Second Amended and Restated Rights Agreement



 EXHIBIT 4.1 
  

SALESFORCE.COM, INC. 
  
 SECOND AMENDED AND RESTATED 
 RIGHTS
AGREEMENT 
  
 November 28, 2000 







 TABLE OF CONTENTS 
  

	 	  	 	  	 	  	Page


	 1.
	  	Registration Rights	  	2
	 	  	1.1	  	Definitions	  	3
	 	  	1.2	  	Request for Registration	  	4
	 	  	1.3	  	Company Registration	  	6
	 	  	1.4	  	Form S-3 Registration	  	6
	 	  	1.5	  	Obligations of the Company	  	7
	 	  	1.6	  	Furnish Information	  	9
	 	  	1.7	  	Expenses of Registration	  	9
	 	  	1.8	  	Underwriting Requirements	  	10
	 	  	1.9	  	Delay of Registration	  	11
	 	  	1.10	  	Indemnification	  	11
	 	  	1.11	  	Reports Under Securities Exchange Act of 1934	  	14
	 	  	1.12	  	Assignment of Registration Rights	  	15
	 	  	1.13	  	Limitations on Subsequent Registration Rights	  	16
	 	  	1.14	  	“Market Stand-Off” Agreement	  	16
	 	  	1.15	  	Termination of Registration Rights	  	17
	 2.
	  	Covenants of the Company	  	17
	 	  	2.1	  	Delivery of Financial Statements	  	17
	 	  	2.2	  	Right of First Offer	  	18
	 	  	2.3	  	Board Observer Rights	  	19
	 	  	2.4	  	Termination of Covenants	  	20
	 3.
	  	Miscellaneous	  	20
	 	  	3.1	  	Successors and Assigns	  	20
	 	  	3.2	  	Amendments and Waivers	  	20
	 	  	3.3	  	Notices	  	21
	 	  	3.4	  	Severability	  	22
	 	  	3.5	  	Governing Law	  	22
	 	  	3.6	  	Counterparts	  	22
	 	  	3.7	  	Titles and Subtitles	  	22
	 	  	3.8	  	Aggregation of Stock; Adjustment of Share Numbers; Adjustment of Share Numbers	  	22
	 	  	3.9	  	Additional Parties	  	22

  







 SALESFORCE.COM, INC. 
  
 SECOND AMENDED AND RESTATED RIGHTS AGREEMENT 
  
 This Second Amended and Restated Rights Agreement (the “Agreement”) is made as of November 28, 2000 by and among
SalesForce.com, Inc., a Delaware corporation (the “Company”), the investors listed on Exhibit A-1 hereto, each of which is herein referred to as a “Prior Purchaser” and the investors listed on Exhibit A-2, hereto, each of whom is
herein referred to as a “Purchaser.” The Prior Purchasers and the Purchasers are collectively referred to herein as the “Investors.” 
  
 RECITALS 
  
 WHEREAS, the Prior Purchasers hold shares of, and/or rights to purchase shares of, the Company’s Series A Preferred Stock, Series B Preferred Stock,
Series C Preferred Stock, and/or Series D Preferred Stock, and/or shares of Common Stock issued upon conversion thereof (the “Existing Preferred Stock”) and possess registration rights, information rights, rights of first offer and other
rights pursuant to an Amended and Restated Rights Agreement, dated as of June 29, 2000, by and among the Company and such Prior Purchasers (the “Prior Agreement”); 
  
 WHEREAS, the undersigned Prior Purchasers who hold Existing Preferred Stock desire to terminate the Prior Agreement and to
accept the rights created pursuant hereto in lieu of the rights granted to them under the Prior Agreement; and 
  
 WHEREAS, the Purchasers are parties to the Series D Preferred Stock Purchase Agreement, dated as of November 28, 2000, by and among the Company and such
Purchasers (the “Series D Agreement”), certain of the Company’s and such Purchasers’ obligations under which are conditioned upon the execution and delivery by such Purchasers, holders of in excess of 50% of the Existing
Preferred Stock, and the Company of this Agreement. 
  
 NOW,
THEREFORE, in consideration of the mutual promises and covenants set forth herein, the Prior Purchasers who are parties to the Prior Agreement hereby agree that the Prior Agreement shall be superseded and replaced in its entirety by this Agreement,
and the parties hereto further agree as follows: 
  
 1.
Registration Rights. The Company and the Investors covenant and agree as follows: 
  

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 1.1 Definitions. For purposes of this Section 1: 
  
 (a) The terms “register,” “registered”
and “registration” refer to a registration effected by preparing and filing a registration statement or similar document in compliance with the Securities Act of 1933, as amended (the “Securities Act”), and the declaration
or ordering of effectiveness of such registration statement or document; 
  
 (b) The term “Registrable Securities” means (i) the shares of Common Stock issuable or issued upon conversion of the Series E Preferred Stock, Series D Preferred Stock, Series C Preferred Stock, Series B
Preferred Stock and Series A Preferred Stock, and (ii) any other shares of Common Stock of the Company issued as (or issuable upon the conversion or exercise of any warrant, right or other security which is issued as) a dividend or other
distribution with respect to, or in exchange for or in replacement of, the shares listed in (i); provided, however, that the foregoing definition shall exclude in all cases any Registrable Securities sold by a person in a transaction
in which his or her rights under this Agreement are not assigned. Notwithstanding the foregoing, Common Stock or other securities shall only be treated as Registrable Securities if and so long as they have not been (A) sold to or through a broker or
dealer or underwriter in a public distribution or a public securities transaction, or (B) sold in a transaction exempt from the registration and prospectus delivery requirements of the Securities Act under Section 4(1) thereof so that all transfer
restrictions, and restrictive legends with respect thereto, if any, are removed upon the consummation of such sale; 
  
 (c) The number of shares of “Registrable Securities then outstanding” shall be determined by the number of shares of Common Stock outstanding
which are, and the number of shares of Common Stock issuable pursuant to then exercisable or convertible securities which are, Registrable Securities; 
  
 (d) The term “Holder” means any Investor owning or having the right to acquire Registrable Securities or any assignee thereof in accordance
with Section 1.12 of this Agreement; 
  
 (e) The term “Form
S-3” means such form under the Securities Act as in effect on the date hereof or any successor form under the Securities Act; 
  
 (f) The term “SEC” means the Securities and Exchange Commission; and 
  

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 (g) The term “Qualified IPO” means an underwritten public offering by the Company of shares of
its Common Stock pursuant to a registration statement under the Securities Act, prior to or in connection with which all shares of the Company’s Preferred Stock are converted into shares of Common Stock. 
  
 1.2 Request for Registration. 
  
 (a) If the Company shall receive at any time after the earlier of November
15, 2003, or one hundred eighty (180) days after the effective date of the first registration statement for a public offering of securities of the Company (other than a registration statement relating either to the sale of securities to employees of
the Company pursuant to a stock option, stock purchase or similar plan or an SEC Rule 145 transaction), a written request from (i) the Holders of a majority of the Registrable Securities then outstanding, (ii) the Holders of a majority of the
Registrable Securities then outstanding with respect to the Series D Preferred Stock, or (iii) the Holders of a majority of the Registrable Securities then outstanding with respect to the Series E Preferred Stock that the Company file a registration
statement under the Securities Act covering the registration of at least twenty percent (20%) or, with respect to clauses (ii) or (iii) above, fifteen percent (15%) of the Registrable Securities then outstanding, in each case, which would involve an
anticipated aggregate offering price, net of underwriting discounts and commissions, exceeding $10,000,000, then the Company shall, within ten (10) days of the receipt thereof, give written notice of such request to all Holders and shall, subject to
the limitations of subsection 1.2(b), use its best efforts to effect as soon as practicable, and in any event within sixty (60) days of the receipt of such request, the registration under the Securities Act of all Registrable Securities which the
Holders request to be registered within twenty (20) days of the mailing of such notice by the Company in accordance with Section 3.3. 
  
 (b) If the Holders initiating the registration request hereunder (“Initiating Holders”) intend to distribute the Registrable Securities covered
by their request by means of an underwriting, they shall so advise the Company as a part of their request made pursuant to this Section 1.2 and the Company shall include such information in the written notice referred to in subsection 1.2(a). The
underwriter will be selected by a majority in interest of the Initiating Holders and shall be reasonably acceptable to the Company. In such event, the right of any Holder to include his Registrable Securities in such registration shall be
conditioned upon such Holder’s participation in such underwriting and the inclusion of such Holder’s Registrable Securities in the underwriting (unless 

  

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otherwise mutually agreed by a majority in interest of the Initiating Holders and such Holder) to the extent provided herein. All Holders proposing to
distribute their securities through such underwriting shall (together with the Company as provided in subsection 1.5(e)) enter into an underwriting agreement in customary form with the underwriter or underwriters selected for such underwriting.
Notwithstanding any other provision of this Section 1.2, if the underwriter advises the Initiating Holders in writing that marketing factors require a limitation of the number of shares to be underwritten, then the Initiating Holders shall so advise
all Holders of Registrable Securities which would otherwise be underwritten pursuant hereto, and the number of shares of Registrable Securities that may be included in the underwriting shall be allocated among all Holders thereof, including the
Initiating Holders, in proportion (as nearly as practicable) to the amount of Registrable Securities of the Company owned by each Holder; provided, however, that the number of shares of Registrable Securities to be included in such underwriting
shall not be reduced unless all other securities are first entirely excluded from the underwriting. 
  
 (c) Notwithstanding the foregoing, if the Company shall furnish to Holders requesting a registration statement pursuant to this Section 1.2, a
certificate signed by the President of the Company stating that in the good faith judgment of the Board of Directors of the Company, it would be seriously detrimental to the Company and its stockholders for such registration statement to be filed
and it is therefore essential to defer the filing of such registration statement, the Company shall have the right to defer such filing for a period of not more than ninety (90) days after receipt of the request of the Initiating Holders; provided,
however, that the Company may not utilize this right more than once in any twelve-month period. 
  
 (d) In addition, the Company shall not be obligated to effect, or to take any action to effect, any registration pursuant to this Section 1.2:

  
 (i) After the Company has effected two (2) registrations
pursuant to Section 1.2 (a)(i) or one (1) registration pursuant to this Section 1.2(a)(ii), as applicable, and such registrations have been declared or ordered effective; 
  
 (ii) During the period starting with the date sixty (60) days prior to the Company’s good faith estimate of the date
of filing of, and ending on a date sixty (60) days after the effective date of, a registration subject to Section 1.3 hereof; provided that the Company is actively employing in good faith all reasonable efforts to cause such registration statement
to become effective; or 
  

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 (iii) If the Initiating Holders propose to dispose of shares of Registrable Securities that may be
immediately registered on Form S-3 pursuant to a request made pursuant to Section 1.4 below. 
  
 1.3 Company Registration. If (but without any obligation to do so) the Company proposes to register (including for this purpose a registration effected by the Company for stockholders other than the
Holders) any of its stock under the Securities Act in connection with the public offering of such securities solely for cash (other than a registration relating solely to the sale of securities to participants in a Company stock plan or a
transaction covered by Rule 145 under the Securities Act, a registration in which the only stock being registered is Common Stock issuable upon conversion of debt securities which are also being registered, or any registration on any form which does
not include substantially the same information as would be required to be included in a registration statement covering the sale of the Registrable Securities), the Company shall, at such time, promptly give each Holder written notice of such
registration. Upon the written request of each Holder given within twenty (20) days after mailing of such notice by the Company in accordance with Section 3.3, the Company shall, subject to the provisions of Section 1.8, cause to be registered under
the Securities Act all of the Registrable Securities that each such Holder has requested to be registered. 
  
 1.4 Form S-3 Registration. In case the Company shall receive from any Holder or Holders of Registrable Securities then outstanding a written
request or requests that the Company effect a registration on Form S-3 and any related qualification or compliance with respect to all or a part of the Registrable Securities owned by such Holder or Holders, the Company will: 
  
 (a) promptly give written notice of the proposed registration, and any
related qualification or compliance, to all other Holders; and 
  
 (b) as soon as practicable, effect such registration and all such qualifications and compliances as may be so requested and as would permit or facilitate the sale and distribution of all or such portion of such Holder’s or
Holders’ Registrable Securities as are specified in such request, together with all or such portion of the Registrable Securities of any other Holder or Holders joining in such request as are specified in a written request given within fifteen
(15) days after receipt of such written notice from the Company; provided, however, that the Company shall not be obligated to effect any such registration, qualification or compliance, pursuant to this Section 1.4: (i) if Form S-3 is not available
for such offering by the Holders; (ii) if the Holders, together with the holders of any other 

  

 6 








 
securities of the Company entitled to inclusion in such registration, propose to sell Registrable Securities and such other securities (if any) at an
aggregate price to the public (net of any underwriters’ discounts or commissions) of less than $1,000,000; (iii) if the Company shall furnish to the Holders a certificate signed by the President of the Company stating that in the good faith
judgment of the Board of Directors of the Company, it would be seriously detrimental to the Company and its stockholders for such Form S-3 Registration to be effected at such time, in which event the Company shall have the right to defer the filing
of the Form S-3 registration statement for a period of not more than ninety (90) days after receipt of the request of the Holder or Holders under this Section 1.4; provided, however, that the Company shall not utilize this right more than
once in any twelve (12) month period; (iv) if the Company has, within the twelve (12) month period preceding the date of such request, already effected two (2) registrations on Form S-3 for the Holders pursuant to this Section 1.4; (v) in any
particular jurisdiction in which the Company would be required to qualify to do business or to execute a general consent to service of process in effecting such registration, qualification or compliance; or (vi) during the period ending ninety (90)
days after the effective date of a registration statement subject to Section 1.3 (one hundred eighty (180) days in the case of the Company’s initial public offering of securities pursuant to a registration statement under the Securities Act).

  
 (c) Subject to the foregoing, the Company shall file a
registration statement covering the Registrable Securities and other securities so requested to be registered as soon as practicable after receipt of the request or requests of the Holders. Registrations effected pursuant to this Section 1.4 shall
not be counted as demands for registration or registrations effected pursuant to Sections 1.2 or 1.3, respectively. 
  
 1.5 Obligations of the Company. Whenever required under this Section 1 to effect the registration of any Registrable
Securities, the Company shall, as expeditiously as reasonably possible: 
  
 (a) Prepare and file with the SEC a registration statement with respect to such Registrable Securities and use its best efforts to cause such registration statement to become effective, and, upon the request of the
Holders of a majority of the Registrable Securities registered thereunder, keep such registration statement effective for up to one hundred twenty (120) days. The Company shall not be required to file, cause to become effective or maintain the
effectiveness of any registration statement that contemplates a distribution of securities on a delayed or continuous basis pursuant to Rule 415 under the Securities Act. 
  

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 (b) Prepare and file with the SEC such amendments and supplements to such registration statement and the
prospectus used in connection with such registration statement as may be necessary to comply with the provisions of the Securities Act with respect to the disposition of all securities covered by such registration statement for up to one hundred
twenty (120) days. 
  
 (c) Furnish to the Holders such numbers of
copies of a prospectus, including a preliminary prospectus, in conformity with the requirements of the Securities Act, and such other documents as they may reasonably request in order to facilitate the disposition of Registrable Securities owned by
them. 
  
 (d) Use its best efforts to register and qualify the
securities covered by such registration statement under such other securities or Blue Sky laws of such jurisdictions as shall be reasonably requested by the Holders, provided that the Company shall not be required in connection therewith or as a
condition thereto to qualify to do business or to file a general consent to service of process in any such states or jurisdictions. 
  
 (e) In the event of any underwritten public offering, enter into and perform its obligations under an underwriting agreement, in usual and customary
form, with the managing underwriter of such offering. Each Holder participating in such underwriting shall also enter into and perform its obligations under such an agreement. 
  
 (f) Notify each Holder of Registrable Securities covered by such registration statement at any time when a prospectus
relating thereto is required to be delivered under the Securities Act of the happening of any event as a result of which the prospectus included in such registration statement, as then in effect, includes an untrue statement of a material fact or
omits to state a material fact required to be stated therein or necessary to make the statements therein not misleading in the light of the circumstances then existing, such obligation to continue for one hundred twenty (120) days. 
  
 (g) Cause all such Registrable Securities registered pursuant hereunder to
be listed on each securities exchange on which similar securities issued by the Company are then listed. 
  
 (h) Provide a transfer agent and registrar for all Registrable Securities registered pursuant hereunder and a CUSIP number for all such Registrable
Securities, in each case not later than the effective date of such registration. 
  

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 (i) Use its best efforts to furnish, at the request of any Holder requesting registration of Registrable
Securities pursuant to this Section 1, on the date that such Registrable Securities are delivered to the underwriters for sale in connection with a registration pursuant to this Section 1, if such securities are being sold through underwriters, or,
if such securities are not being sold through underwriters, on the date that the registration statement with respect to such securities becomes effective, (1) an opinion, dated such date, of the counsel representing the Company for the purposes of
such registration, in form and substance as is customarily given to underwriters in an underwritten public offering, addressed to the underwriters, if any, and to the Holders requesting registration of Registrable Securities and (2) a
“comfort” letter dated such date, from the independent certified public accountants of the Company, in form and substance as is customarily given by independent certified public accountants to underwriters in an underwritten public
offering and reasonably satisfactory to a majority in interest of the Holders requesting registration, addressed to the underwriters, if any, and to the Holders requesting registration of Registrable Securities. 
  
 1.6 Furnish Information. It shall be a condition precedent to
the obligations of the Company to take any action pursuant to this Section 1 with respect to the Registrable Securities of any selling Holder that such Holder shall furnish to the Company such information regarding itself, the Registrable Securities
held by it, and the intended method of disposition of such securities as shall be required to effect the registration of such Holder’s Registrable Securities. The Company shall have no obligation with respect to any registration requested
pursuant to Section 1.2 or Section 1.4 of this Agreement if, as a result of the application of the preceding sentence, the number of shares or the anticipated aggregate offering price of the Registrable Securities to be included in the registration
does not equal or exceed the number of shares or the anticipated aggregate offering price required to originally trigger the Company’s obligation to initiate such registration as specified in subsection 1.2(a) or subsection 1.4(b)(2), whichever
is applicable. 
  
 1.7 Expenses of
Registration. 
  
 (a) Demand Registration; Company
Registration. All expenses other than underwriting discounts and commissions incurred in connection with registrations, filings or qualifications pursuant to Section 1.2 or 1.3, including (without limitation) all registration, filing and
qualification fees, printers’ and 

  

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accounting fees, fees and disbursements of counsel for the Company, and the reasonable fees and disbursements (not to exceed $30,000) of one counsel for the
selling Holders selected by them with the approval of the Company, which approval shall not be unreasonably withheld, shall be borne by the Company; provided, however, that the Company shall not be required to pay for any expenses of any
registration proceeding begun pursuant to Section 1.2 or 1.3 if the registration request is subsequently withdrawn at the request of the Holders of a majority of the Registrable Securities to be registered (in which case all participating Holders
shall bear such expenses), unless the Holders of a majority of the Registrable Securities agree to forfeit their right to one demand registration pursuant to Section 1.2 or 1.3, provided further, however, that if at the time of
such withdrawal, the Holders have learned of a material adverse change in the condition, business, or prospects of the Company that was not known to the Holders at the time of their request, then the Holders shall not be required to pay any of such
expenses and shall retain their rights pursuant to Section 1.2 or 1.3. 
  
 (b) Registrations on Form S-3. All expenses other than underwriting discounts and commissions incurred in connection with registrations, filings or qualifications of Registrable Securities pursuant to Section 1.4
for each Holder, including (without limitation) all registration, filing, and qualification fees, printers’ and accounting fees, fees and disbursements of counsel for the selling Holder or Holders, shall be borne by the selling Holder or
Holders pro rata based upon the number of shares being offered. 
  
 1.8 Underwriting Requirements. In connection with any offering involving an underwriting of shares of the Company’s capital stock, the Company shall not be required under Section 1.3 to include any of the Holders’
securities in such underwriting unless they accept the terms of the underwriting as agreed upon between the Company and the underwriters selected by it (or by other persons entitled to select the underwriters), and then only in such quantity as the
underwriters determine in their sole discretion will not jeopardize the success of the offering by the Company. If the total amount of securities, including Registrable Securities, requested by stockholders to be included in such offering exceeds
the amount of securities sold other than by the Company that the underwriters determine in their sole discretion is compatible with the success of the offering, then the Company shall be required to include in the offering only that number of such
securities, including Registrable Securities, which the underwriters determine in their sole discretion will not jeopardize the success of the offering (the securities so included to be apportioned pro rata among the selling stockholders according
to the total amount of securities entitled to be included therein owned by each selling 
  

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stockholder or in such other proportions as shall mutually be agreed to by such selling stockholders) but in no event shall (i) any shares being sold by a
stockholder exercising a demand registration right similar to that granted in Section 1.2 be excluded from such offering, (ii) the amount of securities of the selling Holders included in the offering be reduced below twenty percent (20%) of the
total amount of securities included in such offering, unless such offering is the initial public offering of the Company’s securities, in which case, except as provided in (i), the selling stockholders may be excluded if the underwriters make
the determination described above and no other stockholder’s securities are included, or (iii) any securities held by a Founder be included if any securities held by any selling Holder are excluded. For purposes of the preceding parenthetical
concerning apportionment, for any selling stockholder which is a holder of Registrable Securities and which is a partnership or corporation, the partners, retired partners and stockholders of such holder, or the estates and family members of any
such partners and retired partners and any trusts for the benefit of any of the foregoing persons shall be deemed to be a single “selling stockholder,” and any pro-rata reduction with respect to such “selling stockholder” shall
be based upon the aggregate amount of shares carrying registration rights owned by all entities and individuals included in such “selling stockholder,” as defined in this sentence. 
  
 1.9 Delay of Registration. No Holder shall have any right to
obtain or seek an injunction restraining or otherwise delaying any such registration as the result of any controversy that might arise with respect to the interpretation or implementation of this Section 1. 
  
 1.10 Indemnification. In the event any
Registrable Securities are included in a registration statement under this Section 1: 
  
 (a) To the extent permitted by law, the Company will indemnify and hold harmless each Holder, any underwriter (as defined in the Securities Act) for such Holder and each person, if any, who controls such Holder or
underwriter within the meaning of the Securities Act or the Securities Exchange Act of 1934, as amended (the “Exchange Act”), against any losses, claims, damages, or liabilities (joint or several) to which they may become subject under the
Securities Act, the Exchange Act or other federal or state law, insofar as such losses, claims, damages, or liabilities (or actions in respect thereof) arise out of or are based upon any of the following statements, omissions or violations
(collectively a “Violation”): (i) any untrue statement or alleged untrue statement of a material fact contained in such registration statement, including any preliminary prospectus or final prospectus contained therein or any amendments or
supplements thereto, (ii) the omission or 

  

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alleged omission to state therein a material fact required to be stated therein, or necessary to make the statements therein not misleading, or (iii)
violation or alleged violation by the Company of the Securities Act, the Exchange Act, any state securities law or any rule or regulation promulgated under the Securities Act, the Exchange Act or any state securities law; and the Company will pay to
each such Holder, underwriter or controlling person, as incurred, any legal or other expenses reasonably incurred by them in connection with investigating or defending any such loss, claim, damage, liability, or action; provided, however, that the
indemnity agreement contained in this subsection 1(a) shall not apply to amounts paid in settlement of any such loss, claim, damage, liability, or action if such settlement is effected without the consent of the Company (which consent shall not be
unreasonably withheld), nor shall the Company be liable to any Holder, underwriter or controlling person for any such loss, claim, damage, liability, or action to the extent that it arises out of or is based upon a Violation which occurs in reliance
upon and in conformity with written information furnished expressly for use in connection with such registration by any such Holder, underwriter or controlling person. 
  
 (b) To the extent permitted by law, each selling Holder will indemnify and hold harmless the Company, each of its
directors, each of its officers who has signed the registration statement, each person, if any, who controls the Company within the meaning of the Securities Act, any underwriter, any other Holder selling securities in such registration statement
and any controlling person of any such underwriter or other Holder, against any losses, claims, damages, or liabilities (joint or several) to which any of the foregoing persons may become subject, under the Securities Act, the Exchange Act or other
federal or state law, insofar as such losses, claims, damages, or liabilities (or actions in respect thereto) arise out of or are based upon any Violation, in each case to the extent (and only to the extent) that such Violation occurs in reliance
upon and in conformity with written information furnished by such Holder expressly for use in connection with such registration; and each such Holder will pay, as incurred, any legal or other expenses reasonably incurred by any person intended to be
indemnified pursuant to this subsection 1.10(b), in connection with investigating or defending any such loss, claim, damage, liability, or action; provided, however, that the indemnity agreement contained in this subsection 1.10(b) shall not apply
to amounts paid in settlement of any such loss, claim, damage, liability or action if such settlement is effected without the consent of the Holder, which consent shall not be unreasonably withheld; provided, that in no event shall any indemnity
under this subsection 1.10(b) exceed the net proceeds from the offering received by such Holder, except in the case of willful fraud by such Holder. 
  

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 (c) Promptly after receipt by an indemnified party under this Section 1.10 of notice of the commencement
of any action (including any governmental action), such indemnified party will, if a claim in respect thereof is to be made against any indemnifying party under this Section 1.10, deliver to the indemnifying party a written notice of the
commencement thereof and the indemnifying party shall have the right to participate in, and, to the extent the indemnifying party so desires, jointly with any other indemnifying party similarly noticed, to assume the defense thereof with counsel
mutually satisfactory to the parties; provided, however, that an indemnified party (together with all other indemnified parties which may be represented without conflict by one counsel) shall have the right to retain one separate counsel, with the
reasonable fees and expenses to be paid by the indemnifying party, if representation of such indemnified party by the counsel retained by the indemnifying party would be inappropriate due to actual or potential differing interests between such
indemnified party and any other party represented by such counsel in such proceeding. The failure to deliver written notice to the indemnifying party within a reasonable time of the commencement of any such action, if prejudicial to its ability to
defend such action, shall relieve such indemnifying party of any liability to the indemnified party under this Section 1.10, but the omission so to deliver written notice to the indemnifying party will not relieve it of any liability that it may
have to any indemnified party otherwise than under this Section 1.10. 
  
 (d) If the indemnification provided for in this Section 1.10 is held by a court of competent jurisdiction to be unavailable to an indemnified party with respect to any loss, liability, claim, damage or expense referred to therein, then the
indemnifying party, in lieu of indemnifying such indemnified party hereunder, shall contribute to the amount paid or payable by such indemnified party as a result of such loss, liability, claim, damage, or expense in such proportion as is
appropriate to reflect the relative fault of the indemnifying party on the one hand and of the indemnified party on the other in connection with the statements or omissions that resulted in such loss, liability, claim, damage or expense as well as
any other relevant equitable considerations; provided, that in no event shall any contribution by a Holder under this Subsection 1.10(d) exceed the net proceeds from the offering received by such Holder, except in the case of willful fraud by such
Holder. The relative fault of the indemnifying party and of the indemnified party shall be determined by reference to, among other things, whether the untrue or alleged untrue statement of a material fact or the omission to state a material fact
relates to information supplied by the indemnifying party or by the indemnified party and the parties’ relative intent, knowledge, access to information, and opportunity to correct or prevent such statement or omission. 
  
  

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 (e) Notwithstanding the foregoing, to the extent that the provisions on indemnification and contribution
contained in the underwriting agreement entered into in connection with the underwritten public offering are in conflict with the foregoing provisions, the provisions in the underwriting agreement shall control. 
  
 (f) The obligations of the Company and Holders under this Section 1.10 shall
survive the completion of any offering of Registrable Securities in a registration statement under this Section 1, and otherwise. 
  
 1.11 Reports Under Securities Exchange Act of 1934. With a view to making available to the Holders the benefits of Rule 144 promulgated
under the Securities Act and any other rule or regulation of the SEC that may at any time permit a Holder to sell securities of the Company to the public without registration or pursuant to a registration on Form S-3, the Company agrees to:

  
 (a) make and keep public information available, as those
terms are understood and defined in SEC Rule 144, at all times after ninety (90) days after the effective date of the first registration statement filed by the Company for the offering of its securities to the general public so long as the Company
remains subject to the periodic reporting requirements under Sections 13 or 15(d) of the Exchange Act; 
  
 (b) take such action, including the voluntary registration of its Common Stock under Section 12 of the Exchange Act, as is necessary to enable the
Holders to utilize Form S-3 for the sale of their Registrable Securities, such action to be taken as soon as practicable after the end of the fiscal year in which the first registration statement filed by the Company for the offering of its
securities to the general public is declared effective; 
  
 (c)
file with the SEC in a timely manner all reports and other documents required of the Company under the Securities Act and the Exchange Act; and 
  
 (d) furnish to any Holder, so long as the Holder owns any Registrable Securities, forthwith upon request (i) a written statement by the Company that it
has complied with the reporting requirements of SEC Rule 144 (at any time after ninety (90) days after the effective date of the first registration statement filed by the Company), the Securities Act and the Exchange Act (at any time after it has
become subject to such reporting requirements), or that it qualifies as a registrant 

  

 14 








 
whose securities may be resold pursuant to Form S-3 (at any time after it so qualifies), (ii) a copy of the most recent annual or quarterly report of the
Company and such other reports and documents so filed by the Company, and (iii) such other information as may be reasonably requested in availing any Holder of any rule or regulation of the SEC which permits the selling of any such securities
without registration or pursuant to such form. 
  
 1.12
Assignment of Registration Rights. The rights to cause the Company to register Registrable Securities pursuant to this Section 1 may be assigned (but only with all related obligations) (a) by a Holder that is a partnership, to a
partner or retired partner, (b) by a Holder that is a limited liability company, to a member or retired member, (c) by a Holder that is an individual, to such individual’s estate or by gift, will or intestate succession to a spouse or lineal
descendant or antecedent or any trust for any of the foregoing, or (d) by a Holder to a transferee or assignee of at least 500,000 shares, or in the case of Registrable Securities with respect to the Series D Preferred Stock, at least 64,267 shares,
or in the case of Registrable Securities with respect to the Series E Preferred Stock, at least 50,000 shares, provided, that, in the case of Registrable Securities with respect to the Series D Preferred Stock or Series E Preferred Stock, each such
transfer of Securities is of at least 50,000 shares; provided, further, the Company is, within thirty (30) days following such transfer, furnished with written notice of the name and address of such transferee or assignee and the securities with
respect to which such registration rights are being assigned; provided, further, that such assignment shall be effective only if immediately following such transfer the further disposition of such securities by the transferee or assignee is
restricted under the Securities Act; and provided, further, that no transferee or assignee may be a person or entity that develops or distributes products or services that perform substantially the same functions as or have substantially the same
features, or competes for substantially the same end user customers and for the same purposes, as the products or services of the Company. For the purposes of determining the number of shares of Registrable Securities held by a transferee or
assignee, the holdings of transferees and assignees of a partnership who are partners or retired partners of such partnership (including spouses and ancestors, lineal descendants and siblings of such partners or spouses who acquire Registrable
Securities by gift, will or intestate succession) shall be aggregated together and with the partnership; provided that all assignees and transferees who would not qualify individually for assignment of registration rights shall have a single
attorney-in-fact for the purpose of exercising any rights, receiving notices or taking any action under Section 1. 
  
  
  

 15 








 1.13 Limitations on Subsequent Registration Rights. From and after the date of this
Agreement, the Company shall not, without the prior written consent of (a) the Holders of a majority of the outstanding Registrable Securities, (b) the Holders of a majority of the outstanding Registrable Securities with respect to the Series D
Preferred Stock, and (c) the Holders of a majority of the outstanding Registrable Securities with respect to the Series E Preferred Stock, enter into any agreement with any holder or prospective holder of any securities of the Company which would
allow such holder or prospective holder (i) to include such securities in any registration filed under Section 1.3 hereof, unless under the terms of such agreement, such holder or prospective holder may include such securities in any such
registration only to the extent that the inclusion of his securities will not reduce the amount of the Registrable Securities of the Holders which is included, or (ii) to make a demand registration which could result in such registration statement
being declared effective prior to the earlier of either of the dates set forth in subsection 1.2(a) or within one hundred twenty (120) days of the effective date of any registration effected pursuant to Section 1.2. 
  
 1.14 “Market Stand-Off” Agreement. Each Holder
hereby agrees that, during the period of duration (up to, but not exceeding, 180 days) specified by the Company and an underwriter of Common Stock or other securities of the Company, following the effective date of a registration statement of the
Company filed under the Securities Act, it shall not, to the extent requested by the Company and such underwriter, directly or indirectly sell, offer to sell, contract to sell (including, without limitation, any short sale), grant any option to
purchase or otherwise transfer or dispose of (other than to donees who agree to be similarly bound) any securities of the Company held by it at any time during such period except Common Stock (or other securities) included in such registration or
acquired in the public market after the offering; provided, however, that: 
  
 (a) such agreement shall be applicable only to the first such registration statement of the Company which covers Common Stock (or other securities) to be sold on its behalf to the public in an underwritten offering;
and 
  
 (b) all officers and directors of the Company, all
one-percent securityholders, and all other persons with registration rights (whether or not pursuant to this Agreement) shall be subject to similar restrictions. 
  
 In order to enforce the foregoing covenant, the Company may impose stop-transfer instructions with respect to the
Registrable Securities of each Holder (and the shares or securities of every other person subject to the foregoing restriction) 

  

 16 








 
until the end of such period, and each Holder agrees that, if so requested, such Holder will execute an agreement in the form provided by the underwriter
containing terms which are essentially consistent with the provisions of this Section 1.14. 
  
 Notwithstanding the foregoing, the obligations described in this Section 1.14 shall not apply to a registration relating solely to employee benefit plans on Form S-1 or Form S-8 or similar forms which may be
promulgated in the future, or a registration relating solely to an SEC Rule 145 transaction on Form S-4 or similar forms which may be promulgated in the future. 
  

1.15 Termination of Registration Rights. No Holder shall be entitled to exercise any right provided for in this Section 1 at such date
(i) seven (7) years following the consummation of a Qualified IPO or (ii) after the Company’s initial registered public offering when all remaining Registrable Securities held or entitled to be held by such Holder may be sold under Rule 144
during any three (3) month period. 
  
 2. Covenants of the
Company. 
  
 2.1 Delivery of Financial
Statements. The Company shall deliver to each Holder of at least 400,000 shares of Registrable Securities (as measured on the date of such Holder’s becoming a party to the Prior Agreement or this Agreement, as applicable) (a “Major
Holder”): 
  
 (a) as soon as practicable, but in any event
within ninety (90) days after the end of each fiscal year of the Company, an income statement for such fiscal year, a balance sheet of the Company and statement of stockholder’s equity as of the end of such year, and a statement of cash flows
for such year, such year-end financial reports to be in reasonable detail, setting forth in each case in comparative form the figures from the Company’s prior fiscal year, prepared in accordance with generally accepted accounting principles
(“GAAP”), and audited and certified by an independent public accounting firm of nationally recognized standing selected by the Company; 
  
 (b) within thirty (30) days of the end of each quarter, an unaudited income statement and a statement of cash flows and balance sheet for and as of the
end of such quarter, in reasonable detail, together with a comparison to the Company’s operating plan and budget; 
  

 17 








 (c) as soon as practicable, but in any event thirty (30) days prior to the end of each fiscal year, a
budget and business plan for the next fiscal year, prepared on a monthly basis, and, as soon as prepared, any other budgets or revised budgets prepared by the Company. 
  
 2.2 Right of First Offer. Subject to the terms and conditions specified in this Section 2.2, the Company
hereby grants to each Major Holder a right of first offer with respect to future sales by the Company of its Shares (as hereinafter defined). Each time the Company proposes to offer any Equity Securities (as defined in its Eighth Amended and
Restated Certificate of Incorporation), the Company shall first make an offering of such Equity Securities to each Major Holder in accordance with the following provisions: 
  
 (a) The Company shall deliver a notice by certified mail (“Notice”) to the Major Holders stating (i) its bona
fide intention to offer such Equity Securities, (ii) the number of such Equity Securities to be offered, and (iii) the price and terms, if any, upon which it proposes to offer such Equity Securities. 
  
 (b) Within ten (10) calendar days after delivery of the Notice, the Major
Holder may elect to purchase or obtain, at the price and on the terms specified in the Notice, up to that portion of such Equity Securities which equals the proportion that the number of shares of Common Stock issued or issuable to such Major Holder
upon conversion of Series A, Series B, Series C, or Series D Preferred Stock bears to the total number of shares of Common Stock then outstanding (assuming full conversion and exercise of all outstanding convertible or exercisable securities). A
written notice to the Company indicating a Major Holder’s intention to exercise its right of first offer shall not be binding unless and until the Company obtains binding commitments to purchase all of the Equity Securities specified in the
Notice on the terms stated in the Notice. The Company shall promptly, in writing, inform each Major Holder that purchases all the shares available to it (each, a “Fully-Exercising Investor”) of any other Major Holder’s failure to do
likewise. During the ten (10)-day period commencing after receipt of such information, each Fully-Exercising Investor shall be entitled to obtain that portion of the Additional Shares for which Major Holders were entitled to subscribe but which were
not subscribed for by the Major Holders that is equal to the proportion that the number of shares of Common Stock issued and held, or issuable upon conversion and exercise of all convertible or exercisable securities then held, by such
Fully-Exercising Investor bears to the total number of shares of Common Stock issued and held, or issuable upon conversion and exercise of all convertible or exercisable securities then held, by all Fully-Exercising Investors. 
  

 18 








 (c) The Company may, during the 45-day period following the expiration of the period provided in
subsection 2.2(b) hereof, offer the remaining unsubscribed portion of the Equity Securities to any person or persons at a price not less than, and upon terms no more favorable to the offeree than those specified in the Notice. If the Company does
not enter into an agreement for the sale of the Equity Securities within such period, or if such agreement is not consummated within sixty (60) days of the execution thereof, the right provided hereunder shall be deemed to be revived and such Equity
Securities shall not be offered unless first reoffered to the Major Holders in accordance herewith. 
  
 (d) For purposes of the application of the rights of first offer established by this Section 2.2, Equity Securities shall not include (i) up to
12,650,000 shares of Series D Preferred Stock or any shares of capital stock issuable upon conversion thereof, (ii) up to 5,000,000 shares of Series E Preferred Stock or any shares of capital stock issuable upon conversion thereof, and (iii)
securities currently excluded from the definition of the term Equity Securities and issued prior to the date hereof, in which the rights arising from this section are expressly waived for all parties hereto. 
  
 2.3 Board Observer Rights. For so long as any of the Prior
Purchasers continues to hold any amount of equity securities of the Company owned by such Prior Purchasers as of the Closing Date under the Series D Stock Purchase Agreement, dated as of March 30, 2000, by and among the Company and such Prior
Purchasers, (provided that such securities shall be deemed to be owned and to remain outstanding notwithstanding any conversion, exercise or exchange of such securities for other securities unless such conversion, exercise or exchange is in
connection with a merger or consolidation of the Company in which the Company is not the surviving corporation), the Company will permit a representative of the Prior Purchasers, reasonably acceptable to the Company (the “Observer”) to
attend all meetings of the Company’s Board of Directors (whether in person, telephonic or other) in a non-voting, observer capacity and shall provide to the Observer, concurrently with the members of the Board, and in the same manner, notice of
each such meeting and a copy of all materials provided to such members; provided, however, that the Observer shall agree to hold in confidence and trust and to act in a fiduciary manner with respect to all information so provided; and provided,
further, that the Company reserves the rights to withhold any information and to exclude the Observer from any meeting or portion thereof if access to such information or attendance at such meeting could adversely affect the attorney-client
privilege between the Company and its counsel or would result in the disclosure of trade secrets to the Observer. 
  

 19 








 2.4 Termination of Covenants. 
  
 (a) The covenants set forth in Sections 2.1 (b) and (c), Section 2.2 and
Section 2.3 shall terminate as to each Holder and be of no further force or effect (i) immediately prior to the consummation of a Qualified IPO, or (ii) when the Company shall sell, convey, or otherwise dispose of or encumber all or substantially
all of its property or business or merge into or consolidate with any other corporation (other than a wholly-owned subsidiary corporation) or effect any other transaction or series of related transactions in which more than fifty percent (50%) of
the voting power of the Company is disposed of, provided that this subsection (ii) shall not apply to a merger effected exclusively for the purpose of changing the domicile of the Corporation. 
  
 (b) The covenants set forth in Sections 2.1(b) and (c) and 2.2 shall
terminate as to each Holder and be of no further force or effect when the Company first becomes subject to the periodic reporting requirements of Sections 13 or 15(d) of the Exchange Act, if this occurs earlier than the events described in Section
2.3(a) above. 
  
 3. Miscellaneous. 
  
 3.1 Successors and Assigns. Except as otherwise provided in
this Agreement, the terms and conditions of this Agreement shall inure to the benefit of and be binding upon the respective permitted successors and assigns of the parties (including transferees of any of the Series A Preferred Stock, Series B
Preferred Stock, Series C Preferred Stock, Series D Preferred Stock, Series E Preferred Stock, or any Common Stock issued upon conversion thereof). Nothing in this Agreement, express or implied, is intended to confer upon any party other than the
parties hereto or their respective permitted successors and assigns any rights, remedies, obligations, or liabilities under or by reason of this Agreement, except as expressly provided in this Agreement. 
  
 3.2 Amendments and Waivers. Subject to the provisions of
Section 3.9 below, any term of this Agreement may be amended or waived only with the written consent of: 
  
 (a) the Company; 
  
 (b) the holders of a majority of the Registrable Securities then outstanding, not including the Founders’ Stock, provided that if such 

  

 20 








 
amendment has the effect of affecting the Founders’ Stock (i) in a manner materially different than securities issued to the Investors and (ii) in a
manner materially adverse to the interests of the holders of the Founders’ Stock, then such amendment shall require the consent of the holder or holders of a majority of the Founders’ Stock; 
  
 (c) the holders of a majority of the Registrable Securities then outstanding
with respect to the Series D Preferred Stock; and 
  
 (d) the
holders of a majority of the Registrable Securities then outstanding with respect to the Series E Preferred Stock. 
  
 In addition, any amendment or waiver of Section 1.2(a)(ii), Section 1.13(b) or Section 1.14 shall require the written consent of Attractor Ventures LLC. Any amendment or
waiver effected in accordance with this Section 3.2 shall be binding upon each holder of any Registrable Securities then outstanding, each future holder of all such Registrable Securities and the Company; provided, however, that no
such amendment or waiver shall alter, modify or otherwise affect detrimentally the rights or obligations hereunder of any Holder of Registrable Securities with respect to the Series D Preferred Stock or Series E Preferred Stock in a manner
materially different from the effect of such amendment or waiver on the rights or obligations hereunder of the holders of other Registrable Securities then outstanding, except upon the written consent of such Holder. Except as set forth in this
Section 3.2, each Holder acknowledges that by the operation of this Section 3.2, the holders of a majority of the Registrable Securities then outstanding, not including the Founders’ Stock, together with the holders of a majority of the
Registrable Securities then outstanding with respect to the Series D Preferred Stock and the holders of a majority of the Registrable Securities then outstanding with respect to the Series E Preferred Stock, may have the right and power to diminish
or eliminate all rights of such Holder under this Agreement. 
  
 3.3 Notices. Unless otherwise provided, any notice required or permitted by this Agreement shall be in writing and shall be deemed sufficient upon delivery, when delivered personally or by overnight courier or sent by telegram
or fax, or forty-eight (48) hours after being deposited in the U.S. mail, as certified or registered mail, with postage prepaid, and addressed to the party to be notified at such party’s address or fax number as set forth on the signature page
on Exhibit A-1 or Exhibit A-2 hereto or as subsequently modified by written notice. 
  

 21 








 3.4 Severability. If one or more provisions of this Agreement are held to be unenforceable
under applicable law, the parties agree to renegotiate such provision in good faith. In the event that the parties cannot reach a mutually agreeable and enforceable replacement for such provision, then (a) such provision shall be excluded from this
Agreement, (b) the balance of the Agreement shall be interpreted as if such provision were so excluded and (c) the balance of the Agreement shall be enforceable in accordance with its terms. 
  
 3.5 Governing Law. This Agreement and all acts and transactions
pursuant hereto shall be governed, construed and interpreted in accordance with the laws of the State of California, without giving effect to principles of conflicts of laws. 
  
 3.6 Counterparts. This Agreement may be executed in two or more counterparts, each of which shall be deemed an
original, but all of which together shall constitute one and the same instrument. 
  
 3.7 Titles and Subtitles. The titles and subtitles used in this Agreement are used for convenience only and are not to be considered in construing or interpreting this Agreement. 
  
 3.8 Aggregation of Stock; Adjustment of Share Numbers; Adjustment of
Share Numbers. All shares of the Preferred Stock held or acquired by affiliated entities or persons (within the meaning of Rule 12b-2 under the Securities Exchange Act of 1934, as amended) and entities under common investment management
shall be aggregated together for the purpose of determining the availability of any rights under this Agreement. All share numbers in this Agreement shall be appropriately adjusted to reflect any subsequent stock splits, stock dividends,
recapitalizations and similar transactions. 
  
 3.9
Additional Parties. In the event that any purchaser of Series D Preferred Stock listed on Exhibit A to the Series D Agreement purchases shares of Series D Preferred Stock set forth opposite such purchaser’s name on such Exhibit A
after the Closing (as such term is defined in the Series D Agreement), any such purchaser, upon execution of a counterpart signature page hereto and without need for an amendment hereto, shall, as of the date of execution of such counterpart
signature page, be deemed an “Investor” under this Agreement and shall be entitled to all rights, and be subject to all obligations, of an Investor under this Agreement. In addition, the Company may add additional parties to this Agreement
in connection 

  

 22 








 
with warrants or other securities issued by the Company in connection with credit agreements, real estate or equipment leases, or other commercial
transactions or in connection with a strategic partnering, pursuant to a plan, agreement or arrangement approved by the Company’s Board of Directors. Any such party, upon execution of a counterpart signature page hereto and without need for an
amendment hereto, shall, as of the date of execution of such counterpart signature page, be deemed an “Investor” under this Agreement and shall be entitled to all rights, and be subject to all obligations, of an Investor under this
Agreement. 
  
  
  

 23 








 The parties have executed this Second Amended and Restated Rights Agreement as of the date first above
written. 
  

	COMPANY:	  	INVESTORS:
		
	 SALESFORCE.COM, INC.
	  	  


				
	 By:
	 	  

	  	 By:
	 	  


	 	 	 John Dillon
 President
	  	 Name:
	 	  


	 	 	  	 	 	(Print Name)

  

 24 








 EXHIBIT A-1 
 The “Prior Purchasers” 
  
 Series A Preferred 
  
 Benioff, Marc 
 Harris, G. Parker 
 Moellenhoff, David 
 Domingues Jr. Frank 
 Young, Adam & Julie 
  
 Series B
Preferred 
  
 Minor, Halsey 
 Tako Ventures 
 Yesil, Magdalena 
 Benioff, Marc 
 Sill Family 
 Burleigh, James 
 Mark, Diane 
 Benfield, Nancy 
 Harris, G. Parker 
 Kramer, Margot 
 Moellenhoff, David 
  
 Series C Preferred 
  
 The Minor Revocable Trust 
 Attractor QP LP 
 McGovern, Patrick 
 Benioff, Marc 
 Tako Ventures, LLC 
 Geneva Venture Partners 
 Hambrecht, William 
 J.F. Shea Co., Inc. as nominee 1999-73 
 Attractor LP 
 Attractor Ventures LLC 
 The Martin Group of Companies, Inc. 
 Paul Nakada and Christine Hoang 
 Robert R. Anderson 
 Attractor Offshore Ltd. 







 Geneva Group 
 Attractor Institutional LP 
 Freidenrich Family Partnership 
 Joseph Levy 
 Tien Tzuo 
 The Timothy Anderson Trust 
 Outcast Communications, Inc. 
 Monica Mylet 
 John Jordano 
 Robert S. Jacobs 
 Dan Rowley 
 Design One 
 Keenan Vision, Inc. 
 Glenda Martin 
 Alpine DPR Solutions 
 TMG/Landmark, L.P. 
 The Martin Group of Companies, Inc. 
 Comdisco, Inc. 
  
 Series D Preferred 
  
 The Minor
Revocable Trust 
 Attractor QP LP 
 Marc Benioff 
 Attractor LP 
 Credit Suisse First Boston Venture Fund I, LP 
 W.R. Hambrecht/Salesforce, LLC 
 Attractor Ventures LLC 
 Attractor Institutional LP 
 Attractor Offshore Ltd. 
 Aman Ventures II, LLC 
 Edward Coppola 
 Geneva Venture Partners 
 Carson Levit 
 Stratton Sclavos 
 Project Capital Special Reserve Partners 
 Gregory C. Smith 
 Avalon, Inc. 
 The Sill Family Limited Partnership 
 GenevaGroup International 
 TMG/Landmark, L.P. 
  

 2 








 EXHIBIT A-2 
 The “Purchasers” 
  
 Allen Miner 
 DRW Venture Partners LP 
 SunBridge 
 Thomas Berson 
 Aman Ventures LLC 
 Geneva Venture Partners 
 Sill Family LP 
 GenevaGroup International 
 John Appleby 
 Frank De Marco 
 Arjun Gupta 
 Marc Benioff 
 Marc Friend 
 Esquisse Limited 







 AMENDMENT TO THE 
 SALESFORCE.COM, INC. SECOND AMENDED AND
RESTATED RIGHTS AGREEMENT, 
 DATED AS OF
NOVEMBER 28, 2000 
  
 This amendment (the
“Amendment”) to the SalesForce.com, Inc. Second Amended and Restated Rights Agreement, dated as of November 28, 2000 (the “Agreement”), is among SalesForce.com, Inc. (the “Company”) and the Investors, as defined in the
Agreement. 
  
 WHEREAS, Section 3.2 of the Agreement provides for
the Agreement to be amended with the consent of the Company, the holders of a majority of the Registrable Securities then outstanding, and the holders of a majority of the Registrable Securities then outstanding with respect to the Series D
Preferred Stock; and 
  
 WHEREAS, the Company and the undersigned
Investors who are parties to the Agreement desire to amend the Agreement to include additional purchasers of Series D Preferred Stock as Investors under the Agreement. 
  
 WHEREAS, the undersigned Investors who are listed on Exhibit A-3 hereto agree to be subject to all obligations of an Investor
under the Agreement. 
  
 NOW THEREFORE, the
Agreement shall be amended as follows: 
  
 Exhibit A-3 to this
Amendment is added as Exhibit A-3 to the Agreement. 
  
 The last
sentence of the introductory paragraph of the Agreement is replaced with the following sentence: “The Prior Purchasers, the Purchasers and the investors listed on Exhibit A-3, hereto, are collectively referred to herein as the
‘Investors.’” 
  
 Except as specifically modified herein, all other
terms and conditions of the Agreement shall remain in full force and effect. This Amendment may be executed in any number of counterparts, each of which shall be an original but all of which together shall constitute one instrument. 
  
 IN WITNESS WHEREOF, the undersigned have
executed this Amendment as of June 1, 2001. 
  

	COMPANY:
	 SALESFORCE.COM, INC.

		
	 By:
	 	  


	 	 	 John Dillon, President


  

	INVESTOR:
		
	 Print Name of Investor:
	 	  


	 	 	 By:
	 	  


	 	 	 Name:
	 	  










 EXHIBIT A-3 
  
 The Individuals’ Venture Fund (1999) L.P. 
 The Individuals’ Venture Fund (1999) Q L.P. 
 The Individuals’ Venture Fund (Seed) Q L.P. 
 The Individuals’ Venture Fund (Seed) R L.P. 







 AMENDMENT TO THE 
 SALESFORCE.COM, INC. SECOND AMENDED 
 AND RESTATED RIGHTS AGREEMENT 
  
 This amendment (the “Amendment”) to the salesforce.com, inc. Second
Amended and Restated Rights Agreement, dated as of November 28, 2000, as amended (the “Rights Agreement”), is among salesforce.com, inc. (the “Company”) and the Investors, as defined in the Rights
Agreement. Capitalized terms defined in the Rights Agreement shall have the same meanings if used in this Amendment, unless otherwise defined herein. 
  
 WHEREAS, Section 3.2 of the Rights Agreement provides that the Rights Agreement may be amended with the consent of the Company, the holders of a majority of the
Registrable Securities then outstanding, and the holders of a majority of the Registrable Securities then outstanding with respect to the Series D Preferred Stock; 
  
 WHEREAS, the Company is planning an underwritten initial public offering of its Common Stock (the “Offering”)
pursuant to a Registration Statement (the “Registration Statement”) to be filed with the Securities and Exchange Commission (“SEC”); and 
  
 WHEREAS, in connection with the Offering and in order to help secure the commitments of the
investment banks that propose to underwrite the Offering (the “Representatives”), the Company and the undersigned Investors who are parties to the Rights Agreement and who hold sufficient Registrable Securities, including
Registrable Securities with respect to the Series D Preferred Stock, to amend the Rights Agreement on behalf of all holders of any Registrable Securities currently outstanding, each future holder of all such Registrable Securities and the Company
under Section 3.2 of the Rights Agreement, desire to amend the Rights Agreement as provided herein. 
  
 NOW THEREFORE, the Rights Agreement shall be amended as follows: 
  
 1. Subsection 1.2(a) of the Rights Agreement shall be amended as follows: 
  
 “(a) If the Company shall receive at any time after the earlier of November 15, 2003, or date that
is one hundred eighty (180) days after the effective date of the first registration statement for a public offering of securities of the Company (other that a registration statement relating either to the sale of securities to employees of the
Company pursuant to a stock option, stock purchase or similar plan or an SEC Rule 145 transaction), a written request from (i) the Holders of a majority of the Registrable Securities then outstanding, (ii) the Holders of a majority of the
Registrable Securities then outstanding with respect to the Series D Preferred Stock, or (iii) the Holders of a majority of the Registrable Securities then outstanding with respect to the Series E Preferred Stock that the Company file a registration
statement under the Securities Act covering the registration of at least twenty percent (20%) or, with respect to clauses (ii) or (iii) above, fifteen percent (15%) of the Registrable Securities then outstanding, in each case, which would involve an
anticipated aggregate offering price, net of underwriting discounts and commissions, exceeding $10,000,000, then the Company shall, within ten (10) days of the receipt thereof, give written notice of such request to all Holders and shall, subject to
the limitations of subsection 1.2(b), use its best efforts to effect as soon as practicable, and in any event within sixty (60) days of the receipt of such request, the registration under the Securities Act of all Registrable Securities which the
Holders request to be registered within twenty (20) days of the mailing of such notice by the Company in accordance with Section 3.3.” 







 2. Section 1.3 of the Rights Agreement shall be amended as follows: 
  
 “1.3 Company Registration. If (but without any obligation to do so) the
Company proposes to register (including for this purpose a registration effected by the Company for stockholders other than the Holders) any of its stock under the Securities Act in connection with the public offering of such securities solely for
cash (other than a registration pursuant to a Qualified IPO, a registration relating solely to the sale of securities to participants in a Company stock plan or a transaction covered by Rule 145 under the Securities Act, a registration in
which the only stock being registered is Common Stock issuable upon conversion of debt securities which are also being registered, or any registration on any form which does not include substantially the same information as would be required to be
included in a registration statement covering the sale of the Registrable Securities), the Company shall, at such time, promptly give each Holder written notice of such registration. Upon the written request of each Holder given within twenty (20)
days after mailing of such notice by the Company in accordance with Section 3.3, the Company shall, subject to the provisions of Section 1.8, cause to be registered under the Securities Act all of the Registrable Securities that each such Holder has
requested to be registered.” 
  
 3. Except as specifically
modified herein, all other terms and conditions of the Rights Agreement shall remain in full force and effect. This Amendment may be executed in any number of counterparts, each of which shall be an original but all of which together shall
constitute one instrument. 
  
 IN WITNESS WHEREOF, the undersigned have executed
this Amendment effective as of December 5, 2003. 
  

	 SALESFORCE.COM, INC.

	
	 By:


	 Name:


	 Title:


	
	 INVESTOR

	
	 Print Name:


	 By:


	 Name:


	 Title: