EX-4.10



 Exhibit 4.10 

REDACTED COPY 
 Certain
identified confidential information has been redacted from this exhibit because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed. 

Confidential portions of this Exhibit are designated by [*****]. 

 
 



 
 Business Proposal 

PagSeguro—Regularization of Circuit 5519020080 
  







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 2/12 
 São Paulo,
February 14, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 
 Reference to UOLDIVEO
Proposal OPT-18/25572 
 As an answer to your request, we hereby submit a proposal of integrated
solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations regarding IT Infrastructure services. 
 We would like to provide
PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 3/12 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 4/12 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 5/12 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos de
experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 6/12 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 7/12 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

❑ +2.2 Billion security events 

❑ +6,300 firewalls 

❑ +169,000 security rules 

❑ Monitoring over 500,000 active infrastructure elements 

❑ +14 million active mailboxes 

❑ +400,000 internet domains 

❑ +7,000 database facilities 

Backbone: 
 ❑ + 200 Gbps of traffic
capacity 
 ❑ + 1,800 points of presence 

❑ + 3.7 million e-commerce transactions/month 

❑ 70,000 streaming simultaneous sections/second 

❑ 7 Billion page views/month 

❑ +34 million unique visitors 

Data Center: 
 ❑ Over 15PBytes of
stored data – which is equivalent to over 3 million hours of HD movies. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 8/12 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 
  

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 9/12 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 10/12 
 Business Conditions: 

 

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	 Reference to services described in
Technical Proposal 
 OPT-18/25572
	  	[*****]	  	[*****]
	[*****]	  	[*****]	  	[*****]

  

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 11/12 
  

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25572 

Page: 12/12 
 São Paulo, February 14,
2019. 
 UOL DIVEO TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







  
 



 
 



 
 Technical Proposal 

Lan-to-Lan PagSeguro 

 







 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 2/13 

São Paulo, February 01, 2019. 
 To:

 PAGSEGURO INTERNET LTDA 
 Reference to
UOLDIVEO Proposal OPT 18/25572-A  
 As an answer to your request, we hereby submit a
proposal of Lan-to-Lan solution to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 

We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this
Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 
 We appreciate the opportunity and remain at
your full disposal to clarify any questions that may arise. 
 Best regards, 

/s/ Saulo Marchi Teixeira 

Saulo Marchi Teixeira 
 Solution
Architect 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 3/13 

Table of contents: 
  

					
	 Table of contents
	  	 	3	 
	 Non-Disclosure Agreement:
	  	 	4	 
	 Executive Summary:
	  	 	5	 
	 1.1 Purpose
	  	 	5	 
	 1.2 Preliminary Instructions
	  	 	5	 
	 2. Description of Solution
	  	 	6	 
	 2.1 Topology
	  	 	6	 
	 2.2 UOLDIVEO
LAN-to-LAN (L2L)
	  	 	6	 
	 2.3 Characteristics of Solution
	  	 	7	 
	 3. Scope of Services
	  	 	8	 
	 3.1 Responsibilities of UOLDIVEO’s
	  	 	8	 
	 3.2 Responsibilities of PAGSEGURO INTERNET LTDA
	  	 	8	 
	 4. Exhibits
	  	 	9	 
	 4.1 UOLDIVEO Backbone
	  	 	9	 
	 4.2 Failure Detection
	  	 	9	 
	 4.3 Incident Management
	  	 	9	 
	 4.4 Service Level Agreements (SLA)
	  	 	9	 
	 4.5 Management Service Characteristics
	  	 	11	 
	 4.6 Support and Troubleshooting
	  	 	12	 

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 4/13 

Non-Disclosure Agreement: 
 All information included
herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 

Regarding the services described herein, if PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any
supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such
information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with
UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s
previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 5/13 

Executive Summary: 
  

	1.1	 Purpose 



The main purpose hereof is to provide a technical proposal in order to meet telecommunication infrastructure service needs through LAN-to-LAN (L2L) solution. 
  

	1.2	 Preliminary Instructions 



The proposal comprises the solution of non-managed data communication service known as UOLDIVEO L2L, which provides
communication circuits between two sites (LAN-to-LAN), without requiring routers, as the solution is based on Layer 2. 

Taking into account the best IT practices, UOLDIVEO strongly recommends the use of solutions designed for critical mission projects (low fault-tolerance
project). 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 6/13 

2. Description of Solution 
  

	2.1	 Topology 



In order to interconnect its units (Site 1 and Site 2), the solution is comprised by a dedicated connection, as shown below: 

 
 



 
  

	2.2	 UOLDIVEO LAN-to-LAN (L2L)



 UOLDIVEO L2L is comprised by a dedicated link
(peer-to-peer) through LAN-to-LAN (L2L) service. Below, you can see the addresses
provided by the client and their characteristics: 
  

							
	 Item
	  	 Location
	  	 Supplier
	  	 Total Band

	 Peer A
	  	Rod. Jornalista Francisco Aguirre Proença, 0	  	External	  	[10Mbps] (LAN-to-LAN)
	 Peer B
	  	Av. Ceci, 1850	  	External	  	[10Mbps] (LAN-to-LAN)

  
 Mbps
means Megabit/s. 
 The link will be delivered as ELECTRIC Ethernet (RJ45), and the data will be transferred in Layer 2 (there will be no routing
between the networks, therefore, the network at Site 2 shall be an extension of the local network at Site 1). 
  

	•	 	 Since there is no need to deliver routing equipment, as the link will be delivered in a switch owned by
PAGSEGURO INTERNET LTDA, the solution will not be monitored (up/down, performance, among others). 


  

	•	 	 SLA and MTTR are described below. 



 

	•	 	 There is no support provided for the transport of Jumbo Frame (maximum MTU of 1548 bytes). 



 

	•	 	 The circuit supports up to 50 MAC Address. 



 

	•	 	 The solution does not include tools for monitoring and link utilization graphs. 



 

	•	 	 Deadline for circuit(s) activation shall be redefined once a feasibility study is carried out in loco.



  

	•	 	 Internal cabling, as well as internal infrastructure resources, shall be provided by the Client.



  

	•	 	 The circuit will be delivered as Ethernet interface. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 7/13 

 

	•	 	 In the event any additional amounts are disbursed with infrastructure, they shall be charged on the first invoice
to be issued by UOLDIVEO. 


  

	•	 	 The Client must provide name, telephone number and authorization at both peers for the local inspections.



  

	•	 	 The confirmation of support to the addresses (supported by third-party) described herein depends on a site survey
to be carried out later on. If the site survey assesses that there is no feasibility for such location, UOLDIVEO shall provide a new technical/business proposal, taking into account a new technology to be used in order to support such location.



  

	•	 	 This proposal does not comprise a contingency solution for circuits and routers. If the Client needs a
contingency solution, UOL DIVEO may provide a new technical/business proposal including it. 


  

	•	 	 Non-productive hours may be charged from the client in the event they are
responsible for such non-productivity. 


  

	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has not returned
this document duly signed, terms and conditions herein may be revised by UOLDIVEO. 


  

	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO link and up to 90 days for Third-Party last mile link and
equipment, as from the official contact by the Project Manager of UOLDIVEO. 


  

	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


  

	2.3	 Characteristics of the Solution 



 

	•	 	 Integrity: connections established between the remote unit and the hub ensure that the data originated
from one of the peers will be received by the other one without any failures. 


  

	•	 	 Security: the structure provided by UOLDIVEO is based on private network topology, through UOLDIVEO’s
and partners’ backbone, without public access, ensuring data security. 


  

	•	 	 Availability: availability rates are described below, and they are calculated according to the physical
environment. 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 8/13 

3. Scope of Services 
  

	3.1	 Responsibilities of UOLDIVEO 



 

	•	 	 Performance of site survey at the addresses provided by the client, as well as issuance of the technical report
related thereto. 


  

	•	 	 Cabling of equipment owned by UOLDIVEO, including router/gateway related to the circuits. 



 

	•	 	 Remedial support and maintenance of circuits and equipment used in the solution described herein.



  

	3.2	 Responsibilities of PAGSEGURO INTERNET LTDA 



 

	•	 	 Provision of sites’ addresses for the supply, infrastructure adjustment for the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis. 


  

	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	•	 	 Execution of services acceptance instrument once the solution is implemented. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 9/13 

4. Exhibits 
  

	4.1	 UOLDIVEO Backbone 



UOLDIVEO provides broad infrastructure for data, voice and image transmission, which is why UOLDIVEO can design customized solutions at competitive prices,
meeting the needs of each client. When choosing UOLDIVEO, the client purchases a wide coverage solution, starting by metropolitan area networks and inter-cities redundant circuits, in addition to a great differential: the Service Level Agreement
(SLA), which contractually ensures an availability of up to 99.9% to your network. 
 Metropolitan Area Networks (MAN) are comprised by radio
frequency antennas that interconnect companies to their branches and the Internet. UOLDIVEO operates MANs under a frequency approved by the Brazilian telecommunications agency (Anatel), in the cities of São Paulo, Campinas, Rio de Janeiro,
Belo Horizonte, Brasília, Curitiba and Porto Alegre. 
 Long-Haul or Inter-cities redundant circuits are underground fiber optic channels that
interconnect UOLDIVEO’s Metropolitan Area Networks. Each city has a double coverage, by different providers, allowing a high-availability architecture for UOLDIVEO network. 

 

	4.2	 Failure Detection 



Collection of statistical information on network devices and managed links may vary depending on the characteristics of each device. On its turn, the
collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). 
  

	4.3	 Incident Management 



UOLDIVEO has an Incident Management process that controls the troubleshooting of each failure. This is carried out through the control of information flow
between all parties involved in a specific troubleshooting. 
  
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 10/13 

 

	4.4	 Service Level Agreements (SLA) 



UOL DIVEO undertakes to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone
switch equipment is implemented with redundancy in order to obtain the best availability possible. 
 The minimum monthly availability of services is
defined based on the structure of the contracted solution, namely: 
  

					
	 Type
	  	 Structure
	  	SLA
	 Silver
	  	 Local connection through third-party last mile (other providers)
	  	99.0%

 If there is any breakdown of any network circuits, by exclusive and proven fault of UOLDIVEO and exceeding the minimum
availability period, the Client shall be entitled to receive credit in the month following the month in which the breakdown occurred, according to the structure of the contracted solution. 

The amount to be discounted will be based on the current price of the circuit in the month in which the breakdown occurred. No discount shall be granted in
the following events: 
  

	•	 	 Breakdowns caused by power outage or failure in the client’s equipment, breakdowns caused by force majeure,
breakdowns caused by public disturbances or acts of vandalism; 


  

	•	 	 Breakdowns scheduled by UOLDIVEO for preventive and/or remedial maintenance of services, provided that they were
duly informed to the Client at least two business days in advance; 


  

	•	 	 Breakdowns caused by inappropriate operation by the Client or its vendors, as well as breakdowns caused by
failures in the infrastructure of the Client or the end user; 


  

	•	 	 When, regardless the reason, the Client prevents UOLDIVEO from having access to the location where the equipment
of the Client – or equipment maintained by the Client – is installed, delaying reestablishment of services. 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 11/13 

The chart below shows the mean time to repair (MTTR): 
  

									
	Severity	  	Type of Impact	  	Solution1	  	Target2	  	Performance Period
	
P13 / 
P2
	  	 Full
unavailability
  
 •  Service is unavailable for
a specific client (link outage);
  
 •  Error rate in
the data link or internet fully disabling the regular data flow;
  

•  Client can’t use the service;
  
	  	 Up to
4h
  
 (12h for third-party

last mile circuit)
	  	
80%
	  	
24x7





	 P3
	  	 Partial unavailability

 
 •  Intermittent link outage;

 
 •  Some users are facing issues in their
operation;
  
	  	Up to 12h	  	90%	  	24x7
	 P4
	  	 Degradation without affecting
business
  
 •  Error rate in the data link or
internet, provided that the traffic still works;
  

•  Any failure preventing the use of data and internet service in a specific way;

 
	  	Up to 36h	  	95%	  	8x5
	 P5
	  	 Monitoring alerts

 
 •  Events generated by monitoring tools, provided
that such events DO NOT trigger any of the behaviors abovementioned;
  

•  Incidents with no impact of any type, even if partial, to the client’s service;
	  	Up to 96h	  	95%	  	8x5

  

	4.5	 Management Service Characteristics 



Fault diagnosis: When a network equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the solution
offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service Desk, which works
24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 12/13 

Preventive Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling
with the client. 
 Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management
network or upon the creation of a ticket with the Service Desk: 
  

	•	 	 Support will carry out an attempt to recover service through remote access. 



 

	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time. 


  

	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO (such as
power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the technical
visit. 


  

	4.6	 Support and Troubleshooting 



If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance by the technical department of Customer Service, which may be contacted
through the numbers: 0800-160066 / 0800-7261288 or e-mail – servicedeskuoldiveo@uoldiveo.com. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25572-A 
 Page: 13/13 

São Paulo, February 14, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 



 
 Business Proposal 

PagSeguro—Regularization of Circuit 5551010440 
  







 Business Proposal UOLDIVEO OPT-18/25569 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 

Reference to UOLDIVEO Proposal OPT-18/25569 

As an answer to your request, we hereby submit a proposal of integrated solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations
regarding IT Infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to
the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569 

Page: 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 4/11 
 Non-Disclosure Agreement 
 All information included herein is strictly confidential and provided with the sole purpose
of technically describing UOLDIVEO’s solutions, as requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 

Regarding the services described herein, if PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier
within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such
information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with
UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s
previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos de
experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 7/11 
 UOLDIVEO’s Experience

 We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the
management of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

 

	 	❑	 +2.2 Billion security events 



 

	 	❑	 +6,300 firewalls 


  

	 	❑	 +169,000 security rules 



 

	 	❑	 Monitoring over 500,000 active infrastructure elements 



 

	 	❑	 +14 million active mailboxes 



 

	 	❑	 +400,000 internet domains 



 

	 	❑	 +7,000 database facilities 



Backbone: 
  

	 	❑	 + 200 Gbps of traffic capacity 



 

	 	❑	 + 1,800 points of presence 



 

	 	❑	 + 3.7 million e-commerce transactions/month 



 

	 	❑	 70,000 streaming simultaneous sections/second 



 

	 	❑	 7 Billion page views/month 



 

	 	❑	 +34 million unique visitors 



Data Center: 
  

	 	❑	 Over 15PBytes of stored data – which is equivalent to over 3 million hours of HD movies.



  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 
  

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 9/11 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 10/11 
 Business
Conditions: 
  

					
	 	 
	Description of
Services	  	
[*****]

	  	Taxes exclusive	  	Taxes inclusive
	 	 	 
	
Reference to services described in Technical Proposal
OPT-18/25569
	  	[*****]	  	[*****]

  

					
	 	 
	Description of
Services	  	
[*****]

	  	Taxes exclusive	  	Taxes inclusive
	 	 	 
	
[*****]
	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25569

 Page: 11/11 
  

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of Preliminary Fee for the feasibility of implementation and
contracted scope [*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

 [*****] Confidential information redacted 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
  
 



 
 Technical Proposal 

Lan-to-Lan PagSeguro 

 







 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 2/13 

São Paulo, February 01, 2019. 
 To: 

PAGSEGURO INTERNET LTDA 
 Reference to UOLDIVEO
Proposal OPT 18/25569-A  
 As an answer to your request, we hereby submit a proposal of
Lan-to-Lan solution to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 

We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this
Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 
 We appreciate the opportunity and remain at
your full disposal to clarify any questions that may arise. 
 Best regards, 

/s/ Saulo Marchi Teixeira 

Saulo Marchi Teixeira 
 Solution
Architect 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 3/13 

Table of contents: 
  

					
	 Table of contents
	  	 	3	 
	 Non-Disclosure Agreement:
	  	 	4	 
	 Executive Summary:
	  	 	5	 
	 1.1 Purpose
	  	 	5	 
	 1.2 Preliminary Instructions
	  	 	5	 
	 2. Description of Solution
	  	 	6	 
	 2.1 Topology
	  	 	6	 
	 2.2 UOLDIVEO
LAN-to-LAN (L2L)
	  	 	6	 
	 2.3 Characteristics of Solution
	  	 	7	 
	 3. Scope of Services
	  	 	8	 
	 3.1 Responsibilities of UOLDIVEO’s
	  	 	8	 
	 3.2 Responsibilities of PAGSEGURO INTERNET LTDA
	  	 	8	 
	 4. Exhibits
	  	 	9	 
	 4.1 UOLDIVEO Backbone
	  	 	9	 
	 4.2 Failure Detection
	  	 	9	 
	 4.3 Incident Management
	  	 	9	 
	 4.4 Service Level Agreements (SLA)
	  	 	9	 
	 4.5 Management Service Characteristics
	  	 	11	 
	 4.6 Support and Troubleshooting
	  	 	12	 

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 4/13 

Non-Disclosure Agreement: 
 All information included
herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 

Regarding the services described herein, if PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any
supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such
information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with
UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s
previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 5/13 

Executive Summary: 
  

	1.1	 Purpose 



The main purpose hereof is to provide a technical proposal in order to meet telecommunication infrastructure service needs through LAN-to-LAN (L2L) solution. 
  

	1.2	 Preliminary Instructions 



The proposal comprises the solution of non-managed data communication service known as UOLDIVEO L2L, which provides
communication circuits between two sites (LAN-to-LAN), without requiring routers, as the solution is based on Layer 2. 

Taking into account the best IT practices, UOLDIVEO strongly recommends the use of solutions designed for critical mission projects (low fault-tolerance
project). 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 6/13 

 

	2.	 Description of Solution 



 

	2.1	 Topology 



In order to interconnect its units (Site 1 and Site 2), the solution is comprised by a dedicated connection, as shown below: 

 
 



 
  

	2.2	 UOLDIVEO LAN-to-LAN (L2L)



 UOLDIVEO L2L is comprised by a dedicated link
(peer-to-peer) through LAN-to-LAN (L2L) service. Below, you can see the addresses
provided by the client and their characteristics: 
  

							
	Item	  	Location	  	Supplier	  	Total Band
	Peer A	  	Rua Caldas Júnior, 120	  	External	  	[2Mbps]
(LAN-to-LAN)
	Peer B	  	Av. Ceci, 1850	  	External	  	[2Mbps]
(LAN-to-LAN)

 Mbps means Megabit/s. 

The link will be delivered as ELECTRIC Ethernet (RJ45), and the data will be transferred in Layer 2 (there will be no routing between the networks, therefore,
the network at Site 2 shall be an extension of the local network at Site 1). 
  

	•	 	 Since there is no need to deliver routing equipment, as the link will be delivered in a switch owned by
PAGSEGURO INTERNET LTDA, the solution will not be monitored (up/down, performance, among others). 


  

	•	 	 SLA and MTTR are described below. 



 

	•	 	 There is no support provided for the transport of Jumbo Frame (maximum MTU of 1548 bytes). 



 

	•	 	 The circuit supports up to 50 MAC Address. 



 

	•	 	 The solution does not include tools for monitoring and link utilization graphs. 



 

	•	 	 Deadline for circuit(s) activation shall be redefined once a feasibility study is carried out in loco.



  

	•	 	 Internal cabling, as well as internal infrastructure resources, shall be provided by the Client.



  

	•	 	 The circuit will be delivered as Ethernet interface. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 7/13 

 

	•	 	 In the event any additional amounts are disbursed with infrastructure, they shall be charged on the first invoice
to be issued by UOLDIVEO. 


  

	•	 	 The Client must provide name, telephone number and authorization at both peers for the local inspections.



  

	•	 	 The confirmation of support to the addresses (supported by third-party) described herein depends on a site survey
to be carried out later on. If the site survey assesses that there is no feasibility for such location, UOLDIVEO shall provide a new technical/business proposal, taking into account a new technology to be used in order to support such location.



  

	•	 	 This proposal does not comprise a contingency solution for circuits and routers. If the Client needs a
contingency solution, UOL DIVEO may provide a new technical/business proposal including it. 


  

	•	 	 Non-productive hours may be charged from the client in the event they are
responsible for such non-productivity. 


  

	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has not returned
this document duly signed, terms and conditions herein may be revised by UOLDIVEO. 


  

	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO link and up to 90 days for Third-Party last mile link and
equipment, as from the official contact by the Project Manager of UOLDIVEO. 


  

	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


  

	2.3	 Characteristics of the Solution 



 

	•	 	 Integrity: connections established between the remote unit and the hub ensure that the data originated
from one of the peers will be received by the other one without any failures. 


  

	•	 	 Security: the structure provided by UOLDIVEO is based on private network topology, through UOLDIVEO’s
and partners’ backbone, without public access, ensuring data security. 


  

	•	 	 Availability: availability rates are described below, and they are calculated according to the physical
environment. 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 8/13 

 

	3.	 Scope of Services 



 

	3.1	 Responsibilities of UOLDIVEO 



 

	 	•	 	 Performance of site survey at the addresses provided by the client, as well as issuance of the technical report
related thereto. 


  

	 	•	 	 Cabling of equipment owned by UOLDIVEO, including router/gateway related to the circuits. 



 

	 	•	 	 Remedial support and maintenance of circuits and equipment used in the solution described herein.



  

	3.2	 Responsibilities of PAGSEGURO INTERNET LTDA 



 

	 	•	 	 Provision of sites’ addresses for the supply, infrastructure adjustment for the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis. 


  

	 	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	 	•	 	 Execution of services acceptance instrument once the solution is implemented. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 9/13 

 

	4.	 Exhibits 


  

	4.1	 UOLDIVEO Backbone 



UOLDIVEO provides broad infrastructure for data, voice and image transmission, which is why UOLDIVEO can design customized solutions at competitive prices,
meeting the needs of each client. When choosing UOLDIVEO, the client purchases a wide coverage solution, starting by metropolitan area networks and inter-cities redundant circuits, in addition to a great differential: the Service Level Agreement
(SLA), which contractually ensures an availability of up to 99.9% to your network. 
 Metropolitan Area Networks (MAN) are comprised by radio
frequency antennas that interconnect companies to their branches and the Internet. UOLDIVEO operates MANs under a frequency approved by the Brazilian telecommunications agency (Anatel), in the cities of São Paulo, Campinas, Rio de Janeiro,
Belo Horizonte, Brasília, Curitiba and Porto Alegre. 
 Long-Haul or Inter-cities redundant circuits are underground fiber optic channels that
interconnect UOLDIVEO’s Metropolitan Area Networks. Each city has a double coverage, by different providers, allowing a high-availability architecture for UOLDIVEO network. 

 

	4.2	 Failure Detection 



Collection of statistical information on network devices and managed links may vary depending on the characteristics of each device. On its turn, the
collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). 
  

	4.3	 Incident Management 



UOLDIVEO has an Incident Management process that controls the troubleshooting of each failure. This is carried out through the control of information flow
between all parties involved in a specific troubleshooting. 
  
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 10/13 

 

	4.4	 Service Level Agreements (SLA) 



UOL DIVEO undertakes to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone
switch equipment is implemented with redundancy in order to obtain the best availability possible. 
 The minimum monthly availability of services is
defined based on the structure of the contracted solution, namely: 
  

					
	Type	  	Structure	  	SLA
	Silver	  	Local connection through third-party last mile (other providers)	  	99.0%

 If there is any breakdown of any network circuits, by exclusive and proven fault of UOLDIVEO and exceeding the minimum
availability period, the Client shall be entitled to receive credit in the month following the month in which the breakdown occurred, according to the structure of the contracted solution. 

The amount to be discounted will be based on the current price of the circuit in the month in which the breakdown occurred. No discount shall be granted in
the following events: 
  

	 	•	 	 Breakdowns caused by power outage or failure in the client’s equipment, breakdowns caused by force majeure,
breakdowns caused by public disturbances or acts of vandalism; 


  

	 	•	 	 Breakdowns scheduled by UOLDIVEO for preventive and/or remedial maintenance of services, provided that they were
duly informed to the Client at least two business days in advance; 


  

	 	•	 	 Breakdowns caused by inappropriate operation by the Client or its vendors, as well as breakdowns caused by
failures in the infrastructure of the Client or the end user; 


  

	 	•	 	 When, regardless the reason, the Client prevents UOLDIVEO from having access to the location where the equipment
of the Client – or equipment maintained by the Client – is installed, delaying reestablishment of services. 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 11/13 

The chart below shows the mean time to repair (MTTR): 
  

									
	Severity	  	Type of Impact	  	Solution1	  	Target2	  	Performance
Period
	P13 / P2	  	  

Full unavailability

•   Service is unavailable for a specific client (link outage);

•   Error rate in the data link or internet fully disabling the regular data flow;

•   Client can’t use the service;

 
	  	 Up to
4h
  
 (12h for third-party last mile
circuit)
	  	
80%
	  	
24x7




	P3	  	  

Partial unavailability

•   Intermittent link outage;

•   Some users are facing issues in their operation;

 
	  	Up to 12h	  	90%	  	24x7
	P4	  	  

Degradation without affecting business

•   Error rate in the data link or internet, provided that the traffic still works;

•   Any failure preventing the use of data and internet service in a specific way;

 
	  	Up to 36h	  	95%	  	8x5
	P5	  	  

Monitoring alerts

•   Events generated by monitoring tools, provided that such events DO NOT trigger any of the
behaviors abovementioned;
 •   Incidents with no impact of any type, even if partial, to the
client’s service;
  
	  	Up to 96h	  	95%	  	8x5

  

	4.5	 Management Service Characteristics 



Fault diagnosis: When a network equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the solution
offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service Desk, which works
24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 12/13 

Preventive Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling
with the client. 
 Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management
network or upon the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access. 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time. 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO (such as
power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the technical
visit. 


  

	4.6	 Support and Troubleshooting 



If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance by the technical department of Customer Service, which may be contacted
through the numbers: 0800-160066 / 0800-7261288 or e-mail – servicedeskuoldiveo@uoldiveo.com. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25569-A 
 Page: 13/13 

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 



 
 



 
 Technical Proposal 

Lan-to-Lan PagSeguro 

 







 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 2/13 

São Paulo, February 01, 2019. 

To: 
 PAGSEGURO INTERNET LTDA 

Reference to UOLDIVEO Proposal OPT 18/25570-A  

As an answer to your request, we hereby submit a proposal of Lan-to-Lan
solution to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 
 We would like to provide
PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Saulo Marchi Teixeira

 Saulo Marchi Teixeira 

Solution Architect 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 3/13 

Table of contents: 
  

					
	 Table of contents
	  	 	3	 
	 Non-Disclosure Agreement:
	  	 	4	 
	 Executive Summary:
	  	 	5	 
	 1.1 Purpose
	  	 	5	 
	 1.2 Preliminary Instructions
	  	 	5	 
	 2. Description of Solution
	  	 	6	 
	 2.1 Topology
	  	 	6	 
	 2.2 UOLDIVEO
LAN-to-LAN (L2L)
	  	 	6	 
	 2.3 Characteristics of Solution
	  	 	7	 
	 3. Scope of Services
	  	 	8	 
	 3.1 Responsibilities of UOLDIVEO’s
	  	 	8	 
	 3.2 Responsibilities of PAGSEGURO INTERNET LTDA
	  	 	8	 
	 4. Exhibits
	  	 	9	 
	 4.1 UOLDIVEO Backbone
	  	 	9	 
	 4.2 Failure Detection
	  	 	9	 
	 4.3 Incident Management
	  	 	9	 
	 4.4 Service Level Agreements (SLA)
	  	 	9	 
	 4.5 Management Service Characteristics
	  	 	11	 
	 4.6 Support and Troubleshooting
	  	 	12	 

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 4/13 

Non-Disclosure Agreement: 
 All information included
herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 

Regarding the services described herein, if PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any
supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such
information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with
UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s
previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 5/13 

Executive Summary: 
 1.1 Purpose 

The main purpose hereof is to provide a technical proposal in order to meet telecommunication infrastructure service needs through LAN-to-LAN (L2L) solution. 
 1.2 Preliminary Instructions 

The proposal comprises the solution of non-managed data communication service known as UOLDIVEO L2L, which provides
communication circuits between two sites (LAN-to-LAN), without requiring routers, as the solution is based on Layer 2. 

Taking into account the best IT practices, UOLDIVEO strongly recommends the use of solutions designed for critical mission projects (low fault-tolerance
project). 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 6/13 

2. Description of Solution 
 2.1 Topology 

In order to interconnect its units (Site 1 and Site 2), the solution is comprised by a dedicated connection, as shown below: 

 
 



 
 2.2 UOLDIVEO LAN-to-LAN (L2L) 

UOLDIVEO L2L is comprised by a dedicated link (peer-to-peer) through LAN-to-LAN (L2L) service. Below, you can see the addresses provided by the client and their characteristics: 

 

							
	Item	  	Location	  	Supplier	  	Total Band
	Peer A	  	Av. Bento Munhoz da Rocha Neto, 632	  	External	  	[100Mbps]
(LAN-to-LAN)
	 Peer B
	  	Al. Barão de Limeira, 425	  	External	  	[100Mbps]
(LAN-to-LAN)

 Mbps means Megabit/s. 
 The
link will be delivered as ELECTRIC Ethernet (RJ45), and the data will be transferred in Layer 2 (there will be no routing between the networks, therefore, the network at Site 2 shall be an extension of the local network at Site 1). 

 

	 	•	 	 Since there is no need to deliver routing equipment, as the link will be delivered in a switch owned by
PAGSEGURO INTERNET LTDA, the solution will not be monitored (up/down, performance, among others). 


  

	 	•	 	 SLA and MTTR are described below. 



 

	 	•	 	 There is no support provided for the transport of Jumbo Frame (maximum MTU of 1548 bytes). 



 

	 	•	 	 The circuit supports up to 50 MAC Address. 



 

	 	•	 	 The solution does not include tools for monitoring and link utilization graphs. 



 

	 	•	 	 Deadline for circuit(s) activation shall be redefined once a feasibility study is carried out in loco.



  

	 	•	 	 Internal cabling, as well as internal infrastructure resources, shall be provided by the Client.



  

	 	•	 	 The circuit will be delivered as Ethernet interface. 



 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 7/13 

 

	 	•	 	 In the event any additional amounts are disbursed with infrastructure, they shall be charged on the first invoice
to be issued by UOLDIVEO. 


  

	 	•	 	 The Client must provide name, telephone number and authorization at both peers for the local inspections.



  

	 	•	 	 The confirmation of support to the addresses (supported by third-party) described herein depends on a site survey
to be carried out later on. If the site survey assesses that there is no feasibility for such location, UOLDIVEO shall provide a new technical/business proposal, taking into account a new technology to be used in order to support such location.



  

	 	•	 	 This proposal does not comprise a contingency solution for circuits and routers. If the Client needs a
contingency solution, UOL DIVEO may provide a new technical/business proposal including it. 


  

	 	•	 	 Non-productive hours may be charged from the client in the event they are
responsible for such non-productivity. 


  

	 	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has not returned
this document duly signed, terms and conditions herein may be revised by UOLDIVEO. 


  

	 	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO link and up to 90 days for Third-Party last mile link and
equipment, as from the official contact by the Project Manager of UOLDIVEO. 


  

	 	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


 2.3 Characteristics of the Solution 

 

	 	•	 	 Integrity: connections established between the remote unit and the hub ensure that the data originated
from one of the peers will be received by the other one without any failures. 


  

	 	•	 	 Security: the structure provided by UOLDIVEO is based on private network topology, through UOLDIVEO’s
and partners’ backbone, without public access, ensuring data security. 


  

	 	•	 	 Availability: availability rates are described below, and they are calculated according to the physical
environment. 


  
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 8/13 

3. Scope of Services 
 3.1 Responsibilities of UOLDIVEO

  

	 	•	 	 Performance of site survey at the addresses provided by the client, as well as issuance of the technical report
related thereto. 


  

	 	•	 	 Cabling of equipment owned by UOLDIVEO, including router/gateway related to the circuits. 



 

	 	•	 	 Remedial support and maintenance of circuits and equipment used in the solution described herein.



 3.2 Responsibilities of PAGSEGURO INTERNET LTDA 
  

	 	•	 	 Provision of sites’ addresses for the supply, infrastructure adjustment for the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis. 


  

	 	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	 	•	 	 Execution of services acceptance instrument once the solution is implemented. 



 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 9/13 

4. Exhibits 
 4.1 UOLDIVEO Backbone 

UOLDIVEO provides broad infrastructure for data, voice and image transmission, which is why UOLDIVEO can design customized solutions at competitive prices,
meeting the needs of each client. When choosing UOLDIVEO, the client purchases a wide coverage solution, starting by metropolitan area networks and inter-cities redundant circuits, in addition to a great differential: the Service Level Agreement
(SLA), which contractually ensures an availability of up to 99.9% to your network. 
 Metropolitan Area Networks (MAN) are comprised by radio
frequency antennas that interconnect companies to their branches and the Internet. UOLDIVEO operates MANs under a frequency approved by the Brazilian telecommunications agency (Anatel), in the cities of São Paulo, Campinas, Rio de Janeiro,
Belo Horizonte, Brasília, Curitiba and Porto Alegre. 
 Long-Haul or Inter-cities redundant circuits are underground fiber optic channels that
interconnect UOLDIVEO’s Metropolitan Area Networks. Each city has a double coverage, by different providers, allowing a high-availability architecture for UOLDIVEO network. 

4.2 Failure Detection 
 Collection of statistical
information on network devices and managed links may vary depending on the characteristics of each device. On its turn, the collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we
may get different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). 

4.3 Incident Management 
 UOLDIVEO has an Incident
Management process that controls the troubleshooting of each failure. This is carried out through the control of information flow between all parties involved in a specific troubleshooting. 

 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 10/13 

4.4 Service Level Agreements (SLA) 
 UOL DIVEO undertakes
to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone switch equipment is implemented with redundancy in order to obtain the best availability possible. 

The minimum monthly availability of services is defined based on the structure of the contracted solution, namely: 

 

					
	Type	  	Structure	  	SLA
	
Silver
	  	
Local connection through third-party last mile (other providers)
	  	
99.0%


 If there is any breakdown of any network circuits, by exclusive and proven fault of UOLDIVEO and exceeding the minimum
availability period, the Client shall be entitled to receive credit in the month following the month in which the breakdown occurred, according to the structure of the contracted solution. 

The amount to be discounted will be based on the current price of the circuit in the month in which the breakdown occurred. No discount shall be granted in
the following events: 
  

	 	•	 	 Breakdowns caused by power outage or failure in the client’s equipment, breakdowns caused by force majeure,
breakdowns caused by public disturbances or acts of vandalism; 


  

	 	•	 	 Breakdowns scheduled by UOLDIVEO for preventive and/or remedial maintenance of services, provided that they were
duly informed to the Client at least two business days in advance; 


  

	 	•	 	 Breakdowns caused by inappropriate operation by the Client or its vendors, as well as breakdowns caused by
failures in the infrastructure of the Client or the end user; 


  

	 	•	 	 When, regardless the reason, the Client prevents UOLDIVEO from having access to the location where the equipment
of the Client – or equipment maintained by the Client – is installed, delaying reestablishment of services. 


  

 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 11/13 

The chart below shows the mean time to repair (MTTR): 
  

									
	Severity	  	Type of Impact	  	Solution1	  	Target2	  	Performance Period
	P13 / P2	  	 Full
unavailability
 • Service is unavailable for a specific client (link outage);

• Error rate in the data link or internet fully disabling the regular data flow;

• Client can’t use the service;
	  	Up to 4h	  	 	  	 
	  	(12h for third-party
last mile circuit)	  	80%	  	24x7
	P3	  	 Partial unavailability

• Intermittent link outage;
 • Some users are facing
issues in their operation;
	  	Up to 12h	  	90%	  	24x7
	P4	  	 Degradation without affecting
business
 • Error rate in the data link or internet, provided that the traffic still works;

• Any failure preventing the use of data and internet service in a specific way;
	  	Up to 36h	  	95%	  	8x5
	P5	  	 Monitoring alerts

• Events generated by monitoring tools, provided that such events DO NOT trigger any of the behaviors abovementioned;

• Incidents with no impact of any type, even if partial, to the client’s service;
	  	Up to 96h	  	95%	  	8x5

 4.5 Management Service Characteristics 

Fault diagnosis: When a network equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the solution
offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service Desk, which works
24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
  

 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 12/13 

Preventive Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling
with the client. 
 Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management
network or upon the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access. 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time. 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO (such as
power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the technical
visit. 


 4.6 Support and Troubleshooting 

If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance by the technical department of Customer Service, which may be contacted
through the numbers: 0800-160066 / 0800-7261288 or e-mail – servicedeskuoldiveo@uoldiveo.com. 
  

 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25570-A 
 Page: 13/13 

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 



 
 Business Proposal 

PagSeguro—Regularization of Circuit 5511090218 
  







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 
 Reference to UOLDIVEO
Proposal OPT-18/25570 
 As an answer to your request, we hereby submit a proposal of integrated
solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations regarding IT Infrastructure services. 
 We would like to provide
PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 4/11 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos de
experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 7/11 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

 

	 	❑	 +2.2 Billion security events 



 

	 	❑	 +6,300 firewalls 


  

	 	❑	 +169,000 security rules 



 

	 	❑	 Monitoring over 500,000 active infrastructure elements 



 

	 	❑	 +14 million active mailboxes 



 

	 	❑	 +400,000 internet domains 



 

	 	❑	 +7,000 database facilities 



Backbone: 
  

	 	❑	 + 200 Gbps of traffic capacity 



 

	 	❑	 + 1,800 points of presence 



 

	 	❑	 + 3.7 million e-commerce transactions/month 



 

	 	❑	 70,000 streaming simultaneous sections/second 



 

	 	❑	 7 Billion page views/month 



 

	 	❑	 +34 million unique visitors 



Data Center: 
  

	 	❑	 Over 15PBytes of stored data – which is equivalent to over 3 million hours of HD movies.



  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 
  

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 9/11 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 10/11 
 Business Conditions: 

 

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	 Reference to services described in
Technical Proposal 
 OPT-18/25570
	  	[*****]	  	[*****]

  

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25570 

Page: 11/11 
  

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

 [*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 

			
	



	 	
	  
 Technical Proposal

	  
 Lan-to-Lan between Data Centers









 Technical Proposal UOLDIVEO OPT- 18/25571-A 

Page: 2/13 
 São Paulo,
February 18, 2019. 
 To: 
 PAGSEGURO
INTERNET LTDA 
 Reference to UOLDIVEO Proposal OPT 18/25571-A  

As an answer to your request, we hereby submit a proposal of Lan-to-Lan
solution between Data Centers to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 
 We would like
to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET
LTDA. 
 We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Saulo Marchi Teixeira

 Saulo Marchi Teixeira 

Solution Architect 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 3/13 

Table of Contents 
  

					
	 Non-Disclosure Agreement:
	  	 	4	 
	 Purpose:
	  	 	4	 
	 Preliminary Instructions
	  	 	4	 
	 Description of Solution:
	  	 	5	 
	 Responsibilities of UOLDIVEO
	  	 	6	 
	 Responsibilities of PAGSEGURO INTERNET LTDA
	  	 	6	 
	 Proposal:
	  	 	7	 
	 Description of Solution
	  	 	7	 
	 Details:
	  	 	7	 
	 Characteristics and Technical Provisions of the Connectivity Environment
	  	 	8	 
	 Exhibits
	  	 	9	 
	 UOLDIVEO IP Backbone
	  	 	9	 
	 Failure Detection
	  	 	9	 
	 Incident Management
	  	 	10	 
	 Incident Management
	  	 	10	 
	 SLA (Service Level Agreements)
	  	 	10	 
	 Management Service Characteristics
	  	 	11	 
	 Support and Troubleshooting
	  	 	12	 

  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 4/13 

Non-Disclosure Agreement: 
 All information included
herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 

Regarding the services described herein, if PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any
supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such
information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with
UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s
previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 5/13 

Executive Summary: 
 Purpose 

The main purpose hereof is to provide a technical proposal in order to meet telecommunication infrastructure service needs using UOLDIVEO LAN-to-LAN between Data Centers solution. 
 The proposal includes the solution of non-managed data communication service named UOLDIVEO L2L between Data Centers, which is the provision of communication circuits, Layer 2 (switching), between our two Data Centers, with the purpose of providing
geographic redundancy of our clients’ solutions, allowing our clients to focus on their core business and their regular business operations. 

Preliminary Instructions 
 The proposal comprises the
solution of non-managed data communication service known as UOLDIVEO L2L, which provides communication circuits between two sites
(LAN-to-LAN), without requiring routers, as the solution is based on Layer 2. 

Taking into account the best IT practices, UOLDIVEO strongly recommends the use of solutions designed for critical mission projects (low fault-tolerance
project). 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 5/13 

UOLDIVEO cherishes its partnership with the main information technology companies to strengthen its one-stop-shop
condition for data transfer and processing services. The commitment and experience of UOLDIVEO’s team in critical mission projects, combined with its global standard infrastructure translate into great benefits to its clients, as well as to
their end users, such as: 
  

	 	•	 	 Service Level Agreement (SLA) of up to 99,9% uptime of UOLDIVEO services, contractually provided;



  

	 	•	 	 Convergence of all communication services: data, voice and video, using the same infrastructure;



  

	 	•	 	 High availability and performance to operate non-stop services, failure
tolerant; 


  

	 	•	 	 Reduced Total Ownership Cost with IT operation, from maintenance of equipment to training of human resources, in
order to operate 24x7; 


  

	 	•	 	 Scalability so that infrastructure follows your business’ growth; 



 

	 	•	 	 Agility to deliver and perform maintenance in the facilities; 



 

	 	•	 	 Maximum peer-to-peer
connectivity, enabled by full network topology; 


  

	 	•	 	 Capacity to serve the most challenging critical mission projects. 



Description of Solution: 
  

	 	•	 	 Availability: Availability rates are described elsewhere herein, and are calculated according to the main
physical mean (dedicated access) and the redundant physical mean (as applicable). 


  

	 	•	 	 Scalability: The structure provided by UOLDIVEO allows for band upgrades, at any time, between the peers
interconnected to the backbone, upon client’s request and commercial validation; 


  

	 	•	 	 Flexibility: New peers may be connected to the backbone, even if they were not contemplated in the initial
project. They may be added at any time (upon commercial validation and technical feasibility analysis), without prejudice to backbone operation; 


  

	 	•	 	 Dedicated internet connection through own Backbone Internet, with high connectivity levels and national and
international availability, managed 24x7x365 by NOC UOLDIVEO team; 


  

	 	•	 	 Aggressive peering and Gateway policy with the main Brazilian Carriers. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 6/13 

Responsibilities of UOLDIVEO: 
  

	 	•	 	 Provide the client with all necessary information, whenever possible, so that the client assesses whether its
application bears redundancy between UOLDIVEO’s data centers. 


  

	 	•	 	 Install and setup the proposed solution in UOLDIVEO’s facilities. 



 

	 	•	 	 Provide for corrective maintenance of circuits and equipment used in the solution described herein.



 Responsibilities of PAGSEGURO INTERNET LTDA: 

 

	 	•	 	 Request transmission speed (band width) between data centers as it suits its needs. 



 

	 	•	 	 Identify whether its applications that are hosted in UOLDIVEO’s data centers bear redundancy between them.



  

	 	•	 	 Inform a technical point of contact to interact with UOLDIVEO’s employees at their request.



  

	 	•	 	 Execute the service acceptance instrument at the conclusion of implementation of the solution.



  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 7/13 

Proposal: 
 Description of Solution 

UOLDIVEO L2L between Data Centers is a LAN-to-LAN solution which interconnect
our Data Centers through UOLDIVEO’s own optical fiber, which ensures high performance and redundancy in the applications (services) hosted in these data centers. 
  





 
 Caption: 
 Anel Ótico
Redundante: Redundant Optical Ring 
 Atualização da base de dados: Database update 

Details: 
 Please find below a list of the main
characteristics of this solution: 
  

							
	 Item
	  	 Location
	  	 Use
	  	 Total Band

	 1
	  	Av. Ceci, 1850	  	Data	  	[10Gbps] (LAN-to-LAN)
	 2
	  	Al. Glete, 700	  	Data	  	[10Gbps] (LAN-to-LAN)

  

	 	•	 	 Architecture of this solution provides that the communication between the data centers will occur through
UOLDIVEO’s own optical fiber. 


  

	 	•	 	 Metro Ethernet (Layer 2) link layer. 



 

	 	•	 	 Support of up to 200 MAC Address. 



 

	 	•	 	 SLA and MTTR are described below. 



 

	 	•	 	 Setup of EVC (Ethernet Virtual Connection) on
peer-to-peer mode (E-Line). 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 8/13 

 

	 	•	 	 Physical Layer (Layer 1) from UOLDIVEO’s own optical fiber (ring-shaped and protected).



  

	 	•	 	 No support to the transportation of Jumbo Frame packages (maximum MTU of 1548 bytes). 



 

	 	•	 	 This solution does not include routers, so, consequently, it does not bear routing. 



 

	 	•	 	 This solution does not include monitoring tools and chart for use of link. 



 

	 	•	 	 The deadline to activate this/these circuit(s) will be redefined after the feasibility study is performed.



  

	 	•	 	 The client will be responsible for assessing and informing whether or not its applications bear contingency
pursuant to the architecture of UOLDIVEO’s solution. Whenever possible, we will provide all information the client needs to make such assessment. 


  

	 	•	 	 Unproductive hours may be charged from the client if the client is responsible for the unproductivity.



  

	 	•	 	 This proposal is governed by the terms and condition of the Telecommunications Services Agreement, entered into
between the Parties on January 1, 2017. 


 Characteristics and technical provisions of the Connectivity environment: 

 

	 	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has
not returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	•	 	 Deadline for installation: Up to 45 days for equipment with UOLDIVEO access, as from the official contact by the
Project Manager of UOLDIVEO; 


  

	 	•	 	 PAGSEGURO INTERNET LTDA is responsible for the sizing and specification of the communication
circuits and any other input, whether or not it is referred to herein; 


  

	 	•	 	 Internal cabling, as well as internal infrastructure resources, will be the Client’s responsibility;



  

	 	•	 	 During the execution of the implementation project, in the event PAGSEGURO INTERNET LTDA
establishes changes and/or additions to the scope contemplated in the initial project, UOLDIVEO will understand them as a request of “Change of Scope,” and PAGSEGURO INTERNET LTDA acknowledges that potential delays
may occur without any liens falling upon UOLDIVEO. Change request will be subject to the following process: 


  

	 	•	 	 PAGSEGURO INTERNET LTDA, through its Project Manager (PM), will submit the request for change of
scope in writing to the PM of UOLDIVEO; 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO OPT-18/25571-A 

Page: 9/13 
  

	 	•	 	 UOLDIVEO will analyze the request and the actions to be taken to meet the request. This analysis will have a
lower priority than the execution of the original scope of the project, and UOLDIVEO shall, through its PM, submit its formal response, which may be either of the following: 



 

	 	o	 The request can be quickly and easily implemented, at no additional cost to PAGSEGURO INTERNET LTDA
– UOLDIVEO will accept the request and implement the necessary changes. 


  

	 	o	 The request is not of easy implementation, so an additional cost will be charged from PAGSEGURO INTERNET
LTDA – UOLDIVEO will obtain the extra quotes, and, upon their approval by PAGSEGURO INTERNET LTDA, will implement the necessary changes. PAGSEGURO INTERNET LTDA and UOLDIVEO will define the new schedule of
the project, which will be the basis for the remaining activities. 


  

	 	•	 	 Conclusion of transition within the agreed period of time will depend upon receipt by UOLDIVEO of all necessary
information from PAGSEGURO INTERNET LTDA, and the timely access to the resources, employees and facilities of PAGSEGURO INTERNET LTDA. 



 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 9/13 

Exhibits 
 UOLDIVEO IP Backbone 

UOLDIVEO provides broad infrastructure for data, voice and image transmission, which is why UOLDIVEO can design customized solutions at competitive prices,
meeting the needs of each client. When choosing UOLDIVEO, the client purchases a wide coverage solution, starting by metropolitan area networks and inter-cities redundant circuits, in addition to a great differential: the Service Level Agreement
(SLA), which contractually ensures an availability of up to 99.9% to your network. 
 Metropolitan Area Networks (MAN) are comprised by radio
frequency antennas that interconnect companies to their branches and the Internet. UOLDIVEO operates MANs under a frequency approved by the Brazilian telecommunications agency (Anatel), in the cities of São Paulo, Campinas, Rio de Janeiro,
Belo Horizonte, Brasília, Curitiba and Porto Alegre. 
 Long-Haul or Inter-cities redundant circuits are underground fiber optic channels that
interconnect UOLDIVEO’s Metropolitan Area Networks. Each city has a double coverage, by different providers, allowing a high-availability architecture for UOLDIVEO network. 

Failure Detection 
 Collection of statistical information
on network devices and managed links may vary depending on the characteristics of each device. On its turn, the collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get
different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). 

Incident Management 
 UOLDIVEO has an Incident Management
process that controls the troubleshooting of each failure. This is carried out through the control of information flow between all parties involved in a specific troubleshooting. 

Incident Management 
 UOLDIVEO has an Incident Management
process that controls the troubleshooting of each failure. This is carried out through the control of information flow between all parties involved in a specific troubleshooting. 

 

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 10/13 

Service Level Agreements (SLA) 
 UOL DIVEO undertakes to
fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone equipment is implemented with redundancy in order to obtain the best availability possible. 

The minimum monthly availability of services is defined based on the structure of the contracted solution, namely: 

 

					
	 Type
	  	 Structure
	  	 SLA

	 Gold
	  	 Local connection through UOLDIVEO last mile
	  	 99.6%


  

	1	 “Access Redundancy” means the services delivered through 2 different and independent communication
circuits, through double approach. 


 If there is any breakdown of any network circuits, by exclusive and proven fault of UOLDIVEO and
exceeding the minimum availability period, the Client shall be entitled to receive credit in the month following the month in which the breakdown occurred, according to the structure of the contracted solution. 

The amount to be discounted will be based on the current price of the circuit in the month in which the breakdown occurred. No discount shall be granted in
the following events: 
  

	 	•	 	 Breakdowns caused by power outage or failure in the client’s equipment, breakdowns caused by force majeure,
breakdowns caused by public disturbances or acts of vandalism; 


  

	 	•	 	 Breakdowns scheduled by UOLDIVEO for preventive and/or remedial maintenance of services, provided that they were
duly informed to the Client at least two business days in advance; 


  

	 	•	 	 Breakdowns caused by inappropriate operation by the Client or its vendors, as well as breakdowns caused by
failures in the infrastructure of the Client or the end user; 


  

	 	•	 	 When, regardless the reason, the Client prevents UOLDIVEO from having access to the location where the equipment
of the Client – or equipment maintained by the Client – is installed, delaying reestablishment of services. 


  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 11/13 

The chart below shows the mean time to repair (MTTR): 
  

									
	 	 	 	 	 
	Severity	  	Type of Impact	  	Solution1	  	Target2	  	Performance
Period
	 	 	 	 	 
	
P1
	  	 Full unavailability

 
 •   Service is unavailable
for a specific client (link outage);
 •   Error rate in the data link or internet fully
disabling the regular data flow;
 •   Client can’t use the service;

 
	  	Up to 4h (12h for third-party last mile circuit)	  	80%	  	24x7




	 	 	 	 	 
	
P2
	  	 Partial unavailability

 
 •   Intermittent link
outage;
 •   Some users are facing issues in their operation;

 
	  	Up to 12h	  	90%	  	24x7
	 	 	 	 	 
	
P3
	  	 Degradation without affecting
business
  
 •   Error
rate in the data link or internet, provided that the traffic still works;
 •   Any failure
preventing the use of data and internet service in a specific way;
  
	  	Up to 36h	  	95%	  	8x5
	 	 	 	 	 
	
P4
	  	 Monitoring alerts

 
 •   Events generated by
monitoring tools, provided that such events DO NOT trigger any of the behaviors abovementioned;

•   Incidents with no impact of any type, even if partial, to the client’s
service;
	  	Up to 96h	  	95%	  	8x5

  

	1	 “Solution” means the deadline established for UOL DIVEO to complete the solution of the ticket,
provided that the incident is duly recorded. 



	2	 “Target” means the percentage of success of support within the expected timeframe. The target is
calculated based on all tickets created by the client throughout the month and according to its severity. 


 Management Service
Characteristics 
 Fault diagnosis: When a network equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order
to establish the reason of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are
included in the solution offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s
Service Desk, which works 24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 12/13 

Preventive Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling
with the client. 
 Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management
network or upon the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access. 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time. 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO (such as
power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the technical
visit. 


 Support and Troubleshooting 

If you have any questions or are facing any issues, you may contact our support team calling UOLDIVEO Service Desk to create a ticket, calling 4003-1100, or
through the Client Dashboard. 
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 Technical Proposal UOLDIVEO
OPT-18/25571-A 
 Page: 13/13 

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  
  

			
	



	  	 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO.
 Al. Barão de Limeira, 425, São Paulo – SP, CEP 01202-900
www.uoldiveo.com.br









 



 
 Business Proposal 

PAGSEGURO—Regularization of Circuit 5511492255 
  







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 

Reference to UOLDIVEO Proposal OPT-18/25571 

As an answer to your request, we hereby submit a proposal of integrated solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations
regarding IT Infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to
the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 4/11 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos
de experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 7/11 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

❑ +2.2 Billion security events 

❑ +6,300 firewalls 

❑ +169,000 security rules 
  

	 	❑	 Monitoring over 500,000 active infrastructure elements 



❑ +14 million active mailboxes 

❑ +400,000 internet domains 

❑ +7,000 database facilities 

Backbone: 
 ❑ + 200 Gbps of traffic
capacity 
 ❑ + 1,800 points of presence 

❑ + 3.7 million e-commerce transactions/month 

 

	 	❑	 70,000 streaming simultaneous sections/second 



 

	 	❑	 7 Billion page views/month 



❑ +34 million unique visitors 

Data Center: 
 ❑ Over 15PBytes of
stored data – which is equivalent to over 3 million hours of HD movies. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 
  

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 9/11 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 10/11 
 Business Conditions: 

 

					
	 	  	
[*****]

	
Description of Services
	  	 Taxes exclusive
	  	
Taxes inclusive

	Reference to services described in Technical Proposal OPT-18/25571	  	[*****]	  	[*****]

  

					
	 	  	
[*****]

	
Description of Services
	  	 Taxes exclusive
	  	
Taxes inclusive

	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



 

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 


  

	 	

 [*****] Confidential information redacted 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-18/25571 

Page: 11/11 
 São Paulo, February 18,
2019. 
 UOL DIVEO TECNOLOGIA LTDA. 
  

					
			
	/s/ Rogildo Torquato Landim  	 		 	/s/ Marcelo Moojen Epperlein  
	Rogildo Torquato Landim	 		 	Marcelo Moojen Epperlein

 PAGSEGURO INTERNET S.A. 
  

					
			
	/s/ Renato Bertozzo Duarte  	 		 	/s/ Wagner Chagas Feder  
	Renato Bertozzo Duarte	 		 	Wagner Chagas Feder

 WITNESSES: 
  

					
			
	/s/ Marcio Drumond Araujo  	 		 	  

	Marcio Drumond Araujo	 		 	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
 Business Proposal 

PAGSEGURO—Regularization of Router 5551010440 
  







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 

Reference to UOLDIVEO Proposal OPT-19/26085 

As an answer to your request, we hereby submit a proposal of integrated solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations
regarding IT Infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to
the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 4/11 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos
de experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 7/11 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

❑ +2.2 Billion security events 

❑ +6,300 firewalls 

❑ +169,000 security rules 

❑ Monitoring over 500,000 active infrastructure elements 

❑ +14 million active mailboxes 

❑ +400,000 internet domains 

❑ +7,000 database facilities 

Backbone: 
 ❑ + 200 Gbps of traffic
capacity 
 ❑ + 1,800 points of presence 

❑ + 3.7 million e-commerce transactions/month 

❑ 70,000 streaming simultaneous sections/second 

❑ 7 Billion page views/month 

❑ +34 million unique visitors 

Data Center: 
 ❑ Over 15PBytes of
stored data – which is equivalent to over 3 million hours of HD movies. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 
  

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 9/11 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 10/11 
 Business Conditions: 

 

					
	 	  	
[*****]

	
Description of Services
	  	 Taxes exclusive
	  	
Taxes inclusive

	Reference to services described in Technical Proposal OPT-18/25571	  	[*****]	  	[*****]

  

					
	 	  	
[*****]

	
Description of Services
	  	 Taxes exclusive
	  	
Taxes inclusive

	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



 

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26085 

Page: 11/11 
 São Paulo, February 18,
2019. 
 UOL DIVEO TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 



 
 TECHNICAL PROPOSAL 

CPE Lease 
 PagSeguro 

 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 2/9 

São Paulo, February 20, 2019. 

To PAGSEGURO INTERNET LTDA 
 Reference to
UOLDIVEO Proposal OPT-19/26085-A 
 As an answer to your
request, we hereby submit a Lease proposal to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 

We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have
designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 
 We appreciate the
opportunity and remain at your full disposal to clarify any questions that may arise. 
 Best regards, 

/s/ Saulo Marchi Teixeira 

Saulo Marchi Teixeira 
 Solution
Architect 
  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 3/9 

Table of Contents 
  

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Technical Solution
	  	 	5	 
	 Scope of Services
	  	 	5	 
	 Characteristics of Solution
	  	 	5	 
	 Details of Equipment
	  	 	5	 
	 Characteristics and Provisions
	  	 	6	 
	 Definitions
	  	 	6	 
	 Technical Exhibit
	  	 	7	 
	 Details
	  	 	7	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 4/9 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if
PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s
exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations
or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO
INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are
recognized upon this statement. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 5/9 

Technical Solution 
 Scope of Services 

UOLDIVEO is responsible for: 
  

	 	•	 	 Installation and setup of equipment described herein; 



 

	 	•	 	 Guarantee, support and maintenance of equipment described herein. 



PAGSEGURO INTERNET LTDA is responsible for: 
  

	 	•	 	 Provision of sites’ addresses for installation and adjustment of the infrastructure of the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis; 


  

	 	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	 	•	 	 Execution of services acceptance instrument once the solution is implemented. 



Characteristics of Solution 
 Note that new equipment may
be added later, even if it was not provided in the initial project, upon business validation and technical feasibility, without prejudice to the regular operation of the current network and/or equipment. 

Details of Equipment 
 In order to deliver the solution,
the following equipment was provided: 
  

					
	 List of Equipment

	 Item
	  	 Name
	  	 Scalability

	1	  	Cisco 1921	  	Support for up to 30 Mbps / Ethernet

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 6/9 

Characteristics and Provisions 
 Definitions 

 

	 	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has
not returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO equipment and up to 90 days for Third-Party equipment, as
from the official contact by the Project Manager of UOLDIVEO; 


  

	 	•	 	 Lease contractually secured by SLA; 



 

	 	•	 	 UOLDIVEO is responsible for providing and managing all routers mentioned in this proposal;



  

	 	•	 	 PAGSEGURO INTERNET LTDA is responsible for contracting VoIP Gateways with the capacity to transform
voice signal into IP packages, for VPN MPLS traffic, as well as for planning its voice network (extensions); 


  

	 	•	 	 This proposal does not comprise a contingency solution for routers. If the Client needs a contingency solution,
UOLDIVEO may provide a new technical/business proposal including it; 


  

	 	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


  
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 7/9 

Technical Exhibit 
 Details 

Failure Detection 
 Collection of statistical information
on network devices and managed links may vary depending on the characteristics of each device. On its turn, the collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get
different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). The main reports provided are the following: 

 

	 	•	 	 Accidents occurred during the previous month; 



 

	 	•	 	 Managerial report to prove compliance with the SLA; 



 

	 	•	 	 Report with maintenances scheduled during the previous month. 



UOLDIVEO checks all managed devices from time to time in order to detect failures or loss of contact. A failure may be detected through pooling
(checking device’s activity) or through trap, which is sent by the device. 
 Incident Management 

UOLDIVEO has an Incident Management process that controls the troubleshooting of each failure. This is carried out through the control of information
flow between all parties involved in a specific troubleshooting. 
 Management Service Characteristics 

Fault diagnosis: When an equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the
solution offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service
Desk, which works 24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
 Preventive
Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling with the client. 

Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management network or upon
the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access; 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time; 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO
(such as power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the
technical visit. 


  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 8/9 

SLA (Service Level Agreements) 
 UOLDIVEO
undertakes to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone switch equipment is implemented with redundancy in order to obtain the best availability possible.

 Routers provided by UOLDIVEO have the availability of up to 99.9% per year, monthly assessed for credit purposes. We ensure an annual availability of
99.4% for third-party routers, monthly assessed. 
 The chart below shows the mean time to repair (MTTR): 

 

									
	Severity	  	Type of Impact	  	Solution1	  	Target2	  	Performance Period
	P13 / P2	  	 Full unavailability

•  Service is unavailable for a specific client (link outage);

•  Error rate in the data link or internet fully disabling the regular data
flow;
 •  Client can’t use the service;
	  	 Up
to 4h
 (12h for third-party last mile circuit)
	  	80%	  	24x7
	P3	  	 Partial unavailability

•  Intermittent link outage;

•  Some users are facing issues in their operation;
	  	Up to 12h	  	90%	  	24x7
	P4	  	 Degradation without affecting
business
 •  Error rate in the data link or internet, provided that the traffic still
works;
 •  Any failure preventing the use of data and internet service in a specific way;
	  	Up to 36h	  	95%	  	8x5
	P5	  	 Monitoring alerts

•  Events generated by monitoring tools, provided that such events DO NOT trigger any of the
behaviors abovementioned;
 •  Incidents with no impact of any type, even if partial, to the
client’s service;
	  	Up to 96h	  	95%	  	8x5

 Support and Troubleshooting 

If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance through the technical department of Customer Service, which may
be contacted at: 0800-160066 / 0800-7261288 or by e-mail – servicedeskuoldiveo@uoldiveo.com. 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26085-A 
 Page: 9/9 

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
 Business Proposal 

PagSeguro—Regularization of Router 5519020080 
  







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 

Reference to UOLDIVEO Proposal OPT-19/26086 

As an answer to your request, we hereby submit a proposal of integrated solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations
regarding IT Infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to
the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page : 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 4/11 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos de
experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 7/11 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

❑ +2.2 Billion security events 

❑ +6,300 firewalls 

❑ +169,000 security rules 

❑ Monitoring over 500,000 active infrastructure elements 

❑ +14 million active mailboxes 

❑ +400,000 internet domains 

❑ +7,000 database facilities 

Backbone: 
 ❑ + 200 Gbps of traffic
capacity 
 ❑ + 1,800 points of presence 

❑ + 3.7 million e-commerce transactions/month 

❑ 70,000 streaming simultaneous sections/second 

❑ 7 Billion page views/month 

❑ +34 million unique visitors 

Data Center: 
 ❑ Over 15PBytes of
stored data – which is equivalent to over 3 million hours of HD movies. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 

❒ Company: 

Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
 ❒ Employees: 

Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 9/11 
 Clients 

We have a solid client portfolio: 
 ❑ 250
of 500 largest companies in Brazil; 
 ❑ 3 of the largest airlines in Brazil; 

❑ 7 of the 10 largest retail companies in Brazil (90% of the largest e-commerces); 

❑ 6 of the largest mobile providers in Brazil; 

❑ 3 of the 4 largest educational groups in Brazil; 

❑ 6 of the 10 largest call centre companies in Brazil; 

❑ 3 of the 5 largest acquirors in Brazil; 

❑ 6 of the 10 largest real estate groups in Brazil; 

❑ 3 of the 4 largest cosmetic industries in Brazil; 

❑ 2 of the 3 largest chemical industries in Brazil; 

❑ Over 100 companies of the financial segment. 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 10/11 
 Business Conditions: 

 

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	 Reference to services described in
Technical Proposal 
 OPT-19/26086
	  	[*****]	  	[*****]

  

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26086 

Page: 11/11 
  

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

 [*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
 TECHNICAL PROPOSAL 
 CPE
Lease 
 PagSeguro 
  







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 2/9 

São Paulo, February 20, 2019. 

To PAGSEGURO INTERNET LTDA 
 Reference to
UOLDIVEO Proposal OPT-19/26086-A 
 As an answer to your
request, we hereby submit a Lease proposal to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication and Infrastructure services. 

We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have
designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 
 We appreciate the
opportunity and remain at your full disposal to clarify any questions that may arise. 
 Best regards, 

/s/ Saulo Marchi Teixeira 

Saulo Marchi Teixeira 
 Solution
Architect 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 3/9 

Table of Contents 
  

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Technical Solution
	  	 	5	 
	 Scope of Services
	  	 	5	 
	 Characteristics of Solution
	  	 	5	 
	 Details of Equipment
	  	 	5	 
	 Characteristics and Provisions
	  	 	6	 
	 Definitions
	  	 	6	 
	 Technical Exhibit
	  	 	7	 
	 Details
	  	 	7	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 4/9 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if
PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s
exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations
or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO
INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are
recognized upon this statement. 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 5/9 

Technical Solution 
 Scope of Services 

UOLDIVEO is responsible for: 
  

	 	•	 	 Installation and setup of equipment described herein; 



 

	 	•	 	 Guarantee, support and maintenance of equipment described herein. 



PAGSEGURO INTERNET LTDA is responsible for: 
  

	 	•	 	 Provision of sites’ addresses for installation and adjustment of the infrastructure of the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis; 


  

	 	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	 	•	 	 Execution of services acceptance instrument once the solution is implemented. 



Characteristics of Solution 
 Note that new equipment may
be added later, even if it was not provided in the initial project, upon business validation and technical feasibility, without prejudice to the regular operation of the current network and/or equipment. 

Details of Equipment 
 In order to deliver the solution,
the following equipment was provided: 
  

					
	List of Equipment
	 Item
	  	 Name
	  	 Scalability

	 1
	  	Cisco 1905	  	Support for up to 30 Mbps / Ethernet

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 6/9 

Characteristics and Provisions 
 Definitions 

 

	 	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has
not returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO equipment and up to 90 days for Third-Party equipment, as
from the official contact by the Project Manager of UOLDIVEO; 


  

	 	•	 	 Lease contractually secured by SLA; 



 

	 	•	 	 UOLDIVEO is responsible for providing and managing all routers mentioned in this proposal;



  

	 	•	 	 PAGSEGURO INTERNET LTDA is responsible for contracting VoIP Gateways with the capacity to transform
voice signal into IP packages, for VPN MPLS traffic, as well as for planning its voice network (extensions); 


  

	 	•	 	 This proposal does not comprise a contingency solution for routers. If the Client needs a contingency solution,
UOLDIVEO may provide a new technical/business proposal including it; 


  

	 	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 7/9 

Technical Exhibit 
 Details 

Failure Detection 
 Collection of statistical information
on network devices and managed links may vary depending on the characteristics of each device. On its turn, the collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get
different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). The main reports provided are the following: 

 

	 	•	 	 Accidents occurred during the previous month; 



 

	 	•	 	 Managerial report to prove compliance with the SLA; 



 

	 	•	 	 Report with maintenances scheduled during the previous month. 



UOLDIVEO checks all managed devices from time to time in order to detect failures or loss of contact. A failure may be detected through pooling
(checking device’s activity) or through trap, which is sent by the device. 
 Incident Management 

UOLDIVEO has an Incident Management process that controls the troubleshooting of each failure. This is carried out through the control of information
flow between all parties involved in a specific troubleshooting. 
 Management Service Characteristics 

Fault diagnosis: When an equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the
solution offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service
Desk, which works 24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
 Preventive
Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling with the client. 

Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management network or upon
the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access; 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time; 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO
(such as power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the
technical visit. 


  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 8/9 

SLA (Service Level Agreements) 
 UOLDIVEO
undertakes to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone switch equipment is implemented with redundancy in order to obtain the best availability possible.

 Routers provided by UOLDIVEO have the availability of up to 99.9% per year, monthly assessed for credit purposes. We ensure an annual availability of
99.4% for third-party routers, monthly assessed. 
 The chart below shows the mean time to repair (MTTR): 

 

													
	 Severity
	  	 Type of Impact
	  	 Solution1
	  	Target2	 	  	Performance
Period	 
					
	 P1
	  	 Full unavailability

 
 •   Service is unavailable
for a specific client (link outage);
 •   Error rate in the data link or internet fully
disabling the regular data flow;
 •   Client can’t use the service;

 
	  	Up to 4h (8h for third-party router)	  	  
	 80%
	  
	  	  
	 24x7
	  




	  
	  	  
	  	  
	  	  
	  
	 	  	  
	  
	 
					
	 P2
	  	 Partial unavailability
  

•   Intermittent link outage;

•   Some users are facing issues in their operation;

 
	  	Up to 12h	  	 	90%	 	  	 	24x7	 
	  
	  	  
	  	  
	  	  
	  
	 	  	  
	  
	 
					
	 P3
	  	 Degradation without affecting business

 
 •   Error rate in the data
link or internet, provided that the traffic still works;
 •   Any failure preventing the use
of data and internet service in a specific way;
  
	  	Up to 36h	  	 	95%	 	  	 	8x5	 
	  
	  	  
	  	  
	  	  
	  
	 	  	  
	  
	 
					
	 P4
	  	 Monitoring alerts
  

•   Events generated by monitoring tools, provided that such events DO NOT trigger any of the
behaviors abovementioned;
 •   Incidents with no impact of any type, even if partial, to the
client’s service;
	  	Up to 96h	  	 	95%	 	  	 	8x5	 
	  
	  	  
	  	  
	  	  
	  
	 	  	  
	  
	 

 Support and Troubleshooting 

If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance through the technical department of Customer Service, which may
be contacted at: 0800-160066 / 0800-7261288 or by e-mail – servicedeskuoldiveo@uoldiveo.com. 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

 
 Technical Proposal UOLDIVEO OPT-19/26086-A 
 Page: 9/9 

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
 Business Proposal 

PagSeguro—Regularization of Router 5511492255 
  







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 2/11 
 São Paulo,
February 18, 2019. 
 To PAGSEGURO INTERNET LTDA 

Attn.: Fabio Alves Moreira 
 Reference to
UOLDIVEO Proposal OPT-19/26090 
 As an answer to your request, we hereby submit a proposal of
integrated solution for technology to meet PAGSEGURO INTERNET LTDA’s expectations regarding IT Infrastructure services. 
 We would like to
provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET
LTDA. 
 We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Ingrid dos Santos
Cruz   
 Ingrid dos Santos Cruz 

Account Manager 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 3/11 
 Table of Contents 

 

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Introduction
	  	 	5	 
	 About UOLDIVEO
	  	 	5	 
	 Service Portfolio
	  	 	6	 
	 UOLDIVEO’s Experience
	  	 	7	 
	 Quality
	  	 	8	 
	 Certificates
	  	 	8	 
	 Clients
	  	 	9	 
	 Business Conditions
	  	 	10	 
	 Final Provisions
	  	 	10	 

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 4/11 

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if PAGSEGURO
INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s exclusive and confidential
information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations or partners in any way,
for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO INTERNET LTDA shall not
partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are recognized upon this statement.

  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 5/11 
 Introduction 

About UOLDIVEO 
 UOLDIVEO, company that is part of
Grupo UOL with over 17 years of experience, has all-in-one IT Outsourcing solutions to meet the needs of mission critical environments. 

We have the largest Data Center infrastructure in Brazil, the best and most flexible Corporate Cloud, in addition to a wide layer of managed services. All of
this is supported by one of the largest certified technical groups in Brazil, standardized processes and cutting-edge technology, allowing an IT Transformation approach, with the purpose of providing IT in a fast, efficient and business-centered
way. 
 We have over 3,000 clients and 1,500 employees with over 280 international certifications. 

UOLDIVEO has its headquarters in São Paulo and branches in 7 capitals in Brazil. 

 
 



 
 Caption of image: 
 17 anos de
experiência de mercado: 17 years of market experience 
 + 3 mil clientes: Over 3,000 clients 

1.500 colaboradores: 1,500 employees 
 26 mil m2 Data
Centers: Over 26 thousand m2 of Data Centers 
 Rede própria em 7 cidades: Own network in 7 cities 

15 Petabytes em armazenamento: 15 petabytes stored 

Soluções orientadas por segmento de mercado: Solutions guided by market segments 

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 6/11 
 Service Portfolio 

Our portfolio is comprised by all-in-one and integrated solutions that meet the
most different IT needs of companies, and we are trusted advisors of our partners. 
  
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 7/11 
 UOLDIVEO’s Experience 

We are a Brazilian leading IT Outsourcing Company. We have a solid group with years of experience in the domestic market, we have experience in the management
of high-volume and mission critical environment, in addition to our robust and fast operations. 
 Support and Operations: 

 

	 	❑	 +2.2 Billion security events 



 

	 	❑	 +6,300 firewalls 


  

	 	❑	 +169,000 security rules 



 

	 	❑	 Monitoring over 500,000 active infrastructure elements 



 

	 	❑	 +14 million active mailboxes 



 

	 	❑	 +400,000 internet domains 



 

	 	❑	 +7,000 database facilities 



Backbone: 
  

	 	❑	 + 200 Gbps of traffic capacity 



 

	 	❑	 + 1,800 points of presence 



 

	 	❑	 + 3.7 million e-commerce transactions/month 



 

	 	❑	 70,000 streaming simultaneous sections/second 



 

	 	❑	 7 Billion page views/month 



 

	 	❑	 +34 million unique visitors 



Data Center: 
  

	 	❑	 Over 15PBytes of stored data – which is equivalent to over 3 million hours of HD movies.



  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 8/11 
 Quality 

Using the best IT services management practices, we implement continuous improvement plans in order to provide business maintenance and satisfaction of our
employees and clients. 
 For that to happen, we have created our processes in compliance with the requirements of ISO/IEC 27001, ISAE 3402 (SAS 70), ISO
20000:2011, PCI, and ITIL v3 and CobiT methodologies. 
 Certificates 

 

	 	❒	 Company: 



Focusing on Security, Quality, Performance and Reliability, the Company holds the following certificates: 

 
 



 
  

	 	❒	 Employees: 



Our employees are highly qualified and certified professionals, and provide services of the best quality: 

 
 



 
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 9/11 
 Clients 

We have a solid client portfolio: 
  

	 	❑	 250 of 500 largest companies in Brazil; 



 

	 	❑	 3 of the largest airlines in Brazil; 



 

	 	❑	 7 of the 10 largest retail companies in Brazil (90% of the largest
e-commerces); 


  

	 	❑	 6 of the largest mobile providers in Brazil; 



 

	 	❑	 3 of the 4 largest educational groups in Brazil; 



 

	 	❑	 6 of the 10 largest call centre companies in Brazil; 



 

	 	❑	 3 of the 5 largest acquirors in Brazil; 



 

	 	❑	 6 of the 10 largest real estate groups in Brazil; 



 

	 	❑	 3 of the 4 largest cosmetic industries in Brazil; 



 

	 	❑	 2 of the 3 largest chemical industries in Brazil; 



 

	 	❑	 Over 100 companies of the financial segment. 



 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 10/11 
 Business Conditions: 

 

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	 Reference to services described in
Technical Proposal 
 OPT-19/26090
	  	[*****]	  	[*****]

  

					
	Description of Services	  	[*****]
	  	Taxes exclusive	  	Taxes inclusive
	[*****]	  	[*****]	  	[*****]

 Final Provisions: 
  

	 	◾	 Effectiveness: This proposal is valid for 15 business days. If the period lapses and the CLIENT has not
returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	◾	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017; 


  

	 	◾	 Taxes and rates shall be applied pursuant to legislation in force: 



 

	 	o	 PIS, COFINS and ICMS are levied on telecommunication services (as effective in each location);



  

	 	o	 ISS, PIS and COFINS are levied on Data Center Solution Services, Managed Services, Software as Service,
Application Service and/or Security Management Services, according to the nature of the service; 


  

	 	o	 PIS and COFINS are levied on Internet provision services and Cloud services. 



 

	 	◾	 Any changes to tax rates or calculation basis for taxes levied on the price of the provision of services
subject matter hereof, as well as any other taxes that may be created as from the date hereof, even if due to revocation of exemption, shall result in price increase or reduction, according to the prevailing rate; 



 

	 	◾	 If the CLIENT fails to comply with the obligations established in the Technical and Business Proposals,
resulting in a delay in the schedule that was originally proposed, the CLIENT is not exempt from promptly complying with the other obligations, especially the obligations related to payments due; 



[*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 Business Proposal UOLDIVEO OPT-19/26090 

Page: 11/11 
  

	 	◾	 The CLIENT shall pay UOLDIVEO the amount of [*****] for the feasibility of implementation and contracted scope
[*****] from the execution of the Agreement/Purchase Order; 


  

	 	◾	 [*****] shall be billed as described below: 



 

	 	o	 [*****]; 


  

	 	o	 [*****]; 


  

	 	o	 [*****]. 



São Paulo, February 18, 2019. 

UOL DIVEO TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

 [*****] Confidential information redacted 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 - São Paulo – SP www.UOLDIVEO.com.br 







 



 
 TECHNICAL PROPOSAL 

CPE Lease 
 PagSeguro 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 2/9 
  

São Paulo, February 20, 2019. 

To PAGSEGURO INTERNET LTDA 

Reference to UOLDIVEO Proposal OPT-19/26090-A 

As an answer to your request, we hereby submit a Lease proposal to meet PAGSEGURO INTERNET LTDA’s expectations regarding Telecommunication
and Infrastructure services. 
 We would like to provide PAGSEGURO INTERNET LTDA with our experience with high-quality services provided to
the corporate market. We have designed this Proposal as a commitment to offer the best solution to the business needs of PAGSEGURO INTERNET LTDA. 

We appreciate the opportunity and remain at your full disposal to clarify any questions that may arise. 

Best regards, 
 /s/ Saulo Marchi Teixeira

 Saulo Marchi Teixeira 

Solution Architect 
  

 
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 3/9 
  

Table of Contents 
  

					
	 Non-Disclosure Agreement
	  	 	4	 
	 Technical Solution
	  	 	5	 
	 Scope of Services
	  	 	5	 
	 Characteristics of Solution
	  	 	5	 
	 Details of Equipment
	  	 	5	 
	 Characteristics and Provisions
	  	 	6	 
	 Definitions
	  	 	6	 
	 Technical Exhibit
	  	 	7	 
	 Details
	  	 	7	 

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 4/9 
  

Non-Disclosure Agreement 

All information included herein is strictly confidential and provided with the sole purpose of technically describing UOLDIVEO’s solutions, as
requested by PAGSEGURO INTERNET LTDA, and it shall not be used for any other purpose. 
 Regarding the services described herein, if
PAGSEGURO INTERNET LTDA chooses a provider that is not UOLDIVEO, or if it does not select any supplier within 15 days after the date hereof, PAGSEGURO INTERNET LTDA agrees to return all of UOLDIVEO’s
exclusive and confidential information, including, but not limited to, this document, and it shall not use nor disclose such information in any way whatsoever in order to obtain an unfair business advantage for itself, its subsidiaries, associations
or partners in any way, for subsequent business opportunities in which it may be directly or indirectly competing with UOLDIVEO. 
 PAGSEGURO
INTERNET LTDA shall not partially or fully publish or disclose the information included herein, without UOLDIVEO’s previous written consent. Several names of services and companies referred herein are trademarks. All of such are
recognized upon this statement. 
  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 5/9 
  

Technical Solution 
 Scope of Services 

UOLDIVEO is responsible for: 
  

	 	•	 	 Installation and setup of equipment described herein; 



 

	 	•	 	 Guarantee, support and maintenance of equipment described herein. 



PAGSEGURO INTERNET LTDA is responsible for: 
  

	 	•	 	 Provision of sites’ addresses for installation and adjustment of the infrastructure of the sites (grounding,
independent electrical circuit, cabling, pipeline, etc.), and authorization for UOLDIVEO’s employees to enter the sites on a 24x7x365 basis; 


  

	 	•	 	 Entire internal cabling required for the proper operation of the proposed solution, as well as its maintenance.



  

	 	•	 	 Execution of services acceptance instrument once the solution is implemented. 



Characteristics of Solution 
 Note that new equipment may
be added later, even if it was not provided in the initial project, upon business validation and technical feasibility, without prejudice to the regular operation of the current network and/or equipment. 

Details of Equipment 
 In order to deliver the solution,
the following equipment was provided: 
  

					
	 List of Equipment

	 Item
	 	 Name
	 	 Scalability

	 1
	 	Nexus 5596	 	Support for up to 10 Gbps / Ethernet

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 6/9 
  

Characteristics and Provisions 
 Definitions 

 

	 	•	 	 This proposal is valid for 20 business days. If the period lapses and PAGSEGURO INTERNET LTDA has
not returned this document duly signed, terms and conditions herein may be revised by UOLDIVEO; 


  

	 	•	 	 Deadline for installation: Up to 45 days for UOLDIVEO equipment and up to 90 days for Third-Party equipment, as
from the official contact by the Project Manager of UOLDIVEO; 


  

	 	•	 	 Lease contractually secured by SLA; 



 

	 	•	 	 UOLDIVEO is responsible for providing and managing all routers mentioned in this proposal;



  

	 	•	 	 PAGSEGURO INTERNET LTDA is responsible for contracting VoIP Gateways with the capacity to transform
voice signal into IP packages, for VPN MPLS traffic, as well as for planning its voice network (extensions); 


  

	 	•	 	 This proposal does not comprise a contingency solution for routers. If the Client needs a contingency solution,
UOLDIVEO may provide a new technical/business proposal including it; 


  

	 	•	 	 This proposal is governed by the conditions of the Telecommunication Services Agreement executed between the
Parties on January 1, 2017. 


  
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 7/9 
  

Technical Exhibit 
 Details 

Failure Detection 
 Collection of statistical information
on network devices and managed links may vary depending on the characteristics of each device. On its turn, the collection of statistics may vary depending on the implementation of SNMP agent installed in the device, which means that we may get
different information for the same kind of device. Technical reports are to be provided upon request off-line (without any interaction with UOLDIVEO portal). The main reports provided are the following: 

 

	 	•	 	 Accidents occurred during the previous month; 



 

	 	•	 	 Managerial report to prove compliance with the SLA; 



 

	 	•	 	 Report with maintenances scheduled during the previous month. 



UOLDIVEO checks all managed devices from time to time in order to detect failures or loss of contact. A failure may be detected through pooling
(checking device’s activity) or through trap, which is sent by the device. 
 Incident Management 

UOLDIVEO has an Incident Management process that controls the troubleshooting of each failure. This is carried out through the control of information
flow between all parties involved in a specific troubleshooting. 
 Management Service Characteristics 

Fault diagnosis: When an equipment faces a failure, UOLDIVEO shall provide, initially, remote technical support in order to establish the reason
of the failure. If needed, UOLDIVEO shall send a technician to the location to solve the issue. Remote technical support is available during and after business hours, provided that the issues pointed out by the client are included in the
solution offered by UOLDIVEO. 
 Ticket Logging: Tickets related to the structure provided shall be opened through UOLDIVEO’s Service
Desk, which works 24x7, where all tickets are received. Tickets will only be considered closed upon authorization from the Client. 
 Preventive
Maintenance: UOLDIVEO shall carry out the preventive maintenance recommended by the manufacturer of the equipment, upon previous scheduling with the client. 

Procedures: The procedure to recover data services of UOLDIVEO starts immediately upon generation of an alarm in our management network or upon
the creation of a ticket with the Service Desk: 
  

	 	•	 	 Support will carry out an attempt to recover service through remote access; 



 

	 	•	 	 If the issue is not solved remotely, we will create a ticket with the subcontracted provider and/or we will send
a technician to the location. UOLDIVEO’s technician needs access to the equipment installed on the site, otherwise, the Trouble Ticket will get a “Hold” status until the access is granted. The time spent while the access is not
granted will not be taken as unavailability time; 


  

	 	•	 	 If an in-loco issue is detected and is not caused by UOLDIVEO
(such as power outage, unplugged equipment, abnormal electrical discharge, misuse of equipment), the Trouble Ticket will be disregarded for the calculation of the previously executed SLA and the Client will be charged with an additional fee for the
technical visit. 


  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 8/9 
  

SLA (Service Level Agreements) 
 UOLDIVEO undertakes
to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect of the network. All of backbone switch equipment is implemented with redundancy in order to obtain the best availability possible. 

Routers provided by UOLDIVEO have the availability of up to 99.9% per year, monthly assessed for credit purposes. We ensure an annual availability of 99.4%
for third-party routers, monthly assessed. 
 The chart below shows the mean time to repair (MTTR): 

 

									
	 Severity
	  	 Type of Impact
	  	 Solution1
	  	Target2	 	Performance Period
	 P1
	  	  
 Full unavailability

 
 •  Service is unavailable for a
specific client (link outage);
  

•  Error rate in the data link or internet fully disabling the regular data flow;

 
 •  Client can’t use the
service;
  
	  	 Up to 4h

(8h for third-party router)
	  	80%	 	24x7



	P2	  	  
 Partial unavailability

 
 •  Intermittent link outage;

 
 •  Some users are facing issues
in their operation;
  
	  	Up to 12h	  	90%	 	24x7
	P3	  	  
 Degradation without affecting business

 
 •  Error rate in the data link or
internet, provided that the traffic still works;
  

•  Any failure preventing the use of data and internet service in a specific way;

 
	  	Up to 36h	  	95%	 	8x5
	P4	  	  
 Monitoring alerts

 
 •  Events generated by monitoring
tools, provided that such events DO NOT trigger any of the behaviors abovementioned;
  

•  Incidents with no impact of any type, even if partial, to the client’s service;

 
	  	Up to 96h	  	95%	 	8x5

 Support and Troubleshooting 

If you have any questions or are facing any issues, UOLDIVEO provides prompt assistance through the technical department of Customer Service, which may
be contacted at: 0800-160066 / 0800-7261288 or by e-mail – servicedeskuoldiveo@uoldiveo.com. 
  





 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br 







 DocuSign Envelope ID: B61FF251-261C-4633-A7AF-B8C22CBFBEAA 

Technical Proposal UOLDIVEO OPT-19/26090-A 

Page: 9/9 
  

São Paulo, February 18, 2019. 
 UOL DIVEO
TECNOLOGIA LTDA. 
  

			
	 /s/ Rogildo Torquato Landim  
	  	 /s/ Marcelo Moojen Epperlein  

	 Rogildo Torquato Landim
	  	 Marcelo Moojen Epperlein


 PAGSEGURO INTERNET S.A. 
  

			
	 /s/ Renato Bertozzo Duarte  
	  	 /s/ Wagner Chagas Feder  

	 Renato Bertozzo Duarte
	  	 Wagner Chagas Feder


 WITNESSES: 
  

			
	 /s/ Marcio Drumond Araujo  
	  	
	 Marcio Drumond Araujo
	  	

  
  
 



 
 Information contained herein is confidential and may not be published or disclosed without the prior written
consent from UOLDIVEO. 
 Alameda Barão de Limeira, 425 – São Paulo – SP www.UOLDIVEO.com.br