[Federal Register Volume 75, Number 165 (Thursday, August 26, 2010)]
[Notices]
[Pages 52542-52543]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-21310]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: Department of Homeland Security Traveler Redress Inquiry 
Program (DHS TRIP)

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day Notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0044, 
to OMB for review and approval of an extension of the currently 
approved collection under the Paperwork Reduction Act (PRA). The 
collection involves the submission of identifying and travel experience 
information by individuals requesting redress through the Department of 
Homeland Security (DHS) Traveler Redress Inquiry Program (DHS TRIP). 
The collection also involves a voluntary customer satisfaction survey 
to identify areas for program improvement. The ICR describes the nature 
of the information collection and its expected burden. TSA published a 
Federal Register notice, with a 60-day comment period soliciting 
comments, of the following collection of information on May 19, 2010 
(75 FR 28051).

DATES: Send your comments by September 27, 2010. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
<a href="/cdn-cgi/l/email-protection#ee81879c8fb19d9b8c83879d9d878180ae81838cc08b819ec0898198"><span class="__cf_email__" data-cfemail="aec1c7dccff1dddbccc3c7ddddc7c1c0eec1c3cc80cbc1de80c9c1d8">[email protected]</span></a> or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Joanna Johnson, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-3651; e-mail <a href="/cdn-cgi/l/email-protection#bfebecfeefedfeffdbd7cc91d8d0c9"><span class="__cf_email__" data-cfemail="e9bdbaa8b9bba8a98d819ac78e869f">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological

[[Page 52543]]

collection techniques or other forms of information technology.

Information Collection Requirement

    Title: Department of Homeland Security Traveler Redress Inquiry 
Program.
    Type of Request: Revision of a currently approved collection.
    OMB Control Number: 1652-0044.
    Form(s): Traveler Inquiry Form.
    Affected Public: Traveling Public.
    Abstract: The DHS Traveler Redress Inquiry Program (DHS TRIP) 
serves as a centralized intake office for traveler redress requests. 
Individuals may seek redress if they believe that they have been (1) 
denied or delayed boarding; (2) denied or delayed entry into or 
departure from the United States at a port of entry; (3) indentified 
for additional (secondary) screening at our Nation's transportation 
hubs, including airports, seaports, train stations, and land borders; 
and (4) otherwise been subjected to violations of their civil rights or 
privacy rights while boarding, entering, or being screened in 
connection with travel. To request redress, individuals complete the 
Traveler Inquiry Form (TIF) by providing identifying information as 
well as details of the travel experience. After receipt, DHS TRIP 
passes the information to the relevant DHS component(s) and/or the 
Department of State to process the request as appropriate (for example, 
DHS TRIP passes the TIF to TSA to initiate the Watch List Clearance 
Procedure). DHS is modifying the TIF by adding an optional question 
that asks applicants to categorize the frequencies of their travel.
    DHS TRIP will use this collection to assist in prioritizing the 
processing of cases to support the redress of the most frequent 
travelers. DHS will use the information collected through the DHS TRIP 
to determine if errors exist in the redress requestor's record. This 
collection also serves to help DHS distinguish the redress requestor 
from an actual individual on a watch list used by DHS, while 
streamlining and expediting future check-in or border crossing 
experiences.
    DHS TRIP will also conduct a voluntary customer satisfaction survey 
in accordance with the DHS Office of the Inspector General, Report on 
Effectiveness of the Department of Homeland Security Traveler Redress 
Inquiry Program. Recommendation number 24 of the report called upon DHS 
TRIP to ``collect and report on redress-seeker impressions of the TRIP 
Web site, different aspects of the redress experience, and their 
overall satisfaction with the program, with the aim of using this 
information to identify areas for improvement.'' DHS estimates that 
completing customer satisfaction survey will take approximately 10 
minutes per respondent.
    Number of Respondents: 62,000.
    Estimated Annual Burden Hours: An estimated 72,540 hours annually.

    Issued in Arlington, Virginia, on March 23, 2010.
Joanna Johnson,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2010-21310 Filed 8-25-10; 8:45 am]
BILLING CODE 9110-05-P


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