[Federal Register Volume 73, Number 170 (Tuesday, September 2, 2008)]
[Notices]
[Page 51293]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-20284]


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CONSUMER PRODUCT SAFETY COMMISSION


Notification of Request for Extension of Approval of Information 
Collection Activity--Customer Satisfaction Surveys

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

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SUMMARY: In the May 29, 2008, Federal Register (73 FR 30883), the 
Consumer Product Safety Commission (CPSC or Commission) published a 
notice in accordance with provisions of the Paperwork Reduction Act of 
1995 (44 U.S.C. Chapter 35) (PRA), to announce the agency's intention 
to seek extension of its PRA approval to conduct surveys to determine 
the kind and quality of services CPSC customers want and customers' 
level of satisfaction with existing services. The Commission now 
announces that it has submitted to the Office of Management and Budget 
(OMB) a request for extension of approval of that collection of 
information.
    These customer surveys are used by the CPSC Office of Financial 
Management, Planning and Evaluation to prepare sections of the agency's 
annual performance plan and accountability report in accordance with 
the Government Performance and Results Act of 1993. The information 
from the surveys will provide measures of the quality and effectiveness 
of agency efforts related to three goals in its strategic plan: 
Informing the public, industry services, and customer satisfaction. If 
this information is not collected, the Commission would not have the 
means to measure its effectiveness in providing useful services to 
consumers and others, and lack information necessary to guide program 
development.

Additional Information About the Request for Extension of Approval of 
Information Collection Activity

    Title of information collection: Customer Satisfaction Surveys: 
fast-track recall survey; ombudsman survey, state partner survey, 
hotline survey, Web site survey and clearinghouse survey.
    Type of request: Extension of approval.
    Frequency of collection: Each survey will be conducted once during 
a 3-year period.
    General description of respondents: (1) Consumers that telephone 
the Hotline or access the CPSC Web site via the Internet to report 
product-related incidents, or to obtain information on recent product 
recalls; (2) consumers, industry members, or others that contact the 
National Injury Information Clearinghouse for information; (3) State 
representatives who work with CPSC on cooperative programs; (4) firms 
that use CPSC's Fast-Track Product Recall Program to report and 
simultaneously propose satisfactory product recall plans; and (5) small 
businesses that seek information or assistance from the CPSC's small 
business ombudsman.
    Estimated number of respondents: 684 per year.
    Estimated average number of responses per respondent: One per year.
    Estimated number of responses for all respondents: 684 per year.
    Estimated number of hours for all respondents: 65 hours per year.
    Estimated cost of collection for all respondents: $1,821 per year.
    Comments: Comments on this request for extension of approval of an 
information collection activity should be submitted by October 2, 2008, 
to the (1) Office of Information and Regulatory Affairs, Attn: OMB Desk 
Officer for CPSC, Office of Management and Budget, Washington, DC 
20503; telephone: (202) 395-7340, and (2) by e-mail to the Office of 
the Secretary, Consumer Product Safety Commission, at <a href="/cdn-cgi/l/email-protection#e487949787c98b97a487949787ca838b92"><span class="__cf_email__" data-cfemail="57342724347a3824173427243479303821">[email protected]</span></a>. 
Comments may also be sent by facsimile to (301) 504-0127, or by mail to 
the Office of the Secretary, Consumer Product Safety Commission, 4330 
East-West Highway, Bethesda, MD 20814, telephone (301) 504-7923.
    Copies of this request for approval of information collection and 
supporting documentation are available from Linda Glatz, Division of 
Policy and Planning, Office of Information Technology and Technology 
Services, Consumer Product Safety Commission, 4330 East-West Highway, 
Bethesda, MD 20814; telephone: (301) 504-7671 or by e-mail to 
<a href="/cdn-cgi/l/email-protection#bed2d9d2dfcac4feddcecddd90d9d1c8"><span class="__cf_email__" data-cfemail="eb878c878a9f91ab889b9888c58c849d">[email protected]</span></a>.

    Dated: August 26, 2008.
Todd A. Stevenson,
Secretary, Consumer Product Safety Commission.
[FR Doc. E8-20284 Filed 8-29-08; 8:45 am]
BILLING CODE 6355-01-P


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