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                            Library & Multimedia
 VictimConnect Implementation Evaluation Plan: Toolkit Resource 4
NCJ Number
              300159

Author(s)
          Malore Dusenbery;
                        Jennifer Yahner;
                        Sara Bastomski
Date Published

December 2020
Length
              22 pages
Annotation
              This brief – the fourth of seven toolkit resources from the Urban Institute’s formative evaluation of the VictimConnect Resource Center – describes the goals of Urban’s proposed implementation evaluation of VictimConnect, a nationwide crime victims’ helpline.
Abstract
              An implementation evaluation, sometimes called a process evaluation, describes a program or service’s delivery and determines whether that delivery of services is being done in accordance with the components of the program’s design. In describing the goals of Urban’s proposed implementation evaluation of VictimConnect, this brief clarifies the relevant research questions and how VictimConnect’s implementation activities will be examined. According to the Center for Victim Research, implementation evaluations of victim services program similar to VictimConnect commonly intend to obtain information on types of services provided; the frequency, duration, and scope of service delivery; characteristics of clients and staff; the degree of fidelity to the program model; and client satisfaction. Using this understanding of implementation evaluation, Urban’s research team developed the research plan described in this brief. The goals of the implementation evaluation of VictimConnect are 1) to document the functions that the program performs and whether they meet the expectations of the program’s logic model; 2) to determine whether the program is reaching its target population and providing intended services; and 3) to assess visitor and staff satisfaction with the technology-based mechanisms through which the program’s services are provided. It is anticipated that findings from the implementation evaluation will provide guidance in improving VictimConnect’s operations and inform the victim-services field by improving efforts by the federal Office for Victims of Crime and other agencies to improve responses to victims via technology. 17 references and an appended table of an “Implementation Evaluation Roadmap"
      
  
          Additional Details
Grant Number(s)
        2018-V3-GX-0003


  
  
        
  Agencies
        NIJ-Sponsored


  
  
        
  Award
        Phased Evaluation of VictimConnect: An OVC-Funded, Technology-Based National Resource Center
    
  
  
Date Published: December 1, 2020
    
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