1 The complaint also includes allegations that: (1)

“Defendants stated to Ms. Orr that Ben’s was overcharging for the

repairs by some $850 in labor costs and that Ms. Orr must take

her vehicle to another repair shop, namely George’s Auto Body. .

. .” (Comp. ¶ 6); and (2) “The Defendants stated that Ms. Orr

would have to pay the difference out of her own pocket if she did

not take the vehicle to George’s Auto Body” (Compl. ¶ 7).

UNITED STATES DISTRICT COURT

DISTRICT OF NEW HAMPSHIRE

Ben’s Auto Body, Inc.,

Plaintiff

v. Civil No. 08-cv-207-SM

Opinion No. 2009 DNH 060

Ben Teitelbaum and

Patricia A. Kafka,

Defendants

O R D E R

Given this court’s order dated December 15, 2008, this case

now consists of a single claim of defamation. In Count III of

its complaint, Ben’s Auto Body, Inc. (“Ben’s”) asserts that

defendants defamed it by telling Shiela Orr that Ben’s

“overcharged for repairs and charges for unnecessary repairs.” 

(Compl. ¶ 25.)1 Defendants move for summary judgment on

plaintiff’s defamation claim. 

Standard of Review

Summary judgment is appropriate when the record reveals “no

genuine issue as to any material fact and . . . the moving party

Case 1:08-cv-00207-SM Document 23 Filed 04/27/09 Page 1 of 9
2

is entitled to a judgment as a matter of law.” FED. R. CIV. P.

56(c). When ruling on a party’s motion for summary judgment, the

court must view the facts in the light most favorable to the

nonmoving party and draw all reasonable inferences in that

party’s favor. See Lee-Crespo v. Schering-Plough Del Caribe

Inc., 354 F.3d 34, 37 (1st Cir. 2003) (citing Rivera v. P.R.

Agueduct & Sewers Auth., 331 F.3d 183, 185 (1st Cir. 2003)). In

this context, “a fact is a ‘material’ if it potentially affects

the outcome of the suit and a dispute over it is ‘genuine’ if the

parties’ positions on the issue are supported by conflicting

evidence.” Int’l Ass’n of Machinists & Aerospace Workers v.

Winship Green Nursing Ctr., 103 F.3d 196, 199-200 (1st Cir. 1996)

(citations omitted). 

Background

On March 10, 2008, Sheila Orr contacted her insurer, AAA

Insurance (“AAA”) to file a claim for damage resulting from an

automobile accident. (Kafka Aff. ¶¶ 2, 3.) Patricia Kafka was

assigned to handle Orr’s claim. Orr told Kafka she intended

bring her vehicle to Ben’s for repairs. (Orr Aff. ¶ 2; Kafka

Aff. ¶ 3.) Kafka told Orr “that was fine.” Id. Ben’s conducted

an appraisal to estimate the cost to repair Orr’s vehicle. 

(Berounsky Aff. ¶ 3.) Kafka also sent an independent appraiser,

Greg Shelton of Seacoast Appraisal (“Seacoast”), to inspect Orr’s

Case 1:08-cv-00207-SM Document 23 Filed 04/27/09 Page 2 of 9
3

vehicle. (Orr Aff. ¶ 3; Kafka Aff. ¶¶ 3, 7.) Ben’s estimate was

higher than Seacoast’s estimate by two hundred dollars. 

(Berounsky Aff. ¶ 6.) 

On March 18, 2008, Kafka spoke with Ben Teitelbaum, an AAA

supervisor, about Orr’s claim. (Kafka Aff. ¶ 5; Teitelbaum Aff.

¶ 9.) Teitelbaum had reviewed the damage appraisals prepared by

Seacoast and Ben’s. Teitelbaum told Kafka that Ben’s did not

agree with the damage appraisal prepared by Seacoast. Kafka

called Orr to explain the damage appraisal prepared by Seacoast

(Kafka Aff. ¶ 7), and also notified Orr there was a difference

between Ben’s estimate and Seacoast’s estimate (Kafka Aff. ¶ 7). 

Further, she told Orr that if AAA and Ben’s could not agree on

the repair costs, she would be personally responsible for the

difference between Seacoast’s estimate and Ben’s bill. (Kafka

Aff. ¶ 7.) Kafka then asked Orr whether she was interested in

moving her vehicle to another repair shop, George’s Auto Body

(“George’s”). (Kafka Aff. ¶ 7.) Orr agreed to have George’s do

the work, understanding that it was her decision whether to leave

her vehicle at Ben’s or take it to George’s. (Orr Aff. ¶ 3.)

After speaking with Orr, Kafka contacted Ben’s to determine

the cost of moving Orr’s vehicle to George’s. (Kafka Aff. ¶ 8.) 

Minutes later, Orr called Kafka and told her of a phone call she

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received from Mike Berounsky, President of Ben’s. (Orr Aff. ¶¶

5, 6; Kafka Aff. ¶ 9.) Berounsky told Orr that he would not

release her vehicle until AAA paid him approximately eight

hundred dollars. (Orr Aff. ¶¶ 5, 6.) Orr then told Kafka she

was concerned that the disagreement between AAA and Ben’s would

delay repairs and that she would rather keep the car at Ben’s. 

(Orr Aff. ¶ 7.) Kafka responded that Orr’s decision was “fine”

and that she would follow up with Ben’s. (Kafka Aff. ¶ 9.) 

Defendants have produced an affidavit from Teitelbaum in

which he states that he never spoke to Orr at any point in the

adjustment process. (Teitelbaum Aff. ¶ 10.) Defendants have

also produced an affidavit from Kafka stating that she never told

Orr that Ben’s was overcharging or charging for unnecessary

repairs. (Kafka Aff. ¶ 11.) Additionally, defendants have

produced an affidavit from Orr stating: “No one from AAA ever

said to me that Ben’s was overcharging by $850 in labor costs,

and no one from AAA ever told me that I ‘must’ take my car to

George’s.” (Orr Aff. ¶ 11.) Orr also testified that “[a]t no

time did [Kafka] or anyone else from AAA say anything negative

about Ben’s.” (Orr Aff. ¶ 13.)

Plaintiff counters with three affidavits. In one, Berounsky

states that “Teitelbaum informed Ben’s that Patricia Kafka told

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Orr that she would have to pay approximately $850.00 (falsely

reporting the difference between Ben’s price and AAA[’s] price),

should she choose to have her vehicle repaired at Ben’s.” 

(Berounsky Aff. ¶ 5.) His affidavit also states that Orr relayed

the same information to Ben’s. Id. A second affidavit, from

Ben’s counsel, Christopher Ratté, states that Orr “conveyed

substantially the same facts contained in Attorney Kalil’s Writ

of Summons.” (Ratté Aff. ¶ 3.) Ratté further testified that Orr

told him about a telephone call she had received from Kafka in

which

Kafka informed Ms. Orr that there was a discrepancy of

approximately $850.00 between the repair costs

determined by AAA and those determined by Ben’s, and

that because of that discrepancy, Ms. Orr must take her

vehicle to George’s Auto Body, or she would have to pay

the disputed amount out of her own pocket.

Id. Finally, in a third affidavit, another attorney for Ben’s

testified that in a conversation with Orr, she “relayed the facts

contained in the Writ of Summons.” (Kalil Aff. ¶ 3.) 

Orr, however, states in her affidavit that the allegations

made in paragraphs 6 and 7 of the complaint, concerning

statements made to her by defendants, are not true. (Orr Aff. ¶¶

11-12.)

Case 1:08-cv-00207-SM Document 23 Filed 04/27/09 Page 5 of 9
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Discussion

Ben’s says that Kafka and Teitelbaum made false and

defamatory statements about Ben’s – that it was overcharging for

repairs by eight hundred and fifty dollars and that Orr would

have to pay the difference between Seacoast’s estimate and Ben’s

bill out of her own pocket if she did not take the vehicle to a

different body shop. Ben’s also alleges that Kafka and

Teitelbaum stated that Ben’s overcharges for repairs, and charges

for unnecessary labor. Defendants move for summary judgment on

several grounds. Specifically, they argue that: (1) Teitelbaum

made no statement of any sort to Orr, and Kafka did not make the

statements alleged in the complaint; (2) their statements were

not defamatory in character; (3) even if their statements were

defamatory, they were not published to a third party; (4) their

statements were substantially true; (5) their statements were

statements of opinion; and (6) a conditional privilege protects

any statements they made. 

The record as developed establishes that Teitelbaum said

nothing to Orr. That is undisputed. He is not, therefore,

liable for making defamatory statements to Orr about Ben’s. 

Accordingly, Teitelbaum is entitled to summary judgment on Count

III.

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Turning to the statements allegedly made by Kafka to Orr,

defendants have produced affidavits from both Orr and Kafka, the

participants in and only witnesses to the conversation in which

Kafka allegedly defamed Ben’s. Both affidavits deny that Kafka

made any statements about Ben’s overcharging, or any other

negative statements about Ben’s. 

Ben’s counters with affidavits from three individuals who

report only what others told them about the conversation between

Kafka and Orr. In other words, Ben’s relies solely on

inadmissible hearsay evidence to posit a material factual

dispute. That is not sufficient. See FED. R. CIV. P. 56(e) (“A

supporting or opposing affidavit must be made on personal

knowledge, set out facts that would be admissible in evidence,

and show that the affiant is competent to testify on the matters

stated.”); see also SEC v. Ficken, 546 F.3d 45, 53 (1st Cir.

2008) (finding that in opposing summary judgment, “[h]earsay

evidence, inadmissible at trial, cannot be considered on a motion

for summary judgment”) (internal quotations omitted). Because

plaintiff has produced no admissible evidence to counter the

affidavits of Orr and Kafka, Ben’s has not established the

existence of a genuine dispute as to a material fact. 

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Ben’s argues that the record contains a “genuine dispute as

to what was said and how it was understood.” Ben’s argument,

however, rests on the claim that, in 2008, Orr allegedly

understood Kafka’s statements to be negative and defamatory and

now, in 2009, Orr “has changed her story.” However, no

admissible evidence in the record suggests that Orr understood

Kafka’s statements to be in any way negative or defamatory, in

2008 or in 2009. Consequently, there is no genuine issue of

material fact. 

Plaintiff also argues that “it is without dispute that Kafka

spoke to Orr and therein misrepresented both the amount of the

price discrepancy and the fact that Orr would have to be

responsible for it.” What is undisputed is that plaintiff has

produced no admissible contrary evidence of what Kafka said to

Orr, and there is no admissible evidence that Kafka made any

defamatory statements to Orr. Presumably, the insurance contract

between Orr and AAA provides coverage for reasonable costs of

repair, and there is nothing inappropriate about an insurer

informing its insured that repair can be done at one shop on a

fully-covered basis, while at another shop, the insured might

have to bear any costs above what the insurer deems reasonable

(or, at a minimum, have a coverage dispute arise).

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Plaintiff has failed to produce any admissible evidence to

support a finding that Teitelbaum or Kafka published defamatory

statements to Orr about Ben’s. That is, plaintiff has produced

no admissible evidence that Teitelbaum ever said anything to Orr,

and has produced no admissible evidence that Kafka made the

defamatory statements alleged by Ben’s in its complaint. 

Accordingly, Kafka and Teitelbaum are entitled to judgment as a

matter of law on Ben’s defamation claim.

Conclusion

For the forgoing reasons, defendants’ motion for summary

judgment (document no. 16) is granted. The clerk of the court

shall enter judgment in accordance with this order and close the

case. 

SO ORDERED.

____________________________

Steven J. McAuliffe

Chief Judge

April 27, 2009

cc: Earl L. Kalil, Jr., Esq.

Christopher E. Ratte, Esq.

Joseph P. Geiger, Jr., Esq.

Daniel E. Will, Esq.

Leigh S. Willey,Esq.

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