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                                                                   EXHIBIT 10.42


November 21, 2003


Mr. James Carrington
186 Rochambeau Ave.
Providence, RI 02906

Dear James,

It is my pleasure to offer you the position of Vice President, Sales at
Switchboard, Incorporated ("Switchboard" or "Company"). The Senior Management
members of Switchboard with whom you have met believe your expertise will
contribute significantly to Switchboard's ability to attain our goals and
realize our full potential.

The following items comprise the details of the offer:

      1)    BASE SALARY

            The base salary will be $5,000 biweekly or $130,000 annually.

      2)    BONUS PLAN

      You will be eligible to participate in a Bonus Plan that is targeted at an
      annualized rate of $140,000 at 100% achievement. Payment of this bonus
      will be based upon achievement of individual goals and corporate goals
      that will be discussed and defined with you during your first month of
      employment. Bonus payments are currently paid within 45 days following the
      end of each quarter. You must be an employee at the time bonuses are paid
      in order to receive the bonus.

      3)    STOCK

      You will be granted an option to purchase an aggregate of 70,000 shares of
      Common Stock of the Company in accordance with the applicable terms and
      conditions of Switchboard's 1999 Stock Incentive Plan. These options will
      be priced using the closing price on the NASDAQ Exchange on your date of
      hire, and they will vest 25% on the first anniversary of the date of grant
      and quarterly thereafter for the following three (3) years.

      4)    BENEFITS

      You will be eligible to acquire Switchboard's full set of benefits
      including but not limited to group dental, medical, disability and life
      insurance through the Company. Coverage for you and your dependents will
      commence on your first day of employment, subject to any insurers'
      eligibility requirements and the payment of any applicable employee
      contributions. Additional details of our benefit programs will be
      available when we meet in December.
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      5)    PROTECTION IN THE EVENT OF TERMINATION

      If your employment is terminated by Switchboard for any reason, except For
      Cause (defined herein), Switchboard will provide you the following
      payments and benefits:

            -     Switchboard will pay you on a biweekly basis your base salary
                  until you have obtained other employment to a maximum of six
                  months from the effective date of your termination or
                  Switchboard will pay you on a biweekly basis the difference
                  between any outside earnings (for example in the case of
                  obtaining consulting assignments) and your Switchboard base
                  salary for a maximum of six months from the effective date of
                  your termination.

            -     Switchboard will pay you all bonuses you have earned (on a
                  pro-rated basis) as of the effective date of your termination.

            -     Switchboard will provide up to six months of continued medical
                  and dental insurance for you and your family from the
                  effective date of your termination, subject to the payment of
                  any applicable employee contributions.

            -     Termination of employment for cause ("For Cause") shall mean
                  termination by reason of (a) any act or omission involving
                  dishonesty, gross negligence or serious misconduct, or (b)
                  your conviction of, or the entry of a guilty plea or nolo
                  contendere by you to any crime involving sexual harassment or
                  any felony.

                  Termination of employment For Cause will be presented in
                  writing, accompanied by a written statement of reasons. A
                  process of binding arbitration will resolve disagreements.

      6)    CHANGE IN CONTROL PROVISIONS

            -     In the event of a Change in Control, (defined under separate
                  cover within the Stock Option Agreement Document), (a) each
                  outstanding option to purchase shares of Common Stock of the
                  Company held by you shall become immediately exercisable as to
                  50% of the then unvested shares subject to such option, with
                  such immediate vesting applied ratably to the unvested shares.

      All items in this agreement pertaining to Stock Options of the Company are
      subject to the terms and conditions set forth in the Switchboard
      Incorporated 1999 Stock Incentive Plan.
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      7)    EMPLOYMENT STATUS; OFFER TERMS

            Since Switchboard's standard policy does not provide for agreements
            guaranteeing employment for any specific period of time, this offer
            is not intended to be construed as an employment contract.
            Therefore, you are, and shall remain, an employee at will.

            The terms of this offer are valid for the duration of your
            employment subject to a 30-day notice period of cancellation by
            either party.

Please confirm your acceptance of this offer for employment no later than
November 24, 2003 by signing this letter where indicated below, and by signing
the enclosed Invention and Non-Disclosure Agreement. Please return both
documents in the envelope provided at your earliest convenience. Please retain
one copy of this letter for your records.

Jim, it was a pleasure working with you during this process, I look forward to
meeting with you on December 3. Welcome to Switchboard.

Sincerely,

/s/ Kevin Lawler

Kevin Lawler
Vice President, Human Resources
Switchboard, Incorporated



Accepted: /s/ James Carrington                      Start Date: 12/3/2003
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            James Carrington