|  |
|--|
|  |  |  |
|  |   | The Cincinnati Insurance Company n The Cincinnati Indemnity CompanyThe Cincinnati Casualty Company n The Cincinnati Specialty Underwriters Insurance CompanyThe Cincinnati Life Insurance Company n CFC Investment Company n CSU Producer Resources Inc.Cincinnati Global Underwriting Ltd. n Cincinnati Global Underwriting Agency Ltd. |

|         |                                                                                                                                                        |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Pausing cancellations for personal lines and commercial lines policyholders due to nonpayment of premium and waiving late fees until at least April 30 |
|         |                                                                                                                                 |
|---------|---------------------------------------------------------------------------------------------------------------------------------|
| • | Waiving restrictions on policyholders now performing delivery services in efforts to protect the wellbeing of their communities |
|         |                                                                                                                      |
|---------|----------------------------------------------------------------------------------------------------------------------|
| • | Providing additional risk management advice to businesses considering manufacturing of personal protective equipment |
|         |                                                                              |
|---------|------------------------------------------------------------------------------|
| • | Waiving vacancy clauses for buildings temporarily closed due to the pandemic |
|         |                                                                                     |
|---------|-------------------------------------------------------------------------------------|
| • | Providing credits on commercial policies for vehicles not being used when requested |
|         |                                                                                                                                                              |
|---------|--------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Conducting virtual claims and risk management inspections where possible, and closely following CDC health guidelines when an in-person meeting is necessary |
|         |                                                                                                                                                   |
|---------|---------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Delivering meals, purchased from local businesses, to agencies to help support their employees as they work to serve clients in their communities |
|         |                                                    |
|---------|----------------------------------------------------|
| • | Transforming training sessions to virtual sessions |
|         |                                                                                                       |
|---------|-------------------------------------------------------------------------------------------------------|
| • | Connecting agents for roundtable discussion on how to best serve clients during the COVID-19 outbreak |
|         |                                                                                                                             |
|---------|-----------------------------------------------------------------------------------------------------------------------------|
| • | Using the Cincinnati Customer Care Center to temporarily assist agents as they transitioned their offices to work from home |
|         |                                                              |
|---------|--------------------------------------------------------------|
| • | Moving more than 95% of company associates to work from home |
|         |                                                                                                                                                                             |
|---------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| • | Supplying location-critical associates with sanitization products and offering take-home meals from our food service vendor, limiting the additional number of trips needed |
|         |                                                                                                                              |
|---------|------------------------------------------------------------------------------------------------------------------------------|
| • | Maintaining full pay for associates who couldn’t do their jobs from home or who were needed to care for family members |
|         |                                                                                                          |
|---------|----------------------------------------------------------------------------------------------------------|
| • | Purchasing face coverings for location-critical associates and those who need to meet with policyholders |

----