|  |
|--|
|  |  |  |
|  |   | The Cincinnati Insurance Company n The Cincinnati Indemnity CompanyThe Cincinnati Casualty Company n The Cincinnati Specialty Underwriters Insurance CompanyThe Cincinnati Life Insurance Company n CFC Investment Company n CSU Producer Resources Inc. |

|         |                                                                                                                                                                 |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Fourth-quarter 2013 net income of $122 million, or 74 cents per share, compared with $192 million, or $1.17 per share, in the fourth quarter of 2012. |

|         |                                                                                                                                                                                                                                    |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Full-year 2013 net income of $517 million, or $3.12 per share, up 23 percent from $421 million, or $2.57, in 2012. Operating income of $463 million, or $2.80 per share, up 18 percent from $393 million, or $2.40 per share. |

|         |                                                                                                                                                                                                                                                                                                                                                                     |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $70 million decrease in fourth-quarter 2013 net income reflected the after-tax net effect of two primary items: $65 million decrease in the contribution from property casualty underwriting - primarily due to less benefit from favorable prior accident year reserve development – and a $6 million decrease from net realized investment gains. |

|         |                                                                                           |
|---------|-------------------------------------------------------------------------------------------|
| • | $37.21 book value per share at December 31, 2013, up 11.1 percent from December 31, 2012. |

|         |                                                                                            |
|---------|--------------------------------------------------------------------------------------------|
| • | 16.1 percent value creation ratio for full-year 2013, compared with 12.6 percent for 2012. |

|                                                            |
|------------------------------------------------------------|
|                                                            |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions except per share data)                        | Three months ended December 31, | Twelve months ended December 31, |
|                                                       | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Revenue Data                                               |   |   |   |   |   |   |   |   |   |   |   |   |
|    Earned premiums                          |   | $ | 1,025 |  |   | $ | 917 |  |   | 12 |   | $ | 3,902 |  |   | $ | 3,522 |  |   | 11 |
|    Investment income, pretax                |   | 137 |  |   | 136 |  |   | 1 |   | 529 |  |   | 531 |  |   | 0 |
|    Total revenues                           |   | 1,172 |  |   | 1,070 |  |   | 10 |   | 4,531 |  |   | 4,111 |  |   | 10 |
| Income Statement Data                                      |   |   |   |   |   |   |   |   |   |   |   |   |
|    Net income                               |   | $ | 122 |  |   | $ | 192 |  |   | (36) |   | $ | 517 |  |   | $ | 421 |  |   | 23 |
|    Net realized investment gains and losses |   | 3 |  |   | 9 |  |   | (67) |   | 54 |  |   | 28 |  |   | 93 |
|    Operating income*                        |   | $ | 119 |  |   | $ | 183 |  |   | (35) |   | $ | 463 |  |   | $ | 393 |  |   | 18 |
| Per Share Data (diluted)                                   |   |   |   |   |   |   |   |   |   |   |   |   |
|    Net income                               |   | $ | 0.74 |  |   | $ | 1.17 |  |   | (37) |   | $ | 3.12 |  |   | $ | 2.57 |  |   | 21 |
|    Net realized investment gains and losses |   | 0.02 |  |   | 0.06 |  |   | (67) |   | 0.32 |  |   | 0.17 |  |   | 88 |
|    Operating income*                        |   | $ | 0.72 |  |   | $ | 1.11 |  |   | (35) |   | $ | 2.80 |  |   | $ | 2.40 |  |   | 17 |
|                                                       |   |   |   |   |   |   |   |   |   |   |   |   |
|    Book value                               |   |   |   |   |   |   |   | $ | 37.21 |  |   | $ | 33.48 |  |   | 11 |
|    Cash dividend declared                   |   | $ | 0.42 |  |   | $ | 0.4075 |  |   | 3 |   | $ | 1.655 |  |   | $ | 1.62 |  |   | 2 |
|    Weighted average shares outstanding      |   | 165.7 |  |   | 164.2 |  |   | 1 |   | 165.4 |  |   | 163.7 |  |   | 1 |

|   |                                                                                                                                                                                                                            |
|---|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| * | The Definitions of Non-GAAP Information and Reconciliation to Comparable GAAP Measures defines and reconciles measures presented in this release that are not based on U. S. Generally Accepted Accounting Principles. |

|    |                                                                                                                                         |
|----|-----------------------------------------------------------------------------------------------------------------------------------------|
| ** | Forward-looking statements and related assumptions are subject to the risks outlined in the company’s safe harbor statement . |

----

|         |                                                                                                                                                                                                                                     |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 93.9 percent fourth-quarter 2013 property casualty combined ratio, up from 81.9 percent for fourth-quarter 2012. Full-year 2013 property casualty combined ratio at 93.8%, with a 12 percent increase in net written premiums. |

|         |                                                                                                                   |
|---------|-------------------------------------------------------------------------------------------------------------------|
| • | 8 percent increase in fourth-quarter net written premiums, reflecting higher pricing and growth initiatives. |

|         |                                                                                                                                                                                                                               |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $128 million fourth-quarter 2013 property casualty new business written premiums. Agencies appointed since the beginning of 2012 contributed $15 million or 12 percent to total fourth-quarter new business written premiums. |

|         |                                                                                                                          |
|---------|--------------------------------------------------------------------------------------------------------------------------|
| • | 6 cents per share contribution from life insurance operating income to fourth-quarter results, up 1 cent from 2012. |

|         |                                                                                                                                            |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------|
| • | 1 percent or $1 million rise in fourth-quarter 2013 pretax investment income, including a 3 percent increase in stock portfolio dividends. |

|         |                                                                                                                                                                                                         |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 8 percent full-year rise in fair value of invested assets plus cash at December 31, 2013, including a 28 percent increase for the stock portfolio and a 1 percent increase for the bond portfolio. |

|         |                                                                                                               |
|---------|---------------------------------------------------------------------------------------------------------------|
| • | $1.532 billion parent company cash and marketable securities at year-end 2013, up 33 percent from a year ago. |

----

|                                                                                               |
|-----------------------------------------------------------------------------------------------|
|                                                                                               |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                                                 | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                          |   | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Earned premiums                                                                               |   | $ | 960 |  |   | $ | 869 |  |   | 10 |   | $ | 3,713 |  |   | $ | 3,344 |  |   | 11 |
| Fee revenues                                                                                  |   | 1 |  |   | 2 |  |   | (50) |   | 4 |  |   | 6 |  |   | (33) |
|    Total revenues                                                              |   | 961 |  |   | 871 |  |   | 10 |   | 3,717 |  |   | 3,350 |  |   | 11 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Loss and loss expenses                                                                        |   | 601 |  |   | 433 |  |   | 39 |   | 2,301 |  |   | 2,137 |  |   | 8 |
| Underwriting expenses                                                                         |   | 300 |  |   | 278 |  |   | 8 |   | 1,183 |  |   | 1,076 |  |   | 10 |
|    Underwriting profit                                                         |   | $ | 60 |  |   | $ | 160 |  |   | (63) |   | $ | 233 |  |   | $ | 137 |  |   | 70 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Loss and loss expenses                                          |   | 62.6 |  % |   | 49.9 |  % |   | 12.7 |   | 61.9 |  % |   | 63.9 |  % |   | (2.0) |
|      Underwriting expenses                                           |   | 31.3 |  |   | 32.0 |  |   | (0.7) |   | 31.9 |  |   | 32.2 |  |   | (0.3) |
|            Combined ratio              |   | 93.9 |  % |   | 81.9 |  % |   | 12.0 |   | 93.8 |  % |   | 96.1 |  % |   | (2.3) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
|                                                                                          |   |   |   |   |   | % Change |   |   |   |   |   | % Change |
| Agency renewal written premiums                                                               |   | $ | 854 |  |   | $ | 771 |  |   | 11 |   | $ | 3,493 |  |   | $ | 3,138 |  |   | 11 |
| Agency new business written premiums                                                          |   | 128 |  |   | 132 |  |   | (3) |   | 543 |  |   | 501 |  |   | 8 |
| Other written premiums                                                                        |   | (74 | ) |   | (66 | ) |   | (12) |   | (143 | ) |   | (157 | ) |   | 9 |
|    Net written premiums                                                        |   | $ | 908 |  |   | $ | 837 |  |   | 8 |   | $ | 3,893 |  |   | $ | 3,482 |  |   | 12 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Current accident year before catastrophe losses                 |   | 59.9 |  % |   | 59.0 |  % |   | 0.9 |   | 60.6 |  % |   | 64.6 |  % |   | (4.0) |
|      Current accident year catastrophe losses                        |   | 3.5 |  |   | 3.4 |  |   | 0.1 |   | 5.4 |  |   | 11.1 |  |   | (5.7) |
|      Prior accident years before catastrophe losses                  |   | (0.5 | ) |   | (12.5 | ) |   | 12.0 |   | (3.3 | ) |   | (10.7 | ) |   | 7.4 |
|      Prior accident years catastrophe losses                         |   | (0.3 | ) |   | 0.0 |  |   | (0.3) |   | (0.8 | ) |   | (1.1 | ) |   | 0.3 |
|            Loss and loss expense ratio |   | 62.6 |  % |   | 49.9 |  % |   | 12.7 |   | 61.9 |  % |   | 63.9 |  % |   | (2.0) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Current accident year combined ratio before                                                   |   |   |   |   |   |   |   |   |   |   |   |   |
| catastrophe losses                                                                            |   | 91.2 |  % |   | 91.0 |  % |   | 0.2 |   | 92.5 |  % |   | 96.8 |  % |   | (4.3) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                                                                                      |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 8 percent and 12 percent growth in fourth-quarter and full-year 2013 property casualty net written premiums. Full‑year renewal written premiums increase of 11 percent reflects higher pricing and premium growth initiatives. |

|         |                                                                                                                                                                                                                                                                                                                                                         |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $42 million increase to a record high $543 million in 2013 new business written by agencies. $31 million of the increase was from standard market property casualty new business produced by agencies appointed since the beginning of 2012 and $7 million from appointments before that, in addition to $4 million from excess and surplus lines. |

|         |                                                                                                                                                                                                                                                                                                    |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 1,450 agency relationships in 1,823 reporting locations marketing standard market property casualty insurance products at December 31, 2013, compared with 1,408 agency relationships in 1,758 reporting locations at year‑end 2012. During 2013, 96 new agency appointments were made. |

|         |                                                                                                                                                                                                                |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 12.0 percentage-point rise in fourth-quarter 2013 combined ratio, reflecting an 11.5 point difference between estimates of incurred but not reported (IBNR) losses and loss expenses for the two time periods. |

|         |                                                                                                                                                                                                                                                                                                                                                      |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 2.3 percentage-point full-year combined ratio improvement. Benefits from natural catastrophe losses that were 5.4 points lower, better pricing and other underwriting and loss cost management efforts were partially offset by a 4.7 percentage-point increase from higher estimates of IBNR for noncatastrophe losses and loss expenses. |

|         |                                                                                                                                            |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------|
| • | 4.0 percentage-point improvement, to 60.6 percent, for full-year ratio of 2013 accident year losses and loss expenses before catastrophes. |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 0.8 and 4.1 percentage-point fourth-quarter and full-year 2013 benefit from favorable prior accident year reserve development of $8 million and $148 million, compared with 12.5 points and 11.8 points from $109 million and $396 million of development for the same periods of 2012. The lower fourth-quarter and full-year favorable reserve development was primarily due to higher estimates of IBNR losses and loss expenses in longer-tail lines of business. |

|         |                                                                                                                                                    |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Slightly lower fourth-quarter and full-year underwriting expense ratios, largely reflecting expense management efforts and higher earned premiums. |

----

|                                                                                               |
|-----------------------------------------------------------------------------------------------|
|                                                                                               |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                                                 | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                          |   | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Earned premiums                                                                               |   | $ | 680 |  |   | $ | 618 |  |   | 10 |   | $ | 2,636 |  |   | $ | 2,383 |  |   | 11 |
| Fee revenues                                                                                  |   | 1 |  |   | 2 |  |   | (50) |   | 3 |  |   | 4 |  |   | (25) |
|    Total revenues                                                              |   | 681 |  |   | 620 |  |   | 10 |   | 2,639 |  |   | 2,387 |  |   | 11 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Loss and loss expenses                                                                        |   | 411 |  |   | 307 |  |   | 34 |   | 1,596 |  |   | 1,420 |  |   | 12 |
| Underwriting expenses                                                                         |   | 219 |  |   | 206 |  |   | 6 |   | 857 |  |   | 786 |  |   | 9 |
|    Underwriting profit                                                         |   | $ | 51 |  |   | $ | 107 |  |   | (52) |   | $ | 186 |  |   | $ | 181 |  |   | 3 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Loss and loss expenses                                          |   | 60.4 |  % |   | 49.7 |  % |   | 10.7 |   | 60.5 |  % |   | 59.5 |  % |   | 1.0 |
|      Underwriting expenses                                           |   | 32.3 |  |   | 33.2 |  |   | (0.9) |   | 32.5 |  |   | 33.0 |  |   | (0.5) |
|            Combined ratio              |   | 92.7 |  % |   | 82.9 |  % |   | 9.8 |   | 93.0 |  % |   | 92.5 |  % |   | 0.5 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
|                                                                                          |   |   |   |   |   | % Change |   |   |   |   |   | % Change |
| Agency renewal written premiums                                                               |   | $ | 606 |  |   | $ | 549 |  |   | 10 |   | $ | 2,471 |  |   | $ | 2,229 |  |   | 11 |
| Agency new business written premiums                                                          |   | 92 |  |   | 96 |  |   | (4) |   | 391 |  |   | 352 |  |   | 11 |
| Other written premiums                                                                        |   | (63 | ) |   | (57 | ) |   | (11) |   | (102 | ) |   | (122 | ) |   | 16 |
|    Net written premiums                                                        |   | $ | 635 |  |   | $ | 588 |  |   | 8 |   | $ | 2,760 |  |   | $ | 2,459 |  |   | 12 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Current accident year before catastrophe losses                 |   | 58.8 |  % |   | 59.1 |  % |   | (0.3) |   | 59.8 |  % |   | 62.9 |  % |   | (3.1) |
|      Current accident year catastrophe losses                        |   | 2.3 |  |   | 3.0 |  |   | (0.7) |   | 4.3 |  |   | 8.9 |  |   | (4.6) |
|      Prior accident years before catastrophe losses                  |   | (0.1 | ) |   | (12.5 | ) |   | 12.4 |   | (3.0 | ) |   | (11.6 | ) |   | 8.6 |
|      Prior accident years catastrophe losses                         |   | (0.6 | ) |   | 0.1 |  |   | (0.7) |   | (0.6 | ) |   | (0.7 | ) |   | 0.1 |
|            Loss and loss expense ratio |   | 60.4 |  % |   | 49.7 |  % |   | 10.7 |   | 60.5 |  % |   | 59.5 |  % |   | 1.0 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Current accident year combined ratio before                                                   |   |   |   |   |   |   |   |   |   |   |   |   |
| catastrophe losses                                                                            |   | 91.1 |  % |   | 92.3 |  % |   | (1.2) |   | 92.3 |  % |   | 95.9 |  % |   | (3.6) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                                                                                             |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 8 percent and 12 percent growth in fourth-quarter and full-year 2013 commercial lines net written premiums, primarily due to higher renewal written premiums that reflect higher pricing and the effect of premium growth initiatives. |

|         |                                                                                                                                                                                                                                                                                    |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $57 million and $242 million increase in fourth-quarter and full-year renewal written premiums, reflecting fourth‑quarter and full-year 2013 commercial lines pricing changes that increased on average in a mid-single-digit range in addition to rising insured exposures. |

|         |                                                                                                                                                                                                                            |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $39 million rise in full-year new business written by agencies, reflecting recent-year growth initiatives, with double‑digit growth in 17 of the 39 states where we offer standard market commercial lines policies. |

|         |                                                                                                                                                           |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 9.8 percentage-point rise in fourth-quarter 2013 combined ratio, reflecting an 8.5 point increase from higher estimates of IBNR losses and loss expenses. |

|         |                                                                                                                                                                                                                                            |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 0.5 percentage-point rise in full-year combined ratio, as a 4.5 point improvement from lower natural catastrophe losses was offset by a 6.4 point increase from higher estimates of IBNR for noncatastrophe losses and loss expenses. |

|         |                                                                                                                                                                                                                                                                 |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 3.1 percentage-point improvement, to 59.8 percent, for full-year ratio of 2013 accident year losses and loss expenses before catastrophes. Better pricing and ongoing effects from other recent-year claims and loss control initiatives drove the improvement. |

|         |                                                                                                                                                                                                                                                                                                      |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 0.7 and 3.6 percentage-point fourth-quarter and full-year 2013 benefit from favorable prior accident year reserve development of $5 million and $96 million, compared with 12.4 points and 12.3 points from $76 million and $292 million of development for the same periods of 2012. |

----

|                                                                                               |
|-----------------------------------------------------------------------------------------------|
|                                                                                               |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                                                 | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                          |   | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Earned premiums                                                                               |   | $ | 249 |  |   | $ | 226 |  |   | 10 |   | $ | 961 |  |   | $ | 868 |  |   | 11 |
| Fee revenues                                                                                  |   | — |  |   | — |  |   | nm |   | 1 |  |   | 2 |  |   | (50) |
|    Total revenues                                                              |   | 249 |  |   | 226 |  |   | 10 |   | 962 |  |   | 870 |  |   | 11 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Loss and loss expenses                                                                        |   | 177 |  |   | 116 |  |   | 53 |   | 639 |  |   | 652 |  |   | (2) |
| Underwriting expenses                                                                         |   | 72 |  |   | 64 |  |   | 13 |   | 290 |  |   | 261 |  |   | 11 |
|    Underwriting profit (loss)                                                  |   | $ | 0 |  |   | $ | 46 |  |   | nm |   | $ | 33 |  |   | $ | (43 | ) |   | nm |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Loss and loss expenses                                          |   | 71.4 | % |   | 51.5 |  % |   | 19.9 |   | 66.6 |  % |   | 75.2 |  % |   | (8.6) |
|      Underwriting expenses                                           |   | 28.9 |  |   | 28.5 |  |   | 0.4 |   | 30.2 |  |   | 30.1 |  |   | 0.1 |
|            Combined ratio              |   | 100.3 | % |   | 80.0 |  % |   | 20.3 |   | 96.8 |  % |   | 105.3 |  % |   | (8.5) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
|                                                                                          |   |   |   |   |   | % Change |   |   |   |   |   | % Change |
| Agency renewal written premiums                                                               |   | $ | 224 |  |   | $ | 203 |  |   | 10 |   | $ | 928 |  |   | $ | 836 |  |   | 11 |
| Agency new business written premiums                                                          |   | 24 |  |   | 27 |  |   | (11) |   | 110 |  |   | 111 |  |   | (1) |
| Other written premiums                                                                        |   | (9 | ) |   | (8 | ) |   | (13) |   | (33 | ) |   | (29 | ) |   | (14) |
|    Net written premiums                                                        |   | $ | 239 |  |   | $ | 222 |  |   | 8 |   | $ | 1,005 |  |   | $ | 918 |  |   | 9 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Current accident year before catastrophe losses                 |   | 62.6 | % |   | 59.4 |  % |   | 3.2 |   | 61.9 |  % |   | 68.2 |  % |   | (6.3) |
|      Current accident year catastrophe losses                        |   | 7.4 |  |   | 4.6 |  |   | 2.8 |   | 8.8 |  |   | 18.4 |  |   | (9.6) |
|      Prior accident years before catastrophe losses                  |   | 1.1 |  |   | (12.3 | ) |   | 13.4 |   | (3.0 | ) |   | (8.9 | ) |   | 5.9 |
|      Prior accident years catastrophe losses                         |   | 0.3 |  |   | (0.2 | ) |   | 0.5 |   | (1.1 | ) |   | (2.5 | ) |   | 1.4 |
|            Loss and loss expense ratio |   | 71.4 | % |   | 51.5 |  % |   | 19.9 |   | 66.6 |  % |   | 75.2 |  % |   | (8.6) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Current accident year combined ratio before                                                   |   |   |   |   |   |   |   |   |   |   |   |   |
| catastrophe losses                                                                            |   | 91.5 | % |   | 87.9 |  % |   | 3.6 |   | 92.1 |  % |   | 98.3 |  % |   | (6.2) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 8 percent and 9 percent growth in fourth-quarter and full-year 2013 personal lines net written premiums, driven by increases in renewal written premiums. |

|         |                                                                                                                                                                                                                                                                |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 6 percent increase in full-year 2013 earned premiums in aggregate from our four highest volume states where we offer personal lines policies, while rising 17 percent for all other states in aggregate as we progress toward geographic diversification. |

|         |                                                                                                                                                                                                                              |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 1 percent reduction in full-year 2013 new business written premium, declining as expected due to underwriting actions such as expanded use of higher deductibles and actual cash value loss settlement for older roofs. |

|         |                                                                                                                                                            |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 20.3 percentage-point rise in fourth-quarter 2013 combined ratio, reflecting a 19.0 point increase from higher estimates of IBNR losses and loss expenses. |

|         |                                                                                                                             |
|---------|-----------------------------------------------------------------------------------------------------------------------------|
| • | 8.5 percentage-point full-year combined ratio improvement, including 8.2 points from lower natural catastrophe losses. |

|         |                                                                                                                                                                                                                                                                                                                                   |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 6.3 percentage-point improvement, to 61.9 percent, for full-year ratio of 2013 accident year losses and loss expenses before catastrophes, reflecting better pricing and ongoing effects from other recent-year initiatives, in addition to a 2.1 point reduction in the ratio for new losses of $250,000 or more per claim. |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 1.4 percentage-point fourth-quarter unfavorable effect from prior accident year reserve development of $3 million, driven by loss expenses, compared with 12.5 points from $29 million of favorable development for the fourth quarter of 2012. 4.1 percentage-point full-year 2013 benefit from favorable development of $39 million, compared with 11.4 points from $99 million of development for 2012, as 2013 ratios were higher for both IBNR and case‑basis experience for individual claims. |

----

|                                                                                               |
|-----------------------------------------------------------------------------------------------|
|                                                                                               |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                                                 | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                          |   | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Earned premiums                                                                               |   | $ | 31 |  |   | $ | 25 |  |   | 24 |   | $ | 116 |  |   | $ | 93 |  |   | 25 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Loss and loss expenses                                                                        |   | 13 |  |   | 10 |  |   | 30 |   | 66 |  |   | 65 |  |   | 2 |
| Underwriting expenses                                                                         |   | 9 |  |   | 8 |  |   | 13 |   | 36 |  |   | 29 |  |   | 24 |
|    Underwriting profit (loss)                                                  |   | $ | 9 |  |   | $ | 7 |  |   | 29 |   | $ | 14 |  |   | $ | (1 | ) |   | nm |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Loss and loss expenses                                          |   | 41.0 |  % |   | 38.2 |  % |   | 2.8 |   | 56.7 |  % |   | 69.4 |  % |   | (12.7) |
|      Underwriting expenses                                           |   | 29.4 |  |   | 33.3 |  |   | (3.9) |   | 31.1 |  |   | 31.6 |  |   | (0.5) |
|            Combined ratio              |   | 70.4 |  % |   | 71.5 |  % |   | (1.1) |   | 87.8 |  % |   | 101.0 |  % |   | (13.2) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
|                                                                                          |   |   |   |   |   | % Change |   |   |   |   |   | % Change |
| Agency renewal written premiums                                                               |   | $ | 24 |  |   | $ | 19 |  |   | 26 |   | $ | 94 |  |   | $ | 73 |  |   | 29 |
| Agency new business written premiums                                                          |   | 12 |  |   | 9 |  |   | 33 |   | 42 |  |   | 38 |  |   | 11 |
| Other written premiums                                                                        |   | (2 | ) |   | (1 | ) |   | (100) |   | (8 | ) |   | (6 | ) |   | (33) |
|    Net written premiums                                                        |   | $ | 34 |  |   | $ | 27 |  |   | 26 |   | $ | 128 |  |   | $ | 105 |  |   | 22 |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Ratios as a percent of earned premiums:                                                       |   |   |   |   |   | Pt. Change |   |   |   |   |   | Pt. Change |
|      Current accident year before catastrophe losses                 |   | 62.6 |  % |   | 52.3 |  % |   | 10.3 |   | 67.1 |  % |   | 72.8 |  % |   | (5.7) |
|      Current accident year catastrophe losses                        |   | (1.9 | ) |   | 1.4 |  |   | (3.3) |   | 0.7 |  |   | 2.1 |  |   | (1.4) |
|      Prior accident years before catastrophe losses                  |   | (19.9 | ) |   | (15.3 | ) |   | (4.6) |   | (11.2 | ) |   | (5.6 | ) |   | (5.6) |
|      Prior accident years catastrophe losses                         |   | 0.2 |  |   | (0.2 | ) |   | 0.4 |   | 0.1 |  |   | 0.1 |  |   | 0.0 |
|            Loss and loss expense ratio |   | 41.0 |  % |   | 38.2 |  % |   | 2.8 |   | 56.7 |  % |   | 69.4 |  % |   | (12.7) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |
| Current accident year combined ratio before                                                   |   |   |   |   |   |   |   |   |   |   |   |   |
| catastrophe losses                                                                            |   | 92.0 |  % |   | 85.6 |  % |   | 6.4 |   | 98.2 |  % |   | 104.4 |  % |   | (6.2) |
|                                                                                          |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                                                                                                                                                         |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 26 percent and 22 percent growth in fourth-quarter and full-year 2013 excess and surplus lines net written premiums, largely due to the opportunity to renew many accounts for the first time. Also contributing to growth were average full-year renewal price increases in a high-single-digit range. |

|         |                                                                                                                                                                     |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 11 percent increase in full-year 2013 new business written premiums, reflecting the benefit of additional excess and surplus lines field marketing representatives. |

|         |                                                                                                                                                                                                                                                 |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 13.2 percentage-point combined ratio improvement for full-year 2013, largely due to lower current accident year losses and loss expenses before catastrophe losses and a larger benefit from favorable prior accident year reserve development. |

|         |                                                                                                                                                                                                                                                 |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 5.7 percentage-point improvement, to 67.1 percent, for full-year ratio of 2013 accident year losses and loss expenses before catastrophes, including a 3.3 point reduction in the 2013 ratio for new losses of $250,000 or more per claim. |

----

|                                                                       |
|-----------------------------------------------------------------------|
|                                                                       |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                         | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                  | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Term life insurance                                                   |   | $ | 30 |  |   | $ | 29 |  |   | 3 |   | $ | 122 |  |   | $ | 115 |  |   | 6 |
| Universal life insurance                                              |   | 27 |  |   | 12 |  |   | 125 |   | 35 |  |   | 34 |  |   | 3 |
| Other life insurance, annuity, and disability income products         |   | 8 |  |   | 7 |  |   | 14 |   | 32 |  |   | 29 |  |   | 10 |
|     Earned premiums                               |   | 65 |  |   | 48 |  |   | 35 |   | 189 |  |   | 178 |  |   | 6 |
| Investment income, net of expenses                                    |   | 36 |  |   | 35 |  |   | 3 |   | 140 |  |   | 138 |  |   | 1 |
| Other income                                                          |   | 1 |  |   | — |  |   | nm |   | 4 |  |   | 1 |  |   | 300 |
| Total revenues, excluding realized investment gains and losses        |   | 102 |  |   | 83 |  |   | 23 |   | 333 |  |   | 317 |  |   | 5 |
| Contract holders’ benefits                                      |   | 63 |  |   | 49 |  |   | 29 |   | 204 |  |   | 185 |  |   | 10 |
| Operating expenses incurred                                           |   | 24 |  |   | 20 |  |   | 20 |   | 60 |  |   | 79 |  |   | (24) |
|     Total benefits and expenses                   |   | 87 |  |   | 69 |  |   | 26 |   | 264 |  |   | 264 |  |   | 0 |
| Net income before income tax and realized investment gains and losses |   | 15 |  |   | 14 |  |   | 7 |   | 69 |  |   | 53 |  |   | 30 |
| Income tax                                                            |   | 6 |  |   | 5 |  |   | 20 |   | 25 |  |   | 19 |  |   | 32 |
| Net income before realized investment gains and losses                |   | $ | 9 |  |   | $ | 9 |  |   | 0 |   | $ | 44 |  |   | $ | 34 |  |   | 29 |
|                                                                  |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $11 million or 6 percent increase in full-year 2013 earned premiums, including a 6 percent increase for term life insurance, our largest life insurance product line. Fourth-quarter 2013 universal life insurance premiums rose due to unlocking of actuarial assumptions that increased the amortization of unearned front-end loads, with a corresponding increase to operating expenses as less expenses were deferred to future periods. |

|         |                                                                                                                                                                             |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $11 million decline to $38 million in full-year 2013 fixed annuity deposits received, slowing as planned. Cincinnati Life does not offer variable or indexed products. |

|         |                                                                                                                                                                                                                                                                 |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $10 million increase in full-year 2013 profit, primarily due to more favorable mortality experience and lower operating expenses as first-quarter 2012 included an actuarial adjustment that decreased reinsurance-related expenses deferred to future periods. |

|         |                                                                                                                                                                                                                                                         |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $24 million or 3 percent full-year 2013 decline to $833 million in GAAP shareholders’ equity for The Cincinnati Life Insurance Company, reflecting a decrease in fair value of the fixed-maturity portfolio due to a rise in interest rates. |

----

|                                                                                      |
|--------------------------------------------------------------------------------------|
|                                                                                      |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (In millions)                                                                        |   | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                 | 2013 |   | 2012 |   | % Change |   | 2013 |   | 2012 |   | % Change |
| Total investment income, net of expenses, pretax                                     |   | $ | 137 |  |   | $ | 136 |  |   | 1 |   | $ | 529 |  |   | $ | 531 |  |   | 0 |
| Investment interest credited to contract holders                                     |   | (20 | ) |   | (20 | ) |   | 0 |   | (80 | ) |   | (82 | ) |   | 2 |
| Realized investment gains and losses summary:                                        |   |   |  |   |   |  |   |   |   |   |  |   |   |  |   |   |
|    Realized investment gains and losses                               |   | 4 |  |   | 14 |  |   | (71) |   | 82 |  |   | 74 |  |   | 11 |
|    Change in fair value of securities with embedded derivatives       |   | 2 |  |   | — |  |   | nm |   | 3 |  |   | 1 |  |   | 200 |
|    Other-than-temporary impairment charges                            |   | — |  |   | (1 | ) |   | 100 |   | (2 | ) |   | (33 | ) |   | 94 |
|        Total realized investment gains and losses |   | 6 |  |   | 13 |  |   | (54) |   | 83 |  |   | 42 |  |   | 98 |
| Investment operations profit                                                         |   | $ | 123 |  |   | $ | 129 |  |   | (5) |   | $ | 532 |  |   | $ | 491 |  |   | 8 |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
| Investment income:                                                                   |   |   |   |   |   |   |   |   |   |   |   |   |
|    Interest                                                           |   | $ | 104 |  |   | $ | 103 |  |   | 1 |   | $ | 413 |  |   | $ | 420 |  |   | (2) |
|    Dividends                                                          |   | 35 |  |   | 34 |  |   | 3 |   | 122 |  |   | 115 |  |   | 6 |
|    Other                                                              |   | 1 |  |   | — |  |   | nm |   | 3 |  |   | 3 |  |   | 0 |
|    Investment expenses                                                |   | (3 | ) |   | (1 | ) |   | (200) |   | (9 | ) |   | (7 | ) |   | 29 |
|       Total investment income, net of expenses, pretax |   | 137 |  |   | 136 |  |   | 1 |   | 529 |  |   | 531 |  |   | 0 |
|       Income taxes                                     |   | (33 | ) |   | (33 | ) |   | 0 |   | (128 | ) |   | (129 | ) |   | 1 |
| Total investment income, net of expenses, after-tax                                  |   | $ | 104 |  |   | $ | 103 |  |   | 1 |   | $ | 401 |  |   | $ | 402 |  |   | 0 |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
|       Effective tax rate                               |   | 23.9 | % |   | 23.7 | % |   |   |   | 24.1 | % |   | 24.2 | % |   |   |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
|     Average invested assets plus cash and cash  equivalents      |   | $ | 13,290 |  |   | $ | 12,108 |  |   |   |   | $ | 12,833 |  |   | $ | 11,847 |  |   |   |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
|       Average yield pretax                             |   | 4.12 | % |   | 4.49 | % |   |   |   | 4.12 | % |   | 4.48 | % |   |   |
|       Average yield after-tax                          |   | 3.13 |  |   | 3.40 |  |   |   |   | 3.12 |  |   | 3.39 |  |   |   |
| Effective fixed-maturity tax rate                                                    |   | 27.2 |  |   | 26.9 |  |   |   |   | 27.1 |  |   | 26.9 |  |   |   |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
| Average fixed-maturity at amortized cost                                             |   | $ | 8,595 |  |   | $ | 8,228 |  |   |   |   | $ | 8,455 |  |   | $ | 8,153 |  |   |   |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |
| Average fixed-maturity yield pretax                                                  |   | 4.84 | % |   | 5.01 | % |   |   |   | 4.88 | % |   | 5.15 | % |   |   |
| Average fixed-maturity yield after-tax                                               |   | 3.52 |  |   | 3.66 |  |   |   |   | 3.56 |  |   | 3.77 |  |   |   |
|                                                                                 |   |   |   |   |   |   |   |   |   |   |   |   |

|         |                                                                                                                                                                                                                           |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | 1 percent rise in fourth-quarter 2013 investment income, as continued dividend growth was accompanied by modest interest income growth. 4.12 percent fourth-quarter 2013 pretax average yield matched third-quarter 2013. |

|         |                                                                                                                                                                                                                                                                                                                                                          |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $460 million or 25 percent full-year 2013 net increase in pretax unrealized investment portfolio gains, including an $849 million increase for the equity portfolio. $76 million of pretax net realized gains were from investment portfolio security sales or called bonds during 2013, including $64 million from the equity portfolio. |

----

|                                               |
|-----------------------------------------------|
|                                               |  |  |  |  |  |  |  |  |
| (In millions except per share data)           |   | At December 31, |   | At December 31, |
|                                          | 2013 |   | 2012 |
| Balance sheet data:                           |   |   |   |   |
|    Invested assets             |   | $ | 13,564 |  |   | $ | 12,534 |  |
|    Total assets                |   | 17,662 |  |   | 16,548 |  |
|    Short-term debt             |   | 104 |  |   | 104 |  |
|    Long-term debt              |   | 790 |  |   | 790 |  |
|    Shareholders’ equity  |   | 6,070 |  |   | 5,453 |  |
|    Book value per share        |   | 37.21 |  |   | 33.48 |  |
|    Debt-to-total-capital ratio |   | 12.8 | % |   | 14.1 | % |

|         |                                                                                                                                              |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------|
| • | $13.997 billion in consolidated cash and invested assets at December 31, 2013, up 7 percent from $13.021 billion at year-end 2012. |

|         |                                                                                               |
|---------|-----------------------------------------------------------------------------------------------|
| • | 1 million shares repurchased during the fourth quarter of 2013, at an average cost of $52.13. |

|         |                                                                                                                                                                                 |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $9.169 billion bond portfolio at December 31, 2013, with an average rating of A2/A. Fair value increased $131 million or 1 percent during the fourth quarter of 2013. |

|         |                                                                                                                                                                                                                        |
|---------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $4.327 billion equity portfolio was 31.9 percent of invested assets, including $1.854 billion in pretax net unrealized gains at December 31, 2013. $343 million or 9 percent fourth-quarter 2013 growth in fair value. |

|         |                                                                                                                                                                                                                                                                                                                                                                                                           |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | $4.326 billion of statutory surplus for the property casualty insurance group at December 31, 2013, up $412 million from $3.914 billion at year-end 2012, after declaring $375 million in dividends to the parent company. The ratio of net written premiums to property casualty statutory surplus for the 12 months ended December 31, 2013, was 0.9-to-1, unchanged from year-end 2012. |

|         |                                                                                                                                                                                                                                       |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Value creation ratio of 16.1 percent for full-year 2013 included 8.5 percent from net income before net realized investment gains and 6.4 percent from investment portfolio realized gains and changes in unrealized gains. |

----

|         |                                                                                                                                                                          |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Unusually high levels of catastrophe losses due to risk concentrations, changes in weather patterns, environmental events, terrorism incidents or other causes |

|         |                                               |
|---------|-----------------------------------------------|
| • | Increased frequency and/or severity of claims |

|         |                                                                            |
|---------|----------------------------------------------------------------------------|
| • | Inadequate estimates or assumptions used for critical accounting estimates |

|         |                                                                                                                            |
|---------|----------------------------------------------------------------------------------------------------------------------------|
| • | Recession or other economic conditions resulting in lower demand for insurance products or increased payment delinquencies |

|         |                                                                                                                       |
|---------|-----------------------------------------------------------------------------------------------------------------------|
| • | Declines in overall stock market values negatively affecting the company’s equity portfolio and book value |

|         |                                                                                                                                                         |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Events resulting in capital market or credit market uncertainty, followed by prolonged periods of economic instability or recession, that lead to: |

|         |                                                                                                                 |
|---------|-----------------------------------------------------------------------------------------------------------------|
| ◦ | Significant or prolonged decline in the value of a particular security or group of securities and impairment of |

|         |                                                                                                                                          |
|---------|------------------------------------------------------------------------------------------------------------------------------------------|
| ◦ | Significant decline in investment income due to reduced or eliminated dividend payouts from a particular security or group of securities |

|         |                                                                                                                                                 |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------|
| ◦ | Significant rise in losses from surety and director and officer policies written for financial institutions or other insured entities |

|         |                                                                                                                                                                                                                                                                                                                                |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Prolonged low interest rate environment or other factors that limit the company’s ability to generate growth in investment income or interest rate fluctuations that result in declining values of fixed-maturity investments, including declines in accounts in which we hold bank-owned life insurance contract assets |

|         |                                                                                                          |
|---------|----------------------------------------------------------------------------------------------------------|
| • | Increased competition that could result in a significant reduction in the company’s premium volume |

|         |                                                                                                                                                                                                                                               |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Delays or performance inadequacies from ongoing development and implementation of underwriting and pricing methods or technology projects and enhancements expected to increase our pricing accuracy, underwriting profit and competitiveness |

|         |                                                                                                                                           |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------|
| • | Changing consumer insurance-buying habits and consolidation of independent insurance agencies that could alter our competitive advantages |

|         |                                                                                                                                                                                                    |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Inability to obtain adequate reinsurance on acceptable terms, amount of reinsurance purchased, financial strength of reinsurers and the potential for nonpayment or delay in payment by reinsurers |

|         |                                                                                                                                                                                                                |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Difficulties with technology or data security breaches, including cyber attacks, that could negatively affect our ability to conduct business and our relationships with agents, policyholders and others |

|         |                                                                                                                                                                                            |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Inability to defer policy acquisition costs for any business segment if pricing and loss trends would lead management to conclude that segment could not achieve sustainable profitability |

|         |                                                                                                                                                                                                                                                 |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Events or conditions that could weaken or harm the company’s relationships with its independent agencies and hamper opportunities to add new agencies, resulting in limitations on the company’s opportunities for growth, such as: |

|         |                                                                   |
|---------|-------------------------------------------------------------------|
| ◦ | Downgrades of the company’s financial strength ratings |

|         |                                                                |
|---------|----------------------------------------------------------------|
| ◦ | Concerns that doing business with the company is too difficult |

|         |                                                                                                                                                     |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------|
| ◦ | Perceptions that the company’s level of service, particularly claims service, is no longer a distinguishing characteristic in the marketplace |

|         |                                                                                                                                                                               |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Actions of insurance departments, state attorneys general or other regulatory agencies, including a change to a federal system of regulation from a state-based system, that: |

|         |                                                                                                                                |
|---------|--------------------------------------------------------------------------------------------------------------------------------|
| ◦ | Impose new obligations on us that increase our expenses or change the assumptions underlying our critical accounting estimates |

|         |                                                                                                                      |
|---------|----------------------------------------------------------------------------------------------------------------------|
| ◦ | Place the insurance industry under greater regulatory scrutiny or result in new statutes, rules and regulations |

|         |                                                                                                |
|---------|------------------------------------------------------------------------------------------------|
| ◦ | Restrict our ability to exit or reduce writings of unprofitable coverages or lines of business |

|         |                                                                                                                                                                                                                       |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| ◦ | Add assessments for guaranty funds, other insurance related assessments or mandatory reinsurance arrangements; or that impair our ability to recover such assessments through future surcharges or other rate changes |

|         |                                                                           |
|---------|---------------------------------------------------------------------------|
| ◦ | Increase our provision for federal income taxes due to changes in tax law |

|         |                             |
|---------|-----------------------------|
| ◦ | Increase our other expenses |

|         |                                                                   |
|---------|-------------------------------------------------------------------|
| ◦ | Limit our ability to set fair, adequate and reasonable rates |

|         |                                               |
|---------|-----------------------------------------------|
| ◦ | Place us at a disadvantage in the marketplace |

|         |                                                                                            |
|---------|--------------------------------------------------------------------------------------------|
| ◦ | Restrict our ability to execute our business model, including the way we compensate agents |

|         |                                                                |
|---------|----------------------------------------------------------------|
| • | Adverse outcomes from litigation or administrative proceedings |

|         |                                                                                                                                                                                                                                           |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Events or actions, including unauthorized intentional circumvention of controls, that reduce the company’s future ability to maintain effective internal control over financial reporting under the Sarbanes-Oxley Act of 2002 |

|         |                                                                                                                                                                                                                                                                                              |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Unforeseen departure of certain executive officers or other key employees due to retirement, health or other causes that could interrupt progress toward important strategic goals or diminish the effectiveness of certain longstanding relationships with insurance agents and others |

|         |                                                                                                                                                     |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Events, such as an epidemic, natural catastrophe or terrorism, that could hamper our ability to assemble our workforce at our headquarters location |

----

|                                                                                                                                                                                                               |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|                                                                                                                                                                                                               |  |  |  |  |  |  |  |  |
| (In millions except per share data)                                                                                                                                                                           |   | December 31, |   | December 31, |
|                                                                                                                                                                                                          |   | 2013 |   | 2012 |
| ASSETS                                                                                                                                                                                                        |   |   |  |   |   |  |
|   Investments                                                                                                                                                                                       |   |   |  |   |   |  |
|     Fixed maturities, at fair value (amortized cost: 2013—$8,688; 2012—$8,222)                                                                                                |   | $ | 9,169 |  |   | $ | 9,093 |  |
|     Equity securities, at fair value (cost: 2013—$2,473; 2012—$2,369)                                                                                                         |   | 4,327 |  |   | 3,373 |  |
|     Other invested assets                                                                                                                                                                 |   | 68 |  |   | 68 |  |
|       Total investments                                                                                                                                                         |   | 13,564 |  |   | 12,534 |  |
|   Cash and cash equivalents                                                                                                                                                                         |   | 433 |  |   | 487 |  |
|   Investment income receivable                                                                                                                                                                      |   | 121 |  |   | 115 |  |
|   Finance receivable                                                                                                                                                                                |   | 85 |  |   | 75 |  |
|   Premiums receivable                                                                                                                                                                               |   | 1,346 |  |   | 1,214 |  |
|   Reinsurance recoverable                                                                                                                                                                           |   | 547 |  |   | 615 |  |
|   Prepaid reinsurance premiums                                                                                                                                                                      |   | 26 |  |   | 26 |  |
|   Deferred policy acquisition costs                                                                                                                                                                 |   | 565 |  |   | 470 |  |
|   Land, building and equipment, net, for company use (accumulated depreciation:     2013—$420; 2012—$397)                                                      |   | 210 |  |   | 217 |  |
|   Other assets                                                                                                                                                                                      |   | 73 |  |   | 61 |  |
|   Separate accounts                                                                                                                                                                                 |   | 692 |  |   | 734 |  |
|     Total assets                                                                                                                                                                          |   | $ | 17,662 |  |   | $ | 16,548 |  |
| LIABILITIES                                                                                                                                                                                                   |   |   |  |   |   |  |
|   Insurance reserves                                                                                                                                                                                |   |   |  |   |   |  |
|     Loss and loss expense reserves                                                                                                                                                        |   | $ | 4,311 |  |   | $ | 4,230 |  |
|     Life policy and investment contract reserves                                                                                                                                          |   | 2,390 |  |   | 2,295 |  |
|   Unearned premiums                                                                                                                                                                                 |   | 1,976 |  |   | 1,792 |  |
|   Other liabilities                                                                                                                                                                                 |   | 611 |  |   | 660 |  |
|   Deferred income tax                                                                                                                                                                               |   | 673 |  |   | 453 |  |
|   Note payable                                                                                                                                                                                      |   | 104 |  |   | 104 |  |
|   Long-term debt and capital lease obligations                                                                                                                                                      |   | 835 |  |   | 827 |  |
|   Separate accounts                                                                                                                                                                                 |   | 692 |  |   | 734 |  |
|     Total liabilities                                                                                                                                                                     |   | 11,592 |  |   | 11,095 |  |
|                                                                                                                                                                                                          |   |   |   |   |
| SHAREHOLDERS' EQUITY                                                                                                                                                                                          |   |   |  |   |   |  |
|   Common stock, par value—$2 per share; (authorized: 2013 and 2012—500 million shares;  issued and outstanding: 2013—198 million shares, 2012—197 million shares) |   | 397 |  |   | 394 |  |
| Paid-in capital                                                                                                                                                                                               |   | 1,191 |  |   | 1,134 |  |
| Retained earnings                                                                                                                                                                                             |   | 4,268 |  |   | 4,021 |  |
| Accumulated other comprehensive income                                                                                                                                                                        |   | 1,504 |  |   | 1,129 |  |
| Treasury stock at cost (2013—35 million shares and 2012—34 million shares)                                                                                                                        |   | (1,290 | ) |   | (1,225 | ) |
| Total shareholders' equity                                                                                                                                                                                    |   | 6,070 |  |   | 5,453 |  |
| Total liabilities and shareholders' equity                                                                                                                                                                    |   | $ | 17,662 |  |   | $ | 16,548 |  |

----

|                                                                      |
|----------------------------------------------------------------------|
|                                                                      |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|                                                                 |   |   |   |   |   |   |   |
| (In millions except per share data)                                  | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                 | 2013 |   | 2012 |   | 2013 |   | 2012 |
| REVENUES                                                             |   |   |   |   |   |   |   |
|    Earned premiums                                    | $ | 1,025 |  |   | $ | 917 |  |   | $ | 3,902 |  |   | $ | 3,522 |  |
|    Investment income, net of expenses                 | 137 |  |   | 136 |  |   | 529 |  |   | 531 |  |
|    Realized investment gains and losses, net          | 6 |  |   | 13 |  |   | 83 |  |   | 42 |  |
|    Fee revenues                                       | 2 |  |   | 3 |  |   | 8 |  |   | 7 |  |
|    Other revenues                                     | 2 |  |   | 1 |  |   | 9 |  |   | 9 |  |
|       Total revenues                   | 1,172 |  |   | 1,070 |  |   | 4,531 |  |   | 4,111 |  |
|                                                                 |   |   |   |   |   |   |   |
| BENEFITS AND EXPENSES                                                |   |   |   |   |   |   |   |
|    Insurance losses and policyholder benefits         | 664 |  |   | 482 |  |   | 2,505 |  |   | 2,322 |  |
|    Underwriting, acquisition and insurance expenses   | 324 |  |   | 298 |  |   | 1,243 |  |   | 1,155 |  |
|    Interest expense                                   | 14 |  |   | 13 |  |   | 54 |  |   | 54 |  |
|    Other operating expenses                           | 3 |  |   | 4 |  |   | 15 |  |   | 14 |  |
|       Total benefits and expenses      | 1,005 |  |   | 797 |  |   | 3,817 |  |   | 3,545 |  |
|                                                                 |   |   |   |   |   |   |   |
| INCOME BEFORE INCOME TAXES                                           | 167 |  |   | 273 |  |   | 714 |  |   | 566 |  |
|                                                                 |   |   |   |   |   |   |   |
| PROVISION FOR INCOME TAXES                                           |   |   |   |   |   |   |   |
|    Current                                            | 41 |  |   | 59 |  |   | 178 |  |   | 119 |  |
|    Deferred                                           | 4 |  |   | 22 |  |   | 19 |  |   | 26 |  |
|       Total provision for income taxes | 45 |  |   | 81 |  |   | 197 |  |   | 145 |  |
|                                                                 |   |   |   |   |   |   |   |
| NET INCOME                                                           | $ | 122 |  |   | $ | 192 |  |   | $ | 517 |  |   | $ | 421 |  |
|                                                                 |   |   |   |   |   |   |   |
| PER COMMON SHARE:                                                    |   |   |   |   |   |   |   |
|    Net income—basic                             | $ | 0.75 |  |   | $ | 1.18 |  |   | $ | 3.16 |  |   | $ | 2.59 |  |
|    Net income—diluted                           | 0.74 |  |   | 1.17 |  |   | 3.12 |  |   | 2.57 |  |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
|---------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Operating income: Operating income is calculated by excluding net realized investment gains and losses (defined as realized investment gains and losses after applicable federal and state income taxes) from net income. Management evaluates operating income to measure the success of pricing, rate and underwriting strategies. While realized investment gains (or losses) are integral to the company’s insurance operations over the long term, the determination to realize investment gains or losses in any period may be subject to management’s discretion and is independent of the insurance underwriting process. Also, under applicable GAAP accounting requirements, gains and losses can be recognized from certain changes in market values of securities without actual realization. Management believes that the level of realized investment gains or losses for any particular period, while it may be material, may not fully indicate the performance of ongoing underlying business operations in that period. |

----

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Value creation ratio: This is a measure of shareholder value creation that management believes captures the contribution of the company’s insurance operations, the success of its investment strategy and the importance placed on paying cash dividends to shareholders. The value creation ratio measure is made up of two primary components: (1) rate of growth in book value per share plus (2) the ratio of dividends declared per share to beginning book value per share. Management believes this non-GAAP measure is a useful supplement to GAAP information, providing a meaningful measure of long-term progress in creating shareholder value. It is intended to be all-inclusive regarding changes in book value per share, and uses originally reported book value per share in cases where book value per share has been adjusted, such as adoption of Accounting Standards Updates with a cumulative effect of a change in accounting. |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
|---------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Statutory accounting rules: For public reporting, insurance companies prepare financial statements in accordance with GAAP. However, insurers also must calculate certain data according to statutory accounting rules as defined in the NAIC’s Accounting Practices and Procedures Manual, which may be, and has been, modified by various state insurance departments. Statutory data is publicly available, and various organizations use it to calculate aggregate industry data, study industry trends and compare insurance companies. |

|         |                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Written premium: Under statutory accounting rules, property casualty written premium is the amount recorded for policies issued and recognized on an annualized basis at the effective date of the policy. Management analyzes trends in written premium to assess business efforts. Earned premium, used in both statutory and GAAP accounting, is calculated ratably over the policy term. The difference between written and earned premium is unearned premium. |

----

|                                                                                                         |
|---------------------------------------------------------------------------------------------------------|
|                                                                                                         |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| (Per share data)                                                                                        |   | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                                                                    | 2013 |   | 2012 |   | 2013 |   | 2012 |
| Book value change per share:                                                                            |   |   |   |   |   |   |   |   |
|    Book value as originally reported December 31, 2011                                   |   |   |   |   |   |   |   | $ | 31.16 |  |
|    Cumulative effect of a change in accounting for deferred                              |   |   |   |   |   |   |   |   |
|    policy acquisition costs, net of tax                                                  |   |   |   |   |   |   |   | (0.13 | ) |
|    Book value as adjusted December 31, 2011                                              |   |   |   |   |   |   |   | $ | 31.03 |  |
|                                                                                                    |   |   |   |   |   |   |   |   |
| Value creation per share data:                                                                          |   |   |   |   |   |   |   |   |
|    End of period book value - as originally reported                                     |   | $ | 37.21 |  |   | $ | 33.48 |  |   | $ | 37.21 |  |   | $ | 33.48 |  |
|    Less beginning of period book value - as originally reported                          |   | 35.51 |  |   | 32.95 |  |   | 33.48 |  |   | 31.16 |  |
|    Change in book value - as originally reported                                         |   | 1.70 |  |   | 0.53 |  |   | 3.73 |  |   | 2.32 |  |
|    Dividend declared to shareholders                                                     |   | 0.42 |  |   | 0.4075 |  |   | 1.655 |  |   | 1.62 |  |
|    Total contribution to value creation ratio                                            |   | $ | 2.12 |  |   | $ | 0.9375 |  |   | $ | 5.385 |  |   | $ | 3.94 |  |
|                                                                                                    |   |   |   |   |   |   |   |   |
| Contribution to value creation ratio:                                                                   |   |   |   |   |   |   |   |   |
| From change in book value*                                                                              |   | 4.8 | % |   | 1.6 | % |   | 11.1 | % |   | 7.4 | % |
| From dividends declared to shareholders**                                                               | 1.2 |  |   | 1.2 |  |   | 5.0 |  |   | 5.2 |  |
| Value creation ratio                                                                                    |   | 6.0 | % |   | 2.8 | % |   | 16.1 | % |   | 12.6 | % |
|                                                                                                    |   |   |   |   |   |   |   |   |
| *    Change in book value divided by the beginning of period book value as originally reported          |   |   |
| **   Dividend declared to shareholders divided by beginning of period book value as originally reported |   |   |

|                                                              |
|--------------------------------------------------------------|
|                                                              |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  Net Income Reconciliation                              |
|                                                         |
| (In millions except per share data)                          |   | Three months ended December 31, |   | Twelve months ended December 31, |
|                                                         |   | 2013 |   | 2012 |   | 2013 |   | 2012 |
|    Net income                                 |   | $ | 122 |  |   | $ | 192 |  |   | $ | 517 |  |   | $ | 421 |  |
|    Net realized investment gains and losses   |   | 3 |  |   | 9 |  |   | 54 |  |   | 28 |  |
|    Operating income                           |   | 119 |  |   | 183 |  |   | 463 |  |   | 393 |  |
|    Less catastrophe losses                    |   | (20 | ) |   | (19 | ) |   | (112 | ) |   | (217 | ) |
|    Operating income before catastrophe losses |   | $ | 139 |  |   | $ | 202 |  |   | $ | 575 |  |   | $ | 610 |  |
|                                                         |   |   |   |   |   |   |   |   |
| Diluted per share data:                                      |   |   |   |   |   |   |   |   |
|    Net income                                 |   | $ | 0.74 |  |   | $ | 1.17 |  |   | $ | 3.12 |  |   | $ | 2.57 |  |
|    Net realized investment gains and losses   |   | 0.02 |  |   | 0.06 |  |   | 0.32 |  |   | 0.17 |  |
|    Operating income                           |   | 0.72 |  |   | 1.11 |  |   | 2.80 |  |   | 2.40 |  |
|    Less catastrophe losses                    |   | (0.12 | ) |   | (0.12 | ) |   | (0.67 | ) |   | (1.33 | ) |
|    Operating income before catastrophe losses |   | $ | 0.84 |  |   | $ | 1.23 |  |   | $ | 3.47 |  |   | $ | 3.73 |  |
|                                                         |   |   |   |   |   |   |   |   |

----

|                                                                              |
|------------------------------------------------------------------------------|
|                                                                              |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Property Casualty Operations Reconciliation                                  |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| (In millions)                                                                | Three months ended December 31, 2013 |
|                                                                         | Consolidated | Commercial | Personal | E&S |
| Premiums:                                                                    |   |   |   |   |   |   |   |   |   |   |   |   |
|    Written premiums                                           |   | $ | 908 |  |   |   | $ | 635 |  |   |   | $ | 239 |  |   |   | $ | 34 |  |   |
|    Unearned premiums change                                   |   | 52 |  |   |   | 45 |  |   |   | 10 |  |   |   | (3 | ) |   |
|    Earned premiums                                            |   | $ | 960 |  |   |   | $ | 680 |  |   |   | $ | 249 |  |   |   | $ | 31 |  |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| Statutory ratios:                                                            |   |   |   |   |   |   |   |   |   |   |   |   |
|    Statutory combined ratio                                   |   | 95.4 |  % |   |   | 94.4 |  % |   |   | 101.5 |  % |   |   | 70.9 |  % |   |
|    Contribution from catastrophe losses                       |   | 3.2 |  |   |   | 1.7 |  |   |   | 7.7 |  |   |   | (1.7 | ) |   |
|    Statutory combined ratio excluding catastrophe losses      |   | 92.2 |  % |   |   | 92.7 |  % |   |   | 93.8 |  % |   |   | 72.6 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
|    Commission expense ratio                                   |   | 19.5 |  % |   |   | 19.1 |  % |   |   | 19.5 |  % |   |   | 25.9 |  % |   |
|    Other expense ratio                                        |   | 13.3 |  |   |   | 14.9 |  |   |   | 10.6 |  |   |   | 4.0 |  |   |
|    Statutory expense ratio                                    |   | 32.8 |  % |   |   | 34.0 |  % |   |   | 30.1 |  % |   |   | 29.9 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| GAAP ratio:                                                                  |   |   |   |   |   |   |   |   |   |   |   |   |
|    GAAP combined ratio                                        |   | 93.9 |  % |   |   | 92.7 |  % |   |   | 100.3 |  % |   |   | 70.4 |  % |   |
|    Contribution from catastrophe losses                       |   | 3.2 |  |   |   | 1.7 |  |   |   | 7.7 |  |   |   | (1.7 | ) |   |
|    Prior accident years before catastrophe losses             |   | (0.5 | ) |   |   | (0.1 | ) |   |   | 1.1 |  |   |   | (19.9 | ) |   |
|    GAAP combined ratio excluding catastrophe losses and prior |   |   |   |   |   |   |   |   |   |   |   |   |
|    years reserve development                                  |   | 91.2 |  % |   |   | 91.1 |  % |   |   | 91.5 |  % |   |   | 92.0 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| (In millions)                                                                | Twelve months ended December 31, 2013 |
|                                                                         | Consolidated | Commercial | Personal | E&S |
| Premiums:                                                                    |   |   |   |   |   |   |   |   |   |   |   |   |
|    Written premiums                                           |   | $ | 3,893 |  |   |   | $ | 2,760 |  |   |   | $ | 1,005 |  |   |   | $ | 128 |  |   |
|    Unearned premiums change                                   |   | (180 | ) |   |   | (124 | ) |   |   | (44 | ) |   |   | (12 | ) |   |
|    Earned premiums                                            |   | $ | 3,713 |  |   |   | $ | 2,636 |  |   |   | $ | 961 |  |   |   | $ | 116 |  |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| Statutory ratios:                                                            |   |   |   |   |   |   |   |   |   |   |   |   |
|    Statutory combined ratio                                   |   | 92.7 |  % |   |   | 91.8 |  % |   |   | 96.3 |  % |   |   | 87.8 |  % |   |
|    Contribution from catastrophe losses                       |   | 4.6 |  |   |   | 3.7 |  |   |   | 7.7 |  |   |   | 0.8 |  |   |
|    Statutory combined ratio excluding catastrophe losses      |   | 88.1 |  % |   |   | 88.1 |  % |   |   | 88.6 |  % |   |   | 87.0 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
|    Commission expense ratio                                   |   | 18.6 |  % |   |   | 17.8 |  % |   |   | 19.7 |  % |   |   | 26.3 |  % |   |
|    Other expense ratio                                        |   | 12.2 |  |   |   | 13.5 |  |   |   | 10.0 |  |   |   | 4.8 |  |   |
|    Statutory expense ratio                                    |   | 30.8 |  % |   |   | 31.3 |  % |   |   | 29.7 |  % |   |   | 31.1 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
| GAAP ratio:                                                                  |   |   |   |   |   |   |   |   |   |   |   |   |
|    GAAP combined ratio                                        |   | 93.8 |  % |   |   | 93.0 |  % |   |   | 96.8 |  % |   |   | 87.8 |  % |   |
|    Contribution from catastrophe losses                       |   | 4.6 |  |   |   | 3.7 |  |   |   | 7.7 |  |   |   | 0.8 |  |   |
|    Prior accident years before catastrophe losses             |   | (3.3 | ) |   |   | (3.0 | ) |   |   | (3.0 | ) |   |   | (11.2 | ) |   |
|    GAAP combined ratio excluding catastrophe losses and prior |   |   |   |   |   |   |   |   |   |   |   |   |
|    years reserve development                                  |   | 92.5 |  % |   |   | 92.3 |  % |   |   | 92.1 |  % |   |   | 98.2 |  % |   |
|                                                                         |   |   |   |   |   |   |   |   |   |   |   |   |
|                                                                         |