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                            Library & Multimedia
 Technology Use and Constituting Structures: Accounting for the Consequences of Information Technology on Police Organizational Change
NCJ Number
              254774
Journal

*Policing and Society* Dated: 2018
Author(s)
          James J. Willis;
                        Christopher S. Koper;
                        Cynthia Lum
Date Published

2018
Length
              0 pages
Annotation
              This study used a theoretical model well-known in studies on organizations and information systems, but less familiar in criminal justice, in examining the consequences of information technology on police organizational change.
Abstract
              The influence of information technology on organizational change has long been a concern in policing. Despite the assumption that technology holds great potential for improving police performance, studies suggest that technology delivers mixed results. The structurational model of information technology used in this study helped explain the complex processes underlying the organizational effects of a new records management system (RMS) in a single police agency. Using interviews, focus groups, and an agency-wide survey, the study found that various designer and user groups interpreted and interacted with the RMS differently. Thus, the same type of information technology led to the development of different 'technologies-in-practice.' Despite the agency's concerted efforts to facilitate the RMS's acceptance, these differences between groups led to unintended consequences, including reinforcing the traditional divide between street cops and management cops. (publisher abstract modified)
      
  
          Additional Details
Grant Number(s)
        2010-MU-MU-0019


  
  
        
  Agencies
        NIJ-Sponsored


  
  
        
  Publication Type
        Research (Applied/Empirical)
                                Report (Study/Research)
                                Report (Grant Sponsored)
                                Program/Project Description


  
  
        
  Award
        Realizing the Potential of Technology for Policing: A Multi-Site Study of the Social, Organizational, and Behavioral Aspects of Implementing Policing Technologies
    
  
  
Date Published: January 1, 2018
    
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