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                                                                    EXHIBIT 99.1
 
        SAFE HARBOR COMPLIANCE STATEMENT FOR FORWARD LOOKING STATEMENTS
 
     You should consider carefully the following factors in evaluating us and
our business. The risks and uncertainties described below are not the only ones
we face. Additional risks and uncertainties not presently known to us, which we
currently deem immaterial or that are similar to those faced by other companies
in our industry or business in general, may also impair our business operations.
If any of the following risks actually occurs, our business, financial condition
or results of future operations could be materially and adversely affected. In
such case, the trading price of our common stock could decline, and you could
lose all or part of your investment.
 
OUR OPERATING RESULTS COULD FLUCTUATE, CAUSING OUR STOCK PRICE TO FALL
 
     Our revenues and operating results could vary substantially from quarter to
quarter. If our quarterly revenues or operating results fall below the
expectations of investors or public market analysts, the price of our common
stock could fall substantially. Our quarterly revenues and operating results may
vary as a result of a number of factors, including:
 
     - changes in the demand for our products;
 
     - the level of product and price competition;
 
     - the length of our sales and implementation process;
 
     - our ability to control costs;
 
     - the size and timing of individual transactions;
 
     - the mix of products and services sold;
 
     - software defects and other product quality problems;
 
     - any delay in or cancellation of customer installations;
 
     - our success in expanding our direct sales force and indirect distribution
       channels;
 
     - the timing of new product introductions and enhancements by us or our
       competitors;
 
     - customer order deferrals in anticipation of enhancements or new products
       offered by us or our competitors;
 
     - changes in foreign currency exchange rates;
 
     - customers' fiscal constraints; and
 
     - general economic conditions.
 
     In addition, a limited number of relatively large customer orders has
accounted for and is likely to continue to account for a substantial portion of
our total revenues in any particular quarter. Any delay or deferral of customer
orders may cause significant variations in our operating results from quarter to
quarter. A high percentage of our costs are for staffing and operating expenses
and are fixed in the short term based on anticipated revenue levels. Therefore,
variations between anticipated order dates and actual order dates, as well as
non-recurring or unanticipated large orders, can cause significant variations in
our operating results from quarter to quarter. Please see Item 7: "Management's
Discussion and Analysis of Financial Condition and Results of
Operations -- Results of Operations."
 
OUR LENGTHY SALES AND IMPLEMENTATION CYCLE COULD ADVERSELY AFFECT US
 
     If we experience delays in, or cancellation of, sales or implementations of
our products and services, our business and financial results could be hurt. To
sell our products, we generally must provide a significant level
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of education to prospective customers regarding the use and benefits of our
products. In addition, prospective customers must make a significant commitment
of resources in connection with the implementation of our products, which
typically requires substantial integration efforts by us or our customer. For
these and other reasons, the length of time between the date of initial contact
with the potential customer and the installation and use of our products is
typically six months or more, and may be subject to delays over which we have
little or no control. Our implementation cycle could be lengthened in the future
by increases in the size and complexity of our installations and in the number
of third-party systems with which our products must integrate. In addition, any
unexpected delays in individual implementations could expose us to liability
claims from our customers.
 
OUR OPERATING RESULTS ARE SUBSTANTIALLY DEPENDENT ON ONE PRODUCT LINE AND THE
MARKET FOR CALL CENTER SOLUTIONS
 
     We currently derive substantially all of our revenues from sales of our
PhoneFrame Explorer and upgrades of our older PhoneFrame CS products and related
services. We introduced PhoneFrame CS in early 1995 and PhoneFrame Explorer in
late 1997. We are currently beta testing our new Enterprise Explorer line of
blended call center products and expect to begin commercial shipment later this
year. We anticipate that a significant portion of our future revenue may be
attributable to our Enterprise Explorer product line. Although we intend to
enhance these products and develop related products, we expect to continue to
focus on providing call center solutions as our primary line of business. As a
result, any factor adversely affecting the market for call center solutions in
general, or the PhoneFrame products in particular, could hurt our business and
financial results. We may face potential charges resulting from the impact of
having to write down inventory of outdated products that cannot be sold. The
market for call center systems is intensely competitive, highly fragmented and
subject to rapid change. Our future success will depend on continued growth in
the market for call center systems. If this market fails to grow or grows more
slowly than we currently anticipate, our business and financial results would be
hurt.
 
WE RELY ON A FEW CUSTOMERS FOR A SIGNIFICANT PORTION OF OUR REVENUES
 
     We have derived and believe that we will continue to derive a significant
portion of our revenues in any period from a limited number of large corporate
clients. In 1998, our five largest customers accounted for 23.2% of our total
revenues. During 1997, our five largest customers accounted for 27.9% of our
total revenues. Although the specific customers may change from period to
period, we expect that large sales to a limited number of customers will
continue to account for a significant percentage of our revenues in any
particular period for the foreseeable future. Therefore, the loss, deferral or
cancellation of an order could have a significant impact on our operating
results in a particular quarter. Our current customers may not place additional
orders and we may not obtain orders of similar magnitude from other customers.
If we lose any major customer, suffer any reduction, delay in or cancellation of
orders by any such customer or fail to market successfully to new customers, our
business and financial results could be hurt.
 
THERE ARE MANY RISKS ASSOCIATED WITH INTERNATIONAL OPERATIONS
 
     Our sales outside the United States accounted for 21.0%, 18.4% and 24.8% of
our total revenues in 1996, 1997 and 1998, respectively. A significant element
of our business strategy is to continue expansion of our operations in
international markets. This expansion will continue to require significant
management attention and financial resources to develop international sales
channels. Because of the difficulty in penetrating new markets, we may not be
able to maintain or increase international revenues.
 
     Our international operations are subject to inherent risks, including:
 
     - the impact of possible recessionary environments in economies outside the
       United States;
 
     - changes in legal and regulatory requirements, including those relating to
       telemarketing activities;
 
     - changes in tariffs;
 
     - seasonality of sales;
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     - the costs of localizing products for foreign markets and integrating
       products with foreign system components;
 
     - longer accounts receivable collection periods and greater difficulty in
       accounts receivable collection;
 
     - difficulties and costs of staffing and managing foreign operations;
 
     - reduced protection for intellectual property rights in some countries;
 
     - potentially adverse tax consequences;
 
     - political and economic instability; and
 
     - the higher cost of foreign service delivery.
 
     While our expenses incurred in foreign countries typically are denominated
in the local currencies, revenues generated by our international sales typically
are paid in U.S. dollars or British pounds. Accordingly, while our exposure to
currency fluctuations to date has been insignificant, we could experience
fluctuations in currency exchange rates in the future that would have a material
adverse impact on our international operations. We currently do not engage in
currency hedging activities.
 
OUR GROWTH IS DEPENDENT UPON THE SUCCESSFUL DEVELOPMENT OF OUR DIRECT AND
INDIRECT SALES CHANNELS
 
     We currently sell our products domestically primarily through our direct
sales force and internationally through both direct and indirect sales channels.
We support our customers with our internal technical and customer support staff.
Our ability to achieve significant revenue growth in the future will greatly
depend on our ability to recruit and train sufficient technical, customer
support and direct sales personnel. We have in the past and may in the future
experience difficulty in recruiting qualified sales, technical and support
personnel. If we are unable to rapidly and effectively expand our direct sales
force and our technical and support staff, our business and financial results
could be hurt.
 
     We believe that our future growth also will depend on developing and
maintaining successful indirect sales channels, including value added resellers,
or VARs, and distributors. Our strategy is to continue to increase the
proportion of customers served through these indirect channels. We are currently
investing, and plan to continue to invest, significant resources to develop
these indirect channels. This could adversely affect our operating results if
these efforts do not generate revenues necessary to offset this investment.
Also, our inability to recruit and retain qualified VARs and distributors could
adversely affect our results of operations. Because lower unit prices are
typically charged on sales made through indirect channels, increased indirect
sales could adversely affect our average selling prices and result in lower
gross margins. In addition, sales of our products through indirect channels will
reduce our gross profits from our services as the VARs and distributors provide
these services. As indirect sales increase, our direct contact with our customer
base will decrease, and we may have more difficulty accurately forecasting
sales, evaluating customer satisfaction and recognizing emerging customer
requirements. In addition, our VARs and distributors may develop, acquire or
market products competitive with our products.
 
     Our strategy of marketing our products directly to customers and indirectly
through VARs and distributors may result in distribution channel conflicts. Our
direct sales efforts may compete with those of our indirect channels and, to the
extent different VARs and distributors target the same customers, VARs and
distributors may also come into conflict with each other. Any channel conflicts
which develop may have a material adverse effect on our relationships with VARs
and distributors or hurt our ability to attract new VARs and distributors.
Please see Item 1: "Business -- Strategy" and "-- Sales and Marketing."
 
THERE ARE SEVERAL RISKS ASSOCIATED WITH OUR ACQUISITION STRATEGY
 
     We may in the future engage in selective acquisitions of businesses that
are complementary to ours, including other providers of contact management or
CTI solutions or technology. While we have from time to time in the past
considered acquisition opportunities, we have never acquired a significant
business and have no existing agreements or commitments to effect any
acquisition. Accordingly, we may not be able to identify
 
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suitable acquisition candidates available for sale at reasonable prices,
consummate any acquisition or successfully integrate any acquired business into
our operations. Further, acquisitions may involve a number of additional risks,
including diversion of management's attention, failure to retain key acquired
personnel, unanticipated events or circumstances and legal liabilities, some or
all of which could hurt our business and financial results. Problems with an
acquired business could have a material adverse impact on our performance as a
whole.
 
     If we engage in acquisitions in the future, we might finance such
acquisitions with the proceeds from public offerings as well as with possible
debt financing, the issuance of additional equity securities (common or
preferred stock) or a combination of the foregoing. We may not be able to
arrange adequate financing on acceptable terms. If we were to proceed with one
or more significant future acquisitions in which the consideration consisted of
cash, a substantial portion of our available cash could be used to consummate
the acquisitions. If we were to consummate one or more significant acquisitions
in which the consideration consisted of stock, our shareholders could suffer
significant dilution of their interests in us.
 
     Many business acquisitions must be accounted for using purchase accounting.
Most of the businesses that might become attractive acquisition candidates for
us are likely to have significant intangible assets. If we acquire these
businesses and are required to account for them as a purchase, we would
typically be required to recognize substantial goodwill amortization charges,
reducing future earnings. In addition, such acquisitions could involve
non-recurring acquisition-related charges, such as the write-off or write-down
of software development costs or other intangible items.
 
WE MAY BE CONFRONTED WITH DEFECTS IN OUR SOFTWARE OR THE INABILITY TO ACQUIRE
THIRD-PARTY SOFTWARE OR HARDWARE THAT IS ERROR-FREE
 
     Software products as complex as those we offer may contain errors that
could be detected at any point in the products' life cycles. We have, in the
past, discovered software errors in certain of our products and have experienced
delays in shipment or implementation of products during the period required to
correct these errors. Despite extensive testing by us and by current and
potential customers, errors may still be found. This could result in a loss of,
or delay in, market acceptance and sales, diversion of development resources,
injury to our reputation or increased service and warranty cost. In particular,
the call center environment is characterized by a wide variety of standard and
non-standard configurations that make pre-release testing for programming or
compatibility errors very difficult and time consuming and limit our ability to
uncover all defects prior to shipment and installation at a customer's location.
Certain software used in our products is licensed by us from third parties, and
our products are designed to operate on certain hardware platforms manufactured
by third parties. Such third-party software or hardware may contain errors that
we are dependent upon the third-party to correct.
 
WE MAY FACE LIABILITY TO CLIENTS IF OUR SYSTEMS FAIL
 
     Our products are often critical to the operations of our clients'
businesses and provide benefits that may be difficult to quantify. If our
product or a client's system fails, the client could make a claim for
substantial damages against us, regardless of our responsibility for such
failure. Although we attempt to limit contractually our liability for damages
arising from product failures or negligent acts or omissions, the limitations of
liability set forth in our contracts may not be enforceable in all instances and
may not otherwise protect us from liability for damages. Although we maintain
general liability insurance coverage, including coverage for product liability
and errors or omissions, this coverage may not continue to be available on
reasonable terms or in sufficient amounts to cover one or more large claims. In
addition, the insurer might disclaim coverage as to any future claim. If we
experience one or more large claims against us that exceed available insurance
coverage or changes in our insurance policies, including premium increases or
the imposition of large deductible or co-insurance requirements, our business
and financial results could be hurt.
 
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WE MUST CONTINUE TO ADVANCE OUR TECHNOLOGY AND COMPLY WITH INDUSTRY REQUIREMENTS
TO REMAIN COMPETITIVE
 
     The market for call center systems is subject to rapid technological
change, changing customer needs, frequent new product introductions and evolving
industry standards that may render our existing products and services obsolete.
As a result, unforeseen changes in customer and technological requirements for
application features, functions and technologies could rapidly erode our
position in this market. If we are unable, for technological or other reasons,
to develop and introduce new and enhanced products in a timely manner, our
business and financial results could be hurt. Our growth and future operating
results will depend in part upon our ability to enhance existing applications
and develop and introduce new applications that anticipate, meet or exceed
technological advances in the marketplace, that meet changing customer
requirements, that respond to competitive products and that achieve market
acceptance. Our product development and testing efforts have required, and are
expected to continue to require, substantial investments. We may not possess
sufficient resources to make these necessary investments. In addition, we cannot
assure that these products will meet the requirements of the marketplace and
achieve market acceptance, or that our current or future products will conform
to industry standards.
 
WE MAY EXPERIENCE DELAYS IN DEVELOPMENT OF NEW PRODUCTS
 
     We have in the past experienced delays both in developing new products and
customizing existing products. We could experience similar delays in the future.
Delays could occur for a variety of reasons, including:
 
     - the complex nature of our products;
 
     - difficulties in getting newly developed software code to function
       properly with existing code;
 
     - difficulty in recruiting sufficient numbers of programmers with the
       proper technical skills and capabilities;
 
     - loss of programmers with existing technical knowledge of our products;
 
     - changing standards or protocols within the computer and telephony
       equipment with which our products integrate;
 
     - inherent limitations in, difficulties in integrating with, and unforeseen
       problems with using other company or industry products and software;
 
     - changes in design specifications once technical problems are uncovered;
       and
 
     - unforeseen problems with the implementation of a distributed,
       object-oriented architecture and processing.
 
THE INABILITY TO ATTRACT AND RETAIN MANAGEMENT AND OTHER PERSONNEL MAY ADVERSELY
AFFECT US
 
     The future success of our growth strategy will depend to a significant
extent on our ability to attract, train, motivate and retain highly skilled
professionals, particularly software developers, sales and marketing personnel
and other senior technical personnel. Highly skilled employees with the
education and training we require are in high demand. If we are unable to hire
and retain such qualified personnel, our ability to adequately manage and
complete our existing sales and to bid for, obtain and implement new sales would
be impaired. Further, we must train and manage our growing employee base,
requiring an increase in the level of responsibility for both existing and new
management personnel.
 
WE MUST SUCCESSFULLY MANAGE GROWTH OF OPERATIONS
 
     We have recently experienced significant growth in revenue, operations and
personnel. Continued growth will place significant demands on our management and
other resources. Our inability to manage our growth effectively could have a
material adverse effect on the quality of our services and projects, our ability
to attract and retain key personnel, our business prospects and our financial
results. In particular, we will have to continue to increase the number of our
personnel, particularly skilled technical, marketing and management
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personnel, and continue to develop and improve our operational, financial,
communications and other internal systems. We recently implemented a new
help-desk information system to upgrade our automated customer support
capability and we are in the process of replacing our financial reporting
systems. We have recently implemented a plan to outsource a significant portion
of the production and integration of the PhoneFrame Explorer systems to a
non-affiliated third party. We cannot assure that this third party will be able
to meet the required demand for production and integration of our products
without interruption. In addition, due to the highly complex nature of our
products, we cannot assure that the products produced and integrated by this
third party will provide operation as reliable as those produced and integrated
by our employees. Any disruptions resulting from the implementation of the
help-desk information system, the new financial reporting system or the
outsourcing plan, or the failure to implement these changes in a timely manner
could hurt our business and financial results.
 
YEAR 2000 RISKS MAY RESULT IN MATERIAL ADVERSE EFFECTS ON OUR BUSINESS
 
     Many companies need to upgrade their computer systems and software products
in order to ensure that these systems and software are able to distinguish 21st
century dates from 20th century dates. While our current products are designed
to comply with these "Year 2000" requirements, we may still face claims
resulting from system problems associated with the century change. Our software
products that are designed to be Year 2000 compliant may not contain all
necessary date code changes. Customers using earlier versions of our products
that were not Year 2000 compliant may have to install a later version of the
software that is Year 2000 compliant or implement a modification to correct that
version. Because our software system is often integrated with hardware and
operating or interface software over which we exert little control, the failure
of the manufacturers of those systems to ensure that they are Year 2000
compliant may cause the integrated system to fail. Any Year 2000 problems with
our products and implementations that are not satisfactorily corrected could
hurt our business and financial results.
 
     We believe that the purchasing patterns of customers and potential
customers may be affected by Year 2000 issues in a variety of ways. Expenditures
by many companies to address Year 2000 issues may result in reduced funds
available to purchase software products such as those that we offer. Potential
customers may also choose to defer purchasing Year 2000 compliant products until
they believe it is absolutely necessary, thus potentially resulting in stalled
market sales within the industry. Conversely, Year 2000 issues may cause
companies to accelerate purchases, thereby causing an increase in short-term
demand and a consequent decrease in long-term demand for software products.
Additionally, Year 2000 issues could cause a significant number of companies,
including our customers, to reevaluate their current software needs and as a
result switch to other systems or suppliers. Any of the foregoing could hurt our
business and financial results. Please see Item 7: "Management's Discussion and
Analysis of Financial Condition and Results of Operation -- Year 2000
Readiness."
 
     In addition, Year 2000 non-compliance in our internal information
technology, or IT, systems and non-IT systems on which our operations rely could
hurt our business and financial results. In spite of our best efforts to upgrade
our systems, we may still face Year 2000 compliance issues.
 
OUR PRINCIPAL SHAREHOLDER CONTINUES TO CONTROL OUR AFFAIRS
 
     Aleksander Szlam, our Chairman of the Board, Chief Executive Officer and
principal shareholder, is the beneficial owner of approximately 73.5% of the
outstanding shares of our common stock. Accordingly, Mr. Szlam is in a position
to control our affairs through his ability to control any election of members of
our Board of Directors, as well as any decision whether to merge or sell our
assets, to amend our charter and bylaws, or to take other actions requiring the
vote or consent of our shareholders. This concentration of ownership could also
discourage bids for the shares of common stock at a premium to, or create a
depressive effect on, the market price of the common stock.
 
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WE MAY NOT BE ABLE TO CONTINUE TO COMPETE SUCCESSFULLY WITH OTHER COMPANIES
 
     The market for our products is intensely competitive, fragmented and
subject to rapid change. Because our principal products are call management
systems, which include both software applications and hardware, we compete with
a variety of companies that provide these components independently or as an
integrated system. We may not be able to compete successfully against current
and future competitors and competitive pressures faced by us could hurt our
business and financial results. Our primary competitors in the field of
integrated inbound/outbound call management systems are Davox Corporation, or
Davox; EIS International, Inc., or EIS; and Mosaix International, Inc., or
Mosaix. We compete primarily against Davox and Mosaix in the collections segment
of the outbound call management systems market, and against EIS in the
telemarketing and telesales segments of the inbound/outbound call management
systems market. We also compete in the CTI segment of the market, where
principal competitors include Firstwave Technologies, Inc., Genesys
Telecommunications Laboratories, Inc., GeoTel Communications Corporation,
Information Management Associates, Inc., and Quintus Corporation, among others.
Some of our competitors may align themselves with telecommunications equipment
providers, such as providers of private branch exchange, or PBX, and automatic
call distribution, or ACD, equipment, other telecommunications equipment
providers or other vendors in an effort to increase sales potential for their
products. We may also face additional direct competition from PBX/ACD vendors,
other telecommunications equipment providers, telecommunications service
providers, computer hardware and software vendors and others. We may also face
competition from non-traditional competitors in the emerging computer telephony
market. These competitors may include Interactive Intelligence Inc., Oracle
Corporation, IBM and others. We generally face competition from one or more of
our principal competitors on major installations and believe that price is a
major factor considered by our prospective customers. Increased competition has
contributed significantly to price reductions, and we expect these price
reductions to continue. In addition, increased competition may result in reduced
operating margins and loss of market share. Many of our current and potential
competitors have significantly greater financial, technical, marketing and other
resources than we do. As a result, they may be able to respond more quickly to
new or emerging technologies and changes in customer requirements, or to devote
greater resources to the development, promotion and sale of their products than
we could.
 
WE MAY BE SUBJECT TO CHANGING GOVERNMENTAL REGULATIONS
 
     Certain uses of outbound call processing systems are regulated by federal,
state and foreign laws and regulations. Compliance with these laws and
regulations by our customers may limit the usefulness of our products and these
laws and regulations could therefore adversely affect demand for our products.
In addition, future legislation or regulatory activity could further restrict
telephone practices and could adversely affect us. Please see Item 1:
"Business -- Regulatory Environment."
 
OUR FAILURE TO ADEQUATELY PROTECT OUR PROPRIETARY RIGHTS MAY ADVERSELY AFFECT US
 
     We rely on a combination of patent, copyright, trade secret and trademark
laws, confidentiality procedures and contractual provisions to protect our
proprietary rights in our products and technology. These measures may not be
adequate to protect our trade secrets and proprietary technology. Further, we
may be subject to additional risks as we enter into transactions in countries
where intellectual property laws are not well developed or are poorly enforced.
Legal protections of our rights may be ineffective in such countries. If we must
engage in litigation to defend and enforce our intellectual property rights,
either domestically or in other countries, we could face substantial costs and
diversion of resources, regardless of the final outcome of such litigation.
Despite our efforts to safeguard and maintain our proprietary rights both in the
United States and abroad, we may not be successful in doing so and the steps we
take in this regard may not be adequate to deter misappropriation or independent
third-party development of our technology or to prevent an unauthorized third
party from copying or otherwise obtaining and using our products or technology.
Others may independently develop similar technologies or duplicate any
technology developed by us.
 
     With certain exceptions, we historically have not actively pursued
infringements of our patents, and any future attempt by us to enforce our
patents might not be successful or result in royalties that exceed the cost of
such enforcement efforts. We may not be able to detect all instances of
infringement.
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     We have entered into agreements with certain of our distributors giving
them a limited, non-exclusive right to use portions of our source code to create
foreign language versions of our products for distribution in foreign markets.
In addition, we have entered into agreements with a number of our customers
requiring us to place our source code in escrow. These escrow arrangements
typically provide that these customers have a limited, non-exclusive right to
use this code in the event that there is a bankruptcy proceeding by or against
us, if we cease to do business or if we fail to meet our support obligations.
These arrangements may increase the likelihood of misappropriation by third
parties.
 
     As the number of call management software applications in the industry
increases and the functionality of these products further overlaps, software
development companies like us may increasingly become subject to claims of
infringement or misappropriation of the intellectual property rights of others.
Although we believe that our software components and other intellectual property
do not infringe on the intellectual property rights of others, we still face the
risk that such a claim will be asserted against us in the future, that assertion
of such claims will result in litigation and that we might not prevail in such
litigation or be able to obtain a license for the use of any infringed
intellectual property from a third party on commercially reasonable terms.
Furthermore, litigation, regardless of its outcome, could result in substantial
cost to us, divert management's attention from our operations and delay customer
purchasing decisions.
 
OUR SUCCESS DEPENDS ON OUR KEY EXECUTIVES
 
     Our success will depend in large part upon the continued availability of
the services of our senior executives, including Aleksander Szlam, our Chairman
and Chief Executive Officer. Although we have an employment agreement with Mr.
Szlam, the agreement does not obligate him to continue his employment with us.
We might not be able to retain the services of Mr. Szlam. We do not maintain key
man life insurance on Mr. Szlam.
 
OUR CHARTER AND BYLAWS AND GEORGIA LAW MAY INHIBIT A TAKEOVER OF MELITA
 
     The Board of Directors has authority to issue up to 20,000,000 shares of
preferred stock and to fix the rights, preferences, privileges and restrictions,
including voting rights, of the preferred stock without further vote or action
by our shareholders. The rights of the holders of our common stock will be
subject to, and may be adversely affected by, the rights of the holders of
preferred stock that may be issued in the future. While we have no present
intention to issue shares of preferred stock, such issuance could have the
effect of making it more difficult for a third party to acquire a majority of
our outstanding voting stock. In addition, our charter and bylaws contain
provisions that may discourage proposals or bids to acquire us. These provisions
could have the effect of making it more difficult for a third party to acquire
control of us and adversely affect prevailing market prices for our common
stock.
 
OUR STOCK PRICE HAS BEEN VOLATILE
 
     The market price of our common stock could be subject to significant
fluctuations in response to variations in quarterly operating results and other
factors. In addition, the securities markets have experienced significant price
and volume fluctuations from time to time that have often been unrelated or
disproportionate to the operating performance of particular companies. Any
announcement with respect to any adverse variance in revenue or earnings from
levels generally expected by securities analysts or investors for a given period
would have an immediate and significant adverse effect on the trading price of
the common stock. In addition, factors such as announcements of technological
innovations or new products by us, our competitors or third parties, rumors of
such innovations or new products, changing conditions in the market for call
center systems, changes in estimates by securities analysts, announcements of
extraordinary events, such as acquisitions or litigation, or general economic
conditions may have a significant adverse impact on the market price of the
common stock.
 
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