[Federal Register Volume 73, Number 24 (Tuesday, February 5, 2008)]
[Notices]
[Pages 6769-6770]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-2038]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-New (VA Form 1465-1)]


Agency Information Collection (Nation-wide Customer Satisfaction 
Surveys) Under OMB Review

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Health 
Administration (VHA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden, and includes the actual data collection instrument.

DATES: Comments must be submitted on or before March 6, 2008.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-New (VA Form 1465-1)'' in any correspondence.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT:  Denise 
McLamb, Records Management Service (005R1B), Department of Veterans 
Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 461-7485, 
FAX (202) 273-0443 or e-mail: <a href="/cdn-cgi/l/email-protection#4521202b2c36206b2826292428270528242c296b33246b222a33"><span class="__cf_email__" data-cfemail="4a2e2f2423392f642729262b27280a272b2326643c2b642d253c">[email protected]</span></a>. Please refer 
to ``OMB Control No. 2900-New (VA Form 1465-1).''

SUPPLEMENTARY INFORMATION: 
    Title: Nation-wide Customer Satisfaction Surveys, VA Forms 1465-1 
through 1465-4.
    OMB Control Number: 2900-New (VA Form 1465-1).
    Type of Review: New collection.
    Abstract: The purpose of the Survey of Health Experience of 
Patients (SHEP) Survey is to systematically obtain information from VA 
patients to identify problems or complaints that need attention and to 
improve the quality of health care services delivered to veterans. Data 
will be use to measure improvement toward the goal of matching or 
exceeding the non-VA external benchmark performance in providing 
quality health care services to veterans.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on October 24, 2007, at pages 60406-60407.

[[Page 6770]]

    Affected Public: Individuals or households.
    Estimated Annual Burden:
    a. HCAHPS plus Inpatient Core-Long Form, VA Form 10-1465-1--2,500 
hours.
    b. HCAHPS plus Inpatient Core-Short Form, VA Form 10-1465-2--16,875 
hours.
    c. Outpatient Long Form, VA Form 10-1465-3--9,802 hours.
    d. Outpatient Short Form, VA Form 10-1465-4--67,573 hours.
    Estimated Average Burden Per Respondent:
    a. HCAHPS plus Inpatient Core-Long Form, VA Form 10-1465-1--20 
minutes.
    b. HCAHPS plus Inpatient Core-Short Form, VA Form 10-1465-2--15 
minutes.
    c. Outpatient Long Form, VA Form 10-1465-3--25 minutes.
    d. Outpatient Short Form, VA Form 10-1465-4--20 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents:
    a. HCAHPS plus Inpatient Core-Long Form, VA Form 10-1465-1--7,500.
    b. HCAHPS plus Inpatient Core-Short Form, VA Form 10-1465-2--
67,500.
    c. Outpatient Long Form, VA Form 10-1465-3--23,524.
    d. Outpatient Short Form, VA Form 10-1465-4--202,720.

    Dated: January 25, 2008.

    By direction of the Secretary:
Denise McLamb,
Program Analyst, Records Management Service.
 [FR Doc. E8-2038 Filed 2-4-08; 8:45 am]
BILLING CODE 8320-01-P


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