2016 BNH 004 

_____________________________________________________________________________________ 

UNITED STATES BANKRUPTCY COURT

DISTRICT OF NEW HAMPSHIRE

In re: Bk. No. 11-10763-JMD

 Chapter 7 

Raymond E. Ladebush and 

Karen A. Ladebush, 

Debtors 

Raymond E. Ladebush and 

Karen A. Ladebush, 

Plaintiffs 

v. Adv. No. 13-1154-JMD

Beneficial New Hampshire, Inc. 

and HSBC Mortgage Corp., 

Defendants 

Kristina Cerniauskaite, Esq.

Terrie Harman, Esq.

Harman Law Offices

Portsmouth, NH

Attorneys for the Plaintiff

Kate Strickland, Esq.

Downs Rachlin Martin, PLLC 

Lebanon, NH

Attorney for the Defendants

MEMORANDUM OPINION 

I. INTRODUCTION 

 The matter before the Court is the adversary complaint (Doc. No. 1) filed by the plaintiffs 

Raymond E. Ladebush and Karen A. Ladebush (collectively, the “Debtors”) against Beneficial 

New Hampshire, Inc. (“Beneficial”) and HSBC Mortgage Corp. (“HSBC,” collectively with 

Beneficial, the “Defendants”) asserting violations of the discharge injunction. The Court 

conducted a one day trial on August 6, 2015, at which the Debtors and Dana Jean St. ClairCase: 13-01154-JMD Doc #: 88 Filed: 02/18/16 Desc: Main Document Page 1 of 23
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Hougham (“Ms. Hougham”), an HSBC Manager of Operations for Litigation Support, testified 

and sixty-six exhibits were introduced into evidence. For the reasons set forth below, the Court 

will enter judgment in favor of the Defendants.

II. JURISDICTION 

This Court has authority to exercise jurisdiction over the subject matter and the parties 

pursuant to 28 U.S.C. §§ 157(a), 1334, and U.S. District Court for the District of New 

Hampshire Local Rule 77.4(a). This is a core proceeding under 28 U.S.C. § 157(b). 

III. FACTS 

 The facts are largely undisputed. The Debtors reside on real property located at 32 

Columbus Avenue in Dover, New Hampshire (the “Property”). On February 9, 2006, the 

Debtors executed a Loan Agreement with Beneficial Mortgage Company of New Hampshire in 

the original principal amount of $472,874.17 and granted a first mortgage on the Property to 

Beneficial Mortgage Company of New Hampshire to secure the obligation. Beneficial is an 

affiliate of HSBC and the successor by merger to Beneficial Mortgage Company of New 

Hampshire. 

 The Debtors filed a voluntary Chapter 7 petition on March 1, 2011. On Schedule A—

Real Property, the Debtors listed an ownership interest the Property as having a value of 

$339,467.00. On Schedule D—Creditors Holding Secured Claims, the Debtors listed 

“Beneficial/HFC” as holding a mortgage on the Property securing an obligation in the amount of 

$490,757.00. On their Chapter 7 Statement of Intention, the Debtors indicated that they intended 

to retain the Property. 

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 On April 19, 2011, the Debtors appeared at a meeting of creditors held pursuant to 11 

U.S.C. § 341(a). On April 22, 2011, the Chapter 7 trustee filed the Chapter 7 Trustee’s Report of 

No Distribution, indicating the absence of non-exempt property available for distribution to the 

Debtors’ creditors. A discharge entered on September 1, 2011, of which Beneficial does not 

dispute that it received notice. 

The Debtors did not reaffirm their debt to Beneficial. During their bankruptcy case, the 

Debtors, through their counsel, attorney Christopher W. Keenan (“Attorney Keenan”), attempted 

to negotiate a reaffirmation agreement, but were unable to come to terms in light of Beneficial’s 

refusal to reduce the outstanding obligation, which at that time was over $500,000.00, to the 

value of the Property, which was approximately $339,467.00.

1

 In pursuing this relief, it is 

apparent that the Debtors intended to contest Beneficial’s ability to foreclose in the event that 

they were not able to obtain such a reduction.2 Indeed, in a letter dated May 4, 2011, Attorney 

Keenan, in addition to discussing the terms of a possible reaffirmation agreement, emphasized 

the Debtors’ insistence on examining the original loan documents, noting that Beneficial had 

been identified as one of several lenders who have had difficulty locating original loan 

documents, and threatening to obtain a temporary restraining order to stop any foreclosure until 

they were produced.3

Upon exiting bankruptcy, the Debtors began receiving automated account statements 

from Beneficial. Over time, these statements came in several different forms. The two initial 

statements, dated October 28, 2011, and November 26, 2011, respectively (the “Initial 

 

1

 Ex. 117. 

2

 Id. 

3

 Id. 

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Statements”), advised the Debtors of the amount necessary to bring their loan current. The first 

page of these statements contain the phrases “payment due” and “payment due date” in at least 

three places each, and include payment coupons for the arrearage.4 Additionally, page two of 

the statements, under the heading “Account Notices,” warns: “Your account is now seriously 

overdue. We expect you to pay the past due amount immediately.”5

 Notwithstanding these 

demands, the back of the first page contains the following disclaimer in smaller print: 

“PAYMENT INFORMATION: This language does not apply to any customer whose account 

was involved in a Chapter 7 bankruptcy and the account was discharged.”6 

On or about October 11, 2011, Beneficial sent the Debtors and Attorney Keenan a letter 

inviting the Debtors to apply for Beneficial’s Foreclosure Avoidance Program (the “FAP”).

7

 The 

letter states in relevant part: 

Your client filed Chapter 7 bankruptcy and did not reaffirm their loan with 

Beneficial. However, your client has indicated a desire to stay in the property. 

Since we retain a security interest in the property, we have not exercised our right 

to foreclose based on your client’s intent to make voluntary payments. 

Unfortunately, your client has not made any voluntary payments recently. . . . 

Depending on your client’s situation, we may be able to provide hardship relief.

If your client chooses to work with us, we will work with you on behalf of your 

client to return their loan to current status. This program does not seek to 

reinstate your client’s personal liability for the discharged obligation, nor is this 

an attempt to collect a debt. If your client qualifies for this program, we will help 

resume voluntary payments by reducing the interest rate of the loan.8

 

4

 See Exs. 4, 5. 

5

 Id. 

6

 Id. 

7

 Ex. 22. 

8

 Id. 

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The letter further informed the Debtors that they would need to submit certain documentation to 

establish their monthly income and expenses as part of the application process.9 Attorney 

Keenan submitted the requested documentation enclosed with a letter dated November 18, 

2011.10

 Notably, Attorney Keenan’s letter again referenced the Debtors’ desire to review the 

original loan documents and their belief that Beneficial could not foreclose: 

Prior to having any discussions concerning hardship relief, please be advised that 

as previously requested by myself on behalf of my clients, [sic] would like the 

opportunity to review the original loan documentation associated with the 

Ladebush Note and Mortgage concerning 32 Columbus Avenue, Dover, New 

Hampshire. While I certainly am not requesting that the original loan 

documentation be forwarded to myself or my client, we would need to have it 

made available at a mutually agreeable location in order that myself and my 

clients may view the original loan documentation which would be required before 

Beneficial may exercise any of its’ [sic] foreclosure rights. . . .

11

According to Beneficial’s account records, which were admitted into evidence at trial, the 

Debtors’ request for hardship relief was denied on November 28, 2011, because the account had 

exceeded the allowed number of modifications.12 Due to an apparent error, however, Beneficial 

never informed the Debtors, as would have been the standard practice according to Ms. 

Hougham. At trial, the Debtors testified that neither they, nor their attorney, ever inquired as to 

the status of their request until June, 2012. On February 23, 2012, the FAP expired because the 

account had not been brought current.13 In the interim, Beneficial continued to monitor the 

account for voluntary payments. 

 

9

 Id. 

10 Ex. 23. 

11 Id. 

12 Ex. 31 at 387. 

13 Id. at 375. 

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At trial, the Debtors gave inconsistent testimony regarding their post-discharge intentions 

toward the Property. For example, Mrs. Ladebush repeatedly insisted that the Debtors never 

informed Beneficial that they wanted to keep or stay in the Property post-bankruptcy, but it is 

undisputed that the Debtors applied for the FAP. Ultimately, Mrs. Ladebush conceded that their 

goal was to obtain a loan modification that would permit them to remain in the Property. Indeed, 

Mr. Ladebush testified that they never even considered moving out of the Property because they 

were trying to work out a deal. As of the date of trial, the Debtors have continued to reside at the 

Property. 

Similarly, the Debtors each testified that they expected Beneficial to foreclose in the 

absence of a reaffirmation agreement. However, Mr. Ladebush later clarified that while they 

expected Beneficial to try to foreclose, the Debtors intended to file suit to stop any foreclosure,

by challenging the underlying security interest, and force Beneficial back to the negotiating 

table. In contrast, Mrs. Ladebush denied that they had always intended to fight the foreclosure, 

but admitted their plan was to get an attorney and “let him deal with it.” She did not elaborate 

further on what that meant. 

Between December, 2011, and December, 2012, the format of the statements changed 

dramatically from that of the Initial Statements (the “Informational Statements”).

14

 Each 

statement contained a bold label at the top indicating that it was an “Informational Statement.”15 

The “payment due” language used in the Initial Statements was replaced with references to 

“voluntary payment to keep the mortgage current,” and the payment coupons became 

 

14 See Exs. 7-18.

15 Id. 

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“voluntary” payment coupons.16 Each statement also now contained a conspicuous disclaimer 

“block” on the first page encasing the following language in bold print: 

This informational statement is NOT an attempt to collect any debt from you, as 

you have obtained a discharge of personal liability [sic] bankruptcy. You are not 

personally liable to make any payment on your mortgage loan, and any payment 

you may make is voluntary. 

However, we retain a mortgage lien on the property located at 32 COLUMBUS 

AVE. You have informed us that you intend to keep your mortgage current and 

you have asked that we send you this statement to show the remaining balance 

against the property, to provide a receipt of previous voluntary payments made 

and/or to indicate the next voluntary payment to keep the mortgage current.17

The Informational Statements also included the same back page fine print disclaimer that 

appeared in the Initial Statements. At trial, Ms. Hougham testified that the format change was a 

result of Beneficial having adopted new standard forms for 2012. 

 The Debtors never made any voluntary payments to Beneficial. Mrs. Ladebush explained 

that she thought making payments without a loan modification in place would amount to 

throwing money away if Beneficial foreclosed, particularly as they lacked sufficient resources to 

bring the loan current. She further testified that she felt Beneficial was bullying them into 

paying by sending the statements. The Debtors simply forwarded each statement to Attorney 

Keenan. Notwithstanding her testimony about feeling bullied, the Debtors never asked 

Beneficial to stop sending them statements, and there is no evidence in the record establishing 

that Attorney Keenan made such a request on their behalf. 

 Due to the delinquent status of the loan, Beneficial commenced monthly property 

inspections in 2010, which continued post-discharge. The inspections were conducted on a 

 

16 Id. 

17 Id. 

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“drive-by” basis whereby the inspectors would park on the public street, observe the Property for 

a time, and take a photograph. Ms. Hougham testified that the purpose of the inspections was to 

verify occupancy and assess the condition and security of the Property. She further testified that 

the inspectors are instructed not engage the homeowner during these inspections. 

 The Debtors were aware Beneficial had the right to conduct property inspections, and, 

apparently, the inspections did not go unnoticed. At trial, the Debtors testified that they observed 

unmarked pickup trucks parked outside their home and sometimes saw individuals taking 

pictures. Mrs. Ladebush testified that this happened a dozen times, though Mr. Ladebush 

clarified that each occurrence was about three to four weeks apart. The Debtors tried to approach 

the trucks on several occasions, but the trucks always drove off without any contact. 

 While the Debtors testified that they felt terrorized by the property inspections, allegedly 

giving rise to anxiety and emotional distress, their assertions were undercut by their own 

testimony. In the first instance, the Debtors concede that it is impossible to know whether every 

truck they observed was, in fact, conducting a property inspection for Beneficial. Moreover, the 

Debtors cited the uncertainty surrounding the identity of these trucks as stress inducing, 

particularly in light of their safety concerns for their teenage children, but at trial, they testified 

that they were sure that the trucks could only have been property inspectors from Beneficial. 

Notably, the Debtors never asked Beneficial to cease the property inspections. 

 On June 8, 2012, a representative of Beneficial arrived at the Property around 10:00 or 

11:00 a.m., rang the doorbell, and handed Mrs. Ladebush a “door tag” after confirming the 

address of the Property.18

 The door tag stated in large bold print, in English and Spanish, 

 

18 Ex. 20. 

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“IMPORTANT . . . PLEASE CALL . . . Mortgage [illegible]” and provided a 1-800 number.19 

Although the individual refused to identify himself before leaving, it was apparent that he 

represented Beneficial. Ms. Hougham testified that leaving notes at the door was standard 

practice prior to March, 2013, to re-initiate contact with homeowners when there was a serious 

delinquency and no ongoing discussions. 

 At trial, Mr. Ladebush insisted that the property inspections would have been less 

intrusive and stressful had the inspectors come to the door and identified themselves. Ironically, 

however, Mrs. Ladebush testified that she was very distressed by the Beneficial representative 

coming to the door, even though he did not make any threats. She explained that she became 

worried about people showing up at the house, resulting in anxiety, lack of sleep, and marital 

issues. Mrs. Ladebush denied the possibility that any of her stress was related to the bankruptcy 

or impending foreclosure. 

 After receiving the door tag, Mrs. Ladebush called the listed number and learned for the 

first time that their loan modification request had been denied back in November, 2011.20 

Between June 8, 2012, and June 11, 2012, she spoke to various representatives who all requested 

that she either make a voluntary payment in the amount of $138,290.85 to bring the account 

current, or execute a deed-in-lieu of foreclosure or agree to a short sale.21

 Mrs. Ladebush 

referred the representatives to Attorney Keenan, insisting that she would not make any payments 

until a deal was in place.22

 

19 Id. 

20 Ex. 21. 

21 Id. 

22 Id. 

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On July 12, 2012, Beneficial sent the Debtors a notice informing them that their account 

was seriously delinquent and had been referred to counsel to begin foreclosure proceedings.23 

This was followed by a letter dated August 6, 2012, from Harmon Law Offices, P.C. (“Harmon”)

advising the Debtors that their default had triggered an acceleration in the note and that a total of 

$646,982.91 was due and owing, and that Beneficial would proceed to foreclosure if the default 

was not cured.

24

 By letter dated August 14, 2012, Harmon provided to each of the Debtors the 

statutorily mandated notice of foreclosure sale indicating a public auction would take place on 

September 12, 2012.25

Attorney Keenan responded to the notice of foreclosure by letter to Harmon dated August 

22, 2012, again demanding to review the original loan documentation, failing which, he would 

file a petition in the Rockingham County Superior Court (the “Superior Court”) seeking to 

permanently enjoin the foreclosure on or before September 6, 2012. The foreclosure scheduled 

for September 12, 2012, was apparently cancelled while Attorney Keenan attempted to resolve 

the issues with Harmon.26 Ultimately, however, in November, 2012, Harmon informed Attorney 

Keenan that Beneficial would provide the Debtors copies of the loan documents, but not the 

originals, and would be proceeding with the foreclosure.27

 By a letter dated December 6, 2012, 

 

23 Ex. 24. 

24 Ex. 25. 

25 Ex. 26. 

26 See Ex. 28. 

27 Ex. 29. 

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the Debtors each received a new statutory notice of foreclosure sale scheduling a public auction 

for January 4, 2013.28 

On January 2, 2013, the Debtors filed their petition for injunctive relief in the Superior 

Court.29

 The petition alleged that Beneficial could not foreclose as the successor of Beneficial 

Mortgage Company of New Hampshire and because Beneficial was not otherwise the holder of 

the note and mortgage. The Superior Court litigation remained pending as of the date of trial. 

After receiving Informational Statements for a year, the account statements dated January 

28, 2013, and February 25, 2013 (the “2013 Statements”), returned to a format similar to the 

Initial Statements, demanding payment of the full arrearage and warning that the account was 

now “seriously overdue.”

30

 Unlike the Initial Statements, however, the 2013 Statements did not 

contain any bankruptcy disclaimer. At trial, Ms. Hougham testified that this change in format 

was the result of a coding error in the account’s status triggered by the onset of litigation. For his 

part, Mr. Ladebush testified that he was not distressed by the 2013 Statements because he knew 

they would not make a payment during the pending litigation. 

On November 15, 2013, the Debtors, now represented by Attorney Terrie Harman 

(“Attorney Harman”), moved to reopen their bankruptcy case for the purpose of filing the 

present adversary proceeding. The Court granted the motion on November 26, 2013, and their 

complaint was filed the same day. The Defendants filed their answer on December 23, 2013. 

After the completion of discovery, the parties filed cross-motions for summary judgment, which 

the Court denied on April 14, 2015. The Court conducted a trial on August 6, 2015, and at its 

 

28 Ex. 30. 

29 Ex. 129. 

30 See Exs. 18, 19. 

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conclusion, took the matter under advisement. The parties each filed post-trial briefs, and 

Attorney Harman filed a fee affidavit, to which the Defendants objected. 

IV. POSITIONS OF THE PARTIES 

A. The Debtors 

The Debtors argue that under the totality of the circumstances, the Defendants’ acts 

sought to coerce them into paying a discharged debt and thus, violated the discharge injunction. 

In particular, they cite three examples of coercive behavior: (1) the transmission of monthly 

billing statements; (2) the appearance of Beneficial’s representatives at their home without 

warning; and (3) Beneficial’s “demands” for voluntary payment during telephone conversations 

with Mrs. Ladebush in June, 2012. The Debtors also contend that Beneficial solicited them to 

apply for a loan modification knowing they were ineligible and withheld notice of its denial so 

that the Debtors would be bullied into making additional payments before Beneficial ultimately 

foreclosed. 

 The Debtors assert that the Defendants cannot rely on the safe harbor provisions of 11 

U.S.C. § 524(j), which outlines permitted creditor activity post-discharge, for several reasons. 

First, they argue that billing statements, which they stress they never requested, without a 

bankruptcy disclaimer is clearly a demand for payment. Second, the Debtors posit that, by its 

express terms, 11 U.S.C. § 524(j) applies only to “periodic payments” and does not insulate 

Beneficial’s requests that the Debtors pay an amount necessary to bring the account current. 

Third, they urge that once the Defendants commenced foreclosure proceedings, any request for 

payment was no longer “in lieu of . . . in rem relief,” and violated the discharge injunction.

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 In sum, the Debtors assert that they have suffered emotional distress due to these acts and 

are entitled to their actual damages. Additionally, they request attorney’s fees and costs in the 

amount of $38,850.01. 

B. The Defendants 

The primary thrust of the Defendants’ position is that a bankruptcy discharge does not 

extinguish their mortgage and 11 U.S.C. § 524(j) permits a secured creditor to perform acts in 

the ordinary course of business to seek voluntary payments from debtors in lieu of exercising 

their right to foreclose. They rely on Ms. Hougham’s unrebutted testimony to establish that all 

acts complained of were done in the ordinary course of business with the Debtors. In further 

support, the Defendants point to bankruptcy disclaimers on the account statements as evidence 

that they were not seeking to collect a debt, but merely informing the Debtors of the voluntary 

payment necessary to bring the account current. Notably, the Defendants cite Manning v. 

CitiMortgage, Inc. (In re Manning), 505 B.R. 383, 387 (Bankr. D.N.H. 2014), for the proposition 

that a request that the mortgagee bring the account current falls within the safe harbor of 11 

U.S.C. § 524(j). 

V. DISCUSSION 

In a Chapter 7 case, unless a party in interest timely objects, “the court shall grant the 

debtor a discharge.” 11 U.S.C. § 727(a). Generally speaking, “a discharge under [§ 727(a)] 

discharges the debtor from all debts that arose before the date of the order for relief under 

[Chapter 7].” 11 U.S.C. § 727(b). The discharge “operates as an injunction against the 

commencement or continuation of an action, the employment of process, or an act, to collect, 

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recover or offset [a discharged debt] as a personal liability of the debtor . . .” 11 U.S.C. § 

524(a)(2). The purpose of the discharge injunction is to afford “honest but unfortunate debtors 

with a ‘fresh start’ from the burdens of personal liability for unsecured prepetition debts and thus 

advances the overarching purpose of the Bankruptcy Code.” Canning v. Beneficial of Maine, 

Inc. (In re Canning), 706 F.3d 64, 69 (1st Cir. 2013). See Pratt v. Gen. Motors Acceptance Corp. 

(In re Pratt), 462 F.3d 14, 17-18 (1st Cir. 2006). The Court may enforce the discharge injunction 

and redress violations pursuant to its “statutory contempt powers” under 11 U.S.C. § 105(a), 

which “inherently include the ability to sanction a party.” Ameriquest Mortgage Co. v. Nosek 

(In re Nosek), 544 F.3d 34, 43-44 (1st Cir. 2008). See In re Canning, 706 F.3d at 69; In re Pratt, 

462 F.3d at 17; U.S. v. Rivera Torres (In re Rivera Torres), 432 F.3d 20, 23 (1st Cir. 2005).

“In assessing violations of the . . . discharge injunction, the core issue is whether the 

creditor acted in such a way as to ‘coerce’ or ‘harass’ the debtor improperly.” In re Pratt, 462 

F.3d at 19. Indeed, “even legitimate state-law rights exercised in a coercive manner might 

[violate] the discharge injunction.” Id. See In re Canning, 706 F.3d at 73; Paul v. Inglehart (In 

re Paul), 534 F.3d 1303, 1308 (10th Cir. 2008). Therefore, “[c]oercion is assessed under an 

objective standard[] and . . . determined on the specific facts of each case.” Bates v. 

CitiMortgage, Inc. (In re Bates), 517 B.R. 395, 398 (Bankr. D.N.H. 2014), aff’d, 2016 DNH 026 

(D.N.H. Feb. 10, 2016) (citing In re Pratt, 462 F.3d at 19). Ultimately, the debtor must prove, by 

clear and convincing evidence, that the creditor, with knowledge of the discharge order, engaged 

in acts that were improperly coercive under the totality of the circumstances. See In re Best, 540 

B.R. at 9; In re Manning, 505 B.R. at 386. 

 Nevertheless, a Chapter 7 “discharge extinguishes only ‘the personal liability of the 

debtor’ . . . . [and] the Code provides that a creditor’s right to foreclose on a mortgage survives 

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or passes through the bankruptcy.” Johnson v. Home State Bank, 501 U.S. 78, 83 (1991) 

(emphasis in original). See also Farrey v. Sanderfoot, 500 U.S. 291, 297 (1991) (“[o]rdinarily, 

liens and other secured interests survive bankruptcy.”). “Thus, from a legal standpoint, the debt 

remains technically in existence, and may be enforced against the collateral by those creditors 

with security interests unaffected by bankruptcy.” In re Zine, 521 B.R. 31, 39 (Bankr. D. Mass. 

2014). From a practical standpoint, this means that if the debtor-mortgagee desires to stay in 

their mortgaged home, they will have to make voluntary payments to the mortgagor. To this 

end, 11 U.S.C. § 524(j) affords certain secured creditors a safe harbor from the discharge 

injunction so long as the creditor’s acts are in the ordinary course of business and limited to 

seeking payments in lieu of in rem relief. See Best v. Nationstar Mortgage LLC (In re Best), 540 

B.R. 1, 9 (B.A.P. 1st Cir. 2015); Lemieux v. America’s Serv. Co. (In re Lemieux), 520 B.R. 361, 

368 (Bankr. D. Mass. 2014). Specifically, 11 U.S.C. § 524(j) provides: 

Subsection (a)(2) does not operate as an injunction against an act by a creditor 

that is the holder of a secured claim, if—

(1) such creditor retains a security interest in real property that is the 

principal residence of the debtor; 

(2) such act is in the ordinary course of business between the creditor and 

the debtor; and 

(3) such act is limited to seeking or obtaining periodic payments 

associated with a valid security interest in lieu of pursuit of in rem relief to 

enforce the lien. 

11 U.S.C. § 524(j). Notably, the requirements are conjunctive, meaning that all must be satisfied 

for the exception to apply. In re Best, 540 B.R. at 10. 

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 In the present case, there is no dispute that the Defendants hold a secured claim with 

respect to the Property.31 Nor is it contested that the Property is the Debtors’ primary residence. 

Accordingly, the only remaining issues are whether the Defendants’ acts were: (1) in the 

ordinary course of business between the creditor and the debtor; (2) limited to seeking periodic 

payments; (3) in lieu of pursuit of in rem relief to enforce the lien; and (4) not improperly 

coercive under the totality of the circumstances. 

A. In Ordinary Course of Business 

At trial, Ms. Hougham testified at length regarding the Defendants’ standard practices

conducted in the ordinary course of business between Beneficial and mortgagees. She explained 

that the account statements are automatically generated based on standard forms. All but two of 

those account statements contained bankruptcy disclaimers, and the vast majority were labeled 

Informational Statements and merely informed the Debtors of the voluntary payment necessary 

to bring the mortgage current. Ms. Hougham admitted that the 2013 Statements, which lack any 

bankruptcy disclaimers and demand payment, were generated as a result of a coding error due to 

the commencement of litigation by the Debtors. Although the 2013 Statements deviated from 

the standard format used for mortgagees that have received a discharge, the Court finds that act 

of sending account statements was itself within the ordinary course of business. 

 The same is true of the property inspections and the “door knock” visit. Ms. Hougham 

testified that monthly property inspections are triggered by the delinquent status of the loan. 

 

31 Although the Debtors challenged Beneficial’s status as the holder of the mortgage in the state court proceeding, at 

the commencement of the trial the Court granted the Defendants’ motion in limine to prevent the Debtors from 

litigating the issue here based on their failure to raise it timely. 

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While the Debtors object to how Beneficial conducts its inspections, their observations are 

consistent with Ms. Hougham’s testimony regarding the practice. Similarly, Ms. Hougham 

testified that a “door knock” visit, where a representative hands a note requesting that the 

mortgagor immediately contact Beneficial regarding a delinquency, was a standard practice prior 

to 2013 to reinstitute contact with mortgagors who ceased discussions with Beneficial. While 

there may have been confusion regarding whether the Debtors were, in fact, in contact with 

Beneficial at the time of the visit due to Beneficial’s failure to inform them that their loan 

modification had been denied, the practice itself was not out of the ordinary. 

The final acts the Debtors cite are Beneficial’s telephonic “demands” for payment. As 

the characterization of Beneficial’s telephonic communications with the Debtors is more relevant 

to the remaining issues, for now, the Court will simply note that responding to the Debtors’ 

telephonic inquiries would seem to be the epitome of the ordinary course of business between a 

creditor and a debtor. 

In sum, the Court concludes that the Defendants’ acts were all done in the ordinary 

course of business between the Defendant and the Debtors, thus satisfying the requirement of 11 

U.S.C. § 524(j)(2). 

B. Limited to Seeking Periodic Payments 

By its express terms, 11 U.S.C. § 524(j)(3) permits an act to the extent that it is “limited 

to seeking or obtaining periodic payments associated with a valid security interest . . . .” 11 

U.S.C. § 524(j)(3). The Debtors construe this language technically as permitting only the pursuit 

of “periodic payments,” and posit that a request to bring the account current falls outside the safe 

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harbor. The Defendants retort that this Court has previously held that a request that a mortgagor 

become current falls within 11 U.S.C. § 524(j)(3). See In re Manning, 505 B.R. at 387. 

As a general rule, “when the statute’s language is plain, the sole function of the courts—

at least where the disposition required by the text is not absurd—is to enforce it according to its 

terms.” Hartford Underwriters Ins. Co. v. Union Planters Bank, N.A., 530 U.S. 1, 6 (2000) 

(internal quotation marks omitted). Although the statute only references “periodic payments,” it 

does not limit them to regular “periodic payments.” Thus, factually, a request to become current 

speaks only to the amount of a particular payment in a series. Had the Debtors cured the 

arrearage as requested, periodic payments, as dictated by the applicable documents, would have 

continued until the obligation was satisfied and the lien discharged.32 If the purpose of 11 U.S.C. 

§ 524(j) is to permit debtors and creditors to comes to terms in order to avoid foreclosure, 

logically, it must allow the creditor to notify a debtor of the amount of any necessary arrearage 

payment.

Accordingly, Beneficial’s requests that the Debtors bring the account current were acts 

“seeking or obtaining periodic payments associated with a valid security interest . . .” within the 

meaning of 11 U.S.C. § 524(j)(3). 

C. In Lieu of In Rem Relief 

 Having concluded that Beneficial sought “periodic payments associated with a valid 

security interest,” the next question is whether its acts were “in lieu of pursuit of in rem relief to 

enforce the lien.” 11 U.S.C. § 524(j)(3). Again, the Debtors read the statute narrowly, 

 

32 Given the facts of this case, the Court need not address whether a request to bring a fully matured mortgage 

current in lieu of foreclosure falls within the safe harbor. 

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contending that “pursuit of in rem relief” means that commencement of foreclosure proceedings 

removes the creditor’s subsequent acts from the safe harbor. Notably, the Debtors do not 

challenge that acts prior to the initiation of foreclosure proceedings were in lieu of in rem relief. 

Therefore, this argument focuses solely on communications they received after the foreclosure 

proceedings had been initiated, exclusive of those in connection with the litigation they 

commenced. 

 Because Beneficial provided the statutorily mandated foreclosure notices in August, 

2012, the only communications at issue are the foreclosure notices themselves, five 

Informational Statements, and the two 2013 Statements. By their express terms, neither the 

foreclosure notices nor the Informational Statements sought payment of a debt. Instead, they 

merely informed the Debtors of the amount necessary to stop the foreclosure. Therefore, it is not 

relevant to these acts that “pursuit of in rem relief” had begun because they are not acts “seeking 

. . . periodic payments.” The 2013 Statements, however, unequivocally demand payment 

without any bankruptcy disclaimer, placing them outside the safe harbor of 11 U.S.C. § 524(j). 

See In re Gill, 529 B.R. 31, 38 (Bankr. W.D.N.Y. 2015); In re Tucker, 526 B.R. 616 (Bankr. 

W.D. Va. 2015). 

D. Not Improperly Coercive 

 Although only the 2013 Statements were acts outside the safe harbor of 11 U.S.C. § 

524(j), being among the later acts complained of, the totality of the circumstances requires 

consideration of all the prior activity between the two parties to assess whether they were 

improperly coercive. Therefore, to place everything in context, it is important to note from the 

outset that the Debtors applied for the FAP—an act, which viewed objectively, seemingly 

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evidences a desire to stay in the Property and attempt to resolve the arrearage. Their testimony at 

trial, though not always consistent, confirms that they wanted to remain in the Property. Thus, it 

was not unreasonable for the Defendants to adopt a posture aiming to avoid foreclosure. 

 One necessary consequence of the Debtors remaining in the Property without any in 

personam liability is that the Defendants had to be sure the collateral, now the only source of 

payment on the obligation, was not wasting. Monthly property inspections provided that 

comfort. While the Debtors may have found the inspections annoying—assuming any of the 

trucks they observed were, in fact, performing inspections—the Defendants’ procedures, which 

include directives to stay on the public street and not engage the homeowners, appear tailored to 

be as un-intrusive as possible under the circumstances. 

 A second consequence of the Debtors staying in the Property was that the arrearage 

would have to be addressed eventually. To that end, it was only logical for Beneficial to send 

account statements that informed the Debtors of the voluntary payment necessary to bring the 

mortgage current. While there are no magic words sufficient to dispel liability under 11 U.S.C. § 

524, see, e.g., In re Zine, 521 B.R. at 41 n.64 (“Put simply, fine print that provides that a creditor, 

who is clearly seeking to collect a debt, should not be viewed as seeking to collect a debt in the 

event that the creditor is prohibited from doing so is deserving of no weight.”) and Curtis v. 

LaSalle Nat’l Bank (In re Curtis), 322 B.R. 470, 485 n.19 (Bankr. D. Mass. 2005) (“The Court 

acknowledges, but discounts, the unhighlighted language in the April 15, 2002 letter, which 

suggests that, in the event of discharge in a Chapter 7 case, no personal liability is asserted. This 

reservation is of little moment. The lender was continuing to insist that the Debtor make 

payments on the discharged second mortgage.”), the Court finds the manner in which the parties 

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proceeded establishes that the Initial Statements and the Informational Statements can be taken at 

face value and did not seek to compel the Debtors to pay a discharged debt. 

 Aside from the 2013 Statements, the record does not reflect that the Defendants ever 

demanded any payment from the Debtors post-discharge. Indeed, it appears that once Attorney 

Keenan responded to the FAP offer letter in November, 2011, there were no communications 

between parties until June, 2012, when the Beneficial sought to re-establish contact by sending a 

representative to the Property. While Beneficial may have requested Mrs. Ladebush voluntarily 

bring the account current during telephone inquiries, it is apparent that it was simply the final 

offer to avoid foreclosure. 

 Given that history, it is unlikely, notwithstanding the express language of the 2013 

Statements, that the Defendants intended to coerce the Debtors to pay a discharged debt. Ms. 

Hougham testified that this brief format change was simply the result of a coding error brought 

about by the commencement of the Debtors’ state court action against the Defendants. Even Mr. 

Ladebush admitted they were not distressed by the 2013 Statements because the litigation was 

ongoing and they knew they would not make a payment until it was resolved.33

 Accordingly, the 

Court finds that the 2013 Statements, like all the prior statements, did not seek to compel 

payment of a discharged debt. Considering the totality of the Debtors’ admitted legal strategy of 

attempting to retain the Property at a reduced mortgage balance, their access to legal counsel, 

and their own testimony on the implementation of their strategy, none of the statements or other 

contacts with the Defendants were improperly coercive. 

 

33 Even if the 2013 Statements were objectively coercive, Mr. Ladebush conceded they were not distressed by it, and 

therefore, suffered no damage. 

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A central premise of the Court’s analysis is that the Defendants’ posture was reasonably 

informed by the Debtors’ FAP application. Put simply, the Defendants understood that the 

Debtors wanted to stay in the Property, so they sought payment in lieu of foreclosure. The 

Debtors, however, challenge this premise by asserting the FAP invitation was an empty, 

duplicitous gesture because the Defendants allegedly knew, or should have known, that the 

Debtors were not eligible for another loan modification. In further support, the Debtors point to 

the fact that the Defendants failed to notify them that the application had been denied until June, 

2012. Through this prism, the Debtors contend that Beneficial’s pursuit of voluntary payments 

appears to be an attempt to coerce additional payments on a discharged debt before inevitably 

foreclosing. 

 While the facts surrounding the FAP offer and denial are curious, the Court declines to 

read any nefarious intent into an otherwise straightforward course of conduct. This is 

particularly the case where neither the Debtors nor their attorney ever inquired as to status of the 

loan modification, and the Debtors never made any payments post-discharge. Moreover, once 

the Debtors learned that their application had been denied, they neither asked the Defendants to 

stop sending them account statements, nor did they invite the Defendants to foreclose. 

 Accordingly, the Court concludes that the Defendants did not violate the discharge 

injunction. 

VI. CONCLUSION 

 For the foregoing reasons, the Court finds the that the Defendants are entitled to 

judgment as a matter of law. This opinion constitutes the Court’s findings of fact and 

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conclusions of law in accordance with Fed. R. Bankr. P. 7052. The Court will issue a separate 

judgment consistent with this opinion. 

 ENTERED at Manchester, New Hampshire. 

Dated: February 18, 2016 /s/ J. Michael Deasy 

 J. Michael Deasy 

 Bankruptcy Judge 

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