Skip to main content (Press Enter).
 News
    
        Photos

    Week in Photos

    Air Force TV

    Commentaries

    Features

    Art

    About Us
    
        Air Force Senior Leaders
    
        SECAF

    CSAF

    CMSAF

    Biographies

    Fact Sheets

    SECAF Reading List

    CSAF Leadership Library
    
        CSAF Leadership Library 2022

    CSAF Leadership Library 2021

    CSAF Reading List Pre-2020 Archive
    
        2018 CSAF Reading List

    2017 CSAF Reading List

    2016 CSAF Reading List

    CSAF Leadership Library 2023

    CMSAF Leadership Library

    50 Years of the CMSAF

    Adjunct Professors

    Air Force Strategic Documents

    Arctic Strategy

    Empowered Airmen

    State Licensure Portability

    Careers

    AF Federal Advisory Committees

    AF 75th Anniversary

    Policy Updates

    AF Content Management

    Contact Us

    AF Sites
    
        Site RegistrationU.S. Air Force LogoAir Force

        Policy UpdatesNewsroomReoptimizationBIOGRAPHIESAF Senior Leaders      Duplex housing at Peterson Air Force Base, Colorado, features rooftop solar panels. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo/Carole Chiles Fuller)Duplex housing at Peterson Air Force Base, Colo., and privatized on-base housing across the Air Force now have a 24/7 toll-free helpline to assist with housing concerns. The homes are part of the Air Force Housing Privatization program portfolio, which is managed by the Air Force Civil Engineer Center. (U.S. Air Force photo by Carole Chiles Fuller)
                
                Photo Details /
                        Download Hi-Res

Air Force establishes 24/7 helpline to address housing concernsPublished May 1, 2019
                    
                    By Zoe Schlott
                    
                    
                    AFIMSC Public Affairs
            **JOINT BASE SAN ANTONIO-LACKLAND, Texas (AFNS) --**Residents of privatized housing on Air Force bases now have a 24/7 toll-free helpline to better assist with any housing concerns that they have not been able to resolve with their local privatized or government housing office, or housing chain of command.
Beginning April 30, representatives are available seven days a week, 24 hours a day, toll-free at 1-800-482-6431.
The helpline connects residents to the appropriate channels for assistance and consultation, said Col. Michael Beach, Air Force Housing Privatization division chief.
“Our military members and their families are the Air Force’s most important resource and their access to safe, affordable housing remains a top priority,” Beach said.
The 24/7 helpline is in response to recent concerns raised regarding military privatized housing programs. The Air Force is taking proactive measures to correct housing issues while creating an improved and standardized system that ensures the health and safety of Airmen and their families, Beach said.
Once connected to a call-line agent, the representative will document the concern and route it through the Air Force Civil Engineer Center Installations Directorate, which manages and executes the Air Force’s Housing Program. AFCEC will monitor calls to detect possible trends, allowing the Air Force and project owners to collaborate to prevent and resolve issues at installations.
Although the toll-free helpline is an option to resolve issues, residents and their family members are encouraged to reach out to their project owner or government housing office and wing leadership first to try to resolve the issue. Residents may also use the helpline if they feel uncomfortable approaching their leadership about their situation.
“Our focus with this tool is to provide residents with a way to raise their concerns so they are assured that they are being addressed and resolved in a timely manner,” Beach said.
The Air Force is working closely with concerned residents, project owners and base leadership to review current housing conditions, address health and safety hazards and implement procedures to ensure privatized housing matters are appropriately addressed.
The helpline is just one of the actions the Air Force is taking to demonstrate its commitment to empower residents and reestablish trust within the housing program.AFWN 



Housing Concern Hotline 



AFIMSC 



Joint Base San Antonio-Lackland 



24/7 hotline 



Air Force Housing Program 



toll-free hotline 



AFCEC 



Military housing 



military privatized housing 



safety Featured News
        Senior Leader Priorities
                DAF leaders talk budget, reoptimizing the force
                    
                    DAF leaders speak at National Character and Leadership Symposium
                    
                    DAF members recognized during BEYA STEM awards
                    
                    DAF senior enlisted advisors discuss Airmen, Guardians in the fight
                    
                    SecAF Kendall AFA Warfare Symposium Q&A: Reoptimizing for Great Power CompetitionInnovation
                AFWERX director discusses role of tech startups, quick innovation in Great Power Competition
                    
                    DAF delivers lethality at the speed of data during Project Convergence Capstone 4
                    
                    DAF welcomes industry partners to HQ development program
                    
                    DAF announces Spark Tank 2024 finalists
                    
                    Chief Digital, Artificial Intelligence Office to host hackathon in HawaiiMAJCOM News
                Safety enterprise announces new mission, vision, goals in 2024 strategic plan
                    
                    Air Combat Command welcomes new commander
                    
                    USAFE-AFAFRICA commander discusses Integrated Air, Missile Defense during Munich Security Conference
                    
                    Flosi to AFMC family: Embrace change, make every day count
                    
                    AMC rises to increasing global tension
 Quick Links
AccessibilityContact UsEqual OpportunityFOIA | Privacy | Section 508Information QualityInspector GeneralJAG Court-Martial DocketLink DisclaimerNo FEAR ActOpen GovernmentOSI Tip LinePlain LanguageQuestionsResilienceRSSSite MapVeterans Crisis LineCareers
Join the Air ForceAir Force BenefitsAir Force CareersAir Force ReserveAir National GuardCivilian ServiceConnect
            Get Social with Us
            
            Official United States Air Force Website
    Hosted by Defense Media Activity - WEB.mil