Prepared by R.R. Donnelley Financial -- EX-10.17




 Exhibit 10.17 

Resale Agreement 
 20100106.054.C

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 20100106.054.C 

TABLE OF CONTENTS 
 Contents 

 

							
	 1.0 PREAMBLE
	  	 	5	  
			
		 	 1.1 Preamble and Effective Date
	  	 	5	  
		 	 1.2 Scope of Agreement
	  	 	5	  
		
	 2.0 DEFINITIONS
	  	 	6	  
			
		 	 2.1 Accept or Acceptance
	  	 	6	  
		 	 2.2 Acceptance Date
	  	 	6	  
		 	 2.4 Acceptance Test Period
	  	 	7	  
		 	 2.5 Acceptance Tests
	  	 	7	  
		 	 2.6 Affiliate
	  	 	7	  
		 	 2.7 Agreement
	  	 	7	  
		 	 2.8 Approved Source
	  	 	7	  
		 	 2.9 Cancel or Cancellation
	  	 	7	  
		 	 2.10 Customer
	  	 	7	  
		 	 2.11 Customer Information
	  	 	7	  
		 	 2.12 Deliver or Delivery
	  	 	8	  
		 	 2.13 Delivery Date
	  	 	8	  
		 	 2.14 Documentation
	  	 	8	  
		 	 2.15 EULA
	  	 	8	  
		 	 2.16 Intentionally Omitted
	  	 	8	  
		 	 2.17 Harmful Code
	  	 	8	  
		 	 2.18 Information
	  	 	9	  
		 	 2.19 Material
	  	 	9	  
		 	 2.20 Notice of Completion
	  	 	9	  
		 	 2.21 Order
	  	 	9	  
		 	 2.22 Services
	  	 	9	  
		 	 2.23 Software
	  	 	10	  
		 	 2.24 Special Terms and Conditions
	  	 	10	  
		 	 2.25 Specifications
	  	 	10	  
		 	 2.26 Standard Software
	  	 	10	  
		 	 2.27 Statement of Work
	  	 	11	  
		 	 2.28 Terminate or Termination
	  	 	11	  
		 	 2.29 Third-Party Software
	  	 	11	  
		 	 2.30 Work
	  	 	11	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 20100106.054.C 

TABLE OF CONTENTS 
  

							
	 3.0 GENERAL TERMS
	  	 	11	  
			
		 	 3.1 Affiliate
	  	 	11	  
		 	 3.2 Amendments and Waivers
	  	 	11	  
		 	 3.3 Anticipated Delays in Delivery and Performance
	  	 	12	  
		 	 3.4 Assignment and Delegation
	  	 	12	  
		 	 3.5 Cancellation and Termination
	  	 	13	  
		 	 3.6 Compliance with Laws
	  	 	14	  
		 	 3.7 Conflict of Interest
	  	 	14	  
		 	 3.8 Construction and Interpretation
	  	 	14	  
		 	 3.9 Cumulative Remedies
	  	 	15	  
		 	 3.10 Delivery, Performance and Acceptance
	  	 	15	  
		 	 3.11 Duration of Agreement
	  	 	16	  
		 	 3.12 Entire Agreement
	  	 	16	  
		 	 3.13 Force Majeure
	  	 	16	  
		 	 3.14 Governing Law
	  	 	17	  
		 	 3.15 Government Contract Provisions
	  	 	17	  
		 	 3.16 Indemnity
	  	 	18	  
		 	 3.17 Information
	  	 	19	  
		 	 3.18 Infringement
	  	 	21	  
		 	 3.19 Insurance
	  	 	24	  
		 	 3.20 Invoicing and Payment
	  	 	26	  
		 	 3.21 Licenses and Patents
	  	 	27	  
		 	 3.22 Limitation of Damages
	  	 	27	  
		 	 3.23 Intentionally omitted
	  	 	27	  
		 	 3.24 [* * *]
	  	 	27	  
		 	 3.25 Non-Exclusive Market
	  	 	27	  
		 	 3.26 Notices
	  	 	28	  
		 	 3.27 Order of Precedence
	  	 	29	  
		 	 3.28 Orders
	  	 	29	  
		 	 3.29 Ownership of Work Product
	  	 	30	  
		 	 3.30 Price Revision
	  	 	31	  
		 	 3.31 Publicity
	  	 	31	  
		 	 3.32 Quality Assurance
	  	 	31	  
		 	 3.33.A Records and Audits
	  	 	32	  
		 	 3.33.B Resale of Material and Services
	  	 	34	  
		 	 3.34 Severability
	  	 	35	  
		 	 3.35 Survival of Obligations
	  	 	35	  
		 	 3.36 Taxes
	  	 	35	  
		 	 3.37 Third Party Administrative Services
	  	 	37	  
		 	 3.38 Title and Risk of Loss
	  	 	37	  
		 	 3.39 Intentionally Omitted
	  	 	37	  
		 	 3.40 Warranty
	  	 	37	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 20100106.054.C 

TABLE OF CONTENTS 
  

							
	 4.0 SPECIAL TERMS
	  	 	40	  
			
		 	 4.1 Restricted Activities
	  	 	40	  
		 	 4.2 Background Checks
	  	 	40	  
		 	 4.3 Change Notices
	  	 	41	  
		 	 4.4 Continuing Availability
	  	 	42	  
		 	 4.5 Customer - Information
	  	 	42	  
		 	 4.6 Dispute Resolution
	  	 	44	  
		 	 4.7 Intentionally Left Blank
	  	 	45	  
		 	 4.8 Independent Contractor
	  	 	45	  
		 	 4.9 Insignia
	  	 	46	  
		 	 4.10 Maintenance Resale
	  	 	46	  
		 	 4.11 Monthly Order & Shipment Reports
	  	 	46	  
		 	 4.12 Part 68 Compliance
	  	 	47	  
		 	 4.13 Plant and Work Rules
	  	 	47	  
		 	 4.14 Radio Frequency Energy Standards
	  	 	47	  
		 	 4.15 Reimbursable Expenses
	  	 	48	  
		 	 4.16 Shipping and Packing
	  	 	48	  
		 	 4.17 Statement of Work for Subcontracted Services
	  	 	48	  
		 	 4.18 Suppliers EULA Materials Warranty and Maintenance Agreement
	  	 	49	  
		 	 4.19 Technical Support
	  	 	50	  
		 	 4.20 Trademarks, Trade Names and Copyrights
	  	 	50	  
		 	 4.21 Training Consulting Marketing Sales
	  	 	51	  
		 	 4.22 Work Done by Others
	  	 	51	  
		
	 5.0 EXECUTION OF AGREEMENT
	  	 	51	  
			
		 	 5.1 Transmission of Original Signatures and Executing Multiple Counterparts
	  	 	51	  
		
	 APPENDICES
	  	 	53	  
			
		 	 Appendix A - Description of Supplier’s Material and/or Services
	  	 	53	  
		 	 Appendix B - Supplier’s Price(s)
	  	 	54	  
		 	 Appendix B1 - Suppliers Discount Schedule
	  	 	55	  
		 	 Appendix C - Specifications
	  	 	56	  
		 	 Appendix D - Acceptance Letter
	  	 	57	  
		 	 Appendix G - Intentionally Omitted
	  	 	59	  
		 	 Appendix H - Intentionally Omitted
	  	 	60	  
		 	 Appendix J - Order
	  	 	61	  
		 	 Appendix R1 - End User License Agreement
	  	 	63	  
		 	 Appendix R2 - Materials Warranty
	  	 	73	  
		 	 Appendix R3 - Maintenance Agreement
	  	 	74	  
		 	 Appendix R4 - Return Materials Authorization Policy
	  	 	77	  
		 	 Appendix U - Partnered Maintenance Solutions
	  	 	78	  
		 	 Appendix Z - Vendor Expense Policy
	  	 	83	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 20100106.054.C 
  

	1.0	Preamble 

  

	 	1.1	Preamble and Effective Date 

 This Agreement, effective on the date when signed by the last Party
(“Effective Date”), is between Mobile Iron, Inc., a Delaware corporation (hereinafter referred to as “Supplier”), and AT&T Services, Inc., a Delaware Corporation (hereinafter referred to as “AT&T”), each of
which may be referred to in the singular as “Party” or in the plural as “Parties.” 
  

	 	1.2	Scope of Agreement 

  

	 	a.	Pursuant to Orders, Supplier shall sell to AT&T the Material (other than licensed Material) and Services listed in Appendix A, for resale to AT&T’s customers in the United States of America
(“Territory”), and Supplier shall authorize AT&T to distribute licensed Material listed in Appendix A and to distribute Supplier’s EULA, warranties, and maintenance service agreements associated with Material to AT&T customers
in the Territory. Where agreed pursuant to Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of
AT&T’s customers in the United States of America. All sales of Material and Services to AT&T for resale, provision of Services to AT&T, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and
maintenance agreements shall be subject to the terms and conditions of this Agreement and shall be done pursuant to and in conformance with Orders submitted by AT&T and accepted by Supplier. Prices to AT&T are the prices listed in Appendix
B, if any, minus the appropriate discount, as shown in Appendix B 1, if any, or prices established pursuant to firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to requests for pricing for such Material and
Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant. 

  

	 	b.	Supplier shall accept any Order placed under this Agreement for Standard Software or for Maintenance Services for such Standard Software unless the Order includes: 


 

	 	1.	Delivery Dates to which Supplier has not agreed, prior to the placement of the Order, and which Supplier is unable to meet; 

  

	 	2.	Special Terms and Conditions to which Supplier has not agreed, prior to placement of the Order, and which are objectionable to Supplier; or prices contrary to those established under this Agreement. 


 

	 	3.	Orders by an Affiliate of AT&T (other than AT&T Corp.) under Section 3.1 where such Affiliate either (i) is a competitor of Supplier or (ii) does not have the financial or other resources, in
Supplier’s reasonable judgment, to fulfill its obligations under this Agreement and such Order. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	c.	If Supplier rejects an Order, Supplier shall give AT&T written notice stating Supplier’s reasons for rejecting the Order and the modifications, if any, that would make the Order acceptable to Supplier. Supplier
shall furnish Materials that materially conform to the Specifications established under this Agreement. If Supplier is unable to tender conforming Material, Supplier shall not tender non-conforming Material unless expressly approved by AT&T; the
Parties agree non-conforming tenders are not an accommodation to AT&T unless approved by AT&T. All Delivery Dates are firm, and time is of the essence where specified in an Order or Statement of Work. 


 

	 	d.	AT&T will determine, in its sole discretion, the extent to which it will market, advertise, promote or otherwise offer the Material and Services to its customers consistent with the terms of this Agreement and the
relevant Order or Statement of Work. 

  

	 	e.	Section 3.10 Delivery, Performance and Acceptance, Section 3.20, Invoicing and Payment, Section 3.30 Price Revision, Section 3.38 Title and Risk of Loss, and Appendices A, B and B1 shall apply to
Supplier only with respect to Material and Services purchased directly from Supplier, unless noted otherwise within such sections. When Supplier subcontracts its delivery of Material and Services to an Approved Source, then all other provisions in
this Agreement shall apply to Supplier both to Material and Services purchased and/or licensed directly from Supplier and to Material and Services purchased or obtained from any Approved Source. 


 

	2.0	Definitions 

  

	 	2.1	Accept or Acceptance 

 “Accept” or “Acceptance” means AT&T’s
acceptance of the Material or Services ordered by AT&T and provided by Supplier as specified in the Section entitled “Delivery, Performance, and Acceptance.” Unless a Statement of Work or an Order provides that Acceptance is subject to
inspection and testing after Delivery, AT&T’s acceptance shall be deemed to occur upon Supplier’s Delivery of the Material and Services, respectively. 
  

	 	2.2	Acceptance Date 

 “Acceptance Date” means the date on which Material or Services are
Delivered, unless a Statement of Work provides otherwise. 
  

	 	2.3	Acceptance Letter 

 “Acceptance Letter” means a document signed by AT&T
substantially in the form of Appendix D, which is to be used only when specifically required by a Statement of Work, indicating AT&T’s Acceptance of the Material and/or Services. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	2.4	Acceptance Test Period 

 “Acceptance Test Period” means the length of time specified in
a Statement of Work, if any, during which the Acceptance Tests are performed. 
  

	 	2.5	Acceptance Tests 

 “Acceptance Tests” means the performance and reliability
demonstrations and tests specified in a Statement of Work, if any, that must be successfully completed by the Material and Services during the Acceptance Test Period. 
  

	 	2.6	Affiliate 

 “Affiliate” means a business association that has legal capacity to contract
on its own behalf, to sue in its own name, and to be sued, if and only if either (a) such business association owns, directly or indirectly, a majority interest in AT&T (its “parent company”), or (b) a thirty percent
(30%) or greater interest in such business association is owned, either directly or indirectly, by AT&T or its parent company. 
  

	 	2.7	Agreement 

 “Agreement” means the written agreement between the Parties as set forth in
this document and the attached appendices and shall include the terms of such other documents as they are incorporated by express reference in this document and the attached appendices. 

 

	 	2.8	Approved Source 

 “Approved Source” means any entity that is subcontracted by Supplier
hereunder to distribute or resell Material and Services directly to AT&T on behalf of Supplier for resale to its Customers that has undertaken (i) an obligation of non-disclosure consistent with this Agreement; (ii) an obligation to
use the information provided by Supplier, including information proprietary to AT&T or its Customers, solely to perform services for Supplier and (iii) an obligation to comply with the terms of this Agreement and any applicable Order. 

 

	 	2.9	Cancel or Cancellation 

 “Cancel” means to put an end to this Agreement or any Order for
breach by the other Party. “Cancellation” means an exercise of a remedy of a Party entitled to Cancel. 
  

	 	2.10	Customer 

 A “Customer” or “customer” of AT&T refers to a third
party end user of Materials and/or Services, other than an Affiliate of AT&T that purchases or licenses such Materials and/or Services from AT&T for such third party’s use only and not for resale. 

 

	 	2.11	Customer Information 

 “Customer Information” means Information relating to Customers
provided by AT&T or its Affiliates to Supplier or obtained by Supplier while performing Services, which may include, but 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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is not limited to, customer name, address, phone number, any customer or employee personal information, credit card and credit related information, health or financial information, authentication
credentials, information concerning a customer’s calling patterns, unlisted customer numbers, any other information associated with a customer or with persons in the household of a customer, and any information available to AT&T and/or its
suppliers by virtue of AT&T’s relationship with its customers as a provider of telecommunications, Internet, information or other services, including, but not limited to, the quantity, technical configuration, location, type, destination,
amount of use of telecommunications or other services subscribed to, and information contained on the telephone bills of AT&T’s customers pertaining to telephone exchange service, telephone toll service or other services received by a
customer of AT&T. 
  

	 	2.12	Deliver or Delivery 

 “Deliver” or “Delivery” occurs (a) for
Material, when possession of such Material passes from Supplier to the carrier (when shipped) or when such Material is electronically or otherwise made available, whichever is sooner, (b) for Services other than Maintenance, when Supplier
completes provision of such Services to AT&T or the Customer, as applicable, and (c) for Maintenance, when the applicable Maintenance term commences. 
  

	 	2.13	Delivery Date 

 “Delivery Date” means the date on which Supplier is scheduled to
complete its Delivery, as established in an Order. 
  

	 	2.14	Documentation 

 “Documentation” means all end user documentation, including, but not
limited to, user instructions, training materials for Material and Software delivered by Supplier to AT&T hereunder. 
  

	 	2.15	EULA 

 “EULA” means a standard form of end-user license agreement which Supplier or its
licensors or original equipment manufacturers require purchasers or licensees of their goods, software, or services to accept as a condition of sale and use of the goods, software, or services in question. 

 

	 	2.16	Intentionally Omitted 

  

	 	2.17	Harmful Code 

 “Harmful Code” means computer viruses, worms, trap doors, time bombs,
undocumented passwords, disabling code (which is created with the intention to render Software unusable until a patch or new password is provided), or any similar mechanism or device. Notwithstanding the above, enabling keys which are provided by
Supplier to ensure conformance to product licensing restrictions shall be permitted, however, these enabling keys may not interfere with the proper use of the Software. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	2.18	Information 

 “Information”, with respect to a Party, means all of such Party’s
confidential, proprietary or trade secret information, including discoveries, ideas, concepts, know-how, techniques, processes, procedures, designs, specifications, strategic information, proposals, requests for proposals, proposed products,
drawings, blueprints, tracings, diagrams, models, samples, flow charts, data, computer programs, marketing plans, Customer Information, employee personal information, health or financial information, authentication credentials, and other technical,
financial or business information, whether disclosed in writing, orally, visually, in tangible or intangible form, including in electronic mail or by other electronic communication and further includes information that such Party obtains from a
third party under an obligation of confidentiality. 
  

	 	2.19	Material 

 “Material” means the products and equipment listed in Appendix A which may be
ordered hereunder, including apparatus, components, tools, supplies, Documentation, and hardware which may include system programs (such as operating systems, compilers and utilities that interact with and manage the Material) associated with such
Material (sometimes referred to as firmware), or Software, purchased or licensed hereunder by AT&T from Supplier and includes third party material provided or furnished by Supplier under an accepted Order. Material shall be deemed to include any
replacement parts which are provided or furnished by Supplier to AT&T under an accepted Order. 
  

	 	2.20	Notice of Completion 

 “Notice of Completion” means a written document provided by
Supplier substantially in the form of Appendix E, which is to be given only when specifically and as required by a Statement of Work, after Supplier has completed the Delivery of the Materials or Services ordered by AT&T, stating that Supplier
has completed such Delivery. Supplier’s provision of the Notice of Completion is a representation and warranty that to the best of Supplier’s knowledge the Material and Services have been tested to assure compliance and are delivered in
material compliance with the Specifications. 
  

	 	2.21	Order 

 “Order” means such paper or electronic records as AT&T may send to Supplier
for the purpose of ordering Material and Services hereunder which is mutually executed by the Parties. An example Order which is to be used by AT&T is supplied as Appendix J. 

 

	 	2.22	Services 

 “Services” means any labor or service provided pursuant to this Agreement, an
Order or a Statement of Work, including, Supplier’s installation and removal services, Maintenance, training, technical support, repair, and on-site support ancillary to the acquisition of Material, and provision of any Services-related
Material, including any related Documentation. For greater certainty, Services excludes consulting and professional services whereby enhancements, modifications or any development activities would occur. No development, enhancements, or
modifications shall be requested, performed or paid for under this Agreement. All development, enhancement and modification activities shall be negotiated and performed under a separate written agreement between the Parties. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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“Maintenance” shall mean the then-current standard support and maintenance services that Supplier supplies to its end user customers who
purchase such support (either as a part of a subscription pricing or separately) for releases, updates or any fix, patch, restoral and resolution made to Software or any revision made to Documentation, made generally available to Supplier’s
customers. 
  

	 	2.23	Software 

 “Software” means the Standard Software. 

 

	 	2.24	Special Terms and Conditions 

 “Special Terms and Conditions” means written terms and
conditions that are (a) different from or additional to the terms and conditions set forth in this Agreement, or provided in this Agreement (including the Exhibits) as terms that may be specified in an Order, (b) specially negotiated by
the Parties in reference to an Order, (c) expressed in an Order or incorporated by reference to a document attached to an Order, such as a scope of work or Statement of Work, and (d) executed by both Parties. For avoidance of doubt,
stipulations that Acceptance is subject to inspection and testing after Delivery would have the effect of delaying Acceptance of Material to a time after title to Material would pass to AT&T or Customer and, for that reason, such stipulations
are Special Terms and Conditions. 
  

	 	2.25	Specifications 

 “Specifications” means (i) Supplier’s applicable published
specifications and descriptions, including any warranty statements, and (ii) AT&T’s requirements, specifications, and descriptions specified in a Statement of Work, an Order, or an amendment to this Agreement, which shall control over
an inconsistency with Supplier’s specifications and descriptions. 
  

	 	2.26	Standard Software 

 “Standard Software” means (i) the pre-existing and then-current
computer programs licensed by Supplier to AT&T and its Customers hereunder and (ii) the computer programs independently developed or licensed by Supplier (either alone or jointly with others) during the term of this Agreement, without use
of AT&T’s or its Customers’ Information, which are licensed by Supplier to AT&T and its Customers hereunder and (iii) including, with respect to (i) and (ii), all associated Documentation. Standard Software also includes
fixes, upgrades, updates, modifications, revisions, or enhancements to such computer programs delivered to AT&T or its Customers in connection with this Agreement by way of Maintenance, all Documentation supplied together with Standard Software,
and all Third-Party Software, freeware, shareware, and open source software provided hereunder. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	2.27	Statement of Work 

 “Statement of Work” or “SOW” has the meaning
specified in the Section, “Statement of Work for Subcontracted Services.” 
  

	 	2.28	Terminate or Termination 

 “Terminate” means to put an end to this Agreement or any
Order, either (a) by one Party, pursuant to law or a provision of this Agreement, otherwise than for a breach of the other Party, or (b) by both Parties, by mutual consent. “Termination” means an exercise of a power to
Terminate. 
  

	 	2.29	Third-Party Software 

 “Third-Party Software” means any Software (i) not developed
by Supplier, its agents or contractors under this Agreement or any Order, and (ii) not owned by Supplier or AT&T or an Affiliate of AT&T. 
  

	 	2.30	Work 

 “Work” means all Material and Services, collectively, that Supplier provides
pursuant to this Agreement, an Order or a Statement of Work. 
  

	3.0	General Terms 

  

	 	3.1	Affiliate 

 An Affiliate may transact business under this Agreement and place Orders with Supplier that
incorporate the terms and conditions of this Agreement. References to “AT&T” herein (other than in this Section 3.1) are deemed to refer to an Affiliate when an Affiliate places an Order with Supplier under this Agreement, or when
AT&T places an Order on behalf of an Affiliate, or when an Affiliate otherwise transacts business with Supplier under this Agreement. An Affiliate is solely responsible for its own obligations, including, but not limited to, all charges incurred
in connection with such an Order or transaction. Nothing in this Agreement is to be construed to require AT&T to indemnify Supplier, or otherwise assume responsibility, for any acts or omissions of an Affiliate, nor is anything in this Agreement
to be construed to require any Affiliate to indemnify Supplier, or to otherwise assume any responsibility for the acts or omissions of AT&T or any other Affiliate. 
  

	 	3.2	Amendments and Waivers 

  

	 	a.	 The Parties may not amend this Agreement or an Order or a Statement of Work except by a written agreement of the Parties that identifies itself as an
amendment to this Agreement or such Order or Statement of Work and is signed by both Parties, or as otherwise expressly provided below in this Section. No waiver of any right or condition for the benefit of a Party is effective unless given in
writing and signed by the Party waiving such right or condition for its benefit. No failure or delay in exercising any right or remedy under this Agreement or an Order operates as a waiver or estoppel of any right or remedy; unless otherwise
expressly specified, no failure or delay in requiring the satisfaction of any 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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condition under this Agreement or an Order operates as a waiver or estoppel of any condition; and no course of dealing between the Parties operates as a waiver or estoppel of any right, remedy,
or condition. A waiver on one occasion is effective only in that instance, and only for the purpose for which it is given, and is not to be construed as a waiver on any future occasion or against any Affiliate other than the entity that makes such
waiver. 

  

	 	b.	AT&T’s project manager may, at any time, request changes to the scope of Work, which shall be confirmed in writing, and Supplier shall not unreasonably withhold or condition its consent. An equitable adjustment
shall be made to the charges if such change to the scope substantially or materially affects the time of performance or the cost of the Work to be performed or supplied. Such cost adjustment shall be as agreed in writing. 


 

	 	3.3	Anticipated Delays in Delivery and Performance 

 If Supplier becomes aware of any event or circumstance
that causes Supplier to anticipate a reasonably certain delay in its performance of its obligations beyond the Delivery Date scheduled in the Order, Supplier shall immediately notify AT&T of the event or circumstance and the length of the
anticipated delay. If the events or circumstances causing the anticipated delay are attributable to Supplier and not to any failure of AT&T or its Customer, then AT&T may Cancel the Order after receipt of such notification and expiration of
cure period as defined in Section 3.5.a, provided the breach has not been cured during such cure period. If the events or circumstances may be attributable to the fault of AT&T or Customer then the Delivery Date shall be extended to the
extent Supplier’s performance was delayed by the fault of AT&T or such Customer. If for any reason AT&T does not Cancel such Order after receipt of a notice under this Section and a failure to cure, then AT&T and Supplier shall
negotiate in good faith to modify the Order so as to extend the Delivery Date. If the Parties fail to reach agreement on an extended Delivery Date after negotiating for a reasonable time, or if Supplier fails to meet an extended Delivery Date,
AT&T may Cancel the Order. 
  

	 	3.4	Assignment and Delegation 

 Neither Party may assign, delegate, or otherwise transfer its rights or
obligations under this Agreement, voluntarily or involuntarily, whether by merger, consolidation, dissolution, operation of law, or any other manner, without the prior written consent of the other Party, except as follows: without securing the
consent either Party may assign this Agreement in whole or in part to any third party that assumes the operation of or otherwise acquires any substantial portion of the business of such Party affected by this Agreement or an Order; and, subject to
the written approval of AT&T, Supplier may subcontract its performance in accordance with any subcontracting plan incorporated into this Agreement or any Order (provided, however, without such approval Supplier may subcontract call center
support services in support of Services); and, both Parties may assign their respective right to receive money due hereunder, but any assignment of money will be void if (i) the assignor fails to give the non-assigning Party at least thirty
(30) days prior written notice, or (ii) the assignment purports to impose upon the non-assigning Party additional costs or obligations in addition to the payment of such money, or (iii) the assignment purports to preclude AT&T
from dealing solely and directly with Supplier in all 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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matters pertaining to this Agreement. Any assignment, delegation or transfer for which consent is required hereby and which is made without such consent given in writing will be void. This
Agreement binds and benefits both Parties and their permitted successors and assigns. 
  

	 	3.5	Cancellation and Termination 

  

	 	a.	Cancellation 

 Either Party may Cancel this Agreement or an Order for a material breach of the Agreement or the
Order (as relevant) by the other Party, if such breach is not cured within thirty (30) days of written notice of the breach. Notwithstanding anything else herein, neither Party shall Cancel this Agreement nor any Order until such Party has
first given the other Party a written notice specifying the breach that justifies Cancellation and an opportunity to cure such breach as required herein. If the breach is one that by its nature could be cured by the Party receiving such notice (no
matter how long it might take), neither Party shall Cancel unless such notice includes a written demand for cure of such breach and gives the receiving Party thirty days (or if that is not practical or sufficient given the circumstances a reasonable
period not to exceed sixty (60) days for Cancellation of an Order or ninety (90) days for Cancellation of this Agreement) in which to cure such breach. Neither Party is liable to the other Party for detriment resulting purely from a proper
Cancellation of the Agreement or any Order. 
  

	 	b.	Termination 

 Provided it pays the appropriate Termination Charges, AT&T may Terminate this Agreement or
any Order as specified below, on written notice to Supplier. 
  

	 	c.	[* * *] 

  

	 	1.	[* * *] 

  

	 	2.	[* * *] 

  

	 	3.	[* * *] 

  

	 	4.	[* * *] 

  

	 	d.	Partial Termination and Partial Cancellation 

 Whenever law or a provision of this Agreement requires AT&T
to Terminate or Cancel any Order, AT&T will Terminate or Cancel such Order either in whole or in part accordingly. If AT&T Terminates or Cancels an Order in part, AT&T shall pay only for such Materials and Services as AT&T Accepts at
prices established under the Order or, if there are none, at prices calculated on the basis of such partially Terminated or Canceled Order, and, unless a Termination Charge applies, AT&T has no obligation to pay for such Materials or Services as
AT&T does not Accept. 
  

	 	e.	Cancellation of Related Orders 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Whenever law or a provision of this Agreement permits AT&T to Cancel any Order, AT&T may also Cancel such other Orders as related to the same
transaction or series of transactions as the Order in question to the extent such other Order is materially and adversely affected by Supplier’s breach. 
  

	 	f.	Further Remedies and Obligations upon Cancellation 

 Upon Cancellation of an Order by AT&T, Supplier shall:
reimburse AT&T for any cost incurred in returning such Materials to Supplier. If AT&T returns or rejects any Material to which title has already passed, title in such Material shall revert to Supplier when Supplier satisfies its refund and
reimbursement obligations under the preceding sentences. Supplier bears the risk that such Materials may be lost or damaged in transit. 
  

	 	3.6	Compliance with Laws 

 Each Party shall comply with all relevant laws in the Territory (including all
statutes, ordinances, regulations, orders and codes, whether specifically mentioned elsewhere in this Agreement or not) attendant upon its performance under this Agreement. Supplier shall procure all approvals, bonds, certificates, insurance,
inspections, licenses, and permits that such laws require for the performance of this Agreement in the Territory. 
  

	 	3.7	Conflict of Interest 

 Supplier represents and warrants that no officer, director, employee or agent of
AT&T has been or will be employed, retained or paid a fee, or otherwise has received or will receive, any personal compensation or consideration, by or from Supplier or any of Supplier’s officers, directors, employees or agents in
connection with the obtaining, arranging or negotiation of this Agreement or other documents entered into or executed in connection with this Agreement. 
  

	 	3.8	Construction and Interpretation 

  

	 	a.	This Agreement has been prepared jointly and has been the subject of arm’s length and careful negotiation. Each Party has been given the opportunity to independently review this Agreement with legal counsel and
other consultants, and each Party has the requisite experience and sophistication to understand, interpret and agree to the particular language of its provisions. Accordingly, the drafting of this Agreement is not to be attributed to either Party.


  

	 	b.	Article, Section and paragraph headings contained in this Agreement are for reference purposes only and are not to affect the meaning or interpretation of this Agreement. The word “include” in every form means
to include without limitation by virtue of enumeration. Whenever this Agreement refers to a consent or approval to be given by either Party, such consent or approval is effective only if given in writing and signed by the Party giving approval or
consent. The singular use of words includes the plural and vice versa. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	3.9	Cumulative Remedies 

 The rights and remedies of the Parties set forth in this Agreement are not
exclusive of, but are cumulative to, any rights or remedies now or subsequently existing at law, in equity, by statute or otherwise, except in those cases where this Agreement or an Order specifies that a particular remedy is sole or exclusive, but
neither Party may retain the benefit of inconsistent remedies. No single or partial exercise of any right or remedy with respect to one breach of this Agreement or any Order precludes the simultaneous or subsequent exercise of any other right or
remedy with respect to the same or a different breach. 
  

	 	3.10	Delivery, Performance and Acceptance. 

 Notwithstanding anything stated herein, Sections (b),
(d) and (e) below relating to Acceptance/Acceptance Testing/ Rejection, etc. shall not be applicable to any Orders for Standard Software or Maintenance. Standard Software and Maintenance Services are deemed “Accepted” upon
Delivery: 
  

	a.	Unless otherwise agreed in an Order or SOW, Supplier shall deliver all Software electronically. Supplier shall deliver Material that materially conforms to Specifications. If any Materials are shipped, Supplier shall
prepay for shipment and ship, based on the lowest published price, by reliable common carrier. 

  

	b.	If a Statement of Work provides that Acceptance is subject to inspection and testing after Delivery: Supplier shall provide AT&T a Notice of Completion after Delivery; and AT&T’s Acceptance Test Period
shall commence upon (i) AT&T’s receipt of Supplier’s Notice of Completion for Services, or (ii) upon AT&T’s receipt of Material, whichever is earlier. 


 

	c.	If Material or Services are not in material compliance with the Specifications at the time of Delivery, AT&T shall so notify Supplier and provide Supplier an opportunity to cause such Material or Service to comply
with the Specifications. Supplier shall notify AT&T of its plan to take corrective action within [* * *], and shall thereafter proceed to complete its corrective action as promptly as reasonably possible, in accordance with a plan reasonably
acceptable to AT&T. After prompt corrective action, Supplier shall notify AT&T and, if a Notice of Completion was previously provided, Supplier shall provide a new Notice of Completion, and AT&T has the right to start a new Acceptance
Test Period. 

  

	d.	If the Material and Services successfully complete the Acceptance Tests during the Acceptance Test Period, AT&T will Accept the Material and Services by furnishing the Acceptance Letter to Supplier. If a Statement
of Work provides that Acceptance is subject to inspection and testing after Delivery, then Acceptance occurs when AT&T furnishes and Acceptance Letter or when the Acceptance Test Period lapses without any notification from AT&T providing a
description and valid objection to the Material or Services (e.g. that the Materials or Services fails to meet the relevant Specifications). 

  

	e.	[* * *] Unless otherwise expressly provided in the SOW, in no event does AT&T’s use of Material or Service during the Acceptance Test Period constitute Acceptance, nor is Acceptance to be deemed ever to occur
before Supplier completes its Delivery. Payment for Material or Services does not constitute Acceptance of such Materials or Services. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	3.11	Duration of Agreement 

  

	 	a.	This Agreement will continue in effect for a term expiring three (3) years from Effective Date, unless it is Cancelled or Terminated before that date. The Parties may extend the term of this Agreement beyond that
date by mutual written agreement. 

  

	 	b.	Any Order in effect on the date when this Agreement expires or is Terminated or Cancelled will continue in effect until such Order either (i) expires by its own terms or (ii) is separately Terminated or
Cancelled, prior to its own expiration, as provided in this Agreement. The terms and conditions of this Agreement shall continue to apply to such Order as if this Agreement were still in effect. 


 

	 	3.12	Entire Agreement 

 This Agreement constitutes the final, complete, and exclusive expression of the
Parties’ agreement on the matters contained in this Agreement. All prior written and oral negotiations and agreements, and all contemporaneous oral negotiations and agreements, between the Parties on the matters contained in this Agreement are
expressly merged into and superseded by this Agreement. The Parties do not intend that the provisions of this Agreement be explained, supplemented, or qualified through evidence of trade usage or any prior course of dealings or any course of
performance under any prior agreement. In entering into this Agreement, neither Party has relied upon any statement, estimate, forecast, projection, representation, warranty, action or agreement of the other Party except for those expressly
contained in this Agreement. There are no conditions precedent to the effectiveness of this Agreement other than any expressly stated in this Agreement. 
  

	 	3.13	Force Majeure 

  

	 	a.	A Party is excused from performing its obligations under this Agreement or any Order if, to the extent that, and for so long as: 

  

	 	i.	such Party’s performance is prevented or delayed by an act or event (other than economic hardship, changes in market conditions, insufficiency of funds, or unavailability of equipment and supplies) that is beyond
its reasonable control and could not have been prevented or avoided by its exercise of due diligence; and 

  

	 	ii.	such Party gives written notice to the other Party, as soon as practicable under the circumstances, of the act or event that so prevents such Party from performing its obligations. 


 

	 	b.	By way of illustration, and not by limitation, acts or events that may prevent or delay performance (as contemplated by this Section) include: acts of God or the public enemy, acts of civil or military authority,
terrorists acts, embargoes, epidemics, war, riots, insurrections, fires, explosions, earthquakes, floods, and labor disputes (even if AT&T is involved in the labor dispute). 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	c.	If Supplier is the Party whose performance is prevented or delayed, AT&T may elect to: 

  

	 	i.	Terminate, in whole or in part, this Agreement and the affected Order, without any liability to Supplier, other than Termination Charges (unless such performance was prevented or delayed more than thirty (30) days)
or 

  

	 	ii.	suspend this Agreement and the affected Order or any part thereof for the duration of the delay;; and resume performance under this Agreement or such Order when Supplier resumes its performance; and (at AT&T’s
option) extend any affected Delivery Date or performance date up to the length of time Supplier’s performance was delayed or prevented. If AT&T does not give any written notice, within thirty (30) days after receiving notice under this
Section that Supplier’s performance has been delayed or prevented, this option (ii) will be deemed to have been selected. 

  

	 	3.14	Governing Law 

 The laws of the State of New York (excluding any laws that direct the application of
another jurisdiction’s law) govern all matters arising out of or relating to this Agreement and all of the transactions it contemplates, including its validity, interpretation, construction, performance, and enforcement. Uniform Computer
Information Transactions Act (UCITA) shall not be applicable to the terms of this Agreement notwithstanding the jurisdiction or law applicable. 
  

	 	3.15	Government Contract Provisions. 

 The following provisions set forth in this Section 3.15 are
Special Terms and Conditions and may apply to the extent specified in an Order, but they shall only apply to the extent an Order specifies that the Order is pertaining to a government contract or contractor: 

 

	 	a.	To the extent that Supplier’s or AT&T’s performance is subject to certain executive orders (including E.O. 11246 and E.O. 13201) and statutes (including Section 503 of the Rehabilitation Act of 1973,
as amended; the Vietnam Era Veteran’s Readjustment Assistance Act of 1974; and the Jobs for Veterans Act) pertaining to government contractors, Supplier or AT&T (as relevant) shall: 


 

	 	1.	comply with such executive orders and statutes, and their implementing regulations, as amended from time to time; and 

  

	 	2.	fulfill the obligations of a contractor under the clauses incorporated by this Section. 

  

	 	b.	To the extent the Parties execute an Order pertaining to a government contractor, AT&T shall so specify in an Order. This Section incorporates the following clauses but only to the extent compliance is required
under such laws in connection with a Party’s performance hereunder: 

  

	 	1.	“Affirmative Action For Workers With Disabilities” (at 48 CFR §52.222-36); 

  

	 	2.	“Employment Reports On Special Disabled Veterans, Veterans Of The Vietnam Era, and Other Eligible Veterans” (at 48 CFR §52.222-37); 


 

	 	3.	“Equal Employment Opportunity” (at 48 CFR §52.222-26); 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	4.	“Equal Employment Opportunity Clause” (at 41 CFR §60-1.4(a)); 

  

	 	5.	“Equal Opportunity For Special Disabled Veterans And Veterans of the Vietnam Era” (at 41 CFR §60-250.5); 

  

	 	6.	“Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Protected Veterans, and Armed Forces Service Medal Veterans” (at 41 CFR Sec. 60-300.5); 


 

	 	7.	“Equal Opportunity For Workers With Disabilities” (at 41 CFR §60-741.5); 

  

	 	8.	“Notice Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 29 CFR § 470.2); 

  

	 	9.	“Notification Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 48 CFR §52.222-39); 

  

	 	10.	“Prohibition of Segregated Facilities” (at 48 CFR §52.222-21); 

  

	 	11.	“Small Business Subcontracting Plan” (at 48 CFR §52.219-9); and 

  

	 	12.	“Utilization Of Small Business Concerns” (at 48 CFR §52.219-8). 

  

	 	c.	If an Order is intended to include performance for the benefit of a government contract, the Order will so specify. If an Order includes a statement that performance is intended for a government contract and
incorporates additional government contracting provisions, Supplier shall also fulfill the obligations of a contractor or offeror under those additional provisions where specified in such Order. 


 

	 	3.16	Indemnity 

  

	 	a.	Supplier shall indemnify, hold harmless, and defend AT&T, its Affiliates, and their employees (“Indemnified Parties”), in accordance with this Section, against any Loss to the extent resulting from a third
party claim (i) of damage to tangible property damage or personal injury caused by Supplier [* * *] (iv) for Supplier’s gross negligence or intentional misconduct; or (v) that is a products liability claim associated with
hardware Supplied by Supplier (collectively “Claims”). Supplier’s duty to indemnify, hold harmless, and defend against Loss from any Claims shall not extend to Loss to the extent such Loss is caused by or resulting from (i) the
breach of this Agreement by or gross negligence or intentional misconduct of AT&T, an Affiliate, or any other Indemnified Party or (ii) with respect to delivery, performance, maintenance, support or availability of any Material or Services,
any obligation, remedy or liability assumed by AT&T or an Affiliate beyond those assumed by Supplier in this Agreement and in the applicable EULA with the applicable Customer. 


 

	 	b.	“Loss” means any liability, loss, claim, demand, suit, cause of action, settlement payment, cost and expense, interest, award, judgment, damages (including punitive damages), liens, fines, fees, penalties, and
Litigation Expense resulting from a Claim. “Litigation Expense” means any court filing fee, court cost, arbitration fee, and each other fee and cost of investigating or defending an indemnified claim or asserting any claim for
indemnification or defense under this Agreement, including Attorney’s Fees, other professionals’ fees, and disbursements, other than Attorney’s Fees which are to be covered by AT&T as specified in Section d. below.
“Attorney’s Fees” include fees paid to independent counsel and not in-house counsel of a Party. 


  
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information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	c.	With respect to any indemnification obligation described in this Agreement (whether in this section or others) the following shall apply: AT&T shall notify Supplier in writing, and with reasonable promptness, of any
claim, demand, suit, cause of action or legal proceeding that may give rise to a claim against Supplier for defense or indemnification. If AT&T fails to give notice, Supplier is still obligated to indemnify, hold harmless and defend AT&T,
except that Supplier is not liable for any Litigation Expense that AT&T incurs before the time when notice is given or for any Loss to the extent it could have been prevented, avoided or mitigated but for timely notice. 


 

	 	d.	With respect to any indemnification obligation described in this Agreement (whether in this section or others) the following shall apply: Supplier shall be permitted to conduct AT&T’s defense [* * *], at
Supplier’s expense, against any claim, demand, suit, cause of action or legal proceeding, whether or not litigation is actually commenced or the allegations are meritorious. AT&T shall assist Supplier, as reasonably requested by Supplier
and at Supplier’s expense (excluding the time of in-house AT&T personnel). At its own option and at AT&T’s sole expense, AT&T may employ separate counsel, including in-house counsel, to conduct AT&T’s defense against
such a claim. AT&T and Supplier shall cooperate in the defense of any such claim. Supplier may control the defense and settlement of such a claim, but if the settlement of a claim may require AT&T to admit to any wrongdoing, take any action
against its interest or pay any fee which is not covered by this indemnity, then Supplier shall not settle such claim without the consent of AT&T, and AT&T shall not unreasonably withhold or delay its consent. 


 

	 	e.	[* * *] 

  

	 	f.	[* * *] Supplier waives any immunity from indemnification that Supplier may hold, by virtue of Supplier’s compliance with its workers’ compensation obligations in any jurisdiction, even if such immunity arises
under the constitution or statutes of such jurisdiction (such as, for example, Section 35, Article II, of the Ohio Constitution and Sections 4123.74 and 4123.741 of the Ohio Revised Code). 


 

	 	3.17	Information 

  

	 	a.	 In connection with this Agreement, including Supplier’s performance of its obligations hereunder and AT&T’s receipt of Material and
Services, either Party may find it beneficial to disclose to the other Party (which may include permitting or enabling the other Party’s access to) certain of its Information. Information of a disclosing Party shall be deemed to be confidential
or proprietary only if it is clearly marked or otherwise identified by the disclosing Party as being confidential or proprietary, provided that if it is orally or visually disclosed (including Information conveyed to an answering machine, voice mail
box or similar medium), the disclosing Party shall designate it as confidential or 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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proprietary at the time of such disclosure. Notwithstanding the foregoing, a disclosing Party shall not have any such obligation to so mark or identify, or to so designate, Information that the
disclosing Party discloses to or is otherwise obtained by the other Party’s employees, contractors, or representatives (x) while located on the disclosing Party’s premises or (y) while accessing the disclosing Party’s
systems; any such Information so disclosed shall automatically be deemed to be confidential and proprietary. Additionally, the failure to mark or designate information as being confidential or proprietary will not waive the confidentiality where it
is reasonably obvious, under the circumstances surrounding disclosure, that the Information is confidential or proprietary; any such Information so disclosed or obtained shall automatically be deemed to be confidential and proprietary. For greater
certainty, Information provided by either Party to the other Party prior to the Effective Date of this Agreement in connection with the subject matter hereof, including any such Information provided under a separate non-disclosure agreement
(howsoever denominated) is also subject to the terms of this Agreement. Neither Party shall disclose such Information of the other Party under this Agreement that includes, in any form, any of the following: customer or employee personal
information, credit card and credit related information, health or financial information, and/or authentication credentials. 

  

	 	b.	With respect to the Information of the disclosing Party, the receiving Party shall: 

 1. hold
all such Information in confidence with the same degree of care with which it protects its own confidential or proprietary Information, but with no less than reasonably prudent care; 

2. restrict disclosure of such Information solely to its employees, contractors, and agents with a need to know such Information, advise such
persons of their confidentiality obligations hereunder with respect thereto, and ensure that such persons are bound by obligations of confidentiality reasonably comparable to those imposed in this Agreement; 

3. use such Information only as needed to perform its obligations or exercise its rights hereunder (and, if AT&T is the receiving Party,
to receive the benefits of the Material and Services provided to the extent necessary to exercise rights granted hereunder) under this Agreement; 

4. except as necessary under clause 3.17.b.3, not copy, distribute, or otherwise use any such information or allow anyone else to copy,
distribute, or otherwise use such Information; and ensure that any and all copies bear the same notices or legends, if any, as the originals; and 

5. upon the disclosing Party’s request, promptly return, or destroy all or any requested portion of the Information, including tangible
and electronic copies, notes, summaries, extracts, mail or other communications, and upon written request provide written certification within 15 business days to the disclosing Party that such Information has been returned or destroyed, provided
that with respect to archival or back-up copies of Information that reside on the receiving 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Party’s systems, the receiving Party shall be deemed to have complied with its obligations under this clause if it makes reasonable efforts to expunge from such systems, or to permanently
render irretrievable, such copies. 
  

	 	c.	Neither Party shall have any obligation to the other Party with respect to Information which: 


1. at the time of disclosure was already known to the receiving Party free of any obligation to keep it confidential (as evidenced by the
receiving Party’s written records prepared prior to such disclosure); 
 2. is or becomes publicly known through no wrongful act of the
receiving Party (such obligations ceasing at the time such Information becomes publicly known); 
 3. is lawfully received from a third
party, free of any obligation to keep it confidential; 
 4. is independently developed by the receiving Party or a third party, as
evidenced by the receiving Party’s written records, and wherein such development occurred without any direct or indirect use of or access to the Information received from the disclosing Party, or 

5. the disclosing Party consents in writing to be free of restriction. 

 

	 	d.	If a receiving Party is required to provide Information of a disclosing Party to any court or government agency pursuant to a written court order, subpoena, regulatory demand, or process of law, the receiving Party
must, unless prohibited by applicable law, first provide the disclosing Party with prompt written notice of such requirement and reasonable cooperation to the disclosing Party should it seek reasonable protective arrangements for the production of
such Information. The receiving Party will (i) take reasonable steps to limit any such provision of Information to the specific Information required by such court or agency, and (ii) continue to otherwise protect all Information disclosed
in response to such order, subpoena, regulation, or process of law. 

  

	 	e.	A receiving Party’s obligations with respect to any particular Information of a disclosing Party shall commence on the Effective Date and remain in effect during the term of the Agreement and extend with regard to
all Information, including after the expiration, Termination or Cancellation of this Agreement, for a period of two (2) years. Thereafter, the Parties’ obligations hereunder survive and continue in effect with respect to any Information
that is a trade secret under applicable law. 

  

	 	3.18	Infringement 

  

	 	a.	Definitions. For purposes of this section: 

  

	 	i.	“Indemnified Parties” shall mean AT&T and its Affiliates, as well as their employees and Customers, individually or collectively, as the case may be. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	ii.	“Loss” shall mean any claim, demand, suit, cause of action, settlement payment, cost and expense incurred in connection with any Claim, interest awarded, judgment, damages awarded (including punitive damages
and increased damages for willful infringement), liens, fines, fees, penalties, and Litigation Expense. “Litigation Expense” means any court filing fee, court cost, arbitration fee, and each other fee and cost of investigating or defending
an indemnified claim or asserting any claim for indemnification or defense under this Agreement, including Attorney’s Fees, other professionals’ fees, and disbursements. “Attorney’s Fees” include fees paid to independent
counsel and not in-house counsel of a Party. 

  

	 	iii.	For avoidance of doubt, the term “Materials and Services” shall include any portion or functionality of any Material(s) or Service(s). 


 

	 	b.	Obligations. 

  

	 	i.	Supplier shall indemnify, hold harmless, and defend the Indemnified Parties against any Loss to the extent resulting from a third party demand, claim or lawsuit (“Claim”) based on a claim or allegation that:


  

	 	1.	the Materials or Services, or the use, resale or sublicensing thereof in accordance with the terms and conditions of this Agreement, infringe any patent, copyright, trade mark, service mark, trade secret, or other
intellectual property right, in the Territory (including, for avoidance of doubt, direct, contributory and active inducement infringement), including, for example, any Claim of infringement based on: 


 

	 	a.	making, repair, receipt, use, importing, sale or disposal (and offers to do any of the foregoing) of Materials and Services, or 

  

	 	b.	[* * *] 

  

	 	2.	the Materials or Services, or the use, resale or sublicensing thereof in accordance with the terms and conditions of this Agreement, result in misappropriation of any trade secret, proprietary or non-public information;


 provided that Supplier shall have no obligation under this paragraph b with respect to any infringement or misappropriation
to the extent arising out of (i) any modification to any Materials or Services, not made or consented to by Supplier or its subcontractors, after they are provided by Supplier to AT&T, its Affiliate or Customer, as applicable, and the Claim
would not have arisen but for the modification (ii) the failure to use, resell or sublicense the latest version of any Software after such latest version has been made available hereunder and Supplier had notified AT&T that the latest
version addressed 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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the potential Claim, (iii) any use, resale or sublicense of any Materials not in accordance with the Documentation or the terms and conditions of this Agreement, and the Claim would not have
arisen but for such actions (iv) compliance with written specifications provided by AT&T or any Affiliate or (v) combination of the Materials or Services with products, systems, services, processes or methods not furnished by Supplier,
except as expressly provided in Section 1(b) above. Any such Loss referenced in sections 1 or 2 of this paragraph b.i, a “Covered Loss” regardless of whether such Claim is meritorious. 

 

	 	ii.	[* * *] 

  

	 	1.	[* * *] 

  

	 	2.	[* * *] 

  

	 	3.	[* * *] 

  

	 	4.	[* * *] 

  

	 	c.	Continued Use of Materials and Services. 

  

	 	i.	If (i) as a result of a Claim for which Supplier is obligated to indemnify the Indemnified Parties under this paragraph b, the use, resale or sublicensing of the Materials or Services is enjoined, or if the
Indemnified Parties’ rights under this Agreement are otherwise materially restricted or diminished, then Supplier shall or (ii) an injunction is sought or is likely (in Supplier’s judgment) to be issued against the Indemnified
Parties’ use of Materials and Services, or Material or Services are likely (in Supplier’s judgment) to become the subject of a claim of infringement, then Supplier may, in addition to its other obligations set forth in this Section, in any
case at its sole expense and at no cost to the Indemnified Parties or their customers, (x) obtain for the Indemnified Parties the right to continue using or conducting other activities with respect to (as the case may be) the Materials or
Services or (y) provide modified or replacement non-infringing Materials or Services that are equally suitable and functionally equivalent while retaining the quality of the original Materials or Services or (z) if neither (x) or
(y) is commercially practicable, accept return of the applicable Materials or Services, terminate any rights granted thereto under this Agreement or the applicable EULA, and refund a pro rata portion of any amounts previously paid for perpetual
rights to such Materials or Services, as amortized over a three (3) year period from delivery (or, for subscriptions, any amounts previously paid for any remaining unexpired portion of such subscription), and the Indemnified Parties shall cease
to use, resell or sublicense the applicable Materials or Services. 

 d. Elimination of Charges. AT&T has no
obligation to pay Supplier any charges under this Agreement for the purchase, use, or maintenance of Materials or Services after such time as the Indemnified Parties cease to use them pursuant to clause (z) of paragraph c.i. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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e. Procedures Relating to Indemnification. The Parties shall follow the procedures and comply with the obligations respecting
indemnification provided in the Section entitled “Indemnity”, including paragraph d thereof (except that, with respect to a Combination Claim, paragraph b.ii above shall govern to the extent it conflicts with such paragraph d). In the
event of any conflict between this Section 3.18 and the Section entitled “Indemnity”, the provisions of this Section 3.18 shall prevail. 

Forbidden Settlements. In no event shall Supplier settle any Combination Claim or other Claim in whole or in part in a manner that would amount to
Supplier paying less than its determined Proportionate Share, or that would require AT&T to admit to any wrongdoing, take any action against its interest not required by this Agreement or pay any fee which is not covered by this indemnity. 

 

	 	3.19	Insurance 

  

	 	a.	With respect to Supplier’s performance under this Agreement, and in addition to Supplier’s obligation to indemnify, Supplier shall at its sole cost and expense: 


 

	 	i.	maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law: 

  

	 	1.	at all times during the term of this Agreement and until completion of all Work associated with this Agreement, whichever is later; and 


 

	 	2.	with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with this Agreement, whichever is later. If a
“claims-made” policy is maintained, the retroactive date must precede the commencement of Work under this Agreement; 

  

	 	ii.	[* * *] 

  

	 	iii.	procure the required insurance from an insurance company eligible to do business in the state or states where Work will be performed and having and maintaining a Financial Strength Rating of “A-” or better and
a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’ Compensation insurance, Supplier may procure insurance
from the state fund of the state where Work is to be performed; and 

  

	 	iv.	deliver to AT&T certificates of insurance stating the types of insurance and policy limits. Supplier shall provide or will endeavor to have the issuing insurance company provide at least thirty (30) days
advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T. Supplier shall deliver such certificates: 

  

	 	1.	prior to execution of this Agreement and prior to commencement of any Work; 

  

	 	2.	prior to expiration of any insurance policy required in this Section; and 

  

	 	3.	for any coverage maintained on a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with this Agreement, whichever is later.



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	b.	The Parties agree that: 

  

	 	i.	the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of Supplier’s obligation to maintain the insurance required under
this Agreement; 

  

	 	ii.	the insurance required under this Agreement does not represent that coverage and limits will necessarily be adequate to protect Supplier, nor be deemed as a limitation on Supplier’s liability to AT&T in this
Agreement; 

  

	 	iii.	Supplier may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and 


 

	 	iv.	Supplier is responsible for any deductible or self-insured retention. 

  

	 	c.	The insurance coverage required by this Section includes: 

  

	 	i.	Workers’ Compensation insurance with benefits afforded under the laws of any state in which the Work is to be performed and Employers Liability insurance with limits of at least: 


$500,000 for Bodily Injury - each accident 

$500,000 for Bodily Injury by disease - policy limits 

$500,000 for Bodily Injury by disease - each employee 

To the fullest extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates, and their
directors, officers and employees. 
 In states where Workers’ Compensation insurance is a monopolistic state-run system,
Supplier shall add Stop Gap Employers Liability with limits not less than $500,000 each accident or disease. 
  

	 	ii.	Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage, covering liability arising from premises, operations,
personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least: 


$2,000,000 General Aggregate limit 

$1,000,000 each occurrence limit for all bodily injury or property damage incurred in any one (1) occurrence 

$1,000,000 each occurrence limit for Personal Injury and Advertising Injury $2,000,000 Products/Completed Operations Aggregate limit 

$1,000,000 each occurrence limit for Products/Completed Operations 

The Commercial General Liability insurance policy must: 

1. include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Supplier shall provide a copy of the
Additional Insured endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the
Additional Insured endorsement must be provided within sixty (60) days of execution of this Agreement and within sixty (60) days of each Commercial General Liability policy renewal; 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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2. include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees; and 

3. be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T. 

 

	 	iii.	Business Automobile Liability insurance with limits of at least $1,000,000 each accident for bodily Injury and property damage, extending to all owned, hired, and non-owned vehicles. 


 

	 	iv.	Umbrella/Excess Liability insurance with limits of at least $1,000,000 each occurrence with terms and conditions at least as broad as the underlying Commercial General Liability, Business Auto Liability, and
Employers Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T. 


 

	 	v.	Professional Liability (Errors & Omissions) insurance with limits of at least $1,000,000 each claim or wrongful act. 


 

	 	3.20	Invoicing and Payment 

  

	 	a.	Supplier shall render a correct invoice in duplicate promptly after completing Delivery of all Material or Services required by the Order (unless the Order or an Appendix specifies that Supplier may submit invoices for
progress payments prior to Acceptance, as provided below). The invoice must specify in detail (i) quantities of each ordered item, (ii) unit prices of each ordered item, (iii) whether the item is taxable and the amount of tax per
item, (iv) item and commodity codes, (v) total amounts for each item, (vi) total amount of applicable sales or use taxes, (vii) discounts, (viii) shipping charges (if any, unless shipment is FOB Origin), (ix) total
amount due, and (x) Software right-to-use fees as either “initial operating system license” or “other.” Except as provided in the provision for progress payments, AT&T shall pay Supplier within [* * *] after Acceptance
(as determined under the Section entitled “Delivery, Performance and Acceptance”). If AT&T disputes any invoice rendered or amount paid (in good faith with reasonable cause), AT&T shall so notify Supplier. The Parties shall use
their best efforts to resolve invoicing and payment disputes expeditiously, and AT&T is not obligated to make any payment against a disputed or incorrect invoice until the dispute is resolved or the error corrected. Invoices received by AT&T
more than one (1) year after the Delivery of Material or Services are untimely and AT&T has no obligation to pay such invoices. 

  

	 	b.	Invoices for or including freight charges must be accompanied by legible copies of prepaid freight bills, express receipts or bills of lading supporting the invoice amounts. Such invoices must include
(i) carrier’s name, (ii) date of shipment, (iii) number of pieces, (iv) weight, and (v) freight classification. 

  

	 	c.	AT&T may deduct any setoff that it may have against Supplier from amounts due or to become due to Supplier hereunder. Supplier shall pay any amount due to AT&T or its Affiliates hereunder that is not applied
against the invoiced amounts within [* * *] after written demand by AT&T. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	d.	If an Order or an Appendix specifies that Supplier may submit invoices for progress payments prior to Acceptance, Supplier is permitted to submit invoices at the end of each month and AT&T shall make progress
payments to Supplier [* * *] after receipt of such invoices. Such progress payments are not to exceed ninety percent (90%) of the price of satisfactorily completed Work at the time of billing, as determined by AT&T. Supplier shall
earmark and apply such progress payments to expenses incurred for Services or Material used in performance of the Order for AT&T. 

  

	 	3.21	Licenses and Patents. 

 No license, express or implied, is granted under this Agreement to Supplier for
any patent, trademark, copyright, trade secret or any other intellectual property or application therefor which is now or may hereafter be owned by AT&T or its Affiliates. 

 

	 	3.22	Limitation of Damages 

 NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, EXCEPT FOR
LIABILITY ARISING OUT OF [* * *], NEITHER PARTY SHALL BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR: (A) AMOUNTS THAT IN THE AGGREGATE ARE
IN EXCESS OF THE LIMITATION AMOUNT (AS DEFINED BELOW) OR (B) ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE OR LOST DATA. AS USED IN THIS SECTION, THE “LIMITATION AMOUNT” MEANS [* * *], BUT NOT LESS THAN
[* * *]. 
  

	 	3.23	Intentionally omitted 

  

	 	3.24	[* * *] 

 [* * *] 
  

	 	3.25	Non-Exclusive Market 

 This Agreement does not grant Supplier any right or privilege to provide to
AT&T any Material and Services of the type described in or purchased under this Agreement. Except for obligations arising under an Order, this Agreement does not obligate AT&T to purchase or license any such Material or Services. AT&T
may contract with other manufacturers and vendors for the procurement or trial of Material and Services comparable to those described in or purchased under this Agreement, and AT&T may itself perform such Services and Supplier may supply and
distribute directly and indirectly Material and Services to third parties through other channels. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	3.26	Notices 

  

	 	a.	Each Party giving or making any notice, consent, request, demand, or other communication (each, a “Notice”) pursuant to this Agreement must give the Notice in writing and use one of the following methods, each
of which for purposes of this Agreement is a writing: in person; first class mail with postage prepaid; Express Mail, Registered Mail, or Certified Mail (in each case, return receipt requested and postage prepaid); internationally recognized
overnight courier (with all fees prepaid); facsimile; or email. If Notice is given by e-mail, it must be confirmed by a copy sent by any one of the other methods. Each Party giving Notice shall address the Notice to the appropriate person (the
“Addressee”) at the receiving Party at the address listed below: 

 Supplier 

Mobile Iron, Inc. 
 815A East
Middlefield Road 
 Mountain View, CA 94043 

Sunnyvale, CA 94089 
 Attn: Legal;
ATT Contract Manager 
 Email Address: [* * *] 

Business Number: 408-782-7200 

Fax Number: 408-625-7331 

AT&T 
 AT&T 

1010 Pine Street, 1-E-108 
 Saint
Louis, MO 63101 
 Attn: Anthony Cohen 

Email Address: [* * *] 
 Business
Number: [* * *] 
 Fax Number: [* * *] 
  

	 	b.	A Notice is effective only if the Party giving notice has complied with the foregoing requirements of this Section and the Addressee has received the notice. A Notice is deemed to have been received as follows:


  

	 	1.	If a Notice is delivered by first class mail, five (5) days after deposit in the mail; 

  

	 	2.	If a Notice is furnished in person, or sent by Express Mail, Registered Mail, or Certified Mail, or internationally recognized overnight courier, upon receipt as indicated by the date on the signed receipt;


  

	 	3.	If a Notice is sent by facsimile, upon receipt, by the Party giving or making the Notice, of an acknowledgment or transmission report generated by the machine from which the facsimile was sent, indicating that the
facsimile was sent in its entirety to the Addressee’s facsimile number; and 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	4.	If a Notice is sent by e-mail, upon successful transmission to the receiving machine, if such Notice is sent in time to allow it to be accessible by the Addressee before the time allowed for giving such notice expires,
and a confirmation copy is sent by one of the other methods. 

  

	 	c.	The addresses and facsimile and telephone numbers to which notices or communications may be given to the Addressees of either Party may be changed by written notice given by such Party to the other pursuant to this
Section. 

  

	 	3.27	Order of Precedence 

 The terms of this Agreement govern all Orders for Materials and Services that
AT&T may place with Supplier while this Agreement remains in effect. The Parties may not vary or supplement the terms of this Agreement, in connection with any Order, except by Special Terms and Conditions that both Parties have agreed upon.
When Special Terms and Conditions are included in an Order and agreed upon, such take precedence over any inconsistent term of this Agreement, but only with reference to the transaction governed by that Order, and Special Terms and Conditions in an
Order have no other force or effect. This Agreement supersedes all other pre-printed or standardized provisions that may otherwise appear in any other paper or electronic record of either Party (such as standards terms on purchase order or other
order forms, advance shipping notices, invoices, time sheets, packages, and shrink wrap terms and click wrap terms (except for those referenced herein)). 
  

	 	3.28	Orders 

 AT&T may order Material and Services by submitting Orders in connection with this Agreement
that are substantially in the form of Appendix J, specifying the following information: 
  

	 	1.	A description of the Services and Material, amounts ordered, including any numerical/alphabetical identification referenced in the applicable price list and the device counts; 


 

	 	2.	The Delivery Date; 

  

	 	3.	The applicable price(s); 

  

	 	4.	The location at which the Material is to be Delivered, or the site where Services will be rendered; 

  

	 	5.	The location to which invoices are to be sent for payment; 

  

	 	6.	AT&T’s Order number and Point of Sale information; and 

  

	 	7.	The name of the Affiliate ordering Materials and Services. 

  

	 	8.	The name of the Customer to whom the Materials and Services will be resold or sublicensed. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	3.29	Ownership of Work Product 

 The Parties agree that Services exclude consulting and
professional services whereby enhancements, modifications or any development activities will occur. Therefore, the Parties do not anticipate that Work Product (as defined below) will be developed under this Agreement, and the Parties agree to
negotiate a separate agreement should the Parties contemplate that development work will be required. However, the following shall apply in the event Work Product is created and the Parties fail to negotiate a separate agreement: 

Excluding Standard Software and the Services performed by Supplier as a part of its general and customary installation and training, and its generally and
commercially available Maintenance, ownership and all rights in all custom software, content, developments, inventions or deliverables created pursuant to the Services set forth in an Order that: (i) Supplier has charged AT&T or AT&T
has otherwise paid any monies or other value to develop (which, for purposes of clarification, shall not include payment of license fees for Standard Software or fees for Maintenance); or (ii) are created in accordance with written
specifications provided by AT&T or its Customer where such specifications describe the implementation (“Work Product”), including all rights in any trademarks, patents, copyrights, data, trade secrets and other intellectual property
rights thereto, hereby vests exclusively in AT&T regardless of whether Work Product was created solely by Supplier or jointly by the Parties. Work Product does not include software, content, data, inventions, developments or
deliverables to the extent developed by Supplier either: (i) prior to the Effective Date of this Agreement, or (ii) independently of the performance of its obligations under this Agreement where (i) and (ii) are without use of
any Information provided by or on behalf of AT&T (“Supplier Materials”). The Parties expressly agree to consider as a “work made for hire” any Work Product which qualifies as such under the laws of the United States or other
jurisdictions. To the extent the Work Product does not qualify as a “work made for hire” or where AT&T deems necessary for any other reason, Supplier hereby assigns to AT&T all such right, title and interest in such Work Product,
Supplier agrees to provide all reasonable assistance, including providing technical information relating to the Work Product and executing all documents of assignment and other documents (and cause its agents, contractors, subcontractors, employees
and others to provide such assistance and information and execute such documents) which AT&T may deem necessary or desirable to perfect its ownership interest in such Work Product, including executing trademark, patent or copyright applications
in such Work Product. If the Work Product contains Supplier Materials or any third party materials Supplier or others on its behalf previously or independently developed, Supplier grants to AT&T, or agrees to obtain for AT&T, an
unrestricted, perpetual, worldwide, royalty-free license to use, copy, modify, distribute, publicly display, publicly perform, import, manufacture, have made, sell, offer to sell (whether directly or through channels of distribution), exploit and
sublicense such materials (and have others do any of the foregoing acts on AT&T’s behalf) solely to the extent they are needed for AT&T to exercise its rights in the Work Product. For the purpose of clarity, where Work Product involves
the modification of or additions to the Standard Software, the Work Product shall not be deemed to include or contain Standard Software other than such modifications or additions, but AT&T and its Customers will have the right to use Standard
Software that is licensed in accordance with the provisions of this Agreement with such modifications or additions at no additional charge. Any such license shall include AT&T’s right to grant an unrestricted, royalty-free license to its
Affiliates for the purposes stated herein. Supplier shall place a copyright or other proprietary notice on the Work Product at AT&T’s request. The Work Product shall constitute AT&T’s Information under this Agreement. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	3.30	Price Revision 

  

	 	a.	Supplier’s current price list is attached as Appendix B. Changes to this price list must be preceded by a minimum of [* * *] prior written notice to AT&T unless specified otherwise in the Statement of Work or
Order. Orders received by Supplier prior to the effective date of a price increase will be invoiced at the prices in effect at the time the Order is accepted by Supplier. In the event that the list price of any item of Material is decreased, the new
lower list price will apply, but only to Material which has not yet been delivered as of the effective date of the list price decrease. Upon request, Supplier will extend the then current list prices for a period of up to [* * *] for outstanding
bids or quotes in which AT&T has committed Material, provided AT&T submits to Supplier relevant information regarding such bid(s) or quote(s). 

  

	 	3.31	Publicity 

 Except as may be expressly permitted under another agreement with AT&T, Supplier shall
not use AT&T’s or its Affiliates’ names, trademarks, service marks, designs, logos or symbols (“AT&T Marks”) as trademarks or service marks. Nor shall Supplier use any language or pictures which could in AT&T’s
reasonable judgment imply AT&T’s or its Affiliates’ endorsement by AT&T or its Affiliates or any of its or their employees, in any (i) written, electronic, or oral advertising or presentation, or sales meeting, or
(ii) brochure, newsletter, book, electronic database, testimonial quotation, thank you letter, reference letter or other communication of whatever nature ((i) and (ii), collectively “Communications”), without AT&T’s prior
written consent which may be granted or withheld in its sole discretion. Supplier must submit to AT&T for written approval, prior to publication or other use, all Communications that mention or display AT&T Marks or that contain any symbols,
pictures or language from or by which a connection to said AT&T Marks could reasonably be inferred or implied, where such Communications could reasonably imply such endorsement. 

 

	 	3.32	Quality Assurance 

  

	 	a.	In addition to its obligations under the Section entitled “Warranty,” Supplier represents and warrants that: 

  

	 	1.	all processes utilized to produce Material and provide Services are controlled and adequate to Deliver consistent with Specifications and this Agreement; 


 

	 	2.	to the extent subcontractors are used by Supplier to deliver Materials and Services, Supplier has evaluated the process controls of its subcontractors and vendors and has determined that they are adequate to Deliver
Materials and Services consistent with Specifications and this Agreement; and 

  

	 	3.	all Material and Services are subjected to the above-mentioned process controls. 

 For
information purposes only, excellent Quality Management System guidance can be found in TL 9000 and ISO 9001. Copies of ISO 9001 may be ordered through the American Society for Quality at 800.248.1946. Copies of TL 9000 Handbooks may be ordered
through the QuEST Forum web site at www.tl9000.org. Select the Handbook’ link from the TL 9000 home page, which will direct you to the TL 9000 Handbooks purchase page. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	b.	Throughout the term of this Agreement, Supplier shall periodically evaluate process controls to verify whether each is still adequate to Deliver Material and Services consistent with Specifications and this Agreement.
AT&T reserves the right to request a review of such process controls throughout the term of this Agreement. 

  

	 	c.	If Supplier or AT&T, at any time during the term of this Agreement, reasonably determines that the process controls are insufficient to meet the obligations herein, then at no additional charge to AT&T, Supplier
shall 

 1. provide to AT&T a quality plan to remedy such insufficient Quality Process. Such quality plan shall include
the following information, in detail: 
 i. a schedule for achieving an adequate Quality Process; and 

ii. the actions that will achieve and remedy such insufficiencies. 

2. Should remedy efforts described above fail to address insufficiencies within [* * *] or upon AT&T’s notification to Supplier that
remedy efforts are insufficient, whichever is earlier, or within a time period as mutually agreed, Supplier shall engage a third party consultant to perform quality control or quality assurance activities. Supplier shall provide AT&T or
AT&T’s agent with notice of such engagement, including the name of the third party consultant, and shall provide AT&T or AT&T’s agent with cooperative assistance to such consultant. 

 

	 	d.	If reasonably requested by AT&T Supplier shall: 

 1. provide performance measurements
periodically that demonstrate compliance with the Specifications and this Agreement. 
 2. The Parties shall mutually agree upon appropriate
performance measurements. 
  

	 	e.	Nothing contained in this Clause, “Quality Assurance,” will diminish Supplier’s obligation to Deliver Material and perform Services in conformance to Supplier’s obligations in this Agreement.


  

	 	3.33.A  Records	and Audits 

  

	 	a.	Supplier shall maintain complete and accurate records, in order for AT&T to verify via AT&T Audits: 

  

	 	1.	the accuracy and integrity of its invoices and AT&T’s payment obligations hereunder; 

  

	 	2.	that the Work charged for was actually performed; 

  

	 	3.	that the Services have been and are being provided in accordance with this Agreement; 

  

	 	4.	the performance of its Subcontractors and agents with respect to any portion of the Services; and 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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that Supplier and its Subcontractors and agents are meeting applicable regulatory and legal requirements. For purposes of this Section,
“Subcontractors” shall include Subcontractors regardless of their tier. 
 b. Supplier shall provide and shall require that its
Subcontractors and agents provide to AT&T, its auditors (including internal audit staff and external auditors), and governmental authorities, access at all reasonable times and upon reasonable notice to: 

 

	 	1.	Supplier employees and Subcontractor and agent employees providing the Services or any portion thereof; and 

  

	 	2.	the Supplier and Subcontractor records pertaining to the Services specified in Section 3.33A(a). 

  

	 	3.	such financial records relating to the invoices and payment obligations and supporting documentation pertaining to the Services as may be reasonably requested by AT&T and its auditors to enable them to audit the
performance of the Services (collectively, “AT&T Audits”). Any external auditors utilized by AT&T for AT&T Audits shall be nationally recognized auditing firms under confidentiality obligations consistent with those stated in
this Agreement. 

  

	 	c.	The scope of AT&T Audits shall also include: 

  

	 	1.	supporting information and calculations regarding invoices and compliance with service requirements; 


AT&T’s access to the records and other supporting documentation shall include the right to inspect and photocopy Supplier’s
documentation and the documentation of its Subcontractors and agents, and the right to retain copies thereof outside of their physical location with appropriate safeguards, If such retention is deemed reasonably necessary by AT&T. 

 

	 	d.	AT&T Audits may be conducted once a year (or more frequently if requested by governmental authorities who regulate AT&T’s business, if required by applicable law or if auditors require follow-up access to
complete audit inquiries or if an audit uncovers any problems or deficiencies), upon at least five (5) business days advance notice (unless otherwise mandated by law). Supplier will cooperate, and will ensure that its Subcontractors and agents
cooperate, in the AT&T Audits, will make the information reasonably required to conduct the AT&T Audits available on a timely basis. 

  

	 	e.	If, as a result of an AT&T Audit, AT&T determines that Supplier overcharged AT&T, then AT&T will notify Supplier of the amount of such overcharge and Supplier will promptly pay to AT&T the amount of
the overcharge along with interest from the date of the overcharge. If any such AT&T Audit reveals an overcharge to AT&T during any 12-month period exceeding [* * *] of all charges in the aggregate paid by AT&T hereunder during such
period, then Supplier will reimburse AT&T for the reasonable cost of such AT&T Audit. If, as a result of an AT&T Audit, AT&T determines that Supplier has not performed or has unsatisfactorily performed any obligation under this
Agreement, then Supplier will promptly remedy the non-performance or unsatisfactory performance. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	f.	Supplier will maintain and retain the records set forth in Subsection (a) during the term of the Agreement and for three (3) years thereafter (unless a discovery or legal hold request is made with respect to
such records, in which case Supplier shall retain such records until AT&T notifies Supplier that such discovery or legal hold request has expired). Upon notification by AT&T of a discovery or legal hold request, Supplier shall reasonably
cooperate with such request and immediately preserve any Supplier records covered by such request and, unless Supplier in good faith seeks a protective order, promptly provide such Supplier records requested by AT&T related to the inquiry. If
requested by Supplier in connection with any such discovery or legal hold request, AT&T shall seek a protective order for any such materials provided by Supplier or otherwise limit or condition discovery or disclosure. 


 

	 	g.	Except as provided in Subsection (d), all reasonable out-of-pocket costs and expenses incurred by AT&T in connection with an AT&T Audit shall be paid by AT&T. Supplier shall be solely responsible for all
costs and expenses incurred by Supplier in connection with its obligations under this Section. 

  

	 	h.	Supplier shall contractually require all Subcontractors and agents who perform any part of the Services to comply with the applicable provisions of this Section. 


 

	 	3.33.B  Resale	of Material and Services 

 Subject to the terms and conditions of this Agreement, Supplier shall sell or
license to AT&T, as applicable, the Material and Services set forth in Appendix A during the Term of this Agreement. Supplier hereby grants AT&T the right and license to resell or sublicense (pursuant to the terms of Supplier’s EULA),
as applicable, such Material, (which may include Standard Software) and Services that are provided by Supplier or any Approved Source to AT&T Customers under this Agreement. 

Any Standard Software delivered by Supplier to AT&T hereunder, Is licensed and not sold. 

To the extent Standard Software is provided hereunder, AT&T’s (and its Affiliates) right and license to resell or sublicense, as applicable, such
Material and Services only grants to AT&T (and its Affiliates) a license to resell or sublicense such Standard Software as expressly permitted hereunder and to permit delivery of Standard Software to Customers only subject to Supplier’s
then current EULA and Supplier does not transfer any other right, title or interest in any such Standard Software, as defined herein, to AT&T, Affiliates or any Customer. Supplier’s EULA shall be provided to each Customer in connection with
the resale and delivery of Standard Software. Except as expressly granted herein or under a EULA, Supplier and its licensors retain all right, title and interest relating to the Standard Software. AT&T, Affiliates and its or their Customers are
not entitled to receive any source code or source documentation relating to Standard Software. AT&T and Affiliates shall not (and shall not grant any third party the right to): [* * *] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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AT&T shall not grant rights to Standard Software to Customers which are beyond the features/functionality licensed, device count licensed, the term
licensed and/or beyond any other limitation specified in the relevant Order or this Agreement. 
  

	 	3.34	Severability 

 If any provision of this Agreement or any Order or Statement of Work is determined to be
invalid, illegal, or unenforceable, the Parties agree the remaining provisions of this Agreement or such Order or Statement of Work shall remain in full force if both the economic and legal substance of the transactions contemplated by this
Agreement or such Order or Statement of Work are not affected in any manner that is materially adverse to either Party by severing the provision determined to be invalid, illegal, or unenforceable. 

 

	 	3.35	Survival of Obligations 

 Obligations and rights under this Agreement, an Order or Statement of Work,
which by their nature would reasonably continue beyond the Termination, Cancellation or expiration of this Agreement, an Order or Statement of Work (including those in the Sections entitled “Compliance with Laws,” “Information,”
“Indemnity,” “Infringement,” “Insurance,” “ Licenses and Patents,” “Ownership of Work Product,” “Publicity,” “Resale of Material and Services” and “Warranty”) will
survive the Termination, Cancellation or expiration of this Agreement or such Order. 
  

	 	3.36	Taxes 

  

	 	a.	Supplier shall invoice AT&T the amount of any federal excise taxes and state and local sales taxes imposed upon the sale or license of Material and provision of Services under this Agreement. All such taxes must be
stated as separate items on a timely invoice listing the taxing jurisdiction imposing the tax. Installation, labor and other non-taxable charges must be separately stated. AT&T shall pay all applicable taxes to Supplier that are stated on and at
the time the Material or Services invoice is submitted by Supplier. Supplier shall remit taxes to the appropriate taxing authorities. Supplier shall honor tax exemption certificates, and other appropriate documents, which AT&T may submit,
pursuant to relevant tax provisions of the taxing jurisdiction providing the exemption. 

  

	 	b.	Supplier shall pay any penalty, interest, additional tax, or other charge that may be levied or assessed as a result of the delay or failure of Supplier, for any reason, to pay any tax or file any return or information
required by law, rule or regulation or by this Agreement to be paid or filed by Supplier. 

  

	 	c.	 Upon AT&T’s request, the Parties shall consult with respect to the basis and rates upon which Supplier shall pay any taxes or fees for which
AT&T is obligated to reimburse Supplier under this Agreement. If AT&T determines that in its opinion any such taxes or fees are not payable, or should be paid on a basis less than the full price or at rates less than the full tax rate,
AT&T shall notify Supplier in writing of such determinations, Supplier shall make payment in accordance with such determinations, and AT&T shall be responsible for such determinations. If




  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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collection is sought by the taxing authority for a greater amount of taxes than that so determined by AT&T, Supplier shall promptly notify AT&T. If AT&T desires to contest such
collection, AT&T shall promptly notify Supplier. Supplier shall cooperate with AT&T in contesting such determination, but AT&T shall be responsible and shall reimburse Supplier for any tax, interest, or penalty in excess of
AT&T’s determination. 

  

	 	d.	If AT&T reasonably determines that it has reimbursed Supplier for any taxes in excess of the amount that AT&T is obligated to reimburse Supplier, AT&T and Supplier shall consult to determine the appropriate
method of recovery of such excess reimbursements. Supplier shall credit any excess reimbursements against tax reimbursements or other payments due from AT&T if and to the extent Supplier can make corresponding adjustments to its payments to the
relevant tax authority. At AT&T’s request, Supplier shall timely file any claims for refund and any other documents required to recover any other excess reimbursements, and shall promptly remit to AT&T all such refunds and interest
received. 

  

	 	e.	If any taxing authority advises Supplier that it intends to audit Supplier with respect to any taxes for which AT&T is obligated to reimburse Supplier under this Agreement, Supplier shall (i) promptly so notify
AT&T, (ii) afford AT&T an opportunity to participate on an equal basis with Supplier in such audit with respect to such taxes and (iii) keep AT&T fully informed as to the progress of such audit. Each Party shall bear its own
expenses with respect to any such audit, and the responsibility for any additional tax, interest or penalty resulting from such audit is to be determined in accordance with the applicable provisions of this Taxes Section. Supplier’s failure to
comply with the notification requirements of this Taxes Section will relieve AT&T of its responsibility to reimburse Supplier for taxes only if Supplier’s failure materially prejudiced AT&T’s ability to contest imposition or
assessment of those taxes. 

  

	 	f.	In addition to its rights under Subsections c., d., and e. above with respect to any tax or tax controversy covered by this Taxes Section, AT&T is entitled to contest, pursuant to applicable law and tariffs, and at
its own expense, any tax previously invoiced that it is ultimately obligated to pay. AT&T is entitled to the benefit of any refund or recovery of amounts that it has previously paid resulting from such a contest. Supplier shall cooperate in any
such contest, but AT&T shall pay all costs and expenses incurred in obtaining a refund or credit for AT&T. 

  

	 	g.	If either Party is audited by a taxing authority or other governmental entity in connection with taxes under this Taxes Section, the other Party shall reasonably cooperate with the Party being audited in order to
respond to any audit inquiries in an appropriate and timely manner, so that the audit and any resulting controversy may be resolved expeditiously. 

  

	 	h.	 AT&T and Supplier shall reasonably cooperate with each other with respect to any tax planning to minimize taxes. The degree of cooperation
contemplated by this section is to enable any resulting tax planning to be implemented and 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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includes, but is not limited to: Supplier delivering the Software at a location selected by AT&T provided it is within the Territory, and Supplier Delivering all of the Software in electronic
form. AT&T shall bear all reasonable external (paid to third parties), additional expenses incurred by Supplier to comply with the provisions of this subsection, but AT&T’s advance written consent is required whenever these expenses for
any Software item or update are expected to exceed [* * *] or [* * *] of the cost of the item or update, whichever is less. Supplier’s cooperation is not an agreement with, or guarantee of, the taxability or non-taxability of the transaction.


  

	 	3.37	Third Party Administrative Services 

 Supplier acknowledges that a third party administrator will perform
certain administrative functions for AT&T in relation to this Agreement. Such administrative functions may include: 
  

	 	a.	Collecting and verifying certificates of insurance; 

  

	 	b.	Providing financial analysis; 

  

	 	c.	If applicable, verifying certifications under the Section entitled “Utilization of Minority, Women, and Disabled Veteran Owned Business Enterprises”; and 


 

	 	d.	Collecting and verifying Supplier profile information. 

 Supplier shall cooperate with such third party
administrator in its performance of such administrative functions and shall provide such data as from time to time the third party administrator may request. Further, notwithstanding any other provision of this Agreement, Supplier agrees that
AT&T may provide any information regarding Supplier to such third party administrator. Supplier agrees to pay the third party administrator an annual fee for the performance of these administrative functions, which annual fee shall not exceed
[* * *] and a one time set-up fee of [* * *]. 
  

	 	3.38	Title and Risk of Loss 

 Title to Material purchased, but not to Material licensed, passes to AT&T
and/or its Customer when possession of the Material passes from Supplier or its intermediary to the carrier. Risk of losses passes to AT&T when possession of Material passes from the carrier at the destination. If this Agreement or an Order
calls for Supplier to perform additional Services at destination (such as installation, configuration, or modification), then Supplier assumes and shall assume the risk of loss and damage to the Material resulting from and during the performance of
such additional Services. 
  

	 	3.39	Intentionally Omitted 

  

	 	3.40	Warranty 

  

	 	a.	 Maintenance: Standard Software and Maintenance Services: AT&T will make no warranty, guarantee, or representation, whether written or oral, on
Supplier’s behalf beyond Supplier’s then current standard End User warranty for such Software and Maintenance Services which Supplier provides directly to the Customers as described in the relevant EULA which governs. Warranties on




  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Standard Software and Maintenance Services will flow directly from Supplier to Customer and AT&T will not be a party to any such EULA or Standard Maintenance Services agreements.


  

	 	b.	Standard Software: For a period of [* * *], Supplier warrants that such Software substantially conforms to Specifications. AT&T’s sole and exclusive remedy under this limited warranty will be, for Supplier to,
repair or replace nonconforming Software, or if repair or replacement is not possible, to refund the fees paid by AT&T for such non-conforming Software. 

  

	 	c.	Services: For a period of [* * *], Supplier warrants to AT&T that any Services provided hereunder will be performed in professional manner, in material compliance with the Specifications to AT&T’s or its
Customer’s reasonable satisfaction, and with the care, skill, and diligence, and in accordance with the applicable standards, currently recognized in Supplier’s profession or industry. If Supplier fails to meet applicable professional
standards, Supplier will, without additional compensation, promptly correct or revise any errors or deficiencies in the Services furnished hereunder. 

  

	 	d.	Material: For a period of [* * *], Supplier warrants that such Material will be free from defects in material and workmanship under normal use. AT&T’s sole and exclusive remedy and the entire liability of
Supplier under the forgoing limited warranty is that Supplier or its service center will repair the Material or if repair is not possible, replace the Material within the warranty period and according to the replacement process described in the
Warranty Card (if any), or if no Warranty Card, as described in the Maintenance Agreement (Appendix R3) (the “RMA Procedures”). Supplier replacement parts used in Hardware replacement may be new or reconditioned or refurbished.
Supplier’s obligations hereunder are conditioned upon the return of affected Hardware in accordance with Supplier’s or its service center’s then-current RMA Procedures. 


 

	 	e.	Supplier represents and warrants that: 

  

	 	1.	As of the Effective Date of this Agreement, there are no actions, suits, or proceedings, pending or to Supplier’s knowledge threatened, which will have a material adverse effect on its ability to fulfill its
obligations under this Agreement; 

  

	 	2.	Supplier will immediately notify AT&T if, during the term of this Agreement, Supplier becomes aware of any action, suit or proceeding, pending or threatened, which may have a material adverse effect on
Supplier’s ability to fulfill the obligations under this Agreement or any Order; 

  

	 	3.	Supplier has all necessary skills, rights, financial resources and authority to enter into this Agreement and related Orders, including the authority to provide or license the Material or Services if Supplier does not
solely own all intellectual property rights in such Material or Services; 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	4.	[* * *] 

  

	 	5.	As of the Effective Date of the Statement of Work or Order, no consent, approval or withholding of objection is required from any entity, including any governmental authority with respect to the entering into or the
performance of this Agreement or any Order; 

  

	 	6.	The Material and Software will be provided free of any lien or encumbrance of any kind (other than restrictions expressly set forth herein); 


 

	 	7.	Supplier will be fully responsible and liable for all acts, omissions and Work performed by any of its representatives, including any subcontractor; 


 

	 	8.	All representatives, including subcontractors, will strictly comply with the provisions specified in this Agreement and any Order; and, 


 

	 	f.	[* * *] 

  

	 	g.	Supplier warrants that all Material provided to AT&T hereunder shall be tested prior to Delivery to determine compliance with the Specifications, and [* * *]. Testing will include reasonable regression and
interaction testing and load, unit, and integration testing when applicable. 

  

	 	h.	All warranties will survive for the specific term indicated and shall survive inspection, Acceptance, payment and use. 

  

	 	i.	If at any time during the warranty period for Material or Services AT&T or its customer believes there is a breach of any warranty, AT&T or its customer will notify Supplier setting forth the nature of such
claimed breach. Supplier shall promptly investigate such claimed breach and shall either (1) provide information satisfactory to AT&T that no breach of warranty in fact occurred or (ii) at no additional charge to AT&T, promptly
take such action as may be required to correct such breach. If the required corrective action is to re-perform the Services and/or repair the Material, and if Supplier fails or refuses to make such repairs and/or re-perform such Services, then, in
addition to any remedies, Supplier shall provide a full refund of any amounts paid for such Material and Services. 

  

	 	j.	If a breach of warranty has not been corrected within [* * *], AT&T may Cancel the applicable Order. 

  

	 	k.	The warranties extended to AT&T are in addition to any warranty extended directly to AT&T’s customer in the section entitled “Supplier’s EULA, Warranty Statement, and Maintenance Agreement”
AT&T’s Customer may also enforce warranties as provided in that Section. 

  

	 	l.	 WITHOUT LIMITING ANY SUPPLIER OBLIGATION SET FORTH HEREIN, EXCEPT AS SPECIFIED IN THIS AGREEMENT OR AN ORDER, WITH RESPECT TO WORK PROVIDED HEREUNDER
BY SUPPLIER, ALL 



  
 [* * *] = Certain confidential
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EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY SUPPLIER. 

  

	4.0	Special Terms 

  

	 	4.1	Restricted Activities 

  

	 	a.	Supplier represents and warrants that none of the Services performed by Supplier, its subcontractors, and each of their employees and/or temporary workers, contractors, vendors and/or agents who perform Services for, on
behalf of, and/or through AT&T (for the purpose of this clause “Supplier”) under this Agreement involves, nor shall involve any of the following activities: 


 

	 	1.	The collection, storage, handling, or disposal of AT&T Information; 

  

	 	2.	Supplier-offered or -supported AT&T branded services using non-AT&T network and any systems, applications, and network elements, and the information stored, transmitted, or processed with these resources in
conjunction with supporting AT&T and/or used by Supplier in fulfillment of its obligations under this Agreement (“Information Resources”); 

  

	 	3.	Connectivity to AT&T non-public networks and Information Resources; 

  

	 	4.	Custom software development or software implementation; or 

  

	 	5.	Website hosting and development for AT&T and/or AT&T’s customers. 

  

	 	b.	Supplier shall indemnify and hold AT&T harmless for any and all of Supplier’s breach of this clause. Additionally, any breach of this clause shall be deemed a material breach of the Agreement.


  

	 	4.2	Background Checks: 

 Notwithstanding anything else stated below, the following section shall apply only
to the extent an Order requires that Supplier perform Services on AT&T or Customer physical premises: 
  

	 	a.	Supplier, with respect to the following requirements in this Section (collectively, “Background Checks”) and subject to any federal, state, or local laws, rules or regulations which may limit any Supplier
action otherwise required by this section, (i) shall make commercially reasonable and legally permitted efforts, including checking the background, verifying the personal information [* * *] determine and verify all information necessary to
represent and warrant to AT&T that no Supplier employee, [* * *] (“Supplier Person”) who Supplier proposes to have perform any Service that permits physical access to AT&T ‘s or its Customer’s premises
(“Access”) at any time during the Term, [* * *] Supplier shall comply with the obligations of subsections (b) and (c) above through the use of a third party service which shall perform a review of applicable records [* * *]
unless a shorter period is required by any federal, state, or local law; all compliance with this section shall be reimbursable and expenses to be covered by AT&T and/or the Customer. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	b.	Supplier acknowledges and agrees that it is Supplier’s sole and exclusive responsibility to determine whether a Supplier Person with a Conviction should be denied Access during the Term under the terms of this
Agreement and in compliance with all federal, state, and local laws, unless an exception is granted by AT&T under paragraph e of this Section, 

  

	 	c.	Supplier represents and warrants to AT&T that, to the best of its knowledge, no Supplier Person has (i) falsified any of his or her Identification Credentials, or (ii) failed to disclose any material
information in the hiring process relevant to the performance of any Service. Supplier shall not knowingly permit any Supplier Person who has falsified such Identification Credentials or failed to disclose such information to perform any Service
that permits Access. 

  

	 	d.	The following definitions apply: 

  

	 	•	 	“Identification Credentials” includes, with respect to each Supplier Person, his or her Social Security number, driver’s license, educational credentials, employment history, home address, and citizenship
indicia. 

 [* * *] 
  

	 	e.	The failure of Supplier to comply with the requirements of this Section, and/or if any Person who fails such Background Check or who, to Supplier’s knowledge, has falsified Identification Credentials does perform
any Service that permits such Access, shall each be considered a material breach of this Agreement. Notwithstanding any of the foregoing, exceptions for individual Supplier Persons may be granted by AT&T on a case-by-case basis.


  

	 	4.3	Change Notices. 

 Notwithstanding the forgoing, the term “Material” as used in this section 4.3
shall specifically exclude any Standard Software: 
  

	 	a.	Supplier agrees to notify AT&T, in advance, of any change to be made in the Material furnished in accordance with the Specifications, Software related Documentation and/or Documentation that would materially and
adversely impact upon either reliability or the form, fit or function of the Material. 

  

	 	b.	In order for AT&T to review such Material changes, a minimum of [* * *] advance notice before installation in any AT&T Customer location will be required except for those cases where an extremely unsatisfactory
condition requires immediate remedial action. The final classification of any Material change proposed by Supplier will be by mutual agreement between Supplier and AT&T. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	c.	In the event that AT&T and Supplier fail to reach agreement on any such change in Material proposed by Supplier, AT&T will have the right, without penalty, to Terminate any or all unfulfilled Orders for Material
affected by such change(s) proposed or issued by Supplier. 

  

	 	4.4	Continuing Availability 

  

	 	a.	[* * *] 

  

	 	b.	With respect to any Material that is hardware, if Supplier fails or is unable to supply such spare parts or obtain another source of supply for AT&T, then such inability shall be considered noncompliance with this
Section and, in addition to whatever other rights and remedies AT&T may have at law or in equity, Supplier shall be obligated to provide AT&T, without obligation or charge, the “technical information” or any other rights required
so that AT&T can obtain such spare parts from other sources. 

  

	 	c.	The “technical information” includes, by example and not by way of limitation: 

  

	 	1.	manufacturing drawings and Specifications of all Material; 

  

	 	2.	manufacturing drawings and Specifications covering special tooling, raw materials, component parts, and the operation thereof; 

  

	 	3.	a detailed list of all commercially available parts and components purchased by Supplier, disclosing the part number, name, and location of the Supplier and price lists for the purchase. 


 

	 	d.	Supplier shall provide AT&T advance written notification no later than [* * *] prior to the discontinuance of the manufacture or the provision of any Material or Service, 


 

	 	e.	[* * *] 

  

	 	1.	[* * *] 

  

	 	2.	[* * *] 

  

	 	3.	[* * *] 

  

	 	4.5	Customer - Information 

  

	 	a.	As between Supplier and AT&T, title to all Customer Information and customer proprietary network information (“CPNI”) (as that term is defined in Section 222 of the Communications Act of 1934, 47
U.S.C. 222, as amended (“Section 222”)) shall be in AT&T. Except as otherwise provided herein, no license or rights to any Customer Information are granted to Supplier hereunder. For clarity, Customer Information specifically excludes
any information learned by Supplier from other means (outside of AT&T’s or its Affiliates’ disclosure). 

  

	 	b.	 Supplier acknowledges that Customer Information received may be subject to certain privacy laws and regulations and requirements, including
requirements of 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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AT&T provided to Supplier. Supplier shall consider Customer Information to be private, sensitive and confidential. Accordingly, with respect to Customer Information, Supplier shall comply
with all applicable privacy laws and regulations and such requirements, including, but not limited to, the CPNI restrictions contained in Section 222. Accordingly, Supplier shall: 


 

	 	a.	not use any CPNI to market or otherwise sell products to AT&T’s customers, except to the extent necessary for the provision of the Materials or performance of Services for AT&T or as otherwise approved or
authorized by AT&T in this Agreement or in writing; 

  

	 	b.	make no disclosure of Customer Information to any party other than AT&T or the applicable Customer, except to the extent necessary for the provision of the Materials or performance of Services for AT&T or the
applicable Customer or except such disclosure required under force of law; provided that Supplier shall provide AT&T with notice immediately upon receipt of any legal request or demand by a judicial, regulatory or other authority or third party
to disclose or produce Customer Information; Supplier shall furnish only that portion of the Customer Information that Is legally required to furnish and shall provide reasonable cooperation to AT&T should AT&T exercise efforts to obtain a
protective order or other confidential treatment with respect to such Customer Information; 

  

	 	c.	use reasonable measures, such as flagging, to identify AT&T’s Customer Information when Supplier incorporates any of AT&T’s Customer Information into any database other than a database maintained
exclusively for the storage of AT&T’s Customer Information; 

  

	 	d.	not incorporate any data from any of Supplier’s other customers, including Affiliates of AT&T, into AT&T’s customer database; 


 

	 	e.	make no use whatsoever of any Customer Information for any purpose except to provide the Materials and Services in compliance with the terms of this Agreement; 


 

	 	f.	make no sale, license or lease of Customer Information to any other party; 

  

	 	g.	restrict access to Customer Information to only those employees of Supplier that require access in order to provide the Materials or perform Services under this Agreement; 


 

	 	h.	prohibit and restrict access or use of Customer Information by any of Supplier’s other customers, Supplier’s Affiliates, or third parties except as may be agreed otherwise by AT&T or the applicable
Customer; 

  

	 	i.	promptly return all Customer Information to AT&T upon expiration, Termination or Cancellation of this Agreement or applicable schedule or Order, unless expressly agreed or instructed otherwise by AT&T; and



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	j.	immediately notify AT&T upon Supplier’s awareness of (i) any breach of the above-referenced provisions, (ii) any disclosure (inadvertent or otherwise) of Customer Information to any third party not
expressly permitted herein to receive or have access to such Customer Information, or (iii) a breach of, or other security incident involving, Supplier’s systems or network that could cause or permit access to Customer Information
inconsistent with the above-referenced provisions, and such notice shall include the details of the breach, disclosure or security incident. Supplier shall fully cooperate with AT&T in determining, as may be necessary or appropriate, actions
that need to be taken including, but not limited to, the full scope of the breach, disclosure or security incident, corrective steps to be taken by Supplier, the nature and content of any customer notifications, law enforcement Involvement, or
news/press/media contact etc., and, except as may be required by any law, rule or regulation, Supplier shall not communicate directly with any AT&T customer concerning the foregoing without AT&T’s consent, which such consent shall not
be unreasonably withheld. 

  

	 	k.	For the avoidance of any doubt, as between AT&T and Supplier, Customer Information is the information of AT&T, the forgoing is not intended to prevent Supplier from performing its obligations in connection with
this Agreement or the EULA or Customer’s use of Standard Software. 

  

	 	l.	Notwithstanding this Section or any other provision of this Agreement, including Section 3.17 (“Information”), Supplier may retain, use and disclose aggregate customer data, where no personally
identifiable information of any Customer or its employees or agents is contained in or may be derived from such aggregate customer data, and such data is not disclosed in any way that could identify such data as relating solely to AT&T’s
Customers hereunder or Services performed for AT&T. 

  

	 	4.6	Dispute Resolution 

  

	 	a.	 If the Parties are unable promptly to resolve a dispute informally or by mediation, then, except for a breach (or alleged breach) of the obligations
set forth in the sections entitled “Information”, “Ownership of Work Product”, “Publicity”, and “Infringement”, and without limiting either Party’s right to seek appropriate injunctive relief, the Party
alleging a material breach (the “Moving Party”) may initiate arbitration by providing the other Party written notice of its intent to arbitrate. If the Parties are unable to agree upon an arbitrator within three (3) business days of
the Moving Party’s written notice to arbitrate, the Moving Party may request the American Arbitration Association (“AAA”) to appoint an arbitrator. The AAA shall select an arbitrator who can promptly proceed with and strive to
conclude the arbitration as specified herein. If a dispute is submitted to an arbitrator, it shall be finally resolved through binding arbitration in Dallas, Texas, according to the Commercial Arbitration Rules of the AAA, except as modified herein.
The award rendered by the arbitrator shall be final and binding on the Parties and shall be deemed enforceable in any court having jurisdiction 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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thereof. The arbitration shall be heard by a single arbitrator who shall by training, education, or experience have knowledge of the general subject matter of this Agreement. The arbitrator shall
have only the power to award damages, injunctive relief and other remedies to the extent the same would be available in a court of law having jurisdiction of the matter, except that the arbitrator shall not have the power to vary the provisions of
this Agreement. The arbitrator shall promptly commence the arbitration proceeding with the intent to conclude the proceedings and issue a written decision stating in reasonable detail the basis for the award, which must be supported by law and
substantial evidence, as promptly as the circumstances demand and permit, but generally no later than ten (10) weeks after the arbitrator’s appointment. Each Party acknowledges that it is giving up judicial rights to a jury trial,
discovery and most grounds for appeal under the foregoing provision. 

  

	 	b.	The prevailing Party shall be entitled to recover from the non-prevailing Party the reasonable attorneys’ fees, expenses and costs incurred by the prevailing Party in any arbitration. 


 

	 	c.	No provision of this Section shall limit the right of any Party to exercise its rights of setoff. The exercise of a remedy does not waive the right of either Party to resort to arbitration. 


 

	 	d.	During dispute resolution proceedings, including arbitration, the Parties shall continue to perform their obligations under this Agreement, except for those obligations directly related to the dispute at issue.


  

	 	4.7	Intentionally Left Blank 

  

	 	4.8	Independent Contractor 

 Supplier hereby represents and warrants to AT&T that: 

 

	 	a.	Supplier is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of AT&T; 


 

	 	b.	Supplier’s personnel performing Services shall be considered solely the employees of Supplier and not employees or agents of AT&T; 


 

	 	c.	Supplier has and retains the right to exercise full control of and supervision over the performance of the Services and full control over the employment, direction, assignment, compensation, and discharge of all
personnel performing the Services; 

  

	 	d.	 Supplier is solely responsible for all matters relating to compensation and benefits for all of Supplier’s personnel who perform Services. This
responsibility includes (i) timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (ii) all matters relating to




  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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compliance with all employer obligations to withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state and federal income
tax laws, unemployment compensation insurance and state disability insurance tax laws, social security and Medicare tax laws, and all other payroll tax laws or similar laws with respect to all Supplier personnel providing Services;


  

	 	e.	Supplier shall indemnify, hold harmless and defend AT&T from all Losses related to Supplier’s failure to comply with the immediately preceding paragraph in accordance with the Section entitled
“Indemnity.” 

  

	 	4.9	Insignia 

  

	 	a.	Upon agreement in an Order, certain of AT&T’s trademarks, trade names, insignia, symbols, decorative designs, or other similar items (hereinafter “Insignia”), shall be properly affixed by Supplier to
the Material (other than Standard Software) furnished at no additional cost to AT&T, except as provided in the Order. Such Insignia shall not be affixed, used, or otherwise displayed on the Material without AT&T’s written approval. The
manner in which such Insignia will be affixed must be approved in writing by AT&T. 

  

	 	b.	Supplier agrees to remove, at no additional cost to AT&T, all Insignia from Material not meeting AT&T’s requirements. Supplier agrees to indemnify, hold harmless and defend AT&T from any Loss in
connection with Supplier’s failure to remove such Insignia in accordance with the Section entitled “Indemnity.” This Section will in no way alter or modify Supplier’s obligations under this Agreement regarding protection of
AT&T’s confidential Information. 

  

	 	4.10	Maintenance Resale 

 Where Maintenance Services are resold by AT&T as indicated in an Order, they
shall be supplied in accordance with Supplier’s then-current terms for Maintenance Services, the current terms of which are attached as Appendix R3. Supplier shall provide AT&T [* * *] written notice before renewal period with any
changes to the terms of the then-current Maintenance Services. Supplier’s Maintenance fee shall be that specified in the applicable Order. AT&T may Terminate any such Maintenance Services (purchased separately and not as a part of a
subscription license) upon [* * *] notice to Supplier. if AT&T terminates any Maintenance Services, any Maintenance Services charges that AT&T has paid in advance shall be promptly refunded to AT&T on a prorated basis. 

 

	 	4.11	Monthly Order & Shipment Reports 

 During the term hereof, Supplier agrees to render monthly
Order and shipment reports. The report shall be in a form similar to Appendix T that indicates the total dollars paid to Supplier by AT&T for the applicable month, and any additional information so required by AT&T. Supplier shall provide
the report on or before the fifteenth (15th) working day of the succeeding month, and shall mail the report to AT&T at the address specified in the Section, Notices. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	4.12	Part 68 Compliance 

 To the extent Material is to be furnished by Supplier that requires compliance with
Part 68 of the FCC Rules and Regulations as indicated in an Order under the Special Terms and Conditions, the following section shall apply: 
 When
Material furnished under this Agreement is subject to Part 68 of the Federal Communications Commission’s Rules and Regulations (“FCC Rules and Regulations”) as may from time to time be amended, Supplier warrants that such Material
complies with Part 68 of such FCC Rules and Regulations, including, but not limited to, all labeling and customer instruction requirements, as well as conformity to technical criteria. Supplier agrees to indemnify and hold AT&T harmless from and
against any liability in connection with Supplier’s noncompliance with Part 68 of the FCC Rules and Regulations, including Supplier’s failure to submit its product for certification of technical conformity. Supplier shall, at its expense,
defend AT&T, at AT&T’s request, against such liability; provided, however, that Supplier shall (i) keep AT&T fully informed as to the progress of such defense, and (ii) afford AT&T, at its own expense, an opportunity
to participate on an equal basis with Supplier in such defense. 
  

	 	4.13	Plant and Work Rules 

 Supplier will ensure that its employees and agents will, while on the premises of
AT&T or any Customer premises, while performing subcontracted Services under this agreement for AT&T, perform such Services in conformance with all AT&T rules and policies (including its “Code of Business Conduct”, a copy of
which is available upon request, which prohibits the possession of any weapon or implement which might be used as a weapon on AT&T properties) and the rules and policies of the applicable Customer with whom AT&T is the prime contractor, as
previously provided to Supplier. AT&T will have the right to have the Supplier personnel removed and replace Supplier Personnel who in AT&T’s opinion are not conforming to AT&T’s or its Customer’s rules or policies. In
addition, Supplier agrees that, where required by government regulations, it will submit satisfactory clearance from the U. S. Department of Defense and/or other federal or state authorities concerned. 

 

	 	4.14	Radio Frequency Energy Standards 

  

	 	a.	Where relevant, Material furnished in connection with this Agreement will comply with the requirements of Telcordia Technologies, Inc. document GR-1089-CORE, Issue 2, Part 3, Electromagnetic Interference, issued
February 1999, as may be amended from time to time, including, but not limited to, those Sections concerning the labeling of such Material and the suppression of radio frequency and electromagnetic radiation to specified levels. Should the Material
generate harmful interference to radio communications, Supplier shall promptly provide to AT&T information relating to methods of suppressing such interference. In the event such interference, in AT&T’s judgment, cannot reasonably be
suppressed, then AT&T may return the Material and obtain a full refund of the price paid for such Material. 

  

	 	b.	Nothing in this Section shall be deemed to diminish or otherwise limit Supplier’s obligations or AT&T’s rights, including those specified in the Warranty Section of this Agreement. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	4.15	Reimbursable Expenses 

 AT&T is not responsible for any travel, meal or other business related
expense incurred by Supplier whether or not incurred in its performance of its obligations under this Agreement, unless reimbursement of expenses is expressly authorized in this Agreement or an Order or SOW pursuant to this Agreement. If
reimbursement of expenses is so authorized, in order to be reimbursable, each and every such expense must comply with the requirements of AT&T’s Vendor Expense Policy attached hereto and incorporated herein as Appendix Z. Supplier must
provide in a timely manner receipts and other documentation as required by the Vendor Expense Policy and such additional documentation or information requested by AT&T to substantiate expenses submitted by Supplier for reimbursement. 

 

	 	4.16	Shipping and Packing 

  

	 	a.	Unless the Parties otherwise agree, all Material shipped shall be packed and marked by Supplier at no additional charge to AT&T and in accordance with all laws and regulations, transportation industry standards, the
requirements specified in Subsection b., and the applicable Order. Software shall be electronically delivered to the Customer directly unless specified otherwise in the applicable Order 


 

	 	b.	With respect to Material that is to be shipped and not electronically delivered, Supplier shall (i) when practical ship Orders complete, provided Supplier may ship Material in partial shipments with prior approval
of AT&T; (ii) ship to the destination in the Order; (iii) comply with AT&T’s shipping instructions specified in the Order; (iv) enclose a packing memorandum with each shipment and, when more than one package Is shipped,
identify the package containing such packing memorandum; (v) mark AT&T’s Order number and product on all packages, shipping papers and subordinate documents; (vi) list basic unit and part number when required by AT&T in the
Order; (vii) if applicable, consolidate multiple Orders as one shipment and (viii) provide and state on the bill of lading the number of pieces, weight, freight classification, and carrier’s tariff reference number for each individual
Order. 

  

	 	4.17	Statement of Work for Subcontracted Services. 

 The following section shall NOT apply to orders for
Standard Software or Maintenance Services: At any time during the term of this Agreement, AT&T may request Supplier to submit a bid to act as a subcontractor to provide Work that is not contemplated under this Agreement under a particular prime
contract between AT&T and a customer of AT&T. If Supplier desires to do so and thereafter AT&T selects Supplier, the Parties shall enter into a separate, detailed statement of work which is executed by both Parties (“Statement of
Work” or “SOW”), which shall be referenced in or attached to an Order. Each Statement of Work shall set forth the scope of such Work to be provided, the compensation to be paid to Supplier, and other applicable Special


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Terms and Conditions, including any criteria and procedures for Acceptance of such Work. Following receipt of an Order executed by the Parties, Supplier shall perform such subcontract Work for
the particular prime contract in accordance with the provisions of the Order and the Statement of Work. 
  

	 	4.18	Suppliers EULA Materials Warranty and Maintenance Agreement 

  

	 	a.	For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T’s Customers with copies
of any EULA, Materials Warranty, and standard Maintenance Services agreement authorized or required by Supplier or its original equipment manufacturer or licensor. For reference, a copy of the current version of the EULA is attached hereto as
Appendix R1 a copy of the current version of the Materials Warranty is attached hereto as Appendix R2, and a copy of the current version of the standard Maintenance Services Agreement is attached hereto as Appendix R3. Supplier shall also maintain
copies of its EULA, Materials Warranty, and Standard Maintenance Services agreement at a secure location on the Worldwide Web accessible by pass code, and shall maintain a web link to enable AT&T’s customers to access such agreements via of
the Internet, provided such terms shall be subject to confidentiality obligations and only redistributed subject to the confidentiality terms of this Agreement. [* * *] 


 

	 	b.	Supplier further agrees that it will be Supplier’s responsibility to include a copy of its Materials Warranty and EULA when the Materials are shipped or Software is delivered electronically to AT&T’s
end-purchaser, together with instructions directing the AT&T Customer: 

  

	 	1.	To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software. 

  

	 	2.	That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA. 


 

	 	c.	AT&T will not be a party to any such EULA or maintenance services agreement, nor to any Materials Warranty, and the obligations of all such EULA, Materials Warranties, and maintenance services agreements shall flow
directly from Supplier to AT&T’s customer. If Material is ever provided to AT&T for redelivery to Customer, ATT will follow section b above. AT&T will have no other obligations with respect to the licensing of Software or to the
warranting of any Materials or Services, other than those set forth in this Section. However, AT&T and not Supplier shall invoice AT&T’s customer for any payments that may become due from customer, and AT&T and not Supplier shall
collect and receive payments from AT&T’s customer on account of any such invoice. Any other obligations will be strictly between Supplier and AT&T’s customer as set forth in the EULA, Materials Warranty, and maintenance services
agreements between them. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	d.	Supplier shall indemnify, hold harmless, and defend AT&T harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections entitled “Indemnity” and
“Infringement”. 

  

	 	e.	AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”. 


 

	 	4.19	Technical Support 

 Supplier will identify and provide, at no additional cost to AT&T: 

 

	 	a.	Access to a pre-sales engineering team as mutually agreed by the parties that will support AT&T with quoting for the Material and Services provisioned under this Agreement, 


 

	 	b.	Certain mutually agreed upon training to AT&T’s sales force relating to Standard Software and features, functionality, and error corrections (such as bug fixes) supplied to Customers hereunder,


  

	 	c.	From time to time during the term as mutually agreed to by the Parties, provide AT&T use of the Standard Software, subject to the terms and conditions of the EULA (except that the “Warranty”,
“Indemnity”, “Governing Law”, “Information”, Limitation of Damages” and “Infringement” Sections of this Agreement shall apply to the extent inconsistent with the EULA), for an evaluation period agreed to
by the Parties so that AT&T personnel may test and evaluate Standard Software, including provision of telephone assistance to assist with installation, operation, maintenance and problem resolution during such evaluation period; such use to be
strictly limited to such evaluation and testing purposes, and 

  

	 	d.	assistance as mutually agreed by the Parties to engage Supplier’s local and channel sales teams to work In conjunction with AT&T’s sales force. 


The availability or performance of this technical support will not be construed as altering or affecting Supplier’s obligations as set forth in the
Warranty Section or as provided elsewhere in this Agreement. Supplier will provide to AT&T, and keep current, an escalation document that includes names, titles and telephone numbers, including after-hours telephone numbers, of Supplier
personnel responsible for providing technical support to AT&T Customers. Supplier will maintain a streamlined escalation process to speed resolution of reported problems by Customers. 

 

	 	4.20	Trademarks, Trade Names and Copyrights 

  

	 	a.	 In the promotion of its business, during the term of this Agreement, AT&T may advertise the availability of Material purchased from Supplier,
provided Supplier shall first be provided an opportunity to review the promotional material and provide any reasonable corrections as needed, any such response not to be unreasonably delayed or conditioned. For this purpose, Supplier grants AT&T
a non-exclusive, royalty-free, limited license to use Supplier’s regular trade names 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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and trademarks (the “Trademarks”) in such advertising, provided that AT&T displays the symbol “TM” adjacent to
each unregistered Trademark and “®” adjacent to each registered Trademark the first time such Trademark is used. Supplier must advise AT&T in writing as to the appropriate symbol to use and its applicable registered and
unregistered Trademarks. AT&T agrees to retain Supplier’s legends, Trademarks, logos, tags, proprietary notices and other identifying marks on all Material and promotional literature relating thereto supplied by Supplier hereunder and will
not use Supplier’s corporate name, Trademarks or copyright legends in connection with any products or material not provided by Supplier or in any way which might result in confusion as to Supplier and AT&T being separate and distinct
entities. 

  

	 	b.	AT&T acknowledges and agrees that Supplier is the exclusive owner of its Trademarks and that the use thereof hereunder will not create in AT&T any right, title or interest therein or thereto and all goodwill
associated with such use shall inure to the benefit of Supplier. 

  

	 	4.21	Training Consulting Marketing Sales 

  

	 	a.	Supplier shall provide at no additional cost reasonable training and technical support materials to AT&T’s product marketing and sales personnel to enable such personnel to effectively sell Material, licenses,
and Services available under this Agreement. In addition Supplier share marketing collateral and market intelligence with AT&T to support development of Supplier product offerings. 


 

	 	b.	AT&T may reproduce any training material provided by Supplier for the purpose of training AT&T’s personnel. Any such reproduction shall include any copyright or similar proprietary notices contained in the
items being reproduced. 

  

	 	4.22	Work Done by Others 

 If any part of the Material or Services provided under this Agreement is dependent
upon work done by others, Supplier shall inspect and promptly report to AT&T any defect that renders such other work unsuitable for Supplier’s proper performance. Supplier’s silence shall constitute Supplier’s understanding and
belief that performance of the Work will comply with the requirements of this Agreement. Supplier shall be entirely responsible for all persons furnished by Supplier working in harmony with all others when working on AT&T’s premises or at
any other location while performing subcontracted Services under this agreement for AT&T. 
  

	5.0	Execution of Agreement 

  

	 	5.1	Transmission of Original Signatures and Executing Multiple Counterparts 

 Original signatures transmitted
and received via facsimile or other electronic transmission of a scanned document, (e.g., pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the parties to the same extent as that of an original signature.
This Agreement may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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THIS AGREEMENT CONTAINS A BINDING ARBITRATION 

PROCEDURE WHICH MAY BE ENFORCED BY THE PARTIES. 

IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed as of the date the last Party signs. 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Robert B. Tinker
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Robert B. Tinker
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title:	 	 CEO
	 		 	Title:	 	 Sr. Contract Manager

					
	Date:	 	 April 22, 2010
	 		 	Date:	 	 April 22, 2010


  

	
	/s/ Jeff Ratzlaff
	
	JEFF RATZLAFF
	
	BUSINESS DEVELOPMENT
	
	April 22, 2010


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendices 
 Appendix A - Description of Supplier’s
Material and/or Services 
 Supplier shall provide the following Material and Services: 

 

			
	 	  	Description of Supplier’s Material and/or Services
	Software SKU Number	  	Description
	MI-IPHONE-IP-12	  	MobileIron iPhone for Enterprise Subscription - 12 month term
	MI-IPHONE-IP-24	  	MobileIron iPhone for Enterprise Subscription - 24 month term
	MI-IPHONE-IP-36	  	MobileIron iPhone for Enterprise Subscription - 36 month term
	MI-AM-ANY-12	  	MobileIron Advanced Management Subscription - 12 month term
	MI-AM-ANY-24	  	MobileIron Advanced Management Subscription - 24 month term
	MI-AM-ANY-36	  	MobileIron Advanced Management Subscription - 36 month term
	MI-INTEL-ANY-12	  	MobileIron Intelligence Subscription - 12 month term
	MI-INTEL-ANY-24	  	MobileIron Intelligence Subscription - 24 month term
	MI-INTEL-ANY-36	  	MobileIron Intelligence Subscription - 36 month term
	MI-COREBUND-ANY-12	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term
	MI-COREBUND-ANY-24	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term
	MI-COREBUND-ANY-36	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term
	MI-OTHERSUB-ANY-NA	  	MobileIron Other Subscriptions
	MI-IPHONE-IP-PERP	  	MobileIron iPhone for Enterprise Software License
	MI-AM-ANY-PERP	  	MobileIron Advanced Management Software License
	MI-INTEL-ANY-PERP	  	MobileIron Intelligence Software License
	MI-COREBUND-ANY-PERP	  	MobileIron Core Bundle Software License (Advanced Management + Intelligence)
	MI-OTHER-ANY-PERP	  	MobileIron Other Perpetual Software Licenses
	
	Services and Accessories SKU Number
		
	Ml-VAPPL-ANY	  	MobileIron Smartphone Management Virtual Appliance
	Ml-VAPPLSENTRY-ANY	  	MobileIron Sentry Virtual Appliance
	MI-CUSTCARE-ANY	  	MobileIron Annual Standard Maintenance and Support
	MI-TRN-ANY	  	MobileIron QuickStart Web-based Training (6 hours)
	MI-PS-ANY	  	Professional Services (please ask for a project-specific quote)


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix B - Supplier’s Price(s) 
 Supplier shall
provide the Material and related Services, if any, including any applicable deliverables, for the following prices: 
 Supplier’s
Prices 
  

									
	Software SKU Number	  	Description	  	Price ($US) per registered device
	MI-IPHONE-IP-12	  	MobileIron iPhone for Enterprise Subscription - 12 month term	  	 	[* * *]	  	  	[* * *]
	MI-IPHONE-IP-24	  	MobileIron iPhone for Enterprise Subscription - 24 month term	  	 	[* * *]	  	  	[* * *]
	MI-IPHONE-IP-36	  	MobileIron iPhone for Enterprise Subscription - 36 month term	  	 	[* * *]	  	  	[* * *]
	MI-AM-ANY-12	  	MobileIron Advanced Management Subscription - 12 month term	  	 	[* * *]	  	  	[* * *]
	MI-AM-ANY-24	  	MobileIron Advanced Management Subscription - 24 month term	  	 	[* * *]	  	  	[* * *]
	Ml-AM-ANY-36	  	MobileIron Advanced Management Subscription - 36 month term	  	 	[* * *]	  	  	[* * *]
	MI-INTEL-ANY-12	  	MobileIron Intelligence Subscription - 12 month term	  	 	[* * *]	  	  	[* * *]
	MI-INTEL-ANY-24	  	MobileIron Intelligence Subscription - 24 month term	  	 	[* * *]	  	  	[* * *]
	MI-INTEL-ANY-36	  	MobileIron intelligence Subscription - 36 month term	  	 	[* * *]	  	  	[* * *]
	MI-COREBUND-ANY-12	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term	  	 	[* * *]	  	  	[* * *]
	MI-COREBUND-ANY-24	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term	  	 	[* * *]	  	  	[* * *]
	MI-COREBUND-ANY-36	  	MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term	  	 	[* * *]	  	  	[* * *]
	MI-OTHERSUB-ANY-NA	  	MobileIron Other Subscriptions	  				  	
				
	MI-IPHONE-IP-PERP	  	MobileIron iPhone for Enterprise Software License	  	 	[* * *]	  	  	[* * *]
	MI-AM-ANY-PERP	  	MobileIron Advanced Management Software License	  	 	[* * *]	  	  	[* * *]
	MI-INTEL-ANY-PERP	  	MobileIron Intelligence Software License	  	 	[* * *]	  	  	[* * *]
	MI-COREBUND-ANY-PERP	  	MobileIron Core Bundle Software License (Advanced Management + Intelligence)	  	 	[* * *]	  	  	[* * *]
	MI-OTHER-ANY-PERP	  	MobileIron Other Perpetual Software Licenses	  				  	
			
	Services and Accessories SKU Number	  	Price ($US)	 	  	 
				
	MI-VAPPL-ANY	  	MobileIron Smartphone Management Virtual Appliance	  	$	—  	  	  	per virtual appliance
	MI-VAPPLSENTRY-ANY	  	MobileIron Sentry Virtual Appliance	  	$	—  	  	  	per virtual appliance
	Ml-CUSTCARE-ANY	  	MobileIron Annual Standard Maintenance and Support	  	 	[* * *]	  	  	per year on perpetual license list price. required for perpetual licenses while in use
	MI-TRN-ANY	  	MobileIron QuickStart Web-based Training (6 hours)	  	 	[* * *]	  	  	per QuickStart program
	MI-PS-ANY	  	Professional Services (please ask for a project-specific quote)	  	 	[* * *]	  	  	per project


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix B1 - Suppliers Discount Schedule 
 Supplier shall
provide the Material and related Services, if any, including any applicable deliverables, for the prices listed in Appendix B, less the following discounts: 

Supplier’s Discount Schedule 
 [* * *]
discount for Software SKUs 
 [* * *] discount for Services and Accessories SKUs 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix C - Specifications 
 AT&T’s
Specifications and business requirements include: 
 AT&T’s Specifications and business requirements shall be provided in each Statement of Work or
Order. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix D - Acceptance Letter 

[            , 200    ] 

[Name] 
 [Supplier Name] 

[Address] 
 [City], [State] [Zip] 

Attn: 
 In accordance with Section Delivery, Performance, and
Acceptance of Agreement [Agreement No.], between [Supplier Name] and AT&T, effective [Effective Date], the undersigned accepts the Material and/or Services described on Order [Order No.] to the above-mentioned
Agreement as of [Date of Acceptance]. 
  

			
	AT&T Services, Inc.
		
	By:	 	  

	
	  

	Print Name
		
	Title:	 	  

		
	Date:	 	  



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix E - Supplier’s Notice of Completion 

AT&T 
 [Street Address] 

[City, State, Zip] 
 Attn: 

[Supplier Name] hereby informs you that as of [Date of Completion], we have completed Delivery as required under our Agreement [Agreement
No.]. Upon receipt of this Notice, your Acceptance Test Period will commence. 
  

			
	[Supplier Name]
		
	Signed:	 	  

		
	Printed Name:	 	  

		
	Title:	 	  



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix G - Intentionally Omitted 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix H - Intentionally Omitted 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix J - Order 
 Order 

This Order is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”) and AT&T Services, Inc., a Delaware corporation
(“AT&T”), and shall be governed pursuant to the terms and conditions of Agreement Number 20100106.054. Any terms and conditions in this Order that modify or change the terms and conditions of Agreement Number 20100106.054 shall apply
to this Order only. 
  

	1.	Description of Material and/or Services: 

 Supplier shall provide [fill in what
Supplier will provide and reference the Appendix that describes the applicable Material or Services]. 

	
	  


  

	2.	Duration of Order: 

 [State the term required to perform Services.] 

	
	  


  

	3.	Personnel to Perform the Services: 

 [State whether there is any specific
personnel required to perform Services.] 

	
	  


  

	4.	Location: 

 [Fill in where Services will be performed or Material will be
shipped.] 

	
	  


  

	5.	Prices: 

 [State the applicable price or reference the Appendix that states the
applicable price.] 

	
	  


  

	6.	Payment: 

 [Payments must be linked to milestones; for instance, delivery of
Material or performance of Service, or reference Agreement as appropriate.] 

	
	  



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	7.	Invoices/Billing Information: 

 Invoices and billing Information are to be sent:

  

					
	To:	 	  
	  	
		
	  
	  	
		
	  
	  	

  

	8.	Project Manager/Point of Contact: 

 The project manager and/or point of
contact shall be: 

			
		
	  
	 	
		
	  
	 	
		
	  
	 	

  

	9.	Name of Affiliate Ordering Services: 

  

			
	  
	  	
		
	  
	  	
		
	  
	  	

 10. Original signatures transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g.,
..pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the parties to the same extent as that of an original signature. This Agreement may be executed in multiple counterparts, each of which shall be deemed
to constitute an original but all of which together shall constitute only one document. 
 IN WITNESS WHEREOF, the Parties have caused this Order to
be executed as of the date the last Party signs. 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	  
	 		 	By:	 	  

					
	Printed Name:	 	  
	 		 	Printed Name:	 	  

					
	Title:	 	  
	 		 	Title:	 	  

					
	Date:	 	  
	 		 	Date:	 	  



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix R1 - End User License Agreement 

Mobile Iron, Inc. 
 End
User Agreement 
 THIS DOWNLOAD CONTAINS COMPUTER PROGRAMS, DOCUMENTATION AND OTHER PROPRIETARY MATERIAL THAT BELONG TO MOBILEIRON INC.
(“MOBILEIRON”) AND ITS LICENSORS AND ARE SUBJECT TO THIS END USER AGREEMENT (“AGREEMENT”). 
 BY CLICKING ON THE
“ACCEPT” BUTTON, OR WHEN YOU AND/OR THE ENTITY THAT YOU REPRESENT INSTALLS OR OTHERWISE USES ANY PART OF THIS SOFTWARE, (1) YOU ARE REPRESENTING AND WARRANTING (A) THAT YOU HAVE THE AUTHORITY TO BIND CUSTOMER (DEFINED
BELOW) AND (B) THAT THE REGISTRATION FORM THAT ACCOMPANIES THIS INSTALLATION AND/OR USE HAS BEEN FULLY AND ACCURATELY COMPLETED AND SUBMITTED AND PROPERLY IDENTIFIES THE CUSTOMER/ENTITY WHO IS TO BE THE LICENSEE HEREUNDER
(“CUSTOMER”) AND (II) CUSTOMER IS CONSENTING TO BE BOUND BY AND IS BECOMING A PARTY TO THIS AGREEMENT. IF YOU, OR CUSTOMER DO NOT AGREE TO (OR CANNOT COMPLY WITH) ALL OF THE TERMS OF THIS AGREEMENT, (1) CLICK THE
“CANCEL” BUTTON AND (2) NEITHER YOU NOR THE CUSTOMER WILL BE AUTHORIZED TO USE OR HAVE ANY LICENSE TO USE ANY PART OF THE DOWNLOADS. 

IF YOU OR CUSTOMER ARE DEEMED TO HAVE ORDERED THE DOWNLOAD, MOBILEIRON’S ACCEPTANCE IS EXPRESSLY CONDITIONAL ON ASSENT TO THESE TERMS TO THE EXCLUSION OF
ALL OTHER TERMS (SPECIFICALLY INCLUDING ANY NEW OR DIFFERENT TERMS CONTAINED IN CUSTOMER’S PURCHASE ORDER; IF THESE TERMS ARE CONSIDERED AN OFFER BY THE CUSTOMER ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS. 

NOTWITHSTANDING ANY OF THE FOREGOING, IF CUSTOMER AND MOBILEIRON HAVE EXECUTED A WRITTEN END USER AGREEMENT IN CONNECTION WITH THE DELIVERY OF SOFTWARE
PROVIDED HEREUNDER (“SIGNED LICENSE AGREEMENT”), THEN THE TERMS OF THE SIGNED LICENSE AGREEMENT SHALL GOVERN AND CONTROL AND THIS AGREEMENT SHALL HAVE NO EFFECT. 

CUSTOMER AND MOBILEIRON AGREE AS FOLLOWS: 
 1. Certain
Definitions. For purposes of this Agreement: 
 “Authorized Reseller” shall mean any authorized reseller of MobileIron Software who
validly sells Customer a license to the Software subject to the terms and conditions of this Agreement. 
 “Customer Representatives” shall
mean any employee of Customer or any contractor of Customer whom Customer provides a copy of the Software (or any component thereof) for use on behalf of and for the benefit of the Customer and for Customer’s internal business purposes, subject
to all the terms and conditions of this Agreement. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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“Documentation” means written and/or electronic user or technical documentation pertaining to the Software which is made available by
MobileIron together with the Software. 
 “Invoice” shall mean the final approved invoice Customer obtains from MobileIron (or its
Authorized Reseller) for the licensing of the Software, which invoice shall minimally describe the specific Software licensed, the License Term, the license and support and maintenance fees due (if any), the term of support and maintenance, and the
Licensed Device Count. 
 “Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at anytime
which make use of the device Software licensed hereunder; such maximum count to be specified on the relevant Invoice. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have not been retired
(meaning unregistered). 
 “License Term” means the term of this Agreement as specified in the Invoice; the license term shall commence
upon the delivery of the Software and shall be subject to the termination rights specified herein. 
 “Software” means the computer
programs, including any server side, client-side, and/or installer software delivered hereunder, and any Documentation, backup copies and Upgrades and/or modifications to any of the forgoing provided to Customer hereunder. 

“Upgrades” shall mean any updates, upgrades, maintenance releases, bug fixes or modified versions of the Software provided to Customer in
connection with this Agreement or any Support and Maintenance Services. 
 “MobileIron Hardware” shall mean any MobileIron branded hardware
that MobileIron furnishes to Customers directly or to its Authorized Resellers for distribution to Customer. 
 2. License. Subject to the terms and
conditions of this Agreement, during the Licensed Term, MobileIron grants to Customer (and any Customer Representatives authorized by Customer to use the Software on behalf of Customer in compliance with the terms of this Agreement), a
non-exclusive, non-transferable and non-sublicensable license to use the object code form of the Software identified on the Invoice solely for Customer’s internal business purposes, and solely In accordance with the relevant Documentation.
Customer shall not and shall not permit any Customer Representatives to use the Software in excess of or beyond the feature set(s), Licensed Term, Licensed Device Count, server counts, site(s), and/or other restrictions/limitations described in the
applicable Invoice. 
 3. Evaluation License and Terms Specific to Evaluation Copies of Software. For any evaluation copies of Software provided to
Customer, the following shall apply (notwithstanding any contrary term specified in any other sections of this agreement): (A) unless otherwise specified in the Invoice, the requirement to pay license fees does not apply; and (B) the
Software license is limited to the evaluation term permitted by MobileIron (or its Authorized Reseller) and only for the limited purpose of evaluating the Software and establishing Customer’s desire to purchase licenses to Software; and
(C) the Software is provided “As Is” without any warranty of any kind; and (D) Customer shall not be entitled to any Support and Maintenance Services or any Upgrades; and (E) MobileIron and/or the Authorized Reseller may
terminate the evaluation license with five (5) days notice to Customer and require Customer to promptly return the evaluation copies of the Software and remove all copies of Software from its systems. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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4. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer shall not (and shall not authorize or permit any third party
including any Customer Representatives to): (i) copy or use the Software or any portion thereof, except as expressly authorized by this Agreement; (ii) use the Software on unauthorized equipment or products, (iii) modify the Software
or create derivative works based upon the Software; (iv) reverse engineer or decompile, decrypt, disassemble or otherwise reduce the Software to human-readable form, except to the extent otherwise expressly permitted under applicable law
notwithstanding this restriction; (v) use or permit the Software to be used to perform services for third parties, whether op a service bureau or time sharing basis or otherwise, without the express written authorization of MobileIron;
(vi) disclose, provide, or otherwise make available trade secrets contained within the Software in any form to any third party without the prior written consent of MobileIron; (vii) release, publish, and/or otherwise make available to any
third party the results of any performance or functional evaluation of the Software without the prior written approval of MobileIron; or (viii) alter or remove any proprietary notices or legends contained on or in the Software. For the
avoidance of doubt all restrictions specified herein with respect to Software apply to all components (including Documentation). If the Software makes available cellular tower identification information with associate latitude and longitude location
information, Customer agrees that neither it nor its end users will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers. There are no implied licenses granted by MobileIron under
this Agreement. 
 5. Support and Maintenance. If Customer has paid MobileIron or an Authorized Reseller the relevant fees to obtain support and
maintenance services directly from MobileIron, then subject to the terms and conditions of this Agreement and subject to MobileIron’s then-current standard support and maintenance terms, MobileIron shall provide Customer it’s then current
support and maintenance services for the relevant maintenance term. The then-current support and maintenance services terms and conditions are available at http://www.mobileiron.com/support.html; such terms, as modified from time to time, are
incorporated herein by reference. For Customer’s who have purchased support and maintenance services from Authorized Reseller (for delivery by such Authorized Reseller and not MobileIron) please contact the Authorized Reseller for terms of
support and maintenance services. 
 6. Tracking; Device Count Increases; Reporting; Invoice. At anytime during the License Term, if Customer learns
that the number of devices on which Software is loaded (“Actual Device Count”) exceeds the Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify MobileIron (or the Authorized
Reseller) and pay the incremental license fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. During the License Term of, Customer shall track the number of active devices
onto which the Software is downloaded and, at least ninety (90) days prior to end of each calendar year of the license, Customer will provide MobileIron or its Authorized Reseller (as relevant) a report, which report. shall identify:
(i) the total number of active devices onto which the device Software is downloaded as of such date, i.e. the Actual Device Count; (ii) the number of servers onto which the server Software is downloaded; and (iii) any other
information reasonably required by MobileIron at the time as it 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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relates to the use of the Software. At any time, Mobile Iron and/or its Authorized Resellers may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the
Actual Device Count. Unless otherwise agreed in writing, the fees charged will be based on MobileIron’s then-current price list. 
 7.
Indemnity. Subject to the terms herein, MobileIron, at its own expense, shall defend Customer from any and all third party claims that the Software infringes or violates any third party intellectual property right in the country that Customer
purchased a license to Software and MobileIron shall indemnify Customer from any amounts assessed against Customer in a resulting judgment or amounts to settle such claims, provided that Customer: (a) gives MobileIron prompt written notice of
any such claim; (b) permits MobileIron to control and direct the defense or settlement of any such claim; and (c) provides MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at
MobileIron’s expense. If Customer’s use of the Software is (or in MobileIron’s opinion is likely to be) enjoined, MobileIron, at its expense and in its sole discretion, may: (i) procure the right to allow Customer to continue to
use the Software, or (ii) modify or replace the Software or infringing portions thereof to become non-infringing, or (iii) if neither (i) nor (ii) is commercially feasible, terminate Customer’s right to use the affected
portion of the Software and refund any license fees paid by Customer corresponding to such Software, pro-rated over a three (3) year period from delivery (unless the License Term is shorter than three years in which case the prorated period
shall equal to the License Term). Notwithstanding the foregoing, MobileIron shall have no obligations under this Section to the extent any infringement claim is based upon or arises out of: (i) any modification or alteration to the Software not
made by MobileIron or its contractors; (ii) any combination or use of the Software with products or services not approved by MobileIron in writing; (iii) Customer’s continuance of allegedly infringing activity after being notified
thereof; (iv) Customer’s failure to use Updates made available by MobileIron; and/or (v) use of the Software not In accordance with the applicable Documentation or outside the scope of the license granted under this Agreement. The
remedies set forth in this Section constitute Customer’s sole and exclusive remedies, and MobileIron’s entire liability, with respect to infringement or misappropriation of third party intellectual property. 

8. Privacy; Identifiable Information; and Aggregated Anonymous Data. In order to perform to its specifications, the Software regularly communicates
with MobileIron hardware/software/servers during the normal course of operation. To the extent MobileIron gains access to any personally identifiable information about Customer (including any Customer Representative) in connection with such
communications (“Identifiable Information”), MobileIron agrees that it (and/or its contractors) will not ever share such Identifiable Information with other third parties except (i) where pre-approved by Customer, (ii) as
required by law, or (iii) to its contractors under obligations of confidentiality as required to support Customer and maintain the Software. Customer agrees that MobileIron and/or its contractors may also collect aggregated anonymous
information about device and usage activity (“Aggregated Anonymous Data”) and use, store, analyze, and disclose such Aggregate Anonymous Data to diagnose problems, improve its products or offerings, provide services, and to conduct
product marketing, research and development activities. Aggregate Anonymous Data shall only include data or information which is NOT specifically identifiable to Customer. Customer understands and agrees that such Aggregate Anonymous Data shall be
owned by MobileIron and MobileIron shall not be restricted from using or disclosing such Aggregate Anonymous Data in any way. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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9. Ownership. The Software is licensed and not sold. MobileIron and its licensors shall own and retain all right, title, and (except as expressly
licensed hereunder) interest in and to the Software and Documentation all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer or its employees or agents (including
Customer Representatives) to MobileIron or its Authorized Resellers with respect to the Software shall be MobileIron’s property and deemed Confidential Information of MobileIron and Customer hereby assigns the same to MobileIron. 

10. Software Delivery; Hardware Restrictions. MobileIron’s policy is to deliver Software electronically; The Software shall be deemed delivered
and the term of the license to Software shall commence on the date the Software is delivered to Customer. Upon request, Customer shall provide MobileIron a “Delivery Acknowledgement Letter” acknowledging delivery of software in a formal
provided by MobileIron. Customer is aware that Software may only be used on equipment containing and meeting the software and hardware specification specified by MobileIron in its Documentation and that Customer may purchase such Hardware separately
though third parties. 
 11. Term and Termination. This Agreement and the license granted herein shall remain effective until terminated or until the
License Term expires whichever is earlier. This Agreement may be terminated by a party: (i) upon thirty (30) days written notice, if the other party materially breaches any provision of this Agreement and such breach remains uncured within
such thirty (30) day period; or (ii) effective immediately, if the other party ceases to do business, or otherwise terminates its business operations without a successor; or (iii) effective immediately, if the other party becomes
insolvent or seeks protection under any bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is filed against it and not dismissed within ninety (90) days. Upon
termination, Customer shall destroy (or at MobileIron’s option, return) all copies of Software in its possession or control. Sections 1, 3, 4, 6, 7, 8, 9, 11, 12, 13, 14 and 15 shall survive any termination or expiration of this Agreement. 

12. Confidentiality. “Confidential Information” means any non-public data, information and other materials regarding the products, software,
services or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided to the other party where such information is marked or otherwise communicated as being
“proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, the Software and any performance data,
benchmark results, and technical information relating thereto, the Documentation, MobileIron’s pricing information and the terms and conditions of this Agreement (but not its existence) shall be deemed the Confidential Information of
MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party (defined below) prior to disclosure by the Disclosing Party (defined below); (ii) becomes
publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, or is approved for release by written authorization of the Disclosing Party;
or (iv) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting
such disclosure. Each 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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party (the “Receiving Party”) agrees to keep the Confidential Information of the other party (the “Disclosing Party”) in confidence and not to use such Confidential
Information except in performing hereunder. Except as expressly authorized herein, the Receiving Party agrees to: (i) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar proprietary
information, but in no case will the degree of care be less than reasonable care; and (ii) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such
information for the purposes of this Agreement, provided that any such employee and contractor shall be subject to a binding written agreement with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and
the Receiving Party shall remain solely liable for any non-compliance of such employee or third party with the terms of this Agreement. 
 13. Disclaimer
of Warranties. 
 Software Warranty. For a period of ninety (90) days from the date of delivery of Software to Customer, MobileIron warrants
that the Software substantially conforms to its published specifications described in the end user Documentation supplied by MobileIron. This limited warranty extends only to the Customer who is the original licensee. Customer’s sole and
exclusive remedy and the entire liability of MobileIron and its suppliers and licensors under this limited warranty will be, at MobileIron’s option, repair or replacement of the Software, or if repair or replacement is not possible, to refund
the license fees paid for the Software upon the return and removal of all Software from servers and devices. 
 Hardware Limited Warranty. If
Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware, then MobileIron warrants that for a period of twelve (12) months from the date of shipment of the MobileIron Hardware to
Customer (but in case of resale by an Authorized Reseller, not to exceed more than fifteen (15) months from original shipment date by MobileIron), that the Hardware will be free from defects in material and workmanship under normal use. The
date of shipment of MobileIron Hardware by MobileIron is set forth on the packaging material in which the Hardware is shipped. This limited warranty extends only to the original user of the MobileIron Hardware. Customer’s sole and exclusive
remedy and the entire liability of MobileIron and its suppliers under this limited warranty will be, at MobileIron’s or its service center’s option, to repair the MobileIron Hardware or if repair is not possible to replacement of the
MobileIron Hardware within the warranty period and according to the replacement process described in the Warranty Card (if any), or if no Warranty Card, as described at http://www.mobileiron.com/support.html (the “RMA
Procedures”). MobileIron replacement parts used in MobileIron Hardware replacement may be new or reconditioned or refurbished. MobileIron’s obligations hereunder are conditioned upon the return of affected MobileIron Hardware in
accordance with MobileIron’s or its service center’s then-current RMA Procedures. 
 Service Warranty. For a period of ninety
(90) days from the date of delivery of service to Customer, MobileIron represents and warrants to Customer that all services provided hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for
similar services. MobileIron’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for MobileIron to re-perform the nonconforming services, provided that MobileIron must have received
written notice of the nonconformity from Customer no later than ninety (90) days after the original performance of the services by MobileIron. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Restrictions. This warranty does not apply if the Software, MobileIron Hardware, or any portion thereof: (i) which has been altered, except by
MobileIron or its authorized representative, (ii) has not been used, installed, operated, repaired, or maintained in accordance with the relevant license agreement and/or published end user documentation provided by MobileIron, (iii) which
has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; or (iv) which is licensed, for beta, evaluation, testing or demonstration purposes. Additionally, this warranty only applies to the original licensee
and does not apply to any bug, defect or error caused by or attributable to other software or hardware used with the Software or MobileIron Hardware not supplied by MobileIron. 

DISCLAIMERS. EXCEPT FOR ANY LIMITED WARRANTY EXPRESSLY PROVIDED ABOVE, THE SOFTWARE, DOCUMENTATION, ANY RELATED SERVICES, AND/OR ANY MOBILEIRON
HARDWARE ARE PROVIDED “AS IS” AND MOBILEIRON AND ITS LICENSORS PROVIDE NO OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE SOFTWARE, DOCUMENTATION, SERVICES, AND/OR MOBILEIRON HARDWARE. EXCEPT AS SPECIFIED IN THIS
WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY,
NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY MOBILEIRON, ITS SUPPLIERS AND
LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. FURTHER, MOBILEIRON AND ITS LICENSORS DO NOT WARRANT THE RESULTS OF USE OF THE SOFTWARE OR DOCUMENTATION OR THAT
THE SOFTWARE IS BUG/ERROR FREE OR THAT ITS USE WILL BE UNINTERRUPTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. IN ADDITION, DUE TO CONTINUAL DEVELOPMENT OF NEW TECHNIQUES FOR INTRUDING UPON/ATTACHING MOBILE
DEVICES AND SOFTWARE, MOBILEIRON DOES NOT WARRANT THAT THE SOFTWARE OR ANY EQUIPMENT, SYSTEM, OR NETWORK ON WHICH THE SOFTWARE IS USED WILL BE FREE OF VUNERABILITY TO INTRUSION OR ATTACK. MOBILEIRON DOES NOT WARRANT THAT ANY SERVICES CONNECTING TO
THE SOFTWARE PROVIDED BY THIRD PARTIES WILL BE FREE FROM ERRORS OR INTERRUPTIONS OF SERVICE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THIS WARRANTY GIVES
CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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14. Limitation of Liabilities. EXCEPT FOR ANY LIABILITY ARISING UNDER SECTION 2 (LICENSE), SECTION 4 (RESTRICTIONS), SECTION 7 (INDEMNITY), OR SECTION
12 (CONFIDENTIALITY), IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, OR FOR SPECIAL, INDIRECT,
CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SOFTWARE OR OTHERWISE AND EVEN IF MOBILEIRON OR ITS LICENSORS OR SUPPLIERS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR ANY LIABILITY ARISING UNDER SECTION 2 (LICENSE), SECTION 4 (RESTRICTIONS), SECTION 7 (INDEMNITY), OR SECTION 12 (CONFIDENTIALITY), IN NO EVENT SHALL CUSTOMER OR MOBILEIRON (OR MOBILEIRON’S
SUPPLIERS’ OR LICENSORS’) LIABILITY TO THE OTHER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTY, OR OTHERWISE, IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S THIRD PARTY LICENSORS OR
SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE FEES RECEIVED BY MOBILEIRON FROM CUSTOMER (AND IN THE CASE OF CUSTOMER FEES PAID AND DUE TO MOBILEIRON OR ITS AUTHORIZED RESELLER) IN
THE TWELVE (12) MONTH PERIOD PRIOR TO THE CLAIM, WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES,
THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Customer agrees that the limitations of liability and disclaimers set forth herein will apply regardless of whether Customer has accepted the Software or Documentation or any other product or service
delivered by MobileIron or its Authorized Resellers. 
 15. General 

a. Third Party Code. Software utilizes and/or interfaces with other third party material, including open source libraries/components/applications/user
interface/utilities (collectively referred to as “Third Party Code”); to the extent applicable, use of Third Party Code shall be subject to the notices/disclaimers/requirements of such Third Party Code provided to Customer as a part of
Documentation. 
 b. Third Party Services. Any third party services accessed through the Software (collectively “Third Party Services”) are
made available to Customer subject to the terms of MobileIron’s support and maintenance services agreement and use and access to such Third Party Services requires a current MobileIron support and maintenance agreement and shall be subject to
MobileIron’s then current Support and Maintenance terms. 
 c. Customer Records. Customer grants to MobileIron and its independent accountants
the right to examine Customer’s books, records and accounts during Customer’s normal business hours to verify compliance with this Agreement. In the event such audit discloses non-compliance with this Agreement, Customer shall promptly pay
to MobileIron the appropriate license fees, plus the reasonable cost of conducting the audit. 

  
 [* * *] = Certain confidential
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d. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, Including the U.S. Export Administration
Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export,
re-export, or import Software and Documentation. 
 e. U.S. Government End User Purchasers. The Software and Documentation qualify as
“commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such
terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated,
Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this Agreement. Use of either the Software or Documentation or both
constitutes agreement by the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein.

 f. Choice of Law; Venue. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without
reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer hereby agrees
to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of
Goods shall not apply. If any portion hereof is found to be void or unenforceable, the remaining provisions of the Agreement shall remain in full force and effect. 

g. Entire Agreement; Modifications. Except as expressly provided herein, this Agreement (specifically including any terms incorporated herein by
reference) constitutes the entire agreement between the parties with respect to the license of the Software and delivery of support and maintenance services (where relevant) and delivery of MobileIron Hardware (where relevant). Except as expressly
provided herein, this Agreement supersedes and cancels all previous written and oral agreements and communications relating the subject matter of this Agreement. Except as expressly provided herein, this Agreement may be amended only by a writing
executed by both parties. 
 h. Illegality. Should any term of this Agreement be declared void or unenforceable by any court of competent
jurisdiction, that provision shall modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect. 

i. Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach
hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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j. Assignment. This Agreement is personal to Customer and may not be assigned or transferred without MobileIron’s prior written consent, provided
that MobileIron may not unreasonably withhold consent in the event Customer requests assignment to a successor In Interest of all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect.
MobileIron expressly reserves the right to assign this Agreement and to delegate any of its obligations hereunder. 
 k. Legal Fees. The party
prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees. 
 l. Notice. Any and all notices or other information
to be given by one of the parties to the other shall be deemed sufficiently given when forwarded by certified mail (receipt requested), or hand delivery to the other party to the address set forth on the MobileIron Invoice. Such notices shall be
deemed to have been received on the first business day following the day of such delivery. The address of either party may be changed at any time by giving ten (10) business days prior written notice to the other party in accordance with the
foregoing. 
 m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron intellectual property
rights in Software or the Confidential Information of either party may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a
requirement to post a bond) in addition to any remedies it may have hereunder or at law. 
 n. Basis of the Bargain. Customer acknowledges and agrees
that MobileIron has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk
that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties. 
  

					
	[ACCEPT]	 		 	[CANCEL]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix R2 - Materials Warranty 
 Not applicable. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix R3 - Maintenance Agreement 
 MobileCare Support
and Maintenance Agreement 
 (End User Customers) 

This MobileCare Support and Maintenance Agreement (“SMA”) is an agreement between MobileIron and the MobileIron Customer who is entitled to
receive support and maintenance services from MobileIron (either because it has purchased support services separately or is entitled to receive such services in connection with a purchase of a subscription license) (“Customer”).
This SMA sets forth the terms and conditions under which MobileIron (and/or its authorized representative) will provide the “Support and Maintenance Services” (as described herein) for the MobileIron products referenced in the
applicable MobileIron (or MobileIron’s Authorized Reseller) invoice (including the Software, firmware, and/or MobileIron Hardware included within such product and any updates, upgrades and/or replacement parts provided hereunder) (collectively
the “Product”). 
 MAINTENANCE TERM AND TERMINATION. “Maintenance Term” shall be defined as follows: (a) if Customer
has purchased Support and Maintenance Services as a part of a subscription license, then the Maintenance Term shall be for the duration of the subscription license purchased; or (b) if Customer has purchased Support and Maintenance Services
separately, the Maintenance Term will be twelve (12) months from the delivery of the Software, unless an extended Maintenance Term is purchased, in which case the Maintenance Term will be for such extended term. If Support and Maintenance
Services have been separately purchased, the Maintenance Term may be extended for additional twelve (12) month periods or any other extended period mutually agreed to in an Invoice (each an additional Maintenance Term), beginning upon the day
immediately following the end of the then-current Maintenance Term, provided MobileIron receives and accepts a purchase order and payment of the then-current Support and Maintenance Fees required for the Product. Customer may terminate this SMA at
any time for convenience. If Customer terminates this SMA for convenience, the Support and Maintenance Fee (if any paid separately) is not refundable. This SMA shall terminate immediately: (a) upon termination of the End User Agreement entered
into between Customer and MobileIron for the Product (“End User Agreement”), and (b) upon any material breach of this SMA or the End-User Agreement (including for nonpayment), if such breach is not cured within thirty
(30) days. 
 PAYMENT. Unless the support and maintenance fee is included in the license fee (i.e. in subscription licenses) as clearly
indicated on the MobileIron (or MobileIron’s Authorized Reseller’s) Invoice, payment for the services and the access rights specified herein (“Support and Maintenance Fee”) is due upon receipt of the MobileIron (or
MobileIron’s Authorized Reseller’s) Invoice specifying the Support and Maintenance Fee due for the relevant Maintenance Term. The Support and Maintenance Fee is net of all taxes and duties. Customer agrees to pay all applicable taxes and
duties due in connection with the Support and Maintenance Services, other than MobileIron income taxes. 
 REINSTATEMENT AFTER TERMINATION. If there
is a lapse in the Maintenance Term, and Customer does. not renew this SMA for a period of time, Customer may renew this SMA, subject to payment of then current Support and Maintenance Fee plus an amount equal to the Support and Maintenance Fees that
would have been payable during the period of lapse on a pro-rated basis. 
 SUPPORT AND MAINTENANCE SERVICES. Subject to the terms of this SMA,
MobileIron will use commercially reasonable efforts to provide Customer the following “Support and Maintenance Services”: 

(a) Software Maintenance. MobileIron will provide the Customer access to all software updates and software upgrades for the Product, to
the extent created and generally released to other MobileIron customers who purchase Support and Maintenance Services without any additional charge (“Updates”). MobileIron retains the right to create for-charge add-ons, which shall not be
included with the Support and Maintenance Services except for an additional fee as determined by MobileIron, in its sole discretion. 

(b) MobileIron Hardware Repair/Replacement. Customer shall document and promptly report all suspected malfunctions of the MobileIron
Hardware supplied by MobileIron (if any) via email or via phone, and cooperate with MobileIron in its investigation to determine if the MobileIron Hardware is defective. If the MobileIron Hardware is defective, MobileIron will issue Customer a
Return Material Authorization (“RMA”) number. Customer will ship the defective MobileIron Hardware to MobileIron, freight prepaid and insured. MobileIron will 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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ship Customer replacement MobileIron Hardware with freight prepaid for next business day delivery in the United States. For all other countries, replacement MobileIron Hardware shall be shipped
priority delivery after the RMA number has been issued; please contact MobileIron support for the method and timing of such shipment. In order for MobileIron to be able to ship next business day, the RMA number must be issued no later than 1:00 P.M.
during MobileIron’s normal business hours. As a condition of MobileIron shipping Customer the replacement MobileIron Hardware prior to Customer returning the defective MobileIron Hardware, Customer must agree to return the defective MobileIron
Hardware to MobileIron within fifteen (15) business days or Customer will be invoiced for the replacement MobileIron Hardware at MobileIron’s then current list price and Customer agree to pay such invoice within thirty (30) days of
the invoice date. All replaced MobileIron Hardware will be the property of MobileIron. Replacement MobileIron Hardware may be new, reconditioned or contain refurbished materials. MobileIron may in its sole discretion modify the MobileIron Hardware
at no cost to Customer to improve its reliability or performance. 
 (c) Telephone and Web Support. MobileIron agrees to provide
Customer access to MobileIron’s customer support personnel via telephone and the web to assist Customer in resolving technical questions regarding the Product and the use of the Product during MobileIron’s normal business hours. Please
refer to http://www.MobileIron.com/support (or such other URL provided by MobileIron from time to time) for specific information concerning telephone and web support business hours. 

(d) Error Correction; Bug Fixes. Customer shall document and promptly report all suspected errors or malfunctions of the Software to
MobileIron via email or MobileIron’s bug tracking system, and cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s bug tracking system. MobileIron will provide Customer with a trouble ticket number
that Customer will use to track the status of any confirmed defect in the Software (i.e. any failure for the Software to meet the MobileIron specifications for the Software). MobileIron reserves the right to close the trouble ticket without further
responsibility if Customer does not provide appropriate feedback to MobileIron within thirty (30) days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information. 

LIMITATIONS. MobileIron is only responsible to provide Customer’s Designated Support Contacts (described below) with the Support and Maintenance
Services described herein. MobileIron shall not be responsible for any software, firmware, hardware, information or memory data contained in, stored on or integrated with any Product returned to MobileIron pursuant to this SMA. Services described
herein do not include any support of any failure or defect in the Product due to Customer or any damage from shipment, handling, storage, accident, abuse or misuse of Product (or any component thereof), or if Product (or any component thereof) has
been used or maintained in a manner not conforming to the requirements or suggestions in the published Product end user documentation or in the End User Agreement, or if Product (or any component thereof) has been modified in any way, or has had any
serial number removed or defaced. Service or repair of the Product by anyone other than MobileIron (or an authorized representative of MobileIron) will void MobileIron’s obligations herein. MobileIron obligations stated herein shall apply only
to the most current release of the Product (including the Software). If MobileIron agrees to remedy any errors or problems not covered by the terms of this SMA, MobileIron may perform such work at its then-current standard time and material rates.

 CUSTOMER OBLIGATIONS; DESIGNATED SUPPORT CONTACTS. Customer shall appoint up to two (2) individuals who are knowledgeable in the operation of
the Product to serve as primary Customer contacts with MobileIron for support calls (“Designated Support Contacts”). All support calls shall be initiated through these contacts. Customer may change its primary or alternate contacts
at any time upon written notification to MobileIron. Customer may appoint additional primary contacts upon receipt by MobileIron of the standard fees due for such additional support contacts. Customer may inquire with MobileIron support personnel to
obtain the then-current pricing for such additional support contacts. Customer may not share login passwords or other benefits of this SMA with any other persons nor use any software updates or software upgrades or other Services furnished to
Customer under this SMA for any product for which Customer has not purchased Services. In order for MobileIron or its agent to perform diagnostic testing and fault isolation with minimal system interruption, Customer agrees to provide MobileIron
(and/or its authorized agents) with remote access via network connection. 
 THIRD PARTY SERVICES. Product accesses certain third party services
(“Third Party Services”). Customer may only access and use such Third Party Services for so long as Customer has a current SMA in place with MobileIron and is current on payment of the Support and Maintenance Fees. Customer’s
use and/or access to Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If during the Maintenance Term a third party provider terminates access to the Third Party Services, then
MobileIron 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty (30) days of the notification by
MobileIron of the termination of Third Party Services, the Customer may terminate this SMA for convenience (effective no earlier than the date the service access rights are terminated). Upon such termination, Customer shall be entitled to receive a
pro-rata refund on the Support and Maintenance Fees paid to MobileIron (if any are separately paid). MobileIron shall have no liability to Customer in connection with any termination of such services or the Customer’s use of the Third Party
Services. All warranties associated with such services are only those directly provided by the third party service provider to Customer. 
 LIMITED
WARRANTY; WARRANTY DISCLAIMER. MobileIron represents and warrants to Customer that all services provided hereunder shall be performed in a manner generally conforming to generally accepted industry standards and practices for similar services.
MobileIron’s entire liability and Customer’s sole and exclusive remedy for any breach of the preceding warranty will be for MobileIron to re-perform the nonconforming services, provided that MobileIron must have received written notice of
the nonconformity from Customer no later than thirty (30) days after the original performance of the services by MobileIron. Except as expressly provided in this paragraph, the services provided hereunder are provided “AS IS”. WITHOUT
LIMITING THE FOREGOING, MOBILEIRON DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. The foregoing disclaimer does not modify any
warranties provided in the End User Agreement or in MobileIron’s standard warranty documentation. 
 LIMITATION OF LIABILITY. EXCEPT FOR DAMAGES
FOR BODILY INJURY TO THE EXTENT THE FOLLOWING LIMITATIONS ARE PROHIBITED OR UNENFORCEABLE UNDER APPLICABLE LAWS, NEITHER MOBILEIRON NOR ITS SUPPLIERS SHALL BE LIABLE TO CUSTOMER FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, PUNITIVE OR
INCIDENTAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOSS OF DATA, EQUIPMENT DOWNTIME OR LOST PROFITS), EVEN IF MOBILEIRON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, TO THE EXTENT MOBILEIRON OR ITS
SUPPLIERS MAY BE HELD LEGALLY LIABLE TO CUSTOMER BY A COURT OF COMPETENT JURISDICTION, THE AGGREGATE LIABILITY OF MOBILEIRON AND ITS SUPPLIERS AND LICENSORS IN CONNECTION WITH THIS SMA, INCLUDING FOR ANY SERVICES, THIRD PARTY SERVICES, SOFTWARE
AND/OR PRODUCTS PROVIDED HEREUNDER, REGARDLESS OF THE FORM OF THE ACTION GIVING RISE TO SUCH LIABILITY (WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE OR OTHERWISE), SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER TO MOBILEIRON IN THE PRECEDING TWELVE
(22) MONTHS UNDER THIS SMA. In no event will MobileIron be liable for delay or non-delivery due to causes beyond its reasonable control. 
 GENERAL.
This SMA is governed and interpreted in accordance with the laws of the State of California, U.S.A. without reference to conflicts of laws principles and excluding the United Nations Convention on Contracts for the Sale of Goods. Customer
consents to the exclusive jurisdiction of, and venue in, Santa Clara County, California, U.S.A. Customer shall not transfer, assign or delegate this SMA or any rights or obligations hereunder, whether voluntarily, by operation of law or otherwise,
without the prior written consent of MobileIron. Subject to the foregoing, the terms and conditions of this SMA shall be binding upon and inure to the benefit of the parties to it and their respective heirs, successors, assigns and legal
representatives. This SMA and the End User Agreement constitutes the entire Agreement between Customer and MobileIron with respect to the subject matter hereof, and merges all prior negotiations and drafts of the parties with regard thereto. No
modification of or amendment to this SMA, nor any waiver of any rights under this SMA, by MobileIron shall be effective unless in writing. If any of the provisions of this SMA is held by a court of competent jurisdiction to be invalid or
unenforceable under any applicable statute or rule of law, such provision shall be enforced to the maximum extent permissible and such holding shall not affect the validity or enforceability of the remaining provisions of this SMA. Should Customer
have any questions regarding this SMA, or if Customer desire to contact MobileIron for any reason, please write to: MobileIron, Inc., 815A East Middlefield Road, Mountain View, CA 94043. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix R4 - Return Materials Authorization Policy 
 Not
applicable. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix U - Partnered Maintenance Solutions 
 This
Appendix U is a Special Term and Condition and is only applicable to the extent referenced in an Order in the Special Terms and Conditions section of such Order 

Definitions: 
 “Partnered Maintenance
Solutions” means an AT&T branded maintenance solution to support Supplier resale equipment. AT&T will provide First and Second Level support to the AT&T’s Customer. Supplier will provide AT&T Advanced Parts Replacement
and direct access to Supplier’s Third Level support. 
 “Advanced Replacement” means the shipment of the Material necessary to correct
an existing error to AT&T or AT&T’s Customer prior to Supplier receiving the faulty Material from AT&T or AT&T Customer based on service level purchased. 

“First Level Support” means the ability to provide general Material information (pre-sales and post-sales), Hardware and Software
configuration, installation, and upgrade support; collect relevant technical problem identification information; perform base problem determination; provide basic support on the standard protocols and features; provide regular problem resolution
status reports to the AT&T Customer; maintain knowledge of the AT&T Customer’s network. 
 “Second Level Support” means First
Level Support plus the ability in relation to the Material to resolve the majority of misconfigurations, troubleshoot and simulate complex configuration, Hardware, and Software problems, support problem isolation and determination of Material
Specification defects; provide lab simulation and interoperability and compatibility testing for new Software and Hardware releases prior to being deployed into an AT&T Customer’s production network; define an action plan; provide advanced
support on all protocols and features; have the ability to analyze traces, diagnose problems remotely and provide Supplier with complete steps to reproduce a problem. 

“Third Level Support” means fixing or generating work-arounds for Hardware and Software bugs and troubleshooting bugs that were not diagnosed
or resolved during Second Level Support. 
 Common Maintenance Sections 
  

	 	•	 	Rights and Responsibilities of Supplier 

  

	 	•	 	Rights and Responsibilities of AT&T 

  

	 	•	 	Availability (hours) and responsiveness 

  

	 	•	 	AT&T shall have the ability to initiate a trouble call requesting either Hardware and/or Software support at any time twenty-four (24) hours per day and seven (7) days per week, including all holidays.


  

	 	•	 	Supplier shall respond to the trouble call according to the applicable service level for hardware or software. 

  

	 	•	 	 For all hardware service levels providing on site repairs including related System-Based Software, the Supplier shall either accept the trouble call
immediately, with a 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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short wait of less that [* * *] or will accept the information for the trouble call in a message and return the call to AT&T within [* * *]. Failure to accomplish these response times shall
be treated as a failure to satisfy the required service level for Customer. 


  

	 	•	 	For all Hardware not requiring on site repairs, the Supplier will either accept the trouble call immediately, with a short wait of less than [* * *], or return the trouble call quickly enough to permit meeting the
agreed upon service level as specified in the Hardware Maintenance section of this appendix . Failure to provide an appropriate delivery of the applicable Material when the trouble call was initiated prior to a cutoff time separately agreed by both
Parties shall be treated as a failure to satisfy the required service level for the customer. 

  

	 	•	 	For all Software products that have maintenance coverage, Supplier will provide Technical support within [* * *] of the initial trouble call. Supplier shall provide a technician on AT&T’s first call for
software maintenance capable of providing Third Level Support. Prior to initiating a trouble call to the Supplier, AT&T’s technical support staff shall provide First and Second Level support to the customer. Failure for Supplier to have an
adequately trained technician return the original trouble call shall be treated as a failure to satisfy the service level for the specific customer. 

  

	 	•	 	Maintenance of existing Material 

  

	 	•	 	From time to time AT&T may be engaged by an AT&T Customer to provide Maintenance Service on Material that was not sold to the AT&T Customer by AT&T. In these cases, AT&T shall have the ability to
order hardware and/or Software maintenance on the affected Material from the Supplier. In such case, Supplier shall offer the maintenance Services to AT&T according to developed Pricing.
                    . 

  

	 	•	 	If the AT&T Customer had prepaid any fees for maintenance, either directly to the Supplier or to a distributor or other Re-Supplier of affected equipment, Supplier will continue to provide these Services to AT&T
at no cost for the duration of the prepaid maintenance period. 

  

	 	•	 	If the Material AT&T desires to maintain using Supplier’s services was not under maintenance by the Supplier immediately prior to AT&T assuming responsibility for maintenance, Supplier shall have the option
to perform an inspection of the affected Material to determine if it can be maintained without additional repairs. 

  

	 	•	 	Should an inspection be needed, both Supplier and AT&T shall agree to the inspection costs and who shall be responsible for these costs prior to any inspection taking place. 


 

	 	•	 	Pricing 

  

	 	•	 	Pricing for maintenance Services for equipment and System-Based Software shall be based on the service levels defined in the Agreement
                    . 

  

	 	•	 	Pricing for maintenance services for Software other than System-Based Software shall be based on the service levels defined in the Agreement
                    . 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	•	 	Maintenance Period. 

  

	 	•	 	The Maintenance period will begin at the end of the Warranty Period and continue for at least twelve (12) months. 

  

	 	•	 	If Maintenance service is purchased prior to the expiration of the Warranty Period, Supplier shall provide the same Services and support that would be provided during the Maintenance Period at no additional cost to
AT&T. 

  

	 	•	 	[* * *] 

  

	 	•	 	[* * *] 

  

	 	•	 	Problem Priority Definitions: 

  

	 	•	 	Priority 1: An existing network is down or there is a critical impact to the AT&T Customer’s business operation. Supplier, AT&T and AT&T Customer will commit full-time resources to resolve the
situation. 

  

	 	•	 	Priority 2: Operation of an existing network is severely degraded, or significant aspects of the AT&T Customer’s business operation are being negatively impacted by unacceptable network performance. Supplier,
AT&T and AT&T Customer will commit full-time resources during Standard Business Hours to resolve the situation. 

  

	 	•	 	Priority 3: Operational performance of the network is impaired while most business operations remain functional. Supplier, AT&T and AT&T Customer are willing to commit reasonable resources during Standard
Business Hours to restore service to satisfactory levels. 

  

	 	•	 	Priority 4: Information or assistance is required on a Supplier’s product capabilities, installation, or configuration. There is clearly little or no impact to the AT&T Customer’s business operation.
Supplier, AT&T and AT&T Customer are willing to provide resources during Standard Business Hours to provide information or assistance as requested. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Escalation Guideline: (NOTE: Supplier please insert the appropriate titles in your Organization along with contact information.) 

 

									
	 Elapsed Time
	 	 Priority 1
	 	 Priority 2
	 	 Priority 3
	 	 Priority 4

	[* * *]	 	Customer Engineering Manager	 		 		 	
	[* * *]	 	Technical Support Director	 	Customer Engineering Manager	 		 	
	[* * *]	 	Vice President Customer Service	 	Technical Support Director	 		 	
	[* * *]	 	[* * *]	 	Vice President Customer Service	 		 	
	[* * *]	 		 		 	Customer Engineering Manager	 	
	[* * *]	 		 	[* * *]	 	Technical Support Director	 	Customer Engineering Manager

 Note: Priority 1 problem escalation times are measured in calendar hours 24 hours per day,
7 days per week. Priority 2, 3 and 4 escalation times correspond with Standard Business Hours. 
  

	 	•	 	The Supplier Manager to which the problem is escalated will take ownership of the problem and provide the Integrator with updates. 

  

	 	•	 	AT&T shall initiate escalation at the Customer Engineering Manager level and proceed upward using the escalation guideline shown above for reference. This will allow those most closely associated with the support
resources to correct any service problems quickly. 

 Escalation Contact List - Supplier (NOTE: Supplier please insert the appropriate
titles in your Organization along with contact information.) 
  

									
	 •       Customer Engineering Manager:
	 	  
	  	


									
			
	 •       Technical Support Director:
	 	  
	  	


									
			
	
•       Vice President - Operations/Customer 
Service:
	 	  
	  	


									
			
	 •       [* * *]
	 		  	


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Escalation Contact List - AT&T 
 The following is a
list of managers and officers at AT&T who should receive updates from their counterpart at the Supplier when a problem has started the escalation process: 
  

			
	 •       Customer Engineering Manager:
	 	  



			
		
	 •       Technical Support Director:
	 	  



			
		
	 •       Vice President - Operations/Customer Service:
	 	  


 (All AT&T escalation contacts can be reached at their listed primary number or through the Service Center that
originated the trouble call.) 
 Service Level Agreement: 

Liquidated Damages 
 Termination for Convenience 

Cancellation 
 Expiration 

Termination of Material Agreement prior to the expiration of maintenance on specific products 

Knowledge Base 
 Technical Support Maintenance Plans (with both
software and hardware elements) 
 Software Maintenance Sections: 

Software Corrections 
 Software Upgrades 

Service Levels 
 Services not covered 

Hardware Maintenance Sections: 
 Hardware Maintenance
Levels: 
  

			
	24x7 + 2 hr on site /4 hr repair SLA	  	NBD Advance replacement
	24x7 + 4 Hr on site + 4 hr repair SLA	  	Scheduled repair periods
	24x7 + 4 hr on site no SLA	  	Work to be performed
	(8,10,12) x 5, 4 hr on site	  	Part quality
	(8,10,12) x 5 NDB on site	  	Services not covered


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Appendix Z - Vendor Expense Policy 

AT&T Vendor Expense Policy 

AT&T Inc. and Participating Companies 

(Updated 2/1/09) 
  

	1.0	General 

 The AT&T Vendor Expense Policy (VEP) provides guidelines to be followed by all vendors of
AT&T in requesting reimbursement for business travel, meals and other business related expense. Expenses outside this policy are not reimbursable. 

The following principles apply to requests for expense reimbursement: 

When spending money that is to be reimbursed, vendors must ensure that an AT&T Company (“Company”) receives proper value in return. 

The concept that a vendor and their employees are ‘entitled’ to certain types or amounts of expenditures while conducting business with the Company
is erroneous. Personal expenditures reported for reimbursement should be billed exactly as they were incurred. The use of averages for any type expenditure or combination of expenditures is not permitted except as specifically provided or documented
in a contract. 
 Every vendor and AT&T employee who certifies or approves the correctness of any voucher or bill should have reasonable knowledge the
expense and amounts are proper and reasonable. In the absence of the adoption of such policy, or existing contractual agreements, these guidelines are considered the minimum requirements for requesting reimbursement of Company funds. 

Deviations from this VEP must be approved in writing by the sponsoring Senior Manager or Officer of an AT&T Company. 

Employees should refer to the Section entitled “Payments” in the Schedule of Authorizations for Affiliates of AT&T Inc. for appropriate supplier
invoice authorization approval levels. 
 Receipts will be requested and reviewed for any unusual or out of the ordinary expenses or where the approver
cannot make a reasonable determination of the propriety of the invoice without a receipt. 
 The origination of a given expenditure for business purposes is
the responsibility of the vendor Incurring the expense and the authorization of that expense is the responsibility of the appropriate level of AT&T management in accordance with the Schedule of Authorizations for Affiliates of AT&T Inc. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	1.1	Non-Reimbursable Expenses 

 The following is a list, although not all inclusive, of
expenses considered not reimbursable: 
  

	 	•	 	Airline club membership fees, dues, or upgrade coupon 

  

	 	•	 	Barber/Hairstylist/Beautician Expenses 

  

	 	•	 	Birthday cakes, lunches, balloons, and other personal celebration/recognition costs 

  

	 	•	 	Break-room supplies for the supplier, such as coffee, creamer, paper products, soft drinks, snack food 

  

	 	•	 	Car rental additional fees associated with high speed toll access programs and GPS devices 

  

	 	•	 	Car Washes 

  

	 	•	 	Clothing, personal care items, and toiletries 

  

	 	•	 	Credit card fees 

  

	 	•	 	Entertainment expenses 

  

	 	•	 	Expenses associated with spouses or other travel companions 

  

	 	•	 	Expenses to cover meals or expenses for an AT&T employee, whether in a home location or on official travel 

  

	 	•	 	Flowers, cards and gifts 

  

	 	•	 	Health Club and Fitness facilities 

  

	 	•	 	Hotel pay-per-view movies, Video Games and/or mini bar items 

  

	 	•	 	Insurance for rental car and or flight 

  

	 	•	 	Internet access in hotels (added to 3.5) 

  

	 	•	 	Laundry (except when overnight travel is required for 7 or more consecutive nights) 

  

	 	•	 	Lost luggage 

  

	 	•	 	Magazines & newspapers 

  

	 	•	 	Meals not consistent with AT&T’s Global Employee Expense Policy and or meals not directly required for doing business on the AT&T account (e.g. suppliers cannot voucher lunch with each other simply to talk
about AT&T) 

  

	 	•	 	Medical supplies 

  

	 	•	 	Membership fees to exercise facilities or social/country clubs 

  

	 	•	 	Movies purchased while on an airplane 

  

	 	•	 	Office expenses of suppliers 

  

	 	•	 	PC, cell phone, and other supplier support expenses (unless specifically authorized in the agreement) 

  

	 	•	 	Personal entertainment 

  

	 	•	 	Phone usage on airline unless AT&T business emergency 

  

	 	•	 	Safe rentals during a hotel stay 

  

	 	•	 	Surcharges for providing fast service (not related to delivery charges such as Fedex, UPS, etc.). AT&T expects all suppliers to complete the terms of contracts in the shortest period practicable, Charges for
shortening the timeframe in which contracts are fulfilled are not permissible. 

  

	 	•	 	Tips for housekeeping and excessive tips, i.e., in excess of 15% to 18% of cost of meal or services, excluding tax 

  

	 	•	 	Tobacco Products 

  

	 	•	 	Traffic or Parking Fines 

  

	 	•	 	Travel purchased with prepaid air passes. 

  

	 	•	 	Upgrades on airline, hotel, or car rental fees 

  

	 	•	 	Water (bottled or dispensed by a supplier), (unless authorized for specific countries where it is recommended that bottled water is used) 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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The failure to comply with the above mentioned restrictions will result in the Company refusing payment of charges or pursuing restitution from the vendor.

  

	2.0	Responsibilities 

  

	 	2.1	Vendor’s Responsibility 

 AT&T’s sponsoring managers will ensure that
vendors have been covered on this policy prior to incurring any expenditure. Vendors and their sponsoring AT&T managers are responsible for clarifying any questions or uncertainties they may have relative to reimbursable business expenses. 

It is mandatory that financial transactions are recorded in a timely manner. Out-of-pocket business expense(s) for vendors that are
not submitted for reimbursement within 90 calendar days from the date incurred are considered non-reimbursable. Company managers who are responsible for approving reimbursable expenses of vendors should ensure they are submitted and
approved in a timely manner. 
  

	3.0	Travel Policy 

 Vendors must first consider the feasibility of using videoconferencing or
teleconferencing as an alternative to travel. Travel that is to be reimbursed by AT&T should be incurred only as necessary and pre-approved by AT&T (unless otherwise authorized in the agreement). 

AT&T reserves the right to dispute any expense submittal and if not verifiable as valid may reject reimbursement. Reimbursements will be
made to vendor only after expenses are verified as valid. 
  

	 	3.1	Travel Authorization 

 Travel requiring overnight stays must be pre-approved by the
sponsoring AT&T Senior Manager (5th Level or above) and should be approved only if it is necessary for the vendor to travel to perform required work. 

 

	 	3.2	Travel Reservations 

 Vendors are expected to procure the most cost efficient travel
arrangements, preferably equivalent to the AT&T discount rate. AT&T does not reimburse for travel purchased with prepaid air passes. 
  

	 	3.3	Travel Expense Reimbursement 

 Vendor travel expenses incurred for company business are
reimbursable only as specified in these guidelines. Travel expenses may include the following: 
  

	 	•	 	Transportation (airfare or other commercial transportation, car rental, personal auto mileage, taxi and shuttle service) 

  

	 	•	 	Meals and lodging 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	•	 	Parking and tolls 

  

	 	•	 	Tips/porter service (if necessary and reasonable) 

  

	 	•	 	Vendors who stay with friends or relatives or other vendor employees while on a Company business trip will NOT be reimbursed for lodging, nor will they be reimbursed for expenditures made to reciprocate their
hospitality by buying groceries, being host at a restaurant, etc. 

 The expense must be ordinary and necessary, not lavish or extravagant, in
the judgment of the AT&T sponsoring management. Any reimbursement request must be for actual expenditures only. 
  

	3.4	Air Travel Arrangements 

 Vendors must select lowest logical airfare (fares available in
the market at the time of booking, preferably well in advance of trip to attain lowest possible airfare). Vendors shall book coach class fares for all travel at all times. First class bookings are not reimbursable. Vendors can request business class
when a single segment of flight time (“in air time” excluding stops, layovers and ground time) is greater than 8 hours providing the relevant manager pre-approves. 
  

	3.5	Hotel Arrangements 

 AT&T has established Market-Based Room Rate Guidelines for
vendors to reference when making hotel reservations in the United States (see Addendum A). U.S. vendors traveling outside the U.S. should reference the GSA, Government Per Diem as a guide: 

http://aoprals.state.gov/web920/per_diem.asp. Non-US vendors may use these dollar per diems as a guide, but any locally specified per
diems will take precedence. Vendors are expected to abide by these guidelines when making hotel arrangements or use specified AT&T preferred hotels/maximum location rates or reasonably priced hotels outside of the U.S. The AT&T supplier
manager can advise which hotel/max rate to use if there is a hotel in the location concerned. AT&T will only reimburse vendors up to the established room rate guideline/AT&T preferred hotel rate in each market, or for actual hotel lodging
charges incurred, whichever is less. 
 There must be a strong business justification for incurring any cost for internet access, and
a request for reimbursement must be accompanied by a detailed explanation regarding reason for charge. 
 Note: Vendors must
indicate the number of room nights on the transaction line when invoicing for reimbursement of hotel expenses. Copies of all hotel bills must be made available for any invoice containing lodging charges. 

 

	3.6	Ground Transportation 

 While away from their home location overnight, vendors are
expected to utilize rapid transit or local shuttle service. If the hotel provides a complimentary shuttle, vendors are to use this service before paying for transportation. If complimentary service is not provided a taxi or other local
transportation is reimbursable as a business expense. Tips provided to taxi drivers cannot exceed 15% of the value of the total fare 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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A rental car is appropriate when the anticipated business cost is less than that of other available public transportation. Except to the extent
necessary to accommodate several travelers and/or luggage requirements, vendors will not be reimbursed for automobile rentals other than economy or mid-sized/intermediate models. 

“Loss Damage Waiver” and “Extended Liability Coverage” are not considered reimbursable in the US. Prepaid fuel or
refueling charges at the time of return are not reimbursable. 
 Rental cars should be refueled before returning to the rental company,
since gas purchased through the rental company carries an expensive refueling service charge. 
  

	3.7	Use of Personal Vehicle 

 When use of personal vehicle is required, the current locally
approved mileage rate for miles driven for the business portion of the trip should be the maximum used to determine the amount to be reimbursed. 
  

	3.8	Parking 

 If airport parking is necessary, vendors must use long term parking facilities.
Additional costs for short term, valet or covered parking are not reimbursable. 
  

	3.9	Entertainment 

 Entertainment expense is not reimbursable to vendors. Entertainment
includes meal expense involving AT&T personnel, golf fees, tickets to events and related incidental expenses. Hotel charges for a pay-per-view movie, individual sightseeing tours, or other individual activities (i.e., golf, sporting event,
movie, etc.) are not reimbursable. 
  

	3.10	Laundry and Cleaning 

 Reasonable laundry charges during business trips of seven or more
consecutive nights are reimbursable based on actual expenses incurred. 
  

	3.11	Communications 

  

	 	•	 	The actual cost of landline telephone calls for AT&T business is reimbursable. The use of AT&T products is required when available. 


 

	 	•	 	AT&T will not reimburse vendors for cell phone bills unless approved under the contract. With prior consent of the sponsoring AT&T Senior Manager, only individual calls that exceed a vendor’s rate
plan that are necessary to conduct business for AT&T may be reimbursed. 

  

	 	•	 	Charges for high speed internet access are not reimbursable unless specifically approved in the contract. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	3.12	Business Meals (Travel and Non-Travel) 

 Vendors are expected to find reasonably priced
dining alternatives. As a general rule, vendors are expected to spend USD $42.00 or less per day (or local currency equivalent) inclusive of tax and gratuity or to abide by the legally specified per diem applicable in the Vendor’s
country. This includes all meals, beverages and refreshments purchased during the day. Requests for reimbursement should break out the amount for meals and list the related number of travel days. If breakfast is offered as part of the hotel
accommodation rate, no additional reimbursement will be permitted for breakfast. Vendors may not submit expenses to cover meals or expenses for an AT&T employee, whether in a home location or on official travel. 

AT&T managers authorizing invoices will be held accountable for ensuring that vendors are following this policy and are spending Company
funds economically. 
  

	3.13	Flowers, Greeting Cards, Gifts and Incentive Awards 

 The cost of gifts, flowers,
birthday lunches, or greeting cards is considered a personal expense and is not reimbursable. For example, vendors making a donation or providing a gift for a fund-raiser for AT&T may not submit such an expense to AT&T for reimbursement.

  

	3.14	Loss or Damage to Personal Property 

 The Company assumes no responsibility for loss or
damage to a vendor’s personal property during business functions or hours. 
  

	3.15	Publications 

 Subscriptions to or purchases of magazines, newspapers and other
publications are not reimbursable. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Addendum A AT&T U.S. 2009 Hotel Room Rate Only Guidelines 

This Chart applies to the U.S. locations. For Travel outside of the U.S., travelers should exercise prudent judgment and select reasonably priced
hotels, based on local market conditions. Employees traveling outside the U.S. should reference the GSA, 
 Government Per Diems as a guide
http://aoprals.state.gov/web920/per_diem.asp. U.S. Cities not listed on this Hotel Room Rate Only Guideline Matrix, default to $110.00 nightly rate. On occasion an AT&T Preferred Property may exceed the rate guideline for a season
(s) or particular city, but has been added due to demand within the market. However, if an alternate Preferred Property within the guideline is offered it should be accepted when available. You may select the Preferred Property that is over the
Guideline if it is the option that is available, selecting the appropriate reason code. 
  

																															
	 City
	  	St	  	2009
Guide	 	  	City	  	St	  	2009
Guide	 	  	City	  	St	  	2009
Guide	 	  	City	  	St	  	2009
Guide	 
	 Anchorage
	  	AK	  	$	200	  	  	Boulder	  	CO	  	$	185	  	  	South Bend	  	IN	  	$	120	  	  	Rockville Center	  	NY	  	$	140	  
	 Fairbanks
	  	AK	  	$	150	  	  	Colorado Springs	  	CO	  	$	125	  	  	Merriam	  	KS	  	$	90	  	  	Syracuse	  	NY	  	$	150	  
	 Glennallen
	  	AK	  	$	135	  	  	Denver	  	CO	  	$	185	  	  	Overland Park	  	KS	  	$	90	  	  	Vestal	  	NY	  	$	140	  
	 Ketchikan
	  	AK	  	$	155	  	  	Englewood	  	CO	  	$	165	  	  	Shawnee	  	KS	  	$	120	  	  	White Plains	  	NY	  	$	250	  
	 Kodiak
	  	AK	  	$	140	  	  	Greenwood Village	  	CO	  	$	165	  	  	Topeka	  	KS	  	$	90	  	  	Woodbury	  	NY	  	$	125	  
	 Birmingham
	  	AL	  	$	120	  	  	Glastonbury	  	CT	  	$	135	  	  	Covington	  	KY	  	$	140	  	  	Tarrytown	  	NY	  	$	200	  
	 Decatur
	  	AL	  	$	90	  	  	Hartford	  	CT	  	$	200	  	  	Louisville	  	KY	  	$	135	  	  	Beachwood	  	OH	  	$	125	  
	 Hoover
	  	AL	  	$	125	  	  	Meriden	  	CT	  	$	90	  	  	Covington	  	LA	  	$	90	  	  	Boardman	  	OH	  	$	95	  
	 Huntsville
	  	AL	  	$	140	  	  	New Haven	  	CT	  	$	155	  	  	Metairie	  	LA	  	$	140	  	  	Centerville	  	OH	  	$	90	  
	 Montgomery
	  	AL	  	$	95	  	  	New London	  	CT	  	$	95	  	  	Monroe	  	LA	  	$	90	  	  	Cleveland	  	OH	  	$	125	  
	 Mobile
	  	AL	  	$	120	  	  	Rocky Hill	  	CT	  	$	120	  	  	New Orleans	  	LA	  	$	140	  	  	Columbus	  	OH	  	$	120	  
	 Tuscaloosa
	  	AL	  	$	95	  	  	Stamford	  	CT	  	$	185	  	  	Vidalia	  	LA	  	$	90	  	  	Dublin	  	OH	  	$	120	  
	 Bryant
	  	AR	  	$	90	  	  	Washington	  	DC	  	$	300	  	  	Boston	  	MA	  	$	300	  	  	Fairborn	  	OH	  	$	90	  
	 El Dorado
	  	AR	  	$	95	  	  	Wilmington	  	DE	  	$	185	  	  	Burlington	  	MA	  	$	135	  	  	Mayfield Village	  	OH	  	$	95	  
	 Fayetteville
	  	AR	  	$	90	  	  	Altamonte Springs	  	FL	  	$	120	  	  	Cambridge	  	MA	  	$	279	  	  	Niles	  	OH	  	$	90	  
	 Fort Smith
	  	AR	  	$	95	  	  	Boynton Beach	  	FL	  	$	120	  	  	Dedham	  	MA	  	$	150	  	  	North Olmsted	  	OH	  	$	120	  
	 Hardy
	  	AR	  	$	70	  	  	Dania Beach	  	FL	  	$	120	  	  	Framingham	  	MA	  	$	165	  	  	Orange Village	  	OH	  	$	90	  
	 Little Rock
	  	AR	  	$	135	  	  	Fort Lauderdale	  	FL	  	$	135	  	  	Lowell	  	MA	  	$	120	  	  	Perrysburg	  	OH	  	$	90	  
	 Mountain Home
	  	AR	  	$	70	  	  	Jacksonville	  	FL	  	$	135	  	  	Marlborough	  	MA	  	$	150	  	  	Reynoldsburg	  	OH	  	$	70	  
	 North Littlerock
	  	AR	  	$	70	  	  	Kendall	  	FL	  	$	120	  	  	Natick	  	MA	  	$	165	  	  	Richfield	  	OH	  	$	90	  
	 Pine Bluff
	  	AR	  	$	70	  	  	Key Largo/Tavernier	  	FL	  	$	135	  	  	Stoughton	  	MA	  	$	165	  	  	Moore	  	OK	  	$	90	  
	 Rogers
	  	AR	  	$	90	  	  	Key West	  	FL	  	$	200	  	  	Baltimore	  	MD	  	$	250	  	  	Oklahoma City	  	OK	  	$	120	  
	 Russellville
	  	AR	  	$	90	  	  	Lake City	  	FL	  	$	90	  	  	Columbia	  	MD	  	$	165	  	  	Owasso	  	OK	  	$	90	  
	 Springdale
	  	AR	  	$	90	  	  	Lake Mary	  	FL	  	$	95	  	  	Greenbelt	  	MD	  	$	185	  	  	Ponca City	  	OK	  	$	70	  
	 VanBuren
	  	AR	  	$	90	  	  	Lakeland	  	FL	  	$	135	  	  	Linthicum Heights	  	MD	  	$	140	  	  	Coos Bay	  	OR	  	$	70	  
	 Chandler
	  	AZ	  	$	135	  	  	Marathon	  	FL	  	$	135	  	  	Portland	  	ME	  	$	120	  	  	Portland	  	OR	  	$	165	  
	 Mesa
	  	AZ	  	$	135	  	  	Maitland	  	FL	  	$	120	  	  	Battlecreek	  	MI	  	$	90	  	  	Tigard	  	OR	  	$	135	  
	 Phoenix
	  	AZ	  	$	120	  	  	Miami	  	FL	  	$	165	  	  	Canton	  	MI	  	$	90	  	  	Allentown	  	PA	  	$	95	  
	 Rio Rico
	  	AZ	  	$	90	  	  	Miami Beach	  	FL	  	$	165	  	  	Dearborn	  	MI	  	$	95	  	  	Audubon	  	PA	  	$	125	  
	 Scottsdale
	  	AZ	  	$	185	  	  	Orlando	  	FL	  	$	125	  	  	Detroit	  	MI	  	$	125	  	  	Bensalem	  	PA	  	$	90	  
	 Tempe
	  	AZ	  	$	165	  	  	Palm Beach	  	FL	  	$	165	  	  	Farmington Hills	  	MI	  	$	90	  	  	Coraopolis	  	PA	  	$	120	  
	 Tucson
	  	AZ	  	$	125	  	  	Plantation	  	FL	  	$	120	  	  	Holland	  	MI	  	$	70	  	  	Essington	  	PA	  	$	125	  
	 Yuma
	  	AZ	  	$	120	  	  	San Augustine	  	FL	  	$	135	  	  	Livonia	  	MI	  	$	90	  	  	Glen Mills	  	PA	  	$	140	  
	 Anaheim
	  	CA	  	 	5125	  	  	Sunrise	  	FL	  	$	120	  	  	Marquette	  	MI	  	$	90	  	  	Harrisburg	  	PA	  	$	I20	  
	 Buena Park
	  	CA	  	$	125	  	  	Tallahassee	  	FL	  	$	125	  	  	Novi	  	MI	  	$	95	  	  	King of Prussia	  	PA	  	$	140	  
	 Burbank
	  	CA	  	$	150	  	  	Tamarac	  	FL	  	$	135	  	  	Port Huron	  	MI	  	$	70	  	  	Philadelphia	  	PA	  	$	176	  
	 Burlingame
	  	CA	  	$	150	  	  	Tampa	  	FL	  	$	140	  	  	Saginaw	  	MI	  	$	90	  	  	Pittsburgh	  	PA	  	$	185	  
	 Cerritos
	  	CA	  	$	150	  	  	West Palm Beach	  	FL	  	$	185	  	  	Southfield	  	MI	  	$	135	  	  	Wayne	  	PA	  	$	140	  
	 Chico
	  	CA	  	$	90	  	  	Albany	  	GA	  	$	90	  	  	Walker	  	MI	  	$	90	  	  	Anderson	  	SC	  	$	95	  
	 City of Industry
	  	CA	  	$	125	  	  	Alpharetta	  	GA	  	$	150	  	  	Warren	  	MI	  	$	90	  	  	Charleston	  	SC	  	$	120	  
	 Clovis
	  	CA	  	$	90	  	  	Athens	  	GA	  	$	95	  	  	Baxter	  	MN	  	$	90	  	  	Duncan	  	SC	  	$	90	  
	 Concord
	  	CA	  	$	140	  	  	Atlanta	  	GA	  	$	160	  	  	Bloomington	  	MN	  	$	120	  	  	Florence	  	SC	  	$	90	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 89 









 20100106.054.C 
  

 

																															
	 Coronado
	  	CA	  	$	350	  	  	Augusta	  	GA	  	$	120	  	  	Deluth	  	MN	  	$	110	  	  	Myrtle Beach	  	SC	  	$	150	  
	 Costa Mesa
	  	CA	  	$	125	  	  	Brunswick	  	GA	  	$	120	  	  	Minneapolis	  	MN	  	$	185	  	  	Brentwood	  	TN	  	$	120	  
	 Cupertino
	  	CA	  	$	185	  	  	Carrollton	  	GA	  	$	90	  	  	St Paul	  	MN	  	$	150	  	  	Crossville	  	TN	  	$	70	  
	 Del Mar
	  	CA	  	$	150	  	  	Columbus	  	GA	  	$	120	  	  	Bridgeton	  	MO	  	$	120	  	  	Knoxville	  	TN	  	$	90	  
	 Dublin
	  	CA	  	$	120	  	  	Dublin	  	GA	  	$	90	  	  	Columbia	  	MO	  	$	90	  	  	Franklin	  	TN	  	$	120	  
	 El Segundo
	  	CA	  	$	185	  	  	Duluth	  	GA	  	$	120	  	  	Earth City	  	MO	  	$	90	  	  	Memphis	  	TN	  	$	125	  
	 Emeryville
	  	CA	  	$	165	  	  	Dunwoody	  	GA	  	$	90	  	  	Fenton	  	MO	  	$	90	  	  	Johnson City	  	TN	  	$	95	  
	 Escondido
	  	CA	  	$	90	  	  	Griffin	  	GA	  	$	90	  	  	Festus	  	MO	  	$	70	  	  	Knoxville	  	TN	  	$	90	  
	 Eureka
	  	CA	  	$	120	  	  	Lawrenceville	  	GA	  	$	90	  	  	Jefferson City	  	MO	  	$	95	  	  	Memphis	  	TN	  	$	125	  
	 Garden Grove
	  	CA	  	$	125	  	  	Lithia Springs	  	GA	  	$	90	  	  	Joplin	  	MO	  	$	70	  	  	Nashville	  	TN	  	$	120	  
	 North Glendale
	  	CA	  	$	200	  	  	Macon	  	GA	  	$	70	  	  	Kansas City	  	MO	  	$	135	  	  	Abilene	  	TX	  	$	90	  
	 Hayward
	  	CA	  	$	90	  	  	Newnan	  	GA	  	$	90	  	  	Kirkwood	  	MO	  	$	90	  	  	Addison	  	TX	  	$	140	  
	 Hollywood
	  	CA	  	$	185	  	  	Norcross	  	GA	  	$	90	  	  	Lees Summit	  	MO	  	$	90	  	  	Arlington	  	TX	  	$	125	  
	 Irvine
	  	CA	  	$	165	  	  	Peachtree City	  	GA	  	$	120	  	  	Maryland Heights	  	MO	  	$	120	  	  	Austin	  	TX	  	$	120	  
	 La Jolla
	  	CA	  	$	155	  	  	Savannah	  	GA	  	$	135	  	  	Saint Charles	  	MO	  	$	95	  	  	Beaumont	  	TX	  	$	95	  
	 Livermore
	  	CA	  	$	125	  	  	Roswell	  	GA	  	$	90	  	  	Saint Louis	  	MO	  	$	120	  	  	Corpus Christi	  	TX	  	$	120	  
	 Long Beach
	  	CA	  	$	185	  	  	Tifton	  	GA	  	$	90	  	  	Springfield	  	MO	  	$	90	  	  	Dallas	  	TX	  	$	140	  
	 Los Angeles
	  	CA	  	$	185	  	  	Warner Robins	  	GA	  	$	70	  	  	Jackson	  	MS	  	$	120	  	  	Frisco	  	TX	  	$	120	  
	 Merced
	  	CA	  	$	125	  	  	Honolulu	  	HI	  	$	230	  	  	McComb	  	MS	  	$	90	  	  	Houston	  	TX	  	$	135	  
	 Milpitas
	  	CA	  	$	150	  	  	Kailua Kona	  	HI	  	$	150	  	  	Natchez	  	MS	  	$	70	  	  	Irving	  	TX	  	$	140	  
	 Modesto
	  	CA	  	$	125	  	  	Kihei	  	HI	  	$	200	  	  	Ocean Springs	  	MS	  	$	90	  	  	Lubbock	  	TX	  	$	90	  
	 Montebello
	  	CA	  	$	125	  	  	Waikoloa	  	HI	  	$	200	  	  	Tupelo	  	MS	  	$	90	  	  	Mcallen	  	TX	  	$	90	  
	 Napa
	  	CA	  	$	165	  	  	Desmoines	  	IA	  	$	135	  	  	Asheville	  	NC	  	$	120	  	  	Midland	  	TX	  	$	90	  
	 Ontario
	  	CA	  	$	120	  	  	Johnston	  	IA	  	$	120	  	  	Carolina Beach	  	NC	  	$	120	  	  	Plano	  	TX	  	$	150	  
	 Orange
	  	CA	  	$	125	  	  	Urbandale	  	IA	  	$	90	  	  	Charlotte	  	NC	  	$	135	  	  	Richardson	  	TX	  	$	120	  
	 Pasadena
	  	CA	  	$	185	  	  	Ammon	  	ID	  	$	90	  	  	Durham	  	NC	  	$	150	  	  	San Antonio	  	TX	  	$	150	  
	 Petaluma
	  	CA	  	$	90	  	  	Alsip	  	IL	  	$	90	  	  	Gastonia	  	NC	  	$	90	  	  	Texarkana	  	TX	  	$	90	  
	 Pleasanton
	  	CA	  	$	125	  	  	Arlington Heights	  	IL	  	$	120	  	  	Goldsboro	  	NC	  	$	90	  	  	Tyler	  	TX	  	$	90	  
	 Rancho Cordova
	  	CA	  	$	155	  	  	Barrington	  	IL	  	$	70	  	  	Morrisville	  	NC	  	$	120	  	  	Waxahachie	  	TX	  	$	90	  
	 Riverside
	  	CA	  	$	90	  	  	Bedford Park	  	IL	  	$	150	  	  	Raleigh	  	NC	  	$	115	  	  	The Woodlands	  	TX	  	$	135	  
	 Rocklin
	  	CA	  	$	135	  	  	Bourbonnais	  	IL	  	$	90	  	  	Omaha	  	NE	  	$	90	  	  	Salt Lake City	  	UT	  	$	135	  
	 Rosemead
	  	CA	  	$	140	  	  	Champaign	  	IL	  	$	135	  	  	Basking Ridge	  	NJ	  	$	185	  	  	Arlington	  	VA	  	$	210	  
	 Sacramento
	  	CA	  	$	135	  	  	Chicago	  	IL	  	$	165	  	  	Bernardsville	  	NJ	  	$	200	  	  	Chantilly	  	VA	  	$	200	  
	 Salinas
	  	CA	  	$	150	  	  	Danville	  	1L	  	$	90	  	  	Bridgewater	  	NJ	  	$	210	  	  	Chester	  	VA	  	$	135	  
	 San Carlos
	  	CA	  	$	90	  	  	Danville	  	IL	  	$	90	  	  	Cranbury	  	NJ	  	$	140	  	  	Dulles	  	VA	  	$	230	  
	 Sail Diego
	  	CA	  	$	155	  	  	Downers Grove	  	IL	  	$	90	  	  	Eatontown	  	NJ	  	$	120	  	  	Fairfax	  	VA	  	$	200	  
	 San Francisco
	  	CA	  	$	230	  	  	Elmhurst	  	IL	  	$	135	  	  	Edison	  	NJ	  	$	140	  	  	Falls Church	  	VA	  	$	200	  
	 San Gabriel
	  	CA	  	$	140	  	  	Fairview Heights	  	IL	  	$	90	  	  	Elizabeth	  	NJ	  	$	165	  	  	Glen Allen	  	VA	  	$	125	  
	 San Jose
	  	CA	  	$	135	  	  	Glenview	  	IL	  	$	70	  	  	Fair Lawn	  	NJ	  	$	165	  	  	Hampton	  	VA	  	$	135	  
	 San Luis Obispo
	  	CA	  	$	120	  	  	Gurnee	  	IL	  	$	90	  	  	Florham Park	  	NJ	  	$	185	  	  	Herndon	  	VA	  	$	210	  
	 San Mateo
	  	CA	  	$	200	  	  	Hoffman Estates	  	IL	  	$	110	  	  	Iselin	  	NJ	  	$	140	  	  	Norfolk	  	VA	  	$	135	  
	 San Rafael
	  	CA	  	$	125	  	  	Lincolnshire	  	IL	  	$	185	  	  	Mahwah	  	NI	  	$	185	  	  	Richmond	  	VA	  	$	135	  
	 San Ramon
	  	CA	  	$	185	  	  	Lisle	  	IL	  	$	140	  	  	Morristown	  	NJ	  	$	200	  	  	Sandston	  	VA	  	$	135	  
	 Santa Ana
	  	CA	  	$	125	  	  	Naperville	  	IL	  	$	120	  	  	Newark	  	NI	  	$	165	  	  	Sterling	  	VA	  	$	210	  
	 Santa Clara
	  	CA	  	$	185	  	  	Northbrook	  	IL	  	$	135	  	  	Paramus	  	NJ	  	$	185	  	  	Tysons Corner	  	VA	  	$	230	  
	 Santa Monica
	  	CA	  	$	250	  	  	Ofallon	  	IL	  	$	70	  	  	Parsippany	  	NJ	  	$	200	  	  	Vienna	  	VA	  	$	210	  
	 South San Francisco
	  	CA	  	$	135	  	  	Palatine	  	IL	  	$	90	  	  	Piscataway	  	NJ	  	$	165	  	  	Bellevue	  	WA	  	$	185	  
	 Stevenson Ranch
	  	CA	  	$	90	  	  	Peoria	  	IL	  	$	90	  	  	Princeton	  	NJ	  	$	140	  	  	Bothell	  	WA	  	$	135	  
	 Stockton
	  	CA	  	$	95	  	  	Rockford	  	IL	  	$	120	  	  	Ramsey	  	NJ	  	$	90	  	  	Kirkland	  	WA	  	$	210	  
	 Susanville
	  	CA	  	$	90	  	  	Rolling Meadows	  	IL	  	$	90	  	  	Red Bank	  	NJ	  	$	140	  	  	Lynnwood	  	WA	  	$	140	  
	 Temecula
	  	CA	  	$	135	  	  	Rosemont	  	IL	  	$	140	  	  	Saddle Brook	  	NJ	  	$	165	  	  	Redmond	  	WA	  	$	150	  
	 Torrance
	  	CA	  	$	120	  	  	Schaumburg	  	IL	  	$	125	  	  	Saddle River	  	NJ	  	$	200	  	  	Seattle	  	WA	  	$	185	  
	 Ukiah
	  	CA	  	$	90	  	  	Springfield	  	IL	  	$	90	  	  	Short Hills	  	NJ	  	$	165	  	  	Spokane	  	WA	  	$	120	  
	 Universal City
	  	CA	  	$	185	  	  	Vernon Hills	  	IL	  	$	90	  	  	Somerset	  	NJ	  	$	135	  	  	Tacoma	  	WA	  	$	200	  
	 Valencia
	  	CA	  	$	135	  	  	Westmont	  	IL	  	$	90	  	  	Teaneck	  	NJ	  	$	300	  	  	Tukwila	  	WA	  	$	185	  
	 Van Nuys
	  	CA	  	$	120	  	  	Willowbrook	  	IL	  	$	95	  	  	Tinton Falls	  	NJ	  	$	150	  	  	Woodinville	  	WA	  	$	185	  
	 Walnut Creek
	  	CA	  	$	165	  	  	Bloomington	  	IN	  	$	90	  	  	Warren	  	NJ	  	$	165	  	  	Green Bay	  	WA	  	$	90	  
	 Watsonville
	  	CA	  	$	90	  	  	Cannel	  	IN	  	$	120	  	  	Whippany	  	NJ	  	$	230	  	  	Kenosha	  	WA	  	$	90	  
	 West Sacramento
	  	CA	  	$	90	  	  	Columbus	  	IN	  	$	90	  	  	Woodcliff Lake	  	NJ	  	$	200	  	  	Kimberly	  	WI	  	$	90	  
	 Willits
	  	CA	  	$	90	  	  	Fishers	  	IN	  	$	95	  	  	Henderson	  	NV	  	$	160	  	  	Madison	  	WI	  	$	95	  
	 Woodland
	  	CA	  	$	90	  	  	Indianapolis	  	IN	  	$	140	  	  	Las Vegas	  	NV	  	$	150	  	  	Mukwonago	  	WI	  	$	70	  
	 Yorba Linda
	  	CA	  	$	95	  	  	Muncie	  	IN	  	$	70	  	  	Pahrump	  	NV	  	 	70	  	  	Oshkosh	  	WI	  	$	90	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 90 









 20100106.054.C 
  

 

																											
		  		  		  		  		  		 	Reno	  	NV	  	$	135	  	  	Pewaukee	  	WI	  	$	95	  
		  		  		  		  		  		 	Albany	  	NY	  	$	140	  	  	Waukesha	  	WI	  	$	70	  
		  		  		  		  		  		 	Cheektowaga	  	NY	  	$	125	  	  	Wauwatosa	  	WI	  	$	70	  
		  		  		  		  		  		 	Fishkill	  	NY	  	$	155	  	  	Beckley	  	WV	  	$	90	  
		  		  		  		  		  		 	Jamaica	  	NY	  	$	165	  	  	Charleston	  	WV	  	$	90	  
		  		  		  		  		  		 	New York	  	NY	  	$	350	  	  	Hurricane	  	WV	  	$	90	  
		  		  		  		  		  		 	Plainview	  	NY	  	$	200	  	  		  		  			
		  		  		  		  		  		 	Rochester	  	NY	  	$	165	  	  		  		  			


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 91 









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 Amendment 

20100106.054.A.001 
 Between 

Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.A.001 

 
 Amendment 1 to AT&T-Mobile Iron Resale Agreement 

This Amendment, effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement
No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in
the singular as a “Party” or in the plural as the “Parties”. In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control. 

RECITALS 
 Supplier and AT&T are
Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 

THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	Definitions 

  

	a)	The following sections shall be added in the Agreement: 

 Section 2.31, Hardware, shall be added
as follows: 
 Section 2.31 Hardware 

“Hardware” means any Material to the extent it is a tangible product or equipment. 

Section 2.32, Subcontractor, shall be added as follows: 

Section 2.32 Subcontractor 

“Subcontractor” means any person or entity that Supplier subcontracts to perform all or any part of Supplier’s obligations under this
Agreement. “Subcontractor” shall include any person or entity at any tier of subcontractors, and shall not be limited to those persons or entities with a direct relationship with Supplier. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.001 

 
  

	2.	General Terms 

  

	b)	The following sections shall be deleted and replaced in the Agreement: 

 Section 3.15,
Government Contract Provisions, shall be deleted and replaced as follows: 
 Section 3.15 Government Contract Provisions 

 

	a.	General. From time to time, AT&T provides materials and/or services to AT&T’s government customers in connection with corresponding agreements between AT&T and such customers; and when such materials
and/or services are provided by an AT&T supplier, then, to the extent specified in subsections 3.15(b) and 3.15(c) below, the terms and conditions of the corresponding agreement (including any government-imposed requirements that are unique to a
specific opportunity and, therefore, not listed in this Section 3.15) applicable to the materials and/or services provided by AT&T’s supplier will be binding upon AT&T’s supplier as if it were the contractor thereunder
including, but not limited to, flowdowns from the Federal Acquisition Regulation (FAR) and any agency supplements thereto, and all applicable Executive Orders and statutes including Section 508 of the Rehabilitation Act of 1973, as amended. If
AT&T’s supplier is providing a “commercial item” as that term is defined in FAR 2.101, those terms will include at a minimum those clauses required by FAR 52.212-5 (d) (1) and (e)(1) Alt. II which can be found at
https://www.acquisition.gov/far and those clauses required by the Department of Defense FAR Supplement (DFARS) 252.212-7001 (c) which can be found at http://www.acq.osd.mil/dpap/dars/dfars/html/current/tochtml.htm. AT&T makes
copies of the applicable agreements available to AT&T’s suppliers upon request. 

  

	b.	When AT&T provides Materials and/or Services to AT&T’s government customers in connection with agreements between AT&T and the Western States Contracting Alliance (“WSCA”) (each a “WSCA
Customer”), such Materials and/or Services are provided under the terms and conditions of the corresponding WSCA agreement applicable to the Materials and/or Services provided by the Supplier and those terms and conditions will be binding upon
Supplier as if it were the contractor under the WSCA Agreement. 

  

	c.	AT&T may provide Materials and/or Services to all other government customers in connection with corresponding agreements between AT&T and such customers (each a “Government Contract”) provided that
where an Order for Materials and/or Services is for a Government Contract, AT&T must so specify in the Order, and no terms or conditions of the corresponding Government Contract will be binding upon Supplier unless Supplier specifically agrees
in writing to be bound by such terms or conditions (whether for one or more specific Orders, one or more specific Government Contracts or for Government Contracts in general). 


 

	d.	Notwithstanding Section 3.15(a) (c), AT&T may not provide Hardware to any such WSCA Customer or Government Contract, and the provisions of this Section 3.15 will not apply to Hardware, unless and only to
the extent expressly agreed in writing by Supplier. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 










	c)	The following sections shall be added in the Agreement as follows: 

 Section 3.46, Ethical
Business Practice, shall be added as follows: 
 Section 3.46 Ethical Business Practice 

[* * *] 
 Each Party hereby represents and warrants
that the employees, temporary workers, agents, consultants, partners, officers, directors, members or representatives of such Party and its subcontractors, if any, performing Services or other activities under this Agreement (each and any of the
foregoing individuals, for the purpose of this clause, a “Representative” of such Party) shall comply with the US Foreign Corrupt Practices Act and all applicable anticorruption laws. A Party’s Representatives shall not directly or
indirectly pay, offer, give, promise to pay or authorize the payment of, any portion of the compensation received in connection with this Agreement or any other monies or other things of value in connection with its performance to a Government
Official, defined below, to obtain or retain business or secure any improper advantage nor shall it knowingly permit such actions by a third party in connection with this Agreement. Government Official means (i) an officer or employee of any
government or any department, agency, or instrumentality thereof, including government-owned or government-controlled commercial entities; (ii) an officer or employee of a public international organization; (iii) any person acting in an
official capacity for or on behalf of any government or department, agency, or instrumentality or public international organization; (iv) any political party or official thereof; (v) any candidate for political office; or (vi) any
other person, individual or entity at the suggestion, request or direction or for the benefit of any of the above-described persons or entities. 
  

	3.	Special Terms 

  

	a)	The following section shall be deleted and replaced in the Agreement: 

 Section 4.18,
Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows: 
 4.18 Supplier’s EULA, Materials
Warranty, and Maintenance Agreement 
  

	a.	For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of
any EULA, any statement of warranty that accompanies Material (“Materials Warranty”), and standard maintenance services agreement (“Maintenance Agreement”) authorized or required by Supplier or its original equipment
manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the “Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as
Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on
the World Wide Web accessible by AT&T and AT&T’s existing or potential Customers, shall maintain a web link to enable AT&T and AT&T’s existing or potential Customers to access Supplier’s Material via the Internet,
shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this Agreement. [* * *] 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.A.001 

 
  

	b.	Supplier further agrees that it will be Supplier’s responsibility to include a copy of Supplier’s Material that it generally includes with its Materials, when the Materials are shipped or Software is delivered
electronically to AT&T’s Customer, together with instructions directing the AT&T Customer: 

  

	 	1.	To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software. 

  

	 	2.	That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA. 


 

	c.	Except as set forth in sub-section (g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow
directly from Supplier to AT&T’s Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However,
AT&T and not Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from AT&T’s Customer on account of any such invoice. Any other obligations
as set forth in Supplier’s Material will be strictly between Supplier and AT&T’s Customer. 

  

	d.	Except as AT&T’s Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of
sub-sections (g)(i), (ii), or (iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of AT&T’s
Customers, and AT&T may disclose the provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control.


  

	e.	Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections
entitled “Indemnity” and “Infringement”. 

  

	f.	AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”. 


 

	g.	 Supplier acknowledges and agrees that certain of AT&T’s Customers that are State, Federal, local and municipal agencies, departments,
political subdivisions and related entities or WSCA Customers purchasing pursuant to government contracts (collectively, “Government Customers”) require certain different treatment with respect to the issues dealt with in this




  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.A.001 

 

	 	
Section. Supplier hereby agrees that the terms and conditions in this sub-section (g) apply to such Government Customers, and that all of this Section continues to apply to such Government
Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers insist on contracting directly and solely with AT&T, and may refuse to enter into contracts with Supplier or
otherwise deal directly with Supplier for Tier 1 support and maintenance. In order to have such Government Customers agree to the EULA, Supplier hereby agrees that AT&T may take any of the following actions with respect to the EULA when
responding to a request for proposal or request for information or otherwise contracting with Government Customers: 

  

	 	i.	have the Government Customer accept Supplier’s EULA through the web link referenced in sub-section (a) above, or Supplier’s other, standard acceptance methods in place at that time; 


 

	 	ii.	have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1; 


 

	 	iii.	in the event that neither sub-section (g)(i) nor sub-section (g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T; or 


 

	 	iv.	in the event that none of sub-section (g)(i) through sub-section (g)(iii) is acceptable to the Government Customer, Supplier and AT&T may mutually agree in writing, as part of any agreement by Supplier under
Section 3.15(c), that certain terms and conditions may apply in addition to or, by express agreement, instead of, the EULA (“Government Customer Flow Downs”). 


(For clarity, in sub-sections (g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier, and
AT&T will not be a party to that EULA.) 
 Pursuant to sub-section (g)(iii), Supplier hereby grants AT&T a limited, nonexclusive,
royalty-free, license to the Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf
AT&T has purchased licenses to the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any
termination or expiration of this Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising Supplier’s
termination rights under the EULA. For purposes of clarification, the Parties intent is that the right to sublicense granted by Supplier to AT&T be broad enough so that AT&T may grant the Government Customer the license that Supplier would
have granted such Government Customer (had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement leave AT&T having granted more rights to such Government Customer under this
sub-section (g) than it had the right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such sub-license. AT&T shall only be a party to the EULA for the limited purposes
set forth in this paragraph. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.A.001 

 
 In addition, with respect to Government Customers, Supplier hereby
agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers to the fullest extent allowed by
applicable law; (C) the Government Customers are intended third-party beneficiaries of the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in fulfilling any and all Supplier
obligations under the Materials Warranty and Maintenance Agreement for the benefit of such Government Customers. 
 The terms and conditions of Agreement
No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile
or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be
executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

 AGREE TO by: 
  

									
	 Mobile Iron, Inc.
	 		 	AT&T Services, Inc.
					
	 By:
	 	 /s/ Robert B. Tinker
	 		 	By:	 	 /s/ Anthony Cohen

					
	 Printed Name:
	 	 Robert B. Tinker
	 		 	Printed Name:	 	 Anthony Cohen

					
	 Title:
	 	 CEO
	 		 	Title: 	 	 Senior Contract Manager

					
	 Date:
	 	 Aug. 18, 2011
	 		 	Date:	 	 August 16, 2011



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 BLANK PAGE 








 Amendment 

20100106.054.A.002 
 Between 

Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.A.002 

 
 Amendment 2 to AT&T-Mobile Iron Resale Agreement 

This Amendment (the “Amendment 2”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing
Agreement No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be
referred to in the singular as a “Party” or in the plural as the “Parties”. In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment will control. All
capitalized terms not otherwise defined in this Amendment 2 shall have the meanings assigned to them in the Agreement. 
 RECITALS

 Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which
AT&T is authorized to resell Supplier’s products to AT&T Customers. 
 WHEREAS, Supplier and AT&T entered into Amendment
No. 20100106.054.A.001 to the Agreement on August 18, 2011 (the “Amendment 1”); 
 NOW, THEREFORE, in consideration of the premises and
the covenants hereinafter contained, the Parties hereto agree as follows: 
  

	1.	Section 4.18.h, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be added as follows: 

  

	 	h.	 Supplier acknowledges and agrees that certain Government Customers who have entered In Government Contracts with AT&T may require that Supplier
agree to be bound by the Government Customer’s flow down terms that require flow down to subcontractors and that, absent such an agreement, such Government Customers will not accept Supplier’s Materials. Supplier agrees that with respect
to the Government Contracts identified in Appendix F (the “Identified Government Contracts”), the terms that are required to be imposed by AT&T on subcontractors as contained in such Identified Government Contracts in the form provided
by AT&T to Supplier on or about the date indicated in Appendix F (the “Government Customer Flow Downs”) shall apply to Supplier, to the extent that Supplier is a subcontractor under such Government Contract, except as otherwise set
forth in Appendix F (the “Exclusions”). Any changes to the terms of the Identified Government Contracts that are made after the date indicated in Appendix F are not binding on Supplier until Supplier has reviewed the changes and has agreed
to be bound by them as written or subject to Exclusions. The Government Customer Flow Downs excluding the Exclusions are referred to herein as the “Agreed Government Customer Flow Downs.” The parties may, from time to time, update Appendix
F to include additional Identified Government Contracts, Government Customer Flow Downs and Exclusions, provided that any changes to Appendix F require both AT&T and Supplier’s written agreement. Supplier acknowledges and agrees that it has
had the opportunity to review these Government Customer How Downs and Supplier agrees to accept Orders placed by AT&T on behalf of these 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.002 

 

	 	
Government Customers. Such Orders will name the Government Customer and Supplier agrees to fulfill the obligations required of AT&T’s subcontractor for that Government Customer under
those Agreed Government Customer Flow Downs. 

  

	2.	Appendix F is hereby added to the Amendment as attached hereto. 

 The terms and conditions of Agreement
No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile
or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be
executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

 AGREE TO by: 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title:	 	 VP, Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 June 21, 2012
	 		 	Date:	 	 June 21, 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.002 

 
 Appendix F - List of Government Customers, Identified Government Contracts and
Exclusions 
 The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by
Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions: 

State of Illinois 
  

	I.	Government Customers 

  

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date
Provided to
Supplier
	 	 	 	 Exclusion(s)

	State of Illinois	 	 Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 
 Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois
Contract”)
	 	April 30, 2012	 	•	 	Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general
human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For
example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So
even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 BLANK PAGE 








 20100106.054.A.003 
  

Amendment 
 20100106.054.A.003 

Between 
 Mobile Iron, Inc. 

And 
 AT&T Services, Inc. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  









 20100106.054.A.003 
  

Amendment 3 to AT&T-Mobile Iron Resale Agreement 

This Amendment (the “Amendment 3”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing
Agreement No. 20100106.054.C, as previously amended (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”),
each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment
will control. All capitalized terms not otherwise defined in this Amendment 3 shall have the meanings assigned to them in the Agreement. 

RECITALS 
 Supplier and AT&T are
Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 

WHEREAS, Supplier and AT&T entered into Amendment No. 20100106.054.A.002 to the Agreement on June 21, 2012 (the “Amendment 2”); 

NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows: 

 

	1.	The Parties hereby update Appendix F to Amendment 2 to include the additional Identified Government Contract set forth in Attachment 1. 


The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of
which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 20100106.054.A.003 
  

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. 20100106.054.C to be executed, as of the date the last Party signs.

 AGREE TO by: 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 August 29, 2012
	 		 	Date:	 	 August 29, 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 20100106.054.A.003 
  

Attachment 1 
  

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date Provided to
Supplier
	 	 	 	 Exclusion(s)

	State of New York	 	State of New York Comprehensive Telecommunications Services Contract	 	April 12, 2012	 		 	None.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 BLANK PAGE 








 Agreement 20100106.054.A.004 

 
 Amendment 4 to AT&T-Mobile Iron Resale Agreement 

This Amendment (the “Amendment 4”), effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing
Agreement No. 20100106.054.C, as previously amended (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”),
each of which may be referred to in the singular as a “Party” or in the plural as the “Parties.” In the event there is a conflict between the terms of this Amendment and the terms of the Agreement, the terms of this Amendment
will control. All capitalized terms not otherwise defined in this Amendment 4 shall have the meanings assigned to them in the Agreement. 

RECITALS 
 Supplier and AT&T are
Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010, as amended (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 

NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows: 

 

	1.	Appendix F, “List of Government Customers, Identified Government Contracts and Exclusions”, is deleted in its entirety and replaced with Appendix F as attached to this Amendment. 


The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of
which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.004 

 
 IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement
No. 20100106.054.C to be executed, as of the date the last Party signs. 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By: 	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 V.P., Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Nov. 20, 2012
	 		 	Date:	 	 11/20/12



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.004 

 
 Appendix F - List of Government Customers, Identified Government Contracts and
Exclusions 
 The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by
Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions: 
  

	I.	Government Customers 

  

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date
Provided to
Supplier
	 	 	 	 Exclusion(s)

	State of Illinois	 	 Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 
 Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois
Contract”)
	 	April 30, 2012	 	•	 	Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general
human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For
example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So
even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).
	State of New York	 	State of New York Comprehensive Telecommunications Services Contract	 	April 12, 2012	 		 	None
	State of Indiana	 	Quantity Purchase Award Agreement #         For Wireless Communication Services and Equipment EDS #D20-2-ATT Mobility	 	November 14, 2012	 		 	None


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 BLANK PAGE 








 Amendment 

20100106.054.A.005 
 Between 

Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.A.005 

 
 Amendment 5 

to 
 AT&T-Mobile Iron
Resale Agreement 
 This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending
Resale Agreement No, 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”)
(each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but not otherwise defined in
this Amend. shall have the meanings assigned to them in the Agreement. 

*        *        * 

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T
Customers. 
 In consideration of the premises and the covenants hereinafter contained, the Parties agree: 

Appendix F, “List of Government Customers, Identified Government Contracts and Exclusions,” is deleted in its entirety and replaced with Appendix
F as attached to this Amend. 
 *        *        * 

The terms and conditions of the Agreement in all other respects remain unchanged and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. May be executed in multiple counterparts, each of which shall be deemed to constitute an
original but all of which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.005 

 
 IN WITNESS WHEREOF, each Party has caused this Amend. to signed by its duly
authorized representative, 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Jan. 28, 2013
	 		 	Date:	 	 Jan. 28, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.005 

 
 Appendix F - List of Government Customers, Identified Government Contracts and
Exclusions 
 The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by
Supplier for all current and future Orders to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions: 
  

	I.	Government Customers 

  

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date Provided to
Supplier
	 	 	 	 Exclusion(s)

	State of Illinois	 	 Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)

 
 Contract signed by AT&T and Central Management Services, PBC# 12-65124 (“Illinois
Contract”)
	 	April 30, 2012	 		 	Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent Section 4.18.h (Supplier’s EULA, Materials Warranty, and Maintenance Agreement) applies to the Illinois
Contract. Supplier’s Materials and Service adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features
that are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There are also
accessibility functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the Materials or Service supports some


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.A.005 

 

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date Provided to
Supplier
	 	 	 	 Exclusion(s)

		 		 		 		 	features if they are included in the device operating system platform (e.g., Apple iOS, Android).
	State of New York	 	State of New York Comprehensive Telecommunications Services Contract	 	April 12, 2012	 		 	None
	State of Indiana	 	Quantity Purchase Award Agreement #         For Wireless Communication Services and Equipment EDS #D20-2-ATT Mobility	 	November 14, 2012	 		 	None
	State of Florida	 	Mobile Communications Services, AT&T Contract, Contract No.: DMS-10/11-008A (“Florida Contract”)	 	April 17, 2012	 	•	 	Supplier currently cannot meet all portions of all laws, rules, codes, ordinances, and licensing requirements and regulations applicable to the performance of the Florida Contract and the conduct of its business, Specifically,
Supplier’s products and services are not completely compliant with Section 508 of the Rehabilitation Act, to the extent Section 4.18.h (Supplier’s EULA, Materials Warranty, and Maintenance Agreement) applies to the Florida Contract.
Supplier’s products and services adhere to the general human interface design conventions of the device operating system platforms upon which they run. This allows the products and materials to support various accessibility features
that


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.A.005 

 

									
	 Government
Customer
	 	 Identified Government Contract
	 	 Date Provided to
Supplier
	 	 	 	 Exclusion(s)

		 		 		 		 	are native to the device operating system platform. For example, on the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the products’ user interface. There are also accessibility
functionalities built into the Android platform. So even if Supplier itself has not yet built specific accessibility features, the products or services support some features if they are included in the device operating system platform (e.g., Apple
iOS, Android).
					
		 		 		 	•	 	Supplier will not provide hardware to the State of Florida.
					
		 		 		 	•	 	Exhibit 5 to the Florida Contract (“Service Level Agreement Matrix”) does not apply to Supplier.
					
		 		 		 	•	 	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.A.005 

 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Jan. 28, 2013
	 		 	Date:	 	 Jan. 28, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.005 

 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Jan. 28, 2013
	 		 	Date:	 	 Jan. 28, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 BLANK PAGE 








 Amendment 

20100106.054.A.006 
 Between 

Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.A.006 

 
 Amendment 6 

to 
 AT&T-Mobile Iron
Resale Agreement 
 This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending
Resale Agreement No. 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation
(“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but
not otherwise defined in this Amend. shall have the meanings assigned to them in the Agreement. 

*        *        * 

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T
Customers. 
 In consideration of the premises and the covenants hereinafter contained, the Parties agree: 

 

	1.	Section 3.11, Duration of Agreement, is deleted in its entirety and replaced as follows: 

  

	 	3.11	Duration of Agreement 

  

	 	a.	This Agreement will continue in effect for a term expiring on May 2, 2016, unless it is Cancelled or Terminated before that date. The Parties may extend the term of this Agreement beyond that date by mutual written
agreement. 

  

	 	b.	Any Order in effect on the date when this Agreement expires or is Terminated or Cancelled will continue in effect until such Order either (i) expires by its own terms or (ii) is separately Terminated or
Cancelled, prior to its own expiration, as provided in this Agreement. The terms and conditions of this Agreement shall continue to apply to such Order as if this Agreement were still in effect. 


*        *        * 

The terms and conditions of the Amendment in all other respects remain unchanged and in full force and effect. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.006 

 
 Original signature transmitted and received via facsimile or other electronic
transmission of a scanned document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be
executed in multiple counterparts, each of which shall he deemed to constitute an original but all of which together shall constitute only one document. 

IN WITNESS WHEREOF, each Party has caused this Amend. to signed by its duly authorized representative. 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Laurel Finch
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Laurel Finch
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP, General Counsel
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Apr. 19, 2013
	 		 	Date:	 	 Apr. 21, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 BLANK PAGE 








 Amendment 

20100106.054.A.007 
 Between 

Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.A.007 

 
 Amendment 7 

to 
 AT&T-Mobile Iron
Resale Agreement 
 This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending
Resale Agreement No. 20100106.054.C effective April 22, 2010 (the “Agreement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation
(“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the Agreement, the terms of this Amend. will control. Capitalized terms used but
not otherwise defined in this Amend. shall have the meanings assigned to them in the Agreement. 
 Supplier and AT&T are Parties to the Agreement under
which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers. 
 In consideration of the premises and the
covenants hereinafter contained, the Parties agree: 
  

	 	1.	Appendix B, “Supplier’s Price(s)”, is deleted in its entirety and replaced with Appendix B as attached to this Amend. 


The terms and conditions of the Amendment in all other respects remain unchanged and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed multiple counterparts, each of which shall be deemed to constitute an
original but all of which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.007 

 
 IN WITNESS WHEREOF, each Party has caused this Amend. to signed by its duly
authorized representative. 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Laurel Finch
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Laurel Finch
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 V.P. & Gen. Cnsl
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 June 7, 2013
	 		 	Date:	 	 06/07/13



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.007 

 
 Appendix B - Supplier’s Price(s) 

Supplier shall provide the Material and related Services, if any, including any applicable deliverables, for the following prices: 

 

					
	 	  	 Americas On-Premise Price List in USD
	  	 Price to AT&T

		  	Core Product: Required purchase - choose perpetual or subscription	  	
	  
 MobileIron Advanced Management
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AM-ANY-PERP	  	MobileIron Advanced Management Software License – includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration -features can vary across platforms	  	[* * *]
	MI-AM-ANY-12	  	MobileIron Advanced Management Subscription with Premium Support – 12 month term - includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration - features can vary across platforms	  	[* * *]
		  	Product Options: Choose perpetual or subscription	  	
	  
 MobileIron Docs@Work
	  		  	
			
	 SKU Number
	  	
Description(6)
	  	 Cost per
device(1,7)

	MI-DAW-PERP	  	MobileIron Docs@Work Software License	  	[* * *]
	MI-DAW-12	  	MobileIron Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Web@Work	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1,7)

	MI-WAW-PERP	  	MobileIron Web@Work Software License	  	[* * *]
	MI-WAW-12	  	MobileIron Web@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron AppConnect
	  		  	
			
	 SKU Number
	  	
Description(6,11)
	  	 Cost per
device(1,7)

	MI-APC-PERP	  	MobileIron AppConnect Software License	  	[* * *]
	MI-APC-12	  	MobileIron AppConnect Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron AppTunnel
	  		  	
			
	 SKU Number
	  	
Description(12)
	  	 Cost per
device(1,13)

	MI-APT-PERP	  	MobileIron AppTunnel Software License - requires AppConnect	  	[* * *]
	MI-APT-12	  	MobileIron AppTunnel Subscription with Premium Support - 12 month term – requires AppConnect	  	[* * *]
	  
 MobileIron ActiveSync Management
	  	
			
	 SKU Number
	  	
Description(9)
	  	 Cost per
device(1)

	MI-EAS-12	  	MobileIron ActiveSync Management Subscription – 12 month term	  	[* * *]
		  		  	[* * *]
			
		  	Product Bundles: Choose perpetual or subscription	  	
	  
 MobileIron Management & Apps
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMAPP-PERP	  	MobileIron Advanced Management, AppConnect, and AppTunnel Bundle Software License	  	[* * *]
	MI-AMAPP-12	  	MobileIron Advanced Management, AppConnect, and AppTunnel Bundle Subscription with Premium Support – 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Management & Docs Bundle	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMDAW-PERP	  	MobileIron Advanced Management and Docs@Work Bundle Software License	  	[* * *]
	MI-AMDAW-12	  	MobileIron Advanced Management and Docs@Work Bundle Subscription with Premium Support – 12 month term	  	[* * *]
	  
 MobileIron Management & Web Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMWAW-PERP	  	MobileIron Advanced Management, Web@Work Bundle Software License	  	[* * *]
	MI- AMWAW-12	  	MobileIron Advanced Management and Web@Work Bundle Subscription with Premium Support – 12 month term	  	[* * *]
	  
 MobileIron Premium Bundle
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMPRE-PERP	  	MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License	  	[* * *]
	MI-AMPRE-12	  	MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work, Docs@Work Bundle Subscription with Premium Support – 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.A.007 

 

					
	Upgrade SKUs – Advanced Management to Bundles
	  
 MobileIron Advanced Management upgrade to Apps
Bundle

			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AM-AMAPP-PERP-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management, App Connect, and AppTunnel Bundle	  	[* * *]
	MI-AM-AMAPP-SUB-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management, App Connect, and AppTunnel Bundle – 12 Month Subscription	  	[* * *]
	  
 MobileIron Advanced Management upgrade to Web
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AM-AMWAW-PERP-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management and Web@Work Bundle	  	[* * *]
	MI-AM-AMWAW-SUB-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management and Web@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 MobileIron Advanced Management upgrade to Docs
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AM-AMDAW-PERP-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Docs Bundle which includes Docs@Work	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.A.007 

 

					
	MI-AM-AMDAW-SUB-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Docs Bundle which includes Docs@Work – 12 Month Subscription	  	[* * *]
	  
 MobileIron Advanced Management upgrade to Premium
Bundle

			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AM-AMPRE-PERP-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle	  	[* * *]
	MI-AM-AMPRE-SUB-UP	  	Upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 Upgrade SKUs –Bundles to Premium
Bundle

	  
 MobileIron Apps Bundle upgrade to Premium
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMAPP-PRE-PERP-UP	  	Upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle	  	[* * *]
	MI-AMAPP-PRE-SUB-UP	  	Upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Web Bundle upgrade to Premium Bundle	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMWAW-PRE-PERP-UP	  	Upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle	  	[* * *]
	MI-AMWAW-PRE-SUB-UP	  	Upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 MobileIron Docs Bundle upgrade to Premium
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-AMDAW-PRE-PERP-UP	  	Upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle	  	[* * *]
	MI-AMDAW-PRE-SUB-UP	  	Upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 Education SKUs

	  
 MobileIron Management & Docs Bundle – For
Education Accounts Only
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per
device(1)

	MI-AMDAW-PERP-EDU	  	MobileIron Advanced Management and Docs@Work Bundle Software License – For Education Accounts Only	  	[* * *]
	MI-AMDAW-12-EDU	  	MobileIron Advanced Management and Docs@Work Bundle Subscription with Premium Support – 12 month term – For Education Accounts Only	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Premium Bundle – For Education Accounts Only
			
	 SKU Number
	  	
Description(14)
	  	 Cost per
device(1)

	MI-AMPRE-PERP-EDU	  	MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software – For Education Accounts Only	  	[* * *]
	MI-AMPRE-12-EDU	  	MobileIron Advanced Management, AppConnect, AppTunnel, and Docs@Work Bundle Subscription with Premium Support – 12 month term – For Education Accounts Only	  	[* * *]
	  
 MobileIron Support Services – Management and Docs
Bundle – For Education Accounts Only
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per
device(1)

	MI-AMDAWCUSTCARE-EDU	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs@Work Bundle - - [* * *] – For Education Accounts Only	  	[* * *]
	MI-AMDAWCUSTCAREPREMIUM-EDU	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle - [* * *] – For Education Accounts Only	  	[* * *]
	  
 MobileIron Support Services – Premium Bundle –
For Education Accounts Only
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per
device(1)

	MI-AMPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle - [* * *] – For Education Accounts Only	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 8 









 Agreement 20100106.054.A.007 

 

					
	MI-AMPRECUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle - [* * *] – For Education Accounts Only	  	[* * *]
			
		  	Deployment Options: If hardware purchased	  	
	  
 MobileIron Hardware Appliance
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per appliance(3)

	MI-APPL-ANY	  	MobileIron M2100 Hardware Appliance for (Single CPU, 4 cores, 32GB RAM, dual 500GB disks, 2 year non-extendable warranty)	  	[* * *]
	MI-APPL2500	  	MobileIron M2500 Hardware Appliance for VSP (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)	  	[* * *]
	MI-APPLSENTRY-ANY	  	MobileIron M2100 Hardware Appliance for Sentry CPU, 4 cores, 32GB RAM, dual 500GB hard disks, 2 extendable warranty)	  	[* * *]
	MI-APPLSENTRY2500-ANY	  	MobileIron M2500 Hardware Appliance for Sentry (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)	  	[* * *]
	MI-APPLCONNECT-ANY	  	MobileIron M2100 Hardware Appliance for Connector (Single CPU, 4 cores, 32GB RAM, dual 500GB hard disks, 2 year non-extendable warranty)	  	[* * *]
			
		  	Support and Professional Services	  	


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Support Services - Advanced Management	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-CUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management Software License - [* * *]	  	[* * *]
	MI-CUSTCARERENEW-ANY	  	MobileIron Annual Standard Support and Maintenance Renewal for Advanced Management - [* * *]	  	[* * *]
	MI-CUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management Software License - [* * *] Annually	  	[* * *]
	MI-CUSTCAREPREMIUMRENEW-ANY	  	MobileIron Annual Premium Support and Maintenance Renewal for Advanced Management Software License - [* * *]	  	[* * *]
	  
 MobileIron Support Services –
Docs@Work
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-DAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Docs@Work - [* * *] Software License	  	[* * *]
	MI-DAWCUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work Software License – [* * *]	  	[* * *]
	  
 MobileIron Support Services – Web@Work
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-WAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Web@Work - [* * *]	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.A.007 

 

					
	MI-WAWCUSTCAREPREMIUM- ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Web@Work Software License - [* * *]	  	[* * *]
	  
 MobileIron Support Services –
AppConnect

			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-APCCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppConnect - [* * *]	  	[* * *]
			
	MI-APCCUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for AppConnect Software License - [* * *]	  	[* * *]
	  
 MobileIron Support Services –
AppTunnel
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-APTCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppTunnel - [* * *]	  	[* * *]
			
	MI-APTCUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for AppTunnel Software License - [* * *]	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Support Services – Management and Apps Bundle	 	
			
	 SKU Number
	 	
Description(10)
	 	 Cost per
service(4)

	MI-AMAPPCUSTCARE-ANY	 	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, and AppTunnel Bundle Software License - [* * *]	 	[* * *]
			
	MI-AMAPPCUSTCAREPREMIUM-ANY	 	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, and AppTunnel Bundle Software License - [* * *]	 	[* * *]
	  
 MobileIron Support Services – Management and Docs
Bundle
	 	
			
	 SKU Number
	 	
Description(10)
	 	 Cost per
service(4)

	MI-AMDAWCUSTCARE-ANY	 	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs@Work Bundle Software License - [* * *]	 	[* * *]
			
	MI-AMDAWCUSTCAREPREMIUM-ANY	 	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle Software License - [* * *]	 	[* * *]
	  
 MobileIron Support Services – Management and Web
Bundle
	 	
			
	 SKU Number
	 	
Description(10)
	 	 Cost per
service(4)

	MI-AMWAWCUSTCARE-ANY	 	MobileIron Annual Standard Support and. Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Web@Work Bundle Software License - [* * *]	 	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Agreement 20100106.054.A.007 

 

					
	MI-AMWAWCUSTCAREPREMIUM- ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Web@Work Bundle Software License - [* * *]	  	[* * *]
	  
 MobileIron Support Services – Premium
Bundle

			
	 SKU Number
	  	
Description(10)
	  	 Cost per
service(4)

	MI-AMPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License - [* * *]	  	[* * *]
			
	MI-AMPRECUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License - [* * *]	  	[* * *]
	  
 MobileIron Professional Services
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per service

	MI-CORE-ANY	  	Professional Services - Install (core functionality, simple setup)	  	[* * *]
	MI-TRN-ANY	  	Professional Services – Training (technical product review)	  	[* * *]
	MI-PS-ANY	  	Professional Services -Custom scope (e.g. certificate integration, health checks, follow-services)	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 13 









 Agreement 20100106.054.A.007 

 

					
	MI-PS-ENHANCED-ANY	  	Professional Services - Install (core functionality + high availability + Docs@Work, Web@Work)	  	[* * *]
	MI-PS-PREMIUM-ANY	  	Professional Services - Install (core functionality Sentry and VSP high availability + PKI Integral Docs@Work, Web@Work)	  	[* * *]
	MI-PSPREMIUMPLUS-ANY	  	Premium Plus Services and Strategic Account Management (annual fee)(8)	  	[* * *]
	  
 Support and Professional Services –
Upgrade SKUs

	  
 MobileIron Support Services - Advanced Management
upgrade to Apps Bundle
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPAMAPPCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Apps Bundle - [* * *]	  	[* * *]
			
	 MI-
 UPAMAPPCUSTCAREPREMIUM-

ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Apps Bundle - [* * *]	  	[* * *]
	  
 MobileIron Support Services - Advanced Management
upgrade to Web Bundle
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPAMWAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Web Bundle - [* * *]	  	[* * *]
			
	 MI-UPAMWAWCUSTCAREPREMIUM-
 ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Web Bundle - [* * *]	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 14 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Support Services - Advanced Management upgrade to Docs Bundle
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPAMDAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Docs Bundle - [* * *]	  	[* * *]
			
	 MI- UPAMDAWCUSTCAREPREMIUM-
 ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Docs Bundle - [* * *]	  	[* * *]
	  
 MobileIron Support Services - Advanced Management
upgrade to Premium Bundle
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPAMPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Advanced Management to Premium Bundle - [* * *]	  	[* * *]
			
	 MI-
 UPAMPRECUSTCAREPREMIUM-

ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Advanced Management to Premium Bundle - [* * *]	  	[* * *]
	  
 MobileIron Support Services – Apps Bundle upgrade
to Premium Bundle
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPAPPPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from App Bundle to Premium Bundle - [* * *]	  	[* * *]
			
	 MI- UPAPPPRECUSTCAREPREMIUM-
 ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from App Bundle to Premium Bundle	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 15 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Support Services – Web Bundle upgrade to Premium Bundle
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPWAWPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Web Bundle to Premium Bundle - [* * *]	  	[* * *]
			
	 MI-
 UPWAWPRECUSTCAREPREMIUM-

ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Web Bundle to Premium Bundle - [* * *]	  	[* * *]
	  
 MobileIron Support Services – Docs Bundle upgrade
to Premium Bundle
	  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-UPDAWPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for upgrade from Docs Bundle to Premium Bundle - [* * *]	  	[* * *]
			
	 MI- UPDAWPRECUSTCAREPREMIUM-
 ANY
	  	MobileIron Annual Premium Support and Maintenance (24x7) for upgrade from Docs Bundle to Premium Bundle - [* * *] Annually	  	[* * *]

 Notes: 

 

	(1)	Min purchase = [* * *] 


	(2)	Requires one license for every device under MobileIron management 


	(3)	Does not include shipping and handling 


	(4)	% of software license list price - only for perpetual pricing 


	(5)	Android, iOS, Mac OS X, Windows Phone 8: BES integration for BlackBerry policy mgmt not priced separately; Features can vary across platforms 


	(6)	Must use same licensing model (perpetual or subscription) as Advanced Management 


	(7)	Requires purchase of Advanced Management 


	(8)	Must also have MobileIron Annual Premium Support and Maintenance 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 16 









 Agreement 20100106.054.A.007 

 

	(9)	Policy mgmt (password, wipe, other policy enforcement) of devices only supported by MobileIron through ActiveSync (Symbian, Windows Mobile, Windows Phone 7, Windows 8 RT) 


	(10)	Support levels must match across products purchased 


	(11)	Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppConnect functionality; no developer fee 


	(12)	Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppTunnel functionality; no developer fee 


	(13)	Requires purchase of AppConnect 


	(14)	Approved purchasers include public or private educational institutions—-teaching from preschool to higher education, and/or vocational—both for profit and non-profit. A minimum of [* * *] paid license purchase
on a single invoice is required to be eligible for the discount pricing. All student device licenses and their maintenance fees are available at no charge for the term of the subscription - for both Subscription On-Premise and Subscription Connected
Cloud licenses. Student device licenses are not available at no charge under the Perpetual On-Premise Licensing model. 

  

					
	 	  	 Americas Connected Cloud Price List in USD
	  	 Price to
AT&T

		  	Core Service: Required purchase	  	
	  
 MobileIron Basic Management
	  		  	
			
	 SKU Number
	  	
Description(10)
	  	 Cost per
device(1)

	MI-CLOUD-BM-ANY-12	  	MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term - includes MDM, MAM (up to 2 in-house apps), Atlas, and Security (no app certs) with zero on-premise footprint - features can vary
across platforms	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 17 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Advanced Management	  	
			
	 SKU Number
	  	
Description(5)
	  	 Cost per
device(1)

	MI-CLOUD-AM-ANY-12	  	MobileIron Connected Cloud Advanced Management Subscription with Premium Support - 12 month term -includes MDM, MAM, Atlas, Security, Intelligent Gateway, and Enterprise Integration -features can vary across platforms	  	[* * *]
	  
 Managed Hosted MDM
	  		  	
		  	MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered)	  	[* * *]
			
		  	Service Options	  	
	  
 MobileIron Docs@Work
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1,2)

	MI-CLOUD-DAW-12	  	MobileIron Connected Cloud Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron Web
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1,2)

	MI-CLOUD-WAW-12	  	MobileIron Connected Cloud Web@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron AppConnect@Work
	  		  	
			
	 SKU Number
	  	
Description(6, 8)
	  	 Cost per
device(1,2)

	MI-CLOUD-APC-12	  	MobileIron Connected Cloud AppConnect Subscription with Premium Support - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 18 









 Agreement 20100106.054.A.007 

 

					
	MobileIron AppTunnel	  		  	
			
	 SKU Number
	  	
Description(9)
	  	 Cost per
device(1,10)

	MI-CLOUD-APT-12	  	MobileIron Connected Cloud AppTunnel Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron ActiveSync Management
	  	
			
	 SKU Number
	  	
Description(6)
	  	 Cost per
device(1,11)

	MI-CLOUD-EAS-12	  	MobileIron Connected Cloud ActiveSync Management Subscription with Premium Support - 12 month term	  	[* * *]
			
		  	Service Bundles	  	
	  
 MobileIron Management & Apps
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMAPP-12	  	MobileIron Connected Cloud Advanced Management, AppConnect, and AppTunnel Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron Management & Docs
Bundle
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMDAW-12	  	MobileIron Connected Cloud Advanced Management and Docs@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 19 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Management & Web Bundle	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMWAW-12	  	MobileIron Connected Cloud Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron Premium Bundle
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMPRE-12	  	MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	  
 Upgrade SKU - Subscription
Licenses

	  
 Advanced Management upgrade to Apps Bundle -
Subscription Upgrade
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AM-AMAPP-SUB-UP	  	Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, and AppTunnel Bundle – 12 Month Subscription	  	[* * *]
	  
 Advanced Management upgrade to Web Bundle - Subscription
Upgrade
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AM-AMWAW-SUB-UP	  	Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management and Web Bundle - 12 Month Subscription	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 20 









 Agreement 20100106.054.A.007 

 

					
	Advanced Management upgrade to Docs Bundle - Subscription Upgrade
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AM-AMDAW-SUB-UP	  	Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management SKU upgraded to the Does Bundle which includes Docs@Work – 12 Month Subscription	  	[* * *]
	  
 Advanced Management upgrade to Premium Bundle -
Subscription Upgrade
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AM-AMPRE-SUB-UP	  	Connected Cloud upgrade from Advanced Management to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 Apps Bundle upgrade to Premium Bundle - Subscription
Upgrade
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMAPP-PRE-SUB-UP	  	Connected Cloud upgrade from the Apps Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 Web Bundle upgrade to Premium Bundle - Subscription
Upgrade
	  	
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMWAW-PRE-SUB-UP	  	Connected Cloud upgrade from the Web Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 21 









 Agreement 20100106.054.A.007 

 

					
	Docs Bundle upgrade to Premium Bundle - Subscription Upgrade
			
	 SKU Number
	  	 Description
	  	 Cost per
device(1)

	MI-CLOUD-AMDAW-PRE-SUB-UP	  	Connected Cloud upgrade from the Docs Bundle to the MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle – 12 Month Subscription	  	[* * *]
	  
 Education SKUs

	  
 MobileIron Management & Does Bundle - For
Education Accounts Only
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per device

	MI-CLOUD-AMDAW -12-EDU	  	MobileIron Connected Cloud Advanced Management and Docs@Work Bundle Subscription with Premium Support - 12 month term – For Education Accounts Only	  	[* * *]
	  
 MobileIron Premium Bundle - For Education Accounts
Only
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per device

	MI-CLOUD-AMPRE-12-EDU	  	MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, and Docs@Work Bundle Subscription with Premium Support - 12 month term – For Education Accounts Only	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 22 









 Agreement 20100106.054.A.007 

 

					
	Test and Development Connected Cloud Instance
	  
 Test and Development Connected Cloud
Instance
	  	
			
	 SKU Number
	  	
Description(14)
	  	 Cost per
device(1)

	MI-CLOUD-TESTDEV-AMPRE-12	  	MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - for Test/Dev Environment - 12 month term - requires purchase of a Production Connected Cloud
Instance.	  	[* * *]
			
		  	Deployment Options: If hardware purchased for enterprise integration	  	
	  
 MobileIron Hardware Appliance
	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per appliance(3)

	M1-APPLENTCONNECT-ANY	  	MobileIron M2100 Hardware Appliance for Enterprise Connector (Single CPU, 4 cores, 16GB RAM, dual 250GB hard disks, 1 year non-extendable warranty)	  	[* * *]
	MI-APPLSENTRY-ANY	  	MobileIron M2100 Hardware Appliance (Single CPU, 4 cores, 32GB RAM, dual 500 disks, 2 year non-extendable warranty)	  	[* * *]
	MI-APPLSENTRY2500-ANY	  	MobileIron M2500 Hardware Appliance for Sentry (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6Gb/s SAS drives in RAID 10 array, redundant power supplies and fans, 3 year non-extendable warranty)	  	[* * *]
			
		  	Support and Professional Services	  	


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 23 









 Agreement 20100106.054.A.007 

 

					
	MobileIron Professional Services	  		  	
			
	 SKU Number
	  	 Description
	  	 Cost per service

	MI-CLOUD- CORE-ANY	  	Professional Services – Install (core functionality, simple setup)	  	[* * *]
	MI-CLOUD-TRN-ANY	  	Professional Services – Training (technical product review)	  	[* * *]
	MI-CLOUD-PS-ANY	  	Professional Services - Custom scope (e.g certificate integration, health checks, follo services)	  	[* * *]
	MI-CLOUD- ENHANCED-ANY	  	Professional Services - Install (core functionality + high availability + Docs@Work, Web@Work)	  	[* * *]
	MI-PSPREMIUMPLUS-ANY	  	PremiumPlus Services and Strategic Account Management (annual fee)	  	[* * *]

 Notes: 

 

	(1)	Min purchase = [* * *] 


	(2)	Requires purchase of Advanced Management 


	(3)	Does not include shipping and handling 


	(4)	% of software license list price - only for perpetual pricing 


	(5)	Android, iOS, Mac OS X, and Windows Phone 8 charged per device; features can vary across platform 


	(6)	AppConnect supports both Android and iOS 


	(7)	Policy mgmt (password, wipe, other policy enforcement) of devices only supported by MobileIron through ActiveSync (Symbian, Windows Mobile, Windows Phone 7, Windows 8 RT) 


	(8)	Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppConnect functionality; no developer fee 


	(9)	Must be purchased for each device that has internal or third-party apps installed and being managed through MobileIron using AppTunnel functionality; no developer fee 


	(10)	Requires purchase of AppConnect 


	(11)	Requires purchase of Advanced Management for other devices (i.e., cannot just buy ActiveSync Management) 


	(12)	Must also have Direct Premium Support from MobileIron 


	(13)	Requires one license for every device under MobileIron management 


	(14)	Approved purchasers include public or private educational institutions—teaching from preschool to higher education, and/or vocational—both for profit and non-profit. A minimum of [* * *] paid license purchase
on a single invoice is required to be eligible for the discount pricing. All student device licenses and their maintenance fees are available at no charge for the term of the subscription—for both Subscription On-Premise and Subscription
Connected Cloud licenses. Student device licenses are not available at no charge under the Perpetual On-Premise Licensing model. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 24 









 Agreement 20100106.054.A.007 

 
  

	 	•	 	Networx Fees: 

 Whenever applicable, for each sale of Supplier Services and Material made by AT&T to
Customers under the US Federal Government Networx contract Supplier will be responsible for and agrees to pay AT&T for [* * *] of the US Federal Government Networx contract imposed administrative fees. Settlement of the fee payment between
Supplier and AT&T will occur monthly. Said monies may be deducted from revenues otherwise due from AT&T to Supplier under this Agreement, or AT&T may bill Supplier for such fees, at AT&T’s sole discretion. If AT&T bills
Supplier for such fees, Supplier agrees to pay such invoice within 35 days of the date of the invoice. 
  

	 	•	 	Maintenance and Support 

 The rate charged for any renewal term for maintenance and support of Specially
Priced Transactions (defined below), which has the same period as the initial term for maintenance and support, shall remain the same as the rate charged for the initial term for maintenance and support. The term “Specially Priced
Transaction” means, in general, a perpetual license fee transaction for [* * *] or more devices where the maintenance and support fee charged to the customer is not based on the fixed fee pricing set forth in the pricing schedules to the Resale
Agreement but, rather, is based on the net license fee for the perpetual license. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 25 









 BLANK PAGE 








 Supplement 

20100106.054.S.001 
 Between 

Mobile Iron 
 And 

AT&T Services, Inc. 








 Agreement 20100106.054.S.001 

 
 Supplement 1 to AT&T-Mobile Iron Resale Agreement 

This Supplement, effective on the date when signed by the last Party (“Amendment Effective Date”), and supplementing Agreement
No. 20100106.054.C (the “Agreement”), is by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in
the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not otherwise defined in this Supplement have the meanings assigned to them in the Agreement. In the event there is a conflict between the terms
of this Supplement and the terms of the Agreement, the terms of this Supplement will control. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to
AT&TCustomers. 

  

	B.	This Supplement is intended only for Supplier’s products sold through the AT&T Mobility LLC II (“AMA program”) the terms of this Supplement shall not apply to any other Supplier products obtained by
AT&T. 

 THEREFORE, for purposes of this Supplement only, AT&T and Supplier agree as follows: 

 

	1.	Section 1.2. “Scope of Agreement” paragraph a. is hereby deleted and replaced with the following paragraphs: 

  

	a.	Supplier shall sell to AT&T the Material (other than licensed Material) and Services listed in Appendix A, for resale to Customers in the United States of America (“Territory”), and Supplier shall
authorize AT&T to distribute licensed Material listed in Appendix A and to distribute Supplier’s EULA, warranties, and maintenance service agreements associated with Material to Customers in the Territory. Where agreed pursuant to
Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of Customers in the Territory. All sales of Material
and Services to AT&T for resale, provision of Services to AT&T, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and maintenance agreements shall be subject to the terms and conditions of this Agreement
and shall be done pursuant to and in conformance with Orders submitted by AT&T. Prices to AT&T are the prices listed in Appendix B, if any, minus the appropriate discount, as shown in Appendix B1, if any, or prices established pursuant to
firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to requests for pricing for such Material and Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant.


  

	b.	Supplier shall provide AT&T and/or Customer Services as described in Appendix Y, End User Care, for Customers on whose behalf AT&T has purchased Maintenance Services or who are on subscription licenses. AT&T
shall only provide such Maintenance Services to such Customers. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001 

 
 The remaining paragraphs are re-lettered beginning with the letter
“c”. 
  

	2.	The following definition shall be deleted and replaced in the Agreement: 

 2.21 Order 

“Order” means such electronic records from AT&T’s Third Party Provisioning (“3PP”) system that AT&T may
send to Supplier for the purpose of ordering Material and Services hereunder. Orders will not include Orders for Government Customers until agreed by Supplier. 
  

	3.	The following definitions shall be added to the Agreement: 

 2.31 Badge 

“Badge” means the “AT&T Certified Solution Badge” issued by AT&T to certain businesses that have had their
wireless enterprise solutions tested and certified that the solution meets AT&T system requirements. 
 2.33 Customer Agreement 

“Customer Agreement” means the written (including fax or electronic click-through) contractual arrangement to be entered into
between AT&T and Customer in order for Customer to purchase Wireless Services. 
 2.34 End User 

“End User” means those individuals authorized by a Customer to have access to Wireless Services pursuant to a valid Customer
Agreement. 
 2.36 Mobility Order(s) 

“Mobility Order(s)” means any Order placed by AT&T Mobility LLC II or any of its Affiliates for the purposes of purchasing
Material, Services and/or Software for the AMA program for AT&T Mobility LLC II or any of its Affiliates or Customers. For purposes of this Supplement, all references to Order in the Agreement shall mean Mobility Order. 

2.37 MRC 
 “MRC” means the
monthly recurring charge paid by AT&T to Supplier for each active Software Subscription as set forth in Appendix B. 
 2.38 Wireless Services

 “Wireless Services” means the wireless data service offered by AT&T over its GSM/GPRS, EDGE, UMTS/HSPA or future cellular
networks, or 802.11 based networks, together with ancillary or incidental AT&T services necessary to provide the Wireless Services. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001 

 
  

	4.	General Terms 

  

	a)	The following sections shall be deleted and replaced in the Agreement: 

 Section 3.20, Invoicing
and Payment, shall be deleted and replaced as follows: 
 Section 3.20 Invoicing and Payment 

AT&T will provide to Supplier, Partner Reconciliation Management (PRM) settlement reports that will identify total accrued payments for the Material and
Services within [* * *] after the end of each month, at which time Supplier will invoice AT&T. The PRM reports will identify what the beginning and end dates are for each settlement period. 

Supplier has up to [* * *] from receipt of the PRM settlement reports (“Dispute Period”) to notify AT&T in writing of any discrepancy between
Supplier’s records and the PRM settlement report. If Supplier notifies AT&T in writing of a discrepancy during the Dispute Period, AT&T will still continue processing payment based on the original PRM settlement report. AT&T shall
have up to [* * *] after receipt of the invoice to pay Supplier. 
 Any resolved discrepancies will be applied by AT&T to a subsequent invoice as a
credit or as an additional amount due, as agreed upon by both Parties. In the event that a disputed settlement amount cannot be reconciled between the respective Parties, the PRM settlement reports will be the basis of payment to Supplier. AT&T
will not apply any additional amounts to invoices for resolved discrepancies after the Dispute Period has expired, unless Supplier notified AT&T of the discrepancy in writing during the Dispute Period. AT&T shall pay to Supplier the MRC in
accordance with Appendix B. AT&T will also withhold for submission to the appropriate taxing authority any taxes that are charged in connection with the MRC in accordance with Section 3.36, Taxes. 

Section 3.22, Limitation of Damages, shall be deleted and replaced as follows for purposes of Mobility Orders only: 

Section 3.22 Limitation of Damages 
 NOTWITHSTANDING
ANYTHING ELSE IN THIS AGREEMENT OR OTHERWISE, EXCEPT FOR LIABILITY ARISING OUT OF [* * *] OR SECTION 3.33B (RESTRICTIONS ON STANDARD SOFTWARE) OR SUPPLIER’S INDEMNITY OBLIGATIONS DESCRIBED HEREIN, NEITHER PARTY SHALL BE LIABLE WITH RESPECT TO
ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR: (A) AMOUNTS THAT IN THE AGGREGATE ARE IN EXCESS OF THE LIMITATION AMOUNT (AS DEFINED BELOW) OR (B) ANY INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE OR LOST DATA. AS USED IN THIS SECTION, THE “LIMITATION AMOUNT” MEANS [* * *] BUT NOT LESS THAN [* * *]. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001 

 
  

	b)	The following sections shall be added to the Agreement: 

 Section 3.41, AT&T Badge, shall he
added as follows: 
 3.41 AT&T Badge 
  

	a.	The AT&T brand, trade name, trademark, service mark, logo, trade dress, and the AT&T Badge are the property of AT&T Intellectual Property II, L.P. d/b/a/ AT&T Intellectual Property, Inc.
(“ATTIP”). Solely in performance of and in accordance with this Agreement, ATTIP has specifically consented to AT&T’s and Supplier’s use of the Badge. Subject to the limitation and procedures set forth herein, ATTIP hereby
grants Supplier a personal, revocable, nonexclusive, royalty-free limited permission to use and reproduce the Badge on Supplier’s web site, in sales presentation materials and on marketing and promotional materials. 


 

	b.	Supplier agrees to use the AT&T Badge according to the Guidelines set forth and exactly as depicted in Appendix D without any alteration. Supplier may not modify the AT&T Badge in any way whatsoever. Failure to
display the AT&T Badge as indicated shall result in immediate cancellation of this authorization and termination of this permission to use the AT&T Badge. 


 

	c.	All materials in which the AT&T Badge is used shall be submitted for review to AT&T’s authorized representative in advance and shall not be distributed or used by Supplier in any manner without prior
written approval. AT&T may withhold its consent to the use of the AT&T Badge in a particular context in its sole discretion, with the exception that once consent is given for a type of use (e.g., use of the AT&T Badge in a print
advertisement, on a web page), consent is not required for each use of the AT&T Badge in that specific context, as long as used without material change (changes to grammar, punctuation, changes in background color, and corrections of typos are
de facto considered immaterial). Any use of the AT&T brand, name, trademark, logo, trade dress or the AT&T corporate brand, name, trademark, logo, trade dress or globe as a trademark or service mark which is not authorized herein or in
writing by an authorized representative of AT&T shall be strictly prohibited. Any use of the AT&T Badge which is inconsistent with the terms hereof shall be grounds for immediate cancellation of this authorization to use the AT&T Badge.
Any failure to select this remedy on any occasion shall not constitute a waiver by AT&T or ATTIP of rights under this paragraph. ATTIP reserves the right to designate and substitute a transitional or new AT&T Badge after thirty
(30) days written notice to Supplier. 

  

	d.	Supplier recognizes that nothing contained in this Agreement is intended as an assignment or grant to Supplier of any right, title or interest in or to the AT&T Badge or the goodwill attached thereto and that this
Agreement does not convey the right to grant sublicenses and is not assignable. Supplier does not have the right to register the AT&T Badge or any other mark owned by ATTIP or its affiliates as a domain name, corporate or trade name, trademark
or service mark. Supplier further recognizes that all use of the AT&T Badge by Supplier shall inure to the benefit of, and be on behalf of ATTIP or AT&T. It is understood and agreed that ATTIP, as authorized licensor and owner, shall have
standing to enforce its rights in the AT&T Badge as set forth herein. Supplier recognizes the validity of, and will do nothing inconsistent with, or which would negatively impact, ATTIP’s ownership of the AT&T Badge or the goodwill
represented thereby. Supplier acknowledges and agrees that ATTIP and AT&T will have the sole right to engage in infringement or unfair competition proceedings involving the AT&T Badge. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.S.001 

 
 Section 3.42, Liquidated Damages for Delay in Delivery, shall be added as
follows: 
 3.42 Liquidated Damages for Delay in Delivery 

If Supplier fails to complete Delivery by the Delivery Date, then AT&T will suffer damages, proximately caused by such delay, in an amount difficult to
ascertain with certainty. Therefore, in such a case, AT&T will recover, as liquidated damages and not as a penalty [* * *] of the price of the delayed Materials and Services for each. [* * *] starting with the Delivery Date and ending with the
[* * *] when Supplier completes the delayed Delivery or AT&T Cancels the applicable Order, whichever occurs first. The amount of AT&T’s potential recovery under this Section is so limited that it will not exceed [* * *] of the total
price of the delayed Materials and Services. 
 Section 3.43, Offshore Work Permitted Under Specified Conditions, shall he added as follows:

 3.43 Offshore Work Permitted Under Specified Conditions 
  

	a.	Supplier shall not perform any Services under this Agreement, nor allow such performance by any Subcontractor, at a location outside the United States (“Offshore Location”) unless AT&T approves work to be
performed by Supplier or a Subcontractor at such Offshore Location. In the event of such approval, the physical location where the work is to be performed; the Services to be performed at such location; and, if applicable, the identity of any
Subcontractor performing such work, shall be specifically set forth in Appendix K. Prior to making any additions or deletions to the physical locations or changes in Subcontractors performing work at an Offshore Location the Parties shall amend
Appendix K. A change in the location where a Service is performed from one Offshore Location to another AT&T approved Offshore Location shall not require an amendment to Appendix K. The requirements of this section shall be in addition to the
Sections entitled, “Assignment and Delegation”, and “Work Done by Others”. 

  

	b.	AT&T shall have the right to withdraw its consent to the performance of work at an Offshore Location at any time in AT&T’s sole discretion for any reason, in which event Supplier shall continue to perform
such work at a location within the United States and the Parties shall amend Appendix K accordingly. 

  

	c.	Supplier’s compliance with this Section, and all Services performed in Offshore Locations with AT&T’s consent, shall be subject to Section entitled, Records and Audit. Supplier shall provide, and shall
ensure all Subcontractors provide at no cost to AT&T, AT&T with physical access to inspect all Offshore Locations. 

  

	d.	To the extent Supplier interconnects with, or otherwise has access to, the AT&T network, Supplier shall not access, or establish network connections that would allow access, to the AT&T network from an Offshore
Location without the prior written consent of AT&T. 

  

	e.	Any Services under this Agreement performed by Supplier or any Subcontractor in an Offshore Location without AT&T’s prior written consent shall be a material breach of this Agreement and, in addition to any
other legal rights or remedies available to AT&T in law or in equity, AT&T may immediately Cancel and/or Terminate this Agreement without cost, liability or penalty to AT&T. 


 

	f.	When AT&T has granted consent for Services to be performed in an Offshore Location, Supplier shall remain fully responsible for compliance with any applicable foreign, federal, state or local law for such Services
regardless of whether the Service is being performed by Supplier or a Subcontractor. Nothing contained within this Agreement is intended to extend, nor does it extend, any rights or benefits to any Subcontractor, and no third party beneficiary right
is intended or granted to any third party hereby. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.S.001 

 
  

	g.	Supplier shall advise AT&T as early as possible prior to any change of Control of the Supplier or any of the entities performing the work at the Offshore Location. AT&T may, but shall not be obligated to, Cancel
all or part of the Agreement or applicable Order, at AT&T’s option, if, without prior consent of AT&T, through merger of acquisition or other means, there is a change in the Control of the Supplier or any of the entities performing the
work at the Offshore Location. “Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies by one person or entity or a group of persons or entities acting in
concert; provided, however, that the legal or beneficial ownership, directly or indirectly, by persons or entities, including governmental entities, acting alone or in concert, of more than thirty percent (30%) of the voting stock for the
election of directors of a party shall always be deemed Control. 

 Section 3.44, Supplier Marks, shall be added as follows: 

3.44 Supplier Marks 
  

	a.	Subject to the other provisions of this Agreement, Supplier hereby grants AT&T the right to use, reproduce, publish and display Supplier’s trademarks or service marks related to the Materials (the
“Supplier Marks”), including the Software application names and Supplier Marks, any related Software application descriptions or specifications published or provided by the Supplier, in connection with the development and use of, and
reproduction in promotional and marketing materials, content directories and indices, and electronic and printed advertising, newsletters and mailings and exhibitions, trade shows or equivalent events about AT&T and its relationship with
Supplier. This Agreement gives AT&T no rights in or to the Supplier Marks except a limited license to reproduce the Supplier Marks as reasonably necessary for and for the sole purpose of allowing AT&T to fully promote and market the Software
pursuant to the terms of this Agreement. AT&T has no right to register Supplier’s trademarks, service marks or trade names in any jurisdiction anywhere in the world. 


 

	b.	Prior to the first use and each subsequent different use of the Supplier Marks in the manner permitted herein, AT&T agrees to submit a sample of such proposed use to Supplier for its prior written approval, which
may be withheld in Supplier’s reasonable discretion. Once Supplier approves a particular use of a Supplier Mark (which may apply to the use of the Supplier Mark in multiple types of advertising or marketing), the approval will remain in effect
for such use until withdrawn with reasonable prior written notice. Without limiting the generality of the foregoing, AT&T will comply with all standards with respect to the Supplier Marks which may be furnished to AT&T from time to time, and
all uses of the Supplier Marks must be consistent with the standards furnished by Supplier. Further, AT&T may not create a combination mark consisting of one or more of the Supplier Marks. All uses of the Supplier Marks inure to the benefit of
the Supplier. 

 Section 3.45, Testing, shall be added as follows: 

3.45 Testing 
 To the extent practicable, Supplier will
notify AT&T [* * *] advance of releasing a new version of the Material that would materially and adversely impact upon either reliability or the form, fit or function of the Material (a “Materially Revised Version”) to AT&T or its
Customers 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 Agreement 20100106.054.S.001 

 
 
hereunder, and submit the latest available such version for testing and certification by AT&T no later than [* * *] prior to the intended release of such version to AT&T or its Customers
hereunder. Supplier will also provide AT&T with registration information for the sole purpose of end-to-end testing (the “Test Accounts”) at the same time. AT&T’s testing and certification will be performed at no charge to
Supplier. Supplier will deliver, and AT&T will accept the Material or Services for testing if Supplier considers the Material or Services to be the Release Candidate. A “Release Candidate” is a version of the Material or Services that
Supplier believes to be free from material defects and has cleared Supplier’s own quality assurance and testing activities. Schedules and resources permitting, AT&T will provide Supplier with testing results within [* * *] of receiving each
version or release of the Material. Failure to provide testing results within this time period will not be deemed AT&T’s approval of the Material or Services. Any Service Preventing Defects discovered during testing must be corrected by
Supplier prior to commercial launch of the Material with such a defect to AT&T or any of its Customers. A “Service Preventing Defect” means [* * *]. Issues can be considered Service Preventing Defects [* * *]. If Supplier desires to
make material modifications to the Material or Services that would constitute a Materially Revised Version, it may do so upon written notice to AT&T. A Materially Revised Version will require complete re-testing and re-certification of the
Material and Services pursuant to this Section prior to re-launching the modified Material and Services. 
  

	5.	Special Terms 

  

	a)	The following section shall be deleted and replaced in the Agreement: 

 Section 4.18,
Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows: 
 4.18 Supplier’s EULA, Materials
Warranty, and Maintenance Agreement 
 a. For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties,
and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of any EULA, any statement of warranty which accompanies Material (“Materials Warranty”), and standard maintenance services agreement
(“Maintenance Agreement”) authorized or required by Supplier or its original equipment manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the
“Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the
Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on the World Wide Web accessible by passcode (for new Customers) and accessible without passcode using the URL referenced in
Section 4.18(g)(i) below (for existing Customers or potential Customers under a nondisclosure agreement or any confidentiality obligations in an existing agreement with such Customer or potential Customer), shall maintain a web link to enable
AT&T and Customers to access Supplier’s Material via the Internet, shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this
Agreement. [* * *] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 8 









 Agreement 20100106.054.S.001 

 
  

	b.	Supplier further agrees that it will be Supplier’s responsibility to include a copy of its Supplier’s Material, that it generally includes with its Materials, when the Materials are shipped or Software is
delivered electronically to Customer, together with instructions directing Customer: 

  

	 	1.	To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software. 

  

	 	2.	That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA. 


 

	c.	Except as set forth in §4.18(g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow
directly from Supplier to Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However, AT&T and not
Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from Customer on account of any such invoice. Any other obligations as set forth in Supplier’s
Material will be strictly between Supplier and Customer. 

  

	d.	Except as Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of §4.18(g)(i), (ii), or
(iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of Customers, and AT&T may disclose the
provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control. 


 

	e.	Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections
entitled “Indemnity” and “Infringement”. 

  

	f.	AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.S.001 

 
  

	g.	Supplier acknowledges and agrees that certain of Customers that are State, Federal, local and municipal agencies, departments, political subdivisions and related entities purchasing pursuant to government contracts
(“Government Customers”) require certain different treatment with respect to the issues dealt with in this §4.18. Supplier hereby agrees that the terms and conditions in this sub-section (g) apply to such Government Customers,
and that all of §4.18 continues to apply to such Government Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers insist on contracting directly and solely with
AT&T, and may refuse to enter into contracts with Supplier or otherwise deal directly with Supplier for Tier 1 support and maintenance. In order to have such Government Customers agree to the EULA, Supplier hereby agrees that AT&T may take
any of the following actions with respect to the EULA when responding to a request for proposal or request for information or otherwise contracting with Government Customers: 


 

	 	i.	have the Government Customer accept Supplier’s EULA either through the web link referenced in §4.18(a), or through a URL accessible without passcode to be made available by Supplier within two weeks of the
Effective Date of this Supplement or Supplier’s other, standard acceptance methods in place at that time; 

  

	 	ii.	have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1; or 


 

	 	iii.	in the event that neither §4.18(g)(i) nor §4.18(g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T. 


(For clarity, in §§4.18(g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier,
and AT&T will not be a party to that EULA.) 
 Pursuant to §4.18(g)(iii), Supplier hereby grants AT&T a limited, nonexclusive,
royalty-free, license to the Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf
AT&T has purchased licenses to the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any
termination or expiration of this Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising its termination rights
under the EULA. 
 For purposes of clarification, the parties intent is that the right to sublicense granted to AT&T be broad enough so
that AT&T may grant the Government Customer the license that Supplier would have granted such Government Customer (had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement
leave AT&T having granted more rights to such Government Customer under this sub-section (g) than it had the right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such
sub-license. AT&T shall only be a party to the EULA for the limited purposes set forth in this paragraph. 
 In addition, with respect
to Government Customers, Supplier hereby agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers
to the fullest extent allowed by applicable law; (C) the Government Customers are intended third-party beneficiaries of the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in
fulfilling any and all Supplier obligations under the Materials Warranty and Maintenance Agreement for the benefit of such Government Customers. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.S.001 

 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Robert B. Tinker
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Robert B. Tinker
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title:	 	 CEO
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Nov 8, 2010
	 		 	Date:	 	 November 9, 2010


  

	
	/s/ Jeff Ratzlaff
	
	JEFF RATZLAFF
	
	SR. DIR, BUSINESS DEVELOPMENT
	
	Nov 8, 2010


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.S.001 

 
 Appendix A - Description of Supplier’s Material and/or Services 

The Mobile Iron Virtual Smartphone Platform (VSP) is a data-driven smartphone management platform software solution used by corporate enterprises,
consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content
and usage of a supported smartdevice that is deployed in the enterprise. 
 The Mobile Iron Virtual Smartphone Platform consists of three key components:

  

	 	1.	A software client that runs on smartphones and smartdevices, and communicates back to the MobileIron Virtual Smartphone Platform server and consists of two different versions. The subscription service includes a client
per device, tier 2 support, and upgrades: 

  

	 	a)	MobileIron iPhone for Enterprise (for iOS devices) 

  

	 	b)	MobileIron Core Bundle Subscription (for other supported OS’s) 

  

	 	2.	The MobileIron Smartphone Virtual appliance plugs into an enterprise network and provides central control and management for enterprise’s supported smartdevices and acts as a proxy between clients and the email
infrastructure MobileIron Sentry Virtual appliance provides tools to gain visibility over devices connecting, prohibit unauthorized devices from gaining access to ActiveSync, and block devices that either do not meet requirements or have fallen out
of compliance from connecting to corporate e-mail. 

 Detailed Product Description 

 

	 	1.	MobileIron iPhone for Enterprise Subscription clients reside on the iOS device and communicate back to the MobileIron Smartphone Virtual Appliance. The device client is priced on a per device basis and includes tier 2
and tier 3 support. 

  

	 	2.	MobileIron Advanced Management Subscription for other supported OS’s provides smartdevice management for data, apps, and access to corporate resources. It allows enterprises to set policies or guidelines governing
usage and access. The device client is priced on a per device basis and includes tier 2 and tier 3 support. 

  

	 	3.	The MobileIron Mobile Activity Intelligence for other supported OS’s gathers usage data and provides analysis of voice, data and quality of service for the smartphones under management. The device client is priced
on a per device basis and includes tier 2 and tier 3 support. 

  

	 	4.	MobileIron Core Bundle for Enterprise Subscription clients for other supported OS’s includes the Advanced Management functionality and Mobile Activity Intelligence functionality as shown above in items 2 and 3. The
device client is priced on a per device basis and includes tier 2 and tier 3 support. 

  

	 	5.	MobileIron Smartphone Virtual Appliance provides mission control for managing supported smartdevices and is where the enterprise administrator has visibility to the smartphone fleet, applies policies and manages the
devices. [* * *] 

  

	 	6.	MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management. [* * *] 


[* * *] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Agreement 20100106.054.S.001 

 
  

	
	 Description

	 MobileIron iPhone for Enterprise Subscription - 12 month term

	 MobileIron iPhone for Enterprise Subscription - 24 month term

	 MobileIron iPhone for Enterprise Subscription - 36 month term

	 MobileIron Advanced Management Subscription - 12 month term

	 MobileIron Advanced Management Subscription - 24 month term

	 MobileIron Advanced Management Subscription - 36 month term

	 MobileIron Intelligence Subscription - 12 month term

	 MobileIron Intelligence Subscription - 24 month term

	 MobileIron Intelligence Subscription - 36 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term

	 MobileIron Other Subscriptions

	 MobileIron iPhone for Enterprise Software License

	 MobileIron Advanced Management Software License

	 MobileIron Intelligence Software License

	 MobileIron Core Bundle Software License (Advanced Management + Intelligence)

	 MobileIron Other Perpetual Software Licenses

	 Services and Accessories

	 MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

	 MobileIron Smartphone Management Virtual Appliance

	 MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

	 MobileIron Sentry Virtual Appliance

	 MobileIron Annual Standard Maintenance and Support

	 MobileIron QuickStart Web-based Training (6 hours)

	 Professional Services (project-specific quote)

	 Remote Product Technical Training

	 Standard Enterprise Implementation Services

	 Advanced Enterprise Implementation Services



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 13 









 Agreement 20100106.054.S.001 

 
 Appendix B is deleted in its entirety and replaced with the following only when
dealing with Mobility Orders: 
 Appendix B - Supplier’s Price(s) 
  

					
	 Description
	  	AT&T Cost	 
	 MobileIron iPhone for Enterprise Subscription - 12 month term
	  	$	[* * *]	  
	 MobileIron iPhone for Enterprise Subscription - 24 month term
	  	$	[* * *]	  
	 MobileIron iPhone for Enterprise Subscription - 36 month term
	  	$	[* * *]	  
	 MobileIron Advanced Management Subscription - 12 month term
	  	$	[* * *]	  
	 MobileIron Advanced Management Subscription - 24 month term
	  	$	[* * *]	  
	 MobileIron Advanced Management Subscription - 36 month term
	  	$	[* * *]	  
	 MobileIron Intelligence Subscription - 12 month term
	  	$	[* * *]	  
	 MobileIron Intelligence Subscription - 24 month term
	  	$	[* * *]	  
	 MobileIron Intelligence Subscription - 36 month term
	  	$	[* * *]	  
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 12 month term
	  	$	[* * *]	  
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 24 month term
	  	$	[* * *]	  
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) – 36 month term
	  	$	[* * *]	  
	 MobileIron Other Subscriptions
	  	 	[* * *]	  
	 MobileIron iPhone for Enterprise Software License
	  	$	[* * *]	  
	 MobileIron Advanced Management Software License
	  	$	[* * *]	  
	 MobileIron Intelligence Software License
	  	$	[* * *]	  
	 MobileIron Core Bundle Software License (Advanced Management + Intelligence)
	  	$	[* * *]	  
	 MobileIron Other Perpetual Software Licenses
	  	 	[* * *]	  
	 Services and Accessories
	  			
	 MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)
	  	$	[* * *]	  
	 MobileIron Smartphone Management Virtual Appliance
	  	 	[* * *]	  
	 MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, I6GB RAM, Dual 250GB hard disks)
	  	 	[* * *]	  
	 MobileIron Sentry Virtual Appliance
	  	 	[* * *]	  
	 MobileIron Annual Standard Maintenance and Support *
	  	 	[* * *]	  
	 MobileIron QuickStart Web-based Training (6 hours)
	  	 	[* * *]	  
	 Professional Services (project-specific quote)
	  	 	[* * *]	  
	 Remote Product Technical Training
	  	 	[* * *]	  
	 Standard Enterprise Implementation Services
	  	 	[* * *]	  
	 Advanced Enterprise Implementation Services
	  	 	[* * *]	  


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 14 









 Agreement 20100106.054.S.001 

 
 Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and
stop date for each Service to each Customer.* 
  

	*	Supplier standard maintenance and support is calculated based upon [* * *] of the then current MSRP for perpetual licenses. Supplier MSRP is found in Supplier published price lists. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 15 









 Agreement 20100106.054.S.001 

 
 Appendix C is deleted in its entirety and replaced with the following: 

Appendix C - Specifications 
 AT&T’s
Specifications and business requirements include: 
  

	1.	Provisioning and Onboarding 

  

	 	a.	AT&T reserves the right to prohibit URLs at its sole discretion. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 16 









 Agreement 20100106.054.S.001 

 
 Appendix K is added as follows: 

Appendix K - Offshore Locations 
  

					
	 Country(ies) where services are

authorized by AT&T to be performed
	  	 Services
 to be performed at

approved Physical

Location
	  	 Name of Supplier/

Subcontractor

performing the services

	India	  	Maintenance & call center support	  	Mobile Iron India Software Private Limited
	Netherlands	  	Maintenance & call center support	  	Mobile Iron International Incorporated


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 17 









 Agreement 20100106.054.S.001 

 
 Appendix T shall be added as follows: 

Appendix T - Monthly Order and Shipment Report 
  

																	
	 ORDER DATE
	  	PART
NUMBER	  	PID
#	  	BAR
CODE
NUMBER	  	DESCRIPTION	  	AGREEMENT
PRICE	  	LOCATION
SHIPPED	  	TRADE-
INS/
UPGRADES	  	MONTH
TO
DATE $
		  		  		  		  		  		  		  		  	
		  		  		  		  		  		  		  		  	
		  		  		  		  		  		  		  		  	


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 18 









 Agreement 20100106.054.S.001 

 
 Appendix Y, End User Care, shall be added as follows: 

Appendix Y - End User Care 

End User Care 
  

	1.	Supplier agrees to support AT&T as described below to ensure End Users obtain an optimum user experience. As of the Effective Date, the Parties agree that the following support framework applies to this Agreement:


  

	 	a.	Supplier support hours are Monday to Friday 6am to 6pm, Pacific Time. Supplier support can be contacted via telephone, e-mail, or web portal as follows: 


 

			
	Telephone number:	  	+1.800.732.2088
	Email address:	  	support@MobileIron.com
	Web Portal:	  	https://support.mobileiron.com

  

	 	b.	Supplier will provide to AT&T a quarterly Support Ticket statistics report. The form of the report will be mutually agreed upon by the Parties, but will be similar to the format of the example below and contain at
minimum the following fields: 

  

	 	1.	Ticket # 

  

	 	2.	End User ID 

  

	 	3.	Subject 

  

	 	4.	Status 

  

	 	5.	Date Assigned 

  

	 	6.	Date Completed 

  

	 	7.	% Completed 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 19 









 Agreement 20100106.054.S.001 

 
 AT&T Ticket Statistics 

Total Number of tickets for the period 01/04/2008 to 30/04/2008: 7 

 

																	
	[* * *]	  		  		  		  	[* * *]	  		  		  	[* * *]	  	
	[* * *]	  		  		  		  		  		  		  		  	[* * *]
		  		  		  		  		  		  		  		  	[* * *]
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
									
	[* * *]	  		  		  	[* * *]	  		  		  	[* * *]	  		  	
	[* * *]	  		  		  		  		  		  		  		  	[* * *]
	[* * *]	  		  		  		  		  		  		  		  	[* * *]
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
									
	[* * *]	  		  		  	[* * *]	  		  		  	[* * *]	  		  	
	[* * *]	  		  		  		  		  		  		  		  	[* * *]
		  		  		  		  		  		  		  		  	[* * *]
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	
		  	[* * *]	  	[* * *]	  	[* * *]	  		  	[* * *]	  	[* * *]	  	[* * *]	  	

  

	 	c.	Supplier commits to meeting the following response times (based on the severity level) for support and maintenance requests by AT&T for the support of End Users: 


 

					
	 Severity
Level
	  	 Definition
	  	 Response
Time

	Severity 1	  	A severity one (1) issue is a catastrophic production problem which may severely impact the client’s production systems, or in which client’s production systems are down or not functioning; loss of production data and no
procedural work around exists	  	[* * *]
	Severity 2	  	A severity two (2) issue is a problem where the client’s system is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the client’s business operations and
productivity. The system is exposed to potential loss or interruption of service.	  	[* * *]
	Severity 3	  	A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows the client to continue to function. This may be a minor issue	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 20 









 Agreement 20100106.054.S.001 

 

					
		  	with limited loss or no loss of functionality or impact to the client’s operation and issues in which there is an easy circumvention or avoidance by the end user. This includes documentation errors.	  	
	Severity 4	  	A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product	  	[* * *]

 Unless otherwise specified, all response times specified above apply only to and occur only during Supplier’s standard
support business hours only. Severity 1 errors reported after hours shall be reported by telephone as well as through the web portal. 
  

	 	d.	Supplier will redirect all Services issues not related to the Software back to the appropriate carrier via a warm transfer unless a cold transfer is requested by the Customer. 


 

	2.	AT&T is responsible for Tier 1 customer care directly to Customers and End Users. Supplier is responsible for Tire 2 customer care directly to AT&T Support Contacts. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 21 









 BLANK PAGE 








 Agreement 20100106.054.S.001 

 
 AGREE TO by: 

 

									
	MobileIron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Robert B. Tinker
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Robert B. Tinker
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title:	 	 CEO
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Nov. 8, 2010
	 		 	Date:	 	 November 9, 2010


  

	
	/s/ Jeff Ratzlaff
	
	JEFF RATZLAFF
	
	SR. DIR, BUSINESS DEVELOPMENT
	
	Nov 8, 2010


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Amendment 1 

20100106.054.S.001.A001 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.001 

 
 Amendment 1 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 1 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation
(“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not
otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T
Customers. 

  

	B.	The Parties entered into the Supplement to provide for Supplier’s products sold through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”). 


 

	C.	The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to resell to Customers the MobileIron Connected Cloud Software as a Service. 


THEREFORE, AT&T and Supplier agree as follows: 
  

	 	1.	The following definitions are added to the definitions added to the Agreement under Section 3 of the Supplement: 


2.39 “Connected Cloud” means Supplier’s Connected Cloud offerings identified in Appendix A. 

2.40 “AT&T Managed Connected Cloud” means a version of the Connected Cloud where AT&T distributes the Connected Cloud
under an AT&T Managed MSA and provides tier 1, tier 2 and tier 3 support for the Connected Cloud to the Customer. 
 2.41
“MSA” means the Master Service Agreement attached as Appendix BB, as it may be modified pursuant to Section 4.18. 

2.42 “AT&T Managed MSA” means the Master Service Agreement attached as Appendix CC, as it may be modified pursuant to
Section 4.18. 
  

	 	2.	As of the Amendment Effective Date, Appendix A to the Supplement is hereby amended to read as set forth in Appendix A attached hereto. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.001 

 
  

	 	3.	As of Amendment Effective Date, Appendix B to the Supplement is hereby amended to read as set forth in Appendix B attached hereto. 

  

	 	4.	Appendix AA is hereby added to the Supplement as attached hereto 

  

	 	5.	Appendix BB is hereby added to the Supplement as attached hereto 

  

	 	6.	Appendix CC is hereby added to the Supplement as attached hereto 

  

	 	7.	The following new section 5(b) shall be added to the Supplement: The following section 4.23 titled Connected Cloud is hereby added to the Agreement to read as follows: 


4.23 Connected Cloud 
 Where AT&T is distributing the
Connected Cloud offering, the MSA shall replace the EULA for purposes of Section 4.18 (with Appendix BB replacing Appendix R-1). Where AT&T is distributing the AT&T Managed Connected Cloud, the AT&T Managed MSA shall replace the
EULA for purposes of Section 4.18 (with Appendix CC replacing Appendix R-1) and AT&T shall be responsible for providing tier 1, tier 2 and tier 3 support to Customer. 
  


	 	8.	The following new section 5(c) shall be added to the Supplement: The following section 4.24 titled Service Level Agreements is hereby added to the Agreement to read as follows: 


4.24. Service Level Agreements 
 Supplier agrees to the
following provisions for the benefit of AT&T and its Customers, only with respect to the AT&T Managed Connected Cloud. 
 I. Service Levels.
Subject to the terms herein, Supplier agrees to (a) use commercially reasonable efforts to make the Connected Cloud (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) Supplier shall
schedule maintenance according to Appendix AA), or (ii) any unavailability caused by circumstances beyond Supplier’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest,
acts of terror, strikes or other labor problems (other than those involving Supplier employees), or Internet service provider failures or delays. 
 II.
Maintenance Services. Subject to the terms herein, Supplier agrees to provide AT&T’s Customers all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other Supplier
customers whom have purchased a subscription to the Connected Cloud. 
 III. Issue Reporting. AT&T shall document and report all outages,
suspected errors or malfunctions of the Connected Cloud (including Software) to Supplier via e-mail or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug
tracking system. Supplier will provide AT&T with a trouble ticket 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.001 

 
 
number that AT&T will use to track the status of any confirmed error or malfunction in the Connected Cloud (i.e. any confirmed failure for the Connected Cloud to meet the Supplier
specifications described in the Documentation). Supplier reserves the right to close the trouble ticket without further responsibility if AT&T does not provide appropriate feedback to Supplier [* * *] of receiving a patch or workaround, or if
AT&T fails to respond to a request for additional information. Supplier shall issue credentials to select AT&T personnel (as requested by AT&T) that allow those personnel to open trouble tickets. AT&T shall take the appropriate
measures to insure that AT&T personnel are properly trained in the Supplier Connected Cloud prior to requesting trouble ticket credentials. Supplier shall have no obligation to respond to requests for support from anyone other than the AT&T
personnel that have been issued trouble ticket credentials by Supplier. 
 IV. Limitations. Supplier shall be responsible only for correcting errors
in the Connected Cloud (including Software). Services described herein do not include, and Supplier shall not be responsible for, matters beyond Supplier’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer
Representative (as defined in the MSA) or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of the Connected Cloud (or any component thereof) or (b) use or maintenance of the
Connected Cloud (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or
devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. Supplier does not monitor and makes no representations or warranties regarding data transmissions over the Internet. Supplier’s
obligations stated herein shall apply only to the most current release of the Software and the prior release. If Supplier agrees to remedy any errors or problems not covered by the terms of this SLA, Supplier may perform such work at its
then-current standard time and material rates. 
  

									
	 AGREE TO by:
  

Mobile Iron, Inc.
	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Jim Buckley
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Jim Buckley
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title: 	 	 CFO
	 		 	Title:	 	 Senior Contract Manager

					
	Date: 	 	 June 22, 2011
	 		 	Date:	 	 June 22, 2011



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.001 

 
 Appendix A - Description of Supplier’s Material and/or Services 

The Mobile Iron Virtual Smartphone Platform (VSP) is a data-driven smartphone management platform software solution used by corporate enterprises,
consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content
and usage of a supported smartdevice that is deployed in the enterprise. 
 The Mobile Iron Virtual Smartphone Platform consists of two key components: 

 

	 	1.	A software client that runs on smartphones and smartdevices, and communicates back to the Supplier (VSP) server and consists of three different versions. The subscription service includes a client per device, support
and upgrades: 

  

	 	a)	MobileIron Connected Cloud (for supported OS’s) 

  

	 	b)	MobileIron Advanced Management (for supported OS’s) 

  

	 	c)	MobileIron Core Bundle (for supported OS’s) 

  

	 	2.	The MobileIron Smartphone Virtual Appliance plugs into an enterprise network and provides central control and management for enterprise’s supported smartdevices and acts as a proxy between clients and the email
infrastructure. MobileIron Sentry Virtual appliance provides tools to gain visibility over devices connecting, to prohibit unauthorized devices from gaining access to ActiveSync, and to block devices that either do not meet requirements or have
fallen out of compliance from connecting to corporate e-mail. 

 Detailed Product Description 

 

	 	1.	MobileIron Connected Cloud is a Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is comprised of software that is loaded
on servers in a secure data center, and maintained by professional IT personnel. The MobileIron Connected Cloud service can be accessed by users via the Internet through the use of a secure web browser. 


 

	 	2.	MobileIron Connected Cloud Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. The device client is priced on a per device basis and includes tier 2
and tier 3 support. 

  

	 	3.	MobileIron Advanced Management Subscription for supported Operating Systems (OS) provides smartdevice management for data, apps, and access to corporate resources. It allows enterprises to set policies or guidelines
governing usage and access. The device client is priced on a per device basis and includes tier 2 and tier 3 support. 

  

	 	4.	The MobileIron Mobile Activity Intelligence for supported OS gathers usage data and provides analysis of voice, data and quality of service for the smartphones under management. The device client is priced on a per
device basis and includes tier 2 and tier 3 support. 

  

	 	5.	MobileIron Core Bundle for Enterprise Subscription clients for supported OS includes the Advanced Management functionality and Mobile Activity Intelligence functionality as shown above in items 3 and 4. The device
client is priced on a per device basis and includes tier 2 and tier 3 support. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.S.001.A.001 

 
  

	 	6.	MobileIron Smartphone Management Virtual Appliance provides mission control for managing supported smartdevices and is where the enterprise administrator has visibility to the smartphone fleet, applies policies and
manages the devices. [* * *] 

  

	 	7.	MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management. [* * *] 


 

	
	 Description1

	 MobileIron Connected Cloud Subscription - 12 month term

	 MobileIron Connected Cloud Subscription - 24 month term

	 MobileIron Connected Cloud Subscription - 36 month term

	 MobileIron Advanced Management Subscription - 12 month term

	 MobileIron Advanced Management Subscription - 24 month term

	 MobileIron Advanced Management Subscription - 36 month term

	 MobileIron Mobile Activity Intelligence Subscription - 12 month term

	 MobileIron Mobile Activity Intelligence Subscription - 24 month term

	 MobileIron Mobile Activity Intelligence Subscription - 36 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term

	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term

	 MobileIron Other Subscriptions

	 MobileIron Advanced Management Software License

	 MobileIron Intelligence Software License

	 MobileIron Core Bundle Software License (Advanced Management + Intelligence)

	 MobileIron Other Perpetual Software Licenses

	 Services and Accessories

	 MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

	 MobileIron Smartphone Management Virtual Appliance

	 MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)

	 MobileIron Sentry Virtual Appliance

	 MobileIron Annual Standard Maintenance and Support *

	 Professional Services (project-specific quote)

	 Remote Product Technical Training

	 Standard Enterprise Implementation Services

	 Advanced Enterprise Implementation Services



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.S.001.A.001 

 
 Appendix B is deleted in its entirety and replaced with the following only when
dealing with Mobility Orders: 
 Appendix B - Supplier’s Price(s) 
  

			
	 Description
	  	 AT &T Cost

	 MobileIron Connected Cloud Subscription - 12 month term
	  	[* * *]
	 MobileIron Connected Cloud Subscription - 24 month term
	  	[* * *]
	 MobileIron Connected Cloud Subscription - 36 month term
	  	[* * *]
	 MobileIron Advanced Management Subscription - 12 month term
	  	[* * *]
	 MobileIron Advanced Management Subscription - 24 month term
	  	[* * *]
	 MobileIron Advanced Management Subscription - 36 month term
	  	[* * *]
	 MobileIron Mobile Activity Intelligence Subscription - 12 month term
	  	[* * *]
	 MobileIron Mobile Activity Intelligence Subscription - 24 month term
	  	[* * *]
	 MobileIron Mobile Activity Intelligence Subscription - 36 month term
	  	[* * *]
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 12 month term
	  	[* * *]
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 24 month term
	  	[* * *]
	 MobileIron Core Bundle Subscription (Advanced Management + Intelligence) - 36 month term
	  	[* * *]
	 MobileIron Other Subscriptions
	  	[* * *]
	 MobileIron Advanced Management Software License
	  	[* * *]
	 MobileIron Intelligence Software License
	  	[* * *]
	 MobileIron Core Bundle Software License (Advanced Management + Intelligence)
	  	[* * *]
	 MobileIron Other Perpetual Software Licenses
	  	[* * *]
	 Services and Accessories
	  	[* * *]
	 MobileIron Smartphone Management Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)
	  	[* * *]
	 MobileIron Smartphone Management Virtual Appliance
	  	[* * *]
	 MobileIron Sentry Hardware Appliance (includes 2.4 GHz CPU, 16GB RAM, Dual 250GB hard disks)
	  	[* * *]
	 MobileIron Sentry Virtual Appliance
	  	[* * *]
	 MobileIron Annual Standard Maintenance and Support *
	  	[* * *]
	 MobileIron Connected Cloud New Customer Set-up Fee
	  	[* * *]
	 Professional Services (project-specific quote)
	  	[* * *]
	 Remote Product Technical Training
	  	[* * *]
	 Standard Enterprise Implementation Services
	  	[* * *]
	 Advanced Enterprise Implementation Services
	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 Agreement 20100106.054.S.001.A.001 

 
 Notes: 
  

	1)	Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and stop date for each Service to each Customer. 


 

	2)	* Supplier standard maintenance and support is calculated based upon [* * *] of the then current MSRP for perpetual licenses. Supplier MSRP is found in Supplier published price lists. 


 

	3)	MobileIron Connected Cloud Subscriptions shall be offered in no less than [* * *] subscriptions per Customer unless agreed to in writing by both Parties. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 8 









 Agreement 20100106.054.S.001.A.001 

 
 Appendix AA, AT&T Managed Connected Cloud Technical Support, is hereby added to the
Supplement as follows: 
 Appendix AA - AT&T Managed Connected Cloud Technical Support 

Purpose: 
 The following document outlines the technical
support escalation and engagement approach to be used between Supplier and AT&T technical resources for the AT&T Managed Connected Cloud. This document outlines the following: 

 

	 	•	 	Technical Support Summary 

  

	 	•	 	AT&T and Supplier Expectations 

  

	 	•	 	How to raise tickets/issues with Supplier Technical Support 

  

	 	•	 	Lifecycle of a Ticket 

  

	 	•	 	Ticket Escalation Processes 

  

	 	•	 	Change Management and Planned Maintenance 

  

	 	•	 	Outage Notification 

  

	 	•	 	Test Environment Access 

  

	 	•	 	Supplier Support SLAs (Severity 1 through Severity 4) 

  

	 	•	 	System Performance and Availability Monitoring 

  

	 	•	 	AT&T Technical Support Help Desk Training Overview 

  

	 	•	 	Tips on Working with Supplier Technical Support 

 Technical Support Summary: 

The technical support delivery model for Supplier and AT&T-led business initiatives is a collaborative effort, where Supplier and AT&T work together to
respond to, and address customer needs. Whether these are implementation related questions, or product issues or escalations, Customers often require assistance to help address technical challenges they experience with Supplier. 

The collaborative partnership between Supplier and AT&T allows for AT&T to remain the primary resource interacting with the end-customer, but also
provides AT&T with expert product guidance and assistance from the Supplier technical support staff where needed. 
 The following outlines the roles
and responsibilities for both AT&T and Supplier, and provides an overview of how the two organizations will work together to resolve customer issues. Supplier and AT&T agree to revisit the overall approach outlined in this document quarterly
to ensure that it meets the needs of the business, and that the Service Level Objectives are being met adequately. 
 Expectations of AT&T: 

Given the current go-to-market strategy with AT&T and Supplier’s hosted offering, AT&T will serve as the front-line (aka Tier 1 and Tier 2)
support organization for all of AT&T’s direct 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.S.001.A.001 

 
 
Customers. If there are issues or concerns raised by the Customer, the first response and remediation efforts will come from the AT&T team. In this model, we expect AT&T resources to
perform the following: 
  

	 	•	 	Receive and log initial issues, cases, and concerns from the Customer 

  

	 	•	 	Perform initial case remediation and troubleshooting steps, including but not limited to: 

  

	 	•	 	Basic product troubleshooting 

  

	 	•	 	End-user registration validation 

  

	 	•	 	Collection of step-by-step details to re-create the issue 

  

	 	•	 	Attempt to re-create or troubleshoot issues given Customer input 

  

	 	•	 	Resolution of cases and escalations (if possible) prior to escalation to Supplier 

  

	 	•	 	Collection of version information, device information, logs or other diagnostic information for escalation to Supplier Support for those cases that cannot be resolved by the partner. 


 

	 	•	 	Coordinate all communication and correspondence with the end-customer resource 

  

	 	•	 	Submit formal case(s) via Supplier web portal ticket system, email or phone hotline. 

  

	 	•	 	Manage information exchange to Supplier support organization for Advanced Tier 3 support cases. 

  

	 	•	 	Receive AT&T Customer acceptance and close tickets since AT&T owns the Customer relationship. 


Expectations of Supplier Support Engineers: 
 For all
issues that are raised to Supplier for assistance, Supplier resources will engage with AT&T resources to resolve the issue as quickly as possible. In this model we expect Supplier support resources to support both operational system uptime and
product functionality by performing the following: 
  

	 	•	 	Provide issue resolution and troubleshooting guidance to AT&T resources 

  

	 	•	 	Conduct advanced problem investigation, system diagnostics, and log analysis 

  

	 	•	 	Coordinate escalations to Supplier engineering resources for expert analysis and troubleshooting 

  

	 	•	 	Provide rapid-response to AT&T resources, including case updates and overall status of issues 

  

	 	•	 	Share root-cause analysis and case resolution results and explanation details to AT&T to share with end-customer contacts. 


Additionally, all customers who purchase technical support from Supplier and AT&T are entitled to receive the following software upgrades and updates per
Supplier Support and Maintenance agreement: 
  

	 	•	 	Software Maintenance, including Software Error Correction and Bug Fixes. Supplier will provide the Customer access to all generally available software updates and software upgrades that are released during the
maintenance term free of charge to customer’s purchasing support and maintenance. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.S.001.A.001 

 
 How to raise tickets/issues with Supplier Technical Support: 

Self Service Support Portal 
  

	 	•	 	Supplier web-based support ticket system allows for AT&T resources to submit cases online, track case status, and access Supplier knowledgebase. 


 

	 	•	 	New case alerts are delivered to the support team and routed according to severity of issue. 

  

	 	•	 	AT&T can access Supplier support portal at the following URL: https://support.mobileiron.com 

  

	 	•	 	Individual user accounts will be created for all AT&T technical resources who require the ability to search Supplier knowledge base and/or submit new tickets to Supplier system for escalation. 


Support Email 
  

	 	•	 	AT&T may submit tickets directly to a dedicated support email alias created for priority AT&T escalations. The dedicated email alias is [* * *]. 


 

	 	•	 	This email alias is dedicated to AT&T to ensure the cases are routed to the appropriate queues within Supplier for proper follow up. 


 

	 	•	 	AT&T can either send emails directly to this address, or configure their internal ticket system (Remedy) to notify Supplier via a SMTP message sent to that address if that is their preferred method.


 1-877-Number 
  

	 	•	 	For urgent issues, Supplier has a toll-free 877-number (877-819-3452) that can be used to contact tech support staff during normal business hours (6am to 6pm Pacific Time), and extended technical support team during
off-hours. 

  

	 	•	 	Calls received after hours will be handled by Supplier 24 x 7 tech support team. If they need assistance with an issue, the on-call technical support engineer will be contacted. 


 

	 	•	 	The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier.) 

  

	 	•	 	VSP Version and Fully Qualified Domain Name (FQDN) 

  

	 	•	 	Sentry version and FQDN 

  

	 	•	 	Exchange version 

  

	 	•	 	Device models and operating system 

  

	 	•	 	Supplier client software version 

  

	 	•	 	Screenshots of errors or issues 

  

	 	•	 	Steps taken to create issue 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.S.001.A.001 

 
  

	 	•	 	Ticket urgency 

  

	 	•	 	Description of affected functionality 

  

					
	 Web Portal
	  	 E-mail Support
	  	 Phone Support

	 




	  	 




	  	 





	 http://support.mobileiron.com
  

• Open cases though MobileIron self-service web portal, including severity

 
 • Recommend method for submitting
cases
	  	 [* * *]
  

• Used for general inquiries and questions

 
 • Not recommended for
priority cases (web portal or phone recommended)
  

• Issues received by entire MobileIron Support Team
	  	 US:1.877.819.3452
  

• Used for issue reporting and critical assistance

 
 • 877 Number Provides Access to Tech
Support Specialist Team in US
  

• Call-answering service on standby for call overflow


 Lifecycle of a Ticket: 

Once a ticket is created, it is managed by Supplier team based on priority/urgency attributed to the ticket. Severity 1 tickets (system outages and other
critical escalations) are treated with the highest priority. Supplier SLA is outlined in more detail in the table below. 
 Additionally, once a ticket is
created in Supplier support system, it can be viewed and updated by either the Supplier or AT&T technical team. Once a ticket has been created in Supplier’s technical support system, all email exchanges between Supplier’s technical
support and AT&T technical support for that ticket will be tracked via Supplier system. This streamlines the communication approach and ensures all communication and correspondence between Supplier and AT&T is tracked within the ticket
history. 
 An additional benefit of using the Supplier Support portal is getting access to Supplier’s knowledgebase, which contains extensive articles
and troubleshooting tips to help accelerate ticket and case resolution times. In many cases, AT&T resources may proactively find solutions to questions or escalations in Supplier knowledgebase without having to engage Supplier technical support
resources. 
 Ticket Escalation Process: 
 For those
tickets that are submitted via the formal process outlined above but are not addressed within the timeframes designated in the matrix below, the AT&T technical support organization may escalate to resources identified in the following table:

  

					
	 Severity
	  	 Ticket Escalation Status
	  	 Resource and Contact Information

	Severity 1 (Critical)	  	After [* * *]	  	[* * *]
		  	After [* * *]	  	[* * *]
		  	After [* * *]	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Agreement 20100106.054.S.001.A.001 

 

					
	Severity 2 (High)	  	After [* * *]	  	[* * *]
		  	After [* * *]	  	[* * *]
	  	  	[* * *]
		  	After [* * *]	  	[* * *]

 AT&T may also escalate any ticket to a higher level of urgency by calling Supplier help desk support line to raise the
priority, by emailing support@mobileiron.com, or by updating the ticket online. 
 Tickets are naturally escalated after a pre-set amount of time by
Supplier ticket system. 
  

	 	•	 	Urgent Priority tickets are escalated to the attention of the [* * *] within [* * *] if they have not be assigned or responded to. 


 

	 	•	 	High Priority tickets are escalated to the attention of the [* * *] within [* * *] if they have not be assigned or responded to. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 13 









 Agreement 20100106.054.S.001.A.001 

 
 Change Management and Planned Maintenance 

Supplier will periodically upgrade hosted environments in order to provide new functionality associated with new releases or resolve any known issues / bugs.
Supplier shall notify AT&T at [* * *] of any planned releases, upgrades or maintenance to the hosted environment. Notification of any planned major releases or new functionality shall be provided at least [* * *] in advance prior to release. The
following information shall be provided by Supplier to AT&T prior to release: 
  

	 	•	 	Release Notes and Documentation (must be provided [* * *] prior to planned release) 

  

	 	•	 	Training 

  

	 	•	 	Access to Staging Environment for AT&T Testing Purposes 

  

	 	•	 	Roll Back Plan 

 If AT&T has not responded to change management plan within the [* * *] of the notification
period, Supplier shall escalate to the points of contact noted below. If Supplier receives no response from AT&T within the [* * *] thereafter, Supplier may proceed with the planned maintenance at the [* * *] with no further notification to
AT&T. 
  

			
	 Team Name
	  	 Contact Details

	Mobility Solution Services (MSS) Service Assurance	  	[* * *]
	Director Mobility Solution Services (MSS) Advanced Mobility Support	  	[* * *]

 For any routine planned maintenance that does not include a new release or new functionality (e.g. bug fixes), Supplier shall
notify AT&T at least [* * *] in advance of any planned maintenance. 
 The following information shall be provided by Supplier to AT&T prior to any
planned maintenance: 
  

	 	•	 	Release Notes and Documentation (must be provided [* * *] prior to planned release) 

  

	 	•	 	Access to Staging Environment for AT&T Testing Purposes 

  

	 	•	 	Roll Back Plan 

 If AT&T has not responded to change management plan within the [* * *] notification
period, Supplier may proceed with the planned maintenance with no further notification to AT&T. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 14 









 Agreement 20100106.054.S.001.A.001 

 
 AT&T shall be responsible for testing any proposed changes in the staging
environment prior to moving into production. AT&T will then coordinate with Supplier to move any changes into production according to the published schedule as well as perform any validation testing and monitor the service after implementation.
[* * *] 
 Maintenance shall be performed during the following defined maintenance windows: mid-night to 3AM Pacific Time. 

For emergency maintenance, Supplier shall notify AT&T as soon as possible. 

The method of notification should be through the following e-mail distribution list: [* * *] and should include the requested information and appropriate
Supplier contacts. 
 AT&T help desk or service desk will be responsible for notifying AT&T managed customers of any planned maintenance. 

Outage Notifications 
 Supplier shall notify AT&T of
any service interruptions within [* * *] of becoming aware of the service impact. Notification should be made via e-mail to the [* * *] distribution list and include the following: 

 

	 	•	 	Description of the Outage 

  

	 	•	 	Estimated Time to Repair; if known 

  

	 	•	 	MobileIron Case Number 

  

	 	•	 	Outage Bridge Phone Number and Pin; if applicable 

 Supplier shall [* * *] for any outage lasting longer than
[* * *]. AT&T shall optionally participate on any [* * *]. Outage updates shall be made via the e-mail distribution list [* * *] until resolved. The AT&T help desk or service desk will in turn notify its customers of the service
interruption. 
 Supplier shall provide a preliminary root cause analysis of the service interruption within [* * *] of resolution with a final root cause
analysis within [* * *] of resolution. 
 Test Environment Access: 

Supplier will provide AT&T with access to a staging area for new product release within [* * *] prior to any official go-live in a production environment.
This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. 

Supplier will provide AT&T with access to a Staging area for routine maintenance releases [* * *] prior to any official go-live in a production
environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. 

[* * *] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 15 









 Agreement 20100106.054.S.001.A.001 

 
 Supplier’s Technical Support offering provides the following response times
(SLA’s) based on the severity of the submitted issue: 
 Response Times for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to
the table below. 
  

					
	 	  	 [* * *]
	  	 [* * *]

	[* * *]	  	[* * *]	  	[* * *]
	  	[* * *]	  
			
	[* * *]	  	[* * *]	  	[* * *]
	  	[* * *]	  
			
	[* * *]	  	[* * *]	  	[* * *]
	  	[* * *]	  
			
	[* * *]	  	[* * *]	  	[* * *]
	  	[* * *]	  

  

	**	Initial Response Time is for Acknowledgement of Issue, Not Necessarily Resolution 

 Business
hours are 6am to 6pm Pacific Time Monday-Friday; anytime hours are 6pm through 6am Monday through Friday and weekends and holidays 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 16 









 Agreement 20100106.054.S.001.A.001 

 
 System Performance and Availability: 

Supplier Technical Operations resources will make available performance dashboards, utilities, and system diagnostic tools to provide visibility into the
stability and health of the hosted environment. 
 Supplier will provide AT&T with a customized help-desk dashboard to monitor and troubleshoot all
Supplier Connected Cloud customer solutions. AT&T personnel will have a special login to a system monitoring dashboard which will include key health and status information for all their individual customer instances for service and support. 

 

	 	•	 	The dashboard will provide a single dashboard for all AT&T’s customer instances 

  

	 	•	 	Each customer instance will be indicated with an overall health status 

  

	 	•	 	Healthy - Green 

  

	 	•	 	Warning Yellow 

  

	 	•	 	Down - Red 

  

	 	•	 	For each customer instance, AT&T support personnel will be able to drill down to get detailed status information including: 

  

	 	•	 	Network connectivity to the Connected Cloud: 

  

	 	•	 	Connection status 

  

	 	•	 	Latency history 

  

	 	•	 	Admin URL: 

  

	 	•	 	Status 

  

	 	•	 	Latency history 

  

	 	•	 	SSL Cert: 

  

	 	•	 	Portal certificate info and expiration alerts 

  

	 	•	 	Expiration & details 

  

	 	•	 	Client port (for device management): 

  

	 	•	 	Port # 

  

	 	•	 	Connection status 

  

	 	•	 	Latency history 

  

	 	•	 	Status URL (system information): 

  

	 	•	 	Future enhancement to include: 

  

	 	•	 	Connector status 

  

	 	•	 	Sentry status 

  

	 	•	 	Memory utilization - per instance 

  

	 	•	 	# registered devices 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 Appendix BB, MSA, is hereby added to the Supplement as follows: 

Appendix BB - MSA 
  





 
 MOBILEIRON CONNECTED CLOUD SOFTWARE AS A SERVICE AGREEMENT 

This MobileIron Connected Cloud Software as a Service Agreement (this “Agreement”) is effective as of the date executed by Customer (“Effective
Date”), and is made by and between Mobile Iron, Inc., a Delaware corporation having a place of business at 815A East Middlefield Road, Mountain View, CA 94043 (“MobileIron”) and
                    , a                     
corporation having a place of business at                      (“Customer”). 

1. Definitions. 
 “Authorized Reseller” shall
mean AT&T Services, Inc. or an affiliate thereof. 
 “Cloud Services” being sold through its Authorized Reseller to Customer, means the
online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis, and which
definition includes the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such services. 

“Customer Affiliates” shall mean any entity controlling, controlled by or under common control with Customer. 

“Customer Data” shall mean data, information, applications, and any other items originated by Customer that Customer submits to the Cloud
Service. 
 “Customer Representatives” shall mean any employee or contractor of Customer or Customer Affiliates to whom Customer (and/or
Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or the Customer
Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement. 
 “Documentation” means the
written and/or electronic user documentation pertaining to the use of Cloud Services that is provided by MobileIron either directly or through the Authorized Reseller to Customer. 

“Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at anytime that are registered to the
Cloud Service; which maximum number shall be based on the subscription fees paid by Customer. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have been registered to the Cloud Service and
which have not been retired (meaning unregistered). 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 “Malicious Code” means viruses, worms, time bombs, Trojan horses and
other harmful or malicious code, files, scripts, agents or programs. 
 “Product Schedule” shall mean an invoice, pricing schedule or other
ordering document agreed to between Customer and Authorized Reseller setting forth products, services and licenses (including Licensed Device Count and Subscription Term) agreed upon by Customer and the Authorized Reseller. Multiple Product
Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product Schedule shall be relevant only to the specific items listed on the relevant Product
Schedule. 
 “Software” means the object code version of MobileIron’s proprietary computer programs, including collectively and
individually the connector software and any other server-side software (e.g. MobileIron Sentry Software or virtual appliance/machine) identified on the Product Schedule (collectively the “Premise Software”), and the device-side
software (“Device Software”), each which are delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, bug fixes to any of the
forgoing provided to Customer hereunder. 
 “Subscription Term” means the term of the subscription specified in the Product Schedule agreed
to by Customer and the Authorized Reseller. The Subscription Term shall commence on the “Activation Date” (defined in section 9) and is subject to the termination rights in section 9. 

2. Rights of Access and Use. During the Subscription Term, and subject to the terms of this Agreement, MobileIron grants to Customer a non-exclusive
right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf, and (b) to install, copy and use Premise
Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed by Customer Representatives on behalf of and for the benefit of Customer and/or Customer
Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation, but solely on mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or
Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud Services may not exceed the Licensed Device Count. 

3. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall not, nor shall it permit any third party
to, (a) use the Cloud Services (or any portion thereof) in excess of or beyond the Subscription Term, Licensed Device Count, and/or other restrictions/limitations described in this Agreement (including the applicable Product Schedule);
(b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted herein) in
a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights;
(d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud Services or third-party data 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based upon, reverse engineer or
decompile, decrypt, disassemble the Cloud Services (or any portion thereof), except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party
(other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (i) alter or remove any
proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. Notwithstanding any of the forgoing restrictions, to the extent
Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be
subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights which are relevant to the relevant Open Source code. If the Cloud Services makes available cellular tower identification information with
associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers.
There are no implied licenses granted by MobileIron under this Agreement. 
 4. Customer Responsibilities. Customer shall (a) be responsible and
liable for any action or inaction of Customer Affiliates and Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by
which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and notify the Authorized Reseller
promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, and (e) be responsible for obtaining and maintaining appropriate
equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system and web browser. 

5. MobileIron Responsibilities. 
 Subject to the
terms of this Agreement, MobileIron agrees to use commercially reasonable efforts to deliver any training services to be provided by MobileIron and activation services, in each case as outlined/described in the Product Schedule. Subject to the terms
of this Agreement, during the Subscription Term, MobileIron will maintain the Cloud Services and provide the support and maintenance services and meet the service levels outlined on Exhibit A attached hereto. 

6. Device Count Increases; Reporting; Invoice. If the number of devices that Customer or Customer Representatives have registered to the Cloud Service
(“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify the Authorized Reseller and pay the incremental subscription fees
due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide the Authorized Reseller a report identifying (i) the Actual Device Count;
(ii) the copies of and location of the Premise Software maintained; and (iii) any other information 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
reasonably requested by the Authorized Reseller at the time as it relates to the use of the Cloud Service to determine compliance with the terms of this Agreement. The Authorized Reseller may
invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count. 
 7. Indemnity. Subject to
the terms herein, MobileIron, at its own expense, shall defend Customer, Customer Affiliates and Customer Representatives, and their respective officers, directors and employees (“Customer Indemnitees”) from any and all third party
claims that the use of Cloud Service (including without limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property or other proprietary right, and MobileIron shall indemnify
Customer Indemnitees from any damages awarded against Customer Indemnitees in a resulting judgment or amounts paid to settle such claims, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim;
(b) permit MobileIron to control and direct the defense or settlement of any such claim; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If
such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of
Cloud Service, or (y) modify or replace the Cloud Service or infringing portions thereof to become non-infringing, or (z) if neither (x) nor (y) is commercially feasible, terminate Customer’s right to use the Cloud Service
and refund any prepaid, unused subscription fees paid by Customer for the balance of the Subscription Term. Subject to the terms herein, Customer, at its own expense, shall defend MobileIron and its officers, directors and employees
(“MobileIron Indemnitees”) from any and all third party claims that the Customer Data or Customer’s use of the Cloud Services in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or
other proprietary rights of a third party or violates applicable law. Customer shall indemnify MobileIron Indemnitees from any damages awarded against MobileIron in a resulting judgment or amounts paid to settle such claims, provided that MobileIron
Indemnitees: (a) gives Customer prompt written notice of any such claim; (b) permits Customer to control and direct the defense or settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with
the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in
this section. 
 8. Ownership. The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all
right, title, and (except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and/or
Customer Representatives) to MobileIron or the Authorized Reseller with respect to the Cloud Services shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As
between the Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 9. Term; Termination. 

a. Term. The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms)
outlined in any Product Schedule have expired or terminated. 
 b. Subscription Start Date. The Subscription Term shall commence on the date that
MobileIron or the Authorized Reseller delivers to Customer all relevant Access Data (i.e. the connector code and the url and information necessary for Customer to access and use the Cloud Service), such date shall be deemed the “Activation
Date.” 
 c. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a
material breach if such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or
assignment for the benefit of creditors. 
 d. Return of Materials; Survival. Upon termination of this Agreement, all access, rights and licenses
granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received. Notwithstanding the
forgoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to retrieve
applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty
(30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s possession or
under MobileIron control. Upon termination or expiration, Sections 1, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect. 

10. Confidentiality. “Confidential Information” means any non-public data, information and/or other material regarding the
products, software, services, employees, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party (“Disclosing Party”) to
the other party (“Receiving Party”) where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably
considered to be confidential and/or proprietary. Without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and
technical information relating thereto, and any MobileIron pricing information Customer receives shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which:
(i) is already known to the Receiving Party prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party
without restriction as to disclosure, (iv) is approved for release by written authorization of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential
Information; or (v) is required to be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party
in limiting such disclosure. Except as 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
expressly authorized herein, the Receiving Party agrees to: (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and
services associated with the normal use of the Cloud Service) or to exercise rights granted to it hereunder; (B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential
Information, but in no case will the degree of care be less than reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such
information for the purposes of this Agreement, provided that any such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this
Agreement, and the Receiving Party shall remain solely liable for any non-compliance of such employee or contractor with the terms of this Agreement. 

11. Limited Warranty and Disclaimer. 

Warranties. MobileIron warrants to Customer that: (i) the Cloud Services (including the Software) shall perform materially in accordance with the
Documentation; and (ii) all services delivered hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies within
thirty (30) days from performance of the relevant service in order to receive any warranty remedy. For any breach of the forgoing warranties, Customer’s exclusive remedy shall be for MobileIron to re-perform such deficient Services,
provided that if re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to (A) a prorata refund of subscription fees paid for such defective services, and (B) terminate the relevant
Subscription Term and obtain a refund of the prepaid, unused subscription fees paid by Customer. 
 Mutual Warranties. Each party represents and
warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to
the other, then such party may remove and return such code to the party which delivered it. 
 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN,
NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 
 12. Limitation of Liability. EXCEPT FOR ANY LIABILITY ARISING FROM BREACH OF
SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE
DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES OR OTHERWISE, AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN
NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES PAID AND DUE,
TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) IN THE PRECEDING TWELVE (12) MONTHS. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 13. General. 

a. Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted
and provided in the English language. 
 b. Third Party Services. From time to time, Cloud Services may provide access to certain third party
services (“Third Party Services”) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers.
If a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty
(30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such
termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused Subscription Fees. MobileIron shall have no liability to Customer in connection with any termination of such Third Party Services or the Customer’s use
of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services. 

c. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration
Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export,
re-export, or import Software (including Documentation). 
 d. U.S. Government End User Purchasers. All components of the Software (including the
Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software
documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this
Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the
Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and
constitutes acceptance of the rights and restrictions herein. 
 e. Choice of Law; Venue. This Agreement shall be governed by and construed in
accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal
courts in Santa Clara County, California; Customer hereby agrees to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply. If any portion hereof is found to be invalid, void or unenforceable, such portion
shall be enforceable to the maximum extent permissible, and the remaining provisions of the Agreement shall remain in full force and effect. 
 f.
Customer Data; Aggregated Anonymous Statistical Data. Customer Data shall be deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for
protection of the security, confidentiality and integrity of Customer Data. MobileIron shall not transfer, disclose or access Customer Data, except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or
(iii) to implement and deliver the features and services associated with the normal use of the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical
problems. MobileIron (and/or its contractors) may collect aggregated, anonymous, statistical data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any
individual or Customer (“Aggregated Anonymous Data”), and MobileIron (and/or its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated
data or information which is specifically NOT identifiable to any individual or Customer. Aggregate Anonymous Data shall be owned by MobileIron. 
 g.
Entire Agreement; Modifications. This agreement includes the terms herein and the attached exhibits and any terms incorporated herein by reference and constitutes the entire agreement between the parties with respect to the Cloud Services.
Except as expressly provided herein, this Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations, and agreements relating the subject matter contained herein. This
Agreement prevails over any pre-printed terms or other conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer, even if signed and returned. Additionally, this
Agreement supersedes and cancels any “click wrap” or “click accept” agreement which is available in connection with accessing Cloud Services or otherwise incorporated into Software. Except as expressly provided herein, this
Agreement may be amended, or any term or condition set forth herein waived, only by a writing executed by both parties. 
 h. Illegality.
Should any term of this Agreement be declared void or unenforceable by any court of competent jurisdiction, that provision shall be modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the
remaining terms hereof, which shall continue in full force and effect. 
 i. Waiver. The failure of either party to enforce any rights granted
hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. 

j. Assignment. This Agreement may not be assigned or transferred without the other party’s prior written consent, provided each party expressly
reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its
obligations hereunder, provided it shall remain fully liable and responsible for 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
its delegates’ actions or inactions in violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and
be enforceable by and against the successors and permitted assigns. 
 k. Legal Fees. The party prevailing in any dispute under this Agreement shall
be entitled to its costs and legal fees. 
 1. Notice. Any and all notices or other information to be given by one of the parties to the other shall
be deemed sufficiently given when sent by certified mail (receipt requested), or by courier, or by hand delivery to the other party to the address set forth in the first paragraph of this Agreement or other such address provided by the parties from
time to time. Such notices shall be deemed to have been effective on the first business day following the day of such delivery. 
 m. Equitable
Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’ intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable
injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law.

 n. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has entered into this Agreement in reliance upon the disclaimers of
warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same
form an essential basis of the bargain between the parties. 
 [Either the following Signature Block or online click through acceptance] 

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the Effective Date. MOBILE IRON, INC., a Delaware Corporation, [Customer Formal
Company Name], a                      corporation 
  

					
	By	 		 	By
			
	  
	 		 	  

	Signature	 		 	Signature
			
	  
	 		 	  

	Name (Print)	 		 	Name (Print)
			
	  
	 		 	  

	Title	 		 	Title
			
	 815A East Middlefield Road
 Mountain View, CA
94043
	 		 	  

	  
	 		 	  

	Address (principal place of business)	 		 	Address (principal place of business)


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 EXHIBIT A 

Maintenance, Support, and Service Levels (“SLA”) 

I. Service Levels. Subject to the terms herein, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services (excluding
the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime (which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) any
unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than
those involving MobileIron employees), or Internet service provider failures or delays. 
 II. Standard Support and Maintenance Services. Subject to
the terms herein, MobileIron agrees to provide the following “Support and Maintenance” services: 
  

	 	a.	Software Maintenance. MobileIron will provide the Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other MobileIron customers who
have purchased a subscription to Cloud Services. 

  

	 	b.	Telephone Support. MobileIron will provide Customer telephone support services during MobileIron’s normal support hours, defined as 6:00 am through 6:00 pm Pacific time, Monday-Friday (excluding holidays and
weekends). 

  

	 	c.	World Wide Web Based Support. MobileIron will provide the Customer world wide web based support. 


III. Issue Reporting. Customer shall document and report all outages, suspected errors or malfunctions of the Cloud Service (including Software) to
MobileIron via email or MobileIron’s bug tracking system, and cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s bug tracking system. MobileIron will provide Customer with a trouble ticket number
that Customer will use to track the status of any confirmed error or malfunction in the Cloud Services (i.e. any confirmed failure for the Cloud Service to meet the MobileIron specifications described in the Documentation) (“Confirmed
Error”). MobileIron reserves the right to close the trouble ticket without further responsibility if Customer does not provide appropriate feedback to MobileIron within thirty (30) days of receiving a patch or workaround, or if
Customer fails to respond to a request for additional information. Customer shall name up to two (2) designated contacts (“Designated Contacts”) who shall be trained in the use of the Cloud Service and MobileIron shall have no
obligation to respond to requests for support from anyone other than the Designated Contacts. 
 IV. Limitations. MobileIron shall be responsible
only for correcting errors in the Cloud Services (including Software). Services described herein do not include, and MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer,
Customer Affiliates or Customer Representative or their respective equipment or hardware or devices or the network, including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the
Cloud Services (or any component thereof) in a manner not conforming to the requirements described in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives. MobileIron does not monitor and makes no
representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If MobileIron agrees to remedy any errors
or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 Appendix CC, AT&T Managed MSA, is hereby added to the Supplement as follows: 

Appendix CC - AT&T Managed MSA 
  





 
 MOBILEIRON CONNECTED CLOUD SOFTWARE AS A SERVICE AGREEMENT 

This MobileIron Connected Cloud Software as a Service Agreement (this “Agreement”) is effective as of the date executed by Customer (“Effective
Date”), and is made by and between Mobile Iron, Inc., a Delaware corporation having a place of business at 815A East Middlefield Road, Mountain View, CA 94043 (“MobileIron”) and
                    , a                     
corporation having a place of business at                      (“Customer”). 

2. Definitions. 
 “Authorized Reseller” shall
mean AT&T Services, Inc. or an affiliate thereof. 
 “Cloud Services” being sold through its Authorized Reseller to Customer, means the
online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis, and which
definition includes the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such services. 

“Customer Affiliates” shall mean any entity controlling, controlled by or under common control with Customer. 

“Customer Data” shall mean data, information, applications, and any other items originated by Customer that Customer submits to the Cloud
Service. 
 “Customer Representatives” shall mean any employee or contractor of Customer or Customer Affiliates to whom Customer (and/or
Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or the Customer
Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement. 
 “Documentation” means the
written and/or electronic user documentation pertaining to the use of Cloud Services that is provided by MobileIron either directly or through the Authorized Reseller to Customer. 

“Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at anytime that are registered to the
Cloud Service; which maximum number shall be based on the subscription fees paid by Customer. For the avoidance of doubt, registered devices are those devices which have loaded device Software and which have been registered to the Cloud Service and
which have not been retired (meaning unregistered). 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 “Malicious Code” means viruses, worms, time bombs, Trojan horses and
other harmful or malicious code, files, scripts, agents or programs. 
 “Product Schedule” shall mean an invoice, pricing schedule or other
ordering document agreed to between Customer and Authorized Reseller setting forth products, services and licenses (including Licensed Device Count and Subscription Term) agreed upon by Customer and the Authorized Reseller. Multiple Product
Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product Schedule shall be relevant only to the specific items listed on the relevant Product
Schedule. 
 “Software” means the object code version of MobileIron’s proprietary computer programs, including collectively and
individually the connector software and any other server-side software (e.g. MobileIron Sentry Software or virtual appliance/machine) identified on the Product Schedule (collectively the “Premise Software”), and the device-side
software (“Device Software”), each which are delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, bug fixes to any of the
forgoing provided to Customer hereunder. 
 “Subscription Term” means the term of the subscription specified in the Product Schedule agreed
to by Customer and the Authorized Reseller. The Subscription Term shall commence on the “Activation Date” (defined in section 9) and is subject to the termination rights in section 9. 

2. Rights of Access and Use. During the Subscription Term, and subject to the terms of this Agreement, MobileIron grants to Customer a non-exclusive
right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf; and (b) to install, copy and use Premise
Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed by Customer Representatives on behalf of and for the benefit of Customer and/or Customer
Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation , but solely on mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or
Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud Services may not exceed the Licensed Device Count. 

3. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer agrees that it shall not, nor shall it permit any third party
to, (a) use the Cloud Services (or any portion thereof) in excess of or beyond the Subscription Term, Licensed Device Count, and/or other restrictions/limitations described in this Agreement (including the applicable Product Schedule);
(b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted herein) in
a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other rights;
(d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud Services or third-party data 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based upon, reverse engineer or
decompile, decrypt, disassemble the Cloud Services (or any portion thereof), except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party
(other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (1) alter or remove any
proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. Notwithstanding any of the forgoing restrictions, to the extent
Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be
subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights which are relevant to the relevant Open Source code. If the Cloud Services makes available cellular tower identification information with
associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers.
There are no implied licenses granted by MobileIron under this Agreement. 
 4. Customer Responsibilities. Customer shall (a) be responsible and
liable for any action or inaction of Customer Affiliates and Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by
which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and notify the Authorized Reseller
promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, and (e) be responsible for obtaining and maintaining appropriate
equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system and web browser. 

5. MobileIron Responsibilities. 
 Subject to the
terms of this Agreement, during the Subscription Term, MobileIron will activate and maintain the Cloud Services and provide the maintenance services outlined on Exhibit A attached hereto. 

6. Device Count Increases; Reporting; Invoice. If the number of devices that Customer or Customer Representatives have registered to the Cloud Service
(“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify the Authorized Reseller and pay the incremental subscription fees
due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide the Authorized Reseller a report identifying (i) the Actual Device Count;
(ii) the copies of and location of the Premise Software maintained; and (iii) any other information reasonably requested by the Authorized Reseller at the time as it relates to the use of the Cloud Service to determine compliance with the
terms of this Agreement. The Authorized Reseller may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below the Actual Device Count. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 7. Indemnity. Subject to the terms herein, MobileIron, at its own expense, shall
defend Customer, Customer Affiliates and Customer Representatives, and their respective officers, directors and employees (“Customer Indemnitees”) from any and all third party claims that the use of Cloud Service (including without
limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property or other proprietary right, and MobileIron shall indemnify Customer Indemnitees from any damages awarded against
Customer Indemnitees in a resulting judgment or amounts paid to settle such claims, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim; (b) permit MobileIron to control and direct the defense or
settlement of any such claim; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If such a claim occurs, or in MobileIron’s opinion is
reasonably likely to occur, MobileIron, at its expense and at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of Cloud Service, or (y) modify or replace the Cloud
Service or infringing portions thereof to become non-infringing, or (z) if neither (x) nor (y) is commercially feasible, terminate Customer’s right to use the Cloud Service and refund any prepaid, unused subscription fees paid by
Customer for the balance of the Subscription Term. Subject to the terms herein, Customer, at its own expense, shall defend MobileIron and its officers, directors and employees (“MobileIron Indemnitees”) from any and all third party
claims that the Customer Data or Customer’s use of the Cloud Services in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other proprietary rights of a third party or violates applicable law.
Customer shall indemnify MobileIron Indemnitees from any damages awarded against MobileIron in a resulting judgment or amounts paid to settle such claims, provided that MobileIron Indemnitees: (a) gives Customer prompt written notice of any
such claim; (b) permits Customer to control and direct the defense or settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s
expense. The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this section. 

8. Ownership. The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all right, title, and
(except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof, and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and/or Customer
Representatives) to MobileIron or the Authorized Reseller with respect to the Cloud Services shall be MobileIron’s property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the
Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data. 
 12. Term; Termination. 

a. Term. The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms)
outlined in any Product Schedule have expired or terminated. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 b. Subscription Start Date. The Subscription Term shall commence on the date that
MobileIron or the Authorized Reseller delivers to Customer all relevant Access Data (i.e. the connector code and the url and information necessary for Customer to access and use the Cloud Service), such date shall be deemed the “Activation
Date.” 
 c. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a
material breach if such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or
assignment for the benefit of creditors. 
 d. Return of Materials; Survival. Upon termination of this Agreement, all access, rights and licenses
granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received. Notwithstanding the
forgoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to retrieve
applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such thirty
(30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s possession or
under MobileIron control. Upon termination or expiration, Sections I, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect. 
 13.
Confidentiality. “Confidential Information” means any non-public data, information and/or other material regarding the products, software, services, employees, or business of a party (and/or, if either party is bound to protect
the confidentiality of any third party’s information, of a third party) provided by one party (“Disclosing Party”) to the other party (“Receiving Party”) where such information is marked or otherwise
communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be confidential and/or proprietary. Without limiting the foregoing, (a) Customer
Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and technical information relating thereto, and any MobileIron pricing information Customer receives shall be
deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the Receiving Party prior to disclosure by the Disclosing Party;
(ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, (iv) is approved for release by written authorization
of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (v) is required to be disclosed by law or governmental regulation, provided
that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Except as expressly authorized herein, the Receiving Party agrees
to: (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the Cloud Service) or to exercise rights granted to it hereunder;


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 
(B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential Information, but in no case will the degree of care be less than
reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any
such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for
any non-compliance of such employee or contractor with the terms of this Agreement. 
 14. Limited Warranty and Disclaimer. 

Warranties. MobileIron warrants to Customer that: (i) the Cloud Services (including the Software) shall perform materially in accordance with the
Documentation; and (ii) all services delivered hereunder shall be performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies within
thirty (30) days from performance of the relevant service in order to receive any warranty remedy. For any breach of the forgoing warranties, Customer’s exclusive remedy shall be for MobileIron to re-perform such deficient Services,
provided that if re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to (A) a prorata refund of subscription fees paid for such defective services, and (B) terminate the relevant
Subscription Term and obtain a refund of the prepaid, unused subscription fees paid by Customer. 
 Mutual Warranties. Each party represents and
warrants that (i) it has the legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to
the other, then such party may remove and return such code to the party which delivered it. 
 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN,
NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 
 12. Limitation of Liability. EXCEPT FOR ANY LIABILITY ARISING FROM BREACH OF
SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE
DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES OR OTHERWISE, AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN
NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS UNDER THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES PAID AND DUE
TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) IN THE PRECEDING TWELVE (12) MONTHS. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 13. General. 

a. Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted
and provided in the English language. 
 b. Third Party Services. From time to time, Cloud Services may provide access to certain third party
services (“Third Party Services”) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers.
If a third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty
(30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such
termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused Subscription Fees. MobileIron shall have no liability to Customer in connection with any termination of such Third Party Services or the Customer’s use
of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services. 

c. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration
Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the responsibility to obtain licenses to export,
re-export, or import Software (including Documentation). 
 d. U.S. Government End User Purchasers. All components of the Software (including the
Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software
documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this
Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the
Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and
constitutes acceptance of the rights and restrictions herein. 
 e. Choice of Law; Venue. This Agreement shall be governed by and construed in
accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal
courts in Santa Clara County, California; Customer hereby agrees to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA)
and the United Nations Convention on the international Sale of Goods shall not apply. If any portion hereof is found to be invalid, void or unenforceable, such portion shall be enforceable to the maximum extent permissible, and the remaining
provisions of the Agreement shall remain in full force and effect. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 f. Customer Data; Aggregated Anonymous Statistical Data. Customer Data shall be
deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. MobileIron
shall not transfer, disclose or access Customer Data., except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or (iii) to implement and deliver the features and services associated with the normal use of
the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical problems. MobileIron (and/or its contractors) may collect aggregated, anonymous, statistical
data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any individual or Customer (“Aggregated Anonymous Data”), and MobileIron (and/or
its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated data or information which is specifically NOT identifiable to any individual or Customer.
Aggregate Anonymous Data shall be owned by MobileIron. 
 g. Entire Agreement; Modifications. This agreement includes the terms herein and the
attached exhibits and any terms incorporated herein by reference and constitutes the entire agreement between the parties with respect to the Cloud Services. Except as expressly provided herein, this Agreement supersedes and cancels all previous
written and previous or contemporaneous oral communications, proposals, representations, and agreements relating the subject matter contained herein. This Agreement prevails over any pre-printed terms or other conflicting or additional terms of any
purchase order, ordering document, acknowledgement or confirmation or other document issued by Customer, even if signed and returned. Additionally, this Agreement supersedes and cancels any “click wrap” or “click accept”
agreement which is available in connection with accessing Cloud Services or otherwise incorporated into Software. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing
executed by both parties. 
 h. Illegality. Should any term of this Agreement be declared void or unenforceable by any court of competent
jurisdiction, that provision shall be modified, limited or eliminated to the minimum extent necessary and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 i. Waiver. The failure of either party to enforce any rights granted hereunder or
to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. 

j. Assignment. This Agreement may not be assigned or transferred without the other party’s prior written consent, provided each party expressly
reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its
obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and
inure to the benefit of and be enforceable by and against the successors and permitted assigns. 
 k. Legal Fees. The party prevailing in any dispute
under this Agreement shall be entitled to its costs and legal fees. 
 l. Notice. Any and all notices or other information to be given by one of the
parties to the other shall be deemed sufficiently given when sent by certified mail (receipt requested), or by courier, or by hand delivery to the other party to the address set forth in the first paragraph of this Agreement or other such address
provided by the parties from time to time. Such notices shall be deemed to have been effective on the first business day following the day of such delivery. 

m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’
intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to
equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 n. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has
entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its
essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties. 
 [Either the following
Signature Block or online click through acceptance] 
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the Effective Date.
MOBILE IRON, INC., a Delaware Corporation, [Customer Formal Company Name], a                      corporation 

 

					
	By	 		 	By
			
	  
	 		 	  

	Signature	 		 	Signature
			
	  
	 		 	  

	Name (Print)	 		 	Name (Print)
			
	  
	 		 	  

	Title	 		 	Title
			
	 815A East Middlefield Road
 Mountain View, CA
94043
	 		 	  

	  
	 		 	  

	Address (principal place of business)	 		 	Address (principal place of business)


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.001 

 
 EXHIBIT A 

Maintenance 
 I. Service Levels.
Subject to the terms herein, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services (excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime
(which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or (ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts
of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving MobileIron employees), or Internet service provider failures or delays. 

II. Maintenance Services. 
 Subject to the terms
herein, MobileIron agrees to provide Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other MobileIron customers who have purchased a subscription to Cloud Services.

 III. Limitations. MobileIron shall be responsible only for correcting errors in the Cloud Services (including Software). Services described herein
do not include, and MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative or their respective equipment or hardware or devices
or the network, including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the Cloud Services (or any component thereof) in a manner not conforming to the requirements described
in the Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer
Representatives. MobileIron does not monitor and makes no representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the
prior release. If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 39 









 BLANK PAGE 








 Amendment 2 

20100106.054.S.001.A002 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.002 

 
 Amendment 2 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 2 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement (Agreement No. 20100106.054.C) (the “Agreement”), by and between Mobile Iron, Inc., a Delaware corporation
(“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the “Parties”. All capitalized terms not
otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to a Resale Agreement (No. 20100106.054.C) effective April 22, 2010 (the “Agreement”) under which AT&T is authorized to resell Supplier’s products to AT&T
Customers. 

  

	B.	The Parties entered into the Supplement to provide for Supplier’s products sold through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”). 


THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	Section 4.18, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be deleted and replaced as follows: 

  

	4.18	Supplier’s EULA, Materials Warranty, and Maintenance Agreement 

  

	a.	For purposes of AT&T’s distribution of Supplier’s licensed Material, Supplier’s warranties, and Supplier’s maintenance agreements, Supplier agrees to provide AT&T and Customers with copies of
any EULA, any statement of warranty that accompanies Material (“Materials Warranty”), and standard maintenance services agreement (“Maintenance Agreement”) authorized or required by Supplier or its original equipment
manufacturers or licensors (the EULA, the Materials Warranty and the Maintenance Agreement are, at times, referred to herein as the “Supplier’s Material”). For reference, a copy of the current version of the EULA is attached hereto as
Appendix R-1, a copy of the current version of the Materials Warranty is attached hereto as Appendix R-2, and a copy of the Maintenance Agreement is attached hereto as Appendix R-3. Supplier shall also maintain copies of Supplier’s Material on
the World Wide Web accessible by AT&T and AT&T’s existing or potential Customers, shall maintain a web link to enable AT&T and AT&T’s existing or potential Customers to access Supplier’s Material via the Internet,
shall make commercially reasonable efforts to maintain the same web link for the term of this Agreement, and shall provide AT&T with that link upon execution of this Agreement. [* * *] 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.002 

 
  

	b.	Supplier further agrees that it will be Supplier’s responsibility to include a copy of Supplier’s Material that it generally includes with its Materials, when the Materials are shipped or Software is delivered
electronically to AT&T’s Customer, together with instructions directing the AT&T Customer: 

  

	 	1.	To read the EULA prior to opening the Software package (if shipped) or accepting electronic delivery of the Software. 

  

	 	2.	That the breaking of the seal of the software package or acceptance of electronically delivered software constitutes agreement with and acceptance of the terms and conditions of the EULA. 


 

	c.	Except as set forth in sub-section (g) below, AT&T will not be a party to any such EULA, Maintenance Agreement, nor to any Materials Warranty, and the obligations of all such Supplier’s Material shall flow
directly from Supplier to AT&T’s Customer. AT&T will have no obligations with respect to the licensing of Software or to the warranting of any Materials or Services, other than as may be expressly set forth in this Section. However,
AT&T and not Supplier shall invoice Customer for any payments that may become due from Customer, and AT&T and not Supplier shall collect and receive payments from AT&T’s Customer on account of any such invoice. Any other obligations
as set forth in Supplier’s Material will be strictly between Supplier and AT&T’s Customer. 

  

	d.	Except as AT&T’s Customer may otherwise agree through its acceptance of the terms of Supplier’s Material (including without limitation acceptance thereof by a Government Customer through any of
sub-sections (g)(i), (ii), or (iii)), Supplier’s warranty and the rights of AT&T under the Sections entitled “Infringement,” and “Warranty,” shall hereby be deemed to also be given for the benefit of AT&T’s
Customers, and AT&T may disclose the provisions of such Sections to its Customers. If there is a conflict between the terms of the Supplier’s Material and the preceding sentence, the terms of Supplier’s Material control.


  

	e.	Supplier shall indemnify, hold harmless, and defend AT&T and other indemnified parties harmless from and against Loss in connection with, arising out of, or resulting from any Claim, as provided in the Sections
entitled “Indemnity” and “Infringement”. 

  

	f.	AT&T agrees to promptly notify Supplier of any Claim and cooperate with Supplier, upon request and at Supplier’s expense, as provided in the Section entitled “Indemnity”. 


 

	g.	Supplier acknowledges and agrees that certain of AT&T’s Customers that are State, Federal, local and municipal agencies, departments, political subdivisions and related entities or WSCA Customers purchasing
pursuant to government contracts (collectively, “Government Customers”) require certain different treatment with respect to the issues dealt with in this Section. Supplier hereby agrees that the terms and conditions in this sub-section
(g) apply to such Government Customers, and that all of this Section continues to apply to such Government Customers except as expressly modified by this sub-section (g). Specifically, Supplier acknowledges that certain Government Customers
insist on contracting directly and solely with AT&T, and may refuse to enter into contracts with Supplier or otherwise deal directly with Supplier for Tier I support and maintenance. In order to have such Government Customers agree to the EULA,
Supplier hereby agrees that AT&T may take any of the following actions with respect to the EULA when responding to a request for proposal or request for information or otherwise contracting with Government Customers: 


 

	 	i.	have the Government Customer accept Supplier’s EULA through the web link referenced in sub-section (a) above, or Supplier’s other, standard acceptance methods in place at that time; 


 

	 	ii.	have the Government Customer agree to a version of Supplier’s EULA, a true and correct copy of which is attached hereto in Appendix R-1; 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.002 

 
  

	 	iii.	in the event that neither sub-section (g)(i) nor sub-section (g)(ii) is acceptable to the Government Customer, have the Government Customer agree to a sub-license of the EULA from AT&T; or 


 

	 	iv.	in the event that none of sub-section (g)(i) through sub-section (g)(iii) is acceptable to the Government Customer, Supplier and AT&T may mutually agree in writing, as part of any agreement by Supplier under
Section 3.15(c), that certain terms and conditions may apply in addition to or, by express agreement, instead of, the EULA (“Government Customer Flow Downs”). 


(For clarity, in sub-sections (g)(i) and (ii), the Government Customer will be agreeing to the terms of the EULA directly with Supplier, and AT&T will not
be a party to that EULA.) 
 Pursuant to sub-section (g)(iii), Supplier hereby grants AT&T a limited, nonexclusive, royalty-free, license to the
Software, during the term of this Agreement, only for the purpose of allowing and only to the extent necessary to allow AT&T to sub-license the Software to AT&T’s Government Customers on whose behalf AT&T has purchased licenses to
the Software under this Agreement, under the EULA, for the term and territory and in the quantities and types licensed. Such sub-licenses may be perpetual if that is what was purchased, and shall survive any termination or expiration of this
Agreement in accordance with the terms of the EULA. In the event of any uncured material breach of the EULA by such Government Customer, AT&T shall cooperate with Supplier in exercising Supplier’s termination rights under the EULA. For
purposes of clarification, the Parties intent is that the right to sublicense granted by Supplier to AT&T be broad enough so that AT&T may grant the Government Customer the license that Supplier would have granted such Government Customer
(had the Government Customer been willing to receive a license directly from Supplier), and that no termination of this Agreement leave AT&T having granted more rights to such Government Customer under this sub-section (g) than it had the
right to sublicense hereunder. AT&T may represent and warrant to such Government Customers that it has the right to grant such sub-license. AT&T shall only be a party to the EULA for the limited purposes set forth in this paragraph. 

In addition, with respect to Government Customers, Supplier hereby agrees that (A) the Materials Warranty and Maintenance Agreement flow directly to
AT&T; (B) AT&T may pass through the Materials Warranty and Maintenance Agreement to its Government Customers to the fullest extent allowed by applicable law; (C) the Government Customers are intended third-party beneficiaries of
the Materials Warranty and Maintenance Agreement; and (D) Supplier will fully cooperate with and assist AT&T in fulfilling any and all Supplier obligations under the Materials Warranty and Maintenance Agreement for the benefit of such
Government Customers. 
 The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect.

 Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true
and valid signatures for all purposes 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.002 

 
 
hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an
original but all of which together shall constitute only one document. 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Robert B. Tinker
	 		 	By: 	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Robert B. Tinker
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title: 	 	 CEO
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Aug. 18, 2011
	 		 	Date: 	 	 August 16, 2011



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 BLANK PAGE 








 Amendment 3 

20100106.054.S.001.A003 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 









 Agreement 20100106.054.S.001.A.003 

 
 Amendment 3 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 3 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement. 

RECITALS 
  

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


  

	C.	The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron VSP from AT&T - Managed Hosted MDM Solution through the AMA program.


 THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	Section 1.2.a shall be deleted and replaced as follows: 

  

	 	a.	 Subject to the terms and conditions of this Agreement and in conformance with Orders submitted by AT&T, Supplier shall: provide to AT&T
(i) the Material and Services for resale and distribution and (ii) with respect to the Solution (as defined below), a license (as provided in Section 4.26 below) to Supplier’s rights in the Material and Services sufficient to
enable AT&T to host, market, [* * *], manage, support, distribute, resell and/or sublicense the Material to Customers in connection with the provision of the Solution and associated Services; in either case only on behalf of and to Customers in
the United States of America (“Territory”) (subject to Customers’ written acceptance of the Supplier’s End User License Agreement, setting forth the warranties associated with the Material). Where agreed pursuant to
Section 4.17, as a subcontractor to AT&T, Supplier shall provide Services (other than Maintenance Services) described in a Statement of Work for Subcontracted Services, for the benefit of Customers in the Territory. All sales of Material
and Services to AT&T for resale, provision of Services to AT&T, licenses of Materials to AT&T for the Solution, and authorization to distribute licensed Material and Supplier’s EULA, warranty, and maintenance agreements, shall be
subject to the terms and conditions of /his Agreement and shall be done pursuant to and in conformance with Orders submitted by AT&T. Prices to AT&T are the prices listed in Appendix B, if any,




  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.003 

 

	 	
minus the appropriate discount, as shown in Appendix B1, if any, or prices established pursuant to firm prices to AT&T which are quoted to AT&T by Supplier in writing in response to
requests for pricing for such Material and Services or in connection with a Statement of Work attached to or set forth in an Order, whichever is relevant. 

  

	2.	Section 2.19, Material, shall be deleted and replaced as follows: 

 2.19 Material

 “Material” means the products and equipment listed in Appendix A which may be ordered hereunder, including apparatus,
components, tools, supplies, Documentation, and hardware which may include system programs (such as operating systems, compilers and utilities that interact with and manage the Material) associated with such Material (sometimes referred to as
firmware), or Software, purchased or licensed hereunder by AT&T from Supplier and includes third party material provided or furnished by Supplier under an accepted Order. Material shall be deemed to include any replacement parts which are
provided or finished by Supplier to AT&T under an accepted Order. 
 Without limiting the foregoing, “Material” includes a unit
of Supplier’s commercial Software and related user documentation described and identified in Appendix A and any monitoring tools or third party material incorporated or included therein. Material also includes Supplier Ancillary Materials,
unless otherwise specified herein. 
  

	3.	Section 2.43, Supplier Ancillary Materials, shall be added as follows: 

 2.43. Supplier
Ancillary Materials 
 “Supplier Ancillary Materials” means the software, tools, documentation, and technology that
Supplier owns or has the right to license listed in Appendix FF, together with associated know-how, inventions and any other intellectual property rights, which Supplier uses to deliver services in connection with the Solution to its customers
including, but not limited to, hosting, [* * *], management, monitoring, training, and related support services, and any improvements, modifications or derivatives of all of the foregoing, but excludes Supplier’s commercially
available Material and related user documentation. If Supplier identifies any such software, tools, documentation, or technology that Supplier uses to deliver services in connection with the Solution to Supplier’s customers, but Supplier does
not own or have a right to license, then Supplier shall promptly notify AT&T in writing. For the avoidance of doubt, “Supplier Ancillary Materials” includes Supplier’s current knowledge base and additional knowledge that Supplier
may develop throughout the term of the Agreement for trouble ticket resolution, known issues list and any work-arounds. [* * *] 
  

	4.	Section 2.44, MobileIron VSP from AT&T - Managed Hosted MDM Solution, shall be added as follows: 

  

	 	2.44	“MobileIron VSP from AT&T - Managed Hosted MDM Solution” 


“MobileIron VSP from AT&T - Managed Hosted MDM Solution” (hereinafter, the “Solution”) generally means an
overall solution offered by AT&T to Customers, in which AT&T i) distributes some or all of the Material to Customers, ii) hosts and/or manages the Material provided as part of the Solution, iii) provides installation, configuration and
training services, and iv) provides tier 1, tier 2 and tier 3 support for the Solution. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.003 

 
  

	5.	[* * *] 

 [* * *] 
  

	6.	Section 4.24, Set-vice Level Agreements, shall hereby be renamed Service Level Agreements for Connected Cloud. Text in the section shall remain unchanged. 


 

	7.	Section 4.25, Service Level Agreements for the Solution, is hereby added as follows: 


4.25. Service Level Agreements for the Solution 

I. Service Levels. Supplier shall provide AT&T the service levels for Supplier’s technical support for the Solution set forth
in Appendix DD to this Agreement. 
 II. Maintenance Services. Subject to the terms herein, Supplier agrees to provide AT&T free
of charge, for provision to AT&T’s Customers as part of the Solution, all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent created and generally released to other Supplier customers. Supplier further agrees
to provide AT&T the maintenance services specified in Appendix DD. 
 III. Issue Reporting. 

As further detailed in Appendix DD, AT&T may report outages, suspected errors or malfunctions of the Solution to Supplier via e-mail or
Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking system. Supplier will provide AT&T with a trouble ticket number that AT&T will use to track
the status of any error or malfunction in the Solution. Supplier shall issue credentials to select AT&T personnel (as requested by AT&T) that allow those personnel to open trouble tickets. AT&T shall take the appropriate measures to
insure that AT&T personnel are trained in the Solution prior to requesting trouble ticket credentials. 
  

	8.	Section 4.26, Grant of Rights, is hereby added as follows: 

 4.26 Grant of Rights

 Subject to the terms and conditions of this Agreement, Supplier hereby grants to AT&T a worldwide non-exclusive, non-sublicensable
(except to Customers as provided below or to AT&T Subcontractors as provided below), nontransferable (except as set forth in this Agreement), fully paid up and royalty free (except subject to payment, for each Customer, of the amounts specified
in Appendix B of this Agreement) right, during the term of this Agreement, as reasonably necessary in connection with providing the Solution to Customers [* * *], to use, install, configure, support, and display, and to exercise other rights
(i) with regard to the Material as follows: (a) distribute, resell and sublicense the Material, as provided herein, to Customers who have entered into the EULA; (b) make and use (and to permit AT&T Subcontractors (as defined
below) to make and use) an unlimited number of copies to provide associated services to Customers of the Solution; (c) configure and/or modify, and to permit AT&T subcontractors listed 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.003 

 
 
on Appendix EE or approved in writing by Supplier, which approval shall not be unreasonably withheld (“AT&T Subcontractors”), to do the same; and (d) use (and to permit
AT&T Subcontractors to use) to support development, hosting, testing and laboratory use of the Material; and (ii) with regard to the Supplier Ancillary Materials, the rights to reproduce and use in connection with all of the aforementioned
activities, and to permit AT&T Subcontractors to do the same. The foregoing license includes the rights to use and copy the Material and modify the Material (other than Materials that are Software) to create, modify and distribute documentation
(e.g., training, support, and the like) for internal use or by Customers, and to permit AT&T Subcontractors to do the same. The foregoing license also includes the right to conduct free demonstrations and trials (not to exceed [* * *] without
Supplier’s approval) of the Solution, and to permit AT&T Subcontractors to do so, at no cost to AT&T provided that a trial Customer enters into a EULA. For the avoidance of doubt, a ‘trial” may include, without limitation, the
temporary delivery of Material to Customers and their end-users for demonstration, testing or trial. [* * *] AT&T shall require its Subcontractors to comply with all of the applicable restrictions on use of the Material. No licenses are granted
by Supplier except as expressly set forth herein, whether by implication, estoppel, or otherwise. 
  

	9.	Section 4.27, Additional License Terms, is hereby added as follows: 

 4.27
Additional License Terms 
 The following additional terms apply with respect to Materials and Supplier Ancillary Materials licensed
pursuant to Section 4.26 (collectively, “Licensed Materials”): 
 All Licensed Materials shall be the Information of Supplier
under Section 3.17 of the Agreement. The reservation of rights and the restrictions contained in section 3.33.B applicable to Standard Software shall also apply to Supplier Ancillary Materials. If the Licensed Materials make available cellular
tower identification information with associate latitude and longitude location information, AT&T agrees that it will not use such latitude and longitude location information to create a latitude/longitude lookup database for cellular towers.

 SOLELY WITH RESPECT TO SUPPLIER’S LICENSORS, EXCEPT FOR THOSE WARRANTIES WHICH MAY BE EXPRESSLY PASSED THROUGH TO AT&T,
SUPPLIER’S LICENSORS MADE NO WARRANTY TO AT&T IN CONNECTION WITH THE LICENSED MATERIALS, AND HEREBY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IN NO EVENT SHALL SUPPLIER’S LICENSORS BE LIABLE TO AT&T FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE LICENSED MATERIALS. THIS IS IN NO WAY
INTENDED TO DILUTE SUPPLIER’S WARRANTIES OR LIABILITY TO AT&T. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.S.001.A.003 

 
 AT&T acknowledges and consents to the following, notwithstanding
anything else in the Agreement: in order to perform to its specifications, the Licensed Materials regularly communicate with Supplier hardware/software/servers during the normal course of operation. To the extent Supplier gains access to any
personally identifiable information about AT&T or its Customers or their end users in connection with such communications (“Identifiable Information”), Supplier agrees that it (and/or its contractors) will not ever share such
Identifiable Information with other third parties except (i) where pre-approved by AT&T or Customer, as applicable, (ii) as required by law, or (iii) to its contractors under obligations of confidentiality as required to support
AT&T or the Customer and maintain the Licensed Materials. AT&T agrees that, to the extent permitted by applicable law, Supplier and/or Supplier’s contractors may also collect aggregated anonymous information about device and usage
activity (“Aggregated Anonymous Data”) and use, store, analyze, and disclose such Aggregate Anonymous Data to diagnose problems, improve its products or offerings, provide services, and to conduct product marketing, research and
development activities. Aggregate Anonymous Data shall only include data or information which is NOT specifically identifiable to AT&T or its Customers or their end users. AT&T understands and agrees that such Aggregate Anonymous Data shall
be owned by Supplier and Supplier shall not be restricted from using or disclosing such Aggregate Anonymous Data in any way. 
 Third Party
Code. Licensed Materials utilize and/or interface with other third party material, including open source libraries/components/applications/user interface/utilities (collectively referred to as “Third Party Code”); to the extent applicable,
use of Third Party Code shall be subject to the notices/disclaimers/requirements of such Third Party Code provided to AT&T as a part of Documentation. 

Third Party Services. Any third party services accessed through the Licensed Materials (collectively “Third Party Services”) are made
available to AT&T and its Customers subject to the terms of Supplier’s support and maintenance services agreement and use and access to such Third Party Services by or on behalf of Customers requires a current Supplier support and
maintenance agreement and shall be subject to payment by such Customers of Supplier’s then current Support and Maintenance terms. 

Export. Licensed Materials, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration Act
and its associated regulations, and may be subject to export or import regulations in other countries. In the event AT&T exports the Licensed Materials, it will do so in compliance with applicable export laws. 

 

	10.	Appendix A to the Supplement is hereby deleted and replaced as attached hereto. 

  

	11.	Appendix B to the Supplement is hereby deleted and replaced as attached hereto. 

  

	12.	Appendix DD is hereby added to the Supplement as attached hereto. 

  

	13.	Appendix EE is hereby added to the Supplement as attached hereto. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.S.001.A.003 

 
  

	14.	Appendix FF is hereby added to the Supplement as attached hereto. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 Agreement 20100106.054.S.001.A.003 

 
 The terms and conditions of Agreement No. 20100106.054.C in all other respects
remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile or other electronic transmission of a scanned
document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which
shall be deemed to constitute an original but all of which together shall constitute only one document. 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Michael Morrissey
	 		 	By:	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Michael Morrissey
	 		 	Printed Name:	 	 Anthony Cohen

					
	Printed Title:	 	 VP, Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 December 14, 2011
	 		 	Date:	 	 December 14, 2011



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 8 









 Agreement 20100106.054.S.001.A.003 

 
 Appendix A, Description of Supplier’s Material and/or Services, is hereby amended
to include: 
 Appendix A - Description of Supplier’s Material and/or Services 

Description of Supplier’s Material and/or Services for the Solution 

The Mobile Iron Virtual Smartphone Platform (VSP) is a data-driven smartphone management platform software solution used by corporate enterprises,
consisting of the products listed below in this Appendix. Mobile Iron VSP allows enterprise customers to manage, provision, and secure supported smartphones and smartdevices (phones and tablets) and also provides visibility and control of content
and usage of a supported smartdevice that is deployed in the enterprise. 
 The Mobile Iron Virtual Smartphone Platform consists of the following key
components: 
  

	 	1.	A software client that runs on smartphones and smartdevices, and communicates back to the Supplier (VSP) server and consists of three different versions. The subscription service includes a client per device, support
and upgrades: 

  

	 	a)	MobileIron VSP from AT&T - Managed Hosted MDM Solution (for supported OS’s) 

  

	 	b)	MobileIron Advanced Management (for supported OS’s) 

  

	 	2.	The MobileIron Virtual Smartphone Platform software interfaces with an enterprise network and provides central control and management for enterprise’s supported smart devices and acts as a proxy between clients and
the email infrastructure. 

  

	 	3.	MobileIron Sentry software provides tools to gain visibility over devices connecting, to prohibit unauthorized devices from gaining access to ActiveSync, and to block devices that do not meet MDM compliance from
connecting to corporate e-mail. 

  

	 	4.	Customer is the license holder of the Material being licensed to provide the Solution. 


AT&T Implementation of MobileIron VSP 
  

	 	1.	MobileIron VSP from AT&T - Managed Hosted MDM Solution will include all the MobileIron software components and feature functionality made generally commercially available by Supplier as part of its Virtual
Smartphone Platform or Sentry or Connector. 

  

	 	2.	MobileIron VSP from AT&T - Managed Hosted MDM Solution is a Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is
comprised of software that is loaded on servers in a secure data center, and maintained by IT personnel. MobileIron VSP from AT&T - Managed Hosted MDM Solution can be accessed by users via the Internet through the use of a secure web
browser. 

  

	 	3.	MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. [* * *] (Refer to MSS / ISD /
MI Engagement doc). 

  

	 	4.	MobileIron Sentry Virtual Appliance is included for managing access and control for ActiveSync connectivity for devices under management. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.S.001.A.003 

 
 Appendix B is amended to include the following: 

Appendix B Supplier’s Price(s) 
  

					
	 Description
	  	AT&T Cost	 
	 MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered with and/or managed by all or
any portion of the Solution (“device license”))
	  	 	[* * *]	  

 Notes: 
  

	1)	Supplier prices to AT&T will be pro-rated to AT&T based on the actual start and stop date for the Solution to each Customer. 


 

	2)	MobileIron VSP from AT&T - Managed Hosted MDM Solution subscriptions shall be offered in no less than [* * *] per Customer unless agreed to in writing by both. Supplier and AT&T. 


 

	3)	AT&T will cooperate with Supplier in monitoring the number of device licenses of the Solution for each Customer and insure proper billing is completed. 


 

	4)	Supplier’s maintenance and support to AT&T and the maintenance which AT&T passes through to Customers is included in the [* * *] subscription. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.S.001.A.003 

 
 Appendix DD, Supplier Technical Support for the Solution, is added to the Supplement as
follows: 
 Appendix DD - Supplier Technical Support for the Solution 

Purpose: 
 The following document outlines the technical
support escalation and engagement approach to be used between Supplier and AT&T technical resources for the Solution, This document outlines the following: 
  

	 	•	 	Technical Support Summary 

  

	 	•	 	AT&T and Supplier Expectations 

  

	 	•	 	How to raise tickets/issues with Supplier Technical Support 

  

	 	•	 	Lifecycle of a Ticket 

  

	 	•	 	Ticket Escalation Processes 

  

	 	•	 	Change Management 

  

	 	•	 	Test Environment Access 

  

	 	•	 	Supplier Support SLAs (Severity 1 through Severity 4) 

  

	 	•	 	AT&T Technical Support Training Overview 

  

	 	•	 	Tips on Working with Supplier Technical Support 

 Technical Support Summary: 

The technical support delivery model for Supplier and AT&T-led business initiatives is a collaborative effort, where Supplier and AT&T work together to
respond to, and address customer needs and is based on a help desk to help desk support model. Whether these are implementation related questions, or product issues or escalations, Customers often require assistance to help address technical
challenges they experience with Supplier. 
 The collaborative relationship between Supplier and AT&T allows for AT&T to remain the primary resource
interacting with the end-customer, but also provides AT&T with expert product guidance and assistance from the Supplier technical support staff where needed. 

The following outlines the roles and responsibilities for both AT&T and Supplier, and provides an overview of how the two organizations will work together
to resolve customer issues. Supplier and AT&T agree to revisit the overall approach outlined in this document quarterly or upon request as business needs dictate to review the following: 

 

	 	•	 	Service Level Objectives are being met, 

  

	 	•	 	Review Root Cause Analysis, and 

  

	 	•	 	Address any support gaps or areas of improvement. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.S.001.A.003 

 
 Expectations of AT&T: 

Given the current go-to-market strategy with AT&T hosted offering, AT&T will serve as the front-line (aka Tier 1 and Tier 2) support organization for
all of AT&T’s direct Customers. If there are issues or concerns raised by the Customer, the first response and remediation efforts will come from the AT&T team, In this model, we expect AT&T resources to perform the following: 

 

	 	•	 	Receive and log initial issues, cases, and concerns from the Customer 

  

	 	•	 	Perform initial case remediation and troubleshooting steps, including but not limited to: 

  

	 	•	 	Basic product troubleshooting 

  

	 	•	 	End-user registration validation 

  

	 	•	 	Collection of step-by-step details to re-create the issue 

  

	 	•	 	Attempt to re-create or troubleshoot issues given Customer input 

  

	 	•	 	Resolution of cases and escalations (if possible) prior to escalation to Supplier 

  

	 	•	 	Collection of version information, device information, logs or other diagnostic information for escalation to Supplier Support for those cases that cannot be resolved by AT&T. 


 

	 	•	 	Coordinate all communication and correspondence with the end-customer resource 

  

	 	•	 	Submit formal case(s) via Supplier web portal ticket system, email or phone hotline. 

  

	 	•	 	Manage information exchange to Supplier support organization for Advanced Tier 3 support cases. 

  

	 	•	 	Receive AT&T Customer acceptance and close tickets since AT&T owns the Customer relationship. 


Expectations of Supplier: 
 For all issues that are raised
to Supplier for assistance, Supplier resources will engage with AT&T resources to resolve the issue as quickly as possible. In this model we expect Supplier support resources to support application operation uptime, product functionality and
help desk issues by performing the following: 
  

	 	•	 	Provide issue resolution and troubleshooting guidance to AT&T resources 

  

	 	•	 	Conduct advanced problem investigation, system diagnostics, and log analysis 

  

	 	•	 	Coordinate escalations to Supplier engineering resources for expert analysis and troubleshooting 

  

	 	•	 	Provide rapid-response to AT&T resources, including case updates and overall status of issues 

  

	 	•	 	Specific to Supplier’s software, share root-cause preliminary analysis and case resolution results and explanation details to AT&T within a [* * *] period from the time of resolution for Severity 1 and Severity
2 incidents and [* * *] period for Severity 3 and Severity 4. A final root cause shall be provided within [* * *] from the time of resolution if root-cause is specific to Supplier Software. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Agreement 20100106.054.S.001.A.003 

 
 Additionally, all customers who purchase technical support from AT&T are entitled to
receive the following software upgrades and updates per Supplier Support and Maintenance agreement: 
  

	 	•	 	Software Maintenance, including Software Error Correction and Bug Fixes. Supplier will provide the AT&T access to all generally available software updates and software upgrades that are released during the
maintenance term free of charge. 

 Supplier will provide AT&T secure internet access to Supplier’s customer support site which will
include support documentation and a Software repository that includes the latest revisions of Suppliers software Solution. 
 Supplier shall provide
AT&T connectivity between AT&T and Supplier’s gateway to provide throughput capacity as well as reliability of service and support provided by Supplier to AT&T. 

Supplier must provide the following contact & process information: 
  

	 	•	 	Method of Procedure (MOP) information if applicable 

  

	 	•	 	SLAs as described herein 

 Supplier must provide the following for each supported device and/or product: 

 

	 	•	 	Troubleshooting information 

  

	 	•	 	Top 20 issues and resolutions 

  

	 	•	 	Other known issues and resolutions 

  

	 	•	 	Error codes with definitions and suggested solutions 

  

	 	•	 	Simulators or emulators (if applicable) 

  

	 	•	 	Scenario based troubleshooting and defined escalation paths 

 Supplier must provide access to knowledge data
base and support documents used by the Supplier. 
 How to raise tickets/issues with Supplier Technical Support: 

Self Service Support Portal 
  

	 	•	 	A separate indicator or field needs to be set up for creating a ticket the Solution. 

  

	 	•	 	Supplier web-based support ticket system allows for AT&T resources to submit cases online, track case status, and access Supplier knowledgebase. 


 

	 	•	 	New case alerts are delivered to the support team and routed according to severity of issue. 

  

	 	•	 	AT&T can access Supplier support portal at the following URL: https://support.mobileiron.com. 

  

	 	•	 	Supplier shall create individual user accounts for all AT&T technical resources who require the ability to search Supplier knowledge base and/or submit new tickets to Supplier system for escalation.


  

	 	•	 	The portal is monitored 7x24x365 by Supplier technical support personnel. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 13 









 Agreement 20100106.054.S.001.A.003 

 
 Support Email 

 

	 	•	 	AT&T may submit tickets directly to a dedicated support email alias created for AT&T. The dedicated email alias is [* * *]. 


 

	 	•	 	Supplier shall create a separate indicator for the email alias to support inquiries concerning the Solution. 

  

	 	•	 	This email alias is dedicated to AT&T to ensure the cases are routed to the appropriate queues within Supplier for proper follow up. 


 

	 	•	 	AT&T cart either send emails directly to this address, or configure their internal ticket system (Remedy) to notify Supplier via a SMTP message sent to that address if that is their preferred method.


  

	 	•	 	E-mail support should be used for general inquiries and questions. It is not recommended for priority cases. 


1-877-Number 
  

	 	•	 	Supplier will provide a separate indicator within the ticketing system for the Solution. 

  

	 	•	 	For urgent issues, Supplier has a toll-free 877-number (877-819-3452) that can be used to contact tech support staff during normal business hours (6am to 6pm Pacific Time), and extended technical support team during
off-hours. Calls received after hours will be handled by Supplier 24 x 7 tech support team. lf AT&T needs assistance with an issue, AT&T will contact the support team at the toll free number and the Supplier technical support staff will
assist as required. 

 The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier: 

 

	 	•	 	VSP Version and Fully Qualified Domain Name (FQDN) 

  

	 	•	 	Sentry version and FQDN 

  

	 	•	 	Exchange version 

  

	 	•	 	Device models and operating system 

  

	 	•	 	Supplier client software version 

  

	 	•	 	Screenshots of errors or issues 

  

	 	•	 	Steps taken to create issue 

  

	 	•	 	Ticket urgency 

  

	 	•	 	Description of affected functionality 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 14 









 Agreement 20100106.054.S.001.A.003 

 
  

					
	 Web Portal
	  	 E-mail Support
	  	 Phone Support

	 




	  	 




	  	 





	 http://support.mobileiron.com
  

•   Open cases though MobileIron self-service web portal, including severity

 
 •   Recommend method for
submitting cases
	  	 [* * *]
  

•   Used for general inquiries and questions

 
 •   Not recommended for
priority cases (web portal or phone recommended)
  

•   Issues received by entire MobileIron Support Team
	  	 US: 1.877.819.3452
  

•   Used for issue reporting and critical assistance

 
 •   877 Number Provides
Access to Tech Support Specialist Team in US
  

•   Call-answering service on standby for call overflow


 Lifecycle of a Ticket: 

AT&T shall establish the severity level of each ticket that it submits to Supplier at the time of submission. Following Supplier’s acknowledgement of
a ticket, if Supplier reasonably believes that the severity level noted by AT&T is inconsistent with the circumstances, then Supplier may request that AT&T change the severity level and Supplier support team and AT&T will mutually
review, discuss and assess the Severity level and priority/urgency. If AT&T determines, in its reasonable sole discretion, that there is a sound basis to change the severity level, then AT&T shall re-establish the level. A support ticket
shall be managed by Supplier team based on priority/ urgency attributed to the ticket. 
 Additionally, once a ticket is created in Supplier support system,
it can be viewed and updated by either the Supplier or AT&T technical team. Once a ticket has been created in Supplier’s technical support system, all email exchanges between Supplier’s technical support and AT&T technical support
for that ticket will be tracked via Supplier system. This streamlines the communication approach and ensures all communication and correspondence between Supplier and AT&T is tracked within the ticket history. 

An additional benefit of using the Supplier support portal is getting access to Supplier’s knowledgebase, which contains extensive articles and
troubleshooting tips to help accelerate ticket and case resolution times. In many cases, AT&T resources may proactively find solutions to questions or escalations in Supplier’s knowledgebase without having to engage Supplier technical
support resources. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 15 









 Agreement 20100106.054.S.001.A.003 

 
 Ticket Escalation Process: 

Severity 1 tickets (system outages and other critical escalations) are treated with the highest priority. Supplier SLA is outlined in more detail in the table
below. For those tickets that are submitted via the formal process outlined above, but are not addressed within the timeframes designated in the matrix below, the AT&T technical support organization may escalate to resources identified in the
following table: 
  

					
	 Severity
	  	 Ticket Escalation Stat-us
	  	 Resource and Contact Information

	Severity 1 (Critical)	  	[* * *]	  	[* * *]
		  	[* * *]	  	[* * *]
	Severity 2 (High)	  	[* * *]	  	[* * *]
		  	[* * *]	  	[* * *]

 Resource and contact information may be changed upon five (5) days written notice from Supplier to AT&T. 

Tickets are naturally escalated after a pre-set amount of time by Supplier ticket system. 

 

	 	•	 	Critical Priority tickets are escalated to the attention of the [* * *] within [* * *] they have not be assigned or responded to. 


 

	 	•	 	High Priority tickets are escalated to the attention of the [* * *] within [* * *] have not be assigned or responded to. 


Change Management 
 Supplier will periodically upgrade
software in order to provide new functionality associated with new releases or resolve any known issues bugs. Supplier shall notify AT&T at [* * *] and [* * *] of any planned releases or upgrades to the software. Notification of any planned
major releases or new functionality shall be provided at least [* * *] in advance prior to release. The following information shall be provided by Supplier to AT&T prior to release: 

 

	 	•	 	Release Notes and Documentation (must be provided [* * *] prior to planned release) 

  

	 	•	 	Training 

  

	 	•	 	Access to software for internal AT&T testing purposes 

 For any routine maintenance releases that do not
include any major new features or new functionality (e.g. bug fixes), Supplier shall notify AT&T at least [* * *] in advance prior to availability. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 16 









 Agreement 20100106.054.S.001.A.003 

 
 The following information shall be provided by Supplier to AT&T prior to
availability: 
  

	 	•	 	Release notes and Documentation (must be provided [* * *] prior to planned availability) 

  

	 	•	 	Access to software for internal AT&T testing purposes 

 Supplier will provide AT&T with Supplier’s
use cases and any related test results and bug list for all major and minor releases, changes in production and updates that are necessary for deployment in AT&T’s network. Additionally, AT&T will require support for any issues or bugs
identified during AT&T’s test cycles. The escalation procedure to support resolution of such issues or bugs will be identical to the support process defined for in-production trouble management. The severity levels for such issues will also
be identical to those used for in-production issues identified in this document. However, it may be necessary to identify additional technical/ development resources for initial contact and transfer of issue details to Supplier. 

Supplier Support SLA: 
 Supplier’s technical support
offering provides the following response times (SLA’s) based on the severity of the submitted issue: 
 Response times for Severity 1, Severity 2,
Severity 3 and Severity 4 should be according to the table below. 
  

							
	 	  	 Definition
	  	 Initial
Response
Time
	  	 Status
Update
Frequency

	Severity I	  	 Critical Business Impact
 Severity I is a
catastrophic production problem which may severely impact Customer’s production systems, i.e. “Service is Down” or product is completely inoperative, a condition severely impacting a production environment and no procedural workaround
exists.
	  	[* * *]	  	[* * *]
	Severity 2	  	 Significant Business Impact
 Severity 2 is a
high-impact business condition possibly endangering a production environment. The Software may operate in a severely restricted/reduced capacity. The situation is causing significant impact to portions of Customer’s business operating and
productivity. The system is exposed to potential loss or interruption of service.
	  	[* * *]	  	[* * *]
	Severity 3	  	 Some Business Impact
  

Severity 3 is a medium to low-impact problem which involves partial non-critical functionality loss. One that impairs some operations, but allows the client to
continue
	  	[* * *]	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 17 









 Agreement 20100106.054.S.001.A.003 

 

							
		  	to function. This may be a minor issue with limited loss or no loss of functionality or impact to the Customer’s operation and issues in which there is a circumvention or workaround available for the avoidance of the problem by
the end user. This includes documentation errors.	  		  	
				
	Severity 4	  	 Minimal Business Impact
  

Severity 4 is a minor problem that does not affect the Software function or a general usage question or recommendation for a future product enhancement or
modification. There is no material impact on quality, performance or functionality of product question.
	  	[* * *]	  	[* * *]

 Initial Response Time is for Acknowledgement of Issue, Not Necessarily Resolution 

Training: 
 Supplier shall provide technical training on
the software to AT&T technical support personnel and administrators free of charge. Training can be a combination of web based, computer based and instructor led. Instructor led training shall be held at an AT&T facility. Training shall
include; but not limited to, the following: 
  

	 	•	 	Product Architecture and Network Configuration 

  

	 	•	 	UI Basics 

  

	 	•	 	iOS MDM 

  

	 	•	 	Managing Users 

  

	 	•	 	Registering Devices 

  

	 	•	 	Managing Smartphones 

  

	 	•	 	Managing Security and Policies 

  

	 	•	 	Managing Device Configuration (App Settings) 

  

	 	•	 	Managing Mobile Apps 

  

	 	•	 	Troubleshooting Smartphones 

  

	 	•	 	Working with Events 

  

	 	•	 	Working with ActiveSync Phones via MobileIron Sentry 

  

	 	•	 	Working with BES Smartphones 

  

	 	•	 	Configuring the MobileIron System 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 18 









 Agreement 20100106.054.S.001.A.003 

 
  

	 	•	 	The User Portal: MyPhone@Work 

  

	 	•	 	Advanced Troubleshooting 

 Reporting 

Supplier shall meet quarterly with AT&T to review operations metrics reports compiled by Supplier and AT&T. 

Monitoring and Management Tools 
 Supplier will provide
technical personnel, documentation and direct support to AT&T to enable a set of monitoring tools for the Solution that includes SNMP monitors and URL monitors. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 19 









 Agreement 20100106.054.S.001.A.003 

 
 Appendix EE, AT&T Subcontractor List, is added to the Supplement as follows: 

Appendix EE - AT&T Subcontractor List 

[* * *] 
 [* * *] 

[* * *] 
 [* * *] 

[* * *] 
 [* * *] 

[* * *] 
 The list above shall include any and
all of these subcontractor’s affiliates. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 20 









 Agreement 20100106.054.S.001.A.003 

 
 Appendix FF, Supplier Ancillary Materials List, is added to the Supplement as follows:

 Appendix FF - Supplier Ancillary Materials List 
  

	 	1.	Documentation 

  

	 	2.	Know-how 

  

	 	3.	Support services knowledge database 

  

	 	4.	Additional knowledge that Supplier may develop throughout the term of the Agreement for trouble ticket resolution known issues list. 


 

	 	5.	Work-arounds related to hosting, maintenance, management, monitoring, training, and related support services. 

  

	 	6.	Internal Supplier production test tools. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 21 









 Amendment 4 

20100106.054.S.001.A004 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.004 

 
 Amendment 4 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 4 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties”. In the event there is a conflict between the terms of this Amendment 4 and the terms of the Agreement, the terms of this Amendment 4 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


  

	C.	The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron VSP from AT&T - Managed Hosted MDM Solution through the AMA program.


 THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	Section 4.18.h, Supplier’s EULA, Materials Warranty, and Maintenance Agreement, shall be added as follows: 

  

	 	h.	 Supplier acknowledges and agrees that certain Government Customers who have entered into Government Contracts with AT&T may require that Supplier
agree to be bound by the Government Customer’s flow down terms that require flow down to subcontractors and that, absent such an agreement, such Government Customers will not accept Supplier’s Materials. Supplier agrees that with respect
to the Government Contracts identified in Appendix F (the “Identified Government Contracts”), the terms that are required to be imposed by AT&T on subcontractors as contained in such Identified Government Contracts in the form provided
by AT&T to Supplier on or about the date indicated in Appendix F (the “Government Customer Flow Downs”) shall apply to Supplier, to the extent that Supplier is a subcontractor under such Government Contract, except as otherwise set
forth in Appendix F (the “Exclusions”). Any changes to the terms of the Identified Government Contracts that are made after the date indicated in Appendix F are not binding on Supplier until Supplier has reviewed the changes and has agreed
to be bound by them as written or subject to Exclusions. The Government Customer Flow Downs excluding the Exclusions are referred to herein as the “Agreed 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.004 

 

	 	
Government Customer Flow Downs.” The parties may, from time to time, update Appendix F to include additional Identified Government Contracts, Government Customer Flow Downs and Exclusions,
provided that any changes to Appendix F require both AT&T and Supplier’s written agreement. Supplier acknowledges and agrees that it has had the opportunity to review these Government Customer Flow Downs and Supplier agrees to accept Orders
placed by AT&T on behalf of these Government Customers. Such Orders will name the Government Customer and Supplier agrees to fulfill the obligations required of AT&T’s subcontractor for that Government Customer under those Agreed
Government Customer Flow Downs. 

  

	2.	Appendix F is hereby added to the Supplement as attached hereto. 

 The terms and conditions of Agreement
No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile
or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be
executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 

AGREE TO by: 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike Morrissey
	 		 	By: 	 	 /s/ Anthony Cohen

					
	Printed Name:	 	 Mike Morrissey
	 		 	Printed Name:	 	 Anthony Cohen

					
	Title:	 	 VP, Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 June 21, 2012
	 		 	Date:	 	 June 21, 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.004 

 
 Appendix F - List of Government Customers, Identified Government Contracts and
Exclusions 
 The following Government Customers have their own Government Customer Flow Downs as described in Section 4.18.h which are Accepted by
Supplier for all current and future Orders, to the extent that they are required of AT&T’s subcontractors and are not listed under the Exclusions: 

State of Illinois 
  

	I.	Government Customers 

  

									
	 Government
Customer
	 	 Identified
Government
Contract
	 	 Date
Provided
to Supplier
	 	 	 	 Exclusion(s)

	State of Illinois	 	 Solicitation Document, Mobile Device Management Application/IPB Reference # PBC 12-65124 (pp. 1-38)
  
 Contract signed
by AT&T and Central Management Services, PBC# 12-65124 (“Illinois Contract”)
	 	April 30, 2012	 	•	 	Supplier’s Materials or Service are not completely compliant with Section 508 of the Rehabilitation Act, to the extent this amendment applies to the Illinois contract. Supplier’s Materials and Service adhere to the general
human interface design conventions of the device operating system platforms upon which they run. This allows the Materials or Service to support various accessibility features that are native to the device operating system platform. For example, on
the Apple iOS devices, visually-impaired users can use the VoiceOver feature to speak items shown in the Materials’ or Service’s user interface. There is also accessibility functionalities built into the Android platform. So even if
Supplier itself has not yet built specific accessibility features, the Materials or Service supports some features if they are included in the device operating system platform (e.g., Apple iOS, Android).


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 BLANK PAGE 








 Amendment 5 

20100106.054.S.001.A005 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.005 

 
 Amendment 5 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 5 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties”. All capitalized terms not otherwise defined in this amendment shall have the meanings assigned to them in the Supplement or the Agreement. 

RECITALS 
  

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


  

	C.	The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to resell to Customers MobileIron Basic Connected Cloud from AT&T. 


THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	A new Section 4.28, Basic Cloud and Exclusivity, shall be added to the Supplement, reading as follows: 


[* * *] 
 [* * *] 

[* * *] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.005 

 
  

	2.	Appendix A to the Supplement is hereby amended as attached hereto. 

  

	3.	Appendix B to the Supplement is hereby amended as attached hereto. 

 The terms and conditions of Agreement
No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile
or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be
executed in multiple counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 

AGREE TO by: 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Michael A. Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Michael A. Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 VP, Legal
	 		 	Title:	 	 Sr Contract Manager

					
	Date:	 	 8/1/12
	 		 	Date:	 	 08/01/12



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.005 

 
 Appendix A, Description of Supplier’s Material and/or Services, is hereby amended
to include the following: 
 Appendix A - Description of Supplier’s Material and/or Services 

MobileIron Basic Connected Cloud Description 
  

	 	1.	MobileIron Basic Connected Cloud is a basic Mobile Device Management (MDM) solution that is provided as a hosted software service and is available on a subscription basis. The service is comprised of software
that is loaded on servers in a secure data center, and maintained by professional IT personnel. The MobileIron Basic Connected Cloud service can be accessed by users via the Internet through the use of a secure web browser. 


 

	 	2.	MobileIron Basic Connected Cloud Subscription clients reside on the mobile device and communicate back to a hosted MobileIron Smartphone Virtual Appliance. The Service is priced on a per device basis. 


 

	 	3.	MobileIron Basic Connected Cloud Subscription for supported Operating Systems (OS) provides basic smart device management for data, apps, and access to corporate resources. It allows enterprises to set policies or
guidelines governing usage and access. 

  

	 	4.	Minimum of [* * *] for initial purchase from any customer. 

 MobileIron Basic Connected Cloud provides the
following features for iOS and Android platforms: 
  

	•	 	Includes Advanced Management for iOS and Android but does NOT include any of the following: 

  

	 	•	 	Sentry 

  

	 	•	 	Connector 

  

	 	•	 	Certificates (customer cannot use on-board CA to generate certificates for email, Wi-Fi, VPN, or apps) 

  

	•	 	Includes the following three apps capabilities 

  

	 	•	 	Apps@Work enterprise app storefront for secure distribution of no more than two (2) in-house apps 

  

	 	•	 	Retire function for deletion of iOS MDM-managed apps 

  

	 	•	 	App Control policies for blacklist/whitelist of apps 

  

	•	 	Does NOT include 

  

	 	•	 	App Delivery Network 

  

	 	•	 	App Connect (SDK and wrapping) 

  

	 	•	 	Future app enhancements beyond distribution 

  

	 	•	 	Docs@Work 

 Supplier will provide a complete feature matrix of MobileIron Basic Connected Cloud to AT&T no
later than August 10, 2012. The features listed in this matrix will include a summary of the currently planned features of Basic Connected Cloud which may be updated from time to time by Supplier. Supplier will provide a notice to AT&T of
such updates to matrix. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.005 

 
 Appendix B, Supplier’s Price(s), is hereby amended to include the following: 

Appendix B - Supplier’s Price(s) 
  

			
	 Product Description
	  	 Cost to AT&T

	 [* * *]
	  	[* * *]
	 [* * *]
	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 BLANK PAGE 








 Amendment 6 

20100106.054.S.001.A006 
 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.006 

 
 Amendment 6 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 6 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties.” In the event there is a conflict between the terms of this Amendment 6 and the tetras of the Agreement, the terms of this Amendment 6 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC or any of its Affiliates pursuant to Orders (“AMA program”).


 THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	The Parties also hereby agree that Appendix CC of Amendment 1 to Supplement 1 of the Agreement is deleted in its entirety and replaced with Appendix CC as it is attached to this Amendment. 


The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of
which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike A. Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike A. Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title: 	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 August 10, 2012
	 		 	Date:	 	 August 13, 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.006 

 
 Appendix CC - AT&T Managed MSA 

 
 



 
 SAAS AGREEMENT FOR MOBILEIRON BASIC CONNECTED CLOUD OR MOBILEIRON CONNECTED CLOUD 

(NORTH AMERICA, AT&T RESELLER) 

This SaaS Agreement for MobileIron Basic Connected Cloud or MobileIron Connected Cloud is made by and between Mobile Iron, Inc., a Delaware corporation having
a place of business at 415 East Middlefield Road, Mountain View, CA 94043 (“MobileIron”) and the Customer indicated on the signature lines of this Agreement (“Customer”) and is effective as of the effective date
indicated below the signature lines of this Agreement (“Effective Date”). 
 1. Definitions. 

“Ancillary Services” mean all services (other than Cloud Services) to be provided by MobileIron to Customer hereunder, including any
training, activation, or other professional services, and maintenance and support services, each of which shall be outlined in an exhibit attached hereto or a Product Schedule or Statement of Work mutually agreed to by the parties. 

“Authorized Reseller” shall mean AT&T Services, Inc. or an affiliate thereof. 

“Cloud Services” means the online, web-based applications and platform which is made accessible to Customer by MobileIron via a designated
website provided by MobileIron, which offers the MobileIron mobile device management solution on an outsourced basis and the associated offline Software components delivered to Customer by MobileIron hereunder to be used in connection with such
services. 
 “Customer Affiliate” shall mean any entity controlling, controlled by or under common control with Customer. 

“Customer Data” shall mean any data, information, applications, or other items originated by Customer that Customer submits to the Cloud
Service. 
 “Customer Representatives” shall mean any Customer Affiliate and any employee or contractor of Customer or Customer Affiliates
to whom Customer (and/or Customer Affiliates) provides access to the Cloud Services (or any component thereof, including Software) for use on behalf of and for the benefit of the Customer (and/or Customer Affiliates) and for Customer’s (and/or
the Customer Affiliates’) internal business purposes, subject to all the terms and conditions of this Agreement. 
 “Documentation”
means the written and/or electronic end user documentation pertaining to the use of Cloud Services and Hardware (as relevant) that is provided by MobileIron either directly or through the Authorized Reseller to Customer together with access to Cloud
Services. 
 “Licensed Device Count” shall mean the maximum number of registered devices that Customer may have at any time that are
registered to the Cloud Service; which maximum number shall be based on the subscription fees paid by Customer and identified on the relevant Product Schedule. For the avoidance of doubt, registered devices are those devices which have loaded device
Software and which have been registered to the Cloud Service and which have not been retired (meaning unregistered). 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 “Malicious Code” means viruses, worms, time bombs, Trojan horses and
other harmful or malicious code, files, scripts, agents or programs. 
 “MobileIron Hardware” shall mean any MobileIron branded hardware
that MobileIron furnishes to Customer directly or through an Authorized Reseller. 
 “Product Schedule” shall mean one or more of the
following applicable documents attached hereto or referencing this Agreement which outlines the Cloud Services licensed to Customer, the Licensed Device Count, Subscription Term, MobileIron Hardware (if relevant), and any other Mobile Services and
pricing and payment terms relating to the same: (a) a product schedule mutually approved by the parties, which is attached hereto as an exhibit (if any) or (b) a MobileIron invoice or other ordering document mutually approved and executed
by the parties which references this Agreement; or (c) an Authorized Reseller Invoice or ordering document agreed to between Customer and Authorized Reseller which is based on a valid MobileIron quote to the Authorized Reseller, where the
subscription is indirectly purchased from an Authorized Reseller. Multiple Product Schedules may apply to this Agreement, provided that unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in a Product
Schedule shall be relevant only to the specific items listed on the relevant Product Schedule. 
 “Software” means the object code version
of MobileIron’s proprietary computer programs delivered to Customer hereunder for use in connection with the Cloud Services, including the device-side software used on devices registered to the Cloud Service (“Device Software”)
and any connector software and/or any other server-side software to the extent applicable (e.g. in the case of MobileIron Connected Cloud, MobileIron Sentry Software) (collectively the “Premise Software”), each of which are
delivered to Customer hereunder for use in connection with the Cloud Services, and any Documentation, backup copies and updates, upgrades, maintenance releases, or bug fixes to any of the foregoing provided to Customer hereunder. 

“Subscription Term” means the term of the subscription specified in the relevant Product Schedule which is subject to the termination and
renewal rights described herein. 
 2. Rights of Access and Use. During the Subscription Term, and subject to the terms of this Agreement, MobileIron
grants to Customer a non-exclusive right to (a) permit those Customer Representatives authorized by Customer and/or Customer Affiliates to access and use the Cloud Services on Customer’s and/or Customer Affiliates’ behalf in
compliance with the terms of this Agreement, and (b) to install, copy and use Premise Software in connection with Cloud Services in accordance with the Documentation, but solely on systems and hardware owned or controlled or otherwise managed
by Customer or Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates, (c) to install, copy and use Device Software in connection with Cloud Services in accordance with the Documentation, but solely on
mobile devices used by Customer Representatives on behalf of and for the benefit of Customer and/or Customer Affiliates. Notwithstanding anything else herein, the number of devices Customer and/or Customer Representatives may register to the Cloud
Services may not exceed the Licensed Device Count. 
 3. Restrictions. Except as otherwise expressly permitted under this Agreement, Customer
agrees that it shall not, nor shall it permit any third party to, (a) use the Cloud Services in excess of or beyond the Subscription Term, Licensed Device Count, licensed functionality, and/or other restrictions/limitations described in this
Agreement; (b) make the Cloud Services available to anyone other than Customer Representatives, or sell, rent or lease the Cloud Services or use the Cloud Services for the benefit of any third party (other than Customer Affiliates as permitted
herein) in a service bureau or outsourcing capacity; (c) use the Cloud Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy or other
rights; (d) use the Cloud Services to store or transmit Malicious Code; (e) interfere with or disrupt the integrity or performance of the Cloud 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 
Services or third-party data contained therein; (f) use the Software on equipment or devices which are not specified in the Documentation; (g) modify, create derivative works based
upon, reverse engineer or decompile, decrypt, disassemble the Cloud Services, except and only to the extent any foregoing restriction is prohibited by applicable law; (h) release, publish, and/or otherwise make available to any third party
(other than the Authorized Reseller or Customer Representatives) the results of any performance or functional evaluation of the Cloud Services (including the Software) without the prior written approval of MobileIron; (i) alter or remove any
proprietary notices or legends contained on or in the Cloud Services (including the Software); or (j) use the Cloud Services in violation of any relevant laws or regulations. The foregoing restrictions with respect to Cloud Services apply
equally to any component or portion of Cloud Services. Notwithstanding any of the forgoing restrictions, to the extent Software delivered hereunder includes any open source libraries/components/applications/user interface/utilities (collectively
referred to as “Open Source”) and to the extent required by the relevant licensor, such Open Source shall be subject to the relevant Open Source proprietary notices, disclaimers, requirements and/or extended rights. If the Cloud Services
makes available cellular tower identification information with associated latitude and longitude location information, Customer agrees that neither it nor its Customer Representative will use such latitude and longitude location information to
create a latitude/longitude lookup database for cellular towers. No implied licenses are granted by MobileIron under this Agreement. 
 4. Customer
Responsibilities. Customer shall (a) be responsible and liable for any action or inaction of Customer Representatives which is in violation of this Agreement, (b) be solely responsible for the accuracy, quality, integrity and legality
of Customer Data and of the means by which Customer (and Customer Representatives) acquire, upload, transmit and process Customer Data, (c) use commercially reasonable efforts to prevent unauthorized access to or use of the Cloud Services, and
notify MobileIron or Authorized Reseller promptly of any such unauthorized access or use, (d) use the Cloud Services only in accordance with the Documentation and applicable laws and government regulations, (e) make any disclosures to and
obtain any consents from Customer Representatives as required by any applicable law, rule or regulation for the use, processing, transfer, disclosure, or access to Customer Data in or for the Cloud Services or as otherwise contemplated by this
Agreement; and (f) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the Cloud Services, including, without limitation, computers, computer operating system
and web browser. 
 5. MobileIron Responsibilities. 

a. Activation, Training, and other Ancillary Services. Subject to the terms of this Agreement, MobileIron agrees to use commercially reasonable efforts to
deliver the training, activation or other professional Ancillary Services mutually agreed to by the parties (if any) to the extent such Ancillary Services are outlined/described in an exhibit to this Agreement or a Product Schedule or a statement of
work attached to a Product Schedule. 
 b. Maintenance, Support, and Service Levels. Subject to the terms of this Agreement, MobileIron will activate
and maintain the Cloud Services and provide the maintenance services outlined on Exhibit A attached hereto. 
 6. Device Count Increases; Reporting;
Invoice. The total subscription fees due to MobileIron or Authorized Reseller, as applicable, hereunder shall be based on the number of devices Customer registers to the Cloud Service. If the number of devices that Customer or Customer
Representatives have registered to the Cloud Service (“Actual Device Count”) exceeds Customer’s then current Licensed Device Count or if Customer wishes to increase the Licensed Device Count, then Customer shall notify Authorized
Reseller and pay the incremental subscription fees due, and after the relevant payment has been received, the Licensed Device Count shall be amended to reflect this change. Upon written request, Customer will provide Authorized Reseller a report
identifying (i) the Actual Device Count; (ii) the copies of and location of the Premise Software maintained; and (iii) any other information reasonably requested by MobileIron or Authorized Reseller at the time as it relates to the
use of the Cloud Service and reasonably necessary to determine compliance with the terms of this Agreement. MobileIron and/or its Authorized Resellers may invoice Customer if it learns of any shortfalls, i.e. that the Licensed Device Count is below
the Actual Device Count. The fees charged to Customer for increases in License Device Counts will be based on the then-current Subscription Term pricing. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 7. Indemnity. Subject to the terms herein, MobileIron, shall defend, and
indemnify and hold harmless Customer and Customer Representatives, and their respective officers, directors and employees (“Customer Indemnitees”) from any and all costs, expenses, losses, damages, and settlement amounts required to
settle, any third party claims brought against Customer Indemnitees that the use of Cloud Service (including without limitation any Software components) as permitted herein infringes, misappropriates or violates any third party intellectual property
or other proprietary right, provided that Customer Indemnitees: (a) give MobileIron prompt written notice of any such claim; (b) permit MobileIron to control and direct the defense or settlement of any such claim; and (c) provide
MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at MobileIron’s expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and
at its sole discretion, may: (x) procure the right to allow Customer Indemnitees to continue to use the infringing portions of Cloud Service, or (y) modify or replace the Cloud Service or infringing portions thereof to become
non-infringing, or (z) if neither (x) nor (y) is available on commercially reasonable terms, terminate Customer’s right to use the Cloud Service and refund any prepaid, unused subscription fees received by MobileIron. Subject to
the terms herein, Customer shall defend, and indemnify and hold harmless MobileIron and its officers, directors and employees (“MobileIron Indemnitees”) from any and all costs, expenses, losses, damages, and settlement amounts
required to settle, any third party claims brought against MobileIron Indemnitees that the Customer Data or Customer’s use of the Cloud Services is in violation of this Agreement, infringes, misappropriates, or violates the intellectual
property or other proprietary rights of a third party or violates applicable law, provided that MobileIron Indemnitees: (a) gives Customer prompt written notice of any such claim; (b) permits Customer to control and direct the defense or
settlement of any such claim; and (c) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense. The remedies set forth in this Section constitute the
indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this section. 
 8. Ownership.
The Software is licensed and not sold. As between the parties, MobileIron and its licensors shall own and retain all right, title, and (except as expressly licensed hereunder) interest in and to the Cloud Service and all copies or portions thereof,
and any derivative works thereof (by whomever created). All suggestions or feedback provided by Customer (and Customer Representatives) to MobileIron or its Authorized Resellers with respect to the Cloud Services shall be MobileIron’s property
and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the Parties, Customer exclusively owns all rights, title and interest in and to all Customer Data. 

9. Term; Termination. 
 a. Term. The term of this
Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewal terms) have expired or terminated. 

b. Subscription Start Date. The Subscription Term shall commence on the date that MobileIron or the Authorized Reseller delivers to Customer all relevant
Access Data (i.e. the connector code and the URL and information necessary for Customer to access and use the Cloud Service) (“Activation Date”). 

c. Subscription Term; Renewal. The Subscription Term shall commence on the Activation Date and continue for the Subscription Term specified in the relevant
Product Schedule. The Subscription Term shall renew for any additional subscription terms purchased by Customer at the rates based on MobileIron’s or Authorized Reseller’s then-current price list, as applicable. 

d. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if
such breach remains uncured at the expiration of such notice period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the
benefit of creditors. Upon any termination for cause by Customer, MobileIron shall refund any prepaid, unused subscription fees paid to MobileIron covering the remainder of the relevant Subscription Term. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 e. Return of Materials; Survival. Upon termination of this Agreement, all access,
rights and licenses granted to Customer hereunder shall terminate, Customer will cease all use of the Cloud Services, and Customer shall remove all Software from its systems and return to MobileIron, any tangible Confidential Information received.
Notwithstanding the foregoing, at Customer’s request, if received within thirty (30) days of termination of the Agreement, (i) MobileIron will permit Customer to access the Cloud Services solely to the extent necessary for Customer to
retrieve applications uploaded to Cloud Services by Customer and (ii) MobileIron will make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After
such thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron systems or otherwise in MobileIron’s
possession or under MobileIron control. Upon termination or expiration, Sections 1, 3, 4(a), 4(b), 7, 8, 9, 10, 11, 12 and 13 will survive and remain in effect. 

10. Confidentiality. “Confidential Information” means any non-public data, information and/or other material regarding the products, software,
services, employees, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by one party (“Disclosing Party”) to the other party
(“Receiving Party”) where such information is marked or otherwise communicated as being “proprietary” or “confidential” or the like, or where such information should, by its nature, be reasonably considered to be
confidential and/or proprietary. Without limiting the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the Cloud Service and any performance data, benchmark results, and technical information
relating thereto, and MobileIron’s pricing information shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential Information shall not include information which: (i) is already known to the
Receiving Party prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure,
(iv) is approved for release by written authorization of the Disclosing Party; (v) is independently developed or created by the Receiving Party without use of the Disclosing Party’s Confidential Information; or (v) is required to
be disclosed by law or governmental regulation, provided that the Receiving Party provides reasonable notice to Disclosing Party of such required disclosure and reasonably cooperates with the Disclosing Party in limiting such disclosure. Except as
expressly authorized herein, the Receiving Party agrees to (A) use the Confidential Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the Cloud
Service) or to exercise rights granted to it hereunder; (B) treat all Confidential Information of the Disclosing Party in the same manner as it treats its own similar Confidential Information, but in no case will the degree of care be less than
reasonable care; and (C) disclose the Disclosing Party’s Confidential Information only to those employees and contractors of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any
such employee or contractor shall be subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain solely liable for
any non-compliance of such employee or contractor with the terms of this Agreement. 
 11. Limited Warranty and Disclaimer. 

Cloud Service Warranties. MobileIron warrants to Customer that the Cloud Services (including the Software) shall perform materially in accordance with
the Documentation. Customer must notify MobileIron of any warranty deficiencies with the Cloud Services within thirty (30) days from provision of deficient Cloud Service in order to receive any warranty remedy for such deficiency. For any
breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient services, provided that if correction or re-performance in compliance with this warranty is not possible or practical,
then Customer shall be entitled to either (A) a pro-rata refund of subscription fees paid to MobileIron for such deficient services, or (B) terminate the Agreement and obtain a refund of the prepaid, unused subscription fees paid to
MobileIron. 
 Ancillary Services Warranties. MobileIron warrants to Customer that all Ancillary Services provided hereunder by MobileIron shall be
performed in conformance with any requirements outlined by the parties in this Agreement and otherwise in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any
warranty deficiencies for Ancillary Services within thirty (30) days from performance of 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Agreement 20100106.054.S.001.A.006 

 
 
the deficient Ancillary Service in order to receive any warranty remedy. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform
such deficient Ancillary Services, provided that if correction or re-performance in compliance with this warranty is not possible or practical, then Customer shall be entitled to a refund of the relevant fees paid to MobileIron for such deficient
Ancillary Services. 
 Hardware Warranty. Customer is aware that Software may only be used on equipment containing and meeting the specifications
specified by MobileIron in its Documentation and that Customer may purchase such hardware separately through third parties. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware,
then the warranty and remedies described in Exhibit B shall apply. 
 Mutual Warranties. Each party represents and warrants that (i) it has the
legal power to enter into this Agreement, and (ii) it will not intentionally transmit to the other party or store on the Cloud Services any Malicious Code. If any Malicious Code is transmitted by one party to the other, then such party may
remove and return such code to the party which delivered it. 
 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY PROVIDES ANY
WARRANTIES OF ANY KIND WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 
 12. Limitation of Liability. EXCEPT FOR ANY LIABILITY
ARISING FROM BREACH OF SECTION 3 (RESTRICTIONS), [* * *] OR ANY INDEMNITY OBLIGATION DESCRIBED HEREIN: (a) IN NO EVENT WILL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S LICENSORS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL,
INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE CLOUD SERVICES, MOBILEIRON HARDWARE, ANCILLARY SERVICES OR OTHERWISE ARISING IN CONNECTION WITH THIS AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT TORT OR
OTHERWISE), AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT WILL THE AGGREGATE LIABILITY OF EITHER PARTY OR MOBILEIRON’S LICENSORS OR SUPPLIERS ARISING IN CONNECTION WITH THIS
AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE LESSER OF [* * *] OR [* * *] 
 13. General. 

a. Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted
and provided in the English language. 
 b. Third Party Services. From time to time, Cloud Services may provide access to certain third party
services (“Third Party Services”) at no additional charge to Customer. Customer’s use and/or access to such Third Party Services shall be limited to those uses and access rights permitted by the third party service providers. If a
third party provider terminates access to the Third Party Services, then MobileIron will notify Customer of the same, and access to such services will terminate as of the effective date specified by such third party provider. Within thirty
(30) days of the notification by MobileIron of the termination of Third Party Services, the Customer may terminate this Agreement for convenience (effective no earlier than the date the service access rights are terminated). Upon such
termination, Customer shall be entitled to receive a pro-rata refund of any prepaid, unused subscription fees paid to MobileIron for the remainder of the Subscription Tenn. MobileIron shall have no liability to Customer in connection with any
termination of such Third Party Services or the Customer’s use of the Third Party Services. All warranties associated with such services are only those directly provided by the third party service provider to users of its services. 

c. Export. Software and Documentation, including technical data, may be subject to U.S. export control laws, including the U.S. Export Administration
Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply with all such regulations in connection with any export of Software and Documentation by Customer. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.S.001.A.006 

 
 d. U.S. Government End User Purchasers. All components of the Software (including
the Documentation) qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software
documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this
Agreement may be incorporated, Customer may provide to Government end user or, if this Agreement is direct, Government end user will acquire, the Software (including the Documentation) with only those rights set forth in this Agreement. Use of the
Software (including Documentation) constitutes agreement by the Government that the Software (including Documentation) is “commercial computer software” and “commercial computer software documentation,” as relevant, and
constitutes acceptance of the rights and restrictions herein. 
 e. Choice of Law; Venue. This Agreement shall be governed by and construed in
accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. The sole and exclusive jurisdiction and venue for actions arising under this Agreement shall be the State and Federal
courts in Santa Clara County, California; the parties hereby agree to service of process in accordance with the rules of such courts. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA)
and the United Nations Convention on the International Sale of Goods shall not apply. 
 f. Customer Data; Aggregated Anonymous Statistical Data.
Customer Data shall be deemed the Confidential Information of Customer and MobileIron agrees that it shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of
Customer Data. MobileIron shall not use, process, transfer, disclose or access Customer Data, except (i) as compelled by law or (ii) as expressly permitted herein or by Customer or (iii) to implement and deliver the features and
services associated with the normal use of the Cloud Services and/or to perform its obligations hereunder, including support, or (iv) to help Customer prevent or address service or technical problems. MobileIron (and/or its contractors) may
collect aggregated, anonymous, statistical data and information about devices and usage activity provided such data and information does NOT contain any information specifically identifiable to any individual or Customer (“Aggregated
Anonymous Data”), and MobileIron (and/or its contractors) may use, store, analyze, and disclose such Aggregate Anonymous Data. For clarity, Aggregate Anonymous Data shall only include aggregated data or information which is specifically NOT
identifiable to any individual or Customer. Aggregate Anonymous Data shall be owned by MobileIron. 
 g. Entire Agreement; Modifications. This
agreement includes the terms herein and the attached exhibits, and any terms incorporated herein by reference (collectively “Agreement”) and constitutes the entire agreement between the parties with respect to the Cloud Services and
other Ancillary Services or products delivered by MobileIron hereunder. Except as expressly provided herein, this Agreement supersedes and cancels all previous written and previous or contemporaneous oral communications, proposals, representations,
and agreements relating the subject matter contained herein. This Agreement prevails over any pre-printed terms or other conflicting or additional terms of any purchase order, ordering document, acknowledgement or confirmation or other document
issued by Customer, even if signed and returned. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing executed by both parties. 

h. Illegality. Should any term of this Agreement be declared invalid, void or unenforceable by any court of competent jurisdiction, that provision shall be
modified, limited or eliminated to the minimum extent necessary to effectuate the original intent and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect. 

i. Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach
hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.S.001.A.006 

 
 j. Assignment. This Agreement may not be assigned or transferred without the other
party’s prior written consent, provided each party expressly reserves the right to assign this Agreement to a successor in interest of all or substantially all of its business or assets who agrees in writing to be bound by this Agreement. Any
action or conduct in violation of the foregoing shall be void and without effect. MobileIron may delegate any of its obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in
violation of this Agreement. All validly assigned rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns. 

k. Legal Fees. The party prevailing in any dispute under this Agreement shall be entitled to its costs and legal fees. 

l. Notice. Any and all notices or other information to be given by one of the parties to the other shall be deemed sufficiently given when sent by
certified mail (receipt requested), or by courier, or by hand delivery to the other party. Such notices shall be deemed to have been effective on the first business day following the day of such delivery. 

m. Equitable Relief. The parties agree that a material breach of this Agreement adversely affecting MobileIron’s or its licensors’
intellectual property rights in Cloud Services or either party’s Confidential Information may cause irreparable injury to such party for which monetary damages would not be an adequate remedy and the non-breaching party shall be entitled to
equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law 
 n. Basis of the Bargain.
Customer acknowledges and agrees that MobileIron has set its prices and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between
the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same form an essential basis of the bargain between the parties. 

[Signatures to follow] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.S.001.A.006 

 
 IN WITNESS WHEREOF, THE PARTIES HERETO HAVE BY THEIR DULY AUTHORIZED

 REPRESENTATIVES EXECUTED THIS AGREEMENT. 
  

							
	MOBILEIRON, INC.	 		 	  

		 		 	Customer Formal Company Name
			
	  
	 		 	  

	Signature	 		 	Signature
			
	  
	 		 	  

	Name (Print)	 		 	Name (Print)
			
	  
	 		 	  

	Title	 		 	Title
			
	 415 East Middlefield Road
 Mountain View, CA
94043
	 		 	  

	  
	 		 	  

			
	Address (principal place of business)	 		 	Address (principal place of business)
				
		 		 	Effective Date:	 	  



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Agreement 20100106.054.S.001.A.006 

 
 EXHIBIT A 

Maintenance, Support, and Service Levels (“SLA”) 

I. Service Levels. Subject to the terms of this Agreement, MobileIron agrees to (a) use commercially reasonable efforts to make the Cloud Services
(excluding the offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime (which MobileIron shall schedule to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends), or
(ii) any unavailability caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems
(other than those involving MobileIron employees), or Internet service provider failures or delays. 
 II. Maintenance Services. Subject to the terms
of this Agreement, MobileIron agrees to provide Customer all updates, upgrades, maintenance releases, bug fixes to the Software, to the extent applicable to the Cloud Services purchased by Customer, to the extent created and generally released by
MobileIron without additional charge to other MobileIron customers who have purchased a subscription to such Cloud Services. 
 III. Limitations.
Notwithstanding any of the foregoing, MobileIron shall be responsible only for correcting errors in the Cloud Services (including Software). Services described in this Agreement (including Cloud Services and Ancillary Services) do not include, and
MobileIron shall not be responsible for, matters beyond MobileIron’s reasonable control, or for any failure due to Customer, Customer Affiliates or Customer Representative or their respective equipment or hardware or devices or the network,
including failures due to (a) abuse or misuse of Cloud Services (or any component thereof) or (b) use or maintenance of the Cloud Services (or any component thereof) in a manner not conforming to the requirements described in the
Documentation or in the Agreement, or (c) use of Software (or any component thereof) on unsupported platform, equipment or hardware or devices or (d) modifications or alterations to the Software by Customer or Customer Representatives.
MobileIron makes no representations or warranties regarding data transmissions over the Internet. MobileIron’s obligations stated herein shall apply only to the most current release of the Software and the prior release. If MobileIron agrees to
remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work at its then-current standard time and material rates. 

IV. Support Services. Customer acknowledges that Authorized Reseller shall be responsible for providing all support for Cloud Services to Customer,
including without limitation Tier 1, Tier 2, and Tier 3 support, unless Customer purchases Premium support directly from MobileIron. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 13 









 Agreement 20100106.054.S.001.A.006 

 
 EXHIBIT B 

Hardware Warranty 
 Hardware Limited
Warranty. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller of MobileIron Hardware, then MobileIron warrants that for a period of twelve (12) months from the date of shipment of the
MobileIron Hardware to Customer (but in case of resale by an Authorized Reseller, not to exceed more than fifteen (15) months from original shipment date by MobileIron), that the Hardware will be free from defects in material and workmanship
under normal use. The date of shipment of MobileIron Hardware by MobileIron is set forth on the packaging material in which the Hardware is shipped. This limited warranty extends only to Customer. Customer’s sole and exclusive remedy and the
entire liability of MobileIron and its suppliers under this limited warranty will be, at MobileIron’s or its service center’s option, to repair the MobileIron Hardware or, if repair is not possible, to replacement of the MobileIron
Hardware within the warranty period and according to the RMA procedures described below (the “RMA Procedures”), MobileIron replacement parts used in MobileIron Hardware replacement may be new or reconditioned/ refurbished (like
new). MobileIron’s obligations hereunder are conditioned upon the return of affected MobileIron Hardware in accordance with MobileIron’s or its service center’s then-current RMA Procedures. 

RMA Procedures: During the warranty period specified above: 

(a) Reporting. Customer shall report suspected malfunctions of the MobileIron Hardware supplied by MobileIron (if any) via email or via phone, and cooperates
with MobileIron in its investigation to determine if the MobileIron Hardware fails to meet the specifications for such hardware (“Defective”). 

(b) RMA Procedure for Defective MobileIron Hardware. If the MobileIron Hardware is Defective, MobileIron will issue Customer a Return Material Authorization
(“RMA”) number. Customer will ship the Defective MobileIron Hardware to the address specified by MobileIron, freight prepaid at MobileIron’s cost. MobileIron will ship Customer replacement MobileIron Hardware with freight prepaid for
next business day delivery in the United States, unless otherwise mutually agreed by the parties. For all other countries, replacement MobileIron Hardware shall be shipped priority delivery after the RMA number has been issued; please contact
MobileIron support for the method and timing of such shipment. In order for MobileIron to be able to ship next business day, the RMA number must be issued no later than 1:00 p.m. P.S.T. during MobileIron’s normal business hours. As a condition
of MobileIron shipping Customer the replacement MobileIron Hardware prior to Customer returning the Defective MobileIron Hardware, Customer must agree to return the Defective MobileIron Hardware to MobileIron within fifteen (15) business days
or Customer will be invoiced for the replacement MobileIron Hardware at MobileIron’s then-current list price and Customer agrees to pay such invoice within thirty (30) days of the invoice date. All returned MobileIron Hardware will be the
property of MobileIron once MobileIron delivers the replacement MobileIron Hardware to Customer. Replacement MobileIron Hardware may be new, reconditioned/refurbished (like new). MobileIron may in its sole discretion modify the MobileIron Hardware
at no cost to Customer to improve its reliability or performance. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 14 









 BLANK PAGE 








 Amendment 7 

20100106.054.S.001.A007 
 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.007 

 
 Amendment 7 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 7 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties.” In the event there is a conflict between the terms of this Amendment 7 and the terms of the Agreement, the terms of this Amendment 7 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


 THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	The Parties hereby update Appendix F to Amendment 4 to Supplement 1 of the Agreement to include the additional Identified Government Contract set forth in Attachment 1. 


The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of
which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.007 

 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike A. Morrissey
	 		 	By: 	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Mike A. Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 August 28, 2012
	 		 	Date:	 	 August 29, 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.007 

 
 Attachment 1 

 

							
	 Government
Customer
	  	 Identified
Government
Contract
	  	 Date
Provided
to
Supplier
	  	 Exclusions

	State of New York	  	State of New York Comprehensive Telecommunications Services Contract	  	April 12, 2012	  	None.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 BLANK PAGE 








 Amendment 8 

20100106.054.S.001.A008 
 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.008 

 
 Amendment 8 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 8 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties.” In the event there is a conflict between the terms of this Amendment 8 and the terms of the Agreement, the terms of this Amendment 8 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


  

	C.	The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers MobileIron Docs@Work. 


THEREFORE, AT&T and Supplier agree as follows: 
  

	1.	Appendix A., Description of Supplier Materials and/or Services, is hereby amended and added to the Supplement to read as set forth in Appendix A attached hereto. 


Appendix B., Supplier’s Price(s), is hereby amended and added to the Supplement to read as set forth in Appendix B attached hereto.

 The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original but all of
which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.008 

 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike A. Morrissey
	 		 	By: 	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Michael A. Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 VP Legal
	 		 	Title:	 	 Sr. Contract Mgr.

					
	Date:	 	 September 18, 2012
	 		 	Date:	 	 09/18/12



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.008 

 
 Appendix A., Description of Supplier Materials and/or Services 

Supplier shall provide the following Materials and/or Services: 
  

			
	 Software SKU Number
	 	 Description

	MI-DAW-ANY-PERP	 	MobileIron Docs@Work Software License
	MI-DAW-ANY-12	 	MobileIron Docs@Work Subscription with Premium Support -12 month term

  

			
	 Services & Accessories SKU Number
	 	 Description

	MI-DAWCUSTCARE-ANY	 	MobileIron Annual Standard Support and Maintenance (6 AM-6 PM PST Mon-Fri) for Docs@Work
	MI-DAWCUSTCARERENEW-ANY	 	MobileIron Annual Standard Support and Maintenance Renewal for Docs@Work
	MI-DAWCUSTCAREPREMIUM-ANY	 	MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work
	MI-DAWCUSTCAREPREMIUMRENEW-ANY	 	MobileIron Annual Premium Support and Maintenance Renewal for Docs@Work
	MI-PSADVANCED-ANY	 	Remote Advanced Implementation Services
	MI-CUSTCAREPREMIUM-ANY	 	MobileIron Annual Premium Support and Maintenance (24 x 7) for MobileIron On-Premise solutions.

 Docs@Work is a software product created by MobileIron that works with MobileIron’s Virtual Smartphone Platform (VSP) and
MobileIron’s Advanced Connected Cloud solutions. MobileIron Docs@Work is intended to protect email attachments targeted specifically to the storage of documents, and it is intended to provide secure transport, viewing, local storage, and data
wiping of email attachments. Docs@Work applies the same controls to documents from SharePoint. Features of Docs@Work include the ability to view documents, store documents on the device, selectively wipe documents on the device if the device is
compromised or “jailbroken,” and prevent email distribution of certain secure documents. 
 The Remote Advanced Implementation Services offering
is a remote offering which is intended to provide Customer with access to an experienced Professional Services Engineer to assist Customer in installing the MobileIron Software solution in up to two environments of Customer’s choice. The
following activities are included within the scope of the Remote Advanced Implementation Services: 1 project kickoff call, 2 requirements gathering discussions, basic policy set up, system testing, 2 x 2-hour knowledge transfer sessions, and 1-hour
Q&A and Customer-driven discussion. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.008 

 
 Appendix B, Supplier’s Price(s) to AT&T, is hereby amended and added to
the Supplement as attached hereto. 
  

					
	 Software SKU Number
	 	 Description
	 	 AT&T Cost

	 MI-DAW-ANY-PERP
	 	MobileIron Docs@Work Software License	 	[* * *]
	 MI-DAW-ANY-12
	 	MobileIron Docs@Work Subscription with Premium Support - 12 month term	 	[* * *]
			
	 Services & Accessories SKU Number
	 	 Description
	 	 AT&T Cost

	 MI-DAWCUSTCARE-ANY
	 	MobileIron Annual Standard Support and Maintenance (6 AM-6 PM PST Mon-Fri) for Docs@ Work	 	[* * *]
	 MI-DAWCUSTCARERENEW-ANY
	 	MobileIron Annual Standard Support and Maintenance Renewal for Docs@Work	 	[* * *]
	 MI-DAWCUSTCAREPREMIUM-ANY
	 	MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work	 	[* * *]
	 MI-DAWCUSTCAREPREMIUMRENEW-ANY
	 	MobileIron Annual Premium Support and Maintenance Renewal for Docs@Work	 	[* * *]
	 MI-PSADVANCED-ANY
	 	Remote Advanced Implementation Services	 	[* * *]
	 MI-CUSTCAREPREMIUM-ANY
	 	MobileIron Annual Premium Support and Maintenance (24 x 7) for MobileIron On-Premise solutions.	 	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 BLANK PAGE 








 Amendment 9 

20100106.054.S.001.A.009 
 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.009 

 
 Amendment 9 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 9 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties.” In the event there is a conflict between the terms of this Amendment 9 and the terms of the Agreement, the terms of this Amendment 9 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


 The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers
additional Supplier products including MobileIron AppConnect, MobileIron AppTunnel, and the bundles listed in Appendix B. 
 THEREFORE, AT&T and
Supplier agree as follows: 
  

	1.	Appendix A., Description of Supplier Materials and/or Services, is hereby amended and added to the Supplement to read as set forth in Appendix A attached hereto. 


Appendix B., Supplier’s Price(s), Prior Supplier pricing for the US is deleted in its entirety and replaced with the matrix in
Appendix B. 
 Section 3.5 (c)(3) of the Agreement is, effective for all Orders accepted after the Amendment Effective Date,
deleted and replaced with: 
  

	 	3.	For Terminations of an Order effective after the shipment or Delivery date, AT&T may, to the extent provided below, return Materials for credit against Supplier’s invoice in the amounts mutually agreed to by
the Parties. [* * *] Where Standard Software is licensed on a perpetual basis, AT&T shall have no right to unilaterally Terminate an Order for convenience after the shipment or Delivery date; where the Parties mutually agree to Terminate an
Order for Standard Software licensed on a perpetual basis after the shipment or Delivery date due to order or administrative errors, the parties will mutually agree on an appropriate amount. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.009 

 
 The terms and conditions of Agreement No. 20100106.054.C in all other respects
remain unmodified and in full force and effect. 
 Original signature transmitted and received via facsimile or other electronic transmission of a scanned
document, (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which
shall be deemed to constitute an original but all of which together shall constitute only one document. 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike A. Morrissey
	 		 	By: 	 	 /s/ Richard Steadman

					
	Printed Name:	 	 Michael A. Morrissey
	 		 	Printed Name:	 	 Richard Steadman

					
	Title:	 	 VP Legal
	 		 	Title:	 	 Director

					
	Date:	 	 Nov. 15, 2012
	 		 	Date:	 	 15 Nov 2012



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.009 

 
 Appendix A., Description of Supplier Materials and/or Services 

Supplier shall provide the following Materials and/or Services: 
  

	 	1.	Appendix A., Description of Supplier Materials and/or Services 

 MobileIron AppConnect 

MobileIron AppConnect containerizes apps to protect app data-at-rest without touching personal data. The purpose is for each app to become a secure container
whose data is encrypted, protected from unauthorized access, and removable. Because each user has multiple business apps, each app container is also connected to other secure app containers. This allows the sharing of policies like app single
sign-on and the sharing of data like documents. All app containers are connected to MobileIron for policy management. 
 The purpose of MobileIron
AppConnect is to create a secure app container through either an SDK and wrapper for iOS or a wrapper for Android. This container is connected to other secure app containers and to the MobileIron console for ongoing management. The features may
include: 
  

	•	 	Authentication: Confirm identity through domain username and password or certificates so only approved users can access business apps 


 

	•	 	Single sign-on: Enforce time-based app-level sign-on across app containers 

  

	•	 	Authorization: Allow or block app usage or storage based on device posture 

  

	•	 	Configuration: Silently configure personalized settings such as user name, server name, and custom attributes without requiring user intervention 


 

	•	 	Encryption: Ensure that all app data stored on the device is encrypted 

  

	•	 	DLP controls: Set data loss prevention (DLP) policies, e.g., copy/paste, print, and open-in permissions. so sensitive data doesn’t leave the container 


 

	•	 	Dynamic policy: Update app policies dynamically 

  

	•	 	Reporting: Provide app usage statistics 

  

	•	 	Selective wipe: Remotely wipe app data without touching personal data 

 MobileIron AppTunnel

 The purpose of MobileIron AppTunnel is to provide secure tunneling and access control to protect app data-in-motion without requiring VPN. AppTunnel
may provide granular, app-by-app session security to connect each app container to the corporate network. It builds upon the proven MobileIron Sentry technology. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.009 

 
 The purpose of MobileIron AppTunnel is to provide tunneling and access control to
protect app data-in-motion without requiring VPN. AppTunnel provides several layers of security. The features may include: 
  

	•	 	Unique connection: Establish for only authorized apps, users, and devices 

  

	•	 	Certificate-based session authentication: Prevent man-in-the-middle attacks 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.S.001.A.009 

 
 Appendix B, Supplier’s Price(s) to AT&T, All prior Supplier pricing
tables for the US are deleted and replaced with the following: 
  

					
	



	  	 AT&T Americas On-Premise Price

List in USD
	  	

  

					
		  	Core Product: Choose perpetual or subscription	  	
	MobileIron Advanced Management	  		  	
			
	 SKU Number
	  	 Description(5)
	  	 Cost to AT&T

	MI-AM-ANY-PERP	  	MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]
	 MI-AM-ANY-12
	  	MobileIron Advanced Management Subscription with Premium Support - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]
	  
 Product Options: Choose perpetual or
subscription

	  
 MobileIron Docs@Work

			
	 SKU Number
	  	 Description(6)
	  	 Per device(1,7)

	MI-DAW-PERP	  	MobileIron Docs@Work Software License	  	[* * *]
	 MI-DAW-12
	  	MobileIron Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron AppConnect
	  		  	
			
	 SKU Number
	  	 Description(9)
	  	 Per device(1,7)

		  	MobileIron AppConnect Software License	  	[* * *]
		  	MobileIron AppConnect Subscription - 12 month term	  	[* * *]
	  
 MobileIron AppTunnel
	  		  	
		  	MobileIron AppTunnel Software License	  	[* * *]
		  	MobileIron AppTunnel Subscription - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Agreement 20100106.054.S.001.A.009 

 

					
	Product Bundles: Choose perpetual or subscription
	  
 MobileIron Advanced Management & Docs@Work
Bundle

			
	 SKU Number
	  	 Description(6)
	  	 Per device(1)

	MI-AMDAW-PERP	  	MobileIron Advanced Management and Docs@Work Software License	  	[* * *]
	MI-AMDAW-12	  	MobileIron Advanced Management and Docs@Work Subscription with Premium Support -12 month term	  	[* * *]
	  
 MobileIron Advanced Management and AppConnect and
AppTunnel Bundle

			
		  	MobileIron Advanced Management and AppConnect and AppTunnel Software License	  	[* * *]
		  	MobileIron Advanced Management and AppConnect and AppTunnel with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron Advanced Management and AppConnect and
AppTunnel and Docs@Work Bundle

			
		  	MobileIron Advanced Management and AppConnect and AppTunnel and Docs@Work Software License	  	[* * *]
		  	MobileIron Advanced Management and AppConnect and AppTunnel and Docs@Work with Premium Support - 12 month term	  	[* * *]
	  
 Hardware

	  
 MobileIron M2100 Hardware Appliance

			
	 SKU Number
	  	 Description
	  	 Per Appliance

		  	M2100 Hardware Appliance (Single CPU, 4 cores 16GB RAM, dual 250GB hard disks)	  	[* * *]
	  
 MobileIron M2500 Hardware Appliance

			
	 SKU Number
	  	 Description
	  	 Per Appliance

		  	M2500 Hardware Appliance (2 CPU sockets, 16 cores, 64GB RAM, four 600 GB 6GB/s SAS drives in RAID 10 array, redundant powers supplies and fans)	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 7 









 Agreement 20100106.054.S.001.A.009 

 

					
	Support and Professional Services
	  
 MobileIron Support Services - Advanced
Management

			
	 SKU Number
	  	 Description(10)
	  	 Per service(4)

	MI-CUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management Software License	  	[* * *]
	MI-CUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management Software License	  	[* * *]
	
	MobileIron Support Services - Docs@Work
			
	 SKU Number
	  	 Description(10)
	  	 Per service

	MI-DAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Docs@Work Software License	  	[* * *]
	MI-DAWCUSTCAREPREMIUM- ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Docs@Work Software License	  	[* * *]
	
	MobileIron Support Services - Advanced Management and Docs@Work Bundle
			
	 SKU Number
	  	 Description(10)
	  	 Per service(4)

	Ml-AMDAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Docs @Work Bundle Software License	  	[* * *]
	MI- AMDAWCUSTCAREPREMIUM- ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Docs@Work Bundle Software License	  	[* * *]
	
	MobileIron Support Services - Advanced Management and AppConnect and AppTunnel
			
		  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and AppConnect and AppTunnel Bundle Software License	  	[* * *]
		  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and AppConnect and AppTunnel Software License	  	[* * *]
	
	MobileIron Support Services - Advanced Management and AppConnect and AppTunnel and Docs@Work
			
		  	MobileIron Annual Standard Support and Maintenance (6AM-6PM .PST Mon-Fri) or	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 8 









 Agreement 20100106.054.S.001.A.009 

 

					
		  	Advanced Management and AppConnect and AppTunnel and Docs@Work Bundle Software License	  	[* * *]
		  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and AppConnect and AppTunnel Software and Docs@Work Bundle Software License	  	[* * *]
	
	MobileIron Support Services - AppConnect
			
		  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for AppConnect Software License	  	[* * *]
		  	MobileIron Annual Premium Support and Maintenance (24x7) for AppConnect Software License	  	[* * *]
	
	MobileIron Support Services - AppTunnel
			
		  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for A I *Tunnel Software License	  	[* * *]
		  	MobileIron Annual Premium Support and Maintenance (24x7) for AppTunnel Software License	  	[* * *]
	
	MobileIron Professional Services
			
	 SKU Number
	  	 Description
	  	 Per service

	MI-SETUP-ANY	  	Professional Services - Install (core functionality, simple setup)	  	[* * *]
	MI-TRN-ANY	  	Professional Services - Training (technical product review)	  	[* * *]
	MI-PS-ANY	  	Professional Services - Custom scope (e.g. multi-site or SCEP installs, follow-on services)	  	[* * *]
	MI-PS-BASIC-ANY	  	Professional Services - Install (core functionality + Sentry HA)	  	[* * *]
	MI-PSADVANCED-ANY	  	Professional Services - Install (core functionality + Sentry HA + VSP backup/restore or VSP HA	  	[* * *]
	MI-PSPREMIUMPLUS-ANY	  	PremiumPlus Services and Strategic Account Management (annual fee)(8)	  	[* * *]

 Notes: 
  

	(1)	[* * *] 


	(2)	Requires one license for every device under MobileIron management 


	(3)	Does not Include shipping and handling 


	(4)	Calculated as a % of software license list price - only for perpetual pricing 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 9 









 Agreement 20100106.054.S.001.A.009 

 

	(5)	Android and iOS charged per device; BES integration for BlackBerry policy mgmt not priced separately 


	(6)	iOS only; Advanced Management and Docs@Work must use same licensing model perpetual or subscription 


	(7)	Requires purchase of Advanced Management 


	(8)	Must also have MobileIron Annual Premium Support and Maintenance 


	(9)	For policy management, customer must have purchased Advanced Management for other devices 


	(10)	Support levels must match across products purchased 

  

					
	



	  	 AT&T Americas Connected

Cloud Price List in USD
	  	

  

					
		  	Core Service	  	
	  
 MobileIron Basic
Management
	  	[* * *]	  	Cost to AT&T
			
	 SKU Number
	  	 Description(5)
	  	 Per device(1)

	 MI-CLOUD-BM-ANY-12
	  	MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint	  	[* * *]
	MI-CLOUD-BM-ANY-12- RENEW	  	MobileIron Connected Cloud Basic Management Subscription with Premium Support - 12 month term renewal	  	[* * *]
	
	 MobileIron Advanced Management

			
	 SKU Number
	  	 Description(5)
	  	 Per device(1)

	 MI-CLOUD-AM-ANY-12
	  	MobileIron Connected Cloud Advanced Management Subscription with Premium Support - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]
	
	Managed Hosted MDM
			
		  	MobileIron VSP from AT&T - Managed Hosted MDM Solution Subscription (per month per device registered )	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 10 









 Agreement 20100106.054.S.001.A.009 

 
  

					
		  	Service Options	  	
	  
 MobileIron Docs@Word
	  		  	
			
	 SKU Number
	  	 Description(5)
	  	 Per device(1,2)

	Ml-CLOUD-DAW-12	  	MobileIron Connected Cloud Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron
AppConnect
	  		  	
			
		  	MobileIron AppConnect Subscription with Premium Support-12 month term	  	[* * *]
	  
 MobileIron
AppTunnel
	  		  	
			
		  	MobileIron AppTunnel Subscription with Premium Support - 12 month term	  	[* * *]
			
		  	Service Bundles	  	
	  
 MobileIron Advanced Management & Docs@Work
Bundle
	  	
			
	 SKU Number
	  	 Description(5)
	  	 Per device(7)

	 Ml-CLOUD-AMDAW-12
	  	MobileIron Connected Cloud Advanced Management and Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]
	  
 MobileIron
Support Services - Advanced Management and AppConnect and AppTunnel Bundle
	  	
			
		  	MobileIron Connected Cloud Advanced Management and AppConnect and AppTunnel Subscription with Premium Support - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 11 









 Agreement 20100106.054.S.001.A.009 

 

					
	MobileIron Support Services - Advanced Management and AppConnect and AppTunnel and Docs@Work Bundle
			
		  	MobileIron Connected Cloud Advanced Management and AppConnect and AppTunnel and Docs@Work Subscription with Premium Support - 12 month term	  	[* * *]
			
		  	Support and Professional Services	  	
	  
 MobileIron Professional Services
	  		  	
			
	 SKU Number
	  	 Description
	  	 Per service

	MI-CLOUD-SETUP-ANY	  	Professional Services - Install (core functionality, simple setup)	  	[* * *]
	MI-CLOUD-TRN-ANY	  	Professional Services - Training (technical product review)	  	[* * *]
	MI-CLOUD-PS-ANY	  	Professional Services - Custom scope (e.g. custom or follow-on orders)	  	[* * *]
	MI-CLOUD-PSBAS1C-ANY	  	Professional Services - Install (core functionality + Sentry HA)	  	[* * *]
	MI-PSPFIEMIUMPLUS-ANY	  	PremiumPlus Services and Strategic Account Management (annual fee)	  	[* * *]

 Notes: 
  

	(1)	[* * *] 


	(2)	Requires one license for every device under MobileIron management 


	(3)	Does not include shipping and handling 


	(4)	Calculated as a °A, of software license list price - only for perpetual pricing 


	(5)	Android and IOS charged per device; BES integration for BlackBerry policy mgmt not priced separately 


	(6)	iOS only -; Advanced Management and Docs @Work must use same licensing model -perpetual or subscription 


	(7)	Requires purchase of Advanced Management 


	(8)	Must also have MobileIron Annual Premium Support and Maintenance 


	(9)	For policy management, customer must have purchased Advanced Management for other devices 


	(10)	Support levels must match across products purchased 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 12 









 Amendment 10 

20100106.054.S.001.A.010 
 to 

Supplement 
 20100106.054.S.001

 Between 
 Mobile Iron, Inc.

 And 
 AT&T Services, Inc.









 Agreement 20100106.054.S.001.A.010 

 
 Amendment 10 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 10 to Supplement 1, effective on the date when signed by the last Party (“Amendment Effective Date”), hereby amends
Supplement 1 (Agreement No. 20100106.054.S.001) (the “Supplement”) to AT&T-Mobile Iron Resale Agreement effective April 22, 2010, as previously amended (Agreement No. 20100106.054.C) (the “Agreement”), by and
between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”), each of which may be referred to in the singular as a “Party” or in the plural as the
“Parties.” In the event there is a conflict between the terms of this Amendment 10 and the terms of the Agreement, the terms of this Amendment 10 will control. All capitalized terms not otherwise defined in this amendment shall have the
meanings assigned to them in the Supplement or the Agreement. 
 RECITALS 

 

	A.	Supplier and AT&T are Parties to the Agreement No. 20100106.054.C under which AT&T is authorized to resell Supplier’s products to AT&T Customers. 


 

	B.	The Parties entered into the Supplement to provide for certain Supplier’s products to be sold to Customers through AT&T Mobility LLC II or any of its Affiliates pursuant to Orders (“AMA program”).


 The Parties wish to amend the Supplement to expand the scope of the Supplement to enable AT&T to sell to Customers
additional Supplier products including Web@Work as listed in Appendix A. 
 THEREFORE, AT&T and Supplier agree as follows: 

 

	1.	Appendix A., Description of Supplier Materials and/or Services, is hereby amended and added to the Supplement to read as set forth in Appendix A, attached hereto. 


Appendix B., Supplier’s Price(s), is hereby added to the existing products, as listed in Appendix B, of Master Agreement,
No. 20100106.054.C. 
 The terms and conditions of Agreement No. 20100106.054.C in all other respects remain unmodified and in full force and
effect. 
 Original signature transmitted and received via facsimile or other electronic transmission of a scanned document, (e.g., .pdf or similar format)
are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute an original
but all of which together shall constitute only one document. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Agreement 20100106.054.S.001.A.010 

 
 AGREE TO by: 

 

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Mike A. Morrissey
	 		 	By: 	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Michael Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Title:	 	 VP Legal
	 		 	Title:	 	 Sr. Contract Mgr

					
	Date:	 	 Feb. 27, 2013
	 		 	Date:	 	 Feb. 28, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Agreement 20100106.054.S.001.A.010 

 
 Appendix A., Description of Supplier Materials and/or Services 

The following product is added to Appendix A., Description of Supplier Materials and Services and the Supplier shall provide the added product: 

 

	 	1.	Appendix A., Description of Supplier Materials and/or Services 

 The MobileIron Web@Work Enterprise
Mobile Browser enables secure access to internal websites and web applications and helps protect both data-in-motion and data-at-rest on the device. It includes the following features: 

 

	 	•	 	Secure data-in-motion-Enterprise web traffic is tunneled through MobileIron Sentry for secure transport and access control. To comply with privacy laws required in some geographies, IT can enable split-tunnel
configurations to allow external websites to bypass Sentry and IT visibility. 

  

	 	•	 	Browser-exclusive tunnel-IT can restrict access to only those internal web resources users require based on their group membership in the enterprise directory or other user and device characteristics. If the user
or device falls out of compliance, the tunnel will be automatically blocked until the compliance issue is remediated. VPN is not required. 

  

	 	•	 	Containerized data-at-rest-Browser cache, cookies, history, and other website data are encrypted and subject to wipe depending on device compliance. 


 

	 	•	 	DLP controls-`Open In’ and Cut/Copy/Paste can be restricted to ensure that corporate data does not leak to unsecure applications. 


 

	 	•	 	User-based configuration-Utilize policies, users, roles, groups, and permissions already set in MobileIron to define and silently push Web@Work configuration, including unique browser ‘bookmarks” to
internal corporate web resources based on the user’s role in the organization. 

  

	 	•	 	Enterprise-grade architecture-Web@Work leverages the MobileIron infrastructure. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 









 Agreement 20100106.054.S.001.A.010 

 
 Appendix B, Supplier’s Price(s) to AT&T, is hereby added to the existing
agreement: 
  

					
	 CONNECTED CLOUD
	  		  	
	 SKU Number
	  	 Description
	  	 Cost
to
AT&T(annual)

	MI-CLOUD-WAW-12	  	MobileIron Connected Cloud Web@Work Subscription with Premium Support - 12 month term	  	[* * *]
	MI-CLOUD-AMWAW-12	  	MobileIron Connected Cloud Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	MI-CLOUD-AMPRE-12	  	MobileIron Connected Cloud Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	  
 ON
PREMISE

	 SKU Number
	  	 Description
	  	 Cost to AT&T 

[* * *]

	MI-WAW-PERP	  	MobileIron Web@ Work Software License	  	[* * *]
	MI-WAW-12	  	MobileIron Web@Work Subscription with Premium Support - 12 month term	  	[* * *]
	MI-AMWAW-PERP	  	MobileIron Advanced Management and Web@Work Bundle Software License	  	[* * *]
	MI-AMWAW-12	  	MobileIron Advanced Management and Web@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]
	MI-AMPRE-PERP	  	MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License	  	[* * *]
	 MI-AMPRE-12
	  	MobileIron Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Subscription with Premium Support - 12 month term	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Agreement 20100106.054.S.001.A.010 

 
  

					
	SUPPORT:	  		  	
	 SKU Number
	  	 Description
	  	 Cost to
AT&T
(annual)

	MI-WAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Web@Work Software License	  	[* * *]
	Ml-WAWCUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Web@Work Software License	  	[* * *]
	MI-AMWAWCUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management and Web@Work Bundle Software License	  	[* * *]
	MI-AMWAWCUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management and Web@Work Bundle Software License	  	[* * *]
	MI-AMPRECUSTCARE-ANY	  	MobileIron Annual Standard Support and Maintenance (6AM-6PM PST Mon-Fri) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License	  	[* * *]
	MI-AMPRECUSTCAREPREMIUM-ANY	  	MobileIron Annual Premium Support and Maintenance (24x7) for Advanced Management, AppConnect, AppTunnel, Web@Work and Docs@Work Bundle Software License	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

INTERNATIONAL SUPPLEMENT 
 This
International Supplement (“Supplement”) is incorporated by this reference into the Resale Agreement #20100106.054.C, as amended (“Agreement”) between 

AT&T Services, Inc. (“Company” or “AT&T”), and 

Mobile Iron, Inc., (“Supplier”). 

Effective once signed by both Parties, this Supplement will remain in force for as long as the Agreement remains in force (“Supplement
Term”). 
 Capitalized terms used but not defined in this Supplement have the meaning given them in the Agreement. 

Original signatures transmitted and received via facsimile or electronic transmission of a scanned document, (e.g., .pdf or similar format) are true
and valid signatures for all purposes hereunder and bind the Parties to the same extent as that of an original signature. This Supplement may be executed in multiple counterparts, each of which constitutes an original, but which, together,
constitute one document. 
  

									
	MOBILE IRON, INC.	 		 	AT&T SERVICES, INC.
			
	 /s/ Susan Passarelli
	 		 	 /s/ Martino Lazzaroni

					
	Name:	 	 Susan Passarelli
	 		 	Name:	 	 Martino Lazzaroni

					
	Title:	 	 Director of Revenue
	 		 	Title:	 	 Senior Contract Manager

					
	Date: 	 	 October 18, 2012
	 		 	Date: 	 	 10-19-12



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 1 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

 

	1.	INTRODUCTION 

  

	1.1	Scope. This Supplement sets forth the terms and conditions for any combination of (i) Software, Company elects to order from Supplier from time to time for delivery to and/or performance in a Project Country
and (ii) Tier 2 Support Services (defined below) to be provided by Supplier to Company in connection with Customers’ purchase of support and maintenance services for the Software (“International Transactions”). The
Software and Tier 2 Support Services which are included within the scope of this Supplement are described in Schedule B. NOTE: This Supplement extends to United States territories (comprised of American Samoa, Guam, US Virgin Islands)
and United States Commonwealth jurisdictions (comprised of the Northern Mariana Islands and Puerto Rico), which are treated, for purposes of International Transactions, as non-US jurisdictions and part of the Project Countries. 


 

	1.2	Schedules. The Parties’ performance of International Transactions will be in accordance with this Supplement and with the following Schedules incorporated by this reference. A Schedule that is a form or
template becomes effective on completion and, where applicable, execution by the Parties. 

  

			
	SCHEDULE A:	    	Project Countries
	SCHEDULE B:	    	Software and Price List; Tier 2 Support Services
	SCHEDULE C:	    	Data Protection

  

	1.3	Affiliates. Company Affiliates identified in Schedule A have the right to place International Transactions Orders with Supplier. Accordingly, references in this Supplement to “Company” as well as
to “Party” and “Parties” will be deemed, as appropriate, to apply to the Affiliates that become parties to an Order. Company represents and warrants that each Company Affiliate which places International Transactions Orders with
Supplier has agreed in writing to be bound by all the applicable terms of the Agreement and all the terms of this Supplement (collectively, the “Applicable Terms”), and that Supplier shall have the right to enforce the Applicable
Terms directly against such Company Affiliate. 

  

	1.4	Order of Priority. Except when this Supplement specifies otherwise, its terms and conditions are in addition to those in the Agreement. Inconsistencies or contradictions in provisions applicable to International
Transactions are subject to the following descending order of priority: Order, Schedule, Supplement, Agreement. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 2 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

 

	1.5	Orders Placed Through AT&T Mobility LLC Il. With respect to Orders for Software sold through AT&T Mobility LLC II or any of its Affiliates for any Project Country, the terms of Supplement 1 to the
Agreement, dated as of or about November 8, 2010, as amended (“Supplement 1”), shall also apply. In the event of a conflict or inconsistency between this Supplement and Supplement 1, this Supplement shall prevail and control.


  

	1.6	No Services Provided to Customers. Notwithstanding anything in the Agreement or Supplement 1, Company understands and agrees that with respect to any Orders for the Project Countries, Supplier will not provide
any Services to Customers, except to the extent expressly agreed by Supplier and Company in the applicable Order or otherwise agreed by the Parties in writing, on a case-by-case basis. Company will be responsible to provide Services to
Company’s Customers, either directly, through its Affiliates, or via any third-party resellers of MobileIron authorized to provide Services for the Software with which Company contracts to provide such Services to its Customers.


  

	1.7	Tier 2 Support Services. Notwithstanding anything in the Agreement or Supplement 1, Company understands and agrees that with respect to any Orders for the Project Countries: (a) Supplier will not provide any
Maintenance or technical support services of any kind directly to Customers, and (b) Supplier will provide only the “Tier 2 Support Services” described in Schedule B, solely from the United States, solely to Company (and
not to its Affiliates or any Customers) in connection with Customers’ purchase from Company of support and maintenance services for the Software. Company will be responsible to provide, and shall provide, first line support services described
in Schedule B (“Tier 1 Support Services”) to Company’s Customers, either directly, through its Affiliates, or via any third-party resellers of MobileIron authorized to provide Tier 1 Support Services for the Software
with which Company contracts to provide such Services to its Customers. 

  

	2.	DEFINITIONS 

 “Customer” means the third party to which Company resells
licenses to the Software for such third party’s use only and not for resale, to which Supplier licenses Software. 

“Laws,” when used in connection with International Transactions, means the international, national, regional, provincial, and
local laws, regulations, and administrative pronouncements (each as amended from time to time) which apply to Software and/or Services. “Laws” includes, in particular, applicable bilateral and multilateral tax treaties but not the United
Nations Convention on Contracts for the International Sale of Goods, which shall not apply to the International Transactions. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 3 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

“Permit,” as it pertains to Supplier, means the licenses and/or permits required by US laws for the export by Supplier of the
Software from the US to Company, its Affiliates or the applicable Customer (where Supplier delivers directly to the Customer) in the Project Countries (including encryption technology, if any, that is a part thereof); and, as it pertains to Company
and its Affiliates, means the license and/or permits required by Law for the import, re-export and use of the Software and Services in, from or to the Project Countries. 

“Project Country” means the country that is not the US, which is specified in an Order, and in which is located the Site to
which Software is ultimately delivered and/or used. As used in this Supplement, “Project Countries” are limited to the countries, the US territories and the US Commonwealth jurisdictions specified in Schedule A. 

“Site” means the Company or Customer location in a Project Country, specified in an Order, to which Supplier will ultimately
deliver Software, and at which Company or Customer will use the Software. 
  

	3.	ORDERS, DELIVERY, PRICES AND PAYMENT 

 This Section states the terms for Orders,
invoices, prices and payments in connection with Software destined for Project Countries, as well as prices applicable to the Tier 2 Support Services to be provided by Supplier to Company in connection with Customers’ purchase of support and
maintenance services for the Software. 
  

	3.1	Orders 

  

	3.1.1	General. Orders will be placed solely with the US entity of the Supplier and will specify the respective Company Affiliate and Supplier (a US entity) as parties. Orders will specify the Software to be delivered,
each Site, the Customer, and such other information reasonably necessary for Supplier to deliver and perform. Orders will become binding upon the parties thereto upon both Parties’ execution of such Orders. With respect to Orders submitted by
Company’s Affiliates, Company will appoint a single individual, who will be the primary point of contact between Supplier and such Affiliates, who shall submit all such Orders to Supplier on behalf of all such Affiliates, and who shall be the
authorized representative of all such Affiliates for purposes of all communications between Supplier and such Affiliates with respect to all matters relating to such Orders. Company shall provide to Supplier prior written notice of any change of
such individual. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 4 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

 

	3.1.2	Prohibited Orders. Company and its Affiliates will not submit Orders for Software that include(s) encryption technology destined for a Project Country whose Laws prohibit the importation, re-exportation,
maintenance, or use of encryption technology. 

  

	3.2	Prices and Discounts. The prices applicable to the Software (including the prices charged for Tier 2 Support Services) to Company are set forth in Schedule B, except to the extent that other prices for the
Software are expressly specified in Orders agreed and executed by the Parties. 

  

	3.3	Invoicing & Payment 

  

	3.3.1	Invoices. Supplier’s invoices to Company will itemize the Software and Tier 2 Support Services. All charges will be invoiced, and all payments will be made to Supplier, in US Dollars. 


 

	3.3.2	Withholding Taxes. If Company or its Affiliates, as applicable, are required by Law to deduct or withhold any taxes, levies, imposts, fees, assessments, deductions or charges from or in respect of any amounts
payable hereunder to Supplier (“Withholding Taxes”), (a) Company or its Affiliates shall pay the relevant taxation authority the minimum amounts necessary to comply with the applicable Law prior to the date on which interest or
penalty is attached thereto, and (b) the amounts payable hereunder shall be increased as may be necessary so that after Company or its Affiliates makes all required deductions or withholdings, Supplier shall receive amounts equal to the amounts
it would have received had no such deductions or withholdings been required. The Parties will reasonably cooperate to minimize any applicable Withholding Taxes. 

  

	3.3.3	Sales Taxes. Company or its Affiliates, as applicable, will be responsible for, and shall pay, all applicable sales, use, excise, value-added, customs, duties and similar taxes (and any penalties or interest
associated with any of the foregoing) (collectively, “Sales Taxes”) arising from: (a) the sale of the Software by Supplier to Company or its Affiliates (other than taxes assessed on Supplier’s net income) and the delivery
of the Software by Supplier to Company, its Affiliates or the Customer, as applicable, and (b) the resale of licenses to the Software to Customers by Company or its Affiliates in the Project Countries. The Parties will reasonably cooperate to
minimize any applicable Sales Taxes. 

  

	3.3.4	Shipping. Unless otherwise mutually agreed, all Software will be delivered electronically by Supplier. Company or its Affiliates, as applicable, shall pay all applicable shipping charges for the Software to the
extent that such Software is not delivered electronically by Supplier. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 5 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

 

	4.	COMPLIANCE WITH LAWS 

  

	4.1	Compliance with Law. Without limiting the generality of the Parties’ respective obligations under Section 3.6 of the Agreement with respect to compliance with laws, (a) Supplier, at its expense,
will comply with all Laws which Supplier is subject to and which relate directly to Supplier’s performance under this Supplement, and (b) Company and its Affiliates will comply with all Laws which Company or its Affiliates are subject to
and which relate directly to Company’s or its Affiliate’s performance under this Supplement, including the resale of the Software and the provision of first line or tier 1 support services to Customers and the Laws set forth below.


  

	4.2	Data Privacy & Data Retention. To the extent applicable to each Party, Supplier and Company (and its Affiliates) will comply with the Laws governing the collection, retention, storage, transmission, use
and protection against unauthorized disclosure of personal data, including the Laws of the European Union member states pursuant to EU Directives 95/46/EC and 2002/58/EC on data privacy, and EU Directive 2006/24/EC on data retention. Without
limiting the generality of the foregoing, Supplier and Company (and its Affiliates) will comply, in particular, with the terms set forth in Schedule C, “Data Protection.” 


 

	4.3	Encryption. Supplier will comply with Laws governing the export by Supplier from the US, including US export laws governing the export by supplier of encryption technology (if any) contained In Software to and
for use within the Project Countries, including Laws governing the control of exports of dual-use items and technology from the US to the Project Countries. Supplier’s obligation under this section includes the procuring and maintaining of
Permits required for the exportation by Supplier from the US of encryption technology, if any, contained within the Software. Company (and its Affiliates) will comply with Laws governing the import, re-export and use of encryption technology (if
any) contained in the Software or Services within, from or to the Project Countries, including Laws governing the control of exports of dual-use items and technology from the US into the Project Countries. Company’s (and its Affiliates’)
obligation under this section includes the procuring and maintaining of Permits required for the importation of encryption technology, if any, contained within the Software and Services into the Project Countries. 


 

	4.4	Foreign Corrupt Practices. Supplier and Company (and its Affiliates) will comply with the US Foreign Corrupt Practices Act (15 U.S.C. §§ 78dd-1, et seq), as modified by the International
Anti-Bribery and Fair Competition Act of 1998 (Pub.L. 105-366, 112 Stat. 3302, enacted November 10, 1998), which implements the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 6 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

(“FCPA”). In particular, Supplier will comply with FCPA prohibitions on payments, or the giving — directly or indirectly
— of anything of value by a United States company or a company that issues United States securities, to an official of a non-U.S. government or other forbidden recipients for the purpose of influencing an act or decision in the official’s
or recipient’s capacity, or inducing such persons to influence the non-US government, to assist a company in obtaining or retaining business. Supplier will use no part of its compensation for any purpose that could constitute a violation of the
FCPA. Company does not desire, and will not request, any action by Supplier that would constitute a violation of the FCPA. 
  

	4.5	Permits. At its expense, each of Supplier and Company (and its Affiliates) will obtain, maintain, and remain in compliance with, Permits. Each Party will promptly (i) notify the other Party in writing if
such Party falls out of compliance with a Permit; and (ii) remedy the noncompliance. 

  

	5.	WARRANTIES 

  

	5.1	For Software that Supplier represents as not containing encryption technology, but which comprises or contains “dual-use items” as defined by EU Regulation (EC) No. 428/2009 for EU member states
and by the analogous regulations of other, non-EU countries: Supplier warrants that, at any time on Company’s request, Supplier will provide the Software classification information necessary for Company to implement the trade compliance
controls that apply to the exportation of “dual-use items.” 

  

	5.2	For Software that contains encryption technology, Supplier warrants that it has obtained the Permit(s) to export that Software from its country of origin. 


[End of International Supplement] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 7 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

SCHEDULE A 
 PROJECT
COUNTRIES AND COMPANY AFFILIATES 
 (IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE) 

PROJECT COUNTRIES 
  

							
	APAC	  	EMEA
		  		  		  	
	JAPAN	  	BELGIUM	  	IRELAND	  	UNITED KINGDOM
	AUSTRALIA	  	MAURITIUS	  	LUXEMBOURG	  	SWEDEN
		  	FRANCE	  	NETHERLANDS	  	SWITZERLAND
		  	GERMANY	  		  	

 COMPANY AFFILIATES 

UK: AT&T Global Network Services (UK) BV 

Ireland: AT&T Global Network Services Ireland Limited 

France: AT&T Global Network Services France, SAS 

Germany: AT&T Global Network Services Deutschland GmbH 

Switzerland: AT&T Global Network Services Switzerland GmbH and AT&T international GmbH 

Sweden: AT&T Global Network Services Sweden AB 

Benelux (Belgium, Netherlands and Luxembourg): AT&T Global Network Services Belgium Luxembourg SPRL [Belgium company, operates in
Luxembourg through its Luxembourg branch] 
 Japan: AT&T Japan KK, AT&T Japan LLC, AT&T Communications Services (Japan)
Ltd. 
 Australia: AT&T Global Network Services Australia Pty. Limited 

Mauritius: USi Services Holdings Private Limited 

  
 Schedule A

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 8 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

SCHEDULE B 
 SOFTWARE AND
SUPPORT SERVICES PRICE LIST 
 COMPANY’S TIER 1 SUPPORT OBLIGATIONS 

SUPPLIER’S TIER 2 SUPPORT SERVICES 

Software and Support Services Price List: 
 The following
tables list the prices for the Software and Tier 2 Support Services payable by Company for the applicable Project Country (ies). If noted in the last column on each of the following tables (i.e., Separate Fee for Tier 2 Support Services), the
provision of Tier 2 Support Services by Supplier for such Software will be subject to the payment by Company to Supplier of the applicable annual support and maintenance fee, which fee Is indicated In the applicable table below. For purposes of
clarity, if a separate fee is not noted on the last column in each of the following tables, no support or maintenance fee is due for the provision of Tier 2 Support Services for the applicable Software. 

 

	I.	EMEA: 

 The following prices apply to the Project Countries listed under EMEA on the table in
Schedule A. 
  

							
	 	  	 EMEA Connected Cloud Price List in USD
	  	 	  	 Effective
September 27,
2012

		  	CORE SERVICE	  		  	
	  
 MobileIron Basic Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost
to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-CLOUD-BM-ANY-12-E	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-12-RENEW-E	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-DIRECT-12-E	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-DIRECT-12-RENEW-E  	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 9 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MobileIron Advanced Management	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 	  	 Separate Fee for
Tier 2
Support
Services

	MI-CLOUD-AM-ANY-12-E	  	MobileIron Connected Cloud Advanced Management Subscription - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise integration	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-12-RENEW-E	  	MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-DIRECT-12-E	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-DIRECT-12-RENEW-E	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]
				
	 	  	 EMEA On-Premise Price List in USD
	  	 	  	 
		  	CORE PRODUCT: CHOOSE PERPETUAL OR SUBSCRIPTION	  		  	
	  
 MobileIron Advanced Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-AM-ANY-PERP-E	  	MobileIron Advanced Management Software license - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-E	  	MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-RENEW-E	  	MobileIron Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-E	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, Security, intelligent Gateway, and Enterprise integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-RENEW-E	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]
		  	Support Services	  		  	


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 10 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MobileIron Support Services - Advanced Management	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-CUSTCARE-ANY-E	  	MobileIron Annual Software Assurance for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCARE-ANY-E	  	MobileIron Annual Software Assurance Renewal for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCAREDIRECT-ANY-E	  	MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCAREDIRECTRENEW-ANY-E	  	MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License	  	[* * *]	  	[* * *]

 Notes: 
  

	(1)	Android and IOS charged per device 


	(2)	Support levels must match across products purchased 

  

	II.	Japan: 

 The following prices apply Japan only. 

 

							
	 	  	 Japan Connected Cloud Price List in USD
	  	 	  	 
		  	CORE SERVICE	  		  	
	  
 MobileIron Basic Management
	  		  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-CLOUD-BM-ANY-12-JP	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-12-RENEW-JP	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-DIRECT-12-JP	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint - requires one-time activation	  	[* * *]	  	[* * *]


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 11 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MI-CLOUD-BM-ANY-DIRECT-12-RENEW- JP	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]
	  
 MobileIron Advanced Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 	  	Separate Fee for
Tier 2 Support
Services
	MI-CLOUD-AM-ANY-12-JP	  	MobileIron Connected Cloud Advanced Management Subscription -12 month term - includes MDM, MAM, Security, intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-12-RENEW-JP	  	MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-DIRECT-12-JP	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-COULD-AM-ANY-DIRECT-12-RENEW-JP	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term renewal	  	[* * *]	  	[* * *]
				
	 	  	 Japan On-Premise Price List in USD
	  	 	  	 
		  	 CORE PRODUCT: CHOOSE

PERPETUAL or SUBSCRIPTION
	  		  	
	  
 MobileIron Advanced Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-AM ANY-PERP-JP	  	MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-JP	  	MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-RENEW-JP	  	MobileIron Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-JP	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-RENEW-JP	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]
		  	Support Services	  		  	


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 12 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MobileIron Support Services - Advanced Management	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-CUSTCARE-ANY-JP	  	MobileIron Annual Software Assurance for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCARERENEW-ANY-JP	  	MobileIron Annual Software Assurance Renewal for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCAREDIRECT-ANY-JP	  	MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License	  	[* * *]	  	[* * *]
	MI-CUSTCAREDIRECTRENEW-ANY-JP	  	MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License	  	[* * *]	  	[* * *]

 Notes: 
  

	(1)	Android and IOS charged per device 


	(2)	Support levels must match across products purchased 

  

	Ill.	APAC (except for Japan, Korea and China): 

 The following prices apply to the Project Countries listed
under APAC on the table in Schedule A except for Japan, Korea and Mainland China. 
  

							
	 	  	 Asia Pacific Connected Cloud Price List in USD (except China,
Japan,
Korea)
	  	 	  	 
		  	CORE SERVICE	  		  	
	  
 MobileIron Basic Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-CLOUD-BM-ANY-12-A	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term - Includes MDM, MAM, and Security with zero on-premise footprint	  	[* * *]	  	[* * *]
	MI-CLOUD- BM-ANY-12-RENEW-A	  	MobileIron Connected Cloud Basic Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-DIRECT-12-A	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term - includes MDM, MAM, and Security with zero on-premise footprint - requires one-time Activation	  	[* * *]	  	[* * *]
	MI-CLOUD-BM-ANY-DIRECT-12-RENEW-A	  	MobileIron Connected Cloud Basic Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 13 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MobileIron Advanced Management	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 	  	 Separate Fee for
Tier 2
Support
Services

	MI-CLOUD-AM-ANY-12-A	  	MobileIron Connected Cloud Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-12-RENEW-A	  	MobileIron Connected Cloud Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-DIRECT-12-A	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term - Includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-CLOUD-AM-ANY-DIRECT-12-RENEW-A	  	MobileIron Connected Cloud Advanced Management Subscription with Direct Premium Support from MobileIron - 12 month term renewal	  	[* * *]	  	[* * *]
				
	 	  	 Asia Pacific On-Premise Price List in USD (except China, Japan,
Korea)
	  	 	  	 
		  	CORE PRODUCT: CHOOSE PERPETUAL OR SUBSCRIPTION	  		  	
	  
 MobileIron Advanced Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 2
Support
Services

	MI-AM-ANY-PERP-A	  	MobileIron Advanced Management Software License - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-A	  	MobileIron Advanced Management Subscription - 12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-12-RENEW-A	  	MobileIron Advanced Management Subscription - 12 month term renewal	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-A	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term - includes MDM, MAM, Security, Intelligent Gateway, and Enterprise Integration	  	[* * *]	  	[* * *]
	MI-AM-ANY-DIRECT-12-RENEW-A	  	MobileIron Advanced Management Subscription with Direct Premium Support from MobileIron -12 month term renewal	  	[* * *]	  	[* * *]
		  	Support Services	  		  	
	  
 MobileIron Support Services - Advanced
Management
	  		  	
				
	 SKU Number
	  	
Description(1)
	  	 Cost to
AT&T
	  	 Separate Fee for
Tier 1
Support
Services

	MI-CUSTCARE-ANY-A	  	MobileIron Annual Software Assurance for AdvancedManagement Software License	  	[* * *]	  	[* * *]
	MI-CUSTCARERENEW-ANY-A	  	MobileIron Annual Software Assurance Renewal for AdvancedManagement Software License	  	[* * *]	  	[* * *]


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 14 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

							
	MI-CUSTCAREDIRECT-ANY-A	  	MobileIron Annual Direct Premium Support (24x7 by MobileIron) for Advanced Management Software License	  	[* * *]	  	[* * *]
	 MI-CUSTCAREDIRECTRENEW-
 ANY-A
	  	MobileIron Annual Direct Premium Support Renewal for Advanced Management Software License	  	[* * *]	  	[* * *]

 Notes: 
  

	(1)	Android and IOS charged per device 


	(2)	Support levels must match across products purchased 


  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 15 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

Company’s Tier 1 Support Obligations; Supplier’s Tier 2 Support Services: 

The terms contained in this Schedule B, together with the terms contained in the Supplement, shall govern the provision of the Tier 1 Support Services
(described below) to be provided by Company directly to the Customers and the Tier 2 Support Services provided by Supplier directly to Company (and not to Customers). All capitalized terms not defined below shall have the meaning prescribed in the
Supplement. 
 1. Overview: Company is required to establish and maintain Tier 1 Support Services as described below and perform interaction with
Customers regarding technical support and general Inquiries. In support of Company, Supplier will provide Company with “Tier 2 Support Services” as described below; which includes the maintenance services described in this Schedule
B. 
 II. Language and Scope: Supplier shall provide support to Company in the English language only. Support shall be limited to the Software as
delivered by Supplier to the Company or its Customer, as applicable. Any support services which are outside of the scope of the services described herein (including the “Exclusions” listed herein), will be charged at the then current
hourly list prices for Supplier’s engineers, with a minimum 2-hour charge per occurrence. 
 III. Company – Tier 1 Support Services
Obligations: 
 A. Communications with Customers Through-out Life of Support Incident: Company shall be the primary Customer contact and manage
all communications with Customers. Company shall update Customers as necessary during the life of a support issue/Incident (i.e. until the support ticket is closed). 

B. Other First Line Support Obligations: Company shall be responsible for all the following support obligations: (i) providing general information
to Customers regarding the Software (including updates/upgrades), including information regarding Software installation, configuration, use, and continued operation; (ii) providing installation support to Customers; (III) providing
configuration support to Customers; (iv) collection of information and reporting technical issues raised by Customers to Supplier; (v) filtering dummy problems from real technical problems; (vi) troubleshooting common technical
problems or questions, including non-Supplier problems or questions raised by Customer; (vii) documentation and verification of technical issues to determine if issue is caused by sources outside of the Software; and (viii) opening and
closing support tickets as required herein; (ix) distributing maintenance releases to Customers with valid licenses which are entitled to receive maintenance releases; and (lx) ensuring Customers with valid licenses are using most current
version of the Software. 
 C. Reporting; Trouble Tickets. Company shall document and promptly report all errors or malfunctions of the Software to
Supplier. Company agrees to submit the suspected defect of the Software to Supplier via email or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking
system. Supplier will provide Company with a trouble ticket number that Company will use to track the status of each issue. Company shall take all steps necessary to carry out any procedures Supplier may give for the rectification of errors or
malfunctions within a reasonable time after such procedures have been provided. Supplier reserves the right to close the trouble ticket without further responsibility or liability if Company does not provide appropriate feedback to Supplier within
five (5) business days of receiving updates, a workaround for a problem, or If Company fails to respond to a request for additional information within five (5) business days. 

  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 16 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

D. Escalation to Supplier for Tier 2 Support: To escalate a support issue to Supplier Tier 2 Support, Company must create a case in the Supplier’s
Self Service portal and provide the details requested by Supplier, such information and details may include: 
 1. Problem subject 

2. Estimated severity 
 3. Detailed problem description 

4. Attached media (log files, screenshots, etc.) 
 5. Steps to
reproduce 
 6. Software version 
 7. Impact of issue (i.e.
business or technical Implication) 
 8. Company technical support contact info (including information regarding means to have remote access to Customer
environment, if applicable) 
 E. Company Support Contacts. Company shall appoint technical support individuals who are knowledgeable in the
operation of the Software to serve as primary Company contacts with Supplier for support calls. Unless otherwise permitted by Supplier, all support calls and emails from Company shall be initiated through these contacts. Company may change its
primary or alternate contacts at any time upon written notification to Supplier. 
 F. Dial in or Remote Access. Company acknowledges that dial-in
and/or remote access will speed up resolution of support issues, and where possible Company shall obtain relevant Information from Customers to facilitate dial in or remote access as needed. 

IV. Maintenance Services; Second Line or Tier 2 Support: Subject to the terms specified herein, Supplier shall use reasonable commercial efforts to
provide or cause to be provided to Company the following support and maintenance services: 
 A. Maintenance Services: For Customers whom have
purchased support and maintenance services (either on a yearly basis or as a part of a valid and then current subscription license) and for the applicable term of such support and maintenance services, Supplier shall provide Company updates,
upgrades, and maintenance releases (including a work-around, bug fixes, if any) which are generally provided to other Customers of the Software (“Maintenance”). Supplier shall provide such updates, upgrades, and maintenance releases
to both (i) Company and (ii) for Customer who have purchased “On Premise” licenses to the Software, directly to such Customers via Supplier’s software download website (operated in the English language only) which enables
Customers to initially download the Software and to subsequently download updates, upgrades, and maintenance releases of the Software. 
 B. Diagnosis
and Resolution of Technical Support issues: Upon proper escalation, Supplier will assist Company’s technical support personnel to diagnose and resolve the technical support issue(s) based on the severity level attributed by Supplier to the
issue. Error correction support services will be provided for Confirmed Defects in the Software which are not attributable to Exclusions (described below). “Confirmed Defect” shall mean an error or defect In the Software which is
not caused or attributable to an Exclusion and which makes the Software not perform in accordance with the relevant specifications for the Software (as outlined in Supplier customer documentation); Confirmed Defects shall be assigned a Severity
level based on the chart below and Supplier agrees to respond based on the following chart: 
 Published response times reflect the maximum amount of time
it should take one of Supplier’s Tier 2 technical support engineers to respond to and begin work on a properly escalated problem. 

  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 17 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

 

					
	 Severity
Level
	  	 Definition
	  	 Response
Time

	Severity 1	  	A severity one (1) issue Is a catastrophic production problem which may severely impact the Customer’s production systems, or In which Customer’s production systems are down or not functioning; loss of production data and
no procedural work around exists	  	[* * *]
	Severity 2	  	A severity two (2) issue Is a problem where the Customer’s system is functioning but in a severely reduced capacity. The situation is causing significant impact to portions of the Customer’s business operations and
productivity. The system is exposed to potential loss or interruption of service.	  	[* * *]
	Severity 3	  	A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical functionality loss. One which impairs some operations but allows the Customer to continue to function. This may be a minor issue with
limited loss or no loss of functionality or impact to the Customer’s operation and Issues in which there is an easy circumvention or avoidance by the Customer. This includes documentation errors.	  	[* * *]
	Severity 4	  	A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There Is no impact on the quality, performance or functionality of the Software.	  	[* * *]

 Published response times reflect the maximum amount of time it should take one of Supplier’s technical support engineers
to respond to and begin work on a properly escalated problem which is a Confirmed Defect in the Software. All response times specified above apply only to and occur only during Supplier’s Standard Support Hours only. If Company is not
available, Supplier will not be liable for adhering to the above Response Times. At no time does Supplier guarantee a “fix” during the response times specified above. Current support contact information and support hours are as follows:

  

	 	•	 	Supplier’s Support Contact information: 

  

	 	•	 	Phone (1-877-819-3452) 

  

	 	•	 	Email (support@)mobileiron.com) 

  

	 	•	 	Self-Service Portal (www.support.mobileiron.com) 

  

	 	•	 	Supplier’s Standard Support Hours 

  

	 	•	 	Direct Access to Tier 2: 6am – 7pm PST, Mondays through Fridays 

  

	 	•	 	Access to Answering Service 24/365 

 From time to time, the support contact information or Standard Support
Hours may be modified; Please refer to www.support.mobileiron.com for most current information. 
 C. Confirmed Defect vs. Feature Enhancement or
Modification Request: Supplier will determine whether the suspected error or defect reported by Company is: (a) Confirmed Defect; or (b) an Exclusion (defined below); or (c) a feature request or enhancement to the existing
Software. In response to a Confirmed Defect, Supplier shall use commercially reasonable efforts to create a correction in the form of a workaround, support release, update disk or electronic transfer equivalent, patch, major upgrade, minor release
or other suitable form of fix or workaround. If the suspected defect is determined by Supplier not to be a Confirmed Defect in the Software, Company can, at its option, request that Supplier spend time to further investigate the unconfirmed defect,
and Supplier may do so at its then-current hourly rates. If the suspected defect is determined by Supplier to be a feature request or enhancement to the existing Software, then such work shall be outside the scope of this Agreement. 

  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 18 of 32 









 INTERNATIONAL SUPPLEMENT 

20100106.054.S.002 
  

D. Limitation and Exclusions: Each Party will use commercially reasonable efforts commensurate with the then applicable industry standards to provide
the support obligations described herein in a professional and workmanlike manner, but Supplier does not guarantee that every question or problem raised by Company will be resolved. Tier 2 Support Services will only be provided for the most current
version of the Software and the version of the Software released immediately prior to such current version up to one year after the release of the current version. Notwithstanding anything else herein, Supplier’s support services do not include
services requested in connection with any Exclusions (defined below) or otherwise as a result of causes or errors that are not attributable to the Software or which cannot be reproduced by Supplier on unmodified Software. In the event that Company
requests Supplier to provide, and Supplier does provide, any on-site services or any services in connection with Exclusions or any causes or errors which are not attributable to Supplier, Company shall pay Supplier for such services on a time and
materials basis at Supplier’s then standard rates and reimburse Supplier for any travel and lodging expenses incurred In connection with such on-site services. 

E. “Exclusions” shall include: 
 (a) Errors or
defects in the Software that are not attributable to Supplier or cannot be reproduced by Supplier on unmodified Software; 
 (b) Errors or defects In the
Software caused by or attributable to negligent or unauthorized use of the Software; 
 (c) Errors or defects caused by third party software or hardware
malfunction; 
 (d) Errors or defects caused by force majeure, or causes other than through ordinary use of the Software as permitted by Supplier in its
then current customer documentation; 
 (e) Errors or defects caused by use of the Software on or with hardware, software or other equipment that deviates
from Supplier’s recommendations made in the then-current customer documentation; 
 (f) Modifications or additions, or attempted modifications or
additions to the Software not performed by or provided by Supplier; 
 (g) Errors or defects relating to third party software or hardware not provided by
Supplier; 
 (h) Maintenance or repair resulting from catastrophe, accident, neglect, misuse, fault or negligence of Customer or Company or causes which are
external to the Software; 
 (i) Failures, errors or defects associated with Company’s or Customer’s failure to implement the then-current version
of the Software; and 
 (j) Failures by Customer or Company to respond to any required action plans provided by Supplier pursuant to a Company support call
or otherwise. 

  
 Schedule B

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 19 of 32 









 SCHEDULE C 

DATA PROTECTION 
 DEFINITIONS 

“Data Controller” and “Data Processor” have the meaning given in the applicable Data Protection Legislation; 

“Data Protection Legislation” means any applicable legislation in force from time to time which implements (i) the European
Community’s Directive 95/46/EC and Directive 2002/58/EC or (ii) any other data privacy law relating to the Personal Data of the country(ies) governing the Personal Data and/or where the Services are performed; 

“Model Clauses” means any or all of the contractual clauses referred to in EU Commission Decisions C(2001) 4540, C(2001) 1539 and C(2004)
5271 as amended from time to time or similar contractual clauses pursuant to any applicable Data Protection Legislation. A copy of the Model Clauses is attached below as Exhibit 1 – Standard Contractual Clauses (Processors) to Schedule C; and

 “Personal Data” means any information relating to an identified or identifiable natural person or as such term is defined in Data
Protection Legislation which is processed as part of the Services. 
 GENERAL OBLIGATIONS 

Company shall obtain the informed consent of each person whose Personal Data is disclosed, transferred or otherwise provided by Company to Supplier. 

Supplier and Company (and its Affiliates) shall comply with all requirements of the Data Protection Legislation including but not limited to the requirements
of in the Project Countries, and maintaining all necessary notifications; 
 Supplier shall process the Personal Data only for the purpose of performing the
Services. 
 Supplier shall periodically inform Company of any complaints about, or requests by individuals to access, the Personal Data processed as part
of the Services, and provide any information that Company reasonably requires to respond to that request or complaint. 
 Supplier shall provide training to
its personnel who have access to the Personal Data to make them aware of Supplier’s obligations under this Schedule C. Supplier shall provide adequate training and/or instruction on the care and handling of Personal Data. 

Supplier shall take reasonable appropriate technical and organisational measures in accordance with the Data Protection Legislation and otherwise in
accordance with good industry practice against unauthorised or unlawful processing of, and against accidental loss or destruction of, the 

  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 20 of 32 









 
Personal Data, and in order to maintain the integrity of the Personal Data, including by implementing a level of security appropriate to: (a) the harm that might result from such
unauthorised or unlawful processing or accidental loss, destruction or damage; and (b) the nature of the Personal Data. 
 Supplier shall promptly
notify the other Party about any legally binding request by any law enforcement authority or other governmental body regarding the Personal Data. 

Supplier shall promptly notify Company about any material unauthorized access to the Personal Data, whether unintentional or not. 

Subject to the indemnification procedures and processes set forth in Section 3.16 of the Agreement, Supplier shall indemnify, defend and hold harmless
Company and the applicable Affiliate(s) from and against any and all losses, costs, expenses, damages, liabilities, demands, claims or proceedings incurred or suffered by, or awarded against, Supplier or such Affiliate(s) resulting directly from a
material breach by the Supplier of its obligations under this Schedule C. 
 DATA PROCESSOR 

When acting as Data Processor for Company, Supplier shall only act on the instructions of Company and as necessary to perform its obligations and to exercise
its rights under this Supplemental, and shall not subcontract such data processing without Supplier’s prior written consent. 
 With respect to
Personal Data held in a country in the European Economic Area (“EEA”), or in a country whose Data Protection Legislation limits the processing or transfer of Personal Data, Supplier shall not process or transfer Personal Data outside that
country except (i) upon Supplier’s written instructions; or (ii) with Supplier’s prior written consent and subject to the additional requirements that Supplier specifies, and which, for the avoidance of doubt, may include
Supplier’s being required to ensure that parties specified by Supplier enter into the appropriate Model Clauses (see, attached) with Supplier and/or Supplier’s customer, or (iii) to the extent that Supplier adheres to the safe harbor
framework developed by the Department of Commerce in coordination with the European Commission and is on the safe harbor list, accessible at https://safeharbor.export.gov/list.aspx (or successor site). 

  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 21 of 32 









 Exhibit 1 

STANDARD CONTRACTUAL CLAUSES (PROCESSORS) 

For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an
adequate level of data protection 
  

			
	Name of the data exporting organisation:	 	  


  

			
	Address:	 	  


  

															
	Tel.:	 	  
	 	;	 	fax:	 	  
	 	;	 	e-mail:	 	  


 Other information needed to identify the organisation 

 

	
	  


 (the data exporter) 

And 
  

					
	Name of the data importing organisation:	 	  
	 	

  

					
	Address:	 	  
	 	

  

															
	Tel.:	 	  
	 	;	 	fax:	 	  
	 	;	 	e-mail:	 	  


 Other information needed to identify the organisation 

 

	
	  


 (the data importer) 

each a “party”; together “the parties”, 

HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and
fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1. 

  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 22 of 32 









 Clause 1 

Definitions 
 For the purposes of
the Clauses: 
  

	(a)	‘personal data, ‘special categories of data, process/processing’, ‘controller’, ‘processor’, ‘data subject’ and ‘supervisory authority’ shall have the
same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data1; 

  

	(b)	‘the data exporter’ means the controller who transfers the personal data; 

  

	(c)	‘the data importer’ means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the
terms of the Clauses and who is not subject to a third country’s system ensuring adequate protection within the meaning of Article 25(1) of Directive 95/46/EC; 


 

	(d)	‘the subprocessor’ means any processor engaged by the data importer or by any other subprocessor of the data importer who agrees to receive from the data importer or from any other subprocessor of the
data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;


  

	(e)	‘the applicable data protection law’ means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of
personal data applicable to a data controller in the Member State in which the data exporter is established; 

  

	(f)	‘technical and organisational security measures’ means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure
or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. 


 

	1 	Parties may reproduce definitions and meanings contained in Directive 95/46/EC within this Clause if they considered it better for the contract to stand alone. 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 23 of 32 









 Clause 2 

Details of the transfer 
 The
details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses. 

Clause 3 

Third-party beneficiary clause 
  

	1.	The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party
beneficiary. 

  

	2.	The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or
has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case
the data subject can enforce them against such entity. 

  

	3.	The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have
factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and
obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses. 


 

	4.	The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law. 


Clause 4 

Obligations of the data exporter 

The data exporter agrees and warrants: 
  

	(a)	that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where
applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State; 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 24 of 32 










	(b)	that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter’s behalf and in
accordance with the applicable data protection law and the Clauses; 

  

	(c)	that the data importer will provide sufficient guarantees in respect of the technical and organisational security measures specified in Appendix 2 to this contract; 


 

	(d)	that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration,
unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks
presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation; 

  

	(e)	that it will ensure compliance with the security measures; 

  

	(f)	that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country
not providing adequate protection within the meaning of Directive 95/46/EC; 

  

	(g)	to forward any notification received from the data importer or any subprocessor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer
or to lift the suspension; 

  

	(h)	to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for subprocessing
services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information; 


 

	(i)	that, in the event of subprocessing, the processing activity is carried out in accordance with Clause 11 by a subprocessor providing at least the same level of protection for the personal data and the rights of data
subject as the data importer under the Clauses; and 

  

	(j)	that it will ensure compliance with Clause 4(a) to (i). 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 25 of 32 









 Clause 5 

Obligations of the data importer2 

The data importer agrees and warrants: 
  

	(a)	to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data
exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract; 

  

	(b)	that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a
change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data
exporter is entitled to suspend the transfer of data and/or terminate the contract; 

  

	(c)	that it has implemented the technical and organisational security measures specified in Appendix 2 before processing the personal data transferred; 


 

	(d)	that it will promptly notify the data exporter about: 

  

	 	(i)	any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement
investigation, 

  

	 	(ii)	any accidental or unauthorised access, and 

  

	 	(iii)	any request received directly from the data subjects without responding to that request, unless it has been otherwise authorised to do so; 


 

	(e)	to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the
processing of the data transferred; 

  

	(f)	at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed
of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority; 


 

	2 	Mandatory requirements of the national legislation applicable to the data importer which do not go beyond what is necessary in a democratic society on the basis of one of the interests listed in Article 13(1) of
Directive 95/46/EC, that is, if they constitute a necessary measure to safeguard national security, defence, public security, the prevention, investigation, detection and prosecution of criminal offences or of breaches of ethics for the regulated
professions, an important economic or financial interest of the State or the protection of the data subject or the rights and freedoms of others, are not in contradiction with the standard contractual clauses. Some examples of such mandatory
requirements which do not go beyond what is necessary in a democratic society are, inter alia, internationally recognised sanctions, tax-reporting requirements or anti-money-laundering reporting requirements. 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 26 of 32 










	(g)	to make available to the data subject upon request a copy of the Clauses, or any existing contract for subprocessing, unless the Clauses or contract contain commercial information, in which case it may remove such
commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter; 


 

	(h)	that, in the event of subprocessing, it has previously informed the data exporter and obtained its prior written consent; 

  

	(i)	that the processing services by the subprocessor will be carried out in accordance with Clause 11; 

  

	(j)	to send promptly a copy of any subprocessor agreement it concludes under the Clauses to the data exporter. 


Clause 6 
 Liability

  

	1.	The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from
the data exporter for the damage suffered. 

  

	2.	If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations
referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were
the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity. 


 

	  	The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities. 

  

	3.	If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in
Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data
subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract
or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses. 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 27 of 32 









 Clause 7 

Mediation and jurisdiction 
  

	1.	The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data
subject: 

  

	 	(a)	to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority; 

  

	 	(b)	to refer the dispute to the courts in the Member State in which the data exporter is established. 

  

	2.	The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.


 Clause 8 

Cooperation with supervisory authorities 
  

	1.	The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law. 


 

	2.	The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit
of the data exporter under the applicable data protection law. 

  

	3.	The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to
paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b). 

 Clause 9

 Governing Law 
 The
Clauses shall be governed by the law of the Member State in which the data exporter is established, namely
                                         

  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 28 of 32 









 Clause 10 

Variation of the contract 
 The
parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause. 

Clause 11 

Subprocessing 
  

	1.	The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer
subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer
under the Clauses3. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the
performance of the subprocessor’s obligations under such agreement. 

  

	2.	The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim
for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire
legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses. 


 

	3.	The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established, namely
                                        


  

	4.	The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be
available to the data exporter’s data protection supervisory authority. 

  

	3 	This requirement may be satisfied by the subprocessor co-signing the contract entered into between the data exporter and the data importer under this Decision. 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 29 of 32 









 Clause 12 

Obligation after the termination of personal data processing services 

 

	1.	The parties agree that on the termination of the provision of data processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the
copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal
data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore. 


 

	2.	The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in
paragraph 1. 

 On behalf of the data exporter: 

Name (written out in full): 
 Position: 

Address: 
 Other information necessary in order for the contract
to be binding (if any): 
  

			
	Signature	 	  



 (stamp of organisation) 

On behalf of the data importer: 
 Name (written out in
full): 
 Position: 
 Address: 

Other information necessary in order for the contract to be binding (if any): 

 

			
	Signature	 	  



 (stamp of organisation) 

  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 30 of 32 









 APPENDIX 1 TO THE STANDARD CONTRACTUAL CLAUSES 

This Appendix forms part of the Clauses and must be completed and signed by the parties The Member States may complete or specify, according
to their national procedures, any additional necessary information to be contained in this Appendix 
 Data exporter 

The data exporter is (please specify briefly your activities relevant to the transfer): 

 
  
  

 
  

 
 Data importer 

The data importer is (please specify briefly activities relevant to the transfer): 
  

 
  

 
  

 
 Data subjects 

The personal data transferred concern the following categories of data subjects (please specify): 

 
  
  

 
  

 
 Categories of data 

The personal data transferred concern the following categories of data (please specify): 

 
  
  

 
  

 
 Special categories of data (if appropriate)

 The personal data transferred concern the following special categories of data (please specify): 

 
  
  

 
  

 
 Processing operations 

The personal data transferred will be subject to the following basic processing activities (please specify): 

 
  
  

 
  

 
 DATA EXPORTER 

			
	Name:	 	  

	Authorised Signature	 	  

	DATA IMPORTER
	Name:	 	  

	Authorised Signature	 	  



  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 31of 32 









 APPENDIX 2 TO THE STANDARD CONTRACTUAL CLAUSES 

This Appendix forms part of the Clauses and must be completed and signed by the parties Description of the technical and organisational
security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached): 
  

 
  

 
  

 
  

 
 ILLUSTRATIVE
INDEMNIFICATION CLAUSE (OPTIONAL) 
 Liability 

The parties agree that if one party is held liable for a violation of the clauses committed by the other party, the latter will, to the extent to which it is
liable, indemnify the first party for any cost, charge, damages, expenses or loss it has incurred. 
 Indemnification is contingent upon: 

 

	(a)	the data exporter promptly notifying the data importer of a claim; and 

  

	(b)	the data importer being given the possibility to cooperate with the data exporter in the defence and settlement of the claim4. 


 

	4 	Paragraph on liabilities is optional. 


  
 Schedule C

 [* * *] = Certain confidential information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission
pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 Page 32 of 32 









 Amendment 

20100106.054.S.002.A.001 
 Between

 Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 









 Agreement No. 20100106.054.S.002.A.001 

 

 Amendment No. 20100106.054.S.002.A.001 

to 
 International
Supplement 
 This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending
International Supplement No. 20100106.054.S.002 effective October 19, 2012 (the “International Supplement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware
corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the International Supplement, the terms of this Amend. will control.
Capitalized terms used but not otherwise defined in this Amend. shall have the meaning assigned to them in the International Supplement. 
 Supplier and
AT&T are Parties to the International Supplement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers. 

In consideration of the premises and the covenants hereinafter contained, the Parties agree that Schedule A, “PROJECT COUNTRIES AND COMPANY
AFFILIATES”, is deleted in its entirety and replaced with the Schedule A that is attached and incorporated into this Amend. by this reference. 

The terms and conditions of the International Supplement in all other respects remain unchanged and in full force and effect. 

[Signature page follows.] 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 










 Agreement No. 20100106.054.S.002.A.001 

 

 Original signature transmitted and received via facsimile or other electronic transmission of a scanned
document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed in multiple
counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 
 IN WITNESS
WHEREOF, each Party has caused this Amend. to be signed by its duly authorized representative. 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Michael Morrissey
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Michael Morrissey
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP Legal
	 		 	Title:	 	 Senior Contract Manager

					
	Date:	 	 Feb. 28, 2013
	 		 	Date:	 	 Feb. 28, 2013



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 










 Agreement No. 20100106.054.S.002.A.001 

 

 SCHEDULE A 

PROJECT COUNTRIES AND COMPANY AFFILIATES 

(IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE) 

 

			
	ASIA-PACIFIC
	AUSTRALIA	  	AT&T Global Network Services Australia Pty, Ltd.
	HONG KONG	  	AT&T Global Network Services Hong Kong Limited
	INDONESIA	  	P.T. AT&T Global Network Services Indonesia
	JAPAN	  	AT&T Communications Services (Japan) Ltd; AT&T Japan Ltd
	SOUTH KOREA	  	AT&T GNS Korea limited
	MALAYSIA	  	AT&T Worldwide Network Services (Malaysia) Sdn. Bhd
	NEW ZEALAND	  	AT&T Global Network Services International Inc. - New Zealand Branch Office
	PHILIPPINES	  	AT&T Global Network Services International Inc.
	SINGAPORE	  	AT&T Worldwide Telecommunications Services Singapore Pte Ltd
	TAIWAN	  	AT&T Global Network Services Taiwan Ltd
	THAILAND	  	AT&T Global Network Services (Thailand) Co. Ltd
	VIETNAM	  	N/A (non-AT&T jurisdiction)
	CANADA, CARIBBEAN LATIN AMERICA
	CANADA	  	AT&T Global Services Canada Co.
	EUROPEA, MIDDLE EAST, AFRICA
	AUSTRIA	  	AT&T Global Network Services Austria GmbH
	BELGIUM	  	AT&T Global Network Services Belgium S.P.R.L.
	BULGARIA	  	AT&T Global Network Services Bulgaria Ltd
	CYPRUS	  	AT&T Global Network Services Cyprus Ltd
	CZECH REPUBLIC	  	AT&T Global Network Services Czech Republic s.r.o,
	DENMARK	  	AT&T Global Network Services Denmark ApS
	FRANCE	  	AT&T Global Network Services France, SAS
	GERMANY	  	AT&T Global Network Services Deutschland GmbH
	GREECE	  	AT&T Global Network Services (Hellas) E.P.E.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 










 Agreement No. 20100106.054.S.002.A.001 

 


			
	HUNGARY	  	AT&T Global Network Services Hungary Kft.
	IRELAND	  	AT&T Global Network Services Ireland Limited
	ISRAEL	  	AT&T Global Network Services International Inc. - Israel Branch Office
	ITALY	  	AT&T Global Network Services Italia S.p.A.
	LATVIA	  	AT&T Global Network Services Latvia SIA
	LUXEMBOURG	  	AT&T Global Network Services Luxembourg S.a.r.l.
	MAURITIUS	  	N/A (non-AT&T jurisdiction)
	NETHERLANDS	  	AT&T Global Network Services Nederland B.V.
	PAKISTAN	  	AT&T Global Network Services International Inc., Pakistan Branch
	POLAND	  	AT&T Global Network Services Polska Sp. z.o.o.
	ROMANIA	  	AT&T Global Network Services Romania SRL
	RUSSIA	  	AT&T Global Network Services OOO
	SLOVAKIA	  	AT&T Global Network Services Slovakia, s.r.o.
	SPAIN	  	AT&T Global Network Services Espana, S.L.
	SWEDEN	  	AT&T Global Network Services Sweden AB
	SWITZERLAND	  	AT&T Global Network Services Switzerland Sarl
	UNITED KINGDOM	  	AT&T Global Network Services (UK) B.V. - UK Branch


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 









 Amendment 

20100106.054.S.002.A.002 
 Between

 Mobile Iron, Inc. 
 And 

AT&T Services, Inc. 









 Amendment No. 20100106.054.S.002.A.002 

 

 Amendment No. 20100106.054.S.002.A.002 

to 
 International
Supplement 
 This Amendment (this “Amend.”), effective on the date when signed by the last of the two Parties to so sign, and amending
International Supplement No. 20100106.054.S.002 effective October 19, 2012 (the “International Supplement”), is between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware
corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict between the terms of this Amend. and the terms of the International Supplement, the terms of this Amend. will control.
Capitalized terms used but not otherwise defined in this Amend. shall have the meaning assigned to them in the International Supplement. 
 Supplier and
AT&T are Parties to the International Supplement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T Customers. 

In consideration of the premises and the covenants hereinafter contained, the Parties agree that Schedule A, “PROJECT COUNTRIES AND COMPANY
AFFILIATES”, is deleted in its entirety and replaced with the Schedule A that is attached and incorporated into this Amend. by this reference. 

The terms and conditions of the International Supplement in all other respects remain unchanged and in full force and effect. 

[Signature page follows.) 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 










 Amendment No. 20100106.054.S.002.A.002 

 

 Original signature transmitted and received via facsimile or other electronic transmission of a scanned
document (e.g., .pdf or similar format) are true and valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amend. may be executed in multiple
counterparts, each of which shall be deemed to constitute an original but all of which together shall constitute only one document. 
 IN WITNESS WHEREOF,
each Party has caused this Amend. to be signed by its duly authorized representative. 
  

									
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	 	 /s/ Laurel Finch
	 		 	By:	 	 /s/ Philip Jurecky

					
	Printed Name:	 	 Laurel Finch
	 		 	Printed Name:	 	 Philip Jurecky

					
	Printed Title:	 	 VP General Counsel
	 		 	Printed Title:	 	 Senior Contract Manager

					
	Date:	 	 April 10, 2013
	 		 	Date:	 	 04/10/13



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 










 Amendment No. 20100106.054.S.002.A.002 

 

 SCHEDULE A 

PROJECT COUNTRIES AND COMPANY AFFILIATES 

(IN WHICH AT&T IS AUTHORIZED BY SUPPLIER TO RESELL SOFTWARE) 

 

			
	ASIA-PACIFIC
	AUSTRALIA	  	AT&T Global Network Services Australia Pty. Ltd.
	CHINA	  	AT&T (China) Co. Ltd
	HONG KONG	  	AT&T Global Network Services Hong Kong Limited
	INDIA	  	AT&T Global Network Services India Private Limited
	INDONESIA	  	P.T. AT&T Global Network Services Indonesia
	JAPAN	  	AT&T Communications Services (Japan) Ltd; AT&T Japan Ltd
	SOUTH KOREA	  	AT&T GNS Korea Limited
	MALAYSIA	  	AT&T Worldwide Network Services (Malaysia) Sdn. Bhd
	NEW ZEALAND	  	AT&T Global Network Services International Inc. – New Zealand Branch Office
	PHILIPPINES	  	AT&T Global Network Services International Inc.
	SINGAPORE	  	AT&T Worldwide Telecommunications Services Singapore Pte Ltd
	TAIWAN	  	AT&T Global Network Services Taiwan Ltd
	THAILAND	  	AT&T Global Network Services (Thailand) Co. Ltd
	VIET NAM	  	N/A (non-AT&T jurisdiction, representative office only)
	CANADA, CARIBBEAN, LATIN AMERICA
	ARGENTINA	  	AT&T Communications Services Argentina S.R.L.
	BAHAMAS	  	
	BERMUDA	  	
	BRAZIL	  	AT&T Global Network Services Brazil Ltda
	BRITISH VIRGIN ISLANDS	  	
	CANADA	  	AT&T Global Services Canada Co.
	CAYMAN ISLANDS	  	
	CHILE	  	AT&T Chile SA


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 4 










 Amendment No. 20100106.054.S.002.A.002 

 


			
	COLOMBIA	  	AT&T Global Network Services Colombia Ltda
	ECUADOR	  	
	MEXICO	  	AT&T Global Network Services Mexico S. de R.L. de C.V.
	PERU	  	AT&T Global Network Services del Peru S.R.L.
	PUERTO RICO	  	
	VENEZUELA	  	AT&T Global Network Services Venezuela, LLC
	EUROPEA, MIDDLE EAST, AFRICA
	AUSTRIA	  	AT&T Global Network Services Austria GmbH
	BELGIUM	  	AT&T Global Network Services Belgium S.P.R.L.
	BULGARIA	  	AT&T Global Network Services Bulgaria Ltd
	CROATIA	  	AT&T Global Network Services Hrvatska, d.o.o.
	CYPRUS	  	AT&T Global Network Services Cyprus Ltd
	CZECH REPUBLIC	  	AT&T Global Network Services Czech Republic s.r.o.
	DENMARK	  	AT&T Global Network Services Denmark ApS
	ESTONIA	  	AT&T Global Network Services Estonia Oy
	FINLAND	  	AT&T Global Network Services Finland Oy
	FRANCE	  	AT&T Global Network Services France, SAS
	GERMANY	  	AT&T Global Network Services Deutschland GmbH
	GREECE	  	AT&T Global Network Services (Hellas) E.P.E.
	HUNGARY	  	AT&T Global Network Services Hungary Kft.
	IRELAND	  	AT&T Global Network Services Ireland Limited.
	ISRAEL	  	AT&T Global Network Services International Inc.—Israel Branch Office
	ITALY	  	AT&T Global Network Services Italia S.p.A.
	LATVIA	  	AT&T Global Network Services Latvia SIA
	LITHUANIA	  	UAB AT&T Lietuva
	LUXEMBOURG	  	AT&T Global Network Services Luxembourg S.a.r.l.
	MALTA	  	
	MAURITIUS	  	N/A (non-AT&T jurisdiction)
	MONACO	  	
	MOROCCO	  	AT&T Global Network Services Morocco sari
	NETHERLANDS	  	AT&T Global Network Services Nederland B.V.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 5 










 Amendment No. 20100106.054.S.002.A.002 

 


			
	NORWAY	  	AT&T Global Network Services Norge LLC
	PAKISTAN	  	AT&T Global Network Services International Inc., Pakistan Branch
	POLAND	  	AT&T Global Network Services Polska Sp. z.o.o.
	PORTUGAL	  	AT&T Serviços de Telecomunicaçōes, Sociedade Unipessoal, Lda
	ROMANIA	  	AT&T Global Network Services Romania SRL
	RUSSIA	  	AT&T Global Network Services OOO
	SLOVAKIA	  	AT&T Global Network Services Slovakia, s.r.o.
	SLOVENIA	  	AT&T globalne omrezne storitve d.o.o.
	SOUTH AFRICA	  	AT&T Global Network Services SA (Pty) Limited
	SPAIN	  	AT&T Global Network Services Espana, S.L.
	SWEDEN	  	AT&T Global Network Services Sweden AB
	SWITZERLAND	  	AT&T Global Network Services Switzerland Sari
	UNITED KINGDOM	  	AT&T Global Network Services (UK) B.V. - UK Branch


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 6 









 Amendment No. 20100106.054.S.001.A.012 

Amendment 12 
 To

 Supplement 

20100106.054.S.001 

Between 
 Mobile Iron,
Inc. 
 And 

AT&T Services, Inc. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 1 









 Amendment No. 20100106.054.S.001.A.012 

 
 Amendment 12 to Supplement 1 to AT&T-Mobile Iron Resale Agreement

 This Amendment 12 to Supplement 1 (this “Amendment”), effective on the date when signed by the last of the two Parties to so sign (the
“Effective Date”), and amending Supplement no. 20100106.054.S.001 (the “Supplement”) to AT&T-Mobile Iron Resale Agreement no. 20100106.054.C, effective April 22, 2010, as previously amended (the “Agreement”),
by and between Mobile Iron, Inc., a Delaware corporation (“Supplier”), and AT&T Services, Inc., a Delaware corporation (“AT&T”) (each, a “Party” and together, the “Parties”). In the event of a conflict
between the terms of this Amendment and the terms of the Supplement, the terms of this Amendment will control. Capitalized terms used but not otherwise defined in this Amendment shall have the meanings assigned to them in the Supplement or the
Agreement. 
 *      *      * 

Supplier and AT&T are Parties to the Agreement under which Supplier authorizes AT&T to resell Supplier’s material and services to AT&T
Customers. 
 In consideration of the premises and the covenants hereinafter contained, the Parties agree: 

 

	1.	Defined Terms. 

 For the purposes of this Amendment, the Material shall be deemed to be
the Supplier’s Anyware Software (which shall be Standard Software) for mobile device management (MDM) identified in Appendix A. The Material, when rebranded by or on behalf of AT&T in accordance with the branding provisions of this
Amendment, shall be deemed the “AT&T MDM Solution.” References in Section 1.2(a)(ii) of the Supplement to the “Solution” shall be deemed to be references to the AT&T MDM Solution. 

 

	2.	Section 3.20, Invoicing and Payment, of the Agreement. The following new paragraphs are added to the end of Section 3.20, Invoicing and Payment, of the Agreement: 


For AT&T MDM Solutions, AT&T will provide Supplier with AT&T MDM Solution Monthly License (MDM) Reports (as described in [* * *] of
this Amendment) within [* * *] after the end of each month. The MDM reports will identify what the beginning and end dates are for each settlement period. 

Supplier has up to [* * *] from receipt of an MDM settlement report to notify AT&T in writing of any discrepancy between Supplier’s records and the
MDM settlement report. Supplier and AT&T will work together in good faith to resolve any discrepancies by the last day of the calendar month in which the MDM settlement report is received by Supplier. Any resolved discrepancies will be applied
by Supplier to a subsequent invoice as a credit or as an additional amount due, as agreed upon by both Parties. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 2 









 Amendment No. 20100106.054.S.001.A.012 

 
 Supplier will invoice AT&T based on reconciliation between Supplier records and MDM
settlement reports. AT&T shall have up to [* * *] days after receipt of the invoice to pay Supplier. 
  

	3.	Solely for the purposes of the Materials sold pursuant to this Amendment, Section 4.26, Grant of Rights, shall not apply and is replaced as follows: 


4.26 Grant of Rights 
  

	 	a.	Subject to the terms and conditions of this Agreement, Supplier hereby grants to AT&T a worldwide, non-exclusive, non-sublicensable (except to Customers and End Users as provided below), nontransferable (except as
set forth in this Agreement), fully paid up (but only as to [* * *] of this Agreement has been paid) and royalty free (except subject to payment, for each Customer, of the amounts specified in Appendix B of this Agreement) right, during the term of
this Agreement, as reasonably necessary in connection with providing the AT&T MDM Solution to Customers on a time-based subscription basis 

  

	 	(i)	with regard to the Anyware Software as follows: (a) to distribute, resell and sublicense the client and/or Customer premises component(s) of the Anyware Software (the “Non-Hosted Components”), which
enable access to and use of the Anyware Software server component(s) of the AT&T MDM Solution (the “Hosted Components”), to Customers who have entered into an AT&T Customer Agreement that conforms to the Minimum Terms (each such
Customer an “AT&T MDM Customer”); (b) to reproduce and use such number of copies of the Non-Hosted Components as is required for AT&T to provide associated services to AT&T MDM Customers and to sublicense AT&T
subcontractors listed on Appendix EE or approved in writing by Supplier, which approval shall not be unreasonably withheld (“AT&T Subcontractors”) to do the same; (c) to reproduce and use the Hosted Components (in accordance with
the Documentation) on equipment owned or controlled by AT&T (the “AT&T Hosting Infrastructure”) and hosted in AT&T Data Centers for the purpose of enabling AT&T MDM Customers to access their respective instances of the
AT&T MDM Solution on a Software-as-a-Service (SaaS) basis; (d) to configure the Non-Hosted Components (in accordance with the Documentation) on behalf of AT&T MDM Customers for whom AT&T is managing the AT&T MDM Solution;
(e) to reproduce and use the Anyware Software for testing and laboratory use (which shall include hosting the Hosted Components on AT&T’s equipment in the test facility); and (e) to write, modify or customize AT&T user
interfaces to the Materials to make API calls to the Anyware Software in accordance with Supplier’s Anyware Integration API Guide and to sublicense Subcontractors to do the same; and 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 3 









 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	(ii)	with regard to the Supplier Ancillary Materials identified in Appendix FF of the Supplement applicable to the AT&T MDM Solution, the right to reproduce and use such Supplier Ancillary Materials in connection with
all of the aforementioned activities. The foregoing license includes the rights to use and copy the Ancillary Material and modify the Ancillary Material to create, modify and distribute documentation (e.g., training, support, and the like) for
internal use or by AT&T MDM Customers. 

  

	 	(iii)	the term “Designated AT&T Data Center” means an AT&T Data Center(s) as AT&T may elect, provided however, that (a) to the extent that adding a Data Center may require professional services from
Supplier, AT&T shall be obligated to pay Supplier (at Supplier’s then current rate for professional services or such other rate as the Parties may mutually agree) for such professional services, which will be performed in accordance with a
mutually agreed Statement of Work; and (b) AT&T shall be responsible for ensuring compliance with all applicable law and regulations (including, without limitation, export and import requirements) associated with hosting at the location.


 a. The foregoing license also includes the right to conduct free demonstrations and trials (not to exceed [* * *] days
without Supplier’s approval) of the AT&T MDM Solution at no cost to AT&T, provided that each trial Customer enters into an AT&T trial license agreement conforming to the Minimum Terms. For the avoidance of doubt, a “trial”
may include, without limitation, the temporary delivery of non-Hosted Components to Customers and their end-users and enabling Customer access to the SaaS Component for demonstration, testing or trial. Such trials will include no more than [* * *]
licenses at any time, with a maximum of 1 trial per prospective customer. AT&T will endeavor to limit trials to an average of [* * *] days. Trials beyond these limitations shall be reviewed on a case by case basis. 

b. Supplier acknowledges and agrees that AT&T shall be the owner of the copyright in any writings prepared by AT&T or its
subcontractors, except to the extent that such writings are derivative works of the Anyware Software and/or Ancillary Materials. 
 c. As a
condition of the license granted herein, in addition to the restrictions set forth in Section 3.33B of the Agreement (except as otherwise permitted under this Amendment), AT&T and Affiliates shall not themselves, and shall not authorize or
permit any third party to (i) use the Anyware Software or any portion thereof or provide the AT&T MDM Solution in any way that is in violation of any applicable laws; (ii) distribute, sell, license or otherwise provide the Hosted
Components or any portion thereof to third parties; (iii) release, publish, and/or otherwise make available to any third party the results of any performance, functional or security evaluation of the Anyware Software or any portion thereof
without the prior written approval of Supplier; or (iv) alter or remove any proprietary notices or legends contained on or in the Anyware Software or any portion thereof (except to the extent expressly contemplated by the Anyware Integration
API Guide and the Anyware Branding Guidelines). 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	d.	Supplier shall not be providing warranties directly to Customers of the AT&T MDM Solution. Any such warranties made to Customers shall be made (if at all) directly by AT&T. AT&T shall make no warranty,
guarantee, or representation, whether written or oral, on Supplier’s behalf beyond the warranties set forth in the Minimum Terms. The Limitation of Damages set forth in Section 3.22 of the Agreement shall not apply to a breach by AT&T
of this Section 4.26(e). 

  

	 	e.	AT&T acknowledges and agrees that any Subcontractor to whom AT&T sublicenses its right under Section 4.26(a)(i) shall be subject to conditions and restrictions (including confidentiality obligations) no
less protective of Supplier’s rights in the Anyware Software and Ancillary Materials than those applicable to AT&T herein. 

  

	 	f.	During the period that [* * *] is providing [* * *] (as described in [* * *], AT&T shall remain responsible for ensuring that delivery of the AT&T MDM Solution into any country in the territory complies with all
import and other laws applicable with delivery of the AT&T MDM Solution into such country. 

  

	4.	Section 4.28, Basic Cloud and Exclusivity, is deleted in its entirety and replaced with Anyware Exclusivity as follows: 


4.28 “White Label” Exclusivity for Anyware Software 

Subject to the terms and conditions of this Section 4.28, for [* * *] period beginning on the date that AT&T commercially launches
AT&T MDM (the “Exclusivity Period”), Supplier will not license a White Label Version (defined below) of the Anyware Software for resale or distribution by telecommunication service providers that are comparable to AT&T (including,
wireless, cable or wireline operators) and that are headquartered in the United States of America, including Puerto Rico and US Virgin Islands, (each, an “Operator” and, collectively “Operators”). For purposes of this
Section 4.28, a “White Label Version” means a version of the Anyware Software that has been re-branded for resale and distribution under the Operator’s brand. AT&T will be deemed to “commercially launch” AT&T
MDM on the first day that AT&T (or its resellers or Affiliates) makes AT&T MDM available for sale to Customers. 
 For the avoidance
of doubt, nothing in this Section 4.28 shall prohibit Supplier from: (i) licensing a non-White Labeled Versions of Anyware Software for resale or distribution by Operators; or (ii) licensing a version of the Anyware Software for
resale or distribution by distributors or resellers that are not Operators (including, without limitation, by “traditional” resellers or distributors and mobile device manufacturers and software vendors worldwide as well as
telecommunications service providers that are not headquartered in the United 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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States of America) that has been re-branded for sale or distribution under such distributor’s or reseller’s brand [* * *] will be [* * *] sold by [* * *] will reflect [* * *]. In and to
the extent that the [* * *]. 
  

	 	(i)	[* * *] and over time review [* * *]. 

  

	 	(ii)	The Exclusivity Period shall end if AT&T does not commercially launch the AT&T MDM Solution by [* * *], unless failure to launch was caused by Supplier’s breach of its obligations under this Agreement (in
which case the period during which AT&T must commercially launch shall be extended by the number of days attributable to Supplier’s breach). Further, the Exclusivity Period will ends [* * *] after commercial launch if AT&T has not sold
at least [* * *] seats (i.e. licenses to use on mobile devices) of the AT&T MDM Solution. 

  

	 	(iii)	The Exclusivity Period will end if AT&T fails to stay within [* * *] Releases (defined below) of Supplier’s current Release, unless otherwise agreed to, provided that such failure is not the result of Supplier
failing to perform in accordance with the subsection entitled “Change Version Management” in Appendix C hereto. 

  

	 	(iv)	If requested by either Party, the Parties shall discuss, at least thirty (30) days prior to the expiration of the Exclusivity Period, a potential extension of the Exclusivity Period, including the potential scope
of such extension. 

  

	5.	Section 4.29, AT&T MDM Solution Customer License Terms, is being added to the Agreement as follows: 


4.29 AT&T MDM Solution Customer License Terms 

Notwithstanding anything to the contrary in the Agreement, Customers who purchase the AT&T MDM Solution shall not be required to enter
into Supplier’s EULA and Maintenance Agreement but, rather, shall be required (as a condition to purchase or use) to enter into a Customer agreement with AT&T (the “Customer Agreement”) that is no less protective of
Supplier’s rights, title and interest in the Anyware Software and Maintenance then the terms set forth in the MobileIron, Inc. Anyware by MobileIron Evaluation Agreement and Terms of Use (TOU) for Software-as-a-Service (SAAS) Products (the
“Minimum Terms”), a current version of which is attached hereto as Appendix D. Supplier may change or update the Minimum Terms, and will provide written notice of any such updates or changes (along with a copy of the new Minimum Terms) to
AT&T and AT&T will incorporate the new Minimum Terms into AT&T’s next New Release; provided, however, that if AT&T has any questions or concerns regarding the new Minimum Terms, AT&T will notify Supplier promptly (but, in
any event, within [* * *] days after receipt of the new Minimum Terms) of such questions or concerns. AT&T and Supplier shall discuss, in good faith, any such questions and concerns and, if necessary, will jointly escalate with the goal of
resolving the issue within [* * *] days after AT&T has provided Supplier with 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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notice thereof. Supplier warrants that the Minimum Terms will provide the Customer with access (including via hypertext link to a Supplier or AT&T website) to any additional or different
terms that may apply to third party proprietary program, interfaces, firmware or other software or third party services licensed by Supplier and included in the Anyware Software. 

 

	6.	Section 4.30, Marketing Commitment for AT&T MDM Solution, is added as follows: 


4.30 Marketing Commitment for AT&T MDM Solution 

a. AT&T will spend $[* * *] in marketing related activity from the Effective Date through [* * *]. Such marketing activity shall promote the mobile
enterprise management category of solutions, with primary focus on AT&T Toggle® and the AT&T MDM Solution 
 b. Following the Effective Date,
AT&T will issue a press release regarding the availability of the AT&T MDM Solution. For this initial press release, AT&T will work with Supplier on approval of its content. 

c. AT&T will provide a product reference page as collateral and a section posted on AT&T.com dedicated to promoting the benefits of incorporating
Supplier’s Materials into the AT&T MDM Solution. 
  

	7.	Section 4.31, [* * *], is added as follows: 

 4.31, [* * *] 

Until such time as AT&T transitions [* * *] to the [* * *] (as defined), [* * *] shall [* * *]. [* * *] support and service level
availability requirements [* * *] are as set forth in Appendix C. If AT&T elects to pay the [* * *] fee set forth on [* * *], [* * *] shall provide [* * *]. Alternatively, AT&T can elect to have [* * *] provide [* * *] in which case [* * *]
described in [* * *] shall [* * *]. 
  

	8.	Section 4.32, AT&T MDM Solution Branding, is added as follows: 

 4.32,
AT&T MDM Solution Branding 
  

	 	a.	The AT&T brand, trade names, trade dress, trademarks and iconography (“AT&T Marks”) are the property of AT&T Intellectual Property II, L.P. d/b/a/ AT&T Intellectual Property
(“ATTIP”). ATTIP hereby consents to Supplier’s use of the AT&T Marks for the purpose described below, and does hereby grant Supplier a limited, revocable, non-sublicensable, nontransferable, royalty free license to affix the
AT&T Marks as set out in this Amendment to brand portions of the AT&T MDM Solution user interface and the Anyware product documentation subject to approval of use by AT&T Brand Central. AT&T is duly authorized to execute this
Amendment on behalf of ATTIP, solely in relation to ATTIP’s obligations as set forth in this section of the Amendment. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	b.	At AT&T’s request and pursuant to the terms below, Supplier shall implement branding of those portions of the Anyware Software user interfaces and the Anyware product documentation, in each case, as identified
in the Anyware Co-Branding Guide (defined below) with the AT&T Marks supplied by AT&T in accordance with the procedures set forth in the Anyware Co-Branding Guide. Supplier’s application of the AT&T Marks shall be in the form and
format described by AT&T, provided that Supplier shall not be required to perform any action that is inconsistent with the Anyware Co-Branding Guide. 

  

	 	c.	When the AT&T Marks are applied to the AT&T MDM Solution, Supplier shall strictly adhere to all graphics standards and marking requirements as set forth in the AT&T Branding Guidelines located on the
AT&T Brand Center site, as they may be revised or supplemented from time to time in the sole discretion of ATTIP. In all events, Supplier may not use any AT&T Mark except pursuant to AT&T’s instructions, which shall be obtained by
way of the AT&T Brand Center site at brandcenter.att.com. ATTIP may withhold its consent to the proposed usage of the AT&T Marks in its sole discretion if the proposed usage violates AT&T Brand Guidelines., Supplier shall not affix, use,
or otherwise display the AT&T Marks in any manner without ATTIP’s prior written approval which shall be obtained by way of the AT&T Brand Center site. All written requests to use the AT&T Marks shall be made directly to the AT&T
Brand Center by Supplier at brandcenteratt.com, if Supplier is granted access to the AT&T Brand Center site, or by AT&T’s designated account manager or representative for this Agreement who will submit to the AT&T Brand
Center site on Supplier’s behalf. 

  

	 	d.	If the use of the AT&T Marks fails to meet applicable quality standards, ATTIP may immediately cancel any prior authorization. This right shall not be construed as a sublicense or permission to Supplier to use the
AT&T Marks in any manner except as expressly provided herein. 

  

	 	e.	 Supplier recognizes that nothing contained in this Agreement is intended as an assignment or grant to Supplier of any right, title or interest in or
to the AT&T Marks or the goodwill attached thereto and that this Agreement does not convey the right to grant sublicenses and is not assignable. Supplier does not have the right to register the AT&T Marks or any other mark owned by ATTIP or
its affiliates as a domain name, corporate or trade name, trademark or service mark. Supplier further recognizes that all use of the AT&T Marks by Supplier shall inure to the benefit of, and be on behalf of ATTIP or AT&T. It is understood
and agreed that ATTIP, as authorized licensor and owner, shall have standing to enforce its rights in the AT&T Marks as set forth herein. Supplier recognizes the 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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validity of, and will do nothing inconsistent with, or which would negatively impact, ATTIP’s ownership of the AT&T Marks or the goodwill represented thereby. Supplier acknowledges and
agrees that ATTIP and AT&T will have the sole right to engage in infringement or unfair competition proceedings involving the AT&T Marks. 

  

	 	f.	Supplier will not (i) attack the AT&T Marks, (ii) assist anyone in attacking them, (iii) make any application to register the AT&T Marks, (iv) use any confusingly similar trademark, service
mark, trade name, trade dress, iconography, or derivation thereof including, but not limited to, the registration of any domain name or combination mark including any of the AT&T Marks, during the term of this Agreement and thereafter.


  

	9.	Section 4.33, Authorized Representatives; Roadmap, is added as follows: 

 4.33,
Authorized Representatives; Roadmap 
 Each of Supplier and AT&T shall designate a dedicated program or project manager (an
“Authorized Representative”), who shall serve as the liaison for coordinating technical and business activity between the Parties. The Authorized Representatives will meet on no less than a quarterly basis. Supplier and AT&T will work
together to establish information sharing regarding Supplier’s product roadmap for the Anyware Software and the AT&T MDM Solution as part of regularly scheduled meetings to be held by the Authorized Representatives. To the extent
commercially practicable, (a) Supplier will share with AT&T the Anyware Software standard rolling product feature and functionality roadmap looking a minimum of the lesser of [* * *] ahead and (b) Supplier will consider AT&T’s
recommendations and feature requests (based, among other things, on their ability to drive product differentiation and incremental revenue) in establishing priorities set forth in the Material roadmap. Without limiting the foregoing, Supplier will
also, in good faith, review requests from AT&T to create new APIs in the core Anyware platform based on AT&T’s needs and requests and, upon AT&T’s request, will make available to AT&T APIs (including non-published APIs)
that are made available to other customers, partners, and integrators. For the avoidance of doubt, (i) final determination of the product roadmap for the Material and Anyware API’s shall remain at the sole discretion and determination of
Supplier; (ii) AT&T’s use of the standard rolling product roadmap information shall be limited to operational and infrastructure planning for hosting and support purposes; (iii) AT&T shall not market, promote or divulge
non-current features or functionality; and (iv) all Supplier information about the API’s and product roadmap for the Anyware Software shall be Confidential Information of Supplier. Also, roadmap information is intended to outline general
product direction and does not represent a commitment or obligation to deliver the product. It should not be relied upon in making decision with regards to purchasing or hosting Anyware platform 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	10.	Section 4.34, Planning, Testing and Implementation of New Releases, is added as follows: 


4.34, Planning, Testing and Implementation of New Releases 
  

	 	a.	A “New Release” is a new version of the Anyware Software that is intended for use in place of the then current version of the Anyware Software. For comparison, an update (such as a patch or bug fix) that is
intended to supplement or be used on the then current version of the Anyware Software is not a New Release. Supplier shall use commercially reasonable efforts to conform the rollout of New Releases to the product roadmap for the Anyware Software;
provided, however, that nothing in the foregoing shall obligate Supplier to deliver New Releases as contemplated by the standard product roadmap or prohibit Supplier from rolling out a New Release that does not conform to the product roadmap for the
Anyware Software in response to operational or other exigencies (e.g., discovery of a security vulnerability or Sev 1 defect). 

  

	 	b.	Supplier and AT&T will coordinate the planning, testing and implementation of New Releases in accordance with the procedures set forth in the subsection entitled “Change Version Management” in Appendix C
hereto. 

  

	 	c.	AT&T shall stay within [* * *] Releases (defined below) of the most current New Release from Supplier to AT&T and shall upgrade Releases sequentially (i.e., will not jump Releases). By way of example, if the
most current [* * *] is [* * *] must be using [* * *] and the transition [* * *] must be made from [* * *]. If AT&T is unable to stay within [* * *] Releases of the most current New Release from Supplier to AT&T (and such
inability is not the result of a breach by Supplier of its obligations under subsection entitled “Change Version Management” in Appendix C hereto): (i) Supplier’s restrictions and obligations under the [* * *] shall terminate and
(ii) unless otherwise mutually agreed by the Parties, upon written notice from Supplier to AT&T, AT&T’s right to resell and distribute the AT&T MDM Solution to New Customers (defined below) shall terminate. Should
(ii) above occur, AT&T shall have the option to determine whether to transition hosting of the AT&T MDM Solution for New Customers to Supplier’s hosting infrastructure (Supplier and AT&T will work together in good faith to
determine the applicable fees) or to commence with Wind Down (as set forth in Section 4.35). The term “Release” means a standalone version of the Anyware Software intended to operate in a production environment. The term “Hosted
AT&T MDM Solution” means, the AT&T MDM Solution as hosted on the AT&T Hosting Infrastructure. The term “New Customer” means a Customer who has not previously purchased a license to the AT&T MDM Solution (i.e., a New
Customer shall not include renewals or add-ons to an existing Customer). 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	d.	Should AT&T require non-standard assistance from Supplier in implementing the AT&T Hosting Environment or the staging and testing environment described in Appendix C or in testing the Anyware Software, Supplier
and AT&T may negotiate, in good faith, the terms (including reasonable rates) under which Supplier may provide such services to AT&T. Any such terms (if agreed) shall be as set forth in a professional services agreement between the Parties.


  

	11.	Section 4.35, Termination of Resale of AT&T MDM Solution; Wind Down, is added as follows: 


4.35, Termination of Resale of AT&T MDM Solution; Wind Down 

 

	 	a.	Supplier may terminate and revoke the license grant in Section 4.26 above and AT&T’s right to resell the AT&T MDM Solution in the event of material breach of the terms and conditions of the Agreement
(including this Amendment), that has not been cured pursuant to the terms of Section 3.5 of the Agreement, and applicable to the Anyware Software (e.g., breach of the restrictions set forth in Section 4.26(d). In the event of any
termination or revocation of such license grant and resale rights and/or expiration or termination of the Agreement, without otherwise limiting each Party’s obligations under the Agreement, AT&T’s right to resell the AT&T MDM
Solution shall cease and the Parties shall work together in good faith to implement a reasonable transition plan providing for: (a) notification to AT&T MDM Solution Customers of the pending termination of the AT&T MDM Solution;
(b) continued hosting and support of existing AT&T MDM Solution Customers for up to [* * *]; provided, that (i) AT&T continues to implement New Releases and (ii) Supplier shall have no obligation to provide Maintenance and
Support Services to AT&T (except with respect to Sev 1 Defects) if AT&T is using a Release that is more than [* * *] Releases “older” than the then current New Release from Supplier to AT&T; (c) the transition to a
Supplier hosted version of the Anyware Software for any of the AT&T MDM Solution Customers who wish to continue use of Anyware Software beyond expiration of such Customer’s subscription term; and (d) the removal from the AT&T
Hosting Infrastructure of the Anyware Software and the return or destruction (such destruction to be certified) by each party of the other Party’s Confidential Information relating to this Amendment. For the avoidance of doubt, Supplier’s
Confidential Information shall include the Anyware Software and the Anyware API’s and Anyware Integration API Guide. The plan and implementation thereof described in Subsections (a)-(d) are hereinafter referred to as the
“Wind-Down”). Termination of AT&T’s right to resell the AT&T MDM Solution shall not affect AT&T’s right to resell other Materials and Services under the Agreement. 


 

	 	b.	 Notwithstanding anything to the contrary in Section 3.4 (Assignment and Delegation) of the Agreement, in the event that all or the majority
interest in Supplier’s assets are sold to (a) an Operator or (b) a third party where, in AT&T’s good faith judgment, 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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continued performance of Supplier’s obligations under this Agreement by such third party may materially and negatively impact AT&T’s business reputation, AT&T shall have the
right to cease resale of the AT&T MDM Solution and trigger Wind-Down. AT&T must provide written notice of its election to exercise such right no more than sixty (60) days after the earlier of: (i) written notice by Supplier to
AT&T of the fact that Supplier has entered into an agreement for such sale; (ii) public announcement of fact that Supplier has entered into an agreement for sale event or (iii) written notice by Supplier to AT&T of the consummation
of such sale event. 

  

	 	c.	If AT&T has not sold at least [* * *] seats (i.e. licenses to use on mobile devices) of the AT&T MDM Solution by the first anniversary of the commercial launch or [* * *] seats by the second anniversary of the
commercial launch then Supplier shall have the right (upon written notice given no more than sixty (60) days after the applicable anniversary) to terminate the resale arrangement. If [* * *] were to [* * *], there would be a [* * *] and [* * *]
would [* * *] (at the end of the [* * *] period) at a [* * *] equal to [* * *] based on a [* * *]. But, prior to exercising its termination right, Supplier would also give AT&T at least thirty (30) days prior written notice. If the Parties
can reach agreement on alternate terms for continuing the resale of the AT&T MDM Solution prior to the effectiveness of the termination, Supplier would rescind the termination and the Parties shall implement the alternate terms.


  

	12.	4.36, Pricing; Delivery; Reporting and Invoicing; Payment, is added as follows: 


4.36, Pricing and Terms; Orders Reporting and Invoicing; Payment 

 

	 	a.	Supplier prices to AT&T for licenses to the Anyware Software and Maintenance for Anyware Software are as set forth on Appendix B. The prices and terms set forth in Appendix B apply solely to AT&T’s offering
of the Anyware Software and Maintenance for Anyware Software as the AT&T MDM Solution. Section 3.24 of the Agreement shall not apply to the Anyware Software or to Maintenance for Anyware Software. The initial Order (providing for setup of
the client instance on the Hosted Component) for a Customer shall be deemed Delivered upon delivery of the applicable license key(s) from the Anyware Licensing Server to AT&T. Thereafter, device Orders shall be deemed Delivered upon
provisioning. 

  

	 	b.	Supplier will provide AT&T with access to Software license reports, which will be updated by Supplier on a [* * *] basis, based on data in the Anyware Licensing Server. 


 

	 	c.	Supplier will invoice AT&T on a [* * *] basis for the total number of [* * *] (as defined and determined in accordance Appendix B), which will be identified in a [* * *] settlement report per Section 3.20
(Invoicing and Payment) of the Agreement. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	 	d.	Supplier will invoice AT&T on a [* * *] basis for [* * *] Orders (as defined and determined in accordance with Appendix B), which will be identified in the applicable [* * *] settlement report per Section 3.20
(Invoicing and Payment) of the Agreement. 

  

	 	e.	Supplier will assist AT&T in the creation of the billing reports described in Section 4.36 (d). 

  

	13.	Section 4.37, Termination of Resale Right to Email+, is added as follows: 


Section 4.37, Termination of Resale Rights to Email+ 

AT&T acknowledges that Supplier’s right to allow resale of the Email+ Products is subject to a license (the “Protocol
License”) from Microsoft Corporation (Microsoft) to the Microsoft Exchange ActiveSyncTM Protocol. AT&T’s right to resell the Email+ Products will terminate upon thirty (30) days’ written notice if AT&T engages in a
Triggering Action (defined below) and Microsoft (or the Microsoft entity that is the licensor under the Protocol License) gives Supplier notice that Supplier must terminate AT&T’s resale rights provided, however, this Section 4.37
shall be void and deemed deleted (without affecting the remaining provisions of this Agreement) to the extent that it is void or unenforceable under applicable law. A “Triggering Action” means (i) if AT&T or any entity controlled
by, controlling, or under common control with AT&T commences, maintains, voluntarily participates in, directs or controls (collectively “Participates”) in any legal action (including the filing of a re-examination before any patent
regulatory agency) seeking to render invalid or unenforceable any of Microsoft Corporation’s patents that would necessarily be infringed by the implementation of the Protocol in the Email+ Products (the “Necessary Claims”) or any
other claims contained in the patents that contain the Necessary Claims; or (ii) if AT&T Participates in a patent infringement lawsuit against (A) Microsoft or its subsidiaries or their respective distributors, customers or licensees
on account of software, product, technology or service of Microsoft or its subsidiaries, or (B) against any Protocol licensee of Microsoft or its subsidiaries, where the lawsuit against such Protocol licensee is based on that licensee’s
implementation of the Protocol. 
  

	14.	Section VIII, Anyware Software, is added as Standard Software and maintenance and support services for the Anyware Software are added as Maintenance to Appendix A., Description of Supplier Materials and/or Services,
as set forth in Appendix A of this Amendment. 

  

	15.	Anyware License and Maintenance Fees are added to Appendix B, “Supplier’s Price(s)”, as set forth in Appendix A of this Amendment. 


 

	16.	Section IX, Email+, is added as Standard Software as set forth in Appendix A of this Amendment. There are no license or maintenance fees for AT&T’s use or resale of Email+. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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	17.	Appendix C – SLAs for AT&T MDM Solution is added to the Agreement in the form attached hereto. AT&T’s sole remedies for Supplier failure to satisfy the requirements set forth in Appendix C shall
be application of the credits set forth in Appendix C and/or to terminate the resale relationship without further cost or penalties for the AT&T MDM Solution in accordance with Section 4.35, (Termination of Resale of AT&T MDM Solution;
Wind Down). 

  

	18.	Appendix D – Anyware Software Minimum Terms is added to the Agreement as Appendix D hereto. 


*      *      * 

The terms and conditions of the Supplement all other respects remain unmodified and in full force and effect. 

Original signature transmitted and received via facsimile or other electronic transmission of a scanned document (e.g., .pdf or similar format) are true and
valid signatures for all purposes hereunder and shall bind the Parties to the same extent as that of an original signature on an original document. This Amendment may be executed in multiple counterparts, each of which shall be deemed to constitute
an original but all of which together shall constitute only one document. 
 IN WITNESS WHEREOF, the Parties have caused this Amendment to be
executed as of the date the last Party signs. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

									
	AGREE TO by:	 		 		 	
			
	Mobile Iron, Inc.	 		 	AT&T Services, Inc.
					
	By:	  	 /s/ Susan Passarelli
	 		 	By:	 	 /s/ Lorraine Szczepanek

					
	Printed Name:	  	 Susan Passarelli
	 		 	Printed Name:	 	 Lorraine Szczepanek

					
	Title:	  	 Director of Revenue, Finance
	 		 	Title:	 	 Acting Director

					
	Date:	  	 April 23, 2014
	 		 	Date:	 	 4/23/2014



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 15 









 Amendment No. 20100106.054.S.001.A.012 

 
 Appendix A - Description of Supplier’s Material and/or Services 

Anyware SKU Descriptions 
 Anyware is a cloud-based service
from MobileIron that is has been created to address the mobile device management (MDM), mobile application management (MAM), and mobile content management (MCM) needs of small and medium businesses as well as enterprise customers. Anyware enables
end-users to access applications and data anywhere on their supported device while allowing their company to manage and secure business-critical mobile apps, devices and content on their networks. 

The service offers 4 different modules with the following functionality: 

Foundation: Anyware Foundation provides the core functionality enabling end users to take advantage of MDM (Mobile Device Management), MAM (Mobile
Application Management) and MCM Mobile Content Management capabilities. The foundation SKU applies core MDM product functionality including initial setup, device enrollment, user group definition, and the ability to push configurations and profiles
to registered devices. The core MAM functionality includes the Application Catalogue, which displays a global list of applications that are (or can be) pushed to devices, together with lifecycle management and categorization of those applications.
The MCM functionality includes the ability to push different formats of content to devices that can only be viewed through the Anyware client. 
 As of the
2.1 version of the product, Foundation is scoped to include: 
 Application Management 

 

	 	•	 	App Catalog 

  

	 	•	 	App Catalog Search (user-facing) 

  

	 	•	 	Upgrade In House Application on Devices (including Update All feature) 

  

	 	•	 	Global and per device app inventory 

  

	 	•	 	Featured Applications Featured Banners Ratings and Reviews 

  

	 	•	 	iOS Managed App Support 

  

	 	•	 	Application Catalogue Category Management (support multiple categories) 

  

	 	•	 	Prompt Install 

 Device Management & Security 

 

	 	•	 	Initial Setup Wizard 

  

	 	•	 	Simple device enrollment 

  

	 	•	 	User Groups 

  

	 	•	 	Flexible Device Groups 

  

	 	•	 	Device Configurations 

  

	 	•	 	Device Management Actions 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	•	 	Critical Security Policies 

  

	 	•	 	Quarantine Enterprise Data on Policy Violation 

  

	 	•	 	Customizable dashboard monitoring and reporting 

  

	 	•	 	Streamlined RBAC (role-based-access-control) 

  

	 	•	 	Extended Help 

  

	 	•	 	Login As Me 

  

	 	•	 	     

 Content Management 

 

	 	•	 	Content Publishing 

  

	 	•	 	Content Catalogue Notify on Updated Content 

  

	 	•	 	Offline content 

  

	 	•	 	Content favorites 

  

	 	•	 	File Limitations 

 Apps+: The Apps+ SKU provides an enhanced level of MAM functionality including the
ability to enable Single Sign On across multiple applications, Open In Management to restrict the applications that can open and modify email attachments and content, Per application configuration and the use of Apple’s Volume Purchase Program.

 As of the 2.1 version of the product, App+ is scoped to include: 
  

	 	•	 	Single Sign On 

  

	 	•	 	Open In Management 

  

	 	•	 	Per App Configuration 

  

	 	•	 	Apple Volume Purchase Program 

 Security+ SKU: This SKU offers enhanced MDM functionality including
Supervised Mode for iOS7 enabled devices, Silent Application Install and Uninstall, Web Content Filter for iOS7 enables devices, Apple Specific Functionality and the ability through third party VPN provides enable Per Application VPN. 

As of the 2.1 version of the product, Security+ is scoped to include: 
  

	 	•	 	Device Delegation 

  

	 	•	 	Certificate authority 

  

	 	•	 	LDAP integration with Connector 

  

	 	•	 	Supervised Mode 

  

	 	•	 	Silent App Install/Uninstall Web 

  

	 	•	 	Content Filter 

  

	 	•	 	Enable and Restrict AirPlay, AirDrop and Apple TV for certain devices 

  

	 	•	 	Per Application VPN 

 Content Management+: This SKU offers additional MCM capabilities including the
ability to distribute a larger number of files and of a larger size, upload files from various content repositories, conduct analytics, and the ability to synchronize files for offline viewing across several devices. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 As of the 2.1 version of the product, Security+ is scoped to include: 

 

	 	•	 	Increased file storage (number of files and file sizes) 

  

	 	•	 	Upload content from different repositories 

  

	 	•	 	Assign favorite documents which can then be synchronized across several end user devices 

  

	*	Content+ is not yet orderable. Therefore it is identified solely on an “if available” basis. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 18 









 Amendment No. 20100106.054.S.001.A.012 

 
 Appendix B – Supplier’s Price(s) 

Supplier shall offer Services and Material for the following prices and fees: 
  

	1.	Anyware Software License Price and Maintenance Fees. 

  

	 	a.	Anyware Software License Price: 

  

	 	i.	Supplier’s price to AT&T for each of the following licenses to Anyware Software is as follows: 

  

	 	a.	Anyware Foundation [* * *]: $[* * *] 

  

	 	b.	Anyware Security [* * *]: $[* * *] 

  

	 	c.	Anyware Apps [* * *]: $[* * *] 

  

	 	d.	Anyware Content [* * *] (if and when available): $[* * *] 

  

	 	ii.	The pricing above includes the same functionality for each of the types of Anyware Software [* * *] listed above as of the date of the purchase as Supplier provides to other resellers of Anyware Software that purchase
[* * *]. 

 The [* * *] pricing above applies only to AT&T’s [* * *] made available to AT&T Customers on a
subscription basis as the AT&T MDM Solution. Each subscription to the AT&T MDM Solution must include Support and Maintenance. AT&T is not authorized to sublicense any of the [* * *] to a Customer on a [* * *] to otherwise sublicense any
of the above [* * *] in any manner except in connection with a subscription to the AT&T MDM Solution. 
  

	 	iii.	Anyware Security, Anyware Apps and Anyware Content are “add-on” licenses. [* * *] may not be [* * *] to the underlying [* * *] Accordingly, a Customer may not [* * *] to an [* * *] unless the [* * *] purchases
[* * *] Until such time (if ever) as the [* * *] and [* * *] and [* * *] provides otherwise, [* * *] Customer [* * *] plus one or more [* * *] must be consistent [* * *] for the [* * *]. By way of example, the same [* * *] cannot purchase a [* * *]
and a [* * *] to [* * *] plus [* * *] licenses. 

  

	 	iv.	The pricing above assumes that, following such time as AT&T decides to transition hosting to the AT&T Hosting Infrastructure (as contemplated by Section 4.31 (AT&T Solution Interim Hosting), AT&T
will host the AT&T MDM Solution on the AT&T Hosting Infrastructure. Additional hosting fees (as may be determined by the parties) shall apply if AT&T subsequently requests, and Supplier agrees, to host the AT&T MDM Solution on
Supplier hosting infrastructure. 

  

	 	v.	The fees for Anyware licenses include the right to (a) license or sublicense to Customers and End Users in the US and worldwide on a subscription basis, as well as (b) host and offer access to the AT&T MDM
Solution Platform on behalf of such Customers and End Users. 

  

	 	vi.	Licenses may not be sublicensed from AT&T internal users to Customers. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	vii.	AT&T’s license to the Anyware Software is expressly conditioned on compliance with the licensing requirements, payment obligations and other terms set forth in this Appendix B. 


 

	 	viii.	Maintenance fees will be charged to AT&T and invoiced on a [* * *] basis, at the fees listed in subsection (c) of this section below. 


 

	 	ix.	After Supplier integrates the functionality of [* * *] into the [* * *] these functionalities will be made available as part the [* * *] for [* * *] or [* * *]with regard to sales to [* * *] that purchase lines of
service that include [* * *] as part of a [* * *]. A [* * *] will be created to provision and track these orders. 

  

	 	b.	Anyware Software Maintenance Fees: 

  

	 	i.	Supplier’s quarterly maintenance fee for each of the following Anyware Software Licenses shall be as follows: 

  

	 	a.	Maintenance fee for Anyware Foundation [* * *]: $[* * *] 

  

	 	b.	Maintenance fee for Anyware Security [* * *]: $[* * *] 

  

	 	c.	Maintenance fee for Anyware Apps [* * *]: $[* * *] 

  

	 	d.	Maintenance fee for Anyware Content [* * *] (if and when available): $[* * *] 

  

	 	ii.	Customers who purchase Maintenance for the AT&T MDM Solution, shall be entitled to the same updates and upgrades as Supplier customers who have purchased a license to the comparable Anyware [* * *].


 Anyware Supplier Hosting Fees: Until such time [* * *] is moved [* * *], AT&T will pay to Supplier the following fees:

For calendar year [* * *] 

Starting in [* * *]. (Pro-rated for any partial month) 
  

	 	1.	Reporting and Payment Calculation. For the purposes of identifying AT&T’s reporting obligations under the monthly settlement report and for calculating the amounts payable to Supplier [* * *] of
this Agreement [* * *], the following reporting and payment provisions shall apply. 

  

	 	a.	[* * *] Supplier will invoice AT&T [* * *] for the [* * *] (as defined and determined below), that are identified in [* * *] report per [* * *] of the Agreement. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	i.	[* * *] for a calendar month shall be equal to the [* * *] as of the [* * *] minus the [* * *] as of the [* * *], each as determined below: 


 

	 	1.	[* * *] for a month equals the sum of [* * *] as of the [* * *] for all [* * *]. 

  

	 	2.	[* * *] for each [* * *] shall be equal to the [* * *] (A) the number of [* * *] as of the [* * *] or (B) the number of [* * *] for which [* * *] as of the [* * *]. 


 

	 	3.	[* * *] as of the [* * *] shall be equal to the total number of all [* * *] amounts for [* * *] as identified in [* * *] of the Agreement inclusive of any [* * *] therein. 


 

	 	b.	[* * *]. For purposes of the reporting of [* * *] fees due [* * *] for each month shall include (all calculations as of the last day of the calendar month): 


 

	 	i.	[* * *]; 

  

	 	ii.	[* * *]; 

  

	 	iii.	[* * *]; and 

  

	 	iv.	[* * *]. 

  

	 	c.	[* * *]. Supplier will invoice [* * *] on a [* * *] basis for the [* * *] which will be identified in the applicable [* * *] of the Agreement, [* * *] shall be equal to the [* * *]. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 21 









 Amendment No. 20100106.054.S.001.A.012 

 
 APPENDIX C 

SPECIFICATIONS, TECHNICAL SUPPORT AND PERFORMANCE REQUIREMENTS 

This Appendix describes AT&T’s Specifications and technical support requirements. 

 

	 	1.	Materials and Service Certification 

 AT&T may, at its sole discretion, conduct
testing of Suppliers Materials and Service prior to re-selling Supplier’s Material or Service. In such case, Supplier will provide AT&T with test version of the Materials and appropriate documentation including user guides, test cases and
results of successful testing conducted by Supplier. Supplier will also provide AT&T with test account registration information for the Test Accounts at the same time. 

Supplier will provide AT&T with documentation related to known issues and/or defects in the release of Materials provided to AT&T for
testing. Supplier will share their plan to schedule the known issues and defects, and work with AT&T to schedule issues identified by AT&T during certification testing. AT&T will classify the issues and defects as Severity 1 (Service
Preventing Defects), Severity 2 (serious issues impacting key service functions) or Severity 3 (minor issues that do not have material issue on the overall service). 

After Supplier provides AT&T with fixes to Severity [* * *] issues, AT&T will re-test the Materials and Service to verify that issues
have been satisfactorily resolved. 
 Supplier’s failure to address all of Severity [* * *] issues in agreed timeframe, will give
AT&T cause to delay in upgrading the AT&T environment. 
 At AT&T’s request, Supplier shall provide test results
demonstrating successful functional, regression, failover, performance, load and migration testing of the Material and related impacts on the Service. 

At AT&T’s request, Supplier shall conduct performance testing that would demonstrate required platform scalability as per the [* * *]
usage forecast provided by AT&T to Supplier on a quarterly basis. AT&T will require Supplier to provide detailed description of how the performance tests were conducted, configuration and connectivity information, as well as relevant test
results. AT&T may, at its own discretion, conduct its own performance and failover tests, which will be supported by Supplier. 
 The
above terms regarding acceptable quality of Materials provided by Supplier will apply to any other development or customization of Supplier’s Material or Service that may be defined in a separate SOW between Supplier and AT&T. 

 

	 	2.	Supplier On-boarding and Order Provisioning 

 MobileIron agrees to an order process for
AT&T MDM which aligns with the current CIF based order process in place for resale of current MobileIron solutions. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 22 









 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	3.	Testing of New Releases and Updates 

 AT&T’s testing and certification will be
performed by AT&T at no charge to Supplier. Supplier will deliver and AT&T will accept the Material or Services for testing if Supplier considers the Material or Services to be the Release Candidate. At the time of delivery, the Material
must be accompanied by a release notes document that describes the changes and fixes in the software release as well as updated user manuals, if appropriate. 

Supplier will release new versions of the Anyware Software generally in accordance with Supplier’s Anyware product roadmap. Supplier will
use commercially reasonable efforts to provide AT&T notification of any planned major releases or new functionality (i.e., new versions) at [* * *] [* * *] weeks in advance of the expected general release by Supplier. 

New Version Pre-Supplier General Release Information and Material 

Prior to AT&T General Release, Supplier shall provide the following to AT&T: 

 

	 	•	 	Training and Demonstrations—[* * *] weeks prior to AT&T General Release 

  

	 	•	 	Release Notes, Test Results and Documentation—[* * *] weeks prior to AT&T General Release 

  

	 	•	 	Code Released to AT&T for Testing and Evaluation in AT&T Hosted Environment—[* * *] weeks prior AT&T General Release. 


For the avoidance of doubt, the above shall not apply to urgent releases issued in connection with the following: 

 

	 	•	 	Sev 1 Defect—AT&T will implement the new version as soon as possible but, in any event, within [* * *] hours of code release to AT&T. 


 

	 	•	 	Critical Patch (i.e., a new version required to avoid a potential Sev 1 Defect)—AT&T will implement the new version as soon as possible but, in any event, prior to such time as the externality giving rise to
the Critical Patch (e.g., a new version of device OS) occurs 

  

	 	•	 	Security Patch (i.e., new version required to patch a known security vulnerability)—AT&T will implement the new version as soon as possible but, in any event, within [* * *] hours of code release to AT&T.


 [IMAGE REDACTED] 
 If AT&T
has not responded to a change management plan within one (1) week of the notification of a major release, Supplier shall escalate to the points of contact noted below. 
  

			
	 Team Name
	  	 Contact Details

	Mobility Solution Services (MSS) Service Assurance	  	[* * *]
	 Director Mobility Solution Services (MSS)

Advanced Mobility Support
	  	[* * *]


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 23 









 Amendment No. 20100106.054.S.001.A.012 

 
 Prior to any upgrade / update, the Parties will determine the likely
impact of such an upgrade on customer platforms (servers or devices) and applications. The timing of each new General Release will be mutually agreed between AT&T and Supplier to ensure that the timing does not adversely impact any AT&T
Customers; provided, however, that nothing in the foregoing shall be deemed to amend the applicable section of Amendment 12. 

Training 
 Supplier
agrees to provide reasonable pre-release training sessions upon request to AT&T, which will include, but not be limited to, product enhancements, product configuration changes, trouble shooting practices (if available) and review of network /
architecture changes. 
  

	 	4.	Trouble Shooting Materials 

 Supplier agrees to provide AT&T access to all applicable
MIU resources and applicable internal materials which support the training of AT&T’s support and services teams. 
  

	 	5.	Device Support 

 Supplier agrees to support the following devices and mobile operating
systems at launch: 
 iOS and Android, smartphones/tablets as agreed to by both Parties. 

Supplier will review with AT&T any reasonable requests regarding the addition of any additional devices or any major mobile operating
systems that AT&T will introduce to the market. AT&T and Supplier will jointly consider any AT&T recommendations regarding future updates to the list of supported devices and mobile operating systems. 

 

	 	6.	Performance Requirements 

 Supplier agrees that its Managed Service [* * *] will meet or
exceed the service level requirements for Availability, Key Performance Indicators (including Customer Experience), and Service Level Reporting, as set forth within this Section (each a “Service Level” and collectively the
“Performance Requirements”). 
  

	 	6.1.	Overall Availability 

 Supplier will ensure that the Managed Service maintains and
reports on the following: 
  

	
	 Service Availability Requirement

	 [* * *]%

	

  

	 	6.2	 Subject to the terms herein, [* * *] Supplier agrees that the online components of the AT&T MDM Solution will be operational and available
to AT&T and AT&T Customers (i.e., the 



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 24 









 Amendment No. 20100106.054.S.001.A.012 

 

	 	
Monthly Uptime Percentage as defined below) shall be at least [* * *] of the time, except for: (i) Scheduled Downtime (which Supplier shall schedule to the extent practicable weekdays 9 pm
to 12 am Pacific time or on weekends), or (ii) unavailability of the AT&T MDM Service due to the exclusions described in section 7.4 below. 

  

	 	6.3	If Supplier does not meet the Supplier Performance Commitment, and if AT&T meets its obligations under this Agreement, AT&T will be eligible to receive the Service Credit described in 9.3.1 below. This
Supplier Performance Commitment states AT&T’s sole and exclusive remedy for any failure by Supplier to meet the Supplier Performance Commitment. 

  

	 	6.4	Supplier Performance Commitment Exclusions. The Supplier Performance Commitment does not apply to: (a) unavailability of AT&T MDM caused by factors outside of Supplier’s reasonable control,
including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Supplier employees) and ; (b) unavailability of AT&T MDM that
result from equipment and/or software of third parties where such equipment and/or software is not within the primary control of Supplier. For clarity any third party supplier under contract to Supplier shall be deemed to be within Supplier’s
primary control. 

  

	 	6.5.	Definitions. The following definitions shall apply to the Supplier Performance Commitment. 

  

	 	6.5.1	“Downtime” means, for AT&T, if the AT&T MDM Solution, specifically the [* * *] server is not accessible to AT&T. Downtime is measured based on server side error rate. 


 

	 	6.5.2	“Downtime Period” means a period of [* * *] of Downtime. Intermittent Downtime for a period of less [* * *] will not be counted towards any Downtime Periods. 


 

	 	6.5.3	“Monthly Uptime Percentage” means total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of
minutes in the calendar month. 

  

	 	6.5.4	“Scheduled Downtime “ means those times where Supplier publishes or notifies AT&Ts of periods of Downtime. Scheduled Downtime is not considered Downtime for purposes of this Supplier Performance
Commitment, and will not be counted towards any Downtime Periods. 

  

	 	6.6.	Key Performance Indicators (KPIs) 

 Supplier agrees that its Managed Service will
(i) meet or exceed the service level requirements for the Key Performance Indicators (KPIs) set forth below (a “Service Level”). Supplier will provide the [* * *] month capacity plan after AT&T provides its [* * *] month forecast
for Supplier. AT&T will provide its plans every [* * *] months. If actual traffic deviates from the forecast, Supplier will make corresponding changes every [* * *] months – up or down. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 25 









 Amendment No. 20100106.054.S.001.A.012 

 
  

							
	 KPI
	  	 Performance

Requirement
	  	 Assumptions
	  	 Measurement

Tool

	Capacity Planning – Capacity for Supplier Application Server	  	[* * *] month capacity plan based on System utilization	  	N/A	  	Supplier proprietary tools


 6.7. Service Level Reporting and Audits 

Supplier will provide AT&T with monthly reporting for the Service Levels and Performance Requirements for the Managed Service as set forth
in this Appendix at such times and covering such parameters as the parties may agree upon (“Service Level Reports”). It is anticipated that the Service Level Reports will be provided during QBRs, monthly performance reports or, upon
request by AT&T, by the [* * *] following the end of the prior Service Level reporting period and will initially include: 
  

	 	•	 	Availability 

  

	 	•	 	Minutes of Scheduled and Emergency Maintenance and any resulting Down Time 

  

	 	•	 	Total Down Time 

  

	 	•	 	List of Incidents with date, start time, stop time, network element impacted and root cause 


The Parties will work together to define and publish additional reports. 

AT&T may choose to use an external tool to measure the Supplier’s performance. Supplier will cooperate with AT&T to allow the
proper access and connectivity such that AT&T’s external tools may be utilized accordance with this Section. AT&T shall have the right to audit the environment and scripts subject to the Audit provisions of the Agreement to ensure that
they accurately reflect the SLA requirements. 
 In case of dispute over accuracy of auditing figures, Supplier and AT&T will come to a
mutually agreed resolution. If Parties cannot reach mutual agreement, a third party arbiter will be employed. 
  

	 	7.	Performance Meetings 

 On a monthly basis during the term of this Agreement or as
otherwise agreed by the Parties, AT&T and Supplier will conduct a joint meeting to evaluate Supplier’s performance as well as to discuss other relevant topics such as: performance scorecard, forecasted vs. actual usage of the Service as
defined in this Appendix, any planned System and/or Service (as defined in this Appendix) enhancements, Supplier’s product roadmaps, review of Fees, etc. On-Site Meetings/Telepresence conferences shall take place quarterly. AT&T or Supplier
may request a special joint meeting at any time if it determines the performance requirements are not in accordance with the established measurement goals set forth herein. As part of each such joint meeting, AT&T and/or Supplier will agree on
any necessary remedial actions to satisfy the measurement goals. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	8.	Non-Performance and Chronic Failure 

 Amounts owed to AT&T under this Section may be
taken in the form of credits or payments, as specified by AT&T. 
 8.1. Non-Performance 

If Availability falls below level set in Section 6.1 at any point in time, AT&T reserves the right to implement a Performance
Improvement Plan (PIP) and may suspend Supplier’s Service until Availability is restored to the agreed level. 
 8.2. Chronic
Failure(s) 
  

	 	8.2.1.	Availability 

 If the Availability Performance Requirement is (i) below [* * *] in
any one (1) calendar month; (ii) below [* * *] in any three (3) calendar months; or (iii) below [* * *] in any two (2) consecutive calendar months during the term of the Agreement (“Chronic Failure”), AT&T may
treat such occurrence as a material breach of the Agreement and AT&T may, at its sole option, (a) terminate for cause as set forth therein, or (b) remove the link to the Services from the AT&T Service until such time as AT&T is
reasonably satisfied that the Chronic Failure has been remedied. 
  

	 	8.2.2.	KPIs 

 If Supplier fails to meet the KPI Requirements in any [* * *] calendar months or
any [* * *] consecutive calendar months during the term of the Agreement, AT&T may treat such occurrence as a material breach of the SLA. 

8.3. Non-Performance Compensation (NPC) 

For so long as [* * *] AT&T shall receive a credit against the next quarter’s Software Maintenance Fees for Supplier’s shortfall
in meeting the Service Level for Availability. The respective non-performance compensation is set forth in the Tables below. 
  

	 	8.3.1.	Availability NPC 

 In the event that Availability fails to meet the Service Level in any
calendar month, Supplier shall issue a credit (“Service Credit”) as set forth below: 
  

							
	 	 	 Service Availability
	 	 Credit for Availability Shortfall
	 	 
		 	[* * *]%	 	[* * *]	 	
		 	[* * *]%	 	[* * *]	 	
		 	[* * *]%	 	[* * *]	 	
		 	[* * *]%	 	[* * *]	 	

 The Credit will be applied to the following [* * *]. Each Credit is the appropriate percentage of [* * *]
Software Maintenance Fees Paid for the AT&T MDM Solution for the applicable month. The [* * *] Software Maintenance Fees paid for the applicable [* * *] shall be determined by dividing the applicable [* * *] Software Maintenance Fees by [* *
*]). 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 27 









 Amendment No. 20100106.054.S.001.A.012 

 
 In order to receive the applicable Service Credit described above,
AT&T must notify Supplier within [* * *] from the time AT&T is notified and the data is available to AT&T. Failure to comply with this requirement will forfeit AT&T’s right to receive any Service Credit. For the purposes of the
foregoing, AT&T becomes eligible to receive the Service Credit on the date that Supplier publishes the [* * *] Uptime Percentage for the calendar month just completed. 
  

	 	9.	Incident Management 

 AT&T and Supplier collaboration and communication is a key to
mutual success. All entities responsible for Service Availability will follow this matrix for Incident communication and Incident Management. 
  

	 	9.1.	Monitoring 

 Supplier will monitor all functional components and all network
connectivity points related to the Service [* * *]. 
  

	 	9.2.	Trouble Tickets and Updates 

 Supplier will coordinate Incident isolation, testing and
repair work for all Managed Service errors, defects or Managed Service problems, and all third-party system errors, defects or problems that are within Supplier’s span of control. Supplier will proactively inform AT&T when an issue or
condition arises that may cause potential system anomalies and additional Trouble Tickets. 
  

	 	9.3.	AT&T Notification to Supplier 

 Self Service Support Portal 

 

	 	•	 	All tickets shall be reported through the Self Service Portal regardless of Severity. 

  

	 	•	 	Supplied will provide a Web-based support ticket system that allows AT&T resources to submit cases online, track case status, and access the Supplier’s Knowledgebase (KB). 


 

	 	•	 	New case alerts are delivered to the Supplier support team and routed according to severity of issue. 

  

	 	•	 	AT&T can access the support portal at the following URL: https://help.mobileiron.com 

  

	 	•	 	Individual user accounts will be created for all AT&T technical resources that require the ability to search the Supplier KB and/or submit new tickets for escalation. 


 

	 	•	 	In addition to the Self Service Portal, all urgent (Sev 1 and Sev 2) issues shall be reported by Phone at the following number: 1-877-819-3452. 


 

	 	•	 	When prompted for a customer account number, AT&T Mobility’s account number [* * *] will be used. 

  

	 	•	 	Calls received during weekend hours (6PM PT Friday through 6PM PT Sunday) will be handled by Supplier’s 24 x 7 tech support team which will engage the on-call technical support engineer to assist in resolving an
issue. 

 The following is the information to be submitted by AT&T where applicable when opening a ticket with Supplier.)

  

	 	•	 	Subject line to include “Customer Name”: Description of Issue 

  

	 	•	 	Description Field to include “[* * *]” which will trigger updates to be sent to the MSS SA Group Mailbox 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	•	 	Anyware Software Version and Fully Qualified Domain Name (FQDN) 

  

	 	•	 	Sentry version and FQDN 

  

	 	•	 	Exchange version 

  

	 	•	 	Device models and operating system 

  

	 	•	 	Supplier client software version 

  

	 	•	 	Screenshots of errors or issues 

  

	 	•	 	Steps taken to create issue 

  

	 	•	 	Ticket urgency 

  

	 	•	 	Business impact 

  

	 	•	 	Description of affected functionality 

  

	 	9.4.	Supplier Notification to AT&T 

 In the event that Supplier identifies an Incident,
Supplier is responsible for notifying AT&T within [* * *] to the AT&T NOC. AT&T shall track Incidents via a common Incident or Trouble Ticket number. Supplier shall provide a first response, first update and subsequent updates for each
Incident according to time periods described in table 10.5. 
 “Incident” is defined as any problem with the Service for which
AT&T requests support in conformance with this Appendix C. Any impact, regardless of how minor, to AT&T Customers will be considered as an outage/Incident and the Incident Management Process will be initiated. 

 

	 	9.5.	Incident Classifications 

 A distinction will be made between single-Customer issues and
issues affecting multiple Customers. Single-Customer issues will be reported through AT&T Customer Care. In the event of an incident affecting multiple Customers, AT&T will assign an initial SIR. AT&T assigns SIR based on the table
below: 
 For purposes of the table below: 
  

	 	•	 	The term “Response Time” means the time within which Supplier support personnel have (i) triaged the case, (ii) contacted AT&T, and (iii) begun initial troubleshooting. 


 

	 	•	 	The term “Plan of Action” means a plan under which Supplier (i) identifies what is known about the issue; (ii) describes what has been done to troubleshoot the issue; and (iii) describes next
steps. 

  

	 	•	 	During a troubleshooting session, both AT&T and Supplier personnel will be available to participate in joint troubleshooting calls to coordinate troubleshooting efforts. 


 

	 	•	 	Notwithstanding anything to the contrary in the column labelled, “Communication”, if the Parties are engaged in regular communication as part of joint troubleshooting efforts (e.g., conference calls), then
status updates will not be required during communication sessions.


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

									
	 Severity

Level
	  	 Definition
	  	 Response

Time
	  	 Corrective

Action Plan
	  	 Communication

		  	 •     A severity one (1) issue is a catastrophic production problem which may severely impact
AT&T’s production systems, or in which AT&T’s production systems are down or not functioning; loss of production data and no procedural work around exists; loss of ability to administer the system
	  	[* * *]	  	Supplier shall provide a plan of action within [* * *] after completion of initial troubleshooting session	  	 Every [* * *]
 (or such other interval as may be
agreed by the Parties)

		  	 •     A severity two (2) issue is a problem where AT&T’s system is functioning but in a severely
reduced capacity. The situation is causing significant impact to AT&T’s ability to deliver the service. The system is exposed to potential loss or interruption of service.
	  	[* * *]	  	Supplier shall provide an action plan for resolution within [* * *] after completion of the initial troubleshooting session between Supplier and AT&T in connection with a Severity 2 support ticket/escalation
request.	  	 Every [* * *]
 (or such other interval as may be
agreed by the Parties)

		  	 •     A severity three (3) issue is a medium-to-low impact problem which involves partial non-critical
functionality loss, i.e., one which impairs some operations but allows AT&T to deliver the service. This may be a minor issue with limited loss or no loss of functionality and issues in which there is an easy circumvention or avoidance by the
end user. This includes documentation errors.
	  	 Within
  

[* * *]
	  	Supplier shall provide an action plan for resolution upon request from AT&T, and in a mutually agreed timeframe	  	Every [* * *] (or such other interval as may be agreed by the Parties)
		  	A severity four (4) issue is for a general usage question or recommendation for a future product enhancement or modification. There is no impact on the quality, performance or functionality of the product	  	 Within
  

[* * *]
	  	Supplier shall provide an action plan for resolution upon request from AT&T and in a mutually agreeable timeframe.	  	Every [* * *] (or such other interval as may be agreed by the Parties)



  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	9.6.	Root Cause Analysis (RCA) 

 Supplier will provide written assessment of the root cause
of Sev1 incidents. The preliminary assessment is due within [* * *] Incident closure with the completed Root Cause Analysis (RCA) due within [* * *] days after Incident closure. 

10. Non-Performance and Related Escalation 

[* * *] a failure to meet the [* * *]. 
 11.
Disaster Recovery Continuity 
 For so long as [* * *] Supplier will maintain a disaster recovery (IT) plan [* * *] and provide a copy of
the disaster recovery plan to AT&T. 
 When deemed necessary by AT&T and, to the extent mutually agreed upon, the Supplier shall [* *
*] and [* * *] and [* * *] and [* * *] and [* * *] will have [* * *] and [* * *] until [* * *]. 
  

	 	11.1.	Disaster Recovery Testing 

 Supplier must be able to annually demonstrate its ability to
recover from a disaster in order to continue to meet its service performance and availability metrics by conducting annual internal testing of its ability to conform to its current Disaster Recovery Plan. Supplier shall conduct annual internal
testing and shall make its operations personnel available to discuss the results of such testing with AT&T, upon AT&T’s request. 

Supplier agrees to participate in such reasonable AT&T business continuity exercises as the Parties may agree as are designed to test the
effectiveness of communication, business process, and IT recovery systems, including the availability of Supplier to participate in a phone conference tabletop exercise which will demonstrate the ability of Supplier to communicate with AT&T
during an incident, and to provide feedback on internal plan activities and improvements. The results of any such exercises shall be Supplier’s Confidential Information. Upon reasonable request by AT&T in connection with such exercises,
Supplier will use reasonable efforts to obtain the participation of any of its third party suppliers in such phone conference tabletop exercise to the extent such suppliers are materially responsible for actions under Supplier’s Disaster
Recovery Plan. There will be no requirements in such exercises for Supplier equipment or actual mobilization of plan activities. Supplier will be given [* * *] written notice of an AT&T request to participate in such exercises, and such
participation shall not exceed two (2) three (3) hour exercises per year. AT&T tests will in no way be considered a Supplier internal test. 

12. Reporting 
 Supplier
shall meet quarterly with AT&T to review operations metrics reports compiled by Supplier and AT&T. Operational metrics will include service delivery as well as service assurance, and logistics operations. Reports should include, but not be
limited to, all performance metrics as well as other key operations performance indicators outlined below. 
  

	 	12.1.	Service Delivery 

  

	 	•	 	Number of complete orders received 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	•	 	Number of faulty orders received 

  

	 	•	 	Average time to respond to new order receipt 

  

	 	•	 	Average time spent processing orders 

  

	 	•	 	Number of orders successfully provisioned 

  

	 	•	 	Number of orders deemed faulty – causes 

  

	 	•	 	On-time-provisioning SLA met 

  

	 	•	 	Number of orders provisioned with delays – causes 

  

	 	•	 	Number of orders failed provisioning the first time – causes 

 12.2. Service Assurance

  

	 	•	 	Total Trouble Ticket Volume – Opened during calendar quarter 

  

	 	•	 	Total Trouble Ticket Tickets Resolved / Closed during the calendar quarter 

  

	 	•	 	Total Trouble Tickets Outstanding (i.e. open at close of business of last day of the quarter) 

  

	 	•	 	Breakdown by Severity 

  

	 	1.	Trouble Ticket Volume – Tickets opened during calendar quarter 

  

	 	2.	Avg. Response Time (only average initial response) 

  

	 	3.	Trouble Tickets Resolved / Closed during the calendar quarter 

  

	 	4.	Average Mean Time to Resolution (to be calculated as the time between ticket open and ticket resolved and will include time waiting on responses from partner and internal teams) 


 

	 	5.	Trouble Tickets Outstanding (i.e. open at close of business of last day of the quarter) 


12.3. Testing 
  

	 	•	 	Number of releases, major/minor/patch 

  

	 	•	 	Number of user stories per release 

  

	 	•	 	Number of defects outstanding per release 

  

	 	•	 	Number of defects opened during release testing 

  

	 	•	 	Number of re-opened defects per release 

  

	 	•	 	Performance, stress and load test metrics – trending and age reports (format to be mutually agreed) 

  

	 	•	 	Defects by category and severity – trending and age reports (format to be mutually agreed) 


12.4. Billing/Settlement 
  

	 	•	 	Number of discrepancies outstanding 

  

	 	•	 	Mean time to invoice 

  

	13.	Service Delivery Agreement 

 To the extent that AT&T and Supplier enter into a
separate service delivery agreement, such agreement will be designed to provide AT&T assurance of Supplier’s commitment to maintain high level of service delivery to AT&T’s Customers and will measure its performance and its
conformance to agreed Key Performance Indicators (KPIs) that will include, but not be limited to the following: 
  

	 	•	 	Average time to respond to new order receipt 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	•	 	Average time spent processing orders 

  

	 	•	 	Percentage of orders successfully provisioned 

  

	 	•	 	Percentage of orders deemed faulty – causes 

  

	 	•	 	On-time-provisioning metric met 

 The service delivery agreement will specify the operational
processes between AT&T and Supplier and Supplier’s service fulfillment process. The service delivery agreement will include agreed performance thresholds for service delivery KPIs and possible penalties for non-performance. 

Until the Service Delivery Agreement is in effect, the service fulfillment process target turnaround [* * *]. 

 

	14.	Technical Bridge 

 Supplier shall notify AT&T of any service interruptions within [*
* *] of becoming aware of the service impact. Notification should be made via e-mail to the distribution list ([* * *]) and include the following: 
  

	 	•	 	Description of the Outage 

  

	 	•	 	Estimated Time to Repair; if known 

  

	 	•	 	Supplier Case Number 

  

	 	•	 	Outage Bridge Phone Number and Pin; if applicable 

 AT&T may optionally initiate a bridge
for any outage lasting longer than [* * *], in order to keep informed real-time of resolution status. A request to join such bridge will be sent to Supplier via email to its duty manager. If no response from Supplier’s duty manager is received
within [* * *], AT&T will call the Supplier Tech Ops On-call at the number specified in the Ticket Escalation Path. 
  

	15.	Change Management – Maintenance 

  

	 	15.1.	Scheduled Maintenance/Scheduled Downtime 

 Supplier will notify AT&T by email no
less than [* * *] business days before a standard Scheduled Maintenance event. Any major Maintenance activity (e.g. Datacenter moves, connectivity changes) which requires any change on AT&T’s network or requires AT&T support will
require [* * *] week notification prior to the start of the work. AT&T will be deemed to accept the Supplier’s Scheduled Maintenance request unless AT&T responds at least 24 hours before the Maintenance is scheduled to begin. Supplier
will notify AT&T via email immediately prior to and after the Scheduled Maintenance is performed, or if Scheduled Maintenance is postponed or cancelled. Supplier will be available to join Technical Bridges during Scheduled Maintenance as
reasonably requested by AT&T. 
 Scheduled Maintenance will not exceed [* * *] hours of downtime per [* * *]. Supplier will notify
AT&T of Scheduled Down Time, which will occur during the Scheduled Maintenance window. Scheduled Down Time will not count against Availability until the [* * *] hours of Scheduled Down Time have been exceeded. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	15.2.	Maintenance Window 

 Supplier will perform Scheduled Maintenance and Scheduled Down Time
to the extent practicable weekdays 9 pm to 12 am Pacific time or on weekends. AT&T may at times request that Supplier close a maintenance window so that AT&T can perform maintenance. 

 

	 	15.3.	Emergency Maintenance 

 For emergency maintenance, Supplier shall notify AT&T as
soon as possible. The method of notification should be through the following e-mail distribution list: [* * *] and should include the requested information and appropriate Supplier contacts. Any Down Time resulting from Emergency Maintenance shall
be included as Down Time in the Availability calculation and reports, except where the Emergency Maintenance arises or is the result of AT&T’s or a Customer’s misuse of the Services, or force majeure events not within Supplier’s
Span of Control. 
  

	 	15.4.	Holiday Network Freeze 

 Except for critical activities, Supplier will not conduct any
major maintenance activities that could materially impact the availability of the AT&T MDM Solution during (i) AT&T’s holiday network freeze period (customarily targeted to be the period from Thanksgiving until January 15th of
the following year), or (ii) other holiday maintenance freeze periods (e.g. Halloween) or AT&T-branded-campaign maintenance freeze periods. AT&T will make its best effort to notify Supplier at least two weeks prior to any additional
maintenance freeze periods. 
  

	16.	Anti-Virus 

 Supplier shall use commercially reasonable efforts to deliver the Anyware
Software and Supplier Hosted AT&T MDM Solution without any material bugs, viruses, worms, Trojan horses, web bugs, time bombs, “spyware” or other harmful disruptive or invasive code or components. 

 

	17.	Anti-Spam 

 To the extent that Supplier provides an email service that would normally
screen incoming emails for Spam, Supplier shall provide a suite of Anti-Spam features to control spam messages, which are unsolicited commercial messages. This suite of Anti-Spam features includes: 

 

	 	•	 	Anti-Spoofing: Verify whether the originating server has registered a qualified host in any DNS server to eliminate spam sent by illegitimate servers. 


 

	 	•	 	Keyword checking of message body: Provides a comprehensive updatable list of keywords that are known to be used by spammers in the subject and in the body of the spam message. 


 

	 	•	 	Statistical text analysis of message body: Includes statistical text analysis specifically tuned for high spam detection rate. The algorithm rules are updated from time to time. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	18.	Security Testing 

 Prior to Commercial Launch of the [* * *] AT&T MDM Solution, the
Materials/Service will receive a Penetration Test (based on parameters and conducted at such times as mutually agreed by the Parties) performed by AT&T’s CSO or an AT&T selected 3rd
party security testing team. The results of any such test shall remain, at all times, Supplier Confidential Information. Supplier will provide commitments to close any Mutually Agreed Upon Severity 1 or Severity 2 bugs/defects/gaps detected by this
security audit/test prior to Commercial Launch and provide regular updates on the progress to closure of any bugs/defects/gaps identified. 

For so long as [* * *] Supplier must be able to annually demonstrate its ability to continue to meet its service performance and availability
metrics by participating in / responding to such scheduled security tests (based on jointly determined parameters) every 3-6 months. Supplier will be given [* * *] of AT&T’s intent to test and the timing of tests. Supplier is expected to
ensure its systems are secure on an ongoing basis. Supplier shall make its operations personnel available to discuss the results of such internal tests at such times as AT&T may reasonably request. Should AT&T at its own discretion decide
not to perform a schedule semi-annual Penetration Test, that in no way restricts AT&T’s ability to schedule an emergency PenTest, as may be reasonably appropriate in response to trouble tickets. The results of all penetration and security
tests (scheduled or emergency) shall remain, at all times, Supplier Confidential Information. 
  

	19.	Network / Architecture Diagram 

 Supplier shall provide to AT&T a network /
architecture diagram to include connectivity details to AT&T’s network as well as Supplier configurations. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 35 









 Amendment No. 20100106.054.S.001.A.012 

 
 Appendix D - Supplier’s Terms of Use 

MOBILE IRON, INC. 

ANYWARE BY MOBILEIRONTM 

EVALUATION AGREEMENT AND TERMS OF USE (TOU) FOR SOFTWARE-AS-A-SERVICE (SAAS) PRODUCTS 

(version 2014-02-07) 
 PLEASE READ THE
FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING ANY SAAS PRODUCT (DEFINED BELOW). THE TERMS AND CONDITIONS OF THIS EVALUATION AGREEMENT AND TERMS OF USE (TOU) FOR SOFTWARE-AS-A-SERVICE (SAAS) PRODUCTS GOVERN YOUR RIGHTS TO SAAS PRODUCTS,
SOFTWARE (DEFINED BELOW), RELATED SERVICES (DEFINED BELOW) AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) TO BE SUPPLIED BY MOBILE IRON, INC., HEREUNDER. 

IF YOU ARE AN EMPLOYEE OF OR CONSULTANT OR CONTRACTOR TO AN ENTITY IDENTIFIED IN THE FORM COMPLETED ON THE PREVIOUS PAGE, YOUR AGREEMENT TO THESE TERMS WILL
BE DEEMED TO BE THE AGREEMENT OF THAT ENTITY IDENTIFIED (“CUSTOMER”) AND YOU AND THE CUSTOMER REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY OR HAVE BEEN PROVIDED THE AUTHORITY TO BIND THE CUSTOMER TO THE TERMS AND CONDITIONS OF THIS
AGREEMENT. 
 MOBILE IRON, INC., A DELAWARE CORPORATION (“MOBILEIRON”) IS ONLY WILLING TO GRANT CUSTOMER ACCESS TO THE SAAS PRODUCTS,
SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) ONLY UPON THE CONDITION THAT CUSTOMER ACCEPTS ALL THE TERMS CONTAINED HEREIN. BY CLICKING “ACCEPT” THE CUSTOMER ACCEPTS
ALL OF THE TERMS OF THIS AGREEMENT. IF YOU OR CUSTOMER DO NOT AGREE TO (OR CANNOT COMPLY WITH) ALL OF THE TERMS OF THIS AGREEMENT, THEN PLEASE CLICK “DECLINE” AND NEITHER YOU NOR THE CUSTOMER WILL BE AUTHORIZED TO ACCESS OR USE THE SAAS
PRODUCTS, SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE). 
 IF YOU OR CUSTOMER ARE
DEEMED TO HAVE ORDERED SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND/OR OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE), MOBILEIRON’S ACCEPTANCE IS EXPRESSLY CONDITIONAL ON ASSENT TO THESE TERMS TO THE
EXCLUSION OF ALL OTHER TERMS (SPECIFICALLY INCLUDING ANY NEW OR DIFFERENT TERMS CONTAINED IN CUSTOMER’S PURCHASE ORDER). IF THESE TERMS ARE CONSIDERED AN OFFER BY THE CUSTOMER, ACCEPTANCE IS EXPRESSLY LIMITED TO THESE TERMS. WRITTEN APPROVAL IS
NOT A PREREQUISITE TO THE VALIDITY OR ENFORCEABILITY OF THIS AGREEMENT AND NO SOLICITATION OR ANY SUCH WRITTEN APPROVAL BY OR ON BEHALF OF MOBILEIRON SHALL BE CONSTRUED AS AN INFERENCE TO THE CONTRARY. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 36 









 Amendment No. 20100106.054.S.001.A.012 

 
 NOTWITHSTANDING ANYTHING ELSE STATED HEREIN, IF CUSTOMER AND MOBILEIRON HAVE EXECUTED A
WRITTEN AGREEMENT FOR THE ACCESS TO OR USE OF THE SAAS PRODUCTS, SOFTWARE, RELATED SERVICES AND OTHER SOFTWARE (AS APPLICABLE), PRODUCTS (AS APPLICABLE), AND SERVICES (AS APPLICABLE) (“SIGNED AGREEMENT”), THEN THE TERMS OF THE
SIGNED AGREEMENT SHALL GOVERN AND CONTROL AND THIS AGREEMENT SHALL HAVE NO EFFECT. 
 This Evaluation Agreement and TOU for SaaS Products includes the
following attachments which are incorporated herein by reference: 
  

	 	A.	Service Level Agreement 

  

	 	B.	Hardware Terms & Conditions (as applicable) 

  

	 	C.	SaaS Product International Terms & Conditions (as applicable) 

 This Evaluation Agreement and TOU for
SaaS Products is entered into as of the earlier of the date that Customer accepts the terms herein or first accesses or uses any SaaS Product (the “Effective Date”). 

MobileIron and Customer hereby agree as follows: 

1. Certain Definitions. For purposes of this Agreement: 

“Actual Device Count” means the actual number of devices that are registered with the applicable SaaS Product. 

“Agreement” means the Evaluation Agreement and TOU for SaaS Products, the attachments and exhibits hereto, and any terms
incorporated herein by reference. 
 “Authorized Reseller” means any authorized reseller of any SaaS Product that validly
sells Customer one or more subscriptions to a SaaS Product subject to the terms and conditions of this Agreement. 
 “Customer
Affiliate” means any entity Controlling, Controlled by or under common Control with Customer. 
 “Customer Data”
means any data, information, applications, or other electronic items originated by Customer that Customer submits to any SaaS Product. 

“Control” and its grammatical variants means: (i) a general partnership interest in a partnership; or (ii) the
beneficial ownership of a majority of the outstanding equity entitled to vote for directors; or (iii) the power to direct or cause the direction of the management and policies of such entity whether by contract or otherwise. 

“Customer Representative” means any Customer Affiliate and any employee or contractor of Customer (and/or any Customer
Affiliate) to whom Customer (and/or any Customer Affiliate) provides access to any SaaS Product and/or, as applicable, any Software (or any component of the foregoing) for use on behalf of and for the benefit of Customer (and/or any Customer
Affiliate) and for Customer’s (and/or any Customer Affiliate’s) internal business purposes, subject to all the terms and conditions of this Agreement. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 37 









 Amendment No. 20100106.054.S.001.A.012 

 
 “Documentation” means the written and/or electronic end
user or technical documentation pertaining to the applicable SaaS Product that is provided by MobileIron to Customer together with the access to such SaaS Product. 

“Licensed Device Count” means the maximum number of registered devices that Customer may have at any time that are managed
and/or monitored by the applicable SaaS Product, which maximum number shall be based on the subscription fees paid by Customer as identified on the relevant Product Schedule. For the avoidance of doubt, registered devices are those devices that have
loaded Device Software and have not been retired (meaning unregistered). 
 “Malicious Code” means any code that is
designed to harm, or otherwise disrupt in any unauthorized manner, the operation of a recipient’s computer programs or computer systems or destroy or damage recipient’s data in an unauthorized manner. For clarity, Malicious Code shall not
include standard routines in any SaaS Product or portion thereof that are intended to delete data and are implicit in the standard functionality of any SaaS Product or portion thereof, or any software bugs or errors handled through support or
maintenance, or any license key or other equivalent code that might limit the functionality or scope of the use of any SaaS Product or portion thereof to the scope of the subscription and/or license (as applicable) purchased by Customer hereunder.

 “MobileIron Hardware” means any MobileIron-branded hardware that MobileIron furnishes directly to Customer or through an
Authorized Reseller for distribution to Customer. 
 “Personal Information” means Customer Data relating to an identified
or identifiable individual, including without limitation, geo-location information or a persistent identifier that may be used to identify or contact an individual. 

“Price Lists” means the then-current price lists of MobileIron that identify MobileIron’s generally available software,
products and services. 
 “Product Schedule” means one or more of the following applicable documents that identifies the
SaaS Product and/or hardware and/or software products and services licensed or sold (as applicable) to Customer hereunder and the applicable licensing parameters, including the Licensed Device Count, Subscription Term, and pricing and payment terms
relating to the provision of the applicable SaaS Product, MobileIron Hardware (if any), and/or other MobileIron or third party products or services (if any): (i) a product schedule mutually approved by the parties; or (ii) a MobileIron
invoice, quote, online order form, or any other MobileIron ordering document that references this Agreement, where subscriptions, licenses, products or services are purchased from MobileIron directly; or (iii) an Authorized Reseller invoice or
ordering document agreed to between Customer and Authorized Reseller, where subscriptions, licenses, products or services are purchased through an Authorized Reseller. Multiple Product Schedules may apply if subscriptions, licenses, products, or
services are purchased at different times, provided that, unless expressly stated otherwise in a mutually agreed upon Product Schedule, the terms specified in one Product Schedule shall be relevant only to the specific subscriptions, licenses,
products or services listed on such Product Schedule. 
 “Related Services” means all services (other than the provision of
a SaaS Product) to be provided by MobileIron to Customer hereunder as set forth in this Agreement or any Product Schedule, including any professional services and/or Support and Maintenance Services. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
 38 









 Amendment No. 20100106.054.S.001.A.012 

 
 “SaaS Product” means one or more mobile enterprise
management services and/or applications enabled by access to the mobile enterprise management software solution hosted by MobileIron and use of the Software related thereto. 

“Software” means the object code version of MobileIron’s proprietary computer programs delivered to Customer hereunder
for use in connection with any SaaS Product, including the device-side software used on devices registered to any SaaS Product (“Device Software”) and any connector software and/or any other server-side software (e.g. MobileIron
Sentry Software/virtual appliance/machine) (collectively, the “Premise Software”), each of which may be delivered to Customer hereunder for use in connection with any SaaS Product, and any Documentation, backup copies and updates,
upgrades, maintenance releases, or bug fixes to any of the foregoing provided to Customer hereunder. 
 “Subscription Term”
means, with respect to a SaaS Product, the term of the subscription identified on the applicable Product Schedule. 
 “Support and
Maintenance Services” has the meaning set forth in Attachment A. 
 2. Evaluation & Beta Access Terms.  

a. Evaluation of Initial SaaS Product. If Customer is being provided access to the SaaS Product for evaluation purposes, the evaluation period shall be
thirty (30) days; provided, however that the evaluation period may be extended up to ninety (90) days upon written authorization by MobileIron. Any such evaluation period shall commence on the date that MobileIron delivers to Customer all
relevant access data (e.g., the connector code and the URL and information necessary for Customer to access and use such SaaS Product). 
 b. Terms
Specific to Evaluation or Beta Access. For any evaluation described above in subsection (a) and any other evaluation or beta access of any SaaS Product provided to Customer after the Effective Date (except as may be otherwise agreed in a
separate evaluation or beta agreement), the terms applicable to a SaaS Product shall apply equally to evaluation or beta access of such SaaS Product except for the following different or additional terms which shall apply (notwithstanding any
contrary term specified in any other section of this Agreement): (i) the right to access and use evaluation or beta versions of any SaaS Product is limited to the evaluation or beta term permitted by MobileIron (or its Authorized Reseller, as
applicable) and only for the limited purpose of evaluating such SaaS Product and establishing Customer’s desire to purchase subscriptions to such SaaS Product; and (ii) Customer represents that it is a bona fide potential customer of such
SaaS Product that is evaluating whether to purchase and/or license such SaaS Product for deployment in its own business and not for competitive or other purposes; (iii) the evaluation or beta access and use is provided “AS IS” without
any warranty of any kind; and (iv) Customer shall not be entitled to any service level commitments or any support or maintenance services, including any Support and Maintenance Services, for the evaluation or beta access of any SaaS Product;
(v) MobileIron disclaims all warranties, indemnities, obligations, and other liabilities in connection with any evaluation or beta access or use of a SaaS Product; (vi) MobileIron (or its Authorized Reseller) may terminate the evaluation
or beta access upon at least five (5) days prior written notice to Customer and require Customer to promptly return 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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any evaluation or beta copies of the Software (as applicable) and remove all copies of such Software (as applicable) from its systems and devices unless Customer has purchased a subscription to
the applicable SaaS Product prior to such termination; and (vii) within ten (10) days following written request of MobileIron, Customer shall have an authorized representative certify that Customer has so returned and removed all such
Software (as applicable). 
 c. Termination. If Customer enters into any Product Schedule for a SaaS Product prior to, or within thirty
(30) days after, the expiration or termination of the evaluation period described above in subsection (a), the Subscription Term for such SaaS Product shall commence in accordance with Section 3 below. If Customer does not
enter into any Product Schedule for a SaaS Product within such time period, this Agreement shall terminate. 
 3. Subscription Terms. 

a. Commencement of Subscription. The Subscription Term for a SaaS Product shall commence on the date that Customer enters into a Product Schedule for
such SaaS Product, if Customer has previously evaluated such SaaS Product, or the date that MobileIron delivers to Customer all relevant access data, if Customer has not previously evaluated such SaaS Product. A Subscription Term shall continue for
the initial Subscription Term specified in the relevant Product Schedule, except as terminated earlier in accordance with this Agreement. 
 b.
Renewals. Except as otherwise specified in the applicable Product Schedule, the subscription for a SaaS Product shall automatically renew for additional periods equal to the expiring Subscription Term or one year (whichever is shorter),
unless either party gives the other (or Customer provides the Authorized Reseller, as applicable) notice of non-renewal at least thirty (30) days before the end of the applicable Subscription Term. Additionally, where required by
Customer’s internal policies, Customer shall issue a purchase order either to MobileIron (or its Authorized Reseller, as applicable) for such renewal Subscription Term. The per-device pricing for a subscription to a SaaS Product during any
renewal Subscription Term shall be the same as that during the prior Subscription Term, unless MobileIron (or its Authorized Reseller, as applicable) has given Customer notice of a pricing increase at least thirty (30) days before the end of
such prior Subscription Term, in which case the pricing increase shall be effective upon renewal. 
 4. Rights of Access and Use. Subject to the
terms and conditions of this Agreement, during the applicable Subscription Term, MobileIron grants to Customer a non-exclusive, non-transferable and non-sublicensable right for Customer and Customer Representatives to: (i) access and use the
applicable SaaS Product; (ii) to install, copy and use Premise Software in connection with the applicable SaaS Product on systems and equipment owned by, controlled by or managed on behalf of Customer (and/or any Customer Affiliate); and
(iii) to install, copy and use Device Software in connection with the applicable SaaS Product on mobile devices used by Customer Representatives, each solely for Customer’s (and/or any Customer Affiliate’s) internal business purposes,
and solely in accordance with the applicable Documentation. Customer may also maintain a reasonable number of copies of the applicable Software on its systems for backup and recovery purposes. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 5. Restrictions. As a condition of the rights granted in Section 4,
Customer shall not itself, and shall not authorize or permit any Customer Representative or any other third party, to: (i) use the applicable SaaS Product, Software or any portion of the foregoing in excess of or beyond the applicable
Subscription Term, Licensed Device Count, the feature set(s), server counts, site(s), and/or other restrictions/limitations described in this Agreement or in the applicable Product Schedule; or (ii) distribute, sell, license, provide or
otherwise make available any SaaS Product, Software or any portion of the foregoing to third parties except to Customer Representatives as expressly provided herein; or (iii) use any SaaS Product, Software or any portion of the foregoing to
perform services for, or otherwise on behalf of, third parties, whether on a service bureau, SaaS, time sharing basis or otherwise except as otherwise expressly provided herein; or (iv) use any SaaS Product, Software or any portion of the
foregoing to store or transmit infringing, libelous, other unlawful or tortious material, or other material in violation of any third party privacy or other rights; or (v) interfere with or disrupt the integrity or performance of any SaaS
Product, Software or any portion of the foregoing or any third party data contained therein; or (vi) use any Software or any portion thereof on equipment, products, or systems not identified in Documentation; or (vii) modify any SaaS
Product, Software or any portion of the foregoing or create derivative works based upon any SaaS Product, Software or any portion of the foregoing; or (viii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce any SaaS
Product, Software or any portion of the foregoing to human-readable form, except and only to the extent any foregoing restriction is prohibited by applicable law; or (ix) use any SaaS Product, Software or any portion of the foregoing in any way
that is in violation of any applicable laws; or (x) alter or remove any proprietary notices or legends contained on or in any SaaS Product, Software or any portion of the foregoing; or (xi) copy or use any SaaS Product, Software or any
portion of the foregoing, except as expressly authorized by this Agreement; or (xii) release, publish, and/or otherwise make available to any third party the results of any performance, functional or security evaluation of any SaaS Product,
Software or any portion of the foregoing without the prior written approval of MobileIron; or (xiii) defeat or circumvent any controls of any SaaS Product, Software or any portion of the foregoing places on the number of users supported; or
(xiv) recreate, in whole or in part, any database included within any SaaS Product, Software or any portion of the foregoing based on queries to such database. Software may contain or be provided with open source libraries, components,
utilities and other open source software (collectively, “Open Source”), which Open Source may have applicable license terms as identified on a website designated by MobileIron or otherwise provided with the applicable Software or
Documentation. Notwithstanding anything to the contrary herein, use of the Open Source shall be subject to the applicable Open Source license terms and conditions to the extent required by the applicable licensor (which terms shall not restrict the
license rights granted to Customer hereunder but may contain additional rights). 
 6. Customer Responsibilities. Customer shall: (i) be
responsible and liable for any action or inaction of Customer Representatives that is in breach of this Agreement; and (ii) be solely responsible for the accuracy, quality, integrity and legality of Customer Data and of the means by which
Customer (and 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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Customer Representatives) acquire, upload, transmit and process Customer Data; and (iii) use commercially reasonable efforts to prevent unauthorized access to or use of any SaaS Product, and
notify MobileIron promptly of any such unauthorized access or use; and (iv) make such disclosures, obtain such consents, provide such choices, implement such safeguards and otherwise comply with any applicable law, rule or regulation regarding
the collection, access to, use, storage, disclosure, transfer or other processing (“Process” or “Processing”) of Personal Information of any individual whom Customer authorizes to use or access any SaaS Product or
Software; and (v) be responsible for obtaining and maintaining appropriate equipment and ancillary services needed to connect to, access or otherwise use the applicable SaaS Product, including, without limitation, computers, computer operating
systems and web browsers. 
 7. Service Levels, Professional Services, Supplemental MobileIron Products and Third Party Products. 

a. Service Levels. Subject to the terms and conditions of this Agreement, during the applicable Subscription Term, MobileIron shall meet the service
levels set forth on Attachment A. 
 b. Professional Services. Customer may order standardized professional services that are identified
on the applicable Price List and described in a standardized statement of work published by MobileIron (“Standard SOW”) or the parties may agree to customized professional services related to the Software as set forth in a
mutually-agreed statement of work (“Custom SOW”), which Standard SOW and/or Custom SOW are hereby incorporated by reference herein. All such professional services delivered by MobileIron shall be subject to the terms and conditions
of this Agreement, regardless of whether the applicable Product Schedule, Standard SOW or Custom SOW expressly references this Agreement. 
 c.
Supplemental MobileIron Products. Customer may desire to order supplemental MobileIron products or services as identified on the applicable Price List (“Supplemental MobileIron Products”). If Customer purchases a subscription
to any Supplemental MobileIron Products from MobileIron directly or through Authorized Resellers, Customer acknowledges and agrees that the Supplemental MobileIron Products shall be deemed a SaaS Product and, except as otherwise expressly set forth
herein, subject to the same terms and conditions applicable to other SaaS Products. 
 d. Third Party Products. MobileIron resells licenses to
certain third party software or services as identified on the applicable Price List (“Third Party Products”), which products are subject to separate agreements with the applicable third party suppliers (“Third Party Product
Terms”). Third Party Product Terms are available for review at http://www.mobileiron.com/legal/thirdpartyterms (or other URL designated by MobileIron) or, if applicable, are negotiated and executed by and between the applicable
third party supplier and Customer. If Customer purchases any Third Party Products, Customer acknowledges and agrees that it is bound by the applicable Third Party Product Terms. For purchases of Third Party Products directly from MobileIron, the
payment-related terms applicable to a SaaS Product shall apply equally to the Third Party Products. Except as otherwise expressly set forth in this subsection (d), this Agreement shall not apply to the Third Party Products and Customer


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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acknowledges and agrees that MobileIron disclaims all warranties, indemnities, obligations, and other liabilities in connection with any Third Party Product. If support and maintenance is offered
for a specific Third Party Product and Customer purchases directly from MobileIron, MobileIron’s sole and exclusive obligation is to distribute any applicable Third Party Product error correction, update, upgrade and other release provided to
MobileIron for customers purchasing support and maintenance and/or to provide any first-line technical support as described in MobileIron’s published documentation for such support and maintenance offering. IN NO EVENT SHALL MOBILEIRON’S
LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY THIRD PARTY PRODUCT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR OTHERWISE, (I) EXCEED THE AMOUNTS RECEIVED BY MOBILEIRON FOR THE APPLICABLE THIRD
PARTY PRODUCT AND (II) WITH RESPECT TO THE SUPPORT AND MAINTENANCE SERVICES RELATED THERETO (IF ANY), EXCEED ANY AMOUNTS RECEIVED BY MOBILEIRON FOR THE APPLICABLE SUPPORT AND MAINTENANCE SERVICES IN THE THEN-CURRENT TERM. 

8. Tracking; Device Count Increases; Reporting; Invoice. If, at any time during any Subscription Term, the Actual Device Count exceeds the then-current
Licensed Device Count for a specific SaaS Product or if Customer wishes to increase the Licensed Device Count for a specific SaaS Product, Customer shall promptly notify MobileIron (or its Authorized Reseller) and pay the applicable incremental
subscription fees, and after the relevant payment has been received, the Licensed Device Count for the applicable SaaS Product shall be amended to reflect this change. Customer acknowledges that MobileIron, as a provider of a SaaS Product, has
information regarding the Actual Device Count, and as such, MobileIron and/or its Authorized Resellers (to which MobileIron may disclose such information) may invoice Customer, and Customer shall pay such valid or as a condition of downloading
invoice, if the Licensed Device Count is below the Actual Device Count for any SaaS Product. Unless otherwise mutually agreed in writing, the fees charged to Customer for the additional licenses, device counts and services shall be based on
MobileIron’s then-current price list. 
 9. Indemnity. Subject to the terms herein, MobileIron shall, at its cost and expense, (i) defend,
or at its option settle, any claim brought against Customer, Customer Representatives, and their respective directors, officers and employees (“Customer Indemnitee(s)”) by a third party alleging that any use of a SaaS Product or any
Software infringes or violates any third party intellectual property right, and (ii) pay, indemnify and hold Customer Indemnitees harmless from any settlement of such claim or any damages awarded to such third party as a result of such claim,
provided that Customer Indemnitee(s): (a) give MobileIron prompt written notice of any such claim; and (b) permit MobileIron to solely control and direct the defense or settlement of any such claim, provided MobileIron shall not settle any
claim in a manner which requires Customer to admit liability or pay money without Customer’s prior written consent; and (c) provide MobileIron all reasonable assistance in connection with the defense or settlement of any such claim, at
MobileIron’s cost and expense. Customer may participate in the defense and settlement at Customer’s sole expense. If such a claim occurs, or in MobileIron’s opinion is reasonably likely to occur, MobileIron, at its expense and at its
sole discretion, may, in addition to its indemnification obligations hereunder: (1) procure the right to allow Customer to continue to use the applicable SaaS Product (or Software, as applicable), or (2) modify or replace the


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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applicable SaaS Product (or Software, as applicable) or infringing portions thereof to become non-infringing, or (3) if neither (1) nor (2) is commercially practicable, terminate
Customer’s use of the affected portion of the applicable SaaS Product (or Software, as applicable) and refund any pre-paid, unused subscription fees paid to MobileIron for the unused period of any such terminated Subscription Term.
Notwithstanding the foregoing, MobileIron shall have no obligations under this Section to the extent any claim is based upon or arises out of use of (aa) the applicable SaaS Product (or Software, as applicable) not in accordance with the
applicable Documentation or outside the scope of the rights granted under this Agreement; and/or (bb) any combination or use of the applicable SaaS Product with third party services, equipment, products or systems, to the extent that such claim
is based on such combination or use; and/or (cc) damages attributable to the value of the use of a non-MobileIron product or service. 
 Subject to the
terms herein, Customer shall, at its cost and expense, (I) defend, or at its option settle, any claim brought against MobileIron, its affiliates, and their respective directors, officers and employees (“MobileIron
Indemnitee(s)”) by a third party alleging that the Customer Data or Customer’s use of any SaaS Product or any Software is in violation of this Agreement, infringes, misappropriates, or violates the intellectual property or other
proprietary rights or violates applicable law, and (II) pay, indemnify and hold MobileIron Indemnitees harmless from any settlement of such claim or any damages awarded to such third party as a result of such claim, provided that MobileIron
Indemnitee(s): (x) gives Customer prompt written notice of any such claim; (y) permits Customer to solely control and direct the defense or settlement of any such claim, provided Customer shall not settle any claim which settlement terms
requires MobileIron to admit liability or pay money without MobileIron’s prior written consent; and (z) provides Customer all reasonable assistance in connection with the defense or settlement of any such claim, at Customer’s expense.
The remedies set forth in this Section constitute the indemnitees’ sole and exclusive remedies, and indemnitor’s entire liability, with respect to claims described in this Section. 

10. Ownership. The Software is licensed and not sold. MobileIron and its licensors shall own and retain all right, title, and (except as expressly
licensed hereunder) interest in and to all SaaS Products, Software, all copies or portions of the foregoing, and any derivative works of the foregoing (by whomever created). There are no implied licenses granted by MobileIron under this Agreement.
All suggestions or feedback provided by Customer or its employees, contractors or other agents (including Customer Representatives) to MobileIron or its Authorized Resellers with respect to any SaaS Product or Software shall be MobileIron’s
property and deemed Confidential Information of MobileIron, and Customer hereby assigns the same to MobileIron. As between the parties, Customer exclusively owns all right, title and (except as expressly licensed hereunder) interest in and to all
Customer Data. In connection with the normal operation of a SaaS Product, MobileIron compiles and has access to aggregated data (such as product or feature usage, device metrics/metadata and/or mobile application usage), which is anonymized and
aggregated so that it does NOT and cannot contain any information identifiable or attributable to any individual or Customer (“Aggregated Anonymous Data”). Customer agrees that MobileIron shall have the right to use, store, analyze,
and disclose such Aggregated Anonymous Data. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 11. Term; Termination. 

a. Term. The term of this Agreement shall commence on the Effective Date and shall continue until all Subscription Terms (including any renewals) for
all SaaS Products have expired or terminated, unless earlier terminated as expressly set forth herein. 
 b. Termination for Cause. This Agreement
may be terminated by a party: (i) upon thirty (30) days written notice, if the other party materially breaches any provision of this Agreement and such breach remains uncured after such thirty (30) day notice period expires; or
(ii) effective immediately, if the other party ceases to do business, or otherwise terminates its business operations without a successor; or (iii) effective immediately, if the other party becomes insolvent or seeks protection under any
bankruptcy, receivership, trust deed, creditors arrangement, composition or comparable proceeding, or if any such proceeding is filed against it and not dismissed within ninety (90) days. 

c. Effect of Expiration or Termination. (I) Upon any termination or expiration of this Agreement: (i) all Subscription Terms and access,
rights and licenses granted to Customer hereunder shall terminate; and (ii) Customer shall cease using all SaaS Products and Software; and (iii) Customer shall destroy (or at MobileIron’s option, return) all copies of any Software;
and (iv) upon written request of a party, the other party shall return to such party all Confidential Information (excluding Customer Data which is addressed below) of such party in its possession or control. (II) With respect to Customer
Data, at Customer’s request, if received within thirty (30) days of any expiration or termination of the Agreement: (i) MobileIron shall permit Customer to access a SaaS Product solely to the extent necessary for Customer to retrieve
applications uploaded to such SaaS Product by Customer; and (ii) MobileIron shall make available to Customer for download a file of Customer Data in comma separated value (.csv) format along with attachments in their native format. After such
thirty (30) day period, MobileIron shall have no obligation to maintain or provide any of Customer Data and shall thereafter, unless legally prohibited, delete all of Customer Data in MobileIron’s possession or control. (III) Upon any
termination of this Agreement by Customer for cause, MobileIron shall refund to Customer any prepaid, unused subscription fees paid to MobileIron for the unused period of all terminated Subscription Terms. Upon termination or expiration, Sections
1, 2(b), 5, 7(b), 7(c), 7(d), 8, 9, 10, 11, 12, 13 (which shall survive for three (3) years), 14 and 15, and all liabilities that accrue prior to
termination or expiration shall survive and remain in effect. 
 12. Limited Warranties; Disclaimers.  

a. SaaS Product Warranty. MobileIron warrants to Customer that the applicable SaaS Product (and any applicable Software) shall perform materially in
accordance with the Documentation. Customer must notify MobileIron of any warranty deficiencies with a SaaS Product (or any applicable Software) within thirty (30) days from provision of deficient SaaS Product in order to receive any warranty
remedy for such deficiency. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient SaaS product (or deliver new applicable Software), provided that if correction or
re-performance in compliance with this warranty 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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(or re-delivery) is not possible or practical, Customer shall be entitled to either (i) a pro-rata refund of subscription fees paid to MobileIron for such deficient SaaS Product (or
applicable Software), or (ii) terminate the applicable Subscription Term and obtain a refund of the prepaid, unused subscription fees paid to MobileIron for the unused period of any such terminated Subscription Term. 

b. Related Services Warranty. MobileIron warrants to Customer that all Related Services provided hereunder by MobileIron shall be professional,
workmanlike and performed in a manner conforming to generally accepted industry standards and practices for similar services. Customer must notify MobileIron of any warranty deficiencies for Related Services within thirty (30) days from
performance of the deficient Related Service in order to receive any warranty remedy for such deficiency. For any breach of the forgoing warranty, Customer’s exclusive remedy shall be for MobileIron to correct or re-perform such deficient
Related Services, provided that if correction or re-performance in compliance with this warranty is not possible or practical, Customer shall be entitled to a refund of any relevant fees paid to MobileIron for such deficient Related Services. 

c. Hardware Limited Warranty. If Customer has ordered and received MobileIron Hardware from MobileIron or an Authorized Reseller, the warranty and
remedies described in Attachment B shall apply. 
 d. Mutual Warranties. Each party represents and warrants that (i) it has the
legal power to enter into this Agreement, and (ii) it shall not intentionally transmit to the other party or store on any SaaS Product any Malicious Code. If any Malicious Code is transmitted by one party to the other, such other party may
remove and return such code to the party that delivered it. 
 e. Restrictions. The express warranties specified above do not apply if the applicable
SaaS Product, Software, Related Services, MobileIron Hardware, or any portion thereof: (i) has been altered, except by or on behalf MobileIron; (ii) has not been used, installed, operated, repaired, or maintained in accordance with this
Agreement and/or Documentation; (iii) has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; (iv) is used on equipment, products, or systems not meeting specifications identified by MobileIron in the
applicable Documentation or (v) is licensed, for beta, evaluation, or testing purposes or with respect to MobileIron Hardware, is sold as a refurbished unit. Additionally, the warranties set forth herein only apply when notice of a warranty
claim is provided to MobileIron within the applicable warranty period specified herein and do not apply to any bug, defect or error caused by or attributable to software or hardware not supplied by MobileIron. 

f. Disclaimer. EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, NEITHER PARTY PROVIDES ANY WARRANTIES OF ANY KIND WITH RESPECT TO ANY
SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 13. Confidentiality. “Confidential Information” means any
non-public data, information and other materials regarding the products, software, services, or business of a party (and/or, if either party is bound to protect the confidentiality of any third party’s information, of a third party) provided by
one party (“Disclosing Party”) to the other party (“Receiving Party”) after the Effective Date in connection with this Agreement where such information is marked or otherwise communicated as being
“proprietary” or “confidential” or the like, or where such information should, by its nature or circumstances of disclosure, be reasonably considered to be confidential and/or proprietary. The parties agree that, without limiting
the foregoing, (a) Customer Data shall be deemed the Confidential Information of Customer, and (b) the SaaS Products, Software and components of the foregoing (and any performance data, benchmark results, and technical information relating
to the foregoing), the Documentation, and MobileIron’s pricing information (set forth in a Product Schedule, Price List or otherwise) shall be deemed the Confidential Information of MobileIron. Notwithstanding the foregoing, Confidential
Information shall not include information that: (i) is already known to the Receiving Party without restriction as to disclosure prior to disclosure by the Disclosing Party; (ii) becomes publicly available without fault of the Receiving
Party; (iii) is rightfully obtained by the Receiving Party from a third party without restriction as to disclosure, or is approved for release by written authorization of the Disclosing Party; or (iv) is independently developed or created
by the Receiving Party without use of the Disclosing Party’s Confidential Information as evidenced by contemporaneous written records. Except as otherwise expressly authorized herein, the Receiving Party agrees to: (x) use the Confidential
Information of the Disclosing Party only to perform hereunder (including providing the features and services associated with the normal use of the applicable SaaS Product and Software) or exercise rights granted to it hereunder; (y) treat all
Confidential Information of the Disclosing Party in the same manner as it treats its own similar proprietary information, but in no case shall the degree of care be less than reasonable care; and (z) disclose the Disclosing Party’s
Confidential Information only to those employees, contractors or other agents of the Receiving Party who have a need to know such information for the purposes of this Agreement, provided that any such employee, contractor or other agent shall be
subject to obligations of non-use and confidentiality with respect to such Confidential Information at least as restrictive as the terms of this Agreement, and the Receiving Party shall remain liable for any non-compliance of such employee,
contractor or other agent with the terms of this Agreement. Notwithstanding the provisions of this Section, the Receiving Party may disclose the Disclosing Party’s Confidential Information as required by any court or other governmental body or
as otherwise required by law or regulation to be disclosed, provided, however, that the Receiving Party shall provide written notice to the disclosing party promptly to enable the Disclosing Party to seek a protective order or otherwise prevent
disclosure of such Confidential Information. 
 14. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR ANY
BREACHES BY CUSTOMER OF OR FOR CUSTOMER’S LIABILITY ARISING OUT OF SECTION 5 (‘RESTRICTIONS’) OR SECTION 9 (‘INDEMNITY’): (a) IN NO EVENT SHALL CUSTOMER OR MOBILEIRON OR MOBILEIRON’S SUPPLIERS
BE LIABLE TO THE OTHER PARTY FOR ANY LOST REVENUE, PROFIT, LOST OR DAMAGED DATA, OR BUSINESS INTERRUPTION, OR FOR ANY SPECIAL, INDIRECT, 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE ANY SAAS PRODUCT, SOFTWARE, RELATED SERVICES, MOBILEIRON HARDWARE OR OTHERWISE IN CONNECTION WITH THIS
AGREEMENT (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT OR OTHERWISE), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (b) IN NO EVENT SHALL THE AGGREGATE LIABILITY OF CUSTOMER OR MOBILEIRON ARISING OUT
OF OR RELATED TO THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, THE USE OF OR INABILITY TO USE ANY SAAS PRODUCT, SOFTWARE, RELATED SERVICES, MOBILEIRON HARDWARE OR OTHERWISE (UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STATUTE, TORT OR
OTHERWISE) EXCEED THE LESSER OF $500,000.00 OR THE FEES RECEIVED BY MOBILEIRON FROM CUSTOMER FOR THE APPLICABLE SAAS PRODUCT, SOFTWARE, RELATED SERVICE OR MOBILEIRON HARDWARE IN THE PRECEDING TWELVE (12) MONTHS PRIOR TO THE DATE OF THE FIRST
CLAIM (OR IN THE CASE OF CUSTOMER’S LIABILITY EXCEED THE FEES PAID OR DUE TO MOBILEIRON (OR ITS AUTHORIZED RESELLER) FOR THE APPLICABLE SAAS PRODUCT, SOFTWARE, RELATED SERVICE OR MOBILEIRON PRODUCT IN SUCH TWELVE (12) MONTH PERIOD),
WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE. MULTIPLE CLAIMS SHALL NOT EXPAND THE LIMITATIONS SET FORTH IN THIS SECTION. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO ANY INTENTIONAL BREACH OF SECTION 13
(“CONFIDENTIALITY”). 
 15. General. 
 a.
Language. This Agreement, any disputes hereunder, and all services to be provided hereunder by MobileIron to Customer (if any) shall be conducted and provided in the English language. 

b. Third Party Suppliers. A SaaS Product or Software may contain or be provided with third party proprietary program, interfaces, firmware and other
software licensed by MobileIron (“Third Party Components”) or third party services that are made available through the Software (“Third Party Services”). In connection therewith, additional or different terms may be
applicable as identified on http://www.mobileiron.com/legal/thirdpartyterms (or other URL designated by MobileIron) or otherwise made available to Customer (which terms are hereby incorporated by reference herein). Customer agrees to, and its
usage and/or access of Third Party Components and Third Party Services is subject to, such terms. If, during a Subscription Term, a third party supplier terminates use or access to its Third Party Service, MobileIron shall notify Customer of the
same, and all use and access to such Third Party Service shall terminate as of the effective date specified by such third party supplier. Within thirty (30) days of the notification by MobileIron of the termination of any Third Party Service,
the Customer may terminate the applicable SaaS Product for convenience (effective no earlier than the date the applicable Third Party Service is terminated). Upon such termination, Customer shall be entitled to receive a pro-rata refund on any
pre-paid, unused subscription fees paid to MobileIron for the unused period for the unused period of any such terminated Subscription Term of the applicable SaaS Product. MobileIron shall have no liability to Customer in connection with any
termination of any such Third Party Service or the Customer’s use of any Third Party Service. Any warranties associated with such services are only those directly provided by the third party supplier to Customer. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 c. Export. SaaS Products, Software and Documentation, including technical data,
may be subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply with all such regulations. 

d. U.S. Government End User Purchasers. The Software, including all components thereof, and Documentation qualify as “commercial items,” as
that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR
12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which this Agreement may be incorporated, Customer may provide to
Government end user or, if this Agreement is direct, Government end user will acquire, the Software and Documentation with only those rights set forth in this Agreement. Use of either the Software or Documentation or both constitutes agreement by
the Government that the Software and Documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein. LF:[LF: 

e. Choice of Law; Venue. Except as otherwise set forth in Attachment C (if applicable), this Agreement shall be governed by and construed
in accordance with the laws of the State of California, without reference to or application of choice of law rules or principles. Except as otherwise set forth in Attachment C (if applicable), the sole and exclusive jurisdiction and
venue for actions arising under this Agreement shall be the State and Federal courts in Santa Clara County, California; Customer and MobileIron hereby agree to service of process in accordance with the rules of such courts. Notwithstanding any
choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale of Goods shall not apply. 

f. Processing of Personal Information. MobileIron agrees that it shall maintain administrative, physical, and technical safeguards designed to protect
the security, confidentiality and integrity of Personal Information. MobileIron shall not Process Personal Information, except (i) for the purposes of this Agreement, including without limitation to implement and deliver the features and
services associated with the normal use of any SaaS Product, provide Customer support and help Customer prevent or address service or technical problems, (ii) as otherwise expressly permitted by Customer, or (iii) as compelled by law. 

g. Entire Agreement; Modifications. This Agreement constitute the entire agreement between the parties with respect to the provision of SaaS Products,
Software, Related Services and other software (as applicable), products (as applicable), and services (as applicable) as described herein. This Agreement supersedes and cancels all previous written and previous or contemporaneous oral
communications, proposals, representations, and agreements relating to the subject matter contained herein. This Agreement prevails over any pre-printed, conflicting or additional terms of any purchase order, ordering document, acknowledgement or
confirmation or other document issued by Customer, 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 
even if accepted in writing by both parties. This Agreement may be modified by a “click wrap” or “click accept” agreement that MobileIron incorporates into or as a condition
of downloading a SaaS Product or Software. Except as expressly provided herein, this Agreement may be amended, or any term or condition set forth herein waived, only by a writing hand signed by both parties where “in writing” does not
include an e-mail message and “hand signed” does not include an electronic signature. 
 h. Severability. Should any term of this Agreement
be declared invalid, void or unenforceable by any court of competent jurisdiction or by an arbitration panel (as applicable), that provision shall be modified, limited or eliminated to the minimum extent necessary to effectuate the original intent
and such declaration shall have no effect on the remaining terms hereof, which shall continue in full force and effect. 
 i. Waiver. The failure of
either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder shall not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event
of future breaches. 
 j. Assignment. This Agreement may not be assigned or transferred, in whole or in part, without the other party’s prior
written consent, provided each party expressly reserves the right to assign this Agreement in its entirety to a successor in interest of all or substantially all of its business or assets. Any action or conduct in violation of the foregoing shall be
void and without effect. Subject to the foregoing, all rights and obligations of the parties hereunder shall be binding upon and inure to the benefit of and be enforceable by and against the successors and permitted assigns. MobileIron may delegate
any of its obligations hereunder, provided it shall remain fully liable and responsible for its delegates’ actions or inactions in violation of this Agreement. 

k. Legal Fees. The party prevailing in any dispute under this Agreement shall be entitled to its reasonable costs and legal fees. 

l. Notice. Any notice required or permitted to be given in accordance with this Agreement shall be in writing. Notices to MobileIron shall be sent by
personal delivery, registered or certified mail (return receipt requested, postage prepaid) or commercial express courier (with written verification of receipt) to: MobileIron, Inc., 415 East Middlefield Road, Mountain View, CA 94043, U.S.A.,
Attention: General Counsel. For contractual purposes, Customer consents to receive communications from MobileIron electronically. Notices sent to Customer shall be sent by personal delivery, electronic mail, registered or certified mail (return
receipt requested, postage prepaid) or commercial express courier (with written verification of receipt) to: the electronic address Customer has provided to MobileIron for invoicing purposes or any Customer address listed on the applicable Product
Schedule. All notices shall be deemed given: (i) when delivered personally; (ii) 24 hours after electronic mail is sent, unless MobileIron is notified that the email address is invalid; (iii) five (5) days after having been sent
by registered or certified mail, (or ten (10) days for international mail; or (iv) one (1) day after deposit with a commercial express courier specifying next day delivery (or two (2) days for international courier packages
specifying 2-day delivery). Either party may change its address for receipt of notice by notice to the other party in accordance with this Section. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 m. Equitable Relief. The parties agree that a material breach of this Agreement
adversely affecting MobileIron’s or its suppliers’ intellectual property rights in any SaaS Product or Software or the Confidential Information of either party may cause irreparable injury to such party for which monetary damages would not
be an adequate remedy and the non-breaching party shall be entitled to equitable relief (without a requirement to post a bond) in addition to any remedies it may have hereunder or at law. 

n. Customer Affiliates. The parties agree that: (i) a Customer Affiliate may purchase licenses, products or services identified on any applicable
Price List under the terms of this Agreement either by executing an acceptance agreement with MobileIron or through MobileIron’s acceptance of an applicable purchase order issued by such Customer Affiliate to MobileIron or by an Authorized
Reseller to MobileIron (as applicable); and (ii) upon execution of such an agreement or acceptance of such a purchase order, such Customer Affiliate shall be deemed to have purchased such licenses, products or services hereunder, and such
Customer Affiliate shall be bound by and shall comply with the terms and conditions of this Agreement as a “Customer” under this Agreement. 
 o.
Independent Contractors. The parties are independent contractors, and this Agreement shall not establish any relationship of partnership, joint venture, employment, franchise or agency between the parties. 

p. Headings. Headings and captions are for convenience only and are not to be used in the interpretation of this Agreement. 

q. Counterparts. This Agreement may be executed and delivered in one or more counterparts (including facsimile, PDF or other electronic counterparts),
with the same effect as if the parties had signed the same document. Each counterpart so executed shall be deemed to be an original, and all such counterparts shall be construed together and shall constitute one Agreement. 

r. Basis of the Bargain. Customer acknowledges and agrees that MobileIron has set its prices and entered into this Agreement in reliance upon the
disclaimers of warranty and the limitations of liability set forth herein, that the same reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss),
and that the same form an essential basis of the bargain between the parties. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 MOBILE IRON, INC. 

ATTACHMENT A: SERVICE LEVEL AGREEMENT (“SLA”) 

Note: If Customer has entered into a support services agreement with an Authorized Reseller, the support services to be provided to Customer shall be as
set forth in such agreement and Section II.B of this Attachment A shall not apply. 
 I. SERVICE LEVEL. Subject to the terms and conditions
herein, MobileIron agrees to use commercially reasonable efforts to make the SaaS Products (excluding any offline Software components) available 24 hours a day, 7 days a week, except for: (i) planned downtime, or (ii) any unavailability
caused by circumstances beyond MobileIron’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving
MobileIron employees), or Internet service provider failures or delays. 
 II. SCOPE OF SUPPORT & MAINTENANCE SERVICES. During the
applicable Subscription Term, MobileIron shall use commercially reasonable efforts to provide Customer the following support & maintenance services with respect to the applicable SaaS Product and Software (“Support and Maintenance
Services”): 
  

	 	A.	SOFTWARE MAINTENANCE. MobileIron shall provide to Customer, without any additional charge, access to all updates, upgrades, maintenance releases and bug fixes to the applicable Software to the extent created and
generally released to other MobileIron customers who purchase a subscription to the applicable SaaS Product. In addition, MobileIron may apply bug fixes, updates, upgrades and otherwise perform maintenance on the mobile enterprise management
software solution hosted by MobileIron at such times as determined by MobileIron in its discretion. Customer may not delay MobileIron’s implementation of updates, upgrades, maintenance releases or bug fixes to the Software or SaaS Product.


  

	 	B.	SUPPORT. 

  

	 	a.	Telephone/Email/Web Support. MobileIron shall provide Customer access to MobileIron’s customer support personnel via telephone, email, and the web to assist Customer in resolving technical questions
regarding any applicable SaaS Product or Software, 24 hours a day, 7 days a week. Please refer to http://support.mobileiron.com (or such other URL provided by MobileIron from time to time) for specific information concerning updated telephone
numbers, web access, holiday schedule. 

  

	 	b.	Issue Reporting. Customer may document and report all suspected errors or malfunctions of any applicable SaaS Product or Software to MobileIron via email or MobileIron’s case tracking system, and, for any
reported errors or malfunctions, cooperate with MobileIron in its bug investigation by phone, email, and through MobileIron’s case tracking system. MobileIron will provide Customer with a trouble ticket number that Customer shall use to track
the status of any confirmed error or malfunction in the applicable SaaS Product or Software (i.e., any confirmed failure of any SaaS Product or Software to meet the MobileIron’s specifications for such SaaS Product or Software described in the
relevant Documentation) (“Confirmed Error”). MobileIron may close the trouble ticket without further responsibility if Customer does not provide requested feedback to MobileIron within ten (10) days of receiving a patch or
workaround, or if Customer fails to respond to a request for additional information or confirm that trouble ticket is resolved. Customer may at any time add a new trouble ticket. 


  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
  

	 	c.	Customer Obligations; Designated Support Contacts. Customer may appoint up to two (2) individuals who are knowledgeable in the operation of the applicable SaaS Product(s) and Software to serve as primary
Customer contacts with MobileIron for support calls for all SaaS Products and Software (“Designated Support Contacts”). All support calls shall be initiated through these contacts. Customer may change its primary or alternate
contacts at any time upon written notification to MobileIron. Customer may not share login passwords or other benefits of this SLA with any other persons nor use any software updates or software upgrades or other services furnished to Customer under
this SLA for any software for which Customer has not purchased the applicable Support and Maintenance Services. As applied to Software, Customer shall provide MobileIron access to the logs and access to perform remote troubleshooting sessions on the
affected server or component, as reasonably requested by MobileIron, in order for MobileIron to provide Support and Maintenance Services. 

  

	 	C.	LIMITATIONS. MobileIron is only responsible to provide Customer’s Designated Support Contacts (as defined below) with the Support Services described herein. MobileIron shall be responsible for a Confirmed
Error in the applicable SaaS Product or Software, however, MobileIron shall not be responsible for any errors in any SaaS Product or Software that cannot be reproduced by MobileIron, or for software, firmware, hardware not supplied by MobileIron, or
for information or memory data contained in, stored on or integrated with any SaaS Product, Software or MobileIron Hardware returned to MobileIron in connection with this SLA. Services described herein do not include any support of any failure or
defect in any SaaS Product or Software due to Customer, Customer Representatives or any damage caused by Customer or Customer Representatives from improper storage, accident, abuse or misuse of any SaaS Product or Software (or any component of the
foregoing), or if any SaaS Product or Software (or any component of the foregoing) has been used or maintained in a manner not conforming to the requirements or suggestions in Documentation or in the Agreement, or if any SaaS Product or Software (or
any component of the foregoing) is used by Customer or Customer Representatives on unsupported platform or hardware or has been altered or modified by Customer or Customer Representative, or has had any serial number removed or defaced. Service or
repair of the any SaaS Product or Software by anyone other than MobileIron (or an authorized representative of MobileIron) shall void MobileIron’s obligations herein. As applied to Software, MobileIron’s obligations to provide software
maintenance shall apply only to the most current shipping release of the applicable Software and to provide support shall apply only to the current shipping release and the immediately prior release for one (1) year after such prior release has
been superseded by the current shipping release (by way of illustration and not limitation, if the shipping version 5.4 is released in January 2013 and 5.5 is released in June 2013, MobileIron is obligated to support 5.5 and to support 5.4 until
June 2014). If MobileIron agrees to remedy any errors or problems not covered by the terms of this SLA, MobileIron may perform such work after receiving Customer’s instruction to proceed at MobileIron’s then-current standard rates.


 III. GENERAL. MobileIron may revise the terms of this SLA provided that (i) such revision is in connection with
a revision to any standard terms under which MobileIron provides support and/or maintenance, (ii) MobileIron provides written or e-mail notice (and/or posting on http://support.mobileiron.com or such other URL provided by MobileIron from time
to time) of the revised terms at least sixty (60) days prior to the expiration of the applicable then-current Subscription Term, and (iii) such revised terms only apply to renewal Subscription Terms (if any) and renewal is subject to
mutual agreement. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 MOBILE IRON, INC. 

ATTACHMENT B: MOBILEIRON HARDWARE TERMS 

Not Applicable 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 MOBILE IRON, INC. 

ATTACHMENT C: EULA INTERNATIONAL TERMS AND CONDITIONS 

If Customer’s principal office is located outside North America as indicated on the cover sheet, the terms and conditions of this Attachment shall
apply. Otherwise, this Attachment shall not apply. 
 The following terms apply to all principal offices outside North
America: 
 Choice of Law. This Agreement shall be governed by and construed in accordance with the laws of the State of New York,
without reference to or application of choice of law rules or principles. Notwithstanding any choice of law provision or otherwise, the Uniform Computer Information Transactions Act (UCITA) and the United Nations Convention on the International Sale
of Goods shall not apply. 
 Arbitration. Any dispute, claim or controversy arising out of or relating to this Agreement or the
existence, breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, (each, a “Dispute”) shall be referred to and finally resolved
by arbitration under the rules and at the location identified below. The arbitral panel shall consist of three (3) arbitrators, selected as follows: each party shall appoint one (1) arbitrator, and those two (2) arbitrators shall
discuss and select a chairman. If the two party-appointed arbitrators are unable to agree on the chairman, the chairman shall be selected in accordance with the applicable rules of the arbitration body. Each arbitrator shall be independent of each
of the parties. The arbitrators shall have the authority to grant specific performance and to allocate between the parties the costs of arbitration (including service fees, arbitrator fees and all other fees related to the arbitration) in such
equitable manner as the arbitrators may determine. The prevailing party in any arbitration shall be entitled to receive reimbursement of its reasonable expenses incurred in connection therewith. Judgment upon the award so rendered may be entered in
a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the forgoing, MobileIron shall have the right to institute an action in a
court of proper jurisdiction for preliminary injunctive relief pending a final decision by the arbitrator, provided that a permanent injunction and damages shall only be awarded by the arbitrator. The language to be used in the arbitral proceedings
shall be English. 
 In addition, the following terms only apply to principal offices within Europe, the Middle East or Africa
(EMEA): 
 Arbitration Rules and Location. Any Dispute shall be referred to and finally resolved by arbitration under the London
Court of International Arbitration (“LCIA”) Rules (which Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of
arbitration shall be London, England. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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 Amendment No. 20100106.054.S.001.A.012 

 
 In addition, the following terms only apply to principal offices
within Asia Pacific, Australia & New Zealand: 
 Arbitration Rules and Location. Any Dispute shall be referred to and
finally resolved by arbitration under the Rules of Conciliation and Arbitration of the International Chamber of Commerce (“ICC”) in force on the date when the notice of arbitration is submitted in accordance with such Rules (which
Rules are deemed to be incorporated by reference into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be Singapore. 

In addition, the following terms only apply to principal offices within the Americas (excluding North America): 

Arbitration Rules and Location. Any Dispute shall be referred to and finally resolved by arbitration under International Dispute
Resolution Procedures of the American Arbitration Association (“AAA”) in force on the date when the notice of arbitration is submitted in accordance with such Procedures (which Procedures are deemed to be incorporated by reference
into this clause) on the basis that the governing law is the law of the State of New York, USA. The seat, or legal place, of arbitration shall be New York, New York, USA. 

  
 [* * *] = Certain confidential
information contained in this document, marked by brackets, is filed with the Securities and Exchange Commission pursuant to Rule 406 of the Securities act of 1933, as amended. 


  
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