[Federal Register Volume 75, Number 182 (Tuesday, September 21, 2010)]
[Notices]
[Pages 57470-57472]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-23526]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Clinical Center; Proposed Collection; Comment Request; Customer 
and Other Partners Satisfaction Surveys

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 for the opportunity for public 
comment on the proposed data collection projects, the National 
Institutes of Health Clinical Center (CC) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: Customer and Other Partners 
Satisfaction Surveys. Type of Information Collection Request: Extension 
request. Need and Use of Information Collection: The information 
collected in these surveys will be used by Clinical Center personnel: 
(1) To evaluate the satisfaction of various Clinical Center customers 
and other partners with Clinical Center services; (2) to assist with 
the design of modifications of these services, based on customer input; 
(3) to develop new services, based on customer need; and (4) to 
evaluate the satisfaction of various Clinical Center customers and 
other partners with implemented service modifications. These surveys 
will almost certainly lead to quality improvement activities that will 
enhance and/or streamline the Clinical Center's operations. The major 
mechanisms by which the Clinical Center will request customer input is 
through surveys and focus groups. The surveys will be tailored 
specifically to each class of customer and to that class of customer's 
needs. Surveys will either be collected as written documents, as faxed 
documents, mailed electronically or collected by telephone from 
customers. Information gathered from these surveys of Clinical Center 
customers and other partners will be presented to, and used directly 
by, Clinical Center management to enhance the services and operations 
of our organization. Frequency of Response: The participants will 
respond yearly. Affected public: Individuals and households; businesses 
and other for profit, small businesses and organizations. Types of 
respondents: These surveys are designed to assess the satisfaction of 
the Clinical Center's major internal and external customers with the 
services provided. These customers include, but are not limited to, the 
following groups of individuals:

[[Page 57471]]

Clinical Center patients, family members of Clinical Center patients, 
visitors to the Clinical Center, NIH intramural collaborators, private 
physicians or organizations who refer patients to the Clinical Center, 
volunteers, vendors and collaborating commercial enterprises, small 
businesses, regulators, and other organizations. The annual reporting 
burden is as follows:

                                                     FY 2010
----------------------------------------------------------------------------------------------------------------
                                                      Number of     Frequency of    Average time    Annual hour
                     Customer                        respondents      response      per response      burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........................            5000               1            .5             2500
Family Members of Patients.......................            2000               1            .5             1000
Visitors to the Clinical Center..................            1000               1            .17             170
NIH Intramural Collaborators.....................            2000               1            .17             340
Vendors and Collaborating Commercial Enterprises.            2500               1            .33             833
Professionals and Organizations Referring                    2000               1            .33             833
 Patients........................................
Regulators.......................................              30               1            .33              10
Volunteers.......................................             275               1            .5              138
                                                  --------------------------------------------------------------
    Total........................................          14,805  ..............  .............           5,824
----------------------------------------------------------------------------------------------------------------


                                                     FY 2011
----------------------------------------------------------------------------------------------------------------
                                                      Number of     Frequency of    Average time    Annual hour
                     Customer                        respondents      response      per response      burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........................            5000               1            .5             2500
Family Members of Patients.......................            3000               1            .5             1500
Visitors to the Clinical Center..................            1500               1            .17             255
NIH Intramural Collaborators.....................            1500               1            .25             375
Vendors and Collaborating Commercial Enterprises.            1000               1            .25             250
Professionals and Organizations Referring                    3000               1            .33            1000
 Patients........................................
Regulators.......................................              30               1            .33              10
Volunteers.......................................             275               1            .33              92
                                                  --------------------------------------------------------------
    Total........................................          15,305  ..............  .............           5,982
----------------------------------------------------------------------------------------------------------------


                                                     FY 2012
----------------------------------------------------------------------------------------------------------------
                                                      Number of     Frequency of    Average time    Annual hour
                     Customer                        respondents      response      per response      burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients.........................            5000               1            .5             2500
Family Members of Patients.......................            2000               1            .5             1000
Visitors to the Clinical Center..................            1000               1            .17             170
NIH Intramural Collaborators.....................            1000               1            .17             170
Vendors and Collaborating Commercial Enterprises.            2500               1            .25             625
Professionals and Organizations Referring                    3000               1            .33            1000
 Patients........................................
Regulators.......................................              25               1            .25               6
Volunteers.......................................             300               1            .25              75
                                                  --------------------------------------------------------------
    Total........................................          14,825  ..............  .............           5,546
----------------------------------------------------------------------------------------------------------------

    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $127,885 for 2010, 
$126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are 
$7,000. Estimated Operating and Maintenance costs are $75,000.
    Requests for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the Clinical 
Center and the agency, including whether the information shall have 
practical utility; (2) The accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) Ways to minimize the burden of the collection of information on 
those who are to respond, including the use of automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project, or to obtain a copy of the data collection plans and 
instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, National Institutes of Health Clinical Center, Building 
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call 
non-toll free: 301-496-3515, or e-mail your request or comments, 
including your address to: <a href="/cdn-cgi/l/email-protection#ef8b8487af818687c1888099"><span class="__cf_email__" data-cfemail="e286898aa28c8b8acc858d94">[email protected]</span></a>.
    Comments Due Date: Comments regarding this information collection 
are

[[Page 57472]]

best assured of having their full effect if received within 60 days of 
the date of this publication.

    Dated: September 6, 2010.
David K. Henderson,
Deputy Director for Clinical Care, CC National Institutes of Health.
[FR Doc. 2010-23526 Filed 9-20-10; 8:45 am]
BILLING CODE 4140-01-P


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