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                            Library & Multimedia
 Police Responsiveness to Service-Related Requests
NCJ Number
              239161
Journal

*Police Quarterly* Volume: 15 Issue: 1 Dated: March 2012 Pages: 3-24
Author(s)
          Michael T. Rossler, M.S.;
                        William Terrill, Ph.D.
Date Published

March 2012
Length
              22 pages
Annotation
              Policing research has generally focused on easily measured outcome factors such as response time, force usage, and arrest.
Abstract
              Policing research has generally focused on easily measured outcome factors such as response time, force usage, and arrest. Empirical studies examining outcomes important to public legitimacy, such as police responsiveness, are less prevalent in the literature. Using observational and interview data from two medium sized cities (Indianapolis, IN, and St. Petersburg, FL), the present inquiry examines how officers respond to noncoercive citizen requests for service during encounters, and the impact that situational and officer characteristics have on their willingness to comply with requests. Results indicate that officers comply with a majority of citizen requests, and even when they do not comply they often provide an explanation why. Encounters involving respectful citizens, wealthier citizens, White officers, and St. Petersburg officers were all more likely to result in compliance, while officers were less likely to comply with requests from younger and older citizens. Moreover, encounters involving White citizens, a greater number of citizen bystanders, and officers with a higher level of education all reduced the likelihood that officers would provide an explanation for denying citizen requests. Policy implications and recommendations for future research and theoretical development are discussed. (Published Abstract)
      
  
          Additional Details
Grant Number(s)
        95-IJ-CX-0071


  
  
        
  Agencies
        NIJ-Sponsored


  
  
        
  Publication Type
        Report (Study/Research)
    
  
  
Date Published: March 1, 2012
    
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