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 Department of Health and Human Services National Institutes of Health
 SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of the Paperwork Reduction Act of 1995 for the opportunity for public comment on the proposed data collection projects, the National Institutes of Health Clinical Center (CC) will publish periodic summaries of proposed projects to be submitted to the Office of Management and Budget (OMB) for review and approval. *Proposed Collection: Title:*
                         Customer and Other Partners Satisfaction Surveys. 
                        *Type of Information Collection Request:*
                         Extension request. 
                        *Need and Use of Information Collection:*
                         The information collected in these surveys will be used by Clinical Center personnel: (1) To evaluate the satisfaction of various Clinical Center customers and other partners with Clinical Center services; (2) to assist with the design of modifications of these services, based on customer input; (3) to develop new services, based on customer need; and (4) to evaluate the satisfaction of various Clinical Center customers and other partners with implemented service modifications. These surveys will almost certainly lead to quality improvement activities that will enhance and/or streamline the Clinical Center's operations. The major mechanisms by which the Clinical Center will request customer input is through surveys and focus groups. The surveys will be tailored specifically to each class of customer and to that class of customer's needs. Surveys will either be collected as written documents, as faxed documents, mailed electronically or collected by telephone from customers. Information gathered from these surveys of Clinical Center customers and other partners will be presented to, and used directly by, Clinical Center management to enhance the services and operations of our organization. 
                        *Frequency of Response:*
                         The participants will respond yearly. 
                        *Affected public:*
                         Individuals and households; businesses and other for profit, small businesses and organizations. 
                        *Types of respondents:*
                         These surveys are designed to assess the satisfaction of the Clinical Center's major internal and external customers with the services provided. These customers include, but are not limited to, the following groups of individuals: 
                        ( print page 57471)
                        Clinical Center patients, family members of Clinical Center patients, visitors to the Clinical Center, NIH intramural collaborators, private physicians or organizations who refer patients to the Clinical Center, volunteers, vendors and collaborating commercial enterprises, small businesses, regulators, and other organizations. The annual reporting burden is as follows: FY 2010
Customer
Number of respondents
Frequency of response
Average time per response
Annual hour burdenClinical Center Patients
5000
1
.5
2500Family Members of Patients
2000
1
.5
1000Visitors to the Clinical Center
1000
1
.17
170NIH Intramural Collaborators
2000
1
.17
340Vendors and Collaborating Commercial Enterprises
2500
1
.33
833Professionals and Organizations Referring Patients
2000
1
.33
833Regulators
30
1
.33
10Volunteers
275
1
.5
138Total
14,805


5,824
 FY 2011
Customer
Number of respondents
Frequency of response
Average time per response
Annual hour burdenClinical Center Patients
5000
1
.5
2500Family Members of Patients
3000
1
.5
1500Visitors to the Clinical Center
1500
1
.17
255NIH Intramural Collaborators
1500
1
.25
375Vendors and Collaborating Commercial Enterprises
1000
1
.25
250Professionals and Organizations Referring Patients
3000
1
.33
1000Regulators
30
1
.33
10Volunteers
275
1
.33
92Total
15,305


5,982
 FY 2012
Customer
Number of respondents
Frequency of response
Average time per response
Annual hour burdenClinical Center Patients
5000
1
.5
2500Family Members of Patients
2000
1
.5
1000Visitors to the Clinical Center
1000
1
.17
170NIH Intramural Collaborators
1000
1
.17
170Vendors and Collaborating Commercial Enterprises
2500
1
.25
625Professionals and Organizations Referring Patients
3000
1
.33
1000Regulators
25
1
.25
6Volunteers
300
1
.25
75Total
14,825


5,546
 Estimated costs to the respondents consists of their time; time is estimated using a rate of $10.00 per hour for patients and the public; $30.00 for vendors, regulators, organizations and $55.00 for health care professionals. The estimated annual costs to respondents for each year for which the generic clearance is requested is $127,885 for 2010, $126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are $7,000. Estimated Operating and Maintenance costs are $75,000. *Requests for Comments:*
                     Written comments and/or suggestions from the public and affected agencies are invited on one or more of the following points: (1) Whether the proposed collection of information is necessary for the proper performance of the functions of the Clinical Center and the agency, including whether the information shall have practical utility; (2) The accuracy of the agency's estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; (3) Ways to enhance the quality, utility, and clarity of the information to be collected; and (4) Ways to minimize the burden of the collection of information on those who are to respond, including the use of automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.
 FOR FURTHER INFORMATION CONTACT: To request more information on the proposed project, or to obtain a copy of the data collection plans and instruments, contact: Dr. David K. Henderson, Deputy Director for Clinical Care, National Institutes of Health Clinical Center, Building 10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call non-toll free: 301-496-3515, or e-mail your request or comments, including your address to: 
                        *dkh@nih.gov*. *Comments Due Date:*
                         Comments regarding this information collection are 
                        ( print page 57472)
                        best assured of having their full effect if received within 60 days of the date of this publication. Dated: September 6, 2010. David K. Henderson, Deputy Director for Clinical Care, CC National Institutes of Health.


[FR Doc. 2010-23526 Filed 9-20-10; 8:45 am] BILLING CODE 4140-01-P