II 

110TH CONGRESS 

1ST SESSION S. 1085 

To require air carriers to publish customer service data and flight delay 

history. 

IN THE SENATE OF THE UNITED STATES 

APRIL 11, 2007 

Mr. THUNE introduced the following bill; which was read twice and referred 

to the Committee on Commerce, Science, and Transportation 

A BILL 

To require air carriers to publish customer service data and 

flight delay history. 

1 Be it enacted by the Senate and House of Representa2 tives of the United States of America in Congress assembled, 

3 SECTION 1. SHORT TITLE. 

4 This Act may be cited as the ‘‘Informed Air Traveler 

5 Act of 2007’’. 

6 SEC. 2. PUBLICATION OF CUSTOMER SERVICE DATA AND 

7 FLIGHT DELAY HISTORY. 

8 (a) IN GENERAL.—Subchapter I of chapter 417 of 

9 title 49, United States Code, is amended by adding at the 

10 end the following: 

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1 ‘‘§ 41724. Publication of customer service data and 

2 flight delay history 

3 ‘‘(a) IN GENERAL.—Not later than 180 days after 

4 the date of the enactment of the Informed Air Traveler 

5 Act of 2007, the Secretary shall promulgate rules that re6 quire all passenger air carriers— 

7 ‘‘(1) to publish customer service data for all 

8 passenger flights on, or in conjunction with the 

9 issuance of, an airline ticket and on the Internet 

10 website of each such air carrier; and 

11 ‘‘(2) to disclose the on-time performance and 

12 cancellation rate for a chronically delayed or chron13 ically canceled flight whenever an individual makes 

14 a reservation or purchases a ticket for such flight in 

15 person, by telephone, or through an Internet 

16 website. 

17 ‘‘(b) DEFINITIONS.—In this section: 

18 ‘‘(1) CUSTOMER SERVICE DATA.—The term 

19 ‘customer service data’ means with respect to an air 

20 carrier, information relating to customer service col21 lected by the Secretary for the most recent 12- 

22 month period preceding the making of a reservation 

23 or the issuance of a ticket. The information shall in24 clude the following: 

25 ‘‘(A) The percentage of on time depar26 tures. 

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1 ‘‘(B) The average delay on departure. 

2 ‘‘(C) The percentage of flights canceled. 

3 ‘‘(D) The number of flights with taxi out 

4 times of over 2 hours before takeoff. 

5 ‘‘(2) CHRONICALLY DELAYED FLIGHT.—The 

6 term ‘chronically delayed flight’ means a regularly 

7 scheduled flight that has failed to arrive on time (as 

8 such term is defined in section 234.2 of title 14, 

9 Code of Federal Regulations) at least 40 percent of 

10 the time during the most recent 3-month period for 

11 which data is available. 

12 ‘‘(3) CHRONICALLY CANCELED FLIGHT.—The 

13 term ‘chronically canceled flight’ means a regularly 

14 scheduled flight at least 30 percent of the departures 

15 of which have been canceled during the most recent 

16 3-month period for which data is available.’’. 

17 (b) CONFORMING AMENDMENT.—The analysis for 

18 chapter 417 of title 49, United States Code, is amended 

19 by adding after the item relating to section 41723 the fol20 lowing: 

‘‘41724. Publication of customer service data and flight delay history.’’. 

Æ 

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