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|  **REGISTRATION          STATEMENT PURSUANT TO SECTION 12 OF THE SECURITIES EXCHANGE ACT OF 1934** **OR****X** **ANNUAL          REPORT PURSUANT TO SECTION 13(a) OR 15(d) OF THE SECURITIES EXCHANGE          ACT OF 1934******
For          the fiscal year ended:
 **December        31, 2003** Commission        File Number:  **1-8481**
**BCE Inc.***(Exact name of Registrant as specified in its charter)*

**Canada***(Jurisdiction of incorporation or organization)*

**4813***(Primary Standard Industrial Classification Code Number (if applicable))*

**98-0134477***(I.R.S. Employer Identification Number (if applicable))*

**1000 rue de La Gauchetière    Ouest, Bureau 3700, Montreal, Quebec, Canada H3B 4Y7, (514) 397-7000***(Address and telephone number of Registrant’s principal executive    offices)*

**CT Corporation System,    111 Eighth Avenue, 13th Floor, New York, N.Y. 10011, (212) 894-8940***(Name, address (including zip code) and telephone number (including    area code)    of agents for service in the United States)*

Securities registered    pursuant to Section 12(b) of the Act:
Title          of each class**Common shares**Number          of each exchange on which registered**New York Stock Exchange**
Securities registered    pursuant to Section 12(g) of the Act:    **None**

Securities for which there    is a reporting obligation pursuant to Section 15(d) of the Act:    **None**

For annual    reports, indicate by check mark the information filed with this Form
**X**Annual        information form**X**Audited          annual financial statements
Indicate    the number of outstanding shares of each of the issuer’s classes of capital    or common stock as of the close of the period covered by the annual report.
**At          December 31, 2003, 923,988,818 common shares and          80,058,197 First Preferred Shares were issued and oustanding.**
 Indicate    by check mark whether the Registrant by filing the information contained in    this Form is also thereby furnishing the information to the Commission pursuant    to Rule 12g3-2(b) under the Securities Exchange Act of 1934 (the “Exchange    Act”). If “Yes” is marked, indicate the file number assigned    to the Registrant in connection with such Rule.
YES:
NO:
**X** 
Indicate    by check mark whether the Registrant (1) has filed all reports required to    be filed by Section 13 or 15(d) of the Exchange Act during the preceding 12    months (or for such shorter period that the Registrant was required to file    such reports) and (2) has been subject to such filing requirements for the    past 90 days:
YES:**X**NO: 
 

**2**

 

**PRIOR  FILINGS MODIFIED AND SUPERSEDED**

     BCE    Inc.‘s Annual Report on Form 40-F for the year ended December 31, 2003,    at the time of filing with the U.S. Securities and Exchange Commission (the    “SEC” or “Commission”), modifies and supersedes all prior    documents filed pursuant to Sections 13, 14 and 15(d) of the Exchange Act    for purposes of any offers or sales of any securities after the date of such    filing pursuant to any registration statement or prospectus filed pursuant    to the Securities Act of 1933 which incorporates by reference such Annual    Report on Form 40-F. Other than BCE Inc.‘s Annual Information Form for    the year ended December 31, 2003 included herein (the “AIF”) and    BCE Inc.‘s annual audited consolidated financial statements and related    management’s discussion and analysis of financial condition and results    of operations specifically incorporated by reference herein, no other information    from the Exhibits is to be incorporated by reference in a registration statement    or prospectus filed pursuant to the Securities Act of 1933.

**ANNUAL AUDITED    CONSOLIDATED FINANCIAL STATEMENTS AND****MANAGEMENT’S    DISCUSSION AND ANALYSIS**
**A.       Annual Audited Consolidated Financial Statements**
     For  annual audited consolidated financial statements, including the auditors’  report with respect thereto, see pages 64 to 101 and part of page 64, respectively,  of the BCE Inc. 2003 Annual Report to shareholders attached hereto as Exhibit  99.1. See Note 26 of the Notes to the annual audited consolidated financial  statements on pages 98 to 101 of the BCE Inc. 2003 Annual Report to shareholders,  reconciling the significant differences between Canadian and United States generally  accepted accounting principles.
     The  above referenced auditors’ report is expressed in accordance with standards  of reporting generally accepted in Canada which do not require a reference to  changes in accounting principles in the auditors’ report when the changes  are properly accounted for and adequately disclosed in the financial statements.  In the United States, reporting standards for auditors require the addition  of an explanatory paragraph (following the opinion paragraph) when there are  changes in accounting principles or when there is a retroactive restatement  that have a material effect on the comparability of the financial statements,  such as the changes described in Note 1 to BCE Inc.‘s annual audited consolidated  financial statements.
**B.      Management’s  Discussion and Analysis**

     For  management’s discussion and analysis of financial condition and results  of operations, see pages 28 to 63 of the BCE Inc. 2003 Annual Report to shareholders  attached hereto as Exhibit 99.1.

**EVALUATION  OF DISCLOSURE CONTROLS AND PROCEDURES**

     As    of the end of the period covered by this Annual Report on Form 40-F, an evaluation    was carried out by BCE Inc.‘s management, under the supervision, and    with the participation, of BCE Inc.‘s President and Chief Executive Officer    (the “CEO”) and Chief Financial Officer (the “CFO”), of    the effectiveness of BCE Inc.‘s disclosure controls and procedures (as    defined in Exchange Act Rules 13a-15(e) and 15d-15(e)). Based on that evaluation,    the CEO and CFO concluded that such disclosure controls and procedures were    adequate and effective and designed to ensure that material information relating    to BCE Inc. and its consolidated subsidiaries would be made known to them    by others within those entities.

 

 

**3**

 

**CHANGES    IN INTERNAL CONTROL OVER FINANCIAL REPORTING**

     During    the year ended December 31, 2003, there were no changes in BCE Inc.’s    internal control over financial reporting that have materially affected, or    are reasonably likely to materially affect, BCE Inc.’s    internal control over financial reporting.

**AUDIT    COMMITTEE FINANCIAL EXPERT**
     BCE    Inc.’s board    of directors has determined that the Chairman of the audit committee, Mr.    T.C. O'Neill, qualifies as an "audit committee financial expert" and that    Mr. T.C. O'Neill is independent under the listing standards of the New York    Stock Exchange. 
**CODE    OF ETHICS**

     All    of BCE Inc.’s employees, directors and officers must follow BCE Inc.’s    Code of Business Conduct (the “Bell Canada Enterprises Code”), which    provides guidelines for ethical behaviour. The Bell Canada Enterprises Code    includes additional guidelines for BCE Inc.’s President and Chief Executive    Officer, Chief Financial Officer, Controller and Treasurer. The Bell Canada    Enterprises Code is available in the Governance section of BCE Inc.’s    website at www.bce.ca

**PRINCIPAL    ACCOUNTANT FEES AND SERVICES**

**Auditors’    fees**

     The    table below shows the fees that Deloitte & Touche LLP (“Deloitte    & Touche”), BCE Inc.’s    external auditors, billed to BCE Inc. and its subsidiaries for various services    in the past two years.
 **2003**20021**(Can.        $ millions)**Audit        fees **14.9**14.5Audit-related        fees **2.6**10.4****Tax fees**4.4**4.2          Other        fees **1.7**8.0          **Total****23.6**37.1          
1      2002 numbers have been reclassified to reflect new SEC guidance    issued in 2003 providing enhanced clarification on the definitions of items    included in audit, audit-related and non-audit services categories. 

*Audit    fees*         These fees include professional services rendered    by the external auditors for the review of the interim financial statements,    statutory audits of the annual financial statements, the review of prospectuses,    consultations about financial accounting and reporting standards and other    regulatory audits and filings.

*Audit-related    fees*     These fees include professional services    that reasonably relate to the above services, including non-statutory audits,    initiatives concerning the *Sarbanes-Oxley Act of 2002*, pension plan    audits and consultations about prospective financial accounting and reporting    standards.

*Tax    fees*     These fees include professional services    for the attestation of compliance with our conflict of interest policy, tax    compliance, tax advice, tax planning and advisory services relating to the    preparation of corporate tax, capital tax and commodity tax returns.

 

**4**

 

*Other    fees*

     These    fees include professional services rendered for:
 •        completion          of work commenced in 2002 and finalized in early 2003 on the re-design          of product introduction and new applications for account management,          inventory programming, promotion and research processes; and •French          translation of interim and annual financial statements and related management’s          discussion and analysis of financial condition and results of operations,          AIFs, prospectuses and other public documents.
     Since    January 1, 2003, Deloitte & Touche has not been engaged to perform any    information system design and implementation services (IS/IT) or other consulting    services for BCE Inc. or its subsidiaries.

**Auditor    independence policy**

     BCE    Inc.’s auditor    independence policy is a comprehensive policy governing all aspects of BCE    Inc.’s relationship    with the external auditors, including:
 •establishing          a process for determining whether various audit and other services provided          by the external auditors affect their independence; •        identifying          the services that the external auditors may and may not provide to BCE          Inc. and its subsidiaries; •        pre-approving          all services to be provided by the external auditors of BCE Inc. and          its subsidiaries; and •        establishing          guidelines for engaging former employees of the external auditors.
     In    particular, the policy specifies that:
 •the          external auditors cannot be hired to provide any services falling within          the prohibited services category, such as bookkeeping, financial information          system design and implementation and legal services; •        for          all audit or non-audit services falling within the permitted services          category (such as prospectus work, due diligence and non-statutory audits),          a request for approval must be submitted to the audit committee by the          Chief Financial Officer prior to engaging the auditors; •        specific          permitted services however are pre-approved quarterly by the audit committee          and consequently only require approval by the Chief Financial Officer          prior to engaging the external auditors; and •        at          each regularly scheduled audit committee meeting, a consolidated summary          of all fees paid to the external auditors by service type is presented.          This summary includes a breakout of fees incurred within the preapproved          amounts.
     In    2003, BCE Inc.’s    audit committee did not approve any audit-related, tax or other services pursuant    to paragraph (c) (7) (i) (C) of Rule 2-01 of Regulation S-X. 

**OFF-BALANCE    SHEET ARRANGEMENTS**

     Please    see the section entitled “Off-balance sheet arrangements” of BCE    Inc.’s management’s    discussion and analysis of financial condition and results of operations (which    is incorporated by reference in BCE Inc.’s    AIF) and Notes 11 and 24, entitled “Accounts Receivable” and “Guarantees”,    respectively, of BCE Inc.‘s 2003 annual audited consolidated financial    statements, all contained in BCE Inc.’s    2003 Annual Report to shareholders attached hereto as Exhibit 99.1, for a    discussion of off-balance sheet arrangements. 

**TABULAR    DISCLOSURE OF CONTRACTUAL OBLIGATIONS**

     Please    see the section entitled “Contractual obligations” of BCE Inc.’s    management’s discussion and analysis of financial condition and results    of operations (which is incorporated by reference in BCE Inc.‘s AIF),    contained in BCE Inc.’s    2003 Annual Report to shareholders attached hereto as Exhibit 99.1, for a    tabular disclosure and discussion of contractual obligations. 

**IDENTIFICATION    OF THE AUDIT COMMITTEE**

     BCE    Inc. has a separately-designated standing audit committee established in accordance    with section 3(a)(58) (A) of the Exchange Act. BCE Inc.’s    audit committee is comprised of five independent members: Mr. T.C. O’Neill    (Chairman), Mr. T.E. Kierans, Mrs. J. Maxwell, Mr. R.C. Pozen and Mr. V.L.    Young. 

 

**5**

 

**UNDERTAKING**

     BCE    Inc. undertakes to make available, in person or by telephone, representatives    to respond to inquiries made by the Commission staff, and to furnish promptly,    when requested to do so by the Commission staff, information relating to:    the securities in relation to which the obligation to file this Annual Report    on Form 40-F arises; or transactions in said securities.

**WEB    SITE INFORMATION**

     Notwithstanding    any reference to BCE Inc.’s    website on the World Wide Web in the AIF or in the documents attached as Exhibits    hereto, the information contained in BCE Inc.’s    website or any other site on the World Wide Web referred to in BCE Inc.’s    website is not a part of this Form 40-F and, therefore, is not filed with    the Commission.

**STATEMENT    REGARDING FORWARD-LOOKING STATEMENTS**

     BCE    Inc. has made in the documents filed as part of this Annual Report on Form    40-F, and from time to time may otherwise make, forward-looking statements    and related assumptions concerning its operations, economic performance and    financial matters. BCE Inc. is under no duty to update any of these forward-looking    statements or related assumptions. Actual results or events could differ materially    from those set forth in, or implied by, the forwardlooking statements and    the related assumptions due to a variety of factors. Reference is made to    the section entitled “About forward-looking statements” on page    3 of the AIF and to the section entitled “Risks that could affect our    business” on pages 24 to 31 of the AIF for a discussion of certain of    such factors. Reference is also made to the various risk factors discussed    throughout BCE Inc.’s    management’s discussion and analysis of financial condition and results    of operations (which is incorporated by reference in BCE Inc.’s    AIF), contained in BCE Inc.’s    2003 Annual Report to shareholders attached hereto as Exhibit 99.1.

 

 

 

 

 

 

 

 

 
 **2003        Annual        Information        Form**
 

 

 

 

 

 

 

**BCE    Inc.**

For the year ended December    31, 2003    March 10, 2004

 

 

 

*BCE    Inc.*     2003    Annual information form     **1**

What's inside 

**ABOUT          THIS ANNUAL INFORMATION FORM**
**2**   Documents incorporated        by reference2   Trademarks2   About forward-looking        statements3  **ABOUT        BCE INC.****3**   Our objectives and        strategy3   Our corporate structure4   Our directors and        officers4   Our employees7   Our securities7   Our dividend policy7  **ABOUT        OUR BUSINESSES****8**   Bell Canada segment8   Bell Globemedia13             BCE Emergis13   BCE Ventures14   Discontinued operations14   New reporting structure14  **PROTECTING        THE ENVIRONMENT****15**  **BUSINESS        HIGHLIGHTS****15**  **THE        REGULATORY ENVIRONMENT WE OPERATE IN****18**   Legislation that        governs our business19   Key regulatory changes20   Consultations21  **LEGAL        PROCEEDINGS WE ARE INVOLVED IN****22**  **RISKS        THAT COULD AFFECT OUR BUSINESS****24**  **SELECTED        FINANCIAL INFORMATION****31**   Capital expenditures31   Financial data32  **MANAGEMENT'S        DISCUSSION AND ANALYSIS****32**  **FOR        MORE INFORMATION****32**
 

 

 

 

***2**     *2003    Annual information form*     BCE    Inc.*

**ABOUT THIS ANNUAL INFORMATION    FORM**

This    annual information form (AIF) contains important information that will help    you make informed decisions about investing in BCE Inc. It describes the company    and its operations, its prospects, risks and other factors that affect its    business. 

 

**In          this AIF, *we*, *us*, *our*and *BCE*mean BCE Inc.,          its subsidiaries and joint ventures. Bell Canada, Aliant Inc. (Aliant)          and their subsidiaries are referred to as the Bell Canada segment.**

 
**All          dollar figures are in Canadian dollars, unless stated otherwise. The          information in this AIF is as of March 10, 2004, unless stated otherwise,          and except for information in documents incorporated by reference that          have a different date.**
 

**Documents    incorporated by reference**

The documents in the table    below contain information that is incorporated by reference into this AIF.
DocumentWhere        it is incorporated in this AIFBCE Inc.        2003 annual report -- *Management's discussion and analysis*, pages        28 to 63*Management's        discussion and analysis*, page 32
  

**Trademarks**

 The table below is a    list of our trademarks that are referred to and used as such in this AIF and    their owners. 
Owner TrademarkBCE          Inc.BCEBell          CanadaRings          & head design Bell          Canada Enterprises corporate logo           Bell Bell          World Espace          Bell Sympatico Sympatico.ca Sympatico          High Speed Edition Bell          ExpressVu Limited Partnership ExpressVuBell          Globemedia Publishing Inc.Canada's          National Newspaper globeandmail.com           The          Globe and MailBell          Mobility Inc.Mobile          BrowserCTV          Inc.CTV CTV          Newsnet CTV          Travel ROB          TV Talk          TV The          Comedy NetworkTelesat          CanadaNimiq           Telesat          The          Sports Network Inc. TSN           RDS
Any other    trademarks, or corporate, trade or domain names used in this AIF are the property    of their owners. We believe that our trademarks are very important to our    success. We take appropriate measures to protect our intellectual property    and to defend our trademarks. We also spend considerable time and resources    overseeing, registering and protecting our trademarks and prosecuting those    who infringe on them. We take great care not to infringe on the intellectual    property and trademarks of others.

 

*BCE    Inc.*     2003    Annual information form     **3**

**About forward-looking    statements**

A statement    we make is forward looking when it uses what we know today to make a statement    about the future.          Forward-looking statements may include words    such as *anticipate, believe, could, expect, goal, intend, may, objective,    outlook, plan, seek, strive, target*and *will*.     Securities    laws encourage companies to disclose forward-looking information so that investors    can get a better understanding of the company’s future prospects and    make informed investment decisions.          This AIF contains forward-looking statements    about BCE’s objectives, strategies, financial condition, results of operations    and businesses. These statements are “forward-looking” because they    are based on our current expectations about the markets we operate in, and    on various estimates and assumptions. It is important to know that:
•forward-looking        statements in this AIF describe our expectations on March 10, 2004. •        our          actual results could be materially different from what we expect if          known or unknown risks affect our business, or if our estimates or assumptions          turn out to be inaccurate. As a result, we cannot guarantee that any          forward-looking statement will materialize.•forward-looking          statements do not take into account the effect that transactions or          non-recurring items announced or occurring after the statements are          made may have on our business. For example, they do not include the          effect of sales of assets, monetizations, mergers, acquisitions, other          business combinations or transactions, asset write-downs or other charges.•we          disclaim any intention and assume no obligation to update any forward-looking          statement even if new information becomes available, as a result of          future events or for any other reason. 
     Risks    that could cause our actual results to materially differ from our current    expectations are discussed throughout this AIF and, in particular, in *Risks    that could affect our business*.

**ABOUT BCE INC.**

BCE is    Canada’s largest communications company. We operate under four segments:    Bell Canada, Bell Globemedia, BCE Emergis and BCE Ventures. Our segments are    organized by products and services, and reflect how we classify our operations    for planning and measuring performance.          Through our Bell Canada segment, we provide    local telephone, long distance, wireless communications, Internet access,    data, Direct-to-Home (DTH) satellite television and other services to residential    and business customers through our 26 million customer connections.         We reach millions of people every day through    Bell Globemedia Inc. (Bell Globemedia), a leading Canadian media company,    which includes CTV Inc. (CTV), Canada’s leading private broadcaster,    and The Globe and Mail, Canada’s leading national newspaper.     We    also provide eBusiness services through BCE Emergis Inc. (BCE Emergis).          For management purposes, all of BCE’s other    businesses and investments, including Telesat Canada (Telesat) and CGI Group    Inc. (CGI), are combined in the BCE Ventures segment.     In    2003, we had consolidated operating revenues of $19.1 billion. We had total    assets of $39.3 billion and approximately 64,000 employees at December 31,    2003.     Our    primary focus is the Bell Canada segment, which represents the largest component    of our business and represented 86.7% of our revenues in 2003. Bell Globemedia    and BCE Emergis together represented about 8.1% of our revenues in 2003.     BCE    Inc. was incorporated in 1970 and was continued under the *Canada    Business Corporations Act*in 1979. It is governed by a Restated Certificate    and Restated Articles of Incorporation dated June 11, 2003.     Our    principal and registered offices are at 1000, rue de La Gauchetière    Ouest, Suite 3700, Montréal, Québec H3B 4Y7.

**Our objectives and strategy**

The telecommunications    industry is currently going through a major transformation as it evolves from    multiple service-specific networks to Internet Protocol (IP)-based integrated    communications networks. These will facilitate the introduction of innovative    new applications and opportunities for our customers.     Businesses will benefit from    our ability to integrate all of their communications needs while we lay out    an evolution plan that will result in greater flexibility and cost savings    for our customers. Consumers will discover the advantages of a Broadband Home    where leading-edge voice, video and data services are provided simply through    one company and one brand: Bell Canada.     Our    overall objective is to take a leadership position in setting the standard    in IP for the industry and for our customers.         That begins with a three-year plan to:
•move        all of Bell Canada’s core traffic to a national IP-based network•        offer        a full range of IP services to 90% of Bell Canada’s customers.
     IP-based    communications will allow us to further enhance our revenue growth profile    and realize on our promise of simplicity for customers by offering new value-added    features, faster and simpler delivery and greater self-service capabilities.    It will also provide Bell Canada with significant opportunities to reduce    costs in the future.         Our strategy is to set the standard for innovation,    simplicity and service, and efficiency leveraging the opportunities created    by IP-based communications.

*Innovation*– Bell Canada intends to bring together the broadest set of platforms    by:
•expanding        its next-generation network to increase bandwidth and value-added services•offering        new voice-over-IP (VoIP) based products•expanding        its digital video service offerings through very high-speed digital subscriber        line (VDSL) and IP television (IPTV).
*Simplicity    and service*– We plan to simplify the customer experience by offering    simpler products and solutions, and by making it easier to deal with us. This    includes:
•value-added        bundles of services•speech-activated        assistance•unified        customer channels and one-stop service•        faster        response and improved service.
 

 

 

***4**     *2003    Annual information form*     BCE    Inc.*

*Efficiency*– We intend to build on our success as a streamlined and responsive    provider of services through:
•        increased        productivity•        fewer        networks and related operating support systems•financial        discipline.
     Our    goal is to expand Bell Canada’s consumer segment by providing the Broadband    Home and offering our customers the advantages of “one-company, one brand    and one point of contact.” Next-generation services will provide growth    opportunities and will include video services, new information management    tools that are being developed with Microsoft Corporation (Microsoft), VoIP    and wireless solutions.     Our    goal for Bell Canada’s small and medium-sized business (SMB) customers    is to increase our market share by becoming our customers’ technology    advisor with new VoIP and wireless fidelity (Wi-Fi) services, added security    and firewall capabilities, new mobile and business information tools and storage    capacity.     Our    goal for Bell Canada’s large enterprise customers is to move from providing    connectivity to offering value-added services on an IP network, including    security, network management, wireless data and simplified customer channels.

******Our corporate    structure**

The table    below shows our main subsidiaries, where they are incorporated or registered,    and the percentage of voting and non-voting securities or partnership interest    that we beneficially own or that we directly or indirectly exercise control    or direction over.     We    have other subsidiaries, but they have been omitted because each represents    10% or less of our total consolidated assets and 10% or less of our total    consolidated operating revenues. These other subsidiaries together represented    20% or less of our total consolidated assets and 20% or less of our total    consolidated operating revenues at December 31, 2003. 
**Subsidiary****Where it is        incorporated or        registered****Percentage        of voting        securities or         partnership interest        that BCE Inc. held at        December 31, 2003(1)**Bell        Canada (2)Canada100% AliantCanada53.5% Bell        Mobility Inc.    (Bell        Mobility)Canada100% Bell        ExpressVu    Limited Partnership    (Bell ExpressVu)        (3)Ontario100% (4)Bell        Globemedia (3)Ontario68.5%BCE Emergis        (3)Canada63.9%        (1)We          do not own any outstanding non-voting securities issued by these subsidiaries.          (2)All          of the voting securities of Bell Canada are owned by Bell Canada Holdings          Inc. (BCH), a wholly-owned subsidiary of BCE Inc.(3)This          subsidiary represents 10% or less of our total consolidated assets and          10% or less of our total consolidated operating revenues. We have included          it to provide a better understanding of our overall corporate structure.(4)This          subsidiary is indirectly wholly-owned by BCE Inc. 52% is indirectly          held by Bell Canada. ****
**Our directors and officers**

On March    10, 2004, BCE Inc.‘s directors and officers as a group beneficially owned,    directly or indirectly, or exercised control or direction over: 
•approximately        1,380,089 or 0.15% of the common shares of BCE Inc.•approximately        4,000 or 0.004% of the common shares of BCE Emergis•        approximately        3,000 or 0.002% of the common shares of Aliant•        approximately        460 or 0.001% of the common shares of Bell Canada International Inc. (BCI)        •        approximately        5,000 or 0.006% of the units of the Bell Nordiq Income Fund.
**Directors**    The table on the following page lists BCE Inc.’s directors, where they    lived and their current principal occupation on March 10, 2004.

*Committees    of the board*The table below lists the committees of our board of directors and their    members. As a public company, we are required by law to have an audit committee.
*Committee**Members*AuditT.C.        O’Neill (Chairman)  T.E.        Kierans  J. Maxwell  R.C.        Pozen  V.L.        Young Corporate        governanceR.J.        Currie (Chairman)  D. Soble        Kaufman  T.E.        Kierans  The Honourable        E.C. Lumley  J.H.        McArthurManagement        resourcesP.M.        Tellier (Chairman) and compensation R.A.        Brenneman  A.S.        Fell  B.M.        Levitt  J.H.        McArthur  V.L.        Young Pension        fund R.C.        Pozen (Chairman)  A. Bérard         A.S.        Fell  D. Soble        Kaufman  B.M. Levitt  J. Maxwell
 

 

 

*BCE    Inc.*     2003    Annual information form     **5**
***Directors***  ***Name and municipality of residence******Date        elected or appointed        to the board******Current principal occupation***André        Bérard, *Montréal, Québec*January        2003Corporate          Director since March 2004**Ronald        A. Brenneman, *Calgary, Alberta*November        2003President          and Chief Executive Officer and a director, Petro-Canada (petroleum          company), since January 2000Richard        J. Currie, *Toronto, Ontario*May 1995Chairman          of the board, BCE Inc. and Bell Canada, since April 2002Anthony        S. Fell, Toronto, OntarioJanuary        2002Chairman          of the board, RBC Dominion Securities Limited (investment bank), since          December 1999Donna        Soble Kaufman, *Toronto, Ontario*June        1998Lawyer          and Corporate Director since 1997Thomas        E. Kierans, *Toronto, Ontario*April        1999          Chairman of the board, Canadian Institute for Advanced Research (conducts          basic research programs in the social and natural sciences), since September          1999 Brian        M. Levitt, *Montréal, Québec*May 1998          Co-Chair, Osler, Hoskin & Harcourt LLP (law firm), since January          2001 The Honourable        Edward C. Lumley *South Lancaster, Ontario*January        2003 Vice-Chairman,          BMO Nesbitt Burns Inc. (investment bank), since 1991 Judith        Maxwell, *Ottawa, Ontario*January        2000 President,          Canadian Policy Research Networks Inc. (non-profit organization conducting          research on work, family, health, social policy and public involvement),          since 1995John        H. McArthur, *Wayland, Massachusetts*May 1995Dean          Emeritus, Harvard University Graduate School of Business Administration,          since 1995 Thomas        C. O’Neill, *Don Mills, Ontario*January        2003 Chartered          Accountant and Corporate Director since October 2002 Robert        C. Pozen, *Boston, Massachusetts*February        2002          Chairman of the board, MFS Investment Management (global investment          manager), since February 2004 Michael        J. Sabia, *Montréal, Québec*October        2002President          and Chief Executive Officer (since April 2002) and a director, BCE Inc.,          and Chief Executive Officer (since May 2002) and a director, Bell Canada          Paul        M. Tellier, *Montréal, Québec*April        1999President          and Chief Executive Officer (since January 2003) and a director, Bombardier          Inc. (manufacturer of business jets, regional aircraft and rail transportation          equipment) Victor        L. Young, *St. John’s, Newfoundland        and Labrador*May 1995Corporate          Director since May 2001
 

 

 

***6**    *2003    Annual information form*      BCE    Inc.*

****Past occupation** Under BCE Inc.‘s    by-laws, each director holds office until the next annual shareholder meeting    or until his or her successor is elected. All of BCE Inc.‘s directors    have held the positions listed in the table on the previous page or other    executive positions with the same or associated firms or organizations during    the past five years or more, except for the people listed in the table below.

*Past    occupation*
*Director**Past        occupation*Mr.        A. Bérard•        Chairman          of the board of National Bank of Canada (chartered bank) from March          2002 to March 2004 •        Chairman          of the board and Chief Executive Officer of National Bank of Canada          from 1990 to March 2002 and a director of National Bank of Canada from          1985 to March 2004Mr.        R.A. Brenneman•Before          January 2000, General Manager – Corporate Planning of Exxon Corporation          (petroleum company)Mr.        R.J. Currie•        **President          of George Weston Limited (food distribution, retail and production)          from 1996 to May 2002 and a director from 1975 to May 2002 •        President          of Loblaw Companies Limited (grocery chain) from 1976 to January 2001          and a director from 1973 to May 2001Mr.        A.S. Fell •        Chairman          of the board and Chief Executive Officer of RBC Dominion Securities          Limited from 1992 to December 1999 Mr.        T.E. Kierans •          Chairman of the board of Moore Corporation Limited (management and distribution          of print and digital information) from 1977 to March 2001  •        Chairman          of the board of Petro-Canada from 1996 to January 2000 •        President          and Chief Executive Officer of the C.D. Howe Institute (independent,          non-profit economic and social policy research institution) from 1989          to September 1999Mr.        B.M. Levitt•        President          and Chief Executive Officer of Imasco Limited (consumer products and          services company) from 1995 to February 2000 Mr.        T.C. O’Neill •        Chief          Executive Officer of PricewaterhouseCoopers Consulting (provider of          management consulting and technology services) from January 2002 to          May 2002 and then Chairman of the board from May 2002 to October 2002 •        Chief          Operating Officer of PricewaterhouseCoopers LLP global organization          (professional services firm in accounting, auditing, taxation and financial          advisory) from July 2000 to January 2002  •        Chief          Executive Officer of PricewaterhouseCoopers LLP (accounting firm) in          Canada from 1998 to July 2000 Mr.        R.C. Pozen•        President          and a director of Fidelity Management and Research Company (provider          of financial services and investment resources) from 1997 to June 2001 •        Vice-chairman          of the board of Fidelity Investments from June 2000 to December 2001Mr.        M.J. Sabia•        Before          October 1999, Executive Vice-President and Chief Financial Officer of          Canadian National Railway Company (transportation company)Mr.        P.M. Tellier•President,          Chief Executive Officer and a Director of Canadian National Railway          Company from 1992 to December 2002Mr.        V.L. Young•        Chairman          of the board and Chief Executive Officer of Fishery Products International          Limited (frozen seafood products company) from 1984 to May 2001
 

 

 

 

*BCE    Inc.*     2003    Annual information form     **7**

**Officers**    The table below lists BCE Inc.‘s officers, where they lived and the office    that they held at BCE Inc. on March 10, 2004. 
***Name******Municipality        of residence******Office        held at BCE Inc.***Michael        J. SabiaMontréal,        QuébecPresident        and Chief Executive OfficerWilliam        D. AndersonMontréal,        QuébecPresident        – BCE VenturesAlain        BilodeauMontréal,        QuébecSenior        Vice-President, BCE Inc. and President, BCE Corporate Services Inc.Michael        T. BoychukMontréal,        QuébecSenior        Vice-President and TreasurerLinda        CatyLongueuil,        Québec Corporate        Secretary Francis        P. CrispinoMontréal,        QuébecExecutive        Vice-President and Chief Strategy OfficerPeter        DanielOttawa,        OntarioExecutive        Vice-President – Communications and Marketing ServicesLib GibsonToronto,        OntarioCorporate        AdvisorLeo W.        HouleMontréal,        Québec Chief        Talent Officer Lawson        A.W. HunterOttawa,        OntarioExecutive        Vice-President – BCE Inc. and Bell CanadaBarry        W. PickfordToronto,        OntarioSenior        Vice-President – TaxationStephen        P. SkinnerMontréal,        QuébecSenior        Vice-President – Finance – Bell CanadaMartine        TurcotteMontréal,        QuébecChief        Legal OfficerSiim        A. VanaseljaMontréal,        Québec Chief        Financial Officer Stephen        G. WetmoreMississauga,        OntarioExecutive        Vice-President Mahes        S. WickramasingheMississauga,        Ontario Senior        Vice-President – Audit and Risk Management
***Past occupation*****All of our officers have held their present positions or other executive    positions with BCE Inc. or one or more of our subsidiaries or affiliated companies    during the past five years or more, except for: 
•        Mr.          Sabia who was Executive Vice-President and Chief Financial Officer of          Canadian National Railway Company before October 1999 •        Mr.          Bilodeau who was Senior Vice-President, Compensation Practice of AON          Consulting (consulting company) before April 2002•        Mrs.          Caty who was Vice-President and Corporate Secretary of National Bank          of Canada before March 2003•        Mr.          Crispino who was Senior Executive Director of Goldman Sachs International          London (investment bank) before October 2002•        Mr.          Daniel who was Senior Vice-President of Canadian International Development          Agency (CIDA) (industrial co-operation program that provides financial          support to Canadian firms) before October 2003•        Mrs.          Gibson who was Vice-President, Marketing of WorldLinx Telecommunications          Inc. (telecommunications company) before February 2001•          Mr. Houle who was Senior Vice-President, Corporate Human Resources of          Alcan Inc. (packaging and aluminum company) before June 2001•        Mr.          Hunter who was a partner with Stikeman Elliott LLP (law firm) before          March 2003•        Mr.          Skinner who was a Senior Audit Manager of PricewaterhouseCoopers LLP          before March 1999•        Mr.          Wickramasinghe who was Senior Vice-President of Canadian Imperial Bank          of Commerce (CIBC) (chartered bank) and Chief Financial and Administrative          Officer of Amicus Financial (CIBC’s e-commerce division) before          August 2003. He was also Senior Vice-President and Chief Administrative          Officer of CIBC Retail and Small Business Banking from June 2001 to          February 2002 and Vice-President Audit & Chief Security Officer          of CIBC before June 2001. ****
**Our employees**

Approximately    45% of our employees are represented by unions and are covered by collective    agreements. The following material collective agreements have expired: 
•        the          collective agreement between Bell Canada and the Communications, Energy          and Paperworkers Union of Canada (CEP), representing approximately 7,000          craft and services employees•        the          collective agreements between Aliant Telecom Inc. (Aliant Telecom),          a subsidiary of Aliant, and its employees, representing approximately          4,200 employees•        the          collective agreements relating to employees of certain divisions and          subsidiaries of CTV, representing approximately 550 employees•        the          collective agreement between Connexim, Limited Partnership and its employees,          representing approximately 100 employees.
    The following material collective agreements will expire in 2004: 
•        the          collective agreements between Entourage Technology Solutions Inc. and          the CEP, representing approximately 2,000 technicians in Ontario and          Québec, will expire on September 30, 2004•        the          collective agreements between certain divisions and subsidiaries of          CTV and their employees, representing approximately 500 employees, will          expire on or before December 31, 2004.
**Our securities**

Our securities    are listed on the Toronto Stock Exchange (TSX), the New York Stock Exchange    (NYSE) and the SWX Swiss Exchange. 

**Our dividend policy**

According    to the current dividend policy of the board of directors, BCE Inc. declares    and pays quarterly dividends on its common shares at a rate of $1.20 per year.             Dividends on preferred shares are declared and    paid by BCE Inc. each quarter, except for Series S and Series Y preferred    shares, which are declared and paid monthly.          BCE Inc.‘s dividend policy is reviewed    regularly by the board of directors. 

 

 

***8**    *2003    Annual information form*      BCE    Inc.*

**ABOUT    OUR BUSINESSES**

This section    describes each of our businesses, its products and services, and competitors.    

**Bell Canada segment**

The Bell    Canada segment is Canada’s leading provider of wireline and wireless    communications services, Internet access, data services and DTH satellite    television services to residential and business customers.          We operate mainly as the incumbent telephone    company in: 
•Ontario        and Québec, through Bell Canada, Télébec, Limited        Partnership (Télébec) and Northern Telephone Limited Partnership        (Northern Telephone)•Atlantic        Canada, through Aliant•Canada’s        northern territories, through Northwestel Inc. (Northwestel). 
     We    also operate as a competitive local exchange carrier (CLEC) in Alberta and    British Columbia through Bell West Inc. (Bell West).         At December 31, 2003, BCE Inc. owned 100% of    Bell Canada through BCH. Bell Canada owned: 
• 63%        of Télébec and Northern Telephone. The Bell Nordiq Income        Fund owned the remaining 37%. •        53.5%        of Aliant. The remaining 46.5% was publicly held.•        100%        of Northwestel •        60% of        Bell West. The remaining 40% was held by Manitoba Telecom Services Inc.        (MTS).
     MTS    is publicly traded. Bell Canada owns 22% of MTS. See *Business highlights    – Key acquisitions and dispositions*for recent developments with    MTS. 

**Products and services**    The Bell Canada segment offers a full range of communications products and    services to residential and business customers. This allows it to make effective    use of its position in its principal markets and its relationships with customers    to cross-sell value-added and new services to existing customers.          The table on the following page shows the percentage    of operating revenues that each line of business contributed to the Bell Canada    segment’s total operating revenues for the years ended December 31, 2003,    2002 and 2001. Some of these revenues vary slightly by season. For example,    terminal equipment sales to business customers have historically tended to    be higher in the fourth quarter. Wireless and DTH satellite television equipment    sales have also tended to be higher in the fourth quarter because of increased    consumer spending during the holiday season. These seasonal effects were less    pronounced in 2003. 

***Local    and access services***We operate an extensive local access network that provides local telephone    services to business and residential customers.         Local telephone service is the main source of    local and access revenues. Other sources of local and access revenues include:    
•        value-added        services, such as call display, call waiting and voice mail •         services        provided to competitors accessing our local network•        connections        to and from our local telephone service customers for competing long distance        companies•subsidies        from the National Contribution Fund to support local service in high-cost        areas. 
      Rates    for local telephone and value-added services in our incumbent territories    are subject to price cap regulation by the Canadian Radiotelevision and Telecommunications    Commission (CRTC).          The table on the following page is a summary    of local and access services revenues, number of network access services (NAS)    and the estimated in-territory percentage of wireline NAS.

The table    below shows the number of employees in the BCE group of companies.
*Number        of employees at December 31***2003**          2002 2001Bell        Canada segment **51,369**54,258          55,712Bell        Globemedia **3,846**4,187          4,223BCE Emergis        **2,025**2,168          2,603Other        **6,814**5,653          12,637Total**64,054**66,266          75,175
    The table below shows the number of customer connections for each of the Bell    Canada segment’s connectivity services. 

***Connectivity    service***
*Number        of connections (in millions) (at December 31)***2003**2002          2001Local        telephone **13.1**          13.2 13.3Cellular,        personal communications services (PCS) and paging **4.9**4.5          4.1High-speed        Internet access**1.5**1.1          0.8Dial-up        Internet access **0.9**0.9          1.0DTH satellite        television **1.4**1.3                    1.1 Digital        equivalent access lines (1)**3.9**3.7          3.7Total        **25.7**          24.7 24.0
      (1)    Calculated by converting low-capacity data lines to the equivalent number    of voice-grade access lines. 

 

 

*BCE    Inc.*     2003    Annual information form     **9**

***Long    distance services***We supply long distance voice services to business and residential customers.    We also receive settlement payments from other carriers for completing their    customers’ long distance calls in our territory.          Prices for long distance services have been    declining since this market was opened to competition. The rate of decline,    however, has eased over the past several years. Price decreases have generally    led to increased volume in conversation minutes.          The table below is a summary of our long distance    services and shows our revenues, number of conversation minutes and estimated    interritory percentage of traditional wireline long distance revenues. 

***Wireless    services***We offer a full range of wireless communications services to business    and residential customers, including cellular, PCS and paging. PCS customers    can get wireless access to the Internet through our Mobile Browser service    or send text messages. We also provide value-added services, such as call    display and voice mail, and roaming services with other wireless service providers.    Customers can choose to pay for their cellular and PCS services through a    monthly rate plan (post-paid) or in advance (prepaid).          The wireless division of each of our incumbent    telephone companies provides wireless communications in its home territory,    except for Bell Mobility, which provides these services in Alberta and British    Columbia, in addition to its home territory of Ontario and Québec.             In 2003, we continued to expand the reach of    our high-speed wireless network, which allows customers to send data at speeds    of up to 86 kilobits per second (kbps), five times faster than what was previously    available. By the end of 2003, our high-speed wireless network covered:
•        95% of        the population in Ontario and Québec, which is the same as our        analogue coverage in these regions•60% of        the population in Atlantic Canada•        Calgary,        Edmonton and Vancouver in Western Canada.
     The    table on the following page is a summary of our wireless revenues and other    statistics. 

***Data    services***High-speed Internet access services provided through digital subscriber    line (DSL) technology for residential and SMB customers are a growth area    for us. We provide high-speed and dial-up Internet access to residential customers    in our incumbent territories primarily through the Sympatico brand.          DSL was available to 78% of home and business    lines passed in Ontario and Québec at the end of 2003, up from 75%    at the end of 2002. In Atlantic Canada, DSL was available to 65% of homes    at the end of 2003 compared to 60% at the end of 2002. Bell Canada is scheduled    to begin installing new low-density DSL remotes in neighbourhoods in 2004    to further expand its DSL footprint.          In the fourth quarter of 2003, we announced    our plans to double the speed of our main consumer DSL offering, Sympatico    High Speed Edition, to 3 megabits per second (Mbps) from 1.5 Mbps. We also    announced 

*Line of business*
*Percentage        of operating revenues for the year ended December 31***2003**          2002 2001Local        and access**36**36          38Long        distance **15**15          15Wireless**15**13          11Data        **23**22          21DTH satellite        television **5**4          3          Other        **6**10          12          Total        **100**100          100
*Local and access services*
*For        the year ended December 31***2003** 2002           2001 Local        and access revenues (in $ millions)**6,105**           6,129           6,360 NAS(1)        (2) (in thousands)     Residential        **8,511** 8,573           8,634  Business**4,540**           4,581           4,662  Total        NAS **13,051** 13,154           13,296 Estimated        in-territory percentage of wireline NAS     Residential        (Ontario and Québec)**96.9****%**          97.9%          99.0% Business        (Ontario and Québec) **90.4****%**91.3%          91.9%
(1)    Approximate number of lines in service.(2) At December 31. 

*Long distance services*
*For        the year ended December 31***2003** 2002          ** 2001** Long        distance revenues (in $ millions) **2,487** 2,579           2,651 Conversation        minutes (in millions)**19,132** 19,034           18,200 Average        long distance revenue per minute (in cents)**12** 13           13 Estimated        in-territory percentage of traditional wireline long distance revenues    Residential        (Ontario and Québec)**70****%**          70%          69% Business        (Ontario and Québec)**52****%**          52%          53%
 

 

***10**     *2003    Annual information forms*     BCE    Inc.*

that we    would be increasing the speed for our Ultra customers in early 2004 to 4 Mbps    from 3 Mbps.     We    offer a full range of data services to business customers, including local    network access, Internet access, IP/broadband, managed network solutions,    frame relay, asynchronous transfer mode (ATM) and e-commerce services, as    well as sales of communications and related equipment. In 2004, we will start    retiring many of our legacy data services, including frame relay and ATM,    as we carry out our IP strategy (see *Our objectives and strategy*).     Our    incumbent telephone companies provide data services to business customers    in their home territory. Bell West provides these services in Western Canada.     The    table below is a summary of our data services and shows revenues, number of    Internet subscribers and other statistics. 

***DTH    satellite television services***DTH satellite television services have rapidly become a major competitor    to cable television. Bell ExpressVu has been delivering digital services directly    to Canadian homes and businesses since 1997. It is Canada’s largest licensed    DTH distributor of digital programming, with more than 300 digital television    and CD-quality audio channels, more than 60 pay-per-view channels, and unique    interactive TV services such as Hockey Night in Canada Plus. It is also Canada’s    leading provider of high definition television (HDTV) with over 20 HDTV channels.    Bell ExpressVu uses two satellites, Nimiq 1 and Nimiq 2, which are owned by    Telesat.          In 2003, Bell ExpressVu began expanding into    the multiple-dwelling unit market in Toronto using VDSL. This market represents    approximately 40% of all households in Toronto. VDSL allows Bell ExpressVu    to deliver video signals to up to three televisions, a high-speed Internet    connection and on-screen access to calling features, such as calling-line    identification, through one set-top box.     Signal    piracy continues to be a major issue facing all segments of the Canadian broadcasting    industry. During the year, Bell ExpressVu intensified its ongoing efforts    against television signal theft with several new initiatives. These included:
•an electronic        countermeasure program that transmits electronic signals to disable set-top        boxes with illegal cards•the use        of new sophisticated set-top box tracking systems and implementation of        specific point-of-sale practices, such as obtaining customer photo identification        and credit card information, and requiring customers to pre-register online,        to ensure that set-top boxes are being used by legitimate subscribers•        Bell        ExpressVu also launched a public awareness campaign about signal theft        and its new measures to combat this industry problem.
 

***Wireless    services***
For the        year ended December 312003           2002           2001 Wireless        revenues (in $ millions)          2,526  2,203           1,839           Cellular        and PCS net activations (in thousands)     Prepaid        101           0  241  Post-paid        413           452  443           Total        activations          514  452           684 Cellular        and PCS subscribers(1) (in thousands)     Prepaid        1,059           958  958  Post-paid          3,353           2,940           2,488 Total        cellular and PCS subscribers          4,412  3,898           3,446           Average        revenue per unit (cellular and PCS) ($/month)          48           47  46  Prepaid          12  12           13  Post-paid          60           59           58 Usage        per subscriber (cellular and PCS) (minutes/month)          228           204           182 Churn        rate(2) (cellular and PCS) (average per month) 1.4%          1.7%1.5%Paging        subscribers(1) (in thousands)          524           639           715 Estimated        national revenue market share 33.2% 32.9%          31.6%(1)At December        31.(2)The          rate at which existing subscribers cancel their services is called churn.
***Data    services***
For        the year ended December 31 2003           2002           2001 Data        revenues (in $ millions)          3,791  3,770           3,526 Internet        subscribers (in thousands)     DSL        high-speed (1)1,482           1,110 757  Dial-up(2)          869           957 1,019 Total        Internet subscribers          2,351  2,067           1,776 Digital        equivalent access lines(3) (in thousands) (Bell Canada only)        3,867           3,683 3,713 Estimated        in-territory share of high-speed consumer Internet market (Ontario        and Québec)          42.8 % 42.2% 41.7%(1)High-speed        Internet subscribers include consumer, business and wholesale subscribers        at December 31.(2)Dial-up        subscribers include consumer and business subscribers at December 31.(3)Digital equivalent        access lines are calculated by converting lower capacity data lines (DS-3        and lower) to the equivalent number of voice grade access lines at December        31.
******

 

 

 

*BCE    Inc.*     2003    Annual information form     **11**

      This    included print and TV advertising, as well as letters to existing customers.

     The    table below is a summary of our DTH satellite television services revenues,    number of subscribers and other statistics. 

***Terminal    sales and other***    This category includes revenues from a number of other sources, including:
•        renting,        selling and maintaining terminal equipment•        wireless        handset sales• wholesale        international switched minutes•        network        installation for third parties.
     The    table below shows our revenues from terminal sales and other. 

**Marketing    and distribution channels**    The Bell Canada segment delivers its products and services through:
• approximately        9,800 call centre and direct sales representatives• approximately        670 Bell World/Espace Bell stores and retail dealer locations. We own        approximately 115 of these stores. Independent agents and franchisees        own the balance.•the bell.ca        and aliant.net websites.
     Customers    can buy our full range of products through the call centres, retail stores,    sales representatives and our web portals.          The Bell Canada segment’s large wireline    customer base and its ability to cross-sell through a variety of distribution    channels are key competitive advantages. Cross-selling provides value for    our customers, which increases the amount they spend with us. It also allows    us to simplify our product offering and to compete aggressively. Our ability    to cross-sell enhances revenue per customer, reduces churn and improves productivity.     We    will continue to focus on cross-selling and bundling our products and services,    including Internet access, wireless and DTH satellite television, to residential    customers.     Communications    products and services for Bell Canada’s SMB customers are delivered by    Bell Canada’s SMB group. They are sold through web-portals, call centres    and dedicated sales representatives. We will continue to focus on increasing    the number of products per customer in this market by cross-selling Internet    access, wireless, gateways, conferencing, and network architecture and consulting    services. We will also continue to simplify our processes and the overall    experience for our customers.          Communications products and services for Bell    Canada’s large enterprise customers are delivered by Bell Canada’s    Enterprise group. They are sold through our web portals, call centres, dedicated    sales representatives, as well as through competitive bids that we win. In    addition to basic communications services, the Enterprise group bundles products,    services and professional services into fully managed, end-to-end, network-based    business solutions for its customers. It also partners with third parties    to bid on and sell complex business solutions. We are focusing on increasing    the number of customers that buy business solutions. These offer more value,    strengthen relationships with customers and help reduce churn. 

**Networks**    The Bell Canada segment’s communications networks provide voice, data,    wireline and wireless services to residential and business customers across    Canada and in limited areas of the United States.     The    Bell Canada segment’s infrastructure includes:
•        national        transport for voice and data, including Internet traffic•        urban        and rural infrastructures for delivering services to residential and business        customers•        national        wireless networks that provide voice and data services•        satellite        and VDSL delivery of video services to residential customers.
     The    national voice and data network consists of more than 10,000 miles of optical    fibre, which is configured as multiple rings for redundancy and fault protection.    It reaches all major metropolitan centres and many smaller ones in Canada,    as well as New York, Chicago and Seattle in the United States, at a speed    of 10 gigabits per second.          The Bell Canada segment’s networks in major    Canadian cities provide state-of-the-art high-speed access at gigabit speeds    based on IP technology, while continuing to be a key provider of traditional    voice and data services. The national data network has more than 750 gigabits    per second of capacity and transports more than 150 gigabits per second of    Internet traffic to Canadian customers every day.          In total, our wireless infrastructure covered    94% of Canada’s population at December 31, 2003. In 2002, the Bell Canada    segment launched state-of-the-art 1xRTT technology that allows customers to    send data at speeds of up to 86 kbps, five times faster than what was previously    available.     To    reach high value business customers, the Bell Canada segment has installed    more than 200,000 miles of optical fibre in most cities in Ontario, Québec    and the Atlantic provinces, and in Vancouver, Edmonton and Calgary. This optical    fibre also carries Internet traffic to and from high-speed customers.     The    Bell Canada segment has extensive copper and voice-switching networks that    provide local and interexchange voice services to all of its

***DTH    satellite television services***
*For        the year ended December 31***2003** 2002           2001 DTH revenues        (in $ millions)**761**           638  474 DTH subscribers(1)        (in thousands) **1,387** 1,304           1,069 Estimated        share of DTH subscribers **63****%**62%          60%DTH and        cable estimated market share (subscribers) **14****%**13% 11%(1)At December        31.
***Terminal sales    and other***
*For        the year ended December 31***2003** 2002           2001 Other        revenues (in $ millions) **1,028** 1,783(1)2,017(1)(1)Includes        revenues from our directories business that was sold in November 2002.        See *Business highlights – 2002 highlights*for details. 
**

**

 

 

***12**     *2003    Annual information forms*     BCE    Inc.*

business    and residential customers in Ontario, Québec and the Atlantic provinces.             The telecommunications industry is currently    going through a major transformation as it evolves from multiple service-specific    networks to IP-based communications. In December 2003, we announced our multi-year    plan to lead change in the industry and set the standard in the IP world while    continuing to deliver on our goals of innovation, simplicity and service,    and efficiency. See *Our objectives and strategy*. 

**Competition**    Since the local services market was opened to competition in 1998, almost    all of the markets that the Bell Canada segment operates in are competitive.    We face intense competition from traditional competitors, as well as from    new entrants to the markets we operate in. We compete not only with other    telecommunications, media, television and e-commerce service providers, but    also with other businesses and industries. These include cable, software and    Internet companies, a variety of companies that offer network services, such    as providers of business information systems and system integrators, and other    companies that deal with, or have access to, customers through various communications    networks. See *About our businesses – Bell Canada segment*for more    information about Bell Canada’s competitive position.         The CRTC regulates the prices we can charge    for basic access services. See *The regulatory environment we operate in*for more information.          We face increasing cross-platform competition    as customers substitute new technologies for traditional services. For example,    our wireline business competes with wireless and Internet services, including    chat services, instant messaging and e-mail, which are now considered to be    substitutes for, rather than complements to, wireline services.          We expect to face competitive pressure from    cable companies as they implement VoIP services over their networks and from    other emerging competitors, including municipal electrical utilities and VoIP    providers, such as Primus Telecommunications Canada Inc. (Primus) and Vonage    Holdings Corp. We expect these kinds of competition to intensify as growth    in Internet and wireless services continues and new technologies are developed.    Cross-platform competition will be increasingly intense as technologies, such    as VoIP, improve and gain market acceptance.          Technology substitution, and VoIP in particular,    has reduced barriers to entry that existed in the industry. This has allowed    competitors with limited access to financial, marketing, personnel and technological    resources to rapidly launch new products and services and to gain market share.    

***Local    and access***Our main competitors in local and access services are:
•        Allstream        Corporation (Allstream) (formerly AT&T Canada Inc.)• Call-Net        Enterprises Inc. (Call-Net) • Telus        Corporation (Telus)• Eastlink        Communications (Eastlink), in the Maritime provinces• Futureway        Communications Inc., in the greater Toronto area. **
***Long distance***Competition in the long distance services market has been based primarily    on price, which has led to discounting in the large enterprise market and    flat-rate pricing in the residential and small business markets. The rate    of decreases in prices, however, has eased over the past several years.          We experience significant competition in long    distance from dial-around providers, prepaid card providers, wireless service    providers and others, and from traditional competitors, such as interexchange    carriers and resellers. In addition, customers are substituting Internet chat    services, instant messaging and e-mail for long distance services. This has    led to a decline in revenues for traditional long distance services.      Our    major competitors in long distance are:
•        Telus•        Allstream• Call-Net• prepaid        long distance providers, such as Group of Goldline• Primus• dial-around        providers, such as Yak and Looney Call, which are divisions of YAK Communications        (Canada) Inc.•        Eastlink,        in the Maritime provinces.
***Wireless***The Canadian wireless telecommunications industry is highly competitive.    We compete directly with other wireless service providers that have aggressive    product and service introductions, pricing and marketing, and with wireline    service providers. We expect competition to intensify as new technologies,    products and services are developed.          Bell Mobility and Aliant Telecom compete for    cellular and PCS customers, dealers and retail distribution outlets directly    with:
•        Rogers        Wireless Communications Inc.•        Telus        Mobility (a business unit of Telus)•        Microcell        Telecommunications Inc. (Fido). 
     Competition    for subscribers to wireless services is based on price, services and enhancements,    technical quality of the cellular and PCS system, customer service, distribution,    coverage and capacity. Competition from the development of new products and    services has increased market awareness of wireless telecommunications services    among customers. 

***Data***The Bell Canada segment faces intense competitive pressure in the data    services market. Cable companies and independent Internet service providers    (ISPs) have increased competition in the broadband and Internet access services    business. Competition has led to pricing for Internet access in Canada that    is among the lowest in the world.         In the high-speed Internet access services market,    the Bell Canada segment competes with large cable companies, such as: 
• Rogers        Cable Inc. (Rogers)• Le Groupe        Vidéotron Ltée (Vidéotron)•        Cogeco        Cable Inc. (Cogeco)•        Eastlink,        in the Maritime provinces.
     In    the dial-up market, the Bell Canada segment competes with America Online,    Inc., Primus and approximately 500 independent ISPs.     The    business market for data services has been open to competition for more than    20 years. Intense competition has led to gradual forbearance on many products.    Our main competitors in the business market for data services in Canada are:
•        Telus• Allstream•        Call-Net• IBM        Canada Ltd.•        EDS Canada        Inc.• various        affiliates of municipal electrical utilities.
 

 

 

*BCE    Inc.*     2003    Annual information form     **13**

***DTH    satellite television***    Competition for subscribers is based on the number and kinds of channels offered,    quality of the signal, set-top box features, availability of service in the    region, price and customer service. Bell ExpressVu competes directly with    Star Choice Television Networks Inc., another DTH satellite television provider,    and with cable companies across Canada. These cable companies have recently    upgraded their networks, operational systems and services, which could improve    their competitiveness.          Bell ExpressVu continues to face competition    from unregulated U.S. DTH satellite television services that are illegally    sold in Canada. Bell ExpressVu’s competitors also include Canadian cable    television providers, such as:
•        Rogers•        Shaw        Communications Inc.•        Vidéotron•        Cogeco•        Eastlink,        in the Maritime provinces.
**Bell Globemedia**Bell Globemedia provides information and entertainment services to Canadian    customers and access to distinctive Canadian content. It includes CTV, Canada’s    leading private broadcaster, and The Globe and Mail, Canada’s leading    national newspaper.          In 2003, Bell Globemedia’s revenues were    $1.4 billion. This was 7% of BCE’s total operating revenues. Bell Globemedia’s    revenues mainly come from selling advertising through its TV and print businesses.    Revenues also come from subscriptions to The Globe and Mail and subscription    fees that cable and DTH satellite television companies pay for carrying Bell    Globemedia’s specialty TV channels, such as TSN, RDS and Discovery Channel.             BCE Inc. owns 68.5% of Bell Globemedia. The    Woodbridge Company Limited and affiliates own the remaining 31.5%.          See *The regulatory environment we operate    in – Broadcasting Act*for information about regulations that affect    Bell Globemedia. 

**CTV**    CTV is Canada’s leader in conventional and specialty television. It operates    the CTV Television Network, a private English-language national television    network that reaches almost all English-speaking Canadians.          CTV has ownership interests in and/or manages    several analogue and digital specialty channels in Canada. These include CTV    Newsnet, The Comedy Network, Outdoor Life Network, Talk TV, ROB TV and CTV    Travel. Through its approximate 70.1% economic interest in CTV Specialty Television    Inc., CTV has ownership interests in and/or manages the specialty channels,    TSN, RDS and Discovery Channel, and a number of digital specialty channels    that were launched in September 2001. These include ESPN Classic Canada, Animal    Planet, Discovery Civilization Channel and the NHL Network. CTV also produces    and distributes television programs.

**The    Globe and Mail**    Founded in 1844, The Globe and Mail is Canada’s National Newspaper. It    circulates an English-language edition six days a week in every province and    territory. Globeandmail.com provides around the clock news coverage. For the    12 months ended September 30, 2003, total circulation was 316,644 copies a    day, Monday to Friday, and 393,474 copies on Saturday. This was 28% higher    on weekdays and 43% higher on Saturdays than its main competitor, the National    Post. Total readership can exceed one million people a day. 

**Competition**    While CTV’s broadcast operations have a significant market share in their    broadcast areas, they face substantial competition for viewers and advertising    revenues from CanWest Global Communications Corp. (CanWest), CHUM Limited,    Alliance Atlantis Communications Inc., Corus Entertainment Inc., Canadian    Broadcasting Corporation and other companies, including owners of specialty    channels.          The Globe and Mail competes with a broad range    of print media for circulation and advertising revenues. Competition has intensified    since the National Post was launched in 1998 and several commuter papers were    launched in the past few years in the key Toronto market. The Globe and Mail    also competes for readers and advertisers with The Toronto Star, which is    owned by Torstar Inc., Quebecor Inc.‘s Sun Media newspaper chain and    CanWest’s many local daily newspapers across Canada.

**BCE    Emergis**    BCE Emergis provides eBusiness solutions to the financial services industry    in North America and the health industry in Canada. It automates transactions    between companies and allows them to interact and transact electronically.    Its leading technologies are centered on claims and loan-related document    processing, electronic bill presentment and payment solutions. In March 2004,    BCE Emergis sold its business operations in the health care field in the United    States and decided to focus on its core competencies in claims, payments,    loan processing and related security services. With this sale, we are in a    better position to assess the future of BCE Emergis, its prospects, and what    the best next steps will be for us and our shareholders. BCE Emergis is publicly    traded. At December 31, 2003, BCE Inc. owned 63.9% of BCE Emergis. The remaining    36.1% was publicly held.          BCE Emergis’ customers include leading    Canadian health insurers, top U.S. banks, the top six Canadian banks and a    number of North America’s largest enterprises.          Its revenues come from recurring and non-recurring    sources. Recurring revenues include:
•        transaction          or usage-based charges for accessing BCE Emergis’ technology and          for services, such as claims processing and cost containment, drug-claim          adjudication and payment, bill and payment processing, and electronic          messaging• fixed        and/or user-based monthly charges, mainly for hosting and secure network        services, and access to its provider network. 
      Revenues    from contracts that will not likely be renewed are considered to be recurring    if they result from any of the activities described above.          Non-recurring revenues include:
•        fees        for professional services related to developing, integrating, installing        and maintaining the services BCE Emergis provides to its clients•        fees        for initial software licences•        activation        fees.
 

 

***14**     *2003    Annual information forms*     BCE    Inc.*

     In    2003, BCE Emergis’ operating revenues were $316 million. $266 million    or 84.2% was from recurring revenues. Approximately $91 million was from BCE.    This was approximately 28.8% of BCE Emergis’ total revenues. Its operating    revenues were 1.2% of BCE’s total operating revenues. 

**Competition**    BCE Emergis faces significant competition in Canada and the United States    in all of its markets and main businesses.          Competitors in the Canadian health business    market include NDCHealth Corporation and ESI Canada in drug and dental claims    processing.          Major competitors in the finance business market    include: 
•          Bottomline Technologies, Inc., CheckFree Corporation and EPO Inc. in          electronic billing and payment services•        Ellie          Mae, Inc. and Fidelity National Information Solutions Inc. in e-Lending•        major          information technology service companies and financial transaction processors,          such as International Business Machines Corporation and Federal Data          Corporation, in its other eBusiness services. 
     BCE    Emergis expects that other competitors will appear over time. They will likely    include companies that are not currently in its markets, new competitors,    and ventures between current clients and BCE Emergis’ competitors. 

**BCE    Ventures**The BCE Ventures segment combines various assets for management purposes.    These include Telesat and CGI.          At December 31, 2003, BCE Inc. owned 100% of    Telesat and 29.8% of CGI. The BCE Ventures segment’s 2003 operating revenues    were $1.2 billion. This was 5.0% of BCE’s total operating revenues. 

**Telesat**    Telesat is a leader in satellite communications and systems management and    is a leading consultant in establishing, operating and upgrading satellite    systems worldwide.          It owns and operates five satellites, and leases    a sixth satellite. These satellites provide broadcast distribution and telecommunication    services to customers in North America and South America. Two of these satellites,    Nimiq 1 and Nimiq 2, provide capacity and back-up capability for Bell ExpressVu’s    DTH satellite television services. Telesat also has two satellites under construction,    which are expected to be launched in 2004 and 2005. Telesat expects to enter    into contractual arrangements in 2004 for the construction of another satellite,    Anik F3, subject to the approval of its Board of Directors.     Telesat’s    operating revenues in 2003 were $345 million. This was about 1.2% of BCE’s    total operating revenues. 

**CGI**    CGI is the largest independent Canadian information technology (IT) services    company and the fifth largest independent in North America, based on number    of employees (approximately 20,000 on January 31, 2004). CGI has offices and    facilities throughout Canada, the United States, the U.K., France and India.    It provides a full range of IT services and business solutions, including    outsourcing, systems development and integration, and consulting to clients    in North America and Europe.          CGI focuses on five market segments consisting    of industries that make strategic use of information technology to enhance    their competitive position: financial services, manufacturing, retail and    distribution, governments and healthcare, and utilities and telecommunications.             CGI is a publicly traded company. Its Class    A shares are listed on the TSX and the NYSE. CGI’s acquisition of Cognicase    Inc. (Cognicase) on February 25, 2003 reduced BCE’s ownership in CGI    to approximately 29.9% from 31.5%. At December 31, 2003, BCE owned approximately    29.8% of the total outstanding shares of CGI, current or former senior officers    of CGI owned or controlled 8.7%, and the balance was publicly held.          In 2003, 73% of CGI’s total revenue was    from long-term outsourcing contracts. Approximately 53% of this was from IT    services and 20% was from business process services. 27% of its total revenue    was from systems integration and consulting projects. CGI’s goal is to    earn 75% of its revenue from outsourcing contracts, and 25% from systems integration    and consulting. BCE Inc.‘s proportionate interest in CGI’s 2003    operating revenues was $849 million. This represented about 3.7% of BCE’s    total operating revenues.          See *Business highlights – Key acquisitions    and dispositions – Agreements with CGI*for more information. 

**Discontinued    operations**In the past two years, we have disposed of, or approved formal plans for    disposing of, a number of our businesses. These include:
•        Teleglobe          Inc. (Teleglobe), which was sold on December 31, 2002•        BCI,          which will be liquidated once all of its assets have been disposed of          and all claims against it have been determined•        Bell          Canada’s directories business, which was sold in November 2002•        Aliant’s          emerging business segment, the assets of which were sold in 2003•        Aliant’s          remote communications segment, which consisted of Aliant’s 53.2%          investment in Stratos Global Corporation (Stratos). Stratos was sold          in December 2003.•        BCE          Emergis’ U.S. health operations, which were sold in March 2004.
     All    of these business dispositions were treated as discontinued operations, except    for the sale of the directories business.          Treating business dispositions as discontinued    operations means that we restated the financial results of all previous years    to exclude the results of these businesses. The sale of our directories business    in November 2002 was not treated as a discontinued operation because it did    not meet the criteria set out in the Canadian Institute of Chartered Accountants    (CICA) Handbook. As a result, our financial results before that date were    not restated to exclude the financial results of that business. 

**New    reporting structure**In May 2003, Bell Canada announced a new business structure that simplified    its operations by creating business divisions that reflect the major customer    segments it serves. Starting in the first quarter of 2004, we will present    and discuss the operating results of Bell Canada under these segments: 
•        The consumer        segment provides the following services to Bell Canada’s residential        customers mainly in Ontario and Québec: –local        telephone and long distance through the Bell brand –        wireless        through Bell Mobility
 

*BCE    Inc.*     2003 Annual information    form     **15**

 
 –Internet        access through the Sympatico brand –        television        services through the ExpressVu brand and VDSL.•        The          business segment provides local telephone, long distance, data and other          services to Bell Canada’s SMB and large enterprise business customers          in Ontario and Québec and to medium-sized and large enterprise          business customers in Western Canada.        • The          Aliant segment provides local telephone, long distance, wireless, data          and other services to residential and business customers in Atlantic          Canada.
 

**PROTECTING THE    ENVIRONMENT**

Bell    Canada monitors its operations to ensure that it complies with environmental    requirements and standards, and takes action to prevent and correct problems,    when needed. It has put in place an environmental management and review system    that provides early warning of potential problems, identifies management and    cost saving opportunities, establishes a course of action and ensures ongoing    improvement through regular monitoring and reporting.     One    of its key tools is the corporate environmental plan, which outlines the environmental    activities of Bell Canada’s various business units. The plan identifies    funding requirements, accountabilities and deliverables, and monitors Bell    Canada’s progress in meeting its objectives.          For the year ended December 31, 2003, Bell Canada    spent $13 million on environmental activities. 76% of this was for expenses    and 24% was for capital expenditures. For 2004, Bell Canada has budgeted $14    million (68% for expenses and 32% for capital expenditures) to ensure that    its environmental policy is applied properly and its environmental risks are    minimized.     In    addition to its extensive environmental management system, Bell Canada is    an active member of the Global e-Sustainability Initiative (GeSI), an international    organization that promotes sustainable development in the information and    communications technology (ICT) industry. Partners of the GeSI acknowledge    the need for the ICT industry to take a leadership role in:
•        better          understanding the impact and opportunities offered by its evolving technology          in a fast growing information society•providing          individuals, businesses and institutions with sustainable solutions          to the challenges they face in attempting to maintain a balance between          economy, ecology and society.
     Aliant    has established environmental processes that are similar to Bell Canada’s.             Bell Globemedia monitors its operations to ensure    that it complies with environmental requirements and standards. Its business    units have established and follow environmental practices, and have measures    in place to manage environmental risks and to correct problems, when needed.    In addition to its own resources, Bell Globemedia uses the resources of the    Bell Canada environmental group to help with environmental matters.

**BUSINESS    HIGHLIGHTS**

This section    describes significant events in the past three years that have influenced    our business. 

**2003 highlights**

**Key    acquisitions and dispositions**

***Sale    of U.S. health operations by BCE Emergis***    In December 2003, BCE Emergis’ board of directors approved the sale of    BCE Emergis Corporation (U.S. Health), for a total of U.S.$213 million in    cash. The total price is subject to adjustments set out in the purchase agreement.    BCE Emergis sold U.S. Health in March 2004.          The sale excluded BCE Emergis’ National    Health Services Inc. subsidiary (NHS), which runs care management operations    in the United States. BCE Emergis sold NHS in a separate transaction in March    2004 for a total of U.S.$10 million in cash.     At December 31, 2003, the carrying    value of U.S. Health’s net assets was $247 million. It had total assets    of $254 million (including $9 million in cash and cash equivalents) and total    liabilities of $7 million. The loss on the transaction was $87 million ($160    million after non-controlling interest and BCE Inc.‘s incremental goodwill    in U.S. Health), which was recorded in December 2003.

***Agreement    with MTS***The agreement between Bell Canada and MTS to create Bell West included    put and call options relating to MTS’s 40% interest in Bell West. On    February 2, 2004, MTS exercised its option to sell its 40% interest in Bell    West to Bell Canada for approximately $645 million in cash. The cash is payable    at closing, which is expected to occur on or before August 3, 2004. As a result,    Bell Canada will own 100% of Bell West.          Bell Canada will finance the purchase of MTS’s    40% interest in Bell West with cash on hand, from cash raised from operations    or by issuing debt.

***Sale    of interest in Yellow Pages Group***On December 17, 2003, Bell Canada announced    that it had completed the sale of a 3.66% interest in each of YPG LP and YPG    General Partner Inc. (Yellow Pages Group) to the YPG Trust. Twelve million    limited partnership units and 12 million common shares were sold to YPG Trust    for a net cash consideration of $135 million.     On February 10, 2004, Bell Canada    exchanged its remaining interest for units of the Yellow Pages Income Fund.    Bell Canada currently has a 3.24% indirect interest in the Yellow Pages Group,    on a fully diluted basis.          Depending on market conditions and other factors    that it may consider material to its investment decisions, Bell Canada may    dispose of some or all of its interest in Yellow Pages Group in the future.    

***Sale    of Stratos by Aliant***On    October 6, 2003, Aliant announced that it had completed the sale of 26,141,024    subscription receipts for $13.00 each. Each subscription receipt entitled    the holder to acquire one common share of Stratos that Aliant held when the    U.S. Federal Communications Commission (FCC) approved the transaction.     In December 2003, after receiving    approval from the FCC and other regulatory bodies, the subscription receipts    were exchanged for common shares of Stratos, and Aliant completed the sale    of its 53.2% interest in Stratos.

 

 

 

***16**     *2003    Annual information forms*     BCE    Inc.*

     Aliant    received $340 million ($320 million net of selling costs) in cash for the    sale. At the time of the sale, the net carrying value of Stratos’ net    assets was $215 million. Stratos had total assets of $696 million, including    $52 million in cash and cash equivalents, and total liabilities of $372 million.    The transaction resulted in a gain on sale for BCE of $105 million ($48 million    after taxes and non-controlling interest).

***Agreements    with CGI***On July    24, 2003, BCE Inc. and CGI cancelled the shareholders’ agreement they    had entered into on July 1, 1998 and signed a new agreement. As a result,    the put rights of CGI’s three majority individual shareholders and BCE    Inc.‘s call rights relating to the CGI shares held by these majority    shareholders were cancelled. BCE converted all of its 7,027,606 CGI Class    B multiple voting shares into CGI Class A single voting shares on a one-for-one    basis.     On December 31, 2003, BCE owned    a total of 120,028,400 CGI Class A shares. This was approximately 29.8% of    CGI’s outstanding equity (Class A shares and Class B shares).     BCE Inc. has customary shareholders’    agreement rights under the new agreement. These include pre-emptive rights    on new issuances of CGI equity shares, rights of representation on CGI’s    board of directors and certain veto rights. There are no restrictions on BCE    selling its shares of CGI. BCE Inc. continues to proportionately consolidate    CGI’s results.          On July 24, 2003, Bell Canada also entered into    certain agreements with CGI. These included:
•amendments          to their information systems (IS/IT) outsourcing agreement. The term          of this agreement was extended to June 30, 2012.•        a          renewed and expanded commercial alliance agreement that names Bell Canada          as CGI’s preferred provider of telecom services. The term of this          agreement was extended to June 30, 2012.•a          network services memorandum of agreement where CGI and Bell Canada agreed          to enter into a network services outsourcing agreement. Under this agreement,          Bell Canada will provide internal telecommunications network and related          services to CGI, and manage the telecommunications network that CGI          uses to provide services to its customers. The term of this agreement          will end on June 30, 2012. Bell Mobility also made amendments to its          IS/IT outsourcing agreement with CGI and extended the term to June 30,          2012.
***Sale of Certen    Inc. (Certen)***On    July 2, 2003, Bell Canada sold its 89.9% ownership interest in Certen to a    subsidiary of Amdocs Limited for $89 million in cash.          The carrying value of Certen’s net assets    was $159 million at the time of the sale. Certen had total assets of $450    million, including $34 million in cash and cash equivalents, and total liabilities    of $291 million.          At the time of the sale, Bell Canada extended    the remaining term of its contract with Certen and Amdocs Limited for billing    operations outsourcing, customer care and billing solutions development from    four years to seven years. Bell Canada received a perpetual right to use and    modify the intellectual property relating to the billing system. It recorded    the perpetual right as an intangible asset of $494 million that will be amortized    against earnings over the remaining life of the contract.          Bell Canada recorded a liability of $392 million.    This represented its future payments to Certen over the remaining life of    the contract for the development of Bell Canada’s billing system. The    development work was largely completed at the time of the sale. This liability    will be reduced as Bell Canada makes payments to Certen. The future income    tax liability relating to the intangible asset and long-term liability was    $32 million. The transaction did not result in any gain or loss for Bell Canada.    Before the sale, Certen’s results of operations were presented in the    Bell Canada segment. 

***CGI’s    acquisition of Cognicase***CGI acquired 100% of the outstanding common shares of Cognicase for a    consideration of $329 million in the first quarter of 2003. It issued Class    A subordinate shares to pay for part of the purchase price, which reduced    BCE’s equity interest in CGI to approximately 29.9% from 31.5%. BCE recognized    a dilution gain of $5 million.     Cognicase    provides services, such as implementing e-business solutions, application    services provider (ASP) services, re-engineering existing applications for    e-business, technology configuration management, as well as project management    and business process improvement consulting services.

**Key    developments**The telecommunications industry is currently going through a major transformation    as it evolves from multiple service-specific networks to IP-based communications.    On December 17, 2003, we announced our multi-year plan to lead change in the    industry and set the standard in the IP world while continuing to deliver    on our goals of innovation, simplicity and service, and efficiency. Significant    progress was made in 2003 in furthering our innovation goals.

***Setting    the standard***Within the next three years, we plan to move 100% of Bell Canada’s    core traffic to a national IP-based network and to offer a full range of IP    services to 90% of Bell Canada’s customers. IP-based communications allow    us to further enhance our revenue growth profile and realize on our promise    of simplicity for customers by offering new value-added features, faster and    simpler delivery and greater self-service capabilities. It will also provide    Bell Canada with significant opportunities to reduce costs in the future.

***Agreement    with Cisco Systems Canada (Cisco)***On January 19, 2004, Bell Canada and Cisco announced a strategic alliance    to accelerate the creation, commercialization and delivery of a comprehensive    suite of IP services. These services will allow large and medium-sized business    customers to benefit from an integrated IP-based network for data, voice and    video. As a result of this alliance, Bell Canada will build on its network    capability and focus its investments towards a single IP/Multi-Protocol Label    System (MPLS) service delivery network with a national footprint.

***Agreements    with Lucent Technologies Canada Corp. (Lucent)***On October 20, 2003, Bell Canada and Lucent announced their agreement    to accelerate the delivery of Bell Canada’s broadband services to more    customers in Ontario and Québec.     Bell Canada plans to expand the    distribution of its Sympatico High Speed Edition Internet service using Lucent’s    new technology. In addition, Bell Canada will evolve its voice messaging services    using Lucent’s new IP-based platform AnyPath Messaging System. AnyPath    allows subscribers to access and manage all of their communications needs    – voicemail, e-mail, faxes, text messages and voice-controlled web browsing    – on one proven, reliable platform using a telephone, wireless device    or personal computer.

 

 

 

*BCE    Inc.*     2003 Annual information    form     **17**

 

     This    initiative is expected to significantly increase the reach of Bell Canada’s    IP-based applications and services, and to make it easier for customers to    access innovative content and feature-rich communications services.

***Agreements    with Microsoft***On June    16, 2003, Bell Canada and Microsoft announced a strategic alliance to create    Internet services that are easier to use, more secure and more entertaining.    They plan to combine the best of Sympatico.ca and MSN.ca to create a new co-branded    portal that will be available to all Canadian Internet consumers.     On October 9, 2003, Microsoft    and Bell Canada announced that they intend to work together to test and distribute    television services based on new IPTV technology. Bell Canada and Microsoft    will explore how to deliver engaging, high-quality digital television programming    over Bell Canada’s broadband network using Microsoft TV’s IPTV technology.             Microsoft TV’s IPTV technology is expected    to use industry-leading video compression technology to substantially reduce    bandwidth requirements. This will allow Bell Canada to deliver broadcast quality    video services to a variety of devices over its broadband network. Microsoft    TV’s IPTV technology is designed to support standard and high-definition    channels, on-demand programming and interactive program guides, as well as    service that will use two-way, interactive platforms in the future.

***Agreements    with Nortel Networks Corporation (Nortel)***On September 8, 2003, Bell Canada announced that it is partnering with    Nortel to build Canada’s most advanced next-generation network based    on IP technology. Bell Canada expects to deliver the latest IP telephony and    multimedia applications and services to Canadians under a comprehensive agreement    with Nortel that includes a joint research and development initiative.     Bell    Canada plans to initially invest $200 million over three years in Nortel technology    to provide new services to its large enterprise customers. It plans to expand    this IP infrastructure to deliver next-generation services to its SMB customers.     The    move to an IP infrastructure builds on Bell Canada’s previous network    planning initiatives. As a result, we do not need to build a completely new    network. For example, Bell Canada’s current systems are built on Nortel    digital switching technology. Next-generation VoIP and multimedia networks    can be easily integrated with little or no displacement of existing technologies.    As a result, we expect that implementing the IP infrastructure will be cost    efficient.     On    December 16, 2003, Bell Canada announced that it was adding Nortel optical    network technology to its IP offering. This will allow greater volumes of    voice and data to travel at faster speeds over the Internet at lower costs.    Bell Canada plans to invest $170 million over two years in Nortel optical    network technology.

**Other    developments**

***Creation    of Video Group***On December    16, 2003, Bell Canada announced the creation of the Bell Canada Video Group.    It is part of Bell Canada’s consumer markets group and is responsible    for Bell Canada’s video initiatives. These include DTH satellite television,    VDSL services and future IP television services. 

***New    director***On October 29, 2003, we announced the appointment of Ronald A. Brenneman,    Chief Executive Officer of Petro-Canada, as a director of BCE Inc., effective    November 24, 2003. Mr. Brenneman is also a director of Bell Canada and Telesat.

**2002 highlights**The following    events influenced our business in 2002 or were referred to in our 2002 AIF:
•        On          February 11, 2003, Bell Globemedia announced an agreement to acquire          an approximate 15% interest in Maple Leaf Sports and Entertainment Ltd.,          which owns the Toronto Maple Leafs, the Toronto Raptors and the Air          Canada Centre.•Bell          Globemedia bought Lycos Inc.‘s 29% stake in the Sympatico- Lycos          joint venture and took full control of Sympatico.ca, Canada’s largest          Internet portal. The Sympatico.ca portal and its associated city site          properties were transferred from Bell Globemedia to Bell Canada so that          they could be more closely tied to Bell Canada Sympatico Internet access          services.•BCE          Inc. transferred its 14% interest in Aliant at carrying value to Bell          Canada in exchange for common shares of Bell Canada. As a result of          the transaction, Bell Canada owned 53% of Aliant. •        BCE          Inc. transferred its 100% investment in Bell ExpressVu at carrying value          to a partnership held 52% by Bell Canada and 48% by BCE Inc., in exchange          for units in the partnership.•On          November 29, 2002, Bell Canada and certain affiliates sold their print          and electronic directories business for approximately $3 billion ($2.8          billion net of selling costs and after the acquisition of an approximate          10%interest in the acquisition vehicle) in cash to Yellow Pages Group,          an entity ultimately controlled by Kohlberg Kravis Roberts & Co.          L.P. and the Ontario Teachers’ Merchant Bank, the private equity          arm of the Ontario Teachers’ Pension Plan Board.•BCE          Inc., BCH and entities controlled by SBC Communications Inc. (SBC) entered          into agreements that ultimately led to BCE Inc.‘s repurchase of          SBC’s 20% interest in BCH for $6.32 billion.•Bell          Canada and MTS created Bell West by combining Bell Canada’s interests          in the wireline assets of BCE Nexxia Inc. (now a division of Bell Canada)          in Alberta and British Columbia with Bell Canada’s and MTS’s          interests in Bell Intrigna Inc.•BCE          Inc. announced that it would stop providing long-term funding to Teleglobe.          On May 15, 2002 and later in the year, Teleglobe and certain of its          subsidiaries filed for court protection under insolvency statutes in          various countries, including Canada and the United States. Our management          completed its assessment of the net realizable value of our interest          in the net assets of Teleglobe and determined it to be zero. This resulted          in a loss from discontinued operations of $73 million in the second          quarter of 2002. This loss is in addition to the transitional goodwill          impairment charge of $7,516 million to opening retained earnings as          of January 1, 2002, which was required by the transitional provisions          of the new CICA Handbook section 3062. On September 19, 2002, Teleglobe          announced the execution of agreements for the sale of its core telecommunications          business, which was completed in June 2003. On December 31, 2002, after          obtaining court approval, we sold all of our common and preferred shares          in Teleglobe to the court-appointed monitor for a nominal amount. •        Bell          Canada announced the initial public offering of units of the Bell Nordiq          Income Fund. The fund acquired an approximate 37% interest in each of          Télébec and Northern Telephone from Bell Canada.
 

 

 

***18**    *2003    Annual information forms*     BCE    Inc.*

 
•In          2002, we reclassified our investment in BCI as a discontinued operation.          Under court supervision and with the assistance of a court-appointed          monitor, BCI began carrying out its plan of arrangement. This involves          disposing of its remaining assets, settling all claims against it and          making final distributions to shareholders. •        Bell          Canada recorded a pre-tax charge of $302 million in the fourth quarter          of 2002 ($190 million after taxes). This included restructuring charges          of $232 million and other charges of $70 million. The restructuring          charges were mainly from streamlining Bell Canada’s management,          line and other support functions. They included severance for approximately          1,700 employees, enhanced pension benefits and other employee costs.          The restructuring was largely completed in 2003. Other charges consisted          mainly of various accounts receivable write-downs relating to billing          adjustments and unreconciled balances from previous years that were          identified in 2002.•The          members of the Canadian Telecommunications Employees’ Association          (CTEA) ratified a settlement reached between the CTEA and Bell Canada          relating to the1994 pay equity complaints that the CTEA filed on behalf          of its members before the Canadian Human Rights Commission.•At          the same time it was developing its new billing system, Bell Canada          adopted a new and more precise method for analysing receivables by customer          and by service line. This method allows it to more accurately determine          the validity of amounts that customers owe to Bell Canada. The analysis          indicated that a write-down of accounts receivable of $272 million ($142          million after taxes and non-controlling interest) was appropriate at          June 30, 2002. Because these amounts came from legacy billing systems          and processes, Bell Canada carried out a detailed review of billings          and adjustments for the period from 1997 to 2002. It determined that          these amounts were the cumulative result of a series of individually          immaterial events and transactions relating to its legacy accounts receivable          systems dating back to the early 1990s.•Bell          Mobility entered into agreements through the Bell Wireless Alliance          (BWA) that gives customers PCS access throughout Canada. The BWA includes          Bell Mobility, Aliant Telecom, MTS Mobility (a division of MTS) and          SaskTel Mobility (a division of Saskatchewan Telecommunications). It          also entered into an agreement with Sprint Spectrum, L.P. (Sprint PCS)          that gives customers PCS access throughout the United States.•Bell          Mobility entered into a master agreement with Sprint PCS for preferred          collaboration in business and technology planning, procurement, intellectual          property licence, and product and platform development relating to wireless          and wireless-related telecommunications services and products.•After          Mr. Jean C. Monty resigned as Chairman and Chief Executive Officer of          BCE Inc., Mr. Michael J. Sabia was appointed as President and Chief          Executive Officer of BCE Inc. and Mr. Richard J. Currie was appointed          as Chairman of BCE Inc.•Bell          Mobility and Aliant Telecom launched the next generation 1X wireless          network and related devices.•        The          CRTC issued its decision on incumbent affiliates. This decision made          several important changes to the regulatory regime for the Bell Canada          segment. See *The regulatory environment we operate in*for more          information.•Industry          Canada asked the house standing committee on industry, science and technology          to conduct a review to determine whether the current Canadian ownership          requirements included in the *Telecommunications Act*and associated          regulations should be changed.•Industry          Canada announced its decision not to allow widespread use of radiocommunication          jamming devices in Canada.•        The          CRTC released its second Price Cap decision. See *The regulatory environment          we operate in*for more information.
**2001 highlights**The following events influenced our business in 2001 or were referred    to in our 2001 AIF:
•        Bell          Canada recorded a total of $975 million in pre-tax charges in the first          and fourth quarters ($461 million after taxes and non-controlling          interest). This included restructuring charges of $555 million and other          charges of $420 million. The restructuring charges were from Bell Canada’s          streamlining initiatives and included employee severance for approximately          4,700 employees, enhanced pension benefits and other employee costs.          The restructuring was completed in 2002. Other charges consisted of          the write-down of Bell Mobility’s wireless capital assets, in particular,          its analogue networks, paging networks and PCS base stations. •        BCI,          América Móvil S.A. de C.V. and SBC International Inc.          entered into agreements to reorganize the assets of Telecom Américas          Ltd. through certain asset transfers and to arrange for certain funding          commitments.•BCE          Inc. settled short-term forward contracts on approximately 47.9 million          Nortel common shares and sold the same number of Nortel common shares.          These transactions resulted in total proceeds of approximately $4.4          billion.•BCE          Inc., The Thomson Corporation and The Woodbridge Company Limited created          Bell Globemedia.•        Bell          Mobility successfully bid on 20 new PCS spectrum licences in Industry          Canada’s auction for a total of approximately $720 million. These          licences allowed Bell Mobility to launch its network in British Columbia          and Alberta, and to increase its spectrum holdings in congested urban          areas, such as Toronto and Montréal. Bell Mobility’s partners          in the BWA also acquired additional PCS spectrum in the — auction.•Bell          Canada and Amdocs Limited created Certen. Amdocs Limited specializes          in customer care and billing solutions. Certen’s initial focus          was to develop a billing system that consolidates all of our services,          including local, long distance, wireless, broadband and Internet.
**THE REGULATORY ENVIRONMENT WE OPERATE IN**

This section    describes the legislation that governs our businesses, and provides highlights    of government consultations and recent regulatory changes.     The CRTC, an independent agency    of the Government of Canada, is responsible for regulating Canada’s telecommunications    and broadcasting systems.     The CRTC may decide not to regulate    all or part of certain services or classes of telecommunications services    if there is enough competition to protect the interests of users. The CRTC    may also exempt broadcasting undertakings from complying with certain licensing    and regulatory

 

 

 

*BCE    Inc.*     2003 Annual information    form     **19**

  

requirements    if the CRTC is satisfied that complying with those requirements will not materially    affect the implementation of Canadian broadcasting policy.     The    following is a list of certain services that the CRTC has decided not to regulate:
•        On          January 24, 2002, the CRTC ruled that it would not regulate the delivery          of international private line services, but would retain international          licensing conditions. It also ruled that it would not regulate rates          charged for wireless and DTH satellite television services because there          was enough competition to protect the interests of users. •        On          August 31, 2001, the CRTC ruled that it would not regulate certain services          that Incumbent Local Exchange Carriers (ILECs), such as Bell Canada          and Aliant Telecom, provide outside of their traditional operating territory.          It concluded that ILECs should have the same freedom from regulation          as other carriers that provide these services.•        On          June 16, 2000, the CRTC ruled that it would not regulate wide area network          (WAN) services because companies can obtain access and transport facilities          at non-discriminatory rates, terms and conditions. •        On          May 17, 1999, the CRTC announced that it would not regulate new media          services on the Internet and that new media services that are subject          to the *Broadcasting Act*would not require a broadcasting licence.          The CRTC concluded that new media on the Internet are achieving the          goals of the *Broadcasting Act*and that any attempt to regulate          them might put the Canadian industry at a competitive disadvantage in          the global marketplace.
**Legislation that governs our business**

Bell    Canada, Aliant Telecom and several of Bell Canada’s direct and indirect    subsidiaries and associated companies, including Bell Mobility and Bell ExpressVu,    as well as CTV and certain of its direct and indirect subsidiaries are regulated    by the CRTC. Other aspects of the businesses of Bell Canada, Bell Mobility    and MT&T Mobility Inc. (MT&T Mobility), a subsidiary of Aliant Telecom,    are regulated in various ways by federal government departments, in particular    Industry Canada. 

**Bell    Canada Act**    Under the *Bell Canada Act*, the CRTC must approve any sale or other    disposal of Bell Canada voting shares that are held by BCE Inc., unless the    sale or disposal would result in BCE Inc. retaining at least 80% of all of    the issued and outstanding voting shares of Bell Canada.

**Telecommunications    Act**The *Telecommunications    Act*governs telecommunications in Canada. It defines the broad objectives    of Canada’s telecommunications policy and gives the government the power    to give general direction to the CRTC on any of these objectives. It applies    to several of the Bell Canada segment’s companies and partnerships, including    Bell Canada, Bell Mobility, Northern Telephone, Northwestel, Télébec    and Aliant Telecom and its affiliates.          Under the *Telecommunications Act*, all    telecommunications common carriers must seek regulatory approval for all proposed    tariffs for telecommunications services, unless the services are exempt or    are not regulated. The CRTC may exempt an entire class of carriers from regulation    under the Telecommunications Act if the exemption meets the objectives of    Canada’s telecommunications policy.     The    *Telecommunications Act*includes the following ownership requirements    for companies, such as Bell Canada, Aliant Telecom or Bell Mobility, that    operate as telecommunications common carriers:
•        they          must be eligible to operate as Canadian carriers•        they          must be Canadian owned and controlled corporations. Direct ownership          must be at least 80% Canadian and indirect ownership, such as indirect          ownership by BCE Inc., must be at least 662/3%          Canadian.•they          must not otherwise be foreign controlled •        at          least 80% of the members of their board of directors must be Canadian.
     The    Bell Canada segment is required to meet certain quality of service standards    that the CRTC has established in various decisions. One set of standards relates    to the quality of service provided to retail customers, while a second set    of standards relates to the quality of wholesale services provided to competitors.    If these standards are not met, Bell Canada is subject to financial penalties.

**Broadcasting    Act**The *Broadcasting    Act*assigns the regulation and supervision of the broadcasting system    to the CRTC. Key policy objectives of the *Broadcasting Act*are to:
•protect        and strengthen the cultural, political, social and economic fabric of        Canada•        encourage        the development of Canadian expression. 
     Most    broadcasting activities require a broadcasting licence or broadcasting distribution    licence from the CRTC. A corporation must meet the following ownership requirements    to obtain a broadcasting or a broadcasting distribution licence:
•it          must be Canadian owned and controlled. At least 80% of all outstanding          and issued voting shares and at least 80% of the votes must be beneficially          owned directly by Canadians.•it          must not otherwise be controlled by non-Canadians•at          least 80% of the board of directors, as well as the chief executive          officer, must be Canadian•        at          least 662/3% of all outstanding and          issued voting shares, and at least 662/3%          of the votes of the parent corporation, must be beneficially owned and          controlled, directly or indirectly, by Canadian interests. |
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