U.S. flag
      An official website of the United States government, Department of Justice.
        Here's how you know
      Here's how you know**Official websites use .gov**
            
            A **.gov** website belongs to an official government organization in the United States.
      **Secure .gov websites use HTTPS**
            
            A **lock** (
            A locked padlock
            ) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. Menu

      
        close

            
            
                                              About NIJ
        
                    
  
          About NIJ
      
    
          The NIJ Director
          How NIJ Is Organized
          Mission and Guiding Principles
          Research and Development Process
          Strategic Framework
          Assessments of NIJ
          Annual Reports & Reports to Congress
          Staff Directory
          Funding & Awards
        
                    
  
          Funding & Awards
      
    
          Current Funding
          Forthcoming Funding
          Expired Funding
          Awards: Listing of Funded Projects
          Guidance for Applicants and Awardees
          Fellowship & Student Programs
          Travel Scholarships
          NIJ Challenge Program
          Library & Multimedia
        
                    
  
          Library & Multimedia
      
    
          NIJ Journal
          Podcasts
          Publications Listing
          Multimedia Listing
          Rated Practices on CrimeSolutions
          Rated Programs on CrimeSolutions
          Software & Databases
          Datasets
          Patents
          Topics
        
                    
  
          Topics
      
    
          Article Listing
          Corrections
          Courts
          Crime Prevention
          Crimes
          Drugs and Crime
          Equipment and Technology
          Forensic Sciences
          Youth Justice
          Justice System Reform
          Law Enforcement
          Tribal Crime and Justice
          Victims of Crime
          Events
        
                    
  
          Events
      
    
          NIJ 2024 Research Conference
          Scheduled Events
          On-Demand Events
          Research Meetings & Workshops
          NIJ-Hosted Online Training

                            
                                About
          Contact Us
          Subscribe
          Topics A-Z
                  Share
FacebookXLinkedInRedditPinterestEmail Home
                            Library & Multimedia
 Total Quality Corrections (From Policing in Central and Eastern Europe: Dilemmas of Contemporary Criminal Justice, P 146-154, 2004, Gorazd Mesko, et al., eds. -- See NCJ-207973)
NCJ Number
              207983

Author(s)
          James Houston
Date Published

September 2004
Length
              10 pages
Annotation
              This paper explains the theory of total quality management (TQM) and provides guidance on how to use TQM and its tools in the correctional organization.
Abstract
              TQM involves interlocking assumptions about quality, people, organizations, and process. In the public sector, TQM involves all that an organization, a society, or a community does that determines its reputation. TQM is a total system of quality improvement that bases decisionmaking on factual data, not opinion or impression. It embraces all that an organization does to achieve continuing performance improvement, and it encompasses all of the organization's employees and their functions. When applied to corrections organizations, TQM involves working with suppliers, elected officials, taxpayers, staff, and inmates to ensure that work processes are related to the goals that define success. Further, it requires continuous assessment of employee work processes in order to improve performance and reduce variations. It also involves regular communication with customers in an effort to identify and understand what they want and how they define quality. The implementation of TQM in a correctional organization requires leadership that will develop and publish clear organizational beliefs and objectives, develop proven strategies and plans for achieving the objectives, identify activities whose effective performance is critical to achieving objectives, review the management structure, empower the staff, develop performance standards, train employees in the principles of TQM, mount organization-wide improvements, and measure performance. This paper includes outlines of how the U.S. States of Florida, Iowa, and Ohio have implemented TQM in corrections. 5 references
      
  
          Additional Details
Agencies
        NIJ


  
  
        
  Publication Type
        Issue Overview
    
  
  
Date Published: September 1, 2004
    
          Downloads
        
                      PDF

Side navigation
  

        

  
  
              NIJ Journal
    
      
            
            
            
      Podcasts
    
      
            
            
            
      Publications Listing
    
      
            
            
            
      Multimedia Listing
    
      
            
            
            
      Rated Practices on CrimeSolutions
    
      
            
            
            
      Rated Programs on CrimeSolutions
    
      
            
            
            
      Software & Databases
    
      
            
            
            
      Datasets
    
      
            
            
            
      PatentsRelated Topics
        
                Corrections management
        Prison management
        Florida
        Iowa
        Ohio



  
Similar Publications
        
                      States' SORNA Implementation Journeys: Lessons Learned and Policy Implications
                  "Acting 'Straight": Socio-Behavioral Consequences of Anti-Queer Hate Crime Victimization
                  Update 1992: HIV/AIDS in Correctional Facilities
 Top

      National Institute of Justice

        
        
                        About NIJ
                    About NIJ
      
    
                  How NIJ Is Organized
      
    
                  NIJ Director
      
    
                  Research Disclaimer
      
    
                  Funding & Awards
                    Funding & Awards Home
      
    
                  Awards Listing
      
    
                  Current Funding
      
    
                  Guidance for Applicants and Awardees
      
    
                  Resources
                    Events
      
    
                  Podcasts
      
    
                  Publications
      
    
                  Topics
      
    
                  Multimedia
      
    
                  Reuse Policy
      
    
                  Contacts
                    Contact NIJ
      
    
                  Staff Directory
      
    
                  Submit a FOIA Request
      
    
                  File a Civil Rights ComplaintFacebook
          
                      X
          
                      YouTube
  

      810 7th St. NW, Washington, D.C. 20531
      
              Secondary Footer link menu
            Accessibility
              Plain Language
              Privacy Policy
              Legal Policies and Disclaimer
              No FEAR Act
              Freedom of Information Act
              USA.gov
              Justice.gov