UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549





FORM 10-Q







|x | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ---------------------------------------------------------------------------------------

For the quarterly period ended September 30, 2009

OR



| ̈ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
|- | ----------------------------------------------------------------------------------------

For the transition period from  to

Commission File No. 000-20740





EPICOR SOFTWARE CORPORATION

(Exact name of registrant as specified in its charter)







|                                                               |  |                                  
|-------------------------------------------------------------- |  | ---------------------------------
|Delaware                                                       |  | 33-0277592                       
|(State or other jurisdiction of incorporation or organization) |  | (IRS Employer Identification No.)

18200 Von Karman Avenue

Suite 1000

Irvine, California 92612

(Address of principal executive offices, zip code)

Registrants telephone number, including area code: (949) 585-4000





Indicate by check mark whether the
registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and
(2) has been subject to such filing requirements for the past 90 days.    Yes  x    No   ̈

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive
Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such
files).    Yes   ̈    No   ̈

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of large accelerated
filer, accelerated filer and smaller reporting company in Rule 12b-2 of the Exchange Act. (Check one):



|                        |  |   |  |                           |  |  
|----------------------- |  | - |  | ------------------------- |  | -
|Large accelerated filer |  |  ̈ |  | Accelerated filer         |  | x
|                        |  |   | 
|Non-accelerated filer   |  |  ̈ |  | Smaller reporting company |  |  ̈

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the
Exchange Act):

Yes     ̈  No    x

As of November 2, 2009, there were 61,394,208 shares of common stock outstanding.









---

FORM 10-Q INDEX



|              |  |                                                                                                                                                 |  |     
|------------- |  | ----------------------------------------------------------------------------------------------------------------------------------------------- |  | ----
|              |  |                                                                                                                                                 |  | Page
|PART I.       |  | FINANCIAL INFORMATION                                                                                                                           |  |     
|              |  |                                                                                                                                                
|Item 1.       |  | Financial Statements (Unaudited)                                                                                                                |  |     
|              |  |                                                                                                                                                
|              |  | Condensed Consolidated Balance Sheets as of September 30, 2009 and December 31, 2008                                                            |  | 3   
|              |  |                                                                                                                                                
|              |  | Condensed Consolidated Statements of Operations and Comprehensive Income (Loss) for the Three and Nine Months Ended September 30, 2009 and
2008 |  | 4   
|              |  |                                                                                                                                                
|              |  | Condensed Consolidated Statements of Cash Flows for the Nine Months Ended September 30, 2009 and 2008                                           |  | 5   
|              |  |                                                                                                                                                
|              |  | Notes to Unaudited Condensed Consolidated Financial Statements                                                                                  |  | 6   
|              |  |                                                                                                                                                
|Item 2.       |  | Managements Discussion and Analysis of Financial Condition and Results of Operations                                                           |  | 23  
|              |  |                                                                                                                                                
|Item 3.       |  | Quantitative and Qualitative Disclosures About Market Risk                                                                                      |  | 47  
|              |  |                                                                                                                                                
|Item 4.       |  | Controls and Procedures                                                                                                                         |  | 48  
|              |  |                                                                                                                                                
|PART II.      |  | OTHER INFORMATION                                                                                                                               |  |     
|              |  |                                                                                                                                                
|Item 1.       |  | Legal Proceedings                                                                                                                               |  | 49  
|              |  |                                                                                                                                                
|Item 1a.      |  | Risk Factors                                                                                                                                    |  | 49  
|              |  |                                                                                                                                                
|Item 2.       |  | Unregistered Sales of Equity Securities and Use of Proceeds                                                                                     |  | 49  
|              |  |                                                                                                                                                
|Item 6.       |  | Exhibits                                                                                                                                        |  | 50  
|              | 
|SIGNATURE     |  | 51                                                                                                                                             
|              | 
|Exhibit Index |  | 52                                                                                                                                             



2



---

Part I

FINANCIAL INFORMATION

Item 1 - Financial Statements:

EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)

(Unaudited)



|                                                            |  |                   |          |   |                      |   |         |  
|----------------------------------------------------------- |  | ----------------- | -------- | - | -------------------- | - | ------- | -
|                                                            |  | September 30,2009 |          |   | December 31,2008     |  
|                                                            |  |                   |          |   | As Adjusted (Note 1) |  
|ASSETS                                                      |  |                   |          |   |                      |   |         |  
|Current assets:                                             |  |                   |          |   |                      |   |         |  
|Cash and cash equivalents                                   |  | $                 | 95,481   |   |                      | $ | 89,764  |  
|Accounts receivable, net of allowance for doubtful accounts |  |                   | 78,947   |   |                      |   | 90,624  |  
|Deferred income taxes                                       |  |                   | 8,995    |   |                      |   | 8,627   |  
|Inventory, net                                              |  |                   | 2,849    |   |                      |   | 5,068   |  
|Prepaid expenses and other current assets                   |  |                   | 13,637   |   |                      |   | 11,064  |  
|                                                            |  |                   |          |   |                      |   |         |  
|Total current assets                                        |  |                   | 199,909  |   |                      |   | 205,147 |  
|Property and equipment, net                                 |  |                   | 28,805   |   |                      |   | 31,987  |  
|Deferred income taxes                                       |  |                   | 41,718   |   |                      |   | 42,858  |  
|Intangible assets, net                                      |  |                   | 91,214   |   |                      |   | 113,556 |  
|Goodwill                                                    |  |                   | 368,132  |   |                      |   | 363,589 |  
|Other assets                                                |  |                   | 11,772   |   |                      |   | 14,061  |  
|                                                            |  |                   |          |   |                      |   |         |  
|Total assets                                                |  | $                 | 741,550  |   |                      | $ | 771,198 |  
|                                                            |  |                   |          |   |                      |   |         |  
|LIABILITIES AND STOCKHOLDERS EQUITY                        |  |                   |          |   |                      |   |         |  
|Current liabilities:                                        |  |                   |          |   |                      |   |         |  
|Accounts payable                                            |  | $                 | 12,746   |   |                      | $ | 13,913  |  
|Accrued compensation and benefits                           |  |                   | 19,469   |   |                      |   | 21,035  |  
|Other accrued expenses                                      |  |                   | 20,579   |   |                      |   | 24,142  |  
|Current portion of long-term debt                           |  |                   | 197      |   |                      |   | 10,169  |  
|Current portion of accrued restructuring costs              |  |                   | 2,156    |   |                      |   | 4,073   |  
|Current portion of deferred revenue                         |  |                   | 89,873   |   |                      |   | 92,361  |  
|                                                            |  |                   |          |   |                      |   |         |  
|Total current liabilities                                   |  |                   | 145,020  |   |                      |   | 165,693 |  
|                                                            |  |                   |          |   |                      |   |         |  
|Long-term debt, less current portion                        |  |                   | 258,539  |   |                      |   | 265,257 |  
|Accrued restructuring costs                                 |  |                   | 4,558    |   |                      |   | 5,412   |  
|Deferred revenue                                            |  |                   | 222      |   |                      |   | 319     |  
|Deferred income taxes and other income taxes                |  |                   | 36,304   |   |                      |   | 37,621  |  
|Other long-term liabilities                                 |  |                   | 3,778    |   |                      |   | 941     |  
|                                                            |  |                   |          |   |                      |   |         |  
|Total long-term liabilities                                 |  |                   | 303,401  |   |                      |   | 309,550 |  
|                                                            |  |                   |          |   |                      |   |         |  
|Commitments and contingencies (Note 12)                     |  |                   |          |   |                      |   |         |  
|Stockholders equity:                                       |  |                   |          |   |                      |   |         |  
|Common stock                                                |  |                   | 63       |   |                      |   | 61      |  
|Additional paid-in capital                                  |  |                   | 419,633  |   |                      |   | 414,149 |  
|Less: treasury stock at cost                                |  |                   | (19,476  | ) |                      |   | (18,458 | )
|Accumulated other comprehensive loss                        |  |                   | (3,434   | ) |                      |   | (4,094  | )
|Accumulated deficit                                         |  |                   | (103,657 | ) |                      |   | (95,703 | )
|                                                            |  |                   |          |   |                      |   |         |  
|Total stockholders equity                                  |  |                   | 293,129  |   |                      |   | 295,955 |  
|                                                            |  |                   |          |   |                      |   |         |  
|Total liabilities and stockholders equity                  |  | $                 | 741,550  |   |                      | $ | 771,198 |  
|                                                            |  |                   |          |   |                      |   |         |  

See accompanying notes to unaudited condensed consolidated financial statements.



3



---

EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

AND COMPREHENSIVE INCOME (LOSS)

(in thousands, except per share amounts)

(Unaudited)



|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|--------------------------------------------------------------------------- |  | ------------------------------- | ------ | - | ------------------------------ | - | ------- | ---- |  | - | -------------------- | - |  | - | ------- | -
|                                                                            |  | Three Months EndedSeptember 30, |        |   | Nine Months EndedSeptember 30, |  
|                                                                            |  | 2009                            |        |   | 2008                           |   |         | 2009 |  |   | 2008                 |  
|                                                                            |  |                                 |        |   | As Adjusted (Note 1)           |   |         |      |  |   | As Adjusted (Note 1) |  
|Revenues:                                                                   |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|License                                                                     |  | $                               | 13,740 |   |                                | $ | 22,405  |      |  | $ | 44,451               |   |  | $ | 65,266  |  
|Consulting                                                                  |  |                                 | 31,735 |   |                                |   | 41,616  |      |  |   | 95,247               |   |  |   | 114,043 |  
|Maintenance                                                                 |  |                                 | 48,168 |   |                                |   | 50,126  |      |  |   | 142,374              |   |  |   | 144,992 |  
|Hardware and other                                                          |  |                                 | 4,933  |   |                                |   | 21,615  |      |  |   | 15,643               |   |  |   | 41,630  |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Total revenues                                                              |  |                                 | 98,576 |   |                                |   | 135,762 |      |  |   | 297,715              |   |  |   | 365,931 |  
|Cost of revenues                                                            |  |                                 | 42,592 |   |                                |   | 68,180  |      |  |   | 132,784              |   |  |   | 186,020 |  
|Amortization of intangible assets                                           |  |                                 | 7,046  |   |                                |   | 8,513   |      |  |   | 23,672               |   |  |   | 24,513  |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Total cost of revenues                                                      |  |                                 | 49,638 |   |                                |   | 76,693  |      |  |   | 156,456              |   |  |   | 210,533 |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Gross profit                                                                |  |                                 | 48,938 |   |                                |   | 59,069  |      |  |   | 141,259              |   |  |   | 155,398 |  
|Operating expenses:                                                         |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Sales and marketing                                                         |  |                                 | 18,176 |   |                                |   | 20,519  |      |  |   | 54,417               |   |  |   | 63,149  |  
|Software development                                                        |  |                                 | 11,844 |   |                                |   | 13,561  |      |  |   | 36,682               |   |  |   | 40,885  |  
|General and administrative                                                  |  |                                 | 13,317 |   |                                |   | 13,982  |      |  |   | 41,541               |   |  |   | 39,490  |  
|In-process research and development                                         |  |                                 |       |   |                                |   |        |      |  |   |                     |   |  |   | 200     |  
|Restructuring and other charges                                             |  |                                 | 1,003  |   |                                |   | 594     |      |  |   | 2,210                |   |  |   | 4,766   |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Total operating expenses                                                    |  |                                 | 44,340 |   |                                |   | 48,656  |      |  |   | 134,850              |   |  |   | 148,490 |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Income from operations                                                      |  |                                 | 4,598  |   |                                |   | 10,413  |      |  |   | 6,409                |   |  |   | 6,908   |  
|Interest expense                                                            |  |                                 | (6,481 | ) |                                |   | (6,264  | )    |  |   | (17,351              | ) |  |   | (16,897 | )
|Interest and other income (expense), net                                    |  |                                 | 73     |   |                                |   | (773    | )    |  |   | (159                 | ) |  |   | 1,052   |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Income (loss) before income taxes                                           |  |                                 | (1,810 | ) |                                |   | 3,376   |      |  |   | (11,101              | ) |  |   | (8,937  | )
|Income tax provision (benefit)                                              |  |                                 | (2,166 | ) |                                |   | 628     |      |  |   | (3,147               | ) |  |   | (3,940  | )
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Net income (loss)                                                           |  | $                               | 356    |   |                                | $ | 2,748   |      |  | $ | (7,954               | ) |  | $ | (4,997  | )
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Comprehensive income (loss):                                                |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Net income (loss)                                                           |  | $                               | 356    |   |                                | $ | 2,748   |      |  | $ | (7,954               | ) |  | $ | (4,997  | )
|Unrealized foreign currency translation gain (loss)                         |  |                                 | 920    |   |                                |   | (3,078  | )    |  |   | 412                  |   |  |   | (1,229  | )
|Net unrealized gain on derivative financial instruments, net of tax         |  |                                 | 341    |   |                                |   |        |      |  |   | 326                  |   |  |   |        |  
|Net unrealized loss on defined benefit pension plan liabilities, net of tax |  |                                 | (30    | ) |                                |   |        |      |  |   | (78                  | ) |  |   |        |  
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Comprehensive income (loss):                                                |  | $                               | 1,587  |   |                                | $ | (330    | )    |  | $ | (7,294               | ) |  | $ | (6,226  | )
|                                                                            |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Net income (loss) per share:                                                |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Basic                                                                       |  | $                               | 0.01   |   |                                | $ | 0.05    |      |  | $ | (0.13                | ) |  | $ | (0.09   | )
|Diluted                                                                     |  | $                               | 0.01   |   |                                | $ | 0.05    |      |  | $ | (0.13                | ) |  | $ | (0.09   | )
|Weighted average common shares outstanding:                                 |  |                                 |        |   |                                |   |         |      |  |   |                      |   |  |   |         |  
|Basic                                                                       |  |                                 | 59,691 |   |                                |   | 58,779  |      |  |   | 59,391               |   |  |   | 58,377  |  
|Diluted                                                                     |  |                                 | 60,305 |   |                                |   | 59,186  |      |  |   | 59,391               |   |  |   | 58,377  |  

See accompanying notes to unaudited condensed consolidated financial statements.



4



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EPICOR SOFTWARE CORPORATION

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

(Unaudited)



|                                                                                              |  |                                |         |   |                     |   |          |  
|--------------------------------------------------------------------------------------------- |  | ------------------------------ | ------- | - | ------------------- | - | -------- | -
|                                                                                              |  | Nine Months EndedSeptember
30, |        
|                                                                                              |  | 2009                           |         |   | 2008                |  
|                                                                                              |  |                                |         |   | As Adjusted(Note 1) |  
|Operating activities                                                                          |  |                                |         |   |                     |  
|Net loss                                                                                      |  | $                              | (7,954  | ) |                     | $ | (4,997   | )
|Adjustments to reconcile net loss to net cash provided by operating activities:               |  |                                |         |   |                     |   |          |  
|Depreciation and amortization                                                                 |  |                                | 29,692  |   |                     |   | 30,671   |  
|Stock-based compensation expense                                                              |  |                                | 5,897   |   |                     |   | 6,219    |  
|Provision for doubtful accounts                                                               |  |                                | 3,141   |   |                     |   | 1,588    |  
|Provision for excess and obsolete inventory                                                   |  |                                | 244     |   |                     |   | 382      |  
|Amortization and write-off of debt issuance fees                                              |  |                                | 4,006   |   |                     |   | 1,188    |  
|Amortization of long-term debt discount                                                       |  |                                | 5,876   |   |                     |   | 5,467    |  
|Restructuring charges                                                                         |  |                                | 2,187   |   |                     |   | 4,766    |  
|Change in fair value of derivatives                                                           |  |                                | 559     |   |                     |   |         |  
|Excess tax benefits from share-based payment arrangements                                     |  |                                | (38     | ) |                     |   | (843     | )
|In-process research and development charge                                                    |  |                                |        |   |                     |   | 200      |  
|Changes in operating assets and liabilities, net of effects of acquisitions and dispositions: |  |                                |         |   |                     |   |          |  
|Accounts receivable                                                                           |  |                                | 11,135  |   |                     |   | 17,259   |  
|Inventory                                                                                     |  |                                | 1,976   |   |                     |   | (5,400   | )
|Prepaid expenses and other current assets                                                     |  |                                | (2,690  | ) |                     |   | (1,458   | )
|Other assets                                                                                  |  |                                | (497    | ) |                     |   | 638      |  
|Income taxes                                                                                  |  |                                | (7,136  | ) |                     |   | (8,442   | )
|Accounts payable                                                                              |  |                                | (1,428  | ) |                     |   | 4,583    |  
|Accrued expenses                                                                              |  |                                | (4,152  | ) |                     |   | (306     | )
|Accrued restructuring costs                                                                   |  |                                | (5,306  | ) |                     |   | (7,438   | )
|Deferred revenue                                                                              |  |                                | (5,326  | ) |                     |   | 5,437    |  
|Other long-term liabilities                                                                   |  |                                | 2,739   |   |                     |   | 103      |  
|                                                                                              |  |                                |         |   |                     |   |          |  
|Net cash provided by operating activities                                                     |  |                                | 32,925  |   |                     |   | 49,617   |  
|                                                                                              |  |                                |         |   |                     |   |          |  
|Investing activities                                                                          |  |                                |         |   |                     |   |          |  
|Purchases of property and equipment                                                           |  |                                | (2,502  | ) |                     |   | (7,830   | )
|Sale of short term investment                                                                 |  |                                |        |   |                     |   | 1,371    |  
|Cash paid for business combinations, net of cash acquired                                     |  |                                | (973    | ) |                     |   | (285,510 | )
|Cash designated for acquisition                                                               |  |                                |        |   |                     |   | 161,000  |  
|                                                                                              |  |                                |         |   |                     |   |          |  
|Net cash used in investing activities                                                         |  |                                | (3,475  | ) |                     |   | (130,969 | )
|                                                                                              |  |                                |         |   |                     |   |          |  
|Financing activities                                                                          |  |                                |         |   |                     |   |          |  
|Proceeds from long-term debt                                                                  |  |                                | 72,500  |   |                     |   | 160,000  |  
|Principal payments on long-term debt                                                          |  |                                | (95,147 | ) |                     |   | (49,567  | )
|Debt issuance fees                                                                            |  |                                | (1,011  | ) |                     |   | (5,125   | )
|Proceeds from exercise of stock options                                                       |  |                                | 124     |   |                     |   | 1,591    |  
|Proceeds from employee stock purchase plan                                                    |  |                                | 474     |   |                     |   | 561      |  
|Excess tax benefits from share-based payment arrangements                                     |  |                                | 38      |   |                     |   | 843      |  
|Purchase of treasury stock                                                                    |  |                                | (1,018  | ) |                     |   | (4,538   | )
|                                                                                              |  |                                |         |   |                     |   |          |  
|Net cash provided by (used in) financing activities                                           |  |                                | (24,040 | ) |                     |   | 103,765  |  
|                                                                                              |  |                                |         |   |                     |   |          |  
|Effect of exchange rate changes on cash                                                       |  |                                | 307     |   |                     |   | (1,847   | )
|                                                                                              |  |                                |         |   |                     |   |          |  
|Net increase in cash and cash equivalents                                                     |  |                                | 5,717   |   |                     |   | 20,566   |  
|Cash and cash equivalents at beginning of period                                              |  |                                | 89,764  |   |                     |   | 75,158   |  
|                                                                                              |  |                                |         |   |                     |   |          |  
|Cash and cash equivalents at end of period                                                    |  | $                              | 95,481  |   |                     | $ | 95,724   |  
|                                                                                              |  |                                |         |   |                     |   |          |  

See accompanying notes to unaudited condensed consolidated financial statements.



5



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

SEPTEMBER 30, 2009

Note 1. Basis of Presentation

The accompanying Unaudited Condensed Consolidated Financial Statements included herein have been prepared by Epicor Software Corporation (the Company) in
conformity with accounting principles generally accepted in the United States of America and pursuant to the rules and regulations of the Securities and Exchange Commission (the SEC) for interim financial information for reporting on Form 10-Q.
Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States of America have been condensed or omitted pursuant to such rules and
regulations. These Unaudited Condensed Consolidated Financial Statements should be read in conjunction with the consolidated financial statements and notes thereto included in the Companys Annual Report on Form 10-K for the year ended
December 31, 2008.

In the opinion of management, the Unaudited Condensed Consolidated Financial Statements contain all adjustments
(consisting only of normal recurring adjustments) necessary for a fair presentation of the Companys financial position, results of operations and cash flows. The Company has evaluated subsequent events for recognition or disclosure through the
date of filing this Form 10-Q with the SEC.

The results of operations for the three and nine months ended September 30, 2009, are not
necessarily indicative of the results of operations that may be reported for any other interim period or for the entire year ending December 31, 2009. The Condensed Consolidated Balance Sheet at December 31, 2008, has been derived from the
audited financial statements at that date (as adjusted for the effects of retrospective adoption of new accounting guidance related to the accounting for convertible debt instruments that may be settled in cash upon conversion as discussed below),
but does not include all of the information and footnotes required by accounting principles generally accepted in the United States of America for complete financial statements, as permitted by SEC rules and regulations for interim reporting.

Inventory is comprised solely of finished goods. Accounts receivable is net of allowance for doubtful accounts at September 30, 2009 and
December 31, 2008, of $8,610,000 and $7,686,000, respectively.

Change in Accounting Principle

Effective January 1, 2009, the Company changed its method of accounting for its convertible debt (Note 8). In May 2008, the Financial Accounting
Standards Board (FASB) issued new accounting guidance related to the accounting for convertible debt instruments that may be settled in cash upon conversion. This guidance requires the Company to account separately for the liability and equity
components of our convertible notes in a manner that reflects our nonconvertible debt borrowing rate when interest cost is recognized in subsequent periods. This guidance requires bifurcation of a component of the debt, classification of that
component in equity, and then accretion of the resulting discount on the debt as part of interest expense being reflected in the income statement. The guidance requires retrospective application to all periods presented and is effective for fiscal
years beginning after December 15, 2008.

The accounting change impacted the carrying amount of our convertible debt (debt discount),
required the Company to record additional interest expense related to the amortization of the debt discount and resulted in reclassification of debt issuance costs, deferred tax liabilities and additional paid in capital, as discussed in more detail
in Note 8.

The effect of adoption on the Companys Condensed Consolidated Balance Sheets is as follows (in thousands):



|                                             |  |                   |         |   |                  |   |         |  
|-------------------------------------------- |  | ----------------- | ------- | - | ---------------- | - | ------- | -
|Increased/(Decreased):                       |  | September 30,2009 |         |   | December 31,2008 |  
|Other assets                                 |  | $                 | (877    | ) |                  | $ | (1,357  | )
|Deferred income taxes and other income taxes |  |                   | 16,665  |   |                  |   | 18,820  |  
|Long-term debt, less current portion         |  |                   | (44,173 | ) |                  |   | (50,048 | )
|Additional paid-in capital                   |  |                   | 36,545  |   |                  |   | 36,545  |  
|Accumulated deficit                          |  |                   | 9,916   |   |                  |   | 6,674   |  



6



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



The effect of adoption on the Companys Condensed Consolidated Statements of Operations and
Comprehensive Income (Loss) is as follows (in thousands, except per share amounts):



|                             |  |                                 |       |                               |   |       |  |      |       |  |   |      
|---------------------------- |  | ------------------------------- | ----- | ----------------------------- | - | ----- |  | ---- | ----- |  | - | -----
|                             |  | Three Months EndedSeptember 30, |       | Nine Months EndedSeptember 30
|                             |  | 2009                            |       | 2008                          |   | 2009  |  | 2008
|Interest expense             |  | $                               | 1,804 |                               | $ | 1,745 |  | $    | 5,396 |  | $ | 5,127
|Income tax benefit           |  |                                 | 733   |                               |   | 667   |  |      | 2,155 |  |   | 1,960
|Net loss                     |  |                                 | 1,071 |                               |   | 1,078 |  |      | 3,242 |  |   | 3,167
|Net loss per share - basic   |  | $                               | 0.02  |                               | $ | 0.02  |  | $    | 0.05  |  | $ | 0.05 
|Net loss per share - diluted |  | $                               | 0.02  |                               | $ | 0.02  |  | $    | 0.05  |  | $ | 0.05 

Adoption had no impact on cash flows from operating, investing or financing activities.

Note 2. Basic and Diluted Net Income (Loss) Per Share

Basic net income (loss) per share is computed by dividing the net income (loss) for the period by the weighted average number of common shares outstanding during the period, excluding shares of unvested
restricted stock. Diluted net income (loss) per share is computed by dividing the net income (loss) for the period by the weighted average number of common and potential common shares outstanding during the period if their effect is dilutive.

The following table computes basic and diluted net income (loss) per share (in thousands, except per share amounts):



|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|----------------------------------------------------------------------- |  | ------------------------------- | ------ | - | ------------------------------ | - | ------ | ---- |  | - | ------ | - |  | - | ------ | -
|                                                                        |  | Three Months EndedSeptember 30, |        |   | Nine Months EndedSeptember 30, |  
|                                                                        |  | 2009                            |        |   | 2008                           |   |        | 2009 |  |   | 2008   |  
|Net income (loss) applicable to common stockholders                     |  | $                               | 356    |   |                                | $ | 2,748  |      |  | $ | (7,954 | ) |  | $ | (4,997 | )
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Basic:                                                                  |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Weighted average common shares outstanding                              |  |                                 | 62,991 |   |                                |   | 61,185 |      |  |   | 62,594 |   |  |   | 60,699 |  
|Weighted average common shares of unvested restricted stock             |  |                                 | (3,300 | ) |                                |   | (2,406 | )    |  |   | (3,203 | ) |  |   | (2,322 | )
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Shares used in the computation of basic net income (loss) per share     |  |                                 | 59,691 |   |                                |   | 58,779 |      |  |   | 59,391 |   |  |   | 58,377 |  
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Net income (loss) per share applicable to common stockholders - basic   |  | $                               | 0.01   |   |                                | $ | 0.05   |      |  | $ | (0.13  | ) |  | $ | (0.09  | )
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Diluted:                                                                |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Shares used in the computation of basic net income (loss) per share     |  |                                 | 59,691 |   |                                |   | 58,779 |      |  |   | 59,391 |   |  |   | 58,377 |  
|Stock options and employee stock purchase plan (ESPP) shares            |  |                                 | 305    |   |                                |   | 342    |      |  |   |       |   |  |   |       |  
|Unvested restricted stock                                               |  |                                 | 309    |   |                                |   | 65     |      |  |   |       |   |  |   |       |  
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Shares used in the computation of diluted net income (loss) per share   |  |                                 | 60,305 |   |                                |   | 59,186 |      |  |   | 59,391 |   |  |   | 58,377 |  
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  
|Net income (loss) per share applicable to common stockholders - diluted |  | $                               | 0.01   |   |                                | $ | 0.05   |      |  | $ | (0.13  | ) |  | $ | (0.09  | )
|                                                                        |  |                                 |        |   |                                |   |        |      |  |   |        |   |  |   |        |  

For the three months ended September 30, 2009 and 2008, options to purchase 860,000 and
1,090,000 shares of common stock with a weighted average price of $12.37 and $11.81, respectively, were outstanding but not included in the computation because the effect would be anti-dilutive. Due to net losses for year-to-date periods presented,
the assumed exercise of stock options, employee stock purchase plan shares and unvested restricted stock had an anti-dilutive effect and therefore were excluded from the computation of diluted loss per share. On May 8, 2007, the Company closed
an offering of $230 million aggregate principal amount of convertible senior notes (Note 8). The notes are only dilutive when the common stock price exceeds the conversion price of approximately $18.10 per share, and no shares have been included in
the calculation of diluted net income (loss) per share as the conversion value did not exceed the principal amount of the notes.



7



---

EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



Note 3. Acquisition

Acquisitions which occurred prior to January 1, 2009, have been accounted for under the purchase method of accounting. Any acquisition made after January 1, 2009, will be accounted for under the
acquisition method in accordance with Accounting Standards Codification (ASC) 805 Business Combinations. Management is responsible for determining the fair value of the assets acquired and liabilities assumed. The fair value of the
assets acquired and liabilities assumed represent managements estimates of fair value. The Company conducts an active mergers and acquisitions program. Acquisition candidates are determined to be viable if they meet the
Companys stringent criteria which include, but are not limited to, product and technology fit, culture, geography, revenue synergies and financial contribution. Because the software industry is consolidating, the acquisition environment
is competitive. Valuations are determined through a combination of earnings per share accretion models which assume certain cost synergies, internal rate of return calculations, discounted cash flow models, outside valuations and appraisals and
market conditions. The results of the acquisitions are included in the accompanying Consolidated Statements of Operations from the respective acquisition dates forward.

NSB Retail Systems PLC

On February 7, 2008, the Company completed its
acquisition of NSB Retail Systems PLC (NSB). NSB designs, develops, markets and supports store and merchandising solutions to retailers of apparel, footwear and specialty merchandise. The acquisition of NSB provides an expanded portfolio of products
and services for large and mid-sized specialty retailers and department stores, as well as a fully hosted, managed service offering designed for smaller retailers who are interested in rapid implementation via an on-demand versus on-premise
offering.

Pursuant to the terms of the acquisition agreement, shareholders of NSB received £0.38 in cash for each NSB ordinary share.
The value of the fully diluted share capital of NSB was approximately $311,845,000, not including transaction costs, based on the exchange rates in effect at the time the United States dollars were converted to pounds sterling for purposes of the
transaction. The consideration payable under the agreement was funded by the Company with approximately $161,000,000 in existing cash balances, with the balance of the consideration being funded by drawing from funds available pursuant to the 2007
credit facility (Note 8).

The total purchase price for NSB is shown below (in thousands):



|                     |  |   |        
|-------------------- |  | - | -------
|Cash                 |  | $ | 311,845
|Transaction costs    |  |   | 6,449  
|                     |  |   |        
|Total purchase price |  | $ | 318,294
|                     |  |   |        

The acquisition of NSB is accounted for as a purchase business combination. Under the purchase method
of accounting, the purchase price was allocated to NSBs tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of February 7, 2008, with any excess being ascribed to goodwill. Management is
primarily responsible for determining the fair values of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimate of fair values. The Company adjusted goodwill by $14,233,000 since the original
allocation on February 7, 2008, primarily related to finalizing the fair value of land and buildings which resulted in an increase in property and equipment of $4,105,000, and a reduction to deferred taxes of $16,593,000. See Note 4 for a
discussion of goodwill and intangibles acquired.

The following table summarizes the allocation of the purchase price (in thousands):



|                                             |  |   |       
|-------------------------------------------- |  | - | ------
|Fair value of tangible assets acquired:      |  |   |       
|Cash and cash equivalents                    |  | $ | 33,181
|Accounts receivable                          |  |   | 18,274
|Inventory                                    |  |   | 1,196 
|Property and equipment                       |  |   | 16,038
|Prepaid and other assets                     |  |   | 4,720 
|Deferred tax assets                          |  |   | 2,047 
|                                             |  |   |       
|Total tangible assets acquired               |  |   | 75,456
|Acquired technology                          |  |   | 58,700
|Acquired in-process research and development |  |   | 200   
|Customer base                                |  |   | 39,300



8



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



|                                      |  |   |         |  
|------------------------------------- |  | - | ------- | -
|Trade name                            |  |   | 3,500   |  
|Goodwill                              |  |   | 198,240 |  
|Accounts payable and accrued expenses |  |   | (24,221 | )
|Deferred revenue                      |  |   | (17,328 | )
|Other long-term liabilities           |  |   | (2,264  | )
|Deferred tax liabilities              |  |   | (13,289 | )
|                                      |  |   |         |  
|Net assets acquired                   |  | $ | 318,294 |  
|                                      |  |   |         |  

In connection with the acquisition, the Company formulated a restructuring plan for the NSB
operations. As a result, the Company recorded a liability of $4,524,000 for the costs related to involuntary employee terminations. This liability was included in the allocation of the purchase, as was appropriate under United States GAAP at the
time of the acquisition. Execution of the restructuring plan was completed as of December 31, 2008. NSB had previously recognized restructuring charges related to certain of its leased facilities and prior employee severance. Included in
assumed accounts payable and accrued expenses is $7,734,000 of prior restructuring obligations.

Included in the Companys operating
results for the nine months ended September 30, 2008, is a charge of $200,000 for the acquired in-process research and development projects related to the NSB acquisition. The in-process research and development projects arose from new products
that were under development at the date of the acquisition and were expected to eventually lead to new products but had not yet established technological feasibility and for which no future alternative use was identified. The valuation of the
in-process research and development projects was based upon the discounted expected future cash flows of the products over the products expected life, reflecting the estimated stage of completion of the projects and the estimate of the costs
to complete the projects.

Goodwill is amortizable for tax purposes when determining foreign earnings subject to tax in the United States. A
portion of the goodwill is amortizable for tax in the foreign jurisdiction.

Pro Forma Information

Actual results of operations of NSB are included in the consolidated financial statements from the acquisition date of February 7, 2008. The
unaudited pro forma statement of operations data of the Company set forth below gives effect to the acquisition by Epicor of NSB using the purchase method as if it occurred on January 1, 2008, and includes amortization of identified
intangibles, interest expense on debt incurred to finance the acquisitions, elimination of amortization related to NSB intangibles not assumed in the acquisition, and the in-process research and development charge. This pro forma information is
presented for illustrative purposes only and is not necessarily indicative of the combined financial results of operations for future periods or the financial results of operations that actually would have been realized had the acquisition occurred
at that time (in thousands, except per share data).



|                    |  |                                              |         |  
|------------------- |  | -------------------------------------------- | ------- | -
|                    |  | (Unaudited)                                  |        
|                    |  | Nine Months EndedSeptember 30, 2008Pro Forma |        
|Total revenues      |  | $                                            | 371,647 |  
|Net loss            |  | $                                            | (6,880  | )
|Net loss per share: |  |                                              |         |  
|Basic               |  | $                                            | (0.12   | )
|                    |  |                                              |         |  
|Diluted             |  | $                                            | (0.12   | )
|                    |  |                                              |         |  

Note 4. Goodwill and Intangible Assets

In acquisitions accounted for using the purchase method, goodwill is recorded for the difference, if any, between the aggregate consideration paid for an
acquisition and the fair value of the net tangible and identified intangible assets acquired. In acquisitions accounted for using the acquisition method, goodwill is recorded as the excess, if any, of the consideration transferred plus the fair
value of any non-controlling interest in the acquiree over the fair value of the identifiable net assets acquired. An annual review of goodwill and indefinite-lived intangibles is required for possible impairment. The Company performed its annual
impairment review of its recorded goodwill in 2008, and determined that no impairment of goodwill existed at that time because the estimated fair value of each reporting



9



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



unit exceeded its carrying amount. The Company monitors the indicators for goodwill impairment testing
between annual tests. Certain adverse business conditions impacting one or more of the Companys reporting units would cause the Company to test goodwill for impairment. No such events occurred during the nine months ended September 30,
2009. The following table represents the balance and changes in goodwill by reporting unit as of and for the nine months ended September 30, 2009 (in thousands):



|                                                                |  |         |         |   |            |   |        |             |  |   |         |   |  |   |         |  
|--------------------------------------------------------------- |  | ------- | ------- | - | ---------- | - | ------ | ----------- |  | - | ------- | - |  | - | ------- | -
|                                                                |  | License |         |   | Consulting |   |        | Maintenance |  |   | Total   |  
|Balance as of December 31, 2008                                 |  | $       | 138,936 |   |            | $ | 68,835 |             |  | $ | 155,818 |   |  | $ | 363,589 |  
|NSB purchase price allocation adjustment                        |  |         | 701     |   |            |   | 246    |             |  |   | 624     |   |  |   | 1,571   |  
|Adjustment of tax liabilities assumed in a business combination |  |         | (114    | ) |            |   | (76    | )           |  |   | (191    | ) |  |   | (381    | )
|Scala acquisition purchase price adjustment                     |  |         | 74      |   |            |   | 63     |             |  |   | 403     |   |  |   | 540     |  
|Other                                                           |  |         | 36      |   |            |   | 24     |             |  |   | 61      |   |  |   | 121     |  
|Foreign currency translation                                    |  |         | 568     |   |            |   | 1,520  |             |  |   | 604     |   |  |   | 2,692   |  
|                                                                |  |         |         |   |            |   |        |             |  |   |         |   |  |   |         |  
|Balance as of September 30, 2009                                |  | $       | 140,201 |   |            | $ | 70,612 |             |  | $ | 157,319 |   |  | $ | 368,132 |  
|                                                                |  |         |         |   |            |   |        |             |  |   |         |   |  |   |         |  

The average amortization period for intangible assets are as follows:



|                         |  |                           
|------------------------ |  | --------------------------
|                         |  | AverageAmortizationPeriods
|Acquired technology      |  | 5 years                   
|Customer base            |  | 7 years                   
|Trademark                |  | 5 years                   
|Covenants not to compete |  | 1-2 years                 

The following represents the change in the gross carrying amount of intangible assets recorded during
2009 (in thousands):



|                        |  |                            |       |       |   |       |  |   |      
|----------------------- |  | -------------------------- | ----- | ----- | - | ----- |  | - | -----
|                        |  | ForeignCurrencyTranslation |       | Other |   | Total
|Acquired technology     |  | $                          | 40    |       | $ | 342   |  | $ | 382  
|Customer base           |  |                            | 1,781 |       |   |      |  |   | 1,781
|Trademark               |  |                            | 4     |       |   |      |  |   | 4    
|Covenant not to compete |  |                            | 28    |       |   |      |  |   | 28   
|                        |  |                            |       |       |   |       |  |   |      
|Total                   |  | $                          | 1,853 |       | $ | 342   |  | $ | 2,195
|                        |  |                            |       |       |   |       |  |   |      

Intangible assets are amortized over the estimated economic life of the assets. As of
September 30, 2009, the Company has not identified any indicators of impairment associated with intangible assets.

The following
table summarizes the components of intangible assets (in thousands):



|                        |  |                          |         |                         |   |         |  |                     |        |                         |   |         |  |   |         |  |   |        
|----------------------- |  | ------------------------ | ------- | ----------------------- | - | ------- |  | ------------------- | ------ | ----------------------- | - | ------- |  | - | ------- |  | - | -------
|                        |  | As of September 30, 2009 |         | As of December 31, 2008
|                        |  | GrossCarryingAmount      |         | AccumulatedAmortization |   | Net     |  | GrossCarryingAmount |        | AccumulatedAmortization |   | Net    
|Acquired technology     |  | $                        | 137,772 |                         | $ | 91,050  |  | $                   | 46,722 |                         | $ | 137,390 |  | $ | 75,788  |  | $ | 61,602 
|Customer base           |  |                          | 76,181  |                         |   | 34,727  |  |                     | 41,454 |                         |   | 74,400  |  |   | 26,995  |  |   | 47,405 
|Trademark               |  |                          | 13,800  |                         |   | 10,762  |  |                     | 3,038  |                         |   | 13,796  |  |   | 9,247   |  |   | 4,549  
|Covenant not to compete |  |                          | 2,175   |                         |   | 2,175   |  |                     |       |                         |   | 2,147   |  |   | 2,147   |  |   |       
|                        |  |                          |         |                         |   |         |  |                     |        |                         |   |         |  |   |         |  |   |        
|Total                   |  | $                        | 229,928 |                         | $ | 138,714 |  | $                   | 91,214 |                         | $ | 227,733 |  | $ | 114,177 |  | $ | 113,556
|                        |  |                          |         |                         |   |         |  |                     |        |                         |   |         |  |   |         |  |   |        

Amortization expense of the Companys intangible assets is included in cost of revenues and for
the three months ended September 30, 2009 and 2008, was $7,046,000 and $8,513,000, respectively. Amortization expense of the



10



---

EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



Companys intangible assets is included in cost of revenues for the nine months ended
September 30, 2009 and 2008, was $23,672,000 and $24,513,000, respectively. Estimated amortization expense for the remainder of 2009, 2010, 2011, 2012, 2013 and thereafter, is approximately $7,119,000, $27,906,000, $21,606,000, $20,097,000,
$7,915,000 and $6,571,000, respectively.

Note 5. Restructuring Charges and Other Charges

During 2009, the Company recorded restructuring charges of $2,187,000. These charges include $2,267,000 of severance related costs associated with the
cost reduction initiatives taken during the year, management severance and reductions primarily from the elimination of redundancies in the Companys retail business resulting from the NSB acquisition. The Company recorded $622,000 of
facilities credits related primarily to changes in estimates on subleased facilities located in the United Kingdom, offset by $400,000 of facilities charges related to closing facilities used in its retail business. The Company also recorded
$142,000 in asset impairments related to leasehold improvements and facilities redundancies in the Companys retail business resulting from the NSB acquisition. In connection with these restructuring activities, the Company terminated 61
employees or approximately 3% of the Companys workforce during 2009 primarily from professional services and sales functions. As of September 30, 2009, all of these terminations had been completed or the employees notified. The
facilities obligations are expected to be paid through 2016 and the Company believes these obligations will be funded from existing cash reserves and cash generated from continuing operations. During the nine months ended September 30, 2009,
the Company made $5,489,000 in cash and share-based payments against reserves associated with its restructuring activities. The liability was further increased by $696,000 of foreign currency translation and other charges.

Note 6. Stock-Based Compensation

The
following table sets forth the total stock-based compensation expense resulting from stock options and restricted stock awards included in the Companys Condensed Consolidated Statements of Operations and Comprehensive Income (Loss) (in
thousands):



|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      
|-------------------------------------- |  | ------------------------------- | ----- | ------------------------------ | - | ----- |  | ---- | ----- |  | - | -----
|                                       |  | Three Months EndedSeptember 30, |       | Nine Months EndedSeptember 30,
|                                       |  | 2009                            |       | 2008                           |   | 2009  |  | 2008
|Cost of consulting revenues            |  | $                               | 274   |                                | $ | 63    |  | $    | 717   |  | $ | 421  
|Cost of maintenance revenues           |  |                                 | 110   |                                |   | 95    |  |      | 325   |  |   | 306  
|Sales and marketing                    |  |                                 | 259   |                                |   | 620   |  |      | 1,281 |  |   | 2,220
|Software development                   |  |                                 | 184   |                                |   | 162   |  |      | 531   |  |   | 535  
|General and administrative             |  |                                 | 1,008 |                                |   | 884   |  |      | 3,043 |  |   | 2,737
|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      
|Total stock-based compensation expense |  | $                               | 1,835 |                                | $ | 1,824 |  | $    | 5,897 |  | $ | 6,219
|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      

Net cash proceeds from the exercise of stock options were $114,000 and $22,000 for the three months
ended September 30, 2009 and 2008, respectively. Net cash proceeds from the exercise of stock options were $124,000 and $1,591,000 for the nine months ended September 30, 2009 and 2008, respectively. The Company is required to present
excess tax benefits from stock-based compensation awards, if any, as financing cash flows rather than operating cash flows. For the nine months ended September 30, 2009 and 2008, net cash provided by operating activities decreased by, and
financing activities increased by, $38,000 and $843,000, respectively, related to excess tax benefits from exercise of stock-based awards. The tax benefit recognized in the statement of operations related to stock-based compensation for the three
months ended September 30, 2009 and 2008 was $490,000 and $857,000, respectively. The tax benefit recognized in the statement of operations related to stock-based compensation for the nine months ended September 30, 2009 and 2008 was
$1,690,000 and $2,224,000, respectively. No share-based compensation was capitalized for the three or nine months ended September 30, 2009 and 2008.

During 2009, the Company granted 1,518,000 shares of performance-based restricted stock to employees for annual promotions and new hires for the 2009 and 2010 performance plan years under the terms of the
Companys Performance Based Restricted Stock Plan (PBRSP). In December 2008, the Companys Board of Directors approved extending the PBRSP to 2010. All existing participants were granted the same number of shares for the 2010
plan year as they had in the 2009 plan year. The shares are subject to a performance-based vesting schedule and were granted pursuant to the terms of the Companys performance-based restricted stock plan. The recipients will vest in the
restricted stock, or a portion thereof, in two equal, annual installments depending upon achievement of targets with respect to the Companys annual revenue and adjusted earnings before interest, taxes, depreciation



11



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



and amortization (EBITDA) for each of two performance years, 2009 and 2010. Restricted stock is held in
escrow, and the Companys reacquisition right will not lapse until the shares are fully vested. Upon an employees termination of service with the Company, shares that have not vested will be forfeited and automatically transferred to and
reacquired by the Company. In addition, restricted shares that do not vest as a result of the Companys non-achievement with respect to annual revenue and adjusted EBITDA performance conditions for either performance year will be forfeited and
automatically transferred to and reacquired by the Company.

The performance conditions for each year are independent of the performance
conditions for any other years. Therefore, although compensation expense for all years will be measured based on the grant date fair value of the shares, the related compensation expense will be recognized separately in each year related only to the
shares potentially earned in each year, assuming that it is considered to be probable that the shares will be earned each year. In addition, the compensation expense for each year is estimated and a pro rata amount is accrued on a quarterly basis.
Quarterly compensation expense may include a cumulative adjustment resulting from changes in the estimated number of shares expected to be earned during that plan year.

On February 13, 2009, the Companys reacquisition right lapsed on 313,348 shares related to the performance-based restricted stock plan for the 2008 performance year. These shares are included
in restricted stock at December 31, 2008. The lapse occurred following the Companys determination of its achievement of 2008 performance year performance conditions. The compensation expense related to these shares was included in the
Consolidated Statements of Operations for the year ended December 31, 2008.

In addition to the above, the Company granted in February
2009, 195,588 shares of fully vested stock to certain employees for services rendered during 2008. Compensation expense of $570,000 and $120,000 related to these shares was included in stock-based compensation and restructuring expense,
respectively, in the Consolidated Statements of Operations for the year ended December 31, 2008.

The Company withholds, at the
employees election, a portion of the vested shares as consideration for the Companys payment of applicable employee income taxes. As of September 30, 2009, these repurchased shares are held in treasury and are available for future
reissuance. In conjunction with the periodic vesting of the restricted stock and the annual vesting of performance-based restricted stock, during the three and nine months ended September 30, 2009, the Company acquired 6,000 and 256,000 shares
of common stock at a value of $38,000 and $1,018,000, respectively.

At September 30, 2009, there was approximately $5,473,000 of total
unrecognized compensation expense related to performance-based restricted stock. This cost is expected to be recognized over a weighted-average period of approximately two years. At September 30, 2009, there was approximately
$3,310,000 of total unrecognized compensation expense related to other restricted stock grants. This cost is expected to be recognized over a weighted-average period of approximately two years. The compensation cost related to the
performance-based restricted stock depends on the estimated number of shares that will vest, based on the probable outcome of the performance conditions. Therefore, the recognized compensation could vary significantly, depending on the outcome of
those conditions. The Company is required at each reporting date to assess whether achievement of any performance condition is probable. Based on the Companys current assessment, the Company has recorded stock compensation expense related
to performance-based restricted stock of $852,000 and $2,456,000 for three and nine months ended September 30, 2009.

At
September 30, 2009, there was approximately $24,000 of total unrecognized compensation expense related to unvested stock options. This cost is expected to be recognized over a weighted-average period of approximately three years.

The fair value of restricted stock that vested during the three months ended September 30, 2009 and 2008, was $233,000 and $312,000, respectively. The
fair value of restricted stock that vested during the nine months ended September 30, 2009 and 2008 was $4,222,000 and $9,758,000, respectively.

The Company did not grant any options during the three months ended September 30, 2009 and 2008, respectively. The Company granted 15,000 and 300,000 options during the nine months ended September 30, 2009 and 2008, respectively.
Stock options are granted with an exercise price equal to the fair market value on the date of grant, generally vest over four years and expire ten years from the date of grant. The weighted-average grant date fair value of options granted in fiscal
2009 and 2008 were $1.96 and $2.15 per option, respectively. The Company estimates the fair value of each option grant on the date of grant using the Black-Scholes option-pricing model. The



12



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



Black-Scholes option-pricing model was developed for use in estimating the value of traded options that
have no vesting restrictions and are fully transferable, while the options issued by the Company are subject to both vesting and restrictions on transfer. In addition, option-pricing models require input of highly subjective assumptions including
expected stock price volatility. The Company uses historical volatility data for expected volatility and estimates the expected life of its stock options based on the historical life of the Companys options. The grant date fair value of
options granted during the nine months ended September 30, 2009 and 2008 was estimated using the following weighted average assumptions:



|                        |  |                                |   |  |      |  
|----------------------- |  | ------------------------------ | - |  | ---- | -
|                        |  | Nine Months EndedSeptember 30, |  
|                        |  | 2009                           |   |  | 2008 |  
|Expected life (years)   |  | 4.0                            |   |  | 3.0  |  
|Risk-free interest rate |  | 1.3                            | % |  | 2.2  | %
|Volatility              |  | 75.5                           | % |  | 40.5 | %
|Dividend rate           |  | 0.0                            | % |  | 0.0  | %

There were 35,000 options exercised during the three months ended September 30, 2009 with an
intrinsic value of $109,000. There were 40,000 options exercised during the nine months ended September 30, 2009 with an intrinsic value of $119,000. As of September 30, 2009, there were 1,489,000 options exercisable with a weighted
average remaining contractual term, weighted average exercise price and aggregate intrinsic value of 3.8 years, $7.92 and $2,841,000, respectively. As of September 30, 2009, there were 1,504,000 options outstanding with a weighted average
remaining contractual term, weighted average exercise price and aggregate intrinsic value of 3.9 years, $7.87 and $2,885,000, respectively. The Company issues new shares to satisfy stock option exercises and stock purchases under the Companys
share-based plans. The aggregate intrinsic value above represents the total pretax intrinsic value (the difference between the Companys closing stock price on the last trading day of the quarter and the exercise price) multiplied by the number
of shares that would have been received by the option holders had all option holders exercised their options on September 30, 2009. This amount changes based on the fair market value of the Companys stock.

Note 7. Revenue Recognition

The Company
recognizes revenue in accordance with accounting principles generally accepted in the United States of America, specifically, the Company recognizes revenue in accordance with software industry specific GAAP.

The Company enters into contractual arrangements with end-users of its products to sell software licenses, maintenance services and consulting services,
either separately or various combinations thereof. For each arrangement, revenues are recognized when persuasive evidence of an arrangement exists, the fees to be paid by the customer are fixed or determinable, collection of the fees is probable,
delivery of the product has occurred, vendor-specific objective evidence (VSOE) of the fair value of any undelivered elements exists and no other significant obligations on the part of the Company remain.

For multiple-element software arrangements, the Company accounts for the software license component using the residual method. The residual method generally
requires recognition of software license revenue in a multiple-element arrangement once all software products have been delivered and accepted by the customer and the only undelivered elements are maintenance services and/or consulting services. The
fair value of the maintenance services is determined based on VSOE of fair value and is deferred and recorded ratably over the maintenance service period. Fair value for any related consulting services is determined by VSOE of fair value and
generally recognized as the services are performed. After any required fair value allocations to the undelivered maintenance and/or consulting services elements, the residual contractual consideration is allocated to the license associated with the
software products sold as part of the transaction. The Companys maintenance services VSOE of fair value is determined by reference to the price the Companys customers are required to pay for the services when sold-separately (i.e. the
maintenance service fees paid by the Companys customers upon renewal). VSOE of fair value for consulting services is determined by reference to the price the Companys customers are required to pay for such services when sold separately,
or when sold independent of any of the Companys other product or service offerings.

In certain instances, the Company enters into
arrangements that include two or more non-software products or services such as hardware and related services. Such arrangements are divided into separate units of accounting provided that the delivered item has stand-alone value and there is
objective and reliable evidence of the fair value



13



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



of the undelivered items. The total arrangement fee is allocated to the undelivered elements based on
their fair values and to the initial delivered elements using the residual method. Revenue is recognized separately, and in accordance with the Companys revenue recognition policy, for each element.

License Revenues: Amounts allocated to software license revenues sold directly by the Company are recognized at the time of shipment of the software
when fair value for all undelivered elements exists and all the other revenue recognition criteria discussed above have been met.

Revenues on
sales made to the Companys resellers are recognized upon shipment of the Companys software to the reseller when the reseller has an identified end-user and all other revenue recognition criteria noted above are met. Under limited
arrangements with certain distributors, all the revenue recognition criteria have been met upon delivery of the product to the distributor and, accordingly, revenues are recognized at that time. The Company does not offer a right of return on its
products.

Consulting Service Revenues: Consulting service revenues are comprised of consulting and implementation services and, to a
limited extent, training. Consulting services are generally sold on a time-and-materials basis and can include services ranging from software installation to data conversion and building non-complex interfaces to allow the software to operate in
integrated environments. Consulting engagements can last anywhere from one day to several months and are based strictly on the customers requirements and complexities and are independent of the functionality of the Companys software. The
Companys software, as delivered, can generally be used by the customer for the customers purpose upon installation. Further, implementation and integration services provided are generally not essential to the functionality of the
software, as delivered, and do not result in any material changes to the underlying software code. Services are generally separable from the other elements under the same arrangement since the performance of the services are not essential to the
functionality of the other elements of the transaction, the services are described in the contract such that the total price of the arrangement would be expected to vary as the result of the inclusion or exclusion of the services, and VSOE of fair
value exists for the services based on sold separately data. For services performed on a time-and-material basis, revenue is recognized when the services are performed and billed. On occasion, the Company enters into fixed fee arrangements or
arrangements in which customer payments are tied to achievement of specific milestones. In fixed fee arrangements, revenue is recognized as services are performed as measured by hours incurred to date, as compared to total estimated hours to be
incurred to complete the work. In milestone achievement arrangements, the Company recognizes revenue as the respective milestones are achieved. If, in the services element of the arrangement the Company performs significant production, modification
or customization of its software, the Company accounts for the entire arrangement, inclusive of the software license revenue, using contract accounting as the software and services do not meet the criteria for separation. In such instances, the
software license revenue is recognized as the services are performed utilizing the same methodology applied to fixed fee arrangements.

The
Company has recorded unbilled consulting revenues totaling $1,246,000 and $1,933,000 at September 30, 2009 and December 31, 2008, respectively. These unbilled revenues represent consulting services performed during the last few business
days of the quarter but not billed until the following month. The Company cuts-off consulting billing prior to the end of each month. Unbilled consulting revenue is recorded in accounts receivable in the accompanying Consolidated Balance Sheets.

Maintenance and Support Service Revenues: Maintenance and support service revenues consist primarily of fees for providing unspecified
software upgrades on a when-and-if-available basis and technical support over a specified term, which is typically twelve months. Maintenance revenues are typically paid in advance and are recognized on a straight-line basis over the term of the
contract.

Hardware Revenues: In some cases, the Company resells third party hardware systems and related peripherals as part of an
end-to-end solution requested by its customers. Hardware revenue is recognized when persuasive evidence of an arrangement exists, delivery has occurred, the fee is fixed or determinable and collection is considered probable. The Company considers
delivery to occur when the product is shipped and title and risk of loss have passed to the customer.

Software License
Indemnification: The Companys standard software license agreements contain an infringement indemnity clause under which the Company agrees to defend, indemnify and hold harmless our customers and business partners against liability
and damages arising from third party claims that the Companys products violate or infringe the intellectual property rights of others. These clauses constitute a form of guarantee that is subject to disclosure requirements, but not to initial
recognition or measurement provisions. The Company has never lost a



14



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



third party infringement claim, and, to date, the Companys costs to defend such claims and/or
lawsuits have been insignificant. Although it is possible that in the future third parties may claim that the Companys current or future software solutions infringe upon their intellectual property, a maximum obligation arising out of these
types of agreements is not explicitly stated and, therefore, the overall maximum amount of these obligations cannot be reasonably estimated.

Sales taxes collected from customers are recorded on a net basis.

Note 8. Credit Facility and Convertible Senior Notes

For the nine months ended September 30, 2009, the Company made mandatory principal payments of $7,500,000 and voluntary principal
payments of $15,000,000 against the 2007 credit facility from discretionary funds.

On December 16, 2007, the Company entered into a
syndicated credit facility (the 2007 credit facility) for up to $250 million in term loan and revolving facilities, consisting of $100 million term loan and $150 million in revolving loan facility (after giving effect to an accordion feature).

On September 30, 2009, the Company amended the 2007 credit facility to, among other things (i) amend the financial covenants by
eliminating the total leverage and fixed charge coverage ratios, lowering the maximum senior secured leverage ratio and adding a minimum EBITDA covenant and a minimum liquidity ratio, (ii) amend the maturity date from February 19, 2013 to
September 30, 2012, and (iii) increase the applicable interest rates and commitment fees payable under the facility. The Company paid amendment fees to the lenders and an arrangement fee to secure the amendment.

Upon entering into the amendment, the Company was required to repay in full the outstanding term loan facility, which had an outstanding principal balance
of $79.0 million. On September 30, 2009, the Company paid the outstanding term loan balance by drawing $72.5 million under the revolving facility and paying $6.5 million from discretionary funds. As a result of the revolver draw and term
repayment, the Company had $72.5 million outstanding and unused borrowing capacity of $27.5 million under the revolver at September 30, 2009.

At September 30, 2009, the Company was in compliance with all covenants included in the terms of the 2007 credit facility, and the weighted average interest rate applicable to the 2007 credit facility was 5.11%.

The 2007 credit facility is subject to interest rate swap agreements to convert a portion of the Companys interest rate variability to a fixed rate
basis as required under the 2007 credit facility (Note 9).

Convertible Senior Notes

On May 8, 2007, the Company closed an offering of $230 million aggregate principal amount of 2.375% convertible senior notes due in 2027. The notes are
unsecured and pay interest semiannually at a rate of 2.375% per annum until May 15, 2027. The notes are convertible into cash or, at the Companys option, cash and shares of the Companys common stock, at an initial conversion
rate of 55.2608 shares of common stock per $1,000 principal amount of notes, which is equivalent to an initial conversion price of approximately $18.10 per share. Pursuant to the terms of the notes, the principal amount of the notes may be settled
in cash and only the amount of conversion value, as defined, in excess of the principal amount of the notes may be settled in cash or shares. The initial conversion price represents a 30% premium over the last reported sale price of the
Companys common stock prior to the offering that began on May 2, 2007, which was $13.92 per share.

As of January 1, 2009, new
accounting guidance related to the accounting for convertible debt instruments that may be settled in cash upon conversion became effective. This guidance requires us to account separately for the liability and equity components of our convertible
notes in a manner that reflects our nonconvertible debt borrowing rate when interest cost is recognized in subsequent periods. This standard requires the Company to change the previous accounting method for its $230 million convertible senior notes.
Accordingly, the Company recorded a $61,752,000 debt discount as additional paid-in capital, as of the notes issuance date of May 15, 2007. At September 30, 2009, the debt discount was $44,173,000. The Company has $230,000,000 in
principal due under the convertible debt, for a net carrying amount of $185,827,000.



15



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



The Company is amortizing the debt discount through the date at which the Company can begin to redeem
the notes, which is May 15, 2014. The effective interest rate on the liability component was 7.35%, which was based on market conditions at the time the debt was entered into. The Company recognized interest expense of $3,360,000 and $3,221,000
related to the convertible debt for the three months ended September 30, 2009 and 2008, respectively, of which $1,366,000 is based on the coupon rate. The Company recognized interest expense of $9,973,000 and $9,564,000 related to the
convertible debt for the nine months ended September 30, 2009 and 2008, respectively, of which $4,097,000 is based on the coupon rate.

The Company reclassified $2,155,000 of previously capitalized debt issuance fees attributable to the equity portion of the convertible debt as additional paid-in capital. The Company also recorded deferred tax liability of $23,049,000 as
additional paid in capital related to the debt discount and reclassified debt issuance fees.

Note 9. Derivative Instruments

The Company is exposed to certain risks relating to its ongoing business operations. The primary risks managed by using derivative
instruments are interest rate risk and foreign currency risk. Interest rate swaps are entered into to manage interest rate risk associated with the Companys variable rate borrowings. Foreign currency forward contracts are entered into to
manage foreign currency exchange rate risk associated with intercompany receivable and payable balances. The Company does not use derivative instruments for trading purposes.

Interest rate swaps were initially designated and qualified as cash flow hedges, whereby the effective portion of the gain or loss on the derivative was reported as a component of other comprehensive
income and reclassified into earnings in the same period during which the hedged transaction affected earnings. If the Company had experienced gains or losses on the derivatives representing either hedge ineffectiveness or hedge components excluded
from the assessment of effectiveness, they would have been recognized in current earnings.

On September 30, 2009, the Company paid in
full the balance outstanding on its term loan by borrowing on the revolving line of credit under the 2007 credit facility. Both the term loan and the line of credit facility incur a variable interest rate. Because the interest rate swaps were
designated as hedging the interest rate variability on the term loan, repayment of the term loan resulted in the de-designation of this hedging relationship. Accordingly, subsequent to September 30, 2009, the interest rate swaps are no longer
designated in a hedging relationship. On September 30, 2009, a charge for the fair value of the interest rate swaps of $559,000 was recognized in Interest and other income (expense), net in the accompanying Condensed Consolidated
Statements of Operations.

Foreign currency contracts are not designated and do not qualify as hedging instruments, and gains and losses
resulting from these transactions are included in Interest and other income (expense), net in the accompanying Condensed Consolidated Statements of Operations. As of September 30, 2009, the Company had no open foreign currency
forward contracts.

Interest Rate Swaps

On April 18, 2008, March 11, 2009 and March 12, 2009, the Company entered into interest rate swap agreements to convert a portion of the Companys interest rate variability to a
fixed rate basis as required under the 2007 credit facility. As of September 30, 2009, the interest rate swaps are not designated and do not qualify for hedge accounting.



16



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



As of September 30, 2009, the carrying value of the interest rate swaps are included on the
Companys Condensed Consolidated Balance Sheets. The differential to be paid or received on the interest rate swap agreements is accrued and recognized as an adjustment to interest expense as interest rates change. Following is a summary of the
interest rate swaps (rates for expired contracts are exclusive of an interest rate margin and rates for active contracts are inclusive of the interest rate margin of 4.00% applicable at September 30, 2009 under the 2007 credit agreement):



|              |  |                 |  |                         |  |       
|------------- |  | --------------- |  | ----------------------- |  | ------
|Contract Date |  | Notional Amount |  | Interest Period Covered |  | Rate  
|04/18/08      |  | $20 million     |  | 06/30/08  03/31/09     |  | 3.170%
|04/18/08      |  | $15 million     |  | 06/30/08  09/30/09     |  | 3.195%
|04/18/08      |  | $15 million     |  | 06/30/08  09/30/09     |  | 3.150%
|              |  |                 | 
|03/11/09      |  | $20 million     |  | 03/31/09  03/31/11     |  | 5.690%
|03/12/09      |  | $15 million     |  | 09/30/09  03/31/11     |  | 5.890%
|03/12/09      |  | $5 million      |  | 09/30/09  09/30/10     |  | 6.050%

At September 30, 2009 the effective interest rate for the notional amounts covered by the swap
agreements as of such date was 5.81% (inclusive of 4.00% interest rate margin under the 2007 credit agreement).

The Company does not hold or
issue interest rate swap agreements for trading purposes. In the event that a counter-party fails to meet the terms of the interest rate swap agreement, the Companys exposure is limited to the interest rate differential. The Company manages
the credit risk of counterparties by dealing only with institutions that the Company considers financially sound. The Company considers the risk of non-performance to be remote.

Foreign Currency Contracts

The Company uses foreign currency forward contracts to manage its market risk exposure associated with foreign currency exchange rate fluctuations for certain intercompany balances denominated in currencies other than an entitys
functional currency. These derivative instruments are not designated and do not qualify as hedging instruments. Accordingly, the gains or losses on these derivative instruments are recognized in Interest and other income (expense), net
in the accompanying Condensed Consolidated Statements of Operations and are designed generally to offset the gains and losses resulting from remeasurement of intercompany balances recognized in the same line item. The Company reported net foreign
currency gains (losses) of $276,000 and $(467,000) for the three and nine months ended September 30, 2009, respectively, which are inclusive of financial instruments and non-financial assets and liabilities to which the instruments relate.

Quantitative Disclosures About Derivative Instruments

Fair value of derivative instruments are as follows (in thousands):



|                                                   |  |                                               |  |            |    
|-------------------------------------------------- |  | --------------------------------------------- |  | ---------- | ---
|                                                   |  | As of September 30, 2009Liability Derivatives
|                                                   |  | Balance Sheet Location                        |  | Fair Value
|Derivatives not designated as hedging instruments: |  |                                               |  |            |    
|Interest rate swaps                                |  | Other accrued expenses                        |  | $          | 76 
|Interest rate swaps                                |  | Other long-term liabilities                   |  |            | 483
|                                                   |  |                                               |  |            |    
|Total                                              |  |                                               |  | $          | 559
|                                                   |  |                                               |  |            |    



17



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



The effects of derivative instruments on the Condensed Consolidated Statements of Operations and
Comprehensive Income (Loss) on a pre-tax basis are as follows (in thousands):



|                                               |  |                                                                     |      |   |                                   |   |        |  
|---------------------------------------------- |  | ------------------------------------------------------------------- | ---- | - | --------------------------------- | - | ------ | -
|                                               |  | Amounts of Gain (Loss) Reclassifiedfrom Accumulated OCI into Income |     
|                                               |  | Three MonthsEndedSeptember 30,2009                                  |      |   | Nine MonthsEndedSeptember 30,2009 |  
|Derivatives in cash flow hedging relationship: |  |                                                                     |      |   |                                   |   |        |  
|Interest rate swaps                            |  | $                                                                   | (269 | ) |                                   | $ | (696   | )
|Interest rate swaps de-designated              |  |                                                                     | (559 | ) |                                   |   | (559   | )
|                                               |  |                                                                     |      |   |                                   |   |        |  
|Total                                          |  | $                                                                   | (828 | ) |                                   | $ | (1,255 | )
|                                               |  |                                                                     |      |   |                                   |   |        |  

The following table represents the amount of derivative instruments not designated as hedges
recognized in the Companys Condensed Consolidated Statements of Operations and Comprehensive Income (Loss) (in thousands):



|                                                   |  |                                                              |  |                                                            |      |   |                                   |   |        |  
|-------------------------------------------------- |  | ------------------------------------------------------------ |  | ---------------------------------------------------------- | ---- | - | --------------------------------- | - | ------ | -
|                                                   |  |                                                              |  | Amount of Gain or (Loss)Recognized in Income onDerivatives |     
|                                                   |  |                                                              |  | Three MonthsEndedSeptember 30,2009                         |      |   | Nine MonthsEndedSeptember 30,2009 |  
|Derivatives not designated as hedging instruments: |  | Location of gain (loss) recognized in income on derivatives: |  |                                                            |      |   |                                   |   |        |  
|Foreign currency contracts                         |  | Interest and other income (expense), net                     |  | $                                                          | (633 | ) |                                   | $ | (2,025 | )

US GAAP requires a three-tier hierarchy for fair value measurements, which prioritizes the
inputs used in measuring fair value as follows:



| |  |  | Level 1 - observable inputs such as quoted prices for identical instruments in active markets.
| | - |  | ----------------------------------------------------------------------------------------------



| |  |  | Level 2 - inputs other than quoted prices in active markets that are observable either directly or indirectly through corroboration with observable
market data.
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Level 3 - unobservable inputs in which there is little or no market data, which would require the Company to develop its own assumptions.
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------

The Companys interest rate swap is required to be measured at fair value on a recurring basis. The fair value of the
interest rate swap is determined based on inputs that are readily available in public markets or can be derived from information available in publicly quoted markets. Therefore, the Company has categorized the interest rate swap as Level 2. The
following tables present the Companys financial liabilities as of September 30, 2009, measured at fair value on a recurring basis (in thousands):



|                             |  |                               |   |         |   |         |  |   |  
|---------------------------- |  | ----------------------------- | - | ------- | - | ------- |  | - | -
|                             |  | Fair value measurements using
|                             |  | Level 1                       |   | Level 2 |   | Level 3
|Interest rate swap liability |  | $                             |  |         | $ | 559     |  | $ | 

Note 10. Provision for Income Taxes

The Company recorded an income tax benefit of $2,166,000 and an income tax provision of $628,000 for the three months ended September 30, 2009 and 2008,
respectively. The effective income tax rates were 119.7% and 18.6% for the three months ended September 30, 2009 and 2008, respectively. The Company recorded an income tax benefit of $3,147,000 and $3,940,000 for the nine months ended
September 30, 2009 and 2008, respectively. The effective income tax rates were 28.3% and 44.1% for the nine months ended September 30, 2009 and 2008,



18



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



respectively. The 2009 effective tax rate differs from the statutory United States federal income tax rate of 35% due to earnings in foreign jurisdictions taxed at different rates, state taxes,
permanent differences between GAAP pre-tax income and taxable income, and releases of reserves for uncertain tax positions primarily related to statute closures and expected audit settlements in foreign jurisdictions. The effective tax rate for the
three months ended September 30, 2009 differs from the estimated annual tax rate for 2009 primarily due to the cumulative impact of the year-to-date effective tax rate for the year increasing from 10.6% as of June 30, 2009 to 28.3%. This
increase is primarily the result of a shift in the jurisdictional mix of the Companys forecasted pre-tax income and losses. The cumulative impact of this change is reflected as a discrete item in the third quarter. The 2008 effective tax rate
differs from the statutory United States federal income tax rate of 35% due to earnings in foreign jurisdictions taxed at different rates, state taxes, permanent differences between GAAP pre-tax income and taxable income.

The provision for income taxes consists of provisions for federal, state and foreign income taxes. The Company operates in an international environment with
significant operations in various locations outside the United States. Accordingly, the consolidated income tax rate is a composite rate reflecting the earnings in the various locations and the applicable rates.

The Company has provided a valuation allowance on certain foreign deferred tax assets and intends to maintain a valuation allowance until sufficient
positive evidence exists to support its reversal. In general, any realization of these deferred tax assets will reduce the Companys effective rate in future periods. Future releases of the valuation allowance related to the Scala and NSB
acquisitions will be accounted for as a reduction in income tax expense.

The Company makes its best estimate of the tax rate expected to
be applicable for the full fiscal year. The rate so determined is used to provide for income taxes in an interim period. Absent a material or discrete adjustment to deferred taxes, the deferred tax accounts are adjusted at year
end.

The Company regularly reviews the deferred tax assets for recoverability and the need for a valuation allowance. The Company analyzes
both negative and positive evidence, and the strength of such evidence. This analysis includes assessment by jurisdiction of forecasted and historic financial performance and taxable income, performance compared to profit and revenue targets,
strength or weakness of revenue generating functions, expense forecasts, and other factors. The valuation allowance will continue to be evaluated over future quarters.

The preparation of consolidated financial statements in conformity with generally accepted accounting principles requires the formulation of estimates and assumptions that affect the reported amount of
tax-related assets and liabilities and income tax provisions. The Company assesses the recoverability of the deferred tax assets on an ongoing basis, analyzing all available positive and negative evidence to determine whether, based on such
evidence, it is more likely than not that some portion or all of the Companys net deferred assets will be realized in future periods. This assessment requires significant judgment. In addition, the Company has made estimates involving current
and deferred income taxes, tax attributes relating to the interpretation of various tax laws and historical bases of tax attributes associated with certain tangible and intangible assets. Failure to achieve the Companys operating income
targets may change its assessment regarding the recoverability of the net deferred tax assets and such change could result in a valuation allowance being recorded against some or all of the deferred tax assets. Any increase in a valuation allowance
would result in additional income tax expense, lower stockholders equity and could have a significant impact on the Companys earnings in future periods.

United States income taxes were not provided for on undistributed earnings from certain non-United States subsidiaries. Those earnings are considered to be permanently reinvested.

At September 30, 2009 and December 31, 2008, the Company had $19,746,000 and $19,629,000, respectively, of non-current gross unrecognized tax
benefits, of which $8,978,000 and $8,267,000, respectively, would reduce the effective tax rate if recognized. The change in gross unrecognized tax benefits during 2009 is primarily the result of lapse in statutes in foreign jurisdictions, changes
in the Companys estimate of expected settlement of certain unrecognized tax benefits in foreign jurisdictions, and foreign exchange gains and losses. The Companys continuing practice is to recognize interest and/or penalties related to
income tax matters in income tax expense. As of September 30, 2009, the Company has approximately $926,000 of accrued interest and penalties related to uncertain tax positions. It is reasonably possible that the Companys liability for
uncertain tax positions may be reduced during the next twelve months by $1,900,000 as a result of either the settlement of tax positions with various tax authorities or by virtue of the statute of limitations.



19



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



The tax years 1997 to 2008 remain open to examination by Federal and state taxing jurisdictions and the
tax years 2002 to 2008 remain open to examination by foreign jurisdictions. The Company is currently under examination in various foreign locations. The Company anticipates effectively settling the uncertain tax positions relating to certain foreign
jurisdictions in the next twelve months. The Company does not believe the amount settled will materially differ from the unrecognized tax benefit as of September 30, 2009.

The Company believes it has adequately provided for income tax issues not yet resolved with federal, state and foreign tax authorities. Although not probable, the most adverse resolution of these issues
could result in additional charges to earnings in future periods.

Note 11. Segment Information

The Company has prepared operating segment information to report components that are evaluated regularly by the Companys chief operating decision maker
in deciding how to allocate resources and in assessing performance.

The Companys reportable operating segments include software
licenses, consulting, maintenance and hardware and other. Currently, the Company does not separately allocate amortization of intangible assets or operating expenses to these segments, nor does it allocate specific assets to these segments.
Therefore, the segment information reported includes only revenues, cost of segment revenues and segment gross profit. Excluded from the table below is amortization of intangible assets for the three months ended September 30, 2009 and 2008, of
$7,045,000 and $8,513,000, respectively. Excluded from the table below is amortization of intangible assets for the nine months ended September 30, 2009 and 2008, of $23,672,000 and $24,513,000, respectively.

Operating segment data for the three and nine months ended September 30, 2009 and 2008 is as follows (in thousands):



|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|-------------------------------------- |  | -------- | ------ | ---------- | - | ----------- |  | ---------------- | ------- | ----- | - | ------ |  | - | -------
|                                       |  | Licenses |        | Consulting |   | Maintenance |  | HardwareandOther |         | Total
|Three months ended September 30, 2009: |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Revenues                               |  | $        | 13,740 |            | $ | 31,735      |  | $                | 48,168  |       | $ | 4,933  |  | $ | 98,576 
|Cost of revenues                       |  |          | 2,500  |            |   | 25,101      |  |                  | 10,762  |       |   | 4,229  |  |   | 42,592 
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Gross profit                           |  | $        | 11,240 |            | $ | 6,634       |  | $                | 37,406  |       | $ | 704    |  | $ | 55,984 
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Three months ended September 30, 2008: |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Revenues                               |  | $        | 22,405 |            | $ | 41,616      |  | $                | 50,126  |       | $ | 21,615 |  | $ | 135,762
|Cost of revenues                       |  |          | 4,310  |            |   | 32,597      |  |                  | 12,537  |       |   | 18,736 |  |   | 68,180 
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Gross profit                           |  | $        | 18,095 |            | $ | 9,019       |  | $                | 37,589  |       | $ | 2,879  |  | $ | 67,582 
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Nine months ended September 30, 2009:  |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Revenues                               |  | $        | 44,451 |            | $ | 95,247      |  | $                | 142,374 |       | $ | 15,643 |  | $ | 297,715
|Cost of revenues                       |  |          | 8,779  |            |   | 77,594      |  |                  | 32,751  |       |   | 13,660 |  |   | 132,784
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Gross profit                           |  | $        | 35,672 |            | $ | 17,653      |  | $                | 109,623 |       | $ | 1,983  |  | $ | 164,931
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Nine months ended September 30, 2008:  |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Revenues                               |  | $        | 65,266 |            | $ | 114,043     |  | $                | 144,992 |       | $ | 41,630 |  | $ | 365,931
|Cost of revenues                       |  |          | 13,654 |            |   | 97,337      |  |                  | 37,343  |       |   | 37,686 |  |   | 186,020
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        
|Gross profit                           |  | $        | 51,612 |            | $ | 16,706      |  | $                | 107,649 |       | $ | 3,944  |  | $ | 179,911
|                                       |  |          |        |            |   |             |  |                  |         |       |   |        |  |   |        

Note 12. Commitments and Contingencies

Litigation

The
Company is subject to legal proceedings and claims in the normal course of business. The Company is currently defending these proceedings and claims, and anticipates that it will be able to resolve these matters in a manner that will not have a
material adverse effect on the Companys consolidated financial position, results of operations or cash flows.



20



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



Guarantees

The Company from time to time enters into certain types of contracts that contingently require the Company to indemnify parties against third-party claims. These contracts primarily relate to:
(i) divestiture and acquisition agreements, under which the Company may provide customary indemnifications to either (a) purchasers of the Companys businesses or assets; or (b) entities from whom the Company is acquiring assets
or businesses; (ii) certain real estate leases, under which the Company may be required to indemnify property owners for environmental and other liabilities and other claims arising from the Companys use of the applicable premises;
(iii) certain agreements with the Companys officers, directors and employees, under which the Company may be required to indemnify such persons for liabilities arising out of their relationship with the Company; and (iv) Company
license and consulting agreements with its customers, under which the Company may be required to indemnify such customers for intellectual property infringement claims and other claims arising from the Companys provision of services to such
customers.

Note 13. New Accounting Pronouncements

In October 2009, the FASB issued new accounting guidance for certain revenue arrangements that include software elements. The guidance focuses on determining which arrangements are within the scope of the
software revenue guidance in Topic 985 (previously AICPA Statement of Position 97-2, Software Revenue Recognition) and which are not; excluding tangible products containing software components and non-software components that function together to
deliver the tangible products essential functionality from its scope. This update is effective for fiscal years beginning on or after June 15, 2010; however, early adoption is permitted for revenue arrangements entered into or materially
modified. The Company is currently evaluating the impact, if any, of this new accounting update on its consolidated financial statements.

In October 2009, the FASB issued new accounting guidance for revenue recognition with multiple deliverable revenue arrangements. The objective of this guidance is to address the accounting for multiple-deliverable arrangements to enable
vendors to account for products or services (deliverables) separately rather than as a combined unit as well as eliminate the use of residual method for use in allocating contractual consideration and replace it with the relative selling price
method. Vendors often provide multiple products or services to their customers. Those deliverables often are provided at different points in time or over different time periods. This update provides amendments to the criteria in Subtopic 605-25 for
separating consideration in multiple-deliverable arrangements. The amendments in this update establish a selling price hierarchy for determining the selling price of a deliverable. The selling price used for each deliverable will be based on vendor
specific objective evidence if available, third-party evidence if vendor-specific objective evidence is not available, or estimated selling price if neither vendor specific objective evidence nor third-party evidence is available. The amendments in
this update also will replace the term fair value in the revenue allocation guidance with selling price to clarify that the allocation of revenue is based on entity-specific assumptions rather than assumptions of a marketplace participant.
Additionally, the new guidance is only applicable to non-software related deliverables sold as part of a multiple deliverable arrangement. In the instance an arrangement includes software deliverables as well as non-software related deliverables,
the provisions of Topic 985 would apply to the software deliverables. This update is effective for fiscal years beginning on or after June 15, 2010; however, early adoption is permitted. The Company is currently evaluating the impact, if
any, of this new accounting update on its consolidated financial statements.

In June 2009, the FASB issued the FASB Accounting Standards
Codification (the Codification or ASC), which identifies the sources of accounting principles and the framework for selecting the principles used in the preparation of financial statements of nongovernmental entities that are presented in conformity
with GAAP in the United States (the GAAP hierarchy). The Company adopted this standard as of September 30, 2009. The adoption of this standard changed how the Company references various elements of GAAP when preparing its financial statement
disclosures, but had no impact on the Companys financial position, results of operations or cash flows.

In May 2009, the FASB issued
new accounting guidance on subsequent events. The objective is to establish general standards of accounting for and disclosure of events that occur after the balance sheet date but before financial statements are issued or are available to be
issued. It is effective for interim and annual financial periods ending after June 15, 2009. The impact of adoption had no financial effect on the accompanying condensed consolidated financial statements.

In May 2008, the FASB issued accounting guidance related to the accounting for convertible debt instruments that may be settled in cash upon conversion.
This guidance requires the Company to account separately for the liability and equity components of our convertible notes in a manner that reflects our nonconvertible debt borrowing rate



21



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EPICOR SOFTWARE CORPORATION

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS(Continued)

SEPTEMBER 30, 2009



when interest cost is recognized in subsequent periods. This guidance requires bifurcation of a component of the debt, classification of that component in equity, and then accretion of the
resulting discount on the debt as part of interest expense being reflected in the income statement. The guidance requires retrospective application to all periods presented and is effective for fiscal years beginning after December 15, 2008 and
was adopted by the Company on January 1, 2009. The results of the adoption have been disclosed in Note 1 and Note 8.

In April 2008, the
FASB issued accounting guidance to improve the consistency between the useful lfe of a recognized intangible asset and the period of expected cash flows used to measure the fair value of the asset in a business combination. This guidance is
effective for financial statements issued for fiscal years beginning after December 15, 2008, and interim periods within those fiscal years. Early adoption is prohibited. The adoption of this standard did not have a material effect on its
consolidated results of operations and financial condition.

In March 2008, the FASB issued accounting guidance for disclosures about
derivative instruments and hedging activities. The guidance requires companies to provide enhanced disclosures regarding derivative instruments and hedging activities. It requires companies to better convey the purpose of derivative use in terms of
the risks that such company is intending to manage. Disclosures about (a) how and why an entity uses derivative instruments, (b) how derivative instruments and related hedged items are accounted for, and (c) how derivative instruments
and related hedged items affect a companys financial position, financial performance, and cash flows are required. This Statement is effective for fiscal years and interim periods beginning after November 15, 2008. The adoption of this
standard had no financial effect on the accompanying condensed consolidated financial statements.

In December 2007, the FASB issued
accounting guidance for business combinations, which provides greater consistency in the accounting and financial reporting of business combinations. It requires the acquiring entity in a business combination to recognize all assets acquired and
liabilities assumed in the transaction, establishes the acquisition-date fair value as the measurement objective for all assets acquired and liabilities assumed, and requires the acquirer to disclose the nature and financial effect of the business
combination. It is effective for acquisitions in fiscal years beginning after December 15, 2008, or January 1, 2009, for the Company. Effective January 1, 2009, the guidance provides that any reduction to the valuation allowance
established in purchase accounting is to be accounted for as a reduction in income tax expense.

In February 2007, the FASB issued guidance on
the fair value option for financial assets and financial liabilities. Under this guidance, the Company may elect to report financial instruments and certain other items at fair value on an investment-by-investment basis with changes in
value reported in earnings. This election is irrevocable. It provides an opportunity to mitigate volatility in reported earnings that is caused by measuring hedged assets and liabilities that were previously required to use a different
accounting method than the related hedging contracts when the complex provisions of accounting for derivative instruments and hedging activities are not met. The guidance is effective for years beginning after November 15, 2007. The Company did
not elect to apply the alternative treatment of this standard; therefore, it did not have an effect on its consolidated results of operations and financial condition.

In September 2006, the FASB issued a standard on fair value measurements, which clarified the definition of fair value whenever another standard requires or permits assets or liabilities to be
measured at fair value. Specifically, the standard clarifies that fair value should be based on the assumptions market participants would use when pricing the asset or liability, and establishes a fair value hierarchy that prioritizes the
information used to develop those assumptions. This standard does not expand the use of fair value to any new circumstances, and must be applied on a prospective basis except in certain cases. The standard also requires expanded financial statement
disclosures about fair value measurements, including disclosure of the methods used and the effect on earnings.

In
February 2008, accounting guidance was issued to defer the effective date of fair value measurements to fiscal years beginning after December 15, 2008, and interim periods within those fiscal years, for all nonfinancial assets and
liabilities, except those that are recognized or disclosed at fair value in the financial statements on a recurring basis (at least annually). The partial adoption on January 1, 2008, with respect to financial assets and financial liabilities
recognized or disclosed at fair value in the financial statements on a recurring basis did not have a material effect on consolidated results of operations and financial condition. The adoption of this standard did not have a material effect on its
consolidated results of operations and financial condition.



22



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Item 2 - Managements Discussion and Analysis of Financial Condition
and Results of Operations:

Forward Looking Statements - Safe Harbor

Certain statements in this Quarterly Report on Form 10-Q are forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the
Securities and Exchange Act of 1934, as amended, that involve risks and uncertainties. Any statements contained herein (including without limitation statements to the effect that the Company or Management estimates,
expects, anticipates, plans, believes, projects, continues, should, may, or will or statements concerning potential or
opportunity or variations thereof or comparable terminology or the negative thereof) that are not statements of historical fact should be construed as forward-looking statements including statements about (i) the Companys
future financial results, (ii) the impact of new accounting pronouncements, (iii) the Companys product development plans, (iv) the Companys capital spending, (v) the Companys future cash flow from operations,
(vi) sufficient sources of financing to continue operations for next twelve months and to satisfy contractual obligations and commercial commitments, (vii) the effect of current legal proceedings, (viii) payment of obligations related
to the Companys restructurings, (ix) the future use of forward or other hedging contracts, (x) the future impact of recent acquisitions on the Company, (xi) future investments in product development, (xii) schedule of
amortization of intangible assets, (xiii) future impact of valuation allowance review and (xiv) future expense levels. Actual results could differ materially and adversely from those anticipated in such forward looking statements as a
result of certain factors, including the factors listed at pages 38 to 46. Because these factors may affect the Companys operating results, past performance should not be considered an indicator of future performance and investors should
not use historical results to anticipate results or trends in future periods. The Company undertakes no obligation to revise or publicly release the results of any revision to these forward-looking statements. Investors should carefully
review the risk factors described below and in other documents the Company files from time to time with the Securities and Exchange Commission, including the Companys Annual Report on Form 10-K.

The following discussion should be read in conjunction with the consolidated financial statements and notes thereto.

Overview

Epicor
Software Corporation (Epicor or the Company) designs, develops, markets and supports enterprise application software solutions and services primarily for use by midsized companies and the divisions and subsidiaries of Global 1000 enterprises, which
generally consist of companies with annual revenues between $25 million and $1 billion, and emerging enterprises, which generally consist of rapidly growing businesses with annual revenues under $25 million. Epicors solutions are designed to
help companies focus on their customers, suppliers, partners, and employees through enterprise-wide management of resources and information. This collaborative focus distinguishes the Company from conventional enterprise resource planning (ERP)
vendors, whose primary focus is improving internal business processes and efficiencies. The Company believes that by automating and integrating information and critical business processes across their entire value chain, enterprises can improve not
just their bottom line, but also their top line, allowing them to compete more effectively in todays increasingly global economy.

The
financial market crisis at the end of 2008 and early 2009 has continued to disrupt credit and equity markets worldwide and has led to weakness in the global economic environment. The effect of the weakness of the global economy is expected to
continue to challenge Epicors ability to sell software licenses and may negatively impact demand for our consulting services and retail hardware systems. The adverse economic environment has also increased the difficulty of forecasting
revenues, as a decrease in license revenue may lead to a decrease in consulting revenue in the same or subsequent quarters. Lower license revenue may also decrease maintenance revenue since maintenance fees for new product licenses are directly
related to software license sales. In response to this difficult economic environment, Epicor took steps in November 2008 to reduce its headcount and lower expenses and continues to do so in 2009 on a more limited basis in targeted areas. The
Company continues to monitor the economic situation, the business environment and the Companys outlook.

Total revenues for the three
months ended September 30, 2009, decreased 27.4% to $98.6 million, compared to $135.8 million for the three months ended September 30, 2008. License revenue decreased by 38.7% to $13.7 million for the three months ended September 30,
2009, when compared to license revenue of $22.4 million for the three months ended September 30, 2008. Consulting revenue decreased by 23.7% to $31.7 million for the three months ended September 30, 2009, when compared to consulting
revenue of $41.6 million for the three months ended September 30, 2008. Maintenance revenue for the three months ended September 30, 2009, was $48.2



23



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million, representing a decrease of 3.9% compared to maintenance revenue of $50.1 million for the three months ended September 30, 2008. Hardware and other revenue for the three months ended
September 30, 2009 was $4.9 million, representing a decrease of 77.2% compared to hardware and other revenue of $21.6 million for the three months ended September 30, 2008. See discussion in Results of Operations for more detailed
information.

Total revenues for the nine months ended September 30, 2009, decreased 18.6% to $297.7 million, compared to $365.9 million
for the nine months ended September 30, 2008. License revenue decreased by 31.9% to $44.5 million for the nine months ended September 30, 2009, when compared to license revenue of $65.3 million for the nine months ended September 30,
2008. Consulting revenue decreased by 16.5% to $95.2 million for the nine months ended September 30, 2009, when compared to consulting revenue of $114.0 million for the nine months ended September 30, 2008. Maintenance revenue for the nine
months ended September 30, 2009, was $142.4 million, which was flat when compared to maintenance revenue of $145.0 million for the nine months ended September 30, 2008. Hardware and other revenue for the nine months ended
September 30, 2009, was $15.6 million, representing a decrease of 62.4 % compared to hardware and other revenue of $41.6 million for the nine months ended September 30, 2008. See discussion in Results of Operations for more detailed
information.

Overall gross margin was 49.6% for the three months ended September 30, 2009, compared to 43.5% during the same period in
2008, and 47.4% for the nine months ended September 30, 2009, compared to 42.5% during the same period in 2008, up primarily due to decreased cost of sales, primarily in consulting and maintenance as a result of cost cutting efforts made by the
Company, as well as lower hardware revenues, which have significantly lower gross margins.

Cash flows from operating activities were $32.9
million during the nine months ended September 30, 2009, compared to 2008 cash flows from operating activities of $49.6 million. Cash flows from operating activities decreased due primarily to an increase in net loss and less cash received on
accounts receivable and for deferred revenue during 2009, as compared to 2008.

Critical Accounting Policies

The consolidated financial statements are prepared in conformity with United States of America generally accepted accounting principles (GAAP). As such,
management is required to make judgments, estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenues and expenses during the
reporting period. The significant accounting policies which are most critical to aid in fully understanding and evaluating reported financial results include the following:

Revenue Recognition

The Company enters into contractual arrangements with end-users that may include licensing of the Companys software products, product support and maintenance services, consulting services, resale of third-party hardware or various
combinations thereof, including the sale of such products or services separately. The Companys accounting policies regarding the recognition of revenue for these contractual arrangements is fully described in Note 7 of Notes to Consolidated
Financial Statements.

The Company considers many factors when applying accounting principles generally accepted in the United States of
America related to revenue recognition. These factors include, but are not limited to:



| |  |  | The actual contractual terms, such as payment terms, delivery dates and pricing of the various product and service elements of a contract;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Availability of products to be delivered;
| | - |  | -----------------------------------------



| |  |  | Time period over which services are to be performed;
| | - |  | ----------------------------------------------------



| |  |  | Creditworthiness of the customer;
| | - |  | ---------------------------------



| |  |  | The complexity of customizations and integrations to the Companys software required by service contracts;
| | - |  | ----------------------------------------------------------------------------------------------------------



| |  |  | The sales channel through which the sale is made (direct, VAR, distributor, etc.);
| | - |  | ----------------------------------------------------------------------------------



| |  |  | Discounts given for each element of a contract;
| | - |  | -----------------------------------------------



| |  |  | Any commitments made as to installation or implementation go live dates and
| | - |  | -----------------------------------------------------------------------------



| |  |  | Whether vendor specific objective evidence of the fair value of undelivered elements exists.
| | - |  | --------------------------------------------------------------------------------------------



24



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Each of the relevant factors is analyzed to determine its impact, individually and collectively with other
factors, on the revenue to be recognized for any particular contract with a customer. Management is required to make judgments regarding the significance of each factor in applying the revenue recognition standards, as well as whether or not each
factor complies with such standards. Any misjudgment or error by management in its evaluation of the factors and the application of the standards, especially with respect to complex or new types of transactions, could have a material adverse affect
on the Companys future revenues and operating results.

Allowance for Doubtful Accounts

The Companys accounts receivable go through a collection process that is based on the age of the invoice and requires attempted contacts with customers
at specified intervals and assistance from other personnel within the Company who have a relationship with the customer. The Company writes off accounts to its allowance when the Company has determined that collection is not likely. The Company
believes no significant concentrations of credit risk existed at September 30, 2009. Receivables from customers are generally unsecured.

The Company maintains an allowance for doubtful accounts based on historical collections performance and specific collection issues. If actual bad debts differ from the reserves calculated, the Company records an adjustment to bad debt
expense in the period in which the difference occurs. Such adjustment could result in additional charges to the Companys results of operations.

Intangible Assets

The Companys intangible assets were recorded as a result of
the Companys acquisitions and represent acquired technology, customer base and trademarks. These intangible assets are amortized over the estimated economic life of the asset. The Company periodically evaluates the recoverability of the
intangible assets and considers any events or changes in circumstances that would indicate that the carrying amount of an asset may not be recoverable. Any material changes in circumstances, such as large decreases in revenue or the discontinuation
of a particular product line, could require future write-downs in the Companys intangibles assets and could have a material adverse impact on the Companys operating results for the periods in which such write-downs occur.

Goodwill

The
Companys goodwill was recorded as a result of the Companys acquisitions. The Company has recorded these acquisitions using the purchase method of accounting. The Company annually performs an impairment review of its recorded goodwill,
and in 2008 determined that no impairment of goodwill existed because the estimated fair value of each reporting unit exceeded its carrying amount. The Company tests its recorded goodwill for impairment on an annual basis, or more often if
indicators of potential impairment exist, by determining if the carrying value of each reporting unit exceeds its estimated fair value. Factors that could trigger an interim impairment test include, but are not limited to, underperformance relative
to historical or projected future operating results, significant changes in the manner of use of the acquired assets or the Companys overall business, significant negative industry or economic trends and a sustained period where market
capitalization, plus an appropriate control premium, is less than stockholders equity. Future impairment reviews may require write-downs in the Companys goodwill and could have a material adverse impact on the Companys operating
results for the periods in which such write-downs occur.

Stock-Based Compensation

Under the fair value recognition provisions, stock-based compensation expense is measured at the grant date based on the value of the award and is expensed
ratably over the vesting period. Determining the fair value of stock options at the grant date requires judgment, including estimating expected dividends, volatility, terms and estimating the amount of share-based awards that are expected to be
forfeited. If actual forfeiture rates differ significantly from the estimate, stock-based compensation expense and the Companys results of operations could be materially impacted. Beginning in 2006, the Company changed its previous practice of
predominantly granting stock options to employees, and began granting primarily restricted stock as an alternative. Compensation expense for restricted stock is based on the fair market value of the restricted stock on its grant date, and is
expensed ratably over the vesting period.



25



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Income Taxes

The Company provides for income taxes in interim periods based on the estimated effective income tax rate for the complete fiscal year. The income tax provision is computed on the pretax income of the
consolidated entities located within each taxing jurisdiction based on current tax law. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to temporary differences between the financial statement carrying
amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in
which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.

The Company regularly reviews the deferred tax assets for recoverability and has established a valuation allowance when it is more likely than not that some
portion, or all, of the deferred tax assets will not be realized. The Company assesses the recoverability of the deferred tax assets and the need for a valuation allowance on an ongoing basis. In making this assessment, the Company is required to
consider all available positive and negative evidence to determine whether, based on such evidence, it is more likely than not that some portion, or all, of the net deferred assets will be realized in future periods.

During the year ended December 31, 2007, the Company determined, primarily based on operating income during recent years and anticipated operating
income and cash flows for future periods, that it is more likely than not that certain foreign deferred tax assets will be realized in the future and accordingly, it was appropriate to release the valuation allowance recorded against those deferred
tax assets. As a result, the Company released certain valuation allowances related to the United Kingdom, the Netherlands, Germany, Canada, Singapore, Hong Kong, and other foreign jurisdictions resulting in a non-cash income tax benefit to net
income, as well as a credit to goodwill as some of the deferred tax assets existed at the date of Scalas acquisition. The Company intends to maintain a valuation allowance for the remaining foreign deferred tax assets until sufficient positive
evidence exists to support its reversal. The remaining valuation allowance will continue to be evaluated over future quarters.

Future
releases of the valuation allowance related to the Scala and NSB acquisitions will be accounted for as a reduction in income tax expense. Effective January 1, 2009, any reduction to the valuation allowance established in purchase accounting is
to be accounted for as a reduction in income tax expense.

The Company is subject to income taxes in the United States and numerous foreign
jurisdictions. Significant judgment is required in evaluating our uncertain tax positions and determining our provision for income taxes. The Company applies a two-step approach to recognizing and measuring uncertain tax positions. The first step is
to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes,
if any. The second step is to measure the tax benefit as the largest amount that is more than 50% likely of being realized upon settlement.

Although the Company believes it has adequately reserved for its uncertain tax positions, no assurance can be given that the final tax outcome of these matters will not be different. The Company adjusts these reserves in light of changing
facts and circumstances, such as the closing of a tax audit or the refinement of an estimate. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will impact the provision for income
taxes in the period in which such determination is made. The provision for income taxes includes the impact of reserve provisions and changes to reserves that are considered appropriate, as well as the related net interest.

During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, the
Company recognizes tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite the Companys belief that its tax return positions are supportable, the Company
believes that certain positions may not be fully sustained upon review by tax authorities. The Company believes that its accruals for tax liabilities are adequate for all open audit years based on its assessment of many factors including past
experience and interpretations of tax law. To the extent that the final tax outcome of these matters is different than the amounts recorded, such differences will impact income tax expense in the period in which such determination is made.



26



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United States income taxes were not provided for on unremitted earnings from certain non-United States
subsidiaries. Those unremitted earnings are considered to be indefinitely reinvested.

New Accounting Pronouncements

For new accounting pronouncements see Note 13 in Notes to Unaudited Condensed Consolidated Financial Statements.

Acquisition

NSB
Retail Systems PLC

On February 7, 2008, the Company completed its acquisition of NSB Retail Systems PLC (NSB). NSB designs,
develops, markets and supports store and merchandising solutions to retailers of apparel, footwear and specialty merchandise. The acquisition of NSB provides an expanded portfolio of products and services for large and mid-sized specialty retailers
and department stores, as well as a fully hosted, managed service offering designed for smaller retailers who are interested in rapid implementation via an on-demand versus on-premise offering.

Pursuant to the terms of the acquisition agreement, shareholders of NSB received £0.38 in cash for each NSB ordinary share. The value of the fully
diluted share capital of NSB was approximately $311.8 million, not including transaction costs, based on the exchange rates in effect at the time the United States dollars were converted to pounds sterling for purposes of the transaction. The
consideration payable under the agreement was funded by the Company with approximately $161.0 million in existing cash balances, with the balance of the consideration being funded by drawing from funds available pursuant to the 2007 credit facility
(Note 8 in Notes to Consolidated Financial Statements).

The total purchase price for NSB is shown below (in thousands):



|                     |  |   |        
|-------------------- |  | - | -------
|Cash                 |  | $ | 311,845
|Transaction costs    |  |   | 6,449  
|                     |  |   |        
|Total purchase price |  | $ | 318,294
|                     |  |   |        

The acquisition of NSB is accounted for as a purchase business combination. Under the purchase method
of accounting, the purchase price was allocated to NSBs tangible and intangible assets acquired and liabilities assumed based on their estimated fair values as of February 7, 2008, with any excess being ascribed to goodwill. Management is
primarily responsible for determining the fair values of these assets. The fair value of the assets acquired and liabilities assumed represent managements estimate of fair values. The Company adjusted goodwill by $14.2 million since the
original allocation on February 7, 2008, primarily related to finalizing the fair value of land and buildings which resulted in an increase in property and equipment of $4.1 million, and a reduction to deferred taxes of $16.6 million. See Note
4 in Notes to the Consolidated Financial Statements for a discussion of goodwill and intangibles acquired.



27



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The following table summarizes the allocation of the purchase price (in thousands):



|                                             |  |   |         |  
|-------------------------------------------- |  | - | ------- | -
|Fair value of tangible assets acquired:      |  |   |         |  
|Cash and cash equivalents                    |  | $ | 33,181  |  
|Accounts receivable                          |  |   | 18,274  |  
|Inventory                                    |  |   | 1,196   |  
|Property and equipment                       |  |   | 16,038  |  
|Prepaid and other assets                     |  |   | 4,720   |  
|Deferred tax assets                          |  |   | 2,047   |  
|                                             |  |   |         |  
|Total tangible assets acquired               |  |   | 75,456  |  
|Acquired technology                          |  |   | 58,700  |  
|Acquired in-process research and development |  |   | 200     |  
|Customer base                                |  |   | 39,300  |  
|Trade name                                   |  |   | 3,500   |  
|Goodwill                                     |  |   | 198,240 |  
|Accounts payable and accrued expenses        |  |   | (24,221 | )
|Deferred revenue                             |  |   | (17,328 | )
|Other long-term liabilities                  |  |   | (2,264  | )
|Deferred tax liabilities                     |  |   | (13,289 | )
|                                             |  |   |         |  
|Net assets acquired                          |  | $ | 318,294 |  
|                                             |  |   |         |  

In connection with the acquisition, the Company formulated a restructuring plan for the NSB
operations. As a result, the Company recorded a liability of $4.5 million for the costs related to involuntary employee terminations. This liability was included in the allocation of the purchase, as was appropriate under United States GAAP at the
time of the acquisition. Execution of the restructuring plan was completed as of December 31, 2008.

Included in the Companys
operating results for the nine months ended September 30, 2008 is a charge of $0.2 million for the acquired in-process research and development projects related to the NSB acquisition. The in-process research and development projects arose from
new products that were under development at the date of the acquisition and were expected to eventually lead to new products but had not yet established technological feasibility and for which no future alternative use was identified. The valuation
of the in-process research and development projects was based upon the discounted expected future cash flows of the products over the products expected life, reflecting the estimated stage of completion of the projects and the estimate of the
costs to complete the projects.



28



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Results of Operations

The following table summarizes certain aspects of the Companys results of operations for the three and nine months ended September 30, 2009, compared to the three and nine months ended
September 30, 2008 (in millions, except percentages):



|                                         |  |                                  |       |   |                                 |   |       |        |  |   |        |   |  |        |    |  |      |       |    |        |   |       |        |  |   |       |   |  |        |   
|---------------------------------------- |  | -------------------------------- | ----- | - | ------------------------------- | - | ----- | ------ |  | - | ------ | - |  | ------ | -- |  | ---- | ----- | -- | ------ | - | ----- | ------ |  | - | ----- | - |  | ------ | --
|                                         |  | Three Months Ended September 30, |       |   | Nine Months Ended September 30, |  
|                                         |  |                                  |       |   |                                 |   |       | Change |  |   | Change |   |  |        |    |  |      |       |    | Change |   |       | Change | 
|                                         |  | 2009                             |       |   | 2008                            |   |       | $      |  |   | %      |   |  | 2009   |    |  | 2008 |       |    | $      |   |       | %      | 
|Revenues                                 |  |                                  |       |   |                                 |   |       |        |  |   |        |   |  |        |    |  |      |       |    |        |   |       |        |  |   |       |   |  |        |   
|License                                  |  | $                                | 13.8  |   |                                 | $ | 22.4  |        |  | $ | (8.6   | ) |  | (38.7  | %) |  | $    | 44.5  |    |        | $ | 65.3  |        |  | $ | (20.8 | ) |  | (31.9  | %)
|Consulting                               |  |                                  | 31.7  |   |                                 |   | 41.6  |        |  |   | (9.9   | ) |  | (23.7  | %) |  |      | 95.2  |    |        |   | 114.0 |        |  |   | (18.8 | ) |  | (16.5  | %)
|Maintenance                              |  |                                  | 48.2  |   |                                 |   | 50.1  |        |  |   | (1.9   | ) |  | (3.9   | %) |  |      | 142.4 |    |        |   | 145.0 |        |  |   | (2.6  | ) |  | (1.8   | %)
|Hardware and other                       |  |                                  | 4.9   |   |                                 |   | 21.6  |        |  |   | (16.7  | ) |  | (77.2  | %) |  |      | 15.6  |    |        |   | 41.6  |        |  |   | (26.0 | ) |  | (62.4  | %)
|                                         |  |                                  |       |   |                                 |   |       |        |  |   |        |   |  |        |    |  |      |       |    |        |   |       |        |  |   |       |   |  |        |   
|Total revenues                           |  |                                  | 98.6  |   |                                 |   | 135.7 |        |  |   | (37.1  | ) |  | (27.4  | %) |  |      | 297.7 |    |        |   | 365.9 |        |  |   | (68.2 | ) |  | (18.6  | %)
|Gross profit % excluding amortization    |  |                                  |       |   |                                 |   |       |        |  |   |        |   |  |        |    |  |      |       |    |        |   |       |        |  |   |       |   |  |        |   
|License                                  |  |                                  | 81.8  | % |                                 |   | 80.8  | %      |  |   |        |   |  |        |    |  |      | 80.3  | %  |        |   | 79.1  | %      |  |   |       |   |  |        |   
|Consulting                               |  |                                  | 20.9  | % |                                 |   | 21.7  | %      |  |   |        |   |  |        |    |  |      | 18.5  | %  |        |   | 14.6  | %      |  |   |       |   |  |        |   
|Maintenance                              |  |                                  | 77.7  | % |                                 |   | 75.0  | %      |  |   |        |   |  |        |    |  |      | 77.0  | %  |        |   | 74.2  | %      |  |   |       |   |  |        |   
|Hardware and other                       |  |                                  | 14.3  | % |                                 |   | 13.3  | %      |  |   |        |   |  |        |    |  |      | 12.7  | %  |        |   | 9.5   | %      |  |   |       |   |  |        |   
|Amortization of intangible assets        |  | $                                | 7.0   |   |                                 | $ | 8.5   |        |  | $ | (1.5   | ) |  | (17.2  | %) |  | $    | 23.7  |    |        | $ | 24.5  |        |  | $ | (0.8  | ) |  | (3.4   | %)
|% of total revenues                      |  |                                  | 7.1   | % |                                 |   | 6.3   | %      |  |   |        |   |  |        |    |  |      | 8.0   | %  |        |   | 6.7   | %      |  |   |       |   |  |        |   
|Gross profit                             |  | $                                | 48.9  |   |                                 | $ | 59.1  |        |  | $ | (10.2  | ) |  | (17.2  | %) |  | $    | 141.3 |    |        | $ | 155.4 |        |  | $ | (14.1 | ) |  | (9.1   | %)
|% of revenues                            |  |                                  | 49.6  | % |                                 |   | 43.5  | %      |  |   |        |   |  |        |    |  |      | 47.4  | %  |        |   | 42.5  | %      |  |   |       |   |  |        |   
|Sales and marketing                      |  | $                                | 18.2  |   |                                 | $ | 20.5  |        |  | $ | (2.3   | ) |  | (11.4  | %) |  | $    | 54.4  |    |        | $ | 63.1  |        |  | $ | (8.7  | ) |  | (13.8  | %)
|% of revenues                            |  |                                  | 18.4  | % |                                 |   | 15.1  | %      |  |   |        |   |  |        |    |  |      | 18.3  | %  |        |   | 17.3  | %      |  |   |       |   |  |        |   
|Software development                     |  | $                                | 11.8  |   |                                 | $ | 13.6  |        |  | $ | (1.8   | ) |  | (12.7  | %) |  | $    | 36.7  |    |        | $ | 40.9  |        |  | $ | (4.2  | ) |  | (10.3  | %)
|% of revenues                            |  |                                  | 12.0  | % |                                 |   | 10.0  | %      |  |   |        |   |  |        |    |  |      | 12.3  | %  |        |   | 11.2  | %      |  |   |       |   |  |        |   
|General and administrative               |  | $                                | 13.3  |   |                                 | $ | 14.0  |        |  | $ | (0.7   | ) |  | (4.8   | %) |  | $    | 41.5  |    |        | $ | 39.5  |        |  | $ | 2.0   |   |  | 5.2    | % 
|% of revenues                            |  |                                  | 13.5  | % |                                 |   | 10.3  | %      |  |   |        |   |  |        |    |  |      | 14.0  | %  |        |   | 10.8  | %      |  |   |       |   |  |        |   
|In-process research and development      |  | $                                |      |   |                                 | $ |      |        |  | $ |       |   |  | 0.0    | %  |  | $    |      |    |        | $ | 0.2   |        |  | $ | (0.2  | ) |  | (100.0 | )%
|% of revenues                            |  |                                  | 0.0   | % |                                 |   | 0.0   | %      |  |   |        |   |  |        |    |  |      | 0.0   | %  |        |   | 0.0   | %      |  |   |       |   |  |        |   
|Restructuring and other charges          |  | $                                | 1.0   |   |                                 | $ | 0.6   |        |  | $ | 0.4    |   |  | 68.9   | %  |  | $    | 2.2   |    |        | $ | 4.8   |        |  | $ | (2.6  | ) |  | (53.6  | %)
|% of revenues                            |  |                                  | 1.0   | % |                                 |   | 0.4   | %      |  |   |        |   |  |        |    |  |      | 0.7   | %  |        |   | 1.3   | %      |  |   |       |   |  |        |   
|Interest expense                         |  | $                                | 6.5   |   |                                 | $ | 6.3   |        |  | $ | 0.2    |   |  | 3.5    | %  |  | $    | 17.4  |    |        | $ | 16.9  |        |  | $ | 0.5   |   |  | 2.7    | % 
|% of revenues                            |  |                                  | 6.6   | % |                                 |   | 4.6   | %      |  |   |        |   |  |        |    |  |      | 5.8   | %  |        |   | 4.6   | %      |  |   |       |   |  |        |   
|Interest and other income (expense), net |  | $                                | 0.1   |   |                                 | $ | (0.8  | )      |  | $ | 0.9    |   |  | (109.4 | %) |  | $    | (0.2  | )  |        | $ | 1.1   |        |  | $ | (1.3  | ) |  | (115.1 | %)
|% of revenues                            |  |                                  | 0.1   | % |                                 |   | (0.6  | %)     |  |   |        |   |  |        |    |  |      | (0.1  | %) |        |   | 0.3   | %      |  |   |       |   |  |        |   
|Income tax provision (benefit)           |  | $                                | (2.2  | ) |                                 | $ | 0.6   |        |  | $ | (2.8   | ) |  | (444.9 | %) |  | $    | (3.1  | )  |        | $ | (3.9  | )      |  | $ | 0.8   |   |  | (20.1  | %)
|Effective tax rate                       |  |                                  | 119.7 | % |                                 |   | 18.6  | %      |  |   |        |   |  |        |    |  |      | 28.3  | %  |        |   | 44.1  | %      |  |   |       |   |  |        |   
|Net income (loss)                        |  | $                                | 0.4   |   |                                 | $ | 2.7   |        |  | $ | (2.3   | ) |  | (87.0  | %) |  | $    | (8.0  | )  |        | $ | (5.0  | )      |  | $ | (3.0  | ) |  | 59.2   | % 
|% of revenues                            |  |                                  | 0.4   | % |                                 |   | 2.0   | %      |  |   |        |   |  |        |    |  |      | (2.7  | %) |        |   | (1.4  | )%     |  |   |       |   |  |        |   



29



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Revenue

The decrease in license revenues for the three and nine months ended September 30, 2009, compared to the same periods in 2008, is due primarily to decreased demand as a result of the downturn of the
overall economic environment and lengthening sales cycles. Due to continued uncertainty regarding the state of the economy and continued limited access to credit, as well as the cost of credit, customers continue to be reluctant to sign
new deals, while others are implementing projects on a staged basis where they purchase and roll out smaller parts of their total solution. In addition, the Companys license revenues were negatively impacted due to the strengthening of
the United States dollar relative to other major currencies. There were no sales greater than $1.0 million for the three months ended September 30, 2009 or 2008. License revenues for the nine months ended September 30, 2009, included
two sales greater than $1.0 million. License revenues for the nine months ended September 30, 2008, included one deal greater than $1.0 million.

Consulting revenues for the three and nine months ended September 30, 2009, were lower than the comparable periods in 2008. Consulting revenue is derived from license sales, and as such has been
negatively impacted by lower license revenues in the past several quarters. In addition, the Companys consulting revenues were negatively impacted due to the strengthening of the United States dollar relative to other major currencies,
partially offset by the acquisition of NSB, which contributed consulting revenues during the entire nine months in 2009.

The decrease in
maintenance revenues for the three and nine months ended September 30, 2009, compared to the same periods in 2008, is due primarily to the strengthening of the United States dollar relative to other major currencies, which negatively impacted
maintenance revenues, as well as lower license sales than in previous years. This is offset by continued high renewal rates in the Companys customer base, continuing new license sales and related maintenance contracts sold with new licenses
and continued focus on re-signing customers whose maintenance agreements had previously lapsed, but who have now renewed their maintenance agreements.

Hardware and other revenues consist primarily of the resale of third-party hardware. The decrease in hardware and other revenue for the three and nine months ended September 30, 2009, as compared to the same periods in 2008, is due to
the timing of customer hardware orders, which vary based on the customers hardware roll-out schedules, resulting in a high degree of variability in the Companys hardware revenues.

International revenues were $27.6 million and $41.5 million for the three months ended September 30, 2009 and 2008, representing 28.0% and 30.6%,
respectively, of total revenues. International revenues were $89.8 million and $120.9 million for the nine months ended September 30, 2009 and 2008, representing 30.2% and 33.0%, respectively, of total revenues. The decrease in
international revenues as a percentage of total revenues was primarily due to the strengthening of the United States dollar relative to other major currencies. The decrease in international revenues for the three and nine months ended
September 30, 2009 compared to the same periods in 2008 in absolute dollars is due to the general global economic downturn as well as the strengthening of the United States dollar relative to other major currencies. Foreign currency exchange
rate fluctuations resulted in foreign currency-based revenues during the three months ended September 30, 2009 being reported $2.1 million, or 2.1%, lower than these revenues would have been if they had been translated at 2008 foreign currency
exchange rates. Foreign currency exchange rate fluctuations resulted in foreign currency-based revenues during the nine months ended September 30, 2009 being reported $14.2 million, or 4.6%, lower than these revenues would have been if they had
been translated at 2008 foreign currency exchange rates.

Cost of Revenues and Gross Profit

Cost of license revenues consists primarily of software royalties paid for third-party software incorporated into the Companys products, referral fees
paid to Value Added Resellers (VARs), costs associated with product packaging and documentation and software duplication. For the three and nine months ended September 30, 2009, compared to the same periods in 2008, gross profit of license
revenue increased as costs decreased due primarily to a lower mix of third party software sales and lower fees paid to VARs.

Cost of
consulting revenues consists primarily of salaries, benefits, commissions, bonus, other headcount-related expenses and travel for the Companys consulting organization, which provides consulting services to customers in the implementation and
integration of the Companys software products, as well as education, training and other consulting and programming services. These costs decreased in absolute dollars during the three and nine months ended September 30, 2009,
compared to the same periods in 2008, primarily due to headcount reductions related to



30



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the Companys restructuring activities in 2009 and 2008, as well as a continued focus on expense management, offset by the acquisition of NSB, whose costs were included for all of 2009.
Also, the strengthening of the United States dollar relative to other currencies decreased costs as a large percentage of the consulting staff are outside the United States. Consulting services margins decreased slightly for the three months ended
September 30, 2009, compared to the same period in 2008, due primarily to lower utilization rates in the third quarter related to lower license sales in the prior quarters as well as holiday time off. Consulting services margins improved for
the nine months ended September 30, 2009, compared to the same period in 2008, due primarily to the decreased costs, and the impact in the first quarter of 2008 of a strategic consulting contract with a large customer for whom the Company had
to adjust costs estimated and record future estimated losses.

Cost of maintenance revenues consists primarily of salaries, benefits and other
headcount-related expenses for the Companys support organization as well as maintenance royalties on third-party software incorporated into the Companys products. For the three and nine months ended September 30, 2009, compared to
the same periods of 2008, cost of maintenance revenues decreased in absolute dollars due primarily to headcount reductions from the Companys restructuring activities in 2008 as well as the strengthening of the United States dollar relative to
other currencies as a large percentage of the Companys support staff are based outside the United States. This decrease is offset by the acquisition of NSB, whose costs were included for the entire year in 2009. Maintenance gross profit
increased for the three and nine months ended September 30, 2009, compared to the same periods in 2008, due to a decrease in maintenance costs.

Cost of hardware and other revenues decreased in absolute dollars in the three and nine months ended September 30, 2009 compared to the same period in 2008, due to the timing of customer hardware orders, which vary based on the
customers hardware roll-out schedules and can result in a high degree of variability in our hardware gross profit margins. Gross profit for hardware and other revenues improved for the three and nine months ended September 30, 2009 as
compared to 2008, due to hardware sales at higher margins.

Amortization of Intangible Assets

Amortization of intangible assets consists of amortization of capitalized acquired technology, customer base and trademarks that were recorded as a result of
acquisitions. The Companys intangible assets are amortized over the estimated economic lives of the assets. For the three months ended September 30, 2009 and 2008, the Company recorded amortization expense, included in cost of revenues,
related to intangible assets of $7.0 million and $8.5 million, respectively. For the nine months ended September 30, 2009 and 2008, the Company recorded amortization expense, included in cost of revenues, related to intangible assets of $23.7
million and $24.5 million, respectively. The decrease in amortization expense for the three and nine months ended September 30, 2009, as compared to the same period in 2008, is due to intangible assets that became fully amortized during the
period. Amortization of acquired technology, customer base and trademarks will be complete in 2015. See Note 4 in Notes to Unaudited Condensed Consolidated Financial Statements for expected future amortization expense.

Sales and Marketing

Sales and marketing expenses consist primarily of salaries, commissions, travel, advertising and promotional expenses. These costs decreased in absolute dollars, for the three and nine months ended September 30, 2009, compared to
the same period in 2008. The decrease is due to a headcount reduction related to the Companys 2008 and 2009 restructuring activities, a reduction in stock-based compensation, a continued focus on expense management, as well as the
strengthening of the United States dollar relative to other currencies.

Software Development

Software development costs consist primarily of compensation of development personnel, related overhead incurred to develop new products and upgrade and
enhance the Companys current products and fees paid to outside consultants. The majority of these expenses have been incurred by the Company in the United States, Canada, Mexico, Eastern Europe, Malaysia, Australia and Russia, where the
Company operates development centers.

Software development expenses decreased in absolute dollars for the three and nine months ended
September 30, 2009, compared to the same periods in 2008, due primarily to a reduction in headcount as well as the strengthening of the United States dollar relative to other currencies as a large percentage of the Companys development
personnel are based outside the United States. The increase is offset by the acquisition of NSB, whose costs were included for the entire year in 2009.



31



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General and Administrative Expense

General and administrative expenses consist primarily of costs associated with the Companys executive, financial, legal, human resources and
information services functions. General and administrative expenses decreased in absolute dollars, but increased as a percentage of revenue for the three months ended September 30, 2009. The decrease in dollars is primarily attributable to a
decrease in headcount related costs offset by increased legal expenses. The increase as a percentage of revenue for the three months ended September 30, 2009 is due to the decrease in revenue. General and administrative expenses increased
in absolute dollars and as a percentage of total revenues during the nine months ended September 30, 2009, compared to the same periods in 2008. This increase is primarily attributable to additional provision for doubtful accounts, legal
expenses, as well as the acquisition of NSB, whose costs were included for the entire year in 2009. The increase was partially offset by a decrease due to headcount reductions related to the Companys 2008 restructuring activities, as well as
the strengthening of the United States dollar relative to other currencies.

Stock-Based Compensation Expense

Stock-based compensation expense includes compensation expense from stock options granted and restricted stock issued by the Company. For the
three months ended September 30, 2009 and 2008, stock-based compensation expense was flat at $1.8 million. For the nine months ended September 30, 2009 and 2008, stock-based compensation expense decreased slightly to $5.9 million from $6.2
million.

At September 30, 2009, there was approximately $5.5 million and $3.3 million of unrecognized compensation cost related to
performance-based restricted stock and other restricted stock grants, respectively. These costs are expected to be recognized over weighted-average periods of approximately two years. The compensation cost related to the performance-based restricted
stock depends on the estimated number of shares that will vest based on the probable outcome of the performance conditions. Therefore, the recognized compensation could vary significantly, depending on the outcome of those conditions. The Company is
required at each reporting date to assess whether achievement of any performance condition is probable. Quarterly compensation expense may include a cumulative adjustment resulting from changes in the estimated number of shares expected to be
earned during that plan year. Based on the Companys current estimate, the Company has recorded stock compensation expense related to these performance-based restricted stock awards of $0.9 million and $2.5 million for the three and nine months
ended September 30, 2009.

At September 30, 2009, there was approximately $24,000 of total unrecognized compensation expense related
to unvested stock options. This expense is expected to be recognized over a weighted-average period of approximately three years.

The
following table sets forth the total stock-based compensation expense resulting from stock options, restricted stock awards and the employee stock purchase plan included in the Companys Condensed Consolidated Statements of Operations (in
thousands):



|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      
|-------------------------------------- |  | ------------------------------- | ----- | ------------------------------ | - | ----- |  | ---- | ----- |  | - | -----
|                                       |  | Three Months EndedSeptember 30, |       | Nine Months EndedSeptember 30,
|                                       |  | 2009                            |       | 2008                           |   | 2009  |  | 2008
|Cost of consulting revenues            |  | $                               | 274   |                                | $ | 63    |  | $    | 717   |  | $ | 421  
|Cost of maintenance revenues           |  |                                 | 110   |                                |   | 95    |  |      | 325   |  |   | 306  
|Sales and marketing                    |  |                                 | 259   |                                |   | 620   |  |      | 1,281 |  |   | 2,220
|Software development                   |  |                                 | 184   |                                |   | 162   |  |      | 531   |  |   | 535  
|General and administrative             |  |                                 | 1,008 |                                |   | 884   |  |      | 3,043 |  |   | 2,737
|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      
|Total stock-based compensation expense |  | $                               | 1,835 |                                | $ | 1,824 |  | $    | 5,897 |  | $ | 6,219
|                                       |  |                                 |       |                                |   |       |  |      |       |  |   |      

In-Process Research and Development

Included in the Companys operating results for the nine months ended September 30, 2008, is a charge of $0.2 million for the acquired in-process
research and development expenses related to the NSB acquisition. The in-process research and development expense arose from new products that were under development at the date of the acquisition and were expected to eventually lead to new products
but had not yet established technological



32



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feasibility and for which no future alternative use was identified. The valuation of the in-process research and development projects was based upon the discounted expected future cash flows of
the products over the products expected life, reflecting the estimated stage of completion of the projects and the estimate of the costs to complete the projects.

Restructuring and Other Charges

During 2009, the Company recorded restructuring
charges of $2.2 million. These charges represent $2.3 million of severance related costs associated with the cost reduction initiatives taken in the second quarter, management severance and from the elimination of redundancies in the
Companys retail business resulting from the NSB acquisition. The Company recorded $0.6 million of facilities credits related primarily to changes in estimates on subleasing facilities located in the United Kingdom, offset by $0.4 million of
facilities charges related to closing facilities used in its retail business. The Company also recorded $0.1 million in asset impairments related to leasehold improvements and facilities redundancies in the Companys retail business resulting
from the NSB acquisition.

Interest Expense

Interest expense increased for the three and nine months ended September 30, 2009, as compared to the same period in 2008 due primarily to writing off debt fees of $1.6 million and $2.7 million for
the three and nine months ended September 30, 2009, respectively, related to paying off the Companys term loan as well as capitalized debt issuance costs related to a reduction in borrowing capacity on the credit facility partially offset
by a lower debt balance incurring less interest expense for the period.

Interest and Other Income (Expense), Net

Interest and other income (expense), net, increased for the three months ended September 30, 2009, as compared to the same period
in 2008, due primarily to gains in foreign currency offset by a mark to market loss related to the Companys interest rate swaps. Interest and other income (expense), net, decreased for the nine months ended September 30, 2009, as compared
to the same period in 2008, due primarily to a decrease in interest earned on the Companys cash balances as a result of lower cash balances, year to date foreign currency losses relating to the strengthening of the United States dollar and a
mark to market loss related to the Companys interest rate swaps.

Provision for Income Taxes

The provision for income taxes consists of provisions for federal, state and foreign income taxes. The Company operates in an international environment
with significant operations in various locations outside the United States. Accordingly, the consolidated income tax rate is a composite rate reflecting the earnings in the various locations and the applicable rates.

The Company recorded an income tax benefit of $2.2 million and an income tax provision of $0.6 million for the three months ended September 30, 2009
and 2008, respectively. The effective income tax rates were 119.7% and 18.6% for the three months ended September 30, 2009 and 2008, respectively. The Company recorded an income tax benefit of $3.1 million and $3.9 million for the nine months
ended September 30, 2009 and 2008, respectively. The effective income tax rates were 28.3% and 44.1% for the nine months ended September 30, 2009 and 2008, respectively. The 2009 effective tax rate differs from the statutory United States
federal income tax rate of 35% due to earnings in foreign jurisdictions taxed at different rates, state taxes, permanent differences between GAAP pre-tax income and taxable income, and releases of reserves for uncertain tax positions primarily
related to statute closures and expected audit settlements in foreign jurisdictions. The effective tax rate for the three months ended September 30, 2009 differs from the estimated annual tax rate for 2009 primarily due to the cumulative impact
of the year-to-date effective tax rate for the year increasing from 10.6% as of June 30, 2009 to 28.3%. This increase is primarily the result of a shift in the jurisdictional mix of the Companys forecasted pre-tax income and losses. The
cumulative impact of this change is reflected as a discrete item in the third quarter. The 2008 effective tax rate differs from the statutory United States federal income tax rate of 35% due to earnings in foreign jurisdictions taxed at different
rates, state taxes, permanent differences between GAAP pre-tax income and taxable income.



33



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Liquidity and Capital Resources

The following table summarizes the Companys cash and cash equivalents, working capital, long-term debt and cash flows as of and for the nine months ended September 30, 2009 (in
millions):



|                                                                 |  |      |       |  
|---------------------------------------------------------------- |  | ---- | ----- | -
|                                                                 |  | 2009 |      
|Cash and cash equivalents                                        |  | $    | 95.5  |  
|Working capital                                                  |  |      | 54.9  |  
|Net cash provided by operating activities                        |  |      | 32.9  |  
|Net cash (used in) investing activities                          |  |      | (3.5  | )
|Net cash (used in) financing activities                          |  |      | (24.0 | )
|Long-term debt, less current portion, exclusive of debt discount |  |      | 302.7 |  

Overview

As of September 30, 2009, the Company had cash and cash equivalents of $95.5 million and $54.9 million in net working capital (current assets in excess of current liabilities). The Companys
primary sources of operating cash are customer payments for license fees, consulting services and maintenance contracts. The Companys primary use of operating cash is for employee costs, third-party software royalties, and facilities. The
Companys working capital excluding deferred revenue is $144.8 million. The Company believes this is a relevant measurement of working capital since deferred revenue is an obligation for services rather than for cash. The cost of providing
these services is generally fixed in nature and ranges from 22% to 27% of the related revenues.

The Companys days sales outstanding
(DSO) for the last seven quarters are set forth in the following table:



|               |  |     
|-------------- |  | ----
|Quarter Ended: |  | 2008
|March 31       |  | 91  
|June 30        |  | 66  
|September 30   |  | 65  
|December 31    |  | 68  
|               | 
|               |  | 2009
|March 31       |  | 72  
|June 30        |  | 78  
|September 30   |  | 74  

The increase in DSOs in the first quarter of 2008 was due primarily to the Companys
higher accounts receivable balances without related revenues as a result of the NSB acquisition. Although the Company experienced relatively shorter payment cycles during most of 2008, these cycles began to lengthen during the fourth quarter of 2008
and this trend continued into 2009 due primarily to the volatility surrounding the financial markets and uncertainty regarding the state of the economy as well as the tightening of the credit market.

As of September 30, 2009, the Company had $6.7 million in cash obligations for severance costs, lease terminations and other costs related to the
Companys restructurings. These obligations are expected to be paid through 2016 and the Company believes these obligations will be funded from existing cash reserves and cash generated from continuing operations.

Considering current cash reserves, funds from future operations and availability under the Companys credit agreement, management believes that the
Company will have sufficient liquidity to continue its operations through at least the next twelve months. However, the Company may require additional sources of liquidity to fund any future acquisitions and its future growth. There can be no
assurance that the Company will not seek to raise additional capital through the incurrence of debt or issuance of equity securities in the future.

The Company is dependent upon its ability to generate cash flows from license and other operating revenues, providing services to its customers and on collection of its accounts receivable to maintain current liquidity levels. If the
Company is not successful in achieving targeted revenues and expenses or positive cash flows from operations, the Company may be required to take further cost-cutting measures and restructuring actions or seek alternative sources of funding.
Availability under the 2007 credit facility may be reduced or otherwise limited as a



34



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result of the Companys obligation to comply with certain financial covenants. Alternative sources of funding may not be available on terms favorable to the Company or at all, in which case,
the Companys business, financial condition or results of operations may be adversely affected.

Operating
Activities

The Companys operations provided $32.9 million in cash during the nine months ended September 30, 2009. Cash
flows from operating activities were generated even though the Company reported $8.0 million of net loss. Net loss was reduced by non-cash charges primarily consisting of $29.7 million of depreciation and amortization, $5.9 million of stock-based
compensation expense, $3.1 million of provision for doubtful accounts, $4.0 million of debt issuance fee amortization, $5.9 million of debt discount amortization and $2.2 million of restructuring charges. Net working capital changes decreased
overall cash provided from operations by $6.3 million. The working capital changes relate primarily to a decrease in accounts receivable of $11.1 million offset by $5.3 million in payments made in connection with the Companys restructuring
activities in 2009, as well as a decrease in accounts payable and accrued expenses of $5.6 million.

Investing
Activities

The Companys principal investing activities for the nine months ended September 30, 2009, included $2.5 million
for capital expenditures and $1.0 million in additional business combination costs.

Financing Activities

Financing activities for the nine months ended September 30, 2009, included $95.1 million in payments on the 2007 credit
facility, $72.5 in proceeds from the revolver (see below), $1.0 in debt issuance fees and $1.0 million for the purchase of treasury stock. The Company repurchases a portion of employees vested shares to satisfy employee income tax withholding
requirements and expects such treasury stock activity to recur due to the various vesting schedules of restricted stock. Cash provided by financing activities also included proceeds from the issuance of stock under the employee stock purchase plan
and proceeds from the exercise of employee stock options of $0.5 million.

2007 Credit Facility

On December 16, 2007, the Company entered into a syndicated credit facility (the 2007 credit facility) for up to $250 million in term loan and revolving
facilities, consisting of $100 million term loan and $150 million in revolving loan facility (after giving effect to an accordion feature). Funds from the 2007 credit facility were allowed to be used to finance the NSB acquisition and to pay certain
fees and expenses incurred in connection with NSB acquisition; and following such acquisition, to provide ongoing working capital and to be used for other general corporate purposes. The Company pledged all of its assets as collateral, subject to
certain exceptions. The terms of the 2007 credit facility include various covenant compliance requirements. Amounts repaid under the term loans may not be re-borrowed. On December 30, 2008, the Company amended the 2007 credit facility to, among
other things, reduce the commitments under the revolving loan facility from $150 million to $100 million.

On September 30, 2009, the
Company amended the 2007 credit facility to, among other things (i) amend the financial covenants by eliminating the total leverage and fixed charge coverage ratios, lowering the maximum senior secured leverage ratio and adding a minimum EBITDA
covenant and a minimum liquidity ratio, (ii) amend the maturity date from February 19, 2013 to September 30, 2012, and (iii) increase the applicable interest rates and commitment fees payable under the facility. Upon entering
into the amendment, the Company was required to repay in full the outstanding term loan facility, which had an outstanding principal balance of $79 million. On September 30, 2009, the Company paid the outstanding term loan balance by drawing
$72.5 million under the revolving facility and paying $6.5 million from discretionary funds. As a result of the revolver draw and term repayment, the Company had $72.5 million outstanding and unused borrowing capacity of $27.5 million under the
revolver at September 30, 2009.

Interest under the 2007 credit facility is variable, and at September 30, 2009, the effective
weighted average interest rate was 5.11%. At September 30, 2009, the Company was in compliance with all covenants included in the terms of the 2007 credit facility.



35



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On April 18, 2008, March 11, 2009 and March 12, 2009, the Company entered into interest
rate swap agreements to convert a portion of the Companys interest rate variability to a fixed rate basis as required under the 2007 credit facility. The interest rate swaps qualified for hedge accounting treatment at the time. The agreements
effectively convert the Companys floating-rate debt to fixed-rate debt. This reduces the risk of higher interest costs in periods of rising interest rates and increases our risk of paying higher interest costs in periods of decreasing interest
rates.

Following is a summary of the interest rate swaps (rates for expired contracts are exclusive of an interest rate margin and active
contracts are inclusive of the applicable interest rate margin of 4.00% under the 2007 credit agreement):



|              |  |                 |  |                         |  |       
|------------- |  | --------------- |  | ----------------------- |  | ------
|Contract Date |  | Notional Amount |  | Interest Period Covered |  | Rate  
|04/18/08      |  | $20 million     |  | 06/30/08  03/31/09     |  | 3.170%
|04/18/08      |  | $15 million     |  | 06/30/08  09/30/09     |  | 3.195%
|04/18/08      |  | $15 million     |  | 06/30/08  09/30/09     |  | 3.150%
|              |  |                 | 
|03/11/09      |  | $20 million     |  | 03/31/09  03/31/11     |  | 5.690%
|03/12/09      |  | $15 million     |  | 09/30/09  03/31/11     |  | 5.890%
|03/12/09      |  | $5 million      |  | 09/30/09  09/30/10     |  | 6.050%

At September 30, 2009, the effective interest rate for the notional amounts covered by the swap
agreements as of such date was 5.81% (inclusive of 4.00% interest rate margin under the 2007 credit agreement). As of September 30, 2009, the interest rate swaps were de-designated and no longer qualify for hedge accounting treatment. The
interest rate swaps resulted in a net liability of $559,000 included in accrued expenses and other long-term liabilities as well as a charge for the fair value of the interest rate swaps of $559,000 included in Interest and other income
(expense), net.

Convertible Senior Notes

On May 8, 2007, the Company closed an offering of $230 million aggregate principal amount of 2.375% convertible senior notes due in 2027 (the convertible senior notes). The notes are unsecured and
pay interest semiannually at a rate of 2.375% per annum until May 15, 2027. The notes are convertible into cash or, at the Companys option, cash and shares of the Companys common stock. Pursuant to the terms of the notes, the
principal amount of the notes is settleable in cash and only the amount of conversion value, as defined, in excess of the principal amount of the notes is settleable in cash or shares. The notes do not contain any restrictive financial covenants.

On or after May 15, 2014, the Company may from time to time at its option redeem the notes, in whole or in part, for cash, at a
redemption price equal to 100% of the principal amount of the notes we redeem, plus any accrued and unpaid interest to, but excluding, the redemption date. On May 15, 2014, May 15, 2017 and May 15, 2022, holders may require the
Company to purchase all or a portion of their notes at a purchase price equal to 100% of the principal amount of the notes to be purchased, plus any accrued and unpaid interest to, but excluding, the purchase date.

Effective January 1, 2009, the Company changed its method of accounting for its convertible debt. In May 2008, the Financial Accounting Standards Board
(FASB) issued new accounting guidance related to the accounting for convertible debt instruments that may be settled in cash upon conversion. This standard requires the Company to change the previous accounting method for its $230 million
convertible senior notes. Accordingly, the Company recorded a $61.8 million debt discount as additional paid-in capital, as of the notes issuance date of May 15, 2007. At September 30, 2009, the debt discount was $44.2 million. The
Company has $230 million in principal due under the convertible debt, for a net carrying amount of $185.8 million.

The Company is amortizing
the debt discount through the date at which the Company can begin to redeem the notes, which is May 15, 2014. The effective interest rate on the liability component was 7.35%, which was based on market conditions at the time the debt was
entered into. The Company recognized interest expense of $3.4 million and $3.2 million related to the convertible debt for the three months ended September 30, 2009 and 2008, respectively, of which $1.4 million is based on the coupon rate. The
Company recognized interest expense of $10.0 million and $9.6 million related to the convertible debt for the nine months ended September 30, 2009 and 2008, respectively, of which $4.1 million is based on the coupon rate.



36



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Foreign Currency Risk

The Company has several operations in foreign locations around the world. These operations incur revenue and expenses in various foreign currencies. Revenues
and expenses denominated in currencies other than the United States dollar expose the Company to foreign currency market risk. Unfavorable movements in foreign currency exchange rates between the United States dollar and other foreign currencies may
have an adverse impact on the Companys operations. These foreign currency market movements could create a foreign currency gain or loss that could be realized or unrealized for the Company. The Companys Board of Directors has approved a
foreign currency risk policy that allows the Company to enter into forward contracts and purchase option agreements to hedge foreign currency risks. The Company has an ongoing program to evaluate its foreign currency risk and to minimize these risks
whenever possible through leading and lagging accounts payables and accounts receivables, centralized cash management and other forms of natural hedging. The Company also uses forward contracts or purchase options to hedge some of its foreign
currency transaction exposure. Gains and losses resulting from these transactions are included in interest and other income (expense), net in the accompanying Condensed Consolidated Statement of Operations. As of September 30, 2009,
the Company had no open forward contracts or purchase options.

Off-Balance Sheet Arrangements

Through September 30, 2009, the Company has not entered into any off-balance sheet arrangements or transactions with unconsolidated entities or other
persons.



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Certain Factors That May Affect Future Results

We have a significant amount of debt in connection with our convertible senior note offering in 2007 and borrowings under our credit agreement in February
2008.

As of September 30, 2009, we had approximately $230 million of outstanding debt related to our convertible note offering. In
addition, in February 2008, we borrowed $160 million under our Credit Agreement dated December 16, 2007, as amended, of which $72.5 million is outstanding at September 30, 2009, to finance the acquisition of NSB and to pay certain fees and
expenses incurred in connection with the acquisition. Our substantial indebtedness could adversely affect our business, financial condition and results of operations and our ability to meet our payment obligations under our outstanding liabilities.

This level of debt could have significant consequences on our future operations, including:



| |  |  | Making it more difficult for us to meet our payment and other obligations under our outstanding debt;
| | - |  | -----------------------------------------------------------------------------------------------------



| |  |  | Resulting in an event of default if we fail to comply with the financial and other restrictive covenants contained in our credit agreements, which
event of default could result in all of our debt becoming immediately due and payable and, in the case of an event of default under our secured debt, such as our senior secured credit facility, could permit the lenders to foreclose on our assets
securing that debt. For example, we have failed to meet the financial covenants in our credit agreement twice and have been forced to seek a waiver or amendment by paying a penalty to prevent an event of default. Although we recently amended the
financial covenants in a manner favorable to us, if we are unable to satisfy these amended financial covenants in the future, amendments or waivers to the credit agreement may not be available on reasonable terms or at all, which may result in an
event of default and acceleration of the debt, which we may be unable to pay;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Reducing the availability of our cash flow to fund working capital, capital expenditures, acquisitions and other general corporate purposes, and
limiting our ability to obtain additional financing for these purposes;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Subjecting us to the risk of increased sensitivity to interest rate increases on any indebtedness with variable interest rates;
| | - |  | -------------------------------------------------------------------------------------------------------------------------------



| |  |  | Limiting our flexibility in planning for, or reacting to, and increasing our vulnerability to, changes in our business, the industry in which we
operate and the general economy and
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Placing us at a competitive disadvantage compared to our competitors that have less debt or are less leveraged.
| | - |  | ---------------------------------------------------------------------------------------------------------------

Any of the above-listed factors could have an adverse effect on our business, financial condition and results of operations and our ability to meet our
payment obligations under our outstanding liabilities.

Fluctuations in foreign currency exchange rates may negatively impact the financial
results of the Company.

The results of operations or financial condition of the Company may be negatively impacted by fluctuations in
foreign currency exchange rates. The Company operates throughout the world through international sales subsidiaries, networks of exclusive third party distributors, and non-exclusive dealers. As a result, certain sales and related expenses are
denominated in currencies other than the United States dollar. The Companys results of operations may fluctuate due to exchange rate fluctuation between the United States dollar and other currencies because our financial results are reported
on a consolidated basis in United States dollars and through the use of foreign currency denominated loans available under the Companys credit facility. In an effort to minimize operation fluctuations due to currency movements, we may attempt
to limit foreign exchange exposure through operational strategies (e.g. natural hedges, netting, leading and lagging of accounts payables and account receivables) to offset the effects of exchange rate changes. In addition, the Company may enter
into forward currency contracts and purchase options contracts to mitigate unfavorable impacts to our non-operating income.

The future
success of ourEpicorproduct could materially impact our ability to successfully grow our business.

Epicor,
our next generation ERP software product, became generally available during the fourth quarter of 2008. We expect Epicor to be the ERP solution of choice for the focused vertical markets we serve and to provide near and long-term
opportunities for license growth acceleration into current and new markets we plan to address, as well as generate migration and upgrade license sale opportunities into our installed base of customers worldwide. If we are



38



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not able to successfully market and license Epicor in the future, it may have an adverse effect on
our financial condition and results of operations. In addition, we operate in a highly competitive segment of the software industry and if our competitors develop more successful products or services, our revenue and profitability will most likely
decline.

If the emerging and current technologies and platforms of Microsoft and others upon which the Company builds its products do not
gain or retain broad market acceptance, or if we fail to develop and introduce in a timely manner new products and services compatible with such emerging technologies, we may not be able to compete effectively and our ability to generate revenues
will suffer.

The Companys software products are built and depend upon several underlying and evolving relational database
management system (RDBMS) platforms such as Microsoft SQL Server, Progress and IBM. To date, the standards and technologies that the Company has chosen to develop its products upon have proven to be popular and have gained broad industry
acceptance. However, the market for the Companys software products is subject to ongoing rapid technological developments, quickly evolving industry standards and rapid changes in customer requirements, and there may be existing or future
technologies and platforms that achieve industry standard status, which are not compatible with our products. Additionally, because the Companys products rely significantly upon popular existing user interfaces to third party business
applications, the Company must forecast which user interfaces will be or will remain popular in the future. For example, the Company believes the Internet has and continues to transform the way businesses operate and the software requirements of
customers, who are increasingly shifting towards web-based applications and away from server-based applications. Specifically, the Company believes that customers desire business software applications that enable a customer to engage in commerce or
service over the Internet. The Company is proceeding on its previously announced determination to continue with development of several of its primary product lines upon the Microsoft .NET technology. If the Company cannot continue to develop such
..NET compatible products in time to effectively bring them to market, or if .NET does not continue to be a widely accepted industry standard, or if customers adopt competitors products when they shift to web-based applications, the ability of
the Companys products to interface with popular third party applications will be negatively impacted and the Companys competitive position, operating results and revenues could be adversely affected.

New software technologies could cause us to alter our business model resulting in adverse effects on our operating results.

Development of new technologies may also cause the Company to change how it licenses or prices its products, which may adversely impact the Companys
revenues and operating results. Emerging licensing models include Software as a Service (SaaS), hosting as well as subscription-based licensing, in which the licensee essentially rents software for a defined period of time, as opposed to the current
perpetual license model. While the Company does currently offer a hosted model as well as a SaaS model to its NSB retail customers, it has to date chosen not to offer a subscription based model. The Companys future business, operating results
and financial condition will depend on its ability to effectively train its sales force to sell an integrated comprehensive set of business software products and recognize and implement emerging industry standards and models, including new pricing
and licensing models.

If the Company fails to respond to emerging industry standards, including licensing models and end-user requirements,
the Companys competitive position and revenues could be adversely affected.

A significant portion of our future revenue is dependent
upon our existing installed base of customers continuing to license additional products, as well as purchasing consulting services and renewing their annual maintenance and support contracts. If our existing customers fail to renew their maintenance
and support agreements or fail to purchase new product enhancements or additional services from the Company at historical levels, the Companys revenues and results of operations could be materially impacted.

Historically, approximately 50% to 60% of the Companys license revenues, 90% of the Companys maintenance revenues and a substantial portion of
the Companys consulting revenues are generated from the Companys installed base of customers. Maintenance and support agreements with these customers are traditionally renewed on an annual basis at the customers discretion, and
there is normally no requirement that a customer renew or that a customer pay new license or service fees to the Company following the initial purchase. For example, as a result of the recent economic downturn, some customers have not renewed their
maintenance and support agreements. As a result, if the Companys existing customers do not renew their maintenance and support agreements or fail to purchase new product enhancements or additional services at historical levels, our revenues
and results of operations could be materially impacted.



39



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We have recorded a large amount of goodwill and other acquired intangible assets which we will be
required to write down and record an expense if they become impaired.

In connection with our acquisitions, we currently, as of
September 30, 2009, have goodwill of $368.1 million and $91.2 million of amortizing acquired intangible assets on our balance sheet. Although the goodwill is not amortized, we are required to test the goodwill for impairment at least yearly and
any time there is an indication an impairment may have occurred. For example, a significant decline in stock price, like the one that occurred for our common stock following December 31, 2008, may require us to test our goodwill for impairment.
If we determine that the carrying value of the goodwill or other acquired intangible assets is in excess of its fair value, we will be required to write down a portion or all of the goodwill or other acquired intangible assets, which would adversely
impact our results of operations and our ability to satisfy financial covenants in our credit agreement.

Our increasingly complex software
products may contain errors or defects, which could result in the rejection of our products and damage to our reputation as well as cause lost revenue, delays in collecting accounts receivable, diverted development resources and increased service
costs and warranty claims.

The Companys software products are made up of increasingly complex computer programs. Software products
are complex and products offered by the Company often contain undetected errors or failures (commonly referred to as bugs) when first introduced to the market or as new updates or upgrades of such products are released to the market. Despite testing
by the Company, and by current and potential customers, prior to general release to the market, the Companys products may still contain material errors after their initial commercial shipment. Such material errors may result in loss of or
delay in market acceptance of the Companys products, damage to the Companys reputation and increased service and warranty costs. Ultimately, such errors could lead to a decline in the Companys revenues. The Company has from time to
time been notified by some of its customers of errors in its various software products. Although it has not occurred to date, the possibility of the Company being unable to correct such errors in a timely manner could have a material adverse effect
on the Companys results of operations and its cash flows. In addition, if material technical problems with the current release of the various database and technology platforms, on which the Companys products operate, including Progress,
IBM, Microsoft SQL or Microsoft .NET, occur, such difficulties could also negatively impact sales of these products, which could in turn have a material adverse effect on the Companys results of operations.

The market for new development tools, application products and consulting and education services continues to emerge, which could negatively affect our
client/server and web-based products, and, if the Company fails to respond effectively to evolving requirements of these markets, the Companys business, financial condition, results of operations and cash flows could be materially and
adversely affected.

The Companys development tools, application products and consulting and education services generally help
organizations build, customize or deploy solutions that operate in both client/server-computing and web-based environments. The Company believes that the environment for application software is continuing to change from client/server to a Web-based
environment to facilitate commerce on the Internet. There can be no assurance that the market for client/server computing will continue to grow, or will not decrease, or that the Company will be able to continue to respond effectively to the
evolving requirements of Web-based markets.

The market for our software products and services is highly competitive. If we are unable to
compete effectively with existing or new competitors our business could be negatively impacted.

The business information systems industry
in general and the manufacturing, distribution, retail, CRM and financial computer software industry specifically, in which the Company competes are very competitive and subject to rapid technological change, evolving standards, frequent product
enhancements and introductions and changing customer requirements. Many of the Companys current and potential competitors have (i) longer operating histories, (ii) significantly greater financial, technical and marketing resources,
(iii) greater name recognition, (iv) larger technical staffs and (v) a larger installed customer base than the Company. In addition, as the Company continues to sell to larger companies outside the mid-market, it faces more
competition from large well-established competitors such as SAP and Oracle. A number of companies offer products that are similar to the Companys products and target the same markets. In addition, any of these competitors may be able to
respond more quickly to new or emerging technologies and changes in customer requirements (such as commerce on the Internet and Web-based application



40



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software), and to devote greater resources to the development, promotion and sale of their products than the
Company. Furthermore, because there are relatively low barriers to entry in the software industry, the Company expects additional competition from other established and emerging companies. Such competitors may develop products and services that
compete with those offered by the Company or may acquire companies, businesses and product lines that compete with the Company. It also is possible that competitors may create alliances and rapidly acquire significant market share, including in new
and emerging markets. Accordingly, there can be no assurance that the Companys current or potential competitors will not develop or acquire products or services comparable or superior to those that the Company develops, combine or merge to
form significant competitors or adapt more quickly than the Company to new technologies, evolving industry trends and changing customer requirements. Competition could cause price reductions, reduced margins or loss of market share for the
Companys products and services, any of which could materially and adversely affect the Companys business, operating results and financial condition. There can be no assurance that the Company will be able to compete successfully against
current and future competitors or that the competitive pressures that the Company may face will not materially adversely affect its business, operating results, cash flows and financial condition.

If we were to lose and not be able to replace the services of the members of our senior management team, we may not be able to execute our business
strategy.

Our future success depends in a large part upon the continued service of key members of our senior management team. In
particular, our executive officers and other senior members of our management team such as our chief marketing officer and senior vice presidents are critical to the overall management of Epicor as well as the development of our technology,
our operations and our strategic direction. All of our executive officers and key employees are at-will employees, and we do not maintain any key-person life insurance policies. The transition of key executives, such as at the CEO level
over the last year, as well as the loss of other key members of our executive management team, such as the departure in 2008 of our Chief Operating Officer and Chief Financial Officer could adversely affect our ability to compete effectively
and seriously harm our business if the management team is unable to lead the Company during such times of transition or attract qualified replacements in a timely manner.

We may not be able to maintain and expand our product offerings or business if we are not able to retain, hire and integrate sufficiently qualified personnel.

The Companys success depends in large part on the continued service of key management personnel that are not subject to employment agreements,
including, but not limited to, several of the key personnel employed as a result of the Companys recent acquisitions. In addition, the Company needs to expand its workforce to continue its growth, and the competition to attract, retain and
motivate qualified technical, sales and software development personnel is intense. Additionally, the sudden unexpected loss of such technical personnel, such as developers can have a negative impact on the Companys ability to develop and
introduce new products in a timely and effective manner. There is no assurance that the Company will retain its key personnel, including those who came to the Company as part of acquisitions, or attract sufficient numbers of qualified key personnel
in the future. The failure to retain or attract such persons could have a material adverse effect on the Companys business, operating results, cash flows and financial condition.

Our software products incorporate and rely upon third party software products for certain key functionality and our revenues, as well as our ability to develop and introduce new products, could be
adversely affected by our inability to control or replace these third party products and operations.

The Companys products
incorporate and rely upon software products developed by several other third party entities such as Microsoft, IBM and Progress. Specifically, the Companys software products are built and depend upon several underlying and evolving relational
database management system platforms including Microsoft SQL Server, Progress OpenEdge and IBM U2, and also are integrated with several other third party provider products for the purpose of providing or enhancing necessary functionality. In the
event that these third party products were to become unavailable to the Company or to our customers, either directly from the third party manufacturers or through other resellers of such products, the Company could not readily replace these products
with substitute products. As a result, the Company cannot provide assurance that these third parties will:



| |  |  | Remain in business;
| | - |  | -------------------



| |  |  | Continue to support the Companys product lines;
| | - |  | ------------------------------------------------



| |  |  | Maintain viable product lines;
| | - |  | ------------------------------



| |  |  | Make their product lines available to the Company on commercially acceptable terms and
| | - |  | --------------------------------------------------------------------------------------



| |  |  | Not make their products available to the Companys competitors on more favorable terms.
| | - |  | ---------------------------------------------------------------------------------------



41



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In the long term (i.e., a year or more), an interruption of supply from these vendors could potentially be
overcome through migration to another third party supplier or development within the Company. However, any interruption in the short term could have a significant detrimental effect on the Companys ability to continue to market and sell those
of its products relying on these specific third party products and could have a material adverse effect on the Companys business, results of operation, cash flows and financial condition.

We may pursue strategic acquisitions, investments and relationships and may not be able to successfully manage our operations if we fail to successfully
integrate such acquired businesses and technologies, which could adversely affect our operating results.

As part of its business
strategy, the Company may continue to expand its product offerings to include application software products and services that are complementary to its existing software applications, particularly in the areas of electronic commerce or commerce over
the Internet, or may gain access to established customer bases into which the Company can sell its current products. The Companys acquisitions of Scala Business Solutions in 2004, CRS in 2005 and NSB in 2008 are typical of this ongoing
strategy. However, while this strategy has historically and may in the future involve acquisitions, investments in other businesses that offer complementary products, joint development agreements or technology licensing agreements, the specific
risks we commonly encounter in these types of transactions include the following:



| |  |  | Difficulty in effectively integrating any acquired technologies or software products into our current products and technologies;
| | - |  | --------------------------------------------------------------------------------------------------------------------------------



| |  |  | Difficulty in predicting and responding to issues related to product transition such as development, distribution and customer support;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The possible adverse impact of such acquisitions on existing relationships with third party partners and suppliers of technologies and services;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The possibility that customers of the acquired company might not accept new ownership and may transition to different technologies or attempt to
renegotiate contract terms or relationships, including maintenance or support agreements;
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The possibility that the due diligence process in any such acquisition may not completely identify material issues associated with product quality,
product architecture, product development, intellectual property issues, key personnel issues or legal and financial contingencies;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Difficulty in integrating acquired operations, including incorporating internal control structures, due to geographical distance, and language and
cultural differences and
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Difficulty in retaining employees of the acquired company.
| | - |  | ----------------------------------------------------------

A failure to successfully integrate acquired businesses or technology for any of these reasons could have a material adverse effect on the Companys results of operations.

Our future results could be harmed by economic, political, geographic, regulatory and other specific risks associated with our international operations.

The Company believes that any future growth of the Company will be dependent, in part, upon the Companys ability to maintain and
increase revenues in its existing and emerging international markets, including Asia and Latin America. During the three months ended September 30, 2009 and 2008, 28.0% and 30.6%, respectively, of total Company revenues were generated by the
Companys international operations. During the nine months ended September 30, 2009 and 2008, 30.2% and 33.0%, respectively, of total Company revenues were generated by the Companys international operations. There can be no assurance
that the Company will maintain or expand its international sales. If the revenues that the Company generates from foreign activities are inadequate to offset the expense of maintaining foreign offices and activities, the Companys business,
financial condition and results of operations could be materially and adversely affected. The international reach of the Companys businesses could also subject the Company and its results of operations to unexpected, uncontrollable and rapidly
changing economic and political conditions. Specifically, our international sales and operations are subject to inherent risks, including:



| |  |  | Differing intellectual property and labor laws;
| | - |  | -----------------------------------------------



| |  |  | Lack of experience in a particular geographic market;
| | - |  | -----------------------------------------------------



| |  |  | Different and changing regulatory requirements in various countries and regions;
| | - |  | --------------------------------------------------------------------------------



42



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| |  |  | Tariffs and other barriers, including import and export requirements and taxes on subsidiary operations;
| | - |  | --------------------------------------------------------------------------------------------------------



| |  |  | Fluctuating exchange rates and currency controls;
| | - |  | -------------------------------------------------



| |  |  | Difficulties in staffing and managing foreign sales and support operations;
| | - |  | ---------------------------------------------------------------------------



| |  |  | Longer accounts receivable payment cycles;
| | - |  | ------------------------------------------



| |  |  | Potentially adverse tax consequences, including repatriation of earnings;
| | - |  | -------------------------------------------------------------------------



| |  |  | Development and support of localized and translated products;
| | - |  | -------------------------------------------------------------



| |  |  | Lack of acceptance of localized products or the Company in foreign countries;
| | - |  | -----------------------------------------------------------------------------



| |  |  | Shortage of skilled personnel required for local operations and
| | - |  | ---------------------------------------------------------------



| |  |  | Perceived health risks (e.g. swine flu), natural disasters or terrorist risks which impact a geographic region and business operations therein.
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------------

Any one of these factors or a combination of them could materially and adversely affect the Companys future
international sales and, consequently, the Companys business, operating results, cash flows and financial condition. A portion of the Companys revenues from sales to foreign entities, including foreign governments, has been in the form
of foreign currencies. While the Company does enter into hedges and other similar foreign currency contracts from time to time, there can be no assurance that such activities will effectively minimize the impact that fluctuations in the value of
foreign currencies may have on the Company. Specifically, during 2009, FX losses totaled $0.5 million. Fluctuations in the value of foreign currencies have in the past and could continue to adversely impact the profitability of the Companys
foreign operations.

We rely, in part, on third parties to sell our products. Disruptions to these channels would adversely affect our
ability to generate revenues from the sale of our products.

The Company distributes products through a direct sales force as well as
through an indirect distribution channel, which includes VARs and other distributors and authorized consultants, consisting primarily of professional firms. During the three months ended September 30, 2009 and 2008, 8% and 17%, respectively, of
the Companys software license revenues were generated by VARs and distributors. During the nine months ended September 30, 2009 and 2008, 11% and 14%, respectively, of the Companys software license revenues were generated by VARs
and distributors. If the Companys VARs or authorized consultants cease distributing or recommending the Companys products or emphasize competing products, the Companys results of operations could be materially and adversely
affected. The success of the Companys distributors depends in part upon their ability to attract and maintain qualified sales and consulting personnel. Additionally, the Companys distributors may generally terminate their agreements with
the Company upon 30 days notice, while the Scala partners may generally terminate their agreements upon 30 days to several months notice. Almost all partners though may effectively terminate their agreements at any time by ceasing to promote or sell
our products. If our VARs or other distributors are unable to maintain such qualified personnel or if several of the Companys VARs or other distributors were to cease doing business or terminate their agreements and the Company is unable to
replace them in a timely fashion, such factors could negatively impact the Companys results of operations. Finally, there can be no assurance that having both a direct sales force and a distribution channel for the Companys products will
not lead to conflicts between those two sales forces which could adversely impact the Companys ability to close sales transactions or could have a negative impact upon average selling prices, any of which may negatively impact the
Companys operating revenues and results of operations.

If third parties infringe upon our intellectual property, we may expend
significant resources enforcing our rights or suffer competitive injury, which could adversely affect our operating results. In addition, we may be subject to claims that we infringe upon the intellectual property of others.

The Company considers its proprietary software and the related intellectual property rights in such products to be among its most valuable assets. The
Company relies on a combination of copyright, trademark and trade secret laws (domestically and internationally), employee and third party nondisclosure agreements and other industry standard methods for protecting ownership of its proprietary
software. However, the Company cannot assure you that in spite of these precautions, an unauthorized third party will not copy or reverse-engineer certain portions of the Companys products or obtain and use information that the Company regards
as proprietary. From time to time, the Company has in the past taken legal action against third parties whom the Company believed were infringing upon the Companys intellectual property rights. However, there is no assurance that the
mechanisms that the Company uses to protect its intellectual property will be adequate or that the Companys competitors will not independently develop products that are substantially equivalent or superior to the Companys products.



43



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Moreover, the Company from time to time receives claims from third parties that the Companys software
products infringe upon the intellectual property rights of others. The Company expects that as the number of software products in the United States and worldwide increases and the functionality of these products further overlaps, the number of these
types of claims will increase. This risk is potentially heightened in such diverse international markets as Eastern Europe, Asia and the Middle East. Although it has not yet occurred to date, any such claim, with or without merit, could result in
costly litigation and require the Company to enter into royalty or licensing arrangements. The terms of such royalty or license arrangements, if required, may not be favorable to the Company. In addition, in certain cases, the Company provides the
source code for some of its application software under licenses to its customers and distributors to enable them to customize the software to meet their particular requirements or translate or localize the products for resale in foreign countries,
as the case may be. Although the source code licenses contain confidentiality and nondisclosure provisions, the Company cannot be certain that such customers or distributors will take adequate precautions to protect the Companys source code or
other confidential information. Moreover, regardless of contractual arrangements, the laws of some countries in which the Company does business or distributes its products do not offer the same level of protection to intellectual property, as do the
laws of the United States.

Our quarterly operating results are difficult to predict and subject to substantial fluctuation.

The Companys quarterly operating results have fluctuated significantly in the past. For example, from the third quarter of 2007
through the third quarter of 2009, quarterly operating results have ranged from a net loss of $9.0 million to net income of $13.9 million. The Companys operating results may continue to fluctuate in the future as a result of many specific
factors that include:



| |  |  | Continued turmoil in the global economy;
| | - |  | ----------------------------------------



| |  |  | The demand for the Companys products, including reduced demand related to changes in marketing focus for certain products, software market
conditions or general economic conditions as they pertain to information technology (IT) spending;
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Fluctuations in the length of the Companys sales cycles which may vary depending on the complexity of our products as well as the complexity of
the customers specific software and service needs;
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The size and timing of orders for the Companys software products and services, which, because many orders are completed in the final days of each
quarter, may be delayed to future quarters;
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | The number, timing and significance of new software product announcements, both by the Company and its competitors;
| | - |  | -------------------------------------------------------------------------------------------------------------------



| |  |  | Customers unexpected postponement or termination of expected system upgrades or replacement due to a variety of factors including economic
conditions, changes in IT strategies or management changes;
| | - |  | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



| |  |  | Changes in accounting standards, including software revenue recognition standards;
| | - |  | ----------------------------------------------------------------------------------



| |  |  | Currency fluctuations and
| | - |  | -------------------------



| |  |  | Fluctuations in number of customers renewing maintenance.
| | - |  | ---------------------------------------------------------

In addition, the Company has historically realized a significant portion of its software license revenues in the final month of any quarter, with a concentration of such revenues recorded in the final ten
business days of that month. Further, the Company generally realizes a significant portion of its annual software license revenues in the final quarter of the fiscal year.

Due to the above factors, among others, the Companys revenues are difficult to forecast. The Company, however, bases its expense levels, including operating expenses and hiring plans, in significant
part, on its expectations of future revenue. As a result, the Company expects its expense levels to be relatively fixed in the short term. The Companys failure to meet revenue expectations could adversely affect operating results. Further, an
unanticipated decline in revenue for a particular quarter may disproportionately affect the Companys operating results in that quarter because the majority of the Companys expenses will be fixed in the short term. As a result, the
Company believes that period-to-period comparisons of the Companys results of operations are not, and will not, necessarily be meaningful, and you should not rely upon them as an indication of future performance. Due to the foregoing factors,
it is likely that, as in past quarters, in some future quarters the Companys operating results will be below the expectations of public market analysts and investors. As in those past quarters, such an event would likely have an adverse effect
upon the price of the Companys outstanding securities.



44



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Our operating cash flows are subject to fluctuation, primarily related to our ability to timely collect
accounts receivable and to achieve anticipated revenues and expenses. Negative fluctuations in operating cash flows may require us to seek additional cash sources to fund our working capital requirements. If additional cash sources are not available
to the Company, our operations could be adversely affected.

From the third quarter of 2007 through the third quarter of 2009, the
Companys quarterly operating cash flows have ranged from $0.1 million provided by operating activities to $34.8 million provided by operating activities. The Companys cash and cash equivalents have increased from $70.2 million at
December 31, 2006 to $95.5 million at September 30, 2009. However, the Company has at times experienced decreasing revenues and, prior to the first quarter of 2003, continued operating losses. If, in the future, the Company is not
successful in achieving its anticipated revenues and expenses or maintaining a positive cash flow, the Company may not have sufficient resources for planned growth and may be required to take actions to reduce its operating expenses, such as
reductions in work force and/or seek additional sources of funding. Historically, the Company has also experienced fluctuations in the proportion of accounts receivable over 90 days old and days sales outstanding. These fluctuations have been due to
various issues, including product and service quality, deteriorating financial condition of customers during the recent recession and lack of effectiveness of the Companys collection processes. During the past two years, our days sales
outstanding have fluctuated from lows of 65 to highs of 91, due to a variety of factors. Given the recent economic turmoil, if the Company cannot successfully collect a significant portion of its net accounts receivable, the Company may be
required to seek alternative financing sources. As of September 30, 2009, the Company had a $230.0 million obligation to holders of the Companys convertible bonds and $72.5 million in debt.

The market for our stock is volatile and fluctuations in operating results, changes in the Companys guidance on revenues and earnings estimates and
other factors could negatively impact our stocks price.

During the three year period ended September 30, 2009, the closing
price of the Companys common stock ranged from a low of $2.36 to a high of $15.49. For the nine months ended September 30, 2009, the price of the Companys common stock ranged from a low of $2.36 to a high of $6.81. As of
November 2, 2009, the Company had 61,394,208 shares of Common Stock outstanding. The market prices for securities of technology companies, including the Companys, have historically been quite volatile. Quarter to quarter variations in
operating results, changes in the Companys guidance on revenues and earnings estimates, announcements of technological innovations or new products by the Company or its competitors, announcements of major contract awards, announcements of
industry acquisitions by us or our competitors, changes in accounting standards or regulatory requirements as promulgated by the FASB, SEC, NASDAQ or other regulatory entities, changes in management and other events or factors may have a significant
impact on the market price of the Companys Common Stock. In addition, the securities of many technology companies have experienced extreme price and volume fluctuations, which have often been related more to changes in recommendations or
financial estimates by securities analysts than to the companies actual operating performance. Any of these conditions may adversely affect the market price of the Companys Common Stock.

A variety of specific business interruptions could adversely affect our business.

A number of particular types of business interruptions could greatly interfere with our ability to conduct business. For example, a substantial portion of our facilities, including our corporate
headquarters and other critical business operations, are located near major earthquake faults. We do not carry earthquake insurance and do not fund for earthquake-related losses. In addition, our computer systems are susceptible to damage from fire,
floods, earthquakes, power loss, telecommunications failures, and similar events. The Company continues to consider and implement its options and develop contingency plans to avoid and/or minimize potential disruptions to its telecommunication
services.

If open source software expands into enterprise software applications, our software license revenues may decline.

Open source software includes a broad range of software applications and operating environments produced by companies, development
organizations and individual software developers and typically licensed for use, distribution and modification at a nominal cost or often, free of charge. A notable example of open source software is the Linux operating system, which continues to
gain in popularity. To the extent that the open source software models expand and non-commercial companies and software developers create and contribute competitive



45



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enterprise software applications to the open source community, we may have to adjust our pricing,
maintenance and distribution strategies and models, which could adversely affect our revenue and operating margins.

Future acquisitions of
technologies or companies, which are paid for partially, or entirely through the issuance of stock or stock rights could prove dilutive to existing shareholders.

Consistent with past experience, the Company expects that the consideration it might pay for any future acquisitions of companies or technologies could include stock, rights to purchase stock, cash or
some combination of the foregoing. For example, the Companys acquisition of Scala Business Solutions in 2004 involved the issuance of approximately 4.25 million shares of the Companys Common Stock. If the Company issues stock or
rights to purchase stock in connection with future acquisitions, earnings (loss) per share and then-existing holders of the Companys Common Stock may experience dilution.

Because of these and other factors affecting the Companys operating results, past financial performance should not be considered an indicator of future performance, and investors should not use
historical trends to anticipate results or trends in future periods.

Our preferred share rights plan, blank check preferred stock and
Delaware law contain provisions that may inhibit potential acquisition bids, which may harm our stock price or discourage potential acquirers.

We have in place a preferred share rights plan and our board also has the authority to issue preferred stock and to determine the rights, preferences, privileges and restrictions, including voting rights, of the shares without any further
vote or action by our stockholders. If we issue any of these shares of preferred stock in the future, the rights of holders of our common stock may be negatively affected. Although we have no current plans to issue shares of preferred stock, if we
issue preferred stock, a change of control of our company could be delayed, deferred or prevented. Furthermore, Section 203 of the Delaware General Corporation Law restricts certain business combinations with any interested
stockholder as defined by that statute. In the past, we have been the target of unsolicited takeover bids and an unsolicited tender offer. The preferred share rights plan and these other provisions are designed to encourage potential acquirers
to negotiate with our board of directors and give our board an opportunity to consider various alternatives to increase stockholder value. The preferred share rights plan and other provisions are also intended to discourage certain tactics that may
be used in proxy contests. However, the operation of the preferred share rights plan, the potential issuance of preferred stock or the restrictions in Section 203 of the Delaware General Corporation Law could discourage potential acquisition
proposals and could delay or prevent a change in control, which may adversely affect the market price of our stock.



46



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Item 3 - Quantitative and Qualitative Disclosures About Market Risk:

Interest Rate Risk.

The Companys exposure to market risk for changes in interest rates relates primarily to the Companys cash and cash equivalents and outstanding debt. At September 30, 2009, the Company had
$95.5 million in cash and cash equivalents. Based on the investment interest rate and the balance as of September 30, 2009, a hypothetical 1% decrease in interest rates would decrease interest income by approximately $1.0 million on an annual
basis, as well as decrease the Companys net income and decrease cash flows from operations. The Company places its investments with high credit quality issuers and, by policy, limits the amount of credit exposure to any one issuer. Deposits
with its United States issuers may exceed the amounts of federal deposit insurance provided on such deposits, and deposits held outside the United States are not afforded such protection. The Company has approximately 69.1% of its cash and cash
equivalents outside the United States. The Company is averse to principal loss and ensures the safety and preservation of its invested funds by limiting default, market and reinvestment risk. The Company mitigates default risk by investing in only
the safest and highest credit quality securities and by constantly positioning its portfolio to respond appropriately to a significant reduction in a credit rating of any investment issuer or guarantor. The Company has not experienced any losses on
deposits of cash or cash equivalents.

The Company cannot predict market fluctuations in interest rates and their impact on its variable rate
debt, nor can there be any assurance that fixed rate long-term debt will be available to the Company at favorable rates, if at all. Consequently, future results may differ materially from the estimated adverse changes discussed above. Changes
in interest rates do not affect the amount of interest we pay on our fixed rate senior convertible notes, but do affect the fair value of the debt.

Interest under the Companys 2007 credit facility is computed on a floating rate basis. The 2007 credit facility requires the Company to enter into interest rate swap agreements to protect against fluctuations in the floating rate for
a portion of the outstanding balance for a period of time. On April 18, 2008, March 11, 2009 and March 12, 2009 the Company entered into interest rate swap arrangements that convert a portion of its floating rate interest rate
exposure under the 2007 credit facility to a fixed rate basis. At the time the Company entered into the interest rate swaps, they qualified for hedge accounting treatment. The changes in the fair value of the interest rate swaps were reflected in
the carrying value of the interest rate swap on the balance sheet. As of September 30, 2009, the Company de-designated the swaps and the fair value changes are now recorded in the accompanying Condensed Consolidated Statements of Operations.
The differential to be paid or received on the interest rate swap agreements is accrued and recognized as an adjustment to interest expense as interest rates change. At September 30, 2009, the interest rates swap arrangements hedged the
floating rate interest risk on $40.0 million of the $72.5 million balance then outstanding under the 2007 credit facility. Accordingly, at September 30, 2009, a hypothetical 1% increase in interest rates would increase interest expense by
approximately $0.3 million on an annual basis, as well as decrease the Companys net income and decrease cash flows from operations.

Foreign Currency Risk.

The Company did not have any foreign currency forward or
option contracts open as of September 30, 2009. International revenues represented 28.0% of the Companys total revenues for the three months ended September 30, 2009, and 24.1% of revenues were denominated in foreign currencies.
International revenues represented 30.2% of the Companys total revenues for the nine months ended September 30, 2009, and 16.8% of revenues were denominated in foreign currencies. The Company had an unrealized and realized transactional
foreign currency gain (loss) for the three and nine months ended September 30, 2009 of $0.3 million and $(0.5) million, respectively. For the three and nine months ended September 30, 2009, the transactional gains and losses were primarily
due to settlement of inter-company balances and changes in value of certain cash and other net assets denominated in currencies other than the functional currencies.



47



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Item 4 - Controls and Procedures:

Evaluation of disclosure controls and procedures

The Companys management evaluated, with the participation of the Chief Executive Officer and the Chief Financial Officer, the effectiveness of the Companys disclosure controls and procedures
as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on this evaluation, the Companys principal executive officer and principal financial officer have concluded, as of the end of the period covered by this Quarterly
Report on Form 10-Q, that the Companys disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934) (the Exchange Act) were effective to ensure that information required to be
disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission rules and forms and is accumulated and
communicated to our management, including the principal executive officer and principal financial officer, as appropriate to allow timely decisions regarding required disclosure.

Changes in internal controls over financial reporting

There was no change in the Companys internal control over financial reporting that occurred during the period covered by this Quarterly Report on Form 10-Q that has materially affected, or is
reasonably likely to materially affect, the Companys internal control over financial reporting.



48



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PART II

OTHER INFORMATION

Item 1 - Legal Proceedings:

On October 17, 2008, a purported class action complaint was filed against Epicor and members of
its Board of Directors in Superior Court for Orange County, California, entitled Tola v. Epicor Software at al., Case No. 30-2008-00214327-CU-SL-CXC. On October 30, 2008, plaintiff filed an amended complaint. The amended complaint brought
as a purported class action on behalf of a class of Epicor stockholders, alleged that the Board of Directors breached its fiduciary duties by rejecting and failing properly to consider Elliotts proposal to acquire all of Epicors
outstanding shares of Common Stock, by failing properly to consider other strategic alternatives that may be available to the Company, by failing to maximize shareholder value, and by making misleading disclosures and failing to disclose material
information in its Schedule 14D-9. The amended complaint also alleged that the Board of Directors has breached its fiduciary duty by implementing measures that act as a barrier to Elliotts proposal or to other possible proposals for
acquisition of the Company. The complaint sought declaratory relief and injunctive relief requiring the Board of Directors to act in accordance with its fiduciary duties. The Amended complaint was dismissed without prejudice by the plaintiff on
January 24, 2009.

The Company is subject to other legal proceedings and claims in the normal course of business. The Company is
currently defending such proceedings and claims, and, although the outcome of legal proceedings is inherently uncertain presently, the Company anticipates that it will be able to resolve these matters in a manner that will not have a material
adverse effect on the Companys consolidated financial position, results of operations or cash flows.

Item 1a - Risk Factors:

A description of the risk factors associated with our business is
included under Certain Factors That May Affect Future Results in Managements Discussion and Analysis of Financial Condition and Results of Operations, contained in Item 2 of Part I of this report.

Item 2 - Unregistered Sales of Equity Securities and Use of Proceeds:

Purchases of Equity Securities by the Issuer and Affiliated Purchasers



|                                        |  |                               |  |                            |      |     |                                                                            |   |                                                                                                                 |    
|--------------------------------------- |  | ----------------------------- |  | -------------------------- | ---- | --- | -------------------------------------------------------------------------- | - | --------------------------------------------------------------------------------------------------------------- | ---
|Dates                                   |  | TotalNumberof SharesPurchased |  | AveragePrice PaidPer Share |      |     | Total Number ofSharesPurchased asPart of PubliclyAnnouncedPlans orPrograms |   | MaximumNumber (orApproximateDollar Value) ofShares (or Units)that may Yet BePurchased Underthe Plans orPrograms
|                                        |  | (a)                           |  |                            |      |     |                                                                            |   |                                                                                                                
|July 1, 2009 to July 31, 2009           |  | 1,130                         |  | $                          | 6.41 |     |                                                                            |  |                                                                                                                 | N/A
|August 1, 2009 to August 31, 2009       |  | 4,661                         |  | $                          | 6.50 |     |                                                                            |  |                                                                                                                 | N/A
|September 1, 2009 to September 30, 2009 |  |                              |  | $                          |     |     |                                                                            |  |                                                                                                                 | N/A
|                                        |  |                               |  |                            |      |     |                                                                            |   |                                                                                                                 |    
|Total                                   |  | 5,791                         |  | $                          | 6.48 | (1) |                                                                            |  |                                                                                                                 |    
|                                        |  |                               |  |                            |      |     |                                                                            |   |                                                                                                                 |    



|(1) | Represents the weighted average price per share purchased during the quarter.
|--- | -----------------------------------------------------------------------------



49



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All shares of the Companys common stock purchased listed in column (a) were purchased through a
plan or program not publicly announced and are shares repurchased under the Companys restricted stock programs as consideration for the payment of the required withholding taxes.

Item 6 - Exhibits



| | (a) | Index to Exhibits.
| | --- | ------------------

The list of exhibits contained in the accompanying Index to Exhibits is herein incorporated by reference.

Items 3, 4 and 5 of Part
II are not applicable and have been omitted.



50



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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.



|                       |  |                                                                                                           
|---------------------- |  | ----------------------------------------------------------------------------------------------------------
|                       |  | EPICOR SOFTWARE CORPORATION                                                                               
|                       |  | (Registrant)                                                                                              
|                       | 
|Date: November 6, 2009 |  | /s/    Michael
Pietrini                                                                                   
|                       |  | Michael Pietrini                                                                                          
|                       |  | Chief Financial Officer, Executive Vice President Finance and Administration (Principal
Financial Officer)



51



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Exhibits Index



|            |  |                                                                                                                                                                                                                                                                   |  |         
|----------- |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | --------
|Exhibit No. |  | Description                                                                                                                                                                                                                                                       |  | Location
|1.1         |  | Underwriting Agreement, dated as of May 2, 2007 between the Company, UBS Securities LLC and Lehman Brothers Inc.                                                                                                                                                  |  | (46)    
|            |  |                                                                                                                                                                                                                                                                  
|2.1         |  | Agreement and Plan of Reorganization and Merger dated as of June 27, 1997 among the Company, CSI Acquisition Corp., Clientele Software, Inc., Dale E. Yocum, Pamela J. Yocum, William
L. Mulert. (Schedules not included pursuant to Rule 601(b)(2) of Reg. S-K). |  | (9)     
|            |  |                                                                                                                                                                                                                                                                  
|2.2         |  | Agreement and Plan of Reorganization dated as of November 4, 1997 by and among the Company, FS Acquisition Corp., FocusSoft, Inc., John Lococo, Michael Zimmerman and Joseph
Brumleve. (Schedules not included pursuant to Rule 601(b)(2) of Reg. S-K).           |  | (11)    
|            |  |                                                                                                                                                                                                                                                                  
|2.3         |  | Agreement and Plan of Reorganization by and among the Company, Zoo Acquisition Corp. and DataWorks Corporation (Dataworks), dated as of October 13, 1998, as amended as
of October 30, 1998. (Schedules not included pursuant to Rule 601(b)(2) of Reg. S-K).   |  | (14)    
|            |  |                                                                                                                                                                                                                                                                  
|2.4         |  | Merger Protocol by and between the Company and Scala Business Solutions N.V. dated as of November 14, 2003.                                                                                                                                                       |  | (40)    
|            |  |                                                                                                                                                                                                                                                                  
|2.5         |  | Stock Purchase Agreement dated as of December 6, 2005 by and among the Company, Cougar Acquisition Corporation, CRS Retail Technology Group, Inc., certain principal stockholders of
CRS Retail Technology Group, Inc., and certain other parties.                |  | (43)    
|            |  |                                                                                                                                                                                                                                                                  
|3.1         |  | Second Restated Certificate of Incorporation of the Company.                                                                                                                                                                                                      |  | (1)     
|            |  |                                                                                                                                                                                                                                                                  
|3.2         |  | Certificate of Amendment to Second Restated Certificate of Incorporation.                                                                                                                                                                                         |  | (10)    
|            |  |                                                                                                                                                                                                                                                                  
|3.3         |  | Certificate of Amendment to Second Restated Certificate of Incorporation.                                                                                                                                                                                         |  | (22)    
|            |  |                                                                                                                                                                                                                                                                  
|3.4         |  | Amended and Restated Bylaws of the Company, as currently in effect.                                                                                                                                                                                               |  | (34)    
|            |  |                                                                                                                                                                                                                                                                  
|3.5         |  | Specimen Certificate of Common Stock.                                                                                                                                                                                                                             |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|3.6         |  | Certificate of Designation of Rights, Preferences and Privileges of Series A Junior Participating Preferred Stock.                                                                                                                                                |  | (4)     
|            |  |                                                                                                                                                                                                                                                                  
|3.7         |  | Certificate of Designation of Preferences of Series C Preferred Stock.                                                                                                                                                                                            |  | (6)     
|            |  |                                                                                                                                                                                                                                                                  
|3.8         |  | Certificate of Designation of Preferences of Series D Preferred Stock.                                                                                                                                                                                            |  | (17)    
|            |  |                                                                                                                                                                                                                                                                  
|4.1         |  | Amended and Restated Preferred Stock Rights Agreement, dated as of October 27, 2004, between the Company and Mellon Investor Services LLC, as Rights Agent.                                                                                                       |  | (54)    
|            |  |                                                                                                                                                                                                                                                                  
|4.2         |  | Amendment No. 1 to the Amended and Restated Preferred Rights Stock Agreement, dated as of February 24, 2009, by and between the Company and Mellon Investor Services LLC, as Rights
Agent.                                                                        |  | (55)    
|            |  |                                                                                                                                                                                                                                                                  
|4.3         |  | First Supplemental Indenture between the Company and U.S. Bank National Association as trustee dated May 8, 2007.                                                                                                                                                 |  | (47)    
|            |  |                                                                                                                                                                                                                                                                  
|10.1*       |  | Platinum Software Corporation 1990 Incentive Stock Option, Nonqualified Stock Option and Restricted Stock Purchase Plan (the 1990 Plan).                                                                                                                        |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.2*       |  | Form of Incentive Option Agreement pertaining to the 1990 Plan.                                                                                                                                                                                                   |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.3*       |  | Form of Nonqualified Stock Option Agreement pertaining to the 1990 Plan.                                                                                                                                                                                          |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.4*       |  | Form of Restricted Share Agreement pertaining to the 1990 Plan.                                                                                                                                                                                                   |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.5        |  | Form of Indemnification Agreement for Officers and Directors of the Company.                                                                                                                                                                                      |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.6*       |  | Platinum Software Corporation Employee Stock Purchase Plan, as amended.                                                                                                                                                                                           |  | (2)     
|            |  |                                                                                                                                                                                                                                                                  
|10.10*      |  | 1993 Nonqualified Stock Option Plan.                                                                                                                                                                                                                              |  | (3)     
|            |  |                                                                                                                                                                                                                                                                  
|10.11*      |  | Form of Nonqualified Stock Option Agreement pertaining to the 1993 Nonqualified Stock Option Plan.                                                                                                                                                                |  | (3)     
|            |  |                                                                                                                                                                                                                                                                  
|10.12*      |  | 1994 Incentive Stock Option, Non-qualified Stock Option and Restricted Stock Purchase Plan.                                                                                                                                                                       |  | (31)    
|            |  |                                                                                                                                                                                                                                                                  
|10.13*      |  | Form of Non-qualified Stock Option Agreement pertaining to the 1994 Plan.                                                                                                                                                                                         |  | (31)    
|            |  |                                                                                                                                                                                                                                                                  
|10.28       |  | Stock Purchase Agreement dated September 22, 1994 between the Company and the Series B Preferred Stock Investors.                                                                                                                                                 |  | (6)     
|            |  |                                                                                                                                                                                                                                                                  
|10.29       |  | Registration Rights Agreement dated September 22, 1994 between the Company and the Series B Preferred Stock Investors.                                                                                                                                            |  | (6)     
|            |  |                                                                                                                                                                                                                                                                  
|10.30       |  | Amendment to Stock Purchase Agreement dated May 26, 1995 between the Company and the Series C Preferred Stock Investors.                                                                                                                                          |  | (6)     



52



---

|       |  |                                                                                                                                                                                                            |  |     |  
|------ |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | --- | -
|       |  |                                                                                                                                                                                                           
|10.31  |  | Amendment to Registration Rights Agreement dated May 26, 1995 between the Company and the Series C Preferred Stock Investors.                                                                              |  | (6  | )
|       |  |                                                                                                                                                                                                           
|10.33* |  | Employment Offer Letter with L. George Klaus dated February 7, 1996.                                                                                                                                       |  | (7  | )
|       |  |                                                                                                                                                                                                           
|10.34* |  | Restricted Stock Purchase Agreement between the Company and L. George Klaus dated as of February 7, 1996.                                                                                                  |  | (7  | )
|       |  |                                                                                                                                                                                                           
|10.44* |  | 1996 Nonqualified Stock Option Plan and Form of Nonqualified Option Agreement.                                                                                                                             |  | (8  | )
|       |  |                                                                                                                                                                                                           
|10.45* |  | Platinum Software Corporation Clientele Incentive Stock Plan.                                                                                                                                              |  | (8  | )
|       |  |                                                                                                                                                                                                           
|10.47* |  | 1997 Nonqualified Stock Option Plan.                                                                                                                                                                       |  | (12 | )
|       |  |                                                                                                                                                                                                           
|10.48* |  | Amended and Restated 1998 Nonqualified Stock Option Plan.                                                                                                                                                  |  | (15 | )
|       |  |                                                                                                                                                                                                           
|10.49  |  | Software Distribution License Agreement with FRx Software Corporation, as amended to date.                                                                                                                 |  | (15 | )
|       |  |                                                                                                                                                                                                           
|10.52* |  | DataWorks 1995 Equity Incentive Plan, as amended (Equity Plan).                                                                                                                                          |  | (18 | )
|       |  |                                                                                                                                                                                                           
|10.54* |  | DataWorks 1995 Non-Employee Directors Stock Option Plan, as amended.                                                                                                                                      |  | (18 | )
|       |  |                                                                                                                                                                                                           
|10.55  |  | Sublease Agreement dated November 22, 1991 between DataWorks and Titan Corporation (Sublease).                                                                                                           |  | (16 | )
|       |  |                                                                                                                                                                                                           
|10.56  |  | First Amendment to Sublease dated December 1, 1994.                                                                                                                                                        |  | (16 | )
|       |  |                                                                                                                                                                                                           
|10.57  |  | Lease Agreement dated January 16, 1997 between DataWorks and Whiop Real Estate Limited Partnership.                                                                                                        |  | (18 | )
|       |  |                                                                                                                                                                                                           
|10.58* |  | Interactive Group, Inc. (Interactive) 1995 Stock Option Plan, as amended (the Interactive Option Plan).                                                                                                |  | (19 | )
|       |  |                                                                                                                                                                                                           
|10.59* |  | Form of Incentive Stock Option Plan under the Interactive Option Plan.                                                                                                                                     |  | (20 | )
|       |  |                                                                                                                                                                                                           
|10.61  |  | Lease between James S. Hekiman and William Finard, as Trustees of the Burlington Woods Office Trust No. 11 under a declaration of trust dated September 10, 1980 and Interactive
dated September 23, 1991. |  | (20 | )
|       |  |                                                                                                                                                                                                           
|10.62* |  | 1997 Nonstatutory Stock Plan of Interactive.                                                                                                                                                               |  | (21 | )
|       |  |                                                                                                                                                                                                           
|10.63  |  | Single Tenant lease between ADI Research Partners, LP and DataWorks, dated as of August 14, 1998.                                                                                                          |  | (23 | )
|       |  |                                                                                                                                                                                                           
|10.64  |  | 1999 Merger Transition Nonstatutory Stock Option Plan.                                                                                                                                                     |  | (24 | )
|       |  |                                                                                                                                                                                                           
|10.65  |  | Trademark License Agreement between the Company and Platinum Technology, Inc. dated as of January 14, 1999.                                                                                                |  | (29 | )
|       |  |                                                                                                                                                                                                           
|10.66  |  | Value Added Reseller Agreement with Ardent Software, dated January 1, 1999.                                                                                                                                |  | (29 | )
|       |  |                                                                                                                                                                                                           
|10.67* |  | Amended and Restated 1999 Nonstatutory Stock Option Plan.                                                                                                                                                  |  | (25 | )
|       |  |                                                                                                                                                                                                           
|10.68  |  | Bracknell Lease Agreement dated May 19, 1999.                                                                                                                                                              |  | (26 | )
|       |  |                                                                                                                                                                                                           
|10.70* |  | Nonstatutory Stock Option Agreement with Richard L. Roll dated November 16, 1999.                                                                                                                          |  | (37 | )
|       |  |                                                                                                                                                                                                           
|10.71* |  | Nonstatutory Stock Option Agreement with Richard L. Roll dated November 16, 1999.                                                                                                                          |  | (37 | )
|       |  |                                                                                                                                                                                                           
|10.72  |  | Loan and Security Agreement by and among the Company as borrower and Foothill Capital Corporation as lender dated as of July 26, 2000.                                                                     |  | (27 | )
|       |  |                                                                                                                                                                                                           
|10.73  |  | Amendment to Loan and Security Agreement dated November 20, 2000.                                                                                                                                          |  | (28 | )
|       |  |                                                                                                                                                                                                           
|10.74  |  | Amendment to Loan and Security Agreement dated May 21, 2001.                                                                                                                                               |  | (30 | )
|       |  |                                                                                                                                                                                                           
|10.75* |  | Amendment to Note Secured by Stock Pledge Agreement dated February 7, 2001 by and between the Company and L. George Klaus.                                                                                 |  | (32 | )
|       |  |                                                                                                                                                                                                           
|10.76* |  | Amendment to Unsecured Note dated February 7, 2001 by and between the Company and L. George Klaus.                                                                                                         |  | (32 | )
|       |  |                                                                                                                                                                                                           
|10.77* |  | Amended Management Retention Agreement dated as of March 1, 2007 by and between the Company and L. George Klaus.                                                                                           |  | (38 | )
|       |  |                                                                                                                                                                                                           
|10.78  |  | Amendment to Loan and Security Agreement dated June 25, 2002.                                                                                                                                              |  | (33 | )
|       |  |                                                                                                                                                                                                           
|10.79* |  | 2002 Employee Stock Purchase Plan.                                                                                                                                                                         |  | (35 | )
|       |  |                                                                                                                                                                                                           
|10.80  |  | Series D Preferred Stock Purchase Agreement dated as of February 11, 2003 by and among the Company and certain Purchasers.                                                                                 |  | (17 | )
|       |  |                                                                                                                                                                                                           
|10.81* |  | Employment Offer Letter with Michael A. Piraino dated April 30, 2003.                                                                                                                                      |  | (39 | )
|       |  |                                                                                                                                                                                                           
|10.82  |  | Lease Agreement dated October 14, 2003 between the Company and Koll Center Irvine Number Two, L.L.C.                                                                                                       |  | (40 | )
|       |  |                                                                                                                                                                                                           
|10.83* |  | Compromise Agreement with Andreas Kemi effective August 13, 2005.                                                                                                                                          |  | (13 | )
|       |  |                                                                                                                                                                                                           
|10.84* |  | Final Statement of Account under Employment Agreement with Andreas Kemi dated September 6, 2004.                                                                                                           |  | (13 | )



53



---

|        |  |                                                                                                                                                                                                                          |  |     |  
|------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  | --- | -
|        |  |                                                                                                                                                                                                                         
|10.85*  |  | Consulting Agreement dated October 18, 2004 between the Company and CHB Management GmbH, a Swiss Corporation.                                                                                                            |  | (13 | )
|        |  |                                                                                                                                                                                                                         
|10.86   |  | Credit Agreement by and among the Company, the Lenders party thereto, and KeyBank National Association, as Administrative Agent, dated March 29, 2005.                                                                   |  | (41 | )
|        |  |                                                                                                                                                                                                                         
|10.87*  |  | 2005 Stock Incentive Plan.                                                                                                                                                                                               |  | (42 | )
|        |  |                                                                                                                                                                                                                         
|10.88*  |  | Deferred Compensation Plan.                                                                                                                                                                                              |  | (42 | )
|        |  |                                                                                                                                                                                                                         
|10.89   |  | Credit Agreement by and among the Company, the Lenders party thereto, and KeyBank National Association, as Administrative Agent, dated March 30, 2006 (the 2006 Credit
Agreement).                                     |  | (44 | )
|        |  |                                                                                                                                                                                                                         
|10.91*  |  | Management Retention Agreement, dated May 26, 2006 between the Company and L. George Klaus.                                                                                                                              |  | (45 | )
|        |  |                                                                                                                                                                                                                         
|10.92*  |  | Form of Notice of Restricted Stock Award and Restricted Stock Purchase Agreement.                                                                                                                                        |  | (45 | )
|        |  |                                                                                                                                                                                                                         
|10.93*  |  | Amended Management Retention Agreement, dated March 1, 2007, between the Company and L. George Klaus.                                                                                                                    |  | (48 | )
|        |  |                                                                                                                                                                                                                         
|10.94   |  | First Amendment to the 2006 Credit Agreement, dated as of May 1, 2007, among the Company, the Lenders party thereto, and KeyBank National Association, as Administrative
Agent.                                          |  | (46 | )
|        |  |                                                                                                                                                                                                                         
|10.95*  |  | Amended and Restated 2007 Stock Incentive Plan (the 2007 Plan).                                                                                                                                                        |  | (5  | )
|        |  |                                                                                                                                                                                                                         
|10.96*  |  | Form of Time-Based Restricted Stock Agreement under the 2007 Plan.                                                                                                                                                       |  | (49 | )
|        |  |                                                                                                                                                                                                                         
|10.97*  |  | Form of Performance-Based Restricted Stock Agreement under the 2007 Plan.                                                                                                                                                |  | (49 | )
|        |  |                                                                                                                                                                                                                         
|10.98   |  | Implementation Agreement between NSB Retail Systems Plc and the Company, dated December 17, 2007.                                                                                                                        |  | (50 | )
|        |  |                                                                                                                                                                                                                         
|10.99   |  | Recommended Proposals for the Cash Acquisition of NSB Retail Systems Plc by the Company, dated December 17, 2007.                                                                                                        |  | (50 | )
|        |  |                                                                                                                                                                                                                         
|10.100  |  | Credit Agreement dated December 16, 2007 by and among the Company, the Guarantors identified therein, the Lenders identified therein and Bank of America, N.A., as Administrative
Agent (the 2007 Credit Agreement).   |  | (51 | )
|        |  |                                                                                                                                                                                                                         
|10.101  |  | Security and Pledge Agreement dated December 16, 2007 by and between the Company, the Obligors identified therein and Bank of America, N.A., as Administrative Agent.                                                    |  | (51 | )
|        |  |                                                                                                                                                                                                                         
|10.102  |  | First Amendment to the 2007 Credit Agreement, dated February 11, 2008, by and among the Company, the Guarantors identified therein, the Lenders identified therein and Bank of
America, N.A., as Administrative Agent.   |  | (51 | )
|        |  |                                                                                                                                                                                                                         
|10.103  |  | Notice of Increase of Aggregate Revolving Commitment, dated February 11, 2008, pursuant to 2007 Credit Agreement.                                                                                                        |  | (51 | )
|        |  |                                                                                                                                                                                                                         
|10.104* |  | Management Retention Agreement between the Company and Thomas Kelly, dated February 19, 2008.                                                                                                                            |  | (52 | )
|        |  |                                                                                                                                                                                                                         
|10.105* |  | Letter Agreement between the Company and Mark Duffell, dated February 19, 2008.                                                                                                                                          |  | (52 | )
|        |  |                                                                                                                                                                                                                         
|10.106  |  | Second Amendment dated April 11, 2008, to the 2007 Credit Agreement, by and among the Company, the Guarantors identified therein, the Lenders identified therein and Bank of America,
N.A., as Administrative Agent.     |  | (36 | )
|        |  |                                                                                                                                                                                                                         
|10.107* |  | Form of Stock Option Agreement under the 2007 Plan.                                                                                                                                                                      |  | (5  | )
|        |  |                                                                                                                                                                                                                         
|10.108  |  | Third Amendment dated December 30, 2008, to the 2007 Credit Agreement, by and among the Company, the Guarantors identified therein, the Lenders identified therein and Bank of
America, N.A., as Administrative Agent.   |  | (53 | )
|        |  |                                                                                                                                                                                                                         
|10.109* |  | Management Retention Agreement between the Company and L. George Klaus, dated January 19, 2009.                                                                                                                          |  | (56 | )
|        |  |                                                                                                                                                                                                                         
|10.110  |  | Agreement, dated as of February 24, 2009, by and among the Company and Elliott Associates, L.P., and its wholly-owned subsidiaries, Elliott International, L.P. and Elliott
International Capital Advisers Inc.          |  | (57 | )
|        |  |                                                                                                                                                                                                                         
|10.111* |  | Management Retention Agreement between the Company and Michael Pietrini, dated April 15, 2009.                                                                                                                           |  | (58 | )
|        |  |                                                                                                                                                                                                                         
|10.112  |  | Letter Agreement between the Company and Thomas F. Kelly dated February 24, 2009.                                                                                                                                        |  | (59 | )
|        |  |                                                                                                                                                                                                                         
|10.113  |  | Fourth Amendment dated September 30, 2009, to the 2007 Credit Agreement, by and among the Company, the Guarantors identified therein, the Lenders identified therein and Bank of
America, N.A., as Administrative Agent. |  | (60 | )



54



---

|     |  |                                                                                                                                                                                    |  | 
|---- |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |  | 
|     |  |                                                                                                                                                                                   
|31.1 |  | Certification by Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                |  | 
|     |  |                                                                                                                                                                                   
|31.2 |  | Certification by Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.                                                                                |  | 
|     |  |                                                                                                                                                                                   
|32.1 |  | Certification by the Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002. |  | 



|* | Management contract or compensatory plan or arrangement.
|- | --------------------------------------------------------



|(1) | Incorporated by reference to the Companys Registration Statement on Form S-1, Reg. No. 33-57294.
|--- | -------------------------------------------------------------------------------------------------



|(2) | Incorporated by reference to the Companys Registration Statement on Form S-1, Reg. No. 33-51566.
|--- | -------------------------------------------------------------------------------------------------



|(3) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended June 30, 1993.
|--- | -------------------------------------------------------------------------------------------------------



|(4) | Incorporated by reference to the Companys Registration Statement on Form 8-A, dated April 14, 1994.
|--- | ----------------------------------------------------------------------------------------------------



|(5) | Incorporated by reference to the Companys Current Report on Form 8-K filed on June 10, 2009.
|--- | ---------------------------------------------------------------------------------------------



|(6) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended June 30, 1995.
|--- | -------------------------------------------------------------------------------------------------------



|(7) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 1996.
|--- | --------------------------------------------------------------------------------------------------------------



|(8) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended June 30, 1997.
|--- | -------------------------------------------------------------------------------------------------------



|(9) | Incorporated by reference to the Companys Current Report on Form 8-K filed on July 11, 1997.
|--- | ---------------------------------------------------------------------------------------------



|(10) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended December 31, 1996.
|---- | -----------------------------------------------------------------------------------------------------------------



|(11) | Incorporated by reference to the Companys Current Report on Form 8-K filed on November 26, 1997.
|---- | -------------------------------------------------------------------------------------------------



|(12) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 1997.
|---- | ------------------------------------------------------------------------------------------------------------------



|(13) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended December 31, 2004.
|---- | -----------------------------------------------------------------------------------------------------------



|(14) | Incorporated by reference to the DataWorks Schedule 13D and Schedule 13D/A filed on October 23, 1998 and November 6, 1998, respectively.
|---- | ----------------------------------------------------------------------------------------------------------------------------------------



|(15) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended June 30, 1998.
|---- | -------------------------------------------------------------------------------------------------------



|(16) | Incorporated by reference to the DataWorks Registration Statement on Form S B-2 (No. 33-97022LA) or amendments thereto.
|---- | -----------------------------------------------------------------------------------------------------------------------



|(17) | Incorporated by reference to the Companys Current Report on Form 8-K dated February 18, 2003.
|---- | ----------------------------------------------------------------------------------------------



|(18) | Incorporated by reference to the DataWorks Annual Report on Form 10-K for the year ended December 31, 1996.
|---- | -----------------------------------------------------------------------------------------------------------



55



---

|(19) | Incorporated by reference to the Interactive Group, Inc. Annual Report on Form 10-K for the year ended December 31, 1996.
|---- | -------------------------------------------------------------------------------------------------------------------------



|(20) | Incorporated by reference to the Interactive Group, Inc. Registration Statement on Form S-1, Registration No. 33-90816.
|---- | -----------------------------------------------------------------------------------------------------------------------



|(21) | Incorporated by reference to the Interactive Group, Inc. Registration Statement on Form S-8, Registration No. 333-30259.
|---- | ------------------------------------------------------------------------------------------------------------------------



|(22) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2004.
|---- | ------------------------------------------------------------------------------------------------------------------



|(23) | Incorporated by reference to the Companys Annual Transition Report on Form 10-KT for the period ended December 31, 1998.
|---- | -------------------------------------------------------------------------------------------------------------------------



|(24) | Incorporated by reference to the Companys Registration Statement on Form S-8, Registration No. 333-85105.
|---- | ----------------------------------------------------------------------------------------------------------



|(25) | Incorporated by reference to the Companys Registration Statement on Form S-8, Registration No. 333-107738.
|---- | -----------------------------------------------------------------------------------------------------------



|(26) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 1999.
|---- | -------------------------------------------------------------------------------------------------------------



|(27) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended September 30, 2000.
|---- | ------------------------------------------------------------------------------------------------------------------



|(28) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended December 31, 2000.
|---- | -----------------------------------------------------------------------------------------------------------



|(29) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 1999.
|---- | --------------------------------------------------------------------------------------------------------------



|(30) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 2001.
|---- | -------------------------------------------------------------------------------------------------------------



|(31) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended June 30, 1994.
|---- | -------------------------------------------------------------------------------------------------------



|(32) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended December 31, 2001.
|---- | -----------------------------------------------------------------------------------------------------------



|(33) | Incorporated by to the Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 2002.
|---- | ---------------------------------------------------------------------------------------------------



|(34) | Incorporated by reference to the Companys Current Report on Form 8-K filed on February 2, 2009.
|---- | ------------------------------------------------------------------------------------------------



|(35) | Incorporated by reference to the Companys Registration Statement on Form S-8, Registration No. 333-97063.
|---- | ----------------------------------------------------------------------------------------------------------



|(36) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 2008.
|---- | --------------------------------------------------------------------------------------------------------------



|(37) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended December 31, 1999.
|---- | -----------------------------------------------------------------------------------------------------------



|(38) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 2007.
|---- | --------------------------------------------------------------------------------------------------------------



56



---

|(39) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 2003.
|---- | -------------------------------------------------------------------------------------------------------------



|(40) | Incorporated by reference to the Companys Annual Report on Form 10-K for the year ended December 31, 2003.
|---- | -----------------------------------------------------------------------------------------------------------



|(41) | Incorporated by reference to the Companys Current Report on Form 8-K filed on April 4, 2005.
|---- | ---------------------------------------------------------------------------------------------



|(42) | Incorporated by reference to the Companys Registration Statement on Form S-8, Registration No. 333-127163.
|---- | -----------------------------------------------------------------------------------------------------------



|(43) | Incorporated by reference to the Companys Current Report on Form 8-K filed on December 12, 2005.
|---- | -------------------------------------------------------------------------------------------------



|(44) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 2006.
|---- | --------------------------------------------------------------------------------------------------------------



|(45) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended June 30, 2006.
|---- | -------------------------------------------------------------------------------------------------------------



|(46) | Incorporated by reference to the Companys Current Report on Form 8-K/A filed on May 8, 2007.
|---- | ---------------------------------------------------------------------------------------------



|(47) | Incorporated by reference to the Companys Current Report on Form 8-K filed on May 14, 2007.
|---- | --------------------------------------------------------------------------------------------



|(48) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 2007.
|---- | --------------------------------------------------------------------------------------------------------------



|(49) | Incorporated by reference to the Companys Registration Statement on Form S-8, Registration No. 333-143820.
|---- | -----------------------------------------------------------------------------------------------------------



|(50) | Incorporated by reference to the Companys Current Report on Form 8-K filed on February 13, 2008.
|---- | -------------------------------------------------------------------------------------------------



|(51) | Incorporated by reference to the Companys Current Report on Form 10-K for the year ended December 31, 2007.
|---- | ------------------------------------------------------------------------------------------------------------



|(52) | Incorporated by reference to the Companys Current Report on Form 8-K filed on February 22, 2008.
|---- | -------------------------------------------------------------------------------------------------



|(53) | Incorporated by reference to the Companys Registration Statement on Form 8-A/A, filed on November 1, 2004.
|---- | -----------------------------------------------------------------------------------------------------------



|(54) | Incorporated by reference to the Companys Registration Statement on Form 8-A/A, filed on March 2, 2009.
|---- | --------------------------------------------------------------------------------------------------------



|(55) | Incorporated by reference to the Companys Current Report on Form 8-K filed on January 5, 2009.
|---- | -----------------------------------------------------------------------------------------------



|(56) | Incorporated by reference to the Companys Current Report on Form 8-K filed on February 6, 2009.
|---- | ------------------------------------------------------------------------------------------------



|(57) | Incorporated by reference to the Companys Current Report on Form 8-K filed on March 2, 2009.
|---- | ---------------------------------------------------------------------------------------------



|(58) | Incorporated by reference to the Companys Current Report on Form 8-K filed on April 21, 2009.
|---- | ----------------------------------------------------------------------------------------------



|(59) | Incorporated by reference to the Companys Quarterly Report on Form 10-Q for the quarter ended March 31, 2009.
|---- | --------------------------------------------------------------------------------------------------------------



|(60) | Incorporated by reference to the Companys Current Report on Form 8-K filed on October 6, 2009.
|---- | -----------------------------------------------------------------------------------------------



57