[Federal Register Volume 73, Number 194 (Monday, October 6, 2008)]
[Notices]
[Page 58253]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-23578]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Proposed Collection; Comment Request; Complaint Management System

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 60-Day Notice and request for comments; Request for a new 
collection of information.

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SUMMARY: As part of its continuing effort to reduce paperwork and 
respondent burden, U.S. Customs and Border Protection (CBP) invites the 
general public and other Federal agencies to comment on an information 
collection requirement concerning the Complaint Management System. This 
request for comment is being made pursuant to the Paperwork Reduction 
Act (Pub. L. 104-13; 44 U.S.C. 3505(c)(2)).

DATES: Written comments should be received on or before December 5, 
2008 to be assured of consideration.

ADDRESSES: Direct all written comments to U.S. Customs and Border 
Protection, Information Services Group, Attn.: Tracey Denning, 1300 
Pennsylvania Avenue, NW., Room 3.2.C, Washington, DC 20229.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to U.S. Customs and Border Protection, Attn.: Tracey 
Denning, 1300 Pennsylvania Avenue NW., Room 3.2C, Washington, DC 20229, 
Tel. (202) 344-1429.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on proposed and/or continuing information 
collections pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 
104-13; 44 U.S.C. 3505(c)(2)). The comments should address: (a) Whether 
the collection of information is necessary for the proper performance 
of the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimates of 
the burden of the collection of information; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; (d) 
ways to minimize the burden including the use of automated collection 
techniques or the use of other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operations, 
maintenance, and purchase of services to provide information. The 
comments that are submitted will be summarized and included in the CBP 
request for Office of Management and Budget (OMB) approval. All 
comments will become a matter of public record. In this document CBP is 
soliciting comments concerning the following information collection:
    Title: Complaint Management System.
    Form Number: None.
    Abstract: CBP is creating the Complaint Management System (CMS) in 
order to allow anybody who has interacted with CBP, either as a result 
of importing or exporting goods, traveling to or from the U.S., seeking 
a job, or simply living in an area where CBP conducts operations such 
as border patrol checkpoints, to file a complaint or comment about 
their CBP experience through an on-line portal.
    Current Actions: This submission is being made to establish a new 
information collection.
    Type of Review: New collection of information.
    Affected Public: Individuals, Businesses.
    Estimated Number of Respondents: 3,000.
    Estimated Number of Responses: 3,000.
    Estimated Time Per Response: 23 minutes.
    Estimated Total Annual Burden Hours: 1,199.

    Dated: September 29, 2008.
Tracey Denning,
Agency Clearance Officer, Information Services Branch.
[FR Doc. E8-23578 Filed 10-3-08; 8:45 am]
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