TECHNICAL SUPPORT SERVICE AGREEMENT

     This Technical Support Service Agreement ("Agreement") is made effective as
of March 6, 2000 (the "Effective  Date") and is between NATIONAL SUPPORT CENTER,
L.L.C.,  a Delaware  limited  liability  corporation  having its address at 1300
Ferry Road, Naperville,  Illinois 60563 ("NSC") and MyTurn.com, Inc., a Delaware
corporation  having its  address at 960  Atlantic  Avenue,  Suite 200,  Alameda,
California 94501  ("MyTurn.com")  (sometimes NSC and MyTurn.com are individually
referred to as a "Party" or collectively referred to as the "Parties").

                                    RECITALS

     A. MyTurn.com  presently sells certain Internet related computing products,
after- market  applications  and services  including,  without  limitation,  the
computing device commonly known as "GlobalPC",  (the "Products") to its consumer
customers.

     B.  MyTurn.com  desires to  establish  a  relationship  with NSC to provide
technical support services for the Products and screening  services for MyTurn's
Internet Service Provider to its consumer customers.

     C.  MyTurn.com  desires  to engage  the  services  of NSC to  provide  such
services in North  America in  accordance  with the  provisions  and  conditions
contained in this Agreement.

                                   WITNESSETH

     NOW THEREFORE,  in consideration of the above described  recitals and other
good and valuable consideration,  the receipt and sufficiency of which is hereby
acknowledged, it is agreed as follows:

1.   Incorporation And Acceptance.

     1.1 The Parties agree that the above paragraphs which identify them, recite
the purposes and intent of this  Agreement  and  acknowledge  consideration  are
accurate;  and,  it  is  specifically  agreed  that  the  above  paragraphs  are
incorporated into and made an integral part of this Agreement.

     1.2 The Parties  further  agree that the foregoing  incorporation  of those
paragraphs has specific legal effect and is not intended to be merely precatory;
and it is  specifically  acknowledged  that the  statement of  consideration  is
intended and shall be deemed contractual.

     1.3 The  Parties  further  acknowledge  and  agree  that the  terms of this
Agreement are fair and equitable and each respectively  agree to comply with all
of its terms.

2.   NSC's Consumer Customer Support Services.




<PAGE>



     2.1 The  technical  support  services  to be provided  hereunder  by NSC to
MyTurn.com shall be those as generally  described  herein and more  specifically
set forth on Exhibit A hereto.

     2.2 NSC shall be the exclusive first line support provider to MyTurn.com of
said  technical  support  services  for the  Products  during  the  Term of this
Agreement.

3. Effective Date Of Agreement.  This Agreement shall be and become effective as
of the  date  identified  above  as the  "Effective  Date",  which  shall be the
effective  date even though it may be a date other or different  than the actual
date of  execution  of this  document  by the  last  party  whose  signature  is
required.

4.   Term and Termination.

     4.1  Term.  The  initial  term  of this  Agreement  shall  commence  on the
Effective Date of this Agreement,  shall expire on the first anniversary thereof
(the "Term"), and shall thereafter automatically continue for one (1) successive
one-year term unless either party provides  notice of non-renewal at least sixty
(60) days before the expiration of the then-current  term (which may be the Term
or a successor  term).  Following the Term,  NSC may terminate  this  Agreement,
without cause,  with thirty (30) days' prior written  notice to  MyTurn.com.  If
either party  notifies the other of non-renewal  before  expiration of any term,
both parties shall continue to be bound by all the terms of this Agreement,  and
NSC shall  continue to provide  technical  support  services for the Products to
MyTurn.com's  consumer  customers in accordance with the terms of this Agreement
for a transition  period of sixty (60) days (the "Transition  Period") after the
expiration of the then-current term. This Agreement shall  automatically  expire
on the final day of the Transition Period, unless renewed before that date.

     4.2  Termination  for Breach.  Each party shall have the right to terminate
this  Agreement  in the event  MyTurn.com  materially  breaches any term of this
Agreement and fails to cure such breach in the course of the dispute  resolution
procedures set forth below at Section 9 ("Dispute Resolution").

     4.3 Effect of Termination - Survival.  Sections 4 ("Term and Termination"),
5 ("Payment"), 6 ("Covenants and Warranties"), 7 ("Confidential Information"), 8
("Limitation  of  Liability;  Indemnity"),  9  ("Dispute  Resolution"),  and  10
("General Provisions") shall survive termination of this Agreement.

5.  Payment.  NSC will invoice  MyTurn.com  for the technical  support  services
described herein and provided  hereunder,  each calendar week for NSC's Consumer
Customer  Technical  Support  Services  (as  described  herein and on Exhibit A)
rendered in the previous calendar month, which shall be calculated in accordance
with NSC's Consumer Customer  Technical Support Service  Activity-Based  Pricing
(as described herein and on Exhibit B) and which shall contain a schedule of the
services  rendered and the related  pricing,  and MyTurn.com shall pay each such
invoice in good and collected funds net 30 days from the date of each invoice.

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     5.1 Cooperation  MyTurn.com shall provide, or cause to be provided, to NSC,
the assistance of officers,  employees,  representatives and affiliates, or such
assistance as may reasonably be requested.

     5.2 Late Payment. MyTurn.com will pay interest on late payments at the rate
of one and  one-half  percent  (1.5%)  per month or the  highest  interest  rate
allowed, whichever is lower.

     5.3 Non-Compliance. If MyTurn.com fails to comply substantially with any of
the payment provisions set forth in this Section 5, nothing in this Agreement to
the contrary  withstanding,  NSC shall be relieved of any further  obligation to
provide technical support services for the Products under this Agreement.

6.  Covenants and Warranties.

     6.1 Each Party agrees that the covenants and  warranties  given each to the
other in this  paragraph  are in addition  to any other  covenant  and  warranty
contained in this  Agreement,  and that the  existence of this  paragraph is not
intended to nor shall it be  construed  as a  limitation  of the  covenants  and
warranties given herein to each other.

     6.2 Each Party acknowledges that the entry by the other into this Agreement
is in reliance upon the truth and accuracy of the  covenants  and  warranties of
the other in this paragraph and those  covenants and warranties  found elsewhere
in the Agreement.

     6.3 Each party hereto covenants, warrants and represents as follows:

     6.3(a) That each has full power and authority and legal right to enter into
this Agreement and the  transactions  contemplated  herein,  and acknowledge the
specific covenant and warranty above.

     6.3(b) That each party is presently capable,  legally and economically,  to
comply with all the  obligations,  terms and  conditions  required to be done by
each respective party to this Agreement.

     6.3(c) That the  consummation  of the  transaction as  contemplated by this
Agreement and the  performance or observance of each party's  obligations  under
this  Agreement  will not conflict with or result in any breach of any condition
or  provision  of the terms of any  contract,  agreement,  instrument,  judicial
order, writ,  injunction or decree to which either is a party or by which either
of them is bound.

     6.3(d)  Disclaimer of  Warranties.  EXCEPT AS SET FORTH HEREIN,  EACH PARTY
EXPRESSLY  DISCLAIMS  ALL  WARRANTIES  OR  CONDITIONS  OF ANY KIND,  EXPRESS  OR
IMPLIED,   INCLUDING  WITHOUT   LIMITATION  THE  IMPLIED  WARRANTIES  OF  TITLE,
NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Further,
in the absence of gross negligence on the part of

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NSC,  MyTurn.com  agrees that NSC shall not be liable to MyTurn.com  for loss of
profit or other financial loss (including without limitation loss resulting from
the loss of  business)  which may be  caused,  directly  or  indirectly,  by the
inadequacy of the technical  support  service for any purpose or any use thereof
or by any deficiency or defect therein.

     6.3(e)  Non-Solicitation  of  Employees.  During the Term (or any successor
term) of this  Agreement  and for a period  of one  hundred  eighty  (180)  days
following the Term (or any successor term),  neither Party will solicit nor hire
personnel from the other without express written consent from the other Party.

7.   Confidential Information.

     7.1 Confidential Information.  Each party (the "Disclosing party") may from
time to time during the term of this Agreement  disclose to the other party (the
"Receiving  Party")  certain   information   regarding  the  Disclosing  Party's
business, including technical,  marketing,  financial,  employees, planning, and
other confidential or proprietary information ("Confidential Information").  The
Disclosing  Party will mark all  Confidential  Information  in tangible  form as
"confidential"  or "proprietary" or with a similar legend.  The disclosing Party
will identify all Confidential  Information  disclosed orally as confidential at
the time of  disclosure  and  provide a  written  summary  of such  Confidential
Information  to the  Receiving  Party  with  thirty  (30) days  after  such oral
disclosure.  Regardless  of  whether  so  marked  or  identified,  however,  any
information  that the  Receiving  Party  knew or should  have  known,  under the
circumstances,  was  considered  confidential  or  proprietary by the Disclosing
Party, will be considered Confidential Information of the Disclosing Party.

     7.2 Protection of  Confidential  Information.  The Receiving Party will not
use any  Confidential  Information of the  Disclosing  Party for any purpose not
expressly  permitted  by this  Agreement,  and will  disclose  the  Confidential
Information  of the Disclosing  Party only to those  employees or contractors of
the Receiving  Party who have a need to know such  confidential  Information for
purposes of this Agreement and who are under a duty of  confidentiality  no less
restrictive than the Receiving Party's duty hereunder.  The Receiving Party will
protect the Disclosing Party's  Confidential  Information from unauthorized use,
access, or disclosure in the same manner as the Receiving Party protects its own
confidential  or  proprietary  information  of a similar nature and with no less
than reasonable care.

     7.3  Exceptions.  The  Receiving  Party's  obligations  under  Section  7.2
("Protection  of  Confidential  Information")  with respect to any  Confidential
Information  of the  Disclosing  Party will  terminate if and when the Receiving
Party can document that such information: (a) was already known to the Receiving
Party at the time of disclosure by the  Disclosing  Party;  (b) was disclosed to
the Receiving  Party by a third party who had the right to make such  disclosure
without  any  confidentiality  restrictions;  (c) is or  through no fault of the
Receiving  Party  has  become,  generally  available  to the  public;  or (d) is
independently developed by the Receiving Party without access to, or use of, the
Disclosing Party's Confidential Information. In addition,

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<PAGE>



the Receiving Party will be allowed to disclose Confidential  Information of the
Disclosing  Party to the extent that such  disclosure is (i) approved in writing
by the Disclosing  Party,  (ii) necessary for the Receiving Party to enforce its
rights under this  Agreement in  connection  with a legal  proceeding;  or (iii)
required  by law,  rule or  regulation  or by the  order of a court  or  similar
judicial or administrative  body, provided that the Receiving Party notifies the
Disclosing  Party  of such  required  disclosure  promptly  and in  writing  and
cooperates  with the  Disclosing  Party,  at the Disclosing  Party's  reasonable
request and expense,  in any lawful action to contest or limit the scope of such
required disclosure.

     7.4 Return of Confidential Information.  The Receiving Party will return to
the Disclosing Party or destroy all  Confidential  Information of the Disclosing
Party in the Receiving  Party's  possession or control promptly upon the written
request  of the  Disclosing  Party  on the  expiration  or  termination  of this
Agreement,  whichever  comes  first.  At the  Disclosing  Party's  request,  the
Receiving  Party will  certify in writing  that it has fully  complied  with its
obligations under this Section.

     7.5 Confidentiality of Agreement. Neither party will disclose any financial
and/or  costing  or  payment  terms of the  Agreement  to anyone  other than its
attorneys,   accountants  and  other  professional  advisors  under  a  duty  of
confidentiality  except  (a) as  required  by law;  (b)  pursuant  to a mutually
agreeable press release; (c) in connection with a proposed merger,  financing or
sale of such party's  business,  provided that any third party to whom the terms
of  this  Agreement  are  to be  disclosed  signs  a  confidentiality  agreement
reasonably satisfactory to the other party to this Agreement.

8.   Limitation of Liability; Indemnity

     8.1 Limitation of Liability. Neither party shall be liable to the other for
any indirect,  incidental,  special or consequential damages, or for any loss of
profits or loss of  revenue,  or failure to  realize  expected  savings  for any
services  performed by such party  pursuant to this  Agreement.  Except for each
party's obligations pursuant to Section 8.2 ("Indemnity"),  each party's maximum
liability  for any damages  whatsoever  to the other  party  arising out of this
Agreement  shall be the amount paid or owed by  MyTurn.com  to NSC hereunder (in
the case of  MyTurn.com's  liability  shall be such amount  paid or owed).  This
agreed  limitation  of  liability  shall not  apply to the  extent  the  claims,
demands,  liabilities  or expenses  result  solely from the gross  negligence or
willful misconduct of a party.

     8.2  Indemnity.  Each Party  agrees to  indemnify  the other for  damage(s)
resulting  from (i)  violation of any  applicable  law or  regulation;  and (ii)
injury to or violation of the rights of a third party.

     8.3.  Mechanics.   Each  party's  (the  "Indemnify  Party")  obligation  to
indemnify  under this Section 8.3 is conditioned on the party seeking  indemnity
(the  "Indemnified  Party") (i) giving the Indemnifying  Party written notice of
the relevant claim, (ii) cooperating with the

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Indemnifying party, at the Indemnifying  Party's expense, in the defense of such
claim, and (iii) giving the Indemnifying  Party the right to control the defense
and settlement of any such claim,  except that the Indemnifying  Party shall not
enter  into any  settlement  that  affects  the  Indemnified  Party's  rights or
interest without the Indemnified Party's prior written approval. The Indemnified
Party shall have the right to participate in the defense at its expense.

9.   Dispute Resolution.

     9.1 NSC and  MyTurn.com  are  implementing  this  Agreement  in good faith.
However,  should  either party believe that the other party is in breach of this
Agreement,  the  parties  shall  attempt in good faith to  resolve  any  dispute
arising out of or relating thereto promptly by negotiations. All negotiations at
all levels pursuant to this Section 9 are  confidential  and shall be treated as
compromise  and  settlement  negotiations  for purposes of the Federal  Rules of
Evidence and state rules of evidence.

     9.2 Notice and Cure. Either party (the "Non-Breaching  Party") may give the
other party (the "Breaching  Party") written notice of any material breach.  The
Breaching Party shall then have thirty (30) days to cure the material breach, or
if the breach cannot be cured within  thirty (30) days, to institute  meaningful
steps to cure  such  breach  within  thirty  (30)  days.  Nothing  herein to the
contrary,  if the  Breaching  Party does not effect a cure to the  Non-Breaching
party's  satisfaction  within 90 days from the first date of notice of  default,
the chief executive officers of the parties shall,  within the following fifteen
(15) days, confer in good faith for the purpose of satisfactorily  resolving the
material breach."

     9.3 Arbitration. If a resolution satisfactory to the Non-Breaching Party is
not achieved within the fifteen-day period set forth in Section 9.2, the parties
agree  promptly  to submit  the  dispute to  binding  arbitration  to be held in
Chicago,  Illinois under the then-existing  rules for commercial disputes of the
American  Arbitration  Association.   Each  party  irrevocably  submits  to  the
jurisdiction and venue set forth in this Section 9.3(a).

10.   General Provisions.

     10.1  Governing  Law  and  Venue.   This  Agreement  and  each  transaction
contemplated hereunder shall be deemed to be made under the laws of the State of
Illinois and shall at all times be both construed and  interpreted in accordance
with the laws of the State of  Illinois.  It is  specifically  agreed that it is
both the intent and the desire of the Parties that  whenever  possible that each
and every provision of this Agreement shall be given a judicial construction and
interpretation so as to be effective and valid under applicable law. But, if any
provision  shall be construed or prohibited  by or determined  invalid only that
provision shall be ineffective to the extent so determined, without invalidating
the remainder of such provision or the remaining provisions of this Agreement.

     10.2 Force Majeure.  Any party's delay in the  performance of any duties or
obligations

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under this Agreement (except the payment of money owed) will not be considered a
breach of this Agreement is such delay is caused by a labor dispute, shortage of
materials, fire, earthquake,  flood or any other event beyond the control of the
party, provided that the party uses reasonable efforts, under the circumstances,
(a) to notify the other party of the circumstances  causing the delay and (b) to
resume performance as soon as possible.

     10.3  Rights and  Remedies  Cumulative  and Not  Exclusive.  The failure of
either party to this  Agreement to insist upon strict  performance of any of the
terms, covenants or conditions hereof shall not be deemed a waiver of any rights
or  remedies  that  party  may  have and  shall  not be  deemed a waiver  of any
subsequent  breach  or  default  in any such  terms,  covenants  or  conditions.
Further,  no delay or omission to exercise any right or power  accruing upon any
default,  omission or failure of  performance  hereunder  shall  impair any such
right or power or shall be construed to be a waiver thereof,  but any such right
and  power  may be  exercised  from  time to time and as often as may be  deemed
expedient.  In the event any  provision  contained in this  Agreement  should be
breached by any party and thereafter duly waived by the other party so empowered
to do it, such waiver  shall be limited to the  particular  breach so waived and
shall not be deemed to waive any other breach hereunder.

     10.4 Attorneys  Fees.  Should either Party be required to retain counsel in
order to enforce or prevent the breach of any provision of this Agreement,  that
party shall be entitled to  reasonable  attorneys'  fees and costs for  services
rendered if such party prevails.

     10.5 Notices.  Whenever it is provided herein that notice, demand, request,
consent,  approval or other  communication  ("notice")  shall or may be given to
either Party by the other, it shall be in writing and, any law or statute to the
contrary  notwithstanding,  shall not be effective  for any purpose  unless same
shall be given or served by  registered  or  certified  mail,  postage  prepaid,
return receipt requested, directed to the address set forth below the signatures
of the parties,  or at such other  address as either party may from time to time
designate  by notice to the other as herein  provided.  Notices  shall be deemed
effectively  given:  (a) upon five (5) days  after  being sent by  certified  or
registered mail, postage prepaid,  return receipt  requested;  (b) upon the next
business day after being sent overnight by U.S.  Express Mail or by a major U.S.
express  document  carrier;  or  (c)  upon  receipt  of  confirmation  following
transmission  by a facsimile  machine if sent on a business day during  business
hours  (otherwise,  deemed  received  six hours after the  beginning of the next
business day).

     10.6 No  Assignment.  Neither  Party may assign its rights or delegate  its
duties  without the other  party's prior  written  consent,  except to an entity
controlled by,  controlling or under common control with the assigning party, or
in  connection  with  the sale of  substantially  all of the  assigning  party's
assets,  or a merger or consolidation or the like involving the assigning party.
Any  assignment  or delegation in violation of this Section shall be void and of
no effect. Subject to the prohibitions against assignment contained herein, this
Agreement  shall  inure to the  benefit of and shall be  binding on the  parties
hereto and their respective successors and permitted assigns.

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     10.7  Severability ; Waiver.  If any provision of this Agreement is held to
be invalid or  unenforceable  for any  reason,  the  remaining  provisions  will
continue in full force and effect  without being  impaired or invalidated in any
way. The parties agree to replace any invalid  provision with a valid  provision
which most closely  approximates  the intent and economic  effect of the invalid
provision.  The  waiver  by any  party  of a  breach  of any  provision  of this
Agreement  will  not  operate  or be  interpreted  as a waiver  of any  other or
subsequent breach.

     10.8 Scope and  Binding  Effect of  Agreement.  The terms,  provisions  and
conditions of this  Agreement  shall be binding upon and inure to the benefit of
each respective party and their respective  legal  representatives,  successors,
heirs,  legatees,  Executors,  administrators  and assigns  (except as otherwise
prohibited by this Agreement).  Upon the Effective Date set forth above, this is
an agreement  between the Parties for their mutual  benefit and no third persons
or entities shall have any right,  claim or interest against any party by virtue
of any terms,  provision  or  condition  hereof.  Each Party agrees that nothing
contained in this  Agreement  shall be construed to create the  relationship  of
principal or agent or  representative of the other, and this Agreement shall not
be  construed  to make any party  liable to any  person or entity  except as set
forth herein.

     10.9 Headings Descriptive Only. The Parties acknowledge that this Agreement
consists of multiple sections and sub-paragraphs,  many of which are preceded by
a heading.  The Parties understand that the  characterizations  of such headings
are for convenience, are not definitive in nature and that such headings are not
intended  to  consist  of words  of  limitation,  but  rather  words of  general
description of explanation.  The Parties further  acknowledge  each to the other
that no party is relying  upon any  implication  from any such  heading in their
execution of this Agreement.

     10.10 Independent Contractors; No Agency. The parties to this Agreement are
independent  contractors,   and  no  agency,  partnership,   joint  venture,  or
employee-employer is intended or created by this Agreement. Neither party is the
agent of the other,  and neither  party shall have the power to obligate or bind
the other party.  Personnel  supplied by each party shall work  exclusively  for
that party, and shall not, for any purpose, be considered employees or agents of
the other  party,  and each party  assumes full  responsibility  for the acts of
personnel  supplied by it while performing service hereunder and, with regard to
any personnel  supplied by it, each party shall be solely  responsible for their
supervision, direction and control, compensation, benefits, and taxes.

     10.11  Exhibits  Incorporated.  The  following  have been  agreed to by the
Parties prior to the execution hereof to be attached hereto as exhibits:

EXHIBIT A         NSC's Consumer Customer Technical Support Services

EXHIBIT B         NSC's Consumer Customer Technical Support Service Activity-
                  Based Pricing



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It is the  intention of the parties  that each exhibit and the contents  thereof
shall be  incorporated  into the become a binding  part of this  Agreement as if
fully set forth herein.

     10.12 Entire Agreement.  Each Party acknowledges by their execution of this
Agreement  that it is  intended  that this  Agreement,  including  the  Exhibits
attached hereto, constitutes a complete and exclusive statement,  expression and
embodiment of the terms,  conditions and  agreements of the Parties.  Each Party
acknowledges  that no prior course of dealing shall be relevant or admissible to
supplement, explain or vary any term of this Agreement; and it is agreed that no
prior  communication,  whether written or oral,  shall be deemed or construed to
constitute a part of this Agreement.  Each Party  acknowledges that there are no
promises, terms, conditions or obligations to or under this Agreement other than
those  contained  herein;  and that they shall not be bound by any employee's or
attorney's   interpretation,   representations,   promises  or  inducements  not
expressly set forth in this Agreement.  The parties specifically acknowledge and
agree that this  Agreement has resulted from  specific  negotiations  and is the
mutual  product of both parties  hereto.  Therefore,  it is agreed that under no
circumstances  shall any or all of the terms of this Agreement be interpreted by
a court more  strongly  against  either  party.  Neither this  Agreement nor any
provision hereof may be amended, waived, discharged or terminated orally, unless
such is deemed unenforceable, invalid or contrary to law as provided above.

     10.13 Duplicate Originals. This Agreement may be executed simultaneously or
otherwise in one or more identical  counterparts,  each of which shall be deemed
and  construed as an original  and all of which shall be  construed  together to
constitute one and the same document.

     IN WITNESS  WHEREOF,  the Parties have executed this Agreement as effective
on the date set forth above.

NATIONAL SUPPORT CENTER, L.L.C

By: /s/ R.R. Janusz
   -----------------------------------------
   R.R. Janusz, President

MYTURN.COM, INC.

By: /s/ P.K. Danner, Chief Executive Officer
   -----------------------------------------
   P.K. Danner, Chief Executive Officer

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                                    EXHIBIT A

               NSC's Consumer Customer Technical Support Services

Conditions Precedent:

     (a) MyTurn.com  shall provide NSC with all required  software  licenses (if
necessary) to adequately process its business responsibilities.

     (b) MyTurn.com  shall maintain an adequate and functional  voice connection
to NSC and will pay to deliver voice to NSC.

     (c)  MyTurn.com  shall  provide  NSC with  master  copies  of all  relevant
technical  materials  needed  for  NSC  to  administer  the  MyTurn.com  support
business.

     (d) MyTurn.com  shall provide NSC with two (2) of each  MyTurn.com  product
NSC will support.  (NSC shall be entitled to purchase any additional products at
MyTurn.com's cost.)

Scope of Work:

     (a) NSC will provide all network  connection  hardware and software  inside
the NSC facility, PC's to required configuration, ACD, call reporting, and event
tracking software necessary to administer the technical support.

     (b) NSC will  provide  necessary  phone  system or service to  successfully
process MyTurn.com technical support.

     (c) NSC will provide necessary technical and network engineering  resources
to ensure successful connection of required voice and data activity.

     (d) NSC will provide  technical support via telephone and e-mail to MyTurn.
com  customers  who  request  assistance  with  product  information,  technical
support, or customer service.

     (e) NSC will also provide warranty registration and portal support services
to MyTurn.com.

     (f) NSC technicians will have high levels of base technical skills and will
have passed  applicable  tests on MyTurn.com  products and  procedures  prior to
providing support to MyTurn.com customers.

     (g) NSC technicians  will be trained by NSC's in house  technical  training
group, who is an approved MyTurn.com training center. MyTurn.com will not charge
for their training  resources  applied to this function.  NSC is responsible for
any of the non-MyTurn.com expenses

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they incur in obtaining this training.

     (h) NSC technicians will maintain high levels of  communication  skills (in
both English and Spanish), professionalism and customer handling skills.

     (i) NSC will  regularly  monitor the  performance  of their  technicians to
measure their performance on technical, communications and customer quality.

     (j)  NSC  will  administer  MyTurn.com  support  procedures  and  policies.
MyTurn.com  has the right to inspect  and observe  NSC  support  facilities  and
activity.

Hours of Coverage:

Primary Period:            7am - 9pm Monday thru Friday
Extended Period:           9pm - 7am Monday thru Friday
                           All day Saturday and Sunday

Telephone Time to Answer:

Primary Period:            95th Percentile                    60 seconds
                           99th Percentile                    300 seconds

Extended Period:           95th Percentile                    60 seconds
                           99th Percentile                    300 seconds

E-Mail                     95th Percentile                    30 minutes

Location of Service:

All  service  will be  provided  from NSC in  Naperville,  IL.  NSC may elect to
transfer  some call volume to another NSC owned site  contingent  upon  MyTurn's
approval which shall not unreasonably be withheld.

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                                    EXHIBIT B

    NSC's Consumer Customer Technical Support Service Activity-Based Pricing

Pricing for the technical support service shall be as follows:

         (a)      Telephone calls - $.68 per minute.

         (b)      E-Mail - $3.50 per technical e-mail response.

         (c)      Portal Support - $25.00 per hour.

         (d)      Warranty Registration - $12.50 per hour.

         (e)      Inbound Toll Free Telephone - billed at cost.

         (f)      Outbound Telemarketing - $.62 per minute.


Both Parties agree that the pricing will be reviewed 6 months after date of this
Agreement  with the intention of  decreasing  the rates stated above based upon,
subject to sufficient call volume to warrant such.

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