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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549



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FORM 10-Q



|x | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ---------------------------------------------------------------------------------------



For the quarterly period ended March 31, 2004



OR



| ̈ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ----------------------------------------------------------------------------------------



For the transition period from  to



Commission File No. 0-20740



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EPICOR SOFTWARE CORPORATION

(Exact name of registrant as specified in its charter)



|                                                               |  |                                  
|-------------------------------------------------------------- |  | ---------------------------------
|Delaware                                                       |  | 33-0277592                       
|(State or other jurisdiction of incorporation or organization) |  | (IRS Employer Identification No.)



18200 Von Karman
Avenue

Suite 1000

Irvine, California 92612

(Address of principal executive offices, zip code)



Registrants telephone number, including area code: (949) 585-4000



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Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the
preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.



Yes  x    No ̈



Indicate by check mark whether the registrant is an accelerated filer (as defined in Rule 12b-2 of the Exchange Act).



Yes  x    No ̈



As of
April 26, 2004, there were 46,388,431 shares of common stock outstanding.



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##### Table of Contents

FORM 10-Q INDEX



|              |  |                                                                                                                                 |  |     
|------------- |  | ------------------------------------------------------------------------------------------------------------------------------- |  | ----
|              |  |                                                                                                                                 |  | Page
|PART I.       |  | FINANCIAL INFORMATION                                                                                                           |  |     
|              |  |                                                                                                                                
|Item 1.       |  | Financial Statements (Unaudited)                                                                                                |  |     
|              |  |                                                                                                                                
|              |  | Condensed Consolidated Balance Sheets as of March 31, 2004 and December 31, 2003                                                |  | 3   
|              |  |                                                                                                                                
|              |  | Condensed Consolidated Statements of Operations and Comprehensive Operations for the Three Months Ended March 31, 2004 and 2003 |  | 4   
|              |  |                                                                                                                                
|              |  | Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2004 and 2003                              |  | 5   
|              |  |                                                                                                                                
|              |  | Notes to Unaudited Condensed Consolidated Financial Statements                                                                  |  | 6   
|              |  |                                                                                                                                
|Item 2.       |  | Managements Discussion and Analysis of Financial Condition and Results of Operations                                           |  | 20  
|              |  |                                                                                                                                
|Item 3.       |  | Quantitative and Qualitative Disclosures About Market Risk                                                                      |  | 43  
|              |  |                                                                                                                                
|Item 4.       |  | Controls and Procedures                                                                                                         |  | 43  
|              |  |                                                                                                                                
|PART II.      |  | OTHER INFORMATION                                                                                                               |  |     
|              |  |                                                                                                                                
|Item 1.       |  | Legal Proceedings                                                                                                               |  | 44  
|              |  |                                                                                                                                
|Item 6.       |  | Exhibits and Reports on Form 8-K                                                                                                |  | 44  
|              | 
|SIGNATURE     |  | 45                                                                                                                             
|              | 
|Exhibit Index |  | 46                                                                                                                             



2



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PART I



FINANCIAL INFORMATION



Item 1 - Financial Statements:



EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)

(Unaudited)



|                                                 |  |               |          |   |                  |   |          |  
|------------------------------------------------ |  | ------------- | -------- | - | ---------------- | - | -------- | -
|                                                 |  | March 31,2004 |          |   | December 31,2003 |  
|ASSETS                                           |  |               |          |   |                  |   |          |  
|Current assets:                                  |  |               |          |   |                  |   |          |  
|Cash and cash equivalents                        |  | $             | 38,070   |   |                  | $ | 38,881   |  
|Restricted cash                                  |  |               | 502      |   |                  |   | 501      |  
|Accounts receivable, net                         |  |               | 26,949   |   |                  |   | 27,134   |  
|Prepaid expenses and other current assets        |  |               | 5,736    |   |                  |   | 5,268    |  
|                                                 |  |               |          |   |                  |   |          |  
|Total current assets                             |  |               | 71,257   |   |                  |   | 71,784   |  
|                                                 |  |              
|Property and equipment, net                      |  |               | 3,616    |   |                  |   | 3,040    |  
|Intangible assets, net                           |  |               | 13,029   |   |                  |   | 12,847   |  
|Goodwill                                         |  |               | 11,234   |   |                  |   | 10,841   |  
|Other assets                                     |  |               | 3,785    |   |                  |   | 3,711    |  
|                                                 |  |               |          |   |                  |   |          |  
|Total assets                                     |  | $             | 102,921  |   |                  | $ | 102,223  |  
|                                                 |  |               |          |   |                  |   |          |  
|LIABILITIES AND STOCKHOLDERS EQUITY             |  |               |          |   |                  |   |          |  
|Current liabilities:                             |  |               |          |   |                  |   |          |  
|Accounts payable                                 |  | $             | 4,797    |   |                  | $ | 5,958    |  
|Accrued expenses                                 |  |               | 19,426   |   |                  |   | 26,038   |  
|Current portion of accrued restructuring costs   |  |               | 1,079    |   |                  |   | 2,117    |  
|Deferred revenue                                 |  |               | 40,920   |   |                  |   | 37,345   |  
|                                                 |  |               |          |   |                  |   |          |  
|Total current liabilities                        |  |               | 66,222   |   |                  |   | 71,458   |  
|                                                 |  |               |          |   |                  |   |          |  
|Long-term portion of accrued restructuring costs |  |               | 1,794    |   |                  |   | 1,355    |  
|                                                 |  |              
|Commitments and contingencies                    |  |               |          |   |                  |   |          |  
|Stockholders equity:                            |  |               |          |   |                  |   |          |  
|Preferred stock                                  |  |               | 10,423   |   |                  |   | 10,423   |  
|Common stock                                     |  |               | 46       |   |                  |   | 46       |  
|Additional paid-in capital                       |  |               | 253,638  |   |                  |   | 252,088  |  
|Less: treasury stock at cost                     |  |               | (493     | ) |                  |   | (322     | )
|Less: unamortized stock compensation expense     |  |               | (4,344   | ) |                  |   | (5,002   | )
|Accumulated other comprehensive income           |  |               | 206      |   |                  |   | 266      |  
|Accumulated deficit                              |  |               | (224,571 | ) |                  |   | (228,089 | )
|                                                 |  |               |          |   |                  |   |          |  
|Net stockholders equity                         |  |               | 34,905   |   |                  |   | 29,410   |  
|                                                 |  |               |          |   |                  |   |          |  
|Total liabilities and stockholdersequity        |  | $             | 102,921  |   |                  | $ | 102,223  |  
|                                                 |  |               |          |   |                  |   |          |  



See accompanying notes
to condensed consolidated financial statements.



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EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE

OPERATIONS

(in thousands, except
per share amounts)

(Unaudited)



|                                                                             |  |                             |        |   |      |   |        |  
|---------------------------------------------------------------------------- |  | --------------------------- | ------ | - | ---- | - | ------ | -
|                                                                             |  | Three Months EndedMarch 31, |       
|                                                                             |  | 2004                        |        |   | 2003 |  
|Revenues:                                                                    |  |                             |        |   |      |   |        |  
|License fees                                                                 |  | $                           | 10,448 |   |      | $ | 7,805  |  
|Consulting                                                                   |  |                             | 11,952 |   |      |   | 8,379  |  
|Maintenance                                                                  |  |                             | 20,557 |   |      |   | 17,603 |  
|Other                                                                        |  |                             | 403    |   |      |   | 545    |  
|                                                                             |  |                             |        |   |      |   |        |  
|Total revenues                                                               |  |                             | 43,360 |   |      |   | 34,332 |  
|                                                                             |  |                            
|Cost of revenues                                                             |  |                             | 16,241 |   |      |   | 13,142 |  
|Amortization of intangible assets and capitalized software development costs |  |                             | 880    |   |      |   | 1,712  |  
|                                                                             |  |                             |        |   |      |   |        |  
|Total cost of revenues                                                       |  |                             | 17,121 |   |      |   | 14,854 |  
|                                                                             |  |                             |        |   |      |   |        |  
|Gross profit                                                                 |  |                             | 26,239 |   |      |   | 19,478 |  
|                                                                             |  |                            
|Operating expenses:                                                          |  |                             |        |   |      |   |        |  
|Sales and marketing                                                          |  |                             | 9,780  |   |      |   | 8,159  |  
|Software development                                                         |  |                             | 5,760  |   |      |   | 4,767  |  
|General and administrative                                                   |  |                             | 5,174  |   |      |   | 4,674  |  
|Provision for doubtful accounts                                              |  |                             | 215    |   |      |   | (1,080 | )
|Stock-based compensation expense                                             |  |                             | 655    |   |      |   | 276    |  
|Restructuring charges and other                                              |  |                             | 1,217  |   |      |   |       |  
|                                                                             |  |                             |        |   |      |   |        |  
|Total operating expenses                                                     |  |                             | 22,801 |   |      |   | 16,796 |  
|                                                                             |  |                             |        |   |      |   |        |  
|Income from operations                                                       |  |                             | 3,438  |   |      |   | 2,682  |  
|Other income (expense), net                                                  |  |                             | 225    |   |      |   | (64    | )
|                                                                             |  |                             |        |   |      |   |        |  
|Income before income taxes                                                   |  |                             | 3,663  |   |      |   | 2,618  |  
|Provision for income taxes                                                   |  |                             | 145    |   |      |   |       |  
|                                                                             |  |                             |        |   |      |   |        |  
|Net income                                                                   |  |                             | 3,518  |   |      |   | 2,618  |  
|                                                                             |  |                             |        |   |      |   |        |  
|Value of beneficial conversion related to preferred stock                    |  |                             |       |   |      |   | (241   | )
|                                                                             |  |                             |        |   |      |   |        |  
|Net income applicable to common stockholders                                 |  | $                           | 3,518  |   |      | $ | 2,377  |  
|                                                                             |  |                             |        |   |      |   |        |  
|Net income                                                                   |  |                             | 3,518  |   |      |   | 2,618  |  
|Unrealized foreign currency translation adjustments                          |  |                             | (60    | ) |      |   | 377    |  
|                                                                             |  |                             |        |   |      |   |        |  
|Comprehensive income                                                         |  | $                           | 3,458  |   |      | $ | 2,995  |  
|                                                                             |  |                             |        |   |      |   |        |  
|Net income per share applicable to common stockholders:                      |  |                             |        |   |      |   |        |  
|Basic                                                                        |  | $                           | 0.07   |   |      | $ | 0.05   |  
|Diluted                                                                      |  | $                           | 0.07   |   |      | $ | 0.05   |  
|Weighted average common shares outstanding:                                  |  |                             |        |   |      |   |        |  
|Basic                                                                        |  |                             | 47,807 |   |      |   | 45,261 |  
|Diluted                                                                      |  |                             | 52,007 |   |      |   | 46,025 |  



See accompanying notes
to condensed consolidated financial statements.



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EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(Unaudited)



|                                                                                            |  |                             |        |   |      |   |        |  
|------------------------------------------------------------------------------------------- |  | --------------------------- | ------ | - | ---- | - | ------ | -
|                                                                                            |  | Three Months EndedMarch 31, |       
|                                                                                            |  | 2004                        |        |   | 2003 |  
|Operating activities                                                                        |  |                             |        |   |      |   |        |  
|Net income                                                                                  |  | $                           | 3,518  |   |      | $ | 2,618  |  
|Adjustments to reconcile net income to net cash (used in) provided by operating activities: |  |                             |        |   |      |   |        |  
|Depreciation and amortization                                                               |  |                             | 1,475  |   |      |   | 2,385  |  
|Stock-based compensation expense                                                            |  |                             | 655    |   |      |   | 276    |  
|Provision for doubtful accounts                                                             |  |                             | 215    |   |      |   | (1,080 | )
|Interest accrued on notes receivable from officers                                          |  |                             |       |   |      |   | (44    | )
|Restructuring charges and other                                                             |  |                             | 1,217  |   |      |   |       |  
|Changes in operating assets and liabilities, net of effects of acquistion:                  |  |                             |        |   |      |   |        |  
|Accounts receivable                                                                         |  |                             | 1,281  |   |      |   | 2,915  |  
|Prepaid expenses and other current assets                                                   |  |                             | (302   | ) |      |   | 412    |  
|Other assets                                                                                |  |                             | (34    | ) |      |   | 37     |  
|Accounts payable                                                                            |  |                             | (1,176 | ) |      |   | (764   | )
|Accrued expenses                                                                            |  |                             | (8,206 | ) |      |   | (5,606 | )
|Accrued restructuring costs                                                                 |  |                             | (1,794 | ) |      |   | (523   | )
|Deferred revenue                                                                            |  |                             | 3,017  |   |      |   | (142   | )
|                                                                                            |  |                             |        |   |      |   |        |  
|Net cash (used in) provided by operating activities                                         |  |                             | (134   | ) |      |   | 484    |  
|                                                                                            |  |                            
|Investing activities                                                                        |  |                             |        |   |      |   |        |  
|Purchases of property and equipment                                                         |  |                             | (1,041 | ) |      |   | (186   | )
|Increase in restricted cash                                                                 |  |                             | (1     | ) |      |   |       |  
|Cash paid for acquisitions, net of cash acquired                                            |  |                             | (956   | ) |      |   |       |  
|                                                                                            |  |                             |        |   |      |   |        |  
|Net cash used in investing activities                                                       |  |                             | (1,998 | ) |      |   | (186   | )
|                                                                                            |  |                            
|Financing activities                                                                        |  |                             |        |   |      |   |        |  
|Proceeds from exercise of stock options                                                     |  |                             | 1,009  |   |      |   | 1      |  
|Proceeds from employee stock purchase plan                                                  |  |                             | 544    |   |      |   | 236    |  
|Net proceeds from issuance of restricted stock                                              |  |                             |       |   |      |   | 1      |  
|Purchase of treasury stock                                                                  |  |                             | (172   | ) |      |   | (38    | )
|Issuance of preferred stock, net of transaction costs                                       |  |                             |       |   |      |   | 5,322  |  
|Collection of notes receivable from officers                                                |  |                             |       |   |      |   | 3,580  |  
|Principal payments on credit facility                                                       |  |                             |       |   |      |   | (840   | )
|                                                                                            |  |                             |        |   |      |   |        |  
|Net cash provided by financing activities                                                   |  |                             | 1,381  |   |      |   | 8,262  |  
|Effect of exchange rate changes on cash                                                     |  |                             | (60    | ) |      |   | 485    |  
|                                                                                            |  |                             |        |   |      |   |        |  
|Net (decrease) increase in cash and cash equivalents                                        |  |                             | (811   | ) |      |   | 9,045  |  
|Cash and cash equivalents at beginning of period                                            |  |                             | 38,881 |   |      |   | 31,313 |  
|                                                                                            |  |                             |        |   |      |   |        |  
|Cash and cash equivalents at end of period                                                  |  | $                           | 38,070 |   |      | $ | 40,358 |  
|                                                                                            |  |                             |        |   |      |   |        |  
|SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:                                           |  |                             |        |   |      |   |        |  
|Cash paid during the period for:                                                            |  |                             |        |   |      |   |        |  
|Interest                                                                                    |  | $                           |       |   |      | $ | 43     |  
|                                                                                            |  |                             |        |   |      |   |        |  
|Income taxes                                                                                |  | $                           | 31     |   |      | $ | 217    |  
|                                                                                            |  |                             |        |   |      |   |        |  



See Note 6 for details
of assets acquired and liabilities assumed in purchase transactions.



See accompanying notes to condensed consolidated financial statements.



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS



Note 1.    Basis of Presentation



The accompanying unaudited condensed consolidated financial statements included herein have
been prepared by Epicor Software Corporation (the Company) in conformity with accounting principles generally accepted in the United States of America and pursuant to the rules and regulations of the Securities and Exchange Commission (the SEC) for
interim financial information for reporting on Form 10-Q. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America
have been condensed or omitted pursuant to such rules and regulations. These unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in the
Companys Annual Report on Form 10-K/A for the year ended December 31, 2003.



In the opinion of management, the unaudited condensed consolidated financial statements contain all adjustments necessary for a fair presentation of the Companys financial position, results of operations and cash flows.



The results of operations for the three months ended March 31, 2004, are not necessarily
indicative of the results of operations that may be reported for any other interim period or for the entire year ending December 31, 2004. The balance sheet at December 31, 2003 has been derived from the audited financial statements at that date,
but does not include all of the information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements, as permitted by SEC rules and regulations for interim reporting.



Note 2.    Stock-Based Compensation



The Company complies with Accounting Principles Board (APB) No. 25 Accounting for Stock
Issued to Employees in accounting for stock options issued to employees. Stock options are granted with an exercise price equal to the fair market value on the date of grant. Accordingly, no compensation expense has been recognized for options
issued to employees and stock issued under the stock purchase plan.



Had
compensation costs for the Companys stock option plans and stock purchase plan been determined based upon fair value at the grant date consistent with SFAS No. 123, Accounting for Stock-Based Compensation, the Companys net
income and net income per share would have been as follows (in thousands, except per share amounts):



|                                                                                                  |  |                             |       |   |      |   |       |  
|------------------------------------------------------------------------------------------------- |  | --------------------------- | ----- | - | ---- | - | ----- | -
|                                                                                                  |  | Three Months EndedMarch 31, |      
|                                                                                                  |  | 2004                        |       |   | 2003 |  
|Net income applicable to common stockholders as reported                                          |  | $                           | 3,518 |   |      | $ | 2,377 |  
|                                                                                                  |  |                             |       |   |      |   |       |  
|Stock-based employee compensation expense determined under fair value based method for all awards |  |                             | (481  | ) |      |   | (256  | )
|                                                                                                  |  |                             |       |   |      |   |       |  
|Net income applicable to common stockholders  pro forma                                          |  | $                           | 3,037 |   |      | $ | 2,121 |  
|                                                                                                  |  |                             |       |   |      |   |       |  
|Net income per share applicable to common stockholders as reported:                               |  |                             |       |   |      |   |       |  
|Basic                                                                                             |  | $                           | 0.07  |   |      | $ | 0.05  |  
|Diluted                                                                                           |  | $                           | 0.07  |   |      | $ | 0.05  |  
|Net income per share applicable to common stockholders  pro forma:                               |  |                             |       |   |      |   |       |  
|Basic                                                                                             |  | $                           | 0.06  |   |      | $ | 0.05  |  
|Diluted                                                                                           |  | $                           | 0.06  |   |      | $ | 0.05  |  



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The fair value of options and purchase plan shares have been estimated using the Black-Scholes option-pricing model with
the following weighted average assumptions:



|                        |  |                              |   |  |              |   |  |                    |   |  |               |  
|----------------------- |  | ---------------------------- | - |  | ------------ | - |  | ------------------ | - |  | ------------- | -
|                        |  | Three Months Ended March 31, |  
|                        |  | 2004                         |   |  | 2003         |  
|                        |  | Stock Option Plans           |   |  | PurchasePlan |   |  | Stock Option Plans |   |  | Purchase Plan |  
|Expected life (years)   |  | 3.7                          |   |  | 0.5          |   |  | 3.0                |   |  | 0.5           |  
|Risk-free interest rate |  | 2.0                          | % |  | 1.0          | % |  | 2.0                | % |  | 1.2           | %
|Volatility              |  | 65.0                         | % |  | 65.0         | % |  | 100.0              | % |  | 100.0         | %
|Dividend rate           |  | 0.0                          | % |  | 0.0          | % |  | 0.0                | % |  | 0.0           | %



For options granted during the three
month periods ended March 31, 2004 and 2003, the weighted average fair value at date of grant was $6.60 and $1.07, per option, respectively. The weighted average fair value at date of grant for stock purchase plan shares during the three month
periods ended March 31, 2004 and 2003 was $4.77 and $0.78, per share, respectively.



Note 3.    Revenue Recognition



The Company
recognizes revenue in accordance with accounting principles generally accepted in the United States of America, principally:



| |  | Statement of Position (SOP) No. 97-2, Software Revenue Recognition, issued by the American Institute of Certified Public Accountants (AICPA) and interpretations;
| | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------

| |  | AICPA SOP No. 98-9, Modification of SOP 97-2, Software Revenue Recognition, With Respect to Certain Transactions;
| | - | -------------------------------------------------------------------------------------------------------------------

| |  | Staff Accounting Bulletin No. 101, Revenue Recognition in Financial Statements, issued by the United States Securities and Exchange Commission as amended by Staff
Accounting Bulletin No. 104, and
| | - | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

| |  | Financial Accounting Standards Board (FASB) Emerging Issues Task Force (EITF) EITF 00-21 Revenue Arrangements with Multiple Deliverables.
| | - | -------------------------------------------------------------------------------------------------------------------------------------------



The Company enters into contractual arrangements with end users of its products that may
include software licenses, maintenance services, consulting services, or various combinations thereof, including the sale of such elements separately. For each arrangement, revenues are recognized when both parties have signed an agreement, the fees
to be paid by the customer are fixed or determinable, collection of the fees is probable, delivery of the product has occurred, vendor-specific objective evidence about the value of each element are met and no other significant obligations on the
part of the Company remain.



For multiple-element arrangements, each element of
the arrangement is analyzed and the Company allocates a portion of the total fee under the arrangement to the elements based on the fair value of the element, regardless of any separate prices stated within the contract for each element. Fair value
is considered the price a customer would be required to pay if the element were to be sold separately. The Company applies the residual method as allowed under SOP 98-9 in accounting for any element of an arrangement that remains
undelivered.



License Revenues:  Amounts allocated to software
license revenues are recognized at the time of shipment of the software when fair value for any undelivered elements is determinable and all the other revenue recognition criteria discussed above have been met.



Revenues on sales made to the Companys resellers are recognized upon shipment of the
Companys software to the reseller, when the reseller has an identified end user and all other revenue recognition criteria noted above are met. Under limited arrangements with certain distributors, all the revenue recognition criteria have
been met upon delivery of the product to the distributor and, accordingly, revenues are recognized at that time. The Company does not offer a right of return on its products.



Consulting Service Revenues:    Consulting service revenues are comprised of consulting and implementation
services and, to a limited extent, training. Consulting services are generally sold on a time-and-materials basis and can include services ranging from software installation to data conversion and building non-complex interfaces to allow



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the software to operate in integrated environments. Consulting engagements can last anywhere from one week to several
months and are based strictly on the customers requirements and complexities and are independent of the functionality of the Companys software. The Companys software, as delivered, can be used by the customer for the
customers purpose upon installation. Further, implementation and integration services provided are not essential to the functionality of the software, as delivered, and do not result in any material changes to the underlying software code.
Services are generally separable from the other elements under the same arrangement since the performance of the services are not essential to the functionality of the other elements of the transaction and are described in the contract such that the
total price of the arrangement would be expected to vary as the result of the inclusion or exclusion of the services. For services performed on a time-and-material basis, revenue is recognized when the services are performed and billed. On occasion,
the Company enters into fixed fee arrangements or arrangements in which customer payments are tied to achievement of specific milestones. In fixed fee arrangements revenue is recognized on a percentage-of-completion basis as measured by costs
incurred to date as compared to total estimated costs to be incurred. In milestone achievement arrangements, the Company recognizes revenue as the respective milestones are met.



The Company has recorded unbilled consulting revenues totaling $1,452,000 and $629,000 at March 31, 2004 and December 31, 2003,
respectively. These unbilled revenues represent consulting services performed during the last two weeks of the quarter but not billed until the 15thof the following month. The Company cuts-off consulting billing on the 15thof each month.



Maintenance Service
Revenues:  Maintenance service revenues consist primarily of fees for providing unspecified software upgrades on a when-and-if-available basis and technical support over a specified term, which is typically twelve months. Maintenance
revenues are typically paid in advance and are recognized on a straight-line basis over the term of the contract.



Note 4.    Basic and Diluted Net Income Per Share



Net income per share is calculated in accordance with SFAS No. 128, Earnings per Share. Under the provisions of SFAS No. 128, basic net income per share is
computed by dividing the net income for the period by the weighted average number of common shares outstanding during the period and the weighted average common equivalent of convertible preferred stock outstanding for the period, excluding shares
of unvested restricted stock. The convertible preferred stock is included because the holders of the convertible preferred stock participate in any dividends paid on the Companys common stock on an as-converted basis, and because the Company
believes the convertible preferred stock is a participating security that is essentially equivalent to common stock, based on all the rights and preferences of both types of stock. Diluted net income per share is computed by dividing the net income
for the period by the weighted average number of common and potential common shares outstanding during the period if their effect is dilutive.



The following table presents the calculation of basic and diluted net income per common share (in thousands, except per share amounts):



|                                                                  |  |                             |        |   |      |   |        |  
|----------------------------------------------------------------- |  | --------------------------- | ------ | - | ---- | - | ------ | -
|                                                                  |  | Three Months EndedMarch 31, |       
|                                                                  |  | 2004                        |        |   | 2003 |  
|Net income applicable to common stockholders                      |  | $                           | 3,518  |   |      | $ | 2,377  |  
|                                                                  |  |                             |        |   |      |   |        |  
|Basic:                                                            |  |                             |        |   |      |   |        |  
|Weighted average common shares outstanding                        |  |                             | 46,371 |   |      |   | 43,703 |  
|Weighted average common equivalent of convertible preferred stock |  |                             | 3,617  |   |      |   | 2,184  |  
|Weighted average common shares of unvested restricted stock       |  |                             | (2,181 | ) |      |   | (626   | )
|                                                                  |  |                             |        |   |      |   |        |  
|Shares used in the computation of basic net income per share      |  |                             | 47,807 |   |      |   | 45,261 |  
|                                                                  |  |                             |        |   |      |   |        |  
|Net income per share applicable to common stockholders - basic    |  | $                           | 0.07   |   |      | $ | 0.05   |  
|                                                                  |  |                             |        |   |      |   |        |  
|Diluted:                                                          |  |                             |        |   |      |   |        |  
|Weighted average common shares outstanding                        |  |                             | 47,807 |   |      |   | 45,261 |  
|Stock options                                                     |  |                             | 2,579  |   |      |   | 533    |  
|Unvested restricted stock                                         |  |                             | 1,621  |   |      |   | 231    |  
|                                                                  |  |                             |        |   |      |   |        |  
|Shares used in the computation of diluted net income per share    |  |                             | 52,007 |   |      |   | 46,025 |  
|                                                                  |  |                             |        |   |      |   |        |  
|Net income per share applicable to common stockholders - diluted  |  | $                           | 0.07   |   |      | $ | 0.05   |  
|                                                                  |  |                             |        |   |      |   |        |  



The Company has adjusted its
previously reported basic earnings per share calculation for the quarter ended March 31, 2003 to include the effect of the weighted average convertible preferred stock. The impact of this adjustment is a $0.01 decrease to the previously reported
basic earnings per share calculation of $0.06 for the quarter ended March 31, 2003.



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Note 5.    New Accounting Pronouncements



In January 2003, the FASB issued FIN No. 46, Consolidation of Variable Interest
Entities. In general, a variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that
do not provide sufficient financial resources for the entity to support its activities. FIN No. 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable
interest entitys activities or entitled to receive a majority of the entitys residual returns or both. The consolidation requirements of FIN No. 46 apply immediately to variable interest entities created after January 31, 2003. With
respect to variable interest entities created before January 31, 2003, in December 2003 the FASB issued FIN 46R, which, among other things, revised the implementation date to the first fiscal years or interim periods ending after March 15, 2004,
with the exception of Special Purpose Entities (SPE). The consolidated requirements apply to all SPEs in the first fiscal year or interim period ending after December 15, 2003. The Company has determined that it does not have any SPEs to
which these interpretations apply and has adopted FIN 46R in the first quarter of 2004. The adoption of FIN 46R did not have a material impact on the Companys consolidated financial statements.



In January 2003, the EITF issued EITF 00-21, Revenue Arrangements with Multiple
Deliverables, which requires companies to allocate the consideration received on arrangements involving multiple arrangements based on their relative fair values. Further, this EITF requires that the companies consider the revenue recognition
criteria separately for each of the deliverables. This EITF is applicable for revenue arrangements entered into in fiscal periods beginning after June 15, 2003. The Company adopted EITF 00-21 on January 1, 2003 and it did not have a material impact
on the Companys consolidated financial statements.



In April 2003, FASB
issued SFAS No. 149, Amendment of Statement 133 on Derivative Instruments and Hedging Activities. SFAS 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristic of a derivative
discussed in paragraph 6(b) of Statement 133, (2) clarifies when a derivative contains a



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financing component, (3) amends the definition of an underlying to conform it to language used in FIN 45, and (4) amends
certain other existing pronouncements, which will collectively result in more consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified
after June 30, 2003. The Companys adoption of SFAS No. 149 did not have a material impact on the Companys consolidated financial statements as the Company has not entered into any derivative or hedging transactions.



In May 2003, FASB issued SFAS No. 150, Accounting for Certain Financial Instruments
with Characteristics of both Liabilities and Equity, which establishes standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the
following instruments as liabilities in its balance sheet:



| | a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its
assets at a specified or determinable date or upon an event that is certain to occur;
|- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuers equity shares, or is indexed to such an obligation, and requires
the issuer to settle the obligation by transferring assets; and
|- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| | a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the
obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuers equity shares, or (3) variations inversely related to changes in the fair value of the
issuers equity shares.
|- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



In November 2003, the FASB issued
FASB Staff Position (FSP) No. 150-3 which deferred the effective dates for applying certain provisions of SFAS No. 150 related to mandatorily redeemable financial instruments of certain nonpublic entities and certain mandatorily redeemable
noncontrolling interests for public and nonpublic entities.



For public
entities, SFAS No. 150 is effective for mandatorily redeemable financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003.



For mandatorily redeemable noncontrolling interests that would not have to be
classified as liabilities by a subsidiary under the exception in paragraph 9 or SFAS No. 150, but would be classified as liabilities by the parent, the classification and measurement provisions of SFAS No. 150 are deferred indefinitely. For other
mandatorily redeemable noncontrolling interests that were issued before November 5, 2003, the measurements provisions of SFAS No. 150 are deferred indefinitely. For those instruments, the measurement guidance for redeemable shares and controlling
interests in other literature shall apply during the deferral period.



SFAS No.
150 is to be implemented by reporting the cumulative effect of a change in accounting principle. The Company adopted SFAS No. 150 effective July 1, 2003 and such adoption did not have an impact on the Companys consolidated financial statements
as the Company has not issued any of these types of financial instruments.



In
April, 2004, the EITF reached final consensus on EITF 03-6, Participating Securities and the Two-Class Method under FASB Statement No. 128, which requires companies that have participating securities to calculate earnings per share using
the two-class method. This method requires the allocation of undistributed earnings to the common shares and participating securities based on the proportion of undistributed earnings that each would have been entitled to had all the periods
earnings been distributed. EITF 03-6 is effective for fiscal periods beginning after March 31, 2004 and earnings per share reported in prior periods presented must be retroactively adjusted in order to comply with EITF 03-6. The Company will adopt
EITF 03-6 for the quarter ended June 30, 2004. The Company does not believe that the adoption of EITF 03-6 will have a material impact on its earnings per share calculation.



Note 6.    Acquisitions



Platsoft



On February 18, 2004, the Company acquired all of the outstanding stock of the Quantum Group, Amida Limited, and Platsoft Limited (Platsoft) a privately held group of companies for approximately $1.4 million cash;
$0.7 million was paid on February 18, 2004 and future payments of $0.2 million to be paid on February 18, 2005 and on February 18, 2006. The group includes Platsoft, a value-added reseller (VAR) that has been one of the Companys leading
resellers in the United Kingdom and Europe delivering integrated business solutions which enable companies to reduce their costs, improve profitability and benefit from Microsoft technologies. The Company plans to continue to develop and support
Platsofts existing customer base to create new sales opportunities. The acquisition of Platsoft was driven by the continuing success of the Companys products in the United Kingdom and the synergistic strengths of the two companies.
Platsofts technical resources are expected to enhance the Companys services efforts and the combined consulting and support resources will provide a critical mass that should benefit all of the Companys customers. These factors
contributed to a purchase price in excess of the fair value of assets acquired and liabilities assumed and the creation of goodwill. The Company recorded the acquisition of Platsoft as a purchase in the first quarter of 2004 and the results of
Platsoft operations are included in the accompanying consolidated statement of operations from the date of acquisition.



In accordance with SFAS No. 141, Business Combinations, the acquisition has been accounted for under the purchase method of accounting. The purchase price was
allocated to Platsofts tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of February 18, 2004, with any excess being ascribed to goodwill. Management is responsible for determining the fair
value of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimate of fair values. The following table summarizes the components of the purchase price (in thousands):



|                                       |  |   |        |  
|-------------------------------------- |  | - | ------ | -
|Cash                                   |  | $ | 730    |  
|Future payment due                     |  |   | 438    |  
|Transaction costs                      |  |   | 216    |  
|                                       |  |   |        |  
|Total purchase price                   |  | $ | 1,384  |  
|                                       |  |   |        |  
|Fair value of tangible assets acquired |  | $ | 1,268  |  
|Customer base                          |  |   | 1,065  |  
|Covenant not to compete                |  |   | 38     |  
|Goodwill                               |  |   | 393    |  
|Assumed liabilities                    |  |   | (1,380 | )
|                                       |  |   |        |  
|Net assets acquired                    |  | $ | 1,384  |  
|                                       |  |   |        |  



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Goodwill recorded in this transaction is not deductible for tax purposes. The pro forma impact of this acquisition was
not significant to the Companys historical results of operations.



ROI



On July 8, 2003, the Company acquired all of the
outstanding stock of ROI Systems, Inc. (ROI), a privately held Enterprise Resource Planning (ERP) provider of manufacturing software solutions for approximately $20.8 million in an all cash transaction. At the time of the acquisition, ROI had
approximately $3.6 million in cash and marketable securities, resulting in a net cash outlay of approximately $17.2 million. The Company plans to continue to develop and support ROIs existing product line and to leverage ROIs existing
market position and customer base to create new sales opportunities which complement the Companys existing market position in the discrete make-to-order manufacturing, distribution, hospitality and services-oriented industries. Further, this
acquisition allows the Company to deliver its web services manufacturing solution to an expanded base of midmarket customers. These factors contributed to a purchase price in excess of the fair value of assets acquired and liabilities assumed and
the creation of goodwill. The Company recorded the acquisition of ROI as a purchase in the third quarter of 2003 and the results of ROI operations are included in the accompanying consolidated statement of operations from the date of acquisition.



In accordance with SFAS No. 141, Business Combinations, the
acquisition has been accounted for under the purchase method of accounting. The purchase price was allocated to ROIs tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of July 8, 2003, with
any excess being ascribed to goodwill. Management is responsible for determining the fair values of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimates of fair values. The following table
summarizes the components of the purchase price (in thousands):



|                                        |  |   |        |  
|--------------------------------------- |  | - | ------ | -
|Cash                                    |  | $ | 20,750 |  
|Transaction costs                       |  |   | 683    |  
|                                        |  |   |        |  
|Total purchase price                    |  | $ | 21,433 |  
|                                        |  |   |        |  
|Fair value of tangible assets acquired: |  |   |        |  
|Cash and marketable securities          |  | $ | 3,592  |  
|Accounts receivable, net                |  |   | 3,194  |  
|Property and equipment, net             |  |   | 492    |  
|Prepaid and other assets                |  |   | 910    |  
|                                        |  |   |        |  
|Total tangible assets acquired          |  |   | 8,188  |  
|Acquired technology                     |  |   | 7,320  |  
|Customer base                           |  |   | 460    |  
|Trademark                               |  |   | 1,550  |  
|Covenant not to compete                 |  |   | 320    |  
|Goodwill                                |  |   | 9,536  |  
|Assumed liabilities                     |  |   | (5,941 | )
|                                        |  |   |        |  
|Net assets acquired                     |  | $ | 21,433 |  
|                                        |  |   |        |  



Goodwill recorded in this transaction
is not deductible for tax purposes.



The unaudited pro forma statement of
operations data of the Company set forth below gives effect to the acquisition by Epicor of ROI using the purchase method as if it occurred on January 1, 2003. This pro forma information is presented for illustrative purposes only and is not
necessarily indicative of the combined financial position or results of operations for future periods or the financial position or result of operations that actually would have been realized had the acquisition occurred at that time. (in
thousands, except per share data)



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|                                                        |  |                                   |       
|------------------------------------------------------- |  | --------------------------------- | ------
|                                                        |  | Three Months ended March 31, 2003
|Total revenues                                          |  | $                                 | 39,160
|Net income applicable to common stockholders            |  |                                   | 2,007 
|Net income per share applicable to common stockholders: |  |                                   |       
|Basic                                                   |  |                                   | 0.04  
|Diluted                                                 |  |                                   | 0.04  



TDC/T7



On July 1, 2003, the Company acquired certain assets of TDC Solutions, Inc. (TDC), a
developer of warehouse management software and T7, Inc. (T7), a software and hardware reseller for approximately $1.9 million in cash; $1.0 million was paid on July 1, 2003 and $0.9 million is to be paid on July 1, 2004. TDC and T7 are related
entities as they are under common ownership. The assets acquired include intellectual property related to TDCs warehouse management software, customer contracts, customer lists and fixed assets. Prior to this acquisition, the Company
distributed TDCs warehouse solutions, which integrated with the Companys e by Epicor product line, under an OEM arrangement with TDC. The Company plans to continue to develop, distribute and support the warehouse management solution as a
key component of its distribution suite. Further, this acquisition enables the Company to offer a complete end-to-end solution for the midmarket distribution industry, and is consistent with the Companys increased focus on key vertical
markets. These factors contributed to a purchase price in excess of the fair value of assets acquired and liabilities assumed and the creation of goodwill. The Company recorded this purchase in the third quarter of 2003 and the results of TDC and T7
operations are included in the accompanying consolidated statement of operations from the date of acquisition.



In accordance with SFAS No. 141, Business Combinations, the acquisition has been accounted for under the purchase method of accounting. The fair values of the assets acquired and liabilities assumed
represent managements estimate of current fair values. The following table summarizes the components of the purchase price (in thousands):



|                                       |  |   |       |  
|-------------------------------------- |  | - | ----- | -
|Cash                                   |  | $ | 1,000 |  
|Future payment due                     |  |   | 870   |  
|Transaction costs                      |  |   | 52    |  
|                                       |  |   |       |  
|Total purchase price                   |  | $ | 1,922 |  
|                                       |  |   |       |  
|Fair value of tangible assets acquired |  | $ | 82    |  
|Acquired technology                    |  |   | 670   |  
|Covenant not to compete                |  |   | 190   |  
|Goodwill                               |  |   | 1,305 |  
|Assumed liabilities                    |  |   | (325  | )
|                                       |  |   |       |  
|Net assets acquired                    |  | $ | 1,922 |  
|                                       |  |   |       |  



Goodwill recorded in this transaction
is deductible for tax purposes. The pro forma impact of this acquisition was not significant to the Companys historical results of operations.



Note 7.    Goodwill and Intangible Assets



In acquisitions accounted for using the purchase method, goodwill is recorded for the difference, if any, between the aggregate consideration paid for an acquisition and
the fair value of the net tangible and identified intangible assets acquired. SFAS No. 142 requires a periodic review of goodwill and indefinite life intangibles for possible impairment. Based on managements review of goodwill at March 31,
2004, the Company has not identified an impairment. The following table represents the balance and changes in goodwill as of and for the three months ended March 31, 2004 (in thousands):



|                                                                |  |   |       
|--------------------------------------------------------------- |  | - | ------
|Balance as December 31, 2003                                    |  | $ | 10,841
|Goodwill acquired during the three months ended March 31, 2004: |  |   |       
|Platsoft                                                        |  | $ | 393   
|                                                                |  |   |       
|Balance as of March 31, 2004                                    |  | $ | 11,234
|                                                                |  |   |       



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During the first quarter of 2004, the Company acquired Platsoft (see Note 6). As a result of this transaction, the
Company added the following intangible assets (inthousands):



|                        |  |          |       |                 |        
|----------------------- |  | -------- | ----- | --------------- | -------
|                        |  | Platsoft |       | AmortizableLife
|Customer base           |  | $        | 1,065 |                 | 5 years
|Covenant not to compete |  |          | 38    |                 | 2 years
|                        |  |          |       |                 |        
|Total                   |  | $        | 1,103 |                 |        
|                        |  |          |       |                 |        



These intangibles will be amortized on
a straight-line basis over the estimated economic life of the assets. Based on managements review of intangible assets at March 31, 2004, the Company does not believe there is an impairment.



The following summarizes the components of intangible assets (in thousands):



|                        |  |                      |        |                         |   |        |  |                     |        |                         |   |        |  |   |        |  |   |       
|----------------------- |  | -------------------- | ------ | ----------------------- | - | ------ |  | ------------------- | ------ | ----------------------- | - | ------ |  | - | ------ |  | - | ------
|                        |  | As of March 31, 2004 |        | As of December 31, 2003
|                        |  | GrossCarryingAmount  |        | AccumulatedAmortization |   | Net    |  | GrossCarryingAmount |        | AccumulatedAmortization |   | Net   
|Acquired technology     |  | $                    | 28,338 |                         | $ | 20,728 |  | $                   | 7,610  |                         | $ | 28,338 |  | $ | 20,264 |  | $ | 8,074 
|Customer base           |  |                      | 10,255 |                         |   | 6,591  |  |                     | 3,664  |                         |   | 9,190  |  |   | 6,253  |  |   | 2,937 
|Trademark               |  |                      | 1,550  |                         |   | 226    |  |                     | 1,324  |                         |   | 1,550  |  |   | 149    |  |   | 1,401 
|Covenant not to compete |  |                      | 548    |                         |   | 117    |  |                     | 431    |                         |   | 510    |  |   | 75     |  |   | 435   
|                        |  |                      |        |                         |   |        |  |                     |        |                         |   |        |  |   |        |  |   |       
|Total                   |  | $                    | 40,691 |                         | $ | 27,662 |  | $                   | 13,029 |                         | $ | 39,588 |  | $ | 26,741 |  | $ | 12,847
|                        |  |                      |        |                         |   |        |  |                     |        |                         |   |        |  |   |        |  |   |       



Amortization expense of the
Companys intangible assets included in cost of revenues for the three months ended March 31, 2004 and 2003 was $880,000 and $1,712,000 respectively. Amortization expense of the Companys intangible assets included in general and
administrative expense for the three months ended March 31, 2004 and 2003 was $41,000 and $0 respectively. Estimated amortization expense for the remainder of 2004, 2005, 2006, 2007 and thereafter approximates $2,896,000, $3,800,000, $2,479,000,
$2,382,000, and $1,472,000, respectively.



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Note 8.    Restructuring Charges and Other



The following table summarizes the activity in the Companys reserves associated with
its restructurings (in thousands):



|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|------------------------------------- |  | ----------------------------------------------------- | ---- | - | ---------------------------------- | - | ------ | --------------- |  | - | ----------------------- | - |  | - | ------ | -
|                                      |  | Separationcosts forterminatedemployees andcontractors |      |   | Facilitiesclosing andconsolidation |   |        | Assetimpairment |  |   | Totalrestructuringcosts |  
|Balance at December 31, 2002          |  | $                                                     | 139  |   |                                    | $ | 3,868  |                 |  | $ |                        |   |  | $ | 4,007  |  
|2003 restructuring charges and other  |  |                                                       |     |   |                                    |   | 937    |                 |  |   |                        |   |  |   | 937    |  
|ROI acquisition                       |  |                                                       | 986  |   |                                    |   | 707    |                 |  |   | 192                     |   |  |   | 1,885  |  
|Write-off of impaired assets          |  |                                                       |     |   |                                    |   |       |                 |  |   | (66                     | ) |  |   | (66    | )
|Cash payments                         |  |                                                       | (855 | ) |                                    |   | (2,436 | )               |  |   |                        |   |  |   | (3,291 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Balance at December 31, 2003          |  | $                                                     | 270  |   |                                    | $ | 3,076  |                 |  | $ | 126                     |   |  | $ | 3,472  |  
|2004 restructuring charges and other  |  |                                                       | 437  |   |                                    |   | 780    |                 |  |   |                        |   |  |   | 1,217  |  
|Cash payments                         |  |                                                       | (648 | ) |                                    |   | (1,053 | )               |  |   | (115                    | ) |  |   | (1,816 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Balance at March 31, 2004             |  | $                                                     | 59   |   |                                    | $ | 2,803  |                 |  | $ | 11                      |   |  | $ | 2,873  |  
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Less current portion                  |  |                                                       | (59  | ) |                                    |   | (1,009 | )               |  |   | (11                     | ) |  |   | (1,079 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Total long-term restructuring reserve |  | $                                                     |     |   |                                    | $ | 1,794  |                 |  | $ |                        |   |  | $ | 1,794  |  
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  



2004 Restructuring Charges and
Other



In the first quarter of 2004, the Company recorded restructuring
charges and other of $1,217,000. This charge represents $437,000 of separation costs related to the reorganization of one of the Companys product lines and the movement of certain development efforts to Mexico as part of an overall cost
reduction program. In connection with these restructuring activities, the Company terminated 35 employees, or 4% of the Companys workforce, from all functional areas of the Company. As of March 31, 2004, all of these terminations had been
completed. The remaining charge includes $379,000 for the additional loss on one of the Companys domestic facilities due to the renegotiation of a sublease agreement with one of the Companys current subtenants and $401,000 for the
additional loss on one of the Companys international facilities. The Company determined that sublease income on this facility would not be realized according to the original estimate due to current economic conditions in this region.



2003 ROI Acquisition



In connection with the Companys acquisition of ROI on July 8, 2003 (see Note 6), the
Company assumed a liability of $1,885,000 for the restructuring costs associated with the ROI reduction in workforce and the closure of certain ROI offices. This liability represents $986,000 for separation costs for terminated employees, $707,000
for the closing of certain of ROIs facilities and $192,000 for asset impairment. In conjunction with the acquisition, 41 ROI employees, or 26% of the ROI workforce, were terminated from all functional areas. At March 31, 2004, the balance of
the ROI accrued restructuring was $218,000, representing $207,000 for facilities costs related to the closing of certain ROI offices and $11,000 for remaining asset impairments. Lease payments on the ROI facilities that were vacated will continue to
be made until the respective noncancelable terms of the lease expire.



2003
Restructuring Charges and Other



During 2003, the Company recorded an
additional restructuring charge of $937,000 related to a facility that was to be consolidated as part of the Companys 2002 restructuring. The Company determined that sublease income on this facility would not be realized according to the
original estimate used in the 2002 restructuring due to the unanticipated loss of sublease income. The Company recorded the additional restructuring charge based on revised sublease income as a result of a new sublease agreement entered into during
2004.



For facility costs included in the restructuring charge, the associated
subleased and unoccupied space is physically separate from the utilized space of the facility. The lease payments on the facilities to be closed or consolidated were considered net of contractual and estimated future sublease income. For leased
space not currently sublet,



14



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sublease income was estimated based on prevailing market rates and conditions. Any future losses or changes in sublease
income that is not realized according to the Companys original estimates, will be recognized as a restructuring charge in the period in which the Company makes the determination that such additional losses will be incurred. Although the
consolidation efforts were substantially completed as of the end of 2002, lease payments on buildings being vacated or downsized will continue to be made until the respective noncancelable terms of the leases expire.



Note 9.    Deferred Revenue



The following summarizes the components of deferred revenue (in thousands):



|                      |  |                |        |                   |   |       
|--------------------- |  | -------------- | ------ | ----------------- | - | ------
|                      |  | As of         
|                      |  | March 31, 2004 |        | December 31, 2003
|Deferred license fees |  | $              | 1,277  |                   | $ | 883   
|Deferred maintenance  |  |                | 32,731 |                   |   | 29,849
|Deferred consulting   |  |                | 6,912  |                   |   | 6,613 
|                      |  |                |        |                   |   |       
|Total                 |  | $              | 40,920 |                   | $ | 37,345
|                      |  |                |        |                   |   |       



Deferred software license fees have
been deferred because one or more of the revenue recognition criteria have not been met. Once these criteria have been fully met, the revenue will be recognized. Deferred maintenance represents fees paid in advance for unspecified software upgrades
on a when-and-if available basis and technical support over a specified time and recognized on a straight-line basis over the term of the contract. Deferred consulting services represent prepaid and unearned consulting, implementation and training
services. Revenue for these services will be recognized as the services are performed.



Note 10.    Credit Facility



The Company
had a $30 million senior credit facility with a financial institution comprised of a $10 million term loan and a $20 million revolving line of credit. The Company entered into this facility in July 2000 and received the $10 million proceeds from the
term loan. The Company did not borrow any amounts against the revolving line of credit. The Company repaid the term loan in 36 equal monthly installments, the final payment of which was made on August 1, 2003. On September 30, 2003, this credit
facility was terminated.



In January 2004, the Company entered into a two year,
$15 million senior revolving credit facility with a financial institution. Quarterly interest payments are to be made on this credit facility, with any principal balance due at maturity, January 2006. The facility bears interest at a variable rate
of either the prime rate or LIBOR plus an applicable margin based on the Companys leverage ratio, at the Companys option. Borrowings under the facility are secured by substantially all of the Companys assets. The Company is
required to comply with various financial covenants. Significant financial covenants include:



| |  | Achieving minimum earnings before interest, taxes, depreciation and amortization (EBITDA)
| | - | -----------------------------------------------------------------------------------------



| |  | Achieving minimum funded debt to EBITDA ratios
| | - | ----------------------------------------------



| |  | Achieving minimum fixed charge coverage ratios
| | - | ----------------------------------------------



| |  | Maintaining minimum cash balances through maturity.
| | - | ---------------------------------------------------



Additional material covenants under the agreement include limitations on the Companys indebtedness, liens on Company assets, guarantees, investments, dividends,
repurchases of securities and certain acquisitions and dispositions of assets by the Company. As of March 31, 2004, the Company was in compliance with all covenants included in the terms of the credit agreement. To date, no amounts have been
borrowed under this revolving credit facility.



Note
11.    Provision for Income Taxes



The Company recorded
a provision for income taxes for the first quarter of 2004 in the amount of $0.1 million and no provision in the first quarter of 2003. The provision for the first quarter of 2004 results from an alternative minimum tax liability after utilization
of an alternative minimum tax loss carryforward. The effective tax rate for the three months ended March 31, 2004 was 4.0% while the effective tax rate for the three months ended March 31, 2003 was zero. The effective tax rate is lower than the
statutory US federal income tax rate of 35% primarily due to the benefits from the utilization of net operating loss carryforwards. The Company has provided a valuation allowance on 100% of its deferred tax assets. In general, any realization of the
Companys net deferred tax asset will reduce the Companys effective rate in future periods. However, the realization of deferred tax assets that are related to net operating losses that were generated by tax deductions resulting from the
exercise of non-qualified stock options, for which there will be a direct increase to stockholders equity.



Note 12.    Issuance of Preferred Stock



On February 13, 2003, the Company completed a private placement of 300,000 shares of newly created Series D preferred stock resulting in gross proceeds to the Company of
$5,730,000. The Company sold the shares, each of which is currently convertible into 10 shares of the Companys common stock, to investment funds affiliated with Trident Capital (Trident), a venture capital firm, pursuant to a Series D
Preferred Stock Purchase Agreement dated as of February 11, 2003 between the Company and Trident. The price of the Series D preferred stock was determined to be $19.10, reflecting the Companys common stock closing price of $1.91 on February
10, 2003, the day preceding the purchase agreement.



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The Companys outstanding Series D preferred stock is convertible into common shares of the Company on a ten-for-one
basis at any time at the option of the holders. Such shares, once registered, automatically convert into common stock of the Company ten days after formal notification by the Company that the average consecutive 20-trading day closing stock price of
the common stock has exceeded $5.73 per share and that the Company meets certain other conditions. The holders of Series D preferred stock are entitled to vote with holders of common stock on an as-converted basis and, pursuant to the terms of the
Stock Purchase Agreement, the Company has agreed to register the sale of shares of common stock issuable upon conversion of the preferred stock. The Company is in the process of registering these shares, however, the registration on Form S-3 is not
yet effective.



The holders of the Series D preferred stock are entitled to
receive, when and if declared by the Board of Directors, dividends out of any assets of the Company legally available. Such dividends are required to be pari-passu with any dividend paid to the holders of the Series C preferred stock and prior to
and on an equal basis to any dividend, which may be declared by the Board of Directors for holders of common stock. Dividends shall not be cumulative and no dividends have been declared or paid as of March 31, 2004. In the event of liquidation,
dissolution or winding up of the Company, the holders of the Series D preferred stock shall be entitled to receive, on a pari-passu basis with any distribution to the holders of the Series C preferred stock and prior and in preference to any
distribution to the common stockholders, an amount per share equal to $19.10. Additionally, in the event that 50% or more of the companys voting power is transferred, or all or substantially all of the Companys assets are acquired, the
holders of the Series D preferred stock shall be entitled to receive the greater of (i) $38.20 per share plus all accrued or declared but unpaid dividends on such shares; or (ii) the amount per share that the holders of Series D Preferred Stock
would have been entitled to receive had all holder of all series of Preferred Stock converted all their shares of Preferred Stock into Common Stock immediately prior to such event.



During the first quarter of 2003, the Company recorded $241,000 for a fee paid to the holders of the preferred stock accounted for as a
beneficial conversion option on this preferred stock. In connection with this placement, the Company incurred transaction costs of approximately $166,000, which were netted against the gross proceeds.



Note 13.    Officer Notes Receivable



In February 2003, the promissory notes from the Companys Chief Executive Officer (CEO)
came due and the principal and interest were repaid with a combination of a cash payment of $3,580,000 and the return of the 2,000,000 shares of common stock related to the February 1996 restricted stock agreement. The market value of the shares on
the repayment date was $2.13 per share. These shares were retired and are not available for reissuance.



Note 14.    Issuance of Restricted Stock



On March 18, 2003, the compensation committee of the board of directors granted to the Companys CEO the right to receive 3,000,000 shares of restricted stock for a purchase price equal to the par value of such
stock. The first grant was effective immediately and consisted of 1,000,000 shares. The second grant of 2,000,000 was conditioned upon stockholder approval of an increase in the number of shares reserved under the Companys 1999 Nonstatutory
Stock Option Plan. Such stockholder approval was obtained on May 20, 2003. Based on the market value of the Companys stock on the grant date for the 1,000,000 share grant and the market value of the Companys stock on the stockholder
approval date for the 2,000,000 share grant, the Company recorded stock compensation expense of $591,000 for the three months ended March 31, 2004, based on a three-year vesting period.



Future quarterly stock-based compensation expense to be charged to operations for these restricted stock grants for the remainder of 2004
and 2005 is as follows:



|                                              |  |                     |          
|--------------------------------------------- |  | ------------------- | ---------
|Quarter Ending                                |  | CompensationExpense
|June 30, 2004                                 |  | $                   | 591,000  
|September 30, 2004                            |  |                     | 591,000  
|December 31, 2004                             |  |                     | 591,000  
|March 31, 2005                                |  |                     | 591,000  
|June 30, 2005                                 |  |                     | 591,000  
|September 30, 2005                            |  |                     | 591,000  
|December 31, 2005                             |  |                     | 591,000  
|                                              |  |                     |          
|Total future stock-based compensation expense |  | $                   | 4,137,000
|                                              |  |                     |          



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Note 15.    Stock Option Exchange Program



In January 2001, the Company offered to current employees that held stock options the
opportunity to exchange all of their outstanding stock options for restricted shares of the Companys common stock, at a price equal to the par value of such Common Stock. All employees who accepted the offer received one share of restricted
stock for every two options exchanged. The restricted stock vests over a period of two to four years, depending upon whether the exchanged options were vested or unvested at the time of the exchange. Employees who elected to exchange their options
were ineligible for stock option grants for a period of six months and one day following the exchange date of January 26, 2001. For the three months ended March 31, 2004 and 2003, the Company recorded compensation expense of $64,000 and $121,000,
respectively, related to this restricted stock. The Company will record future stock-based compensation expense of up to $207,000 over the vesting period of the restricted shares, which represents the fair market value of the remaining restricted
common stock issued on the exchange date. Compensation expense to be charged to operations for the remainder of 2004 and 2005 approximates $192,000, and $15,000 respectively, assuming all restricted stock grants vest.



The breakdown of the total stock-based compensation charge for both the stock option exchange
program and the issuance of restricted shares to the Companys CEO (see Note 14) for the three months ended March 31, 2004 and 2003 is as follows:



|                                       |  |                             |         |      |   |        
|-------------------------------------- |  | --------------------------- | ------- | ---- | - | -------
|                                       |  | Three Months endedMarch 31,
|                                       |  | 2004                        |         | 2003
|Cost of revenues                       |  | $                           | 28,000  |      | $ | 27,000 
|Sales and marketing                    |  |                             | 8,000   |      |   | 32,000 
|Software development                   |  |                             | 2,000   |      |   | 12,000 
|General and administrative             |  |                             | 617,000 |      |   | 205,000
|                                       |  |                             |         |      |   |        
|Total stock-based compensation expense |  | $                           | 655,000 |      | $ | 276,000
|                                       |  |                             |         |      |   |        



Note
16.    Acquisition of Treasury Stock



The shares held
in treasury were acquired by the Company as a result of the vesting of restricted stock, pursuant to the stock option exchange program executed in January 2001 (see Note 15). The Company repurchased a portion of the vested shares as consideration
for the Companys payment of applicable employee withholding taxes. As of March 31, 2004, these repurchased shares are held in treasury and are available for future reissuance.



In conjunction with the first quarter vesting of the restricted stock issued in connection with the stock option exchange program, the
following treasury stock acquisitions were made during the first quarter of 2004:



|                 |  |                 |  |                
|---------------- |  | --------------- |  | ---------------
|Vesting Date     |  | Shares acquired |  | Value of Shares
|January 26, 2004 |  | 10,017          |  | $172,000       



Note
17.    Segment Information



In accordance with SFAS No.
131, Disclosures about Segments of an Enterprise and Related Information, the Company has prepared operating segment information to report components that are evaluated regularly by the Companys chief operating decision maker, or
decision making groups, in deciding how to allocate resources and in assessing performance.



The Companys reportable operating segments include software licenses, consulting, maintenance and other. Other consists primarily of resale of third-party hardware and sales of business forms. Currently, the
Company does not separately allocate operating expenses to these segments, nor does it allocate specific assets to these segments. Therefore, the segment information reported includes only revenues, cost of revenues and gross profit.



17



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Operating segment data for the three months ended March 31, 2004 and 2003 is as follows (in thousands):



|                                   |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|---------------------------------- |  | ---------------- | ------ | ---------- | - | ----------- |  | ----- | ------ | ----- | - | --- |  | - | ------
|                                   |  | SoftwareLicenses |        | Consulting |   | Maintenance |  | Other |        | Total
|Three months ended March 31, 2004: |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|Revenues                           |  | $                | 10,448 |            | $ | 11,952      |  | $     | 20,557 |       | $ | 403 |  | $ | 43,360
|Cost of revenues                   |  |                  | 2,658  |            |   | 8,687       |  |       | 5,466  |       |   | 310 |  |   | 17,121
|                                   |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|Gross profit                       |  | $                | 7,790  |            | $ | 3,265       |  | $     | 15,091 |       | $ | 93  |  | $ | 26,239
|                                   |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|Three months ended March 31, 2003: |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|Revenues                           |  | $                | 7,805  |            | $ | 8,379       |  | $     | 17,603 |       | $ | 545 |  | $ | 34,332
|Cost of revenues                   |  |                  | 2,982  |            |   | 6,949       |  |       | 4,616  |       |   | 307 |  |   | 14,854
|                                   |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       
|Gross profit                       |  | $                | 4,823  |            | $ | 1,430       |  | $     | 12,987 |       | $ | 238 |  | $ | 19,478
|                                   |  |                  |        |            |   |             |  |       |        |       |   |     |  |   |       



The following schedule presents the
Companys operations by geographic area for the three months ended March 31, 2004 and 2003 (in thousands):



|                                   |  |              |        |   |               |   |                   |  |        |        |       |   |       |              |   |       |   |  |   |        
|---------------------------------- |  | ------------ | ------ | - | ------------- | - | ----------------- |  | ------ | ------ | ----- | - | ----- | ------------ | - | ----- | - |  | - | -------
|                                   |  | UnitedStates |        |   | UnitedKingdom |   | Australiaand Asia |  | Canada |        | Other |   |       | Consolidated
|Three months ended March 31, 2004: |  |              |        |   |               |   |                   |  |        |        |       |   |       |              |   |       |   |  |   |        
|Revenues                           |  | $            | 31,473 |   |               | $ | 7,135             |  | $      | 1,924  |       | $ | 2,174 |              | $ | 654   |   |  | $ | 43,360 
|Operating income (loss)            |  |              | 632    |   |               |   | 1,294             |  |        | 334    |       |   | 1,295 |              |   | (117  | ) |  |   | 3,438  
|Identifiable assets                |  |              | 59,956 |   |               |   | 24,144            |  |        | 12,644 |       |   | 3,160 |              |   | 3,017 |   |  |   | 102,921
|                                   |  |              |        |   |               |  
|Three months ended March 31, 2003: |  |              |        |   |               |   |                   |  |        |        |       |   |       |              |   |       |   |  |   |        
|Revenues                           |  | $            | 23,947 |   |               | $ | 6,229             |  | $      | 1,993  |       | $ | 1,816 |              | $ | 347   |   |  | $ | 34,332 
|Operating income (loss)            |  |              | (461   | ) |               |   | 1,945             |  |        | 423    |       |   | 1,083 |              |   | (308  | ) |  |   | 2,682  
|Identifiable assets                |  |              | 45,494 |   |               |   | 17,513            |  |        | 10,872 |       |   | 1,778 |              |   | 2,240 |   |  |   | 77,897 



Revenues are attributed to geographic
areas based on the location of the Companys subsidiary that entered into the related contract.



Note 18.    Contingencies



Employment Agreement



The Company has entered
into an agreement that provides a certain executive officer with compensation totaling 12 months base salary and bonus in the event the Company terminates the executive without cause. The agreement also calls for the acceleration of vesting of
certain stock options and restricted stock under certain circumstances related primarily to a change in control of the Company.



Litigation



The Company is subject to other legal proceedings and claims in the normal course of business. The Company is currently defending these proceedings and claims, and anticipates that it will be able to resolve these
matters in a manner that will not have a material adverse effect on the Companys consolidated financial position, results of operations or cash flows.



Guarantees



The Company from time to time enters into certain types of contracts that contingently require the Company to indemnify parties against third-party claims. These contracts primarily relate to: (i) divestiture and
acquisition agreements, under which the Company may provide customary indemnifications to either (a) purchasers of the Companys businesses or assets; or (b) entities from whom the Company is acquiring assets or businesses: (ii) certain real
estate leases, under which the Company may be required to indemnify property owners for environmental and other liabilities, and other claims arising from the Companys use of the applicable premises: (iii) certain agreements with the
Companys officers, directors and employees, under which the Company may be



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required to indemnify such persons for liabilities arising out of their relationship with the Company; and (iv) Company
license and consulting agreements with its customers, under which the Company may be required to indemnify such customers for intellectual property infringement claims, and other claims arising from the Companys provision of services to such
customers.



The terms of such obligations vary. A maximum obligation arising
out of these types of agreements is not explicitly stated and therefore, the overall maximum amount of these obligations cannot be reasonably estimated. Specifically with respect to past divestiture agreements, the Company has been subject to capped
indemnification provisions for claims by the acquirer of a nature specified in such agreements. These indemnity caps have ranged from $1.0 million to $3.5 million, but all such capped indemnity provisions have expired. Historically, the Company has
not been obligated to make significant payments for these obligations. The fair value of indemnities, commitments and guarantees that the Company issued during the three months ended March 31, 2004 is not considered significant to the Companys
financial position, results of operations or cash flows.



Note
19.    Pending Acquisition of Scala



In December 2003,
the Company announced its intent to conduct a public offer to acquire all issued and outstanding shares of Scala Business Solutions N.V. (Scala) pursuant to the merger protocol signed on November 14, 2003. The merger protocol was subsequently
amended on April 14, 2004. The total estimated purchase price of Scala is $96.5 million. This includes the value of shares to be issued of $47.5 million, based on the average closing price of Epicors common stock for three days before and
after the announcement of the transaction, cash to be paid of $44.6 million and estimated transaction costs of $4.4 million. The Company expects to fund the cash outlay from its existing cash balances and borrowings under its new credit facility.
The Company currently expects to commence the offer period and close the transaction during the second quarter of 2004.



For the year ended December 31, 2003, Scala had total revenues of $69.1 million and as of December 31, 2003 total assets of $43.3 million. Under the terms of the merger
protocol with Scala, in the event that the acquisition were not completed due to a material breach of the merger protocol by the Company, the Company could incur a EUR 3.0 million (approximately $3.7 million USD based on current exchange rates)
break up charge associated with the unsuccessful transactions.



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Item 2 - Managements Discussion and Analysis of Financial Condition and Results of Operations:



Overview



The Company designs, develops, markets and supports computer software applications, which assist mid-sized companies in the planning, management and operation of their businesses. The Company is focused on the
mid-market, which includes companies with annual revenues between $10 million and $500 million. The Companys software products and related consulting and support services are designed to help these companies automate key aspects of their
business operations, processes, and procedures  from customer relations, ordering, purchasing and planning, to production, distribution, accounting and financial reporting. By automating these processes, companies may gain faster access to
more accurate information, which can improve operating efficiency, reduce cost and allow companies to be more responsive to their customers, ultimately leading to increased revenues. The Company also offers support, consulting and education services
in support of its customers use of its software products. The Companys products and services are sold worldwide by its direct sales force and an authorized network of value- added resellers (VARs), distributors and authorized
consultants.



Recent Events



On November 14, 2003, the Company entered into a merger protocol with Scala Business
Solutions N.V. (Scala) pursuant to which the Company agreed to make a public exchange offer for all of the outstanding shares of Scala upon the satisfaction of certain conditions. The merger protocol was subsequently amended on April 14, 2004. The
total estimated purchase price of Scala is $96.5 million. This includes the value of shares to be issued of $47.5 million, based on the average closing price of Epicors common stock for three days before and after the announcement of the
transaction, cash to be paid of $44.6 million and estimated transaction costs of $4.4 million. The Company expects to fund the cash outlay from its existing cash balances and borrowings under its new credit facility. The Company currently expects to
commence the offer period and close the transaction during the second quarter of 2004 (see Note 19 of the Notes to Unaudited Condensed Consolidated Financial Statements).



Critical Accounting Policies



The consolidated financial statements are prepared in conformity with accounting principles generally accepted in the United States of America. As such, management is
required to make judgments, estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. The
significant accounting policies which are most critical to aid in fully understanding and evaluating reported financial results include the following:



Revenue Recognition



The Company enters into contractual arrangements with end users that may include licensing of the Companys software products, product support and maintenance services, consulting services, resale of third-party
hardware or various combinations thereof, including the sale of such products or services separately. The Companys accounting policies regarding the recognition of revenue for these contractual arrangements is fully described in Note 3 of the
Notes to Unaudited Condensed Consolidated Financial Statements.



The Company
considers many factors when applying accounting principles generally accepted in the United States of America related to revenue recognition. These factors include, but are not limited to:



| |  | The actual contractual terms, such as payment terms, delivery dates, and pricing of the various product and service elements of a contract
| | - | ------------------------------------------------------------------------------------------------------------------------------------------



| |  | Availability of products to be delivered
| | - | ----------------------------------------



| |  | Time period over which services are to be performed
| | - | ---------------------------------------------------



| |  | Creditworthiness of the customer
| | - | --------------------------------



| |  | The complexity of customizations to the Companys software required by service contracts
| | - | ----------------------------------------------------------------------------------------



| |  | The sales channel through which the sale is made (direct, VAR, distributor, etc.)
| | - | ---------------------------------------------------------------------------------



| |  | Discounts given for each element of a contract
| | - | ----------------------------------------------



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| |  | Any commitments made as to installation or implementation go live dates
| | - | -------------------------------------------------------------------------



Each of the relevant factors is analyzed to determine its impact, individually and collectively with other factors, on the revenue to be
recognized for any particular contract with a customer. Management is required to make judgments regarding the significance of each factor in applying the revenue recognition standards, as well as whether or not each factor complies with such
standards. Any misjudgment or error by management in its evaluation of the factors and the application of the standards, especially with respect to complex or new types of transactions, could have a material adverse affect on the Companys
future revenues and operating results.



Allowance for Doubtful Accounts



The Company sells its products directly to end users generally requiring a
significant up-front payment and remaining terms appropriate for the creditworthiness of the customer. The Company also sells its products to VARs and other software distributors generally under terms appropriate for the creditworthiness of the VAR
or distributor. The Company believes no significant concentrations of credit risk existed at March 31, 2004. Receivables from customers are generally unsecured. The Company continuously monitors its customer account balances and actively pursues
collections on past due balances.



The Company maintains an allowance for
doubtful accounts comprised of two components, one of which is based on historical collections performance and a second component based on specific collection issues. If actual bad debts differ from the reserves calculated based on historical trends
and known customer issues, the Company records an adjustment to bad debt expense in the period in which the difference occurs. Such adjustment could result in additional expense or, as occurred in the first quarter of 2003, a reduction of expense.



The Companys accounts receivable go through a collection process that is
based on the age of the invoice and requires attempted contacts with the customer at specified intervals and the assistance from other personnel within the Company who have a relationship with the customer. If after a specified number of days, the
Company has been unsuccessful in its collection efforts, the Company may turn the account over to a collection agency. The Company writes-off accounts to its allowance when the Company has determined that collection is not likely. The factors
considered in reaching this determination are (i) the apparent financial condition of the customer, (ii) the success that the Company has had in contacting and negotiating with the customer and (iii) the number of days the account has been with a
collection agency.



Capitalized Software Development Costs



Software development costs incurred subsequent to the determination of technological
feasibility and marketability of a software product are capitalized. Amortization of capitalized software development costs commences when the products are available for general release. Amortization is determined on a product by product basis using
the greater of a ratio of current product revenues to projected current and future product revenues or an amount calculated using the straight-line method over the estimated economic life of the product, generally three to five years. In addition to
in-house software development costs, the Company purchases certain software from third-party software providers and capitalizes such costs in software development costs. The Company continually evaluates the recoverability of its capitalized
software development costs and considers any events or changes in circumstances that would indicate that the carrying amount of an asset may not be recoverable. The Companys capitalized software development costs were fully amortized in late
2003.



Intangible Assets



The Companys intangible assets were recorded as a result of the DataWorks Corporation
(DataWorks) acquisition in December 1998, the Clarus asset purchase in December 2002, the ROI acquisition in July 2003, TDC/T7 asset purchase in July 2003 and the Platsoft acquisition in February 2004 and represent acquired technology, customer
base, trademarks and covenants not to compete. These intangibles are amortized on a straight-line basis over the estimated economic life of the asset. The Company continually evaluates the recoverability of the intangible assets and considers any
events or changes in circumstances that would indicate that the carrying amount of an asset may not be recoverable. Any material changes in circumstances, such as large decreases in revenue or the discontinuation of a particular product line could
require future write-downs in the Companys intangibles assets and could have a material adverse impact on the Companys operating results for the periods in which such write-downs occur.



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Goodwill



The Companys goodwill was recorded as a result of the Companys acquisition of ROI and TDC/T7 in July 2003 and the Companys acquisition of Platsoft in
February 2004. In accordance with SFAS No. 141, Business Combinations issued by FASB in July 2001, the Company has recorded these acquisitions using the purchase method of accounting. Also in July 2001, FASB issued SFAS 142,
Goodwill and Other Intangible Assets, which requires that goodwill and other intangible assets with indefinite useful lives no longer be amortized, but instead tested annually and written down when impaired. In accordance with SFAS 142,
the Company will test its recorded goodwill for impairment on an annual basis, or more often if indicators of potential impairment exist, by determining if the carrying value of each reporting unit exceeds its estimated fair value. Future impairment
reviews may require write-downs in the Companys goodwill and could have a material adverse impact on the Companys operating results for the periods in which such write-downs occur.



Stock-Based Compensation



The Company currently accounts for the issuance of stock options to employees using the intrinsic value method according to Accounting
Principles Board Opinion No. 25, Accounting for Stock Issued to Employees (APB 25). The Company grants stock options with an exercise price equal to the fair market value on the date of grant and, accordingly, no compensation expense is recorded for
stock options. If proposals currently under consideration by accounting standards organizations and governmental authorities requiring immediate expense recognition for stock options are adopted, the Company may be required to treat the value of the
stock options granted to employees as compensation expense, which could have a material adverse impact on the Companys operating results.



Restructuring Charges and Other



The following table summarizes the activity in the Companys reserves associated with its restructurings (in thousands):



|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|------------------------------------- |  | ----------------------------------------------------- | ---- | - | ---------------------------------- | - | ------ | --------------- |  | - | ----------------------- | - |  | - | ------ | -
|                                      |  | Separationcosts forterminatedemployees andcontractors |      |   | Facilitiesclosing andconsolidation |   |        | Assetimpairment |  |   | Totalrestructuringcosts |  
|Balance at December 31, 2002          |  | $                                                     | 139  |   |                                    | $ | 3,868  |                 |  | $ |                        |   |  | $ | 4,007  |  
|                                      |  |                                                       |      |  
|2003 restructuring charges and other  |  |                                                       |     |   |                                    |   | 937    |                 |  |   |                        |   |  |   | 937    |  
|ROI acquisition                       |  |                                                       | 986  |   |                                    |   | 707    |                 |  |   | 192                     |   |  |   | 1,885  |  
|Write-off of impaired assets          |  |                                                       |     |   |                                    |   |       |                 |  |   | (66                     | ) |  |   | (66    | )
|Cash payments                         |  |                                                       | (855 | ) |                                    |   | (2,436 | )               |  |   |                        |   |  |   | (3,291 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Balance at December 31, 2003          |  | $                                                     | 270  |   |                                    | $ | 3,076  |                 |  | $ | 126                     |   |  | $ | 3,472  |  
|                                      |  |                                                       |      |  
|2004 restructuring charges and other  |  |                                                       | 437  |   |                                    |   | 780    |                 |  |   |                        |   |  |   | 1,217  |  
|Cash payments                         |  |                                                       | (648 | ) |                                    |   | (1,053 | )               |  |   | (115                    | ) |  |   | (1,816 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Balance at March 31, 2004             |  | $                                                     | 59   |   |                                    | $ | 2,803  |                 |  | $ | 11                      |   |  | $ | 2,873  |  
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Less current portion                  |  |                                                       | (59  | ) |                                    |   | (1,009 | )               |  |   | (11                     | ) |  |   | (1,079 | )
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  
|Total long-term restructuring reserve |  | $                                                     |     |   |                                    | $ | 1,794  |                 |  | $ |                        |   |  | $ | 1,794  |  
|                                      |  |                                                       |      |   |                                    |   |        |                 |  |   |                         |   |  |   |        |  



2004 Restructuring Charges and
Other



In the first quarter of 2004, the Company recorded restructuring
charges and other of $1,217,000. This charge represents $437,000 of separation costs related to the reorganization of one of the Companys product lines and the movement of certain development efforts to Mexico as part of an overall cost
reduction program. In connection with these restructuring activities, the Company terminated 35 employees, or 4% of the Companys workforce, from all functional areas of the Company. As of March 31, 2004, all of these terminations had been
completed. The remaining charge includes $379,000 for the



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additional loss on one of the Companys domestic facilities due to the renegotiation of a sublease agreement with
one of the Companys current subtenants and $401,000 for the additional loss on one of the Companys international facilities. The Company determined that sublease income on this facility would not be realized according to the original
estimate due to current economic conditions in this region.



2003 ROI
Acquisition



In connection with the Companys acquisition of ROI on
July 8, 2003, the Company assumed a liability of $1,885,000 for the restructuring costs associated with the ROI reduction in workforce and the closure of certain ROI offices. This liability represents $986,000 for separation costs for terminated
employees, $707,000 for the closing of certain of ROIs facilities and $192,000 for asset impairment. In conjunction with the acquisition, 41 ROI employees or 26% of the ROI workforce were terminated from all functional areas. At March 31,
2004, the balance of the ROI accrued restructuring was $218,000, representing $207,000 for facilities costs related to the closing of certain ROI offices and $11,000 for remaining asset impairments. Lease payments on the ROI facilities that were
vacated will continue to be made until the respective noncancelable terms of the lease expire.



2003 Restructuring Charges and Other



During 2003, the Company recorded an additional restructuring charge of $937,000 related to a facility that was to be consolidated as part of the Companys 2002 restructuring. The Company determined that sublease income on this
facility would not be realized according to the original estimate used in the 2002 restructuring due to the unanticipated loss of sublease income. The Company recorded the additional restructuring charge based on revised sublease income as a result
of a new sublease agreement entered into during 2004.



For facility costs
included in the restructuring charge, the associated subleased and unoccupied space is physically separate from the utilized space of the facility. The lease payments on the facilities to be closed or consolidated were considered net of contractual
and estimated future sublease income. For leased space not currently sublet, sublease income was estimated based on prevailing market rates and conditions. Any future losses or changes in sublease income that is not realized according to the
Companys original estimates, will be recognized as a restructuring charge in the period in which the Company makes the determination that such additional losses will be incurred. Although the consolidation efforts were substantially completed
as of the end of 2002, lease payments on buildings being vacated or downsized will continue to be made until the respective noncancelable terms of the leases expire.



Acquisitions



Platsoft



On February 18, 2004, the Company acquired all of the outstanding stock of the Quantum Group, Amida Limited, and Platsoft Limited (Platsoft) a privately held group of companies for approximately $1.4 million cash;
$0.7 million was paid on February 18, 2004 and future payments of $0.2 million to be paid on February 18, 2005 and on February 18, 2006. The group includes Platsoft, a value-added reseller (VAR) that has been one of the Companys leading
resellers in the United Kingdom and Europe delivering integrated business solutions which enable companies to reduce their costs, improve profitability and benefit from Microsoft technologies. The Company plans to continue to develop and support
Platsofts existing customer base to create new sales opportunities. The acquisition of Platsoft was driven by the continuing success of the Companys products in the United Kingdom and the synergistic strengths of the two companies.
Platsofts technical resources are expected to enhance the Companys services efforts and the combined consulting and support resources will provide a critical mass that should benefit all of the Companys customers. These factors
contributed to a purchase price in excess of the fair value of assets acquired and liabilities assumed and the creation of goodwill. The Company recorded the acquisition of Platsoft as a purchase in the first quarter of 2004 and the results of
Platsoft operations are included in the accompanying consolidated statement of operations from the date of acquisition.



In accordance with SFAS No. 141, Business Combinations, the acquisition has been accounted for under the purchase method of accounting. The purchase price was
allocated to Platsofts tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of February 18, 2004, with any excess being ascribed to goodwill. Management is responsible for determining the fair
value of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimate of fair values. The following table summarizes the components of the purchase price (in thousands):



23



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|                                       |  |   |        |  
|-------------------------------------- |  | - | ------ | -
|Cash                                   |  | $ | 730    |  
|Future payment due                     |  |   | 438    |  
|Transaction costs                      |  |   | 216    |  
|                                       |  |   |        |  
|Total purchase price                   |  | $ | 1,384  |  
|                                       |  |   |        |  
|Fair value of tangible assets acquired |  | $ | 1,268  |  
|Customer base                          |  |   | 1,065  |  
|Covenant not to compete                |  |   | 38     |  
|Goodwill                               |  |   | 393    |  
|Assumed liabilities                    |  |   | (1,380 | )
|                                       |  |   |        |  
|Net assets acquired                    |  | $ | 1,384  |  
|                                       |  |   |        |  



ROI



On July 8, 2003, the Company acquired all of the outstanding stock of ROI Systems, Inc.
(ROI), a privately held ERP provider of manufacturing software solutions for approximately $20.8 million in an all cash transaction. At the time of the acquisition, ROI had approximately $3.6 million in cash and marketable securities, resulting in a
net cash outlay of approximately $17.2 million. The Company plans to continue to develop and support ROIs existing product line and to leverage ROIs existing market position and customer base to create new sales opportunities which
complement the Companys existing market position in the discrete make-to-order manufacturing, distribution, hospitality and services-oriented industries. Further, this acquisition allows the Company to deliver its web services manufacturing
solution to an expanded base of midmarket customers. These factors contributed to a purchase price in excess of the fair value of assets acquired and liabilities assumed and the creation of goodwill. The Company recorded the acquisition of ROI as a
purchase in the third quarter of 2003 and the results of ROI operations are included in the accompanying consolidated statement of operations from the date of acquisition.



In accordance with SFAS No. 141, Business Combinations, the acquisition has been accounted for under the purchase method of
accounting. The purchase price was allocated to ROIs tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of July 8, 2003, with any excess being ascribed to goodwill. Management is responsible
for determining the fair values of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimates of fair values. The following table summarizes the components of the purchase price (in
thousands):



|                                        |  |   |        |  
|--------------------------------------- |  | - | ------ | -
|Cash                                    |  | $ | 20,750 |  
|Transaction costs                       |  |   | 683    |  
|                                        |  |   |        |  
|Total purchase price                    |  | $ | 21,433 |  
|                                        |  |   |        |  
|                                        | 
|Fair value of tangible assets acquired: |  |   |        |  
|Cash and marketable securities          |  | $ | 3,592  |  
|Accounts receivable, net                |  |   | 3,194  |  
|Property and equipment, net             |  |   | 492    |  
|Prepaid and other assets                |  |   | 910    |  
|                                        |  |   |        |  
|Total tangible assets acquired          |  |   | 8,188  |  
|Acquired technology                     |  |   | 7,320  |  
|Customer base                           |  |   | 460    |  
|Trademark                               |  |   | 1,550  |  
|Covenant not to compete                 |  |   | 320    |  
|Goodwill                                |  |   | 9,536  |  
|Assumed liabilities                     |  |   | (5,941 | )
|                                        |  |   |        |  
|Net assets acquired                     |  | $ | 21,433 |  
|                                        |  |   |        |  



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##### Table of Contents

TDC/T7



On July 1, 2003, the Company acquired certain assets of TDC Solutions, Inc. (TDC), a developer of warehouse management software and T7, Inc. (T7), a software and hardware
reseller for approximately $1.9 million in cash; $1.0 million was paid on July 1, 2003 and $0.9 million is to be paid on July 1, 2004. TDC and T7 are related entities as they are under common ownership. The assets acquired include intellectual
property related to TDCs warehouse management software, customer contracts, customer lists and fixed assets. Prior to this acquisition, the Company distributed TDCs warehouse solutions, which integrated with the Companys e by
Epicor product line, under an OEM arrangement with TDC. The Company plans to continue to develop, distribute and support the warehouse management solution as a key component of its distribution suite. Further, this acquisition enables the Company to
offer a complete end-to-end solution for the midmarket distribution industry, and is consistent with the Companys increased focus on key vertical markets. These factors contributed to a purchase price in excess of the fair value of assets
acquired and liabilities assumed and the creation of goodwill. The Company recorded this purchase in the third quarter of 2003 and the results of TDC and T7 operations are included in the accompanying consolidated statement of operations from the
date of acquisition.



In accordance with SFAS No. 141, Business
Combinations, the acquisition has been accounted for under the purchase method of accounting. The fair values of the assets acquired and liabilities assumed represent managements estimate of current fair values. The following table
summarizes the components of the purchase price (in thousands):



|                                       |  |   |       |  
|-------------------------------------- |  | - | ----- | -
|Cash                                   |  | $ | 1,000 |  
|Future payment due                     |  |   | 870   |  
|Transaction costs                      |  |   | 52    |  
|                                       |  |   |       |  
|Total purchase price                   |  | $ | 1,922 |  
|                                       |  |   |       |  
|Fair value of tangible assets acquired |  | $ | 82    |  
|Acquired technology                    |  |   | 670   |  
|Covenant not to compete                |  |   | 190   |  
|Goodwill                               |  |   | 1,305 |  
|Assumed liabilities                    |  |   | (325  | )
|                                       |  |   |       |  
|Net assets acquired                    |  | $ | 1,922 |  
|                                       |  |   |       |  



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##### Table of Contents

Results of Operations



The following table summarizes certain aspects of the Companys results of operations for the three months ended March 31, 2004 compared to the three months ended
March 31, 2003 (in millions, except percentages):



|                                                                             |  |                              |       |   |      |   |       |          |  |   |          |   |  |       |   
|---------------------------------------------------------------------------- |  | ---------------------------- | ----- | - | ---- | - | ----- | -------- |  | - | -------- | - |  | ----- | --
|                                                                             |  | Three months ended March 31, |      
|                                                                             |  | 2004                         |       |   | 2003 |   |       | Change $ |  |   | Change % |  
|Revenues:                                                                    |  |                              |       |   |      |   |       |          |  |   |          |   |  |       |   
|License fees                                                                 |  | $                            | 10.4  |   |      | $ | 7.8   |          |  | $ | 2.6      |   |  | 33.3  | % 
|Consulting                                                                   |  |                              | 12.0  |   |      |   | 8.4   |          |  |   | 3.6      |   |  | 42.9  | % 
|Maintenance                                                                  |  |                              | 20.6  |   |      |   | 17.6  |          |  |   | 3.0      |   |  | 17.0  | % 
|Other                                                                        |  |                              | 0.4   |   |      |   | 0.5   |          |  |   | (0.1     | ) |  | (20.0 | )%
|                                                                             |  |                              |       |   |      |   |       |          |  |   |          |   |  |       |   
|Total revenues                                                               |  | $                            | 43.4  |   |      | $ | 34.3  |          |  | $ | 9.1      |   |  | 26.5  | % 
|Percentage of total revenues:                                                |  |                              |       |   |      |   |       |          |  |   |          |   |  |       |   
|License fees                                                                 |  |                              | 24.0  | % |      |   | 22.7  | %        |  |   |          |   |  |       |   
|Consulting                                                                   |  |                              | 27.6  | % |      |   | 24.4  | %        |  |   |          |   |  |       |   
|Maintenance                                                                  |  |                              | 47.5  | % |      |   | 51.3  | %        |  |   |          |   |  |       |   
|Other                                                                        |  |                              | 0.9   | % |      |   | 1.6   | %        |  |   |          |   |  |       |   
|                                                                             |  |                              |       |   |      |   |       |          |  |   |          |   |  |       |   
|Total revenues                                                               |  |                              | 100.0 | % |      |   | 100.0 | %        |  |   |          |   |  |       |   
|Amortization of intangible assets and capitalized software development costs |  | $                            | 0.9   |   |      | $ | 1.7   |          |  | $ | (0.8     | ) |  | (47.1 | %)
|Percentage of total revenues                                                 |  |                              | 2.1   | % |      |   | 5.0   | %        |  |   |          |   |  |       |   
|Gross profit                                                                 |  | $                            | 26.2  |   |      | $ | 19.5  |          |  | $ | 6.7      |   |  | 34.4  | % 
|Percentage of total revenues                                                 |  |                              | 60.4  | % |      |   | 56.7  | %        |  |   |          |   |  |       |   
|Sales and marketing                                                          |  | $                            | 9.8   |   |      | $ | 8.2   |          |  | $ | 1.6      |   |  | 19.5  | % 
|Percentage of total revenues                                                 |  |                              | 22.6  | % |      |   | 23.8  | %        |  |   |          |   |  |       |   
|Software development                                                         |  | $                            | 5.8   |   |      | $ | 4.8   |          |  | $ | 1.0      |   |  | 20.8  | % 
|Percentage of total revenues                                                 |  |                              | 13.4  | % |      |   | 13.9  | %        |  |   |          |   |  |       |   
|General and administrative (including provision for doubtful accounts)       |  | $                            | 5.4   |   |      | $ | 3.6   |          |  | $ | 1.8      |   |  | 50.0  | % 
|Percentage of total revenues                                                 |  |                              | 12.4  | % |      |   | 10.5  | %        |  |   |          |   |  |       |   
|Stock-based compensation expense                                             |  | $                            | 0.7   |   |      | $ | 0.3   |          |  | $ | 0.4      |   |  | 133.3 | % 
|Percentage of total revenues                                                 |  |                              | 1.6   | % |      |   | 0.8   | %        |  |   |          |   |  |       |   
|Provision for income taxes                                                   |  | $                            | 0.1   |   |      | $ |      |          |  | $ | 0.1      |   |  |      |   
|Effective tax rate                                                           |  |                              | 4.0   | % |      |   | 0.0   | %        |  |   |          |   |  |       |   
|Value of beneficial conversion related to preferred stock                    |  | $                            |      |   |      | $ | 0.2   |          |  | $ | (0.2     | ) |  |      |   



Revenue



License fee revenues increased in both absolute dollars and as a percentage of total revenues
for the three months ended March 31, 2004, as compared to the same period in 2003. This increase is the result of an approximate 42% increase in sales volume and an approximate 12% increase in average selling price, both of which are attributable to
the Companys broad-based improvement across all businesses and products plus the contribution of license revenue from the ROI acquisition, which contributed approximately 19% of the quarter-over-quarter growth and accounted for 14% of the
sales volume increase. The Company expects total revenues to remain at or near first quarter levels until the completion of the Scala acquisition at which time the Company expects an increase in total revenues.



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Consulting revenues increased in absolute dollars and as a percentage of total revenues for the three months ended March
31, 2004, as compared to the same period in 2003. This increase is due to both the increase in license revenues which has resulted in increased implementation engagements and the acquisitions of ROI and TDC/T7 which added approximately $2.0 million
in consulting revenues for the three months ended March 31, 2004.



Maintenance
revenues increased in absolute dollars for the three months ended March 31, 2004, as compared to the same period in 2003. This increase is due to both the ROI acquisition, which resulted in additional maintenance revenues of $2.4 million and to
continued high renewal rates experienced by the Companys customer base.



Other revenues consist primarily of resale of third-party hardware and sales of business forms. The decrease in other revenues in absolute dollars and as a percentage of total revenues for the three months March 31, 2004, as compared to the
same period in 2003, is due to a decrease in third-party hardware sales as a result of increased competition in the Companys hardware sales business.



International revenues were $11.9 million and $10.4 million for the three months ended March 31, 2004 and 2003, respectively, representing 27.4% and 30.2%, respectively,
of total revenues. The increase in international revenues in absolute dollars for the three months ended March 31, 2004, as compared to the same period in 2003, is due primarily to a foreign currency exchange rate impact of approximately $1.6
million offset by a $0.1 million decrease in total international revenues. The foreign exchange impact is primarily the result of the strengthening of the British pound sterling against the US dollar. International license revenues decreased by
approximately $0.3 million largely due to decreases in license revenues in Australia as a result of increased. International maintenance revenues increased by approximately $0.2 million for the three months ended March 31, 2004, as compared to the
same period in 2003, primarily due to continued high renewal rates in Europe. With sales offices located in Canada, Europe, Australia, Asia and South America, the Company expects international revenues to remain a significant portion of total
revenues.



The Companys total revenue per employee increased from
$170,000 to $183,000 for the three months ended March 31, 2004, as compared to the same period in 2003. This increase is primarily due to increased 2004 sales levels and the ROI acquisition in July 2003.



Amortization of Intangible Assets and Capitalized Software Development Costs



Amortization of intangible assets consists of amortization of capitalized
acquired technology, customer base and trademarks that were recorded as a result of the DataWorks Corporation (DataWorks) acquisition in December 1998, the Clarus asset purchase in December 2002, the ROI acquisition in July 2003, TDC/T7 asset
purchase in July 2003 and the Platsoft acquisition in February 2004. The Companys intangible assets are amortized on a straight-line basis over the estimated economic life of the assets. For the three months ended March 31, 2004 and 2003, the
Company recorded amortization expense, included in cost of revenues, related to intangible assets of $0.9 million and $1.4 million, respectively. The decrease in amortization expense related to intangible assets is due to the Dataworks acquired
technology which was fully amortized by December 2003. Amortization of acquired technology and trademarks will be complete in 2008, and amortization of the customer base will be complete in 2010.



Amortization of capitalized software development costs is determined on a product by product
basis using the greater of a ratio of current product revenues to projected current and future product revenues or an amount calculated using the straight-line method over the estimated economic life of the product, generally three to five years.
For the three months ended March 31, 2003, the Company recorded amortization expense related to capitalized software development costs of $0.3 million. For the three months ended March 31, 2004, the Company had no amortization expense related to
capitalized software development costs as the Companys capitalized software development costs were fully amortized in late 2003. The Company did not capitalize any software development costs for the three months ended March 31, 2004, as no
costs were eligible for capitalization.



Gross Profit, including Cost of
Revenues



Cost of license fees consists primarily of software royalties
paid for third-party software incorporated into the Companys products, costs associated with product packaging, documentation and software duplication, and amortization of capitalized software developments costs and acquired intangible assets.
Cost of license fees decreased $0.3 million due to the decrease of approximately $0.8 million in amortization of certain intangible assets and capitalized software development costs in late 2003 offset by an increase in software royalties of $0.5
million due to increased license revenues. This decrease in cost of revenues resulted in an increase in gross profit from license revenues.



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Cost of consulting revenues consists primarily of salaries, benefits and other headcount-related expenses for the
Companys consulting organization that provides consulting services to customers in the implementation and integration of the Companys software products, as well as education, training and other consulting and programming services. Cost
of consulting revenues increased $1.7 million primarily due to the acquisition of ROI in July 2003. Consulting margins improved as a result of increased utilization rates due to the greater number and larger size of the implementation projects as a
result of increasing license revenues.



Cost of maintenance revenues consists
primarily of maintenance royalties on third-party software incorporated into the Companys products and salaries, benefits and other headcount-related expenses for the Companys support organization. Cost of maintenance revenues increased
$0.9 million due to the acquisition of ROI in July 2003, which resulted in additional maintenance costs of $0.4 million, and increased maintenance royalties due to increased maintenance revenues. Maintenance margins remained constant for the three
months ended March 31, 2004 as compared to the same period in 2003.



Sales
and Marketing



Sales and marketing expenses consist primarily of salaries,
commissions, travel, advertising and promotional expenses. The increase in absolute dollars for three months ended March 31, 2004, as compared to the same period in 2003, is due an increase in commission expense of $0.5 million as a result of
increased license revenues. The remaining decrease is due to the ROI acquisition in July of 2003. Sales and marketing expenses decreased as a percentage of revenue due to the increase in license revenues revenues for the three months ended March 31,
2004, as compared to the same period in 2003. The Company expects sales and marketing expenses to remain at or near first quarter levels until the completion of the Scala acquisition at which time the Company expects an increase in these expenses.



Software Development



Software development costs consist primarily of compensation of development personnel,
related overhead incurred to develop new products and upgrade and enhance the Companys current products, as well as fees paid to outside consultants. The majority of these expenses are incurred in North America and Mexico, where the Company
operates a development center. Software development costs are accounted for in accordance with SFAS No. 86 Accounting for the Costs of Computer Software to be Sold, Leased or Otherwise Marketed, under which the Company is required to
capitalize software development costs between the time technological feasibility is established and the product is ready for general release. Costs that do not qualify for capitalization are charged to research and development expense when incurred.
During the three months ended March 31, 2004 and 2003, no software development costs were capitalized because the time period between technological feasibility and general release for all software product releases during the three months ended March
31, 2004 and 2003 was insignificant.



Software development expenses increased
in absolute dollars for the three months ended March 31, 2004, as compared to the same period in 2003. This increase is primarily due to additional headcount related expenses as a result of the ROI and TDC/T7 acquisitions in July 2003. Software
development expenses decreased as a percentage of revenue due to the increase in license revenues for the three months ended March 31, 2004, as compared to the same period in 2003. The Company expects software development expenses to remain at or
near first quarter levels until the completion of the Scala acquisition at which time the Company expects an increase in these expenses.



General and Administrative Expense, including Provision for Doubtful Accounts



General and administrative expenses consist primarily of costs associated with the Companys executive, financial, human resources and
information services functions. The increase in absolute dollars for the three months ended March 31, 2004, as compared to the same period in 2003, is due to (i) the acquisition of ROI in July 2003, which added approximately $0.1 million in
additional expenses in the first quarter of 2004, (ii) $41,000 in amortization expense for the covenant not to compete intangible assets that were recorded as a result of the ROI acquisition in July 2003 and the Platsoft acquisition in February
2004, (iii) increased employer payroll taxes of approximately $0.1 million for 2003 bonuses paid in the first quarter of 2004, (iv) additional health insurance costs of $0.1 million in the first quarter of 2004 related to the acquisition of ROI, (v)
office relocation expenses incurred in the first quarter of 2004 of approximately $50,000 related to the corporate headquarters move (vi) offset by the decrease in the provision for doubtful accounts of $1.1 million in the first quarter of 2003.



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During the first quarter of 2003, the Company recognized a $1.1 million benefit to its provision for doubtful accounts.
As described below, this is the result of payments received on previously reserved, past due balances and overall improvements in the aging of the Companys receivables.



In 2002, the Company estimated that collection on three large accounts had become unlikely given the then current facts and circumstances.
Specifically, these customers stopped making payments due under their contractual terms to the Company. As a result of these nonpayments and in accordance with its policy regarding severely past due accounts, the Company reviewed the status of these
accounts. Based on conversations with the customers in which the customers expressed dissatisfaction, it became evident to the Company that payment on the remaining balance was uncertain. Therefore, in accordance with the Companys policy, the
Company fully reserved the remaining amounts receivable on these accounts. In the first quarter of 2003, as a result of events not foreseen in 2002, the Company made significant progress in resolving the customers dissatisfaction and received
payments on substantially all of the outstanding balances. As a result, the Company reversed the reserves for these three accounts which accounted for a substantial portion of the $1.1 million reversal.



In addition, the Company experienced continued improved collection performance in the first
quarter of 2003 resulting from the implementation of enhanced collection processes. As a result, the Company had an overall improvement in the aging of its receivables from the fourth quarter of 2002 to the first quarter of 2003, evidenced by a
decrease in the percentage of accounts receivable over 90 days from December 31, 2002 to March 31, 2003. The remainder of the $1.1 million reversal is largely attributable to this overall improvement.



The Company expects general and administrative expenses to remain at or near first quarter
levels until the completion of the Scala acquisition at which time the Company expects an increase in these expenses.



Stock-Based Compensation Expense



Stock-based compensation expense is related to restricted stock issued by the Company. Stock-based compensation expense for the three months ended March 31, 2004 and 2003
was related to both restricted stock issued as part of the 2001 stock option exchange program and the 3,000,000 shares of restricted stock issued to the Companys Chief Executive Officer (CEO) in March 2003 and May 2003. For the three months
ended March 31, 2004 and 2003 stock-based compensation expense related to the restricted shares issued to the Companys CEO was $0.6 million and $0.2 million, respectively.



Future quarterly stock-based compensation expense to be charged to operations for 2004 and 2005 for the issuance of the 3,000,000 shares of
restricted stock to the Companys CEO and the 2001 stock option exchange program is as follows:



|                                              |  |                     |           |                             |   |                                 |  |   |          
|--------------------------------------------- |  | ------------------- | --------- | --------------------------- | - | ------------------------------- |  | - | ---------
|Quarter Ending                                |  | CEO RestrictedStock |           | Stock OptionExchangeProgram |   | Total FutureCompensationExpense
|June 30, 2004                                 |  | $                   | 591,000   |                             | $ | 64,000                          |  | $ | 655,000  
|September 30, 2004                            |  |                     | 591,000   |                             |   | 64,000                          |  |   | 655,000  
|December 31, 2004                             |  |                     | 591,000   |                             |   | 64,000                          |  |   | 655,000  
|March 31, 2005                                |  |                     | 591,000   |                             |   | 15,000                          |  |   | 606,000  
|June 30, 2005                                 |  |                     | 591,000   |                             |   |                                |  |   | 591,000  
|September 30, 2005                            |  |                     | 591,000   |                             |   |                                |  |   | 591,000  
|December 31, 2005                             |  |                     | 591,000   |                             |   |                                |  |   | 591,000  
|                                              |  |                     |           |                             |   |                                 |  |   |          
|Total future stock-based compensation expense |  | $                   | 4,137,000 |                             | $ | 207,000                         |  | $ | 4,344,000
|                                              |  |                     |           |                             |   |                                 |  |   |          



Provision for Income Taxes



The Company recorded a provision for income taxes for the
first quarter of 2004 in the amount of $0.1 million and no provision in the first quarter of 2003. The provision for the first quarter of 2004 results from an alternative minimum tax liability after utilization of an alternative minimum tax loss
carryforward. The effective tax rate for the three months ended March 31, 2004 was 4.0% while the effective tax rate for the three months ended March 31, 2003 was zero. The effective tax rate is lower than the statutory US federal income tax rate of
35% primarily due to





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the benefits from the utilization of net operating loss carryforwards. The Company has provided a valuation allowance on
100% of its deferred tax assets. In general, any realization of the Companys net deferred tax asset will reduce the Companys effective rate in future periods. However, the realization of deferred tax assets that are related to net
operating losses that were generated by tax deductions resulting from the exercise of non-qualified stock options, for which there will be a direct increase to stockholders equity.



Value of Beneficial Conversion Related to Preferred Stock



On February 13, 2003, the Company completed a private placement of 300,000 shares of newly created Series D preferred stock resulting in
gross proceeds to the Company of $5,730,000. The Company sold the shares, each of which is currently convertible into 10 shares of the Companys common stock, to investment funds affiliated with Trident Capital (Trident), a venture capital firm
in which one of the Companys board of directors serves as managing director, pursuant to a Series D Preferred Stock Purchase Agreement dated as of February 11, 2003 between the Company and Trident. The price of the Series D preferred stock was
determined to be $19.10, reflecting the Companys common stock closing price of $1.91 on February 10, 2003, the day preceding the purchase agreement. In connection with this transaction, the Company recorded $0.2 million for a fee paid to the
holders of the preferred stock accounted for as a beneficial conversion option on this preferred stock.



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31



Liquidity and Capital
Resources



The following table summarizes the Companys cash and cash
equivalents, working capital and cash flows as of and for the three months ended March 31, 2004 (in millions):



|                                            |  |   |      |  
|------------------------------------------- |  | - | ---- | -
|Cash and cash equivalents                   |  | $ | 38.1 |  
|Working capital                             |  |   | 5.0  |  
|Working capital, excluding deferred revenue |  |   | 46.0 |  
|Net cash used in operating activities       |  |   | (0.1 | )
|Net cash used in investing activities       |  |   | (2.0 | )
|Net cash provided by financing activities   |  |   | 1.4  |  



As of March 31, 2004, the
Companys principal sources of liquidity included cash and cash equivalents of $38.1 million. Additionally, as described below, the Company has a $15 million revolving credit facility. To date, no amounts have been borrowed against this
revolving credit facility. The Companys used $0.1 million for operating activities during the three months ended March 31, 2004, primarily to fund its operations. Cash outlays in the first quarter of 2004 included payment of 2003 bonuses and
commissions, Scala acquisition costs (included in other current assets in the accompanying consolidated financial statements) and severance benefits associated with the 2004 restructuring. As of March 31, 2004, the Company had $2.9 million in cash
obligations for severance costs, lease terminations and other costs related to the Companys restructurings and $1.0 million in cash obligations for lease terminations and other costs related to the 1998 DataWorks merger which is included in
other accrued expenses in the accompanying consolidated financial statements. These obligations are expected to be paid through August 2009 and the Company believes these obligations will be funded from existing cash reserves and cash generated from
continuing operations. The Companys working capital excluding deferred revenue is $46.0 million. The Company believes this is a relevant measurement of working capital as deferred revenue is an obligation for services not cash. The cost of
providing these services is generally fixed in nature.



The Companys
principal investing activities for the three months ended March 31, 2004 included capital expenditures of $1.0 million and the acquisitions of Platsoft for $1.0 million. The Company anticipates capital spending in the second quarter to be consistent
with first quarter levels due to infrastructure costs, primarily technology, for its new corporate headquarters which the Company occupied in April 2004.



Financing activities for the three months ended March 31, 2004 included payments of $0.2 million to acquire treasury stock in connection with the Companys stock
option exchange program. Cash provided by financing activities included proceeds from the issuance of stock under the employee stock purchase program of $0.5 million and proceeds from the exercise of employee stock options in the amount of $1.0
million.



The Company had a $30 million senior credit facility with a financial
institution comprised of a $10 million term loan and a $20 million revolving line of credit. The Company entered into this facility in July 2000 and received the $10 million proceeds from the term loan. The Company did not borrow any amounts against
the revolving line of credit. The Company repaid the term loan in 36 equal monthly installments, the final payment of which was made on August 1, 2003. On September 30, 2003, this credit facility was terminated.



In January 2004, the Company entered into a two year, $15 million senior revolving credit
facility with a financial institution. Quarterly interest payments are to be made on this credit facility, with any principal balance due at maturity, January 2006. The facility bears interest at a variable rate of either the prime rate or LIBOR
plus an applicable margin based on the Companys leverage ratio, at the Companys option. Borrowings under the facility are secured by substantially all of the Companys assets. The Company is required to comply with various financial
covenants. Significant financial covenants include:



| |  | Achieving minimum earnings before interest, taxes, depreciation and amortization (EBITDA)
| | - | -----------------------------------------------------------------------------------------



| |  | Achieving minimum funded debt to EBITDA ratios
| | - | ----------------------------------------------



| |  | Achieving minimum fixed charge coverage ratios
| | - | ----------------------------------------------



| |  | Maintaining minimum cash balances through maturity.
| | - | ---------------------------------------------------



Additional material covenants under the agreement include limitations on the Companys indebtedness, liens on Company assets, guarantees, investments, dividends,
repurchases of securities and certain acquisitions and dispositions of assets by the Company. As of March 31, 2004, the Company was in compliance with all covenants included in the terms of the credit agreement. To date, no amounts have been
borrowed under this revolving credit facility.



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##### Table of Contents

In December 2003, the Company announced its intent to conduct a public offer to acquire all issued and outstanding shares
of Scala pursuant to the previously discussed merger protocol signed on November 14, 2003. The merger protocol was subsequently amended on April 14, 2004. The Company currently expects to commence the offer period and close the transaction during
the second quarter of 2004. The total estimated purchase price of Scala is $96.5 million. This includes the value of shares to be issued of $47.5 million, based on the average closing price of Epicors common stock for three days before and
after the announcement of the transaction, cash to be paid of $44.6 million and estimated transaction costs of $4.4 million. The Company expects to fund the cash outlay from its existing cash balances and borrowings under its new credit facility.



In the first quarter of 2004, the Company had negative cash flow from
operations of $0.1 million primarily due to payments for 2003 bonuses and commissions, Scala acquisition costs, and severance benefits related to the 2004 restructuring. Historically, the Company has experienced decreased cash flows from operations
in the first quarter of each year due to the bonuses and commission payments made in the first quarter related to the prior year. Prior to this quarter the Company had generated positive operating cash flows for each of the quarters in 2002 and 2003
primarily due to improved operating results and improvements in its accounts receivable collections. The Company expects to generate positive cash flow from operations for the remainder of 2004.



As of March 31, 2004 the Company had cash and cash equivalents of $38.1 million. In addition,
at such date, the company had borrowing capacity under its senior revolving credit facility of $15 million. The Company is dependent upon its ability to generate cash flows from license fees and other operating revenues, providing services to its
customers and through collection of its accounts receivable to maintain current liquidity levels. If the Company is not successful in achieving targeted revenues and expenses or positive cash flows from operations, the Company may be required to
take further cost-cutting measures and restructuring actions or seek alternative sources of funding. Alternative sources of funding may not be available on terms favorable to the Company or at all, in which case, the Companys business,
financial condition or results of operations may be adversely affected.



The
Company reported net income for the three months ended March 31, 2004 of $3.5 million. While managements goal is to maintain profitability, there can be no assurance that the Companys future revenues nor its restructuring and other cost
control actions will enable it to maintain operating profitability. Considering current cash reserves, and other existing sources of liquidity, including its revolving credit facility, management believes that the Company will have sufficient
sources of financing to continue its operations through at least the next twelve months. However, there can be no assurance that the Company will not seek to raise additional capital through the incurrence of debt or issuance of equity securities in
the future.



New Accounting Pronouncements





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In January 2003, the FASB issued FIN No. 46, Consolidation of Variable Interest Entities. In general, a
variable interest entity is a corporation, partnership, trust, or any other legal structure used for business purposes that either (a) does not have equity investors with voting rights or (b) has equity investors that do not provide sufficient
financial resources for the entity to support its activities. FIN No, 46 requires a variable interest entity to be consolidated by a company if that company is subject to a majority of the risk of loss from the variable interest entitys
activities or entitled to receive a majority of the entitys residual returns or both. The consolidation requirements of FIN No. 46 apply immediately to variable interest entities created after January 31, 2003. With respect to variable
interest entities created before January 31, 2003, in December 2003 the FASB issued FIN 46R, which, among other things, revised the implementation date to the first fiscal years or interim periods ending after March 15, 2004, with the exception of
Special Purpose Entities (SPE). The consolidated requirements apply to all SPEs in the first fiscal year or interim period ending after December 15, 2003. The Company has determined that it does not have any SPEs to which these
interpretations apply and has adopted FIN 46R in the first quarter of 2004. The adoption of FIN 46R did not have a material impact on the Companys consolidated financial statements.



In January 2003, the EITF issued EITF 00-21, Revenue Arrangements with Multiple Deliverables, which requires companies to
allocate the consideration received on arrangements involving multiple arrangements based on their relative fair values. Further, this EITF requires that the companies consider the revenue recognition criteria separately for each of the
deliverables. This EITF is applicable for revenue arrangements entered into in fiscal periods beginning after June 15, 2003. The Company adopted EITF 00-21 on January 1, 2003 and it did not have a material impact on the Companys consolidated
financial statements.



In April 2003, FASB issued SFAS No. 149, Amendment
of Statement 133 on Derivative Instruments and Hedging Activities. SFAS 149 (1) clarifies under what circumstances a contract with an initial net investment meets the characteristic of a derivative discussed in paragraph 6(b) of Statement 133,
(2) clarifies when a derivative contains a financing component, (3) amends the definition of an underlying to conform it to language used in FIN 45, and (4) amends certain other existing pronouncements, which will collectively result in more
consistent reporting of contracts as either derivatives or hybrid instruments. SFAS No. 149 is effective for contracts and hedging relationships entered into or modified after June 30, 2003. The Companys adoption of SFAS No. 149 did not have a
material impact on the Companys consolidated financial statements as the Company has not entered into any derivative or hedging transactions.



In May 2003, FASB issued SFAS No. 150, Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity, which establishes
standards for how an issuer classifies and measures certain financial instruments with characteristics of both debt and equity and requires an issuer to classify the following instruments as liabilities in its balance sheet:



| |  | a financial instrument issued in the form of shares that is mandatorily redeemable and embodies an unconditional obligation that requires the issuer to redeem it by transferring its
assets at a specified or determinable date or upon an event that is certain to occur;
| | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | a financial instrument, other than an outstanding share, that embodies an obligation to repurchase the issuers equity shares, or is indexed to such an obligation, and requires
the issuer to settle the obligation by transferring assets; and
| | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | a financial instrument that embodies an unconditional obligation that the issuer must settle by issuing a variable number of its equity shares if the monetary value of the
obligation is based solely or predominantly on (1) a fixed monetary amount, (2) variations in something other than the fair value of the issuers equity shares, or (3) variations inversely related to changes in the fair value of the
issuers equity shares.
| | - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



In November 2003, the FASB issued
FASB Staff Position (FSP) No. 150-3 which deferred the effective dates for applying certain provisions of SFAS No. 150 related to mandatorily redeemable financial instruments of certain nonpublic entities and certain mandatorily redeemable
noncontrolling interests for public and nonpublic entities.



For public
entities, SFAS No. 150 is effective for mandatorily redeemable financial instruments entered into or modified after May 31, 2003 and is effective for all other financial instruments as of the first interim period beginning after June 15, 2003.



For mandatorily redeemable noncontrolling interests that would not have to be
classified as liabilities by a subsidiary under the exception in paragraph 9 or SFAS No. 150, but would be classified as liabilities by the parent, the classification and measurement provisions of SFAS No. 150 are deferred indefinitely. For other
mandatorily redeemable noncontrolling interests that were issued before November 5, 2003, the measurements provisions of SFAS No. 150 are deferred indefinitely. For those instruments, the measurement guidance for redeemable shares and controlling
interests in other literature shall apply during the deferral period.



SFAS No.
150 is to be implemented by reporting the cumulative effect of a change in accounting principle. The Company adopted SFAS No. 150 effective July 1, 2003 and such adoption did not have an impact on the Companys consolidated financial statements
as the Company has not issued any of these types of financial instruments.



In
April, 2004, the EITF reached final consensus on EITF 03-6, Participating Securities and the Two-Class Method under FASB Statement No. 128, which requires companies that have participating securities to calculate earnings per share using
the two-class method. This method requires the allocation of undistributed earnings to the common shares and participating securities based on the proportion of undistributed earnings that each would have been entitled to had all the periods
earnings been distributed. EITF 03-6 is effective for fiscal periods beginning after March 31, 2004 and earnings per share reported in prior periods presented must be retroactively adjusted in order to comply with EITF 03-6. The Company will adopt
EITF 03-6 for the quarter ended June 30, 2004. The Company does not believe that the adoption of EITF 03-6 will have a material impact on its earnings per share calculation.





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Certain Factors that May Affect Future Results



Forward Looking Statements  Safe Harbor.



Certain statements in this Quarterly Report on Form 10-Q are forward looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of 1934, as amended, that involve risks and uncertainties. Any statements contained herein (including without limitation
statements to the effect that the Company or Management estimates, expects, anticipates, plans, believes, projects, continues, may, or will
or statements concerning potential or opportunity or variations thereof or comparable terminology or the negative thereof) that are not statements of historical fact should be construed as forward-looking statements. These
statements include the Companys expectation that (i) the Company will continue to develop and support ROIs existing product line and to leverage ROIs existing market position and customer base to create new sales
opportunities which complement the Companys existing market position in the discrete make-to-order manufacturing, distribution, hospitality and services-oriented industries, (ii) the Company will continue to develop, distribute and support
TDCs warehouse management solution as a key component of its distribution suite, (iii) the Company will continue to develop and support Platsofts existing customer to create new sales opportunities, (iv) the Companys total revenues
will remain at or near current first quarter levels until the completion of the Scala acquisition at which time the total revenues will increase, (v) international revenues will continue to represent a significant portion of total revenues, (vi)
sales and marketing expenses, software development expenses and general and administrative expenses will remain at or near first quarter levels until the completion of the Scala acquisition at which time these expenses will increase (vii) remaining
DataWorks merger obligations will be funded from existing cash reserves and operations, (viii) the Companys capital spending on property and equipment will increase for the remainder of 2004 and these expenditures will be funded from existing
cash reserves and operations, (ix) the Company will generate positive cash flow from operations for the remainder of 2004, (x) the Company will have sufficient sources of financing to continue its operations through at least the next twelve months,
(xii) the adoption of SFAS No. 149 and SFAS No. 150 will not have a material impact on the Companys consolidated financial statements, (xiii) the Company will commence the Scala offer period and close the transaction in the second quarter of
2004, (xiv) the total cash outlay for the Scala acquisition will be approximately $45.0 million, plus 4.1 million shares of Company common stock and will be funded from existing cash balances, borrowings and funds from future operations (xv) current
legal proceedings will not have material adverse effect on the Company and; (xvi) Platsofts technical resourses are expected to enhance the Companys service efforts and the combined consulting and support resources will provide a
critical mass that should benefit all of the Companys customers. Actual results could differ materially and adversely from those anticipated in such forward looking statements as a result of certain factors, including the factors listed at
pages 34 to 43. Because these factors may affect the Companys operating results, past performance should not be considered an indicator of future performance and investors should not use historical results to anticipate results or trends in
future periods. The Company undertakes no obligation to revise or publicly release the results of any revision to these forward-looking statements. Readers should carefully review the risk factors described in other documents the Company files from
time to time with the Securities and Exchange Commission including its quarterly reports on Form 10-Q to be filed by the Company during 2004.



Our quarterly operating results are difficult to predict and subject to substantial fluctuation.



The Companys quarterly operating results have fluctuated significantly in the past. From the first quarter of 2001 through the first
quarter of 2004, quarterly operating results have ranged from an operating loss of $22.1 million to operating income of $3.5 million. The Companys operating results may continue to fluctuate in the future as a result of many specific factors
that include:



| |  | The demand for the Companys products, including reduced demand related to changes in marketing focus for certain products, software market conditions or general economic
conditions as they pertain to information technology (IT) spending
| | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



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| |  | Fluctuations in the length of the Companys sales cycles which may vary depending on the complexity of our products as well as the complexity of the customers specific
software and service needs
| | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | The size and timing of orders for the Companys software products and services, which, because many orders are completed in the final days of each quarter, may be delayed to
future quarters
| | - | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | The number, timing and significance of new software product announcements, both by the Company and its competitors
| | - | ------------------------------------------------------------------------------------------------------------------



| |  | Customers unexpected postponement or termination of expected system upgrades or replacement due to a variety of factors including economic conditions, changes in IT strategies
or management changes
| | - | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | Changes in accounting standards, including software revenue recognition standards
| | - | ---------------------------------------------------------------------------------



| |  | Fluctuations in number of customers renewing maintenance
| | - | --------------------------------------------------------



In addition, the Company has historically realized a significant portion of its software license revenues in the final month of any quarter, with a concentration of such
revenues recorded in the final ten business days of that month. Due to the above factors, among others, the Companys revenues are difficult to forecast. The Company, however, bases its expense levels, including operating expenses and hiring
plans, in significant part, on its expectations of future revenue. As a result, the Company expects its expense levels to be relatively fixed in the short term. The Companys failure to meet revenue expectations could adversely affect operating
results. Further, an unanticipated decline in revenue for a particular quarter may disproportionately affect the Companys operating results in that quarter because the majority of the Companys expenses will be fixed in the short term. As
a result, the Company believes that period-to-period comparisons of the Companys results of operations are not and will not necessarily be meaningful, and you should not rely upon them as an indication of future performance. Due to the
foregoing factors, it is likely that, as in past quarters, in some future quarters the Companys operating results will be below the expectations of public market analysts and investors. As in those past quarters, such an event would likely
have an adverse effect upon the price of the Companys Common Stock.



If the emerging technologies and platforms of Microsoft and others upon which the Company builds its products do not gain broad market acceptance, or if we fail to develop and introduce in a timely manner new products and services
compatible with such emerging technologies, we may not be able to compete effectively and our ability to generate revenues will suffer.



The Companys software products are built and depend upon several underlying and evolving relational database management system platforms such as Microsoft SQL
Server, Progress and IBM. To date, the standards and technologies that the Company has chosen to develop its products upon have proven to be popular and have gained broad industry acceptance. However, the market for the Companys software
products is subject to ongoing rapid technological developments, quickly evolving industry standards and rapid changes in customer requirements, and there may be existing or future technologies and platforms that achieve industry standard status,
which are not compatible with our products. Additionally, because the Companys products rely significantly upon popular existing user interfaces to third party business applications, the Company must forecast which user interfaces will be
popular in the future. For example, the Company believes the Internet is transforming the way businesses operate and the software requirements of customers. Specifically, the Company believes that customers desire business software applications that
enable a customer to engage in commerce or service over the Internet. The Company has announced its determination to pursue development of several of its primary product lines upon the new Microsoft .NET technology. If the Company cannot develop
such .NET compatible products in time to effectively bring them to market, or if .NET does not become a widely accepted industry standard, the ability of the Companys products to interface to popular third party applications will be negatively
impacted and the Companys competitive position and revenues could be adversely affected.



New software technologies could cause us to alter our business model resulting in adverse affects on our operating results.



Development of new technologies may also cause the Company to change how it licenses or prices its products, which may adversely impact the
Companys revenues and operating results. Emerging licensing models include hosting as well as subscription-based licensing, in which the licensee essentially rents software for a defined period of time, as opposed to the current perpetual
license model. The Companys future business, operating results and financial condition will depend on its ability to effectively train its sales force to sell an integrated comprehensive set of business software products and recognize and
implement emerging industry standards and models, including new pricing and licensing models.



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If the Company fails to respond to emerging industry standards, including licensing models, and end-user requirements,
the Companys competitive position and revenues could be adversely affected.



Our increasingly complex software products may contain errors or defects which could result in the rejection of our products and damage to our reputation as well as cause lost revenue, delays in collecting accounts receivable, diverted
development resources and increased service costs and warranty claims.



The
Companys software products are made up of increasingly complex computer programs. Software products as complex as the products offered by the Company often contain undetected errors or failures (commonly referred to as bugs) when first
introduced to the market or as new updates or upgrades of such products are released to the market. Despite testing by the Company, and by current and potential customers, prior to general release to the market, the Companys products may still
contain material errors after their initial commercial shipment. Such material errors may result in loss of or delay in market acceptance of the Companys products, damage to the Companys reputation, and increased service and warranty
costs. Ultimately, such errors could lead to a decline in the Companys revenues. The Company has from time to time been notified by some of its customers of errors in its various software products. Although it has not occurred to date, the
possibility of the Company being unable to correct such errors in a timely manner could have a material adverse effect on the Companys results of operations and its cash flows. In addition, if material technical problems with the current
release of the various database and technology platforms on which the Companys products operate, including Progress, IBM, Microsoft SQL or Microsoft .NET, occur, such difficulties could also negatively impact sales of these products, which
could in turn have a material adverse effect on the Companys results of operations.



A variety of specific business interruptions could adversely affect our business.



A number of particular types of business interruptions could greatly interfere with our ability to conduct business. For example, a substantial portion of our facilities,
including our corporate headquarters and other critical business operations, are located near major earthquake faults. We do not carry earthquake insurance and do not fund for earthquake-related losses. In addition, our computer systems are
susceptible to damage from fire, floods, earthquakes, power loss, telecommunications failures, and similar events. The Company continues to consider and implement its options and develop contingency plans to avoid and/or minimize potential
disruptions to its telecommunication services.



We may pursue strategic
acquisitions, investments, and relationships and may not be able to successfully manage our operations if we fail to successfully integrate such acquired businesses and technologies, which could adversely affect our operating results.



As part of its business strategy, the Company may continue to expand its
product offerings to include application software products and services that are complementary to its existing software applications, particularly in the areas of electronic commerce or commerce over the Internet, or may gain access to established
customer bases into which the Company can sell its current products. This strategy has historically and may in the future involve acquisitions, investments in other businesses that offer complementary products, joint development agreements or
technology licensing agreements. The specific risks we commonly encounter in these types of transactions include the following:



| |  | Difficulty in effectively integrating any acquired technologies or software products into our current products and technologies
| | - | -------------------------------------------------------------------------------------------------------------------------------



| |  | Difficulty in predicting and responding to issues related to product transition such as development, distribution and customer support
| | - | --------------------------------------------------------------------------------------------------------------------------------------



| |  | The possible adverse impact of such acquisitions on existing relationships with third party partners and suppliers of technologies and services
| | - | -----------------------------------------------------------------------------------------------------------------------------------------------



| |  | The possibility that customers of the acquired company might not accept new ownership and may transition to different technologies or attempt to renegotiate contract terms or
relationships, including maintenance or support agreements
| | - | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | The possibility that the due diligence process in any such acquisition may not completely identify material issues associated with product quality, product architecture, product
development, intellectual property issues, key personnel issues or legal and financial contingencies
| | - | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | Difficulty in integrating acquired operations due to geographical distance, and language and cultural differences.
| | - | ------------------------------------------------------------------------------------------------------------------



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A failure to successfully integrate acquired businesses or technology for any of these reasons could have a material
adverse effect on the Companys results of operations.



Future
acquisitions of technologies or companies, which are paid for partially, or entirely through the issuance of stock or stock rights could prove dilutive to existing shareholders.



Consistent with past experience, the Company expects that the consideration it might pay for any future acquisitions of companies or
technologies could include stock, rights to purchase stock, cash or some combination of the foregoing. If the Company issues stock or rights to purchase stock in connection with future acquisitions, earnings (loss) per share and then-existing
holders of the Companys Common Stock may experience dilution.



We
rely, in part, on third parties to sell our products. Disruptions to these channels would adversely affect our ability to generate revenues from the sale of our products.



The Company distributes products through a direct sales force as well as through an indirect
distribution channel, which includes value-added resellers (VARs) and other distributors and authorized consultants, consisting primarily of professional firms. During the first quarter of 2004 and all of 2003, 13% and 16%, respectively, of the
Companys software license revenues were generated by VARs and distributors. If the Companys VARs or authorized consultants cease distributing or recommending the Companys products or emphasize competing products, the Companys
results of operations could be materially and adversely affected. Historically, the Company has sold its financial and customer relationship management (CRM) products through direct sales as well as through the indirect distribution channel.
However, the Company is currently developing a distribution channel for certain of its manufacturing product lines not previously widely sold through VARs and other distributors. It is not yet certain that these products can be successfully sold
through such a channel and the long term impact of this increase in the distribution channel to the Companys performance is as of yet undetermined as is the Companys ability to generate additional license and services revenue from such a
channel. The success of the Companys distributors depends in part upon their ability to attract and maintain qualified sales and consulting personnel. Additionally, the Companys distributors may generally terminate their agreements with
the Company upon 30 days notice, though they may effectively terminate the agreements by ceasing to promote or sell our products. If our VARs or other distributors are unable to maintain such qualified personnel or if several of the Companys
VARs or other distributors terminate their agreements and the Company is unable to replace them in a timely fashion, such factors could negatively impact the Companys results of operations. Finally, there can be no assurance that having both a
direct sales force and a distribution channel for the Companys products will not lead to conflicts between those two sales forces which could adversely impact the Companys ability to close sales transactions or could have a negative
impact upon average selling prices, any of which may negatively impact the companys operating revenues and results of operations.



A significant portion of our future revenue is dependent upon our existing installed base of customers continuing to license additional products as well as purchasing
consulting services and renewing their annual maintenance and support contracts. If our existing customers fail to renew their maintenance and support agreements or fail to purchase new product enhancements or additional services from the Company at
historical levels, the Companys revenues and results of operations could be materially impacted.



Historically, approximately 50% to 60% of the Companys license revenues, 90% of the Companys maintenance revenues and a substantial portion of the Companys consulting revenues are generated from the
Companys installed base of customers. Maintenance and support agreements with these customers are traditionally renewed on an annual basis at the customers discretion, and apart from historical ROI MANAGE 2000 customers, there is
normally no requirement that a customer so renew or that a customer pay new license fees or service fees to the Company following the initial purchase.



Our software products incorporate and rely upon third party software products for certain key functionality and our revenues, as well as our ability to develop and
introduce new products, could be adversely affected by our inability to control or replace these third party products and operations.



The Companys products incorporate and rely upon software products developed by several other third party entities such as Microsoft, IBM and Progress. Specifically,
the Companys software products are built and depend upon several underlying and evolving relational database management system platforms including Microsoft SQL Server, Progress OpenEdge and IBM U2. In the event that these third party products
were to become unavailable to the



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Company or to our customers, either directly from the third party manufacturers or through other resellers of such
products, the Company could not readily replace these products with substitute products. As a result, the Company cannot provide assurance that these third parties will:



| |  | Remain in business
| | - | ------------------



| |  | Continue to support the Companys product lines
| | - | -----------------------------------------------



| |  | Maintain viable product lines
| | - | -----------------------------



| |  | Make their product lines available to the Company on commercially acceptable terms
| | - | ----------------------------------------------------------------------------------



| |  | Not make their products available to the Companys competitors on more favorable terms
| | - | --------------------------------------------------------------------------------------



In the long term (i.e. a year or more), an interruption of supply from these vendors could potentially be overcome through migration to
another third party supplier or development within the Company. However, any interruption in the short term could have a significant detrimental effect on the Companys ability to continue to market and sell those of its products relying on
these specific third party products and could have a material adverse effect on the Companys business, results of operation, cash flows and financial condition.



The market for Web-based development tools, application products and consulting and education services continues to emerge, which could
negatively affect our client/server-based products and if the Company fails to respond effectively to evolving requirements of this market, the Companys business, financial condition, results of operations and cash flows will be materially and
adversely affected.



The Companys development tools, application
products and consulting and education services generally help organizations build, customize or deploy solutions that operate in a client/server-computing environment. There can be no assurance that the market for client/server computing will
continue to grow, or will not decrease, or that the Company will be able to respond effectively to the evolving requirements of these markets. The Company believes that the environment for application software is continuing to change from
client/server to a Web-based environment to facilitate commerce on the Internet.



The market for our software products and services is highly competitive. If we are unable to compete effectively with existing or new competitors our business could be negatively impacted.



The business information systems industry in general and the manufacturing, CRM and financial
computer software industry specifically, in which the Company competes are very competitive and subject to rapid technological change, evolving standards, frequent product enhancements and introductions and changing customer requirements. Many of
the Companys current and potential competitors have (1) longer operating histories, (2) significantly greater financial, technical and marketing resources, (3) greater name recognition, (4) larger technical staffs, and (5) a larger installed
customer base than the Company. A number of companies offer products that are similar to the Companys products and target the same markets. In addition, any of these competitors may be able to respond more quickly to new or emerging
technologies and changes in customer requirements (such as commerce on the Internet and Web-based application software), and to devote greater resources to the development, promotion and sale of their products than the Company. Furthermore, because
there are relatively low barriers to entry in the software industry, the Company expects additional competition from other established and emerging companies. Such competitors may develop products and services that compete with those offered by the
Company or may acquire companies, businesses and product lines that compete with the Company. It also is possible that competitors may create alliances and rapidly acquire significant market share, including in new and emerging markets. Accordingly,
there can be no assurance that the Companys current or potential competitors will not develop or acquire products or services comparable or superior to those that the Company develops, combine or merge to form significant competitors, or adapt
more quickly than will the Company to new technologies, evolving industry trends and changing customer requirements. Competition could cause price reductions, reduced margins or loss of market share for the Companys products and services, any
of which could materially and adversely affect the Companys business, operating results and financial condition. There can be no assurance that the Company will be able to compete successfully against current and future competitors or that the
competitive pressures that the Company may face will not materially adversely affect its business, operating results, cash flows and financial condition.



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We may not be able to maintain and expand our product offerings or business if we are not able to retain, hire and
integrate sufficiently qualified personnel.



The Companys success
depends in large part on the continued service of key management personnel that are not subject to employment agreements. In addition, the competition to attract, retain and motivate qualified technical, sales and software development personnel is
intense. For example, the Company has at times, including during the rise of the Internet companies in the mid to late 1990s, experienced significant attrition and difficulty in recruiting qualified personnel, particularly in software
development and customer support. Additionally, the sudden unexpected loss of such technical personnel, such as developers can have a negative impact on the Companys ability to develop and introduce new products in a timely and effective
manner. There is no assurance that the Company will retain its key personnel or attract other qualified key personnel in the future. The failure to attract or retain such persons could have a material adverse effect on the Companys business,
operating results, cash flows and financial condition.



Our future results
could be harmed by economic, political, geographic, regulatory and other specific risks associated with our international operations.



The Company believes that any future growth of the Company will be dependent, in part, upon the Companys ability to maintain and increase revenues in its existing
and emerging international markets, including Asia and Latin America. During the first quarter of 2004 and all of 2003, 27.4% and 29.5%, respectively, of total Company revenues were generated by the Companys international operations. There can
be no assurance that the Company will maintain or expand its international sales. If the revenues that the Company generates from foreign activities are inadequate to offset the expense of maintaining foreign offices and activities, the
Companys business, financial condition and results of operations could be materially and adversely affected. The increasingly international reach of the Companys businesses could also subject the Company and its results of operations to
unexpected, uncontrollable and rapidly changing economic and political conditions. Specifically, our international sales and operations are subject to inherent risks, including:



| |  | Differing intellectual property and labor laws
| | - | ----------------------------------------------



| |  | Lack of experience in a particular geographic market
| | - | ----------------------------------------------------



| |  | Different and changing regulatory requirements in various countries and regions
| | - | -------------------------------------------------------------------------------



| |  | Tariffs and other barriers, including import and export requirements and taxes on subsidiary operations
| | - | -------------------------------------------------------------------------------------------------------



| |  | Fluctuating exchange rates and currency controls
| | - | ------------------------------------------------



| |  | Difficulties in staffing and managing foreign sales and support operations
| | - | --------------------------------------------------------------------------



| |  | Longer accounts receivable payment cycles
| | - | -----------------------------------------



| |  | Potentially adverse tax consequences, including repatriation of earnings
| | - | ------------------------------------------------------------------------



| |  | Development and support of localized and translated products
| | - | ------------------------------------------------------------



| |  | Lack of acceptance of localized products or the Company in foreign countries
| | - | ----------------------------------------------------------------------------



| |  | Shortage of skilled personnel required for local operations
| | - | -----------------------------------------------------------



| |  | Perceived health (e.g. SARS) or terrorist risks which impact a geographic region and business operations therein
| | - | ----------------------------------------------------------------------------------------------------------------



Any one of these factors or a combination of them could materially and adversely affect the
Companys future international sales and, consequently, the Companys business, operating results, cash flows and financial condition. A portion of the Companys revenues from sales to foreign entities, including foreign governments,
has been in the form of foreign currencies. The Company does not have any hedging or similar foreign currency contracts. Fluctuations in the value of foreign currencies could adversely impact the profitability of the Companys foreign
operations.



If third parties infringe upon our intellectual property, we
may expend significant resources enforcing our rights or suffer competitive injury, which could adversely affect our operating results.



The Company considers its proprietary software and the related intellectual property rights in such products to be among its most valuable assets. The Company relies on a
combination of copyright, trademark and trade secret laws (domestically and internationally), employee and third-party nondisclosure agreements and other industry standard methods for protecting ownership of its proprietary software. However, the
Company cannot assure you that in spite of these precautions, an unauthorized third party will not copy or reverse-engineer certain portions of the Companys products or obtain and use information that the Company regards as proprietary. From
time to time, the Company does take legal action against third parties whom the Company believes are infringing upon the Companys intellectual property rights. However, there is no assurance that the mechanisms that the Company uses to protect
its intellectual property will be adequate or that the Companys competitors will not independently develop products that are substantially equivalent or superior to the Companys products.



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Moreover, the Company expects that as the number of software products in the United States and worldwide increases and
the functionality of these products further overlaps, the number of these types of claims will increase. Any such claim, with or without merit, could result in costly litigation and require the Company to enter into royalty or licensing
arrangements. The terms of such royalty or license arrangements, if required, may not be favorable to the Company. In addition, in certain cases, the Company provides the source code for some of its application software under licenses to its
customers and distributors to enable them to customize the software to meet their particular requirements or translate or localize the products for resale in foreign countries, as the case may be. Although the source code licenses contain
confidentiality and nondisclosure provisions, the Company cannot be certain that such customers or distributors will take adequate precautions to protect the Companys source code or other confidential information. Moreover, regardless of
contractual arrangements, the laws of some countries in which the Company does business or distributes its products do not offer the same level of protection to intellectual property as do the laws of the United States.



Our operating cash flows are subject to fluctuation, primarily related to our ability to
timely collect accounts receivable and to achieve anticipated revenues and expenses. Negative fluctuations in operating cash flows may require us to seek additional cash sources to fund our working capital requirements. If additional cash sources
are not available to the Company, our operations could be adversely affected.



From January 1, 2001 through March 31, 2004, the Companys quarterly operating cash flows have ranged from negative $7.6 million to positive $7.4 million. The Companys cash and cash equivalents have increased from $26.8 million
at December 31, 2000 to $38.1 million at March 31, 2004. The Company has however, experienced decreasing revenues and, prior to the first quarter of 2003, continued operating losses. As a result, in the fourth quarter of 2002, the Company underwent
a restructuring of its operations in an effort to reduce its cost structure through a reduction in workforce of approximately 15% and the consolidation of facilities. If the Company is not successful in achieving its anticipated revenues and
expenses or maintaining a positive cash flow, the Company may be required to take further actions to reduce its operating expenses, such as additional reductions in work force, and/or seek additional sources of funding. Since December 31, 1999, the
Company has also experienced fluctuations in the proportion of accounts receivable over 90 days old. These fluctuations have been due to various issues, including product and service quality, deteriorating financial condition of customers during the
recent recession, and lack of effectiveness of the Companys collection processes. If the Company cannot successfully collect a significant portion of its net accounts receivable, the Company may be required to seek alternative financing
sources. The Company paid off its original credit facility on August 1, 2003 and terminated this facility on September 30, 2003. On January 28, 2004, the Company entered into a new credit facility with a borrowing capacity of $15 million. To date,
no amounts have been borrowed under this revolving credit facility.



The
market for our stock is volatile and fluctuations in operating results, changes in the Companys guidance on revenues and earnings estimates and other factors could negatively impact our stocks price.



During the three year period ended December 31, 2003, the price of the Companys common
stock has ranged from a low of $0.65 to a high of $13.60. For the quarter ended March 31, 2004, the stock price ranged from a low of $11.58 to a high of $17.50. As of April 26, 2004, the Company had 46,388,431 shares of Common Stock outstanding as
well as 61,735 and 300,000 shares of Series C and D Preferred Stock outstanding, respectively. The market prices for securities of technology companies, including the Companys, have historically been quite volatile. Quarter to quarter
variations in operating results, changes in the Companys guidance on revenues and earnings estimates, announcements of technological innovations or new products by the Company or its competitors, announcements of major contract awards,
announcements of industry acquisitions by us or our competitors, changes in accounting standards or regulatory requirements as promulgated by the FASB, SEC, NASDAQ or other regulatory entities, changes in management, and other events or factors may
have a significant impact on the market price of the Companys Common Stock. In addition, the securities of many technology companies have experienced extreme price and volume fluctuations, which have often been related more to changes in
recommendations or financial estimates by securities analysts than to the companies actual operating performance. Any of these conditions may adversely affect the market price of the Companys Common Stock.



If proposed regulations pertaining to accounting treatment for employee stock options are
enacted, the Companys business practices may be materially altered.



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The Company has historically compensated and incentivized its employees, including many of its key personnel and new
hires, though the issuance of options to acquire Company common stock. The Company currently accounts for the issuance of stock options to employees using the intrinsic value method according to APB Opinion No. 25, Accounting for Stock Issued
to Employees. If proposals currently under consideration by accounting standards organizations and governmental authorities which would require immediate expense recognition for stock options are adopted, the Companys current practices
may be changed to reduce the number of stock options granted to employees. Such a change could impact the Companys ability to retain existing employees or to attract qualified new candidates. As a result, the Company might have to increase
cash compensation to these individuals. Such changes could have a negative impact upon the Companys earnings and cash flows.



We may not be able to successfully complete the exchange offer for Scalas capital stock and if not completed, the expected benefit of the merger will not be
realized and the Company could incur certain charges which would have an adverse effect on our operating results.



We intend to acquire Scala through a friendly public offer for all the outstanding ordinary shares in the capital of Scala. However, the exchange offer may not be
completed unless the number of Scala ordinary shares tendered into the exchange offer, plus any other Scala ordinary shares held by Epicor, represents at least 95% of the outstanding Scala ordinary shares at the expiration of the exchange offer. If
the percentage of Scala ordinary shares tendered is at least 80% but less than 95% of the outstanding Scala ordinary shares at the expiration of the exchange offer, Epicor will have the option, but not the obligation, to waive this 95% requirement.
If the percentage of Scala ordinary shares tendered is less than 80% at the expiration of the exchange offer, Epicor will have the opportunity to consult with Scala and if Scala agrees, Epicor could decrease the required percentage and/or extend the
term of the exchange offer. Notwithstanding these provisions, it is possible that we may fail to complete the exchange offer because an insufficient number of Scala ordinary shares are tendered into the exchange offer.



In addition to the requirement of sufficient Epicor ownership of Scala ordinary shares, there
are other conditions that must be satisfied and/or waived in order for the exchange offer to be completed. For example, the merger must meet regulatory approvals, including those related to Dutch regulatory requirements. If any of these conditions
are not satisfied, or waived by the relevant party, as applicable, then we may ultimately terminate the exchange offer. If we terminate the exchange offer, or if the merger with Scala is not otherwise completed, a number of potential benefits of the
proposed transaction will not be realized. These potential benefits include, among other things, an increased global presence, especially in key emerging markets, increased breadth and depth of functionality in Microsoft technology-based products,
expanded presence in key growing vertical markets and increased operational efficiency.



In addition, if the acquisition is not completed, valuable resources, including Company managements time and effort, will have been diverted from other potentially productive pursuits. Finally, if we are unsuccessful in completing the
Scala transaction, it is possible that the Companys operating results could be negatively impacted by a break up fee, the write off of transaction costs incurred to date, or both. Specifically, under the terms of the Companys merger
protocol with Scala, in the event that the acquisition were not completed due to a material breach of the merger protocol by the Company, the Company could incur a EUR 3.0 million (approximately $3.7 million USD based on current exchange rates)
break up charge associated with the unsuccessful transaction. Additionally, as of March 31, 2004, the Company has incurred approximately $2.1 million of legal, accounting and other fees related to the Scala transaction which, if we are unsuccessful
in completing the transaction, will be written off. Such an amount would potentially be offset in whole or in part by the Companys receipt of a break up charge to be received from Scala under the terms of the merger protocol in the event that
the termination was caused by Scalas material breach of the merger protocol, or by other conditions.



Strategic partner, customer and supplier uncertainty related to the exchange offer could harm the businesses of Epicor.



Epicor has numerous strategic relationships and business alliances with other companies to deliver and market their products to customers. As a result of the planned
exchange offer for Scalas ordinary shares, some of these relationships may change in a manner adverse to the our business. In addition, our customers, in response to the announcement of the exchange offer or due to ongoing uncertainty about
the exchange offer, may delay or defer purchasing decisions or elect to switch to other suppliers. Any delay, deferral or change in purchasing decisions by our customers could seriously harm our business. Since the announcement of the merger
protocol, we have not experienced any material change in our customers purchasing decisions and our strategic relationships and business alliances have not been negatively affected in any material way as a result of announcements relating to
the exchange offer.



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If the proposed acquisition of Scala is completed and we do not successfully integrate Scala and its operations with
Epicor, a process that may be made more difficult due to geographic challenges, our ability to achieve anticipated revenue results for the Scala products may be adversely impacted and the business of Epicor may be disrupted and negatively impacted.



If the acquisition of Scala is completed, the success of the combined
company will depend in part on the integration of the Scala business into Epicor. Integration issues are complex, time-consuming and expensive and, without proper planning and implementation, could significantly disrupt the business of Epicor.
Integration may be especially difficult because the operations and primary markets of Epicor are geographically disparate from those of Scala. The challenges involved in integrating Scala with Epicor would include:



| |  | coordinating Scalas headquarters operations in the Netherlands, as well as its research and development facilities in Moscow, Russia, which are geographically distant from the
operations of Epicors corporate headquarters in the United States and most of Epicors other foreign subsidiaries;
| | - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | coordinating sales and marketing efforts to effectively communicate the combined companys capabilities;
| | - | --------------------------------------------------------------------------------------------------------



| |  | combining product offerings;
| | - | ----------------------------



| |  | coordinating and combining overseas operations, relationships and facilities, which may be subject to additional constraints imposed by local laws and regulations;
| | - | -------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | coordinating and rationalizing research and development activities to enhance introduction of new products and technologies with reduced cost;
| | - | ----------------------------------------------------------------------------------------------------------------------------------------------



| |  | demonstrating to the customers of Scala that the acquisition will not result in adverse changes in client service standards or business focus and helping customers conduct business
easily with us;
| | - | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  | preserving distribution, marketing or other important relationships of both Epicor and Scala and resolving potential conflicts that may arise;
| | - | ----------------------------------------------------------------------------------------------------------------------------------------------



| |  | minimizing the diversion of management attention from ongoing business concerns;
| | - | --------------------------------------------------------------------------------



| |  | successfully integrating the business cultures of Epicor and Scala, maintaining employee morale and retaining key employees; and
| | - | --------------------------------------------------------------------------------------------------------------------------------



| |  | consolidating and rationalizing corporate information technology and administrative infrastructures;
| | - | ----------------------------------------------------------------------------------------------------



If the acquisition of Scala is completed, the integration of the Scala business into our business may not be successfully completed in a
timely manner, or at all, and we may not realize any of the anticipated benefits of the acquisition to the extent, or in the time frame, anticipated. The failure to integrate the business of Scala successfully into Epicor or to realize any of the
anticipated benefits of the exchange offer could seriously hinder our plans for product development and business and market expansion following the acquisition.



If the proposed acquisition of Scala is completed, foreign currency fluctuations may negatively impact the financial results of the combined company



The results of operations or financial condition Scalas business may be negatively
impacted by foreign currency fluctuations. Scala operates throughout the world through international sales subsidiaries and through a network of exclusive third party distributors and non-exclusive dealers. As a result, sales and related expenses
can be denominated in currencies other than the U.S. dollar. Because our financial results are reported on a consolidated basis in U.S. dollars, our results of operations following the acquisition of Scala may be harmed by fluctuations in the rates
of exchange between the U.S. dollar and other currencies, including a decrease in the value of European currencies relative to the U.S. dollar, which would decrease reported U.S. dollar revenue disproportionably to a decrease in reported U.S. dollar
costs for the Scala business, as the Scala business generates revenues in these local currencies and will report on a consolidated basis the related revenues and costs in U.S. dollars. If the acquisition of Scala is completed, we may attempt to
limit foreign exchange exposure through operational strategies and by using forward contracts to offset the effects of exchange rate changes on intercompany trade balances. This would require us to estimate the volume of transactions in various
currencies. We may not be successful in making these estimates. If these estimates are overstated or understated during periods of currency volatility, the Scala business may experience material currency gains or losses.



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Because of these and other factors affecting the Companys operating results, past financial performance should not
be considered an indicator of future performance, and investors should not use historical trends to anticipate results or trends in future periods.



Item 3 - Quantitative and Qualitative Disclosures About Market Risk



Interest Rate Risk.  The Companys exposure to market risk for changes in interest rates relates primarily to the Companys cash and cash equivalents. At March 31, 2004, the Company had
$38.1 million in cash and cash equivalents. Based on the investment interest rate, a hypothetical 1% decrease in interest rates would decrease interest income by approximately $91,000 on an annual basis, and likewise decrease the Companys
earnings and cash flows. The Company does not use derivative financial instruments in its investment portfolio. The Company places its investments with high credit quality issuers and, by policy, limits the amount of credit exposure to any one
issuer. The Company is averse to principal loss and ensures the safety and preservation of its invested funds by limiting default risk, market risk, and reinvestment risk. The Company mitigates default risk by investing in only the safest and
highest credit quality securities and by constantly positioning its portfolio to respond appropriately to a significant reduction in a credit rating of any investment issuer or guarantor.



The Companys interest expense associated with its term loan and revolving credit facility will vary with market rates. Although the
Company has provided quantitative disclosure in the past regarding interest rate risk associated with its term loan and revolving credit facility, such disclosure is no longer meaningful as the July 2000 credit facility was paid off and terminated
in 2003 and no amounts have been drawn under the January 2004 credit facility. The Company cannot predict market fluctuations in interest rates and their impact on its variable rate debt, nor can there be any assurance that fixed rate long-term debt
will be available to the Company at favorable rates, if at all. Consequently, future results may differ materially from the estimated adverse changes discussed above.



Foreign Currency Risk.  The Company transacts business in various foreign currencies, primarily in certain European
countries, Canada and Australia. The Company does not have any hedging or similar foreign currency contracts. International revenues represented 27.4% of the Companys total revenues for the three months ended March 31, 2004 and 26.3% of
revenues were denominated in foreign currencies. Significant currency fluctuations may adversely impact foreign revenues. For the three months ended March 31, 2004, the Company realized transaction gains of $44,000 primarily due to intercompany
receivables and payables between subsidiaries. The most significant of this exposure involves intercompany balances between Ireland and the United Kingdom. Given a hypothetical decrease of 10% in the Euro against the British pound sterling, the
realized transaction loss would increase by approximately $879,000 at March 31, 2004 and likewise decrease the Companys earnings and cash flows for the respective periods. Given a hypothetical increase of 10% in the Euro against the British
pound sterling, the realized transaction loss would decrease by approximately $879,000 at March 31, 2004, and likewise increase the Companys earnings and cash flows.



Item 4 - Controls and Procedures



(a) Evaluation
of disclosure controls and procedures:



The Companys management
evaluated, with the participation of the Chief Executive Officer and the Chief Financial Officer, the effectiveness of the Companys disclosure controls and procedures as of the end of the period covered by this Quarterly Report on Form 10-Q.
Based on this evaluation, the Companys principal executive officer and principal financial officer have concluded that the Companys disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities
Exchange Act of 1934 (the Exchange Act)) are effective to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time
periods specified in Securities and Exchange Commission rules and forms.



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(b) Changes in internal controls over financial reporting:



There was no significant change in the Companys internal control over financial
reporting that occurred during the period covered by this Quarterly Report on Form 10-Q that has materially affected, or is reasonably likely to materially affect, the Companys internal control over financial reporting.



PART II



OTHER INFORMATION



Item 1 - Legal Proceedings



The Company is subject
to legal proceedings and claims in the normal course of business. The Company is currently defending these proceedings and claims, and it is the opinion of management that it will be able to resolve these matters in a manner that will not have a
material adverse effect on the Companys consolidated financial position, results of operations or cash flows. However, the results of legal proceedings cannot be predicted with certainty. Should the Company fail to prevail in any of these
legal matters or should several of these legal matters be resolved against the Company in the same reporting period, the operating results of a particular reporting period could be materially adversely affected.



Item 6 - Exhibits and Reports on Form 8-K



|    |  |                                                                                                                                                                                                                                                
|--- |  | -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|(a) |  | Index to Exhibits.                                                                                                                                                                                                                             
|    | 
|    |  | The list of exhibits contained in the accompanying Index to Exhibits is herein incorporated by reference.                                                                                                                                      
|    | 
|(b) |  | Reports on Form 8-K.                                                                                                                                                                                                                           
|    | 
|    |  | The Company furnished a Current Report on Form 8-K dated January 28, 2004 to report under Items 7 and 12, the Companys January 28, 2004 press release announcing the Companys
fourth quarter 2003 and fiscal year 2003 results of operations.



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SIGNATURE



Pursuant to the requirements of the
Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.



|      |  |              |  |  |  |  |  |                                                                                               
|----- |  | ------------ |  |  |  |  |  | ----------------------------------------------------------------------------------------------
|      |  |              |  |  |  |  |  | EPICOR SOFTWARE CORPORATION                                                                   
|      |  |              |  |  |  |  |  | (Registrant)                                                                                  
|      |  |              |  | 
|Date: |  | May 10, 2004 |  |  |  |  |  | /s/ MICHAEL A. PIRAINO                                                                        
|      |  |              |  |  |  |  |  | Michael A. Piraino                                                                            
|      |  |              |  |  |  |  |  | Senior Vice President and Chief Financial Officer (Principal Financial and Accounting Officer)



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Exhibit Index



|              |  |                                                                                                                                                                                                                                                               |  |                           |  |              |  |                    |  |  
|------------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | ------------------------- |  | ------------ |  | ------------------ |  | -
|ExhibitNumber |  | Description                                                                                                                                                                                                                                                   |  | Incorporated by Reference |  | FileHerewith
|              |  | Form                                                                                                                                                                                                                                                          |  | File No.                  |  | Filing Date  | 
|2.1           |  | Agreement and Plan of Reorganization and Merger dated as of June 27, 1997 among the Company, CSI Acquisition Corp., Clientele Software, Inc., Dale E. Yocum, Pamela Yocum, William L. Mulert.
(Schedules not included pursuant to Rule 601(b)(2) of Reg. S-K) |  | 8-K                       |  | 000-20740    |  | June 30, 1997      |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|2.2           |  | Agreement and Plan of Reorganization dated as of November 4, 1997 by and among the Company, FS Acquisition Corp., FocusSoft, Inc., John Lococo, Michael Zimmerman and Joseph Brumleve.
(Schedules not included pursuant to Rule 601(b)(2) of Reg. S-K).       |  | 8-K                       |  | 000-20740    |  | November 14, 1997  |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|2.3           |  | Agreement and Plan of Reorganization by and among the Company, Zoo Acquisition Corp. and DataWorks Corporation, dated as of October 13, 1998, as amended as of October 30, 1998. (Schedules not
included pursuant to Rule 601(b)(2) of Reg. S-K).             |  | 13D                       |  | 005-43389    |  | October 23, 1998   |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|2.4           |  | Amended and Restated Merger Protocol by and between the Company and Scala Business Solutions N.V. dated as of April 14, 2004                                                                                                                                  |  | S-4                       |  | 333-114475   |  | April 14, 2004     |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.1           |  | Second Restated Certificate of Incorporation of the Company.                                                                                                                                                                                                  |  | S-1                       |  | 33-57294     |  |                    |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.2           |  | Certificate of Amendment to Second Restated Certificate of Incorporation.                                                                                                                                                                                     |  | 10-Q                      |  | 000-20740    |  | December 31, 1996  |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.3           |  | Amended and Restated Bylaws of the Company, as currently in effect.                                                                                                                                                                                           |  | 10-Q                      |  | 000-20740    |  | December 31, 1996  |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.6           |  | Specimen Certificate of Common Stock.                                                                                                                                                                                                                         |  | S-1                       |  | 33-51566     |  |                    |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.7           |  | Certificate of Designation of Rights, Preferences and Privileges of Series A Junior Participating Preferred Stock.                                                                                                                                            |  | 8-A                       |  | 000-20740    |  | April 14, 1994     |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.8           |  | Certificate of Designation of Preferences of Series C Preferred Stock.                                                                                                                                                                                        |  | 10-K                      |  | 000-20740    |  | September 27, 1995 |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|3.9           |  | Certificate of Designation of Preferences of Series D Preferred Stock.                                                                                                                                                                                        |  | 8-K                       |  | 000-20740    |  | February 18, 2003  |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|4.1           |  | Amended and Restated Preferred Stock Rights Agreement between the registrant and Mellon Investor Services LLC.                                                                                                                                                |  | 8-A/A                     |  | 000-20740    |  | November 21, 2001  |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|10.1*         |  | Platinum Software Corporation Incentive Stock Option, Nonqualified Stock Option and Restricted Stock Purchase Plan1990 (the 1990 Plan).                                                                                                                    |  | S-4                       |  | 333-114475   |  | April 14, 2004     |  |  
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|31.1          |  | Certification by Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                                                                                           |  |                           |  |              |  |                    |  | X
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|31.2          |  | Certification by Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                                                                                           |  |                           |  |              |  |                    |  | X
|              |  |                                                                                                                                                                                                                                                               |  |                           | 
|32.1          |  | Certification by the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.                                                                            |  |                           |  |              |  |                    |  | X

---

|* | Management contract or compensatory plan or arrangement.
|- | --------------------------------------------------------



46