year believed that 

the simulation tests increased the quality of the agency’s selections. However, few 

organizations reported actually measuring the impact. 
Executive Summary

A Report by the U.S. Merit Systems Protection Board iii

There are many factors to consider when choosing the type of assessment an agenc

should use to evaluate applicant qualifications. The use of job simulations may or ma

not be appropriate. Therefore, instead of providing specific recommendations abou

whether to use job simulations, we offer an overall assessment strategy that will help 

agencies determine which assessments— simulation or non-simulation—would be best 

for the specific hiring situation.

(1) Conduct a job analysis.

The typical job analysis will determine the relative importance of the job’s duties an

tasks and identify the KSAs or competencies necessary to perform them. In addition, 

the job analysis will identify other factors that impact the ability to carry out the job’s 

duties, such as tools and technology, work environment and relationships, and training 

and licensure requirements. With this information, the organization can identify 

which assessments— simulation or non-simulation— would best measure the identified 

competencies. We found anecdotal evidence suggesting that some agencies are doing an 

inadequate job of conducting job analysis for vacancies they are filling, a problem that 

impacts the succeeding steps in the assessment strategy. 

(2) Identify the assessments. 

When identifying the assessment tools for the specific hiring situation and how they can 

best be used in the process, organizations should consider such factors as: the availability 

of resources; the skills being tested; the quality and validity of the assessment tool; the 

number of assessments to be used; the number of expected applicants; and applicant 

burden. 

(3) Develop testing procedures.

After selecting the assessment tools to be used, the organization must choose who will 

develop the testing procedures. Those chosen should be qualified test developers wit

experience not only developing tests, but also validating and defending them legally when 

necessary. 

(4) Select qualified assessors.

Next, the organization needs to select qualified assessors, considering such factors as 

the individuals’ commitment to the process, time constraints, knowledge of the job 

being filled, understanding of the assessment, and knowledge of how to effectively score 

candidates. Diversity in terms of not only race, ethnicity, and gender, but also position 

Formulating an Assessment Strategy
Executive Summary

iv Job Simulations: Trying Out For A Federal Job

should be considered. Because unqualified assessors will undermine the quality and 

value of the assessment, only well-trained assessors should be used. If the individuals 

used to administer the test are different from those who score it, they should also be welltrained.

(5) Measure the success of the assessment procedures.

Finally, evaluating the impact of the assessment procedures on the selection is a 

critical step to allow the organization to determine which assessments identify the best 

candidates and, therefore, where assessment funding and resources should be targeted. 

Further, measuring the costs, benefits, and results of the procedures can help justify 

resource allocation to agency leadership, a critical step in this time of limited resources.
Executive Summary

A Report by the U.S. Merit Systems Protection Board 1

The Federal Government is currently experiencing a surge in interest from 

potential applicants. As the number of applicants increases, agencies need 

to be careful to use good assessment tools to distinguish the most qualified 

applicants. Job simulations may help accomplish this goal.

While many once considered the Government as an employer of last choice, many 

applicants now view a Federal job as a good employment opportunity. Some view it as 

a chance to effect change, perhaps because of President Barack Obama’s encouragement 

to young people to get involved in Government at every level and his determination “to 

make Government cool again.”1 Others view Federal employment favorably because the 

economy has not been kind to many private and nonprofit sector employees, and they 

are looking for the type of job security and stability the Government can often provide. 

Whatever the reason, the Federal Government has seen an increase in applicant interest.

For example, by December 2008, 330,000 people had applied for positions within the 

Obama Administration. That compares to 44,000 applicants in President George W

Bush’s 2000-01 transition and 135,000 in President Clinton’s 1992-93 transition.2 At 

the same time, the Office of Personnel Management (OPM) reported that the number 

of visitors per month to USAJOBS (www.usajobs.gov)—the Federal Government’s 

official jobs Web site—almost doubled from the previous year, to 13.6 million visits. 

Many agencies have noted increased interest as well. For example, the Government 

Accountability Office (GAO) saw a 150-percent increase in applications, including 1,300 

applicants for positions related to studying the Federal bailout.3 Finally, a 2009 survey 

of university career center officials found that college students are becoming increasingly 

interested in Federal employment.4

1 Barack Obama’s comments at the “Service Nation Presidential Candidates Forum,” Columbia University, 

New York, NY, September 11, 2008.

2 Mimi Hall, “330,000 Applicants Vie for Administration Jobs,” USATODAY.com, December 12, 2008.

3 Stephen Losey, “HR Staffs Deluged by Millions More Applicants,” FederalTimes.com, December 21, 2008.

4 Steve Vogel, “Survey Finds College Students More Interested in Federal Jobs,” Washington Post, May 1, 2009.

Introduction

Background
2 Job Simulations: Trying Out For A Federal Job

Introduction

These facts present a snapshot in time  We do not know how job seekers will rat

the Government in the future. A year or two from now, Federal recruiters may find 

themselves standing alone at job fairs while applicants once again swarm Wall Street or 

the next cutting edge employer that offers huge salaries, signing bonuses, and prestige. 

What we do know, however, is that the Government always needs qualified people 

who have the ability and motivation to carry out its many missions. For this reason, 

the Government needs to ensure it is hiring the right people, and that is where good 

assessment practices come into play. 

The merit system principles (MSPs), found in 5 U.S.C. § 2301, constitute the framewor

for Federal human resources (HR) management. The second MSP states that “selectio

and advancement [for Federal jobs] should be determined solely on the basis of relative 

ability, knowledge, and skills.”5 Assessment is the phase in the hiring process when 

agencies determine the extent to which applicants possess the knowledge, skills, and 

abilities required to do the job. The purpose of assessment is to identify the best-qualifie

applicants. 

The MSPB is responsible for conducting special studies of Federal HR practices, policies

and procedures to ensure that they adhere to the merit system principles and do not result 

in prohibited personnel practices. As part of this mission, we have published a number 

of reports that highlight the importance of using good assessment tools. Specifically, we 

have looked at several assessment tools to determine whether they improve the quality of 

agencies’ employee selections, including structured interviews, reference checks, and the 

probationary period.6 

The purpose of this report is to examine the utility of job simulation assessments for us

in the Federal hiring process. For the purpose of this report, a job simulation means an 

assessment that presents applicants with realistic, job-related situations and documents their 

behaviors or responses to help determine their qualifications for the job. Job simulations 

include but are not limited to work samples, situational judgment tests, assessment 

centers, and job tryout procedures. We focus specifically on how agencies use these 

assessments for hiring new employees rather than for promoting employees. This repor

5 5 U.S.C. § 2301(b)(1).

6 Go to www.mspb.gov and select “MSPB Studies” to read MSPB studies and newsletters. Specifically, 

see the following reports we have published concerning assessment methods: The Federal Selection Interview: 

Unrealized Potential, February 2003; Reference Checking in Federal Hiring: Making the Call, September 2005; and 

The Probationary Period: A Critical Assessment Opportunity, August 2005.

Purpose and Methodology
A Report by the U.S. Merit Systems Protection Board 3

Introduction

•	Examines the advantages and disadvantages of using job simulations;

•	Reviews how Federal agencies develop and use job simulations to assess applicant 

qualifications; 

•	Determines whether this type of assessment can help agencies improve the quality 

of their employee selections; and 

•	Introduces readers to simulation tools that they may not be familiar with and 

directs them to resources with more information about how to develop and use 

them.

This study relied primarily on the following sources of informatio

•	Literature Review. We conducted a review of literature related to job simulation 

assessments, including work samples, situational judgment tests, assessment centers, 

and job tryout procedures. In addition, we examined professional journals and 

other articles related to overall trends and innovations in employee assessment. 

•	Agency Questionnaires. We sent questionnaires to 28 Federal agencies asking 

them about their assessment practices and, in particular, how they use job 

simulation assessments.7 We asked agencies to ensure that individuals with 

knowledge of the agencies’ assessment practices complete the questionnaires. We 

received responses from 20 different Federal agencies, including 12 Cabinet level 

departments and 8 independent agencies. Because agency assessment programs 

are often delegated to the sub-component level (e.g., the Veterans Health 

Administration in the Department of Veterans Affairs or the Internal Revenue 

Service in the Department of the Treasury), we received multiple responses from 

some agencies. Therefore, we analyzed a total of 35 questionnaire responses

including responses from the department and/or sub-component level.

•	Interviews with Employers. To follow up on the results from the questionnaire 

responses, we interviewed four organizations that had particularly interesting 

examples of how they have used job simulation assessments. These examples ar

highlighted in Appendix A. 

•	Interviews with OPM. We conducted interviews with colleagues in two OPM 

offices to gain more information on research and policy work that OPM has done 

regarding job simulations, as well as to find out what experiences they have had 

helping agencies implement these types of assessments. 

7 See Appendix B for a copy of the interrogatory and the instructions.

Executive Summary

A Report by the U.S. Merit Systems Protection Board 5

MSPB’s research has shown that Federal selecting officials are generally 

satisfied with the employees they hire.8 However, we know from our past 

research that hiring poor performers can have a much greater negative 

impact on the workforce than their small numbers would suggest.9 Given this 

finding, there are a number of benefits that agencies can realize by using better 

assessment tools. 

Studies have shown that making selections based on the applicant’s ability to do the 

work can lead to higher organizational performance and increased financial benefits.10 

Specifically, utility studies indicate that increasing the predictive ability of an assessment 

will increase the percent of new hires who will perform satisfactorily on the job.11 For 

instance, a well known assessment study found that a “superior skilled worker” produces 

32 percent more output than an average worker, and a superior manager or professional 

produces 48 percent more output.12 Another study in a related line of research suggests 

that employing a superior, rather than average, performer can result in sizeable economic 

and productivity gains.13 

8 For a summary of these findings, see Testimony of John Crum, Director, Office of Policy and Evaluation, 

U.S. Merit Systems Protection Board, Before the Senate Subcommittee on Oversight of Government Management, 

the Federal Workforce, and the District of Columbia, May 8, 2008, http://hsgac.senate.gov/public/_files/

CrumTestimony050808.pdf. 

9 U.S. Merit Systems Protection Board, Federal Supervisors and Poor Performers, July 1999.

10 For instance, see David E. Terpstra and Elizabeth J. Rozell, “The Relationship of Staffing Practices t

Organizational Level Measures of Performance,” Personnel Psychology, Spring 1993, Vol. 46, and Watson Wyatt 

Worldwide, The Human Capital Index: Linking Human Capital and Shareholder Value, 1999.

11 H.C. Taylor and J.T. Russell, “The Relationship of Validity Coefficients to the Practical Effectiveness o

Tests in Selection: Discussion and Tables,” Journal of Applied Psychology, Vol. 23, 1939, pp. 565-578. The TaylorRussell tables calculate the increase in performance using the base rate of success, the level of assessment validity

and the selection ratio. 

12 Frank L. Schmidt and John E. Hunter, “The Validity and Utility of Selection Methods in Personne

Psychology: Practical and Theoretical Implications of 85 Years of Research Findings,” Psychological Bulletin, th

American Psychological Association, Inc., Vol. 124, No. 2, September 1998, p. 263.

13 For instance, see Lyle Spencer’s work regarding the economic value of competency-based HR 

applications. For example, “The Economic Value of Emotional Intelligence Competencies and EIC-Based H

Programs,” The Emotionally Intelligent Workplace: How to Select for, Measure, and Improve Emotional Intelligence in 

Individuals, Groups and Organizations, C. Cherniss and D. Goleman, eds, Jossey-Bass/Wiley: San Francisco, CA, 

2001.

Principles Of 

Assessment

Benefits of Good Assessments
6 Job Simulations: Trying Out For A Federal Job

Principles Of Assessment

Research also indicates that selecting the wrong applicants can increase costs and 

decrease productivity. Some estimates show that the cost of hiring a person who does 

not have the right KSAs is up to three times the employee’s salary in terms of wasted 

hiring time, training costs, salary, benefits, and severance pay.14 Poor selections can also 

result in lost productivity because of the time it takes to correct performance and conduct 

problems. For instance, a 2004 study found that managers in the United States spend 

about 13 percent of their time correcting employees’ mistakes.15 Other research has 

found that poor selection can lead to increased turnover and absenteeism.16 

To reduce the costs associated with bad selections and improve the organization’s ability 

to carry out its mission, it is important to employ good assessment strategies that help 

identify the best candidates for the job. 

Having reviewed the professional literature, there are several factors that appear to serve 

as the foundation of good employee assessment: 

The assessment should be reliable. Reliability means that the score an applicant 

receives on the assessment is consistent. For instance, if the applicant were to take the 

test more than once, with no performance intervention, the score should be similar each 

time. In short, reliability ensures that random sources of error are minimized during the 

assessment so that there is consistency and repeatability. 

The assessment should be valid. Validity is critical to determining which assessments 

will produce the greatest results. Validity is the relationship between performance 

on an assessment and performance on the job. Specifically, validity demonstrates if 

the assessment measures a job-related characteristic and how well it measures that 

characteristic. There are three key methods used to determine the validity of a

assessment: 

•	Content-related validation is evidence that the questions or tasks included in an 

assessment actually represent the knowledge, skills, or abilities necessary to perform 

the job. Content validity is generally based on the results of a job analysis and 

subject matter expert judgment. Content validity is the easiest to achieve and is, 

therefore, a popular method used in Federal assessment practices. 

14 Corporate Leadership Council, Literature Review, “Employee Selection Tests,” Catalog No. 070-198-

213, Washington, DC, March 1998, p. 2.

15 The Future Foundation and SHL, Getting the Edge in the New People Economy, 2004, p. 

16 The Partnership for Public Service, Asking the Wrong Questions: A Look at How the Federal Governme

Assesses and Selects Its Workforce, Washington, DC, October 2004, p. 3.

What Makes a Good Assessment?
A Report by the U.S. Merit Systems Protection Board 7

Principles Of Assessment

•	Construct-related validation requires a demonstration that the assessment being 

used measures the construct (i.e., the psychological or physical characteristics 

that distinguish between people and how they will perform on the job, such as 

intelligence or sociability) it was intended to measure.

 

•	Criterion-related validation is the proven statistical relationship between 

performance on the assessment and performance on the job. It requires a 

validation study in which job incumbents are tested and the tests are compared 

to performance evaluation results (concurrent validity) or job applicants are tested 

and tests are later compared to performance results on the job (predictive validity). 

Because of its ability to best predict an applicant’s future performance on the 

job, criterion-related validity should be what organizations strive to achieve. As 

previously indicated, studies have shown that an increase in predictive validity will 

increase the percentage of new hires who will perform satisfactorily on the job.17 

However, a validation study also requires a certain level of expertise to achieve, 

making criterion-related validation more resource intensive. 

The most commonly used measure of predictive validity is the validity coefficient

This coefficient ranges in absolute value from 0 to 1.00  The closer the score

to 1, the stronger the relationship between the assessment tool results and job 

performance. A validity coefficient of .30 or higher is generally considered desirable 

for purposes of employee assessment.

The assessment should be used for the appropriate target population. Different 

assessments are appropriate for different situations. For instance, a job knowledge test 

that is designed to test an applicant’s knowledge of a specific field should not be used for 

an entry-level position that does not require prior job knowledge or experience. Another 

example is the multiple hurdle approach that MSPB has recommended in earlier reports. 

As part of this process, agencies use fast, accessible, and low-cost instruments in the 

early part of the assessment process, thereby saving assessments that have a higher cost 

to administer for later in the process when more precision is needed to identify the best 

candidate.18

Applicants should have positive perceptions about the assessment process. An 

applicant’s perception that an assessment is fair and job-related promotes cooperation 

and acceptance of the assessment process.19 Specifically, research shows that applicant 

perceptions of the selection process are important to their overall perception of the 

17 Taylor and Russell, “The Relationship of Validity Coefficients to the Practical Effectiveness of Tests i

Selection: Discussion and Tables,” pp. 565-578. 

18 U.S. Merit Systems Protection Board, Reforming Federal Hiring: Beyond Faster and Cheaper, July 2006, 

pp. 27-28

19 U.S. Office of Personnel Management, Assessment Decision Guide, http://apps.opm.gov/ADT. 
8 Job Simulations: Trying Out For A Federal Job

Principles Of Assessment

organization and whether they want to work for it. Results from a meta-analysis of 

86 independent studies demonstrate that applicants with favorable perceptions of the 

selection process were more likely to view the organization favorably. Therefore, the

were more likely to accept job offers and to recommend the employer to others.20 We 

know from previous MSPB research that word-of-mouth is a key way applicants find out 

about Federal employment opportunities, so these recommendations are important.

The assessment should be fair and unbiased. It is important to use assessment tools 

that are as unbiased and fair as possible and that do not result in adverse impact. Adverse 

impact means that the assessment creates a substantially different rate of selection for 

individuals of a particular ethnicity, race, or gender. To help hiring organizations comply 

with this principle and make proper use of tests and other selection procedures, the Equal 

Employment Opportunity Commission, the Department of Labor, the Department of 

Justice, and the former Civil Service Commission developed the Uniform Guidelines 

on Employee Selection Procedures.

21 It is important to ensure that assessment practices 

conform to these guidelines, not only to help improve applicant perceptions of the 

assessment process, but also to help save the organization from unnecessary litigation 

over selection practices.

In the next section, we discuss the different kinds of assessment methods that fall under 

our definition of “job simulation.” 

20 John P. Hausknecht, David V. Day, and Scott C. Thomas, “Applicant Reactions to Selectio

Procedures,” Personnel Psychology, Autumn 2004, Vol. 57, No. 3, p. 639.

21 http://www.uniformguidelines.com/uniformguidelines.html.
Executive Summary

A Report by the U.S. Merit Systems Protection Board 9

There is an American television series called House about a brilliant, but 

somewhat unbalanced, doctor who works with a team of diagnosticians to 

diagnose some of the most rare and difficult medical cases. At one point 

in the series, Dr. House’s team disbanded, and the hospital administrator forced 

him to hire two new fellows. She provided Dr. House with 40 resumes of qualified 

physicians from which to choose. Dr. House hired all 40. He then spent several 

episodes observing and evaluating the new doctors’ performance, firing those who 

did not perform to his standards. 

This type of flexibility in the hiring process would be ideal  After all, it seems tha

hiring all qualified applicants and evaluating their actual performance on the job over 

time would be the best way to determine who is the best qualified. However, Dr. 

House is a fictional character in a fictional hospital that does not have the same kind of 

resource limitations real organizations have. As mentioned previously, hiring—and then 

firing—the wrong person for the job is costly. Furthermore, applicants generally would 

not tolerate such a life-disrupting hiring process. 

There are other options, though  The next best thing to hiring all qualified applica

and evaluating their on-the-job performance may be to evaluate applicants’ performance 

on exercises that replicate as closely as possible different responsibilities of the job. In job 

simulations, the employer presents applicants with realistic, job-related situations and 

documents their behaviors to help determine their qualifications for the job. 

Job simulations can be high fidelity or low fidelity in their administration. High fidelity 

simulations use real materials, equipment, and/or scenarios to represent the duties of the 

job. For example, to assess applicants for a customer service position, an employer may 

sit applicants at an actual customer service work station with a telephone, computer, 

manual of standard operating procedures, and other work materials and have them roleplay one or more scenarios. A trained assessor may call them with a customer service 

complaint and rate applicants on how they respond to the situation. 

A low fidelity simulation, on the other hand, uses exercises that rely more on verbal or 

written instructions and do not require the applicant to actually perform or act out the 

situation. A low fidelity assessment for the customer service job may have the employer 

Job Simulations: 

What They Are

Definition
10 Job Simulations: Trying Out For A Federal Job

Job Simulations: What They Are

present a verbal or written description of a scenario and ask applicants to choose from a 

set of responses which they feel is most appropriate, rather than ask them to role-play. 

HR consultants report that the use of job simulations in the United States has risen 

steadily this decade, particularly in manufacturing, health care, and call center 

occupations.22 A recent assessment trends report found that 83 percent of studied 

companies prefer using realistic assessments in their hiring process, and simulated 

assessments were the top “plan-to-use” assessments identified by U.S. companies (31 

percent).23 Job simulations can include, but are not limited to, work samples, situational 

judgment tests, assessment centers, and job tryout procedures.24 We will provide more 

detailed descriptions of each of these assessments shortly, but first we will summarize 

some of the general advantages and disadvantages of job simulations as discussed by the 

professional literature.

Advantages

Higher Validity. Job simulation assessments, like those mentioned above, tend to have 

higher predictive validity than many other typical assessments, such as unstructured 

interviews, reference checks, work experience, and education level. This means that the

should be better at predicting future job performance. 

Better Job Fit. Job simulations tend to provide applicants with a realistic job preview, 

a result that can increase employee retention, productivity, and job satisfaction.25 By 

exposing applicants to the types of events, scenarios, and challenges to be confronted on 

the job, they will be better able to determine if the job is well suited to their knowledge, 

skills, abilities, and interests. In hiring for its client services department, one company 

moved from typing tests that measured only speed and accuracy to simulations that 

measured those characteristics plus the quality of client interaction. The company foun

that its 90-day success rate went from in the 70s up to 90 percent.26

22 Eilene Zimmerman, “Use of Job Simulations Rising Steadily,” Workforce Management, http://www.

workforce.com/section/06/feature/24/18/59/index.html, October 10, 2005.

23 Sarah S. Fallaw and Andrew L. Solomonson of Previsor Talent Measurement, 2009 Global Assessment 

Trends Report, p. 16.

24 Some researchers and agency representatives considered situational interviews to be job simulations as 

well. Because MSPB has published a report on structured, situational interviews, we did not include them as part of 

this study. For more information on this type of assessment, see The Federal Selection Interview: Unrealized Potential, 

February 2003. 

25 For more information on realistic job previews, see U.S. Merit Systems Protection Board, “Realistic Job 

Preview,” Issues of Merit, September 2008. 

26 Zimmerman, “Use of Job Simulations Rising Steadily.”

Overview of Advantages and Disadvantages
A Report by the U.S. Merit Systems Protection Board 11

Job Simulations: What They Are

Positive Applicant Perceptions. Because job simulations replicate the types of tasks 

performed in the actual job, applicants are more likely to view them as being fair and 

job-related. As previously noted, positive perceptions of the assessment can improve the 

result of the hiring process. In addition, studies have shown that applicants who view 

the assessment as being relevant to the job may work harder to perform better on the 

assessment.

Greater Degree of Fairness. Research generally supports the premise that job simulation 

assessments have lower rates of adverse impact, as well as a lower degree of exposure 

to discrimination lawsuits, based on the selection procedure. This not only saves th

employer resources having to defend assessment tools in court, but it also reinforces 

applicants’ positive perceptions of the process.

Overcome Faults of Other Assessments. Job simulations can help overcome the faults of 

non-simulated assessments, such as an applicant’s distortion of his or her own abilities 

or “faking” competence. Also, job simulations rely on actual behavior rather than 

the verbal descriptions offered during an interview, which makes them more accurate 

measures of actual ability.27

Disadvantages

Cost. Job simulations can cost more. The more advanced simulations require adde

expertise to develop than other, less complicated assessments, and this expertise would 

result in higher developmental costs. Plus, they can require more staff and training to 

administer and assess the results. The use of job-related material or equipment may als

add to the cost. 

Limited Scope. While job simulations can be used to assess multiple competencies, a 

single simulation exercise will often, out of design necessity, focus on a limited number 

of tasks or duties performed on the job. If a work sample is used for a clerical position 

to measure an applicant’s ability to type a memo, the assessment could miss other key 

aspects of the job, such as customer service skills. Therefore, job simulations are bes

used as one assessment in a multiple hurdle process, where a number of assessments are 

used in succession to measure different dimensions of the applicant’s ability. 

Not Suited to All Jobs. Many job simulations require the applicant to already have a 

certain level of knowledge, skills, or abilities to complete the assessment. Therefore, the

may not be appropriate for some entry-level or generalist occupations that do not require 

pre-existing knowledge.

27 Robert D. Gatewood and Hubert S. Feild, Human Resource Selection, 5th edition, Harcourt College 

Publishers, 2001, pp. 633-634.
12 Job Simulations: Trying Out For A Federal Job

Job Simulations: What They Are

Limitations of the Research. Some of the research reviewed for this study pointed to the 

fact that there were still many areas that need further research in terms of the utility 

of different job simulation methods. For instance, while some of the most referenced 

studies on work samples cite high levels of validity and low levels of adverse impact, some 

recent studies have questioned these research findings. We hope that bringing more 

attention to job simulation assessments will encourage the pursuit of additional research 

in this area.

Below, we provide basic information on typical job simulations that organizations 

may want to add to their assessment tool kit. Appendix A of this report contains a 

more in-depth look at each assessment. The discussions in this report are not mean

to be exhaustive. Many books and research studies have looked at different aspects of 

work samples, situational judgment tests, assessment centers, and job tryouts. We are 

providing context and generalized research findings so that readers can become familiar 

with the advantages and disadvantages of these assessments and make educated decisions 

on what is appropriate to pursue for their organization.

Types of Job Simulations

Work S

Definition Examples Advantages Disadvantages

Evaluates applicants’ jobrelated skills by having them 

perform actual activities or 

tasks that are physically or 

mentally similar to the duties 

they would perform on the job. 

A work sample assessment 

for a welder may include an 

onsite welding exercise. Most 

applicants will already have the 

basic knowledge to perform 

the task. Therefore, tes

developers just need to ensure 

the equipment is available 

and develop measurements 

to evaluate the products 

produced. 

A work sample for a customer 

service job might involve roleplay between the applicant 

and an “angry customer” (the 

assessor). The applicant ma

sit at a desk with a telephone, 

computer, and access to 

necessary records and standard 

operating procedures to be 

able to respond to the scenario. 

The caller would call with 

complaint and evaluate the 

applicant’s responses against 

pre-determined benchmarks. 

They are generally viewed a

having a high validity rating 

(.54), meaning that they are 

good predictors of future 

job performance.

They are generally viewed a

having low adverse impact 

and stand up well in selection 

discrimination litigation. 

Applicants are less able to 

“fake” proficiency. 

Applicants view them as 

fair because they can see the 

relationship to the job.

Work sample tests provide 

applicants with a job preview to 

better inform their decision on 

whether they are a good fit for 

the job.

They generally do not measur

aptitude or future potential.

Their scope is limited to onl

the competencies needed for 

the specific activity carried out 

during the test.

They are not very useful fo

tasks that take a long time 

to complete. 
A Report by the U.S. Merit Systems Protection Board 13

Job Simulations: What They Are

Situational Judg

Definition Examples Advantages Disadvantages

Presents applicants with a 

description of a work-related 

scenario and asks them to 

exercise their judgment by 

choosing, constructing, or 

evaluating alternative courses 

of action given the situation.

An applicant may be provided 

a paper and pencil test that 

contains several detailed 

scenarios. After reading 

through the scenarios, the 

applicant is asked to respond to 

the scenario. The following is 

brief example of a possible SJT 

question: 

You have noticed that there is 

a lack of cooperation and trust 

among the employees in the 

organization you manage. Thi

counter-productive behavior 

is adversely affecting both 

the quality and the quantity 

of the work produced by the 

employees. You would 

most likely...

a. Inform the employees that 

failure to cooperate and 

work harmoniously will 

result in disciplinary action.

b. Bring in someone to do 

some team building with 

the employees.

c. Meet with the employees to 

discuss your observations 

and identify the cause of 

the interpersonal problems.

d. Change some of the work 

assignments in order to 

attain a more cohesive and 

cooperative work group.*

They have moderately hig

levels of predictive validity 

(about .34).

SJTs are easily administered 

and scored, especially when 

using video-based or digital 

technology to administer and 

record answers.

Applicants can see the link 

between SJT scenarios and the 

work. As a result, they take 

the test seriously and try to do 

well. Also, the test provides a 

good preview of what the job 

will be like.

SJTs are generally not 

susceptible to “practice effects” 

(i.e., improved performance on 

the assessment if the applicants 

complete it more than once).

It is harder for dishonest 

applicants to remember and 

disclose to other applicants the 

longer SJT questions.

SJTs have lower adverse impact 

than many written tests 

(e.g., cognitive ability tests), 

particularly when video or 

digital technology is used to 

administer 

the test. 

SJTs help measure applicants’ 

responses to ambiguous 

conditions. Good SJT 

scenarios contain a rich 

set of details, only some of 

which help determine the 

correct answer. If the test 

provides insufficient detail, the 

question does not fully test an 

applicant’s ability to discern 

the relevant information and 

respond accordingly.

If correct answers are too 

obvious, the SJT can become 

a test of what applicants know 

they “should” do on the job 

rather than what they would 

actually do.

For some scenarios, four or five 

answer options might not cover 

the full range of actions, not 

capturing what the applicant 

might really do—right or 

wrong—on the job.

*

Example taken from Dennis A. Joiner, “Assessment Center Trends,” Presentation at IPMA-HR Assessment Council Conference 

on Personnel Assessment, June 23, 2004.
14 Job Simulations: Trying Out For A Federal Job

Job Simulations: What They Are

Assessment

Definition Examples Advantages Disadvantages

“A process employing multiple 

techniques and multiple 

assessors to produce judgments 

regarding the extent to which 

a participant displays selected 

competencies.”*

Assessment centers always 

use more than one exercise 

to measure the different 

applicant dimensions under 

review. Some of the more 

common exercises used in ACs 

include in-basket exercises (in 

which an applicant manages 

a set of tasks provided in 

a simulated “in-basket”), 

leaderless group discussions, 

structured interviews, and oral 

presentations.

They have moderately hig

validity ratings, meaning 

that they have been found 

to be good predictors of job 

performance, especially in 

terms of leadership abilities.

They have low adverse impac

and have actually been 

mandated by some courts to 

overcome selection bias in 

other instruments.**

Applicants view them as 

fair because they can see the 

relationship between the 

exercises and the job.

Assessment centers 

provide applicants with 

a job preview to better 

inform their decision on 

whether they are a good fit for 

the job.

The key disadvantage t

assessment centers is that they 

are resource intensive. The

take time and expertise to 

develop and organize. The

require multiple, trained raters. 

They require space, equipment

and materials to administer. 

All of these resources amount 

to a fairly significant cost. 

*International Task Force on Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center 

Operations, http://www.assessmentcenters.org/pdf/00guidelines.pdf, May 4, 2000.

**William C. Byham, “Section 2: Validity and Fairness,” What is an Assessment Center? The Assessment Center Method, 

Applications, and Technologies, http://www.assessmentcenters.org/articles/whatisassess2.asp.
A Report by the U.S. Merit Systems Protection Board 15

Job Simulations: What They Are

Job T

Definition Examples Advantages Disadvantages

Applicants are hired with 

minimal screening and are 

given an evaluation period that 

determines if they meet the 

established levels of satisfactory 

job performance. 

In the Federal Government, 

new employees are generally 

subject to a probationary or 

trial period. The purpose o

the probationary or trial period 

is to provide the Government 

the opportunity to evaluate 

the employee on the job to 

determine if the appointment 

should become final at the 

end of the period. Until the 

probationary period has been 

completed, a probationer is 

still just an applicant for an 

appointment. If used correctly, 

the probationary or trial period 

could be considered a job 

tryout procedure.

Job tryouts have been found 

to have rather high levels of 

predictive validity (.44). 

They are generally considere

fair and objective when carried 

out appropriately. 

They have high levels of fac

validity because the tryout 

period is on-the-job work. 

There is a high cost t

terminating lightly screened, 

low performers.

The key to ensuring a

effective, predictive job tryout 

is following through on 

terminating employees who 

do not meet the standards 

for satisfactory performance. 

Research shows this often does 

not happen.*

*MSPB, The Probationary Period: A Critical Assessment Opportunity, p.7.

Executive Summary

A Report by the U.S. Merit Systems Protection Board 17

Job Simulations: 

How Federal 

Agencies Use Them

Federal agencies have a number of tools available to them to assist in evaluating 

candidate qualifications. Some are better than others in predicting applicants’ 

future performance on the job. To use these tools effectively, agencies need 

to have adequate resources, expertise, and an understanding of employee assessment 

principles and practices. To understand how agencies are using job simulation 

assessments, we queried them about their typical assessment practices. 

Nature of Assessment Program

Figure 1. Agency Satisfaction with Applicants

and New Hires

6%

56%

34%

3%

13%

66%

22%

0%

10%

20%

30%

40%

50%

60%

70%

Excellent Very Good Good Fair Poor

Applicants New Hires

Satisfaction with Applicants and New Hires. In the questionnaire we sent to Federal

agencies, we asked about the quality of the agency’s applicants and new hires. As seen 

in Figure 1, respondents were generally positive about the quality of the applicants for 

their organizations’ vacancies, with 62 percent rating them as very good to excellent. 

Similarly, respondents were positive about the quality of the new employees selected 

by their organization. Over three-fourths rated them as very good to excellent. Th

numbers for new employees are in line with past research the MSPB has done with 

• 
18 Job Simulations: Trying Out For A Federal Job

Job Simulations: How Federal Agencies Use Them

supervisors having reported similarly high satisfaction with new hires.28 While the levels 

of satisfaction depicted in Figure 1 are impressive, there is still room for improvement. 

For instance, it would be in the Government’s interest if more agencies rated applicants 

and new hires in the “excellent” category. Furthermore, one-third of agencies rated 

applicants only as “good,” and almost a quarter rated new employees as only “good.”29 

In this regard, MSPB research has found that Federal agencies often use selection 

methods that are not very capable of distinguishing between the good candidates and 

the superstars.30 It is possible that if agencies used better assessment methods, selecting 

officials would be even more impressed with applicants and new hires.

 

Roles and Responsibilities. Ideally, HR staffs and selecting officials work closely 

together to identify, develop, and administer the tools used to assess applicant 

qualifications because HR staffs are often the assessment and selection experts in 

the agency and selecting officials are the subject matter experts (SMEs). We asked 

questionnaire respondents a number of questions related to the roles and responsibilities 

of HR staffs and selecting officials in the assessment process. 

First, we asked what level of knowledge HR staffs and selecting officials have about 

assessment tools. Keeping in mind that the questionnaires were generally completed 

by HR staff members, the results indicate that HR staffs are more knowledgeable about 

assessment tools than selecting officials. Eighty-four percent said HR was knowledgeable 

or very knowledgeable while 44 percent rated selecting officials the same.

Second, we asked who is typically responsible for deciding what assessment tools will be 

used. This is an area in which we would like, and expect, to see shared responsibilit

among the different groups involved in the selection process, and our expectation 

was borne out by the data. Few agencies relied on only one group to carry out this 

responsibility. Generally, HR had the highest level of responsibility for deciding what 

assessment tools would be used to measure applicant qualifications (79 percent of 

respondents said HR is typically responsible for deciding what assessment tools will be 

used), but there was some sharing of this role with selecting officials (68 percent) and 

subject matter experts and/or line staff (52 percent).31 A few respondents noted that they 

have Industrial/Organizational (I/O) psychologists or other testing staff who participate 

(18 percent). Finally, almost one-quarter (24 percent) reported that OPM typically assists 

in this role. 

28 For instance, see U.S. Merit Systems Protection Board, The Probationary Period: A Critical Assessment 

Opportunity, 2005; Building a High-Quality Workforce: The Federal Career Intern Program, 2005; Accomplishing Our 

Mission: Results of the Merit Principles Survey 2005, 2007; and In Search of Highly Skilled Professionals: A Study on the 

Hiring of Upper-Level Employees from Outside the Federal Government, 2007.

29 When we refer to “agencies” that responded to the interrogatory, this includes the total 35 responses 

received from the Department level and major sub-component level organizations. 

30 MSPB, Reforming Federal Hiring: Beyond Faster and Cheaper. 

31 Because respondents were instructed to select “all that apply,” percentages do not total 100.
A Report by the U.S. Merit Systems Protection Board 19

Job Simulations: How Federal Agencies Use Them

Selecting officials and SMEs should not be expected to be experts in employee 

assessment. Therefore, when agency representatives noted that these groups have a rol

in deciding what assessments to use, we asked how much help they receive from the HR 

office in making these decisions. Many respondents reported that the HR office consults 

regularly with selecting officials about their options (48 percent) or provides guidance 

when contacted by selecting officials who have questions (48 percent).

Types of Assessments Used. We then asked agencies what types of non-simulation

assessments they have used in the past year. As shown in Figure 2, the top instrument 

respondents reported using was the structured interview. This is a promising trend

Structured interviews have received considerable attention in recent years, with both the 

MSPB and OPM encouraging agencies to use them in place of unstructured interviews 

because research has found them to be better predictors of future performance.32 

Reference checks were the second most used assessment. As the MSPB reported in a 

2005 study, Reference Checking in Federal Hiring: Making the Call, reference checks can 

be a valuable tool, particularly in helping employers validate information provided by 

applicants. Given that the next most prevalent assessments are those that ask applicants to 

self-report their achievements (i.e., through itemization of education and experience; KSA 

narratives; and unstructured interviews) validation through reference checks becomes that 

much more important. Job simulations can provide an additional layer of validation.

Note: See Appendix B, Question 6 for assessment definitions.

32 Structured interviews employ objective, pre-determined rules for eliciting, observing, and evaluating 

interview responses. Unstructured interviews include questions that may be unplanned or vary across interviews, 

and the results are analyzed and applied subjectively.

21%

24%

42%

49%

52%

64%

76%

82%

85%

91%

94%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Structured interviews 

Reference checks

Training and experience ratings

Educational level

KSA narratives

Unstructured interviews

Grade point average

Accomplishment records

Biographical data instruments

Cognitive ability tests

Job knowledge tests

Figure 2. Percent of Agencies that Have Used the Assessment 

in the Past Year

_.... I I 

- I I 

- I I 

• I I 

- I I 

• I I 

- I I 

• I I 

- I I 

• I I 

- I I 

~ I I I I I I I I I/ ,' 
20 Job Simulations: Trying Out For A Federal Job

Job Simulations: How Federal Agencies Use Them

In looking at the assessments being used most by those agencies responding to our 

questionnaire, it becomes apparent that the assessments rely heavily on self-reported 

information, such as interviews, training and experience ratings, and KSA narratives. 

Reference checks can help validate some of that information, but they have their 

limitations, given that prior employers may be careful in what they divulge for fear of 

litigation. 

As previously discussed, job simulations put applicants in realistic, job-related situations 

and document their response or behavior to determine their qualifications for the job. 

Because of this advantage, we explore the extent to which agencies are currently using job 

simulations, the barriers they face in using them, and the implementation procedures for 

those who do use them.

Extent to which Job Simulations Are Used. Fewer than half of the organizations

responding to our questionnaire (16 respondents) used a job simulation in the past 

year. Based on prior research and anecdotal information, we were not surprised by this 

somewhat low number. But we need to be cautious and try not to read too much into 

the responses from only 16 organizations. Their observations can provide us with som

valuable context in considering how effective the use of simulations can be, but their 

experiences are only a glimpse and should not be generalized to all organizations that use 

this type of assessment. 

Of those that did use job simulations, the work sample was the most popular, as shown 

in Table 1. After work samples, the next most popular job simulation was the assessment 

center, which is more complex to design and more resource intensive to administer. 

No organizations reported using the job tryout.33 This finding was not surprisin

given that job tryouts often rely on minimal applicant screening and assume that 

the organization can easily separate employees once they are on-board. A job tryout 

simulation may be appropriate for a limited category of Federal jobs, but it would require 

the use of tax payer resources to hire applicants after limited screening, put them on the 

payroll, train them, and separate them if they fail. Therefore, agencies should be cautiou

in using this type of assessment and only when there is a strong business case to do so. 

33 New Federal employees are generally subject to a probationary or trial period during which agencies 

evaluate the employee to determine if the appointment should become final at the end of the period. If used 

correctly, the probationary or trial period could be considered a job tryout procedure. Because MSPB’s 2005 

probationary period report looked at this assessment in-depth, we specifically asked respondents not to include their 

use of the probationary period as a job tryout. 

Use of Job Simulation Assessment
A Report by the U.S. Merit Systems Protection Board 21

Job Simulations: How Federal Agencies Use Them

Table 1. Types of Job Simulations Agencies Used in Past Year

Simulation # of Agencies

Work Sample 9

Assessment Center 7

Situational Judgment Test 5

Job Tryouts 0

Most organizations that used job simulations used them for less than 10 percent of their 

vacancies in the past year, as shown in Table 2. These agencies generally have a variet

of mission-critical occupations (only some of which are amenable to job simulation 

assessments) or are using simulations for specialty areas (such as leadership positions). 

The agencies that use them for more than 50 percent of their vacancies are fairl

homogenous agencies that do volume hiring into one or two entry-level, mission-critical 

occupations, such as law enforcement or foreign service officers. 

Table 2. Percent of Vacancies for which Agencies Used Job Simulations in Past Year

Percent of Vacancies Number of Agencie

Less than 10 10

11-25 2

26-50 1

51-75 1

More than 75 2

Deciding to Use Job Simulations. We asked agencies how they determine whether to

use simulations, and they cited a number of factors that influence this decision. First, 

agencies noted that the results of the job analysis helped determine whether the position 

would be amenable to a simulation. Once they identified the key tasks of the job and 

the competencies and skills needed to carry out those tasks, it became easier to see what 

types of assessments would best measure those competencies. 

Budget was another driving force behind the decision. Because simulations generally 

require more resources to develop and/or administer, agencies have to ensure they have 

the budget necessary to support the assessment. 

Another factor appears to be the relationship between selecting officials and HR staffs. 

When a consultative relationship exists, there is more communication and discussion 

of what would be the best assessments to use for the position/occupation. In addition, 

such a relationship seems to foster more openness to using non-traditional types of 

assessments. 
22 Job Simulations: Trying Out For A Federal Job

Job Simulations: How Federal Agencies Use Them

Jobs and Skills for which Simulations Are Used. We asked agencies to identify the

occupations for which they used job simulations and found that agencies used them for 

a wide variety of occupations. Some agencies used them for support positions such as 

clerical, human resources, or information technology positions. Other agencies used 

them for mission-critical occupations, such as those in health care or law enforcement. 

Some reported using them for all positions above a certain grade level, and others use 

them only for leadership positions. 

The types of competencies for which agencies used simulations were a bit easier t

categorize, but still were varied across organizations. Agencies used them to measure 

competencies such as technical skills, customer service skills, communication, problem 

solving, decision-making, leadership, interpersonal skills, achieving results, and flexibility.

How Job Simulations Are Used. Over half of the respondents who reported that their

organizations had used simulations in the past year indicated that they used them as one 

hurdle in a multiple hurdle process, as opposed to a stand-alone assessment. A multiple 

hurdle approach uses a set of valid assessment procedures successively to manage the 

candidate pool and narrow the field of qualified candidates.34 Research has found that 

using good assessment procedures in succession can improve the ability of the assessments 

to predict job performance, adding to the quality and cost benefit of the process.

The Federal assessment process can be broken into two distinct steps  First, applicant

are assessed to ensure that they meet the minimum requirements to perform satisfactorily 

on the job—what the Government refers to as minimum qualifications. Second, for 

those who meet minimum qualifications, their relative qualifications are assessed to make 

distinctions among the qualified applicants. Different assessment tools can be used to 

carry out these steps. All of our respondents reported using simulations for assessing 

relative qualifications, not for making minimum qualification determinations. Using 

simulations in this way is understandable. Because they are generally more resource 

intensive to administer, job simulations can cost more per applicant to administer. 

Therefore, using them to distinguish among the smaller pool of the most qualifie

applicants is a more judicious use of resources. 

Implementing Job Simulations. There are some key steps to implementing jo

simulation assessments: (1) the test developer is selected; if he or she lacks expertise, 

arrangements should be made for an expert to assist; (2) the test is developed; (3) the test 

administrator is selected and trained; (4) the test is administered; and (5) the test results 

are assessed. We asked agencies how they carry out these steps. We found that selecting 

officials have a lot of responsibility, but not necessarily a lot of assistance.

34 For more information on the multiple hurdle approach, see U.S. Merit Systems Protection Board, “Fewer 

Hoops, Higher Hurdles,” Issues of Merit, September 2002; “How Many is Multiple,” Issues of Merit, July 2003; and 

Identifying Talent through Technology, 2004, pp. 75-77. 
A Report by the U.S. Merit Systems Protection Board 23

Job Simulations: How Federal Agencies Use Them

Almost half of the organizations that use job simulations indicated that the selecting 

official is typically responsible for developing the test. In these cases, the selecting official 

received no assistance from the HR staff or I/O psychologists, though some did receive 

assistance from a contractor or subject matter expert. This occurred despite the fac

that few of the organizations that used simulations indicated that selecting officials are 

knowledgeable or very knowledgeable about the assessment tools available for measuring 

applicant qualifications. 

It is of concern that assessments are being developed and administered by individuals 

who may not have the expertise necessary to develop, administer, assess, and defend the 

tests. However, we must keep in mind that this was reported by only a few organizations 

and cannot be generalized to all Federal agencies and therefore do not provide enough 

evidence of a systemic problem. Nonetheless, we note that if selecting officials have 

significant responsibility for developing assessments, it is especially important for them to 

have assistance from assessment experts. Without the proper expertise, simulations could 

lead to erroneous or less than optimal selections and/or adverse impact. 

In terms of administering simulations, almost half of the organizations that used job 

simulations reported that the selecting official was typically responsible for administering 

the test. SMEs were involved in administering the simulations in about a third of the 

organizations. 

The fact that selecting officials and SMEs have a lot of responsibility in administerin

assessments is not in and of itself a problem, as long as those participants receive the 

proper training to carry out their responsibilities. Simulation assessments can require 

significant training to ensure that administrators understand their role in the assessment 

process. However, as Table 3 demonstrates, some organizations may not be providing 

sufficient training in the different phases of the assessment process. For instance, the two 

organizations that reported that the selecting officials administer the simulations with no 

assistance also reported that administrators receive no training. 

Table 3. Training Provided for Administering Simulations

Number of Days Number of Agenci

5 or more days 2

2-4 days 2

1 day or less 3

No training 2

Don’t know 6

Results of Job Simulations. Most of the organizations that used job simulations in 

the past year believed that the simulation tests increased the quality of the agency’s 

selections. Unfortunately, few organizations reported actually measuring the impact. 

The organizations that did measure the effectiveness of these assessments generall
24 Job Simulations: Trying Out For A Federal Job

Job Simulations: How Federal Agencies Use Them

used surveys of HR and selecting officials, measured the rate of successful probationary 

employees, and/or conducted validation studies.

Barriers to Using Job Simulations. To help gain a better understanding of why few

agencies are using job simulations, we asked all of our respondents what obstacles they 

faced in using job simulations or what factors kept them from using these assessments. 

Not surprising, the top barriers cited were related to a lack of resources and knowledge 

rather than amenability, as shown in Table 4. More agencies might be inclined, 

therefore, to use job simulations if they had more knowledge or training in developing 

and administering these assessments and more resources to devote to these steps.

Table 4. Barriers to Using Job Simulations

Barrier Percent of All 

Respondents

The agency does not have the time required to develop assessments. 

Selecting officials do not have enough knowledge about these types of assessments to 

determine if they would be beneficial.

55

The HR staff does not have enough knowledge about these types of assessments t

determine if they would be beneficial.

52

The agency does not have the resources to develop and/or administer them. 

The agency does not have the expertise to develop and/or administer them. 

The agency does not have the time required to train those who administer th

assessments.

41

Other, such as lack of upper level support; fear of litigation for improperly 

administered or invalid assessments; potential increase in time to fill the vacancy; and 

lack of resources for nationwide onsite assessments one agency felt could discourage 

diversity by biasing the process toward local applicants.

35

Agency uses other assessments they believe better differentiate among candidates. 24

The agency’s jobs do not lend themselves well to this type of assessment. 
Executive Summary

A Report by the U.S. Merit Systems Protection Board 25

As explained earlier, the MSPB is responsible for conducting special studies 

of Federal HR practices, policies, and procedures to ensure that they adhere 

to the merit system principles and do not result in prohibited personnel 

practices. Given that mission, we generally write reports that contain definitive 

recommendations about what agencies should or should not do in carrying out 

their HR responsibilities. For instance, we have recommended that agencies use a 

structured format to conduct job interviews and reference checks because those are 

strategies from which all organizations using those assessments can benefit. We have 

also recommended that agencies do a better job of using the probationary period to 

terminate employees who cannot perform at the expected level.

This report is a little different  We are not advocating that all agencies use job simulatio

assessments, nor are we providing specific recommendations about what assessment 

methods to use. Instead, we recommend an assessment strategy that agencies should 

consider adopting. The steps in the strategy will assist agencies in making informe

decisions about the type of assessments that will help ensure that they are hiring on the 

basis of relative ability, knowledge, and skills, in adherence to the merit system principles. 

There are many factors to consider when choosing which type of assessment to use t

evaluate applicant qualifications, and job simulations may or may not be appropriate. 

The strategy presented below will help the agency determine what assessments ar

appropriate to the given situation—whether it is a job simulation or a non-simulation 

assessment. The strategy comes from a review of professional literature on assessmen

and selection, lessons learned from the agencies that responded to MSPB’s questionnaire, 

agency interviews, and interviews with OPM officials who have experience working with 

agencies to improve their assessments. 

Some of the steps in this strategy will require agencies to devote more time and resources 

to the hiring process than they currently do. With the current emphasis on improving 

the timeliness of the Federal hiring process, these steps may appear counterintuitive. 

However, they can help improve the quality of agency selections and, therefore, the 

ability of agencies to effectively achieve their missions. In addition, much of the 

necessary work can be done before a position becomes vacant, thereby not impacting the 

timeliness of individual HR actions.

Formulating An 

Assessment Strategy
26 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

OPM defines job analysis as a “systematic procedure for gathering, documenting, and 

analyzing information about the content, context, and requirements of the job.”35 Th

Code of Federal Regulations requires that “[e]ach employment practice of the Federal 

Government generally, and of individual agencies, shall be based on a job analysis...”36 

The Uniform Employee Selection Guidelines call job analysis essential to the professiona

practice of employee selection.37 

The typical job analysis will determine the relative importance of the job’s duties an

tasks and identify the KSAs necessary to perform them. In addition, the job analysis 

will identify other factors that impact the ability to carry out the job’s duties, such as 

tools and technology, work environment and relationships, and training and licensure 

requirements.38 

Ultimately, the job analysis demonstrates the relationship between the duties and tasks 

performed on the job, and the competencies and KSAs required to perform the tasks. 

This information can then be used to inform a number of workforce managemen

decisions, including the development of the position description, compensation, 

recruitment strategies, onboarding strategies, training and development needs, and 

deciding on the assessment methods to use. For the purpose of this report, the job 

analysis should be used to identify job content, the competencies required, and the 

assessment methods to use, as well as establish minimum standards for assessor training. 

A job analysis is carried out by a “job analyst.” This person must know the job well an

or have extensive training in carrying out the analysis. If the person has only one of these 

two attributes, a team approach may be used. In fact, the most effective job analyses are 

often performed through cooperative ventures in which a subject matter expert provides 

the job knowledge and the HR staff or I/O psychologist translates that information into 

usable formats and applications. 

Many methods can be used to conduct a job analysis. These include direct observatio

of employees, incumbent and/or supervisor interviews, structured questionnaires, expert 

panels, task inventories, checklists, and work logs. The critical incident technique lend

35 Office of Personnel Management, Delegated Examining Unit Operations Handbook, 2007.

36 5 C.F.R § 300.103 

37 Uniform Guidelines on Employee Selection Procedures, http://www.uniformguidelines.com/

uniformguidelines.html#88. 

38 OPM’s Delegated Examining Operations Handbook 2007 provides detailed guidance and tools on how 

to conduct an appropriate job analysis. The handbook can be found at http://www.opm.gov/deu/Handbook_200

DEO_Handbook.pdf. 

(1) Conduct a Job Analysis
A Report by the U.S. Merit Systems Protection Board 27

Formulating An Assessment Strategy

itself to developing scenarios for many simulation exercises.39 A typical method of job 

analysis would be to collect information from a small group of job incumbents through 

interviews or focus groups. The resulting duties, tasks, and competencies are the

distributed to a larger group of incumbents through a questionnaire. Those incumbent

rate the importance and frequency of each duty and task and the importance and need 

of the related KSAs. The job analyst would then use the information to prepare a jo

description. 

While the method may differ, the job analysis should ultimately collect information 

regarding:40

•	The basic duties and tasks of the position, including frequency, importance

duration, effort, skill, complexity, equipment, and standards.

•	The competencies and KSAs required to perform the job  Job analyses typically stat

the minimal requirements for the job, though some experts recommend identifying 

the requirements necessary to perform that job at a higher level and focusing on 

outcomes rather than duties and tasks. In particular, the critical incident technique 

is a process that identifies behavior or events that make a significant contribution 

to an activity, such as the KSAs that distinguish satisfactory performance from 

unsatisfactory performance. 

•	The environment in which the duties are performed, particularly any physica

requirements that may pose obstacles to accomplishing the tasks, such as any 

unpleasant or risky conditions.

•	The tools and equipment necessary to carry out the duties and a description of ho

they are used and what skill level they require.

•	The relationships required to carry out the job, such as supervision that is given o

received or relationships with internal or external stakeholders.

The results of the job analysis will identify the critical tasks of the job and the skill

necessary to carry out those tasks. Once these have been established, the organization 

can use that information to identify which assessments would best measure the identified 

KSAs, including job simulations. For instance, if a job requires already established 

knowledge of particular tools or equipment, a work sample could help identify those 

candidates who already possess that knowledge. In another example, the job analysis may 

identify the critical incidents incumbents may find themselves in that require a high level 

of judgment. Those situations could be used as the basis of a situational judgment test

39 For more information on this technique, see John C. Flanagan, “The Critical Incident Technique,

Psychological Bulletin, Vol. 51, No. 4, July 1954.

40 HR-guide.com, “Job Analysis: Overview,” Job Analysis Internet Guide, 1999, http://www.hr-guide.com/

data/G000.htm. 
28 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

The results of the questionnaires and agency interviews we conducted demonstrate that th

agencies that effectively use job simulations base them on up-to-date job analyses. Some 

of them update the analyses on a scheduled basis, some as necessary, but all indicated that 

the job analysis is an important step in identifying how to best use the simulations.

Anecdotal observations from some of the agencies we interviewed, including OPM, 

indicated that the lack of an up-to-date job analysis is a key barrier to agencies’ ability 

to effectively establish a new assessment process, such as simulation assessments. A job 

analysis can take a significant amount of resources to complete; however, it provides the 

roadmap for the assessment process. Those involved in assessment and selection need t

understand the job as it currently stands before they can determine how to fill it. 

By using an old job analysis, an organization may miss some key aspects of the job that 

it needs to consider when hiring a new person. Technology is redefining the work we 

do and how we perform it. Manual work is declining while knowledge-based work is 

increasing. These trends could easily impact the competencies needed to effectively carr

out the duties of a position. Therefore, using an out-dated job analysis could result i

hiring the wrong person with the wrong skills. Ensuring that job analyses are current 

can reduce the resources it will take later to try to train that person for the job or to have 

to re-recruit for the position. 

Following the job analysis, the agency will know what competencies and KSAs should be 

tested. The next step is to identify which assessments to use  As discussed earlier, one o

the key barriers to using job simulations was lack of knowledge about them. Therefore

this is where organizations need to do their homework and educate the HR staff, 

selecting officials, and other agency leaders about assessments, including job simulations. 

The number of assessment tools available to organizations is extensive, and they all hav

their advantages and disadvantages. They differ in a number of areas, such as: 

•	Purpose— job selection, promotion, development;

•	What they are designed to measure— competencies, work styles, values;

•	What they are designed to predict— job performance, managerial potential;

•	Format— paper and pencil, video or online, role-play;

•	Assessment characteristics— level of standardization, objectivity, and 

quantifiability; and

•	Type of administration— individual versus group.

41 U.S. Department of Labor, Employment and Training Administration, Testing and Assessment: An 

Employer’s Guide to Good Practices, http://www.onetcenter.org/dl_files/empTestAsse.pdf.

(2) Identify the Assessments
A Report by the U.S. Merit Systems Protection Board 29

Formulating An Assessment Strategy

Helping Choose an Assessment

There are a number of resources available to agencies that discuss the different types o

assessments and what to consider when making this decision. Of particular note, OPM has 

developed the Assessment Decision Guide and Assessment Decision Tool, both of which are 

available on OPM’s Web site at http://apps.opm.gov/ADT/. The Decision Guide summarize

a number of popular assessment methods and discusses the different dimensions of each 

assessment, including the validity, reliability, resources needed, and time to develop. Th

Decision Tool is an interactive system that allows the user to input information regarding 

the hiring situation and receive customized information on which assessment tools may meet 

the specific hiring need. The user can input details about the hiring situation, including th

competencies to be assessed, or ask for information about a particular assessment tool. Both 

cover simulation assessments as well as non-simulation assessments.

When researching the assessment tools available, there are a number of factors to consider 

that will help identify which tools are best for the specific hiring situation, such as: 

Available resources. As noted earlier, one of the key barriers to using job simulations was 

the lack of resources and expertise available to develop and administer these types of 

assessments. The resources needed include the time, money, staff, and expertise availabl

to develop and administer the assessments, including the training and time requirements 

for each person charged with assessing the applicants. An organization that has an 

ample budget, dedicated assessment staff, and supportive leadership will generally have 

the resources necessary to carry out some of the better assessments. Many organizations 

lack these advantages and may need to find ways to work with limited resources. For 

instance, if an agency does not have the expertise to develop certain assessments, it may 

be able to find the money to hire a contractor or to partner with an agency with similar 

hiring needs to develop and administer the assessment. 

Job simulation assessments require different levels of resources. A simple work sample 

could be fairly easy to develop and administer. For instance, an organization that 

identifies writing ability as a key competency could work with HR to develop a writing 

exercise that is rated by SMEs using standard benchmarks. This could require fe

resources and little expertise. On the other hand, an organization that wants to measure 

management potential through an assessment center will require extensive resource 

commitments in terms of obtaining the expertise to develop and validate the different 

exercises, training the assessors and providing them the time they need to carry out their 

responsibilities, and setting up the necessary logistics, materials, and equipment.

MSPB’s studies have noted that many agencies do not have the expertise and resources 

necessary to carry out high-quality assessment programs. OPM does provide assistance, 

but because of its own budget cutbacks, its services are available mostly on a reimbursable 
30 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

basis. MSPB’s reports have long recommended that Congress provide OPM the funding 

necessary to assist agencies in developing assessment tools that create the best return 

on investment for the Government. Even if OPM were to focus on Governmentwide 

occupations, high-volume occupations, and/or severe shortage occupations, the 

Government would still benefit from the economies of scale achieved. 

When making decisions on how to allocate resources, agencies need to weigh the fact 

that it may be more costly in the long run to make poor hiring decisions than to spend 

the money to make good ones. As mentioned earlier, research indicates that the actual 

cost of hiring the wrong person for a job—including wasted salary, benefits, training 

costs, and hiring time—can be up to three times the employee’s salary.42 Poor selections 

can also result in lost productivity because of the time it takes a manager to carry out 

an adverse action.43 In addition, poor selection can lead to increased turnover and 

absenteeism, as well as resentment among employees who often must complete the work 

which someone else has stopped doing.44

On the other hand, different lines of research suggest that using good assessment 

practices can help hire better people, which can lead to increased productivity and 

revenue gains. In terms of hiring better people by using better assessment methods, 

Taylor and Russell conducted a notable study in I/O psychology that demonstrates that 

increasing the predictive validity of an assessment will increase the percent of new hires 

who will perform satisfactorily on the job.45 

Studies have shown that making selections based on the candidate’s ability to do the 

work can lead to higher organizational performance and increased financial benefits.46 

For instance, utility analysis has been used to estimate the cost benefits of changing a 

selection procedure. In Schmidt and Hunter’s study on validity and utility, they looked 

at the variability of employee performance and found that a “superior skilled worker” 

produces 32 percent more output than an average worker, and a superior manager or 

professional produces 48 percent more output.47 

42 Corporate Leadership Council, Literature Review, “Employee Selection Tests,” Catalog No. 070-198-

213, Washington, DC, Mar. 1998, p. 2.

43 Laurence Karsh, “The Hidden Costs of Poor People Management,” Inc.com, Dec. 2004, downloaded o

June 14, 2005, from http://pf.inc.com/articles/2004/12/karsh.html.

44 The Partnership for Public Service, Asking the Wrong Questions: A Look at How the Federal Governme

Assesses and Select Its Workforce, Washington, DC, October 2004, p. 3.

45 Taylor and Russell, “The Relationship of Validity Coefficients to the Practical Effectiveness of Test

in Selection,” pp. 565-578. The Taylor-Russell tables calculate the increase in performance using the base rate o

success, the level of assessment validity, and the selection ratio. 

46 Terpstra and Rozell, “The Relationship of Staffing Practices to Organizational Level Measures o

Performance,” 1993, and Watson Wyatt Worldwide, The Human Capital Index: Linking Human Capital and 

Shareholder Value, 1999.

47 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 26
A Report by the U.S. Merit Systems Protection Board 31

Formulating An Assessment Strategy

Research in Economic Value-Added also suggests that employing a superior, rather than 

average, performer will result in huge economic and productivity gains.48 Furthermore, 

Schmidt and Hunter’s analysis of selection utility literature found that improving hiring 

methods typically leads to large gains in economic value and the gains are directly 

proportional to the size of the increase in predictive validity.49 They went so far as to sa

that “in economic terms, the gains from increasing the validity of hiring methods can 

amount over time to literally millions of dollars. However...by using selection methods 

with low validity, an organization can lose millions of dollars in reduced production.”50

To reduce the costs associated with bad selections and improve the organization’s ability 

to carry out its mission, it is important to employ good assessment strategies that help 

identify the best candidates for the job. While research indicates that using good 

assessment practices may increase the bottom line, the agency’s leadership ultimately 

decides how important assessment tools are compared to other priorities. To help ensure 

that agency leaders understand the impact of good assessment practices on agency results, 

HR staffs need to build the business case for making assessment a priority and investing 

the necessary resources to it, even when the best choices may be the more costly ones. 

 

Required skills. Some assessments are better than others for testing specific skills. For 

instance, because work samples often require that applicants already possess some of 

the knowledge, skills, or abilities necessary for the job, they may not be appropriate 

for measuring potential but may be good for a later phase of testing. A situational 

judgment test is an effective measure of social skills but is less likely to be effective at 

evaluating technical or motor skills. An assessment center can be used to test multiple 

competencies, but the resource requirements make them a better choice for missioncritical and/or high-volume occupations rather than for single vacancies. So, when 

choosing assessment methods, the organization must identify what it wants to measure 

and determine which assessment best evaluates that competency, knowledge, skill, or 

ability. Some of the time, a job simulation will be appropriate; other times, a nonsimulation test will be best.

Assessment quality. As discussed earlier in this report, there are several factors that serve 

as the foundation for high-quality assessments. The assessment should b

•	Reliable—produce consistent results;

•	Valid—measure what it was intended to measure; and

•	Fair—be appropriate for the targeted applicant pool, be viewed by the applicant as 

unbiased, and reduce adverse impact.

48 Spencer, “The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs,” 200

49 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 26

50 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 27
32 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

When developed and administered properly by qualified testing professionals, job 

simulations can meet all of these criteria.

Number and placement of assessments. There are no rules about how many assessments a

organization should use in the hiring process. It depends on the job, the competencies 

necessary to carry out the job, and the resources available. 

MSPB’s reports have long advocated a multiple hurdle approach to assessment. This typ

of approach can help avoid poor selection by using a set of relatively valid assessment 

procedures successively to manage the candidate pool and narrow the field of qualified 

candidates. Research has demonstrated that using good assessment procedures in 

succession can improve the ability of the assessments to predict job performance, adding 

to the quality and cost effectiveness of the process.51 

Each assessment tool should be used to complement, not replicate, one another. The

should be implemented in a timely manner so that good applicants do not drop out of 

the process. Ideally, assessment procedures should be selected and sequenced based on 

cost and benefit. For instance, tools that are less costly to administer should be used 

in the beginning stage of the assessment process when the candidate pool is largest. A 

situational judgment test could serve well as an early hurdle because it is effective at 

narrowing the candidate field while requiring fewer resources to administer and score. 

Performance-based simulations, such as assessment centers or work samples, might be 

more effectively used later in the assessment process because they can take more resources 

to administer to large groups of applicants though they make better distinctions among 

applicant qualifications. This type of multiple hurdle approach can help agencie

effectively manage their resources while increasing the quality of their selection process.

Number of expected applicants. To get the best return on investment for the assessment, 

the organization should consider how many people it expects will apply for the position. 

As mentioned above, we recommend selecting and sequencing assessment procedures 

based on cost and benefit. If the organization anticipates a large applicant pool, then 

a low-cost screening assessment would be appropriate to narrow the applicant field. 

However, if it is a hard-to-fill position that generally receives few applicants, then it 

makes sense to go straight to the higher cost but more precise assessment tool—saving 

time, money, and applicant burden by using fewer assessments. 

Applicant burden. Two of the key complaints about the Federal hiring process are its 

complexity and its length. Assessment procedures can add to both of these issues. 

Therefore, it is important to ensure that the assessment methods the organization choose

are implemented in a thorough but timely manner. In terms of the multiple hurdle 

process, while successive hurdles can improve the quality of the hiring process, excessive

hurdles can impede the effectiveness of the hiring process. Too many hurdles can result 

51 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 26
A Report by the U.S. Merit Systems Protection Board 33

Formulating An Assessment Strategy

in applicant attrition and do little to improve hiring decisions. An excessive number of 

assessments can also deter qualified applicants from applying because of the applicant 

burden. 

Applicant burden is an issue to consider when determining whether job simulations 

are appropriate. Job simulations, as well as other assessment tools such as in-person 

interviews, can present a significant burden to applicants if, for example, they require 

physical attendance at the test administration site. Applicants may then have to use their 

time and money to get to the location. Having a number of sites available or paying 

for applicant travel could help decrease the applicant burden but it would increase the 

agency’s administration costs. 

There are tools available to help organizations reduce applicant burden, as well as agenc

cost, when using job simulations. Two such tools are described below: 

Video/Digital Technology. The use of video or digital technology has bee

increasing over the past decade. Video or digital technology can be used in test 

administration to present the applicant with the test instructions, contextual 

information, practice scenarios, and/or the actual test scenarios, questions, or items. 

Video and digital technology can also be used to capture the applicants’ answers. 

Assessors can then evaluate candidates’ responses at a later, more convenient time and 

location or computers can be used to score multiple-choice items. The advantages t

this approach are greater standardization of the assessment process, a more efficient 

and cost-effective administration and evaluation process, and a potentially higher 

degree of fidelity of the assessment itself. The downsides to the approach includ

less interpersonal contact with the applicant, inconclusive research on the validity of 

video/digital administration versus traditional paper and pencil administration, and 

the potential for the technology to fail during the test.

Unproctored Internet Testing. Unproctored Internet testing (UIT) is a more

controversial procedure in assessment circles. Generally, when administering a job 

simulation (as well as other tests) in proctored testing, the applicant appears at a 

location, checks in with the administrator, presents identification, and is observed 

while completing the test. These procedures help assure the security and consistenc

of the testing procedures. In UIT, the test is placed (securely or non-securely) on an 

Internet site, and applicants complete the test in the setting of their choice (at home, 

at work, at a local library). Organizations in the private and Federal sectors have 

become more interested in this approach because it can save considerable resources 

in terms of the time, money, logistics, and staff needed for establishing testing sites.52 

In addition, UIT can help reach and test a larger applicant pool, reduces applicant 

52 MSPB did not ask about the use of UIT on the interrogatory sent to agencies, and therefore has no 

specific data on the extent to which it is used in the Federal Government.
34 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

travel costs, standardizes the information provided to applicants, limits human 

administrator errors, and provides a cutting edge image to the applicants. A recent 

survey found that nearly 60 percent of U.S. companies surveyed permit the use of 

remote testing (for example, from their home).53

Nonetheless, unproctored Internet testing has serious drawbacks, including:

•	Inability to establish that a third party is not taking the test for the applicant; 

•	Potential for the applicant to use materials not permitted by the testing 

instructions;

•	Test content exposure;

•	Nonstandardized testing conditions;

•	Potential for technical problems; and,

•	Some researchers’ questioning of the validity of UITs.54

Users of UIT have proposed that there are ways to negate many of these drawbacks. 

For instance, the organization can provide protective procedures, to include using 

warnings, the right to re-test, applicant identifiers and tracking systems, and a 

multiple hurdle process that validates the UIT scores. As UIT matures, assessments 

are likely to use more sophisticated computer adaptive tests and high fidelity 

simulations that make it more difficult to cheat. 

When deciding whether to use unproctored Internet tests, organizations should 

weigh the advantages and disadvantages thoroughly. While UITs may make the 

hiring process cheaper and faster, they may undermine the quality of the selections 

made if sufficient protections are not put into place. 

Once the organization knows what competencies need to be tested and what assessments 

it will use to test those competencies, it needs to develop the testing procedures.55 Th

first step is to identify who will develop them. Those chosen to develop the assessment

should be qualified test developers who have experience not only developing tests, 

but also validating and defending them legally when necessary. It is not a good idea, 

therefore, to have selecting officials developing the tests on their own. Instead, as 

53 Fallaw and Solomonson of Previsor Talent Measurement, 2009 Global Assessment Trends Report, p. 12.

54 For instance, see how several panelists differ in their views of unproctored Internet testing, its utility, and 

its validity: Nancy T. Tippins, James Beaty, Fritz Drasgow, Wade M. Gibson, Kenneth Pearlman, Daniel O. Segall, 

and William Shepherd, “Unproctored Internet Testing in Employment Settings,” Personnel Psychology, Spring 2006, 

Vol. 59, No. 1, p. 189.

55 See 5 C.F.R § 300, Subpart A—Employment Practices, for the principles governing Federal employment 

practices that affect the recruitment, measurement, ranking, and selection of individuals for initial appointment. 

(3) Develop Testing Procedures
A Report by the U.S. Merit Systems Protection Board 35

Formulating An Assessment Strategy

reported by some of our questionnaire respondents, a consultative relationship among the 

selecting official, test developer(s), and HR staff does appear to be a better approach to 

developing nontraditional types of assessments such as job simulations. For that reason, 

we encourage collaboration throughout the entire test development process.

Some organizations will have the necessary in-house expertise, but many will not. Th

latter organizations may want to consider procuring the expertise from an outside source, 

such as OPM or a private contractor. Keep in mind, however, that the agency still 

must devote the necessary resources to the effort, even if it hires a contractor. The tes

developers will need assistance from SMEs in the program area to gain an understanding 

of the position and the competencies necessary to successfully carry out its duties, and to 

develop high-quality tests that draw from real life scenarios or situations.

Test development should include, among other things: 

•	A test blueprint to ensure that the content of the assessment matches the job and 

the relative importance of each content area;

•	Standard procedures and instructions to ensure consistency; 

•	Review by SMEs for content;

•	The elimination of contaminating factors, such as unnecessary jargon, equipment

or other testing elements; 

•	Review for content that may be offensive to some applicants;

•	Field tests to ensure the reliability and validity of the instrument(s);

•	Field tests to ensure that applicants understand the instructions and content;

•	Clear and understandable criteria for scoring the test(s); and

•	A consistent process for scoring and documentation.

A key factor in administering an effective assessment is having qualified assessors. 

Unqualified assessors who do not understand the job, the assessment, or how to 

effectively score the candidates will undermine the quality of the assessment itself. Thus

when choosing assessors, there are some key points to keep in mind. 

First, assessors who know applicants being assessed may not be a good choice because 

they might find it difficult to be objective.56 Second, hiring organizations should choose 

assessors who want to participate in the process. If the assessor does not value the process 

or feels it is a burden on his or her time, the assessor may not commit the necessary 

effort. Furthermore, the hiring organization should ensure that assessors have sufficient 

56 Cam Caldwell, George C. Thornton III, and Melissa L. Gruys, “Ten Classic Assessment Center Errors

Challenges to Selection Validity,” Public Personnel Management, Vol. 32, No. 1, Spring 2003, p. 80.

(4) Select Qualified Assessors
36 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

time to devote to their duties. Because serving as an assessor is generally a collateral duty 

assignment, some assessors may find that other competing priorities prohibit them from 

efficiently carrying out their duties. Third, consider the diversity of the assessors  T

diversity should take into consideration not only traditional diversity factors such as race, 

ethnicity, age, and gender, but also organizational level and functional work area.57 

Finally, agencies should consider using managers and SMEs as assessors because they 

know the job. Some research indicates that if they are trained in proper assessment 

techniques, managers and SMEs may outperform even assessment professionals in 

evaluating candidates.58 At a minimum, assessors should have some type of subject 

matter expertise, insight into the organization’s needs and values, or unique skills in 

behavioral assessment.59 The four agencies highlighted in Appendix A of this report us

agency managers or SMEs to assess applicants using simulations, and one agency even 

uses customers on its evaluation panels.

Anyone responsible for either administering the test or rating the candidates should 

be well trained in how to carry out their responsibilities. The Assessment Cente

Guidelines, while providing guidance for one particular assessment type, contain some 

good points to consider when training assessors in general. First, agencies should ensure 

that the content of the training is appropriate. At a minimum, the training should help 

assessors understand the job, the dimensions being measured, the assessment techniques 

being used, and the evaluation procedures. The training length should be appropriat

to: (1) the trainer and instructional design used; (2) the skill and knowledge levels of 

the assessors; and (3) the content and complexity of the job and assessment technique(s) 

being used.60

Agencies should keep in mind that when considering developing a new assessment 

strategy, such as using job simulations, they do not have to do an immediate overhaul 

of their entire program. That approach can be overwhelming  A formal restructurin

of the assessment program can require a large commitment of resources to build and 

manage the program. This kind of support and commitment from agency leadership i

not always available. 

Instead, selecting officials and HR staffs can collaboratively review the current process 

and identify small, informal steps they can take to improve the hiring process. For 

instance, they may find that the job analysis is out of date and needs to be updated before 

57 Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center Operations, p. 4.

58 Caldwell, Thornton, and Gruys, “Ten Classic Assessment Center Errors: Challenges to Selectio

Validity,” p. 80.

59 Caldwell, Thornton, and Gruys, “Ten Classic Assessment Center Errors: Challenges to Selectio

Validity,” p. 80.

60 Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center Operations, pp. 6-7.
A Report by the U.S. Merit Systems Protection Board 37

Formulating An Assessment Strategy

the next hiring cycle. A review of the existing assessments may show that they are using 

too many or too few, or that they are just asking the wrong questions. Agencies may also 

want to consult with OPM, whose Products and Services group works with agencies on 

a reimbursable basis and may be able to help the agency assess its current situation and 

focus its efforts for little to no cost.

As mentioned in the previous section, most of the organizations that reported using job 

simulations in the past year believed that the simulations increased the quality of the 

agency’s selections, but few reported actually measuring the impact. Such measurement 

is a critical step in the selection process. Measuring the costs, benefits, and results 

allows an organization to determine which assessments identify the best candidates and, 

therefore, where assessment funding and resources should be targeted. Further, such 

evaluations can help justify resource allocation to agency leadership, a critical step in this 

time of limited resources.

The organizations that did measure the effectiveness of these assessments generall

conducted validation studies, used surveys of HR and selecting officials, and measured 

the rate of successful probationary employees. These are valuable steps and indicate tha

there are different levels at which selection procedures should be measured. 

First, as discussed previously, a good assessment is reliable, valid, and fair. Each of these 

factors can, and should, be statistically measured to ensure that the assessments are 

meeting these criteria and are legally defensible if litigation is brought. In particular, 

the research shows that as the assessment’s predictive validity increases, so too does the 

percentage of the persons hired who become successful employees. Although, content 

valid assessments may be easier to develop and still legally defensible, criterion-related 

validity achieved through formal validity studies will help increase the organization’s 

return on investment for the assessment.

Second, assessments can be measured in terms of participants’ perceptions. Good 

assessments should result in positive applicant reactions, so it may be beneficial to 

obtain applicant feedback. Selecting officials can provide feedback regarding their 

satisfaction with the process and the resulting new hires. Those involved in the selectio

process—e.g., the test developers, administrators, and assessors—can provide input on 

what went well, what did not, and what improvements should be considered. 

Finally, there are HR indicators that can demonstrate the success of the assessment 

process. Examining employee retention and the rate of successful probationary 

employees can tell the organization if the assessment resulted in a good person-to-job 

fit. Ultimately, the quality of the workforce and how well it is prepared to carry out 

(5) Measure the Success of the Assessment Procedures
38 Job Simulations: Trying Out For A Federal Job

Formulating An Assessment Strategy

the agency’s mission is the ultimate outcome of any human resources process, including 

assessment. Workforce quality is not an easy concept to measure, but demonstrating that 

the assessments resulted in a workforce that can efficiently and effectively perform the 

mission will solidify the business case for committing resources to assessment.

Job simulation assessments can be an effective tool to evaluate applicant qualifications. 

They have many advantages, including relatively high levels of validity, better personto-job fit because of the realistic job preview, a greater degree of fairness, and generall

positive applicant perceptions. They do have their drawbacks, though, particularly th

potentially high resource costs to develop and administer more advanced simulation 

exercises. However, the evidence does suggest that agencies could achieve a higher return 

on investment if they use more predictive assessments during the selection process, 

making job simulations a good option.

Nonetheless, job simulations may not work in every situation. That is why it is importan

for agencies to have a good grasp of the job for which they are hiring, the competencies 

needed for that job, and knowledge about which assessments would best fit their specific 

needs and which would not help them. We have brought up a number of factors for 

agencies to consider when making decisions about their assessment process. They ar

by no means exhaustive. However, the five steps outlined in this assessment strategy 

should help get agencies on the right path to developing and implementing an assessment 

program that assists them in selecting employees on the basis of relative ability, 

knowledge, and skills, as set forth in the merit system principles.

Conclusion
Executive Summary

A Report by the U.S. Merit Systems Protection Board 39

Below, we provide information on some typical job simulations that organizations can 

add to their assessment tool kit. This is not meant to be a comprehensive discussio

of the individual assessments, but an effort to provide readers with some context, 

generalized research findings, and usage examples so that they can become familiar with 

the advantages and disadvantages of these assessments and make educated decisions 

on what is appropriate to pursue for their organization. This appendix addresses wor

samples, situational judgment tests, assessment centers, and job tryout procedures, 

presenting for each a definition, appropriate uses, examples, scoring issues, validity 

ratings, and a discussion of fairness and adverse impact. 

Appendix A—Types Of 

Job Simulations And 

Examples Of Their Use

Work Samples

Definition. A work sample evaluates applicants’ job-related skills by having them perform 

actual activities or tasks that are physically or mentally similar to the duties they would 

perform on the job. Work samples are generally high fidelity assessments in that they 

use hands-on simulations with realistic materials and equipment administered under 

controlled circumstances. Work samples are classified as motor or verbal. Motor work 

samples involve physically manipulating something, where verbal work samples deal with 

people or language-oriented problems.61

Appropriate Uses. Because applicants are asked to perform a task that is similar to what 

is performed on the job, work samples assume that applicants already possess some of the 

knowledge, skills, or abilities necessary for the job. Therefore, they are more appropriat

when hiring for experienced or skilled workers. They only measure the competencie

needed for the specific activity carried out during the test, making them less able than 

some other assessments to measure aptitude or future potential. This indicates that the

may not be the best choice for entry-level positions. They are useful for tasks that ca

be completed in a short period of time, but less so for tasks that take longer to complete. 

Work samples can be time consuming and expensive to administer, so they are best used 

on smaller groups of applicants, such as those who have already scored well on other 

61 James J. Asher and James A. Sciarrino, “Realistic Work Sample Tests: A Review,” Personnel Psychology, 

1974, Vol, 27, p. 519. 
40 Job Simulations: Trying Out For A Federal Job

Appendix A

selection instruments. In fact, work samples could be used to bolster assessments that ask 

for applicants’ evaluations of themselves. While an applicant may report having a certain 

level of training or experience, a work sample will help measure the quality of that 

training or experience. Because they are limited in scope, work samples are best when 

used in conjunction with a multiple hurdle approach to assessment—successively using 

good assessment procedures that measure a variety of competencies. 

Examples. Work samples can vary in complexity and design. A work sample assessment 

for a welder may include an onsite welding exercise. This could be a fairly simple wor

sample to design and administer. The applicants will most likely already have th

basic knowledge to perform the task. Therefore, developers just need to make sure th

equipment is available and develop measurements for the products produced. Of course, 

there may be applicants who do not have the appropriate knowledge level to operate the 

equipment, so the organization should ensure that safety measures exist to deal with 

these situations.

Work samples can get more complicated. For example, applicants for a customer service 

job might perform a role-play between the applicant and an “angry customer” (the 

assessor). This type of role-play requires much more preparation  Employers need t

decide what equipment and materials the applicants will need to replicate the situation 

and ensure that they can control these supplies during the test. For example, they would 

probably need a work station, a working telephone, a computer with access to necessary 

records or the Internet, the agency’s standard operating procedures, and any other 

information necessary to be able to respond to the scenario. For each scenario used, the 

test developers and subject matter experts need to anticipate what potential responses 

applicants may provide and design benchmarks for what are acceptable responses and 

what are not. Also, the assessors playing the “angry customer” will need extensive 

training in administering and scoring the role-play.

Scoring. Work samples can be evaluated by scoring the product or the process (or a 

combination of the two). Product scoring involves scoring the applicant on the quality 

of the end product that results from the test, such as an edited document. In process 

scoring, the applicant is scored on his or her actions during the work sample, such as the 

customer service representative’s response to the angry customer.62

Validity. Historically, work samples have been viewed by researchers as one of the 

most valid and predictive employee assessments available. A landmark meta-analysis of 

assessment validity, published by Schmidt and Hunter in 1998, found the work sample 

validity coefficient to be .54, making it the most predictive assessment of the 19 evaluated 

62 Robert D. Gatewood and Hubert S. Feild, “A Personnel Selection Process for Small Business,” Journal of 

Small Business Management, October 1987, Vol. 25, No. 4, p. 23.
A Report by the U.S. Merit Systems Protection Board 41

Appendix A

in the study.63 However, more recent work in this area has pointed to the need for more 

research. A 2005 meta-analysis by Roth, Bobko, and McFarland pointed out limitations 

in the way work samples have been studied. Correcting for these perceived flaws, their 

study found the validity coefficient to be closer to .33, which is still better than many 

other assessment methods.64

Fairness. Assessment research generally considers work samples to have fairly high face 

validity, meaning that applicants view them as fair because they can see the relationship 

between the task performed in the work sample and the tasks to be performed on the 

job. One study found that work samples and structured interviews were viewed more 

favorably by applicants than other assessments.65

Typically, work samples have been viewed as having very low adverse impact, which 

means members of particular ethnic, racial, or gender groups are not disadvantaged by 

the nature of the assessment. However, this finding was recently challenged by a 2008 

study which found that when controlling for perceived flaws in previous work sample 

studies, the work sample did result in higher black-white differences than had been 

previously thought.66 Again, more research in the area of work sample assessments could 

help resolve differing points of view in the research community.

Though the jury is still out on the level of adverse impact, a recent study did show tha

work samples have a lower degree of exposure to discrimination lawsuits that are based 

on the selection procedure used. A review of Federal court cases involving hiring or 

selection discrimination from 1978 to 2000 found that work sample tests were less likely 

to be challenged in court than some other assessments (such as cognitive ability tests or 

unstructured interviews) and survived almost all of the litigation taken against them.67

Other Advantages. Because work samples ask applicants to actually perform a specific 

task that is necessary to do the job, applicants are less able to fake proficiency with the 

task and/or competencies required than other non-cognitive forms of assessment (e.g., 

personality tests). In addition, the work sample provides a realistic job preview of what 

the applicant will be doing on the job. If an applicant is able to determine if the job 

is a good fit for them before accepting the position, this could reduce turnover while 

increasing productivity and job satisfaction. 

63 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 26

64 Philip L. Roth, Philip Bobko, and Lynn A. McFarland, “A Meta-Analysis of Work Sample Test Validity: 

Updating and Integrating Some Classic Literature,” Personnel Psychology, Winter 2005, Vol. 58, No. 4, p. 1009.

65 Hausknecht, Day, and Thomas, “Applicant Reactions to Selection Procedures

66 Philip Roth, Philip Bobko, Lynn McFarland, and Maury Buster, “Work Sample Tests in Personnel 

Selection: A Meta-Analysis of Black-White Differences in Overall and Exercise Scores,” Personnel Psychology, 

Autumn 2008, Vol. 61, No. 3, p. 637.

67 David E. Terpestra and R. Bryan Kethley, “Organizations’ Relative Degree of Exposure to Selection 

Discrimination Litigation,” Public Personnel Management, Fall 2002, Vol. 31, No. 3, pp. 288-289.
42 Job Simulations: Trying Out For A Federal Job

Appendix A

Other Disadvantages. While some work samples can be developed and administered quite 

easily, more complex tests can take a lot of time and resources to develop and administer. 

Often, they can only be administered to one applicant at a time or to a small group of 

applicants. Technology can help to reduce some of these requirements, but may only be 

able to provide limited relief.

Work Samples in Action

The Internal Revenue Service’s (IRS) Contact Representative (Customer Servic

Representative) is a mission-critical, entry-level position with no specific education or 

selective factor requirements. Contact Representatives are the people who answer tax 

questions for the public on the 1-800 number. This job is critical in ensuring that th

public obtains the information it needs to correctly meet tax code requirements. To help 

identify high-quality applicants for this position at nationwide locations, IRS developed 

the Telephone Assessment Program (TAP). 

During the TAP, an applicant is seated at a desk with a telephone and given 30 minutes 

to review a packet of information that describes the job and explains the procedures used 

for the assessment. During this 30-minute period, the applicant can ask questions of the 

HR staff administering the assessment to make sure he or she understands the process. 

The applicant then receives four calls that are 5 to 7 minutes in length  Each cal

presents a scenario in which the applicant must carry out the duties of the position. 

The applicant can use the information packet to find the answers to each “taxpayer’s

questions. The “taxpayer” is a trained evaluator who is rating the applicant on seve

competencies that were identified through a job analysis and working with subject matter 

experts and managers. For each competency, there is a set of benchmarks the evaluator 

uses to measure the applicant’s performance. The first call is a practice call, and th

evaluator can come out of his role to assist the applicant if necessary. The three othe

role-plays are rated against the benchmarks. The evaluator records observations/rating

on a computer screen as they go through the call. The total time of the assessment i

about 1 hour. 

The assessment was developed by IRS senior specialists and I/O psychologists wit

the assistance of a contractor. They conducted a validation study that showed a stron

relationship between the assessment and success on the job. They have looked at advers

impact and found virtually none. The assessment has been updated periodically for content

The IRS had top management support and dedicated resources for improving assessment

from the beginning. In 1998, Congress passed legislation to modernize IRS. As part of 

that effort, the Commissioner wanted a more professional workforce, more reliance on 

technology, and to reduce the burden on managers. He also wanted to explore new and 

innovative ways to carry out the mission.
A Report by the U.S. Merit Systems Protection Board 43

Appendix A

Both applicant and supervisor reactions have been positive. The IRS has found tha

the work sample assessment provides a realistic job preview that gives applicants the 

opportunity to experience both the positive and negative aspects of the job before 

accepting a job offer. Anecdotal evidence suggests that the assessment has helped 

reduce turnover. The key drawbacks to the assessment are its expense and resourc

requirements. The IRS is currently piloting a new process that integrates onlin

assessment with the TAP to help reduce resource and applicant burden. 

Definition. A situational judgment test presents applicants with a description of a 

work-related problem scenario and asks them to exercise their judgment by choosing 

or evaluating alternative courses of action to the situation. The tests are almost alway

multi-dimensional and test different skills and abilities. Historically, SJTs have been 

paper and pencil tests, making them a low fidelity simulation. However, there is 

a growing trend in video-based testing which uses video technology to present the 

scenarios and even to record applicants’ responses. The technology provides applicant

with a more realistic feel and greater job preview.

Appropriate Uses. SJTs have been found to be effective measures of social functioning 

dimensions such as conflict management, interpersonal skills, problem solving, 

negotiating, and teamwork. They have also been found to be particularly useful fo

assessing managerial and leadership competencies.68 They are widely used by publi

organizations, particularly for law enforcement and firefighter positions as well as other 

occupations that require high levels of independent judgment. 

Examples. Typically, SJT prompts are either behavioral or knowledge-based.69 Behavioral 

tests ask respondents how they would personally react to a given situation, as shown in 

the following example of a multiple-choice question: 

You have noticed that there is a lack of cooperation and trust 

among the employees in the organization you manage. Thi

counter-productive behavior is adversely affecting both the quality 

and the quantity of the work produced by the employees. You 

would most likely— 

68 Office of Personnel Management, “Section III: Situational Judgment Tests,” Assessment Decision Guide, 

http://apps.opm.gov/ADT/.

69 Michael A. McDaniel, Nathan S. Hartman, Deborah L. Whetzel, and W. Lee Grubb III, “Situational 

Judgment Tests, Response Instructions, and Validity: A Meta-Analysis,” Personnel Psychology, Spring 2007, Vol. 60, 

No. 1, p. 63.

Situational Judgment Tests
44 Job Simulations: Trying Out For A Federal Job

Appendix A

a. Inform the employees that failure to cooperate and work 

harmoniously will result in disciplinary action.

b. Bring in someone to do some team building with the 

employees.

c. Meet with the employees to discuss your observations and 

identify the cause of the interpersonal problems.

d. Change some of the work assignments in order to attain a 

more cohesive and cooperative work group.70

Knowledge-based tests ask applicants to evaluate the effectiveness of possible responses to 

the given situation, as shown below in another multiple-choice question:

You are assigned as a manager of a complex project coordinating 

the work of eight different teams. Four of the teams are on 

schedule to meet their deadlines. The other four have falle

behind and are in danger of missing their deadlines due to 

cutbacks in staffing levels. It is important that the work products 

from the eight teams stay on schedule. How effective is each of 

the following actions you could take? 

a. Reassign the team leaders to help the project get back on 

track.

b. Talk to the teams that have fallen behind and find out what I 

can do to help.

c. Request overtime for the four teams that have fallen behind.

d. Inform upper management that the staffing cutbacks are 

causing setbacks in my project.71

The key to developing SJTs is to create items that are not obviously right or wrong  I

correct answers are too obvious, the SJT can become a test of the applicants’ subject 

matter knowledge rather than a test of their judgment in a complex situation, making 

it more difficult to make true distinctions among the applicants’ qualifications. For 

instance, the following multiple-choice example will help identify who has basic 

computer knowledge, but not much more: 

You receive an email at work from a former college roommate 

whom you have not heard from in months and whom you 

generally communicate with through your personal email 

account. It is titled “Remind you of anyone?” and has an 

70 Example taken from Dennis A. Joiner, “Assessment Center Trends,” Presentation at IPMA-HR 

Assessment Council Conference on Personnel Assessment, June 23, 2004.

71 Example taken from FBI, “Situational Judgment Test Instructions,” at http://www.fbijobs.gov/11215.asp. 
A Report by the U.S. Merit Systems Protection Board 45

Appendix A

attachment with a .jpg extension. The text of the messag

contains several misspelled words. The attached file is 350 KB

The best thing to do i

a. Forward the message to your office’s IT contact.

b. Save the attachment to read after work.

c. Open the attachment.

Applicants typically receive a few practice questions to help them get used to the format. 

Generally, tests that have more detailed questions have been found to have higher 

correlations with job performance. Good SJT scenarios contain a rich set of details, only 

some of which help determine the correct answer. When there is insufficient detail, the 

question does not fully test an applicant’s ability to focus on what is most important. 

Scoring. Most SJTs can be easily administered and scored. For instance, a multiplechoice SJT can be administered and scored like any other multiple-choice test and works 

equally well on paper and on the Web. Scoring is objective and can be done by test 

administrators, through computer scoring of a test answer sheet, or immediately by an 

online test administration program. When using video or digital technology to record 

applicant answers, assessors can evaluate candidates’ responses at a later, more convenient 

time and location. 

Test security is important to prevent unauthorized access to answer keys and answer 

sharing by test takers. But SJTs have a built-in security advantage. Because an SJT 

question presents a work scenario that includes relevant and irrelevant details, the 

narrative explanation is longer than a typical multiple-choice question found on other 

types of “tests,” such as a job knowledge test. The narrative is therefore harder for tes

takers to remember completely and share accurately after the testing session.

Validity. Situational judgment tests have been found to be moderately predictive of 

future job performance. One meta-analysis found them to have an estimated validity of 

.34, though some tests had higher validity than others.72 

Fairness. Because SJTs present applicants with realistic situations that they may 

experience on the job, they have a relatively high level of face validity. Applicants can 

see the direct relationship between the test and the job. The research community agree

that SJTs have lower levels of adverse impact than cognitive ability tests, but some studies 

have found that adverse impact levels are still moderate. Interestingly, studies have found 

that the method of testing affects the level of adverse impact, with video-based SJTs 

72 Michael A. McDaniel, Frederick P. Morgeson, Elizabeth Bruhn Finnegan, Michael A. Campion, and 

Eric P. Braverman, “Use of Situational Judgment Tests to Predict Job Performance: A Clarification of the Literature,” 

Journal of Applied Psychology, 2001, Vol. 86, No. 4, p. 734.
46 Job Simulations: Trying Out For A Federal Job

Appendix A

showing lower levels of black-white subgroup differences than the paper and pencil SJT.73 

Video-based tests may be more expensive to develop than pencil and paper tests, but they 

are often less expensive to develop than high fidelity simulations, such as work samples 

and assessment centers. Also, they can still be used for a large number of applicants in a 

single session, provide a realistic job preview, and have low levels of adverse impact. 

Situational Judgment Tests in Action

The U.S. Customs and Border Protection (CBP) uses a Video-Based Test (VBT) fo

CBP officers and agricultural specialists that could be considered an advanced version 

of a situational judgment test that increases the fidelity of the assessment, provides a 

more realistic job preview, and reduces the burden on managers assessing the candidates’ 

responses. Through several critical incident job analyses, the Personnel Researc

Assessment Division (PRAD) identified a set of key tasks, competencies, and KSAs 

necessary to successfully perform the job. Specifically, the assessment concentrates on 

interpersonal, oral, and decision-making skills, which are competencies for which SJTs 

are an effective measurement. The I/O psychologist staff worked with subject matte

experts to identify critical incidents to use in video-based scenarios. 

Applicants report to one of 50 VBT sites across the country. During the VBT, applicants 

are given instructions by the administrator as part of the narration in the video. Ther

are eight scenarios that are each a few minutes long. The scenarios go from least difficul

to most difficult. Applicants watch a job-related situation on a television monitor in 

a specially equipped testing room. Each scenario is followed by a 45-second response 

period in which applicants act out what they would do in response to the scenario 

presented. The role-play response is captured on video  To get comfortable with thi

interactive type of role-play, CBP allows two test scenarios. In total, the VBT lasts about 

30 minutes per applicant.

The videos can then be sent to over 300 ports of entry to be rated by traine

raters—generally supervisory CBP officers who were chosen based on a list of criteria 

and who receive 1.5 days of training in the assessment and how to evaluate responses. 

When conducting the ratings, the supervisory CBP officers can fast-forward through the 

instructions and scenarios and focus on viewing the applicant responses and providing 

ratings, reducing the amount of time it takes to assess an applicant down to about 

10 minutes. In addition, the tape-recorded applicant responses are saved and used as 

documentation, which reduces the amount of note-taking that raters must complete. 

Furthermore, the VBT can be rated at any time, such as during non-peak hours, 

reducing the operational burden. 

73 David Chan and Neal Schmitt, “Video-Based Versus Paper-and-Pencil Method of Assessment in 

Situation Judgment Tests: Subgroup Differences in Test Performance and Face Validity Perceptions,” Journal of 

Applied Psychology, 1997, Vol. 82, No. 1, p. 143. 
A Report by the U.S. Merit Systems Protection Board 47

Appendix A

The VBT is used as part of a multiple hurdle process  Applicants are given th

opportunity to voice their opinion about the process through a short survey given 

upon completion of the testing session, and responses indicate that the assessment is 

well received. It has also been well received by selecting officials. The VBT has bee

so successful for CBP hiring that its use has been extended to the agriculture specialist 

position. PRAD received the 2007 International Public Management Association for 

Human Resources Assessment Council (IPMAAC) Innovations in Assessment Award in 

recognition of its work in developing and implementing the Video-Based Test. 

Definition. Assessment centers evaluate applicants on their job-related KSAs using 

multiple, standardized exercises. Each exercise is developed to measure clearly defined 

dimensions of behavior. Dimensions are clusters of activities important to the job that 

are observable, are specific, and consist of tasks related to the job. Trained assessors 

use predetermined criteria to systematically score the applicants’ performance on each 

exercise. The scores on each of the assessments are statistically integrated so that eac

exercise contributes to the applicant’s overall score (as opposed to a multiple hurdle 

process in which each exercise is used to screen applicants out of the successive exercises). 

There is no set number of exercises used during this process, but the International Tas

Force on Assessment Center Guidelines stipulates that at least one of the assessments 

must be a simulation, defined by the Task Force as “an exercise or technique designed 

to elicit behaviors related to dimensions of performance on the job requiring the 

participants to respond behaviorally to situational stimuli.”74 

Assessment centers were first used by military organizations and intelligence services to 

select officers and undercover agents during World War II. The skills necessary for thes

roles were rather complex and not easily measured by existing tools. Then, in the 1950s

Douglas Bray of AT&T began applying the technique to the business environment. Thi

resulted in an extremely detailed analysis of assessment centers and their capability to 

measure success on the job. AT&T found a strong correlation between the assessment 

center scores of more than 400 entry-level employees and the different measures of 

managerial progress. A follow up study was conducted in the 1970s. Ultimately, these 

groundbreaking studies found that management potential is highly predictable using 

assessment center techniques.

Appropriate Uses. Research has found that assessment centers can be effectively used 

for both employee selection and career development. They have been cited as bein

particularly helpful in selecting or developing supervisors, managers, and executives for 

promotional opportunities or development programs. 

74 Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center Operations, p. 

3.

Assessment Centers
48 Job Simulations: Trying Out For A Federal Job

Appendix A

Assessment centers require considerable time and financial resources. They take tim

and expertise to develop and organize. They require multiple trained raters  T

require space, equipment, and materials to administer. All of these resources amount to 

a fairly significant cost. Because of the resource requirements, this type of assessment 

is best used for mission-critical and/or high volume occupations. For that reason, large 

organizations tend to use them more than small organizations. 

While assessment centers are resource intensive, they can be streamlined by using 

technology that can reduce the cost and resources needed to administer them. Some 

organizations have started using online exercises. Some organizations have also turned to 

video technology to administer and record simulation exercises.

Examples. Assessment centers always use more than one exercise to measure the different 

applicant dimensions, such as group, individual, written, analytical, and/or role-play 

exercises. While there are many different exercises that can be used, both simulation and 

non-simulation, some are more common than others. For instance, a study found that: 75

•	83 percent of ACs used in-basket exercises, which assess an applicant’s ability to 

perform managerial administrative duties. The applicant is instructed to tak

action on various issues or problems that have accumulated in a manager’s inbasket. The in-basket may contain letters, reports, telephone messages, emails, o

other communications from supervisors or staff that need to be addressed, and the 

applicant’s actions are evaluated using predefined criteria.

•	78 percent used simulated coaching meetings. During this simulated exercise, 

applicants role-play situations in which they are resolving performance issues with a 

subordinate.

•	70 percent used leaderless group discussions (LGDs), a simulation exercise in which 

applicants are presented with an issue or problem and put into groups to develop 

solutions. For instance, the group may be instructed to develop a policy or to work 

out budget issues among their divisions. The applicants’ roles may be defined o

undefined and they may be put in situations of collaboration or competition. All 

applicants are separately rated on their participation and response to the situation.

•	70 percent used structured interviews. Structured interviews are interviews in 

which the applicants are asked the same questions in the same order and are rated 

on their responses using the same rating scale. 

Guidelines recommend that at least two exercises be used to measure each competency 

dimension. Some organizations use off-the-shelf exercises for their assessment centers, but 

this is generally not recommended. The exercises should be directly tied to the job analysi

and be tailored to the job for which the organization is hiring to be most effective.

75 Warren Bobrow, “Assessment Centers,” Intervention Resources Guide: 50 Performance Improvement Tools, 

Danny G. Langdon, Kathleen S. Whiteside, and Monica M. McKenna, eds., Jossey-Bass/Wiley: San Francisco, CA 1999.
A Report by the U.S. Merit Systems Protection Board 49

Appendix A

All exercises should be standardized, including the instructions provided, the manner 

in which they are provided, the materials used to carry out the exercise, and the scoring 

criteria used to rate the applicants. To achieve this, developers recommend that all 

assessment center exercises be piloted to ensure the clarity of instructions, to test the time 

limits given, and to ensure administrators and assessors understand their roles. 

Scoring. Each exercise in the assessment center has predetermined, standard rating 

criteria to be used for each applicant. Each exercise requires a set of trained assessors to 

rate each candidate. Some exercises require more assessors than others. For instance, the 

leaderless group discussion usually requires one assessor per applicant to carefully observe 

that applicant’s participation in the exercise. On the other hand, a written exercise 

that can be rated after the exercise takes place can require fewer assessors for all of the 

applicants. 

One of the most important factors to effective scoring is to ensure that assessors are well 

trained in systematically recording and evaluating behaviors. The length of the trainin

will vary depending on design, assessor knowledge, and the assessments used, but a 

typical rule of thumb for training assessors who have no AC experience may be 2 days of 

training for each day of the assessment center administration.76 AC guidelines indicate 

that training should provide: extensive knowledge of the organization; understanding of 

what the behavioral dimensions are, their relationship to job performance, and examples 

of effective performance; thorough knowledge of the assessment techniques being 

used, what dimensions they are measuring, and specific policies and practices of the 

organization regarding assessment; the ability to observe, record, and classify behavior; 

extensive understanding of the rating procedures; and the ability to give accurate 

feedback when necessary.77

Validity. Assessment centers have shown moderate validity levels for job performance, 

ranging from .36 to .43 in the studies we reviewed.78 

Fairness. Assessment centers are generally viewed as one of the more fair and objective 

assessment methods available. They have shown little to no adverse impact  Studies hav

evaluated ACs in terms of age, race, and gender and found that they are equally valid for 

all candidates. Federal courts have supported this view by actually mandating assessment 

centers to overcome selection problems in other assessment methods.79 

76 Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center Operations, p. 7.

77 Assessment Center Guidelines, Guidelines and Ethical Considerations for Assessment Center Operations, p. 6.

78 For instance, see: John E. Hunter and Ronda F. Hunter, “Validity and Utility of Alternative Predictors 

of Job Performance,” Psychological Bulletin, Vol. 96, No. 1, 1984; Barbara B. Gaugler, Douglas B. Rosenthal, George 

C. Thornton III, and Cynthia Bentson, “Meta-Analysis of Assessment Center Validity,” Journal of Applied Psychology

Vol. 72, No. 3, 1987; Paul G. W. Jansen and Bert A. M. Stoop, “The Dynamics of Assessment Center Validity

Results of a 7-Year Study,” Journal of Applied Psychology, Vol. 86, No. 4, 2001.

79 Byham, “Section 2: Validity and Fairness,” What is an Assessment Center?
50 Job Simulations: Trying Out For A Federal Job

Appendix A

Furthermore, ACs are viewed to have high face validity because of the emphasis on 

behavior in relation to the job, making them appear more fair to applicants. They ca

also provide applicants with a realistic job preview to better inform their decision on 

whether or not they want the job.

Assessment Centers in Action

The Department of Commerce’s Foreign Commercial Service Officers are assigned t

foreign and domestic field offices to promote the export of U.S. goods and services and 

defend U.S. commercial interests abroad. To hire entry-level Foreign Service Officers, 

Commerce uses an assessment center process that has been successful for many years. 

The vacancy announcement is opened every 2 years, and OPM accepts and pre-screen

the applications using KSA narratives. The AC uses a number of different assessments t

further evaluate the candidates in terms of six critical competencies identified through 

the job analysis: written and oral communication, problem solving/decision making, 

personal/professional growth, working with and leading others, cultural skills, and 

achieving results. 

The assessment center consists of a structured interview, a leaderless group exercise, a

electronic in-basket, a writing exercise, and a Demarche exercise (a formal diplomatic 

representation of the official U.S. position on a given subject). Each exercise addresses 

different competencies and trade craft. About 12 candidates go through the center per 

day and are evaluated by trained assessors. The assessment center generally lasts 10 day

and evaluates the top 100 candidates. Applicants pay for their own transportation and 

accommodations to attend the assessment center.

Assessors are mostly Commerce employees who volunteer for the responsibility or who 

have been recruited. The Foreign Commercial Service (FCS) also recruits private secto

customers to assess candidates, thereby obtaining an external perspective about the 

candidates. The assessors receive three days of training in what their role is and how t

effectively carry it out. Assessors are trained in their particular exercise and therefore stay 

with the exercise, not the candidate.

A contractor plays a large role in helping to plan, develop, and administer the assessment 

center. The contractor reviews the job analysis every few years to make sure th

exercises are still valid, still address the job requirements, and are legally defensible. Th

contractor assists in pulling together the logistics for the center, such as reserving multiple 

rooms in a conference center to accommodate each individual assessment and making 

sure FCS has the equipment and assessors necessary for the exercises. This person train

the assessors and generally manages the flow of the process. At the end of each center, 

the contractor conducts an after-action report that details what worked, what did not, 

and suggests improvements. 
A Report by the U.S. Merit Systems Protection Board 51

Appendix A

The result of the assessment center is a registry that is rank-ordered by the scores obtaine

during the assessment battery. Ultimately, FCS places about 40 of the top performers, 

for a total cost of about $12,000 per successful offer. Though the process is costly, FC

has been very happy with the quality of the applicants and believes it is getting a good 

return on its investment. 

Definition. In a job tryout, applicants are generally hired with minimal screening of their 

qualifications and are given an evaluation period. During the evaluation period, they 

receive the training they need to perform the duties of the job, and their performance is 

evaluated to determine if they meet the established levels of satisfactory performance. At 

the end of the evaluation period, they are either retained or terminated based on their 

performance. 

There is not a significant amount of professional literature pertaining to job tryou

procedures. This is probably because true job tryouts are not used very often  Mos

organizations would view them as impractical because of the high cost of terminating 

lightly screened, low performers. 

Appropriate Uses. The job tryout procedure can be used with almost any kind o

position, particularly entry-level jobs. The evaluation period may vary, depending on th

complexity of the job. Typically, it is about 6 to 8 months.80 An easy-to-learn position 

may have a short evaluation period, such as two weeks, whereas a more complex position 

could have a longer evaluation period. However, users of this procedure should keep 

in mind that the more training that is required for the position, the lower the return 

on investment will be because more resources will be put into an employee who was 

minimally screened and could easily fail. Also, job tryouts may be more useful for highvolume occupations with high turnover that need applicants continuously in the pipeline. 

The organization would get a higher return on investment by using its resources to trai

and assess a larger volume of people that can fill multiple vacancies than by using those 

same resources to train and assess applicants for a single position. 

Examples. In the Federal Government, new employees are generally subject to a 

probationary or trial period. The purpose of the probationary or trial period is to provid

the Government the opportunity to evaluate the employee on the job to determine if the 

appointment should become final at the end of the period. Until the probationary period 

has been completed, a probationer is still just an applicant for an appointment. If used 

correctly, the probationary or trial period could be considered a job tryout procedure.

80 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 26

Job Tryout Procedures
52 Job Simulations: Trying Out For A Federal Job

Appendix A

Scoring. A true job tryout procedure will have established criteria defining what 

satisfactory performance on the job is. The criteria will be based on a job analysis tha

defines what the duties and tasks of the position are and what outcomes are expected 

from successful completion of those duties and tasks. The people hired into the progra

will be trained in the duties and tasks necessary to complete the job, will be told how 

they will be evaluated throughout the tryout, and will be evaluated by a trained assessor/

supervisor against the pre-established criteria. Those who do not meet the expecte

performance by the end of the evaluation period will be terminated.

Validity. The two key studies that address job tryout procedures found them to be highl

predictive of job performance, with a validity coefficient of .44. Some may be surprised 

that the coefficient is not higher, given that the “applicant” actually performs the job 

for a significant period of time. However, the study authors found that supervisors 

are reluctant to terminate marginal performers. Because this is an unpleasant action, 

supervisors are more likely to lower the standards by which they evaluate the applicants, 

thereby undermining the effectiveness of the assessment.81 Our research on the Federal 

probationary period supports this finding, given that many supervisors we surveyed 

did not intend to remove probationers who they thought were not an asset to the 

organization.82 Thus, the key to ensuring an effective, predictive job tryout is followin

through on terminating employees who do not meet the standards for satisfactory 

performance.

Fairness. We could not find any in-depth research concerning the fairness and/or adverse 

impact of job tryouts. It would seem that this type of simulation assessment would 

be considered fair and objective, simply because the applicants are actually hired into 

the position and given the opportunity to succeed. However, we know that Federal 

probationers do raise claims of discrimination, so we need to be cognizant that fairness 

issues may exist. 

Job Tryouts in Action

Best Friends Animal Society is a nonprofit organization that operates the Nation’s largest 

sanctuary for abused and neglected animals. The sanctuary is located in a small, remot

town in Utah, and the work performed at the sanctuary can be both physically and 

emotionally grueling. Both of these factors have led to problems with employee turnover 

and job burnout. To ensure that new employees are able to adapt to the small town life 

and can endure the physical and emotional demands of the job, Best Friends uses a job 

tryout procedure to assess applicants for many of their entry-level positions, including 

animal caregivers and support staff.

81 Schmidt and Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology,” p. 268

Hunter and Hunter, “Validity and Utility of Alternative Predictors of Job Performance,” p. 82.

82 MSPB, The Probationary Period: A Critical Assessment Opportunity, p. 7.
A Report by the U.S. Merit Systems Protection Board 53

Appendix A

The hiring process starts with the applicant submitting an application on-line  The

staff reviews the applications, conducts telephone interviews, and works with the hiring 

manager to determine who will be invited for the 2-week evaluation period. They exten

the invitation to the applicant and schedule the evaluation period generally within 2 to 4 

weeks of the notification.

Applicants use their own time and pay their own expenses (including accommodations, 

transportation, and meals) to come for the 2-week job tryout. Best Friends pays each 

applicant $10 per hour and does not guarantee employment at the end of the tryout. 

Because their mission is so appealing to people in the industry, applicants generally do 

not balk at the job tryout requirements. 

Best Friends has established a cadre of trainers who provide applicants with the necessary 

training, give them their assignments, and evaluate them as they perform their duties. 

They have identified a set of core competencies for the occupations being evaluated an

established legally defensible benchmarks against which applicants are measured. Th

trainers record their observations and feedback and provide these to the hiring manager. 

The hiring manager meets with the applicant at the beginning, middle, and end of th

2-week evaluation period to provide the applicant with feedback. 

About 80 percent of those who make it to the job tryout are hired. Reaction from the 

applicants has been very good. They understand the need for the evaluation perio

and are supportive of it. There have only been a few instances in which applicants wer

not able to attend the tryout because of logistics, and these applicants were kept in the 

pipeline for future positions. 

The 2-week paid job tryout has been in place for almost 10 years, and Best Friend

reports that it has been successful in helping the organization hire a qualified workforce 

that can deal with the unique location and work of the sanctuary. 

Executive Summary

A Report by the U.S. Merit Systems Protection Board 55

Appendix B—Job 

Simulation 

Interrogatory

Introduction:

The U.S. Merit Systems Protection Board (MSPB) is conducting a study of how Federa

agencies use job simulations to assess applicant qualifications. The study will help u

determine whether this type of assessment can help agencies improve the quality of their 

personnel selections. 

This interrogatory should be completed by an individual who has a good understandin

of the personnel assessment tools your agency uses. If your agency has components or 

organizations with distinctive practices, policies, or concerns, we ask that your response 

include these or that you forward the interrogatory to the appropriate components for 

a separate response. Some of the questions will require the personal judgment of the 

subject matter expert. 

Definition: For the purpose of this interrogatory, a job simulation means presenting 

applicants with realistic, job-related situations and documenting their behaviors to help 

determine their qualifications for the job. Job simulations could include but are not limited 

to work samples, situational judgment tests, assessment centers, or job tryout procedures.

Contact Information: You may email your response to laura.shugrue@mspb.gov; fax it 

to (202) 653-7211; or mail it to MSPB, Office of Policy and Evaluation, ATTN: Laura 

Shugrue, 1615 M Street, NW, Washington, DC 20036. If you have questions or would 

like to obtain an electronic version of the questionnaire, please contact Laura Shugrue at 

the email above or call (202) 653-6772 x1124. Please respond by July 25, 2008.

U.S. Merit Systems Protection Board Interrogatory

Agencies’ Use of Job Simulations in Assessing Applicant
56 Job Simulations: Trying Out For A Federal Job

Appendix B

Agency/subagency: ____________________________________________________

Contact name/title: ___________________________________________________

Contact organization:__________________________________________________

Contact telephone: ____________________________________________________

Contact email: _______________________________________________________

1. Overall, how would you rate the quality of the applicants for your agency/

subcomponent’s vacancies?

— Excellent — 

Very Good — Good — Fair — Poor

2. Overall, how would you rate the quality of the new employees selected by your 

agency/subcomponent?

— Excellent — 

Very Good — Good — Fair — Poor

3. Overall, how knowledgeable would you say the following are about the 

assessment tools available for measuring applicant qualifications?

Agency Selecting Officials:

—Very knowledgeable

—Knowledgeable

—Somewhat knowledgeable

—Not very knowledgeable

Agency Human Resources Staff:

—Very knowledgeable

—Knowledgeable

—Somewhat knowledgeable

—Not very knowledgeable

4. Who is typically responsible for deciding what assessment tools will be used to 

measure applicant qualifications? (select all that apply)

—Agency HR staff

—Agency Industrial/Organizational (IO) Psychologist or other testing staff

—Selecting official(s)

—Subject matter expert(s) or line staff

—Office of Personnel Management

—Other (please specify)

Questionnaire:
A Report by the U.S. Merit Systems Protection Board 57

Appendix B

5. If you marked the selecting official or subject matter expert above, how much 

assistance/advice does the HR office provide regarding the value of different 

assessment tools. 

—A Lot (e.g, HR consults regularly with selecting officials about their options)

—Some (e.g., HR provides assistance when selecting official have questions)

—Little (e.g., HR does not have the resources to provide regular consultation)

6. In the past year, which of the following assessment methods has your agency/ 

subcomponent used to assess applicant qualifications? (select all that apply)

— Structured interviews that employ objective, pre-determined rules for 

eliciting, observing, and evaluating interview responses

— Unstructured interviews in which questions asked may be unplanned and

vary across interviews, and the results are analyzed and applied subjectively

— Cognitive ability tests that estimate applicants’ abilities involved in 

thinking (e.g., reasoning, perception, memory, verbal and math ability, and 

problem solving) 

— Ratings of education and experience as described through occupational 

questionnaires (e.g., QuickHire, AVUE, or USAStaffing multiple-choice 

questions)

— Ratings of education and experience as described in KSA narrative

(knowledge, skills, and abilities)

— Reference checks that evaluate an applicant’s past job performance using 

information collected from those who have prior knowledge of the applicant

— Biographical data that includes questions about past events and behaviors 

reflecting personality attributes, attitudes, experiences, interests, skills and 

abilities validated as predictors of overall performance for a given occupation 

(e.g., ACWA Form C)

— Accomplishment records in which applicants provide written descriptions 

of personal accomplishments that best illustrate their proficiency on critical 

job competencies, and a panel of trained raters use competency-based 

benchmarks to score the degree to which the behaviors and outcomes reflect 

the benchmark levels of proficiency

— Job knowledge tests that measure the applicant’s current knowledge of 

the field/job (e.g., a test that measures an applicant’s knowledge of basic 

chemistry or accounting principles).

— Grade point average (e.g., Outstanding Scholar requirement)

— Education level (e.g., college graduate, graduate degree, Ph.D.)
58 Job Simulations: Trying Out For A Federal Job

Appendix B

7. In the past year, which of the following types of job simulations has your agency/

subcomponent used to assess applicant qualifications? (select all that apply)

— Work sample tests that require the applicant to actually perform a critical 

job task to measure his/her current ability to perform a part of the job (e.g., 

a role-play between a customer service representative applicant and an angry 

customer or an x-ray technician reading an x-ray).

— Situational judgment tests that measure how an applicant might react 

to a particular situation (e.g., showing the applicant a video of a specific 

situation and asking them a variety of questions that would demonstrate 

how they might react in that situation).

— Assessment centers in which applicants’ performance is observed in several 

job-related exercises, such as leaderless group discussions and business games 

(e.g., the assessment procedure for Presidential Management Fellows).

— Job try-out procedures in which an applicant is hired with minimal 

screening, evaluated over a specified period of time to determine if he/she 

is a good fit for the job, and is actively separated or retained on the basis of 

performance (as opposed to a typical probationary or trial period in which 

finalizing the applicant’s appointment is fairly standard procedure).

— We have not used job simulations in the past year (Go to Question 20)

— Other type(s) of job simulation. Please list.

For agencies that have used a job simulation in the past year, please answer the following 

questions in regard to the simulations administered in the past year. For agencies that have not 

used a job simulation in the past year, please go to Question 20.

8. For approximately what percentage of your organization’s individual vacancies 

has a job simulation assessment been used in the past year (count open 

continuous vacancies by the number of times closed during the year and include 

Presidential Management Fellow selections)?

—Less than 10% —11-25% —26-50% —51-75% —More than 75%

9. For what types of positions does your organization use job simulations more 

frequently?

—Merit Promotion —Delegated Examining —Both equally
A Report by the U.S. Merit Systems Protection Board 59

Appendix B

10. For what occupations and grades have you used these job simulation tests?

Occupation General Schedule Grade (or equivalent)

11. Please list the competencies/skills typically measured by the job simulations 

(e.g., writing ability, customer service, technical competencies).

12. For which purpose is the job simulation most used? (select only one)

— To determine minimum qualifications

— To identify relative qualifications, after minimum qualifications have been 

determined

— To distinguish among the best qualified applicants, after relative 

qualifications have been determined

— It is used at different times throughout the process, depending on the 

vacancy

— Other (please specify) 

13. The last time your organization used a job simulation, was it part of a multiple 

hurdle approach (i.e., using multiple assessments in a certain order, each 

designed to measure different skills to further narrow the applicant pool)?

—Yes —No 

 
60 Job Simulations: Trying Out For A Federal Job

Appendix B

14. Typically, who is responsible for developing the job simulation test 

(select all that apply)?

—Agency HR staff

—Agency IO Psychologists or other professional testing staff

—Selecting official(s)

—Subject matter expert(s) or line staff

—Office of Personnel Management

—We use commercial-off-the-shelf program

—We procure the services of a contractor to develop

—Other___________________________________

15. Typically, who is responsible for administering the job simulation test 

(select all that apply)?

—Agency HR staff

—Agency IO Psychologists or other professional testing staff

—Selecting official(s)

—Subject matter expert(s) or line staff

—Office of Personnel Management

—Contracted staff

—Other___________________________________

16. How much training is generally provided to those who administer the 

simulations?

—5 days or longer

—2-4 days

—1 day or less

—No training

—I don’t know

17. In your opinion, have job simulation tests increased the quality of your agency’s 

selections?

—Yes —No —In some situations but not others

18. Does your agency measure how effectively job simulations increase the quality 

of your selections?

—Yes —No

If yes, briefly describe how:
A Report by the U.S. Merit Systems Protection Board 61

Appendix B

19. Please describe briefly how your agency determines if it will use a job simulation 

to assess applicants.

20. MSPB would like to highlight best practices in the area of job simulations. 

Please describe any job simulation methods you use that you feel have been 

especially effective. 

21. What obstacles have you faced in using job simulations OR what factors have 

kept you from using job simulations? (select all that apply)

— The agency’s jobs do not lend themselves well to this type of assessment

— We use other assessments that we feel better differentiate among candidates

— The agency does not have the resources to develop and/or administer

— The agency does not have the expertise to develop and/or administer

— The agency does not have the time required to develop assessments

— The agency does not have the time required to train those who administer 

the assessments

— The HR staff does not have enough knowledge about these types of 

assessments to determine if they would be beneficial 

— Selecting officials do not have enough knowledge about these types of 

assessments to determine if they would be beneficial

— Other (please list)

Thank you for your participation!

You may email your response to laura.shugrue@mspb.gov; fax it to (202) 653-7211; or 

mail it to U.S. Merit Systems Protection Board, Office of Policy and Evaluation, ATTN: 

Laura Shugrue, 1615 M Street, NW, Washington, DC 20036
U.S. Merit Systems Protection Board

1615 M Street, N.W.

Washington, DC 20419

Official Business

Penalty For Private Use $300

PRSRT STD

U.S. POSTAGE PAID

WASHINGTON DC

PERMIT NO. G-113

JOB SIMULATIONS:

TRYING OUT FOR A FEDERAL JOB